Dispatcher jobs in East Greenwich, RI - 53 jobs

POSITION TITLE: Communications Dispatcher I (part-time, evenings) DEPARTMENT: Campus Police REPORTS TO: Chief of Campus Police and Preparedness or designee POSITION STATUS: This is a part-time, non-benefitted, up to 18.5 hours per week position. This position works a second shift schedule. The shift may be two, 9-hour shifts, or three, 6-hour shifts, or four, 4.5-hour shifts. Days and hours are to be determined SALARY: $21.60 per hour STATEMENT OF DUTIES: The Communications Dispatcher I receive emergency and law enforcement related communications, as well as other inquiries, from the public via various communications devices including, but not limited to, telephones, radio broadcast systems, computerized panic alarm systems, cellular communications, and computerized messaging systems. The Communications Dispatcher I will communicate effectively and efficiently via these various communication devices to coordinate the activities of Campus Police Officers, and neighboring agencies, such as police, fire and EMS, on a variety of different emergency and disaster situations. This individual will respond to requests for information from law enforcement agencies, relative to criminal histories and records checks. They are also responsible for monitoring all emergency alarms, utilizing the campus surveillance camera system, and providing general assistance to all members of the Campus Police department and the greater college community. ESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES: * Handle all requests to Campus Police via walk-in, telephone, cell phone, emergency callbox, or radio broadcast system; process requests by distributing or extracting pertinent information, routing the call to the proper person, or dispatching the proper resource. * Monitor all emergency alarms on campus, including but not limited to panic alarms (computer and telephone), emergency callbox, door, fire, and crisis alert. * Utilize and monitor the college's surveillance camera system on a daily basis to assist in emergency situations, investigations, and daily activity reports. * Operate the Blackboard door access system to control all campus exterior doors and remotely control building access when deemed necessary. * Utilize computer-aided dispatch and report writing systems to accurately document all situations, such as interactions with the public, personal information, criminal charges, officer activity, assisting agencies, and any other relative information. * Utilize Department of Criminal Justice Information Services (DCJIS), National Crime Information Center (NCIC), Openfox, Mass Criminal Justice Information System (CJIS) web and other electronic data gathering tools to obtain information regarding suspects, offenders, victims, and witnesses. * Transmit to and receive information from Campus Police Officers and staff via radio broadcast system, telephone and cell phone, radio scanner, and internet/local area networks. * Aid shift supervisors to bring closure to all open calls and reports as directed. * Complete clerical assignments as needed in conjunction with Campus Police personnel, as well as other dispatchers and clerical staff. Attend and complete all dispatch training courses required by the department. * Maintain an organized work system/workspace to allow for business continuity in case of absence. * Demonstrate a sense of professionalism and consistently reflect Bristol's core values while interacting with members of the Bristol community. * Focus on the Commonwealth's Equity Agenda by applying related best practices throughout all job functions. Perform other related duties as assigned. Requirements: REQUIRED QUALIFICATIONS: * Must successfully pass and maintain CJIS Operator certification within first 30 days of employment. * Demonstrated computer proficiency, including Microsoft Office 365 applications. Reliable transportation in order to travel to and from meetings, trainings, or campus and community locations as required. * Demonstrated ability to: * Use proper English grammar, punctuation and spelling. * Read, write and comprehend the English language. * Understand, apply, and explain the provisions of laws, rules, regulations, policies, procedures, and guidelines governing assigned unit activities. * Communicate effectively, including speaking clearly and distinctly. Work accurately with names, numbers, codes and/or symbols. * Maintain accurate records. * Establish and maintain harmonious working relationships with others. * Remain calm and professional in stressful and emergency situations. * Exercise sound judgement and discretion in handling confidential information. * Deal tactfully with others. * Adjust to changing situations to meet emergency requirements. * Gather information through questioning individuals and accurately assemble and organize such information in accordance with established procedures. * Follow written and verbal instructions. * Work independently. PREFERRED QUALIFICATIONS: Minimum of a high school diploma or equivalent. Knowledge of or the ability to learn electronic systems, such as computer aided dispatch and records management systems, Mass Criminal Justice Information System (CJIS), computerized alarm monitoring systems, and computerized door access control systems. Demonstrated ability to multitask using a variety of database systems and lines of communication in the Campus Police Dispatcher Center. Ability to communicate in a language in addition to English. PHYSICAL DEMANDS AND WORK ENVIRONMENT: The employee must meet the physical demands and work environment of the position. Reasonable accommodations may be made to enable those with disabilities to perform the essential functions of the job. Additional Information: Equal Opportunity/Affirmative Action: Bristol Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Title IX and Affirmative Action Officer, Johanna Bielawski at ****************************** or ************; the Massachusetts Commission Against Discrimination; the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Right. Application Instructions: TO APPLY: Please complete our online application by clicking on the "Apply" button. The position will be open until filled. Review of applications will begin 10 calendar days from the posting date. REQUIREMENTS TO COMPLETE APPLICATION PROCESS: 1) A completed Bristol Community College Employment Application. 2) A current resume/curriculum vitae. All candidates must have legal authorization to work in the United States. Bristol Community College is an institution that does not sponsor work authorization. A pre-employment criminal background check will be conducted for all positions. The college will independently verify education credentials as provided on the application. For certain positions that require a college degree, the hired candidate must supply official transcripts upon hire. Transcripts must include your name and degrees conferred.

The Ashland Police Department is currently accepting applications for the position of FT public safety telecommunications officers. We are seeking individuals who are highly motivated and possess strong communication and interpersonal skills, maintain attention to detail, and demonstrate a positive attitude while adapting and reacting to sudden changes in a fast-paced public safety environment. The Town of Ashland and the Ashland Police Department is an Equal Opportunity Employer and does not discriminate because of age, race, color, religion, sexual preference, national origin or disability, and encourages minorities and women to apply. Schedule: 8-hour shifts, rotating 4 shifts on followed by 2 days off Minimum Requirements * Must have a High School Diploma and/or GED * Must be able to work any of the designated 8-hour shifts for a 24/7 operation, including holidays and weekends * Two or more years of experience as a public safety dispatcher, E911 and APCO Certifications is preferred, but not necessary * Must have excellent vision and hearing accuracy * Must possess excellent typing and related computer skills * Ability to prioritize and perform multiple tasks simultaneously * Ability to acquire and maintain job-related certifications and training requirements * Successfully pass a complete criminal background investigation/check Additional Qualifications Prior public safety dispatching experience is preferred, but not necessary. Candidates must have the highest integrity, excellent written and oral communication skills, and the ability to solve problems in high stress situations. Responsibilities include, but are not limited to: * Receiving, processing, and dispatching emergency and non-emergency calls for service (police, fire, and EMS) * Operating and maintaining proficient use of all communications equipment * Handling stressful situations and working well under pressure for an extended period of time * Greeting the public Salary & Compensation * Salary Range: $26.35 - $30.27 / hour * Holiday pay * Sick and personal time * Up to 240 hours of vacation time * Ability to earn comp time * Privately Paid Detail Opportunities, paying between $67 - $101 / hour Benefits * Full benefits package including available health and dental insurance * Available FSA * SMART Plan - Deferred Compensation * VOYA - 457 Plan * Available Life Insurance * Employee Discounts * Wellness Programs Hiring Process * Interview with hiring committee * Conditional Offer of Employment * Pass a pre-employment medical screening * Pass a pre-employment psychological evaluation * Pass a pre-employment background investigation * Anticipated start date: 1/1/2026

Shift: Rotation Exempt/Non-Exempt: Non Exempt Business Unit: UMass Chan Medical School Department: School - Public Safety - W842500 Job Type: Full-Time -W28-SHARE Num. Openings: 1 Post Date: Nov. 15, 2025 Work Location: 100% Onsite Salary Minimum: USD $47,507.20/Yr. Salary Maximum: USD $64,885.60/Yr. SUMMARY OF POSITION: Under the direct supervision of the Lead Public Safety Administrator or designee, the Public Safety Administrator is responsible for monitoring and controlling of security systems, including equipment, processing and dispatch of requests for service, as well as associated reports, paperwork and all operational procedures. Responding according to the established procedures for emergency conditions and situations. ESSENTIAL FUNCTIONS: * Acts as primary liaison for intra-agency and inter-agency dispatching needs of medical school, hospital and city-based emergency response agencies. * Functions as the recipient of first responder/emergency situations via phone and alarm systems. * Primary point of contact for 911 emergency phone calls made to the department. Triages calls and dispatches department personnel to emergency situations involving criminal activity, medical emergencies and alarm activity as needed. * Primary point of contact for routine phone calls made to department. Triages calls for service, door openings for authorized medical school and hospital personnel, inquiries about lost property in the lost and found, parking inquiries, directions, and other general informational requests. * Operates the Public Safety paging and radio communication system, coordinating information during routine and emergency situations. * Trained and certified to access and operate the departments criminal justice information software (CJIS) to respond to police requests for information on victims and suspects of crimes, registry of motor vehicle information, and other criminal justice queries while they are in the field on calls. * Monitor CJIS terminal for surrounding community alerts including emergency notifications and Amber alerts. * Monitors alarm systems for departmental panic alarms, fire alarms, irradiator alarms, biosafety level 3 alarms, infant abduction alarms and campus-wide intercom systems and dispatches police personnel to the alarm location. * Coordinates fire emergency response triggered by alarm or 911 line. Assist police, engineers, and fire department in locating source. * Responsible for participating in scheduled testing and troubleshooting of all alarms systems, with outstanding issues forwarded to appropriate vendors for agency support. * Responsible for sending out emergency alert notifications through voice/text/email through the emergency alert software (RAVE) to the medical school and hospital communities in the event of an emergency. * Creates and maintains a shift log, reviewing and ensuring all collected data during various shifts are accurate and entered appropriately into computerized record keeping database (CAD). Summarizes calls, including police security checks, public interactions, traffic stops, emergency calls, and general information occurring during shift. * Present pass-along briefing to the oncoming shift dispatcher including ongoing issues, pending calls, and pertinent information to provide continuity of service for outstanding issues. * Collate, organize, and print support paperwork for police personnel as needed for their duties. * Maintain equipment in the dispatch center and place calls for service for equipment that needs troubleshooting by outside vendors or school information technology department. Assist with updates and report unresolvable issues to the Lead Dispatcher, IT, or outside vendors. * Assists police department personnel with investigations, to include, but not limited to: finding and obtaining relevant video footage of incidents, correlating access control logs, determining and interpreting criminal history within the court system both in and out of state, as well as internet-based online searches for both criminal investigations and background investigations for prospective police and dispatch personnel employment candidates. * Maintains last minute scheduling changes for police personnel, including notifications for filling open shifts and alerting supervisors to staffing shortages and filling these shortages through notifications by phone or scheduling software. * Essential personnel expected to work at any time during a 24-hour, 7 day a week, 365 days a year basis, regardless of scheduled shift, covering open shifts as required by staffing and emergent circumstances such as; inclement weather or state of emergency. Required to work forced overtime to fulfill department staffing requirements as needed. * Receive deliveries of urgent goods and ensure their security to proper destination. * Manage off hour dock access for deliveries, funeral home pickups, service, and facilities. * Accept lost and found items turned in by the public making effort in identifying/contacting owner, and logging the item into the computer aided dispatch software. * Ability to remain calm and collected under stressful situations. * Ability to multitask and handle multiple concurrent alarms / phone calls / radio transmissions. * Ability to extract information from people in distress * Ability to evaluate emergencies, asking vital questions while providing appropriate pre-arrival instructions * Expertise with state and federal criminal information systems such as CJIS, NLETS, NCIC. * Perform other duties as required. REQUIRED QUALIFICATIONS: * Associates degree in Computer Science or related field, or equivalent experience. * 2 years computer system operation and clerical related experience, including ability to maintain records, input data. * Must be able to be certified in CPR/First Responder. * Familiarity with police codes and NATO phonetic alphabet * Must have strong interpersonal skills, with the ability to make spontaneous decisions for triaging route, as well as emergency situations. * Normal visual and manual dexterity. #LI-AC1 Posting Disclaimer: This job posting outlines the primary responsibilities and qualifications for the role but is not intended to be an exhaustive list. Duties and expectations may evolve in response to the needs of the department and the broader institution. In alignment with our commitment to pay transparency, the base salary range for this position is listed above (exclusive of benefits and retirement). At UMass Chan Medical School, final base salary offers are determined based on a combination of factors, including your skills, education, and relevant experience. We also consider internal equity to ensure fair and consistent compensation across our teams. Please note that the range provided reflects the full base salary range for this position. Offers are typically made within the midrange to allow for future growth and development within the role. In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan. UMass Chan welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

Ocean State Job Lot (“OSJL” or the “Company”) is a dynamic $850+ million general merchandise retailer with a strong foothold across the Northeast and Mid-Atlantic. With over 160 stores currently and ambitious plans to reach 180 locations, OSJL offers exciting opportunities for growth and contribution. We are an opportunity-driven retailer owning over 50% of our operating locations, totaling 8 million square feet, demonstrating our stability and long-term vision. At OSJL, you will be part of a team committed to delivering exceptional value to our customers while driving positive change and a more responsible future for retail within our communities. : The Transportation Outbound Dispatcher role at Ocean State Job Lot (“OSJL” and “Company”) is responsible for the real-time coordination and execution of the daily dispatch plan for the transportation fleet. This position ensures the efficient routing of local delivery and over-the-road drivers, focusing on timely departures, compliance with planned schedules, and clear communication with drivers and internal stakeholders. The role serves as the primary point of contact for drivers on the road, resolving immediate issues, and escalating problems to the Team Leader as necessary. Key Responsibilities: Execute the daily dispatch plan for the transportation fleet, local delivery, and over-the-road drivers, reporting directly to the Transportation Outbound Team Leader. Assign daily driver activities, including delivery routes, vendor pickups, backhaul schedules, and special routings, ensuring optimal resource utilization. Proactively monitor and track all shipments, verifying loads are dispatched on time and in compliance with planned schedules. Act as the primary point of contact for drivers, addressing on-the-road issues such as delays, routing changes, and equipment trouble, and communicating resolutions effectively. Manage and actively monitor the drivers' Electronic Logging Device (“ELD”) system for electronic logs, trip management, and real-time location tracking, ensuring compliance with Department of Transportation (“DOT”) and Hours of Service regulations. Proactively communicate potential or actual late shipments with the Transportation Outbound Team Leader and retail teams, providing clear reasons for delays (weather, traffic, equipment issues, etc.). Process and maintain necessary documentation, including dispatch sheets, bills of lading, and driver paperwork. Ensure all equipment pre-trip and post-trip inspection reports are accurately completed by drivers and escalate maintenance needs to the appropriate personnel or Transportation Outbound Team Leader. Support the department's safety culture by immediately reporting any unsafe driving or accident instances to the Team Leader for coaching and follow-up. Proactively document and communicate late shipments with department management and retail teams, including reasons for delays, missed arrival times, driver issues, and equipment issues. Maintain a working knowledge of key distribution center systems and reporting, including ELD Onboard Computer (“OBC”), Transportation Management System (“TMS”) and trailer tracking. Qualifications: A high school diploma or equivalent is required. Experience in transportation, logistics, or a related field is preferred. Proficiency with TMS, OBC/electronic logs and familiarity with basic DOT rules and regulations is highly preferred. Strong verbal and written communication skills, with an emphasis on clarity and professionalism in high-pressure situations. Excellent organizational skills and the ability to manage multiple tasks simultaneously. Familiarity with the Google platform (i.e., Docs, Sheets) is preferred. Work Environment: Work primarily in a distribution center environment. Physically active position including positioning oneself, moving, transporting, and ascending and descending ladders, to relocate products and equipment. While performing the duties of this job, the associate may be exposed to outside weather conditions and moving mechanical parts, fumes or airborne particles, or electrical components. The noise level in the work environment is usually moderate. Some work in a climate controlled environment with minimal safety and health hazard potential. Some sedentary, and near vision use for reading and computer use. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. OSJL Featured Total Rewards & Perks: Competitive Paid Time Off (PTO) Comprehensive Health Coverage: Including but not limited to Medical, Dental, Vision, and much more. 401K Program Flexible Spending Account (FSA) Tuition Reimbursement Associate Store 30% Discounts Enjoy complimentary access to OSJL-owned vacation properties, along with discounted gym memberships and 20% off at OSJL affiliated restaurants. Free lunch Fridays This does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Leadership has the right to revise this at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice. Salary range: $22 - $25/hour The salary range varies depending on experience

The Ashland Police Department is currently accepting applications for the position of FT public safety telecommunications officers. We are seeking individuals who are highly motivated and possess strong communication and interpersonal skills, maintain attention to detail, and demonstrate a positive attitude while adapting and reacting to sudden changes in a fast-paced public safety environment. The Town of Ashland and the Ashland Police Department is an Equal Opportunity Employer and does not discriminate because of age, race, color, religion, sexual preference, national origin or disability, and encourages minorities and women to apply. Schedule: 8-hour shifts, rotating 4 shifts on followed by 2 days off Minimum Requirements Must have a High School Diploma and/or GED Must be able to work any of the designated 8-hour shifts for a 24/7 operation, including holidays and weekends Two or more years of experience as a public safety dispatcher, E911 and APCO Certifications is preferred, but not necessary Must have excellent vision and hearing accuracy Must possess excellent typing and related computer skills Ability to prioritize and perform multiple tasks simultaneously Ability to acquire and maintain job-related certifications and training requirements Successfully pass a complete criminal background investigation/check Additional Qualifications Prior public safety dispatching experience is preferred, but not necessary. Candidates must have the highest integrity, excellent written and oral communication skills, and the ability to solve problems in high stress situations. Responsibilities include, but are not limited to: Receiving, processing, and dispatching emergency and non-emergency calls for service (police, fire, and EMS) Operating and maintaining proficient use of all communications equipment Handling stressful situations and working well under pressure for an extended period of time Greeting the public Salary & Compensation Salary Range: $26.35 - $30.27 / hour Holiday pay Sick and personal time Up to 240 hours of vacation time Ability to earn comp time Privately Paid Detail Opportunities, paying between $67 - $101 / hour Benefits Full benefits package including available health and dental insurance Available FSA SMART Plan - Deferred Compensation VOYA - 457 Plan Available Life Insurance Employee Discounts Wellness Programs Hiring Process Interview with hiring committee Conditional Offer of Employment Pass a pre-employment medical screening Pass a pre-employment psychological evaluation Pass a pre-employment background investigation Anticipated start date: 1/1/2026

Lexus of Warwick, a Penske Automotive Group dealership, is looking for an experienced Automotive Dispatcher to join our team and help create an efficient flow of traffic through our service department. JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals with that same passion to join our team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Dispatcher plans, organizes, leads, and controls the flow of service work through the service department in a professional and timely manner while ensuring quality repairs at a fair cost to the customer. WHAT WE HAVE TO OFFER Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For." Proudly named to Glassdoor's Best Places to Work. Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match. Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests. Values-driven culture built on integrity, professionalism, excellence, and teamwork. WHAT WE ARE LOOKING FOR Genuine interest in providing an exceptional customer experience. Friendliness, enthusiasm, and reliability with a positive "team-player" attitude. Excellent communication, interpersonal, and organizational skills. Strong work ethic with the ability to work in a fast-paced, results-driven environment. Exceptional attention to detail. Self-starter with the confidence to work independently to complete assigned tasks. APPLY WITH US, WE'RE HIRING IMMEDIATELY! If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today! Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

12:00 p.m.-8:00 p.m. Mon-Fri Primary Function Handles incoming security calls, dispatches officers, monitors CCTV and alarms, and keeps accurate incident logs. Maintains professional communication and supports hospital staff with a customer-focused approach. Job Qualifications/Specifications * Prior experience in security, law enforcement, dispatch, or public safety communications preferred. * Proficiency in radio communication and basic computer applications. * Strong verbal and written communication skills, including the ability to compose clear, detailed reports. * Ability to understand and communicate effectively in English. * Ability to multitask and make quick, sound decisions under pressure. * Commitment to teamwork, integrity, and exemplary customer service. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Centerare trusted organizations fueling the latest advances in medical research, attracting the nations top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

The primary function of the Dispatch Supervisor is to supervise the communications department to ensure the most appropriate units to both emergent and non-emergent calls in accordance with company policy and procedure. Also, assists in handling the overflow of calls coming into the Communications Department in a professional and courteous manner while adhering to company policy and procedure. SPECIFIC DUTIES: The duties of the Dispatch Supervisor include, but are not necessarily limited to the following: Operate a Computer Aided Dispatch System (Right Cad) Answer incoming calls and extract necessary information from the caller in a timely manner. Evaluate incoming calls to determine nature and urgency of the call. Dispatch appropriate vehicles and update crews with all pertinent information. Use GPS to keep track and status of vehicles and assist with ETA's. Record all call offs on to the Late/Sick Log and notify the appropriate Supervisor on Duty. Communicates with Supervisor on Duty with any vehicle or crew related issues. Updates Facilities with a phone call if there is a delay and documents call appropriately. Places notes on calls as required by company policy and procedures. Log Missed Calls according to company policy and procedures. Qualifications • 2 years of experience as a Dispatcher/Call Taker • Working knowledge of Communications Center Operations • Exceptional area knowledge • Prior experience in a supervisory position preferred • Excellent communication skills, both written and verbal • Strong leadership skills • Expertise in Customer Service • Team-player with a strong focus on accountability Additional Details: Full Time Monday through Friday from 0900-1700 Work Location: In Person, Fall River MA Salary- $45,000-$66,000 annually based on experience The above are intended to describe the general nature and level of the work being performed by the person/people in this position. This is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities associated with this position.

The Security Dispatcher plays a critical role in supporting the safety and well-being of residents, visitors, and staff at NewBridge on the Charles. This position is based in the Security Operations Center and focuses on radio and phone communications, real-time incident coordination, and monitoring safety systems (CCTV, alarms, access control). This is a non-patrol, seated role well-suited for individuals with strong communication skills, situational awareness, and comfort working in a fast-paced dispatch environment. We are currently seeking part-time candidates who are available to work 8-hour shifts Saturday and Sundays 630a-3pm. Key Responsibilities: Dispatch Security Officers and appropriate staff in response to calls, alarms, and routine service needs Serve as the point of contact for emergency responders until their arrival on campus Monitor security systems including CCTV, intrusion alarms, access control, and emergency response devices Ensure resident check-ins are logged in accordance with policy and procedures Track transportation movements and coordinate with drivers to ensure timely and safe service Support front desk staff and internal departments by communicating and escalating urgent requests appropriately Maintain clear and professional records of calls and incidents Support coverage and security for scheduled events by ensuring accurate calendar review and team coordination Perform other dispatch or administrative duties as assigned by the Director of Security or supervisor on duty Qualifications: Strong verbal communication, situational judgment, and multi-tasking ability Calm and composed demeanor under pressure Strong typing and data entry skills; must be proficient in Microsoft Office and dispatch software Familiarity with radio dispatch, emergency procedures, and access control systems a plus Customer service experience in healthcare, residential, or hospitality settings preferred Valid driver's license preferred but not required Must be reliable, punctual, and willing to accept weekend per diem shifts as needed BLS, EMT, or First Responder certification preferred (or willingness to obtain) High school diploma or equivalent required Physical Requirements: Must be able to sit for extended periods in a control room setting Must be able to communicate clearly over phone and radio No routine walking patrols required Please refer to Occupational Health documentation for further physical requirements. Remote Type Salary Range: $40,104.00 - $56,145.00

The Security Dispatcher plays a critical role in supporting the safety and well-being of residents, visitors, and staff at NewBridge on the Charles. This position is based in the Security Operations Center and focuses on radio and phone communications, real-time incident coordination, and monitoring safety systems (CCTV, alarms, access control). This is a non-patrol, seated role well-suited for individuals with strong communication skills, situational awareness, and comfort working in a fast-paced dispatch environment. We are currently seeking per diem candidates who are available to work a minimum of two 8-hour shift on Friday and Saturday evenings, 2:30pm to 11pm. Key Responsibilities: Dispatch Security Officers and appropriate staff in response to calls, alarms, and routine service needs Serve as the point of contact for emergency responders until their arrival on campus Monitor security systems including CCTV, intrusion alarms, access control, and emergency response devices Ensure resident check-ins are logged in accordance with policy and procedures Track transportation movements and coordinate with drivers to ensure timely and safe service Support front desk staff and internal departments by communicating and escalating urgent requests appropriately Maintain clear and professional records of calls and incidents Support coverage and security for scheduled events by ensuring accurate calendar review and team coordination Perform other dispatch or administrative duties as assigned by the Director of Security or supervisor on duty Qualifications: Strong verbal communication, situational judgment, and multi-tasking ability Calm and composed demeanor under pressure Strong typing and data entry skills; must be proficient in Microsoft Office and dispatch software Familiarity with radio dispatch, emergency procedures, and access control systems a plus Customer service experience in healthcare, residential, or hospitality settings preferred Valid driver's license preferred but not required Must be reliable, punctual, and willing to accept weekend per diem shifts as needed BLS, EMT, or First Responder certification preferred (or willingness to obtain) High school diploma or equivalent required Physical Requirements: Must be able to sit for extended periods in a control room setting Must be able to communicate clearly over phone and radio No routine walking patrols require Please refer to Occupational Health documentation for further physical requirements. Remote Type Salary Range: $40,104.00 - $56,145.00

EMPLOYER Submission Deadline Thursday, September 18, 2025

Join River Valley Transit: Make a Difference in Middlesex County! Are you looking for a career where your daily work genuinely improves your neighbors' lives and strengthens your community? Estuary Transit District, operating as River Valley Transit, is the vital link connecting Middlesex County residents. We provide nearly 400,000 essential trips annually, ensuring access to jobs, crucial medical appointments, education, and shopping. When you join our team, you're not just taking a job-you're becoming a key player in community connectivity and a champion for residents. Why Choose River Valley Transit? Our employees are proud to know they are making a difference every single day. We are committed to recognizing that contribution by offering a competitive compensation package and unparalleled stability. Your Outstanding Benefit Package We believe in taking care of the people who take care of our community. In addition to competitive pay, our benefit package stands out: Exceptional Health Coverage: Access the same comprehensive Health, Dental, and Vision benefits offered to CT state employees. Secure Your Future: Enjoy an Employer-Paid Retirement Plan-a significant advantage that secures your financial future without requiring employee contributions. Peace of Mind: Employer-Funded Life Insurance is provided for all staff. Time to Recharge: Benefit from a Generous Paid Time Off Policy that recognizes the importance of work-life balance. Ready to make a Tangible Difference? Apply today and start driving your career forward! Position Overview Patiently explains the service options available for a potential client (including information on transportation procedures): takes requests for transportation services from eligible clients and members of the general public (including explaining how clients can use the system); assists passengers with trip planning; handles scheduling, confirmation, and cancellation of trips; vehicles to shifts; maintains two-way communication with drivers throughout the day, and handles other clerical duties as assigned by the Road Supervisors, Director of Operations, Operations Manager or Executive Director. Oversee drivers and their shifts to ensure compliance with routes, schedules and policies. Provide assistance with mechanical, routing or emergency situations. Prepare forms, maintain records, and files. Work is characterized by the variety, complexity, and frequent public contact associated with the position. Considerable tact and courtesy are required as well as judgment in selecting and applying standard procedures and practices to specific tasks. Work is performed under general supervision and is evaluated by observation, conference, and the overall effectiveness and accuracy of duties performed. Essential Job Functions Take phone requests for transportation services from customers. Assist customers with trip planning and scheduling based on: a) their physical condition, b) the unique features of the route system (including off-route scheduling) and Dial-A-Ride and c) detailed working knowledge of the location of streets, roads, and highways and the geographical conditions of the service area. Assess the client's needs and handles scheduling, confirmation, and cancellation of trips. Ensures scheduled routing makes sense in regards to timing and geographical direction. Meet and/or exceed ETD customer service and dispatching standards and assist the Operations Manager to respond to road call emergencies and vehicle accidents; assist in meeting ETD's vehicle emergency service standards. Operate the buses in service in an emergency situation. Communicate with drivers as necessary. In conjunction with the Lead Dispatcher, insure that vehicle service hour records (including driver manifest reports and logs) are accurate and up to date. Prepare client intake forms and files, trip records and complaints/suggestion files. Type necessary reports, forms, and correspondence as needed. Manage the direct collection of all fares and insure that the cash collection and reconciliation meets the standards established by the District. Take and successfully pass a drug test for pre-employment, as well as at random, reasonable suspicion, and post accident drug and alcohol tests as deemed appropriate by the District's current approved drug testing policy. Monitor work environment for safety standards and potential hazards. Notify DER of need for a reasonable suspicion drug test. Notify Operations manager of known or observed safety or policy violations. Requirements Courteous, friendly, personable demeanor. Orientation toward customer service (“interest in helping customers”). Working knowledge of county, state, and federal statutes pertaining to public transportation (or demonstrated ability to learn them).

←Back to all jobs at Brockton Home Health Care Agency LLC Dispatcher for Non-Emergency Medical Transportation (NEMT) Brockton Home Health Transportation is a Non-emergency transportation primarily refers to Non-Emergency Medical Transportation (NEMT), a service that helps individuals get to and from medical appointments when they are not in an emergency but need assistance with mobility or lack a reliable way to travel. We are looking for an experienced and multi tasks dispatcher who can grow with the company. Brockton Home Health Transportation bridge the gap for those who face barriers to accessing healthcare, such as individuals with chronic illnesses, disabilities, or those recovering from surgery. These services range from standard car rides to more specialized transport options. Ambulatory Services: For passengers who can walk but may require some assistance. Wheelchair Services: Vehicles equipped with ramps or lifts for individuals in wheelchairs. Stretcher Services: For patients who need to lie down during transit. Qualifications Your ability to listen, speak plainly and communicate effectively will be necessary You will work in a fast-paced environment and must be able to multitask, communicate effectively, and manage your time efficiently You must be organized, detail-oriented, and able to work well under pressure Including scheduling conflicts, driver behavior, billing disputes, any vehicle problems You will need know about limits on how long drivers can work without rest and take that into consideration when making schedules You need to decide the safest course of action, such as getting emergency help when a vehicle is involved in a roadway situation Responsibilities: Schedule: From 7 am EST (8 hour shift), Monday to Friday with weekend availability You will schedule vehicles to pick up and drop off clients to their medical appointments You will inform drivers of their assignments for the day and/or week You must be able to schedule last-minute trips requests and be sure the clients reach their appointments on-time You will communicate with patients, healthcare providers, and drivers to ensure that everyone is aware of the schedule and any changes that may occur You will be listening and speaking to people by dispatching software and phone You will need to resolve any issues or complaints You will need to be able to prioritize the most important situations and think quickly on your feet You sound think ahead and anticipate potential problems, such as allowing extra time during stormy weather You will responsible for completing all required paperwork on time You will provide reports and analysis of transportation services to management and other stakeholders You will maintain accurate records of all transportation requests, including patient information, pick-up and drop-off times, and billing information Monitoring the performance of transportation providers to ensure that they meet service level agreements and quality standards Please visit our careers page to see more job opportunities.

Job Description Here at Patrick Motor Group, we know that every employee is critical to our success, and we believe in rewarding employees who are motivated and ready to work hard. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from us over generations. We thank you for being a part of our team and look forward to seeing you succeed here. Role Overview: Service Dispatcher coordinates and handles all service repair orders daily in the service department. The Dispatcher is responsible for coordinating with other service department staff members such as technicians and Service Advisors to ensure that repairs are completed within specific time frames. This role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment. Key Responsibilities: Schedule shop work to facilitate maximum productivity in accordance with dealership policy and technicians' skillset. Prioritizes and controls all comebacks to ensure proper and prompt attention. Ensures proper repair order documentation (i.e. complaint, cause and correction noted on every repair order with punch times for each operation). Prepares estimates when required (internal work). Works with the shop foreman (when applicable) [to] ensure(s) that technicians follow warranty material disposition procedures. Advises Parts and Service Managers of repetitive shortages so that corrective action can be taken. Manage and optimize technician schedules to maximize efficiency and meet customer expectations. Maintain clear and effective communication between technicians and service Advisors to provide updates on service repairs and to recommend solutions for any issues at hand. Evaluate service requests and prioritize them based on urgency, customer requirements, and resource availability. Accurately record and maintain detailed records of dispatch activities, technician availability and proper distribution of major services. Address and resolve any challenges or conflicts that may arise during the dispatch process to ensure customer satisfaction. Maintains a clean and organized work area. Work closely with other departments, including customer service, sales, and technical support, to ensure seamless coordination and communication. Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Contribute to the overall success of the motor group by working with all teams and departments collaboratively and professionally with a positive attitude. Be at work on time or early (no exceptions). Be team-oriented with a desire to achieve both individual and collective goals. All other duties assigned by management. Education/Experience Requirements: High school diploma and/or GED (General Education Degree) is required. A strong understanding of automotive technology and the automotive industry is a plus. Computer and communication skills must be at an intermediate level. Employee must have basic to intermediate mathematics skills. Strong decision-making ability and organization are required. Employee must have attention to detail. Employee must be able to read, write, understand and speak English. Training and Certifications required (to be started upon hire): Manufacturers Certification for the job described. Engage with PMG training platform(s) (I.e. Leadership training, Microsoft 365, etc.) Work with any training the dealer group is currently utilizing. Employee must have a valid U.S. Driver's License. Physical Requirements: Employee must be able to sit/stand for long periods of time. Use their hands to handle, control or feel objects, tools, or controls. Repeat the same movements for over 8 hours a day. Occasionally need to lift boxes up to 20 lbs. Occasional bending, walking, and mobility will be necessary. Employee must be able to get in and out of vehicles and shovel/ assist with snow removal when necessary. Ability to stand, walk, climb, stoop/bend, and reach is required. Employee must be able to speak clearly and repetitiously for over 8 hours a day. Supervisory: N/A “Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality - that's the Patrick Motor Group.” Patrick Motor Group, LLC is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Under the direct supervision of the Lead Public Safety Administrator or designee, the Public Safety Administrator is responsible for monitoring and controlling of security systems, including equipment, processing and dispatch of requests for service, as well as associated reports, paperwork and all operational procedures. Responding according to the established procedures for emergency conditions and situations. Responsibilities ESSENTIAL FUNCTIONS: Acts as primary liaison for intra-agency and inter-agency dispatching needs of medical school, hospital and city-based emergency response agencies. Functions as the recipient of first responder/emergency situations via phone and alarm systems. Primary point of contact for 911 emergency phone calls made to the department. Triages calls and dispatches department personnel to emergency situations involving criminal activity, medical emergencies and alarm activity as needed. Primary point of contact for routine phone calls made to department. Triages calls for service, door openings for authorized medical school and hospital personnel, inquiries about lost property in the lost and found, parking inquiries, directions, and other general informational requests. Operates the Public Safety paging and radio communication system, coordinating information during routine and emergency situations. Trained and certified to access and operate the department's criminal justice information software (CJIS) to respond to police requests for information on victims and suspects of crimes, registry of motor vehicle information, and other criminal justice queries while they are in the field on calls. Monitor CJIS terminal for surrounding community alerts including emergency notifications and Amber alerts. Monitors alarm systems for departmental panic alarms, fire alarms, irradiator alarms, biosafety level 3 alarms, infant abduction alarms and campus-wide intercom systems and dispatches police personnel to the alarm location. Coordinates fire emergency response triggered by alarm or 911 line. Assist police, engineers, and fire department in locating source. Responsible for participating in scheduled testing and troubleshooting of all alarms systems, with outstanding issues forwarded to appropriate vendors for agency support. Responsible for sending out emergency alert notifications through voice/text/email through the emergency alert software (RAVE) to the medical school and hospital communities in the event of an emergency. Creates and maintains a shift log, reviewing and ensuring all collected data during various shifts are accurate and entered appropriately into computerized record keeping database (CAD). Summarizes calls, including police security checks, public interactions, traffic stops, emergency calls, and general information occurring during shift. Present pass-along briefing to the oncoming shift dispatcher including ongoing issues, pending calls, and pertinent information to provide continuity of service for outstanding issues. Collate, organize, and print support paperwork for police personnel as needed for their duties. Maintain equipment in the dispatch center and place calls for service for equipment that needs troubleshooting by outside vendors or school information technology department. Assist with updates and report unresolvable issues to the Lead Dispatcher, IT, or outside vendors. Assists police department personnel with investigations, to include, but not limited to: finding and obtaining relevant video footage of incidents, correlating access control logs, determining and interpreting criminal history within the court system both in and out of state, as well as internet-based online searches for both criminal investigations and background investigations for prospective police and dispatch personnel employment candidates. Maintains last minute scheduling changes for police personnel, including notifications for filling open shifts and alerting supervisors to staffing shortages and filling these shortages through notifications by phone or scheduling software. Essential personnel expected to work at any time during a 24-hour, 7 day a week, 365 days a year basis, regardless of scheduled shift, covering open shifts as required by staffing and emergent circumstances such as; inclement weather or state of emergency. Required to work forced overtime to fulfill department staffing requirements as needed. Receive deliveries of urgent goods and ensure their security to proper destination. Manage off hour dock access for deliveries, funeral home pickups, service, and facilities. Accept lost and found items turned in by the public making effort in identifying/contacting owner, and logging the item into the computer aided dispatch software. Ability to remain calm and collected under stressful situations. Ability to multitask and handle multiple concurrent alarms / phone calls / radio transmissions. Ability to extract information from people in distress Ability to evaluate emergencies, asking vital questions while providing appropriate pre-arrival instructions Expertise with state and federal criminal information systems such as CJIS, NLETS, NCIC. Perform other duties as required. Qualifications REQUIRED QUALIFICATIONS: Associates degree in Computer Science or related field, or equivalent experience. 2 years computer system operation and clerical related experience, including ability to maintain records, input data. Must be able to be certified in CPR/First Responder. Familiarity with police codes and NATO phonetic alphabet Must have strong interpersonal skills, with the ability to make spontaneous decisions for triaging route, as well as emergency situations. Normal visual and manual dexterity. Additional Information #LI-AC1

For a description, see PDF at: ********************** s3. amazonaws. com/wp-content/uploads/sites/45/**********0233/Emergency-Telecommunication-Dispatcher. pdf

Job DescriptionWe are seeking an experienced and organized Automotive Service Dispatcher to join our fast-paced Ford Service Department. The ideal candidate will be responsible for efficiently coordinating workflow between the service advisors and technicians to ensure timely, accurate, and customer-focused vehicle repairs. This role requires a strong understanding of dealership service operations, technical knowledge of Ford vehicles, and the ability to thrive in a high-volume environment. Key Responsibilities: Dispatch Work Orders: Assign repair orders to qualified technicians based on skill level, workload, and availability, while balancing efficiency and quality. Workflow Management: Monitor progress of repairs and adjust dispatching as needed to maintain productivity and meet promised delivery times. Communication Hub: Serve as the communication link between service advisors, technicians, and parts department to ensure smooth operations. Technician Efficiency: Maximize technician productivity by minimizing downtime and ensuring all required parts and information are available before assigning jobs. Prioritize Work: Effectively prioritize jobs based on urgency, customer appointments, warranty deadlines, and parts availability. Quality Control Support: Assist in reviewing completed work for accuracy and completeness, ensuring all jobs meet Ford and dealership standards. * Customer Satisfaction: Contribute to high customer satisfaction by ensuring accurate ETAs and timely completions. Data Entry & Reporting: Use DMS and Ford-specific software systems (e. g. , CDK, Ford OASIS) to manage dispatch logs and service status reports. Qualifications: Experience: Minimum 2 years of automotive service dispatching or similar dealership experience (Ford experience preferred). Technical Knowledge: Strong understanding of vehicle systems, especially Ford platforms, diagnostic processes, and repair workflows. Software Skills: Proficiency in dealership management systems (DMS), repair scheduling tools, and Microsoft Office; experience with CDK is a plus. Communication: Excellent verbal and written communication skills with the ability to multitask and prioritize in a high-pressure environment. Team Player: Collaborative mindset with the ability to work closely with service advisors, technicians, and management. Problem Solving: Strong organizational and problem-solving skills, with a proactive approach to handling scheduling conflicts or delays. Physical Requirements: Ability to work in a fast-paced environment within the service department and shop area. May be required to stand, walk, and communicate with technicians and advisors for extended periods. Benefits: Competitive pay based on experience Medical, dental, and vision insurance 401(k) with company match Paid time off and holidays Employee discounts on vehicles, parts, and service Ongoing training and career development opportunities

WORCESTER STATE UNIVERSITY is a liberal arts and sciences university with a long tradition of academic excellence dating back to 1874, as well as an Affirmative Action/Equal Opportunity Employer that seeks to reflect the diversity of its community. Our workforce is dedicated to academic quality, student-centered programming, engaged citizenship, open exchanges of ideas, diversity and inclusiveness, and civility and integrity. We are looking for job applicants who share these values and commitment to our students. Worcester State is centrally located in Massachusetts, about an hour's drive from Boston, Springfield, and Providence, Rhode Island. Our 58-acre campus is nestled in the residential northwest side of Worcester--the second largest city in New England and home to 37,000 college students at more than a dozen colleges and universities. Over 6,000 of those students attend Worcester State--approximately 5,300 are undergraduates and 1,000 are graduate students. Learn more about us at worcester.edu/about . Job Description: OFFICIAL TITLE: Communications Dispatcher II SUPERVISION RECEIVED: Shift Supervisor, following chain of command SUPERVISION EXERCISED: May supervise student employees General Statement of Duties: The Communications Dispatcher II primarily receives and prioritizes emergency and non-emergency calls and in-person reports from the community. The incumbent dispatches campus police officers to calls, monitors cameras, enters data into logs, answers the window, and writes parking passes. Responsibilities: (E) = Essential (E) Receives and prioritizes emergency and non-emergency calls. (E) Provides service window reception for purposes of information intake, parking pass requests, and general service. (E) Transmits messages from a radio communications base station in accordance with the rules and regulations of the Federal Communications Commission. (E) Monitors various radio frequencies to receive, evaluate, and forward information. (E) Operates radio transmitting and receiving equipment comprising a system of fixed stations and mobile units. (E) Maintains records and logs of information such as all messages received and transmitted, weather conditions and individuals or authorities to contact in emergency situations. (E) Searches files, both paper and electronic, to obtain information in response to inquiries. (E) Coordinates all radio communications including emergency systems, relays messages and instructions to mobile or fixed stations concerned and operates public address systems and paging devices. (E) Monitors security cameras. (E) Files, scans, completes, and processes paperwork as requested by supervisor and chain of command. (E) Oversees and monitors communications activities in order to ensure compliance with governing laws, rules, and regulations. (E) Provides on-the-job training to employees. (E) Maintains employee records to insure compliance with agency requirements. (E) Prepares employee work schedules to insure adequate communications. (E) Demonstrates civility and professional, customer-service oriented behavior, worthy of emulation by other staff and students. (E) Responsible for contributing to the WSU Strategic Plan. (E) Responsible for contributing to Equal Opportunity/Affirmative Action objectives. Performs other duties as assigned within the Communications Dispatcher II classification: Classification specifications are available at ************************************************************* Requirements: Required Qualifications: Applicants must have at least (A) one year of full-time, or equivalent part-time, experience in the operation of radio receiving and transmitting equipment. Possession of a valid Restricted Radiotelephone Operator's permit issued by the Federal Communications Commission. Ability to use proper English grammar, punctuation and spelling. Ability to read, write and comprehend the English language. Ability to understand, apply and explain the provisions of the laws, rules, regulations, policies, procedures, guidelines, etc. governing assigned unit activities. Ability to speak clearly and distinctly. Ability to communicate effectively in oral expression. Ability to give oral instructions in a precise, understandable manner. Ability to follow written and oral instructions. Ability to work accurately with names, numbers, codes and/or symbols. Ability to gather information through questioning individuals and by examining records and documents. Ability to assemble items of information in accordance with established procedures. Ability to maintain accurate records. Ability to establish and maintain harmonious working relationships with others. Ability to deal tactfully with others. Ability to adjust to changing situations to meet emergency or changing program requirements. Ability to maintain a calm manner, make decisions and act quickly in stressful and emergency situations. Ability to work independently. Ability to exercise sound judgment. Ability to exercise discretion in handling confidential information. Knowledge of the terminology, coding, symbols and standard abbreviations used in radio communications. Knowledge of the methods of operating fixed radio communications equipment. Knowledge of the methods of operating mobile radio communications equipment. Knowledge of the laws, rules and regulations governing radio communications equipment. Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic review and/or evaluations; determining subordinates' training needs and providing or arranging for such training; motivating subordinates to work effectively; determining the need for disciplinary action and either recommending r initiating disciplinary action. Ability to perform essential functions of the job with or without reasonable accommodation. Ability to successfully pass a thorough background check. Preferred Qualifications: Associates (or higher) degree in criminal justice or related field. Desire to grow in the field of criminal justice and interest in working towards a campus police officer role. Additional Information: Here at Worcester State University, it is strongly recommended that all employees be vaccinated against COVID-19 before they begin employment. This is a grade 13, non-exempt, full-time (40 hours), benefited AFSCME position. The bi-weekly salary is $1,988.05 (annual salary is $51,689.30).The current shift is TBD. Worcester State University offers a competitive benefits package that includes: a choice of 8 different pre-taxed, health insurance plan options pension and supplemental plan retirement options life insurance up to 8x the annual salary long-term disability coverage dental insurance 10 vacation days accrued per year 15 sick days accrued per year 5 personal days per year paid holidays tuition remission for self, spouse, and dependent children and more... Worcester State University is an Affirmative Action/Equal Opportunity Employer which seeks to reflect the diversity of its community. Application Instructions: Applicants must apply online and may do so by visiting ************************** and submitting a cover letter, resume, and the contact information of three professional references. For assistance with uploading materials, log a ticket via the HelpDesk link, or contact us directly at ************. URL: *****************

Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America. **Responsibilities:** + Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work. + Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time. + Communicates all relevant details of driving assignments to drivers to ensure proper execution. + Assist drivers with routing directions and directs them to perform special services when required. + Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies. + Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route. + Notifies District and building personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service. + Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements. + Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery. + Maintains high compliance to dispatch standard operating procedures. + Handles customer concerns and requests for information in an expeditious and professional manner. + Escalates unresolved issues to management as appropriate. + Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager + Other duties as assigned Company name is: Durham School Services **Qualifications** + High school diploma or GED + Previous dispatch experience is preferred; + Knowledge of surrounding geographic area to ensure effective and efficient routing. Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching. + Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills). + Ability to read and interpret documents and instructions from customers and other team members + Ability to perform work activities requiring cooperation and instruction + Ability to function in a fast-paced environment, under substantial pressure + Ability to work within the appropriate level of independence + Ability to problem solve + Ability to operate two-way and emergency radio systems + Ability to use office machines (fax, scanner, copier, zip drive, telephone system) + Ability to use Microsoft Office Program and computerized routing software. + Ability to work independently + Ability to read road and street maps + Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities + Bi-lingual abilities a plus _Summit School Services has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Summit School Services is committed to promoting the protection and safeguarding of all children and passengers._ _We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan._ _At Summit School Services our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law._ _Summit School Services LLC's independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer_ _The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions._