Dispatcher jobs in Daly City, CA - 142 jobs

PLEASE READ THIS BULLETIN IN ITS ENTIRETY This recruitment is being conducted to fill reoccurring full-time vacancies. The List established by this recruitment may be used to fill full-time, part-time, limited term, and temporary vacancies for up to one year. Periodic testing for this position will take place as described below in the supplemental information section. The incumbent in this position will perform a variety of complex duties in direct support of public safety personnel including receipt, interpretation, and dispatching of calls for law enforcement, fire, ambulance and other emergency assistance; direct fire and medical emergencies to the proper agency for response; accurately utilize a computer-aided dispatch system to initiate a response to effectively handle emergencies; utilize a two-way radio system to communicate with field units; accurately maintain the status of all field units; and provide information and assistance to the public. THE CITY OF VALLEJO The City of Vallejo is located in Solano County and has a population of approximately 121,000 residents. Vallejo is a rapidly changing, highly diverse community located midway between the cities of San Francisco and Sacramento. It is a friendly, active waterfront community that attracts innovative, hardworking people and takes great pride in its 148-year history and maritime heritage. Residents of Vallejo are situated to take advantage of the best of what the area has to offer. Golf, museums, performing arts, boutique shopping, brewpubs and a wide selection of restaurants are all available in Vallejo. Residents and visitors alike enjoy Vallejo's delightful historical downtown area, weekly downtown farmer's market, and beautifully restored Victorian homes and business facades. Vallejo is also home to Six Flags Discovery Kingdom, one of America's only combination wildlife, oceanarium and theme parks. DISTINGUISHING CHARACTERISTICS Communications Operator I - This is the entry/trainee level class in the Communications Operator series. This class is distinguished from the Communications Operator II by the performance of the more routine tasks and duties assigned to positions within the series in the Communications Section. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Incumbents are expected to promote to the Communications Operator II level after satisfactory completion of an eighteen month probationary period and when experience and education requirements for the Communications Operator II level are met. SUPERVISION RECEIVED AND EXERCISED Receives immediate supervision from a Communications Supervisor and receives functional supervision from Patrol Supervisors, to include the On-Duty Watch Commander. EXAMPLES OF IMPORTANT RESPONSIBILITIES AND DUTIES Important responsibilities and duties may include, but are not limited to, the following: When Functioning in the Communications Center : Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature, including those calls involving life-threatening situations. Enters relevant information by computer keyboard and accurately transits messages for dispatching as necessary and in accordance with established procedures operating a computer aided dispatch system. Assigns calls to police units for necessary action, determining the appropriate units required for response. Coordinates when necessary with patrol supervisors regarding deployment of personnel. Visually monitors video display terminals and actively listens to police radio frequencies to ensure correct status of officers and emergency personnel. Maintains contact with all units on assignment; maintains daily log of all field calls and units dispatched. Dispatches law enforcement or other emergency personnel and equipment. Operates a variety of communications equipment, including computer-aided dispatch terminals, radio transmitters and receivers, dispatch consoles, electronic data terminals, telephone and lease line teletype. Monitors multiple computer screens simultaneously. Enters, updates and retrieves information from computerized databases relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement and public safety agencies. Determines appropriate communications or research channels selected from emergency telephone lines, radio room telephone lines, business telephone lines, police radio channels, other agency radio channels, and manual computerized information systems. Provides information to officers and field personnel expeditiously, including but not limited to, warrants, vehicles, driver's licenses, parole, and criminal history information. Interprets or clarifies coded responses from various systems for law enforcement, public safety, or other relevant parties. Confirms warrants with responsible agencies, receives and files warrants and updates status of warrants. Receives, responds to and documents requests for Division of Motor Vehicle print-outs; documents vehicle impound information. Accurately processes information received in the communications center and accurately disseminates that information to the appropriate concerned parties, including but not limited to, relatives of those involved; employers; hospitals; sworn and non-sworn public safety personnel at other agencies; other City departments; ambulance services; detoxification centers; tow companies; attorneys; state parole; county probation; animal control; commercial establishments; alarm companies and schools. When appropriate, monitors other public safety and emergency preparedness radio traffic; security monitors; and takes necessary action. Maintains a variety of automated and manual logs, records and files related to communications center activities. Make court appearances as required related to assigned activities. Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of logs relating to public safety activities. Respond to public inquiries in a courteous manner; provide information; resolve complaints in an efficient and timely manner. Perform other work as assigned. When Functioning in the Field : Operate a motor vehicle in the performance of assigned duties and responsibilities. Perform communications center activities in a mobile vehicle or mobile setting. Perform other work as assigned. KNOWLEDGE, SKILLS AND ABILITIES / MINIMUM QUALIFICATIONS Knowledge of: Customer service and professional telephone answering techniques. Modern office procedures, methods and computer equipment. Correct English usage, spelling, punctuation and grammar. Ability to: Act appropriately and decisively under stressful and/or emergency situations. Learn, apply and maintain knowledge of departmental rules, regulations, policies and procedures and information pertaining to law enforcement dispatch. Learn policies and procedures of receiving and processing emergency calls. Read, understand and apply a variety of call-taking information and materials. Learn call interview and law enforcement dispatch techniques and procedures. Learn basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Utilize a two-way radio system to communicate with field units; and accurately maintain the status of all field units. Read and effectively interpret small-scale maps, have general knowledge of surrounding geographical area and information generated from a computer screen. Learn general law enforcement codes, practices and methods. Act promptly and appropriately in emergencies. Speak clearly and concisely in a well-modulated voice pattern. Effectively communicate with and elicit information from upset and irate citizens. Maintain confidentiality of information. Understand and follow both oral and written instructions promptly and accurately. Communicate effectively in the English language in both oral and written forms. Wear a telephone headset and be able to hear, distinguish and understand voices with background noises present. Type accurately at a speed necessary for successful job performance. Must type a minimum of 35 words per minute. Establish and maintain courteous and effective work relationships with subordinates, peers, supervisors and the general public. Operate various office equipment including computer terminals. Work various shifts as assigned. Work flexible hours. Sit or stand for long periods of time. Effectively multi-task. Provide courteous and effective customer service. Maintain professional composure and take responsible and effective action during stressful situations. Perform related duties as assigned. Experience and Training Guidelines A typical way to obtain the knowledge and abilities would be: Experience: Some experience operating radio, computer or other communication equipment is highly desirable. Training: A High School Diploma or G.E.D. supplemented by general clerical experience. License or Certificate: Possession of, or ability to obtain, an appropriate, valid California driver license upon hire. Tools and Equipment Telephone console to receive 911 and non-emergency telephone calls; PC computer aided dispatch systems with mapping features and printer; Radio console controls and monitors; Headsets; Mobile Data computers; Microsoft Word and E-mail; Copy machine; Fax machine; California Law Enforcement Telephone System (CLETS); Telecommunications Device for the Deaf and Hard of Hearing (TDD). SUPPLEMENTAL INFORMATION The Recruitment & Selection Process 1. Applicants must submit a completed City of Vallejo online application, including all responses to the Supplemental Questionnaire (Resume/Cover Letter Optional), by the posted testing deadline in order to move forward in the selection process. NOTE: If you have problems creating a user account, obtaining your already created account information, or submitting your online application, please contact governmentjobs.com applicant support directly at . City of Vallejo staff are unable to assist with these issues. 2. Applicants who meet the minimum qualifications and have submitted a completed application including answering all Supplemental Questions, will be invited to participate in the testing process as outlined below: The City of Vallejo Police Department utilizes Criticall to test for the knowledge, skills, and abilities needed to perform the essential duties for the position of Communications Operator. This is an online assessment that consists of seven components that takes approximately 3 hours and 5 minutes to complete. The assessment may NOT be completed by anyone other than the applicant. To validate the integrity of a successful candidate's score, the candidate will be asked to verify that no one completed any portion of the assessment on their behalf during polygraph questioning. Those whom are found to be untruthful in the submission of their assessment will be withdrawn from consideration for the position. Criticall assessments will be proctored online the second and fourth Friday of every month beginning on January 9, 2026 until the position has closed. The application deadline to be included in an assessment group will be the Thursday prior to the date of the assessment as described below: Testing DateApplication DeadlineJanuary 9, 2026January 8, 2026January 23, 2026January 22, 2026February 13, 2026February 12, 2026February 27, 2026February 26, 2026March 13, 2026March 12, 2026March 27, 2026March 26, 2026 **After the testing link has been sent, applicants will have five calendar days to complete the assessment. If the assessment has not been completed within five calendar days, the application will be withdrawn from consideration and the applicant will be required to wait 30 days to reapply. Testing instructions and information will be sent to you through NeoGov notification on the day of your scheduled assessment. To ensure timely delivery of notifications regarding your application status and testing, please make sure that NeoGov and Government Jobs are added to your safe senders list, and not filtered as spam when communications from these entities arrive in your email. 3. Candidates must achieve a minimum T-Score of 52 on the Criticall assessment. Those achieving a T-score of 52 or higher will be invited to participate in oral panel interviews. Please note: Those who do not achieve a minimum passing T-score of 52 will be required to wait 30 days before they are able to re-apply and re-take the Criticall assessment. 4. Oral panel interviews are weighted at 100% of a candidates score. Those who score 70% or higher will be placed on the Register of Eligibles and referred to the department for further consideration. The City reserves the right to limit the number of candidates to those determined to be best qualified based upon all requested application materials, including training and experience, current resume, and responses to supplemental questions. PRIOR TO HIRE The selected candidate(s) will be required to successfully complete and pass the following to advance in the hiring process: Chief's Interview Communications Center sit along Completed Personal History Statement (PHS) Live Scan Fingerprinting Polygraph POST Dispatcher Background Investigation Psychological Assessment Medical Assessment REASONABLE ACCOMMODATIONS The City of Vallejo is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, assessment or selection process may contact the Human Resources Department to request an accommodation. Please contact Yissa Barajas at or by email at prior to your scheduled testing date. Disaster Service Workers - All City of Vallejo ("City") employees are designated Disaster Service Workers ("DSW") by state law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all DSW-related training as assigned and to return to work as ordered in the event of an emergency. Veteran's Preference - Veteran's preference points will be applied in accordance with Civil Service Rule 24. A copy of the DD 214 form must be filed at time of application. Equal Opportunity Employer (EOE) - The City of Vallejo is an Equal Opportunity Employer. It is the policy of the City of Vallejo to provide equal employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Note: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice.

Under general supervision, receives incoming telephone calls for 911 police, fire, and medical emergency and non-emergency services, and dispatches public safety personnel units and equipment to respond to calls for service utilizing a two-way radio system, Computer Aided Dispatch system, multiple display terminal and other related equipment; evaluates, prioritizes, documents and directs calls to appropriate resources; maintains two-way communications with police, fire and emergency medical units; exercises considerable judgment in transmitting pertinent information to field units and in dispatching emergency personnel and equipment in accordance with established regulations and procedures; and performs other related duties as required. This is the entry level in the emergency communications dispatcher classification series responsible for learning and applying methods, techniques and practices in police, fire and emergency medical dispatching. Initially, incumbents work in a training capacity to learn all aspects of police, fire and emergency medical dispatching. As experience accrues, the incumbent performs with increasing independence. This class is distinguished from the 8239 Public Safety Communications Supervisor in that the latter exercises full supervisory responsibilities over staff and the work of the unit. Job Description EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list. 1. Receives emergency calls and obtains information to determine facts; evaluates such information to determine what type of response is necessary and dispatches the required police, fire or medical service. 2. Dispatches police, fire and emergency medical personnel and equipment on both routine and emergency calls to specific locations utilizing a Computer Aided Dispatch system, multiple video display terminal, radio console and related equipment. 3. Operates a two-way radio system in communicating with a number of mobile units in the field to receive and transmit emergency service messages and information. 4. Evaluates incoming reports of police, fire and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel. 5. Monitors, coordinates and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus. 6. Responds to public inquiries regarding emergency medical service, fire rescue, police assistance, crimes, violations and other offenses; properly classifies and prioritizes any report or complaint information and determines appropriate course of action. 7. Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for fire or medical service assistance, or to notices of wanted persons, stolen property, warrants and all-points bulletins. 8. Maintains record of all calls received and prepares reports of critical incidents. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles, practices and procedures of emergency communications for police, fire and emergency medical dispatching; call evaluation techniques; general geography of city roads, streets, highways, public facilities and buildings; federal and state regulations governing the operation of communications systems for transmitting emergency information and dispatching personnel and equipment; proper office procedures and record-keeping techniques. Ability and Skill to: Operate a public safety computer system and two-way radio; interpret federal communications and departmental regulations, policies and procedures; speak and write in English, spell correctly and communicate in a clear, concise and understandable manner; memorize names and locations; analyze situations accurately, think and act quickly in emergency situations and exercise sound judgment; work under considerable stress caused by a volume of messages or emergency conditions involving the protection of life and property; work under emergency or austere conditions following a disaster; maintain an effective working relationship with supervisors and co-workers; exercise sensitivity with various members of the public; work weekends, nights, holidays, irregular hours and overtime; and ability to operate a computer terminal at 40 words per minute (net). Qualifications MINIMUM QUALIFICATIONS These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement. Education: Possession of a high school diploma or equivalent (GED or High School Proficiency Examination). Experience: Two (2) years of experience in a public contact position providing information and/or a service, or in a position where the primary responsibility is interacting with people. License and Certification: None Substitution: Completion of thirty (30) semester units or forty-five (45) quarter units of coursework from an accredited college or university may substitute for one (1) year of the required experience as described above. Additional Information SUPPLEMENTAL INFORMATION Working Conditions: Public Safety Communications Dispatchers work in a fast-paced, highly stressful, and confined environment, wear headsets which restrict physical movement in the work area, and sit or stand and view video displays for extended periods of time. Dispatchers work 8-hour or 10-hour shifts, or longer, and may be assigned to work various schedules which include day shift, swing shift, night shift, weekends, holidays, and overtime. Must be willing and able to respond, report, and mobilize as necessary. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Details: Job Title: Operations Dispatch Coordinator Our client is seeking a Dispatcher to support refinery and industrial construction projects in Martinez, CA. This role is responsible for coordinating workforce deployment, tracking crew assignments, and supporting daily field operations to ensure jobs are staffed efficiently and safely. Key Responsibilities: Coordinate daily dispatch of craft labor, supervisors, and support personnel to refinery job sites Communicate schedules, start times, and job locations to field personnel Track workforce availability, callouts, and schedule changes Maintain accurate records of crew assignments, hours, and site access requirements Support onboarding logistics including badging, orientation, and site requirements Communicate with project managers, superintendents, and field leadership regarding manpower needs Assist with timekeeping verification and daily reporting Respond to last-minute staffing changes in a fast-paced environment Ensure compliance with refinery safety and access requirements Qualifications: Previous dispatch or coordination experience, preferably in construction, industrial, or refinery environments Strong communication and organizational skills Ability to manage multiple priorities and changing schedules Proficiency with Microsoft Office and scheduling tools Comfortable working in a high-volume, deadline-driven environment Knowledge of refinery access requirements and craft labor coordination is a plus Work Environment: Office-based role supporting refinery and industrial construction sites Early mornings, extended hours, and flexibility required based on project needs Frequent communication with field crews and site leadership #INDW

Join a department that cares about its Dispatchers and is LOVED by its community Elevate your public safety career as a Dispatcher. Our mission at the San Bruno Police Department is to Ensure Peace, Provide Safety, and Build Community. We aim to realize this mission by taking good care of the people who work in our organization so that they can take good care of everyone else. We believe that the key to providing exceptional police services is consistently deploying strong, healthy, well-trained, emotionally intelligent human beings as San Bruno Police Dispatchers. As such, we have created a healthy, happy, fun working environment, focused on enabling each member of our team to use their employment to pursue the best possible versions of themselves. City of San Bruno's Excellent Benefits CalPERS retirement formula Non-Safety: 2.7% @ 55 for classic members or 2% @ 62 for PEPRA members Annual accruals of vacation days based on years of service, holidays and sick days Opportunity for bilingual incentive pay up to 2.5% Medical, dental and vision benefits provided with employee contribution Life Insurance equal to one year's annual salary provided at no cost Long-term disability insurance provided at no cost Home loan assistance program Section 125 Flexible Benefit Plan Tuition reimbursement The Position The San Bruno Police Department is recruiting for entry-level Public Safety Dispatchers. Public Safety Dispatchers are responsible for public safety dispatch and related records management activities. This position operates on a 24-hour, 365 days per year basis, and may be assigned to either a day, swing, or graveyard shift on a regular, rotational basis that includes nights, weekends, and holidays. Public Safety Dispatchers perform a wide range of duties involving radio, telephone, and computers, applying various procedures and codes. Dispatchers receive and transmit emergency and non-emergency telephone and radio traffic as well as process communication reports, records, and radio logs, while maintaining a high level of confidentiality. Dispatchers may also support the Police Department by performing clerical tasks, training, assisting with fingerprinting, and being accountable for financial transactions. This position is integral in supporting the goals and objectives of the City and Police Department. Examples of Duties Essential Duties Receives and transmits emergency and non-emergency telephone and radio traffic. Maintains and processes a variety of communications reports, records and radio logs. Operates a dispatch console, uses Computer Aided Dispatch (C.A.D.) System and other computer programs to process information and records. Responsible for various Record Management System (RMS) entries, some of these include but are not limited to citations, warrants, subpoenas. Responsible for accurate and timely entries into the California Law Enforcement Telecommunication System (CLETS), as well as, the National Crime Information Center (NCIC). Maintains a high level of confidentiality. Performs collateral duties including a variety of related clerical tasks: records entry, assisting in fingerprinting and jail operations, which may include searching prisoners; and is accountable for handling cash, bond, and check transactions. Performs related duties and responsibilities as assigned. Typical Qualifications The ideal candidate will possess the ability to record and transmit information with speed and accuracy, "multi-task," make quick and sensible decisions, learn from constructive criticism, possess a high commitment to quality service, and participate in a team approach to law enforcement. In addition, candidates will have a successful track record of the following: Professional skill or knowledge using computer keyboard; skill or knowledge using radio, telephone, and computers. Active listening; conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message. Placing a high priority on the internal and external customer's perspective when making decisions and taking action; Implementing service practices that meet the customers' and own organization's needs. Maintaining effectiveness when experiencing changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful. Ability to analyze and understand information gathered and follow the best course of action. Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions. Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others' emotions and behavior. Taking prompt action to accomplish work goals; taking action to achieve results beyond what is ; being proactive. Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks. Maintaining stable performance while handling stress in a manner that is acceptable to others and to the organization. Minimum Qualifications Must be able to pass an extensive background investigation. Education Possession of a high school diploma or GED equivalent. Additional related college course work or degree preferred. Experience At least one (1) year of related work experience requiring alertness and independent judgment, but no previous public safety dispatch experience is . Certificates and Licenses Must possess and maintain a valid California Driver's License, Class C with a good driving record. Typing certificate issued within the last year verifying minimum typing speed of thirty-five (35) net words per minute with a maximum of nine (9) errors. Typing certificate must be submitted with application to be considered. Online typing certificate permitted with application; formal test will be administered to final candidate. Completion within the last year of the POST Entry Level Dispatcher Selection Test Battery with a preferred minimum score of 48 or above; or CritiCall Dispatch passing test results within a year of application date. Certificate must be submitted with application to be considered. Supplemental Information This is a continuous recruitment, and applications will be accepted on a continuous basis. This recruitment may close at any time without notice. For a full, detailed class specification, click here. How to Apply Applications may be submitted online at the City's BambooHR homepage. The City of San Bruno utilizes a merit-based selection system. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. When submitting your application, please “upload” the following: 1) POST Entry Level Dispatcher Selection Test Battery (with a score of 48 or above). If you have not yet taken the test, upcoming test dates can be found at: ******************************* or, CritiCall Dispatch test results. 2) Typing certificate issued within the last year verifying minimum typing speed of thirty-five (35) net words per minute with a maximum of nine (9) errors. Online typing certificate permitted with application, formal test will be administered to final candidate. What happens next? We will review your application and all supplemental materials to select the best qualified applicants to continue in the process. Screening will include a review of minimum qualifications, application appraisal rating of education, training and experience and relevance of background qualifications related to the target job as well as supplemental questions if applicable. Applicants selected to move forward in the process may be asked to participate in any combination of the following (at any phase of the selection process): a written examination, job related exercise, physical test or job simulation, phone interview, in-person or video interview(s), and/or web-based testing. The final phase of the selection process is the probationary period, which in most cases is one year, depending on your classification. Reasonable Accommodations: The City of San Bruno is an Equal Opportunity Employer (EOE) and provides equal employment opportunities without regard to race, color, ancestry, religion, creed, age, physical or mental disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state or local laws in its employment actions, decisions, policies and practices. The City of San Bruno Human Resources Department will make reasonable efforts in the selection process to accommodate disabled applicants. Individuals with disabilities who would like to request an accommodation in the process must inform the Human Resources Department by the final filing date by emailing ******************. Recruitment Contact Contact phone: ************** Contact email: ******************

Under general supervision, receives incoming telephone calls for 911 police, fire, and medical emergency and non-emergency services, and dispatches public safety personnel units and equipment to respond to calls for service utilizing a two-way radio system, Computer Aided Dispatch system, multiple display terminal and other related equipment; evaluates, prioritizes, documents and directs calls to appropriate resources; maintains two-way communications with police, fire and emergency medical units; exercises considerable judgment in transmitting pertinent information to field units and in dispatching emergency personnel and equipment in accordance with established regulations and procedures; and performs other related duties as required. This is the entry level in the emergency communications dispatcher classification series responsible for learning and applying methods, techniques and practices in police, fire and emergency medical dispatching. Initially, incumbents work in a training capacity to learn all aspects of police, fire and emergency medical dispatching. As experience accrues, the incumbent performs with increasing independence. This class is distinguished from the 8239 Public Safety Communications Supervisor in that the latter exercises full supervisory responsibilities over staff and the work of the unit. Job Description EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list. 1. Receives emergency calls and obtains information to determine facts; evaluates such information to determine what type of response is necessary and dispatches the required police, fire or medical service. 2. Dispatches police, fire and emergency medical personnel and equipment on both routine and emergency calls to specific locations utilizing a Computer Aided Dispatch system, multiple video display terminal, radio console and related equipment. 3. Operates a two-way radio system in communicating with a number of mobile units in the field to receive and transmit emergency service messages and information. 4. Evaluates incoming reports of police, fire and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel. 5. Monitors, coordinates and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus. 6. Responds to public inquiries regarding emergency medical service, fire rescue, police assistance, crimes, violations and other offenses; properly classifies and prioritizes any report or complaint information and determines appropriate course of action. 7. Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for fire or medical service assistance, or to notices of wanted persons, stolen property, warrants and all-points bulletins. 8. Maintains record of all calls received and prepares reports of critical incidents. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles, practices and procedures of emergency communications for police, fire and emergency medical dispatching; call evaluation techniques; general geography of city roads, streets, highways, public facilities and buildings; federal and state regulations governing the operation of communications systems for transmitting emergency information and dispatching personnel and equipment; proper office procedures and record-keeping techniques. Ability and Skill to: Operate a public safety computer system and two-way radio; interpret federal communications and departmental regulations, policies and procedures; speak and write in English, spell correctly and communicate in a clear, concise and understandable manner; memorize names and locations; analyze situations accurately, think and act quickly in emergency situations and exercise sound judgment; work under considerable stress caused by a volume of messages or emergency conditions involving the protection of life and property; work under emergency or austere conditions following a disaster; maintain an effective working relationship with supervisors and co-workers; exercise sensitivity with various members of the public; work weekends, nights, holidays, irregular hours and overtime; and ability to operate a computer terminal at 40 words per minute (net). Qualifications MINIMUM QUALIFICATIONS These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement. Education: Possession of a high school diploma or equivalent (GED or High School Proficiency Examination). Experience: Two (2) years of experience in a public contact position providing information and/or a service, or in a position where the primary responsibility is interacting with people. License and Certification: None Substitution: Completion of thirty (30) semester units or forty-five (45) quarter units of coursework from an accredited college or university may substitute for one (1) year of the required experience as described above. Additional Information SUPPLEMENTAL INFORMATION Working Conditions: Public Safety Communications Dispatchers work in a fast-paced, highly stressful, and confined environment, wear headsets which restrict physical movement in the work area, and sit or stand and view video displays for extended periods of time. Dispatchers work 8-hour or 10-hour shifts, or longer, and may be assigned to work various schedules which include day shift, swing shift, night shift, weekends, holidays, and overtime. Must be willing and able to respond, report, and mobilize as necessary. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The major duties of the Public Safety Dispatcher position include, but are not limited to, the following: Serves as a dispatcher for the US Park Police, applying in-depth knowledge of dispatch operating systems, databases, and equipment, as well as knowledge of dispatch policies and past practices to isolate and solve unusual and difficult technical problems. Performs dispatch and call taking services for a wide variety of complex public safety related incidents and operations. Coordinates rescue, ambulance, and helicopter operations, etc., of various agencies. Receives and evaluations emergency calls for service. Provides dispatch support to law enforcement activities. Queries & relays wants, warrants, drive and vehicle status, Be on the Lookout (BOL), and Attempt to Locate (ATL) information for law enforcement contact and investigations. Serves as a certified operator of National Criminal Information Network (NCIC), National Law Enforcement Communications System (NLETS), and state criminal information networks (i.e., ACCESS, TLETS, VCIN, etc). Accesses, analyzes, and utilizes information from a variety of national, state, Monitors a variety of alarm systems including intrusion, fire, robbery, panic, and maintenance related systems. Analyze alarms. Ensures appropriate response. Reports on alarm systems troubles. Assists law enforcement officers with investigations. Requirements Conditions of Employment U.S. Citizenship required. Appointment subject to background investigation and favorable adjudication. Meet Selective Service Registration Act requirement for males. Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program. You will be required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is subject to random testing for illegal drug use. You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided. You may be required to work on-call, evenings, weekends, holidays, overtime and shift work. If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period. Must be able to obtain and maintain a Secret clearance. This position has been designated "Essential". In the event of severe weather conditions or other such emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations. You may be required to work on-call, evenings, weekends, holidays, overtime and shift work. Within 12 months of employment, you must be able to obtain and maintain required dispatching and emergency management certifications determined by locality selected. This may include National Criminal Information Network (NCIC), National Law Enforcements Communications System (NLETS), and State criminal information networks (i.e., ACCESS, TLETS, VCIN, etc.) , and/or Emergency Medical Dispatching (EMD). To qualify for this position at the GS-06 grade level, you must possess all of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following: Customer service based experience in a high-pace environment where the ability to make quick decisions is key; Operate multi-line telephones, computers or radio equipment to provide information; AND Collect information from callers and input into computer system. To qualify for this position at the GS-07 grade level, you must possess all of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-06 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following: Customer service-based experience in a high-pace environment where the ability to make quick decisions is key; Operate multi-line telephones, computers or radio equipment while inputting information collected from callers into computer systems; Operate public safety dispatch systems such as NCIC, NLETS, CLETS, or Computer-aided Dispatch (CAD) with limited supervision; AND Operate computer-based equipment to include, but not limited to alarm monitoring systems, records management systems, computer aided dispatch systems, message notification systems, and report writing systems. To qualify for this position at the GS-08 grade level, you must possess all of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following: Perform public safety dispatching (law enforcement. emergency medical, search and rescue, and fire) using personal computers and software programs to input data collected from callers; Independently operate public safety dispatch systems as: NCIC, NLETS, CLETS, or Computer-aided Dispatch (CAD); Operate computer-based equipment to include, but not limited to alarm monitoring systems, records management systems, computer aided dispatch systems, message notification systems, and report writing systems; and, Obtain information from incoming callers to disseminate during emergency situations.

RP DEPARTMENT OF PUBLIC SAFETY MISSION STATEMENT: Dedicated to working collaboratively with the community to maintain trust and safety by providing professional services with compassion and integrity The City of Rohnert Park is seeking to hire a Part-Time and Full-Time Lateral Public Safety Dispatcher I/II. For Part-Time, this is a non-benefitted, temporary position that may work 30-40 hours per week during the training period, typically 3-6 months. After training is complete, the position has a flexible schedule or per diem schedule, typically 5-40 hours per week." The current pay rate for both positions are as follows: $36.06 -$43.80 per hour. We are also currently accepting applications for Lateral Dispatchers. To be considered as a lateral applicant, you must: * Have a minimum of two years of dispatching experience within the last three years with a public agency. * Have successfully completed your Communications Training Program in your current agency. * Possess a California P.O.S.T. Basic Certificate. Hired Lateral Dispatchers will receive a $20,000 Recruitment and Retention Bonus $5,000 upon completion of communications training program $5,000 upon completion of probationary period $10,000 upon completion of three years of service Ideal candidates will possess: * High ethical standards * Be committed to providing excellent, friendly customer service * Be a team player and * Have technical and computer skills. APPLICATION PROCEDURES: To be considered for this exciting opportunity, please complete an online application - go to ************** , and click on "Job Opportunities." It is important to complete all the required application materials. All applications will be screened for completeness and possession of minimum qualifications. Applications will be reviewed in detail to identify the most qualified candidates to interview. Work history must include all employment for the last ten years and electronically attach relevant certificates, i.e. POST Dispatcher Basic Course. PLEASE NOTE: You may submit a resume or other relevant documents to further describe your qualifications; however "see resume" will NOT meet the requirements of a "complete" application, including employment history, or be accepted in lieu of responses to supplemental questions. Be advised that your resume and other attachments not specifically requested by the City in order to apply for this position may not be used to determine your qualifications. If you need assistance applying online, please click on the Application Help/FAQ's link: *************************************** DEFINITION Under general supervision, receives law enforcement, fire, medical, and other emergency calls and dispatches public safety units and other City resources following prescribed procedures; answers non-emergency calls for public safety and other City departments; performs a variety of general administrative support duties for the Department of Public Safety including record keeping, typing, and filing; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from the Public Safety Communications Supervisor. Functional direction is provided by a Public Safety Sergeant or other management personnel in the absence of the supervisor. Exercises no supervision of staff. CLASS CHARACTERISTICS This is a non-sworn public safety class series that performs the full range of receiving and dispatching emergency calls for the Department of Public Safety. Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines. Public Safety Dispatcher II: This is the journey-level classification in the Public Safety Dispatcher series. Positions at this level are distinguished from the I-level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Work is normally reviewed upon completion and for overall results. Positions in the Public Safety Dispatcher class series are flexibly staffed and positions at the II-level are normally filled by advancement from the I-level after gaining the knowledge, skill, and experience which meet the qualifications for and after demonstrating the ability to perform the work of the higher-level class. This class is distinguished from the Public Safety Communications Supervisor in that the latter is the full supervisory-level class in the series responsible for organizing, assigning, supervising, and reviewing the work of staff on an assigned shift involved in police and fire dispatch services.Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. * Receives and evaluates law enforcement, fire, medical, and other emergency calls, and related business calls for the City during an assigned portion of the 24-hours-per-day/7-days-per-week Department of Public Safety operations; provides information and/or transfers calls to the appropriate department, agency, or response organization. * Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and contacting and sending appropriate response unit. * Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units, as necessary, ensuring the safety of field units. * Operates computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities; tests and inspects equipment as assigned. * Monitors security cameras in the Public Safety building and the area surrounding the building. * Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support, or information. * Enters, updates, and retrieves a variety of records from teletype database, including stolen vehicles and property, vehicle registration information, guns and property, and warranted or missing persons. * Accesses Federal, State, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data; relays such information to sworn staff. * Acts as a liaison to the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or related services; determines the nature of the contact; provides factual information regarding services, policies, and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures, and the use of tact and discretion, or directs the caller to the proper individual or agency. * Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files. * Attends necessary training, shift briefing sessions, participates in drills, and test scenarios to prepare for unexpected emergencies. * Performs other duties as assigned. In performing the duties described above, the incumbent is expected to: * Provide outstanding and friendly customer service. * Create and maintain a respectful and collaborative working environment. * Communicate honestly and behave in a manner that is ethical, legal and fiscally responsible. * Demonstrate care for the organization, customers, and coworkers. * Perform work of the highest quality possible. * Practice and encourage initiative and innovation to improve the workplace. Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to completion of the twelfth (12th) grade. Public Safety Dispatcher II: Two years of dispatching experience with a public agency within the last three years. Licenses and Certifications: * Possession of, or ability to obtain, a valid California Driver's License by time of appointment. * Possession of, P.O.S.T. Basic Dispatcher certificate. Knowledge of: * Functions, principles, and practices of law enforcement agencies. * Terminology and procedures used in public safety dispatching. * Operation of computer-aided communications equipment, including multiple telephone lines and radio systems. * City and County geography, maps, streets, landmarks, and driving directions. * Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility. * Principles and practices of data collection and report preparation. * Business arithmetic and basic statistical techniques. * Basic principles of record keeping. * Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff. * The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. * Modern equipment and communication tools used for business functions and program, project, and task coordination. * Computers and software programs to conduct, compile, and/or generate documentation. Ability to: * Assess and prioritize emergency situations while remaining calm and using sound, independent judgment. * Memorize codes, names, street locations, and other information. * Read and interpret maps and other pertinent documentation. * Interpret, apply and explain policies, procedures, and regulations. * Attend to multiple activities simultaneously. * Obtain necessary information from individuals in stressful or emergency situations. * Compile and summarize information to prepare accurate, clear, and concise reports. * Perform technical, detailed, and responsible office support work. * Compose correspondence independently or from brief instructions. * Organize, maintain, and update office database and records systems. * Make accurate arithmetic and statistical computations. * Enter and retrieve data from a computer with sufficient speed and accuracy. * Organize own work, set priorities, and meet critical deadlines. * Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks. * Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax. * Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. * Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. ~EQUAL OPPORTUNITY EMPLOYER~ INFORMATION SUBJECT TO CHANGE

WE STRONGLY ENCOURAGE APPLICANTS TO READ THE JOB ANNOUNCEMENT, INCLUDING THE SUPPLEMENTAL QUESTIONS, IN ITS ENTIRETY BEFORE SUBMITTING AN APPLICATION FOR THIS POSITION. ANNOUNCING NEW STEP INCREASE: $96,606 - $127,083* * Top Step Base Compensation including Holiday In-Lieu Pay and Uniform Allowance. The Livermore Police Department is hiring Lateral Public Safety Dispatchers. Public Safety Dispatchers receive 911 system emergency and non-emergency calls and dispatch assignments according to police procedures, and provide support services as needed. If you are currently employed as an emergency dispatcher for a police agency and would like to work for the City of Livermore, now is the time to apply! CLICK HERE to view the job announcement. Scheduled Pay Increases 10/5/26 - 4% 10/4/27 - 3% 10/2/28 - 3% DEFINITION Under general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to police and fire procedures; provides support services and maintains records; and performs other duties as assigned. DISTINGUISHING CHARACTERISTICS The Public Safety Dispatcher provides technical communications support and computer information processing for police and fire activities as well as animal control and public services functions. In addition to call taking and dispatching, incumbents perform varied record keeping, information retrieval, and similar work in support of public safety activities. Incumbents are expected to exercise independent judgment in the performance of their duties with minimum supervision. SUPERVISION RECEIVED General supervision is provided by the dispatch supervisor with direction provided by other supervisory or management staff. SUPERVISION EXERCISED As experience is gained, incumbents in this classification may provide direction and training to other Public Safety Dispatchers. Examples of Important and Essential Functions Call Taking and Dispatching Functions Answers 911 emergency and misdirected non-emergency calls, and a variety of other public safety telephone lines; communicates and relates effectively to those contacted in the course of the work; obtains essential information from reporting parties about the nature of the emergency; enters information into computer terminals; enters control codes and searches files to research and provide information; assesses urgency of call and assigns code; assesses the nature of the emergency, determines appropriate response level, determines closest available and most appropriate company, and dispatches police, fire, medical aid, rescue, and hazardous material calls via two-way radio or telephone; directly broadcasts critical police emergency calls and general information bulletins; enters, updates, and monitors information such as time assignment, en route time, arrival, clearance, and other related information for each emergency and non-emergency event; monitors location and verifies safe status of public safety and other specified City personnel; monitors and controls radio traffic; connects special hearing-impaired telephone lines to transcription apparatus; dispatches animal services assignments, as needed; refers non-emergency calls to other resources including other City departments, governmental, and private agencies; answers questions and provides information to the public, as appropriate; answers building intercom system and grants identified personnel access through remote-controlled security doors; calls in relief personnel to maintain public safety staffing levels; alerts other agencies and coordinates mutual response radio traffic; and initiates follow-up calls as requested. Administrative Functions Reviews and records case information; assigns case numbers; tallies assigned calls, balances police officer assignments, and coordinates break periods; may take brief, limited telephone reports of lost property; maintains logs and records; enters information into automated record files; reproduces computer generated bulletins; prepares letters and reports and other related forms and records; conducts radio equipment tests; may retrieve or review dispatch recordings; may classify and sort dispatch cards, as needed; and may be assigned to assist in processing arrested persons to jail. Job Related and Essential Qualifications Demonstrated Knowledge of: Modern office practices and procedures; proper English usage, grammar, spelling, and punctuation; alphabetic, chronological, and numeric filing systems; effective communication techniques; community resources; map reading; and personal computer operating systems and software applications. Demonstrated Skills to: Analyze situations quickly and make sound decisions in emergency and routine situations; demonstrate excellent interpersonal skills including communicating effectively with those contacted in the course of work; perform multiple tasks concurrently; quickly read and retain information; quickly interpret maps and floor layouts; relate effectively to co-workers; speak in a clear and understandable voice; write basic letters, memos, and reports; utilize personal computers and computer software to perform word processing and spreadsheet functions; meet the City's keyboarding standard (35 net wpm); and exemplify an enthusiastic, resourceful, and effective service attitude with co-workers and the public. Ability to: Learn the techniques, procedures, methods, and City dispatching codes used in the operation of a highly technical communications center; use patience, courtesy, and tact in dealing with the public; recognize and discern various emotional states when dealing with citizens in person and while on 911, emergency, and business lines; recognize the voices of field units; and quickly operate electronic data processing equipment and radio consoles. Experience, Education, and Training Guidelines: Any combination of experience, education, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be: Experience:Two years of experience involving heavy public contact while performing multiple tasks and using a computer. Education:Equivalent to graduation from high school.College course work incommunications, business administration, or a related field are desirable. Training:Any recent training such as academic courses and certification programs which are relevant to this job classification. Certification:Possession of POST Public Safety Dispatching Certificate is required prior to the completion of the probationary period. License:May require the possession of a valid California driver's license and satisfactory driving record as determined by the City. Other Requirements:Willingness and ability to work any shift in a 24 hour period, holidays, weekends, scheduled and emergency overtime, and be available for call back as required; attend classes during work and non-work hours as required; maintain the certifications necessary for this job classification; and wear a uniform and comply with departmental grooming standards. Special Requirements:Essential duties may require the mental and/or physical ability to quickly read fine print, charts, graphs, maps, and computer monitors; see fine detail with no color deficiencies; hear and understand radio and telephone transmissions through headsets, handsets, and speakers, sometimes with interference, static, and background noises, such as with others talking in the room, audible traffic noise, and telephone ringing; hear a telephone ring when the bell unit is located 30' away; discern various tones, rhythms, and series of "beeps" through a headset and over a speaker; discern when a person is speaking with varying degrees of volume, such as shouting or whispering including emotional states; speak quickly in a clear, understandable voice with sufficient volume and tone quality to project effectively over radio, telephone, and in person; move quickly about the building or to other buildings, as needed; stamina to sit for long periods of time and to work long hours; operate computer keyboards and complex radio computer equipment; strength to safely lift and maneuver up to 40 pounds; and quickly bend, reach, climb step stools, and stoop. Additional Information Non-Exempt.

* FOR RETIRED ANNUITANT ASSIGNMENTS ONLY* The following process is used when a CalPERS Retiree is interested in working as a Retired Annuitant for Solano County. To Protect and Serve the Community! The Sheriff's Office is dedicated to the protection and well-being of every person in Solano County by providing excellent community service. The values of the Sheriff's Office are to bring: Professionalism: Performing to the highest standards with integrity, ethical behavior and accountability. Trust: Confidence in the character and ability to meet expectations. Courage: To persevere with mental and moral strength in the face of difficulty. Innovation: Embrace and inspire creativity to apply better solutions that accomplish goals and outcomes. Teamwork: Unified collaboration to accomplish common goals without regard to personal agendas. Service: Providing professional assistance in support of the community's best interests and well-being. Respect: To value and embrace individuality with special regard to differences. Click here to learn more about the Sheriff's Office The interest list created as a result of this recruitment will be used to fill retired annuitant extra-help positions as the need arises. THE POSITION: Public Safety Dispatchers in the Sheriff's Office assist community members and agencies with emergency needs by receiving and dispatching calls received for law enforcement, fire service, and emergency medical service personnel. Public Safety Dispatcher performs a range of journey level duties that assists community members and agencies with emergency needs by receiving and dispatching calls received via phone and/or text; receives caller information, relays information to appropriate unit or agency, and provides assistance to callers as needed; logs call information into computer; monitors activity of all public safety units to determine status of incident and location of units and provides pre-arrival medical instructions. Click here for Public Safety Dispatcher Job Description POSITION REQUIREMENTS: Education: High school diploma, GED or equivalent AND Experience: Eighteen (18) months of full-time work experience involving emergency service dispatching for law enforcement, fire services, or medical dispatching. Previous experience with Sunridge RIMS CAD and possession of an Emergency Medical Dispatching Certificate is preferred. SPECIAL REQUIREMENTS: Applicants are required to demonstrate basic typing speed of 40 WPM by passing of a County approved test. DOCUMENT SUBMITTAL REQUIREMENTS: If you possess a POST-certified Public Safety Dispatchers' Basic Course certification, please attach at time of applying for the position. Applicants may submit a typing certificate. If you choose to submit a typing certificate, the typing certificate must contain a minimum NET speed of (40) words per minute. It must be a timed 3 - 5 minute test, include the gross number of words typed per minute, and the number of errors. It must be from an accredited school or a qualified agency with an examiner's signature. Certificates obtained through the internet (online) will not be accepted. (Candidates will be provided a typing through the recruitment process). Applicants that have participated in prior Solano County skills testing must contact **************************** by the final filing deadline to request their prior results be applied to this recruitment - this will not be done automatically. Prior results cannot be more than 12 months old at the time of application. How to Submit Your Documents In addition to uploading attachments when applying online, candidates may submit documents by fax to **************, or by email to ****************************. Be sure to include the recruitment title (Public Safety Dispatcher - Lateral) and the recruitment number (25-463030-E1) in your email or fax. SUPPLEMENTAL INFORMATION: LICENSING, CERTIFICATIONS AND REGISTRATION REQUIREMENTS: Employees are required to obtain the following within the 12-month probationary period: * California P.O.S.T. Dispatch Basic certification * C.L.E.T.S. Terminal Operator certification * Cardiopulmonary Resuscitation Certificate (CPR) * Emergency Medical Dispatcher Certification (EMD) All licenses, certificates and registrations must be kept current while employed in this class. Failure to do so may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. SELECTION PROCESS: 10/10/25- 5:00pm (PST) - Deadline to submit application and required documents for first application review. Applications will be reviewed as needed thereafter. RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions apply to California Public Sector Pension Plan Retirees. Retired annuitants may be eligible to work more than 960 hours if the appointment satisfies the conditions of Government Code Section 7522.56(j). HOW TO APPLY: Applications must be submitted through the NeoGov system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (e.g.: degree/transcripts, certificates, licenses, DD-214, ADA Accommodation Request, etc.) must be submitted by the date indicated above. Resumes are not accepted in lieu of completing the application. You will be evaluated based on the information provided on the application. Please ensure any experience you believe qualifies you for the job is reflected in your application's employment history. When completing employment details and/or responding to supplemental questions, do not write "see resume," as resumes will not be reviewed and this will be considered an incomplete application. Previously submitted application materials (i.e. copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment. Any further questions can be directed to the Department of Human Resources at **************, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA Please note that all dates/times listed in the job announcement are Pacific Time.

Transdev in San Francisco, CA is hiring a Dispatch Clerk to oversee road service through communication with Operators and provides customer support to the clients. We are seeking friendly, customer service-oriented people who are dedicated to safety. Transdev is proud to offer: $22.25 Position Subject to Collective Bargaining Agreement: * $22.25 - $23.00 (Union Collective Bargaining Agreement Payscale) o Starting pay $22.25 with progression to $23.00 over 1 year. Benefits include: * Vacation: up to 14 days per year * Paid Sick Leave: 48 hrs annually full time employees medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: + Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc. + Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips. + Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services. + Manage daily service by reviewing route performance and proactively responding to situations that impact customer service. + Comprehensive understanding of policies and procedures + Meet or exceed established performance requirements. + Document trip authorizations and details including transportation type, pickup times, appointment times and addresses. + Follows rules and regulations of the Company; follows instructions of management and supervisors + Adheres to all regulations related to the Americans with Disabilities Act (ADA) + Maintains confidentiality of passengers' information + Maintains a clean and well-organized work area + Other duties as required. Qualifications: * High School Diploma, GED or equivalent. * Computer literate * Excellent customer service skills. * Ability to operate standard telephone system. * Must be able to work shifts or flexible work schedules as needed. * Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: The essential functions of this position require the ability to: Must be able to work shifts or flexible work schedules as needed. + Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities + Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer. + The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact ******************** Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: * Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). * Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: Please Click Here for CA Employee Privacy Policy Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Full Time Req ID: 7113 Pay Group: MUH Cost Center: 415 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.

Regular Full Time Employment Opportunity A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions, and a current (dated within one year of application) typing certificate verifying 35 or more net words per minute. Please note: For this recruitment, online OR in-person typing tests will be accepted. This open/continuous recruitment may close without notice. For more information on how to obtain and submit a typing certificate, please contact the Human Resources front desk at ************** or via email to *****************************. Under general supervision of the Senior Public Safety Dispatcher, processes emergency and non-emergency calls for service; dispatches police, fire, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and performs related work as required. Distinguishing Characteristics The position of Public Safety Dispatcher is a fully qualified journey-level technical classification. This classification differs from the lower-level classification of Public Safety Dispatcher-In-Training in that the Public Safety Dispatcher-In-Training is the entry level classification whereby incumbents are learning to perform the duties of the classification. It is further distinguished from the higher-level classification of Senior Public Safety Dispatcher in that the Senior Public Safety Dispatcher has supervisory responsibility. (May include, but are not limited to, the following): * Answers the telephone and receives 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates computer aided dispatch (CAD) system event; relays information to other jurisdictions or provides pre-arrival and post-dispatch instructions to the caller; processes and prioritizes incoming calls. * Dispatches fire, police, medical and animal control personnel and equipment on both routine and emergency calls utilizing a CAD system, multiple video display terminals, radio dispatching consoles and related equipment. * Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer safety; may participate in the reassignment of fire equipment to ensure adequate city-wide fire protection. * Provides operational support for police, fire, and medical operations including warrant checks and confirmations, tow requests, and facilitation of outside agency assistance and mutual aid request. * Provides Emergency Medical dispatch, and Emergency Fire dispatch, including pre-arrival and post-dispatch instructions. * Maintains familiarity with major roads, streets, areas, and industrial and public facilities within the city limits. * Maintains records of all calls received and prepares reports of critical incidents; performs routine clerical work associated with the assignment. * Monitor Text to 9-1-1. * May provide one-on-one dispatcher operational training. WORKING CONDITIONS Work is performed in a structured and often stressful work environment that includes structured breaks and lunch schedules. Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading documents and computer screens, and the ability to distinguish and interpret the meaning of colors on video display terminals. The position requires the ability to view multiple video display terminals for extended periods of time in low light. Acute hearing sufficient to distinguish and comprehend simultaneous communications from several sources is required, as is the ability to speak in a clear and distinct manner and carry on multiple conversations while distinguishing background radio communications. The need to lift, drag and push files, paper, books and documents weighing up to 10 pounds is also required. Work is performed in a confined area and incumbents wear a headset, which restricts physical movement about the work area. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Education and Experience: The minimum qualifications for education and experience can be met in the following way: Graduation from high school or tested equivalent; AND Two years of experience dispatching police and/or fire services for a public safety agency utilizing contemporary dispatching technical tools, including computer aided dispatching systems; OR Successful completion of probation as a Public Safety Dispatcher-in-Training with the City of Sunnyvale. Knowledge of: * Police, fire, medical and/or animal control call processing protocols, dispatching and emergency procedures. * Contemporary dispatching technical tools and equipment, including computer aided dispatching systems. * Primary roads, streets, highways, major buildings and public facilities within the city limits. * Methods and techniques for responding to calls for emergency service. * Office methods, procedures, software and equipment. * Police and fire codes, including California Penal Code, Vehicle Code and Sunnyvale Municipal Code. * Proper record-keeping techniques. * Principles of customer service. Ability to: * Operate a computer-aided dispatch system with sufficient speed and accuracy to document field activity and create calls for dispatch within response criteria guidelines. * Analyze situations quickly and accurately and take effective action to assure officer and citizen safety. * Accurately enter information into the computer aided dispatch system while simultaneously receiving information by phone or radio. * Extract information or data from multiple video terminal displays which dynamically update. * Apply Department of Public Safety telephone answering techniques, policies and procedures. * Memorize street names and locations. * Type at a rate of 35 net words per minute. * Work in a highly structured environment where all communications and work are recorded or documented as public record. * Maintain composure and work effectively under pressure. * Carry on multiple conversations while distinguishing background radio communication. * Operate a computer using word processing and business software and other office equipment. * Understand and follow written and oral instructions. * Communicate effectively, both orally and in writing. * Establish and maintain and promote positive and effective working relationships with employees, other agencies and the public. * Demonstrate initiative and exercise good judgment in the performance of duties. * Work independently and as a team member; recognize and set priorities and meet deadlines. * Observe safety principles and work in a safe manner. Willingness to: Work any shift, on any day, including irregular hours on short notice. Complete Fire and Medical certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment or in accordance with an extended time-line as approved by management. Wear a uniform. License/Certificates: Possession and continued maintenance of a valid class C California driver's license or the ability to provide alternative transportation as approved by the appointing authority and a safe driving record. Possession of a California Peace Officers Standards and Training (POST) Basic Dispatch certificate within one year of appointment. Completion of Emergency Medical and Fire Dispatch certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment, and subsequent continued maintenance of Emergency Medical and Fire Dispatch certification. DESIRABLE QUALIFICATIONS * Possession of Emergency Fire Dispatch and Emergency Medical Dispatch certification course at hire. * Possession of POST Dispatch certificate. If you are interested in this opportunity, please submit a complete City of Sunnyvale application with responses to the supplemental questions and a current (dated within one year) typing certificate verifying at least 35 net words per minute (online typing tests are accepted) to the Department of Human Resources (postmarks or faxes are not accepted). This open/continuous recruitment may close without notice. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at Sunnyvale.ca.gov, Search: 'CITY JOBS'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Candidates who receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this job classification are represented by the Communications Officers Association (COA). The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), religious creed, color, sex (includes gender, gender identity, gender expression, transgender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnicity, national origin, ancestry, citizenship status, military and veteran status, marital status, family relationship, age, medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application

* CONTINUOUS RECRUITMENT - OPEN UNTIL FILLED* NOW OFFERING HIRING INCENTIVES: UP TO $15,000 APPOINTMENT INCENTIVE (see below for additional information) This posting will be run continuously. Do you have a passion for serving your community? Has your collaborative work style allowed you to bring value that has made a positive impact on your team? The City of Napa Police Department is dedicated to providing unparalleled service to its diverse, local community. A career with our department offers many rewards: competitive salaries and excellent benefits; chances to create positive impacts on people in your community; an amazing variety of work and challenges; and a satisfying public service career. Our Communications Dispatch Center is the primary public safety answer point for all 911 emergency calls to the Napa Police Department, Napa County Sheriff's Department, American Canyon Police Department, Napa Fire Department, American Canyon Fire Department and AMR Ambulance Services. We also transfer calls to CalFire, St. Helena Police Department and Calistoga Police Department. In this role, you are a critical link between citizens and the emergency response personnel. Although many people are passionate about this exciting and fast-paced career, few have had the opportunity to observe the operations of a busy Communications Center Click here for a sneak peak of a typical day on the job for a Dispatch professional. (Video courtesy of Valley Communications Center in Kent, Washington). Lateral Applicants: We are currently seeking applicants for vacancies under the Public Safety Dispatcher II classification. Applicants with public safety dispatching experience comprised of law enforcement or fire service dispatch responsibilities are strongly encouraged to apply! Possession of a P.O.S.T. Dispatch Training Certificate is preferred. Hiring Incentives: The New Hire Appointment Incentive will be paid to hired candidates on the first paycheck following their hire date. *POST CERTIFICATE PAY (PERS reportable) eligible upon completion of probation* In addition to meeting the qualifications listed below, as a Public Safety Dispatcher II you will have shown success in demonstrating: * Adaptability - Maintains effectiveness when experiencing major changes in work responsibilities or environment; adjusts to work within new work structures, processes, requirements, or cultures and adapts quickly to change and easily considers new approaches. * Stress Tolerance - Maintains stable performance under pressure or opposition and handles stress in a manner that is acceptable to others and to the organization. * Interpersonal Communications - Develops and maintains effective relationships with others; relates well to people from varied backgrounds and in different situations; shows understanding, courtesy, tact, empathy, concern, and politeness. * Contributing to Team Success - Actively participates as a member of a team to ensure success by involving others, keeping other informed, and modeling commitment. * Engagement Readiness - Demonstrates a willingness to commit to work and to invest time, talent, and the best efforts in accomplishing organizational goals. * Applied Learning - Applies new job-related information in a timely manner. * Attention to Detail - Accomplishes tasks by considering all areas involved; shows concern for all aspects of the job; accurately checks processes and tasks. * Decision Making - Identifies and understands issues, problems, and opportunities; compares information from different sources to draw conclusions; uses effective approach for choosing a course of action or appropriate solution; takes action that is consistent with available facts, constraints, and probable consequences. * Planning and Organizing - Plans and organizes work; handles several tasks at once. This recruitment and examination is being conducted to fill multiple vacancies and may be used to fill future full-time vacancies as they occur during the active status of the employment list. The active status of this employment list will be at least 6 (six) months unless abolished sooner or extended beyond that date in accordance with the Civil Service Rules. For a full, detailed job description, click here. MISSION STATEMENT for the City of Napa Rooted in public service, our mission is to grow a vibrant, sustainable community for all who live in, work in, and visit the City of Napa, through thoughtful leadership and dedication to excellence. CORE VALUES for the City of Napa * Integrity - Consistently demonstrating the highest level of ethical conduct with accountability and pride. * Service - Engaging in meaningful work to care for our community through resourceful dedication and humble actions. * Inclusion - Creating a sense of ease and belonging through respect, acceptance, and mindfulness of our collective diversity. * Collaboration - Working together with a shared purpose while respectfully considering all voices to achieve common goals, solutions, and greater outcomes. * NOTE: CITY OF NAPA EMPLOYEES SHOULD USE A PERSONAL EMAIL ADDRESS DURING THE APPLICATION PROCESS* SELECTION PROCESS The City of Napa utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, an eligible list may be exclusively used for that current vacant position. Other recruitments and eligible lists may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. The promulgated eligibility list for this recruitment will be six (6) months, unless extended or abolished sooner. Candidates who have participated in a testing process for a recruitment are not eligible to re-take the same test within six (6) months. What happens next? * We will review your application and all supplemental materials to select the best qualified applicants to continue in the process. Screening will include a review of minimum qualifications, application appraisal rating of education, training and experience and relevance of background qualifications related to the target job as well as supplemental questions if applicable. * Applicants selected to move forward in the process may be asked to participate in any combination of the following (at any phase of the selection process): a written examination, job related exercise, phone interview, in-person interview(s), and/or web-based testing. * Based on the City Charter, the final phase of the selection process is the Probationary Period, which in most cases is six (6) months but may be twelve (12) months depending on your classification. * When three or fewer candidates are available, the testing procedures outlined in the Job Announcement may be waived by the Human Resources Department. Candidates referred to the Police Department for a selection interview are required to sign authorization and release forms authorizing thorough background and reference checks. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. BACKGROUND INVESTIGATION: Candidates for the position of Public Safety Dispatcher II are required to pass a background investigation in accordance with applicable law, regulation and/or policy. During the background investigation candidates are required to complete and submit a California Personal History Statement (POST Form 2-255 Rev. 01/2024). The information that you provide in the Personal History Statement will be used in the background investigation to assist in determining your suitability for the position of Public Safety Dispatcher II. Additionally, for the position of Public Safety Dispatcher II, a polygraph, pre-placement psychological exam and medical examination is required prior to employment. Click here to review the State of California Personal History Statement. LANGUAGE EQUITY: * If you need assistance with the recruitment and selection process in Spanish, contact us at ************. These requests will be assessed on a case-by-case basis. * Si necesita ayuda con el proceso de reclutamiento y selección en español, contáctenos al ************. Estas solicitudes se evaluarán caso por caso. REASONABLE ACCOMMODATION: The City of Napa Human Resources Department will make reasonable efforts in the examination process to accommodate qualified disabled applicants. Individuals with disabilities who would like to request an accommodation in the testing process must inform the HR Department in writing by the final filing date. A Reasonable Accommodation Request Form is available from HR and may be obtained by calling ************, or dial 7-1-1 for the California Relay Service, offering free text-to-speech, speech-to-speech, and Spanish-language services 24 hours a day, 7 days a week. The City of Napa is an Equal Opportunity Employer, and we believe that a diverse, equitable and inclusive workplace will maximize our talents to benefit the residents we serve.

The Center for Elders' Independence is a PACE (Program of All-Inclusive Care for the elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities. The Position: Under the supervision of the Dispatch Supervisor, the Transportation Dispatcher is responsible for scheduling and coordinating the dispatch of all CEI transportation services to program participants. Utilizing the routing and scheduling software; manages alert screen logs, reviews past, current, and future trips, on-time performance, vehicle availability, cancels trips as needed, and confirms end of day route duties are complete. DUTIES AND RESPONSIBILITIES: Manage alert screen to log and review trips and drivers performance. Document and report any unusual incidents with drivers and/or participants. Manage vehicle availability and routes accordingly. Make sure all trips are accounted for. No open will-calls, no unassigned trips, no runs with no driver. Manage trip adjustments as needed. Make sure all drivers are accounted for and performing driver end of day duties. Prepare for next hours of business. Review upcoming trips in the schedule. Cancel any trip that is still open that will not be performed. Follow up with participants on cancelations and communicate to appropriate departments as needed. Act as a liaison between the transportation department and center staff for related updates and answers. Communicate any changes or adjustments with contracted transportation services in tandem with dispatch manager Assist with maintaining the transportation hub and or all changes to participant profiles or schedules. Attend routing and scheduling software company offered educational programming to maintain competency with software functionality. Follow all CEI Policies and Procedures. Comply with all agency training requirements including department specific meetings and trainings. Maintain safe working environment by following CEI's safety P&P's. Maintain a courteous, helpful and professional attitude on the job. Display a willingness and ability to be responsive to all customer groups. Perform other duties as assigned in a positive and helpful manner. QUALIFICATIONS: High school diploma or equivalent. 1-2 years' Experience working in a dispatch or related administrative function. Excellent interpersonal skills. Strong computer skills - word processing, spreadsheets and databases. Phone Experience in a call center environment is a plus. Strong organizational skills. Ability to effectively problem-solve complex issues. Strong verbal and written communication skills Ability to work as a team player in a multi-cultural, inter-disciplinary setting. Bilingual a plus but not required. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Standard office setting; exposure to computer screens; may be required to work holidays and weekends. Physical: Essential and marginal functions may require maintaining physical condition necessary for sitting or walking for prolonged periods of time; extensive use of computer keyboard. The above is intended to communicate the general function of the mentioned position and by no means shall be considered an exhaustive or complete outline of the specific tasks and functions that will be required. CEI reserves the right to change job descriptions, site assignments, and or work hours as required by the needs of the program. All employees are expected to perform their duties within their ability as required by the job and/or as requested by management. Signature: ___________________________Date:__________________________ SUPERVISED BY: Dispatch Supervisor POSITION SUPERVISES: None Updated 2.15.24 Center for Elders' Independence is a PACE (Program of All- Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities. Unlike other healthcare plans, CEI is not a "fee-for-service" plan. It is a “capitation” healthcare plan. CEI is paid a set amount for each person enrolled in our program, whether or not that individual seeks care. We are a growing company that offers stability and continues to thrive.

Insight Global is looking for a Dispatch Coordinator to join a leading semiconductor company located in Santa Clara, CA Pay Range: $30 * Coordinate daily dispatching by optimizing the allocation of fleet/tests in collaboration with Shift Managers. * Manage resource allocation for all support requests efficiently * Generate detailed and accurate reports summarizing daily dispatch operations highlighting key metrics in regards to fleet performance We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements -Previous experience with dispatching

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work.Visithere to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and hereto learn more about San José. The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran statusor any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at ************, 711 (TTY), or via email at *************************. About the Department The San José Fire Department's (SJFD) core mission is to serve the community by protecting life, property, and the environment through prevention and response. SJFD is a high-volume, high-performance, all-risk Fire Department that protects approximately 200 square miles including residential, commercial, high-rise, wildland interface areas, and several high-hazard occupancies. Click here for information on the SJFD Department. Click here for information on Benefits. Click here for information about the Fire Communications Division. Clickherefor the California Equal Pay Act To apply, please complete an application via the City of San José's website at: ************************************** Position Duties Please note that applications are currently not accepted through CalOpps or any other third party job board application system. To apply, applicants must complete an application via the City of San Jose's website at ****************************** The annual salary for the Public Safety Radio Dispatcher Trainee classification is $102,260.07 per year. This includes an approximate five percent (5%) ongoing non-pensionable compensation pay and a (3.75%) Public Safety Radio Dispatcher Certification Pay. Upon successful completion of training, Public Safety Radio Dispatcher Trainees are eligible for promotion to the Public Safety Radio Dispatcher classification. The salary range for the Public Safety Radio Dispatcher classification is currently $109,443.99 - $133,053.03 annually. This includes an approximate five percent (5%) ongoing non-pensionable compensation pay and a (3.75%) Public Safety Radio Dispatcher Certification Pay. The SJFD is accepting applications for the position of Public Safety Radio Dispatcher Trainee. This is the entry-level training classification for a career in public safety dispatching within the City of San José. As a Public Safety Radio Dispatcher Trainee, you are provided with formal training, both in the classroom and in the Communications Center, to develop the knowledge, skills, and abilities necessary to perform the full range of public safety dispatching functions. Trainees must successfully complete all formal academic and on-the-job training to be appointed to the class of Public Safety Radio Dispatcher and retain their employment. Duties of the Public Safety Radio Dispatcher include answering emergency and non-emergency telephone calls, complying with medical and fire call taking and dispatching policies and protocols, obtaining information from callers, providing emergency instructions over the telephone, entering data into the computer-aided dispatch (CAD) system, dispatching fire and emergency medical personnel and equipment, providing telecommunications systems support, and performing other related work as assigned. The Public Safety Radio Dispatcher Trainee Training Program includes Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) protocol training. The EMD and EFD certification is a condition of employment. If an employee fails to maintain San José Fire Department protocol compliance standards, the employee is subject to discipline up to and including termination. These positions may require working weekends, holidays and/or assignments including swing, midnight, or other nonstandard shifts. Shifts are currently an 8-hour schedule during training (five days a week). Shift schedules may change based on the needs of the Department, and may include an alternate 9-hour schedule (every other set of days off includes three days off). You must be available to work the shift schedule assigned to you by the Department. There is a shift differential payment of $2.25/hour for swing shift and $2.50/hour for midnight shifts. Mandatory overtime will be required during critical incidents or to maintain staffing levels. Wearing a uniform is required. Incumbents receive paid training beginning on their first day attending the Public Safety Radio Dispatcher Trainee Academy. Employee benefits are provided in accordance with the applicable union agreement. Laterals are encouraged to apply. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. In addition to the salary, employees in the Public Safety Dispatcher Trainee classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay and a (3.75%) ongoing non-pensionable Public Safety Radio Dispatcher Certification Pay. Salary range(s) for this classification is/are: * $93,870.40 (pensionable) * $98,563.92(non-pensionable 5%) * $102,260.07(non-pensionable 3.75%Public Safety Radio Dispatcher Certification Pay) Minimum Qualifications Education:Successful completion of high school, General Educational Development (GED) certificate, or California Proficiency Certificate Experience:One year of experience receiving, processing and/or dispatching calls in a radio dispatch or call center (one year = 2080 hours) OR, three years of experience working in public contact employment (three years = 6240 hours) Certifications:When assigned to the Fire Department, must possess within three (3) months of employment, and maintain the Emergency Medical Dispatch and Emergency Fire Dispatch certification through the International Academies of Emergency Dispatch. Other Qualifications The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. * Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. * Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts. * Building Trust - Communicates an understanding of the other person's interests, needs and concerns; identifies and communicates shared interests and goals; identifies and communicates differences as appropriate; demonstrates honesty, keeps commitments, and behaves in an appropriate manner. * Multi-Tasking - Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s). * Reliability - Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate. * Customer Service- Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor. * Social Awareness - Demonstrates the ability to read or sense other people's emotions and how they influence the situation of interest or concern; demonstrates empathy and organizational awareness. In addition, ideal candidates will also possess basic knowledge, skills and abilities to: * Pass an intensive background investigation; * Learn to accurately and quickly enter information in the computer system while receiving information via radio and telephone; * Learn radio codes used in computer-aided dispatch; * Retain composure and work accurately under pressure in emergency situations; * Read, write, spell, and speak in clear and concise English; * Deal tactfully with the public and others; * Follow oral and written instructions; * Learn and interpret maps; * Work in a confined area and wear a radio headset * Type Competency in a City approved language other than English is desirable, but not required for employment. Selection Process: The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Applicants deemed most competitive after oral interviews will be required to pass a Fire background investigation, which includes polygraph and psychological screening. Additional phases of the selection process are described below. Tentative Timeline Personal History Questionnaire: February 18, 2026 - February 25, 2026 (on-line) Information Sessions: week of February 18, 2026 (Via Zoom) Exact date to be determined. Computer Practical (CritiCall Exam): February 18, 2026 - February 25, 2026 (online) Oral Board Interview (In Person): March 9, 2026 - March 12, 2026 Selection Interview (2nd Interview - In Person): May 12, 2026 - May 14, 2026 Tour/Sit Along (In Person):March 19, 2026 to March 28, 2026 Backgrounds (In Person): March 16, 2026 to April 27, 2026 Poly/Psych/Medical Exams (In Person):May 18, 2026 to June 5, 2026 Final Job Offer Notifications: June 18, 2026 Academy Start Date: July 6, 2026 * DATES MAY BE SUBJECT TO CHANGE IF NEEDED* PERSONAL HISTORY QUESTIONNAIRE (PHQ): The most qualified applicants for Public Safety Dispatcher Trainee will be invited to complete an online pass/fail PHQ screening. The PHQ screening is designed to identify applicants who meet the Fire Department's hiring standards. The PHQ screening will consist of approximately 180 questions. The questionnaire will ask applicants to self-report behavior that has been determined to relate directly to job suitability. Applicants should be prepared to provide detailed information of their personal history in the following nine categories: education, employment, driving history, military experience, substance use, financial history, legal history, fire, public safety and/or emergency medical experience, and other general information. INFORMATION SESSION: The Information Session provides applicants with more details regarding the day-to-day duties of the position(s) and an overall understanding of the hiring and training process. Candidates will also have an opportunity to ask questions of current dispatch personnel. COMPUTER PRACTICAL EXAM (CritiCall): Candidates will be invited to take a computerized practical exam. During this exam, applicants are tested in several areas including data entry, multi-tasking, call summary, reading comprehension, map reading and more. Only the most qualified applicants will move forward from this examination. COMPUTER PRACTICAL (CritiCall) TEST PREPARATION: Additional information about the computer practical exam (CritiCall), including a test preparation guide can be found at: ******************************************************* The San José Fire Department will notaccept previous test scores; all candidates who pass the PHQ must take and pass the computer practical exam (CritiCall) during this recruitment in order to continue to be considered for the position. ORAL BOARD INTERVIEW:Oral board interviews will be held after candidates pass the practical exam (CritiCall). BACKGROUND: The most qualified candidates who pass the practical exam (CritiCall) and oral board interviews will be considered for advancement to the background. TOUR/SIT ALONG: This is an in-person sit along in the Fire Communications Control Room. Candidates who advance to the background will be notified regarding scheduling of the in-person sit along. If you have questions regarding the duties of this position, please email inquiries to *********************************. The application deadline is Wednesday, January 28, 2026, at 11:59 PM. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email ************************* and we will research the status of your application. Please contact Human Resources at **************, or ***************************** if you have any questions. If you have questions about the duties of these positions, the selection or hiring processes, please contact Denisse Madrizat ****************************. Additional Information: Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application. You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please note that applications are currently not acceptedthrough CalOpps or any other third party job board application system. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email ************************* and we will research the status of your application. AI and the Hiring Process We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be avaluable tool for learning, research, and professional growth. We encouragecandidates to use AI responsibly as a support in preparing application materials, liveassessments, and interviews. However,we value authenticity, accuracy and truthfulness.Application responses and interview answers must reflect your ownknowledge, skills, and experiences. While AI can supplement preparation, it cannotreplace the originality and judgment we look for in our employees. This ensuresfairness,transparency, and equityfor all applicants in the hiring process.

Cordelia RV will soon be joining the Bish's RV family! The Dispatcher Coordinator ensures efficient and effective scheduling and assignment of repair orders (ROs) to technicians, maximizing shop productivity and minimizing downtime. They coordinate workflows, monitor job progress, and maintain clear communication between technicians, service advisors, the sales department, and customers, ensuring exceptional customer service and operational efficiency. Pay: $25 per hour + performance bonus Key Objectives: Optimize technician productivity and shop efficiency Ensure accurate and prioritized dispatching Deliver exceptional communication and customer service Track and improve key performance metrics Foster a collaborative and positive work environment Responsibilities: Technician Workflow Coordination Assign repair orders (ROs) to technicians based on skill level, availability, and job priority. Monitor job progress and ensure adherence to schedules and promised timelines. Adjust assignments as needed to accommodate delays, urgent repairs, or changes in priorities. Communicate clearly with technicians to set expectations and address concerns. Shop Capacity and Efficiency Management Ensure the shop operates at maximum capacity by efficiently scheduling jobs. Minimize technician downtime through proactive staging and prioritization of work. Collaborate with the service manager to identify and resolve bottlenecks in workflows. Utilize dispatching tools and software to maintain accurate records and performance metrics. Repair Order Accuracy and Priority Management Review repair orders to confirm clarity and accuracy before assignment. Implement and maintain a priority system for job assignments, balancing urgent repairs with routine tasks. Provide feedback to service advisors when ROs need clarification or additional information. Customer Service and Communication Maintain communication with service advisors regarding job progress and expected completion times. Escalate any delays or issues impacting customer satisfaction to the service manager. Contribute to achieving high levels of customer satisfaction by ensuring timely and accurate service delivery. Performance Tracking and Reporting Track key performance metrics, including technician productivity, efficiency, and RECT (Repair Event Cycle Time). Report daily performance results to the service manager, highlighting successes and areas for improvement. Use data to identify patterns and recommend workflow adjustments to improve overall shop performance. Team Collaboration and Development Foster strong working relationships with technicians, service advisors, and managers. Provide input on technician performance to support training, recognition, and development initiatives. Promote a positive and collaborative team environment. What you'll bring: Demonstrated experience in scheduling, workflow coordination, or a similar role where organizational skills and prioritization are essential. Strong problem-solving and decision-making skills, particularly in dynamic or fast-paced environments. Excellent communication and interpersonal skills to coordinate with diverse teams and customers. Proficiency with scheduling software, dispatch tools, or similar platforms. Ability to analyze data and make informed decisions to optimize operations. Familiarity with repair processes or technical workflows is beneficial but not required. Proven ability to work collaboratively and foster a positive, productive team environment. Ability to pass a background and drug test Demonstrate alignment with the Company's vision, mission, and core values in all interactions Expected Results: Technician Productivity and Efficiency: Ensure technicians meet or exceed productivity and efficiency goals. Shop Throughput: Maximize shop throughput by reducing downtime and optimizing scheduling. Repair Event Cycle Time (RECT): Consistently reduce RECT to improve customer satisfaction. Job Priority Management: Maintain an effective priority system that aligns with service department goals. Repair Order Accuracy: Ensure ROs are clear and accurate before assignment. Communication: Facilitate seamless communication among technicians, service advisors, and customers. Customer Satisfaction: Support the achievement of high Net Promoter Scores (NPS) through efficient service delivery. Workforce Optimization: Balance technician workloads effectively to avoid overburdening or underutilization. Resources: Dispatching and scheduling software Performance data and reporting tools Clear SOPs and repair order processes Strong communication channels Training and development materials Who we are: Bish's RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business. Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee's success is unparalleled. We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results. Perks: Comprehensive benefits package including medical, vision, dental, and other supplemental coverages 401K match Employee discounts Company-paid life insurance Gym membership reimbursement Opportunities for advancement RV Borrowing Program Incredible Team Culture We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Bish's RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.

What's the Role and What You'll Do Answer the call. Join the voices behind the badge with Mountain View Police Department. The Mountain View Police Department is looking for dedicated professionals who thrive in a fast-paced environment, value teamwork, and are passionate about helping others in moments that matter the most. As a lateral Public Safety Dispatcher II, you'll be part of a high-performing, tight-knit team that plays a vital role in ensuring the safety and well-being in our community. From the moment a call comes in, your voice and actions help guide our emergency response efforts, offering calm in the chaos and connecting those in need with critical resources. We encourage interested applicants to explore more about our department on our website and review the full job description here. As a lateral Public Safety Dispatcher II, you will join our team to: * Receive and process emergency and non-emergency calls for police, fire, and medical assistance. * Use computer-aided dispatch (CAD) systems to coordinate appropriate emergency response. * Provide accurate, timely information to field personnel under high-pressure situations. * Remain calm and focused while multitasking during rapidly evolving incidents. * Maintain strong situational awareness, excellent communication skills, and a commitment to service. The Essentials Eligible candidates will possess the following at the time of application: * Eighteen (18) months or more of recent experience as a public safety dispatcher with police, and/or fire & emergency medical dispatch skills. * California POST Public Safety Dispatchers' Basic Course certificate (may be substituted with an out-of-state Emergency Call Center certificate or license) * Ability to type 35 (net) words per minute * Valid California Class C driver's license (within 6 months of appointment) Are We a Match? Our dispatchers are trusted professionals and essentials partners in our commitment to public safety. We invest in your success with ongoing training, supportive leadership, and opportunities to grow your career. The ideal candidate: * Is a lateral public safety dispatcher with recent, full-time experience in an emergency communications center. * Demonstrates excellent judgement, quick decision-making skills, and strong verbal communication skills. * Stays calm under pressure and maintains control in emotionally charged situations. * Possesses the ability to work independently while remaining a strong team player. * Is passionate about public service and making a difference in the lives of others. Apply Now Submit your resume, application and California POST Certificate online at GovernmentJobs.com or to the Human Resources Department; City of Mountain View, 500 Castro Street, Mountain View, CA 94041, *************. Please provide a valid email address on your application. This recruitment will be open on a continuous basis with a first review date of Friday, August 1, 2025. Qualified applicants are encouraged to apply early. * BONUS OPPORTUNITY The $10,000 new hire bonus is reserved for new hires; current City of Mountain View employees are not eligible. Bonus is paid in two payments; $5,000 in your first paycheck and $5,000 following successful completion of the probationary period. Fine Print. Depending on the number of applications, the above process may be altered. Candidates with a disability who may require special assistance in any phase of the application or testing process should advise the Human Resources Department upon submittal of application. Documentation of the need for accommodation must accompany the request. The City of Mountain View is an Equal Opportunity Employer (EOE). Candidates on the eligibility list must successfully pass a medical exam, psychological screening and an extensive background investigation conducted under POST guidelines, including a polygraph and a DOJ and FBI fingerprint check, prior to employment. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose a conviction will result in disqualification or termination. Candidates with a disability which may require special assistance in any phase of the application or testing process should advise the Human Resources Department upon submittal of application. The City of Mountain View is an Equal Opportunity Employer (EOE). The Mountain View Police Department is accredited by the Commission on Accreditation for law enforcement agencies. NOTE: The provisions of this bulletin do not constitute an expressed or implied contract, and any provisions contained in this bulletin may be modified or revoked without notice. To learn more, visit our Benefit Comparison Chart and/or the applicable Memorandum of Understanding (MOU) on our website. 01 Do you possess a California POST Certified Public Safety Dispatchers' Basic Course certificate? * Yes * No 02 Do you possess an out-of-state Call Center certificate? * Yes * No 03 Do you possess eighteen (18) months or more of recent experience as a public safety dispatcher? * Yes * No 04 Please select the areas of dispatch that you have experience in. Check all that apply. * Police Dispatch * Fire Dispatch * Emergency Medical Dispatch Services * Joint Powers Authority * 9-1-1, text to 9-1-1, and non emergency call triaging * Other Required Question Employer City of Mountain View (CA) Address 500 Castro Street Mountain View, California, 94041 Website *****************************

Dispatches emergency and non-emergency police personnel in response to calls for service; receives information, questions and requests for service; determines nature and priority of calls for service, routes calls as needed and dispatches appropriate units for response. Handles inquiries involving public emergencies; recognizes sensitive information and handles accordingly; provides information to field units, other agencies and the public. Alerts other agencies and coordinates mutual response radio traffic and information distribution. Operates computer aided dispatch system and other telecommunications devices; performs routine equipment testing, upkeep and maintenance. Operates computer equipment using designated systems and programs such as word processing, desktop publishing, databases and spreadsheets; makes inquiries and entries through local, State and Federal computer information systems. Sends, receives and routes a variety of law enforcement reports, warrants and other materials. Reviews and records case information; maintains logs and records including automated record files; prepares reports and other related forms and records. May assist in training new dispatchers and participate in various Police Department activities and operations as assigned. Education/Experience Any combination equivalent to education and experience likely to provide the required knowledge and abilities. A typical way to obtain the knowledge and abilities would be: Education: Graduation from high school. Experience: Two years of responsible full-time work experience involving public contact, computer usage, and/or heavy telephone traffic. Experience in public safety, or dealing with stressful, multi-task oriented situations is highly desirable . Other Requirements Passing CritiCall Exam or ECOMM score dated within 1 year of application (lateral transfers from other agencies do not need to submit) (see below). Ability to obtain a California Peace Officer Standards and Training (POST) Basic Public Safety Dispatcher Certificate within one year of employment. Willingness and/or ability to work rotating shifts, including nights, holidays and weekends; work on an on-call basis; work irregular duty assignments; wear a uniform and safety equipment; work outside in inclement weather; work under undesirable and hazardous conditions; conform to department grooming standards; successfully pass a background investigation; work alone; attend educational sessions as required; travel out of town for one day or more. Candidates considered for appointment must successfully pass job related post offer, pre-employment medical and psychological examinations including a drug screening, and have vision correctable to 20/30 and normal color vision and hearing. Incumbents must demonstrate a state of physical and mental health consistent with the ability to perform assigned duties. Selected positions require possession of a valid California Driver's License and satisfactory driving record as a condition of initial and continued employment. Knowledge Knowledge of organization and functions of a municipal law enforcement agency; modern office practices and procedures; application of modern computer technology including designated operating programs and software. Ability Ability to effectively coordinate the work of safety enforcement personnel in the field; assess and prioritize emergency situations; make rapid and sound independent judgements in stressful emergency situations; perform clerical work and basic mathematical calculations with speed and accuracy; operate computer equipment, a variety of office equipment and specialized police department equipment including computerized telecommunications and dispatch equipment; read, interpret, apply and explain various codes, regulations, manuals, maps, etc.; establish and maintain accurate records; prepare reports; communicate effectively; act with resourcefulness, courtesy and initiative; establish and maintain effective working relationships with employees and the general public. Typing Skill Ability to type from clear printed copy at a speed of 35 net words per minute.

WE STRONGLY ENCOURAGE APPLICANTS TO READ THE JOB ANNOUNCEMENT, INCLUDING THE SUPPLEMENTAL QUESTIONS, IN ITS ENTIRETY BEFORE SUBMITTING AN APPLICATION FOR THIS POSITION. ANNOUNCING NEW STEP INCREASE: $96,606 - $127,083* * Top Step Compensation including Holiday In-Lieu Pay and Uniform Allowance. Are you searching for a position to become a first responder in a challenging fast-paced environment? Public Safety Dispatchers play a crucial role in supporting police and other public safety personnel by providing essential communication services on a 24/7 basis. This demanding profession requires great communication, multitasking, and data entry skills. If you are someone who stays calm and professional under pressure, values integrity and accountability, and intends on delivering exceptional service to the City of Livermore and our community, we encourage you to apply today! CLICK HERE to view the job announcement. DEFINITION Under general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to police and fire procedures; provides support services and maintains records; and performs other duties as assigned. DISTINGUISHING CHARACTERISTICS The Public Safety Dispatcher provides technical communications support and computer information processing for police and fire activities as well as animal control and public services functions. In addition to call taking and dispatching, incumbents perform varied record keeping, information retrieval, and similar work in support of public safety activities. Incumbents are expected to exercise independent judgment in the performance of their duties with minimum supervision. SUPERVISION RECEIVED General supervision is provided by the dispatch supervisor with direction provided by other supervisory or management staff. SUPERVISION EXERCISED As experience is gained, incumbents in this classification may provide direction and training to other Public Safety Dispatchers. Examples of Important and Essential Functions Call Taking and Dispatching Functions Answers 911 emergency and misdirected non-emergency calls, and a variety of other public safety telephone lines; communicates and relates effectively to those contacted in the course of the work; obtains essential information from reporting parties about the nature of the emergency; enters information into computer terminals; enters control codes and searches files to research and provide information; assesses urgency of call and assigns code; assesses the nature of the emergency, determines appropriate response level, determines closest available and most appropriate company, and dispatches police, fire, medical aid, rescue, and hazardous material calls via two-way radio or telephone; directly broadcasts critical police emergency calls and general information bulletins; enters, updates, and monitors information such as time assignment, en route time, arrival, clearance, and other related information for each emergency and non-emergency event; monitors location and verifies safe status of public safety and other specified City personnel; monitors and controls radio traffic; connects special hearing-impaired telephone lines to transcription apparatus; dispatches animal services assignments, as needed; refers non-emergency calls to other resources including other City departments, governmental, and private agencies; answers questions and provides information to the public, as appropriate; answers building intercom system and grants identified personnel access through remote-controlled security doors; calls in relief personnel to maintain public safety staffing levels; alerts other agencies and coordinates mutual response radio traffic; and initiates follow-up calls as requested. Administrative Functions Reviews and records case information; assigns case numbers; tallies assigned calls, balances police officer assignments, and coordinates break periods; may take brief, limited telephone reports of lost property; maintains logs and records; enters information into automated record files; reproduces computer generated bulletins; prepares letters and reports and other related forms and records; conducts radio equipment tests; may retrieve or review dispatch recordings; may classify and sort dispatch cards, as needed; and may be assigned to assist in processing arrested persons to jail. Job Related and Essential Qualifications Demonstrated Knowledge of: Modern office practices and procedures; proper English usage, grammar, spelling, and punctuation; alphabetic, chronological, and numeric filing systems; effective communication techniques; community resources; map reading; and personal computer operating systems and software applications. Demonstrated Skills to: Analyze situations quickly and make sound decisions in emergency and routine situations; demonstrate excellent interpersonal skills including communicating effectively with those contacted in the course of work; perform multiple tasks concurrently; quickly read and retain information; quickly interpret maps and floor layouts; relate effectively to co-workers; speak in a clear and understandable voice; write basic letters, memos, and reports; utilize personal computers and computer software to perform word processing and spreadsheet functions; meet the City's keyboarding standard (35 net wpm); and exemplify an enthusiastic, resourceful, and effective service attitude with co-workers and the public. Ability to: Learn the techniques, procedures, methods, and City dispatching codes used in the operation of a highly technical communications center; use patience, courtesy, and tact in dealing with the public; recognize and discern various emotional states when dealing with citizens in person and while on 911, emergency, and business lines; recognize the voices of field units; and quickly operate electronic data processing equipment and radio consoles. Experience, Education, and Training Guidelines: Any combination of experience, education, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be: Experience:Two years of experience involving heavy public contact while performing multiple tasks and using a computer. Education:Equivalent to graduation from high school.College course work incommunications, business administration, or a related field are desirable. Training:Any recent training such as academic courses and certification programs which are relevant to this job classification. Certification:Possession of POST Public Safety Dispatching Certificate is required prior to the completion of the probationary period. License:May require the possession of a valid California driver's license and satisfactory driving record as determined by the City. Other Requirements:Willingness and ability to work any shift in a 24 hour period, holidays, weekends, scheduled and emergency overtime, and be available for call back as required; attend classes during work and non-work hours as required; maintain the certifications necessary for this job classification; and wear a uniform and comply with departmental grooming standards. Special Requirements:Essential duties may require the mental and/or physical ability to quickly read fine print, charts, graphs, maps, and computer monitors; see fine detail with no color deficiencies; hear and understand radio and telephone transmissions through headsets, handsets, and speakers, sometimes with interference, static, and background noises, such as with others talking in the room, audible traffic noise, and telephone ringing; hear a telephone ring when the bell unit is located 30' away; discern various tones, rhythms, and series of "beeps" through a headset and over a speaker; discern when a person is speaking with varying degrees of volume, such as shouting or whispering including emotional states; speak quickly in a clear, understandable voice with sufficient volume and tone quality to project effectively over radio, telephone, and in person; move quickly about the building or to other buildings, as needed; stamina to sit for long periods of time and to work long hours; operate computer keyboards and complex radio computer equipment; strength to safely lift and maneuver up to 40 pounds; and quickly bend, reach, climb step stools, and stoop. Additional Information Non-Exempt.