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Dispatcher/driver skills for your resume and career

Updated January 8, 2025
2 min read
Dispatcher/driver example skills
Below we've compiled a list of the most critical dispatcher/driver skills. We ranked the top skills for dispatcher/drivers based on the percentage of resumes they appeared on. For example, 17.7% of dispatcher/driver resumes contained customer service as a skill. Continue reading to find out what skills a dispatcher/driver needs to be successful in the workplace.

15 dispatcher/driver skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how dispatcher/drivers use customer service:
  • Provided customer service and accomplished necessary office work, including answering phones, filing documents, and recording statistical data.
  • Interacted directly with customers on a daily basis via telephone in addition to providing direct transportation and customer service

2. DOT

Here's how dispatcher/drivers use dot:
  • Provided accurate DOT documents, and correct delivery of orders using hand-held computer and processing of necessary paperwork.
  • Managed and organized truck and ocean containers/trailers for specific customers and ensured DOT compliance.

3. Relevant Safety Regulations

Here's how dispatcher/drivers use relevant safety regulations:
  • Followed relevant safety regulations and state laws governing vehicles to ensure the safety of my passengers.
  • Follow relevant safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations.

4. CDL

Here's how dispatcher/drivers use cdl:
  • Obtained my CDL license and occasionally filled in as a Class B Driver and a Class A driver as needed.
  • Trained employees to safely and competently drive a school bus and obtain a class B CDL.

5. Service Vehicle

Here's how dispatcher/drivers use service vehicle:
  • Dispatch Drivers and service vehicles to appropriate locations according to customer request, specifications, or needs, using 2-way Radio/Telephones.
  • Dispatched drivers, work crews, equipment, and service vehicles to appropriate locations according to customer needs.

6. Pickup

In musical terms, a pickup is a transducing device used for capturing and converting mechanical music waves into an electronic signal. A pickup senses the mechanical vibration produced by a mechanical or electrical guitar and amplifies those vibrations using an amplifier. These amplified musical sounds are then produced through speakers. A pickup can also be used to produce mashup music.

Here's how dispatcher/drivers use pickup:
  • Received pickup and delivery assignments and allocating them among available drivers and vehicles.
  • Collected information from customers to build load and organized pickup and delivery.

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7. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how dispatcher/drivers use payroll:
  • Coordinated payroll, monitored compliance and regulatory.
  • Coordinated paperwork and documentation, including payroll.

8. Two-Way Radio

Here's how dispatcher/drivers use two-way radio:
  • Read maps and operated two-way radio while coordinating emergency services.
  • Dispatched communication through two-way radio with transit drivers.

9. GPS

GPS stands from Global Positioning System. It is a navigation system comprising of satellites that helps in determining the location, velocity, and synchronize time data for different modes of travel like air, sea, or land.

Here's how dispatcher/drivers use gps:
  • Assign routes and GPS devices, record miles, Vehicle assignments, and report via email to corporate team members.
  • Provided real time GPS tracking of traffic and all drivers on the road as dispatcher for the company.

10. Delivery Route

Delivery route means the departure of a residential delivery vehicle from the ATC dispensary to certain delivery addresses until the vehicle is returned to the ATC dispensary.

Here's how dispatcher/drivers use delivery route:
  • Communicate with drivers regarding delivery routes, vehicle maintenance, customer questions and returns.
  • Draft logistics for delivery routes and driver schedule times.

11. Transport Passengers

Here's how dispatcher/drivers use transport passengers:
  • Assist and transport passengers with disabilities to their activities including hospital appointments, shopping trips, work, and school.
  • Transport passengers to design trolley stops in a safe operating manner.

12. Customer Orders

Here's how dispatcher/drivers use customer orders:
  • Verified customer orders, accurately pulled product, and safely loaded merchandise.
  • Delivered customer orders to residential and commercial locations.

13. OTR

Here's how dispatcher/drivers use otr:
  • Dispatched OTR drivers and delivered freight through out the United States.
  • Operate OTR Tractors with 53' Trailers.

14. Drop Offs

Here's how dispatcher/drivers use drop offs:
  • Reported/logged all delivery and pick up/drop offs documents for supervisor.
  • Ensured same day service on a missed pickups by coordinating drivers movements in the field along with drop offs.

15. Log Book

Here's how dispatcher/drivers use log book:
  • Trained drivers in log book policy and procedure.
  • Maintained safety policies and driver log books.
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List of dispatcher/driver skills to add to your resume

Dispatcher/driver skills

The most important skills for a dispatcher/driver resume and required skills for a dispatcher/driver to have include:

  • Customer Service
  • DOT
  • Relevant Safety Regulations
  • CDL
  • Service Vehicle
  • Pickup
  • Payroll
  • Two-Way Radio
  • GPS
  • Delivery Route
  • Transport Passengers
  • Customer Orders
  • OTR
  • Drop Offs
  • Log Book
  • Two Way Radios
  • Computer System
  • Transportation Services
  • Vehicle Operation
  • Customer Complaints
  • Dispatch Calls
  • Medical Appointments
  • Vehicle Maintenance
  • Trip Sheets
  • State Laws
  • Equipment Locations
  • Driver Logs
  • Unload Trucks

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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