Dispatch Manager Resume Examples 2023

Research Summary. We analyzed 1,249 dispatch manager resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like UPS and U-Haul. Here are the key facts about dispatch manager resumes to help you get the job:

  • The average dispatch manager resume is 364 words long
  • The average dispatch manager resume is 0.8 pages long based on 450 words per page.
  • Dot is the most common skill found on a dispatch manager resume. It appears on 24.2% of resumes.
After learning about how to write a professional dispatch manager resume, you can make sure your resume checks all the boxes with our resume builder.

Resume

Dispatch Manager Resume Example

 
Judith Myers
Dispatch Manager
Contact Information
Atlanta, GA
(400) 555-2781
Skills
  • Logistics
  • Safety Meetings
  • Purchase Orders
  • Communication
  • Hazardous Materials
  • Safety Rules
  • Greeting Customers
  • Procedures
  • Physical Inventory
  • Security Systems
Employment History
Dispatch Manager
2018 - Present
United Parcel Service
Atlanta, GA
  • Communicated and enforced company policies and procedures.
  • Communicate and present operational objectives, changes, and updates on new services and procedures.
  • Process paperwork for new employees and enter employee information into the payroll system.
  • Develop a cost analysis report to track and monitor trends and the cost effects of the daily operations.
  • Managed 10-23 Flatbed CDL drivers over a course of 3 years.
Lead Dispatch
2008 - 2018
APL Logistics Americas
Phoenix, AZ
  • Helped making schedules and assist in payroll.
  • Conducted and attended safety meetings weekly and monthly.
  • Act as a liaison between customer, Operation Manager and security officers.
  • Handled all customer complaints in a very professional and courteous manner.
Logistics Coordinator
2007 - 2008
APL Logistics Americas
Phoenix, AZ
  • Assisted management in daily operation of department by preparing documents, flyers, organization and shipment of product samples.
  • Calculate and process overpayments Work on special projects as assigned by the Supervisor
  • Supervised the procedures required which led to subordinate element achieving 98% on command inspection.
  • Worked closely with procurement, scheduling and manufacturing to ensure timely shipping/delivery of raw materials and finished goods.
  • Conducted integrated logistics support and administered management program valued at $100,000,000 dollars with no loss to the government.
Yardmaster/Customer Service/Crew Dispatching
2006 - 2007
Best Buy
Phoenix, AZ
  • Provide friendly, fast, and accurate processing while delivering excellent customer service.
  • Helped customer resolve issues on 1st call Troubleshoot equipment and system problems Informed and provided international cellular plans for travels
  • Maintain professional communication with customers and peers while using cross-functional company resources and tools.
  • Coached and motivated staff to meet and exceed store revenue goals Effectively communicated company communication to employees
Education
Certificate Business
2005 - 2006
Arizona State University
Phoenix, AZ
 
 
Marie Myers
Dispatch Manager
Contact Info
Herndon, VA
(910) 555-0334
Skills
Computer SystemSafety RulesDelivery DepartmentOn-Time PerformanceData EntryHazardous MaterialsPackage DeliverySafety ComplianceTrain MovementCustomer Orders
Employment History
Dispatch Manager
2020 - Present
Time Warner Cable Enterprises
Herndon, VA
  • Processed compensation and payroll information.
  • Administered and operated all computer aided communication and dispatch equipments.
  • Scheduled and dispatched service technicians throughout the state of Florida using a sophisticated computer system.
Dispatcher Supervisor
2017 - 2020
Verizon
Silver Spring, MD
  • Maintained countless WFA tables that controlled ticket loading, personnel accountability and payroll compliance, etc.
  • Input service calls into Fx program.
  • Coordinated training touch-points for new and existing team members to ensure company policies, procedures and expectations were met.
  • Completed weekly schedules according to payroll policies.
Driver Supervisor
2014 - 2017
Uber Technologies
Chicago, IL
  • Clean driving record, and always focusing on safety and customer service.
  • Obey all company policies and traffic laws.
  • Follow all company policies and guidelines.
  • Provide on time friendly and courteous service.
  • Picked up clients and visitors at airport and train Performed daily pre- and post-trip company vehicle inspections.
Driver
2012 - 2014
Werner Enterprises
Omaha, NE
  • Maintain a fully endorsed CDL license from the state of MA including HAZMAT.
  • Stable verifiable work history Class A CDL
  • Provided a valid class (A) CDL, met DOT requirements and passed company physical to qualify for position.
  • Truck Driver for Werner out of Carterville, GA Class A CDL
  • Obtained Class A CDL Approximately 21,000 miles over the road
Education
High School Diploma
2007 - 2007
 
 
Bruce Bailey
Dispatch Manager
Dallas, TX
bbailey@example.com
(520) 555-4467
Experience
Dispatch Manager
2019 - Present
United Parcel ServiceDallas, TX
  • Processed payroll for two delivery centers.
  • Train new employees in proper package handling procedures.
  • Manage and implement security and loss prevention procedures.
  • Developed and implemented safety procedures which resulted in increased company efficiency and productivity.
Driver Manager
2018 - 2019
Domino's PizzaHouston, TX
  • Act as relief/replacement driver and mantain CDL A for self.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Delivered pizza, answered phones and took orders, provided excellent customer service.
  • Inspected and ensured that closing cleaning standards met or exceeded company policies.
Transportation Supervisor
2016 - 2018
Domino's PizzaHouston, TX
  • Maintain log compliance OSHA and Driver training
  • Provided excellent customer service to Department of State, Military, and contractor personnel.
  • Manage Transportation Department and Scheduling of orders.
  • Direct supervision of 5-7 employees daily to accomplish 100-percent operational task completion.
  • Implemented and trained all Associates on XATA (Global Positioning System).
Dispatcher/Driver
2014 - 2016
Domino's PizzaHouston, TX
  • Worked with other team members to communicate customer orders Fixed the computer when not working properly Assisted with store management
  • Answer phone calls and place customer orders both over the phone and in person.
  • Answer telephones Enter customer orders .Box products Deliver products to consumers
  • Prepare various foods for ease of other co-workers, as well as for customer orders.
Skills
Service Calls
Mechanical Problems
Windows
Two-Way Radios
Xata
ISO
Veterans
Hazmat
Service Vehicle
CSA
Education
High School Diploma
2014 - 2014
 
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How your resume should look:

  • The job title on your resume should match your application for the role.
  • Ensure your work experience focuses on achievements, rather than responsibilities.
  • Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Dispatch Manager Resume templates

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Dispatch Manager Resume

Dispatch Manager Resume Format And Sections

1

1. Add Contact Information To Your Dispatch Manager Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Dispatch Manager Resume Contact Information Example #1

Dhruv Johnson

d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

Do you want to know more?
How To Write The Perfect Resume Header
2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school
Check More About Dispatch Manager Education
Majors
Business
38.2%
Criminal Justice
6.6%
General Studies
5.9%
Management
5.2%
Show More

Dispatch Manager Resume Relevant Education Example #1

Certificate In Business 2005 - 2006

Arizona State University Phoenix, AZ

Dispatch Manager Resume Relevant Education Example #2

Associate's Degree In Business 2014 - 2016

Strayer University Washington, DC

3

3. Next, Create A Dispatch Manager Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Dispatch Manager Skills For Resume

  • GPS Skills

    GPS stands from Global Positioning System. It is a navigation system comprising of satellites that helps in determining the location, velocity, and synchronize time data for different modes of travel like air, sea, or land.

  • Disciplinary Actions Skills

    Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

  • Safety Rules Skills

    Principles or regulations that ensure the protection of people, objects, or the environment are called safety rules. These rules can be governing actions, devices, or procedures that help in minimizing the risks of loss, injury, or damage.

Top Skills for a Dispatch Manager

Source: Zippia.com
  • DOT, 24.2%
  • GPS, 7.3%
  • Customer Satisfaction, 5.0%
  • Disciplinary Actions, 3.9%
  • Other Skills, 59.6%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
4

4. List Your Dispatch Manager Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any
Work History Example # 1
Forklift Operator (Part-Time)
CEVA Logistics
  • Received Ceva Logistics employ of the month award and others.
  • Worked shipping and receiving docks,unloading and loading semi trailers using sit down forklifts.
  • Well versed in safety rules and regulations for equipment safety operation with regards to OSHA standards.
  • Load and unload LTL and TLD trailers in the most optimal way without damaging the freight.
  • Load and unload trailers using various forklifts and hand trucks.
Work History Example # 2
Dock Supervisor
Amazon
  • Comply with all OSHA requirements.
  • Opened FC from day 1 as the nights dock clerk.
  • Manage the Transship Dock in getting trucks into the building and unloaded.
  • Checked in trailers using BOL, checked trailers in and out of dock doors.
  • Check trailers to ensure that they meet TDR and safety standards and properly fill out all necessary paperwork.
Work History Example # 3
Dispatch Manager
United Parcel Service
  • Tracked trailer movements globally using sophisticated tracking software with GPS capabilities.
  • Managed 10-23 Flatbed CDL drivers over a course of 3 years.
  • Prepare and manage safety procedures in accordance with Company, OSHA, and Dot guidelines.
  • Increased service, staff relations, and retention by 20% to 30% through extensive employee trainings and comprehensive meetings.
  • Implemented and managed safety procedures in accordance to company, OSHA, and DOT guidelines.
Work History Example # 4
Patrol Officer
Whelan Security Co.
  • Reported all incidents, accidents and medical emergencies to law enforcement.
  • Provide first aide/CPR until advanced care arrives.
  • Patrolled and monitored warehouse, call center and outside property through cctv and walking patrol.
  • Designed and maintained Microsoft excel spreadsheets, which documented various items relating to the concerns of security per day/week/month (i.e.
  • Monitor alarm systems and CCTV, dispatching officers to investigate areas of concern.
5

5. Highlight Your Dispatch Manager Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your dispatch manager resume:

  1. Commercial Driver License (CDL)
  2. Certified Management Accountant (CMA)
  3. Certified Pharmacy Technician (CPhT)
  4. Forklift Safety and Inspector
  5. Certified Security Supervision & Management (CSS)
  6. Aircraft Dispatcher (ADX)

More Certifications For Dispatch Manager
6

6. Finally, Add a Dispatch Manager Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

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Common Dispatch Manager Resume Skills

  • DOT
  • GPS
  • Customer Satisfaction
  • Disciplinary Actions
  • Safety Regulations
  • CDL
  • Customer Complaints
  • Driver Logs
  • Service Calls
  • Dispatch Operations
  • Emergency Situations
  • Safety Rules
  • OTR
  • Customer Calls
  • Direct Reports
  • Customer Relations
  • Owner Operators
  • Dispatch System
  • Vehicle Maintenance
  • Inbound Calls
  • Truck Maintenance
  • LTL
  • Outbound Calls
  • ETA
  • Customer Orders
  • HR
  • Inventory Control
  • Computer System
  • Indirect Supervision
  • Customer Issues
  • BOL
  • Ifta
  • Customer Inquiries
  • Customer Accounts
  • AS400
  • TMW
  • Service Vehicle
  • Two-Way Radio
  • Two Way Radios
  • QuickBooks
  • Bank Deposits
  • Equipment Locations
  • Independent Contractors
  • Transportation Vehicles
  • Delivery Route

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Updated May 19, 2023