What does a dispatcher clerk do?
Dispatcher clerk responsibilities
Here are examples of responsibilities from real dispatcher clerk resumes:
- Manage all accounting functions such as billing, payroll, accounts receivable, accounts payable, and cost reports.
- Manage customer service satisfaction by providing update eta and location of drivers.
- Use RF scanners for shipping and receiving.
- Maintain accurate information in AS400 to ensure pay is accurate for date.
- Update several internal database accordingly (trailer tracking, ship schedule, AS400).
- Perform other duties: i.e., filing, copying, collating, record keeping.
- Dispatch bills through WMS print them out and put them together for all store deliveries.
- Distribute pick tickets, audit pickers order for accuracy using an inventory RF scanning systems.
- Record all inventory changes and input inventory data into the warehouse management system (WMS).
- Grasp newly teach directives for handling a GPS in-service system utilize to target close drivers on call.
- DOT regulations are a complete reminder to the drivers to ensure there are awareness of any changes.
- Provide directions if no GPS system, and provide any information need for driver to perform their job.
- Coordinate daily deliveries and pickups with LTL, parcel carriers, truckloads, stores, vendors, and shipping and receiving.
- Discuss cable television equipment operation with customers over telephone to explain equipment usage and to troubleshoot equipment problems.
- Email costumes and Juarez to notify that trailer are ready for pick up.
Dispatcher clerk skills and personality traits
We calculated that 32% of Dispatcher Clerks are proficient in Customer Service, DOT, and Data Entry. They’re also known for soft skills such as Writing skills, Interpersonal skills, and Organizational skills.
We break down the percentage of Dispatcher Clerks that have these skills listed on their resume here:
- Customer Service, 32%
Calculated and projected system support to enhance customer service and operational goals.
- DOT, 16%
Dispatched drivers to deliver Perishable and Grocery items in accordance with DOT Federal Regulations
- Data Entry, 14%
Performed inventory control through inspection, data entry of supplies/merchandise.
- Strong Customer Service, 6%
Contributed to repeat and referral business by using strong customer service and problem solving skills.
- Inbound Calls, 4%
Receive inbound calls and place outbound calls customers as necessary.
- ETA, 4%
Called carriers for ETA's and entered info in a MS Office report as well as called and updated customers.
Most dispatcher clerks use their skills in "customer service," "dot," and "data entry" to do their jobs. You can find more detail on essential dispatcher clerk responsibilities here:
Writing skills. One of the key soft skills for a dispatcher clerk to have is writing skills. You can see how this relates to what dispatcher clerks do because "secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers." Additionally, a dispatcher clerk resume shows how dispatcher clerks use writing skills: "performed administrative tasks such as filing, spreadsheets, mailings, office supply orders, and writing letters. "
Interpersonal skills. Another soft skill that's essential for fulfilling dispatcher clerk duties is interpersonal skills. The role rewards competence in this skill because "secretaries and administrative assistants interact with clients, customers, or staff." According to a dispatcher clerk resume, here's how dispatcher clerks can utilize interpersonal skills in their job responsibilities: "invoice audits, scan into system for payment purposes excellent interpersonal, communication and customer service skills. "
Organizational skills. Another skill that relates to the job responsibilities of dispatcher clerks is organizational skills. This skill is critical to many everyday dispatcher clerk duties, as "secretaries and administrative assistants keep files, folders, and schedules in order so that an office runs efficiently." This example from a resume shows how this skill is used: "maintained confidentiality, security and integrity of all patients and organizational data. "
The three companies that hire the most dispatcher clerks are:
- Dot Foods4 dispatcher clerks jobs
- Kinder Morgan2 dispatcher clerks jobs
- LKQ2 dispatcher clerks jobs
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Compare different dispatcher clerks
Dispatcher clerk vs. Yardmaster/customer service/crew dispatching
A yardmaster/customer service/crew dispatching officer functions differently depending on their industry or place of employment. Most of their responsibilities revolve around dealing with providing customer support and services, responding to inquiries and correspondence, addressing issues and concerns, providing corrective measures, and producing progress reports. There are also instances when they have to manage schedules, prepare presentations, and maintain accurate records. Furthermore, it is essential to adhere to a company's policies and guidelines, all while maintaining a healthy and productive environment for everyone.
While similarities exist, there are also some differences between dispatcher clerks and yardmaster/customer service/crew dispatching. For instance, dispatcher clerk responsibilities require skills such as "dot," "advanced computer," "strong customer service," and "service calls." Whereas a yardmaster/customer service/crew dispatching is skilled in "schedule appointments," "credit card," "troubleshoot," and "hvac." This is part of what separates the two careers.
Yardmaster/customer service crew dispatchings tend to reach similar levels of education than dispatcher clerks. In fact, yardmaster/customer service crew dispatchings are 0.8% less likely to graduate with a Master's Degree and 0.1% less likely to have a Doctoral Degree.Dispatcher clerk vs. Street department dispatcher
Clerks are responsible for many of the general administrative tasks in the office. They are in charge of manning office telephone lines, managing incoming and outgoing mails, filing paperwork and other needed records, scheduling and documenting meetings, typing out documents when needed, disseminating memos and other official announcements, and keeping an inventory of office equipment and supplies. Clerks should have good office skills, communication skills, business writing skills, and time management skills. They should also be able to treat any document or paperwork they handle with confidentiality.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that dispatcher clerk responsibilities requires skills like "customer service," "dot," "data entry," and "advanced computer." But a street department dispatcher might use other skills in their typical duties, such as, "grass," "city streets," "crack sealing," and "mowing."
Average education levels between the two professions vary. Street department dispatchers tend to reach similar levels of education than dispatcher clerks. In fact, they're 1.5% less likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.Dispatcher clerk vs. Clerk
A Transportation Dispatcher's job is to coordinate the transportation of goods by trucks with suppliers, drivers, etc. He/She schedules drivers for pickups and deliveries on specific routes. He/She maintains up-to-date records and reviews the driver log to check for violations and errors. As a Transportation Dispatcher, you will basically act as the middle man between several units and people. You will be required to always be in communication with the maintenance team to see which vehicles are ready for use and when the out-of-service ones will be returned to the fleet.
The required skills of the two careers differ considerably. For example, dispatcher clerks are more likely to have skills like "dot," "advanced computer," "strong customer service," and "inbound calls." But a clerk is more likely to have skills like "basic math," "math," "cleanliness," and "pos."
Clerks earn the best pay in the health care industry, where they command an average salary of $31,380. Dispatcher clerks earn the highest pay from the government industry, with an average salary of $37,676.Most clerks achieve a similar degree level compared to dispatcher clerks. For example, they're 0.6% more likely to graduate with a Master's Degree, and 0.7% more likely to earn a Doctoral Degree.Dispatcher clerk vs. Transportation dispatcher
Types of dispatcher clerk
Updated January 8, 2025
