What does a dispatcher/administrative assistant do?
Dispatcher/administrative assistant responsibilities
Here are examples of responsibilities from real dispatcher/administrative assistant resumes:
- Manage and develop the daily clinical schedule for the in-patient rehabilitation staff taking into consideration Medicare guidelines and staffing ratios.
- Prepare time sheets and keep track of service maintenance technician work schedules by GPS tracking system.
- Compose bid letters to generate business and write proposals for HVAC projects that are submitted for potential customers.
- Maintain schedule and routing of service technicians for repair and maintenance of all commercial and residential HVAC accounts.
- Track vehicles throughout the day via the dispatching software GPS function to make sure they are on schedule.
- Create presentation books and submission materials for underwriters review for premium quotes as well as facilitated meeting with underwriters via PowerPoint.
- Obtain Medicaid community care referrals for patients.
Dispatcher/administrative assistant skills and personality traits
We calculated that 22% of Dispatcher/Administrative Assistants are proficient in Data Entry, Customer Service, and Service Calls. They’re also known for soft skills such as Interpersonal skills, Organizational skills, and Writing skills.
We break down the percentage of Dispatcher/Administrative Assistants that have these skills listed on their resume here:
- Data Entry, 22%
Administered and performed data entry of all service related incidents into company call management software, Total Service.
- Customer Service, 21%
Provided friendly and expedient customer service to commercial property owners, property managers, homeowners associations, and private homeowners.
- Service Calls, 5%
Dispatch emergency service calls for each department within the hospital and off-site locations to technicians based on department/equipment/problem involved.
- Purchase Orders, 4%
Protect company reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential.
- Schedule Appointments, 4%
Answer phone calls and emails; schedule appointments/services; create invoices for completed work; update spreadsheets; register equipment
- Computer System, 2%
Completed 90 hours of training (The Learning Center) for the overhaul of Con Edison's computer systems.
"data entry," "customer service," and "service calls" are among the most common skills that dispatcher/administrative assistants use at work. You can find even more dispatcher/administrative assistant responsibilities below, including:
Interpersonal skills. One of the key soft skills for a dispatcher/administrative assistant to have is interpersonal skills. You can see how this relates to what dispatcher/administrative assistants do because "secretaries and administrative assistants interact with clients, customers, or staff." Additionally, a dispatcher/administrative assistant resume shows how dispatcher/administrative assistants use interpersonal skills: "related skills: interpersonal communication, emergency response, tracking & reporting manage radio traffic for fire scenes. "
Organizational skills. Many dispatcher/administrative assistant duties rely on organizational skills. "secretaries and administrative assistants keep files, folders, and schedules in order so that an office runs efficiently.," so a dispatcher/administrative assistant will need this skill often in their role. This resume example is just one of many ways dispatcher/administrative assistant responsibilities rely on organizational skills: "utilized my data entry and organizational skills. "
Writing skills. This is an important skill for dispatcher/administrative assistants to perform their duties. For an example of how dispatcher/administrative assistant responsibilities depend on this skill, consider that "secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a dispatcher/administrative assistant: "seek event planning interns and grant writing alliances to formulate global initiative events. ".
The three companies that hire the most dispatcher/administrative assistants are:
- Builders FirstSource3 dispatcher/administrative assistants jobs
- UFP Industries2 dispatcher/administrative assistants jobs
- OHL USA2 dispatcher/administrative assistants jobs
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Dispatcher/administrative assistant vs. Administrative support
Administrative support specialists provide different types of governmental assistance. They carry out varied clerical duties in almost all industries. Most of these duties revolve around supervising and distributing information within an organization. This typically includes taking memos, answering phone calls, and managing, storing, and organizing files. They are also responsible for receiving and sending correspondence and greeting customers and clients. Some administrative support may be required to have vast professional knowledge as their duties are more specialized than the others.
While similarities exist, there are also some differences between dispatcher/administrative assistants and administrative support. For instance, dispatcher/administrative assistant responsibilities require skills such as "service calls," "schedule appointments," "hvac," and "gps." Whereas a administrative support is skilled in "payroll," "phone calls," "patients," and "excellent organizational." This is part of what separates the two careers.
Administrative supports really shine in the technology industry with an average salary of $40,623. Comparatively, dispatcher/administrative assistants tend to make the most money in the government industry with an average salary of $36,338.administrative supports tend to reach higher levels of education than dispatcher/administrative assistants. In fact, administrative supports are 5.0% more likely to graduate with a Master's Degree and 0.4% more likely to have a Doctoral Degree.Dispatcher/administrative assistant vs. Administrative staff
As the administrative staff, they primarily provide administrative and secretarial support for the department. Typically, they do report-writing, filing and scheduling, and payroll. They plan department weekly meetings, schedule conference calls, and work on solving administrative related concerns and issues. They do a complex task that involves multi-tasking from the preparation of department reports, analyzing data, and finding solutions. It is a requirement to be an experienced, collaborator, and trained cross-functional communicator. Moreover, other duties will include scheduling company-initiated activities, meetings, and events.
Each career also uses different skills, according to real dispatcher/administrative assistant resumes. While dispatcher/administrative assistant responsibilities can utilize skills like "data entry," "customer service," "service calls," and "schedule appointments," administrative staff use skills like "payroll," "personnel actions," "financial reports," and "front desk."
On average, administrative staff earn a higher salary than dispatcher/administrative assistants. Some industries support higher salaries in each profession. Interestingly enough, administrative staff earn the most pay in the professional industry with an average salary of $73,642. Whereas dispatcher/administrative assistants have higher pay in the government industry, with an average salary of $36,338.administrative staff earn higher levels of education than dispatcher/administrative assistants in general. They're 8.3% more likely to graduate with a Master's Degree and 0.4% more likely to earn a Doctoral Degree.Dispatcher/administrative assistant vs. Administrative associate
An administrative associate is responsible for performing various tasks such as handling and processing paperwork, attending meetings and preparing minutes, responding to inquiries and other forms of correspondence, keeping accurate records, updating databases, and monitoring the company's financial activities. They also communicate with various department personnel, ensuring coordination should any important matter would arise. Furthermore, as an administrative associate, they are in charge of procuring supplies, implementing company policies, and supporting any staff members if needed.
The required skills of the two careers differ considerably. For example, dispatcher/administrative assistants are more likely to have skills like "service calls," "schedule appointments," "hvac," and "gps." But a administrative associate is more likely to have skills like "patients," "medical terminology," "patient care," and "eagle."
Administrative associates make a very good living in the finance industry with an average annual salary of $41,923. On the other hand, dispatcher/administrative assistants are paid the highest salary in the government industry, with average annual pay of $36,338.Most administrative associates achieve a higher degree level compared to dispatcher/administrative assistants. For example, they're 7.7% more likely to graduate with a Master's Degree, and 0.9% more likely to earn a Doctoral Degree.Dispatcher/administrative assistant vs. Administrative assistant/scheduler
Administrative assistants/schedulers schedule company appointments and meetings, answer phone calls, and forward them to relevant staff members. They take meeting minutes and notes, order and take office supplies stock, and prepare documents for business trips and meetings. Besides finding methods to enhance administrative processes, administrative assistants/schedulers also help senior staff or other teams to write and issue emails to team members and company departments. Moreover, these professionals research and book the staff's travel arrangements.
Types of dispatcher/administrative assistant
Updated January 8, 2025











