Dispatcher jobs in Chapel Hill, NC - 23 jobs

This position is responsible for supervising and developing drivers and dispatchers addressing customer service issues or complaints, and all shipments to meet the customer's needs and demands. Ensures best course of actions for problem resolution daily to improve customer satisfaction, retention, utilization, and safety. Schedule: Full-time position. 8-hour shifts Position Functions: • Proactively monitor safety metrics and key performance indicators around service pickup, on demand and scheduled • Supervise drivers and dispatchers' performance to ensure proper balance is achieved with business needs and driver needs • Proactively coach dispatchers on performance or behavior expectations • Partner with dispatchers to level service for customers by effectively managing expectations and communicating through relationships and proactive communication • Maximize company profitability and revenue through appropriate equipment utilization and securing backhaul freight • Ensure win scenarios that result in both high driver and customer satisfaction and loyalty • Utilize effective communication to handle sensitive issues, difficult conversations, and/or driver disputes • Effectively maintain driver loads based on availability (PTA), and ensure drivers and equipment are performing as necessary to provide on-time service • Train dispatchers on on-boarding and screens as well as CDL renewal deadlines based on safety department tracking and procedures • Utilize systems such as JD and TMW for various tasks to ensure maximum departmental productivity • Collaborate with operational and support departments on various tasks • Collaborate with cross functional departments on various tasks • Collaborate with the operations department to ensure proper workflow • Collaborate with sales to ensure timely and accurate information is provided to customers • Collaborate with the organization to harness the collective intelligence of the workforce • Collaborate within all levels of the organization to harness the collective intelligence of the workforce • Conduct timely and effective investigations into accidents and incidents • Prepare reports and key performance metrics around service pickup and delivery Education: • High school diploma or equivalent required • Equivalent years of experience are defined as one year of professional experience for each year of education Experience: • 2+ years of operations experience including customer service, fleet management, or load planning preferred • Transportation, logistics, and/or supervisory experience a plus IND2

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us? Pay Range: $19.19 - $21.50/hr Shift: Monday - Friday 7:00am to 3:00pm EST Location: 1564 Innovation Blvd., Clayton, IN 46118 YOUR ROLE Are you known for your coordination skills? Are you passionate about safety and regulation compliance? If so, we have an opportunity that would allow you to manage driver route assignments, ensuring compliance with DOT regulations and established internal policies and guidelines. WHAT ARE YOU GOING TO DO? Develop and provide excellent customer service to internal and external customers. Dispatch drivers for U.S. domestic shipment pick-ups and deliveries. Ensure compliance with DOT regulations and established internal policies and guidelines. Prioritize time sensitive cargo. Notify drivers of pick-up and delivery assignments. Maintain shipment information under the Customs control document. Ensure required paperwork is submitted timely to Import personnel. Manage stored data and enter new data in computer database. Assist with shrink-wrapping, loading and downloading freight, verifying the labeling of domestic shipments, and noting the count and condition of cargo received. WHAT ARE WE LOOKING FOR? Education and Experience: High School Diploma or GED; Minimum two years related experience. Minimum one year of industry experience preferred. Knowledge of local geographic market. Credentials: Valid state issued Class C Driver's License (Not Required). Forklift Certification. DOT Dangerous Goods/Hazardous Materials Certification. (Will receive CEVA certification training) Ability to frequently lift and/or move up to 50 lbs. Ability to drive and/or operate heaving machinery or equipment. Skills: Basic proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing skills and/or data entry skills. Ability to add, subtract, multiply and divide. Characteristics: Demonstrated leadership ability. Ability to read, comprehend, and complete basic checklists, forms or other related documents. Ability to identify and resolve problems in a timely manner. Responds promptly and professionally to customer needs. WHAT DO WE HAVE TO OFFER? With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role. ABOUT TOMORROW We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career. #LI-KS1 CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: ************************************. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar. Information provided is true and accurate. False statements or information will result in the application voided. Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage. Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan. Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan. 401(k) with company match. Flexible Paid Time Off programs including company paid holidays. Tuition reimbursement program.

Are you ready to take your career to the next level? With more than 20 years of home service in the Durham and surrounding areas, at JD Service Now, we believe work feels better when you're surrounded by people who cheer you on, have your back, and treat you like family (the kind you actually want to hang out with). We're not just offering a job - we're offering a place where you can grow, thrive, and feel proud of the impact you make every day. What's in it for you? * Competitive WEEKLY (that's right, every week) pay - with weekly/monthly bonus opportunities. * Consistent work schedule & PTO * 85% company paid health insurance for you, 20% for your dependents * 100% company paid dental and vision insurance for you, 20% for your dependents * 6% 401k match - let's invest in your future together. * Take home truck with all gas, maintenance, and tolls covered by us! * Ongoing training and development - we want you to grow with us! What You'll Do As a Dispatcher at JD Service Now you will be an integral part of our operations team, responsible for coordinating and dispatching technicians to deliver exceptional service to our valued customers. Your exceptional organizational skills and ability to handle high-pressure situations will contribute to our success. Key Responsibilities: * Efficiently schedule and dispatch HVAC, Plumbing, and Electrical service technicians to customer locations. * Prioritize service calls based on urgency and customer needs. * Communicate with customers to provide updates on technician arrival times. * Collaborate with field technicians to ensure efficient use of resources and timely job completion. * Maintain accurate records of service calls and technician schedules. * Assist in resolving any scheduling conflicts or service-related issues. * Provide exceptional customer service and support to address inquiries and concerns. Traits You Have * Integrity & drive: You do what's right - even when no one's looking - and always aim higher. * Professional presence: You show up sharp, prepared, and proud to represent JD Service Now. * Grit & hunger: You push through challenges, love a good win, and don't stop until you do the job right. * Detail-oriented: You catch the small stuff that makes a big difference - from specs to customer needs. * Team player: You work side-by-side with technicians, installers, and leadership to create an unbeatable customer experience. Our Dealbreakers - and Why They Matter: * Showing up late: Customers rely on us, and so do teammates. * Cutting corners: Safety and quality are non-negotiable. * Bad vibes: We take our work seriously, but we love a positive team. * Unwilling to learn: Every day is a chance to get better - if you don't want that, this isn't the place for you. We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to reviewing your application!

Elevate Textiles, a global provider of textile products and solutions, is looking to fill the position of Dispatcher to support its private fleet. The position is based out of the company's offices in Greensboro, NC. The Dispatcher is responsible for coordinating efficient logistics and communications between customers and drivers to fulfill transportation orders across Elevate's business units and customers. Also assists with other responsibilities including to coordinate and track transportation claims; assist plants with carrier load assignment; and serve as the backup for other Fleet staff. Primary Responsibilities Coordinate scheduling of transportation between Elevate operations and specific vendors and customers, to include coordination with outside LTL as needed. Provide freight quotations for Plants, Customer Service team and others using Kuebix and LTL Select. Monitor Transportation scheduling issues and work with carriers to resolve. Confer with customers to expedite or locate missing, misrouted, delayed or damaged goods. Maintain a Transportation Claims file. Assist in gathering and submitting lane data for North American shipments. Perform additional job-related duties and complete special projects as assigned. Skills Requirements High school diploma or equivalent. Operations or traffic experience, 2+ years Dispatch experience preferred. Must be able to work under pressure. Must have a comprehensive working knowledge of computer aided quotation systems. Demonstrated prioritization and organizational skills. Demonstrated problem-solving and communication abilities. Must have a comprehensive working knowledge of Microsoft Excel, Word and Outlook.

Job Description Manada Tech is looking for a new site dispatcher. We are looking for someone who is a great listener, strong communicator, and diligent in completing tasks. The right person will have exceptional organizational skills and excellent attention to detail. Our ideal candidate has excellent customer service skills and work experience in a role demonstrating their ability to drive customer and client satisfaction. Finally, our site dispatcher should be comfortable with being an escalation point of contact for our customers, and an individual who can address issues with products and services. Site Dispatcher will support the Site Manager in managing escalation and workflow from Manada's partners and clients. This position will be on-site at our Durham, NC office. All Shifts Available 6 am to 8 pm $16.50-18.50/ hour Requirements Proficiency and experience using Microsoft Outlook, Word and Excel Understanding of work order scheduling, route management, and dispatch services (willingness to learn) Read and speak English (Spanish Fluency a positive) Punctual with excellent attendance Possess strong time management skills. Ability to operate standard office equipment (e.g., computers, printers, copy machines, etc.) Communication: Ability to write, speak, hear, and understand the spoken and written word to respond promptly to e-mail, voicemail, and system messages and requests General knowledge of office management practices and procedures Must be able to pass a background check. Benefits Paid Training 401k Paid time off Medical benefits Health Dental Vision Paid Training Opportunity to Grow and Develop your Career

Job Description Do you thrive in a fast-paced environment and love helping people? Join the top-rated HVAC & Plumbing company in the Triangle and become part of a team that values customer service, teamwork, and excellence! We're seeking a customer-focused Dispatcher to coordinate service calls, support our technicians, and ensure our customers receive top-tier service. If you're organized, detail-oriented, and great at problem-solving, we want to hear from you! We offer competitive pay, monthly bonuses, great benefits, and plenty of growth opportunities. From healthcare and retirement plans to paid time off and employee perks, we take care of our team. Plus, with ongoing training and a supportive work environment, you'll have everything you need to succeed! What You'll Do: Manage daily schedules and dispatch service technicians efficiently. Coordinate return service visits when parts arrive. Maintain the on-call schedule and keep customer records up to date. Communicate clearly with technicians, managers, and customers. Answer inbound calls and assist with scheduling. Review, resolve, and close service tickets. Pre-call customers and route service calls effectively. Report any field issues to the Service Manager. Maintain accurate records of customer interactions and service updates. Pay & Schedule: Pay Rate: $20+ per hour Work Location: On-site only Schedule: Monday-Friday, 9 AM - 6 PM One Saturday per month, 7:30 AM - 2 PM (on-site) Overtime Available, with commission from overtime shifts What We're Looking For: Experience in customer service or dispatching. Strong communication and problem-solving skills. Ability to multitask and prioritize in a fast-paced environment. Familiarity with ServiceTitan (preferred but not required). A positive, customer-first attitude with a focus on teamwork. Ready to join a company that values its employees and was voted "Best Place to Work"? Apply today!

Job DescriptionBenefits: Bonus based on performance Dental insurance Health insurance Opportunity for advancement Paid time off About Us: Cornerstone Trucking, LLC is a leading provider of logistics and transportation services, committed to delivering exceptional service and efficiency to our clients. With a strong focus on innovation and customer satisfaction, we take pride in our dedicated team, who work diligently to keep our operations running smoothly. Job Summary: We are seeking a detail-oriented and organized Logistics Dispatcher to join our dynamic team. The ideal candidate will coordinate and oversee transportation operations, ensuringthe timely delivery of goods and resources while maintaining optimal communication with our drivers and clients. Key Responsibilities: Schedule and dispatch trucks to transport goods to destinations efficiently and promptly. Monitor and track shipments to ensure timely delivery, addressing any issues or delays proactively. Maintain communication with drivers to provide support and resolve any on-road challenges. Collaborate with the operations team to optimize routes and reduce transportation costs. Update and maintain accurate records of deliveries and logistics operations in the companys system. Prepare reports on transportation activities and performance metrics as needed. Establish and maintain positive relationships with clients and logistics partners. Ensure compliance with DOT regulations and company policies. Qualifications: High school diploma or equivalent Proven experience as a dispatcher or in a similar logistics role, preferred but not required. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficient in Microsoft Office Suite and experience with logistics software. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Knowledge of DOT regulations and safety protocols is a plus. We encourage candidates to apply even if they do not meet all the listed qualifications. Training will be provided, and we value a strong work ethic, willingness to learn, and positive attitude.

Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to drivers; owner operators and/or fleet. Communicate and coordinate between all IMC locations to maximize drivers' time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.

Primary Responsibilities: Distribute repair orders to technicians, insuring that the correct technician is assigned to the job Work with technicians and service advisors to prioritize work distribution Work with and communicate with the parts department to make sure the technicians get needed parts in a timely manner Insure that Technician Trainees are paired with the correct senior technician to receive proper training Prolonged periods of computer usage and data entry Qualifications Job Requirements: Two years of experience in the automotive/service industry strongly preferred Strong communication skills Problem solver Valid Drivers License and clean driving record Must consent to and pass a drug/background screen Professional appearance required Enthusiasm, positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to personal improvement

Full-time Description Being a service dispatcher at Go Green Plumbing, Heating, Air & Electrical means being a 5-Star central communication hub for all communications throughout the day via the service technicians and customers that are on our schedule. A dispatcher coordinates and directs our service technicians by receiving calls, prioritizing tasks and job requests, and relaying crucial information for efficient operations, ensuring timely responses, and ensure all KPI's are met daily. Key duties include dispatching resources, updating schedules, resolving real-time issues, tracking progress using software, maintaining records, and acting as a liaison between field teams, management, and customers. Key Responsibilities Receive & Prioritize Calls: Answer emergency and non-emergency calls, gathering essential information and determining response priority. Dispatch & Coordinate: dispatching personnel to jobs needed, updating customers, scheduling returns Monitor & Track: Keep real-time track of field units' locations and progress, updating routes for traffic or delays. Communicate: Relay work orders, instructions, weather updates, and other vital info to field staff. Problem Solve: Address conflicts, customer issues, and operational disruptions immediately, adjusting plans as needed. Maintain Records: Keep accurate logs, dispatch records, and other documentation. Requirements Strong communication (verbal and written) and interpersonal skills. Excellent multitasking with problem-solving abilities and attention to detail Ability to remain calm under pressure in fast-paced environments. Proficiency with communication and mapping/dispatch computer software. Amazing customer service (5-star service company) High school diploma (Associate's degree often preferred in logistics/related fields).

Truck Dispatcher Job Description We are looking for a motivated Trucking Dispatcher who will be responsible for overseeing the scheduling and dispatching of our fleet of trucks. In this position, you will work closely with drivers, customers, and other team members to ensure timely delivery of goods. You will also be expected to maintain accurate records, monitor driver performance, and resolve any issues that may arise during the transportation process. Candidate must have good communication, interpersonal skills and organizational skills. Ideal candidates will be reliable, flexible, critical-thinking problem solvers. Duties and Responsibilities Coordinating the schedules of truck drivers, including pickups and deliveries Communicate with drivers to ensure they have the necessary information and resources to complete their routes Ensure compliance with all safety regulations and company policies Maintain accurate records of shipments and deliveries Manage and oversee a team of drivers and logistics personnel Continuously evaluate and improve logistics processes to increase efficiency and productivity Answering calls from drivers, shippers, and brokers, and keeping them informed of delivery times and road conditions Troubleshooting issues that may arise while drivers are on the road Monitors availability and maintain schedules concerning all aspects of trucking operations Use computers, phone and other technological devices with ease Attend weekly staff meetings Determine types and number of trucks needed for all projects Orders and maintains needed truck supplies Coordinate and facilitate resources on a daily basis to meet work schedule Be comfortable in a construction environment Assist transportation manager with supervision of transportation department employees Complete other duties as assigned by supervisor and/or management Requirements and Qualifications Learn and follow all safety regulations. Be familiar with DOT regulations. High school diploma or equivalent Minimum of 2 years experience in dispatching trucks Excellent communication and organizational skills Ability to work in a fast-paced environment Knowledge of transportation regulations and laws Proficient in computer software such as Microsoft Office and transportation management systems Strong problem-solving skills Ability to work independently and as part of a team Attention to detail Flexibility to work long hours and weekends Ability to handle stressful situations and make quick decisions Knowledge of geography and routes Driver license required Some travel may be required. All applicants must be authorized to work in the United States. Pre-employment checks include reference checks and drug testing and DMV records (as needed).

Key Duties and Responsibilities: Answer incoming service calls and schedule appointments promptly Dispatch technicians to jobs based on skills, availability, and location Provide customers with scheduling updates, delays, and job status information Support technicians throughout the day with job details and clear communication Monitor routes and workloads to maximize efficiency and productivity Collaborate with service managers to resolve scheduling conflicts and prioritize urgent calls Maintain accurate service records, work orders and documentation in company systems Assist with administrative tasks such as billing, invoicing, and reporting when needed QUALIFICATIONS: Previous experience in dispatching, scheduling, or customer service (HVAC or home services preferred) Strong organizational and multitasking skills with attention to detail Excellent verbal communication and customer service skills Ability to stay calm and solutions-oriented in fast-paced or urgent situations Comfortable using dispatch or scheduling software and general computer systems Team-oriented mindset with the ability to collaborate effectively

Durham County Government employs approximately 1,900 employees that work towards providing needed services throughout the community. With a wide array of services, Durham County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow and play. For more information about Durham County Government, visit ************** DEPARTMENT: Durham County Sheriff's Office DATE POSTED: January 5, 2026 CLOSING DATE: December 31, 2026 SALARY MIN: [[$43,381.00]] SALARY MAX: [[$73,695.00]] POSITION NUMBER: 4000277 JOB TYPE: Full-Time OPEN UNTIL FILLED GENERAL DESCRIPTION The Durham County Sheriff's Office is seeking qualified candidates for Telecommunicator positions. The purpose of this job is to perform responsible work (on an assigned shift) dispatching emergency vehicles, equipment and personnel in response to emergency and non-emergency situations. This position works under close supervision according to set procedures. DUTIES AND RESPONSIBILITIES The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary. * Receives emergency calls, determines location and nature of emergency and dispatches appropriate personnel and equipment. * Enters data into a computer aided dispatch (CAD) system. * Receives complaints and requests for service in person or by phone. * Receives and transmits messages by radio and maintains radio log. * Operates computer PIN terminal to transmit and receive data. * Enters and modifies data stored in the national and state computer database. * Takes telephone calls, provides information, data and advice to the public. * Performs related work as assigned. KNOWLEDGE, SKILLS AND ABILITIES * General knowledge of the methods of operating communication systems. * General knowledge of radio and data terminal procedures. * Thorough knowledge of the geography of the County and location of important buildings. * Ability to type at a reasonable rate of speed. * Ability to communicate effectively. * Ability to interact professionally with the public under difficult and stressful conditions. * Ability to operate all communication consoles. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS Must be a US citizen, 18 years of age and a high school graduate or equivalent. SPECIAL CERTIFICATIONS AND LICENSES: * Must successfully complete the North Carolina Justice Academy Telecommunicator Certification Course within one (1) year of hire. PREFERRED REQUIREMENTS: Completion of the basic Telecommunicator Certificate Course. PHYSICAL DEMANDS: Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and reocurring basis or sustained keyboard operations. Must be able to work a rotating shift schedule that includes nights, weekends, and holidays all year round. UNAVOIDABLE HAZARDS (WORK ENVIRONMENT) * None. Americans with Disabilities Act Compliance Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management. BENEFITS AT A GLANCE: $6,000 Sign on Bonus * Vacation / Sick Time * Paid Holidays * Paid on the job training * Employee Health Insurance * Employee Dental Insurance * Employee Vision Insurance * Paid Parental Leave (12 weeks) * County Retirement * 401k Retirement Our employees also enjoy: * Unrivaled benefits at affordable rates for the whole family * Onsite Wellness Clinic * Three (3) well-equipped employee gyms * 30 minutes of paid leave each day for exercise If you have any questions please contact the Durham County Sheriff's Office Training and Recruitment Division **************. Durham County Government is an Equal Opportunity Employer

An employee in this position performs communication work receiving Emergency and Non-Emergency Calls for service and various tasks for law enforcement, fire, EMS, and after hours answering for partner agencies in the county. This critical role serves as the vital communications link between the public in need of assistance and emergency services response. This entails a candidate being able to work independently in a high-stress environment while receiving and evaluating incoming emergency and administrative requests for emergency services, including but not limited to law enforcement, fire, and emergency medical services (EMS); triaging those requests for service; providing guidance and assistance to the public in life-safety situations; and coordinating appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe. Work is performed under the supervision of the Communications Shift Supervisor and is evaluated through observation, monitoring of radio communication, discussion and review of reports. Work is performed inside the Emergency Communications Center. The workload can fluctuate from minimal to extremely fast-paced and high call volume. This employee could deal with crisis situations that require them to make quick decisions to ensure safety of callers, responders, managing resources. The Telecommunicator must be able to work all shifts including days, nights, weekends and holidays. The Telecommunicator must be able to adapt and cope with stressful situations, emotional callers, and other unprofessional contacts. Hourly pay rate is $21.6262 based on (2288 hours) DUTIES AND RESPONSIBILITIES ESSENTIAL FUNCTIONS OF THE POSITION: * Receives Emergency and Non-Emergency calls for service via phone, radio or other means of Communication. * The Telecommunicator will operate a variety of electronic equipment, including telephony, and Computer-Aided Dispatch (CAD) to maintain constant contact with Law Enforcement, Fire and EMS personnel. * Operates a Computer-Aided Dispatch (CAD) system, along with his/her training, policies, protocols and procedures to screen calls for service. This employee should be able to promptly answer the calls professionally, regardless of if the call is received via telephone, text, video or other method. * Providing pre-arrival and post-dispatch instructions during high-stress situations, such as CPR, Active Shooter, Childbirth, Callers in Danger, etc. * The Telecommunicator will ascertain such information by obtaining the location of the emergency, the nature of the emergency, and all pertinent and available information. * The Telecommunicator will utilize the International Academy of Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) to protocol process and prioritize calls for service. * Using training and operational policies, protocols, and procedures to take appropriate action including, but not limited to: relaying critical information, and dispatching/initiating the emergency response system. * Assigning units to incidents via radio, or other methods of Communication. * Relaying pertinent information, coordinating available resources, etc. * Conducting continuous status checks for responders to ensure the continuous safety of those responders on the scene. * Documenting thorough and accurate information about the incident and maintaining consistent awareness of the scene. * Enter/Modify/Clear National Crime Information Center (NCIC) files for law enforcement agencies such as Wanted Persons, Missing Persons, Stolen Vehicles, etc. * This position is essential, and the employee must report to work during disaster situations. * Performs other related duties as required. MINIMUM QUALIFICATIONS MINIMUM REQUIREMENTS TO PERFORM WORK: * Graduation from high school/or GED and some communications, dispatching, or other public contact work preferred; or an equivalent combination of education and experience. * Must have or obtain a North Carolina Driver's License and have reliable transportation to and from work. SPECIAL REQUIREMENTS: * Upon employment, the Telecommunicator must be able to obtain certification from the North Carolina State Bureau of Investigation (SBI) as a Division of Criminal Information (DCI) Operator within 90 days. * Must be able to obtain certification from the North Carolina Sheriff's Training & Standards as a Basic Telecommunicator within one year of employment. * Other Certifications required upon employment include, but not limited to: Cardiopulmonary Resuscitation (CPR) Emergency Medical Dispatch (EMD) Emergency Fire Dispatch (EFD) Emergency Police Dispatch (EPD) Division of Criminal Information (DCI) Modules 1-3 National Incident Management System (NIMS) 100, 200, 700 & 800. KNOWLEDGE, SKILLS, and ABILITIES: * Knowledge of Emergency Communications is preferred, but not required. * Knowledge of the county. * Knowledge of basic computer skills * Knowledge of stress management. * Ability to make quick decisions in stressful situations while remaining calm. * Ability to show/provide empathy to callers. * Respect * Patience * Ethics, Honesty, and Integrity * Dependable * Flexible * Non-bias * Emotional Control * Skills Required: * Keyboarding/Typing * Multi-Tasking * Critical Thinking and Problem Solving * Ability to work as a team * Active Listening/Verbal and Written Communication Skills * Customer Service * Geography and Map reading * Reasoning and logic * Memory and Recall SUPPLEMENTAL INFORMATION PHYSICAL DEMANDS: * Must be able to physically perform the basic life operational functions of stooping, reaching, lifting, fingering, grasping, talking, and hearing. * Must be able to perform sedentary work exerting up to 10 pounds of force occasionally; and a negligible amount of force frequently or constantly to move objects. * Must possess the visual acuity to operate computer equipment and maintain and review manual written records. WORK ENVIRONMENT: The employee works indoors handling calls from people who are dealing with medical, police, or fire emergencies.

Givens is Driven to Deliver- both for our customers and our employees. Since 1957 we have provided our customers a single source solution for warehouse, distribution, transportation, packing and crating and air freight services. We have been growing significantly over the last few years and continue to grow at a rapid pace. We are currently seeking a Local Trucking Dispatcher to join our Greensboro operations team. This is a critical role that ensures smooth daily workflow, timely customer service and effective coordination of our drivers and equipment. Key Responsibilities Schedule and dispatch local drivers for pick-ups and deliveries in the Greensboro area and surrounding markets. Assign loads based on driver availability, equipment type and customer requirements. Monitor driver progress through dispatch systems, GPS, and regular communication. Serve as the first point of contact for drivers and customers regarding scheduling and last-minute requests. Ensure compliance with DOT hours-of-service, safety regulations, and company policies. Coordinate with maintenance and operations teams regarding truck availability and repairs. Maintain accurate records of dispatch activity, load details, and driver communications. Deliver a high standard of customer service while representing Highways & Skyways with professionalism. Qualifications High school diploma or equivalent required; degree in Logistics, Supply Chain, or related field preferred. 3-5 years of dispatching, trucking, or logistics experience (local/regional preferred). Knowledge of DOT and FMCSA regulations. Proficiency with McLeod TMS, GPS tracking systems, and Microsoft Office Suite is Required. Strong communication, multitasking, and problem-solving skills. Ability to work in a fast-paced environment and make decisions quickly. Team player with a high level of accuracy and attention to detail.

Do you want to help your community in times of crisis? Are you good at remaining calm in stressful situations? Do you have experience communicating frequently via phone? The Burlington Police Department is hiring for full-time Telecommunicators and this just might be the position for you! About Us: The Burlington Communications Center is a 24-hour a day, 7-days-a-week center. The center functions as a vital link between the City of Burlington's and the City of Graham's police and fire departments and those who need emergency and non-emergency assistance. What you will do: Performs routine telecommunications work in receiving and processing emergency and non-emergency calls for the police and fire department under the supervision of a Telecommunicator Lead or Communications Manager. You will be responsible for receiving and prioritizing 911 and non-emergency telephone calls from the public, dispatching appropriate public safety officials, and maintaining open lines of communication with public safety during emergency situations. Work in this position is very sedentary and rarely involves physical exertion. It requires constant attention to multiple computer screens and phone systems. Policing with a Purpose: * Preserving the Sanctity of ALL Life * Nurture and Protect Democracy * Ensure Procedural Justice and Fundamental Fairness * Spirit of Service * Protect the Community from Harm * Treat all individuals with Dignity and Respect-the ethical foundation of policing This is a full-time position. Work is performed on a 12-hour shift during the day, mid-day, or evening. Work may be required on nights, weekends, birthdays, and holidays. Examples of Duties Call Evaluation & Prioritization: * Manages multiple tasks under pressure by taking emergency calls while simultaneously viewing maps, entering information into dispatch software, and coordinating response efforts in real time. * Receives incoming calls from the public via a multi-line phone system, assesses service requests, and determines the appropriate public agency to address the situation. Prioritizes calls based on urgency and severity, ensuring a swift response to critical incidents. * Handles after-hours calls for various services, including animal control, utilities, street maintenance, and traffic signal malfunctions, ensuring seamless coverage around the clock. Communication & Dispatch Operations: * Operates the Telecommunication Device for the Deaf (TTY), conducting weekly system tests to ensure accessibility and reliability for all users. * Dispatches police and fire officials to emergency situations using multi-channel radio systems, maintains communication with officers, and coordinates additional units based on evolving circumstances. * Monitors the self-initiated activities of officers, providing them with critical information from the NCIC system to assist with ongoing investigations and actions. Data Management & Information Retrieval: * Maintains accurate records of authorizations, warrants, and other essential information related to DCI/NCIC entries, ensuring compliance with operational procedures. * Utilizes the eWarrants system to check for outstanding warrants and communicates real-time results to officers in the field, aiding their decision-making process. * Keeps detailed logs of criminal history and updates relevant databases in a timely manner to support law enforcement efforts. Public Interaction & Professionalism: * Coordinates multi-agency responses with telecommunicators from other agencies for large-scale events or other emergency situations. * Handles public contact with tact, firmness, and decisiveness, ensuring that all communications are in alignment with department policy, as well as federal and state law. * Closes telecommunications calls for service, ensuring that fire and police units are accounted for and returned to service promptly after resolving incidents. Additional Responsibilities: * Completes other related duties as required, contributing to the efficient operation of the telecommunications team and supporting broader departmental functions. Qualifications Knowledge, Skills, and Abilities: Telecommunications & Emergency Operations Knowledge * Ability to take emergency calls while simultaneously viewing maps, typing into dispatch software, and disseminating response instructions. * General understanding of modern telecommunications practices, procedures, and technologies crucial to the efficient operation of emergency response systems. * Familiarity with police and fire department operational procedures, enabling seamless coordination between agencies during critical situations. * Strong grasp of city geography and street locations, ensuring accurate dispatching and quick response times in all areas. Technology & Equipment Expertise * Ability to learn how to operate computer-aided dispatch (CAD) consoles, radio systems, telephones, and computer terminals to manage emergency communications efficiently. * Ability to learn how to read and interpret maps quickly, scan warrant files, and review recorded tapes, ensuring quick access to critical information. Resource & Manual Utilization * Knowledgeable in utilizing various support resources, including call books, HAZMAT manuals, tactical dispatch manuals, and other standard operating procedure guides to navigate emergency protocols and provide optimal support. Language & Communication Support * Ability to learn how to use Language Line interpreting services to connect 911 callers with interpreters swiftly, ensuring effective communication across language barriers and improving response outcomes. * Ability to control telephone conversations to gather accurate information and provide clear, correct instructions to emergency responders. * Ability to think clearly and act decisively in high-pressure emergency situations. * Demonstrated ability to speak clearly and use proper diction during all forms of communication. Minimum Requirements: * U.S. Citizenship * High School Diploma or GED equivalency * At least six (6) months of work experience in a dispatch function or extensive public contact role. Special Requirements: * NC DCI Certification or ability to obtain within first six (6) months (Modules 1, 2 and 3). * Basic Telecommunicator Certificate through NC Sheriff's Standards or the ability to obtain within first six (6) months. Preferred Qualifications: * Prior experience in a law enforcement or fire/EMS environment * Current certification as an emergency service Telecommunicator by NC Sheriffs' Standards Supplemental Information Physical Requirements and Working Conditions: * Work in this class is described as being sedentary and seldom requires much physical exertion to complete tasks. * Work typically involves the ability to physically perform the basic life operational functions of grasping, feeling, talking, hearing and repetitive motions. * Employee works rotating shifts which can cause fatigue from switching internal biorhythm clocks. * Employee regularly operates a variety of machinery and equipment, including telephones, computers, calculators, copiers, facsimile machines, etc. * Work necessitates visual acuity to determine the accuracy, neatness, and thoroughness of work assigned in preparing and analyzing figures, accounting, transcription, computer terminal viewing and extensive reading. * Working conditions include inside environmental conditions. Inclement Weather Classification:Essential FLSA Classification:Non-Exempt * It is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case.* This job description in no way implies that the duties listed are the only ones the employee may be required to perform. The employee is expected to perform other tasks, duties, and training as requested by their supervisors.

Job Description Are you ready to take your career to the next level? With more than 20 years of home service in the Durham and surrounding areas, at JD Service Now, we believe work feels better when you're surrounded by people who cheer you on, have your back, and treat you like family (the kind you actually want to hang out with). We're not just offering a job - we're offering a place where you can grow, thrive, and feel proud of the impact you make every day. What's in it for you? Competitive WEEKLY (that's right, every week) pay - with weekly/monthly bonus opportunities. Consistent work schedule & PTO 85% company paid health insurance for you, 20% for your dependents 100% company paid dental and vision insurance for you, 20% for your dependents 6% 401k match - let's invest in your future together. Take home truck with all gas, maintenance, and tolls covered by us! Ongoing training and development - we want you to grow with us! What You'll Do As a Dispatcher at JD Service Now you will be an integral part of our operations team, responsible for coordinating and dispatching technicians to deliver exceptional service to our valued customers. Your exceptional organizational skills and ability to handle high-pressure situations will contribute to our success. Key Responsibilities: Efficiently schedule and dispatch HVAC, Plumbing, and Electrical service technicians to customer locations. Prioritize service calls based on urgency and customer needs. Communicate with customers to provide updates on technician arrival times. Collaborate with field technicians to ensure efficient use of resources and timely job completion. Maintain accurate records of service calls and technician schedules. Assist in resolving any scheduling conflicts or service-related issues. Provide exceptional customer service and support to address inquiries and concerns. Traits You Have Integrity & drive: You do what's right - even when no one's looking - and always aim higher. Professional presence: You show up sharp, prepared, and proud to represent JD Service Now. Grit & hunger: You push through challenges, love a good win, and don't stop until you do the job right. Detail-oriented: You catch the small stuff that makes a big difference - from specs to customer needs. Team player: You work side-by-side with technicians, installers, and leadership to create an unbeatable customer experience. Our Dealbreakers - and Why They Matter: Showing up late: Customers rely on us, and so do teammates. Cutting corners: Safety and quality are non-negotiable. Bad vibes: We take our work seriously, but we love a positive team. Unwilling to learn: Every day is a chance to get better - if you don't want that, this isn't the place for you. We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to reviewing your application!

Manada Tech is looking for a new site dispatcher. We are looking for someone who is a great listener, strong communicator, and diligent in completing tasks. The right person will have exceptional organizational skills and excellent attention to detail. Our ideal candidate has excellent customer service skills and work experience in a role demonstrating their ability to drive customer and client satisfaction. Finally, our site dispatcher should be comfortable with being an escalation point of contact for our customers, and an individual who can address issues with products and services. Site Dispatcher will support the Site Manager in managing escalation and workflow from Manada's partners and clients. This position will be on-site at our Durham, NC office. All Shifts Available 6 am to 8 pm $16.50-18.50/ hour Requirements Proficiency and experience using Microsoft Outlook, Word and Excel Understanding of work order scheduling, route management, and dispatch services (willingness to learn) Read and speak English (Spanish Fluency a positive) Punctual with excellent attendance Possess strong time management skills. Ability to operate standard office equipment (e.g., computers, printers, copy machines, etc.) Communication: Ability to write, speak, hear, and understand the spoken and written word to respond promptly to e-mail, voicemail, and system messages and requests General knowledge of office management practices and procedures Must be able to pass a background check. Benefits Paid Training 401k Paid time off Medical benefits Health Dental Vision Paid Training Opportunity to Grow and Develop your Career

Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to drivers; owner operators and/or fleet. Communicate and coordinate between all IMC locations to maximize drivers' time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver. Essential Functions: * Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching. * Complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs. * Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure. * Apply any additional charges including and notify customer service of changes. * Track/Maintain yard report, MDR, CNI, and Divisional Pool * Actively participate in driver recruiting and retention * Request rail billing * Processes ATP's and Non-Productive pay. Review preliminary payroll * Oversee drivers HOS and ELD updating * Manage roadside repair * Oversee and manage Rail/Port pins - reservations - LFD * Operating with a sense of urgency while handling challenging environments * Other duties as assigned Skills Desired * Strong data entry and computer skills * Good communication and organizational skills * 3-5 years of intermodal experience preferred (not required) * Knowledge of DOT regulations and/or hazardous materials * Ability to multi-task in a fast-paced environment