Dispatcher jobs in Cleveland, OH - 30 jobs

Are you passionate about making a meaningful impact in the field of Emergency Medical Services (EMS)? Join MMT Ambulance and make a Difference in Your Community! We are growing fast and need compassionate EMS professionals to join our team. Enjoy competitive pay, flexible schedules, great benefits, free continuing education and more. Make a difference with us! As a Dispatcher, you play a crucial role in ensuring effective communication and coordination within the emergency medical services team. Your responsibilities include coordinating communication between field staff and facilities to ensure timely and accurate responses to service requests for ambulance transports. Essential Duties and Responsibilities: Ensuring that all transport requests are picked up in a timely manner (using either phone or computer) Ensuring all crews are accounted for at all times Ensuring that callers are notified of any delays in transports. Ability to demonstrate responsibility by receiving, assimilating, and recording information accurately into our system and respond appropriately Efficiently dispatching of transport requests and relaying appropriate information to field crews Knowledge of geography of service area Operates computers, software, and multi-line phone system. Ensures the provision of optimal transportation services to patients and referring agencies. Flexible as to work schedule and able to work varying shifts, including Saturdays, Sundays, and holidays. Physical Demands: Must be ale to sit for long periods of time Must be able to hear well Must be able to speak, write, and understand English fluently Qualifications: Minimum of a high school diploma or equivalent. Prior Dispatch or medical experience preferred. Knowledge of medical terminology. Proficiency in spelling and writing English. Strong communication skills and ability to work in a team environment. Ability to deal with high stress situations. Customer service experience Working knowledge and proficiency of electronic communication. Able to quickly manage and transition between various tasks while maintaining attention to detail. Self-confidence, emotional stability, good judgment, and tolerance for high stress Possess good verbal communication skills Ability to handle adverse situations effectively Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. At any time with or without notice, duties, responsibilities and activities may evolve. What We Offer: We offer a comprehensive benefits package to support your health, well-being, and financial future. Benefit offerings vary based on hours worked. Health Insurance: Medical, Dental, Vision, Health savings account, and Flexible spending account Retirement Plans: 401K and Roth 401K, with a company match Paid Time Off Employer Paid: Basic Life Insurance and Long-Term Disability Supplemental Plans: Short-Term Disability, Life, Critical Illness, Accident Insurance Professional Development: Free access to CAPCE-accredited training through our Learning Management System powered by FlightBridge, along with recertification courses for American Heart and American Red Cross, as well as Tuition Reimbursement and Continuous Education Who We Are : For over 35 years, MMT has been at the forefront of innovation, continuously expanding to support our team members and provide efficient, reliable interfacility ambulance patient transportation for our healthcare partners. Our growth is fueled by our experienced, empowered, and dedicated workforce, delivering exceptional care to patients. MMT employs AI-powered technology and state-of-the-art dispatch centers to ensure on-time, efficient, and effective operations. With a growing fleet of 500+ vehicles and a workforce of 3,200+ providers, MMT is committed to delivering the best patient care 24/7/365. If you're ready to contribute to our mission of delivering exceptional patient care, apply today to be a part of the MMT Ambulance team! Statement of Equal Opportunity Employment : It is the policy of MMT Ambulance to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identify, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.

We are looking for a full-time employee to join our team at our Cleveland-Hopkins International Airport location. As an important part of our team, you will be dispatching jobs to technicians as well provide administrative and office support to multiple supervisors. Basic duties include (but not limited): -Answering incoming phone calls and direct to, or dispatch, the appropriate personnel. -Write basic letters, memos, and correspondence. -Create and/or modify management reports. -Data Entry Requirements: -Must be proficient with computers and software packages such as MS Office -Great communication skills -Customer service skills -Ability to multi-task and problem solve Hours & Compensation: 19.57/Hour Sun, Mon, Tues (3am-11:30am) Wed & Thurs (1:30pm-10:00pm) Off Friday and Saturday Benefits: 401K, Medical, Vision, Dental, and Life Insurance Vacation, Holiday, and Sick Pay Requirements Must be able to communicate clearly, efficiently and effectively Must have excellent customer service skills Must be able to work with a sense of urgency Must be able to multi-task and problem solve Salary Description 19.57/hour

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. Service Dispatcher - Stanley Access Technologies, Cleveland, OH Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. Service Dispatcher The Service Dispatcher is essential to our business and will be reporting to the Branch Manager. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. We are looking for energetic, detail-oriented leaders that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations What You Will Do: Receive incoming telephone calls. Assess and dispatch service calls Provide feedback to the call center for call loading improvements and customer concerns Provide field team with parts support to help minimize return trips Assist the field team with call overloads and direction Prioritize and determine best available technician to complete job Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions or problems Ensure proper communication with customer to gather all pertinent information for service call Consistently follow-up with customer to ensure completion and satisfaction Track all service calls and provide service call reporting and metrics to management Maintain service call logs and service manuals Perform monthly technician's rides to better understand team support requirements and business needs Promote the sale and implementation of service agreements to customers Coordinate with National Accounts service dispatch Provide administrative/back-up assistance to Service Supervisor Performs duties and responsibilities as described in the quality system Perform work according to the Field Operations Policy and Procedures Manual. Perform other assignments as directed by manager in support of service operations Work with Installation coordinator on manpower sharing opportunities to increase productivity What You Need To Succeed: A valid state driver's license, without restrictions, is required for this position. 1+ year of customer service or dispatching experience High School Diploma or GED Additional Preferred Skills and Knowledge: Associate degree 2+ years of service management/call center/field service experience desirable 2+ years field service experience Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office) Excellent written and verbal communication skills required Self-motivated, requires minimal supervision. Knowledge of security hardware industry required Time management and organizational skills required. Customer service orientated Ability to handle multiple priorities Proven knowledge of team development preferred Ability to work in a deadline driven environment Why Work for Us? Allegion is a Great Place to Grow your Career if: You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, “this is your business, run with it”. You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us. You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential. What You'll Get from Us: Health, dental and vision insurance coverage, helping you “be safe, be healthy” A commitment to your future with a 401K plan, offering a 6% company match and no vesting period Tuition Reimbursement Employee Discounts through Perks at Work Community involvement and opportunities to give back so you can “serve others, not yourself” Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching Apply Today! Join our team of experts today and help us make tomorrow's world a safer place! Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role. We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team. © Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer Privacy Policy

Hiring Immediately! Towing Dispatcher *Job pay based on experience Our ideal candidate is detail oriented and has a background in towing (trucking/transportation) dispatching. We are looking for an experienced dispatcher to join our Team, all shifts available including weekend. Responsibilities include answering phones, entering calls into dispatch system, dispatching drivers, updating customers, and collecting payments. Skills · Data entry skills · Experience with proprietary software · Proficiency in English and in MS Office · Customer service orientation and negotiation skills · Ability to utilize multi line phone system · Multi-tasking in a fast paced environment Job Type: Full-time Pay: Based on Experience, up to $18.00/hr Benefits: Health insurance, Wellness Plan Supplemental Insurance: Disability, Accident, Critical Illness Job Type: Full-time Expected hours: 36 per week View all jobs at this company

Operates communication equipment to receive incoming calls for assistance and dispatches personnel and equipment to scene of emergency via radio or other electronic means. Scheduling of numerous non-emergency transports for ambulance and wheelchair divisions. Obtains appropriate information to facilitate insurance or payment processes. Keyboarding skills to perform computer aided dispatch and map street search and filing. Must be able to multi-task. EDUCATION, TRAINING AND EXPERIENCE; CERTIFICATION/LICENSURE: Must have and maintain CPR for the professional Rescuer (AHA or equivalent). EMT, medical terminology or similar medical background preferred. Must attend communications staff meetings as requested. SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS: Fast paced environment with numerous emergency calls and volume at one time with frequent talking and listening required. There will be constant exposure to electronic equipment. WORK CONTACT GROUP: Frequent contact with physicians, EMS/Fire Personnel (paid or volunteer), police agencies, aeromedical personnel, MTS Division staff, patients, and families.

USPack is a leading logistics provider custom built for the evolving needs of businesses in today's same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That's why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers' businesses. That's how we stay ahead. That's how we help our customers win. Find out more at: **************** At USPack, we know our people set us apart. And that's why we do everything we can to invest in them and help them grow every day.We don't put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We've built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more! USPack's Benefits for Full Time positions include: • 401(K) • Health Insurance • Disability/Life Insurance • Paid Time Off (PTO) • Paid Holidays USPack's Benefits for Part Time positions include: • 401(K) • Paid Sick Time The Dispatcher, (LS Tower) serves as a key liaison between customers, Independent Contractors (ICs), and internal departments, with a focus on ensuring exceptional service and supporting operational needs for Healthcare and Life Science clients. This position is responsible for handling inbound communications, processing delivery orders, assisting contractors, monitoring shipment activity, and maintaining documentation compliance in alignment with company standards. The role requires strong attention to detail, the ability to manage multiple priorities in a fast-paced environment, and proactive problem-solving skills to support the timely delivery of critical shipments To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Job Duties and Responsibilities - Customer and Contractor Support: Answer inbound calls from customers and Independent Contractors, ensuring accurate entry of information into company systems. Assist Independent Contractors with route completion issues, escalations, and general operational support needs. Build positive relationships with customers and contractors to strengthen service satisfaction and retention. Essential Job Duties and Responsibilities - Order Management and Dispatch Coordination: Process routed, on-demand, and special delivery orders in accordance with established standards and procedures. Evaluate feasibility of order fulfillment based on service requirements, customer needs, and operational constraints. Assign and dispatch deliveries, update dispatch boards, and monitor time-sensitive shipments to ensure service commitments are met. Essential Job Duties and Responsibilities - Administrative and Operational Support: Review and manage required documentation to ensure adherence to Client Operating Procedures (COPs) and Standard Operating Procedures (SOPs). Maintain and log Proof of Delivery (POD) documentation within required timeframes. Track shipments via GPS and proactively resolve delays or service interruptions. Conduct post-flight and trace investigations as needed to support continuous service improvement. Generate daily reports summarizing transportation issues and proposed corrective actions. Essential Job Duties and Responsibilities - Compliance, Documentation, and Reporting: Manage incoming emails, electronic filing, and system data related to customer and contractor records. Monitor external factors (e.g., weather events, civil unrest) that could impact operations and escalate to leadership when necessary. Knowledge/Skills/Abilities Requirements: Strong communication skills, both written and verbal, across all organizational levels. Exceptional attention to detail and accuracy in data entry and recordkeeping. Ability to prioritize tasks and work effectively in a high-volume, fast-paced environment. Strong critical thinking and problem-solving abilities. Ability to work independently as well as collaboratively within a team environment. Proficiency with Microsoft Office Suite (Excel, Word) and CRM/database systems. Ability to handle multiple priorities and meet deadlines under pressure. Bilingual (English-Spanish) preferred. Education/Experience/Certificates/Licenses Requirements: High school diploma required; Associate's Degree preferred. Minimum of 2-3 years' experience in customer service, call center operations, logistics, or administrative support roles. Experience in pharmaceutical delivery, clinical trials, aviation transport, or logistics preferred. Knowledge of aviation or airline networks is a plus. Shift Days: Tuesday through Saturday OR Sunday through ThursdayShift Hours: 2nd Shift Available ( Available to work extra hours, weekends, and holidays preferred .) Payrate: Up to $22 per hour At USPack, our values are at the heart of everything we do, every day. They're living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us. We are: Driven by integrity - We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success. Driven by a passion for service - We're driven by doing more, by empowering others to succeed. We're proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it's a way of life. It's our passion. Driven by collaboration - We're driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success. Driven by accountability - We're driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don't just say it, we show it. We make it happen and we measure it. Driven by innovation - We're driven by what's now and what's next. For us it's about never settling for the status quo. It's about staying one step ahead and embracing change. It's about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible. If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at: **************************

WOOSTER COMMUNITY HOSPITAL JOB DESCRIPTION Switchboard Operator Lead MAIN FUNCTION: Answers switchboard to relay all interoffice, incoming and outgoing phone calls; operates pager systems for authorized personnel; answers Medic Alert and Doctor's Registry phone systems; handles overhead paging for code blue, fire, and other emergency situations. RESPONSIBLE TO: Telecommunications Specialist & Switchboard Supervisor MUST HAVE REQUIREMENTS High School diploma or GED. No written disciplinary action within the last 12 months. Computer experience, Word Processing, Windows. PREFERRED ATTRIBUTES: Previous business office and switchboard experience. Demonstrated effective oral communication skills. 911 dispatcher experience Contact/Call Center experience Duties and Responsibilities: Leadership: Maintains Communication Department schedule. Includes on call and management of time off requests within ADP Participates in the Life Safety Committee as the Communications team member for functions requiring Operator involvement Assists in the orientation of new department employees. Provides feedback to Immediate Supervisor on readiness for new staff to be independent. Operations: Follows Appropriate Service Standards while performing and documenting the check list per shift and written policies Maintains Operator Console, and Code instructions per guidance from the Life Safety Committee Pages authorized personnel according to established procedures. Answers, prioritize and document Medical Alert calls Performs paging for emergency situations, such as, fire, code blue and other disaster codes. Documents actions in detail. Functions in professional manner, prioritizing critical communications in a calm demeanor. Prepares outgoing mail by stamping, bundling, and certifying when appropriate. Prepares daily on-call lists and Doctor's Registry lists. Updates as indicated throughout day. Processes patient valuables according to procedure Communication: Maintains awareness of verbal / non-verbal communication in interactions with staff, other departments, customers, physicians, patients and families. Models effective communication and professionalism in all interactions with switchboard staff and hospital departments. Demonstrates empathy and understanding in communication of issues with customers. Properly utilize chain of command for all issues beyond capability Maintains patient and staff confidentiality in all communication interactions written, verbal, electronic and digital. Communicate with Hardware/Software vendors for troubleshooting as well as requesting service for defective products/systems. Maintains documentation and logs to ensure that accurate information is available to staff and customers. Customer Service: Displays positive attitude. Treats others with honesty and respect. Speaks positively in all customer interactions internal and external. Develop positive relationships with other departments to foster patient satisfaction. Promotes a positive team culture focused on reliability, courtesy, and service excellence in all switchboard interactions. Performs other duties as necessary or as requested by the Telecommunications Specialist & Switchboard Supervisor. Full Time, hourly, 40 hours per week Full-Time, hourly, 40 hours per week

Founded in 1973 on a dirt lot in Hebron, Ohio, RCD RV has since grown to be one of Ohio's leading RV dealerships & service centers with 3 locations outside of Columbus, Ohio. Our goal at RCD RV is simple - offer quality products that build valuable relationships while providing industry leading customer service. These goals are accomplished by a commitment from every employee to fulfill our mission statement, which is: At RCD RV Supercenter, we pledge to provide quality products and unparalleled customer service as we strive to gain the respect and trust of our customers, suppliers, and community. We want dedicated individuals who are looking to join a company and build a lasting career. If you're interested in joining the RCD RV team, we encourage you to apply today! RCD RV offers a comprehensive benefits package that includes Medical, Dental, 401k, as well as Life insurance options, paid vacations and holidays. Our Service department is expanding its front lines and we're looking for a Shop Dispatcher to join our efforts! If you are energetic, a good mentor and willing to lend a helping hand- you're just what we are looking for! What's in it for you? When you join our team, you become part of the RCD family! It's more than a job- it's the opportunity to build a career, make a difference and be part of an exciting industry! Our Service department is the heartbeat of our company keeping families camping and creating life long memories. We are willing to train and develop an individual that will be the perfect fit for our team. The amount of experience in the RV industry is less important than having the qualities and skills of a successful Shop Forman. Responsibilities: Dispatch new repair orders to the proper technicians Consistently review and monitor existing and in process repairs. Quality control check each completed repair order before it leaves our shop. Have the personal initiative to stay up to date on relevant service knowledge, bulletins and other changes regarding new and existing products. Consistently and accurately complete and process all information for each repair order in a timely, consistent and accurate manner. Provide technical expertise, coaching and on the job training for beginner, intermediate and expert technicians to increase individual and team performance. Effectively interconnect and build a high preforming team of technicians eager to tackle any job to quickly get our customers back out on the road, making memories, & enjoying their RV Qualifications: Energy- bringing a good, positive energy to work with you everyday Hustle- our Service department is busy and our customers are waiting! Above & Beyond- Our team believes in going the extra mile for our customers Attitude- We believe in hard work and having fun while doing it! A positive and work-hard attitude will serve you well Passion- We are in the business or providing a lifestyle to those that are passionate about RVing. You need to share the passion for the products that we represent and be willing to go the extra mile for our customers Perks: RCD offers a comprehensive benefits package that includes medical, dental, vision, accident, life insurance options, PTO, paid holiday's, and a 401k with company match! Promote from within culture. Work schedule that allows for a life outside of work. 40 hour work weeks. Week off at Christmas RCD RV is a third generation family owned and operated business established in 1973. You'll be able to notice our family culture from the moment you walk in the door. Over 50% of our employees have been with RCD for over 9 years which means a more knowledgeable and experienced staff for our customers before and after the sale!

Job Description Applications Available: In person at Macedonia City Center - Police Dispatch (24 hours/day, 7 days/week), located at 9691 Valley View Road, Macedonia, Ohio 44056; Open Period for Accepting Applications: Completed applications (found HERE) accepted via e-mail, U.S. mail, or hand-delivery until position(s) are filled, or the City closes the application period. E-mail applications to *********************** Duties: Operating radio, answering and transmitting emergency (911) and non-emergency calls for Macedonia and several other communities for police, fire and rescue calls and computer data entry (CAD). Applicants must be willing to work shifts, including weekends and holidays. (Shift differential per hour: 3 p.m. - 11 p.m. = $1.00; 11 p.m. - 7 a.m. = $1.50). Salary Range: Subject to collective bargaining agreement, currently $24.57-$30.57/hour depending on prior comparable police & fire dispatch experience. Other benefits: hospitalization, dental & vision insurance, prescription coverage, paid vacation time, 15 sick days per year, 13 holidays per year, uniform allowance, and multi-jurisdictional bonus. Accrued time may be transferred. Minimum Qualifications: Applicants must be currently or within the past 12 months employed as a full-time Classified Civil Service Police, Fire & EMS Dispatcher. Applicants must hold current LEADS and EMD certifications. Experience with T.A.C. Cad system preferred but not required. Eligible candidate(s) are required to take psychological, physical and polygraph tests. Other tests drug screening (periodic drug screening during employment required) background check and personal interview with the appointing authority. Successful applicant required to be a non-smoker and remain a non-smoker for duration of employment. By order of the Macedonia Civil Service Commission / Equal Opportunity Employer Please read full description attached.

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Intralot offers a competitive benefits package that includes: Medical, Dental & Vision Insurance 6% 401k Match Paid Holidays & Vacation Paid Sick, Short/Long Term Disability Employee Assistance Program Maternity/Paternity Leave Discount Programs RESPONSIBILITES Track technician location to determine most efficient trouble and installation assignment Analyze, evaluate, and report traffic and performance data. Provide technical support to customers and call center personnel Dispatch FST based on retailer service requests Prioritize calls according to urgency and importance Use phone or computer to send crews, vehicles or other field units to appropriate locations Monitor the route and status of field units to coordinate and prioritize their schedule Provide field units with information about requests, traffic, obstacles and requirements Enter data in computer system and maintain logs and records of calls, activities and other information REQUIREMENTS High School diploma required. Associate's degree desired. 1-3 years relevant working experience Candidates should possess valid documentation to establish identity and U.S. employment eligibility. No sponsorship is available for this position Intralot offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability veteran's status, or any other status protected by applicable law.

Position Title: Experienced Emergency Dispatcher Status: Full-time Classification: Non-Exempt Reports to: Police and/or Fire Chiefs/Director of Administration/Deputy Director of Administration This position involves the basic functions of Emergency Dispatch, focusing on the immediate information needs of the police and fire departments during daily operations and emergencies. North Canton Dispatch is committed to providing 24-hour telephone service for public information and routine/emergency assistance. Dispatch facilitates continuous communication with police/fire department members in the field via two-way radio capability. Essential Duties and Responsibilities: Handle incoming and transmitted communications. Document field activities, inquire and enter information into databases, and monitor video surveillance. Update the status and locations of field members. Notify supervisors of emergency activities. Follow established procedures for various scenarios. Receive and efficiently handle all communications, including 9-1-1 calls, distinguishing between emergency and non-emergency situations, as well as TDD/TTY equipment, radio communications, and other electronic sources. Maintain professional and efficient radio communications, adhering to FCC procedures. Address violations promptly. Document relevant information on calls for service or self-initiated activities, ensuring the safety of both members and citizens. Treat confidential information with utmost discretion, releasing it in accordance with the Protected Information Policy. Proficiency in obtaining accurate information, classifying, and prioritizing requests, and relaying critical information. Follow radio communication protocols to ensure professional and effective transmissions. Other Duties Receive and manage all incoming emergency and non-emergency calls for the Police and Fire Department. Dispatch appropriate responders based on the nature and urgency of the calls. Handle inquiries from walk-in traffic at the Dispatch window at all hours. Address emergencies and assist with various requests, including directions, bicycle licenses, and general information. Answer radio transmissions from Police Officers (North Canton & Walsh U PD), Fire Department, North Canton City Schools & St Paul's Emergency Radio, and Street Department/Utilities Channel. Monitor and respond to City Lift Alarms. Maintain address updates for residences and businesses. Update callout information, handle vacation/house check information, and manage fire permits. Enter all citations, written warnings, and arrests into the system. Process paperwork for court, gather records for subpoenas, and ensure officers receive subpoenas. Enter warrants, protection orders, stolen articles, missing persons, Amber Alerts, and immobilizations into the Law Enforcement Automated Data System (Leads). Process and record expungements. Send accident reports to the state and monthly domestic violence reports through OHLEAD. Prepare and take payments for City Wide Load Permits. Handle financial transactions, including processing parking tickets, online payments, and preparing deposits for Finance. Stock department forms and notify the Administrative Sergeant of re-ordering needs. Scan and file paperwork, compile records retention schedules, and manage information for parking permissions. Process record checks, reports for courts and the public, and log Canton Municipal Court dispositions. Test Knox Key for the Fire Department, conduct monthly and statewide tornado tests, and perform city panic alarm and fire alarm tests. Relay Bolos (Be On the Look Out) to officers via radio and CAD (Computer-Aided Dispatch). Coordinate with other departments for various needs, such as water emergencies, road maintenance, and deliveries. Occasionally accept payments for utilities or fines after hours. Respond to issues related to rentals and paging out WENS messages for street closings and emergencies. Monitor traffic cameras, City Hall cameras/parks, and maintain the pager list for Fire Department paging of call location information. Process and redact record requests and monitor phone systems to prevent disruptions. Manage emergency dispatch scheduling. Qualifications: High School Diploma or equivalent. Previous experience in emergency dispatch or related field preferred. Ability to handle high-pressure situations and make quick decisions. Strong communication and multitasking skills. Proficient in using computer systems and relevant software. Knowledge of legal and law enforcement procedures. Emergency Medical Dispatch (EMD) Certification is a plus; must be able to obtain/maintain EMD Certification. This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position. While it is intended to accurately reflect the position, activities, and requirements, Management reserves the right to modify, add, or remove duties and assign other duties as necessary that are a logical assignment to the position. The City of North Canton is an equal opportunity employer. Salary Description Per Union Contract Based on Years of Experience

Operates communication equipment to receive incoming calls for assistance and dispatches personnel and equipment to scene of emergency via radio or other electronic means. Scheduling of numerous non-emergency transports for ambulance and wheelchair divisions. Obtains appropriate information to facilitate insurance or payment processes. Keyboarding skills to perform computer aided dispatch and map street search and filing. Must be able to multi-task. EDUCATION, TRAINING AND EXPERIENCE; CERTIFICATION/LICENSURE: Must have and maintain CPR for the professional Rescuer (AHA or equivalent). EMT, medical terminology or similar medical background preferred. Must attend communications staff meetings as requested. SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS: Fast paced environment with numerous emergency calls and volume at one time with frequent talking and listening required. There will be constant exposure to electronic equipment. WORK CONTACT GROUP: Frequent contact with physicians, EMS/Fire Personnel (paid or volunteer), police agencies, aeromedical personnel, MTS Division staff, patients, and families.

Benefits: 401(k) matching Competitive salary Health insurance Paid time off The Service Dispatcher reports to the Office Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. Benefits Paid Training Flexible Scheduling Competitive Compensation Year-Round Work Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with ENG Heating & Cooling, Inc. service technicians, suppliers, and service customers. Representative duties include: Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians. Being a main point of contact for incoming calls and assisting and directing customers to help resolve their needs in the form of troubleshooting, payment collections, dispatching, reviewing sales estimates and/or escalating to other staff for additional assistance. Overseeing warranty registration, documentation mailing, filing, safe record keeping and processing of payments. Maintaining a working relationship with other office staff on the collection of problem accounts, negotiating credit when applicable to build the customer base. Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the appropriate leadership. Performing related staff-level duties as directed by the Office Manager. Job Qualifications: Proven experience in a customer service environment preferably in HVACR contracting or building services industry. Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired. Be a self-starter and ability to work independently and as a team member. Preferred knowledge of CRM software. Proficient in computer skills, including Microsoft Office, online permit processing, and general office equipment. Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician. Knowledge of HVACR-related terms, training, job-costing, marketing and sales. Skill and ability to sell service jobs and service contracts in a letter, and on the phone. Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to all customers. Current (state) driver's license. Compensation: $20.00 - $24.00 per hour There are many exciting options for a career in HVACR waiting to be explored. If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!

Job Description Service Dispatcher Stack Heating, Cooling, Plumbing, and Electrical is a family owned business proudly serving the Cleveland area for over 48 years. We consider our technicians to be more than just employees; they are integral members of our family. We deeply value their expertise, dedication, and alignment with our vision. Ensuring our team is always on top of industry trends, our facility includes a state-of-the-art, hands-on training room equipped with the latest technology. With this, we take pride in being the trusted specialists for home comfort and continue to be a friendly presence in our community. Are you a detail-oriented, organized individual with a passion for keeping things running smoothly? We are looking for a motivated HVAC Service Dispatcher to be the heart of our operations. As the first point of contact for our customers and technicians, you'll play a key role in ensuring seamless service delivery and customer satisfaction. If you thrive in a fast-paced environment, have strong communication skills, and are ready to help our team operate at its best, we want to hear from you! What do we bring to the table? Comprehensive Benefits Package: Medical and Dental coverage (75% covered for employee, 50% covered for dependents) Long Term Disability insurance (100% covered by employer) Paid vacation, holidays and time off Your BIRTHDAY is a PAID a holiday! Paid leave for Bereavement and Jury Duty 401(k) with 4% company match Optional supplemental insurance Career Advancement: We're committed to your professional growth and career development Join a Trusted Team: Be part of a company with a strong reputation and loyal customer base Team Spirit: Enjoy events and team-building activities designed to foster camaraderie and fun! Company sponsored outings Breakfast snacks in the winter Hot Dog Fridays in the summer Primary Job Function: Maintain the Service Technicians' daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Maintain clear and concise communications with department managers, employees, and company customers, including keeping customers apprised of company schedules and requested lead times. Provide accounting with maintenance contract billing information. Assist technicians with quoting repairs as needed. Ordering parts and receiving PO's. Staging parts as needed to technicians. Required Qualifications: 2 years administrative, process or project management experience, preferably in the HVAC or similar trade industry Able to communicate clearly in English both verbally and in writing Proficient in Word, Excel, and Outlook Geographical knowledge of service area or map reading skills Prior dispatching experience in HVAC, plumbing, electrical, or pool trades Experience using a dispatching software such as Service Titan Well organized and ability to work independently Professional phone presence and strong interpersonal skills Creative thinker with an energetic personality

Operates communication equipment to receive incoming calls for assistance and dispatches personnel and equipment to scene of emergency via radio or other electronic means. Scheduling of numerous non-emergency transports for ambulance and wheelchair divisions. Obtains appropriate information to facilitate insurance or payment processes. Keyboarding skills to perform computer aided dispatch and map street search and filing. Must be able to multi-task. EDUCATION, TRAINING AND EXPERIENCE; CERTIFICATION/LICENSURE: CPR for the professional Rescuer (AHA or equivalent) preferred, but will train if needed. EMT, medical terminology or similar medical background preferred. SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS: Fast paced environment with numerous emergency calls and volume at one time with frequent talking and listening required. There will be constant exposure to electronic equipment. WORK CONTACT GROUP: Frequent contact with physicians, EMS/Fire Personnel (paid or volunteer), police agencies, aeromedical personnel, MTS Division staff, patients, and families.

Full-time Description Faithful Companion Pet Cremation Services is searching for a full-time dispatcher at our Twinsburg, Ohio location for the afternoon shift at a starting wage of $18.00-20.00 per hour. Evenings and weekends are required, 11:30-8:00pm. The dispatcher position is offered a full benefit package that is available after 30 days of employment. 401K match Medical FSA/HSA for medical and dependent care Dental Vision Company paid life insurance Voluntary pet insurance, accident and critical illness, short term and long-term disability insurance) DUTIES AND RESPONSIBILITIES OF A DRIVER: Check in drivers when they come back from their route. Act as the main point of contact for all driver-facing communication. Ability to serve multiple families at once. Monitor vans throughout transit in order to effectively meet scheduled pick-ups and returns. Assist in maintain the crematory facility and company vehicles to a clean and presentable state. Checking all work for errors ensuring the best customer service. Determining what procedure needs to be taken for each individual pet in our care. Administrating the care of the pets that have been entrusted to us by our clients. Faithful Companion is a professional family owned, customer service focused company that understands that pets are truly family members. We are looking for people who are equally service minded and who comprehends the great value we have the honor to bring to the families we service. Our service model is evident in everything we do, including how we serve our Faithful Companion Team Members. Requirements Strong communication and organizational skills. Comfortable speaking to all people with empathy and professionalism. Ability to lift at least 75lbs unaided. A cell phone with the ability to call, text, and use a GPS application. Successfully pass a 4-panel drug test and background check. Detail-oriented mindset with a commitment to delivering error-free services. Ability to work in a fast paced environment under pressue. Flexibility with scheduling, evenings and weekends are required and shifts could vary. To adhere to our strong code of ethics. Salary Description 18.00-20.00

Alliance Industrial Solutions is urgently hiring Service Dispatchers / Call Center Representatives for our client located near the downtown Canton area. This is an exciting opportunity to join a growing company known for innovation and career development. Please Note: This location is not accessible by public transportation. Pay & Benefits: Starting pay: $20/hour with room for advancement Raises and a comprehensive benefits package available after a probationary period Strong potential for long-term career growth, with internal promotion and cross-training opportunities Must be able to train for 1 week on day shift 8:00 am - 5:30 pm Shifts Available: 7:00 AM - 3:30 PM 2:30 PM - 11:00 PM 10:00 AM - 6:30 PM 5:00 PM - 1:30 AM Responsibilities Handle a high volume of inbound and outbound calls. Dispatch and coordinate service requests in a timely and professional manner. Use call management systems to log and track calls accurately. Communicate clearly and effectively with internal teams and clients. Troubleshoot issues, prioritize tasks, and manage time effectively. Maintain accurate records using Microsoft Excel, Word, and related systems. Qualifications High School Diploma or GED required Prior dispatcher experience preferred Experience in banking, customer service, or call center environments is a strong plus Proficient with computers and Microsoft Office (Excel & Word) Strong communication, organization, and multitasking skills Why Join Us Competitive pay and consistent full-time hours Supportive and fast-paced team environment Opportunities to develop valuable customer service and dispatching skills #AIS5

Answer calls from tenants Enter maintenance work orders into property management software (AppFolio) Tenant satisfaction follow-up Provide clear communication between tenants and Maintenance personnel Requirements Ability to respond calmly in stressful situations Great follow-up skills Organization Proficient in technology Ability to pass a drug test Ability to pass a criminal background check Benefits Vision, Dental, Medical, Paid Time Off Work Location In person, Greater Cleveland Metropolitan Area CI: Craftsman, Technical Expert, Scholar Loc: Domestic

**Creating Peace of Mind by Pioneering Safety and Security** _At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._ **Service Dispatcher - Stanley Access Technologies, Cleveland, OH** Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. **Service Dispatcher** The Service Dispatcher is essential to our business and will be reporting to the Branch Manager. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. We are looking for energetic, detail-oriented leaders that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations **What You Will Do:** + Receive incoming telephone calls. Assess and dispatch service calls + Provide feedback to the call center for call loading improvements and customer concerns + Provide field team with parts support to help minimize return trips + Assist the field team with call overloads and direction + Prioritize and determine best available technician to complete job + Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions or problems + Ensure proper communication with customer to gather all pertinent information for service call + Consistently follow-up with customer to ensure completion and satisfaction + Track all service calls and provide service call reporting and metrics to management + Maintain service call logs and service manuals + Perform monthly technician's rides to better understand team support requirements and business needs + Promote the sale and implementation of service agreements to customers + Coordinate with National Accounts service dispatch + Provide administrative/back-up assistance to Service Supervisor + Performs duties and responsibilities as described in the quality system + Perform work according to the Field Operations Policy and Procedures Manual. + Perform other assignments as directed by manager in support of service operations + Work with Installation coordinator on manpower sharing opportunities to increase productivity **What You Need** **To** **Succeed:** + A valid state driver's license, without restrictions, is required for this position. + 1+ year of customer service or dispatching experience + High School Diploma or GED **Additional Preferred Skills and Knowledge:** + Associate degree + 2+ years of service management/call center/field service experience desirable + 2+ years field service experience + Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office) + Excellent written and verbal communication skills required + Self-motivated, requires minimal supervision. + Knowledge of security hardware industry required + Time management and organizational skills required. + Customer service orientated + Ability to handle multiple priorities + Proven knowledge of team development preferred + Ability to work in a deadline driven environment **Why Work for Us?** **Allegion is a Great Place to Grow your Career if:** + You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it". + You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us. + You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! + You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the **Gallup Exceptional Workplace Award** for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential. **What** **You'll** **Get from Us:** + Health, dental and vision insurance coverage, helping you "be safe, be healthy" (************************************************************ + A commitment to your future with a 401K plan, offering a 6% company match and no vesting period + Tuition Reimbursement + Employee Discounts through _Perks at Work_ + Community involvement and opportunities to give back so you can "serve others, not yourself" (************************************************************ + Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching **Apply Today!** Join our team of experts today and help us make tomorrow's world a safer place! _Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply_ _to_ _jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if_ _you're_ _excited about this role but your_ _past experience_ _doesn't_ _align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role._ **We Celebrate Who We Are!** Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team (********************) . © Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer (**************************************************************** Privacy Policy **We are Allegion.** A team of experts. United under a common desire; Protect today innovate for tomorrow. And never settle for the status quo. We believe in anticipating opportunities by sharpening our skills and finding new answers through collaboration. We believe in a safer, more secure world. We believe in providing peace of mind. We believe in being true to ourselves and to those who trust-in our protection. We are many. We are one. **We are Allegion.**