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What does a dispatch manager do?

Updated January 8, 2025
5 min read
What does a dispatch manager do
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Dispatch manager responsibilities

Here are examples of responsibilities from real dispatch manager resumes:

  • Utilize GPS tracking system in order to manage, trace and locate drivers within their assign locations.
  • Direct employees in identifying and correcting any unsafe conditions, eliminate avoidable accidents and improve department performance manage KPI's.
  • Introduce and implement the GPS system for driver tracking.
  • Renegotiate current LTL rate discounts with regional partner carriers.
  • Conduct defensive driving training classes and CDL license procedures and pretesting for qualify individuals.
  • Utilize RoadNet routing software to increase driver productivity, route efficiency and service levels.
  • Diagnose, troubleshoot and resolve a wide range of software, hardware and network issues.
  • Communicate and update arrivals, departures and eta times into the system and to load coordinator.
  • Call future appointments to troubleshoot issues to try to fix issues and to prevent technician appointments.
  • Oversee combine inbound/outbound workloads over up to 500 tons of freight with common daily levels averaging 350-400 tons of LTL freight.
  • Compile payroll data accurately and completely for accounting to ensure employees are paid fully and accurately.
  • Maintain and develop positive business relationships with a customer's key personnel involve in or directly relevant to a logistics activity.
  • Assist police, fire and ems in proper execution of landing zone.
  • Answer all incoming AAA member calls for renewal of membership.
  • Monitor AAA emergency frequencies in order to detect distress calls and respond by dispatching appropriate assistance vehicle.

Dispatch manager skills and personality traits

We calculated that 24% of Dispatch Managers are proficient in DOT, GPS, and Customer Satisfaction.

We break down the percentage of Dispatch Managers that have these skills listed on their resume here:

  • DOT, 24%

    Collaborated, created, and presented company-wide training and re-training materials emphasizing safety and improvements based on DOT regulations.

  • GPS, 7%

    Installed all electronic Components such as GPS, Surveillance Camera system, Laptops, Computers and Network components as well.

  • Customer Satisfaction, 5%

    Maintain effective and timely scheduling of Transportation teammates to include directing and motivating to ensure customer satisfaction and on time delivery.

  • Disciplinary Actions, 4%

    Responded to all employee disciplinary issues, including termination and documentation of all disciplinary actions.

  • Safety Regulations, 4%

    Managed operations to ensure compliance with administrative policies and procedures, safety regulations, union contracts, and government regulations.

  • CDL, 4%

    Report Daily reports, daily emails to clients, weekly KPI reports, schedules for dispatchers and CDL drivers.

Common skills that a dispatch manager uses to do their job include "dot," "gps," and "customer satisfaction." You can find details on the most important dispatch manager responsibilities below.

See the full list of dispatch manager skills

The three companies that hire the most dispatch managers are:

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Compare different dispatch managers

Dispatch manager vs. Shipping and receiving supervisor

A shipping and receiving supervisor streamlines the shipping process for a more efficient company. The supervisors oversee and maintain the supplies and inventory through product receipt, storage, and delivery. They supervise employees who confirm and record shipment receipt, prepare items for shipping, and load and unload purchases. Supervisors should be equipped with leadership, effective communication, conflict resolution, and time management skills. They are also expected to delegate and have confidence.

If we compare the average dispatch manager annual salary with that of a shipping and receiving supervisor, we find that shipping and receiving supervisors typically earn a $14,288 lower salary than dispatch managers make annually.While their salaries may differ, the common ground between dispatch managers and shipping and receiving supervisors are a few of the skills required in each roleacirc;euro;trade;s responsibilities. In both careers, employee duties involve skills like disciplinary actions, safety regulations, and direct reports.

These skill sets are where the common ground ends though. The responsibilities of a dispatch manager are more likely to require skills like "dot," "gps," "customer satisfaction," and "cdl." On the other hand, a job as a shipping and receiving supervisor requires skills like "shipping receiving," "safety procedures," "logistics," and "pallet jack." As you can see, what employees do in each career varies considerably.

Shipping and receiving supervisors tend to make the most money working in the automotive industry, where they earn an average salary of $40,669. In contrast, dispatch managers make the biggest average salary, $59,844, in the professional industry.On average, shipping and receiving supervisors reach similar levels of education than dispatch managers. Shipping and receiving supervisors are 1.1% less likely to earn a Master's Degree and 0.3% less likely to graduate with a Doctoral Degree.

Dispatch manager vs. Warehouse lead

Warehouse leads are responsible for supply chain management in distribution centers. Their duties and responsibilities include supervising employees and evaluating their performance, meeting safety regulations, and monitoring deliveries and shipments. They are the ones who interact with customers and clients to resolve any delivery issues that may arise. They also help with some administrative tasks such as order and invoice processing and maintenance. This role applies to those with excellent communication skills, leadership capabilities, and strong attention to detail.

Warehouse lead positions earn lower pay than dispatch manager roles. They earn a $9,218 lower salary than dispatch managers per year.While the salary may differ for these jobs, they share a few skills needed to perform their duties. Based on resume data, both dispatch managers and warehouse leads have skills such as "safety regulations," "customer complaints," and "safety rules. "

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that dispatch manager responsibilities requires skills like "dot," "gps," "customer satisfaction," and "disciplinary actions." But a warehouse lead might use other skills in their typical duties, such as, "customer service," "ladders," "pallets," and "rf."

Warehouse leads earn a lower average salary than dispatch managers. But warehouse leads earn the highest pay in the manufacturing industry, with an average salary of $41,833. Additionally, dispatch managers earn the highest salaries in the professional with average pay of $59,844 annually.Average education levels between the two professions vary. Warehouse leads tend to reach similar levels of education than dispatch managers. In fact, they're 1.3% less likely to graduate with a Master's Degree and 0.3% less likely to earn a Doctoral Degree.

Dispatch manager vs. Transportation supervisor

The primary job of a transportation supervisor is to oversee the personnel, workload, and daily activities of organizations that rely on vehicle use as part of their normal operations. The typical duties and responsibilities of a transportation supervisor include monitoring the transportation budget, implementing business objectives, and supervising employee performance. Other tasks include ensuring adherence to safety standards, delegating work assignments to drivers, and managing databases. You will also assist with the hiring and dismissal of employees and training other team members on department policies and procedures.

An average transportation supervisor eans a higher salary compared to the average salary of dispatch managers. The difference in salaries amounts to transportation supervisors earning a $2,270 higher average salary than dispatch managers.Using the responsibilities included on dispatch managers and transportation supervisors resumes, we found that both professions have similar skill requirements, such as "dot," "gps," and "customer satisfaction.rdquo;

The required skills of the two careers differ considerably. For example, dispatch managers are more likely to have skills like "service calls," "dispatch operations," "emergency situations," and "otr." But a transportation supervisor is more likely to have skills like "customer service," "excellent computer," "osha," and "federal regulations."

Transportation supervisors earn the best pay in the manufacturing industry, where they command an average salary of $56,815. Dispatch managers earn the highest pay from the professional industry, with an average salary of $59,844.Most transportation supervisors achieve a similar degree level compared to dispatch managers. For example, they're 2.3% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.

Dispatch manager vs. Warehouse supervisor

A Warehouse Supervisor's responsibility mainly revolves around inventory, logistics, and workforce supervision. One of the main tasks is to oversee and coordinate with every employee or company involved to ensure that all of the stocks have been received, stored, and delivered according to what is needed. Aside from the maintenance of inventory, it is also the task of the Warehouse Supervisor to hire employees that would be a great addition to the team and the company.

Warehouse supervisors tend to earn a lower pay than dispatch managers by an average of $943 per year.According to resumes from dispatch managers and warehouse supervisors, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer satisfaction," "disciplinary actions," and "safety regulations. "

Even though a few skill sets overlap between dispatch managers and warehouse supervisors, there are some differences that are important to note. For one, a dispatch manager might have more use for skills like "dot," "gps," "cdl," and "driver logs." Meanwhile, some responsibilities of warehouse supervisors require skills like "logistics," "shipping receiving," "osha," and "safety procedures. "

In general, warehouse supervisors earn the most working in the manufacturing industry, with an average salary of $50,084. The highest-paying industry for a dispatch manager is the professional industry.warehouse supervisors reach similar levels of education compared to dispatch managers, in general. The difference is that they're 0.7% more likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.

Types of dispatch manager

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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