Dispatcher jobs in Atlanta, GA - 92 jobs

Job Type: Part-To-Full-Time | On-Site Schedule: We are open 24/7/365, flexible availability is valued. Weekends required after training period. About the Role We are seeking a highly motivated and detail-oriented individual to join our time-critical courier team as a Dispatcher. In this hybrid role, you will coordinate driver schedules, manage logistics, and deliver top-notch customer support. This position is based in our office near the Atlanta airport, offering the opportunity to work in a tenured and collaborative environment. This is a rare opportunity to join a very tenured team in the middle of a growth opportunity. This part-to-full-time position offers competitive pay and comprehensive benefits for full-time employees, including: 401(k) matching Medical, dental, and vision insurance Paid time off (PTO) Adaptable Schedules Available Key Responsibilities Receive and process time-critical orders for products and deliveries with accuracy. Prioritize and dispatch calls based on urgency and business needs. Monitor driver routes and statuses to optimize schedules and ensure timely service. Provide drivers with critical information such as order details, traffic conditions, and delivery requirements. Maintain accurate records of calls, activities, and other relevant data in the system. Respond to customer inquiries and resolve issues in a professional and efficient manner. Qualifications Previous experience dispatching courier drivers is REQUIRED, please lead your inquiry with this information. Strong multitasking, problem-solving, and organizational skills. Excellent judgment and ability to think on your feet. Ability to handle multiple priorities and meet deadlines effectively. Intimate knowledge of the Atlanta, GA & Southeast Region. Must pass a background check and drug screening. A clean MVR is required. Work Environment This is an on-site role at our office near the Atlanta airport. Candidates must be comfortable working in a fast-paced environment and collaborating closely with team members to achieve operational excellence. About Us We are a growing transportation and distribution provider committed to offering customized solutions and exceptional service. Headquartered in Atlanta, GA, we operate service centers across the Southeast. Since the 1980's, our success has been driven by an elite team of logistics and customer service professionals. Take the next step in your career and join a team dedicated to delivering quality, reliability, and innovation in logistics.

We're looking for a reliable, detail-oriented Dispatcher to join our client's team! This role supports both trucking and rail operations, coordinating daily schedules, communicating with drivers and rail partners, and ensuring smooth, on-time movement of freight. What you'll do: • Schedule and dispatch drivers for pickups and deliveries • Coordinate shipments moving by rail and communicate with rail providers • Monitor routes, rail timelines, and provide real-time updates • Communicate clearly with drivers, customers, and rail contacts • Troubleshoot delays, service issues, or routing changes • Maintain accurate dispatch records and ensure safety/compliance What we're looking for: • Experience in dispatching (trucking, rail, or logistics) preferred • Strong communication and multitasking skills • Ability to stay organized in a fast-paced environment • Familiarity with dispatch/TMS systems and rail operations is a plus

Department: Dispatch Employment Type: Full-Time Compensation: $20.00-$21.00 per hour (based on experience) The Lead Dispatcher oversees daily dispatch operations to ensure safe, efficient, and reliable paratransit service delivery. This role provides leadership to dispatch staff, coordinates real-time service adjustments, and serves as a key point of contact between operations, drivers, and management. The Lead Dispatcher must remain calm under pressure, make sound real-time decisions, and ensure compliance with company, DOT, and ADA requirements. Schedule Monday-Friday, 10:00 AM - 7:00 PM Rotating weekends and holidays as operationally required Key Duties & Responsibilities Lead and support the daily activities of the dispatch team Monitor, adjust, and manage routes and operator assignments in Trapeze Ensure effective communication between dispatch, drivers, and operations leadership Respond to service disruptions, incidents, and emergencies in real time Prepare, review, and distribute daily operational reports, including: Morning Report Full Day Off-the-Lot Report On-time performance and productivity reports Monitor driver attendance, call-outs, early/late starts, and uniform compliance Coordinate overtime coverage and next-day staffing needs Handle incoming calls professionally and resolve issues efficiently Document incidents, accidents, and service concerns accurately Ensure proper radio use, 10-codes, and dispatch protocols are followed Support payroll by submitting accurate daily timesheets Maintain compliance with DOT, ADA, and company policies Collaborate with Safety, Road Supervisors, and Operations leadership as needed Minimum Qualifications High school diploma or equivalent (Associate's or Bachelor's degree preferred) Minimum 3 years of dispatch experience, preferably in transit or paratransit Prior leadership or supervisory experience strongly preferred Proficiency with Trapeze or similar dispatch scheduling software Strong organizational, multitasking, and time-management skills Excellent verbal and written communication skills Ability to remain calm, decisive, and professional in high-pressure situations Knowledge of DOT, ADA, and public transportation compliance requirements Proficiency in Microsoft Office (Excel, Word, Outlook) Ability to work flexible schedules, including weekends and holidays Preferred Qualifications Experience in paratransit or public transportation operations Experience monitoring on-time performance and productivity metrics Familiarity with incident documentation and operational reporting Benefits Health and dental insurance (eligible after 90 days) Paid time off and holidays Stable full-time schedule Opportunities for growth within operations and dispatch leadership Why Join A-National Transit A-National Transit is committed to safe, compliant, and people-centered transportation services. We value strong leadership, clear communication, and teamwork. If you thrive in fast-paced operations and enjoy leading others, we encourage you to apply.

Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. We are looking for a Distribution Center Transportation Dispatch to join our Mayer team in Norcross, GA! Summary: The Distribution Center Transportation Dispatch is responsible for routing deliveries and drivers in the most efficient way possible while maintaining delivery metrics. Will also be responsible for vehicle maintenance, setting schedules, managing expedited orders, and acting as the main point of contact between internal customers and the delivery drivers. What You'll Do: * Coordinate daily route planning, staffing, and load balancing activities * Ensure all vehicles, drivers, and processes meet both Occupational Safety and Health Administration (OSHA) and Department of Transportation (DOT) requirements * Responsible for the complete and accurate loading process of material going out for delivery * Ensure manifest integrity for all loads * Schedule deliveries and dispatches drivers based on requirements of the customer as communicated through various media channels * Keep accurate record of deliveries and ensures manifests are properly closed * Coordinate and communicates daily on-demand services as needed * Ensure all assets are maintained consistent with company expectations * Responsible for building and vehicle maintenance, safety, and security * Other duties as assigned Job Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA. Qualifications What You'll Need * 1+ years of experience in a similar role and/or experience working in a Distribution Center or Warehouse preferred * High School or GED - Required Knowledge, Skills & Abilities * Knowledge of Distribution Center/Warehouse principles, practices, and procedures * Knowledge of Transportation Systems and industry a plus * Excellent written, verbal, interpersonal, and presentation skills are required * Strong analytical, troubleshooting, and problem-solving abilities * Organization and time management skills, detail oriented, able to prioritize in a multi-tasking environment and ability to work under pressure and adhere to deadlines * Excellent customer service skills Additional Information Physical Demands: * Sit: Must be able to remain in a stationary position - Constantly - at least 51% * Walk: Must be able to move about inside/outside office or work location - Constantly - at least 51% * Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51% * Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Constantly - at least 51% * Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Frequently - 21% to 50% * Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51% Weight and Force Demands: * Up to 10 pounds - Constantly - at least 51% * Up to 25 pounds - Constantly - at least 51% * Up to 50 pounds - Constantly - at least 51% Working Environment: * Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Constantly - at least 51% * Exposed to electrical hazards; risk of electrical shock - Occasionally - up to 20% * Handles or works with potentially dangerous equipment - Constantly - at least 51% * Travels to offsite locations - Occasionally - up to 20% Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law. Our Benefits Include: * Medical, Dental, and Vision Insurance * Life Insurance * Short-Term and Long-Term Disability Insurance * 401K with Employer Match * Paid vacation and sick time * Paid company holidays plus flexible personal days per year * Tuition Reimbursement * Health & Wellness Programs * Flexible Spending Accounts * HSA Accounts * Commuter Transit Benefits * Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few. * Employee Discount Programs * Professional Training & Development Programs * Career Advancement Opportunities - We like to promote from within Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

COMMUNICATION DISPATCHER II PT Classification Title: Communications Dispatcher II Part Time PURPOSE OF CLASSIFICATION Performs specialized work functions including answering multiple telephone lines, communicating effectively with persons requesting emergency and non-emergency assistance, clearly relaying information for dispatch or transferring calls appropriately, and performing administrative support tasks as required. ESSENTIAL FUNCTIONS The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Performs multiple tasks simultaneously; takes appropriate action when presented with a routine call or a stressful life/death situation; remains calm under all circumstances. Answers multiple telephone lines; assesses incoming 911 and non-emergency calls; enters emergency call data into computer for dispatch or transfers/connects calls to appropriate department, extension, service, or agency. Maintains conversation with caller to obtain/verify pertinent information and to comfort them until assistance arrives; makes welfare checks on abandoned 911 calls. Communicates effectively and coherently over law enforcement, fire, rescue, and EMS radio channels; notifies others, such as ambulances, wreckers, and utilities when services are requested/required. Contacts various other departments to resolve problems such as street lights being out, downed street signs, roadway debris, and power outages. Monitors multiple radio frequencies often while answering/handling phone calls or other radio frequencies and responding to in-person requests for services or records; monitors alarm systems at specific locations. Maintains officers', fire, EMS, and other responding units' activities status at all times to ensure safety of personnel involved including those working accidents, fires, hazardous incidents, and breaks. Provides the general public with directions and referrals, answers to citizen complaints and concerns, and any other information requested regarding the community or situation. Processes a variety of data from GCIC/NCIC, CAD (Computer Aided Dispatch) and/or in-house computer; modifies, locates, maintains, saves, and/or clears files and records within database; records information manually on entry cards when computer is out of service. Performs computer background checks on criminals; handles inquiries on driver's licenses, vehicle tags, stolen articles and property, guns, wanted and missing persons, and warrants and summons; provides various information from computer database as requested by police officers. Operates telecommunications device for the deaf; performs pager, phone, and/or radio tests as required. Communicates with supervisor, employees, other departments, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems. Notifies appropriate personnel and/or supervisor of critical situations, weather related information, and problems with communications or computer equipment. Maintains assorted logs detailing daily activity including wrecker service, warrants, CAD system dispatching, messages, and GCIC/NCIC entries/retrievals of information. Performs administrative support duties such as replenishing various forms, changing computer paper, shredding confidential material, disseminating information to various departments, and pulling entry cards for validation. Attends training courses as offered by the department or as required by law to maintain applicable certifications, remain informed of departmental operations, and to promote improved job performance. Completes, prepares, processes, and/or files a variety of forms, legal documents, requests, reports, correspondence, and other documentation associated with the daily routine of this position; maintains files and administrative records. Cooperates with federal, state, and local law enforcement agencies and its officers or representatives when their activities or investigations are related to on-going investigations within county jurisdiction. ADDITIONAL FUNCTIONS Performs clerical support tasks which may include sending facsimiles, making photocopies, locating telephone numbers and addresses, and researching and contacting business/residence call-outs as necessary. Takes and relays messages to officers, other divisions, or local agencies; places calls for officers and supervisors. Substitutes for co-workers in temporary absence of same. Performs other related duties as required. MINIMUM QUALIFICATIONS High School Diploma or GED supplemented by vocational/technical training in telecommunications or dispatching; supplemented by five (5) months previous experience or training involving public safety telecommunications or dispatching in a similar law enforcement/emergency services environment, or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must meet all promotional eligibility requirements. Must be at least 18-years of age. Must be a citizen of the United States or a repatriated or naturalized citizen of the United States. Must obtain and maintain State of Georgia Telecommunications, Emergency Medical Dispatch, Cardiopulmonary Resuscitation (CPR), and First Aid certifications. Must pass a background investigation and possess a GCIC/NCIC certification. May be required to attain and maintain additional certifications specific to assigned unit. ADA COMPLIANCE Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Sensory Requirements: Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally. Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions. To download a copy of this job description click here. Position : 1766 Type : INTERNAL & EXTERNAL Location : 911 COMMUNICATIONS Grade : GRADE 215 Posting Start : 05/29/2024 Posting End : 12/31/9999 MINIMUM HOURLY RATE: $15.12

Take your career further with McLane! The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide. The Dispatch Coordinator position is responsible for Driver dispatch operations in the Transportation Department. Benefits you can count on: Generous benefits that start on your 60th day\: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days. 401(k) Profit Sharing Plan after 90 days. Additional benefits\: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more! What you'll do as a Dispatch Coordinator\: Prepare daily records and memos and maintain filing system for Driver Vehicle Inspection Reports. Complete transportation pouches including route manifests, invoices, special customer notifications, maps and stores keys for drivers. Develop and update driver and helper dispatch schedule daily. Understand DOT hours of service and ensure driver compliance. Set up daily tractor/trailer assignment for drivers. Verify roadworthiness and keep maintenance records for tractors and trailers. Call customers to inform them of variances in delivery times. Expedite driver manifests and highlight keys. Provide timely reports to immediate supervisor as requested. Possess very strong interpersonal skills and be able to discuss dispatch issues with Driver Specialists, Customers and managers. Meet this position's physical demands. Other duties may be assigned. Qualifications you'll bring as a Dispatch Coordinator Teammate\: High School Diploma. Knowledge of mainframe computer software (PeopleSoft) relating to record keeping/scheduling for drivers and helpers. Preferred experience in Windows environment and on Excel, Microsoft Word, and Access programs; or similar programs. Have 2 years in similar function (preferred). Map reading abilities. Understanding of distribution systems. Ability to communicate in various methods with different levels. Mathematical ability for maintaining schedules. Understanding of dispatch issues and procedures. This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards. Fit the following? We want you here! Safety-focused Reliable Adaptable Dedicated Moving America forward - together. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit https\://**********************************

Job Description Dispatcher As Dispatchers, our team members play a pivotal role in delivering impeccable customer service to our clients and passengers. Responsible for scheduling and dispatching operators and drivers, dispatchers ensure the efficient operation of vehicles dedicated to passenger transport. Meticulously managing records, logs, and schedules of incoming calls, they monitor and control actions taken during each interaction. Dispatchers are dedicated to maintaining accurate and detailed information on all calls, culminating in the preparation of comprehensive reports that capture and analyze activities occurring throughout their shifts. This critical role is essential to the smooth functioning of our transportation services and the satisfaction of our clientele. Company Background Vectour Group (Vectour) is a leading transportation management and facilities support services company. With history dating back over 40 years, Vectour's roots are in the transportation industry. Vectour is a provider of exceptional transportation, staffing, facility support, and outreach engagement services with a mission to be a trusted service provider. We hire individuals who make safety and customer service their top priorities. The Eligibility Administrative Assistant will work with a fantastic team within a well-respected organization in the metro Atlanta area that prides themselves on helping members of the community. Primary Duties and Responsibilities Transportation Service Assignment: Assign transportation services efficiently and maintain accurate check-out logs. Operator Assignment and Coordination: Assign stand-by or extra-board operators during operator absences, increased service volumes, or to minimize service disruptions due to traffic, vehicle malfunctions, operator issues, or emergency situations. Attendance and Vehicle Assignment Management: Maintain attendance logs for operators and relevant staff. Assign vehicles, considering preventive maintenance schedules and capacity needs. Communication with Operators: Maintain two-way communication with operators, providing information on customers, cancellations, and directional assistance as needed. Monitoring and Adjustments: Monitor operators and trip status, adjusting and reassigning as necessary to ensure on-time performance. Real-Time Operations and Documentation: Maintain scheduling and performance data during real-time operations. Document daily events related to service accurately and appropriately. Effective Communication: Communicate effectively with operations staff regarding scheduling or passenger issues. Professionalism: Maintain a professional demeanor and appearance at all times. Multi-Tasking in Fast-Paced Environment: Handle multiple tasks accurately and effectively in a fast-paced environment. Employee Direction: Effectively direct employees in the performance of their duties. Other Duties: Perform other duties as assigned to ensure the efficient operation of the department. Qualifications & Skills Education, Licensing, and Certifications: High school diploma or equivalent (G.E.D.). Experience: Minimum age of 21 years. At least one (1) year of dispatch operations experience within the transportation industry. Skills and Knowledge: Excellent communication skills with the ability to adapt to changing situations and actively listen to feedback. Customer service-oriented mentality with keen attention to detail. Demonstrated poise, tact, diplomacy, good judgment, and discretion. Proficiency in both verbal and written communication. Detail-oriented, well-organized, with effective time management skills. Proven customer service and interpersonal skills. General knowledge of Windows-based computer operating systems and Microsoft Office. Ability to work collaboratively as a member of a team. Professional interaction with internal and external customers on all levels, and the ability to work effectively with diverse groups. Adaptability and flexibility in a fast-paced environment. Competence in using a multi-line phone system and managing multiple tasks concurrently. Other Requirements: Limited travel requirement outside of the immediate area ( These qualifications encompass a blend of dispatch operations experience, communication prowess, customer service orientation, technical proficiency, and adaptability in a dynamic work environment. Testing and Background Check: Must be willing to submit to drug testing and undergo a background check. Job Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request. Benefits Vectour is proud to offer: Competitive Pay Advancement Opportunities Medical, Dental, Vision, Disability and Life Insurance 401K With Employer Match 7 Paid Holidays Paid Sick Leave Paid Vacation Great Coworkers! Salary $17.77 per hour Paid biweekly. Proposed Hours + Travel On-site; Full-Time MARTA Mobility - 1040 Brady Avenue, Atlanta, GA 30318 Disclaimer The duties and responsibilities listed above are subject to change and may not reflect all tasks required. You can expect that as Vectour continues to grow and evolve, certain tasks may be re-distributed to concentrate skills. Any change in duties and responsibilities will be discussed with you in advance. Vectour Group is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all. We aspire to have a culture where all people thrive and grow forward. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Powered by JazzHR aYPk7bVppk

As a Mobility Dispatch Supervisor, you are responsible for overseeing the daily operations for our drivers and Mobility Coordinator team for Fleet Mobility Solutions, LLC. You'll have leadership responsibilities such as managing key metrics for driver compliance such as attendance, safety scores, customer service, and adherence to company policies/procedures. A Day in the Life: The Dispatch Supervisor is responsible for assisting and leadership of the operation of their assigned Fleet Mobility location The wage for this position is $20.50/hr + quarterly incentives What You'll Do: Supervise the daily activities of the office (fleet, utilization, depreciation, reservations, schedules, etc). Manage all operational aspects of the location, ensuring vehicles are maintained, vehicles are assigned, and drivers are prepared for their shifts. Monitor daily workflows to address issues promptly and ensure smooth operations. Monitor, analyze and coach the Mobility Support Specialist and Drivers on key metrics such as attendance, company policies/procedures, safety, customer satisfaction, driver efficiency and vehicle utilization, taking corrective action when necessary. Leads end-to-end workforce management, including hiring decisions, coordinating the setup of training and safety courses, and implementing shift schedules to meet operational goals. Continuously evaluates staff performance and identifies development opportunities. Coordination with our internal and external maintenance teams to ensure any vehicle issues are addressed appropriately Oversee the team responsible for cleaning and preparing the vehicle fleet Communicate consistently and frequently with location manager What We're Looking For: Experience in a leadership role, proven ability to coach and lead a team Moderate in Excel and Microsoft Office Thrives working in a fast paced environment Values safety and organization Excellent communication skills Valid driver's license Must pass a background check and MVR Must be 20 years of age or older Flexibility in scheduling which may include nights weekends and holidays Ability to drive process and organizational change Ability to demonstrate professionalism, enthusiasm and outstanding communication skills Computer literate and detailed oriented Ability to motivate teams, multitask, and keep a positive attitude in a fast-paced environment Excellent organization, time management, delegation, and prioritization skills Physical Requirements: Able to communicate effectively Able to lift and carry up to 50 pounds occasionally. Able to sit and stand for extended periods. What You'll Get: Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan Options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more

Grady Health System offers many career paths for experienced professionals. Whether you have many years of experience or are in the early stages on your career, you can find a rewarding career at Grady! Coordinate with the Communications Supervisor on a daily basis to ensure all assignments are completed. Demonstrate complete knowledge of the communication center operations to include receiving, processing, and dispatching requests for emergency medical service within the Grady EMS. Ensure all on-line vehicles and equipment are in an acceptable state of readiness at all times. Will be held accountable for exemplifying excellent service behavior and timely responsiveness to co-workers, patients, clients, physicians, and vendors. QUALIFICATIONS * High school diploma/GED required * One (1) year experience in a high performance EMS 911 Communications Call Center. or Less than one (1) year in a high performance EMS 911 Communications Call Center with Emergency Medical Dispatcher (EMD) Certification. * Prior use of computer aided dispatch programs preferred. Experience with Tri-Tech, VisiCad system desired. * Emergency Telecommunicator Certification (ETC) and/or International Academy of Emergency Dispatcher (IAED) Certification preferred. * BLS Certification required within 30 days of hire. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities.

Job DescriptionBenefits: Competitive salary Dental insurance Employee discounts Health insurance Training & development Vision insurance Dispatcher / Operations Coordinator Mobile Services We are seeking an experienced Dispatcher / Operations Coordinator to support a fast-paced mobile services operation. This role is critical to coordinating field technicians, managing incoming service requests, and ensuring timely, professional service delivery. This position requires prior experience dispatching for a mobile or field services business. Key Responsibilities Receive, prioritize, and dispatch service calls across multiple territories Coordinate daily technician schedules to maximize efficiency and response time Monitor active jobs and adjust assignments as conditions change Communicate with customers regarding service status and estimated arrival times Enter and maintain accurate service information in dispatch/CRM systems Provide day-to-day guidance to technicians on schedules and priorities Escalate service issues, delays, or customer concerns to management Participate in a rotating after-hours on-call schedule shared with two other employees Required Qualifications Prior experience dispatching for a mobile or field services business (e.g., field service, mobile repair, utilities, trades, logistics, or similar) Experience coordinating technicians who travel to customer locations Strong organizational, multitasking, and decision-making skills Excellent verbal and written communication skills Proficiency with dispatch, scheduling, or CRM software Ability to remain calm and professional in high-pressure or emergency situations Preferred Qualifications Experience supporting emergency or after-hours service operations Prior lead, coordinator, or supervisory experience Familiarity with service metrics, response time tracking, or workload balancing Schedule & Classification Full-time, hourly (non-exempt) position On-site at our Tyrone, GA location Standard business hours plus rotating after-hours on-call duty Overtime eligible in accordance with federal and Georgia law Compensation & Benefits Hourly pay range: $20.00 $26.00 per hour, based on experience and qualifications Overtime eligibility Additional compensation for after-hours on-call participation, including stipend and call-in pay Stable, long-term opportunity in a service-driven operation Important Note to Applicants This role supports a mobile, multi-territory service operation. Candidates without prior mobile-service dispatch experience will not be considered. Applicants will be asked to describe prior mobile-service dispatch experience during the application process. This position is not call-center dispatch; hands-on field service coordination experience is required

6500 Peachtree Industrial Boulevard, Norcross, GA Employment Type: Full-time Contract Type: Permanent Job Family: Supply Chain & Warehousing Experience Level (for career site): Early Professional ** Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. **** **We are looking for a Distribution Center Transportation Dispatch to join our Mayer team in Norcross, GA!** **Summary:** The Distribution Center Transportation Dispatch is responsible for routing deliveries and drivers in the most efficient way possible while maintaining delivery metrics. Will also be responsible for vehicle maintenance, setting schedules, managing expedited orders, and acting as the main point of contact between internal customers and the delivery drivers. **What You'll Do:** + Coordinate daily route planning, staffing, and load balancing activities + Ensure all vehicles, drivers, and processes meet both Occupational Safety and Health Administration (OSHA) and Department of Transportation (DOT) requirements + Responsible for the complete and accurate loading process of material going out for delivery + Ensure manifest integrity for all loads + Schedule deliveries and dispatches drivers based on requirements of the customer as communicated through various media channels + Keep accurate record of deliveries and ensures manifests are properly closed + Coordinate and communicates daily on-demand services as needed + Ensure all assets are maintained consistent with company expectations + Responsible for building and vehicle maintenance, safety, and security + Other duties as assigned **Job Duties Disclaimer:** The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA. **Qualifications** **What You'll Need** + 1+ years of experience in a similar role and/or experience working in a Distribution Center or Warehouse preferred + High School or GED - Required **Knowledge, Skills & Abilities** + Knowledge of Distribution Center/Warehouse principles, practices, and procedures + Knowledge of Transportation Systems and industry a plus + Excellent written, verbal, interpersonal, and presentation skills are required + Strong analytical, troubleshooting, and problem-solving abilities + Organization and time management skills, detail oriented, able to prioritize in a multi-tasking environment and ability to work under pressure and adhere to deadlines + Excellent customer service skills **Additional Information** **Physical Demands:** + Sit: Must be able to remain in a stationary position - Constantly - at least 51% + Walk: Must be able to move about inside/outside office or work location - Constantly - at least 51% + Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51% + Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Constantly - at least 51% + Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Frequently - 21% to 50% + Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51% **Weight and Force Demands:** + Up to 10 pounds - Constantly - at least 51% + Up to 25 pounds - Constantly - at least 51% + Up to 50 pounds - Constantly - at least 51% **Working Environment:** + Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Constantly - at least 51% + Exposed to electrical hazards; risk of electrical shock - Occasionally - up to 20% + Handles or works with potentially dangerous equipment - Constantly - at least 51% + Travels to offsite locations - Occasionally - up to 20% Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law. **Our Benefits Include:** + Medical, Dental, and Vision Insurance + Life Insurance + Short-Term and Long-Term Disability Insurance + 401K with Employer Match + Paid vacation and sick time + Paid company holidays plus flexible personal days per year + Tuition Reimbursement + Health & Wellness Programs + Flexible Spending Accounts + HSA Accounts + Commuter Transit Benefits + Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few. + Employee Discount Programs + Professional Training & Development Programs + Career Advancement Opportunities - We like to promote from within Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. We are looking for a Distribution Center Transportation Dispatch to join our Mayer team in Norcross, GA! Summary: The Distribution Center Transportation Dispatch is responsible for routing deliveries and drivers in the most efficient way possible while maintaining delivery metrics. Will also be responsible for vehicle maintenance, setting schedules, managing expedited orders, and acting as the main point of contact between internal customers and the delivery drivers. What You'll Do: Coordinate daily route planning, staffing, and load balancing activities Ensure all vehicles, drivers, and processes meet both Occupational Safety and Health Administration (OSHA) and Department of Transportation (DOT) requirements Responsible for the complete and accurate loading process of material going out for delivery Ensure manifest integrity for all loads Schedule deliveries and dispatches drivers based on requirements of the customer as communicated through various media channels Keep accurate record of deliveries and ensures manifests are properly closed Coordinate and communicates daily on-demand services as needed Ensure all assets are maintained consistent with company expectations Responsible for building and vehicle maintenance, safety, and security Other duties as assigned Job Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA. Qualifications What You'll Need 1+ years of experience in a similar role and/or experience working in a Distribution Center or Warehouse preferred High School or GED - Required Knowledge, Skills & Abilities Knowledge of Distribution Center/Warehouse principles, practices, and procedures Knowledge of Transportation Systems and industry a plus Excellent written, verbal, interpersonal, and presentation skills are required Strong analytical, troubleshooting, and problem-solving abilities Organization and time management skills, detail oriented, able to prioritize in a multi-tasking environment and ability to work under pressure and adhere to deadlines Excellent customer service skills Additional Information Physical Demands: Sit: Must be able to remain in a stationary position - Constantly - at least 51% Walk: Must be able to move about inside/outside office or work location - Constantly - at least 51% Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51% Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Constantly - at least 51% Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Frequently - 21% to 50% Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51% Weight and Force Demands: Up to 10 pounds - Constantly - at least 51% Up to 25 pounds - Constantly - at least 51% Up to 50 pounds - Constantly - at least 51% Working Environment: Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Constantly - at least 51% Exposed to electrical hazards; risk of electrical shock - Occasionally - up to 20% Handles or works with potentially dangerous equipment - Constantly - at least 51% Travels to offsite locations - Occasionally - up to 20% Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law. Our Benefits Include: Medical, Dental, and Vision Insurance Life Insurance Short-Term and Long-Term Disability Insurance 401K with Employer Match Paid vacation and sick time Paid company holidays plus flexible personal days per year Tuition Reimbursement Health & Wellness Programs Flexible Spending Accounts HSA Accounts Commuter Transit Benefits Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few. Employee Discount Programs Professional Training & Development Programs Career Advancement Opportunities - We like to promote from within Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan. Benefits Paid Training Careers Advancement Opportunities Flexible Scheduling Competitive Compensation Year-Round Work Spiffs, Rewards, & Employee Contests Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with Edwards Heating and Air, LLC service technicians, suppliers, and service customers. Representative duties include: Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals. Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians. Training field technicians in customer service skills, non-technical procedures, sales and marketing techniques. Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts, negotiating credit when applicable to build the customer base, overseeing open account customers when credit limit has been exceeded. Coordinating the scheduling of the Parts Runner's time with the Installation Manager. Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives. Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager. Working with suppliers on issues pertaining to parts performance, reliability, pricing, and availability; while reporting difficult and high profile problems and issues to the Service Manager. Performing related staff-level duties as directed by the Service Manager. Job Qualifications: Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry. Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials at the best possible price. Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired. Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician. Knowledge of HVACR-related terms, training, job-costing, marketing and sales. Ability and initiative to work a non-standard schedule, including a willingness to be on-call for purposes of taking emergency service calls, and TT calls from hearing impaired customers. Ability to serve as the Service Manager in the absence of the incumbent. Physical ability and initiative to meet with customers on the job-site to demonstrate Edwards Heating and Air, LLC's commitment to superior customer service and concern for its clients. Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone. Ability to comprehend and implement applicable federal, state, and local government laws, rules, and regulations, as they apply to the HVACR industry. Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers. Current (state) driver's license. Compensation: $18.00 - $22.00 per hour There are many exciting options for a career in HVACR waiting to be explored. If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!

Job Description Pay: $18 - $21 per hour Schedule: Tuesday - Saturday 11:00am - 8:00pm Full-time, year-round work Join ARS, the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience. What We Offer: Weekly pay via direct deposit Paid training and onboarding Insurance available after 31 days Low-cost medical (as low as $5/week) Dental, vision, HSA/FSA 401(k) with company match 13 days PTO + 8 paid holidays Company-paid life insurance Clean office environment with strong team culture Career growth within a national service network Responsibilities Ensure service technicians are dispatched efficiently and customer needs are met promptly. Manage call flow from our service platform, coordinate scheduling, and guide field teams throughout the day. Strong communication and local area knowledge are key to success in this role. Qualifications What You Need: Prior dispatch, scheduling, or call center experience Proficiency in Microsoft Office and multi-line phone systems Familiarity with local geography to support route planning Must report daily to the office (not a remote position) Flexibility to work assigned shifts and weekend rotations as needed Must pass background check and drug screening Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.

Winder, GA 30680 Newsweek's list of Top 100 Most Loved Workplaces for 2024 Salary Range: $____/ Per Hour Support the strategic leadership and management within Aim Integrated Logistics Monitor and execute strategies that support service and cost continuous improvements Manage equipment utilization to ensure even distribution of fleet miles and stops based on available freight tender Conduct driver interviews for account or elite fleet positions scheduled and assigned by the recruiting staff if Aim Integrated Logistics Develop weekly schedule for drivers based on forecasted volumes Communicate staffing needs weekly to Regional Manager for account needs Full Time 2 + years of industry experience Excellent communication and organization skills Understand and abide by all Department of Transportation Guidelines CDL and or ASE certifications preferred Benefits for Employee & Family: Anthem Blue Cross/Blue Shield Medical Coverage Dental and Vision 401K Company Match Paid Vacation and Holidays Company Paid Life Insurance Short-Term/Long-Term Disability Room for growth! Aim promotes from within! Click to apply or contact a recruiter with questions by calling ************ or via email at [email protected]. Aim Transportation Solutions is a Top 30 Logistics Company! We are family-owned and financially strong. Aim Transportation Solutions has been in business for over 40 years and has grown to 1,000+ employees providing service nationwide. For more information about Aim Transportation Solutions, visit **************** #aimwc #otherjob

ABOUT US | Family-Owned Construction Supply Company At our company, collaboration is key. We are a multi-generational family-run business serving construction sites across the Greater Atlanta region to achieve optimal performance. Do you thrive in a dynamic environment? Do you value a team-oriented culture that prioritizes exceptional service to our clientele? Are you adept at handling customer needs? Then, we might have an opportunity for you! THE BASICS | Primary Skills, Knowledge, and Abilities for Logistics Supervisor We are seeking individuals with robust experience to join us as a Logistics Supervisor. As the Logistics Supervisor, you'll tackle a range of challenges, with a primary focus on maintaining top-notch customer service for both internal and external stakeholders. The ideal candidate is a natural leader, highly organized, and a proven problem-solver. BASIC DUTIES Coordinate all customer deliveries, ensuring adherence to company policies and promised timelines. Facilitate outbound shipments via common carriers. Optimize efficiency and profitability by effectively planning routes and manpower. Oversee consistent pre- and post-trip inspections and ensure compliance with DOT regulations. Manage logistics personnel to ensure timely, accurate, and safe shipping and delivery operations. Collaborate with Middle and Upper Management on policy, planning, and strategic decisions. BASIC SKILLS, KNOWLEDGE, and ABILITIES Excellent customer service and communication skills. Self-motivation and adaptability to changing priorities. Proficiency in various mobile and computer applications. Critical thinking, time management, people management, judgment, decision-making, social awareness, coaching, and teaching abilities are essential. What You Gain Employment with a family-run business that values work-life balance. Competitive compensation based on merit. Generous vacation allowance for personal rejuvenation. Access to comprehensive health, dental, vision, accident, cancer, and critical illness insurance. Life insurance coverage for peace of mind. Referral incentives for contributing to team growth. Professional development through comprehensive training. Opportunities to collaborate with caring business owners and decision-makers. ANTI-DISCRIMINATION POLICY Our company is committed to providing equal employment opportunities and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information, or any other protected characteristic under applicable law. Our job descriptions outline the essential functions and qualifications for roles within our company. Management retains the right to assign, reassign, or modify duties and responsibilities as needed.

Job Description Christian Brothers Mechanical LLC We have been setting the standard for HVAC services in Austell GA since 1999. Our family-owned business takes pride in providing a blend of traditional values and modern expertise. We focus on reliability, integrity, and customer satisfaction, and are dedicated to serving our community with excellence. We are hiring a serviced coordinator to ensure our technicians are busy throughout the year and the ability to identify problems quickly and find solutions. Position: HVAC Service Dispatcher - Coordinator Pay: $18.00 - $22.00 per hour plus spiffs Work schedule: Monday Through Friday Work Hours: 8:00am - 5:00pm Benefits: Colonial Life Insurance Cancer, dental, life, and accidental insurance 40 hours of vacation 6 paid holidays + flex days 401K What you will be doing: Answering incoming calls Outbound calls Scheduling service calls and dispatching technicians Maintaining and updating dispatch board Create work orders Support service technicians with questions about customers, scheduling, parts etc. Register equipment Follow up with customers on service Customer service Relevant skills / Experience: 3 years of customer service experience HVAC or similar industry experience desired Proficient using Microsoft Office, Word, Excel etc. Ability to be flexible and adapt to change in a busy work environment Clear communication skills both verbal and written Willingness to learn HVAC products Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment Check us out online: ***********************************

Description: Atosa USA, Inc is a major manufacturer of commercial kitchen equipment, including everything from refrigeration, cooking equipment, to robotic fryers and more. For 10 years we have made a name for ourselves within the industry as a company that leads in innovation, in quality, and great service. Our company has an unyielding commitment to the society in which we operate and offers gratifying careers to self-motivated and talented individuals that can help us grow and set new standards in our field. We are actively recruiting the best and brightest candidates to join our company, and as a young and fast-growing company, we are presently searching for a new member to join our team. : As a Service Dispatch Coordinator in the Warranty Department at Atosa USA, you will play a pivotal role in ensuring a seamless customer experience, from coordinating service dispatch to post-service follow-ups. This role is instrumental in maintaining high levels of customer satisfaction throughout the service journey. Requirements: Key Responsibilities: Collaborate with Technical Support to efficiently schedule service appointments with authorized technicians, ensuring a streamlined process. Act as a bridge between customers and technicians, facilitating communication, providing updates, and maintaining proactive engagement until the service is completed. Utilize sound judgment to prioritize service requests, matching customer needs with technician skills, territory, and availability. Monitor job status changes to deliver timely and accurate information to customers regarding service updates, changes, or delays, fostering transparency and effective communication. Maintain comprehensive and up-to-date records, including work order notes and internal documentation, ensuring the seamless flow of information. Conduct proactive follow-ups with customers after service, actively listening to feedback, addressing concerns, and meticulously documenting all interactions. Coordinate follow-up appointments, service calls, or maintenance visits with service providers to expedite issue resolution. Serve as the primary point of contact for service customers, adeptly managing high volumes of phone calls, text messages, and emails from both customers and technicians. Handle customer complaints or escalations professionally and promptly, striving for swift resolution and overall customer satisfaction. Collaborate with various departments, including parts, sales, and technical support, to resolve customer issues and provide additional assistance, seeking guidance from management when necessary. Proactively monitor service tickets, identifying potential service-related problems or trends and taking proactive steps to address them with management. Maintain a comprehensive understanding of company products and services to respond to customer inquiries and offer appropriate recommendations. Identify and communicate suggestions for process improvements to enhance the overall customer service experience, aligning with the company's commitment to excellence. Qualifications: Demonstrated work experience in aftermarket service or a similar role, highlighting proficiency in customer inquiries, service dispatch, and effective problem-solving. Proficiency in Microsoft Office or Mac equivalent, including Outlook, Excel, Word, SharePoint, and PowerPoint. Outstanding interpersonal and communication skills, both written and verbal. Exceptional problem-solving and conflict resolution abilities. Customer service-oriented with excellent phone etiquette. Familiarity with dispatch software or equivalent FSM/CRM/ERP systems. Strong organizational skills and meticulous attention to detail. Ability to work both independently and collaboratively in a team-oriented environment. Adaptability to changing customer demands and priorities. Effective time management skills to multitask, prioritize, and meet deadlines in a fast-paced, technology-driven service environment. *Please note that this job description is not exhaustive and may be subject to change based on the evolving needs of the organization.

Atosa USA, Inc is a major manufacturer of commercial kitchen equipment, including everything from refrigeration, cooking equipment, to robotic fryers and more. For 10 years we have made a name for ourselves within the industry as a company that leads in innovation, in quality, and great service. Our company has an unyielding commitment to the society in which we operate and offers gratifying careers to self-motivated and talented individuals that can help us grow and set new standards in our field. We are actively recruiting the best and brightest candidates to join our company, and as a young and fast-growing company, we are presently searching for a new member to join our team. : As a Service Dispatch Coordinator in the Warranty Department at Atosa USA, you will play a pivotal role in ensuring a seamless customer experience, from coordinating service dispatch to post-service follow-ups. This role is instrumental in maintaining high levels of customer satisfaction throughout the service journey. Requirements Key Responsibilities: Collaborate with Technical Support to efficiently schedule service appointments with authorized technicians, ensuring a streamlined process. Act as a bridge between customers and technicians, facilitating communication, providing updates, and maintaining proactive engagement until the service is completed. Utilize sound judgment to prioritize service requests, matching customer needs with technician skills, territory, and availability. Monitor job status changes to deliver timely and accurate information to customers regarding service updates, changes, or delays, fostering transparency and effective communication. Maintain comprehensive and up-to-date records, including work order notes and internal documentation, ensuring the seamless flow of information. Conduct proactive follow-ups with customers after service, actively listening to feedback, addressing concerns, and meticulously documenting all interactions. Coordinate follow-up appointments, service calls, or maintenance visits with service providers to expedite issue resolution. Serve as the primary point of contact for service customers, adeptly managing high volumes of phone calls, text messages, and emails from both customers and technicians. Handle customer complaints or escalations professionally and promptly, striving for swift resolution and overall customer satisfaction. Collaborate with various departments, including parts, sales, and technical support, to resolve customer issues and provide additional assistance, seeking guidance from management when necessary. Proactively monitor service tickets, identifying potential service-related problems or trends and taking proactive steps to address them with management. Maintain a comprehensive understanding of company products and services to respond to customer inquiries and offer appropriate recommendations. Identify and communicate suggestions for process improvements to enhance the overall customer service experience, aligning with the company's commitment to excellence. Qualifications: Demonstrated work experience in aftermarket service or a similar role, highlighting proficiency in customer inquiries, service dispatch, and effective problem-solving. Proficiency in Microsoft Office or Mac equivalent, including Outlook, Excel, Word, SharePoint, and PowerPoint. Outstanding interpersonal and communication skills, both written and verbal. Exceptional problem-solving and conflict resolution abilities. Customer service-oriented with excellent phone etiquette. Familiarity with dispatch software or equivalent FSM/CRM/ERP systems. Strong organizational skills and meticulous attention to detail. Ability to work both independently and collaboratively in a team-oriented environment. Adaptability to changing customer demands and priorities. Effective time management skills to multitask, prioritize, and meet deadlines in a fast-paced, technology-driven service environment. *Please note that this job description is not exhaustive and may be subject to change based on the evolving needs of the organization. Salary Description $19-20/hour