How To Become A Dispatch Technician: What It Is and Career Path

What is a dispatch technician and how to become one

Updated January 8, 2025

4 min read

The dispatch technician is an individual who provides client desktop support and maintains office equipment. These professionals are one of the most sought-after in the freelance marketplace. Their primary role is to perform maintenance and repair services. They also detect and fix product performance problems, ensure the customers are satisfied, and give them useful preventive maintenance suggestions. As a dispatch technician, you are responsible for maintaining the client's computer systems, hardware, and other computer peripherals. You help in rectifying or replacing client's hardware and software systems.

A bachelor's degree in electronics, computer science, or any related discipline is the primary requirement for employment. However, previous experience in a related role can be beneficial. Certifications like CompTIA Server and XEROX printer certification among others are also important. They must possess analytical, computer, and customer service skills. On average, a dispatch technician earns about $74,678 annually, which ranges from $61,110 to $99,787.

ScoreDispatch TechnicianUS Average

Salary

2.7

Avg. Salary $34,469

Avg. Salary $59,228

Stability level

8.4

Growth rate -4%

Growth rate 0.3%

Diversity

8.8

Race

American Indian and Alaska Native 0.91%

Asian 3.85%

Black or African American 10.27%

Hispanic or Latino 17.51%

Unknown 5.06%

White 62.40%

Gender

female 44.60%

male 55.40%

Age - 44

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 44

Stress level

8.4

Stress level is high

7.1 - high

Complexity level

5.2

Complexity level is intermediate

7 - challenging

Work life balance

5.0

Work life balance is fair

6.4 - fair

Key steps to become a dispatch technician

Explore dispatch technician education requirements

Most common dispatch technician degrees

Associate

33.7 %

Bachelor's

31.9 %

High School Diploma

22.6 %

Start to develop specific dispatch technician skills

Skills	Percentages
Customer Service	15.31%
Emergency Calls	7.86%
POS	5.95%
Inbound Calls	5.12%
Troubleshoot	4.93%

Complete relevant dispatch technician training and internships

Accountants spend an average of 1-3 months on post-employment, on-the-job training. New dispatch technicians learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a dispatch technician based on U.S. Bureau of Labor Statistics data and data from real dispatch technician resumes.

Research dispatch technician duties and responsibilities

Manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues.
Work in service industry with plumbing, drain and HVAC techs.
Maintain and develop positive business relationships with a customer's key personnel involve in or directly relevant to a logistics activity.
Used AS400 to track and identify work relate assets.

Prepare your dispatch technician resume

When your background is strong enough, you can start writing your dispatch technician resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a dispatch technician resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable dispatch technician resume templates

Build a professional dispatch technician resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your dispatch technician resume.