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Dispatch Supervisor
Location: Daleville, VA Protos is seeking a Dispatch Supervisor to join its team. $20.6 hourly3d agoDispatch Manager
Responsibilities MV Transportation is seeking a Dispatch Manager who will provide direction to and maintain two-way communications with all dispatchers while monitoring system performance and making adjustments where necessary to maximize on-time performance, minimize customer wait times for on-call or will-call services, minimize service disruptions as a result of vehicle or operator availability or emergency situations. Job Responsibilities: The company vision, values and culture are understood, communicated and positively promoted. Set positive example for dispatch agents by providing consistent support and positive leadership. Responsible for positive employee morale and quality customer service. Proactively assess staffing needs as determined by service hours and peak call periods. Define and publish staff schedules based on service demand and in accordance with collective agreements. Recruit, interview and select employees in compliance with MVT hiring practices and minimum standards of qualification. Recommend personnel for promotion, demotion or reclassification. Ensure prompt investigation and resolution of complaints and incidents as relates to direct reports and in compliance with company policy and collective agreement. Impose discipline according to company policy and in compliance with collective agreements including suspension or termination of employment. Participate in and advise senior management regarding labor relations strategies and relationships. Respect and maintain the confidentiality of all employee records, business records, client and customer information, data and other information not otherwise available to the public. Ensures all safety regulations are being observed and all training methods are adequate and effective. Ensure dispatch protocols follow both client and company policies and procedures. Organize and coordinate dispatch agent training programs for new hires and refresher customer service training programs for department personnel. Prepares, verifies, and authorizes employee schedules and work records for payroll purposes. Assigns work duties to qualified employees to ensure adequate coverage of all shifts. Monitor dispatch performance as it relates to driver incidents, equipment failure, vehicle breakdowns, and other potential service disruptions. Monitor dispatch agents to ensure timely communication of passenger cancellations or changes as required. Provides dispatch coverage during peak service times and during employee shortages Ensure dispatchers assign will-call and same day trips to available and appropriate. vehicles in order to ensure on-time performance, minimize wait and ride times and to maintain system productivity. $36k-51k yearly est.2d agoRouting & Supervisor (w/m/d)
Wir sind das Call Center der Erste Bank und Sparkassen, das Kompetenzzentrum für Kundenkontakte aller Art. Ob per Telefon, E-Mail oder Chat - unsere Leistungen reichen vom professionellen 24h-Service bis zum lösungsorientierten Helpdesk Support. Das Team WFM & Routing verantwortet umfassend alle Prozesse und Tools in Zusammenhang mit der Tagessteuerung des Call Centers, Personaleinsatzplanung, Zeitdatenmanagement aller Agents sowie die konzeptionelle Planung, Weiterentwicklung und Umsetzung unserer Routingstrategie. Im Performance Management analysieren wir das Kontaktvolumen, die Produktivität der Mitarbeiter:innen, erkennen darin Verbesserungspotentiale und initiieren Maßnahmen um diese zu nutzen. Deine Aufgaben Erstellung, Optimierung und Dokumentation von Routingkonzepten für alle Kundenkanäle des Call Centers (Telefonie, E-Mail, etc) Laufende Abstimmung des Routings mit der Personaleinsatzplanung zum Zweck der Optimierung der Routinglogiken Erstellung und laufende Weiterentwicklung der Supervisor-Dashboards für ein umfassendes Monitoring des aktuellen Tagesgeschäfts Aussteuerung des Tagesgeschäfts durch kontinuierliches Monitoring des Servicelevels und Kontaktvolumens, um eine gleichmäßige Produktivität in allen Mitarbeiterpools und über alle Services und Kanäle sicher zu stellen Aussendung von Servicelevel-Warnungen und tägliche Erstellung eines Supervisor-Berichts Das bringst Du mit Fundiertes Wissen über die Aussteuerung von Call Centern Ausgezeichnetes Zahlenverständnis und hohe Analyse- und Problemlösungskompetenz Selbständige und strukturierte und genaue Arbeitsweise Teamplayer:in mit hoher Kooperationsbereitschaft und - wenn notwendig - Durchsetzungsfähigkeit Unser Angebot Du arbeitest in einem ambitionierten Team in der beständigen Struktur einer Tochtergesellschaft einer der renommiertesten Brands des Landes. Wir bieten Dir viel Freiraum und Entscheidungsmöglichkeiten Deine Arbeit zu gestalten. Wir glauben an ein flexibles Arbeitsmodell - uns sind Deine Ergebnisse wichtig, nicht von wo Du sie erbringst. Wir bieten Dir modernste Büroinfrastruktur am Erste Campus in Wien. Das s ServiceCenter sieht in der Diversität ihrer Mitarbeiter:innen einen Schlüssel für Innovation und exzellenten Kundenservice. Als Arbeitgeberin sind wir stolz darauf allen die gleichen Chancen zu bieten, unabhängig von Alter, Hautfarbe, Religion, Geschlecht, sexueller Orientierung oder Herkunft. Wir garantieren ein wettbewerbsfähiges und leistungsgerechtes Gehalt in Abhängigkeit von Deiner fachlichen und persönlichen Qualifikation. Das Mindestentgelt für diese Vollzeitposition (40 h) beträgt nach dem geltenden Kollektivvertrag Euro 37.954,- brutto pro Jahr bei vollständiger Erfüllung des Funktionsprofils. Diese Angabe ist reine Formalität - über Dein tatsächliches Gehalt sprechen wir gerne mit Dir persönlich! $41k-57k yearly est.27d agoTransportation Supervisor
**ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE.** Join Our Community of Food People! BASIC PURPOSE: The primary purpose of this position is to supervise the administration of daily outbound shipments to customers and other distribution centers within the organization. Must ensure a safe and secure working environment and operate in a profitable manner. ESSENTIAL DUTIES AND RESPONSIBILITIES: Directs and supervises the work and productivity of drivers and clerical associates within the transportation department. Ensures all drivers and other transportation department associates are appropriately trained in job duties as well as safety and legal responsibilities. Anticipates, analyzes and troubleshoots problems with deliveries and devises cost-effective and legal solutions; and acts to implement same. Schedules drivers for routes based on division devised methodology. Conducts routine Safety and Driver Meetings. Create an atmosphere in which upward communication is encouraged and motivate associates to achieve department goals and objectives Ensure maintenance of driver qualification files. Investigates all accidents, maintains an accident file, tracks causes and takes appropriate preventative action. SUPERVISION : Supervise drivers and department clerical associates RELATIONSHIPS Internal: Transportation Dept and Warehouse External: Customers QUALIFICATIONS Education/Training: High School Diploma or equivalent required, Possess Commercial Drivers License (CDL) preferred. Related Experience: A minimum of 4 years transportation/delivery experience required and 1 year of experience managing a hourly workforce required. Knowledge/Skills/Abilities: Ability to openly and effectively communicate with all associates. Must be able to use, or learn to use, all equipment, global positioning systems (GPS) i.e. XATA, and tools used to perform the job. Must be able to perform all job functions safely. Must be able to work the scheduled/assigned times and required overtime for the position. Must know/have ability to learn MSDS information regarding all material used within the scope of the work. Understand and interpret DOT and other state and federal regulations. Physical Requirements: JOB REQUIRES WORKER TO: 1. SIT Occasionally to Frequently on Driver Assessment days 2. STAND Occasionally 3. WALK Occasionally 4. DRIVE Occasionally JOB REQUIRES WORKER TO LIFT: 1. 1-10 lbs (Sedentary) Occasionally 2. 10-20 lbs (Light) Occasionally 3. 25-50 lbs (Medium) Rarely 4. 50-100 lbs (Heavy) Rarely Max 80 pounds 5. Over 100 lbs (Very Heavy) Never JOB REQUIRES WORKER TO CARRY: 1. 1-10 lbs (Sedentary) Occasionally 2. 10-20 lbs (Light) Occasionally 3. 25-50 lbs (Medium) Rarely 4. 50-100 lbs (Heavy) Rarely Max 80 pounds 5. Over 100 lbs (Very Heavy) Never JOB REQUIRES WORKER TO: 1. Push/pull Occasionally Item: Hand Truck, Dolly, Product, mouse 2. Climb/balance Occasionally Item: In/Out Trucks 3. Stoop/squat Occasionally 4. Kneel/bend Occasionally 5. Bend Occasionally 6. Reach above shoulder Occasionally 7. Grasp objects Frequently Type: pens, paper, mouse, boxes, hand truck handle/control, dolly handle, steering wheel 8. Manipulate objects Paper files, spread sheets, boxes of product, Hand truck/dolly gear shift 9. Twisting Occasionally *****EOE** **Race/Color/Religion/Sex/Sexual** **Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***** US Foods is one of America's great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more. US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Consumer Privacy Act of 2018, and its policy may be found **here (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/USF\_CCPA\_policy.pdf) .** US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law. EEO is the Law poster is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) . EEO is the Law poster supplement is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . Pay Transparency policy statement is available here (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) . US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 866-960-5886. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days. $46k-63k yearly est.19d agoSierra West Airlines - Dispatch Manager
We are seeking a highly qualified Dispatch Manager to lead our team and ensure the safe and efficient operation of our company's flights. $75k-90k yearly21d agoDispatch Coordinator
Daktronics provides customers with a wide range of support including Planned Service, Break/Fix, Installation Support, and Event Support to earn their repeat business. Daktronics Field Service is unparalleled within its industry. Assist in the development of processes and systems that will improve Daktronics service delivery. Field Service is the group at Daktronics that all markets turn to when on-site service is needed. Daktronics offers the flexibility to work from a U.S. home or Daktronics location. Work with a variety of companies that represent Daktronics as they provide on-site service to support our growing and diverse customers and their needs. $33k-39k yearly est.7d agoDispatch Supervisor
Under the supervision of the NYCSBUS Chief Service Delivery Officer, the Dispatch Supervisor is responsible for ensuring the Dispatch department responds to inbound communication from families, schools, customers, and our colleagues; maintains communication with drivers; manages emergency response; and ensures on-time performance and productivity of our bus operation. This function is centralized at our Greenpoint facility but includes individuals who work in our depots across New York City and can at times work from home. Lead the implementation of a new ticketing system to log calls and, once installed, own and champion that system to ensure that it is used effectively to track incoming information to NYCSBUS. NYCSBUS (New York City School Bus Umbrella Services Inc.) is a newly formed not-for-profit corporation that provides school bus transportation services to New York City public and private school students, the majority of whom have Individualized Educational Programs. $30k-51k yearly est.2d agoCIS Fulfillment & Dispatch Coordinator - Remote
M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. The CIS Fulfillment Coordinator will assist in the day to day recruiting operations in the department. $35k-43k yearly est.1d agoDriver Manager
Take a look at PTI's advantages for operations professionals and apply today: $32k-55k yearly est.46d agoMaintenance Dispatch Coordinator
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their career to identify and use their strengths to do their best work every day. The Maintenance Dispatch Coordinator receives, records, and distributes work orders to service crews upon customers' requests for service. The Maintenance Dispatch Coordinator will be required to work shift work that includes nights, weekends, and holidays. Learn more about what working at Chenega MIOS can mean for you. If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Chenega IT Enterprise Services (CITES) offers forward-thinking technology solutions to federal agencies and the DoD. Chenega MIOS is led by a purpose to make an impac $33k-42k yearly est.28d agoDispatch Supervisor (3rd shift)
Ensures that AAA's standards, procedures and practices for dispatch, and Five Diamond Service are consistently adhered to. Teams extensively with ERS Supervisor Call Center, Dispatchers, Field Staff, Training Specialists and Management to achieve superior performance, day-to-day, and to bring about service quality improvements. $47k-54k yearly32d agoDriver Manager
As Driver Manager, you will be a critical part of our team, helping to ensure that we continue to live up to these values and provide exceptional service to our customers. *This position is located at our corporate office in Blaine, WA (appx 100 miles north of Seattle). * As Driver Manager you will be reporting to the Fleet Supervisor. * Updating TMW (the Kam-Way Transport Management System) in real time with daily events, check calls, while ensuring all information is correct. If so, we have an exciting opportunity for you to join our team as Driver Manager at our corporate office in Blaine, WA. $20 hourly40d agoYard Manager
This position interacts regularly with local sales managers, corporate employees (Central & Local Purchasing Department, Account Management Team, Sales Managers, Human Resources, IT Department, and the PARR Leadership Team) as well as interacting regularly with vendor representatives and industry associates out of our Bothell, Washington lumberyard. Job Purpose The Yard Manager is responsible for utilizing the company's FACE values, mission, and vision as guides in order to lead their employees and reach the yard's goals. There is a LOT of opportunity - PARR is growing fast! Headquartered in Hillsboro, PARR has grown considerably from its start in 1930 as a single lumberyard, to one of the Pacific Northwest's most respected brands. Job Description: PARR is the single and total source for home building supplies, solutions, and service for professional home builders of large and mid-sized communities and single custom homes, and for motivated homeowners working on home improvement projects. The Yard Manager interacts daily with all yard employees (in the store and outside yard) and customers. $85k yearly5d agoSupervisor, VMT Dispatch
Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. $31k-37k yearly est.27d agoDispatch Coordinator- Fully Remote
Ride Health complies with the United States Department of Homelan Life insurance, short-term disability, long-term disability - all paid for by Ride Health Observe all state and federal mandatory safety regulations and Ride Health specific policies. As the Dispatch Coordinator, you will be a core member of the Ride Health Fleet team. Ride Health partners with healthcare organizations and transportation providers to strengthen enterprise transportation programs and drive intelligent transitions of care. $18-21 hourly60d+ agoMaintenance Dispatch Coordinator
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their career to identify and use their strengths to do their best work every day. The Maintenance Dispatch Coordinator receives, records, and distributes work orders to service crews upon customers' requests for service. The Maintenance Dispatch Coordinator will be required to work shift work that includes nights, weekends, and holidays. Learn more about what working at Chenega MIOS can mean for you. If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Chenega IT Enterprise Services (CITES) offers forward-thinking technology solutions to federal agencies and the DoD. $33k-42k yearly est.31d agoDriver Manager
Your voice and perspective matter at Swift Transportation. Be a part of Swift Transportation. $38k-65k yearly18d agoDispatch Manager
We are seeking a Dispatch Manager to join our team in Ashland! As a Dispatch Manager, you will manage a fleet of drivers and company equipment. $32k-53k yearly est.35d agoCommunication Center/EMS Dispatch Supervisor - FT
Roanoke, VA, US, 24015 Position will be based in Roanoke, VA. Communication Center/EMS Dispatch Supervisor - FT The Carilion Clinic Transfer and Communication Center has been the go-to command center for Roanoke Memorial Hospital as well as six other Carilion hospitals and multiple clinics across 20 counties in southwestern Virginia and southern West Virginia. $33k-53k yearly est.Easy Apply4d agoYard Manager
Job DescriptionPosition Title: Yard Manager Salary/ Hourly : Salary General Summary The Yard Manager is responsible for assisting the Operations Manager in monitoring, managing, and maintaining the plant's overall inventory level to remain consistent with stated turn guidelines, inventory to sales ratio, and costs of goods sold. Sunbelt Forest Products is a leading manufacturer of high-quality pressure treated lumber headquartered in Bartow, Florida, with plants in Rockledge, FL., Louisville, AL., Athens, AL., Ringgold GA., Thomaston, GA., Moneta, VA., Mosheim, TN., Hampton, VA., Fairless Hills, PA., and Greeneville, TN. $43k-77k yearly est.4d ago
Learn More About Dispatch Manager Jobs
Average Salary For a Dispatch Manager
Based on recent jobs postings on Zippia, the average salary in the U.S. for a Dispatch Manager is $50,499 per year or $24 per hour. The highest paying Dispatch Manager jobs have a salary over $78,000 per year while the lowest paying Dispatch Manager jobs pay $32,000 per year
Updated June 5, 2023
Average Dispatch Manager Salary
$47,905 yearly
$24 hourly
5 Common Career Paths For a Dispatch Manager
Operations Manager
Operations managers are in charge of running the main business of the organization. They ensure that the business is running smoothly from an operations standpoint. They make sure that the processes in place produce the necessary output by implementing quality control measures. They also manage finances and ensure that there is enough budget to keep the operations of the business running. They also ensure that the production of goods or services is cost-efficient. Operations managers also handle people-related concerns. They are responsible for interviewing candidates, choosing the ones to hire, and ensuring that individuals assigned to operations are properly trained.
Service Manager
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
Fleet Manager
A fleet manager is responsible for monitoring the delivery processes, including the maintenance and registration of delivery vehicles, recruiting delivery drivers, and regularly inspecting the vehicle's engine to boost optimal performance for efficient deliveries. Fleet managers purchase the vehicles, negotiating contracts with trusted manufacturers, and try to keep minimal costs without compromising quality. They also manage delivery schedules, respond to the receivers' inquiries and concerns, and resolve delivery complaints immediately. A fleet manager must have excellent communication and analytical skills, especially on strategizing profitability techniques and identify related business opportunities.
Transportation Manager
A transportation manager is a professional who is responsible for directing and managing tasks that involves all the transportation activities within the organization. Transportation managers must ensure that goods and passengers have reached their destination safely by inspecting and providing maintenance to the organization's vehicles. During the hiring process, transportation managers must make sure that drivers and operators have the correct and up to date qualifications. They must also avoid passenger overload and should keep accurate records of passengers and goods that are being transported.
Project Manager
Project managers oversee a specific project related to the organization's business. They manage the whole project from inception to evaluation. They initiate planning with involved departments, follow-through on the plans, ensure smooth execution of the plans, and evaluate the project for further improvements should these be needed. In line with this, project managers also ensure that the project is cost-efficient and well within the budget. They also manage the different work teams involved in the project and ensure that things are running smoothly on this aspect as well.