The Dispatch Supervisor will be responsible for overseeing the dispatching of janitorial service requests and ensuring timely and efficient communication between staff, management, and the client. This role requires strong bilingual (English/Spanish) communication skills, both written and spoken, and proficiency using our Technology, our client service and reporting platform. The Dispatch Supervisor will serve as the central hub for coordinating daily tasks, responding to client needs, and maintaining accurate records of work performed.
**Pay: $26.26 per hour.**
_The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data._
**Benefits:** ABM offers a comprehensive benefits package. For information about ABM's benefits, visit Recruiting Flyer - Staff & Mgmt (***********************************************************************************************************
**Key Responsibilities:**
**Dispatch & Coordination**
+ Receive, prioritize, and dispatch janitorial work orders using our Technology.
+ Ensure jobs are assigned to the appropriate personnel in a timely and efficient manner.
+ Monitor completion of tasks and follow up to confirm quality and timeliness.
Cli **ent Communication & Reporting**
+ Serve as the primary point of contact for client service requests and inquiries.
+ Communicate clearly and professionally with clients in both English and Spanish.
+ Provide updates, reports, and service confirmations as needed through our technology
+ Collaborate with Dispatch to receive and confirm completion of assignments.
+ Complete daily reports and shift handovers
**Operational Oversight**
+ Maintain accurate logs of service requests, assignments, and completion status.
+ Assist management in monitoring staffing levels and workload distribution.
+ Support the Site Supervisor/Manager in resolving issues, escalations, or emergencies.
+ Technology & Reporting
+ Navigate and utilize ABM Clean for all dispatch and reporting functions.
+ Prepare daily/weekly reports on service requests, trends, and completion rates.
+ Support continuous improvement by identifying recurring issues and recommending solutions
**Qualifications & Skills**
**Required:**
+ Bilingual (English & Spanish) - both written and spoken.
+ Strong computer literacy, with experience navigating software platforms and databases.
+ Excellent verbal and written communication skills.
+ Previous experience in dispatching, scheduling, or customer service.
+ Ability to multitask, prioritize, and remain calm in a fast-paced environment.
+ Strong organizational skills and attention to detail.
**Preferred:**
+ Experience in janitorial services, facilities management, or related industries.
+ Knowledge of dispatch software or work order management systems.
+ Leadership ability to guide and support frontline staff when necessary.
**Core Competencies:**
+ Customer-focused and solutions-oriented mindset.
+ Professionalism in communication and appearance.
+ Strong problem-solving and decision-making skills.
+ Ability to work independently and as part of a team.
+ Reliability and flexibility with work hours, including evenings or weekends as needed.
REQNUMBER: 139281
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ************. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
$26.3 hourly 1d ago
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Dispatcher
Andy Frain 4.2
Dispatcher job in Boca Raton, FL
Provide security detail as outlined in the post orders and establish working relationships with customers, local law enforcement and fire departments. Security personnel will always perform job duties with a constant awareness of surroundings, making note of any and all activity that takes place in the assigned area. Security Officers must maintain a professional image and demonstrate excellent customer service at all times.
Basic Functions:
Control of entrances and movement of pedestrian and vehicle traffic.
Patrol of buildings and perimeters.
Escort of material and personnel.
Inspection of security and fire exposures.
Special assignments.
Responsibilities:
Duties may vary depending on department size, organizational structure, geographic location and post assignments. Reasonable accommodations may be made to allow for certain ADA requirements. Overall general function of officers is to provide security detail as described below (Note: duties may vary depending on post orders):
Be on time and report to post in full uniform.
Maintain professional image that includes greeting customers, visitors and employees in a polite and friendly manner.
Be proactive in knowing all revisions to post orders and general information distributed by the customer and AFS.
Patrol physical property or maintain fixed post position, being diligent to report any suspicious activity and investigate accidents and criminal acts.
Monitor cameras or equipment in a continuous fashion as outlined in the post orders.
Maintain a working knowledge of all emergency policies, procedures and regulations to be able to respond to alarms, incidents and emergency situations.
Complete Daily Activity Reports, Log Book entries, Incident Reports and all relevant reports related to job assignment.
Make recommendations to management on better safety and loss prevention processes as identified during daily routine.
Have knowledge of any life safety systems, fire panels, CCTV system computer, and other such equipment to complete job assignments. Ensure continuous and safe operation of all elevators and access doors. Know authorized contractor personnel who are responsible for maintenance and upkeep of equipment.
Ensure training and compliance guidelines are met as outlined by AFS and other agencies regulating the customer / market.
Communicate on a daily basis with Security Supervisor any new Security Issues or changes that need to be considered or implemented.
Minimum Qualifications:
The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.
High School Diploma and/or equivalent (GED).
Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
Minimum 3 -- 6 months prior experience in loss prevention, life safety, CCTV systems or access computer systems.
State Guard license is required.
Position is subject to pre employment drug screening consistent with federal state and local laws
Skills/Abilities:
A security officer is to be honest, alert and well disciplined as the custodians of employee and customer property and safety.
Constant and dedicated vigilance.
Strong customer service skills, exemplifying Andy Frain Services Mission Statement.
Ability to be a hands-on, results oriented employee, handling multiple priorities simultaneously.
Ability to facilitate progressive change, work as part of a team and follow directions.
Work with a sense of urgency.
Strong oral and written communications skills.
Physical Requirements:
In general, the following physical demands are representative of those that must be met by a Security Officer to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow for certain ADA requirements.
Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers.
Pushing/pulling/carrying lifting may include up to 50 lbs, stair climbing.
Normal vision or corrected by use of glasses and/or contacts for normal reading and viewing abilities.
Ability to twist, turn, bend, stand, climb stairs and walk as required to perform the duties associated with functioning as a security officer.
This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.
$25k-33k yearly est. 1d ago
Brokerage Dispatcher Specialist
Del Monte Fresh Produce Company Na Inc. 4.2
Dispatcher job in Coral Gables, FL
This position will be responsible for developing relationships with customers and arranging freight transportation to meet their needs. The most successful freight brokers are comfortable working in a fast-paced environment and have exceptional problem solving and organizational skills.
Accountabilities:
Customer Acquisition and Development.
Contacting new customers
Customer acquisitions
Developing and increasing profitable volume with existing and newly acquired shippers
Building relationships with developing accounts
Using strong relationships to understand customer's business, better qualifying them to identify and solve the customer's problems
Delivering exceptional customer service
Uphold the company standard following the company principles of Customer, Company, Office
Carrier Acquisition and Development:
Contacting and building relationships with carriers
Increasing capacity for specific projects and lanes
Increasing the overall capacity for the office and company
Uphold the company standard following the company principles of Customer, Company, Office
Branch Operations
Daily operations of accounts in the office. This includes:
Building loads
Setting up carriers
Updating/check calls
Scheduling pickup and delivery appointments
Updating customer systems
Updating customers with critical information, etc.
Minimum Skills Required:
Proficient knowledge of supply chain strategies and distribution systems.
Organized and able to multitask
Self-motivated, enthusiastic team player who excels in a fast-paced environment
Minimum of 1 year experience in customer service/sales in a transportation environment
Excellent and effective communication skills (both verbal and written)
Strong customer service orientation and excellent work ethic
Ability to quickly process information and make decisions
Effective negotiation and problem-solving skills, and ability to handle conflict
General computer skills- proficiency with MS Office
Good organization, and analytical skills
Excellent oral, written, and interpersonal communications skills
Ability to work as a team player.
Preferred:
BS Degree in Logistics or related field
Deep knowledge of the Logistics/Warehousing Industry with corresponding certifications.
Experience in logistic systems analysis, spreadsheet modeling and compilation of large data sets
Advanced MS Excel skills
Advanced analytical skills
Bilingual in Spanish would also be a plus
***Please note: This position does not qualify for relocation expenses. ***
Fresh Del Monte Produce Inc. is a global leader in the production, distribution, and marketing of fresh and fresh-cut fruits and vegetables. Our diverse product portfolio also includes prepared fruits and vegetables, juices, beverages, snacks, and desserts-available in over 80 countries worldwide. With operations spanning more than 35 countries, we've proudly been nourishing families for over 135 years.
We are committed to maintaining a drug-free workplace and are proud to be an Equal Opportunity Employer. Fresh Del Monte and its affiliates do not discriminate based on race, color, religion, national origin, age, disability, gender, veteran status, or any other characteristic protected by applicable law. We also participate in E-Verify* where applicable, to ensure employment authorization eligibility. Driven by our core values-Excellence, Care, Passion, Trust, and Creativity-we invite you to explore our career opportunities and join our FRESH team.
$28k-35k yearly est. Auto-Apply 60d+ ago
Dispatcher
Lynn University 4.4
Dispatcher job in Boca Raton, FL
Campus Safety Dispatchers are responsible for receiving and responding to telephone and radio calls and dispatching staff to routine emergencies. Monitors all alarms and surveillance equipment and assists the public with information as needed.
Job Description:
Essential duties and responsibilities
* Receive calls and dispatch appropriate personnel to respond. Calls or alarms may originate by telephone call, personal request, radio, or through monitoring activity on the CCTV monitors.
* Receive and distribute phone calls, e-mails, and pass-on information to the appropriate parties.
* Manage all radio transmissions and ensure the system is functioning properly.
* Responsible for all written communication and its accuracy.
* Serves as the primary link between the Department of Campus Safety and local emergency response units.
* Responsible for overall dispatch office management (i.e. supplies, forms, and operational manuals)
* Responsible for preparing and ensuring the daily activity log (Morning Report) is submitted accurately and that the distribution of Incident Reports to selected administrators is completed accurately.
* Responsible for monitoring, interacting, reporting, and having a working knowledge of all access control (C-Cure), Alert/Mass Communications (Connect Ed), and CCTV (Indigo Vision) systems.
* Serve as a first-responder during campus emergencies, including hurricane responses.
* Other duties as assigned.
* Primary schedule is Wednesday 12am - 6am, Thursday 6pm - 6am, Friday 6pm - 6am, and Saturday 6pm - 6am. Flexibility to work weekends, overnights, and other shifts as required.
Required knowledge, skills, and abilities
* Candidate should maintain high energy with a strong commitment to student success, enthusiasm, and desire to work with students.
* Basic knowledge of Microsoft Word, Excel.
* Strong intrapersonal communication skills, both verbal and non-verbal.
* Ability to be creative and forward-thinking to anticipate the needs of those with whom this role interacts.
* Strong ability to manage multiple tasks simultaneously while maintaining a commitment to high-quality and positive results.
* Strong leadership ability and demonstrated crisis management skills under stressful situations.
Minimum Qualifications
* High school diploma or equivalent or six months to one-year related experience and/or training; or equivalent combination of education and experience.
* Must have a valid driver's license, clean driving record, and be permitted to drive in the state of Florida.
* Must be willing and able to be certified in CPR/AED.
Accreditation and equal opportunity
Lynn University does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status or retirement status in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Lynn University does not discriminate on the basis of sex. Inquiries concerning the application of the non-discrimination policy may be directed to the Lynn University Compliance Officer/Title IX Coordinator at 3601 N. Military Trail, Boca Raton, FL 33431, ***************************, or ***************; or to the U.S. Department of Education Office for Civil Rights.
Lynn University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate, master's and doctoral degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call *************** for questions about the accreditation of Lynn University. 2020 Lynn University
Americans with Disabilities Act
Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling ***************.
The Annual Security and Fire Safety Report
In compliance with the Clery Act, the University annually provides a report to each student and current employee, as well as to prospective employees and students, that provides a detailed disclosure of information regarding campus security practices (including Emergency Response Plan, Timely Warnings, Emergency Warnings, Missing Persons, fire safety policies, fire prevention data, and Crime Log policies), as well as crime and fire-related incident statistics for the preceding year. The Annual Security and Fire Safety Report is available online at lynn.edu/securityreport
For your health, Lynn University is smoke- and tobacco-free.
$26k-34k yearly est. Auto-Apply 14d ago
Service Dispatcher/Admin
Guardian Fueling Technologies LLC
Dispatcher job in Hialeah, FL
Description:
Summary/Objective:
The dispatcher in the branch acts as a communication point for emergency and non-emergency calls that come into the branch. The dispatcher will receive requests, transmit messages, and track vehicles. This person must be primarily an excellent communicator and able to remain calm and composed, especially in critical situations. They must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.
Essential Job Functions:
Receive emergency and non-emergency calls and record significant information
Address problems and requests by transmitting information or providing solutions
Ability to handle HIGH STRESS and HIGH VOLUME is a MUST!
Receive and dispatch calls for service needs
Prioritize calls according to urgency and importance
Use radio, phone or computer to send technicians, vehicles or other field units to appropriate locations
Monitor the route and status of field units to coordinate and prioritize their schedule
Provide field units with information about orders, traffic, obstacles and requirements
Enter data in computer system and maintain logs and records of calls, activities and other information
Demonstrate exceptional attention to detail and accuracy in communication and data entry, ensuring correct transposition of critical information such as ticket and purchase order numbers.
Requirements:
Required Experience:
Proven experience as dispatcher or relevant position
Tech-savvy with knowledge of relevant methods (CAD)
Ability to handle HIGH STRESS and HIGH VOLUME is a MUST!
Fast typing with experience in data entry
Knowledge of procedures and guideline for emergency situations
Proficient in English (oral and written)
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Sound judgement and critical thinking
High school diploma or equivalent required
Work Environment:
This job operates in a warehouse branch environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position performs much of its work on the telephone (landline and cellular).
Physical Demands:
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work:
This is a full-time position, M/F.
Travel:
No travel is expected for this position.
Required Education and Experience:
• High school diploma or GED required.
• Two years of previous experience preferred.
EEO Statement
As an Equal Employment Opportunity employer, it is Guardian Fueling Technologies' policy to provide equal employment opportunity for all applicants and employees. Guardian Fueling Technologies does not unlawfully discriminate on the basis of race, national origin, sex, pregnancy, color, religion, age, physical or mental disability, legally-protected medical condition, veteran status, marital status, sexual orientation, or any other basis protected by state or federal laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
GFT is a Drug-Free Workplace, and we proudly encourage military and veteran candidates to apply.
We offer Amazing Benefits! Paid Vacation, Paid Holidays, 401k Match and more.
To ensure every application receives equal attention, all recruiting is managed by our corporate team. Local branches are unable to provide initial application status updates. If your qualifications match our needs, our recruiting team will be happy to reach out to you directly.
$26k-35k yearly est. 8d ago
Dispatcher - Customer Service
Unlimited Service Group 4.3
Dispatcher job in Pompano Beach, FL
We are currently seeking an experienced bilingual Dispatch/Customer Service Representative at our branch office in Pompano Beach, FL. ABOUT US Founded in 1979, Heritage Food Service Group, Inc. provides quality service and repair for South Florida customers' commercial kitchen equipment repair needs. Our commitment to outstanding service is why we are one of the most trusted brands in the service industry.
If you are a customer-friendly individual who thrives in a fast-paced environment, then come and join us!
Essential Duties and Responsibilities: {Essential functions may include, but are not limited to, the functions listed below}
* Assist in taking a high volume of customer service calls.
* Assist with high volume of emails.
* Obtains and evaluates all relevant information regarding inquiries, discrepancies and or complaints.
* Assists to technicians via email, text, or by phone call.
* Verifies warranty information with manufacturers and collects accurate information to close out service calls promptly.
* Sends quotes/estimates for order parts in a timely manner.
* Provides updates customer and or associates and answers questions regarding pending service calls, parts on order, etc.
* Performs other tasks as required.
Requirements:
* Must be fluent in English and Spanish.
* One (1) year of experience in a dispatch capacity.
* A high school diploma or the equivalent in experience.
* Excellent customer service skills
* Experience working in a fast paced environment.
* Attention to detail and ability to multitask to deadlines.
* Demonstrated ability to develop and maintain positive work relationships.
* Excellent written and verbal communication skills.
* Familiarity with computer software to include: Microsoft Outlook, Word, and Excel.
* Strong organizational skills.
What We Offer:
* Competitive Salary
* 401K Retirement Plan
* Paid Holidays
* Paid Vacation
* Medical and Dental Insurance
* Short-Term and Long-Term Disability Insurance
* Education Reimbursement Program
* Life Insurance
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
$22k-27k yearly est. Auto-Apply 18d ago
Service Dispatcher/Admin
Fastech-Fueling and Service Technologies, Inc. 3.4
Dispatcher job in Hialeah, FL
Requirements
Required Experience:
Tech-savvy with knowledge of relevant methods (CAD)
Ability to handle HIGH STRESS and HIGH VOLUME is a MUST!
Fast typing with experience in data entry
Knowledge of procedures and guideline for emergency situations
Proficient in English (oral and written)
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Sound judgement and critical thinking
High school diploma or equivalent required
Work Environment:
This job operates in a warehouse branch environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position performs much of its work on the telephone (landline and cellular).
Physical Demands:
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work:
This is a full-time position, M/F.
Travel:
No travel is expected for this position.
Required Education and Experience:
• High school diploma or GED required.
• Two years of previous experience preferred.
EEO Statement
As an Equal Employment Opportunity employer, it is Guardian Fueling Technologies' policy to provide equal employment opportunity for all applicants and employees. Guardian Fueling Technologies does not unlawfully discriminate on the basis of race, national origin, sex, pregnancy, color, religion, age, physical or mental disability, legally-protected medical condition, veteran status, marital status, sexual orientation, or any other basis protected by state or federal laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
GFT is a Drug-Free Workplace, and we proudly encourage military and veteran candidates to apply.
We offer Amazing Benefits! Paid Vacation, Paid Holidays, 401k Match and more.
To ensure every application receives equal attention, all recruiting is managed by our corporate team. Local branches are unable to provide initial application status updates. If your qualifications match our needs, our recruiting team will be happy to reach out to you directly.
$25k-32k yearly est. 13d ago
Public Safety Dispatcher I
City of Boca Raton, Fl 4.4
Dispatcher job in Boca Raton, FL
The public safety dispatcher receives, and dispatches emergency and non-emergency calls for a variety of municipal services. This is an entry level position in which emphasis is placed on training the incumbent for continued advancement through the Public Safety Dispatcher classification series. Work is performed under the general supervision of the public safety dispatcher supervisor.
The list of essential functions as outlined herein is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
* Receives and transmits information for emergency and other municipal services
* Receives emergency telephone calls, determines locations and nature of the calls and dispatches appropriate personnel and equipment
* Receives non-emergency calls and determines appropriate actions
* Operates computer-aided dispatch (CAD) equipment and performs CAD functions
* Receives and transmits messages by radio and maintains radio logs
* Operates computer terminals for various federal, state and local networks
* Provides pre-arrival police, fire and medical instructions when needed
* Maintains tracking logs
* Thorough knowledge of the methods and procedures of various operating systems.
* Knowledge of federal and state regulations governing data and voice transmissions.
* Must be familiar with the geography of the City and the locations of important buildings.
* Knowledge of communications management, technical design and application, FCC rules and regulations, and computer operations.
* Ability to:
* Communicate verbally in a clear and effective manner.
* Obtain information from hostile or traumatized individuals in various situations.
* Handle multiple activities simultaneously while maintaining attention to detail.
* Exercise sound independent judgment and make decisions within established guidelines.
* Speak distinctly and operate telecommunication consoles.
* View a computer terminal for extended periods of time.
* Work long periods of time, day or night, weekends, and shift work.
* Provide outstanding customer service, both internally and externally.
MINIMUM QUALIFICATIONS:
* High school diploma or equivalent is required.
* Must obtain a score of 70% or higher on the CritiCall Test.
* Possess or have the ability to obtain CJIS (NCIC/FCIC) certification within the first three (3) months of employment,
* Possess or have the ability to obtain certifications in the emergency police, fire and medical disciplines within one (1) year of employment and must meet or exceed minimum quality assurance ratings in each discipline.
* Possession of a valid State of Florida Class "E" driver's license is required.
* Knowledge Microsoft Office Suite, specifically Excel, Word and Outlook preferred.
* The public safety dispatcher must be available for shift work in a 24-hour-a-day, seven-days-a-week work environment.
PREFERRED QUALIFICATIONS:
* 9-1-1, TDD, and Florida Department of Health 911 Public Safety Telecommunicator (FSS 401.465) certifications are preferred. Certifications must be obtained prior to the end of the one-year probationary period.
* One (1) year experience working in a 911 communications environment is preferred.
PHYSICAL AND ENVIRONMENTAL DEMANDS AND CONDITIONS:
The environmental conditions and physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the essential functions of this job, the employee is frequently required, weekly or up to daily, to:
* Lift or carry objects up to 20 pounds;
* Reach and grasp objects;
* Use manual dexterity or fine motor skills.
* Have the ability to identify and distinguish colors;
* Communicate orally;
* Hear;
* Push or pull carts or other such objects.
* Proofread and check documents for accuracy;
* Use a keyboard to enter and transform words or data;
* Use a video display terminal;
* Work in a normal office environment with few physical discomforts; and/or
* Be able to work a fluctuating work schedule based upon the need of the department.
* The employee may sometimes be required to stoop and bend.
POST-OFFER BACKGROUND REQUIREMENTS:
The background check process for this position may include:
* Criminal Background Check
* Employment Verification
* Reference Checks
* Motor Vehicles Report (MVR) Check
* Certification/License Verification
* Credit Check
* Fingerprinting
* Polygraph
* Neighborhood Check
* Psychological Examination
* Drug and Alcohol Screen
* Neighborhood Check
* Psychological Examination
* Drug and Alcohol Screen
$32k-40k yearly est. 8d ago
Customer Service Dispatcher
Docs Plumbing
Dispatcher job in Fort Lauderdale, FL
Job Description
Are you looking for an exciting opportunity to join a high-performance and forward-thinking organization? We are currently seeking a full-time Customer Service Dispatcher to join our energetic team at Docs Plumbing in Fort Lauderdale, FL.
WHY SHOULD YOU JOIN US?
What do we offer to really ensure that you have a thriving, successful career?
This position offers a competitive pay rate of $18-$22 an hour, depending on your experience. You will be given great benefits such as health, dental, Aflac, life insurance, and a simple IRA.
Join us today!
WHO ARE WE?
At Docs Plumbing, we're more than just plumbers; we're problem solvers and community builders. For nearly six decades, our family-owned company has been synonymous with reliability, integrity, and top-quality service. Our mission is simple: to ensure every customer's plumbing system runs smoothly. We value our employees as an essential part of our extended family, fostering a culture of support and growth.
WHAT ARE THE HOURS?
You will work from 7:30 am to 4:30 pm.
WHAT DOES YOUR DAY ENTAIL?
You will be responsible for answering incoming calls from our valued customers and providing them with exceptional service and support. Your role will involve dispatching our skilled technicians to various job sites, ensuring they arrive promptly and equipped with the necessary tools and equipment. Additionally, you will be responsible for reviewing and going over service tickets, ensuring that all information is accurate and complete before assigning tasks to our technicians.
IS THIS THE PERFECT OPPORTUNITY FOR YOU?
REQUIRED:
Dependability and being polite on the phone
Must be able to provide friendly customer service
PREFERRED:
Excellent organizational and time management skills
Analytical and problem-solving abilities
Written and verbal communication skills
Computer literacy
If you think this job is a fit for what you are looking for, great! Applying is a snap. Simply fill out our initial 3-minute application. We're excited to meet you!
Job Posted by ApplicantPro
$18-22 hourly 20d ago
PUBLIC SAFETY DISPATCHER
City of Plantation, Fl 4.3
Dispatcher job in Plantation, FL
This is a non-exempt position which requires telecommunications work in the operation of a radio system for the direction of and communication with police and fire units for the Police Department. Employees are hired as AT WILL employees that serve at the pleasure of the City and may be terminated at any time with or without cause.
Operates a multi-line telephone and determines the nature of both 911 and non-emergency calls.
Oversees the receiving, prioritizing, and dispatching of 911 and non-emergency telephone calls through police and fire communications system.
Manages the reception and transmission of information by telephone, radio, and computer in a variety of related duties.
Determines the nature and priority of calls, unit availability, and the number of units necessary for initial response.
Dispatches police and fire vehicles/personnel to emergency and non-emergency requests for assistance.
Determines appropriate apparatus needed to be dispatched for each call.
Monitors radio frequencies and maintains open contact with officers in order to provide administrative support as needed.
Alerts various other agencies (hospitals, air rescue, etc.) as needed regarding the status of emergency transport.
Monitors department building security and jails via cameras.
Enters critical information into the Florida Crime Information Center/National Crime Information Center (FCIC/NCIC) systems for the dissemination of information on vehicle registrations, wanted persons, warrants, endangered runaways, probation/parole, early inmate releases, violent offenders, sexual offenders, predators, terrorists, and protection or restraining orders.
Researches the status of guns, vehicles, parts, boats and other items to determine if stolen and notifies the appropriate agency of the results of research.
Calls for tow trucks and requests specialty unit and outside agency back up as needed.
Identifies emergency or potential crisis situations and adjusts dialogue or activities accordingly and attempts to calm frantic or fearful callers.
Notifies appropriate authorities of missing children information.
Notifies hospitals and emergency medical staff of incoming patient information.
Operates teletype machine to access National and Florida crime information centers pursuant to State standards.
Enters information from callers into Computer-Assisted Dispatch system (CAD) and/or prepares complaint cards.
Prepares comprehensive reports and maintains accurate records.
Performs related work as required and as directed.
Knowledge, Skills, and Abilities:
Knowledge of the principles, techniques, and equipment used in public safety communications.
Knowledge of the principles and practices of modern public safety operations.
Knowledge of the rules and regulations of federal, state, county, city and inter-departments and of all regulations applicable to communications.
Knowledge of the National and Florida Crime Centers Systems, procedures, and methods of accessing and inputting data.
Knowledge of two-way radio communication procedures and radio call signals and their meanings.
Knowledge of mapping and computers.
Knowledge of modern office practices and procedures.
Skilled in written and verbal communication.
Skilled in customer service.
Skilled in computer literacy with emphasis on Microsoft Office programs.
Ability to operate various communications equipment.
Ability to communicate effectively using radio terminology with police and other safety units.
Ability to work a flexible work schedule to meet the needs of the city.
Ability to read and understand police agency teletype codes and abbreviations.
Ability to establish proper priorities during incidents of high volume.
Ability to remain composed under pressure of numerous calls and emergency situations.
Ability to adhere to tight schedules while maintaining work quality.
Ability to establish and maintain effective working relations with department officials, other municipal employees, professional groups, and the general public in order to ensure efficient operations.
Education and Experience:
High school diploma or equivalent; supplemented by a minimum of 3 years of experience in public safety dispatch; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Licenses and Certifications:
Valid State of Florida driver's license.
Department of Health 911 Public Safety Telecommunicator certification.
DOCUMENTS REQUIRED TO APPLY:
(Applications, which do not include documents specified below, WILL NOT be processed)
Applicant Background Information Form with notarized signature. Download and complete form here.
HIRING PROCESS:
Oral Board Interview: Application reviewed and meets minimum experience with demonstrated employment history.
Computer based skills testing: Assesses selective attention, speech recognition, written comprehension, and critical thinking.
CVSA Examination (Polygraph): Includes questions about your past criminal activity and drug use.
Background Investigation: Criminal history, employment, military service records, education, credit, social media and associations. Psychological Evaluation: Assesses mental and emotional suitability.
Medical Examination: Assesses your ability to perform the job.
Drug Testing: All applicants will be tested for drugs and alcohol.Work is performed in a public safety communications office environment.
This is a designated "Response" classification in the City's Emergency Operations Plan and will require the employee occupying this position to work for declared emergencies. Attendance at National Incident Management System (NIMS) training at the appropriate level is mandatory.
$29k-36k yearly est. 4d ago
Communication Operator
City of Opa Locka 3.0
Dispatcher job in Opa-locka, FL
Nature of Work:
This is police dispatch work requiring the operation of two-way radio transmitting equipment in a central communications network. Employees in this class are responsible for working rotating shift schedules and operating two-way radio transmitting equipment to dispatch and communicate with law enforcement employees. Duties include relaying orders and information to and from police personnel in the field, managing radio traffic, typing, word processing, data entry record keeping, filing and operating computer and telecommunications equipment. Work is performed in accordance with prescribed dispatch procedures and within the scope of Federal Communications Commission regulations and departmental orders. Supervision is received from a shift supervisor who confers on difficult or unusual problems and reviews work for conformance with established departmental procedures.
Minimum Requirements:
• High school diploma or GED
• Some (6 months - 2 years) experience in operating a keyboard device and in receiving and processing telephone calls; any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Must be able to type 30 words per minute.
• Must be available to work all shifts, including but not limited to day/swing/night, weekends, holidays and mandatory overtime as needed.
• Due to the critical and high-security nature of dispatch work, top candidates must pass a polygraph and/or psychological and medical examination and a thorough criminal and background check.
$19k-26k yearly est. Auto-Apply 60d+ ago
Service Dispatcher
Engineered Air 3.5
Dispatcher job in Pompano Beach, FL
The Service Dispatcher reports to the Department Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Department Manager in achieving the applicable sections of the strategic plan. Benefits
Medical Insurance
Dental Insurance
401K retirement
Competitive Compensation
Year-Round Work
Drug Free Workplace
Initiative, integrity, and organizational skills are essential to achieving departmental goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with service technicians and service customers. Representative duties include:
Assisting the Department Manager in the planning, organizing, and coordination of department resources and goals.
Scheduling service jobs taking into consideration the expected complexity of the job and the experience and capabilities of available technicians.
Maintaining a working relationship with account's to build the customer base.
Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.
Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Department Manager.
Performing related staff-level duties as directed by the Department Manager.
Job Qualifications:
Proven experience in a customer service environment preferably in HVACR contracting or building services industry.
Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field.
Basic knowledge of HVACR technology is a plus.
Ability and initiative to work a non-standard schedule, including a willingness to be on-call for purposes of taking emergency service calls.
Skill and ability to sell service jobs and service contracts, in a letter, and on the phone.
Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers.
Current (state) driver's license.
Compensación: $16.00 - $19.00 per hour
There are many exciting options for a career in HVACR waiting to be explored.
If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!
$16-19 hourly Auto-Apply 60d+ ago
Dispatch Supervisor TowBoatU.S. Ft. Lauderdale
Towboatu.S. Ft. Lauderdale
Dispatcher job in Pompano Beach, FL
Job DescriptionTowBoatU.S. Ft. Lauderdale is seeking a Dispatch Supervisor to lead our fast-paced marine operations team. This leadership role offers growth potential and requires strong organizational and communication skills. Responsibilities include:
Leading, mentoring, and training dispatchers
Managing scheduling, incident reports, and invoicing
Ensuring accuracy in duty logs, Customs documentation, and Dispatch Manager tracking
Recruiting and onboarding new dispatchers
Supporting membership sales and working closely with management
Qualifications:
Prior leadership or supervisory experience preferred
Strong organizational and mentoring skills
Ability to adapt to changing operational needs
Flexibility to work weekends, holidays, and support 24/7 operations
Join a team that lives by our core values: Flexibility, Trustworthiness, Positive Attitude, Attention to Detail, Clear Communication, and Doing the Right Thing
$30k-47k yearly est. 23d ago
Trucking Dispatcher - Fleet Development Representative
Envoy Dispatch Services
Dispatcher job in North Miami Beach, FL
Envoy Dispatch Services is looking for a Trucking Dispatcher who is great with people, can think fast on their feet and knows the trucking industry inside and out. Our Dispatchers earn commission for all new business they bring to the company so why not use what you've got to generate more income! If you are motivated, well-organized and driven, this opportunity is for you.
Job Description
HOW DOES IT WORK?
You take care of the dispatching duties for existing clients.
Answer incoming driver and customer calls.
Search various truck load boards for load opportunities.
Book loads and accurately input load and driver related information into the dispatch system.
Ensure that all trucks are covered in a timely manner.
Monitors pick-ups and deliveries and notifies customer of any deviation from the schedule.
Instruct driver of the location for load delivery and pick-up.
Ensures that ETD's and ETA's remain accurate.
You can develop relationships and recruit new owner operators or small fleets!
We pay commission for every new client you bring in.
Qualifications
Minimum 2 years freight dispatching experience.
Working knowledge of State and Federal safety regulations (including hours of service)
$27k-41k yearly est. 2d ago
Part-Time Dispatcher, Public Safety
Miami Dade College 4.1
Dispatcher job in Miami, FL
Job Details Job FamilySTAFF - Support StaffGradeSGSalary$14.00 Flat RateDepartmentPublic SafetyReports ToPublic Safety ChiefClosing DateOpen Until FilledFLSA StatusNon-ExemptFirst Review DateDecember 17, 2025 The Part-Time Dispatcher receives and responds to emergency and routine telephone calls for Campus-wide general information, and specific requests for service directed to the Public Safety Department.
What you will be doing
* Determines the nature and importance of all telephone call requests and initiates appropriate response actions to sufficiently service the requests
* Inputs and retrieves information from several different Public Safety databases, monitors all internal office telephones, two-way radio communications, alarm and access control systems
* Maintains a detailed daily incident report log
* Logs in and out items that have been turned in to Lost and Found
* Issues parking gate cards and faculty/staff parking decals
* Receives and distributes College keys to facilities and offices on campus
* Receives and disburses petty cash
* Performs other duties as assigned
What you need to succeed
* High School Diploma or General Equivalency Diploma (GED) from a regionally accredited institution and either one (1) year of experience in the field or six (6) months of previous multi-phone line related experience
* Knowledge and understanding of College organization, goals and objectives, and policies and procedures
* Ability to work in a critical and high volume office environment
* Possess command of proper telephone etiquette and general office procedures
* Ability to apply campus security rules and regulations
* Ability to safely operate College motorized vehicle
* Ability to successfully complete a basic security training course and provide certificate of completion
* Ability to display poise, tact, patience and courtesy
* Ability to have a basic understanding of computers and database collection
* Ability to work a flexible schedule to include evening and weekend assignments and any emergencies
* Ability to work well in a multi-ethnic and multi-cultural environment with students, faculty and staff
Essential Position
* This function/position has been designated as "critical." This means that it has job duties that affect the security, safety or physical operation of the College, and are required to work at the Emergency Operations Center and/or have access to the incident scene once normal campus operations have been suspended.
Additional Requirements
The final candidate is to successfully complete a background screening and reference check process.
EQUAL ACCESS/EQUAL OPPORTUNITY
Miami Dade College is an equal access/equal opportunity institution which does not discriminate on the basis of sex, race, color, marital status, age, religion, national origin, disability, veteran's status, ethnicity, pregnancy, sexual orientation or genetic information.
To obtain more information about the College's equal access and equal opportunity policies, procedures and practices, please contact the College's Civil Rights Compliance Officer: Cindy Lau Evans, Director, Equal Opportunity Programs/ ADA Coordinator/ Title IX Coordinator, at ************** (Voice) or 711 (Relay Service). 11011 SW 104 St., Room 1102-01; Miami, FL 33176. *********************
$14 hourly Easy Apply 41d ago
Dispatch Supervisor
ABM 4.2
Dispatcher job in Miami, FL
The Dispatch Supervisor will be responsible for overseeing the dispatching of janitorial service requests and ensuring timely and efficient communication between staff, management, and the client. This role requires strong bilingual (English/Spanish) communication skills, both written and spoken, and proficiency using our Technology, our client service and reporting platform. The Dispatch Supervisor will serve as the central hub for coordinating daily tasks, responding to client needs, and maintaining accurate records of work performed.
Pay: $26.26 per hour.
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.
$26.3 hourly 1d ago
Dispatcher - Customer Service
Unlimited Service Group 4.3
Dispatcher job in Pompano Beach, FL
at Heritage Service Group
We are currently seeking an experienced bilingual Dispatch/Customer Service Representative at our branch office in Pompano Beach, FL. ABOUT US Founded in 1979, Heritage Food Service Group, Inc. provides quality service and repair for South Florida customers' commercial kitchen equipment repair needs. Our commitment to outstanding service is why we are one of the most trusted brands in the service industry.
If you are a customer-friendly individual who thrives in a fast-paced environment, then come and join us!
Essential Duties and Responsibilities:
{Essential functions may include, but are not limited to, the functions listed below}
Assist in taking a high volume of customer service calls.
Assist with high volume of emails.
Obtains and evaluates all relevant information regarding inquiries, discrepancies and or complaints.
Assists to technicians via email, text, or by phone call.
Verifies warranty information with manufacturers and collects accurate information to close out service calls promptly.
Sends quotes/estimates for order parts in a timely manner.
Provides updates customer and or associates and answers questions regarding pending service calls, parts on order, etc.
Performs other tasks as required.
Requirements:
Must be fluent in English and Spanish.
One (1) year of experience in a dispatch capacity.
A high school diploma or the equivalent in experience.
Excellent customer service skills
Experience working in a fast paced environment.
Attention to detail and ability to multitask to deadlines.
Demonstrated ability to develop and maintain positive work relationships.
Excellent written and verbal communication skills.
Familiarity with computer software to include: Microsoft Outlook, Word, and Excel.
Strong organizational skills.
What We Offer:
Competitive Salary
401K Retirement Plan
Paid Holidays
Paid Vacation
Medical and Dental Insurance
Short-Term and Long-Term Disability Insurance
Education Reimbursement Program
Life Insurance
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
$22k-27k yearly est. Auto-Apply 18d ago
COMMUNICATION OPERATOR
City of Opa Locka 3.0
Dispatcher job in Opa-locka, FL
Job Description
Nature of Work:
This is police dispatch work requiring the operation of two-way radio transmitting equipment in a central communications network. Employees in this class are responsible for working rotating shift schedules and operating two-way radio transmitting equipment to dispatch and communicate with law enforcement employees. Duties include relaying orders and information to and from police personnel in the field, managing radio traffic, typing, word processing, data entry record keeping, filing and operating computer and telecommunications equipment. Work is performed in accordance with prescribed dispatch procedures and within the scope of Federal Communications Commission regulations and departmental orders. Supervision is received from a shift supervisor who confers on difficult or unusual problems and reviews work for conformance with established departmental procedures.
Minimum Requirements:
• High school diploma or GED
• Some (6 months - 2 years) experience in operating a keyboard device and in receiving and processing telephone calls; any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Must be able to type 30 words per minute.
• Must be available to work all shifts, including but not limited to day/swing/night, weekends, holidays and mandatory overtime as needed.
• Due to the critical and high-security nature of dispatch work, top candidates must pass a polygraph and/or psychological and medical examination and a thorough criminal and background check.
$19k-26k yearly est. 21d ago
Trucking Dispatcher - Fleet Development Representative
Envoy Dispatch Services
Dispatcher job in North Miami Beach, FL
Envoy Dispatch Services is looking for a Trucking Dispatcher who is great with people, can think fast on their feet and knows the trucking industry inside and out. Our Dispatchers earn commission for all new business they bring to the company so why not use what you've got to generate more income! If you are motivated, well-organized and driven, this opportunity is for you.
Job Description
HOW DOES IT WORK?
You take care of the dispatching duties for existing clients.
Answer incoming driver and customer calls.
Search various truck load boards for load opportunities.
Book loads and accurately input load and driver related information into the dispatch system.
Ensure that all trucks are covered in a timely manner.
Monitors pick-ups and deliveries and notifies customer of any deviation from the schedule.
Instruct driver of the location for load delivery and pick-up.
Ensures that ETD's and ETA's remain accurate.
You can develop relationships and recruit new owner operators or small fleets!
We pay commission for every new client you bring in.
Qualifications
Minimum 2 years freight dispatching experience.
Working knowledge of State and Federal safety regulations (including hours of service)
$27k-41k yearly est. 60d+ ago
Customer Service Dispatcher
Docs Plumbing
Dispatcher job in Oakland Park, FL
Are you looking for an exciting opportunity to join a high-performance and forward-thinking organization? We are currently seeking a full-time Customer Service Dispatcher to join our energetic team at Docs Plumbing in Fort Lauderdale, FL.
WHY SHOULD YOU JOIN US?
What do we offer to really ensure that you have a thriving, successful career?
This position offers a competitive pay rate of $18-$22 an hour, depending on your experience. You will be given great benefits such as health, dental, Aflac, life insurance, and a simple IRA.
Join us today!
WHO ARE WE?
At Docs Plumbing, we're more than just plumbers; we're problem solvers and community builders. For nearly six decades, our family-owned company has been synonymous with reliability, integrity, and top-quality service. Our mission is simple: to ensure every customer's plumbing system runs smoothly. We value our employees as an essential part of our extended family, fostering a culture of support and growth.
WHAT ARE THE HOURS?
You will work from 7:30 am to 4:30 pm.
WHAT DOES YOUR DAY ENTAIL?
You will be responsible for answering incoming calls from our valued customers and providing them with exceptional service and support. Your role will involve dispatching our skilled technicians to various job sites, ensuring they arrive promptly and equipped with the necessary tools and equipment. Additionally, you will be responsible for reviewing and going over service tickets, ensuring that all information is accurate and complete before assigning tasks to our technicians.
IS THIS THE PERFECT OPPORTUNITY FOR YOU?
REQUIRED:
Dependability and being polite on the phone
Must be able to provide friendly customer service
PREFERRED:
Excellent organizational and time management skills
Analytical and problem-solving abilities
Written and verbal communication skills
Computer literacy
If you think this job is a fit for what you are looking for, great! Applying is a snap. Simply fill out our initial 3-minute application. We're excited to meet you!
How much does a dispatcher earn in Coral Gables, FL?
The average dispatcher in Coral Gables, FL earns between $23,000 and $41,000 annually. This compares to the national average dispatcher range of $27,000 to $44,000.
Average dispatcher salary in Coral Gables, FL
$31,000
What are the biggest employers of Dispatchers in Coral Gables, FL?
The biggest employers of Dispatchers in Coral Gables, FL are: