Dispatcher jobs in Albuquerque, NM

Job Description . Answers all emergency 911 calls. Determines what type of emergency help is needed. Maintains contact with caller if necessary to relay information to responding emergency personnel and to assist caller in coping with the emergency. Interacts with caller in the event of an emergency to obtain medical information that can be relayed to responding personnel and to give caller emergency medical dispatch instructions until emergency medical personnel arrive on the scene. Dispatchers law enforcement personnel, fire and emergency medical personnel/units and keeps track of their location and all radio traffic to ensure their safety. Responds to officers' radio inquiries by accessing information from state and federal databases related to criminal history, vehicle identification and other related information. Must enter and provide accurate information (including proper identifiers) to law enforcement personnel on warrant inquiries from NCIC and other local files. Communicates with other law enforcement agencies within and outside of Lea County. Maintains permanent record of all radio traffic for all law enforcement, fire and emergency medical services incidents by entering information into computer as incidents occur. Answers all non-emergency calls when relevant city and county offices are closed. Interacts with callers to obtain information related to their concerns and either refers them to appropriate agencies or dispatches appropriate personnel from on-call lists. Answers administrative lines during normal working hours. Responds to requests for service at the customer service window. Monitors the National Crime Information Center (NCIC) for messages and communicates necessary information to law enforcement officers or other personnel as indicated. Also responds to NCIC messages as needed. Inputs NCIC information regarding all wanted persons, missing persons, stolen property, etc. Answers alarm lines: medical, intrusion and fire. Maintains proper working order of all equipment necessary in the performance of essential duties. Will keep work area clean and orderly to maintain a safe and professional work environment. Processes all records in accordance with policy, procedures and directives. Must be able to receive and transmit information accurately and calmly, even during emergency or stressful situations. Employee will be required to perform shift work, attend job-related meetings and training, and may be required to work irregular hours or overtime. OTHER DUTIES: May serve on various employee committees as required and assigned. The duties of the Emergency Communications Specialist are not limited to those set forth above. The employee will perform any and all functions, duties and assignments as given by a supervisor, consistent with ability, background and exper tise. MINIMUM QUALIFICATIONS: Education: High school diploma or GED required. Experience: One year in law enforcement, EMS or fire telecommunications preferred, but not required. Certifications, Skills and. Licenses: Ability to communicate orally and in writing in English; bilingual (English/Spanish) helpful. Computer literacy required, including the ability to use or learn to use telecommunications-specific systems such as NCIC, CAD, etc. Ability to type relatively error-free preferred. Must complete and be certified in CPR and first aid prior to admittance to the New Mexico Law Enforcement Academy for emergency telecommunications certification. Must be New Mexico Law Enforcement Academy certified within one year of employment. Must show ability to obtain NCIC and Emergency Medical Dispatching Certification as well. Valid New Mexico Driver's license.

B Carlson Heating, Air Conditioning, & Plumbing: Since 1971, we've proudly served the Albuquerque community with exceptional HVAC and plumbing solutions. Known for our outstanding service and customer-first approach, we've built a reputation as the trusted name in the area. Ready to take your career to the next level with a company that truly values its team? Don't let this opportunity drain away-apply today! The Good Stuff: Medical, Dental and Vision Insurance Pet Insurance Employee Discounts 401k with 4% company match PTO, Paid Holidays, Paid Parental Leave Weekly Pay Job Duties: Organize & coordinate daily schedules based on call priority & technician ability Dispatch & debrief our technicians Monitor performance of service techs Communicate with customers in a timely & effective manner Understand sales goals & hold team accountable What you need: HS Diploma or GED 1+ year of dispatch experience, preferably dispatching technicians Proficiency with Microsoft Office or Google Suite Service Titan experience preferred High ability to multi-task and switch tasks quickly Excellent organizational skills

JOB STATUS: OPEN POSTING NUMBER: 00067097 SCHOOL YEAR: 2025-2026 CALENDAR: District Support / Full Year POSTING NUMBER: 00067097 DISPATCH E-2 (256) JOB DESCRIPTION: This is a re-advertisement of the position. Previous applicants will still be considered and do not need to reapply. * Please note this position includes graveyard and split shift hours* SUMMARY: To assist in ensuring the public safety of students, staff and property within the Albuquerque Public Schools district. Will monitor school surveillance system; respond to notifications of incidents occurring on school campus which may include criminal activity and maintenance issues where police and/or appropriate police, operations or maintenance personnel may be required. ESSENTIAL FUNCTIONS: Incumbent must achieve the following outcomes with or without reasonable accommodation: * Receive, relay and/or transmit routine and emergency calls to police and other agencies and units as appropriate following established procedures. * Coordinates School Police responses with other District departments, law enforcement and agencies. * Operates and monitors computer-based, multi-frequency radio system, alarm system and surveillance cameras. * Maintains dispatch office records as required following established procedures. * Assists Maintenance & Operations after working hours as follows: * Processes and relays work order forms. * Receives and relays routine and emergency calls. PREFERRED KNOWLEDGE, SKILLS, ABILITIES AND EXPERIENCE: The minimum expectations for this job are as follows: * Effective communication skills, both verbal and written. * Flexibility, organization, multi-tasking, decision-making and problem solving skills. * Interpersonal skills with diverse populations in-person and on the telephone. * Knowledge of APS community, computer system, financial and legal requirements. * Ability to meet deadlines and work on multiple projects. * Keyboarding requirement: 35 words per minute minimum. * Knowledge of word processing, database, network and spreadsheet software. * Ability to operate a two-way radio over multiple channels and a multi-line phone system. * Knowledge of criminal and civil law terminology. * Dispatch experience preferred. REQUIREMENTS: EDUCATION AND LICENSURE: The minimum requirements for this job are as follows: * High school diploma or equivalent. * Ability to obtain Police Radio Dispatcher and National Crime Information Center Operator certification within one (1) year of hire. All applicants must complete a Keyboard test. APS Applicant Processing dept. will send a separate email with testing information upon review of your application. CONTACT INFORMATION: Contact: Shashanna Gonzalez, Dispatch Manager, at ************/ Gonzalez_********** APPLY TO: APPLY ONLINE: WWW.APS.EDU, APS Jobs, Classified Application In addition to providing supporting documents to meet the position requirements, you must also submit an updated cover letter & resume. ADDITIONAL INFO: GRADE / LEVEL: E2 SALARY: $23.00 DAYS: 256 HOURS: 8 START DATE: ASAP

Dispatcher - Mountain Operations Base Pay: $20-$23 per hour Employee Type: Hourly non-exempt Job Category: Full Time, Year Round Leadership Responsibilities: This position will not have any direct reports however it is a critical role for the overall leadership of Mountain Operations Required Certs or Licenses: Valid driver's license Attendance: Reliable, predictable, punctual and in-person attendance is an essential function of this job. Due to the resort nature of our business, applicants should expect to work weekends and holidays. Estimated start date: Late November 2025 Minimum Age: 21 Typical Shift: 4-5 days per week from 7am-5pm Environment: This job is performed inside the dispatch room of Summit Patrol. In order to get to and from that location you will have to ride the chairlift or utilize a snowmobile or UTV which comes with exposure to outdoor weather conditions. Employee Housing: ************************************************************* Employee Benefits: ************************************************************** Job Summary: This Job Summary is intended to be a broad description of duties. You will be expected to carry out all responsibilities and tasks asked of you. The Mountain Operations Dispatcher is responsible for the dispatching of resources and communications for the entire Mountain Operations Team. This person is “the voice of Angel Fire Resort Mountain Operations”. Essential Duties and Responsibilities include the following. Other duties will be assigned. Monitoring and recording all radio traffic Answering the dispatch phone Authorizing lifts to start loading passengers every morning Keeping records of warnings issued, tickets pulled, etc. for skiers that violate rules Keeping track of all resources at all times - people and vehicles Enforcing preferred routes of travel for all vehicles summer and winter Dispatching patrol resources for injured skiers/bikers (10-50's) and courtesy rides (10-14's) Dispatching patrollers to daily stations (slow signs, sweeps, traffic control, bump, FA1, etc.) Dispatching patrollers to perform snow safety work and documenting Communicating directly with EMS over the phone and radio to coordinate transfer of care Communicating directly with flight crews to land air EMS on the mountain Coordinating and communicating operational changes based on weather Dispatching Security to incidents where they are needed Dispatching the appropriate leadership employees to incidents Dispatching incident investigators to incidents that require an investigation Coordinating and communicating Lift Evacuations and Lift Closures (mechanical and weather related) Coordinating and communicating Search and Rescue operations Coordinating shuttle transportation for weather related closures of chairlifts (wind hold and lightning) Dispatching groomers and snowmakers to areas in need of work Coordinating guest relations (vouchers) for lift incidents (evac, mechanical delay, etc.) Working with the leadership team to develop scripting and protocols to follow for the dispatching of anticipated incidents Sending “everybody” emails and Senior Staff texts as necessary Training departments on proper radio communication Obtaining the grooming report and updating trail status info on website Making a Daily Operations Update announcement over the radio every day at 3pm Qualifications: Prior experience as a dispatcher is not required. You will have the opportunity to learn the position from the ground up as long as you are able to take the initiative to get yourself up to speed quickly, take ownership of the position, possess excellent attention to detail, self-motivate, and develop strong relationships with all of the mountain operations personnel. Other skills and abilities: Must be able to quickly learn the mountain including all trails, access points, roads, intersections, landmarks, etc. to a very high level of detail in order to effectively dispatch resources to specific locations. Ability to thrive in a high stress work environment where multiple forms of communication have to be juggled at the same time Ability to communicate extremely effectively in person, over the phone, over email, and with two-way radios Tone of voice must be positive, calm, and consistent regardless of how busy or stressful the operations become Ability to get along with everyone, positively influence others, lead effective trainings, and earn the respect of all team members Ability to troubleshoot and repair 2-way radios is preferred but not required About Angel Fire Resort: Angel Fire Resort is a top year-round mountain resort destination in New Mexico. The resort is situated at over 8,600′ elevation in the Southern Rocky Mountains, 30 minutes east of Taos and has views of Wheeler Peak, the highest point in New Mexico. Angel Fire strives to offer the best value and choice for family outdoor recreation activities to its members, guests and visitors-including skiing, snowboarding, tubing, sledding, golf, mountain biking, golf, disc golf, zip lines, tennis, fishing, hiking, premium RV sites, dining and more.

Job Summary: The Dispatcher schedules drivers, assigns routes and resources such as vehicles and equipment, to efficiently manage traffic in operations. This position is responsible for internal and external customer communications, TMW entry and audit functions. Essential Job Functions: Schedules drivers for pick-up and delivery; selects most efficient routes for each driver Anticipates weather complications along routes and at the drivers destinations; communicates delays and route changes as necessary. Monitors drivers working hours to ensure compliance with federal and state laws and regulations Maintains phone contact with drivers and customers Answer the phone in a professional manner Communicates to drivers load estimated time of completion Correctly, accurately and timely enters load information into transportation management software (TMW) and sends trips to drivers over Peoplenet when applicable Ensures customer destination assignments are met, communicates variance Create and correctly communicate daily reports at shift change and to management Audits prior day loads, compares to load assignments, and communicates deviations, internally and externally Ensures drivers are following load assignments to local destinations Repairs error listing in TMW for billing and payroll and communicates corrections to respective departments Reports producer and customer inquiries promptly to management Other related duties as assigned Qualifications: Required: High School Diploma or equivalent Valid Driver's license in state of residency with acceptable driving record Must be able to pass a pre-employment drug test and submit to the company random drug and alcohol program Proficient in basic computer skills, Microsoft Office suite and Google Workspace Communicate effectively and professionally with all levels of internal and external staff Manage multiple tasks independently to meet deadlines Ability to adapt to changing schedules and priorities Ability to work any schedule including nights, weekends, and holidays Strong attention to detail and problem-solving skills Preferred: Knowledge of DOT, FMCSA regulations or the transportation industry Entry level knowledge of TMW software Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: Must possess mobility to work in a standard office setting and use standard office equipment including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Must be able to remain in a stationary position for extended period. This is mostly a sedentary office classification, although standing in outdoor work areas and walking between terminal, safety lane, and commercial motor vehicles (CMV) operating areas for short periods can be necessary. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator, and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach push and pull. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 20 pounds. Work Environment: The duties of this job are performed in both an office environment, a commercial motor vehicle terminal environment, and outdoors, thereby experiencing some minor to moderate level of noise due to office/CMV equipment. Exposure to various climate conditions, fumes, dust, odors, oil/grease, and gasses. The Dispatch position will be on a night schedule.

Job Description Service Dispatcher Pro-Tech Air Conditioning and Heating, a locally owned and operated company, has been serving Santa Fe and the surrounding areas since 2008. We pride ourselves on our outstanding, prompt, and reliable services that will meet the unique heating and air conditioning needs of any family, individual, or business. Position Summary: In this role you will be working with our technicians managing their daily schedules, setting appointments, and offering services and products. You will also be responsible for providing any helpful information to our customers, answering questions, and responding to any complaints. You will be the front line of support for clients and customers to ensure that the customers are satisfied with products, services, and features. This is a fast-paced position requiring strong communication skills (verbal and written), solid computer skills, and the ability to self-manage while meeting performance expectations. Pay: up to $26 per hour - depending on experience Hours: Monday - Friday 7:30am - 4:30pm, some overtime may be required Required Qualifications: 3+ years of experience working in dispatching or customer service role Bilingual preferred but not required Geographical knowledge of service area or map reading skills Operate a multi-line phone system Strong data entry skills Ability to multi-task Highly organized and able to work independently Excellent customer service skills Exceptional written and verbal communication Knowledge with dispatch software - FieldEdge preferred Mechanical Aptitude and/or knowledge of HVAC Industry Proficient in Word, Excel, Outlook Data management skills Goal-directed Problem-solving ability **NO PHONE CALLS OR IN OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE ***

Job DescriptionLocation: Lovington, NM For decades, Gandy Corp has been a trusted provider of high-quality products and services throughout Southeastern New Mexico. Our commitment to reliability, efficiency, and excellent customer service is the foundation of our reputation. As our operations continue to grow, we are seeking a detail-oriented and highly organized Dispatcher to join our team in Lovington, NM. The ideal candidate thrives in a fast-paced environment, communicates clearly, and ensures that service schedules, deliveries, and field operations run smoothly and efficiently. This is a key role that supports both our customers and our internal teams. Key Responsibilities Dispatching & Scheduling Coordinate daily schedules for service crews, drivers, and field personnel. Assign jobs based on workload, customer needs, and equipment/crew availability. Monitor job progress throughout the day and adjust schedules as needed. Ensure timely communication of route changes, delays, and updates to field staff. Customer Service & Communication Serve as the primary point of contact for inbound service requests and scheduling inquiries. Provide accurate information to customers regarding timelines, service details, and follow-up steps. Maintain a professional and friendly demeanor while handling customer concerns or changes. Operational Coordination Collaborate with operations, shop personnel, and management to ensure readiness of equipment and crews before dispatch. Track and document equipment movement, job completion times, and service requirements. Assist with work order generation, service tickets, and job documentation. Recordkeeping & Reporting Maintain accurate logs of dispatched jobs, completed work, and field activity. Update schedules, customer information, and work orders in company software systems. Provide regular reporting to leadership on dispatch efficiency, customer updates, and operational challenges. Operational Coordination Collaborate with leadership, drivers, and field teams to ensure smooth daily operations and ensure equipment and crew readiness. Track and document equipment movement, job completion times, and service requirements. Assist with work order generation, service tickets, and job documentation. Understand sequencing and resource needs for dirt work jobs; dirt-work experience required to dispatch crews effectively. Qualifications Essential Skills Several years of experience in the oil field. Experience as a dispatcher, scheduler, coordinator, or similar operations-support role (1-3 years preferred). Excellent communication skills with the ability to convey clear instructions to both customers and field teams. Strong organizational and multitasking abilities in a fast-moving environment. Basic computer proficiency, including scheduling software, spreadsheets, and digital work-order systems. Customer-service mindset with the ability to remain calm under pressure. Preferred Skills Bilingual (English/Spanish) is a plus. Knowledge of industrial, construction, transportation, or oilfield service operations. Experience working with dispatching tools, GPS tracking systems, or fleet management programs. Familiarity with equipment scheduling, service coordination, or field operations workflows. Benefits Competitive pay plus eligible for the company incentive plan. Retirement plan with company match. Supportive team culture at a company with a track record of success for more than 70 years. BONUS: $1,000 after 90 days of continuous employment. How to Apply Interested candidates should submit a resume online or in person at our Lovington, NM office. Please highlight your dispatch or operations coordination experience and share why you're excited to join a company that has been proudly supporting New Mexico industries for decades. Powered by JazzHR EJRAN2WFbs

Full-time Description Public Safety Call Takers are responsible for the intake and processing of incoming emergency and nonemergency telephone calls, follow up of active calls for service, entry and modification of warrants, temporary restraining orders, criminal trespass warnings and other duties as assigned. Requirements • High School Diploma or G.E.D. • Must be 18 years of age at the time of hire • Valid Driver's License or State ID • Ability to pass established pre-employment skills testing • Must pass all background checks and pre-employment job-fit personality testing. • Must pass required hearing exam and drug screening. • Excellent verbal and interpersonal communication skills. • Ability to remain calm under pressure. • Excellent customer service skills. • Able to work both independently and as part of a team. • Professional telephone demeanor. • Excellent problem-solving skills. • Thorough and detail oriented. • Able to act and react quickly in response to received information. Salary Description $18.09 / hour

Your Role & Responsibilities Inform customers of unit prices, shipping details, anticipated delays, and any additional information needed by the customer after the placement of the original order. Check delivery tickets for changes or mistakes. Submit completed BOLs to the appropriate CSR; create millrun BOLs Perform order double checks. Performs all duties in strict accordance of company safety and environmental policies. Serve as backup in unloading inbound freight when a Driver is unavailable. Check inventory control and notify Facility Manager of orders that would deplete stock. Confer with sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments. Coordinate deliveries to maximize truck capacity and efficiency. Dispatch drivers providing complete instructions. Evaluate Drivers' performance. Monitors Drivers' DOT hours. Perform truck inspections with drivers on a weekly basis. Maintains ELD system, corrects errors and retrieves daily reports. Assist Facility Manager in the day to day matters of the facility. Manage the facility Intelex reporting system. Demonstrate and facilitate open and honest communication with the department and with employees at all levels of the company. Communicate regularly within the department on appropriate matters. Communicate with peer managers across the company. Related duties as assigned. Your Profile Education & Experience Ability to communicate effectively with others. Better than average written and spoken communication skills. Ability to making critically analyze, problem solve and offer solutions. Available to be on-call after hours, weekends and holidays. GED/HS Diploma 2+ years of related experience Our Offer We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential. Individual development, on-the-job training, and development programs designed to help our employees grow in their careers. Paid parental leave Education assistance program Employee assistance program Various healthcare plan options as well as 401(k) Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal, state or local law, including as applicable, applicant's actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression (including transgender status), gender (including pregnancy, childbirth, lactation and related medical condition), genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, physical or mental disability, protected medical condition as defined by applicable federal, state or local law, political affiliation, marital status, membership in an employee organization, parental status, expunged juvenile record, or any other status protected by federal, state, or local law. Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal, state, or local law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at accommodations@brenntag.com (phone, tty, fax, email, etc.). Brenntag North America, Inc. and its subsidiaries use E-Verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to ********************************** or view the poster at ********************************************** Contents/E-Verify_Participation_Poster.pdf. Brenntag TA Team

Receive, evaluate and transmit information via telephone and multi-channel radio that frequently involves emergency and critical situations affecting human welfare and safety; dispatch city emergency forces and/or other resource agencies, in accordance with prescribed procedures, often requiring immediate independent judgment; utilize computer-aided dispatch and other computer systems; maintain access to and security of highly sensitive materials and information; monitor unit response and progress and provide additional support and resources as needed; perform multiple activities simultaneously in a high visibility setting; work with frequent interruption in a framework of rules, procedures and regulations and perform technical tasks relative to assigned area of responsibility. This is a safety sensitive position subject to random drug/alcohol testing. Telecommunication Operator II C2 (Non-Certified) $25.59 - $28.26 Hourly Telecommunication Operator II C2C (Certified) Possess a valid New Mexico Department of Public Safety Telecommunicator Certification $27.59 - $30.26 Hourly s are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job. Minimum Education, Experience And Additional Requirements Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis. High school diploma or GED; and Two (2) years of receiving and processing customer service calls and/or two-way radio communications experience. Law enforcement or fire agency telecommunications experience preferred. ADDITIONAL REQUIREMENTS: Must possess a valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of forty (40) net WPM. The typing test must have occurred within the last 12 months. Local typing tests may be taken Monday - Friday 8am to 3:30pm at the following locations: NM Workforce Connection, 501 Mountain Rd NE, Albuquerque, NM 87102 OR Sandoval Workforce Connection, 301 Rail Runner Ave, Bernalillo, NM 87004. Must pass Drug Test, Hearing Test, Criminal Records check, and Background check. Must pass CritiCall computer-based assessment. Must be able to work holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice. Possession of National Incident Management System (NIMS) Certification preferred. Possession of National Crime Information Center (NCIC) Certification within six (6) months from date of hire. One (1) year probationary period is required for this position. For Telecommunication Operator II C2 (Non-Certified): Possession of a New Mexico Department of Public Safety Telecommunicator Certification within one (1) year from date of hire. For Telecommunication Operator II C2C (Certified): Possession of a New Mexico Department of Public Safety Telecommunicator Certification. Please click here for more information before applying. Preferred Knowledge * Rules and regulations governing the operation of communications radio transmittal and receiving system * Principles and procedures of radio broadcasting and communications * Principles and procedures used in operating 9-1-1 systems * General law enforcement codes, practices and methods * Modern office procedures, methods and computer equipment and operations * Effective decision making/problem solving based on a limited amount of information in crisis or emergency situations * Business English, spelling, grammar and punctuation required to compose and proofread written documents * Federal Communications Commission (FCC) rules and regulations covering the use of radio transmitters and receivers * City geography Preferred Skills & Abilities * Read a city map * Maintain security and confidentiality of information * Operate emergency communication system and radio transmitting equipment * Work under pressure, exercise good judgment and make sound decisions in emergency situations * Effectively communicate with and elicit information from citizens in traumatic or crisis situations * Draw reasonable conclusions from information that may be conveyed by citizens in a disjointed manner * Perform multiple tasks simultaneously * Maintain an accurate typing speed of forty (40) WPM * Operate a computer terminal, teletype and other office equipment * Understand and follow oral and written instruction * Communicate clearly and concisely, both orally and in writing * Establish and maintain cooperative working relationships with those contacted in the course of work * Maintain mental capacity and alertness, which allows for effective interaction and communication with others * Memorize, retain, and accurately recall information and codes * Maintain emotional control and work effectively during emergencies, crisis situations, or extremely stressful conditions * Perform the essential functions of the job with or without reasonable accommodation * Maintain physical condition appropriate to the performance of assigned duties and responsibilities * Maintain effective audio/visual discrimination and perception to the degree necessary for the successful performance of assigned duties

The IT Dispatcher plays a critical role in the smooth operation of the IT service desk by coordinating and managing service requests across the organization. This role focuses on the administrative and logistical aspects of IT support, including managing incoming service requests, accurately documenting and prioritizing tickets, dispatching tasks to appropriate team members, and tracking progress through the IT Service Management (ITSM) platform. Success in this position requires exceptional organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously. The ideal candidate is proactive, communicative, and customer-focused, with strong administrative capabilities and a commitment to ensuring a seamless IT support experience. Working closely with IT staff, department leads, and end users, the IT Dispatcher helps maintain service quality and ensures compliance with Service Level Agreements (SLAs) while supporting the efficient delivery of IT services across the organization. Benefits Robust 401(k) program with safe harbor and profit share (no match required) Excellent health, dental, and vision insurance 8 paid holidays Collaborative and supportive culture Responsibilities Service Coordination & Dispatching Monitor and respond promptly to incoming IT service requests via phone, email, and the ITSM system Log and organize service requests with complete, accurate documentation and appropriate prioritization Assign and dispatch tickets to IT team members based on workload and availability, following up to ensure timely resolution Use administrative tools and calendars to coordinate team schedules and dispatch plans Proactively monitor open requests, identify potential delays, and escalate issues as needed Administrative Support Prepare and distribute performance and workload reports as directed, ensuring accuracy and attention to detail Assist with IT inventory tracking, equipment setup, and employee onboarding tasks (e.g., badging, hardware assignments) Support process documentation and data entry using ITSM tools and administrative software Maintain confidentiality and professionalism when handling sensitive information Manage multiple priorities and deadlines while ensuring accurate recordkeeping and organized workflows Customer Interaction & Communication Serve as the first point of contact for employees experiencing IT issues, providing clear, courteous, and solution-focused support Communicate ticket status, resolution timelines, and any changes in a professional and empathetic manner Gather end-user feedback after resolution and ensure customer satisfaction is consistently high Demonstrate strong verbal and written communication skills when interacting with technical and non-technical users Operations and Process Compliance Ensure ticket handling and service processes comply with internal IT policies and SLAs Track SLA performance and identify trends or gaps using administrative tools and reporting systems Support the creation and maintenance of knowledge base articles and process documentation Reporting and Documentation Generate and distribute accurate reports on ticket volume, resolution time, SLA compliance, and other key metrics Maintain accurate, detailed records of service requests, ticket history, technician assignments, and resolutions Provide administrative support for IT department initiatives, including documentation, process tracking, and data entry Assist in building and updating workflows within the ITSM system Team & Process Support Facilitate effective communication between IT team members, department heads, and end-users Coordinate with the IT team to ensure appropriate coverage during outages, peak periods, planned maintenance, and staff absences Support project and system administration tasks such as MDM support, hardware setup, asset tracking, and employee onboarding (badging, equipment) Demonstrate patience and professionalism under pressure while managing expectations and maintaining positive communication Physical demands include long hours sitting, using a computer, standing, pulling/pushing, walking, lifting, and climbing Job requires intermediate computer proficiency and advanced critical thinking skills Other duties, activities, and responsibilities may vary and change as assigned Education and Experience Required High school diploma or equivalent Intermediate computer skills, including Microsoft Office Suite (Excel, Outlook, Teams, Word) Strong administrative and organizational capabilities Preferred Associate's degree in business, administration, IT, or a related field 1+ year of experience in a dispatcher, administrative coordination, or IT service desk role Familiarity with ITIL practices and ITSM tools (e.g., HaloITSM, NinjaOne, ServiceNow)

A Dispatcher works under the general supervision of the Campus Police Chief or his designated representative. Dispatchers must be reliable, dependable and trustworthy as much confidential information is handled on a daily basis. Duties And Responsibilities Serves as receptionist at Campus Police Headquarters; Monitor a 24 hour fire and camera system; Maintain case numbers issued out and keep fire logs; Serves as telephone operator for the University after normal working hours; Maintains an accurate status of all field units; Monitors various radio frequencies; Maintains a telephone and radio log and reacts to telephone requests; Initiates preparation of the Offense/Incident/Accident reports and other clerical tasks; Receives information and dispatches assignments to various field units concerning reported incidents of a criminal nature and/or requests for services; Keeps the Shift Commander or Field Supervisor informed of all pertinent information; Monitors and receives by radio, telephone, or via in-person walk-ins, information relative to the security and good order of the campus and surrounding areas; Will operate the radio and telephone system to communicate that information to field officers, and other officials and agencies; Compile information as requested by Field Officers and Superiors, and perform such functions as typing, filing and other clerical duties relating to the compilation and maintenance of the Radio Service Log and other related informational files; Perform other job-related duties as assigned; Maintain regular attendance Maintain a working personal telephone number Physical Demands Sitting…………………………………..Frequently Standing………………………………Occasionally Walking……………………………….Occasionally Bending………………………………Occasionally Squatting…………………………….Occasionally Climbing……………………………..Occasionally Kneeling……………………………..Occasionally Lifting up to 20 pounds…………Occasionally Lifting greater than 20 pounds…………………………..Seldom Repetitive hand motion *Prolonged use of computer Preferred Qualifications *Certified Telecommunicator

Application review will be conducted as determined by the Mesilla Valley Regional Dispatch Authority (MVRDA). A telecommunicator or 911 dispatcher receives incoming calls and assists in dispatching appropriate personnel and equipment to calls for service from the public which can be emergent or non-emergent. Environmental Factors: Work is performed in a standard office environment with high noise levels, and low or dim lighting. Physical Factors: Light physical demands, mostly desk work and long periods of time sitting down. Manual Dexterity & Hand Coordination - Requires the ability to type, use a mouse, and operate office equipment (printers, scanners, telephones). Vision Requirements - Must be able to read computer screens, printed materials, and digital documents. Hearing & Speaking Ability - Must be able to communicate clearly in person, over the phone, and via video calls. Work Situation Factors: Position involves competing demands, performing multiple tasks, working to deadlines Regular work beyond normal business hours, including weekends and most holidays. Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and Mesilla Valley Regional Dispatch Authority policies. DRUG AND HEARING TEST IS REQUIRED. MUST PASS CRIMINIAL BACKGROUND CHECK Full-Time; regular; non-exempt. For more information, please contact Jennifer Gorham at 647-6803 or via email at ************. * Operate radio broadcasting and receiving equipment, navigate emergency dispatch platforms, and operate multi-line call handling equipment. * Must be able to speak clearly, work under stress and make decisions. * Operates dispatch radio consoles and other communications equipment to receive incoming calls for assistance, and dispatched personnel and equipment to scene of emergency. * Questions the incoming caller to determine the nature of the problem in addition to type and number of personnel and equipment needed in accordance with prescribed procedures. * Utilizes call handling equipment to receive incoming emergency and non-emergency calls. Determines the nature of the situation and follows standard procedures to gather and record essential information. * Inputs call information into the Computer-Aided Dispatch (CAD) system. While Call-Takers do not dispatch units, they may need to coordinate with en-route resources on the phone while coordinating this information through a public safety telecommunicator. * Utilizes CAD software to input and manage calls for service. Although not responsible for monitoring unit status, familiarity with unit activity may be necessary when coordinating information. * Works mandatory and voluntary overtime as needed, subject to operational requirements. * Uses Emergency Medical Dispatch Software While receiving medical-related calls and provides instructions guiding colors through pre-arrival instructions until emergency personnel arrives. * Handles law enforcement, Fire & EMS-related calls, gathering information and ensuring that the necessary details are relayed to public safety telecommunicators. * Utilizing public safety technology systems or navigating dispatch platforms * Types of calls received by a 911 call taker include, but are not limited to: * Emergency Calls: Vehicle accidents, medical emergencies, fires, crimes and progress, domestic disturbances. * Non-Emergency Calls: Noise Complaints, animal control issues, property damage reports, welfare checks. * All duties and responsibilities are performed following agency protocols, policies, procedures, and the established standards set forth by the Mesilla Valley Regional Dispatch Authority (MVRDA). Equivalent to a high school diploma. Prefer one (1) year of experience in communications operations, such as a 911 call taker, or emergency dispatcher. Experience in the use of computer terminals and/or multi-line telephone systems is desirable. 30 words per minute typing proficiency. A combination of education, experience, and training may be applied in accordance with MVRDA policy. LICENSE AND CERTIFICATIONS: NMLEA Police Radio Dispatch Certification, Public Safety Telecommunicator Certification, NMCIC and NCIC Certification, Priority Dispatch Certification, and American Heart Association CPR Certification. (All required certifications must be obtained within 6 months of the hire date with the exception of the NMLEA Public Safety Telecommunicator Certification which must be obtained within 12 months of hire date). Form DD-214 Honorable Discharge, if applicable, and valid NM Class D Drivers License or equivalent issued by another state, as a requirement for various certifications. Considerable Knowledge of: · Proficient in basic computer skills and record-keeping practices, demonstrating an ability to navigate various software applications relevant to emergency dispatch operations, Capable of engaging in adult-level training with professional reading and writing abilities, Strong interpersonal skills, enabling effective collaboration and fostering a respectful and courteous environment with coworkers, supervisors, and the public who may at times be distressed or irate, Experience operating modern technology, including multi-line telephone systems and emergency response software preferred. Ability to: Ability to speak clearly and articulate instructions under stress, demonstrate sound decision-making skills in high-pressure situations, Capacity to work independently with minimal supervision while being a team player, contribute positively to a supportive work atmosphere, Availability for mandatory overtime as needed, with the flexibility to work additional shifts when Skills in: active listening, clear communication, multitasking, emotional resilience, solid decision-making and good problem-solving skills, great attention to detail, empathy and compassion for others, a good sense of technical abilities and be able to adapt in an unpredictable, high-stress environment.

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Answers all incoming calls and transfers calls to appropriate department. Supplies information to callers and keeps a record of calls placed. May perform clerical duties, receive visitors, and schedule appointments. Responsibilities: Greets, directs and assists incoming phone calls and visitors with courtesy. Requirements: Education/Skills * High school diploma or equivalent * Must demonstrate the ability to work well under pressure and handle complaints in an objective manner * Excellent customer service skills required * Excellent computer skills required Experience * Previous switchboard experience required * Switchboard experience in a hospital setting preferred Licenses, Registrations, or Certifications * None Work Schedule: MULTIPLE SHIFTS AVAILABLE Work Type: Part Time

JOB STATUS: OPEN POSTING NUMBER: 00067143 SCHOOL YEAR: 2025-2026 CALENDAR: District Support / Full Year POSTING NUMBER: 00067143 TRANSPORTATION DISPATCH AND SUPPORT JOB DESCRIPTION: This is a re-advertisement. Previous applicants will still be considered and do not need to reapply. The Dispatcher coordinates the daily operations (driver, routing and vehicle activities) necessary to assure safe, on-time service and customer satisfaction. Maintain the highest level of ethical behavior with our customers, fellow employees and community we serve ESSENTIAL FUNCTIONS: * An individual in this role must be able to perform the following functions with or without reasonable accommodation: Generating and maintaining a master list of all routes and trips * Maintaining current, organized files on each route; ensuring that all files include information needed to describe the route, contract details, program details, school information, maps, vehicle and driver assignments, passenger lists, etc. * Assisting Drivers with routing directions and communicating special service requirements * Assigning activities and special trips to Drivers pursuant to established policies and procedures * Notifying the Student Transportation Department of all changes in route assignments, emergency situations, accidents, break-downs, or any other event disrupting service * Maintaining route compliance * Coordinating vehicle service schedules with Maintenance Supervisor to ensure uninterrupted service on assigned contracts * Maintaining current list of all available Cover Drivers and spare vehicles * Assigning Cover Driver to routes when regular Driver is absent * Coordinating emergency response network when there is a problem on a route. * Submitting required reports and paperwork to Location Supervisor in a timely manner * Encouraging compliance with district policies and procedures; discussing any breach of policy or procedure noted with Location Supervisor * Exercising discretionary judgment as necessary to ensure that routes and trips are performed safely and on-time * Becoming thoroughly familiar with the bus fleet assigned to the location * Ensure appropriate, accurate routing materials are developed and available to the Drivers * Monitor on-time performance. * Document and manage customer or employee complaints. * Prepare and submit requires reports in a timely manner. * Help train or test new driver candidates. * Other duties as assigned. PREFERRED KNOWLEDGE, SKILLS, ABILITIES AND EXPERIENCE: * Knowledge of routing and local area / streets * Proficient in the use of computers, Microsoft Office applications such as Word, Excel, Outlook; and Transportation applications or other routing software. * Excellent interpersonal skills with well-developed written and verbal communication skills * Mapping and routing skills * General math skills with strong attention to detail * Ability to work in a consistently fast-paced environment * Well-developed multi-tasking skills and time / priority management skills * Bilingual preferred. REQUIREMENTS: * High School Diploma or equivalent required. Associates Degree preferred. * Minimum of 6 months experience in a driving position. Bus driving position preferred. * Current Commercial Driver's License with Air Brake, Passenger, and School Bus Endorsement or obtained within 60 days. * SBDI or State Examiner certifications obtained within 1 year CONTACT INFORMATION: Contact: Eev Ficklin at / ******************* APPLY TO: Please apply at *********** and submit a District Support application. A cover letter, resume and any other supporting documents MUST be submitted prior to 4:00 PM on the closing date of the advertisement for your application to be considered complete. The cover letter and resume are considered valid for one year from the submission date. ADDITIONAL INFO: GRADE / LEVEL: DSN 7 SALARY: $42,013.70 DAYS: 256 HOURS: 8 START DATE: 11/03/2025

Dispatcher (Part-Time) - Mountain Operations Base Pay: $20 per hour Employee Type: Hourly non-exempt Job Category: Seasonal Part-Time for winter ski season Leadership Responsibilities: This position will not have any direct reports however it is a critical role for the overall leadership of Mountain Operations Required Certs or Licenses: Valid driver's license Attendance: Reliable, predictable, punctual and in-person attendance is an essential function of this job. Due to the resort nature of our business, applicants should expect to work weekends and holidays. Estimated start date: December 1 st , 2025 Minimum Age: 21 Typical Shift: 2-3 days per week (most likely weekdays), 7am-5pm shifts Environment: This job is performed inside the dispatch room of Summit Patrol. In order to get to and from that location you will have to ride the chairlift or utilize a snowmobile which comes with exposure to outdoor weather conditions. Employee Housing: ************************************************************* Employee Benefits: ************************************************************** Job Summary: This Job Summary is intended to be a broad description of duties. You will be expected to carry out all responsibilities and tasks asked of you. The Mountain Operations Dispatcher is responsible for the dispatching of resources and communications for the entire Mountain Operations Team. This person is “the voice of Angel Fire Resort Mountain Operations”. Essential Duties and Responsibilities include the following. Other duties will be assigned. Monitoring and recording all radio traffic Answering the dispatch phone Authorizing lifts to start loading passengers every morning Keeping records of warnings issued, tickets pulled, etc. for skiers that violate rules Keeping track of all resources at all times - people and vehicles Enforcing preferred routes of travel for all vehicles Dispatching patrol resources for injured skiers (10-50's) and courtesy rides (10-14's) Dispatching patrollers to daily stations (slow signs, sweeps, traffic control, bump, FA1, etc.) Dispatching patrollers to perform snow safety work and documenting Communicating directly with EMS over the phone and radio to coordinate transfer of care Coordinating and communicating operational changes based on weather Dispatching Security to incidents where they are needed Dispatching the appropriate leadership employees to incidents Dispatching incident investigators to incidents that require an investigation Coordinating and communicating Lift Evacuations and Lift Closures (mechanical and weather related) Coordinating and communicating Search and Rescue operations Coordinating shuttle transportation for weather related closures of chairlifts (wind hold and lightning) Dispatching groomers and snowmakers to areas in need of work Coordinating guest relations (vouchers) for lift incidents (evac, mechanical delay, etc.) Working with the leadership team to develop scripting and protocols to follow for the dispatching of anticipated incidents Sending “everybody” emails and Senior Staff texts as necessary Training departments on proper radio communication Obtaining the grooming report and updating trail status info on website Making a Daily Operations Update announcement over the radio every day at 3:30pm Qualifications: Prior experience as a dispatcher is not required. You will have the opportunity to learn the position from the ground up as long as you are able to take the initiative to get yourself up to speed quickly, take ownership of the position, possess excellent attention to detail, self motivate, and develop strong relationships with all of the mountain operations personnel. Other skills and abilities: Must be able to quickly learn the mountain including all trails, access points, roads, intersections, landmarks, etc. to a very high level of detail in order to effectively dispatch resources to specific locations. Ability to thrive in a high stress work environment where multiple forms of communication have to be juggled at the same time Ability to communicate extremely effectively in person, over the phone, over email, and with two-way radios Tone of voice must be positive, calm, and consistent regardless of how busy or stressful the operations become Ability to get along with everyone, positively influence others, lead effective trainings, and earn the respect of all team members Ability to troubleshoot and repair 2-way radios is preferred but not required About Angel Fire Resort: Angel Fire Resort is a top year-round mountain resort destination in New Mexico. The resort is situated at over 8,600′ elevation in the Southern Rocky Mountains, 30 minutes east of Taos and has views of Wheeler Peak, the highest point in New Mexico. Angel Fire strives to offer the best value and choice for family outdoor recreation activities to its members, guests and visitors-including skiing, snowboarding, tubing, sledding, golf, mountain biking, golf, disc golf, zip lines, tennis, fishing, hiking, premium RV sites, dining and more.

Answer incoming emergency and non-emergency calls using a multi-line phone system; screen, evaluate, provide assistance, coordinate and disseminate critical information via specialized computer and communication systems, and/or refer calls to the appropriate person/department; perform multiple activities simultaneously by responding to communications and events while maintaining precision, accuracy and swift response times; work in a team setting while receiving training and coaching from various sources; complete NCIC checks and perform other technical tasks related to the assigned area of responsibility. This is a safety sensitive position subject to random drug/alcohol testing. Telecommunication Operator I C1 (Non-Certified) $24.36 - $25.60 Hourly Telecommunication Operator I C1C (Certified) Possess a valid New Mexico Department of Public Safety Telecommunicator Certification $26.36 - $27.60 Hourly s are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job. Minimum Education, Experience And Additional Requirements Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis. High school diploma or GED; and Combination of two (2) years of data entry, multi-line phone or customer service experience. Processing public service calls in a law enforcement, open space or fire agency is preferred. ADDITIONAL REQUIREMENTS: Must possess a valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of forty (40) net WPM. The typing test must have occurred within the last 12 months. Local typing tests may be taken Monday - Friday 8am to 3:30pm at the following locations: NM Workforce Connection, 501 Mountain Rd NE, Albuquerque, NM 87102 OR Sandoval Workforce Connection, 301 Rail Runner Ave, Bernalillo, NM 87004. Must pass Drug Test, Hearing Test, Criminal Records check, and Background check. Must pass CritiCall computer-based assessment. Must be able to work holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice. Possession of National Incident Management System (NIMS) Certification preferred. Possession of National Crime Information Center (NCIC) Certification within six (6) months from date of hire. One (1) year probationary period is required for this position. For Telecommunication Operator I C1 (Non-Certified): Possession of a New Mexico Department of Public Safety Telecommunicator Certification within one (1) year from date of hire. For Telecommunication Operator I C1C (Certified): Possession of a New Mexico Department of Public Safety Telecommunicator Certification. Please click here for more information before applying. Preferred Knowledge * Rules and regulations governing the operation of communications radio transmittal and receiving system * Emergency communications procedures and rules * Principles and procedures used in operating 9-1-1 systems * Principles and procedures of records keeping * General law enforcement codes, practices and methods * Effective decision making/problem solving based on a limited amount of information in crisis or emergency situations * Basic computer systems and modern office equipment * Methods and techniques used to search computer databases and obtain information * Basic radio broadcasting and communications procedures and rules * Pertinent Federal, State and local laws, codes and safety regulations * City geography Preferred Skills & Abilities * Draw reasonable conclusions from information that may be conveyed by citizens in a disjointed manner * Operate emergency communication systems * Work under pressure, exercise good judgment and make sound decisions in emergency situations * Effectively communicate with and elicit information from citizens in traumatic or crisis situations * Perform multiple tasks simultaneously * Maintain an accurate typing speed of forty (40) WPM * Operate a computer terminal, teletype and other office equipment * Read a City map * Communicate clearly and concisely, both orally and in writing * Perform the essential functions of the job with or without reasonable accommodation * Maintain security and confidentiality of information * Establish and maintain cooperative working relationships with those contacted in the course of work * Maintain records, files and logs * Interpret and explain city policies and procedures * Respond to requests and inquiries from the general public * Maintain mental capacity and alertness, which allows for effective interaction and communication with others * Maintain physical condition appropriate to the performance of assigned duties and responsibilities * Maintain effective audio/visual discrimination and perception to the degree necessary for successful performance of assigned duties * Memorize, retain and accurately recall information and codes * Maintain emotional control and work effectively during crisis situations or extremely stressful conditions

Assist in ensuring the public safety of the Albuquerque International Sunport by monitoring the airport security systems; operate a multi-line, multi function touch screen telephone system; respond to notifications of aircraft incidents/accidents, security incidents, criminal activities and mechanical/janitorial problems and dispatch to appropriate police, operations or maintenance personnel. This is a safety sensitive position subject to random drug/alcohol testing. s are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job. Minimum Education, Experience And Additional Requirements Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis. High school diploma or GED supplemented by thirty (30) credit hours of college level course work in general studies; and Three (3) years of experience in any of the following areas: * radio operations * computer operations * switchboard operations * data entry One (1) year of processing public service calls is preferred. ADDITIONAL REQUIREMENTS: Possession of a valid New Mexico's Driver's License, or the ability to obtain by date of hire. Possession of a valid City Operator's Permit (COP) within 6 months from date of hire. Must pass Drug Test, Hearing Test and Background check. Possession of a NCIC Certification within one (1) year from date of hire. Possession of a New Mexico Department of Public Safety Telecommunicator Certification within one (1) year from date of hire. Must be able to successfully qualify for and maintain a Sunport Access Control Card as determined by the criteria set forth by the policies and guidelines of the Aviation Department and the Transportation Security Administration (TSA). Preferred Knowledge * Basic operations, services and activities of a national air transportation system * Policies and procedures for operating emergency communications equipment * Techniques of answering and handling emergency and non-emergency calls * English usage, spelling, grammar and punctuation * Modern office procedures, methods and equipment including computers * Pertinent Federal, State and local laws, codes and safety regulations Preferred Skills & Abilities * Operate various forms of communications equipment and security equipment * Respond to emergency situations quickly and calmly and in accordance with department policies and procedures * Relay issues and problems to respective divisions and airport tenant companies for handling * Evaluate and prioritize assignments, work on multiple assignments simultaneously under pressure * Maintain an accurate typing speed of twenty-five (25) WPM * Maintain security and confidentiality of information * Maintain records, files and logs * Interpret and explain City policies and procedures * Respond to requests and inquiries from the general public * Understand and follow oral and written instructions * Communicate clearly and concisely * Operate office equipment including computers and supporting word processing and spreadsheet applications * Establish and maintain effective working relationships with those contacted in the course of work * Perform the essential functions of the job with or without reasonable accommodation