Dispatcher jobs in Fort Smith, AR

Supervisor- 911 Communications The Communications Supervisor, under the supervision of the Executive Director, oversees and supervises the day-to-day operations of the River Valley Communications Center (RVCC), its personnel, and equipment. The position acts as a liaison between all public safety agencies in Sebastian County and the RVCC Personnel. ESSENTIAL DUTIES/RESPONSIBILITIES Note: All City of Fort Smith positions require the employee to provide good customer service to both internal and external customers, maintain positive and effective working relationships with other City employees, and have regular and reliable attendance that is non-disruptive. Must show cooperation and respect to fellow employees and supervisors at all times. All other duties as assigned by the immediate supervisor and/or department director. * Supervises personnel assigned to the RVCC, prepares work schedules, vacation schedules and coordinates staffing levels affected by illness and other absences. Maintains adequate staffing levels in the communications center. * Receives, investigates, and responds to both internal and external complaints in accordance with RVCC professional standards policy and the City of Fort Smith Employee Handbook. Recommend and administer disciplinary measures as determined by the Executive Director, such as counseling and remedial training, when necessary. * Maintains Computer Aided Dispatching (CAD) System, performs routine upgrades to data base, and diagnoses problems that may be identified. Works with Western AR Planning and Developing District (WAPDD) to maintain accurate 911 address mapping for CAD. Coordinates periodic upgrades with the CAD system vendor as appropriate. * Maintains digital telephone recording system, diagnosing problems that may occur and either correcting the malfunction, or arranging for technicians to repair the problems. Prepares audio files of telephone or radio traffic for criminal prosecution or FOI request. * Develops, distributes, and maintains RVCC Policies, Procedures and SOPs. Update and explain new or changed policies to employees and answer questions. * Assists with interviewing and hiring new RVCC personnel. * Fills in as needed as a 911 telecommunicator and/or communications training officer. This includes routinely answering telephones and cover telecommunicators during breaks, vacation, illness, etc. * Evaluate the performance of telecommunicators through monthly quality assurance checks and yearly performance evaluations. * Maintains records, prepares summaries and reports of the activities of the RVCC as directed. Assists by providing statistical information to aid in staff and resource allocation decisions. * Regular attendance and timeliness are required. SUPERVISORY RESPONSIBILITIES * Carries out supervisory responsibilities in accordance with the department's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; addressing complaints and resolving problems. * Performs supervisory duties for all 911 Telecommunicators. This includes the creation of employee schedules, assignment of duties, investigate complaints, evaluate complaints and provide disciplinary recommendations, enforce policy and procedures, and conduct yearly evaluations of employee performance. * May be required to be on call after business hours to aid with questions that may arise or instances requiring on-site supervision. May also be required to respond to situations after business hours. * Must be able to compile, calculate, and analyze statistical data to prepare reports. * Must be able to work independently and make decisions on a variety of tasks. * Working knowledge of RVCC policies, procedures, and those policies pertaining to non-uniformed employees as contained in the Human Resources Policy Handbook. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Qualifications * A High School diploma or GED is required. * Must possess a valid driver's license. * A minimum three (3) years of experience as a public safety telecommunicator is required. * The ability to obtain ACIC Level I and II certification during the first year of employment is required. * Certified as Communications Training Officer (CTO) through APCO, NENA, or similar provider as approved by department director or be able to obtain training within 12 months of appointment. * Must be trained in tactical dispatch techniques or be able to obtain training within 12 months of appointment. Preferred Qualifications * A minimum of five (5) years of experience as a 911 communications supervisor. * Associate's degree from accredited college or university in Emergency Management, Public Safety Administration, Criminal Justice, Public Administration, Business Management, or related field. * One (1) year or more of Emergency Medical Dispatch experience or certification. * Telephone Cardiopulmonary Resuscitation (T-CPR) certification. OTHER SKILLS AND ABILITIES The incumbent must be able to perform all of the duties and functions as defined in the for the City of Fort Smith. The incumbent must have excellent communications skills in both oral and written forms. Organizational skills and close attention to details are required to successfully perform this job. The incumbent must have thorough operational knowledge of the use of a personal computer system, electronic databases, as well as various software packages. The incumbent must have the ability to develop policies affecting the Communications Center, be able to create schedules, aid in RVCC budgetary needs, maintain records, and operate a variety of computer applications. The incumbent must be capable of planning and supervising the work of others while accurately interpreting Department policies and procedures. He or she must be able to compile, calculate, and analyze statistical data to prepare reports. The incumbent must be able to work independently and make decisions on a variety of tasks. The Communications Supervisor must have a working knowledge of all areas of police, fire, and/or EMS responsibilities. He or she must also be able to operate a multi-channel voice recording system and understand communication procedures and methods related to law enforcement, fire dispatching, and emergency medical dispatching. The incumbent should possess a thorough knowledge of Arkansas statutes, local ordinances, and applicable U. S. Supreme Court rulings and be able to apply those laws to everyday scenarios and situations. The incumbent should also have a working knowledge of RVCC policies and procedures, and those policies pertaining to non-uniformed employees as contained in the Human Resources Policy Handbook. He or she must also be familiar with the operations of the Fort Smith Municipal Court, Sebastian County District and Circuit Court, and the Sebastian County Detention Center. POSITION DESIGNATIONS This position is designated as essential during inclement weather events. City services will be maintained during inclement weather, such as heavy snow or ice storms and all essential employees are expected to report to work due to the critical functions of the position. This position is not able to work remotely. This position does have the potential to drive as part of their regular job duties. This position is designated as a safety/security sensitive position and is subject to random DOT drug and alcohol screenings and/or non-DOT drug and alcohol screenings (a safety/security sensitive position is one in which a momentary lapse in attention may result in injury or death of another person). PHYSICAL REQUIREMENTS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions provided that those accommodations comply with the City of Fort Smith's Alternate Duty Policy. While performing the duties of this job, the employee must frequently stand, walk, talk and hear. WORK ENVIRONMENT The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions provided that accommodations comply with the City of Fort Smith's Alternate Duty Policy. The noise level in the work environment while within the police department is usually moderate. Outside the police department, the noise level can be loud. EMPLOYMENT SCREENINGS This position requires the below screenings prior to employment: * Complete criminal and personal background investigation. * Fingerprint arrest/warrant history check. * Upon hire, will be required to pass Criminal Justice Information Security (CJIS) certification training. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and/or applicant. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice

Schedule: 11 AM - 8 PM, off Wed, other day off varies. Weekends included. Pay: $15 - $17/hour EXAMPLE OF WORK PERFORMED FOR DISPATCH CLERK: Provide timely and accurate information to customers requests and concerns Invoice delivery tickets Communicate with driver and customer to ensure customer satisfaction Assist with driver reporting Inbound calls and face to face interaction with customers regarding deliveries Ability to organize and manage multiple priorities Maintain the office appearance by keeping everything neat and clean Perks that come with the job as Dispatch Clerk I: Fun work environment! Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short and Long Term Disability and Employee Assistance Program Paid Vacation Employee Discounts 10% Gym onsite EMPLOYEE STANDARDS FOR DISPATCH CLERK I: Ability to repetitively use arms, hands, and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred; knowledge of employment and merchandise handling procedures. PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion. Heavy Work: Lifting to 10 lbs occasionally. Work Environment: Indoor climate-controlled environment. Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.

Under the supervision of the Customer Solutions Center Manager the Interfacility/911 Dispatcher will be responsible for pre-dispatching vehicles for the next day. During this pre-assignment they will be responsible to ensure there are adequate resources to meet the call volume scheduled including a pre-determined overflow volume. The dispatcher will receive phone calls from out of state 911, hospital nursing floors, outpatient satellites, and private residences with request for transportation. Dispatchers will assign called to ambulance units based on level of care (BLS&ALS) efficiently and accurately. Dispatcher will at times need to re-arrange calls that are preassigned in case of vehicular breakdowns, traffic, and ASAP call requests. The dispatcher will be responsible for utilizing TraumaSoft to assign the trips to the vehicles based on the crew members scheduled and ensure that the vehicles have adequate time with the assigned calls to meet specified customers' needs and response standards. The Dispatcher while pre-dispatching for the next day may will be in close consultation with management to call in staff earlier for their next day shift and or additional staff for more shifts to ensure they can pre-dispatch the transports to the vehicles without inhibiting customer service and or required response performance standards. At times, the dispatcher will act as a call-taker/communicator. Role and Responsibilities HS Graduate One year experience as a BMT Communicator or equivalent. Ability to work 12 hour shifts in length (at minimum) in a 24-hour environment - schedule is four days on and four days off Maintain prompt and regular attendance and agree to mandatory holdovers when relief is not available (not to exceed 24 hours) Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures. Ability to sit for a long period of time and view computer monitors for extended periods of time. Ability to work in a busy, high-stress environment and be able to think and react quickly and effectively to tense situations. Ability to operate telephone and other specialized computer communication equipment. Ability to speak clearly and concisely and communicate effectively / accurately Ability to follow written and oral instructions. Ability to recall details from numerous informational resources. Pass a pre-employment drug and background screen EMT experience preferred but not required Qualifications and Education Requirements Preferred Skills Excellent Customer Service Knowledge of medical terminology Ability to remain calm under pressure Previous EMS experience, EMT or higher a plus

Take 911calls, emergency and non-emergency calls to provide help to the public. Ensure appropriate resources are sent the correct way to each patient. Train new Dispatchers. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Take 911 calls. This duty is performed daily, about 80% of the time. 2. Dispatch ambulances/Fire Departments. This duty is performed daily, about 80% of the time. 3. Post ambulances accordingly. This duty is performed daily, about 75% of the time. 4. Update information in CAD. This duty is performed daily, about 80% of the time. 5. Take non-emergency transfers. This duty is performed daily, about 70% of the time. 6. Notify appropriate supervisors of long distance transfers. This duty is performed daily, about 25% of the time. 7. Notify DEM and officers of large events. This duty is performed weekly, about 5% of the time. 8. Work with surrounding agencies. This duty is performed daily, about 90% of the time. 9. Compile training materials for updates and new hires. This duty is performed monthly, about 15% of the time. 10. Keep track of payroll, checking staff in and out. This duty is performed daily, about 50% of the time. 11. Assist Captains with staffing issues. This duty is performed daily, about 20% of the time. 12. Keep track of unit locations. This duty is performed daily, about 20% of the time. 13. Clean Dispatch daily. This duty is performed daily, about 15% of the time. 14. Organize all paperwork for billing. This duty is performed daily, about 10% of the time. 15. Assist billing office with phone calls and facilities. This duty is performed daily, about 10% of the time. 16. Perform any other related duties as required or assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION AND EXPERIENCE Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 7 to 11 months related experience and/or training. Or equivalent combination of education and experience. RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT None. SUPERVISORY RESPONSIBILITIES None. COMMUNICATION SKILLS Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations. CRITICAL THINKING SKILLS Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats. SUPERVISION RECEIVED Under general supervision where standard practice enables the employee to proceed alone on routine work, referring all questionable cases to supervisor. PLANNING Limited responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work operations. DECISION MAKING Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance, either of which would affect the work operations of small organizational component and the organization's clientele. MENTAL DEMAND Very close mental demand. Operations requiring very close and continuous attention for control of operations which require a high degree of coordination or immediate response. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization's administration and operations; also to determine or select material and equipment where highly variable sequences are involved. ANALYTICAL ABILITY / PROBLEM SOLVING Directed. Supervisory and/or professional skills using structured practices or policies and directed as to execution and review. Interpolation of learned things in moderately varied situations where reasoning and decision-making are essential. USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS Regular use of highly complex machines and equipment; specialized or advanced software programs. ACCURACY Probable errors of internal scope should ordinarily be detected within the department or office in which they occur, but may affect the work of others within the unit, requiring additional expenditure of time to trace errors and make all necessary corrections. Errors would require a moderate amount of time to correct. PUBLIC CONTACT Extensive contacts with various diversified sectors of the public environment; wherein, the contacts are of major importance and failure to exercise proper judgment can lead to substantial losses to the organization. EMPLOYEE CONTACT Contacts with other departments or offices and also frequently with individuals in middle level positions; consulting on problems which necessitate judgment and tact in presentation to obtain cooperation or approval of action to be taken. Also, important contacts with associates as required in advanced supervisory jobs. REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS Dispatch: Emergency Telecommunicator, Emergency Medical Dispatch, Emergency Fire Dispatch, First Responder Certified, CPR Certified. CTO: All of the above, Certified Training Officer Certification PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS Not indicated. SOFTWARE SKILLS REQUIRED Intermediate: Alphanumeric Data Entry, Spreadsheet, Word Processing/Typing Basic: 10-Key, Contact Management, Database, Presentation/PowerPoint ADDITIONAL INFORMATION The actual noise level can be higher than indicated due to radio traffic and phones. PHYSICAL ACTIVITIES The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is continuously required to sit, talk or hear; regularly required to use hands to finger, handle, or feel, reach with hands and arms; occasionally required to walk. Specific vision abilities required by this job include close vision; color vision; and peripheral vision. ENVIRONMENTAL CONDITIONS The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Powered by JazzHR FmYmHL868B

The 9-1-1 Center is a 24-hour operation. Receives emergency and non-emergency calls and dispatches services in response to the calls. include the following. The list of essential functions is not exhaustive and may be supplemented as necessary. Other duties may be assigned. Regular and predictable attendance and punctuality are essential functions of this position. Receives calls for emergency or non-emergency services by telephone or radio; determines the nature and seriousness of the situation and obtains the necessary information by questioning the caller; dispatches the appropriate service to the scene (fire units, police units, wrecker, ambulance, utility company personnel, Red Cross personnel, etc.) Transmits request to the field units giving the location and nature of the call to the appropriate unit within the area or to the nearest available unit, as determined by priorities. Provides additional information to field units dispatched to answer calls; monitors field unit radio reports and requests for information or assistance from field units responding to calls. Maintains a computer log of field unit locations at all times, updating continually. Maintains records/logs of all messages received and/or transmitted. Maintains records of any services or streets that are out of service, reporting to correct department. Assists in maintaining current lists of hospitals, medical services, apartments, shopping centers, and streets in the City. Receives and enters into the computer the clock in/out time for field units. Keeps track of police units working off-duty employment. Takes requests for, retrieves from the computer, and transmits to appropriate field unit, information from the ACIC/NCIC system. Receives and transmits messages to other state public safety agencies via radio or telephone. Tests and monitors communication systems such as telephone, radios, paging systems, national alert warning system, NAWAS weather line, generators, and maintains related records as directed to ensure proper working order. Receives and provides information regarding City services after regular business hours, notifying employees scheduled to be on call of situations requiring a response. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. Must pass a Public Safety Dispatcher Test. Must have 2 years of North Little Rock Dispatch, North Little Rock Police, or North Little Rock Firefighter experience; or 2 years of public safety dispatch experience that includes some use of Southern Software CAD. Must have Basic Telecommunicator Certification through APCO or the State of Arkansas, or the ability to obtain certification within 12 months. Must be ACIC Level 1 certified or have the ability to obtain certification within 30 days of being hired.The complexity, guidelines, supervisory controls, and supervision responsibilities described below are representative of this position. SUPERVISORY CONTROLS: The work is closely controlled, either by a supervisor or the structured nature of the work. For both one-of a kind and repetitive tasks the supervisor makes specific assignments that are accompanied by clear, detailed, and specific instructions. The worker consults with the supervisor as needed on all matters not specifically covered in the original instructions or guidelines. The supervisor reviews most work. SUPERVISORY RESPONSIBILITY: None. COMPLEXITY: The work includes various duties involving different and unrelated processes and methods; the decision regarding what needs to be done depends upon the analysis of the subject, phase, or issues involved in each assignment, and the chosen course of action may have to be selected from many alternatives; the work involves conditions and elements that must be identified and analyzed to discern interrelationships. GUIDELINES: A number of specific guidelines are available; judgment is used in locating and selecting the most appropriate guidelines; minor deviations can be made in specific cases; significant deviations are referred to the supervisor. The employee rarely makes any decisions that affect persons or situations beyond the scope of his/her job.

Bachoco Group is a leading multi-business and multiprotein producer, and one of the top ten largest globally, with over 40,000 employees. We offer a wide portfolio of products, including chicken, eggs, pork, beef, pet food, and more. Through Bachoco USA, we deliver high-quality chicken products to the U.S. market, serving retail, food service, and national accounts through our fully integrated operations, which include farms, hatcheries, feed mills, and processing plants. Join us and be part of our success! MONDAY - FRIDAY 6:00 AM - 6:00 PM Summary Dispatches feed to grower by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Takes calls from growers requesting feed, including type, amount and date needed. Keeps logs of each truck, including what feed is being hauled and where it is being delivered. Files copies of farm feed invoices. Keys tickets into the computer system. Weighs in trucks. Accepts calls on radio or phone from service technicians regarding farm inventories and orders. Collects samples from incoming corn trucks. Orders feed for breeder farms. Researches the inventories on breeder farms. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Interpersonal Skills - Listens to others without interrupting; Keeps emotions under control. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification. Written Communication - Writes clearly and informatively; Able to read and interpret written information. Diversity - Shows respect and sensitivity for cultural differences. Ethics - Treats people with respect; Works with integrity and ethically. Organizational Support - Follows policies and procedures. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position. Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions ; Uses equipment and materials properly. Adaptability - Adapts to changes in the work environment. Attendance/Punctuality - Is consistently at work and on time. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED); or minimum one month related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently exposed to fumes or airborne particles. The noise level in the work environment is usually moderate. * JS_8.2.2,JS_8.2.2.3,JS_8.2.2.4,JS_8.2.3,JS_8.2.3.1,JS_8.2.3.2,JS_8.2.6,JS_8.2.6.1,JS_8.2.6.5,JS_8.4.3,JS_8.4.3.2,JS_8.4.4,JS_8.4.4.1,JS_8.4.4.4,JS_8.4.5,JS_8.4.5.1,JS_8.5.9,JS_8.5.9.1,JS_8.5.9.2,JS_8.5.9.3,JS_8.5.10,JS_8.5.10.1,JS_8.5.10.4,JS_8.5.11,JS_8.5.11.1,JS_8.5.11.2,JS_8.5.11.3,JS_8.5.11.4,JS_8.5.12,JS_8.5.12.1,JS_8.5.12.3,JS_8.5.12.4,JS_8.5.1,JS_8.5.1.1,JS_8.5.2,JS_8.5.2.1,JS_8.5.3,JS_8.5.3.1,JS_8.5.3.2,JS_8.5.3.5 An Equal Opportunity Employer to include women, minorities, veterans and persons with disabilities. * Notice to Third Party Recruitment Agencies: Please note that Bachoco USA and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, Bachoco USA and its subsidiaries shall explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Bachoco USA. Nearest Major Market: Fort Smith Nearest Secondary Market: Oklahoma

PCSI is looking for Service Order Dispatcher after hours at FT. SILL, OK. A Service Order Dispatcher after hours receives, records, and distributes work orders to service crews upon customers' requests for service on articles or utilities purchases from wholesale or retail establishment or utility companies. Records information, such as name, address, article to be repaired, or service to be rendered. This position reports to the Customer Service Representative and is based at FT. SILL, OK. Typical work hours will be 1230-2100 Monday thru Friday and must be willing to work other shifts to support operational requirements. **PCSI is an AbilityOne employer - as such, individuals and veterans with disabilities may be prioritized based on role. Documentation may be required.** **Benefits Include:** + Base pay of $18.84 + Medical, dental, vision, and other coverage: employer contribution offered to cover employee-only tier. + 11 paid holidays, 10 days' vacation, 7 days sick leave **Who We Are:** PCSI is a non-profit organization whose mission is to enhance the lives of people with disabilities through employment, advocacy, and partnerships. We vet, prepare, lead, and sustain a skilled workforce that provides top-tier services at job sites across the country. Our areas of expertise are wide and diverse; total facilities maintenance, hospital environmental services, custodial and grounds, disability awareness training, job coaching, and job placement are just a few. We integrate people with disabilities and veterans into meaningful jobs with competitive wages and benefits. Serving people of all abilities in their life's journey is at the heart of what we do. **What You'll Do as Service Order Dispatcher after hours:** + Receives, records, and distributes work orders to service crews upon customers' requests for service on articles or utilities purchases from wholesale or retail establishment or utility company. + Records information, such as name, address, article to be repaired, or service to be rendered. + Prepares work order and distributes to service crew. + Schedules service call and dispatches service crew. + Calls or writes customer to ensure satisfactory performance of service. + Keeps record of service calls and work orders. + May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment. + Greet visitors and take incoming phone calls, fax, and radio messages and promptly take care of requests or relay messages to the appropriate person. + Apply experience and judgment in selecting procedures to be followed and accurately interpret, select or code items to be entered from a variety of document sources. + May refer problems arising from erroneous items, codes or missing information to supervisor for clarification or resolution. + Performs related duties and responsibilities as required. **Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.** **What You'll Need to Be Successful:** + High school diploma or GED. + Two (2) years related experience with the ability to perform the assigned duties. + Must be able to effectively read, write, and speak the English language. **Knowledge, Skills and Abilities:** + Must be able to operate a personal computer and must display skills in word processing, database and spreadsheets. + Ability to communicate effectively with diverse and sometimes irate individuals and to handle calmly, and efficiently situations ranging from routine to emergency. + Must possess strong attention to detail. + Have the ability to + deal with multiple responsibilities and to meet deadlines. + Must be able to perform basic accounting and mathematical computations with a good degree of accuracy. + Ability to monitor several audible communications devices, such as, telephone, fax and radio throughout the day while performing job tasks. + Ability to work as a team member. + Self-starter, able to work with minimal direction and supervision. + Have the ability to deal with multiple responsibilities and to meet deadlines. + Must be able to perform basic accounting and mathematical computations with a good degree of accuracy. + Ability to work as a team member. + This is primarily a sedentary position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 20 pounds or less. + Must have the finger dexterity and hand/eye coordination necessary to operate office business machines (calculator, phone, fax, copier, etc.) and a personal computer. + Hearing and speech sufficient to verbally communicate in person and on the telephone. + Mobility to frequently alternate between sitting, standing, and moving about the facilities. + Ability to interpret policies, procedures and regulations. + Ability to communicate both orally and in written format. + Must have the ability to effectively read, write, and speak the English language. **Other Requirements:** + Ability to pass criminal, drug, and driving screening. + Ability to work any time or day of the week, including weekends and holidays. + Possess valid driver's license and maintain good driving record. + If required, ability to obtain and maintain security clearance and base access to assigned site(s). **All veterans and/or persons with all types of disabilities are strongly encouraged to apply!** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Dispatcher Reports to: Director of Transportation Supervises: N/A Qualifications: High School Diploma or Equivalent Job Goal: Provide safe and efficient transportation to allow students to access the district's curriculum and extra curricular programs. Employment Terms: 10-month contract - 6.25 hours FLSA Classification: Nonexempt Evaluation: Annually by Director of Transportation Physical Demands: This is an overview intended for compliance with the ADA - it is not an exhaustive list of the duties to be performed. Reasonable accommodations may be made to enable individuals to perform the essential functions of a specific position. Regular Requirements: Sit for extended periods; twist at the neck and trunk; bend and reach at, below and above shoulder level, repetitive use of fingers and hands to grasp and/or operate equipment; lift/move up to 15 pounds Occasional Requirements: Walk, reach with hands and arms overhead, above shoulder and horizontally; lift/move up to 50 pounds Visual Requirements: Close, distance, color, peripheral, depth perception, ability to adjust focus Hearing/Speaking Requirements: Adequate to exchange information Customer Contacts: Internal: Transportation personnel, maintenance staff, and school personnel External: Students, parents, and the public. Essential Job Functions - (Majority of duties performed, but not meant to be all inclusive nor prevent other duties from being assigned as necessary): Use two-way radio communication to provide time-sensitive information to drivers. Use the telephone to communicate with parents and school personnel. Assist internal customers for pickup of school vehicles Precise written communication to maintain log for future reference Maintain a clean and organized work area Look up student contact/address information to verify student drop off/pick up information. Proficient in Microsoft Suite (i.e. Word, Excel) Coordinate emergency communication between bus drivers and emergency services (Police, fire, ambulance, etc.) Assist the Transportation Director and office staff in carrying out their regular duties. Other duties as assigned by the Transportation Director

We are seeking a highly organized and customer-focused Service Dispatcher to coordinate and schedule field service operations. The Service Dispatcher acts as the central point of contact between customers, technicians, and internal departments to ensure timely and efficient service delivery. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. SPECIFIC FUNCTIONS: · Assign and schedule field service technicians based on availability, skillset, job priority, and location. · Track ongoing jobs and technician locations to ensure services are completed efficiently and on time. · Provide customers with appointment updates, ETA confirmations, and follow-up communications as needed. · Resolve scheduling conflicts, emergencies, or delays by adjusting dispatch plans and communicating effectively with all parties. · Coordinate with customer service, operations, and parts departments to ensure job readiness and completion. · Work with service managers for manpower coverage issues. · Monitor schedules and coordinates with customers and technicians. · Keeps the Customer Experience Representatives updated with technician availability. · Responds to inquiries promptly and accurately, demonstrating strong knowledge and quick decision-making skills. · Respond to technician questions in a timely manner. · Tracking technicians' time at calls, geographical locations, and efficiency. · In depth knowledge of the duties and skill levels of the technicians. · All other duties as assigned. COMPETENCIES: · Advanced Customer Service skills. · Excellent Communication Proficiency. · Organizational Skills. · Problem solving skills · Decision making adept · Teamwork Capacity. · Ability to multi-task · Geographical knowledge of service area. · Flexibility. · Time Management. · Attention to detail and meeting deadlines. · Good spelling and grammar with written and oral communication skills. · Excellent attendance. WORK ENVIRONMENT: This job operates in a positive and professional office environment. This role routinely uses standard office equipment with moderate noise. Working in a cubicle environment with others speaking with customers on the phone. ESSENTIAL FUNCTIONS: Physical ability to sit for long periods of time, walk, stand, squat, twist, climb stairs, talk, hear, use hands and fingers to operate a computer/telephone/keyboard, and be able to lift 25 lb. file boxes. Vision ability required by this job includes close vision due to computer work. Mental alertness, stamina and ability to focus on, retain and communicate numerous, detailed inputs, process high volumes of written work, data capture and reporting, factual analysis, summary presentation and making numerous on-the-fly critical judgements in a fast-paced environment with deadlines. The employee must be sober and alert and may not be on the job and be mentally or physically impaired, due to drug or alcohol used of any kind. OTHER MATTERS: · This position has no supervisory responsibilities. · This is a full-time position. Days and hours of work are Monday through Friday 7am to 5pm with potential Saturday & Sunday work. · No travel is expected for this position. · Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibility and activities may change at any time with or without notice. REQUIRED EDUCATION/EXPERIENCE: · High school diploma of GED. · Geographical knowledge of our many service locations or excellent map reading. · Customer service and computer experience. · Knowledge of HVAC, Plumbing and Electric Industry a plus. · Service Titan knowledge · Prior Experience in Dispatching Powered by JazzHR 5vk3bifmK0

Major Duties and Responsibilities: Evaluate a patient's condition on the telephone and prioritize the call using industry standard protocols Follow professional radio communications techniques Communicate with the general public via telephone in a professional and courteous manner Willingness and ability to follow directions Consistently receives emergency calls and enters them into the CAD system within 60 seconds, 90% of the time Consistently achieves alert times within 30 seconds of call received time, 90% of the time Demonstrates a working knowledge of all communications equipment to ensure intelligent reporting of equipment failures Demonstrates the ability to apply the System Status Plan (SSP) to daily operations Demonstrates a working knowledge of the equipment necessary to operate and request service calls when appropriate Maintain quality improvement program goals Demonstrates the ability to modify the SSP as needed for efficient operations Demonstrates the ability to communicate effectively with residents, public officials, governmental entities, and political leaders when necessary Write routine reports and correspondence. Ability to direct resources during major/mass casualty incidents Complies with all company policy, procedures, or practices Qualifications: Requires the ability to take charge and direct personnel during stressful situations. Strong ability to communicate effectively both verbally and in writing and to speak effectively on the telephone, radio and to Team Members of the organization. Strong problem solving skills with ability to shift priorities Key 30 words per minute The ability to communicate effectively with Team Members, as well as government officials daily. The ability to read and interpret documents such as safety rules, operating and maintenance instructions, protocol and procedure manuals. Education and Experience: High School diploma or equivalent Must be 18 years of age Current EMR, EMT, or Paramedic certification required Preferred - minimum of one (1) year experience in the field as an EMT or Paramedic, or as a dispatcher for fire, law enforcement or other EMS agency Must be able to meet the requirements of EMT-Basic/Advanced or Paramedic job description depending on current certification level as recognized by EMSA Physical Demands: Must be able to withstand considerable sitting, up to 12 hours daily, and work a variety of shift hours while performing the duties of the job. Frequently uses hands to finger, handle or feel objects, tools, or controls; reach with hands and arms. Occasionally lift and/or move up to 10 (ten) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent hearing and talking to interpret job functions. Work Environment: While performing the duties of this job, the SSC works inside an air-controlled environment. The noise level in the work environment is usually moderate. Minimal exposure to fumes or grease or hazardous conditions. Mental/Emotional: The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Carry out instructions while working independently. Frequently encounters stress due to responding to emergency calls.

Information Authorized Job Title: Sec of State Dispatcher Functional Title: State Capitol Police Dispatcher Class Code: 225 Reports To: Operations Sergeant Department: State Capitol Police FLSA Status: Non-Exempt Dispatchers answer telephone calls, monitor closed circuit security system, fire alarm systems, radio traffic and dispatch patrol officers to areas of need. Functions Remains in radio contact with patrol officers during entire shift. Monitors radio communications with State Police Executive Protect detail. Provide information from the Arkansas Crime Information Center and National Crime Information Center databases as needed and requested by State Capitol Police personnel. Maintain ACIC training information and other files as required by ACIC and NCIC policy. Compiles and submits reports of tickets written by officers. Enters and compiles records data for dispatch logs, incident reports, and personnel. Provide information and directions to visitors, legislators, and staff as requested or as needed. Receives and distributes mail. Other duties may be assigned as necessary by the Secretary of State and/or Chief of Police. Dimensions The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. The employee is regularly required to use hands, talk, hear, taste, and smell. The employee is frequently required to stand, walk, and sit for extended periods of time. The employee is occasionally required to stand, reach with hands and arms, climb and balance, stoop, kneel, crouch, and crawl. The employee may occasionally be required to lift and/or move up to 50 pounds. Specific vision abilities required for the job include close vision, distance vision, peripheral vision, and depth perception. The noise level is usually moderate. The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic and/or caustic chemicals, and loud noises. Knowledge, Skills and Abilities Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and policy and procedure manuals. Ability to write reports and correspondence. Ability to effectively present information in one-on-one and small group situations to visitors, legislators, constitutional officers and other employees. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Minimum Qualifications Must be 21 years of age, free of any felony convictions and meet all qualification standards as set by the Secretary of State and ACIC/NCIC. High school diploma or general education degree (GED). Six months experience with computer operations. Licenses ACIC & NCIC operator's certification required. Nearest Major Market: Little Rock

Applications for this position CAN be submitted online. You MUST submit a completed City of Midwest City employment application to be considered. Individual resumes without a completed City employment application WILL NOT be accepted. The City of Midwest City is accepting applications for a Part Time 911 Call Taker in the Emergency Communications Department. The incumbent is responsible for answering emergency and non-emergency calls from the public, obtaining essential information, and accurately entering details into the Computer Aided Dispatch (CAD) system. The position requires strong communication skills, the ability to remain calm under pressure, and accurate documentation of information for use by responding agencies. High school diploma or GED required. Must successfully pass a data entry test with a minimum of 5500 keystrokes per hour and pass an in-depth background check, polygraph, fingerprinting, FBI triple I check, drug screen, and hearing test. Must be able to attend OLETS training and Basic Telecommunications training and pass the required tests with a specified time frame. Previous experience in the operation of a two-way radio, teletype machine, and computer terminal with OLETS certification preferred. This is an entry level but highly demanding position requiring focus, multitasking, and sound judgement. The Call Taker must be able to manage stressful situations while extracting critical details from callers. Other software skills include (CAD) Computer Aided Dispatch, 911,OLETS and NCIC. This is an entry-level, highly stressful position that requires the ability to multi-task, process and retain information while remaining calm. Worker routinely relates to persons of all economic and social levels and must possess the ability to extract necessary information. Shift work includes ten hour shifts and holiday and weekend duty. Work is semi-routine with the exception of emergency situations. Worker must be able to remember a variety of detailed items and codes and to exercise good judgment. Job requires a high degree of accuracy. Worker is also subject to on call status. This position is designated as safety/security sensitive and is subject to pre-employment, reasonable suspicion and random drug and alcohol screening. Starting Salary $22.3596/hr. Click "Apply now" to apply online or via kiosk in person at the City of Midwest City, HR Dept., 100 N. Midwest Blvd, Midwest City, OK. Apps accepted until filled. EOE.

Join the great City of Sherwood in a rewarding career as a Public Safety Dispatcher!! PSD's are responsible for performing data entry/retrieval tasks simultaneously while gathering and transmitting information from officers and citizens pertinent to dispatching and monitoring emergency personnel. The Public Safety Dispatcher performs analytical, administrative, and technical duties within the scope of the communications center. Answer emergency (9-1-1) and non-emergency lines and obtaining necessary details for processing incoming calls for service: including caller information, confirming location, and making independent determination of appropriate action. The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters. Must be skilled to think quickly and under stressful situations. Have the capability to actively listen and communicate effectively through clear speech and hearing. The ability to follow instructions, write clearly and spell correctly. The ability to establish priorities and pass on information as needed. Clearly transmitting pertinent information to police, fire, and ambulance personnel. Multi-tasking and processing information quickly. Operate and monitor radio channels, computer aided display (CAD) and other related communications equipment while efficiently gathering, prioritizing, and documenting. Summarize information received by citizens, officers, fire, and ambulance services while exhibiting excellent customer service skills. Maintaining, preparing, and distributing reports generated by CAD. Recording street closures, flooding, disabled traffic lights and all other instances of necessary information. Monitors weather conditions, National Weather Service phone line and operates tornado sirens. Data entry to multiple programs including CAD, ACIC/NCIC and Text 911. Maintains dispatch documents and records; prepares case reports. Perform other duties as assigned and/or required. Qualifications High school or GED; Must be at least 18 years of age. Specialized on the job education in a specific skill area, e.g., data processing, clerical/administrative, etc., plus 2 years related experience and/or training, or equivalent combination of education and experience. Must be available to work all shifts, weekends and/or holidays. No visible tattoos on duty. No felony convictions. Ability to maintain accurate records, type and enter data correctly. Ability to effectively communicate on a one-on-one basis with others. Ability to maintain effective and harmonious working relationships with other employees, department officials and the public. Ability to report to work each scheduled day, and on time. To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. In addition, communicate with the public by phone both verbally and in writing, maintaining composure in stressful situations. Working knowledge of computers and electronic data processing. Some skill in operation of communication switchboard, including computer-aided systems, copy machines, fax machines and radio. Special Requirements All positions with the City of Sherwood are subject to a pre-employment background check. Some positions are subject to pre-employment and random drug screening. All positions are subject to reasonable suspicion drug screening. Miscellaneous Information The City is committed to providing our employees with a competitive salary and benefit program. We offer our full-time employees a variety of benefit plans to meet their personal needs. The city contributes 6% into your 457(b) and matches up to 4%, totaling a possible 10% into your retirement. Health insurance is free to employee; excellent vacation and sick leave accruals; 12 paid holidays and a personal day! Free membership to our Rec Center for employee, and discount for family! For more specific information about the City of Sherwood's benefit program, contact the Office of Human Resources.

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Closing Date: Type of Position:Staff - Clerical Workstudy Position: No Job Type:Temporary (Fixed Term) Work Shift: Sponsorship Available: No Institution Name: University of Arkansas at Little Rock The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation. Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. If you have a disability and need assistance with the hiring process please contact Human Resources at ************. For general application assistance or if you have questions about a job posting, please contact Human Resources at ************. Department:Dispatch Department's Website: Summary of Job Duties:The Extra Help/(HE) Public Safety Dispatcher is responsible for the central dispatch to department officers and central command. This position is governed by state and federal laws and agency/institution policy. Qualifications: Required Education and Experience The formal education equivalent of a high school diploma; One year of specialized training in communications or related field. Job Duties and Responsibilities Operate computer consoles, video monitoring equipment and other communication devices in the public safety department to receive requests for assistance; Identify the nature of the situation and dispatches public safety officers and/or other personnel as required; Receive calls from monitoring companies for fire, security and environmental alarm systems and notifies the proper authority; Maintain accurate records of calls and other communications transmissions by using the methods prescribed by the Public Safety Department; Prepare required reports, including incidents report. lost and found and any reports requested by Public Safety Officers; Operate the Arkansas Crime Information Computer terminal in accordance with state law, ACIC rules and UALR Public Safety procedures; Maintain contact with emergency services such as Little Rock Fire Department and MEMS ambulance with incidents arising on campus properties; Extract and relay important and lifesaving information to and from officers and victims to the appropriate emergency service; Answers a multi-line telephone system; Relay calls to the appropriate division/employee within the department. Also redirects calls not belonging to the Police Department to the appropriate University Department or individual; Answer a multi-line emergency phone system at the Police Department for all emergency phones on the UA Little Rock campus; Perform related responsibilities as required or assigned; Act as a link for coordinating the activities of field officers, security guards, student patrol and emergency responders from outside agencies. Knowledge, Abilities and Skills Knowledge of communication procedures and federal rules and regulations concerning dispatching equipment; Knowledge of communication equipment; Knowledge of emergency response procedures and practices; Ability to operate communication equipment; Ability to remain calm in emergencies and gather related information; Ability to communicate effectively orally and in writing; Ability to prepare reports of incidents and accidents; Ability to work a flexible shift which includes nights, weekends, and holidays. Additional Information: Salary Information: $11.00 an hour Required Documents to Apply: Resume Optional Documents: Special Instructions to Applicants: Recruitment Contact Information: Andrea Robinson Police Services Manager ************ All application materials must be uploaded to the University of Arkansas System Career Site ***************************************** Please do not send to listed recruitment contact. Pre-employment Screening Requirements:Criminal Background Check, Sex Offender Registry, Substance Abuse Testing The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. Constant Physical Activity:Manipulate items with fingers, including keyboarding, Sitting, Talking Frequent Physical Activity:N/A Occasional Physical Activity:N/A Benefits Eligible:No

Position Title:Communications Dispatch Operator(9a to 7:30p) Department:CommunicationsJob Description: General Description: Under limited supervision, monitors hospital alarms for critical environmental and emergency systems, processes emergency codes, and takes all maintenance dispatch calls. Answers all incoming calls to the hospital and directs calls to the appropriate department. Operates and monitors hospital wide computer monitoring systems, responds and communicates to others as appropriate, and maintains records. May train and mentor less experienced team members. Essential Responsibilities: Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. Identifies caller's needs, obtains/verifies relevant information and routes call to the most appropriate site whether internal or external to OU Health. Operates a voice and radio pager system to notify hospital personnel of incoming calls and other related information. Updates on call schedules and campus database for Smart web. Serves as a key participant in the facilities emergency notification team, during internal or external emergencies or disasters. Receives and dispatches trouble calls to appropriate personnel. Logs and maintains appropriate forms. Monitors and reports fire alarms. Monitors computerized Building Automation System (BAS) for possible malfunction of various critical systems such as refrigerators, freezers, air handlers, OR temps, fire panels, generators, and med gas. Using the BAS, initiates program changes to various HVAC and other critical operating systems and equipment as required. Maintains appropriate temperatures and humidity in surgical suites as requested. Enters data into computer system regarding work request. Responds to system malfunction troubleshoots malfunction and notifies personnel as necessary. Documents malfunction and resolution. Contacts hospital vendors as needed. Responds to emergency situations by notifying appropriate persons and monitors situation until resolved. Maintains various records and logs including emergency action information. May train and mentor less experienced team members. General Responsibilities: Performs other duties as assigned Minimum Qualifications: Education: High School Diploma or GED required. Successful completion of OU Health Communications and Systems Monitor Tech training program upon hire or within 12 months. Experience: 3-5 years of experience in customer service, computer-based hospital communications required, or with a Building Automation System (BAS). License(s)/Certification(s)/Registration(s) Required: None. NOTE: This job will require the individual to work various shifts and/or hours. Knowledge, Skills and Abilities: Must be able to communicate effectively in English to include but not limited to, communication via telephone, overhead paging and in person. Must be able to demonstrate a working knowledge of computers, business automation systems and standard office equipment. Must be able to communicate effectively with patients, families and hospital staff in accordance with established policies and procedures. Must be able to solve problems within established policies and procedures. Must demonstrate a positive demeanor. Must have good verbal and written communication skills. Type/keyboarding skills sufficient to meet the requirements of the position. Must be able to successfully complete additional job related training when required. Must be able to function in a team environment. Able to work effectively in a potentially high stress situation including emergency situations. Current OU Health Employees - Please click HERE to login.OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

*88% to 92% of Gross *NO ESCROW *Self Dispatch Plan your own Loads *Major Fuel Discounts *HUGE Safety Bonuses *Trailer rental available *Plates Available *Plan your own Home time Self Dispatch Texas-based owner operators with Step deck or flatbed equipment: Earn up to $8,000 weekly with 88% to 92% gross pay. Power-only options available. , weekly direct deposit, fuel program, and optional trailer rental. Apply now and drive with freedom. - Valid CDL-A license - Minimum 2 years of experience - 2005 or newer tractor - Must not be leased to another carrier - Must be eligible to operate under our MC - No DUI Careless Wreckless Driving - No SAP - 15+ over Speeding

911 Telecommunicator/ Emergency Call Taker Pafford EMS is accepting applications for entry level call takers at our state of the art, Hope, Arkansas 911 communications center. The 15 position communications center processes 911 and non-emergency requests for Emergency Medical Services from our coverage area which spans multiple states. The center provides dispatch and support services to the fleet of Pafford EMS ground and air ambulances on a 24 hour basis, 365 days per year. Applicants must be professional, mature, team oriented, and customer service driven. Pafford EMS will provide all necessary training for entry level applicants. This is truly an exciting job opportunity, where no two days are the same and the staff enjoys the ability to help others in their greatest time of need. Entry Level Position- paid training and certifications provided to applicants who meet the minimum requirements outlined in the job summary. Salary Range: $13.00 to $15.00 Hourly Reports to: Director of Communications Answer 9-1-1, emergency and non-emergency calls from the public, hospitals/ health care providers and from other public safety agencies. Monitor multiple computer screens, while efficiently gathering, prioritizing, and documenting caller information. Provide callers with the appropriate pre-arrival instructions in accordance with protocol and procedure and dispatch emergency medical (EMS) services to the caller. All Telecommunicators may be assigned to perform various duties for an entire shift on a rotating schedule, as necessary for the operation of the communications center. Operate Computer Aided Dispatch (CAD), two-way radio, and other sophisticated communications equipment systems. Perform related duties as assigned. Examples of Work Performed: Receive, prioritize, and often handle multiple, simultaneous emergency and administrative phone calls for assistance, such as but not limited to, car accidents, medical emergencies, hospital transfers, and requests for air medical evacuation. Process requests for emergency and non-emergency ambulance service, that often require referring to or memorizing detailed reference materials and standard operating procedures, including databases, maps, telephone listings, and other resources. Identify, through appropriate and timely questioning of the caller, the nature of the problem. Summarize the critical information for public safety first responders in the computer aided dispatch system using correct grammar, spelling, and punctuation, and refer and classify calls for assistance according to the level of response required, as outlined in the policy and procedure guidelines. Access and operate computer data bases and search websites as necessary. Provide administrative support to the corporate office, such as referring callers to the patient accounts department and administrative offices. Receive and transmit information effectively by radio and telephone. Receive requests by radio, phone, electronic format or fax from law enforcement, fire/medical personnel, and other public safety agencies to, access, enter, retrieve and disseminate information; prioritize and effectively relay information in proper format to requesting agency. Contact outside public service agencies as requested and relay information as required. Minimum Qualifications: Education: High school graduation or equivalent. Experience: Two years of work or volunteer experience, where public contact via telephone, computer use and data entry were part of the responsibilities; or a college degree can substitute for the two years of work experience. Desirable Qualifications: Work experience preferably in a customer service or public relations environment and the ability to speak and understand English for effective communication with callers. Ability to speak a foreign language is a bonus. An outgoing, positive personality and professional work ethic is essential. The desire and willingness to be part of a team. Candidates who receive contingent employment offers will be required to pass, prior to the start of training, a criminal background check, drug screening, nicotine screening, physical, and entry level competency exam. This position is a nicotine and drug free work environment. Due to the serious nature of this position Employees receive frequent nicotine, alcohol and drug tests. Supervisory/Managerial Responsibility & Work Environment: Supervisory/Managerial Responsibility: None. May assist with training other staff as delegated by the Shift Supervisor or director of communications. Work Environment: Incumbents function in a stressful environment and work eight and twelve hour shifts during nights, weekends and holidays. Telecommunicators can be required to work mandatory overtime. Decisions must be made quickly with little margin of error and consequences are usually seen immediately. Work involves operation of multiple computer terminals, requiring doing several things at once, without getting confused or forgetting an important piece of information. Constant attention to the workstation and its communications equipment limits mobility, except for work breaks. Telecommunicators must conduct themselves with a high degree of professionalism despite frequent contact with individuals who are distraught, angry and sometimes disrespectful. The content and nature of many calls is traumatic and disturbing. Work is carried out in a secured 9-1-1 emergency call center in a controlled, closely supervised, and highly structured work environment. Internal/External Relationships & Impact on Services/Operations: Internal/External Relationships: Daily contact with the public to respond to questions and requests for assistance; with field personnel to provide information; with other public safety agencies to exchange information and requests. Impact on Services/Operations: Duties impact on the Communication Center's ability to deal with both emergency and non-emergency situations in a timely and effective manner: Proper performance of duties results in the dispatch of the appropriate response unit for each situation; increased safety and efficiency of paramedics and other emergency responders due to being provided timely and accurate information; and the accurate maintenance of records and files. Improper performance of duties can result in a negative public image for the agency due to inefficiency in handling calls or poor public relations skills; decreased safety to emergency responders and the public due to the provision of inaccurate information, delays in response or in appropriate dispatch of response units. Consequences of errors range from a simple delay in service to loss of life. Knowledge, Skills and Abilities Required: Required at Entry: Ability to perform oriented tasks efficiently and accurately in a fast paced, high stress environment. Ability to listen, speak and write articulately clearly and interact with the public, a diverse workgroup, and emergency staff without confusion. Ability to identify basic risks and liability implications. Ability to refer common patient care issues to supervisory authority. Ability to gain an understanding of the current telecommunications organizational structure, policies, procedures, programs, practices, terminology and services. Ability to maintain files. Ability to accurately keyboard at 30 wpm with 80 percent accuracy. Ability to concentrate and evaluate information when handling angry, difficult, hysterical or uncooperative callers. Ability to effectively listen with communication equipment. Ability to work all shifts including holidays, weekends and mandatory overtime in order to handle the constant workload of the emergency communications center. Ability to communicate respectfully and effectively. Ability to participate in effective teamwork by being self motivated, accepting of assignments and by completing assignments within agreed upon deadlines. Ability to identify problems and collect, summarize and relay information. Ability to summarize key individual characteristics and enter the information into the database, (while using correct grammar, spelling and punctuation) for use by co-workers and pre-hospital care staff. Ability to demonstrate leadership qualities such as adaptability, flexibility, dependability, punctuality and accountability through quick, effective responses to change. Ability to effectively monitor own progress and reassess, change or adjust priorities. Ability to remain calm in stressful situations and assist other staff to appropriately handle stressful situations. Ability to demonstrate an ongoing commitment to customer service by paying attention to details while handling multiple calls in a high stress, fast paced environment. Required at Full Performance: Knowledge of the range of dispatch operations, procedures, regulations and systems such as telecommunications and CAD system equipment used to receive and transmit emergency and non-emergency information. Knowledge of the City, County, State Geography and maps. Knowledge of Emergency Telecommunicator (ETC) Procedures and Emergency Medical Dispatch Procedures in Accordance with NAEMD standards. Knowledge of the laws, policies, and procedures affecting the operation of the Communication Center and field operations. Ability to resolve the common challenges associated with handling calls for emergency services.Ability to listen and comprehend radio transmissions, articulate well, be professional, control the radio traffic and correctly broadcast detailed information as outlined in the policy and procedure guidelines. Ability to resolve common challenges associated with handling calls for emergency services.Ability to resolve common challenges associated with handling incoming calls and the administrative support work of the Pafford EMS Communications Center. Ability to demonstrate and assist in developing effective customer service for the Center and to work with other staff members in promoting effective customer service. If you have any questions please email ********************

We are currently looking for a daytime dispatcher at our corporate office. The successful candidate will manage our dispatch system, maintain customer relationships, and handle the supervision and management of our drivers. Previous transportation dispatching knowledge and an understanding of HOS and DOT regulations is highly preferred. This position is a twelve hour shift - which alternates three days on four days off and four days on and three days off the next week. Must possess efficient phone and computer skills, while being comfortable working in fast paced environment. Salary DOE. Benefits Include; Medical Coverage (includes prescription drug benefits) Dental Coverage Optical Coverage Health Spending Accounts (for health and dependent care expenses) Job Type: Full-time Language: Spanish (Preferred) Work authorization: United States (Preferred) Benefits offered: Paid time off Health insurance Dental insurance Other types of insurance Employee discounts Pay Frequency: Weekly Qualifications Experience: Transportation: 1 year (Preferred) Dispatch: 1 year (Preferred) Shifts: Morning (Required) Mid-Day (Required) Must possess efficient phone and computer skills, while being comfortable working in fast paced environment. Additional Information All your information will be kept confidential according to EEO guidelines.

Public Safety Dispatchers operate phone and radio communications equipment to provide 9-1-1 emergency services and non-emergency assistance for ten law enforcement, twenty fire and six ambulance services in Benton County. They are responsible for processing incoming calls, providing pre-arrival instructions to callers, and dispatching the appropriate responding agencies. Personnel work shifts that include working nights, weekends, holidays and are subject to change in order to meet the needs of the Communications Center and its operational needs. Regular, reliable attendance, managing multiple duties and responsibilities simultaneously, being a team player in a challenging, high-stress work environment, and getting along well with others are essential elements of this position. Other duties may be assigned. Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individuals must be flexible to work weekends, holidays, and all shifts. Individuals must submit to and pass a drug screen and have no disqualifying criminal history. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or GED Ability to obtain ACIC (Arkansas Crime Information Center) Basic and Advanced Certifications within six (6) months of hire date. Ability to meet all NIMS (National Incident Management System) training requirements within six (6) months of employment. Ability to obtain Emergency Telecommunicator (ETC), Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD) certifications within six (6) months of hire. United States citizen; not less than 18 years of age; must not have felony convictions Driver license preferred; ability to travel to training is required. Must pass pre-employment job testing. Effectively communicate with others orally and in writing. Ability to perform duties in high stress and challenging environment. Must be proficient in the use of a computer, multi-line telephone and other related software programs. Must be able to effectively operate standard office equipment Position requires the ability to speak clearly and be understood on radio systems, as well as understand what is being said by others on the radio systems. While performing the duties of this position, the employee will be required to communicate clearly, both verbally and through active listening. The employee may need to stand, walk, sit, use their hands for typing and equipment operation, reach with hands and arms, and occasionally climb, balance, stoop, kneel, crouch, or crawl. The employee may also be required to lift and/or move items up to 25 pounds. Adequate vision and hearing are necessary to effectively operate computers, telephones, radios, and other office or communications equipment. Public Safety communications knowledge or experience is preferred, but not required.