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Dispatch manager skills for your resume and career

Updated January 8, 2025
3 min read
Dispatch manager example skills
Below we've compiled a list of the most critical dispatch manager skills. We ranked the top skills for dispatch managers based on the percentage of resumes they appeared on. For example, 24.2% of dispatch manager resumes contained dot as a skill. Continue reading to find out what skills a dispatch manager needs to be successful in the workplace.

15 dispatch manager skills for your resume and career

1. DOT

Here's how dispatch managers use dot:
  • Collaborated, created, and presented company-wide training and re-training materials emphasizing safety and improvements based on DOT regulations.
  • Certified GEICO company safety monitor and DOT drug policy administrator.

2. GPS

GPS stands from Global Positioning System. It is a navigation system comprising of satellites that helps in determining the location, velocity, and synchronize time data for different modes of travel like air, sea, or land.

Here's how dispatch managers use gps:
  • Installed all electronic Components such as GPS, Surveillance Camera system, Laptops, Computers and Network components as well.
  • Cost Analysis - Combine GPS and production cost data to determine optimal batch plant for concrete delivery.

3. Customer Satisfaction

Here's how dispatch managers use customer satisfaction:
  • Maintain effective and timely scheduling of Transportation teammates to include directing and motivating to ensure customer satisfaction and on time delivery.
  • Created a synergy with dispatch, customer service and sales in order to communicate information more effectively and increase customer satisfaction.

4. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how dispatch managers use disciplinary actions:
  • Responded to all employee disciplinary issues, including termination and documentation of all disciplinary actions.
  • Handled all disciplinary actions regarding dispatchers and drivers.

5. Safety Regulations

Here's how dispatch managers use safety regulations:
  • Managed operations to ensure compliance with administrative policies and procedures, safety regulations, union contracts, and government regulations.
  • Maintained a safe work environment according to all safety regulations.

6. CDL

Here's how dispatch managers use cdl:
  • Report Daily reports, daily emails to clients, weekly KPI reports, schedules for dispatchers and CDL drivers.
  • Conducted defensive driving training classes and CDL license procedures and pretesting for qualified individuals.

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7. Customer Complaints

Here's how dispatch managers use customer complaints:
  • Managed customer complaints and maintained accounts receivable.
  • Provided customer service for all equipment repair requests from customers and provided solutions for customer complaints or inquiries.

8. Driver Logs

Here's how dispatch managers use driver logs:
  • Check driver logs on a daily basis for accuracy and service hours.
  • Monitored driver logs for errors/violations of hours of service.

9. Service Calls

Here's how dispatch managers use service calls:
  • Bid on telecommunication and networking service calls via technical platforms.
  • Communicated with other dispatch facilities about pending service calls.

10. Dispatch Operations

Here's how dispatch managers use dispatch operations:
  • Focus on improving and documenting daily activity for Dispatch Operations.
  • Managed warehouse and local dispatch operations.

11. Emergency Situations

Here's how dispatch managers use emergency situations:
  • Worked with radio and phone calls as well as emergency situations requiring police and ambulance assistance.
  • Responded to emergency situations and performed duties as a lockout technician.

12. Safety Rules

Principles or regulations that ensure the protection of people, objects, or the environment are called safety rules. These rules can be governing actions, devices, or procedures that help in minimizing the risks of loss, injury, or damage.

Here's how dispatch managers use safety rules:
  • Monitor operations to ensure compliance is met with administrative policies, safety rules, procedures, and environmental policies.
  • Enforce compliance of all company policies and procedures, safety rules and regulations.

13. OTR

Here's how dispatch managers use otr:
  • Managed 6 dispatchers and dispatched 6 drivers, scheduled 67 drivers (local and OTR) and handled payroll for all.
  • Achieved the goal of rebuilding the OTR division Making sure all needs were met for customer and vendors.

14. Customer Calls

Here's how dispatch managers use customer calls:
  • Received customer calls and dispatched accordingly.
  • Set up CRM Systems at 15 different offices in multiple U.S. states in order to provide cohesive management of customer calls.

15. Direct Reports

Here's how dispatch managers use direct reports:
  • Supervised & scheduled a team of 7 direct reports and coordinate actives of drivers nationwide.
  • Staff increased in my time from 3 employees to 25 employees being direct reports.
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List of dispatch manager skills to add to your resume

Dispatch manager skills

The most important skills for a dispatch manager resume and required skills for a dispatch manager to have include:

  • DOT
  • GPS
  • Customer Satisfaction
  • Disciplinary Actions
  • Safety Regulations
  • CDL
  • Customer Complaints
  • Driver Logs
  • Service Calls
  • Dispatch Operations
  • Emergency Situations
  • Safety Rules
  • OTR
  • Customer Calls
  • Direct Reports
  • Customer Relations
  • Owner Operators
  • Dispatch System
  • Vehicle Maintenance
  • Inbound Calls
  • Truck Maintenance
  • LTL
  • Outbound Calls
  • ETA
  • Customer Orders
  • HR
  • Inventory Control
  • Computer System
  • Indirect Supervision
  • Customer Issues
  • BOL
  • Ifta
  • Customer Inquiries
  • Customer Accounts
  • AS400
  • TMW
  • Service Vehicle
  • Two-Way Radio
  • Two Way Radios
  • QuickBooks
  • Bank Deposits
  • Equipment Locations
  • Independent Contractors
  • Transportation Vehicles
  • Delivery Route

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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