Dispatcher jobs in Arlington, VA - 129 jobs

Quick Servant Company, Inc. is a trusted provider of heating, cooling, ventilation, and cooking equipment services. With over 45 years of experience, our goal is to exceed customer expectations by delivering prompt and reliable service. We build long-term partnerships based on integrity and commitment to satisfaction. Our service areas include Maryland, Delaware, Washington, DC., and Virginia. Our office is in Columbia, MD. This position is on-site. Summary We are seeking a Customer Service Dispatcher to join our dynamic team in Columbia, MD. In this role, you will play a crucial part in ensuring efficient routing and scheduling of our service technicians. Your contributions will be vital to maintaining our high standards of customer satisfaction and operational excellence. Responsibilities Coordinate daily dispatching of service technicians to ensure timely response to customer needs. Utilize transportation management systems to optimize routing and scheduling. Communicate effectively with technicians and customers to provide updates and resolve issues. Monitor fleet performance and manage logistics for efficient operations. Maintain accurate records of dispatch activities and service requests. Collaborate with team members to improve dispatch processes and efficiency. Analyze data to identify trends and enhance service delivery. Ensure compliance with safety regulations and company policies. Qualifications Proven experience in customer service, dispatching, or logistics management. Strong communication skills with the ability to interact professionally with clients and team members. Familiarity with GPS technology is a plus. Familiarity with the Restaurant industry is a plus. Excellent organizational skills with attention to detail. If you're ready to take your career to the next level with a company that values your growth, we invite you to apply today! Join us at Quick Servant Co., Inc. where your success is our mission. Job Type: Full-time Benefits: Company paid Medical, Dental, Vision, & Life Insurance 401(k) matching Employee assistance program Employee discount Paid time off Vision insurance Application Question(s): To ensure we're aligned, could you share what salary range you're targeting for this role? Experience: Customer service: 2 years (Required) Dispatching for a service industry: 2 years (Required) Ability to Commute: Columbia, MD 21046 (Required) Work Location: In person

Monitor Federal Protective Services and contract guard radio traffic, receive emergency and non-emergency phone calls, and monitor security alarm systems in Federal Buildings for all US states and territories. Coordinate the appropriate response, to include sending and receiving audible and distinguishing voice communications via radio and telephone systems. PAY TRANSPARENCY/COMPENSATION Hourly Rate $29.26. Health and Welfare $4.93/hr RESPONSIBILITIES Monitor FPS and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as: Communicating audio messages via radio and telephone Coordinating law enforcement and public safety personnel activities Transferring public safety information Answering questions and updating client records Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances. Log all calls in database including required details of each call Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers Operate multi-channel radio and telephone dispatch equipment Access Federal, State, and local databases and maintain compliance regulations and procedures Assist with quality review of events created by fellow dispatchers Monitor alarms received and keep records based on unique accounts Proficiently perform administrative tasks on desktop computer and notify management of any technological issues Monitor in-house closed-circuit television (CCTV) cameras Perform dispatching duties for other locations in the event of a failure Assist in the training of dispatcher trainees Routinely test alarms, communication systems, and other devices QUALIFICATIONS: US Citizenship Required Candidates will be required to undergo a background check High School diploma or GED Ability to work under stress and to respond to emergency communications Minimum of 1 years' experience as a 911 dispatcher or similar function in an emergency call center Excellent phone skills Be able to handle filing and other administrative duties Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication's environment, demands, requirements and related laws, regulations and systems Computer Skills -- Utilizes a personal computer with word processing, spreadsheet and related software with reasonable speed and accuracy Hold Secret security clearance or have the ability to gain/maintain one BENEFITS Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace. Medical, Vision & Dental Insurance Paid Time-Off Program & Company Paid Holidays 401(k) Retirement Plan Insurance: Basic Life & Supplemental Life Health & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Personal Development & Learning Opportunities On-the-job Training, Skills Development & Certifications Corporate Sponsored Events & Community Outreach WORKING CONDITIONS Work is typically based in a busy office environment and subject to frequent interruptions. This is a 24/7 operation, requiring 12 hour shifts, including weekends and holidays. PHYSICAL REQUIREMENTS Requires intermittent walking, sitting, and stretching throughout the workday. Employees will have extended periods of sitting, outside of breaks, throughout their shifts. Employees are encouraged to walk around the room, rotate standing/sitting and to stretch occasionally. Required to walk to/from personal vehicles to the CSOC room. This is sedentary work that requires the use of phone systems, computers and radio communication, will be exposed to long of periods of sitting at assigned workstation and exposure to computer light.

NOTICE NOV 2025: We are aware of ongoing issues with various applications on our BambooHR listings page. Please ensure ALL required fields (marked with *) are completed. If a field is not applicable to you but is required to proceed, please type "N/A" into the field. If issues persist, please send a screenshot of the page with the error message included to ************************* along with the title of the job for which you are attempting to apply. Thank you! All dispatch center new hires qualify for a $6,000 hiring bonus! $3,000 paid upon the first paycheck, with the remaining $3,000 paid upon successful completion of 1-yr probation This position requires full-performance technician work responsible for public safety communications in an emergency communications center. Incumbents are required to use radio, call taking, and Computer Aided Dispatch (CAD) systems along with other computer equipment to evaluate citizen requests for public safety service, dispatch appropriate emergency resources within assigned area and class capabilities, and track events to identified conclusion. MINIMUM QUALIFICATIONS • High school diploma or GED; • Two (2) years of responsible work experience as a Public Safety Emergency Dispatcher. OR • One (1) year experience as a Public Safety Emergency Dispatcher I plus one (1) year experience in an emergency medical services environment responding to highly stressed callers in need of public safety services, and have attained and maintained all related certifications, training, and program experience stipulated by agency. PREFERRED QUALIFICATIONS: • Certified Maryland State National Crime Information Center (NCIC) CN2 training course; • Certified American Heart Association (AHA) Cardiopulmonary Resuscitation/Basic Life Support (CPR/BLS) course for Health Care Providers; • Completed the Practical and Academic Public Safety Dispatcher I/II training program. *COVID-19 vaccination is strongly preferred* RATE: $28.22 per hour ($58,689.40 annually), depending on qualifications APPLICATION DEADLINE: Open Until Filled All applicants must click "Apply for this Job" to submit an application. The City of Bowie is a drug and alcohol testing employer. THE CITY OF BOWIE, MARYLAND IS AN EQUAL OPPORTUNITY EMPLOYER AND VALUES DIVERSITY AT ALL LEVELS OF THE GOVERNMENTAL STRUCTURE.

ColonialWebb is seeking an experienced and friendly Service Coordinator to join our Building Service team in Chantilly. Service Coordinators perform scheduling, dispatching, and purchasing for customers and Service Technicians. If you are a people person and enjoy delivering top-notch customer service, we would like to talk with you. Join our team and take your career to new heights. Who we are: At ColonialWebb, we are deeply committed to our people, our culture, and the continued growth of our business. As a full-service MEP (Mechanical, Electrical, and Plumbing) contractor, we pride ourselves on the quality and expertise of our teams, who work across a diverse range of specialties, including New Construction, Mechanical Service, Industrial Refrigeration, and Manufacturing. For over 50 years, we've been dedicated to delivering comprehensive solutions and unmatched service to our commercial customers, earning a reputation as a trusted contractor in the industry. Perks of joining ColonialWebb: * Competitive salary * Career development and progression * 401(k) plan with company match * PTO and paid holidays * Excellent medical, dental, life, vision and disability benefits * Employee Assistance Program * Employee referral incentives * Pay Range : $28-$35 hourly What you will do: * Develop and maintain short/long-term schedules for 10-15 Service Technicians and meet weekly with the Building Service Supervisor (BSS) and Building Service Manager (BSM) to discuss technician workload and scheduling. * Contact customers to schedule Technician visit, per individual customer requirements and communicate with customers throughout all stages of work completion. * Schedule and dispatch the appropriate Technician for service calls/quoted repairs/inspections and ensure that all work is logically scheduled in a cost-effective way to meet our customer obligations. Ensure technicians have all information required to complete work being performed. * Assist in answering the service phone line and route calls and issue work orders upon request (internal or external) * Create purchase orders and order or pre-order necessary materials for repairs or maintenance Track material shipments and ensure customer is updated on estimated arrival. Enlist the aid of BSS/BSM in the event of material issues. * Respond to knowledge requests or service calls from internal and external customers professionally and in a timely fashion. Solicit assistance from BSS/BSM where applicable. What we are looking for: * Service coordination or project management experience for a service contractor (preferably mechanical, plumbing, or electrical) * General understanding of HVAC equipment and systems (preferred) * Ability to work a flexible schedule including overtime (when necessary). * Possess the courage to make informed decisions without outside input * Ability to perform multiple activities in a timely manner with high accuracy * Ability to stay calm and patient yet also maintain a sense of urgency when handling emergencies and/or experiencing heavy workloads EOE M/W/Disability/Vets To start your application, select "Manual entry" if you do not want to upload a resume. If you have a Word version of your resume, select "Upload Resume", upload it and it will parse your information into the application. For technical assistance with your application, contact our support team at **************. We are an equal opportunity employer. Qualified minorities, women, veterans and individuals with disabilities are encouraged to apply. If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language:

Title Support Services Dispatcher Job Description Purpose & Scope: As Support Services Dispatcher, incumbent will answer telephones, process work orders and assign personnel to complete work order. Greet all incoming vendors and employees and assist employees as needed. The Support Services Dispatcher has frontline responsibility for handling customer service interactions, primarily through telephone and personal contact with both internal and external customers. In this capacity, the function of support services Dispatcher is also incorporated to include daily operational tasks, computerized record-keeping, and general office activities. Must be able to communicate effectively with a wide variety of people. Must be able to maintain composure and handle stress in a busy office atmosphere. Must be able to represent the hospital and the Department of Facilities Engineering to all employees and visitors in a professional and friendly manner at all times. Education: High school diploma or equivalent is preferred. Experience: One year of office/clerical experience is preferred. Typing experience is required. One year of experience using Microsoft Office Suite is preferred. Certification/Licensure: None.

Transdev in New Carrollton, MD is hiring a Dispatch Supervisor. Our Dispatch Supervisor ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer: Competitive pay with union-negotiated wages, union membership through OPEIU (Office and Professional Employees International Union Local No. 2). CBA Position: + $25.50 - $28.72 (Union Collective Bargaining Agreement Pay Scale) + Starting pay $25.50 with progression to 28.72 over 7 years. Benefits include: + Vacation: 5 days per year with progression to 15 days per year + Comprehensive benefits package including paid Sick Leave: 40 hours yearly full-time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays. Key Responsibilities: + Assist the Dispatch Manager in administrative tasks, ensuring that attendance and performance goals are met, and scheduling requirements are efficiently managed + Monitor the performance of dispatchers, working closely with the Dispatchers to identify and address any performance issues, ensuring compliance with policies and procedures + Respond to customer questions and concerns about no shows, cancellations, and missed trips. + Manage vehicle operator emergency situations & escalated calls. + Provide backup support to dispatching duties as needed without compromising primary administrative responsibilities + Assist in managing dispatcher schedules, ensuring adequate staffing levels and schedule adherence while maintaining commitment to high-quality service + Manage department reports and other communication tools. + Support the Dispatch Manager in training new employees. + Other duties as required. Qualifications: + High school diploma or GED equivalent + Minimum of 2-3 years of experience in dispatch, with a preference for experience in an administrative or supervisory role + Strong administrative, organizational, conflict resolution and communication skills + Must be able to work shifts or flexible work schedules as needed. + Knowledge of the RIDE service area, traffic patterns, and paratransit operations is a plus + Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason Physical Requirements: The essential functions of this position require the ability to: + Work is accomplished indoors in air conditioned or well-ventilated facilities + Sit, type, and look at a computer for extended periods (up to 6-9 hours per day) + Work is accomplished in an office or in a cubicle space equipped with a telephone and computer + Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level + Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact ************************************ Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: + Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). + Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: Please Click Here for CA Employee Privacy Policy Job Category: Operations Support Job Type: Full Time Req ID: 4803 Pay Group: QQP Cost Center: 454 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.

Full-time, Part-time Description This is an on-site position with no opportunity for remote work. Multiple shifts to select from for Part-Time or Full-Time roles, listed below. Are you ready to be the lifeline when seconds count? We're on the hunt for quick-thinkers, multitaskers, extraordinaires, and calm-under-pressure champions to join our crew as full-time or part-time Emergency Services Dispatcher. If you're looking for a job where every call is an opportunity to make a difference and save lives, buckle up because this role is the real deal! What Will You Do? In this role, you will provide support for the 24/7 Medical Emergency Dispatch and Communications Center at Walter Reed National Military Medical Center (WRNMMC) in Bethesda, MD. Responsibilities: Provides emergency communication reception and dispatching services. Determines the nature of the emergency in accordance with established guidelines. Determines the response and services to be rendered based upon the emergency call received and dispatches the correct emergency team based upon the information received. Maintains constant liaison with the scene of the emergency to include; fire officials, police, Command Duty Officer, and any other unit control centers involved with the emergency until official termination of the incident. During periods of multiple emergencies, uses independent judgment to determine which calls need immediate attention. Additionally, prioritizes multiple emergency and non-emergency calls to determine appropriate response levels based on the needs of the caller. Monitors various emergency radios including police, fire, and mutual aid frequencies. Provides information to senior officials as requested. Conducts follow-up inquiries to track action being taken within the hospital. Coordinates with military and civilian agencies in response to aid requests in accordance with locally established protocols. Conducts daily pager tests at required intervals, ensuring proper response times. In the event a pager is not functional, will coordinate with the duty provider and Information Technology Department to repair or replace telecommunication equipment. Maintains an activity log of all significant daily events, emergencies, processes, or notifications received through the communication center. Maintains an electronic daily activity log of all activities according to locally established protocols. Takes necessary measures to ensure information contained in each data entry is accurate and provides a clear picture of emergency and daily activities of the dispatch center. Maintains maps, checklists, online data logs, and charts. Maintains checklists and is fully proficient in the use of these checklists during emergency operations. Provides input to the supervisor regarding maintenance and updating of checklists. Maintains on and off base maps and other visual aids frequently utilized as quick information references for responding emergency personnel. Operates and maintains telephones, radios, automated data processing equipment, printers, and other devices installed in the dispatch center. Monitors radio and telephone communications with police, fire, and hospital units during emergencies. Refers non-emergency callers to appropriate agencies as needed. Receives, relays, and transfers phone calls and documents messages. Operates Hospital Code Alarm system. Receives and processes all significant information received in accordance with established protocols. Operates WRNMMC paging system to make announcements Prepares and maintains reports and records relating to emergency responses. Prepares an incident report for the locally utilized database management system, using correct codes and categories in the preparation of the report in accordance with locally established guidelines. Provides statistical data to supervisors. Compiles, collates, and verifies emergency and non-emergency response data generated by or processed through the communications center and enters appropriate information into the local reporting systems. Work Shifts: 1st Shift - 6AM-2PM, 2nd Shift - 2PM-10PM, 3rd Shift - 10PM-6AM Requirements One (1) year of responsible work experience as an emergency or non-emergency dispatcher/call center operator, public safety officer, security, military or healthcare services, or relevant work experience using two-radio communication Ability to work well under pressure High School Diploma Proficiency in standard computer operations, including proficient typing skills Knowledge of the logs, reports, and filing procedures to perform necessary operator logging and documentation Knowledge and skill to coordinate the work of the E-911 center with installation-wide emergency services and other offices having a relationship Knowledge of basic emergency medical techniques and procedures sufficient to relay appropriate information to callers and emergency response teams Ability to analyze information given over the telephone in emergency situations quickly Ability to communicate and interact orally with a variety of individuals in emergency situations Working conditions - 24x7, 365 Critical Operations Physical requirements Normal office environment mobility: sitting, walking, bending, stooping, standing, lifting a maximum of 25 pounds (greater than 25 pounds requires a two-person lift), turning, pushing. Normal office dexterity, including reaching, handling, grasping, typing/keyboard, and phone use. Benefits: Medical Dental Vision 401K w/ Match! PTO Making a difference and helping those in need And more!? Ready to join the LaunchTech Crew? LaunchTech is an Equal Opportunity Employer. Discrimination and harassment of any kind of employees and applicants is prohibited. All qualified applicants will receive consideration for employment without regard to race, protected veteran status, color, sex, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Visit ******************** to learn more about how we deliver Excellence, Period.

Company DescriptionJobs for Humanity is collaborating with Upwardly Global and with Izaak Walton League Of America (National Office) to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Izaak Walton League Of America (National Office) Job Description ORGANIZATIONAL PROFILE The mission of the Izaak Walton League of America (IWLA), founded in 1922, is to conserve, restore and promote the sustainable use and enjoyment of our natural resources, including soil, air, woods, waters and wildlife. Our members and staff combine hands-on conservation action, policy work with legislatures and resource agencies, and public education to pursue our conservation goals at the local, state and national levels. As a strong responsible voice representing outdoor recreationists, we occupy a special niche in the conservation community. SUMMARY OF POSITION Working under the direction of the Clean Water Program Director, the Salt Watch Coordinator will coordinate the League's Salt Watch monitoring program. Coordinating this program includes volunteer and partner recruitment and retention, test kit creation and distribution, and developing advocacy materials to engage volunteers in collaboration with local partners to facilitate smarter salting in local communities. DUTIES AND RESPONSIBILITIES Salt Watch Volunteer Coordination and Partnership Building Recruit, equip and support Izaak Walton League members, partner organizations and community volunteers to serve as Salt Watch partners and volunteers in existing and new Salt Watch locations. Coordinate and conduct in-person and online events in key locations across the U.S. to promote the Salt Watch program and facilitate new partnership and participation. Develop advocacy resources for Salt Watch volunteers and partners to utilize when a road salt pollution problem is detected, including sample letters to government representatives and media kits. Coordinate the timely purchasing, collating and distribution of Salt Watch kits nationally. Communicate regularly and frequently with Salt Watch volunteers, watershed organizations and others to support local Salt Watch efforts and foster an interconnected network of Salt Watch volunteers and partners. Establish formal partnerships with participating organizations for future collaboration and joint fundraising. Data Management Ensure Salt Watch data is compiled from Water Reporter and other sources on a weekly basis. Input data into database (the Clean Water Hub) and ArcGIS to analyze trends, monitoring sites and frequency of monitoring. Support volunteers with data management, including how to input and manage data in Water Reporter. Support volunteer use of the Clean Water Hub to communicate with the public, policymakers and the media about water quality information collected by volunteers. Communications Develop content for IWLA website, social media, and publications, including Outdoor America magazine. Serve as liaison between League members and chapters; other volunteers; state agencies responsible for water quality, public health, and natural resource management; and the national office of the IWLA. Collaborate with the IWLA communications department to proactively engage print, broadcast and other media using Salt Watch data on a local, state and/or regional scale. Other duties as assigned. QUALIFICATIONS Bachelor's degree in environmental education, natural resources management, natural sciences, or related field. At least 2 years' experience directly coordinating volunteers engaged in water quality monitoring or other citizen science activities. Experience meeting with, mobilizing and organizing diverse partners, including local, state, and federal governments, watershed groups and community groups. Interest and demonstrated experience in environmental education, volunteer management, community outreach and water quality assessment. Experience with public speaking and providing engaging training workshops online and in person. Demonstrated ability to work independently and to organize and manage multiple tasks and set priorities. Experience with Microsoft Excel, ArcGIS, or other database/mapping platforms to organize, visualize, manipulate and understand complex data sets. Ability to work constructively and cooperatively with a diverse array of staff, members, volunteers, and colleague organizations. Experience with social media (including, but not limited to, Facebook, Instagram, Twitter). Possess a valid driver's license and own a car for travel. Ability and willingness to travel including for multiple days consecutively and overnight. PHYSICAL DEMANDS Work involves both physical exertion and sedentary activities and includes work that involves exposure to the outdoors, including various biological and chemical elements, especially those that are water-based, and periods of standing and walking on rough terrain. Must be able to sit or stand for up to eight hours at a time while performing work duties. Must be able to travel. Must be able to bend, stoop, push, and pull, and to lift up to 50 pounds, in the performance of both office-related and field duties. Must be able to operate office equipment. Must have vision and hearing corrected to be able to perform essential job functions. Must be able to maintain punctuality and attendance as scheduled. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress. COMPENSATION This is a full-time position. Salary is between $40,000 and $42,500, commensurate with experience, with an excellent health care, leave, retirement, and other benefits package. Compensation will be dependent on the qualifications and experience of the successful candidate. HOW TO APPLY Interested applicants should submit a cover letter and resume to [email protected]. No phone calls please. The Izaak Walton League of America is an equal opportunity employer.

Are you ready to move and expand your leadership experience? Then we have a great opportunity for you at Sibley Memorial Hospital located in Washington, DC! The Public Safety Corporal assists in ensuring the safety and security of patients, staff, and visitors. This role involves responding to incidents and supporting the implementation of safety protocols and emergency procedures. The Public Safety Corporal plays a key role in maintaining a secure environment and acts as a liaison between security staff and the Sergeant. Education: High school diploma or equivalent. Additional training or education in criminal justice, public safety, or a related field is preferred. Required Licensure, Certification, On-going Training: * Valid driver's license with no more than 5 current points, and the ability to obtain and maintain any required endorsements or certifications. * Successful completion of post-hire entry training course, included but not limited to: CPR, Stop the Bleed, Narcan, and de-escalation. Must maintain certification requirements. * Possession of DC Security Officer License or must file for license within the first 2 weeks of employment. Must obtain Officers license within the first 45 days of employment. * Certification in healthcare security (e.g., Certified Healthcare Protection Administrator (CHPA), Certified Healthcare Security Officer (CHSO)) or other relevant security certifications is highly desirable. Essential Functions: * Assist in the supervision of public safety officers, including scheduling, training, and daily operations. * Provide guidance and support to security personnel, ensuring adherence to policies and procedures. * Act as the shift leader in the absence of higher-ranking officers. * Conduct regular patrols of the healthcare facility to monitor and ensure the security of all areas. * Respond promptly to security incidents, emergencies, and alarms, providing assistance as needed. * Oversee access control measures, including checking identification and managing visitor access. * Investigate security incidents and prepare detailed reports documenting findings and actions taken. * Assist in the coordination of emergency response efforts, including evacuation and lockdown procedures. * Communicate effectively with healthcare staff, patients, and visitors during incidents to provide guidance and ensure safety. * Participate in the training of public safety officers, ensuring they are well-prepared for their duties. * Conduct safety drills and exercises to enhance the preparedness of security staff and healthcare personnel. * Stay informed about the latest security protocols and best practices in healthcare settings. * Ensure compliance with federal, state, and local safety and security regulations. * Assist in preparing for and participating in regulatory inspections and audits. * Maintain accurate records of security activities and incidents for regulatory and internal review. * Operate and monitor security systems, including surveillance cameras, access control systems, and alarm systems. * Report any malfunctions or issues with security equipment to the appropriate personnel for resolution. * Assist in the implementation of new security technologies and upgrades. * Provide a visible and approachable security presence, offering assistance and information to patients, visitors, and staff. * Address concerns and complaints related to security in a professional and courteous manner. * Promote a positive image of the public safety department through effective communication and service. Shift: Full-Time (40 hours per week) Day Shift Weekend work required Non-Exempt We have a robust benefits package which includes medical, dental, vision, 401K. For additional information please go to: ****************************** Salary Range: Minimum /hour - Maximum /hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins! Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Our Security and Emergency Services department is currently seeking an experienced Emergency Dispatcher to manage multiple Security & EMS systems from a central location. You will dispatch both emergency and routine calls for service, while also building a rapport with residents and visitors by providing personalized customer service and hospitality. Make a difference in people's lives and become part of a team that makes safety a top priority. What we offer Compensation: ranges from $20/hour - $24/hour, plus applicable shift differential. A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law 401k for all team members 18 and over with a company 3% match Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices! Growth Opportunities - grow with the company as we open new communities and expand on our existing ones! How you will make an impact Track all pertinent information during your shift, and initiate the first level of the incident report for Security and Emergency Services Officer completion Monitor the Emergency Call System for independent living Track the status of residents involved in emergency situations Monitor Fire Alarm System Dispatch ambulance, private ambulances, or 911 as needed What you will need Prior experience in 911 call-taking/dispatching or Emergency Medical Services preferred Ability to maintain composure and situational awareness while dealing calmly with emergencies, ambiguity, and new challenges Effective communication skills with residents, visitors, and staff at all levels Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description. Ashby Ponds is a beautiful 132-acre continuing care retirement community in Loudoun County, Virginia. We're part of a growing national network of communities managed by Erickson Senior Living, one of the country's largest and most respected providers of senior living and health care. Ashby Ponds helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow. Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

Job Title: Service Dispatcher Location: Ourisman Chrysler Jeep Dodge Ram, Alexandria, VA Position Type: Full-Time Reports To: Service Manager Job Summary: The Service Dispatcher plays a crucial role in ensuring the smooth operation of the dealership's service department. This position is responsible for managing service appointments, coordinating with technicians, and providing exceptional customer service. Our ideal candidate will have strong organizational skills, excellent communication abilities, and a passion for the automotive industry. Key Responsibilities: Technician Coordination: Assign service tasks to technicians based on their skills and availability, and monitor progress to ensure timely completion of repairs and maintenance. Quality Assurance: Ensure that all service procedures are followed correctly and that work is completed to the highest standards of quality. Inventory and Parts Coordination: Monitor parts inventory and coordinate with the parts department to ensure that required parts are available and ordered as needed. Communication: Act as a liaison between customers and technicians, providing updates on service status and addressing any issues that arise during the service process. Record Keeping: Maintain accurate records of service activities, including appointments, work performed, and customer interactions. Customer Follow-Up: Conduct follow-up calls to ensure customer satisfaction and address any post-service concerns or issues. Customer Interaction: Greet and assist customers as they arrive, gather necessary information, and address any concerns or questions they may have. Appointment Scheduling: Efficiently schedule service appointments for customers, balancing technician workloads and minimizing wait times. Administrative Support: Perform various administrative tasks such as data entry, filing, and maintaining departmental reports. Work Order Management: Create and manage work orders, ensuring that all necessary information is accurately recorded and communicated to the service team. Qualifications: Experience: Previous experience in a service dispatcher/advisor role or in a similar position within the automotive industry is required. Skills: Strong organizational and multitasking skills; excellent communication and interpersonal abilities; proficiency in using dealership management software and Microsoft Office Suite. Customer Service: Demonstrated ability to provide exceptional customer service and handle difficult situations with professionalism and empathy. Technical Knowledge: Basic understanding of automotive repair and maintenance is a plus. Education: High school diploma or equivalent; additional certification or training in automotive service management is a plus. Physical Requirements: Ability to sit or stand for extended periods. Occasionally lift or move items up to 25 pounds. Benefits: Competitive salary, base plus commission Health, dental, and vision insurance 401(k) plan with company match Paid time off and holidays Employee discounts on services and parts Plus more!

Performs public safety/public service dispatching work for the Charles County Department of Emergency Services. Receives emergency 911 calls and dispatches Fire, Emergency Medical Service (EMS), Law Enforcement, Emergency Management and Homeland Security resources as appropriate; communicates with Fire/EMS resources by radio, receiving non-emergency calls for service and coordinates with the appropriate public safety/CCG department /division to facilitate a response; emergency/non-emergency calls for law enforcement service are received, processed, entered into CAD and relayed to the appropriate dispatchers. Essential Job Functions * Receives requests for assistance by utilizing computerized 9-1-1 telephone system, evaluates type of assistance needed, and dispatches appropriate public safety resources using the computer-aided dispatch system, various computerized radio systems (800 MHZ trunked, 800 MHZ conventional, VHF paging, VHF interoperability, Fire Mutual Aid Radio System, RINS, Marine and Microwave), GIS mapping system and related databases and computerized equipment. * Receives 9-1-1 and other emergency requests for service. Simultaneously determines the nature and location of the emergency; determines priority and enters information into the Computer-Aided Dispatch (CAD) system. Answers non-emergency calls for service, determines type of assistance required, and provides appropriate assistance as needed. Processes emergency and non-emergency requests for State, County and regional Law enforcement, Fire and EMS, and several public service organizations; relay incident specific information to appropriate agency. * Receives emergency and non-emergency calls for service from non-English speaking customers. Use computerized 9-I-I telephone system to establish a link with appropriate interpreter to determine nature and location of the emergency; priority, type of assistance required, provide appropriate assistance as needed and dispatch correct agencies. * Receives emergency and non-emergency calls for service from hearing impaired customers. Use computerized * Uses 9-I-I telephone system to communicate with the caller to determine nature and location of the emergency; priority, type of assistance required, provide appropriate assistance as needed and dispatch correct agencies. * Provides Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch; triage in-coming requests for emergency service calls to determine the level of response; provide pre-arrival instructions to the caller. Must use established Emergency Dispatch protocols to immediately provide help to the victim or other party; operate within an established quality assurance standard of service. * Uses CAD / Station Alerting System / VHF paging system to alert / dispatch local and regional Fire/EMS/Law Enforcement resources, maintain contact with all units on assignment, and maintain status and location. Be prepared to identify and dispatch additional resources if the incident escalates. Use Public Alerting systems to notify residents of impending threats or actual emergencies. * Monitors and operates several complex public safety radio systems. Operate a variety of mission critical communications equipment /devices that use application software specifically designed for dispatching public safety resources in a multi-agency, multi-jurisdictional environment, including computer radio interface console, computer telephone interface console, computer aided dispatch system, GIS mapping system. * Uses the various radio systems to establish interoperability links among responders. Coordinate communications between multiple units, agencies and jurisdictions, including law enforcement/medvac aircraft, that are responding to emergency incidents. Simultaneously monitors and transmits on multiple radio channels/talkgroups and multiple transmitters; maintains contact with and monitors status of field units. * Monitors diversion status of all hospitals and specialized units within each hospital within the region; notifies and updates EMRC and field units of changes in hospital diversion status. * Complies with procedures and regulations set by CCG, DES, Fire and EMS associations and Sheriffs police. Assist Supervisor, Assistant Supervisor, and Dispatcher II with delivery of training for probationary Dispatchers. * Works with other divisions of the Department of Emergency Services, Fire, EMS, Law Enforcement, CCG, Public Service Support Agencies and neighboring jurisdictions to facilitate the response of the closest appropriate public safety resources in order to protect life, limb, and property. * Performs other related job duties as assigned. Qualifications, Knowledge, Skills, and Abilities Education and Experience: High school diploma or an acceptable equivalency diploma (GED). Minimum of two (2) years of dispatch experience working in a primary or secondary Public Safety Answering Point (PSAP) that both receives 9-1-1 calls and dispatches police, fire or EMS resources (fire and EMS is preferred). Licenses or Certifications: Must have a current National certification in any 9-1-1 call taking protocol system as an Emergency Medical Dispatcher, Emergency Fire Dispatcher, and Emergency Police Dispatcher; Incident Management Systems Incident Command System (ICS) 100, 200, 700, 800; CPR. Must have and/or obtain during 1st year of employment; National and Maryland certification in the 9-1-1 calltaking protocol system used by Charles County as an Emergency Medical Dispatcher, Emergency Fire Dispatcher, and Emergency Police Dispatcher; National certification as an Emergency Telecommunicator; HAZMAT Awareness; Confined Space Awareness; Weapons of Mass Destruction Awareness; and CCG Defensive Driving Course. Note: Some licenses and/or certifications require periodic renewal. The employee must maintain them throughout employment in this position. Must have and maintain a valid driver's license. Special Requirements/Qualifications: PLEASE NOTE: THIS IS A SAFETY SENSITIVE POSITION, AND EMPLOYEES IN THIS POSITION ARE SUBJECT TO RANDOM DRUG AND ALCOHOL SCREENING. Must pass a job-related background examination, including a drug screening. Assigned to work one 12-hour day or one 12-hour night shift in a 24-hour period. Must be willing to work rotating shifts, including nights, holidays and weekends. Must work on an on-call basis and irregular duty assignments. Must wear a uniform and safety equipment, when needed. Must attend educational sessions, as required. Must be able to travel out of town for one day or more, when needed. Must be able to type a minimum of 30 wpm. Knowledge, Skills and Abilities: * Knowledge of Charles County geography including towns, jurisdictional boundaries, response boundaries, highways, roadways, waterways and landmarks. * Ability to learn emergency dispatching methods and operation of various communications devices and computer equipment. * Ability to learn Fire and Emergency Medical Services equipment, resource capabilities and SOG's. * Ability to develop strategies for various types of Fire, Emergency Medical Services and Law Enforcement emergencies. * Ability to hear multiple conversations simultaneously, distinguishing between voices and sources to obtain relevant information quickly and accurately. * Ability to speak clearly, distinctly, concisely, and correctly over the radio and telephone. * Ability to type on computer keyboards a minimum of 30 wpm while reading from protocol and/or talking on the radio, and operate mouse and foot controls while conversing on the radio and/or telephone * Ability to prioritize tasks and perform multiple tasks simultaneously in a fast paced, high stress emergency work environment. * Ability to make immediate decisions and react in a quick, calm, controlled and effective manner in emergency situations. * Ability to read, understand and interpret complex maps. * Ability to interpret and apply rules, regulations, policies and procedures utilized in public safety dispatching. * Ability to learn to assess conditions of patients with medical emergencies and provide emergency medical pre-arrival instructions to callers following specific emergency medical dispatch protocols. * Ability to demonstrate familiarity with and use the language / codes / jargon of various public safety agencies; have vision correctable to 20/30 and have normal color vision and hearing. Ability to carry out own daily assignments, follow through on matters, and use independent judgment and training to take appropriate actions to deal with standard recurring situations and extreme unpredictable circumstances Additional Information PHYSICAL DEMANDS The work is sedentary with frequent periods of light physical activity. Typical positions require workers to sit or stand for long periods; lift and carry up to 20 pounds; climb stairs, bend, reach, hold, grasp and turn objects; use fingers to operate computer or typewriter keyboards, and requires the ability to speak normally and to use normal or aided vision and hearing. Incumbents must demonstrate a state of physical and mental health consistent with the ability to perform assigned duties. WORK ENVIRONMENT Ninety percent of duties are performed in the Public Safety Communications Center and Emergency Operations Center requiring sitting for long periods of time. May be required to respond to emergencies in the Mobile Command Post as part of an incident dispatch team or in a first responder role in support of an Emergency Services/Emergency Management mission/deployment. At times, may work outside in inclement weather and under undesirable and hazardous conditions. Works in conditions of varying noise levels and high activity. Department/Division: Department of Emergency Services/Communications Pay Grade: 110 FLSA Status: Non-Exempt Telework Eligible: No Reports To: Public Safety Communications Supervisor Supervises: None

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Service Dispatcher 1 year experience Service Dispatcher requires: MS Office Windows based computer applications high volume of customer calls. Service Dispatcher duties: handle a high volume of customer calls Close and open calls utilizing on-line dispatching system. Additional Information $16//hr CTH

Job DescriptionJob Title: Service Dispatcher Reports to: Service Manager FLSA Status: Exempt Under the supervision of the General Manager, the Service Dispatcher will serve as both the internal support and the scheduler for the Service Technicians. The Operations Dispatcher will manage resources including equipment and people for the successful service contracts with our customers. Hobbs & Associates- A member of the AIR Control Concepts family. Hobbs & Associates specializes in providing heating, ventilation, and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architectural design firms, and business owners. Our collaborative approach helps bring lasting community infrastructure to life, including schools, universities, hospitals, military and municipal buildings, entertainment venues, hotels, and multi-family residences. Check out our website: Hobbs & Associates Essential Duties and Responsibilities: This role is responsible for the following: · Provide customer coordination and scheduling for service request received through our Service phone line and email. · Support the customer service process by working extensively with all departments as necessary. · Provide superior customer service to both external and internal customers by exceeding their expectations by communicating clearly and effectively. · Coordinate equipment startup and service with our Service Technicians and Customers. · Provide timely project documentation to HVAC Technicians in response to customer equipment startup requests. · Completed required data entry for the purposes of billing to the customers and documenting warranty claims. · Manage material procurement with manufacturers, ordering, release, and warranty management. · Follow up consistently to complete assigned duties. · Coordinate the transportation movements of the Technician teams. · Forecast workload for 2-3 days out. · Invoice fully executed work orders to the customer. · Keep Operations forecast up to date and report it to Operations VP. Experience and Requirements: The best candidate for this position will meet the following requirements: · 2+ years experience dispatching teams and/or similar scheduling. · Must demonstrate excellent communication skills and a positive and friendly customer service manner. · Must demonstrate an ability to multi-task and prioritize day-to-day responsibilities. · Must be a detail-oriented, organized, results-driven individual with the ability to work well in a fast-paced environment. · Required to use computer software and must be adept at learning new systems and tools. Geographical knowledge of service area or map reading skills is an additional requirement. · HVAC parts/equipment experience preferred. · Experience with FACTS Accounting Software preferred. Benefits: 401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance EAP Pet Insurance STD/LTD Critical Illness/Accident PTO Employee Development Air Control Concepts & Operating Company are Equal Opportunity Employers. Powered by JazzHR REhAKZS5cb

Job DescriptionJob Title: Service Dispatcher Operating Company: Hobbs & Associates FLSA Status: Non-Exempt About: Under the supervision of the General Manager, the Service Dispatcher will serve as both the internal support and the scheduler for the Service Technicians. The Operations Dispatcher will manage resources including equipment and people for the successful service contracts with our customers. Hobbs & Associates- A member of the AIR Control Concepts family. Hobbs & Associates specializes in providing heating, ventilation, and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architectural design firms, and business owners. Our collaborative approach helps bring lasting community infrastructure to life, including schools, universities, hospitals, military and municipal buildings, entertainment venues, hotels, and multi-family residences. Check out our website: Hobbs & Associates Essential Duties and Responsibilities: This role is responsible for the following: Provide customer coordination and scheduling for service request received through our Service phone line and email. Support the customer service process by working extensively with all departments as necessary. Provide superior customer service to both external and internal customers by exceeding their expectations by communicating clearly and effectively. Coordinate equipment startup and service with our Service Technicians and Customers. Provide timely project documentation to HVAC Technicians in response to customer equipment startup requests. Completed required data entry for the purposes of billing to the customers and documenting warranty claims. Manage material procurement with manufacturers, ordering, release, and warranty management. Follow up consistently to complete assigned duties. Coordinate the transportation movements of the Technician teams. Forecast workload for 2-3 days out. Invoice fully executed work orders to the customer. Keep Operations forecast up to date and report it to Operations VP. Experience and Requirements: The best candidate for this position will meet the following requirements: 2+ years experience dispatching teams and/or similar scheduling. Must demonstrate excellent communication skills and a positive and friendly customer service manner. Must demonstrate an ability to multi-task and prioritize day-to-day responsibilities. Must be a detail-oriented, organized, results-driven individual with the ability to work well in a fast-paced environment. Required to use computer software and must be adept at learning new systems and tools. Geographical knowledge of service area or map reading skills is an additional requirement. HVAC parts/equipment experience preferred. Experience with FACTS Accounting Software preferred. Benefits: We offer a competitive and comprehensive benefits package, including: Health & Wellness - Medical, dental, vision, and life insurance coverage to support your well-being. Financial Security - 401(k) retirement plan with company match and short/long-term disability coverage. Work-Life Balance - Paid time off (PTO), paid holidays, and an employee assistance program (EAP). Professional Development - Ongoing training opportunities and support for continuing education. AIR Control Concepts and Hobbs & Associates are an Equal Opportunity Employer. Powered by JazzHR EzVOI2vXba

Job DescriptionEstablished HVAC construction company specializing in new residential construction is seeking a Service Dispatcher. Primary duties include: Answering phone calls Scheduling service technicians for homeowner service calls Scheduling technicians with builders for new start ups Entering calls into Service Dispatch system Filing service tickets Qualified candidate will possess strong analytical and organizational skills, be detail-oriented, have the ability to multi-task, communicate effectively with customers and management, and demonstrate good judgement. Applicant must be able to accurately enter data and information. We offer competitive pay starting at $18/hour, medical, dental and life insurance, 401(k) plan, vacation and paid holidays. Interested applicants e mail resume to **********************

The Service Dispatch Coordinator serves as the voice for Quick Servant when handling emergency and non-emergency service calls. Each coordinator is the communication link between the partner requesting service and the Service Technicians. Company Overview Quick Servant Co., Inc. is a leading commercial service provider specializing in heating, cooling, and ventilation services, as well as commercial refrigeration and building maintenance. With over 45 years of experience in the Baltimore Washington area, we are dedicated to providing exceptional service while fostering growth and development for our team. Summary We are seeking a Customer Service Dispatcher to join our dynamic team in Columbia. In this role, you will play a crucial part in ensuring efficient routing and scheduling of our service technicians. Your contributions will be vital to maintaining our high standards of customer satisfaction and operational excellence. Responsibilities Coordinate daily dispatching of service technicians to ensure timely response to customer needs. Utilize transportation management systems to optimize routing and scheduling. Communicate effectively with technicians and customers to provide updates and resolve issues. Monitor fleet performance and manage logistics for efficient operations. Maintain accurate records of dispatch activities and service requests. Collaborate with team members to improve dispatch processes and efficiency. Analyze data to identify trends and enhance service delivery. Ensure compliance with safety regulations and company policies. Qualifications Proven experience in customer service, dispatching, or logistics management. Strong communication skills with the ability to interact professionally with clients and team members. Knowledge of fleet management practices. Ability to analyze data for operational improvements. Familiarity with GPS technology is a plus. Familiarity with the Restaurant industry is a plus. Excellent organizational skills with attention to detail. If you're ready to take your career to the next level with a company that values your growth, we invite you to apply today! Join us at Quick Servant Co., Inc. where your success is our mission.

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Service Dispatcher 1 year experience Service Dispatcher requires: MS Office Windows based computer applications high volume of customer calls. Service Dispatcher duties: handle a high volume of customer calls Close and open calls utilizing on-line dispatching system. Additional Information $16//hr CTH

Job Title: Service Dispatcher Reports to: Service Manager FLSA Status: Exempt Under the supervision of the General Manager, the Service Dispatcher will serve as both the internal support and the scheduler for the Service Technicians. The Operations Dispatcher will manage resources including equipment and people for the successful service contracts with our customers. Hobbs & Associates- A member of the AIR Control Concepts family. Hobbs & Associates specializes in providing heating, ventilation, and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architectural design firms, and business owners. Our collaborative approach helps bring lasting community infrastructure to life, including schools, universities, hospitals, military and municipal buildings, entertainment venues, hotels, and multi-family residences. Check out our website: Hobbs & Associates Essential Duties and Responsibilities: This role is responsible for the following: · Provide customer coordination and scheduling for service request received through our Service phone line and email. · Support the customer service process by working extensively with all departments as necessary. · Provide superior customer service to both external and internal customers by exceeding their expectations by communicating clearly and effectively. · Coordinate equipment startup and service with our Service Technicians and Customers. · Provide timely project documentation to HVAC Technicians in response to customer equipment startup requests. · Completed required data entry for the purposes of billing to the customers and documenting warranty claims. · Manage material procurement with manufacturers, ordering, release, and warranty management. · Follow up consistently to complete assigned duties. · Coordinate the transportation movements of the Technician teams. · Forecast workload for 2-3 days out. · Invoice fully executed work orders to the customer. · Keep Operations forecast up to date and report it to Operations VP. Experience and Requirements: The best candidate for this position will meet the following requirements: · 2+ years experience dispatching teams and/or similar scheduling. · Must demonstrate excellent communication skills and a positive and friendly customer service manner. · Must demonstrate an ability to multi-task and prioritize day-to-day responsibilities. · Must be a detail-oriented, organized, results-driven individual with the ability to work well in a fast-paced environment. · Required to use computer software and must be adept at learning new systems and tools. Geographical knowledge of service area or map reading skills is an additional requirement. · HVAC parts/equipment experience preferred. · Experience with FACTS Accounting Software preferred. Benefits: 401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance EAP Pet Insurance STD/LTD Critical Illness/Accident PTO Employee Development Air Control Concepts & Operating Company are Equal Opportunity Employers.