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The dispatch technician is a professional who provides client desktop support and maintains office equipment. These professionals are one of the most sought-after in the freelance marketplace. Their primary role is to perform maintenance and repair services. They also detect and fix product performance problems, ensure the customers are satisfied, and give them useful preventive maintenance suggestions. As a dispatch technician, you are responsible for maintaining the client's computer systems, hardware, and other computer peripherals. You help in rectifying or replacing client's hardware and software systems.

A bachelor's degree in electronics, computer science, or any related discipline is the primary requirement for employment. However, previous experience in a related role can be beneficial. Certifications like CompTIA Server and XEROX printer certification among others are also important. They must possess analytical, computer, and customer service skills. On average, a dispatch technician earns about $74,678 annually, which ranges from $61,110 to $99,787.

There is more than meets the eye when it comes to being a dispatch technician. For example, did you know that they make an average of $16.48 an hour? That's $34,274 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Dispatch Technician Do

There are certain skills that many dispatch technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, interpersonal skills and patience.

How To Become a Dispatch Technician

If you're interested in becoming a dispatch technician, one of the first things to consider is how much education you need. We've determined that 31.9% of dispatch technicians have a bachelor's degree. In terms of higher education levels, we found that 1.6% of dispatch technicians have master's degrees. Even though some dispatch technicians have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a dispatch technician. When we researched the most common majors for a dispatch technician, we found that they most commonly earn associate degree degrees or bachelor's degree degrees. Other degrees that we often see on dispatch technician resumes include high school diploma degrees or diploma degrees.

You may find that experience in other jobs will help you become a dispatch technician. In fact, many dispatch technician jobs require experience in a role such as customer service representative. Meanwhile, many dispatch technicians also have previous career experience in roles such as cashier or technician.

Dispatch Technician Career Paths

Top Careers Before Dispatch Technician

Top Careers After Dispatch Technician

Average Salary for a Dispatch Technician

Dispatch Technicians in America make an average salary of $34,274 per year or $16 per hour. The top 10 percent makes over $40,000 per year, while the bottom 10 percent under $29,000 per year.
Average Dispatch Technician Salary
$34,274 Yearly
$16.48 hourly
10 %
90 %

What Am I Worth?

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Dispatch Technician Education

Dispatch Technician Majors

25.0 %

Dispatch Technician Degrees


33.7 %


31.9 %

High School Diploma

22.6 %

Top Skills For a Dispatch Technician

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 17.2% of dispatch technicians listed customer service on their resume, but soft skills such as computer skills and interpersonal skills are important as well.

Choose From 10+ Customizable Dispatch Technician Resume templates

Zippia allows you to choose from different easy-to-use Dispatch Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Dispatch Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Dispatch Technician Demographics

Dispatch Technician Gender Distribution


After extensive research and analysis, Zippia's data science team found that:

  • Among dispatch technicians, 44.6% of them are women, while 55.4% are men.

  • The most common race/ethnicity among dispatch technicians is White, which makes up 63.1% of all dispatch technicians.

  • The most common foreign language among dispatch technicians is Spanish at 55.2%.

Online Courses For Dispatch Technician That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
Customer Service

How to Approach New Customers and Maintain Existing Ones...

Customer Service Training Keys To Satisfy Your Customers

An introduction to customer service and its importance in any business...

Start Improving Customer Service

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

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Top Dispatch Technician Employers

Most Common Employers For Dispatch Technician

Rank  Company  Average Salary  Hourly Rate  Job Openings  
5University of Wisconsin System$36,497$17.553
8DISH Network$35,107$16.884
10R&R Solutions$35,049$16.859

Dispatch Technician Videos