Dispatcher jobs in Delaware - 6 jobs

Site: Wentworth-Douglass Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Fridays, 2:45p - 11:15p. Evening & Weekend shift differential! Job Summary The Telecommunications Operator is responsible for ensuring effective communication within the hospital environment, supporting staff, patients, and visitors. This role primarily focuses on operating the hospital's phone system, relaying messages, answering inquiries, and providing information. The operator also ensures that emergency calls and codes are handled quickly and accurately, contributing to the smooth functioning of hospital operations. Qualifications Operate the hospital's telecommunications system, including answering incoming calls, making outgoing calls, and routing calls to appropriate departments. * Relay emergency codes, pages, and other critical messages promptly and accurately. * Provide assistance to hospital staff, patients, and visitors by answering queries and directing them to the appropriate resources. * Maintain accurate records of communication and calls, including documenting emergencies and urgent messages. * Assist with handling patient requests for information and service. * Coordinate with security, facilities management, and medical teams to relay information regarding emergencies, maintenance, and other urgent situations. * Ensure that equipment is functioning properly and report any issues or malfunctions. * Follow established protocols to prioritize emergency calls and other critical communications. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Experience Customer service or call-center experience 2-3 years preferred Knowledge, Skills and Abilities * Good inter-personal and phone skills. * Commitment to demonstrate consistent outstanding customer service. * Confident to quickly assess situations and make reasonable judgement decisions. * Must be able to prioritize rationally. Additional Job Details (if applicable) Remote Type Onsite Work Location 789 Central Avenue Scheduled Weekly Hours 8 Employee Type Regular Work Shift Evening (United States of America) Pay Range $17.36 - $20.41/Hourly Grade 1 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Introduction Are you committed to community safety? We work hard to protect clients, customers, and teammates from fire hazards by installing, maintaining, and inspecting fire suppression systems. Our fire suppression systems ensure uninterrupted operations in businesses you likely visit, and our technicians take pride in their communities, prioritizing safety for all. If you share this passion and commitment, let's talk about how you can join us in our mission and build your future with us! Position Summary The Dispatcher at Marmic Fire & Safety is responsible for overseeing all scheduling and dispatch-related activities for a team of Technicians within a specific geography. The role includes implementation of operational best practices and Standard Operating Procedures relating to appointment creation and job scheduling. The Dispatcher will be expected to work directly with Customers to determine acceptable schedules for outstanding work, and assign Technicians appropriately according to their skills and territory. Core Responsibilities Scheduling Management: * Ensure that Technicians are provided a full day of scheduled work according to their working hours. * Leverage routing optimization tools provided to drive Technician productivity and reduce drive time between appointments. * Communicate timely with customers regarding scheduling and rescheduling of appointments. * Minimize missed appointments through load balancing and real time oversight of job completion throughout the day. * Maximize Technician productivity by assigning additional work in real time as Technicians run ahead of schedule or additional capacity presents itself. * Follow scheduled work through to completion including technician clock events and required paperwork. Process Improvement: * Continuously identify areas to reduce or eliminate rework. * Actively participate in the process of standardizing and improving procedures and the use of existing and new toolsets as they are introduced. * Adherence to the Marmic Standard Operating Procedures regarding the creation, scheduling, and dispatching of Service work. Reporting and Analysis: * Review KPI's throughout the monthly cycle and adjust personal activities to meet predetermined performance towards targets. * Identify and report opportunities for improvements regarding Technician Productivity or Job Completions per Day. Minimum Qualifications * Associates Degree Preferred. * 2+ years of experience in an scheduling/routing function or related operational role. * Strong communication skills with demonstrated success working across teams in a matrixed organization. * Ability to manage multiple commitments and time-sensitive priorities in a fast-paced environment. * Sound judgment and exceptional problem-solving skills. * Process-oriented mindset with a focus on continuous improvement. Preferred Qualifications * Experience with Fire Industry technologies and/or regulations. * Experience working with commercial clients of varying levels. * Experience working in a standardized operation with a focus on scalability and redundancy. Benefits & Perks Beyond competitive pay, you can receive other great perks. We offer the following featured benefits for full-time employees: * Paid Weekly. * Company paid training programs and on-the-job training. * Tele-Health services if Healthcare coverage is elected. * 401K plan with up to a 4% company match. * Vision, Life, Dental, Accidental, Long-Term and Short-Term Disability. * 19 days of PTO and Paid Holidays. * All necessary tools and equipment to perform the job. Who We Are Since 1951, Marmic has focused on one mission: protecting the communities we serve. What began as a small, family-run fire protection business has grown into a trusted national partner for complete fire and life safety services. With 1,300+ team members and more than 50,000 customers, we deliver local, personal support backed by the strength and resources of a national organization. As we've expanded - bringing more than 30 businesses into the Marmic family in just the past few years - we've built a culture where skilled technicians and industry experts can thrive, share their knowledge, and create lasting careers. We take pride in our work because it matters. Every team member is also an owner of the company, sharing in the success they help create. That sense of ownership drives our culture of teamwork, accountability, and pride in craftsmanship. It also means our people are building a stronger financial future for themselves and their families. Today, Marmic is one of the largest providers of comprehensive fire and life safety services in the country. Our teams install, inspect, and repair critical systems in industrial and corporate facilities, hospitals, schools, retail environments, and more-protecting lives and property every step of the way. EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Site: Wentworth-Douglass Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Night & Weekend shift differential! Job Summary Friday Nights, 11p-7a - Night & Weekend Shift Differential! The Telecommunications Operator is responsible for ensuring effective communication within the hospital environment, supporting staff, patients, and visitors. This role primarily focuses on operating the hospital's phone system, relaying messages, answering inquiries, and providing information. The operator also ensures that emergency calls and codes are handled quickly and accurately, contributing to the smooth functioning of hospital operations. Qualifications Operate the hospital's telecommunications system, including answering incoming calls, making outgoing calls, and routing calls to appropriate departments. * Relay emergency codes, pages, and other critical messages promptly and accurately. * Provide assistance to hospital staff, patients, and visitors by answering queries and directing them to the appropriate resources. * Maintain accurate records of communication and calls, including documenting emergencies and urgent messages. * Assist with handling patient requests for information and service. * Coordinate with security, facilities management, and medical teams to relay information regarding emergencies, maintenance, and other urgent situations. * Ensure that equipment is functioning properly and report any issues or malfunctions. * Follow established protocols to prioritize emergency calls and other critical communications. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Experience Customer service or call-center experience 2-3 years preferred Knowledge, Skills and Abilities * Good inter-personal and phone skills. * Commitment to demonstrate consistent outstanding customer service. * Confident to quickly assess situations and make reasonable judgement decisions. * Must be able to prioritize rationally. Additional Job Details (if applicable) Remote Type Onsite Work Location 789 Central Avenue Scheduled Weekly Hours 8 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $20.41/Hourly Grade 1 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Job Description Keystone Quality Transport is committed to providing the best possible service to our customers. Constantly meeting and exceeding the expectations of our patients, passengers, their loved ones, the facilities which they are picked up or dropped off at, and the public at large is our goal! Quality isn't just one of the words in the company name, but rather everything that Keystone Quality Transport attempts to embody. From our employees, practices, services, to all facets of our business, Keystone Quality Transport always strives for QUALITY. Currently we are seeking an experience Dispatcher to become valued members of our team! The successful Dispatch candidate is responsible for dispatching and ensuring all transport request are met in a timely manner. Duties may include, but are not limited to: Ensuring that all transport requests are picked up in a timely manner. Ensuring all crews are accounted for at all times. Ensuring that callers are notified of any delays in transports. Updating the schedule throughout the shift. Problem solving. Dispatching of transport requests and relaying appropriate information to field crews. Perform all duties of the customer service representative. Education and/or Experience: A minimum of 1 year experience in either Paratransit or EMS Dispatch Required Must have a strong aptitude for computer database programs and spreadsheet software. Must be able to multitask and prioritize in a fast-paced environment. Effective, efficient and clear communication is required The ability to establish rapport and trust in team environment. Superior Customer Service skills a must High school diploma or general education degree (GED) required. Emergency Medical Technician-Basic certification preferred. Experience in data entry and general operating knowledge of Microsoft 2000 and XP preferred. Must exemplify the highest performance standards, initiative, excellent communication skills, and positive, professional attitude and appearance. This position offers an excellent hourly rate and Medical, Dental, Vision, 401k, and PTO. EOE/Drug Free Environment

Sobieski Services, Inc. in Newark, DE is looking to hire a self-motivated, experienced Dispatcher / Customer Service Representative to join our thriving HVAC and plumbing business! This position pays a competitive wage , depending on experience. We also offer excellent benefits , including a comprehensive benefits package, paid vacation and holidays, a 401(k) plan, free training, and a flexible work schedule . Are you an excellent multitasker? Do you thrive in a fast-paced, ever-changing environment? Are you a customer service rockstar looking for a career with a growing company and supportive team ? If so, apply today ! ABOUT SOBIESKI SERVICES, INC. Sobieski Services Inc., a division of J. F. Sobieski Mechanical Contractors, is part of an $100 million mechanical contracting company that provides premier construction services to Delaware, South Eastern PA, Cecil County, Maryland markets. Over thirty years ago, Sobieski Services, Inc. was founded with the intention of offering high-quality plumbing and HVAC services with a strong emphasis on customer satisfaction. We believe in three core values that have made our company successful: integrity in every decision we make, treating all team members like family, and courage to always make the right decisions. By putting an emphasis on these core values, we have been able to create strong, lasting relationships with our customers. We acknowledge and value the talents and hard work of our team. Due to their dedication, we proudly offer great pay and benefits . We work as a team with the combined goal to grow as a home services company and into experienced professionals. Which is why we offer expert in-house consultation services as well as unlimited earning potential and career advancement opportunities . A DAY IN THE LIFE OF A DISPATCHER As our dispatcher, you arrive each day ready to ensure that our clients are being heard and receiving the best customer service possible. Using your professional and friendly attitude, you answer incoming client calls and dispatch HVAC and plumbing service calls to field technicians. You schedule appointments to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. Utilizing radio and tracking devices, you direct technicians accordingly. As necessary, you keep clients updated and informed. Additionally, you love learning and welcome constructive feedback for ultimate success. You truly demonstrate your value as our dispatcher by working hard to ensure maximum scheduling efficiency without compromising client satisfaction! QUALIFICATIONS At least one year of experience as a dispatcher Relevant customer service experience Basic computer skills including Microsoft Office Ability to type 35-45 WPM Ability to pass a background and drug test Familiarity with the HVAC or plumbing industries would also be a plus but is not required. We will train the right person! Are you dependable? Do you have excellent phone skills? Do you have a proven ability to meet or exceed set goals? Do you have good communication skills, both verbally and written? Are you attentive to detail? If so, then you might just be perfect for this Dispatcher / Customer Service Representative position! ARE YOU READY TO JOIN OUR TEAM? If you feel that you would be a good fit for this Dispatcher / Customer Service Representative position, please fill out our initial mobile-friendly application so that we can review your information. We look forward to meeting you! Location: 19713