What does a dispatch manager do?

Dispatch manager responsibilities
Here are examples of responsibilities from real dispatch manager resumes:
- Utilize GPS tracking system in order to manage, trace and locate drivers within their assign locations.
- Direct employees in identifying and correcting any unsafe conditions, eliminate avoidable accidents and improve department performance manage KPI's.
- Introduce and implement the GPS system for driver tracking.
- Renegotiate current LTL rate discounts with regional partner carriers.
- Conduct defensive driving training classes and CDL license procedures and pretesting for qualify individuals.
- Utilize RoadNet routing software to increase driver productivity, route efficiency and service levels.
- Diagnose, troubleshoot and resolve a wide range of software, hardware and network issues.
- Communicate and update arrivals, departures and eta times into the system and to load coordinator.
- Call future appointments to troubleshoot issues to try to fix issues and to prevent technician appointments.
- Oversee combine inbound/outbound workloads over up to 500 tons of freight with common daily levels averaging 350-400 tons of LTL freight.
- Compile payroll data accurately and completely for accounting to ensure employees are paid fully and accurately.
- Maintain and develop positive business relationships with a customer's key personnel involve in or directly relevant to a logistics activity.
- Assist police, fire and ems in proper execution of landing zone.
- Answer all incoming AAA member calls for renewal of membership.
- Monitor AAA emergency frequencies in order to detect distress calls and respond by dispatching appropriate assistance vehicle.
Dispatch manager skills and personality traits
We calculated that 24% of Dispatch Managers are proficient in DOT, GPS, and Customer Satisfaction.
We break down the percentage of Dispatch Managers that have these skills listed on their resume here:
- DOT, 24%
Collaborated, created, and presented company-wide training and re-training materials emphasizing safety and improvements based on DOT regulations.
- GPS, 7%
Installed all electronic Components such as GPS, Surveillance Camera system, Laptops, Computers and Network components as well.
- Customer Satisfaction, 5%
Maintain effective and timely scheduling of Transportation teammates to include directing and motivating to ensure customer satisfaction and on time delivery.
- Disciplinary Actions, 4%
Responded to all employee disciplinary issues, including termination and documentation of all disciplinary actions.
- Safety Regulations, 4%
Managed operations to ensure compliance with administrative policies and procedures, safety regulations, union contracts, and government regulations.
- CDL, 4%
Report Daily reports, daily emails to clients, weekly KPI reports, schedules for dispatchers and CDL drivers.
Common skills that a dispatch manager uses to do their job include "dot," "gps," and "customer satisfaction." You can find details on the most important dispatch manager responsibilities below.
The three companies that hire the most dispatch managers are:
- U-Haul11 dispatch managers jobs
- Ferguson Enterprises2 dispatch managers jobs
- MV Transportation2 dispatch managers jobs
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Dispatch manager vs. Shipping and receiving supervisor
A shipping and receiving supervisor streamlines the shipping process for a more efficient company. The supervisors oversee and maintain the supplies and inventory through product receipt, storage, and delivery. They supervise employees who confirm and record shipment receipt, prepare items for shipping, and load and unload purchases. Supervisors should be equipped with leadership, effective communication, conflict resolution, and time management skills. They are also expected to delegate and have confidence.
These skill sets are where the common ground ends though. The responsibilities of a dispatch manager are more likely to require skills like "dot," "gps," "customer satisfaction," and "cdl." On the other hand, a job as a shipping and receiving supervisor requires skills like "shipping receiving," "safety procedures," "logistics," and "pallet jack." As you can see, what employees do in each career varies considerably.
Shipping and receiving supervisors tend to make the most money working in the automotive industry, where they earn an average salary of $40,669. In contrast, dispatch managers make the biggest average salary, $59,844, in the professional industry.On average, shipping and receiving supervisors reach similar levels of education than dispatch managers. Shipping and receiving supervisors are 1.1% less likely to earn a Master's Degree and 0.3% less likely to graduate with a Doctoral Degree.Dispatch manager vs. Warehouse lead
Warehouse leads are responsible for supply chain management in distribution centers. Their duties and responsibilities include supervising employees and evaluating their performance, meeting safety regulations, and monitoring deliveries and shipments. They are the ones who interact with customers and clients to resolve any delivery issues that may arise. They also help with some administrative tasks such as order and invoice processing and maintenance. This role applies to those with excellent communication skills, leadership capabilities, and strong attention to detail.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that dispatch manager responsibilities requires skills like "dot," "gps," "customer satisfaction," and "disciplinary actions." But a warehouse lead might use other skills in their typical duties, such as, "customer service," "ladders," "pallets," and "rf."
Warehouse leads earn a lower average salary than dispatch managers. But warehouse leads earn the highest pay in the manufacturing industry, with an average salary of $41,833. Additionally, dispatch managers earn the highest salaries in the professional with average pay of $59,844 annually.Average education levels between the two professions vary. Warehouse leads tend to reach similar levels of education than dispatch managers. In fact, they're 1.3% less likely to graduate with a Master's Degree and 0.3% less likely to earn a Doctoral Degree.Dispatch manager vs. Transportation supervisor
The primary job of a transportation supervisor is to oversee the personnel, workload, and daily activities of organizations that rely on vehicle use as part of their normal operations. The typical duties and responsibilities of a transportation supervisor include monitoring the transportation budget, implementing business objectives, and supervising employee performance. Other tasks include ensuring adherence to safety standards, delegating work assignments to drivers, and managing databases. You will also assist with the hiring and dismissal of employees and training other team members on department policies and procedures.
The required skills of the two careers differ considerably. For example, dispatch managers are more likely to have skills like "service calls," "dispatch operations," "emergency situations," and "otr." But a transportation supervisor is more likely to have skills like "customer service," "excellent computer," "osha," and "federal regulations."
Transportation supervisors earn the best pay in the manufacturing industry, where they command an average salary of $56,815. Dispatch managers earn the highest pay from the professional industry, with an average salary of $59,844.Most transportation supervisors achieve a similar degree level compared to dispatch managers. For example, they're 2.3% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.Dispatch manager vs. Warehouse supervisor
A Warehouse Supervisor's responsibility mainly revolves around inventory, logistics, and workforce supervision. One of the main tasks is to oversee and coordinate with every employee or company involved to ensure that all of the stocks have been received, stored, and delivered according to what is needed. Aside from the maintenance of inventory, it is also the task of the Warehouse Supervisor to hire employees that would be a great addition to the team and the company.
Even though a few skill sets overlap between dispatch managers and warehouse supervisors, there are some differences that are important to note. For one, a dispatch manager might have more use for skills like "dot," "gps," "cdl," and "driver logs." Meanwhile, some responsibilities of warehouse supervisors require skills like "logistics," "shipping receiving," "osha," and "safety procedures. "
In general, warehouse supervisors earn the most working in the manufacturing industry, with an average salary of $50,084. The highest-paying industry for a dispatch manager is the professional industry.warehouse supervisors reach similar levels of education compared to dispatch managers, in general. The difference is that they're 0.7% more likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.Types of dispatch manager
Updated January 8, 2025











