The dispatch technician is a professional who provides client desktop support and maintains office equipment. These professionals are one of the most sought-after in the freelance marketplace. Their primary role is to perform maintenance and repair services. They also detect and fix product performance problems, ensure the customers are satisfied, and give them useful preventive maintenance suggestions. As a dispatch technician, you are responsible for maintaining the client's computer systems, hardware, and other computer peripherals. You help in rectifying or replacing client's hardware and software systems.
A bachelor's degree in electronics, computer science, or any related discipline is the primary requirement for employment. However, previous experience in a related role can be beneficial. Certifications like CompTIA Server and XEROX printer certification among others are also important. They must possess analytical, computer, and customer service skills. On average, a dispatch technician earns about $74,678 annually, which ranges from $61,110 to $99,787.
There is more than meets the eye when it comes to being a dispatch technician. For example, did you know that they make an average of $15.53 an hour? That's $32,304 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many dispatch technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, interpersonal skills and patience.
When it comes to the most important skills required to be a dispatch technician, we found that a lot of resumes listed 17.2% of dispatch technicians included customer service, while 9.9% of resumes included outbound calls, and 8.7% of resumes included emergency. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the dispatch technician job title. But what industry to start with? Most dispatch technicians actually find jobs in the technology and telecommunication industries.
If you're interested in becoming a dispatch technician, one of the first things to consider is how much education you need. We've determined that 27.4% of dispatch technicians have a bachelor's degree. In terms of higher education levels, we found that 1.9% of dispatch technicians have master's degrees. Even though some dispatch technicians have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a dispatch technician. When we researched the most common majors for a dispatch technician, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on dispatch technician resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a dispatch technician. In fact, many dispatch technician jobs require experience in a role such as customer service representative. Meanwhile, many dispatch technicians also have previous career experience in roles such as cashier or technician.