Public Safety Communications Operator
Dispatcher job in Montgomery, AL
Salary Information
Compensation plans are based on a multi-step progression system. The pay range reflects the entry level and maximum salary potential in the assigned pay grade.
**A starting salary may be negotiated and will be commensurate with education, training and experience in alignment with pay administration policies**
Nature of Work
The fundamental reason this position exists is to receive emergency and non-emergency telephone calls from the public to the Montgomery Emergency Communications Center (ECC) using a highly specialized computer telephony system and software application and enter data received into a computerized dispatch system to assist dispatcher(s) with emergency response. The work responsibilities include processing emergencies; initiating and performing Emergency Medical Dispatch; query, enter and receive critical law enforcement information using local, state, and national level database systems and performing department administrative/clerical duties. ECOIs report directly to a Public Safety Communications Supervisor.
Minimum Qualifications
Applicants must have a high school diploma or GED. Applicants must have completed a data entry operations course at a technical institute or six (6) months of experience as a data entry operator, telephone operator, or a receptionist type position receiving and/or transmitting telephone, radio, or alarm system calls.
NOTE: Qualifying education, training and experience that provide the requisite knowledge, skills, and abilities to perform the job will be considered.
Special Requirements
As a condition of continued employment, you must pass a background check and drug test. Must be willing to respond to the Emergency Communications Center when requested for man-made and natural disasters that could include working irregular hours, weekends, holidays, and evenings. Employee must obtain and maintain certification for APCO Emergency Medical Dispatcher and NCIC. Must be 18 years old.
Emergency Communications Officer - 911 Dispatcher
Dispatcher job in Hoover, AL
Starting Salary: $25.77
Qualifications
High School Diploma or GED
One (1) year or more of full-time experience in customer service, administrative, clerical, IT, public safety, or related field
Ability to operate a computer and navigate various computer programs and/or systems
Ability to successfully pass keyboarding and job simulation test
Must successfully obtain APCO Public Safety Telecommunicator 1 (PST 1), APCO Emergency Medical Dispatch (EMD), and American Heart Association BLS CPR certification before completion of training
Valid driver's license and ability to obtain/maintain City of Hoover Driver's Permit
Ability to pass a thorough background check process and pre-employment screening
Ability to work varied shifts including nights, weekends and/or holidays
Preferred Qualifications:
Experience as a dispatcher, telecommunicator, or similar role with a public safety or emergency medical agency
Associate's degree or higher in Emergency Management, Criminal Justice, Public Administration, Business Administration or related field
Ability to read, write, and converse in Spanish.
Responsibilities
Answer emergency and non-emergency calls, gather necessary details, verify caller location and phone number, and ensure all calls are routed appropriately.
Dispatch police, fire, and EMS units following established procedures.
Maintain consistent radio communication with field units, providing updates and monitoring their status throughout the incident.
Track and document all unit activity in the CAD system. Handle TDD/TTY/RTT calls for the hearing-impaired community, ensuring accurate and efficient communication.
Operate the multi-line phone system, CAD, mapping systems, and other necessary equipment.
Perform daily checks of all systems and report any malfunctions or issues to the supervisor immediately.
Accurately enter call information, dispatch details, and responder activity into the CAD system.
Keep detailed logs of all radio traffic and updates throughout each shift.
Complete and submit required forms and reports.
Assist other departments or agencies as needed and handle additional administrative duties as assigned.
Maintain effective communication with supervisors, co-workers, and outside agencies.
Provide excellent customer service to the public in all interactions, maintaining a professional demeanor even in high-pressure situations.
Performs other related duties as directed.
Supplemental Information
This is a safety-sensitive position responsible for receiving and processing emergency and non-emergency calls for police, fire, and medical assistance. The Emergency Communications Officer (ECO) operates communications equipment to relay critical information to appropriate public safety agencies while maintaining professionalism and accuracy in high-stress situations. The ECO is also responsible for monitoring and managing radio traffic, keeping accurate records in the computer-aided dispatch (CAD) system, and ensuring the smooth coordination of emergency responses.
Auto-ApplyPOLICE COMMUNICATIONS OFFICER II-EMERGENCY MANAGEMENT
Dispatcher job in Montgomery, AL
The Police Communications Officer II - Emergency Management Option is a permanent, full-time position with the Emergency Management Agency. Positions are located in Chilton County. This is advanced specialized work receiving and dispatching emergency response communications in a statewide communications center.
Cui-Dispatch/Command Center
Dispatcher job in Birmingham, AL
At CUI, our Dispatch & Call Center Coordinators play a critical role in keeping our field operations running smoothly. You'll be the central point of communication-supporting technicians, supervisors, and customers by coordinating schedules, resolving issues in real time, and maintaining accurate operational records.
If you thrive in a fast-paced environment, enjoy problem-solving, and like being the “go-to” person who keeps things moving, this role is for you.
Employee Compensation and Perks:
We believe in setting our employees up for success-professionally and personally.
Competitive hourly pay
Sign-on bonus
Weekly pay
Pay increase after your first year
Full benefits package (Medical, Dental, Vision)
401(k) with company match
Paid holidays
Career growth opportunities-we promote from within
Responsibilities:
Schedule and dispatch technicians based on customer needs, priorities, and real-time operational demands
Monitor technician activity, work logs, and daily progress
Communicate work orders, updates, and changes between technicians, supervisors, and customers
Respond to incoming calls and assist with service-related questions or issues
Resolve scheduling conflicts and escalate issues as needed
Prepare daily schedules, work orders, and dispatch reports
Maintain accurate records including service requests, completed work, inventory, time logs, and expenses
Ensure all documentation is completed accurately and in compliance with company standards
Requirements:
Strong communication and organizational skills
Ability to multitask and prioritize in a fast-paced environment
Comfortable working with scheduling systems, logs, and basic reporting tools
Flexible availability, including weekends as needed
Ability to pass pre-employment drug screening and background check
Previous dispatch, call center, or telecommunications experience is a plus-but not required.
About CUI Cable Services
Communications Unlimited, Inc. (CUI) is a dominant leader in developing and implementing solutions for MSO's for fulfillment, post wires, special projects, and other technical labor needs. Founded in 2001, CUI's industry experience and superior management teams aligns strategic direction and the business goals of MSO's to provide a viable and valued solution exceeding industry standards.
CUI is a registered minority owned business, as well as a registered Veteran owned business. CUI has over 800 technicians that support Comcast, Charter, COX, Mediacom, and Antietam Broadband. Our primary business is residential and commercial installations, underground drop buries, and more recently full-scale construction.
Our Mission is to be the business partner of choice for all MSOs by our dedication to quality, our focus on values, the integrity used in all aspects of our business, and the respect that we show our employees for the valuable role that each one plays within our organization.
Auto-Apply911 Dispatcher / Telecommunicator
Dispatcher job in Chelsea, AL
The Shelby County Emergency Management Communications District (Shelby County 911) is looking for positive, professional, mature, enthusiastic, flexible, and responsible individuals to become 911 Telecommunicators.
Our Telecommunicators perform a variety of telephone and computer aided operational duties including 911 call taking and dispatching of law enforcement, fire, and emergency medical services. We also assist the public with routine non-emergency and business-related calls.
For those with a focused interest in public safety, you will find this a great entry to a rewarding career in emergency communications. This is an excellent opportunity to make a difference in someone's life and the community while partnering with our men and women in the field.
911 Telecommunicators serve as calltakers and dispatchers. As a new Telecommunicator, you will receive classroom and hands-on training to answer both 911 emergency calls and routine non-emergency calls in a communications center. In one call, you will offer life-saving support to a citizen in need and in the next, handle a routine referral to a public safety agency. You will learn to answer complex emergency calls, use appropriate de-escalation techniques, and develop interviewing skills to gather necessary information for first responders in the field.
You may also have the opportunity to train as a dispatcher working directly with responding patrol units; using radios, telephones, and computer systems to provide information and support to law enforcement officers and fire fighters in the field.
To be successful, you must be fast to respond with direct and correct decisions, able to take charge of conversations, able to obtain accurate information from callers, enter information into a computer system while talking, correctly prioritize emergencies, determine the appropriate units to send to calls, and maintain accurate records.
Rarely do individuals have the opportunity to be the calm in someone's storm on a daily basis. Each day your calm voice, professional demeanor and specialized training will allow you to assist individuals who may truly be having the worst day of their lives.
Make the difference in someone's life, become a 911 Telecommunicator with Shelby County 911.
Transportation Dispatcher - Night shift
Dispatcher job in Pelham, AL
Full-time Description
Transportation Dispatcher
Pelham, AL - Southeastern Food Merchandisers
Southeastern Food Merchandisers is seeking a Transportation Dispatcher for our Pelham location. This role oversees drivers running dedicated route schedules with no over-the-road work. All drivers depart from and return to the same terminal daily. Our fleet is 100% automatic transmissions.
Key Responsibilities
Dispatch drivers and communicate special delivery instructions.
Update equipment activity and yard control systems.
Process, monitor, and audit driver logs and DOT hours of service.
Reporting and processing of yard safety or over-the-road incidents.
Administer DOT testing as required.
Ensure order accuracy standards are met.
Collaborate with supervisors and managers on daily operations.
Promote safety and sanitation standards across all areas.
Utilize dispatch software, ELD devices, and POD systems effectively.
Schedule
Full-time - Sunday - Thursday, 5:00 PM - 3:00 AM
Benefits
Medical coverage
Dental & Vision insurance
Weekly pay with direct deposit
401(k) with company match
Company-paid Life & AD&D insurance
Supplemental insurance options available
Employee Assistance Program
Paid holidays
Employee perks & discounts
EEO Statement
Southeastern Food Merchandisers is an Equal Opportunity Employer. We do not discriminate based on race, color, national origin, ancestry, religion, sex, disability, veteran status, age, sexual orientation, or marital status.
Requirements
Required:
Class A CDL with 1+ year of experience and a clean MVR.
Preferred:
High School Diploma or GED required.
2+ years of supervisory experience, driver supervision, or dispatching.
2+ years working with DOT hours of service regulations.
Strong oral and written communication skills.
Detail-oriented with excellent organizational skills.
Proficiency in Microsoft Office.
Knowledge of DOT, DMV, and FMCSA rules/regulations.
Flexibility to work nights, weekends, and holidays.
Service Dispatcher
Dispatcher job in Birmingham, AL
Key Responsibilities:
Schedule and dispatch Field Technicians for daily assignments.
Prioritize service calls based on urgency and impact.
Coordinate all on-site work scheduling with customers.
Manage job setup, technician time tracking, and updates
Communicate between field and office to ensure workflow continuity.
Monitor parts/materials availability and inform technicians.
Issue and track purchase orders; reconcile PO logs.
Maintain truck inventory and ensure accurate billing/payroll prep.
Support cost control across PM contracts, repairs, and projects.
Maintain service contract logs and assist with monthly revenue forecasts.
Follow up with customers to ensure satisfaction.
Participate in team meetings and assist with ordering parts and contract renewals.
Auto-ApplyPublic Safety Dispatcher
Dispatcher job in Huntsville, AL
Salary Range: ($43,474 - $65,212)
The
Huntsville-Madison County Airport Authority
of
Public Safety Dispatcher.
Duties include operating multiple technology systems such as the multi-channel radio system, fire/life safety control system, access control system/badging software, automated emergency notification system, records management system, video management software, public address system, TTY/TDD and multi-line phone systems to disseminate information to appropriate personnel. Position is responsible for maintaining communication throughout emergency situations, including with field units and callers, local emergency and law enforcement departments, airport personnel, and air traffic control (ATC) tower. Activates the emergency recall plan when required.
A Two-Year Associates' Degree or Four-Year Bachelor's Degree from an accredited university is preferred . Previous dispatch experience and bi-lingual skills are preferred as well.. Applicant will need to have ability to be certified by the Alabama Department of Public Safety in National Crime Information Center (NCIC) operations within 6 months of employment and recertify every 2 years. Must be able to work a flexible schedule, which will include working all shifts, weekends, and holidays.
Excellent benefits include medical family insurance coverage, Health Reimbursement Account, Disability, Annual and Sick leave, and Retirement. Salary based on experience.
Submit applications at ************************************* .
EMS Public Safety Dispatcher - Huntsville EMS - FT - Shift Varies
Dispatcher job in Huntsville, AL
This position performs dispatch and/or call taking of emergency and non-emergency medical assistance. Responsibilities Essential Duties and Responsibilities: (Other duties may be assigned) Dispatches emergency calls to closest appropriate unit utilizing the CAD tools to access system status. Monitor various radio frequencies to keep apprised of developing situations. Operates two-way radio and/or other communications equipment to copy calls to other public safety agencies
and medical first responders. Read and effectively interpret maps and information from a computer screen in order to determine locations and provide directions. Enters, updates, and retrieves information from a variety of computer systems. Relay information and messages to and from emergency sites, to all other individuals or groups requiring notification. Scan computer screens, and contact field units in order to determine units available for dispatch. Knowledge of and ability to operate computer-based telephone system. Demonstrates faithfulness in work attendance and punctuality Exhibits sufficient multi-tasking to accomplish required time management of all activities Works diligently to provide excellent customer service by being calm, polite, and sympathetic
Behavioral Core Competencies:To perform the job successfully, an individual should demonstrate the following competencies on a daily basis. Thesefactors will be used to measure an employee's performance throughout the workday.
Administrative:1) Demonstrates proper attendance and punctuality requirement2) Completes tasks on time and accepts responsibility for the best of the organization3) Time management and prioritizing - shifts back and forth between two or more activities or sources of
information and can prioritize activities based on specific rules/guidelines4) Pursues training and development opportunities; strives to build knowledge and skills in order to share with the organization5) Observes proper safety and security procedures
Communication:1) Distribution of information, both written and oral2) Provides excellent customer service3) Demonstrates teamwork with co-workers and supports organizational success4) Supports organization's goals and values; supports EEOC values by respecting diversity within the organization5) Maintains highest standards of professionalism
Cognitive:1) Problem solving - discovers, analyzes, and solves problems to overcome obstacles2) Speed of Closure - quickly assesses and implements course of action required3) Exhibiting problem sensitivity - recognizes when something is wrong or about to go wrong4) Communication multi-tasking through maintaining situational awareness at all times5) Initiative - identifies opportunities and issues, and proactively acts to follow through on work activities to capitalize or resolve them6) Innovative - generates unique ideas for improving work7) Exhibits adaptability - can change in demanding work environment when unexpected events happen for the best environmental fit8) Listening - accurately receives information and reciprocates effectively to party received from9) Decision making - weighing risks, makes accurate and quality judgments10) Uses analytical thinking without becoming easily distracted
Qualifications
Qualifications:
Hard Skills:1) Education - Education: High School diploma or equivalent2) Typing Skills - Must have the ability to type a minimum of 35 words per minute.3) Pre-employment Testing - CritiCall (Computerized Critical Skills) testing with a minimum of 80% score.4) Has successfully completed EMD certification in call taking and/or dispatching of medical emergency calls. Soft Skills:1) Auditory Skills - ability to hear, comprehend, and distinguish sounds and verbal communication in the presence of other distracting sounds via a headset, telephone, or other external source.2) Listening Skills - ability to retain detailed information3) Vision Skills - must have adequate vision to quickly and accurately read maps, safety manuals, and all computer system monitors. Specific vision abilities required by this job include color vision, close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.4) Language Skills - Ability to read and interpret documents such as safety rules, operati
Education: High School diploma or equivalent
License/Certification and/or registration: Has successfully completed EMD certification in call taking and/or dispatching of medical emergency calls.Additional Abilities/Skills: Typing Skills - Must have the ability to type a minimum of 35 words per minute. Pre-employment Testing - CritiCall (Computerized Critical Skills) testing with a minimum of 80% score.
Education: High School diploma or equivalent
License/Certification and/or registration: Has successfully completed EMD certification in call taking and/or dispatching of medical emergency calls.Additional Abilities/Skills: Typing Skills - Must have the ability to type a minimum of 35 words per minute. Pre-employment Testing - CritiCall (Computerized Critical Skills) testing with a minimum of 80% score.
Auto-ApplyDispatcher
Dispatcher job in Newton, AL
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The dispatcher is responsible for the timely and accurate dispatch of sub-haulers for vehicle pick-up and delivery while providing excellent service to customers.
* Outbound calls to pick-up locations
* Dispatch sub-haulers for vehicle pick-up and delivery within company timelines
* Ensure sub-haulers meet company requirements before dispatch
* Outbound calls to sellers
* Solicit business
* Use cost-effective vendors to meet budget objectives
* Educate sub-haulers on company policies and procedures
* Maintain and archive documents
* Answer phone calls
* Collect payments on member deliveries
* Comply with safety and enforce regulations
* Print checks
* Monitor incoming fax documents
* Print reports as needed
* Manage vendor relationships
* Perform other duties as assigned
* Multitask effectively
Required Skills and Experience
* Two years of dispatch experience
* One year of customer service experience
* High school diploma or GED preferred
* Excellent customer service attitude
* Strong verbal and written communication skills
* Strong organizational skills
* Strong time management skills
* Typing speed of 45 words per minute
* Basic ten key proficiency
* Basic math skills
* Computer proficiency with MS Suite
* Ability to operate office equipment
* Ability to multitask
* Ability to work in a fast paced and diverse environment
* Strong attention to detail
* Knowledge of geographical areas and ability to read maps
* Ability to work with minimal supervision
* Occasional overtime as needed
* Bilingual skills a plus
Pay: $18.70 - $21.05/ Hour.
Benefits Summary:
* Medical/Dental/Vision
* 401k plus a company match
* ESPP - Employee Stock Purchase Plan
* EAP - Employee Assistance Program (no cost to you)
* Vacation & Sick pay
* Paid Company Holidays
* Life and AD&D Insurance
* Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
* E-verify Participation
* Right to Work
Auto-ApplyPUBLIC SAFETY DISPATCHER I (Multiple Agencies)
Dispatcher job in Mobile, AL
This is specialized work in the operation of a police and fire communications system. JurisdictionsYearly RateMobile County$41,469 - $66,295City of Mobile$44,735 - $71,516City of Prichard$27,276 - $42,312City of Citronelle$30,012 - $47,978*City of Bayou La Batre$33,738 - $53,935Amended 12/12/24
Amended 12/16/25
* Amended 9/29/25
Amended 10/17/25
To prepare for the required Public Safety Dispatcher I online test, applicants should download, save, and/or print the Public Safety Dispatcher I Online Test Study Material now.
Applicants must pass an examination in order to qualify for this position. Details regarding the examination will be emailed to candidates who meet the requirements set out below. Minimum Qualification Requirements
Graduation from a standard senior high school, or the successful completion of the General Educational Development (GED) test, and preferably one year's experience in the operation of a two-way radio, computer and/or telephone equipment; or a combination of education and experience equivalent to these requirements.
Special Requirement
Must possess a current Certification of Proficiency from the Mobile County Personnel Board certifying the ability to type a minimum of 30 words per minute. Employees of the City of Mobile must, within one year of employment, successfully complete and be certified in the employing department's adopted telecommunications courses as follows: Police - APCO (Association of Public Communication Officers) and ACJIS (Alabama Criminal Justice Information System); Fire - APCO (Association of Public Communications Officers) and EMPDS (Emergency Medical Priority Dispatch System). Employees must maintain certifications of employing department. For details, please see Class Specifications | Public Safety Dispatcher I | Class Spec Details (governmentjobs.com) All applications must be submitted online through the Mobile County Personnel Board Job Opportunities page. As you create a JobOpps account, you will be asked for Notification Preferences (email or paper). Paper notification is not available; therefore, "email" should be selected. All notifications will be sent by email only. Only one application will be accepted per applicant per job posting. Accuracy and truthfulness are of primary importance for Merit System employment and all applications are reviewed with this in mind. Resumes will not be accepted in place of completing the education and experience sections of the application.
If needed, computers and scanners are available in our office at 1809 Government Street, Mobile, AL.
Our office hours are 8:00 am to 5:00 pm Monday - Friday, except for major holidays.
Eligibles selected for appointment must meet the established medical and physical standards for the class of work. The medical examination must be by one of the physicians designated by the Personnel Board. Appointees must bear the cost of the examination.
A person with a disability may request accommodation by contacting the Mobile County Personnel Board at ************.
Adam Bourne, Personnel Director
The agencies we serve are equal opportunity employers.
Dispatcher
Dispatcher job in Alabaster, AL
Dispatcher | Alabaster, AL (Onsite)
Are you ready to make a meaningful impact every day? CEG's industry leading environmental services client is seeking a Dispatcher to join their growing team in Alabaster, AL! This role will oversee the daily planning and scheduling of their Plant Services and Infrastructure Division's resources. This direct hire role is perfect for an individual who excels in problem-solving, enjoys helping others, and thrives in a collaborative environment. This position is a fantastic opportunity to work on a variety of exciting projects, develop skills, and advance your career!
Responsibilities:
Scheduling and Resource Allocation:
Allocate people and resources daily to maximize utilization and job profitability.
Determine the best-fit skill sets and labor for each job scope.
Schedule appropriate personnel, equipment, and resources for each job.
Create service orders and daily appointments in Acumatica (ERP system).
Ensure accurate listing of people, resources, and equipment on project paperwork.
Enter dates and times accurately for financial projections.
Publish upcoming work schedules for necessary management and field supervision.
Communication and Coordination:
Call personnel to confirm their understanding of the job scope.
Coordinate with the Fleet Manager and Shop Foreman on equipment maintenance, balancing customer needs.
Inform the fleet maintenance team of any potential issues impacting the schedule.
Work with the maintenance team on the usage of the onsite wash bay.
Assist in maintenance during emergency situations, including providing locations during mechanical breakdowns or tire repairs and occasionally picking up drivers for external maintenance.
Job Preparation and PPE Management:
Assist in job preparation and PPE (Personal Protective Equipment) allocation.
Prepare PPE for the next day using the PPE sign-in and sign-out system for proper allocation and cost management.
Collaborate with the Safety Manager on PPE stock and upcoming needs.
Assist Superintendents and Foremen with job preparation as needed, including loading equipment and ensuring all tools and accessories are ready for use.
Master Schedule and Payroll Management:
Maintain the master schedule and input payroll data in Acumatica.
Approve, report, and record all instances of tardiness, absenteeism, call-ins, PTO, vacation, and banker hours for employees.
Record field employee call-ins, absenteeism, tardiness, and refusals to work.
Approve and submit PTO and vacation requests in accordance with the employee handbook and upcoming work schedule.
Compliance and Coordination:
Ensure all CDL drivers comply with DOT regulations, including proper completion of pre and post trips, adherence to DOT time rules, and utilization of ELDs in CDL equipment.
Coordinate with other divisions on joint projects.
Maintain constant communication with other divisions and locations about potential needs and upcoming work.
Benefits & Perks:
Competitive Pay
401(k) matching
Health, Vision, Dental, and Life insurance
Flexible spending account
Paid time off
View all jobs at this company
Dispatcher
Dispatcher job in Tuscaloosa, AL
Follow link for pdf of description: ************ tuscco. com*********** tuscco. com/wp-content/uploads/2021/01/Communications-Dispatcher.
pdf
Dispatcher
Dispatcher job in Mobile, AL
←Back to all jobs at Quick Delivery Service DISPATCHER
EXPERIENCED TRANSPORTATION DISPATCHER
Since 1958, Quick Delivery Service, now a 3rd generation business, has been providing Local pickup and delivery and logistics services to the entire Gulf Coast. Our locations are strategically positioned in the key markets of the South Eastern Regions.
Mobile trucking company looking for a Dispatcher or Fleet Manager in our P &D Dept.
Truck transportation dispatch experience is a must.
Knowledge of order entry, invoicing, HOS and E-log / ELD preferred.
Responsibilities
Dispatch and supervise company drivers, O/OP's and Hot Shot Drivers
Quote and Rate
Call in POD's to our customers
Prepare, enter, and post billing
Manage incoming phone calls
Tec intellect is a must ( Microsoft 365 )
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Experience
Proven customer support experience or experience as a Client Service Representative
Experience with Microsoft 365
Must have tech intellect
Strong phone contact handling skills and active listening
Familiarity with CRM systems and best practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
2-year degree preferred or High school diploma with valid experience
Benefits:
Dental Insurance Health insurance
Disability plans
Accidental Plans
Paid time off Vision insurance Office -Job / Warehouse and driver management Join our team as a Dispatcher, where your skills will contribute to the success of our transportation operations while providing you with opportunities for professional growth.
Life insurance
Safety equipment provided
Schedule: M-F 6AM-3PM
Home time
Year round work
Job Type: Full-time
Pay: $39K- $40K ANNUALLY
Expected hours: 40 per week
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8-10 hour shift
Day shift
Monday to Friday
Work Location: In person
Please visit our careers page to see more job opportunities.
Police Dispatcher (Part-Time)
Dispatcher job in Auburn, AL
Information Vacancy Number: S-01225 Position Title: Police Dispatcher (Part-Time) Classification Title: Part-Time Department: Campus Police Employment Type: Part-Time Special Instructions to Applicants: All employees at AUM are considered to be Responsible Employees and have the duty to immediately report information that has the potential to adversely impact safety or wellness on our campus.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) requires public educational institutions to collect and maintain certain safety and crime information. Due to the role this position plays on our campus, this position has been identified as being a Campus Security Authority (CSA). CSAs are individuals designated by the University with responsibility for supervising or ensuring safety of others (including student employees in the course of their employment duties) and have a duty to report crimes observed or reported to them.
Auburn University at Montgomery reserves the right once interviewing has begun to stop accepting applications.
Duties and Responsibilities:
Receive, relay, and/or transmit routine and emergency calls to police, fire, and other public agencies.
Maintain log of radio transmissions, telephone calls, and other information.
Maintain incident reports of criminal activity or complaints; assist in ticket administration.
Monitor fire alarm system.
Issue parking decals.
Knowledge, Skills, and Abilities:
Knowledge of radio 10-codes and appropriate radio communication guidelines
Knowledge of law enforcement jargon
Knowledge of AUM Police Department procedures and policies
Ability to operate communications equipment
Ability to write and maintain reports
Ability to communicate with other public agencies
Ability to respond to multiple competing demands
Ability to speak clearly and provide clear and concise instructions to others
Minimum Qualifications:
Education equivalent to completion of high school.
Job Open Date: 07/23/2025 This posting will remain open until closed: Yes Job Close Date: About the University/College
Auburn University at Montgomery has been ranked among the South's top universities by U.S. News and World Report, was named one of the best colleges in the Southeast by The Princeton Review, is designated as a Military Friendly School, and is consistently chosen as the best university in the area. Auburn Montgomery provides students with detailed knowledge and hands-on, practical experience, often from professionals in the field.
Quick Link ************************************** Position Profile Link
Applicant Documents
Required Documents
* Resume
EMS Public Safety Dispatcher - Huntsville EMS - FT - Shift Varies
Dispatcher job in Huntsville, AL
This position performs dispatch and/or call taking of emergency and non-emergency medical assistance.
Responsibilities
Essential Duties and Responsibilities:
(Other duties may be assigned)
Dispatches emergency calls to closest appropriate unit utilizing the CAD tools to access system status.
Monitor various radio frequencies to keep apprised of developing situations.
Operates two-way radio and/or other communications equipment to copy calls to other public safety agencies
and medical first responders.
Read and effectively interpret maps and information from a computer screen in order to determine locations and
provide directions.
Enters, updates, and retrieves information from a variety of computer systems.
Relay information and messages to and from emergency sites, to all other individuals or groups requiring
notification.
Scan computer screens, and contact field units in order to determine units available for dispatch.
Knowledge of and ability to operate computer-based telephone system.
Demonstrates faithfulness in work attendance and punctuality
Exhibits sufficient multi-tasking to accomplish required time management of all activities
Works diligently to provide excellent customer service by being calm, polite, and sympathetic
Behavioral Core Competencies:
To perform the job successfully, an individual should demonstrate the following competencies on a daily basis. These
factors will be used to measure an employee's performance throughout the workday.
Administrative:
1) Demonstrates proper attendance and punctuality requirement
2) Completes tasks on time and accepts responsibility for the best of the organization
3) Time management and prioritizing - shifts back and forth between two or more activities or sources of
information and can prioritize activities based on specific rules/guidelines
4) Pursues training and development opportunities; strives to build knowledge and skills in order to share with
the organization
5) Observes proper safety and security procedures
Communication:
1) Distribution of information, both written and oral
2) Provides excellent customer service
3) Demonstrates teamwork with co-workers and supports organizational success
4) Supports organization's goals and values; supports EEOC values by respecting diversity within the
organization
5) Maintains highest standards of professionalism
Cognitive:
1) Problem solving - discovers, analyzes, and solves problems to overcome obstacles
2) Speed of Closure - quickly assesses and implements course of action required
3) Exhibiting problem sensitivity - recognizes when something is wrong or about to go wrong
4) Communication multi-tasking through maintaining situational awareness at all times
5) Initiative - identifies opportunities and issues, and proactively acts to follow through on work activities to
capitalize or resolve them
6) Innovative - generates unique ideas for improving work
7) Exhibits adaptability - can change in demanding work environment when unexpected events happen for the
best environmental fit
8) Listening - accurately receives information and reciprocates effectively to party received from
9) Decision making - weighing risks, makes accurate and quality judgments
10) Uses analytical thinking without becoming easily distracted
Qualifications
Qualifications:
Hard Skills:
1) Education - Education: High School diploma or equivalent
2) Typing Skills - Must have the ability to type a minimum of 35 words per minute.
3) Pre-employment Testing - CritiCall (Computerized Critical Skills) testing with a minimum of 80% score.
4) Has successfully completed EMD certification in call taking and/or dispatching of medical emergency calls.
Soft Skills:
1) Auditory Skills - ability to hear, comprehend, and distinguish sounds and verbal communication in the presence
of other distracting sounds via a headset, telephone, or other external source.
2) Listening Skills - ability to retain detailed information
3) Vision Skills - must have adequate vision to quickly and accurately read maps, safety manuals, and all
computer system monitors. Specific vision abilities required by this job include color vision, close vision, distance
vision, peripheral vision, depth perception and ability to adjust focus.
4) Language Skills - Ability to read and interpret documents such as safety rules, operati
Education: High School diploma or equivalent
License/Certification and/or registration: Has successfully completed EMD certification in call taking and/or dispatching of medical emergency calls.
Additional Abilities/Skills: Typing Skills - Must have the ability to type a minimum of 35 words per minute. Pre-employment Testing - CritiCall (Computerized Critical Skills) testing with a minimum of 80% score.
Education: High School diploma or equivalent
License/Certification and/or registration: Has successfully completed EMD certification in call taking and/or dispatching of medical emergency calls.
Additional Abilities/Skills: Typing Skills - Must have the ability to type a minimum of 35 words per minute. Pre-employment Testing - CritiCall (Computerized Critical Skills) testing with a minimum of 80% score.
Auto-ApplyWarfighter Communications Operations
Dispatcher job in Montgomery, AL
What you'll do * Plan, design, maintain and operate information networks and cyberspace systems necessary for operations * Provide a broad range of cyber-related expertise key to successful warfighting operations in the air, space and cyberspace domains
* Facilitate architectural and technical solutions to operational requirements
Truck Scale Dispatch / Customer Service
Dispatcher job in Tuscumbia, AL
Rogers Group, Inc., headquartered in Nashville, is a privately held aggregates and asphalt highway construction company operating and meeting customer needs in 12 states with over 3,000 employees. RGI, established in 1908, has the distinction of being recognized as the largest privately held aggregate producer in the United States.
We have 86 quarries and 56 asphalt plants across Tennessee, Mississippi, Georgia, Alabama, South Carolina, North Carolina, Kentucky, Arkansas, Texas, Indiana, Illinois, and Ohio.
Rogers Group is currently seeking a Truck Scale Dispatch/Customer Service Representative I to work at our Tanner Quarry, Tanner Alabama, Alabama SMA. This position reports to the Area Controller. The successful candidate will have a strong work ethic, intuitive problem- solving skills and drive to me the organization's needs.
Job Details:
Wages start at $21.00, Starting wage based on verifiable experience.
Fulltime/Permanent
Night Shift, $3 night shift premium
Weekend work may be required
Overtime available along with extensive medical and retirement benefits
Job Responsibilities:
Provide friendly, professional, and thorough customer service
Take and input customer orders
Dispatch products and material for delivery
Enter requisitions for purchase orders
Process incoming invoices from vendors
Promote team atmosphere at location and across the division
Assist in processing paperwork for corporate accounting systems such as accounts payable, payroll, etc.
Assist sales staff with customer service responsibilities
May be called upon at the discretion of Managers to perform other duties
Qualifications:
High school diploma required
Prior experience with accounts payable, general accounting, and billing related tasks - preferred
Proficiency with Microsoft Office applications
Excellent customer service skills
Detail oriented with a high degree of accuracy with the ability to multi-task
As a Rogers Group employee, you will have access to our competitive company perks, including:
Medical, Dental, Vision Insurance plus Health Savings Account with annual company contribution.
Company provided Group Life and Accidental Death & Dismemberment insurance.
Retirement 401(k) with company contribution and match at one year of service.
Company provided Short- and Long-Term Disability.
Paid Holiday's including Christmas shutdown between Christmas and New Years Day.
Paid vacation available after 180-day probationary period and accrued based on years of service.
Annual performance-based merit increases.
Career growth/advancement opportunities.
RGI EEO Statement
It is the policy of Rogers Group, Inc. to recruit, hire, and promote individuals based on demonstrated merit and qualifications. We are committed to providing a work environment that is free from discrimination, harassment, and retaliation as protected by applicable federal, state, or local laws.
All applications are accepted online at ***********************
Auto-ApplyFire Your Dispatcher! O/O's 88% to 92%
Dispatcher job in Alabama
*88% to 92% of Gross *NO ESCROW *Self Dispatch Plan your own Loads *Major Fuel Discounts *HUGE Safety Bonuses *Trailer rental available *Plates Available *Plan your own Home time Self Dispatch Owner operators with VAN equipment in Alabama (AL), Georgia (GA), Florida (FL) Earn up to $8,000 weekly with 88% to 92% gross pay. Power-only options available. , weekly direct deposit, fuel program, and optional trailer rental. Apply now and drive with freedom.
- Valid CDL-A license
- Minimum 2 years of experience
- 2005 or newer tractor
- Must not be leased to another carrier
- Must be eligible to operate under our MC
- No DUI Careless Wreckless Driving
- No SAP
- 15+ over Speeding
9-1-1 Calltaker
Dispatcher job in Huntsville, AL
The Huntsville-Madison County 9-1-1 Center is seeking qualified individuals to join our team of dedicated 9-1-1 Calltakers. We need responsible and motivated people that have a passion to help others. This exciting career field will provide you this opportunity and will allow you to help others far beyond what most people will ever experience. 9-1-1 Calltakers answer 9-1-1 emergency calls and process or reroute them to emergency dispatch agencies (police, fire, medical) as needed. Calltakers follow a computerized protocol system that guides them step-by-step to gather the appropriate information and ask callers life-saving questions. Calltakers also use location and mapping systems to aid in locating 9-1-1 callers. Calltakers accomplish all of this and more while working in a new state-of-the-art 9-1-1 building with cutting-edge technology.
New Calltakers receive up to 12 weeks of training. Each is assigned a trainer/mentor who guides and teaches them the intricate components of 9-1-1 calltaking, to include techniques to properly communicate with 9-1-1 callers during highly emotional and stressful emergencies.
Benefits:
100% Employer-paid medical premiums (BCBS of Alabama) including family coverage
100% Employer-paid supplemental medical insurance
Full pension under the Retirement Systems of Alabama (Tier 1)
Employer-paid Term Life Insurance
Employer-paid Long Term Disability
Employee Assistance Program
Optional Dental, Vision, Short-Term Disability, pre-tax Flexible Spending Accounts (Medical and/or Childcare), and a full Cafeteria plan of other optional benefits
Competitive starting pay
Comprehensive paid training
Annual Cost of Living Increases
Annual Longevity Pay Increases
12 paid holidays per year
Annual uniform allowance
Accrued paid sick leave & vacation
Other benefits available to First Responders through vendors
$1.25 per hour shift differential, if employee works 6:00 p.m. - 6:00 a.m.
Required Education:
High School Diploma, GED or higher
Required Qualifications:
Ability to type at least 25 words per minute with 80% accuracy
Ability to work 6:00 a.m. - 6:00 p.m. or 6:00 p.m. - 6:00 a.m.
Must pass a computerized applicant test
Must pass a thorough post-job offer polygraph test
Must pass a post-job offer background check
Must pass a post-job offer physical examination (vision/hearing/drug screening)
We strive to make a difference by serving the people of our community in their time of greatest need. If you are like minded and passionate about helping others, apply now and begin the first step to realizing your next meaningful personal and professional goal.
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