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Dispatch Technician Careers

The dispatch technician is a professional who provides client desktop support and maintains office equipment. These professionals are one of the most sought-after in the freelance marketplace. Their primary role is to perform maintenance and repair services. They also detect and fix product performance problems, ensure the customers are satisfied, and give them useful preventive maintenance suggestions. As a dispatch technician, you are responsible for maintaining the client's computer systems, hardware, and other computer peripherals. You help in rectifying or replacing client's hardware and software systems.

A bachelor's degree in electronics, computer science, or any related discipline is the primary requirement for employment. However, previous experience in a related role can be beneficial. Certifications like CompTIA Server and XEROX printer certification among others are also important. They must possess analytical, computer, and customer service skills. On average, a dispatch technician earns about $74,678 annually, which ranges from $61,110 to $99,787.

There is more than meets the eye when it comes to being a dispatch technician. For example, did you know that they make an average of $15.53 an hour? That's $32,304 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Dispatch Technician Do

There are certain skills that many dispatch technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, interpersonal skills and patience.

When it comes to the most important skills required to be a dispatch technician, we found that a lot of resumes listed 17.2% of dispatch technicians included customer service, while 9.9% of resumes included outbound calls, and 8.7% of resumes included emergency. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the dispatch technician job title. But what industry to start with? Most dispatch technicians actually find jobs in the technology and telecommunication industries.

How To Become a Dispatch Technician

If you're interested in becoming a dispatch technician, one of the first things to consider is how much education you need. We've determined that 27.4% of dispatch technicians have a bachelor's degree. In terms of higher education levels, we found that 1.9% of dispatch technicians have master's degrees. Even though some dispatch technicians have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a dispatch technician. When we researched the most common majors for a dispatch technician, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on dispatch technician resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a dispatch technician. In fact, many dispatch technician jobs require experience in a role such as customer service representative. Meanwhile, many dispatch technicians also have previous career experience in roles such as cashier or technician.

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Average Salary
$32,304
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
13,962
Job Openings

Dispatch Technician Career Paths

Top Careers Before Dispatch Technician

Cashier
11.1 %

Top Careers After Dispatch Technician

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Dispatch Technician

Dispatch Technicians in America make an average salary of $32,304 per year or $16 per hour. The top 10 percent makes over $37,000 per year, while the bottom 10 percent under $27,000 per year.
Average Salary
$32,304

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Dispatch Officer-Tech Center
Dispatch Officer-Tech Center
Allied Universal
Allied Universal
07/31/2020
07/31/2020
$31,30507/31/2020
$31,305
Dispatch Officer-Tech Center
Dispatch Officer-Tech Center
Allied Universal Security
Allied Universal Security
07/29/2020
07/29/2020
$31,30507/29/2020
$31,305
Printer Dispatch Technician
Printer Dispatch Technician
Robert Half
Robert Half
07/14/2020
07/14/2020
$37,56607/14/2020
$37,566
Dispatch Technician
Dispatch Technician
Adecco Staffing
Adecco Staffing
01/15/2020
01/15/2020
$31,30501/15/2020
$31,305
Dispatch Technician
Dispatch Technician
Randstad
Randstad
12/05/2019
12/05/2019
$33,39212/05/2019
$33,392

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Dispatch Technician Demographics

Gender

male

51.6 %

female

43.7 %

unknown

4.7 %

Ethnicity

White

61.0 %

Hispanic or Latino

19.4 %

Black or African American

12.0 %

Foreign Languages Spoken

Spanish

55.2 %

German

6.9 %

French

6.9 %
See More Demographics

Dispatch Technician Education

Majors

Business
17.9 %

Degrees

High School Diploma

31.2 %

Bachelors

27.4 %

Associate

24.5 %
See More Education Info
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Part Time
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Top Skills For a Dispatch Technician

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 17.2% of dispatch technicians listed customer service on their resume, but soft skills such as computer skills and interpersonal skills are important as well.

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Top Dispatch Technician Employers

1. Comcast
4.7
Avg. Salary: 
$31,894
Dispatch Technicians Hired: 
53+
2. ADT
3.9
Avg. Salary: 
$28,148
Dispatch Technicians Hired: 
21+
3. AT&T
4.8
Avg. Salary: 
$32,097
Dispatch Technicians Hired: 
15+
4. Verizon Communications
4.7
Avg. Salary: 
$32,049
Dispatch Technicians Hired: 
9+
5. IBM
4.8
Avg. Salary: 
$36,057
Dispatch Technicians Hired: 
7+
6. Honeywell
4.8
Avg. Salary: 
$32,502
Dispatch Technicians Hired: 
6+

Dispatch Technician Videos

Updated October 2, 2020