Are you a quick thinker who excels in solving logistical puzzles? Do you thrive on providing exceptional customer service?
As a Service Dispatcher, you will have the opportunity to support our Service Department with scheduling daily service activities for a team of HVAC and Plumbing service technicians within an assigned region. The Service Dispatcher will serve as a vital link between SVM's commercial customers and field technicians, ensuring the accurate scheduling of field technicians and the highest level of customer service is upheld.
What you will do
Schedule routine maintenance visits, service calls and quoted repairs for assigned technician team.
Evaluates incoming service requests, determining their nature and urgency, and assign an available technician with the required skillset.
Monitors assigned team's technician schedule to ensure the timely completion of service calls, promptly notifying relevant personnel of any availability changes.
Generate work orders (WOs) and audit submitted WOs from field team, ensuring hours worked, work performed, and PO number referenced.
Create, update, and maintain customer accounts within the system, ensuring notes reflect site protocols for our field technicians.
Monitor Technician's service call progress, advising for follow-ups as required.
Communicate with customers, both verbally and written, to coordinate schedules, address incoming inquiries, and provide timely updates on technician arrival times and any service-related information.
Escalate recommended solutions and warranty inquiries as needed to the area Foremen and assigned Account Manager.
Submit necessary paperwork upon completion of assigned jobs including WOs, POs, and Special Reports.
Prepares monthly reports for the Lead Dispatcher outlining assigned technician team's PM hours and open WO's.
Transition incoming calls into Service leads.
Approve Technician's schedule, ensuring Foreman are notified of any availability changes.
Support Service Admin with timecard related questions.
Support the Service department with other tasks and projects as business requires.
Education, Skills & Experience
3+ years' experience in a customer service or similar role required.
Prior experience as a Dispatcher highly preferred.
2+ years' experience working with a mechanical contractor highly preferred.
High school diploma or general education degree (GED; or equivalent combination of education and experience) required.
Highly proficient with various office equipment and programs including MS Office Suite (Word, Outlook, Excel) required.
Working knowledge of HVAC systems and common terminology utilized highly preferred.
Excellent written and verbal communication skills required.
Ability to maintain professional relationships with internal team members and customers required.
Proven ability to be an effective multitasker with great time management and organizational skills required.
Compensation & Company Benefits Include
This is a full-time exempt position. The compensation for this role is $75,000 - $110,000 annually and is based on experience and skillset.
Health: Medical / Dental / Vision / Life & Disability Insurance / FSA
Well-Being: Robust Maternity & Paternity Leave / EAP / Paid Holidays / PTO / Sick Leave / Interactive Breakroom
Financial Wellness: 401k w/ Employer Contribution / Employee Referral Bonus / “Positive Pulse”
Community Investment: Volunteer Opportunities / Team Building Activities / Employee Activities
Physical Requirements
As a Dispatcher in the Mechanical Contracting Industry, there are certain physical requirements you should be aware of. These requirements ensure that you are capable of performing the necessary tasks safely and effectively. Reasonable accommodations may be provided to qualified applicants who may not be able to fulfil certain aspects of the role. The key physical requirements for this role are outlined below:
This role may involve working at a desk, computer, or standing for prolonged periods of time.
This role may be required to handle physical paperwork, files, office supplies, and using office equipment like a computer, mouse, keyboard, and calculators.
While the role is predominantly desk-based, there might be instances where standing or moving around the office is required.
This role does not typically involve heavy lifting, however lighting lightweight items such as files or other office supplies up to 50lbs might be required.
Who We Are
At SVM, we are more than just a leading mechanical contractor specializing in design-build commercial HVAC, plumbing, piping, service/maintenance, and 24-hour emergency services. We're a team dedicated to supporting the Bay Area, Sacramento, and Nevada regions with trusted expertise and an unwavering commitment to delivering exceptional experiences at every level.
Our success is built on a collaborative culture that values teamwork, innovation, and doing the right thing. We take pride in fostering an inclusive and welcoming environment where every team member feels supported, valued, and empowered to grow. At SVM, we believe our people are our greatest asset, and we prioritize their development, well-being, and success.
Our state-of-the-art fabrication facility reflects our dedication to quality and efficiency. By leveraging cutting-edge 3D design and manufacturing technology, we detail and fabricate ductwork, piping, and pre-skidded equipment to execute projects with precision and excellence.
At SVM, we don't just focus on work-we focus on balance. We encourage a life-work approach that allows our team to thrive both personally and professionally. We are committed to helping our team members grow, stay curious, and work collaboratively to tackle any challenge. With the support of peers, managers, and executive leadership, our team is equipped to succeed and build meaningful careers.
The statements above reflect the general nature and level of work expected for this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. The company reserves the right to modify, add, or remove responsibilities as needed to meet business and organizational needs.
$34k-44k yearly est. 1d ago
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Dispatcher - Fuel
Talnt Team
Dispatcher job in Riverside, CA
About the Company
Our Client is seeking a dedicated Dispatcher to join our 24/7 operations team. This critical role involves managing fuel delivery logistics, optimizing routes, and ensuring exceptional customer service across our transportation network.
About the Role
This position requires a successful completion of pre-employment drug screening, satisfactory background investigation and reference verification, and proof of identity and authorization to work in the United States (within 3 days of start date).
Responsibilities
Process fuel orders through multiple channels (telephone, email, web-based systems including TMW, FuelWise, PeopleNet, Telepoint, and Total Mail)
Create daily dispatch schedules using optimization software to maximize efficiency
Analyze delivery requirements and assign driver work schedules while maximizing equipment utilization
Route deliveries strategically to minimize delays from traffic congestion, customer requirements, and access restrictions
Monitor automated inventory management systems and maintain delivery schedules for "keep-full" customers
Reconcile fuel allocations to demand and coordinate with suppliers for necessary adjustments
Interface with company drivers and customers to ensure seamless operations
Handle time-sensitive issues including delays, route changes, and emergency situations
Maintain safety culture and ensure compliance with facility, company, State, and federal DOT regulations
Collaborate cross-functionally to ensure harmonic operations
Provide coverage for shifts as needed in our 24/7/365 operation
Support document preparation for other departments
Qualifications
Ability to work days, nights, weekends, and holidays as part of our continuous operations
Strong communication skills for driver and customer interactions
Proficiency with dispatch and logistics software systems
Problem-solving abilities for real-time operational challenges
Detail-oriented with ability to manage multiple priorities
Commitment to safety and regulatory compliance
Required Skills
Strong communication skills for driver and customer interactions
Proficiency with dispatch and logistics software systems
Problem-solving abilities for real-time operational challenges
Detail-oriented with ability to manage multiple priorities
Commitment to safety and regulatory compliance
Preferred Skills
Experience in fuel transportation logistics
Knowledge of DOT regulations
Pay range and compensation package
Compensation:
Training Pay:
$23.00/hour + Overtime
Post Training: $23/hr +
Comprehensive Benefits Package: Medical, dental, and vision insurance, short and long-term disability coverage, life insurance, 401(k) retirement plan, additional benefit programs (details provided during orientation)
Equal Opportunity Statement
Join a company that operates critical fuel logistics 24/7/365, supporting essential transportation infrastructure. You'll work with cutting-edge dispatch optimization systems while contributing to a safety-focused culture that maximizes both customer service and operational efficiency.
To Apply
Interested candidates should submit their resume and cover letter. We look forward to welcoming dedicated professionals to our team.
$23 hourly 2d ago
Dispatcher - Public Safety
Chapman University Careers 4.3
Dispatcher job in Irvine, CA
The Dispatcher will receive incoming calls for service and emergencies; provide assistance to those who come to the public counter of the Public Safety Department. Monitor and be familiar with video surveillance cameras, recordings, and playback. Provide live scan fingerprinting services. Process parking and bicycle registration. Dispatch officers to the requested services. Relay accurate information and directions to Orange Fire and Police as needed. Process citations and any other duties as needed or assigned to accomplish the mission of the Public Safety Department. This position is scheduled to work a 4/10 alternative work schedule and operates on a rotating schedule, with evening, weekend, and on-call rotation duties. Must be able to work varying shifts as assigned. A DMV record check is required before and during employment. Continued employment is subject to a satisfactory DMV records review.
Responsibilities
Public Assistance and Call Service Assistance Answer non-emergency calls for service, determine priority, and dispatch emergency units as necessary. Receive emergency 911 calls and dispatch emergency units as necessary. Relay information and coordinate responses as needed with Police and Fire agencies that service areas of university-owned property. Must be able to provide courteous, professional, and responsive assistance to students, faculty, staff, and visitors contacting Public Safety. Must be able to efficiently coordinate communication between Public Safety and its officers, as well as Facilities, Residence Life, and other campus partners as needed. Track all calls and enter calls for service. Must have the ability to maintain calm with a high level of professionalism during high-stress and/or emergency situations, all while ensuring accuracy in all forms of communications. Administrative and Systems Maintenance Enter, update, and retrieve information from computer networks related to vehicle/bicycle registration, wanted persons, stolen property, and authorized building admittance. Must be able to maintain confidentiality of sensitive information in compliance with university policies and privacy laws. Must be able to perform a variety of recording-keeping, filing, indexing, and other general clerical work with attention to detail and accuracy. Must accurately maintain a variety of data entry documentation relating to public safety activities, incidents, and safety reports. Must be able to accurately type 35WPM while operating the computer-aided dispatch system to update activities. Maintain detailed logs of reported assistance, visitors to the front counter, and other pertinent information as assigned. Maintain a detailed working knowledge of all university geography and landmarks Monitor surveillance cameras. Check the functional operations of all surveillance cameras at least once per shift. Monitor mobile security alarm systems along with any in-house file alarm systems. Monitor GPS tracking of Public Safety vehicles as needed for emergency situations. Training and Development Will be required to participate in training programs and continuing education related to Public Safety Dispatch Operations, emergency response, and university policies, so as to stay informed of changes in dispatch procedures, emergency communication protocols, system, and program updates. This position requires employee to be available during on-call shifts. This position works a 4/10 rotating schedule with shifts working but not limited to: 5:30am - 4:00pm 9:30am - 8:00pm 3:30pm - 2:00am 7:30pm - 6:00am
Required Qualifications
High School diploma Successful completion of 911 dispatch course, Chapman will provide. Experience working in professional office with multiple demands. Correct usage of English spelling, grammar and punctuation. Ability to work under pressure, exercise good judgement, and make sound decisions in emergency situations. Ability to effectively communicate with and elicit information from upset and irate persons. Excellent communication skills to work with a diverse group both inside and outside the university. Able to work various work shifts. Must be able to provide quality customer service. Ability to accurately type 35WPM. General clerical experience with the ability to learn and interpret policies and procedures of the department and university. Technical skills to learn enterprise systems and tools. Able to work with high confidential information. Ability to learn geographic features within the area and give geographic directions upon request. Sufficient hand/eye coordination to perform repetitive movements in an office atmosphere with multiple demands is an essential part of the job function.
$38k-50k yearly est. 54d ago
Public Safety Communications Dispatcher - Department of Emergency Management (8238)
Zuckerberg San Francisco General 3.9
Dispatcher job in San Francisco, CA
Under general supervision, receives incoming telephone calls for 911 police, fire, and medical emergency and non-emergency services, and dispatches public safety personnel units and equipment to respond to calls for service utilizing a two-way radio system, Computer Aided Dispatch system, multiple display terminal and other related equipment; evaluates, prioritizes, documents and directs calls to appropriate resources; maintains two-way communications with police, fire and emergency medical units; exercises considerable judgment in transmitting pertinent information to field units and in dispatching emergency personnel and equipment in accordance with established regulations and procedures; and performs other related duties as required.
This is the entry level in the emergency communications dispatcher classification series responsible for learning and applying methods, techniques and practices in police, fire and emergency medical dispatching. Initially, incumbents work in a training capacity to learn all aspects of police, fire and emergency medical dispatching. As experience accrues, the incumbent performs with increasing independence. This class is distinguished from the 8239 Public Safety Communications Supervisor in that the latter exercises full supervisory responsibilities over staff and the work of the unit.
Job Description
EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.
1. Receives emergency calls and obtains information to determine facts; evaluates such information to determine what type of response is necessary and dispatches the required police, fire or medical service.
2. Dispatches police, fire and emergency medical personnel and equipment on both routine and emergency calls to specific locations utilizing a Computer Aided Dispatch system, multiple video display terminal, radio console and related equipment.
3. Operates a two-way radio system in communicating with a number of mobile units in the field to receive and transmit emergency service messages and information.
4. Evaluates incoming reports of police, fire and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel.
5. Monitors, coordinates and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus.
6. Responds to public inquiries regarding emergency medical service, fire rescue, police assistance, crimes, violations and other offenses; properly classifies and prioritizes any report or complaint information and determines appropriate course of action.
7. Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for fire or medical service assistance, or to notices of wanted persons, stolen property, warrants and all-points bulletins.
8. Maintains record of all calls received and prepares reports of critical incidents.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of: Principles, practices and procedures of emergency communications for police, fire and emergency medical dispatching; call evaluation techniques; general geography of city roads, streets, highways, public facilities and buildings; federal and state regulations governing the operation of communications systems for transmitting emergency information and dispatching personnel and equipment; proper office procedures and record-keeping techniques.
Ability and Skill to: Operate a public safety computer system and two-way radio; interpret federal communications and departmental regulations, policies and procedures; speak and write in English, spell correctly and communicate in a clear, concise and understandable manner; memorize names and locations; analyze situations accurately, think and act quickly in emergency situations and exercise sound judgment; work under considerable stress caused by a volume of messages or emergency conditions involving the protection of life and property; work under emergency or austere conditions following a disaster; maintain an effective working relationship with supervisors and co-workers; exercise sensitivity with various members of the public; work weekends, nights, holidays, irregular hours and overtime; and ability to operate a computer terminal at 40 words per minute (net).
Qualifications
MINIMUM QUALIFICATIONS
These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.
Education: Possession of a high school diploma or equivalent (GED or High School Proficiency Examination).
Experience: Two (2) years of experience in a public contact position providing information and/or a service, or in a position where the primary responsibility is interacting with people.
License and Certification: None
Substitution: Completion of thirty (30) semester units or forty-five (45) quarter units of coursework from an accredited college or university may substitute for one (1) year of the required experience as described above.
Additional Information
SUPPLEMENTAL INFORMATION
Working Conditions: Public Safety Communications Dispatchers work in a fast-paced, highly stressful, and confined environment, wear headsets which restrict physical movement in the work area, and sit or stand and view video displays for extended periods of time. Dispatchers work 8-hour or 10-hour shifts, or longer, and may be assigned to work various schedules which include day shift, swing shift, night shift, weekends, holidays, and overtime. Must be willing and able to respond, report, and mobilize as necessary.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
$42k-50k yearly est. 22h ago
Public Safety Dispatcher Trainee
Ventura County Library 3.8
Dispatcher job in California
, PLEASE VISIT OUR WEBSITE AT: ***************************** Public Safety Dispatcher Trainee 2 vacancies RECRUITMENT #19-K24-001 Police Department Salary: $52,256.05-$63,518.21/year Introduction Are you interested in a civilian law enforcement career dedicated to keeping Ventura safe and livable? Are you an excellent multi-tasker who can make quick, logical decisions in a fast-paced environment? The City of Ventura is accepting applications for two entry-level Public Safety Dispatcher Trainee opportunities in our progressive Police Department. To be considered for this rewarding career opportunity, apply online at ***************************** by the 8/18/2019 filing deadline!
To learn more about the Ventura Police Department, visit ******************************************************
THE POSITION
Under general supervision, receives, screens and responds to incoming emergency and non-emergency calls for police assistance. Dispatches appropriate units, and maintains necessary communication with units, during their response to calls. Performs a variety of clerical, record-keeping and general support duties related to communications activities.
THE IDEAL CANDIDATE
Responds diplomatically and tactfully to people of diverse backgrounds, often in adverse situations, when they may be confused, upset, angry, drunk, irate, or irrational.
Willing to work rotating shifts, including evenings, weekends, and holidays.
Remains calm and continue working when violent or highly emotional situations are taking place.
Handles multiple tasks at one time, making quick, logical decisions in high-pressure situations.
Has excellent keyboarding, spelling, and data entry skills.
Has prior experience dispatching people and/or vehicles using a radio.
EXAMPLES OF DUTIES
Duties may include, but are not limited to, the following:
Uses a Computer Aided Dispatch (CAD) terminal and regular telephone lines to receive emergency calls from the public requesting police services. Determines the nature and location of the emergency, its priority, and dispatches police units as necessary and in accordance with established procedures. Exercises considerable judgment in dispatching deployed units, emergency resources, and equipment. Maintains contacts with all units on assignment. Maintains the status and location of field units.
Monitors emergency alarm panels and city alarms. Monitors city and other camera surveillance systems. Answers non-emergency calls for assistance. Dispatches public works emergency and other "after hours" service requests.
Coordinates emergency calls and relays information and assistance requests involving other law enforcement and firefighting agencies. Provides field personnel with information relating to subjects, vehicles, and property so that they can determine appropriate action to be taken.
Trains new employees in dispatching procedures, techniques, and methods, as well as relevant department policies and regulations.
Enters, updates, and retrieves information from computerized data base networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other information. Assists in the maintenance of communication equipment as required.
Performs other related work as required.
LICENSE/CERTIFICATES
License:
Depending on assignment, possession of a valid California Class C driver's license may be required.
Certificate
:
Typing speed of 35 words per minute is desirable.
WORKING CONDITIONS
Environment:
works in indoor office conditions with noise of police radio; works irregular hours, including rotating shifts, evenings, weekends, and holidays; and works under pressure and in potentially stressful conditions.
Physical Abilities
:
hearing and speaking sufficient to exchange information on the telephone and police radio; close vision and the ability to adjust focus to read and operate office equipment including computer aided dispatch (CAD) system; sitting or standing for prolonged periods of time; use of hands to handle, feel or operate office equipment including CAD system; and mental capability to interpret people and situations, perform multiple concurrent tasks, and to work in highly emotional or emergency situations.
Hazards:
exposed to computer screens, radios and electrical energy.
Qualifications
MINIMUM QUALIFICATIONS
Public Safety Dispatcher Trainee
: A combination of education, training and experience equivalent to completion of high school, keyboarding sufficient to perform the duties of the job, and one year of experience involving public contact, computer usage, or heavy telephone traffic are required. Experience in a dispatching role is preferable.
Public Safety Dispatcher
: In addition to the requirements above, one year of experience equivalent to that of a Public Safety Dispatcher Trainee with the City of Ventura OR one year 911 Dispatcher Operator experience is required.
Additional Information
BENEFITS
To view benefits, please visit our website at *********************************************
SELECTION PLAN
Submit a City application and supplemental questionnaire by the filing deadline. The preferred method of application is online and you are highly encouraged to apply at *****************************. If you are unable to apply electronically, you may request paper application materials by calling ************** during regular business hours. Paper applications can be FAXed to **************, or mailed or hand delivered to City Hall at: 501 Poli Street, Room 210; Ventura, California 93002. If you FAX, it is highly recommended that you also send the original documents.
Once your application has been submitted, all future correspondence from the City will be via e-mail. Please be sure your contact information is up to date. You may also view notices sent to you by the City in the "My Applications" tab at *****************************.
WRITTEN EXAMINATION:
Applicants meeting the minimum qualifications will be invited to the written examination. All applicants must pass the written examination to be named to the eligibility list. The written exam sessions will be held on:
When: Friday, September 6 and Tuesday, September 10, 2019
Where: City Hall Community Meeting Room; 501 Poli Street; Room 202; Ventura, 93002
You will receive email notification by
August 20, 2019
regarding your application status and exam date. If you are invited to the written exam, you must self-schedule online by
5:00 p.m. on August 30, 2019.
PERSONAL HISTORY STATEMENT COMPLETION:
All applicants who pass the written examination will be certified to the eligibility list and are required to print and complete
in their own handwriting
the POST Personal History Statement and return to the Police Department by
5:00 p.m. on September 30, 2019.
To locate and print a copy of the POST Public Safety Dispatcher Personal History Statement form 2-255, please visit the POST website at: ***********************************
DEPARTMENT SELECTION INTERVIEWS:
Applicants passing the written examination will have their names certified to the eligibility list and forwarded to the Police Department for further consideration. A limited number of candidates will be invited to participate in department selection interviews held in
October 2019, date to be determined.
Additional interviews may be scheduled at later date should additional vacancies occur.
$52.3k-63.5k yearly 22h ago
Public Safety Dispatcher II - Lateral
Butte County (Ca 3.9
Dispatcher job in California
This Classification is scheduled to receive a 5% COLA effective July 2026. We have some exciting news! The Butte County Sheriff's Office is now offering a $50,000 hiring bonus for Lateral- Public Safety Dispatchers CLICK HERE FOR MORE INFORMATION! .
Additional REQUIRED qualifications for LATERAL transfers: Must be currently working or employed within the last twelve months as a public safety dispatcher in a California Law Enforcement Agency or California Fire Department with a minimum of one (1) year experience as a public safety dispatcher with the same agency.
FLSA: Non-Exempt
DEFINITION
Under immediate or general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to established emergency and County procedures; performs a variety of technical tasks relative to the assigned functional area; and performs related duties as assigned.
SUPERVISION RECEIVED AND EXERCISED
Receives immediate (Public Safety Dispatcher I) or general (Public Safety Dispatcher II) supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.
CLASS CHARACTERISTICS
Public Safety Dispatcher I: This is the trainee-level classification in the Dispatcher series. Trainees work in the communications center and receive on the job training, specific day-to-day direction and are closely supervised. Incumbents at this level are not expected to function with the same amount of knowledge or skills as positions allocated to the II and Senior levels of the series. Initially under immediate supervision, incumbents learn and perform routine duties in support of public safety communications. Duties include frequent interaction with the public via telephone in both emergency and non-emergency situations. The position requires incumbents to receive, relay and provide accurate information, forms and reports to others within established legal guidelines. Once a Public Safety Dispatcher I completes training, and as incumbent demonstrates skill to perform the work independently, general supervision and frequent review of work lessen. Positions at this level develop the skills to perform most of the duties required of positions at the II level, but are not expected to function at the same skill level and exercise less independent discretion and judgment in matters related to work procedures and methods. Work is supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.
Public Safety Dispatcher II: This is the journey level classification in the Public Safety Dispatcher Series. Positions at this level have completed training and are fully competent to perform the full range of assigned duties. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Senior Public Safety Dispatcher in that the latter performs the complex work assigned to the series and is responsible for providing lead direction and training to lower-level staff in the series.
Positions in the Public Safety Dispatcher class series are flexibly staffed; positions at the II-level may be filled by advancement from the I-level; progression to the II-level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the II-level.
Typical functions may include any of the following tasks, knowledge, abilities, and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
* Receives, analyzes, and evaluates 911, Sheriff's emergency and business calls, inquiries and complaints, roads, animal control, and maintenance; transfers calls to appropriate parties or creates a call for dispatch.
* Dispatches sheriff units or other staff and equipment to emergency or non-emergency locations; determines proper jurisdiction and staff to be dispatched.
* Monitors status of public safety units to ensure officer safety and availability for services.
* Operates multiple communications devices and computers concurrently to insure swift and appropriate response to calls; continuously updates suspect information and deputy locations.
* Maintains efficient records of radio calls and information logs; maintains and accesses business and premise history and index files for emergency and other necessary contacts.
* Accesses local, state, and federal criminal justice information systems; operates systems to transmit and receive information.
* Maintains radio contact with allied agencies, including mobile and portable units; recognizes units from other agencies and assists them with County units or provides requested information.
* Monitors alarms and security systems for businesses, relevant histories, and files for emergency contacts.
* Responds to Deputy radio traffic and requests and disseminates suspect information from roll call boards, prior calls, and bulletins; responds to in-house, radio paging, and after-hours phone lines.
* Performs basic equipment adjustments and maintenance; may perform associated office support duties.
* Assist the Coroner's Office daily by using investigative tools to locate family members of decedents to make required notifications.
* Performs related duties as assigned.
Knowledge of:
* Principles, practices, procedures, and terminology used in law enforcement and related emergency radio and telephone communications.
* Basic functions of law enforcement agencies.
* The topography and communities of Butte County.
* Proper and effective methods of deploying law enforcement personnel.
* Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
* Principles and procedures of recordkeeping.
* Techniques for dealing with people of all socio-economic level under hostile and emergency situations.
* Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff.
* The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
* Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
Ability To:
* Read and interpret maps and other pertinent documentation.
* Observe and accurately recall places, names, descriptive characteristics, and facts of incidents.
* Memorize codes, names, locations, and other detailed information.
* Work under stressful conditions to assess difficult or emergency circumstances.
* Independently make quick, sound decisions based on facts and implement appropriate response strategies.
* Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
* Use tact, initiative, prudence, and independent judgment within general policy, legal, and procedural guidelines.
* Effectively use computer systems, software applications relevant to work performed and modern business equipment to perform a variety of work tasks.
* Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
* Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Equivalent to completion of the twelfth (12th) grade; and
Public Safety Dispatcher I: One (1) year of general office and computer experience.
Public Safety Dispatcher II: One (1) year of public safety dispatch experience at a level equivalent to Public Safety Dispatcher I.
Certifications and Licenses:
* Possess valid Typing Certification with minimum of 40 words per minute. Tying Certification must indicate results from a five (5) minute test within the last 12 months.
* Possess and maintain a valid C.L.E.T.S. Operator certificate by the end of the probationary period.
* Possess and maintain a Basic Dispatcher Course certificate issued by the California State Commission on Peace Officer Standards and Training (P.O.S.T). by the end of the probationary period.
* A position assigned to this class may require possession of a valid California Driver's License.
PHYSICAL DEMANDS
* Mobility to work in a standard office setting and use standard office equipment, including a computer; primarily a sedentary office classification although standing in work areas and walking between work areas may be required; occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information; ability to lift, carry, push and pull materials and objects up to 10 pounds.
* Vision to read printed materials and a computer screen.
* Hearing and speech to communicate in person and over the telephone.
* Finger dexterity is needed to access, enter and retrieve data using a computer keyboard or calculator and to operate standard office equipment.
WORKING CONDITIONS
* Office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances.
* Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
* Must pass a thorough background investigation.
EQUIPMENT AND TOOLS UTILIZED
* Equipment utilized includes personal computer, fax machine, and standard office equipment.
Disaster Service Worker
All Butte County employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker related training as assigned, and to return to work as ordered in the event of an emergency.
$54k-71k yearly est. 11d ago
Emergency Services Dispatcher III (Open Until Filled)
City of Fresno, Ca 4.2
Dispatcher job in Fresno, CA
RECRUITMENT IS OPEN UNTIL FILLED OR UNTIL A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED. Recruitment may close at any time. Come and join the City of Fresno in achieving our mission of Building a Better Fresno! If you want to be part of a vigorous law enforcement team, this is your opportunity! As an Emergency Services Dispatcher III with the City of Fresno Police Department, you'll manage urgent calls, ensure prompt dispatch of services, and train fellow dispatchers on our advanced Computer-Assisted Dispatch (CAD) system. This vital role allows you to showcase your exceptional customer service skills while thriving in high-pressure situations. Bring your can-do attitude and teamwork spirit to help keep our community safe. Apply now and make a real impact with the City of Fresno!
The ideal candidate will provide exceptional customer service, possess a can-do attitude, and value teamwork at all levels of the organization. Emergency Services Dispatcher III's are the advanced working/lead class in the Emergency Services Dispatcher series. Employees are assigned to work any eight-to-ten-hour shift and may be required to work weekends and holidays. Swing and Night Shift pay is an additional $1.45 to $2.30 per hour above base rate of pay depending upon assigned shift.
Duties may include, but are not limited to, the following:
* Provide lead direction and training to subordinate emergency services dispatchers.
* Receive and transmit routine and emergency calls for police, fire, and medical services.
* Investigate complaints and respond to citizen inquiries, handling complex situations.
* Advise callers on police and fire procedures when no emergency response is needed.
* Operate the Computer-Assisted Dispatch (CAD) system and related equipment.
* Transmit coded messages to police and fire personnel in the field.
* Evaluate calls and prepare detailed reports based on information received.
* Maintain effective communication and working relationships in a fast-paced environment.
* Performs related duties as required.
Duties and schedules may vary by assignment, please inquire about specific duties and schedules if called upon for an interview. Incumbents may be required to work any shift including nights, weekends, and holidays as needed.
Full job description available to view at:
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View We Work For You video to get an inside look at the day to day of an Emergency Services Dispatcher:
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Three (3) vacancies currently exist in the Police Department. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period at the City's discretion. Should the competitive process be suspended for this recruitment, the eligibility list may be limited to three (3) months.
Pay,Benefits, & Work Schedule
BENEFITS: UNIT 3 Classification - The Fresno City Employees Association, Inc. (FCEA)
HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents.
FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses.
DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings.
VACATION LEAVE: Accrue 8 - 14.66 hours per month based on years of service.
SICK LEAVE: Eight (8) hours per month, available after 90 days
SUPPLEMENTAL SICK- 40 hours per fiscal year. 80 hours lifetime maximum
HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days.
SHORT TERM DISABILITY: Provided through California SDI program.
BILINGUAL PREMIUM: PAY: $100 per month
HEALTH REIMBURSEMENT ARRANGEMENT: Eligible retirees can use remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical insurance and qualified medical expenses, tax free.
RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security.
DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits include ownership of accumulated funds, compound interest earnings, and alternative distribution options.
Additional information regarding the City of Fresno benefits is available at
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The Requirements
Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list.
Possession of a High School Diploma or equivalent GED completion
AND
One (1) year of experience equivalent to that gained as an Emergency Services Dispatcher II with the City of Fresno.
Equivalent experience may be defined as:
Answering and evaluating emergency police, fire and medical service calls, preparing police and fire service calls, and operating a multi-channel Computer-Assisted-Dispatch (CAD) system console and related equipment to dispatch appropriate public safety units.
Additional Requirements
The work experience section MUST be completed with detailed duties, dates and weekly hours worked for each title held. Please SPECIFY THE DISPATCH TASKS with which you have experience within your duties. Resumes will not be accepted in lieu of a completed employment application and will not be used to evaluate minimum requirements. Applications lacking a completed work experience section may be rejected.
Possession of a valid California Driver's License may be required at time of appointment. Candidates considered for hire may be required to provide proof of a valid driver's license and a current copy of their driving record.
The selected eligible candidates certified will be required to successfully pass a Department interview, extensive background investigation, Computer Voice Stress Analyzer (CVSA) and/or polygraph test, medical examination which will include testing for the presence of drugs and alcohol, and a Department of Justice fingerprint prior to employment with the City of Fresno. Any falsification of information you provide or any failure to meet the requirements will result in disqualification from further consideration in the selection process for Emergency Services Dispatcher.
How To Apply
APPLICANTS MUST COMPLETE AN ON-LINE APPLICATION. PLEASE VISIT WWW.FRESNO.GOV/JOBS TO APPLY. For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call ************** for assistance. Resumes will not be accepted in lieu of a completed employment application.
ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal.
It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the "junk mail" or "spam" folders. It is the applicant's responsibility to check these folders.
Applications must be submitted by midnight on the filing deadline or they will not be accepted for any reason. FOR THIS RECRUITMENT, IT IS RECOMMENDED THAT PERMANENT FRESNO CITY EMPLOYEES APPLY THROUGH PEOPLESOFT SELF SERVICE.
Selection Process
The examination process may consist of the following:
APPLICATION REVIEW - QUALIFYING ONLY: Applications which meet the minimum qualifications will be reviewed and a limited number of the most qualified candidates will be invited to the Oral Examination. Selection of the most qualified candidates will be based upon those applications demonstrating the greatest breadth and depth of applicable education, experience, skills and training. Therefore, applicants are urged to submit sufficiently detailed information in their application materials for evaluation.
ORAL EXAMINATION (100%) : A panel of subject matter experts will conduct job-related oral exams to evaluate a candidate's ability to provide lead direction and train personnel, deal tactfully with citizens who may have been abusive, excited, intoxicated, ill, disabled, incoherent, etc., maintain harmonious working relationships with other employees in a closed environment, operate radio communications equipment at the speed necessary to timely completion of assigned duties or other topics related to a candidate's training, experience and qualifications for the position of Emergency Services Dispatcher III. Candidates must achieve a passing score to qualify for the eligible list.
The Oral Examination date is to be determined.
Veteran Preference Regulations
Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. Qualified veterans who pass the examination will have five (5) points added to their final score.
Equal Opportunity Employer
The City of Fresno is an Equal Opportunity Employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at ************** in advance of the examination.
$62k-86k yearly est. 23d ago
Public Safety Dispatcher
Thus Far of Intensive Review
Dispatcher job in Boulevard, CA
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
612 Wilson Blvd, Rochester, New York, United States of America, 14627
Opening:
Worker Subtype:
Regular
Time Type:
Scheduled Weekly Hours:
40
Department:
100037 Department of Public Safety
Work Shift:
UR - Rotating (United States of America)
Range:
UR PSOA 025 H
Compensation Range:
$21.29 - $27.53
The referenced pay range represents the first and last step pay rates for this job, as set forth in the applicable collective bargaining agreement. Individual pay will be set in accordance with terms of the applicable collective bargaining agreement.
Responsibilities:
Operates a Public Safety Department Communications Center to provide for the protection of University property, University students, visitors, patients and personnel and their property.SUPERVISION AND DIRECTION EXERCISED:Directs Officers to areas according to needs. MACHINES AND EQUIPMENT USED:CAD/RMS Dispatching System, Two-way radios, CCTV, Alarm Monitoring, Telephone System. TYPICAL DUTIES:1.Continuously monitors alarms and dispatching systems.2.Dispatches Officers to areas according to needs or in an emergency in accordance with established procedures and/or the orders of the Officer-in-Charge. 3.May relay orders of the Officer-in-Charge in accordance with established rules and procedures. 4.Informs the Officer-in-Charge of all Public Safety activity taking place during the shift. 5.Follows established procedures and/or the orders of the Officer-in-Charge in making outside calls to fire, police, etc. 6.Answers telephone and radio calls. Notifies the Officer-in-Charge of non-routine situations and notifies Officers of routine situations which are then handled in accordance with standard procedures. May announce situations within the hospital in accordance with established wording and procedures. 7.Makes a daily check of communications equipment as to number, operability and condition, and reports to the Public Safety Director. 8.Maintains Security logs, journals and files; maintains electronic records. 9. Assists in orientating and training new dispatchers.QUALIFICATIONS:High School Diploma. Requires the ability to read and write, to use arithmetic and to meet and deal effectively and courteously with the public, students, faculty and staff.
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
$21.3-27.5 hourly Auto-Apply 60d+ ago
Public Safety Dispatcher (Lateral) - $20K HIRING BONUS ELIGIBLE
City of Hemet, Ca 3.9
Dispatcher job in Hemet, CA
THE CITY OF HEMET IS AN EQUAL OPPORTUNITY EMPLOYER The City of Hemet is accepting applications for Public Safety Dispatcher (Lateral) - HIRING BONUS ELIGIBLE. * Hiring Bonus Eligibility Requirements: * An applicant must be employed as a California full-time public safety dispatcher with at least three (3) consecutive years of experience as a full-time dispatcher processing both 9-1-1 calls as a primary public safety answering point and filed officer radio traffic at the time that the candidate submitted a job application to the City for the Lateral Public Safety Dispatcher position.
* The three (3) years of experience as a full-time public safety dispatcher must have occurred at a California POST-certified Public Safety Agency such as a Municipal Police Department, County Sheriff's Department, or California Highway Patrol.
* Candidate must posses a POST Dispatcher Basic Certificate.
If you do not meet the hiring bonus eligibility requirements, please, consider applying for the regular lateral recruitment.
Apply immediately for consideration!
To learn more about on-the-job duties for this position please click on the video link below.
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THE POSITION:
Public Safety Dispatchers are the unsung heroes and a lifeline for police officers. It's not a job for everyone, but the hundreds of people who call for help, depend on your voice, your directions, and your knowledge to get through an emergency. If you are a highly motivated public safety professional ready to be part of a strong, cohesive team, then join the City of Hemet Police Department where our dispatchers are considered the backbone of the department. With state-of-the-art equipment and training opportunities, you'll provide the excellent service and security people have come to expect from the City of Hemet Police Department.
Receives requests for fire and police service over the phone; dispatches as necessary police and/or fire units in response to call for service or requests from officers in the field; keeps track of fire and police unit locations and status; maintains constant radio communication with personnel in the field; operates radio receivers and transmitters in various frequency bands, telephone key modules, teletypewriters, computer terminal stations, alarm signal equipment, and other communications equipment; receives incoming telephone calls and evaluates requests for emergency services; elicits and records essential incident information from callers such as name, address, phone number, and a brief description of the incident; determines the priority and dispatches personnel and equipment for emergency service in accordance with department procedures; answers routine inquiries and refers calls not requiring dispatches to appropriate departments and agencies; maintains radio contact with field mobile units to coordinate emergency services, receives and transmits information; keeps command personnel informed of status of emergency situations; maintains records of communications activities; updates special files, street lists, and maps; tests communications equipment and reports malfunctions; prepares paperwork for field personnel; assumes supervisory duties in the absence of the Communications Supervisor; may perform matron duties; performs related duties and responsibilities as required.
KNOWLEDGE:
* Principles, practices, and procedures involved in public safety communications work;
* Geography of the City and the location of streets and important buildings;
* Operation of radio/telephone receiving and transmitting equipment; and
* Computer terminal and Teletype operations. Rules, policies, and regulations regarding dispatching services
* Police and Fire dispatching procedures and the laws and regulations;
* Report writing; and
* Record keeping principles;
* Applicable federal, state, and local laws, codes and procedures relevant to the assigned area of responsibility;
* Knowledge of call screening procedures, call priority rules, radio codes and identifiers, basic elements of a crime;
* Principles of functional supervision, training and dispatching operations.
ABILITY:
* Understand English and speak it clearly in a well-modulated voice using good diction and appropriate grammar;
* Oral and written comprehension, oral and written expression; memorization, deductive and inductive reasoning, selective attention, hearing ability, auditory attention;
* Learn and apply Federal Communications Commission (FCC) regulations governing voice, radio and teletype communications;
* Effectively work under conditions of emergency;
* Obtain vital information from individuals in stressful or emergency situations;
* Make quick and appropriate determinations in all situations;
* Adjust quickly to changing situations and priorities;
* Use tact, initiative, prudence and independent judgement within general policy and legal guidelines;
* Maintain accurate records;
* Type accurately at a moderate speed;
* Accurately read and interpret maps;
* Remain courteous and calm while interacting with the public;
* Handle simultaneous calls;
* Listen and comprehend radio calls while talking on the phone; and
* Establish and maintain effective working relationships;
* Identify and implement efficient work practices and procedures;
* Maintain mental capacity which allows the capability of making sound decisions and demonstrating intellectual capabilities;
* Train others in the use of communications equipment.
MINIMUM QUALIFICATIONS
* One year experience in typing and general clerical work. Some experience providing information and assistance to the public is desirable.
* High school or GED
* College level coursework in radio communications or law enforcement is desirable.
CERTIFICATE/LICENSE
* Possession of, or ability to obtain, prior to appointment, an appropriate Class C, valid Driver's License;
SPECIAL REQUIREMENTS:
Pass a background investigation including polygraph and psychological exam and a medical exam which may include drug testing, an audio test and vision exam; work rotating shifts including weekends and holidays. Employees must be able to work a varying schedule including weekends, weekdays, evenings, and holidays (hours and days are adjusted as needed by the department).
WORKING CONDITIONS
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Working Conditions: Essentially all of the employee's time is spent in the Communications Center of the Police Department. The working environment may range from periods of high volume emergency and life-threatening calls for service to periods of little activity. Employees work on a rotating shift schedule that requires the availability to work nights, weekends and holidays.
Environmental Conditions: Office environment. CONTINUOUS working indoors, dust from paperwork. Work environment is both formal and informal, team orientated, having variable tasks, pace, and pressure. Work is performed indoors in the office and in meeting rooms.
Physical: Shall possess the physical, mental and emotional ability to perform the essential duties of the position without the threat of hazard to self or others. Employees require sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard; ability to communicate verbally to exchange Work long hours from work station. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.
Vision: See in normal visual range with or without correction; vision sufficient to read computer screens, printed documents, and overhead presentations, and to operate assigned equipment.
Hearing: Hear in the normal audio range with or without correction and wear headsets for prolonged periods of time.
Selection Process
All properly completed applications will be reviewed and the most appropriately qualified candidates will be invited to continue in the selection process. Failure to provide all required application materials will result in disqualification. The selection process may include any combination of a written exercise, oral interview, and/or skills assessment to further evaluate job related experience and skills. Candidates who successfully complete the selection process will be placed on an eligibility list and will remain eligible for employment consideration for a one-year period.
RESUMES ARE NOT ACCEPTED IN LIEU OF COMPLETED APPLICATION FORMS, BUT MAY BE ATTACHED.
CANDIDATES WHO REQUIRE A REASONABLE ACCOMMODATION IN THE SELECTION PROCESS SHOULD STATE THEIR NEEDS IN WRITING WHEN SUBMITTING AN APPLICATION PACKAGE.
The City of Hemet promotes a smoke, drug, and alcohol free working environment for their employees.
The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.
The City reserves the right to rate applicants based on a review of the application materials and to invite only the most qualified applicants to participate in the selection process.
$46k-59k yearly est. 25d ago
Public Safety Dispatcher - Entry Level
City of Livermore (Ca 3.9
Dispatcher job in Livermore, CA
WE STRONGLY ENCOURAGE APPLICANTS TO READ THE JOB ANNOUNCEMENT, INCLUDING THE SUPPLEMENTAL QUESTIONS, IN ITS ENTIRETY BEFORE SUBMITTING AN APPLICATION FOR THIS POSITION. ANNOUNCING NEW STEP INCREASE: $96,606 - $127,083* * Top Step Compensation including Holiday In-Lieu Pay and Uniform Allowance.
Are you searching for a position to become a first responder in a challenging fast-paced environment?
Public Safety Dispatchers play a crucial role in supporting police and other public safety personnel by providing essential communication services on a 24/7 basis. This demanding profession requires great communication, multitasking, and data entry skills. If you are someone who stays calm and professional under pressure, values integrity and accountability, and intends on delivering exceptional service to the City of Livermore and our community, we encourage you to apply today!
CLICK HERE to view the job announcement.
DEFINITION
Under general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to police and fire procedures; provides support services and maintains records; and performs other duties as assigned.
DISTINGUISHING CHARACTERISTICS
The Public Safety Dispatcher provides technical communications support and computer information processing for police and fire activities as well as animal control and public services functions. In addition to call taking and dispatching, incumbents perform varied record keeping, information retrieval, and similar work in support of public safety activities. Incumbents are expected to exercise independent judgment in the performance of their duties with minimum supervision.
SUPERVISION RECEIVED
General supervision is provided by the dispatch supervisor with direction provided by other supervisory or management staff.
SUPERVISION EXERCISED
As experience is gained, incumbents in this classification may provide direction and training to other Public Safety Dispatchers.
Examples of Important and Essential Functions
Call Taking and Dispatching Functions
Answers 911 emergency and misdirected non-emergency calls, and a variety of other public safety telephone lines; communicates and relates effectively to those contacted in the course of the work; obtains essential information from reporting parties about the nature of the emergency; enters information into computer terminals; enters control codes and searches files to research and provide information; assesses urgency of call and assigns code; assesses the nature of the emergency, determines appropriate response level, determines closest available and most appropriate company, and dispatches police, fire, medical aid, rescue, and hazardous material calls via two-way radio or telephone; directly broadcasts critical police emergency calls and general information bulletins; enters, updates, and monitors information such as time assignment, en route time, arrival, clearance, and other related information for each emergency and non-emergency event; monitors location and verifies safe status of public safety and other specified City personnel; monitors and controls radio traffic; connects special hearing-impaired telephone lines to transcription apparatus; dispatches animal services assignments, as needed; refers non-emergency calls to other resources including other City departments, governmental, and private agencies; answers questions and provides information to the public, as appropriate; answers building intercom system and grants identified personnel access through remote-controlled security doors; calls in relief personnel to maintain public safety staffing levels; alerts other agencies and coordinates mutual response radio traffic; and initiates follow-up calls as requested.
Administrative Functions
Reviews and records case information; assigns case numbers; tallies assigned calls, balances police officer assignments, and coordinates break periods; may take brief, limited telephone reports of lost property; maintains logs and records; enters information into automated record files; reproduces computer generated bulletins; prepares letters and reports and other related forms and records; conducts radio equipment tests; may retrieve or review dispatch recordings; may classify and sort dispatch cards, as needed; and may be assigned to assist in processing arrested persons to jail.
Job Related and Essential Qualifications
Demonstrated Knowledge of:
Modern office practices and procedures; proper English usage, grammar, spelling, and punctuation; alphabetic, chronological, and numeric filing systems; effective communication techniques; community resources; map reading; and personal computer operating systems and software applications.
Demonstrated Skills to:
Analyze situations quickly and make sound decisions in emergency and routine situations; demonstrate excellent interpersonal skills including communicating effectively with those contacted in the course of work; perform multiple tasks concurrently; quickly read and retain information; quickly interpret maps and floor layouts; relate effectively to co-workers; speak in a clear and understandable voice; write basic letters, memos, and reports; utilize personal computers and computer software to perform word processing and spreadsheet functions; meet the City's keyboarding standard (35 net wpm); and exemplify an enthusiastic, resourceful, and effective service attitude with co-workers and the public.
Ability to:
Learn the techniques, procedures, methods, and City dispatching codes used in the operation of a highly technical communications center; use patience, courtesy, and tact in dealing with the public; recognize and discern various emotional states when dealing with citizens in person and while on 911, emergency, and business lines; recognize the voices of field units; and quickly operate electronic data processing equipment and radio consoles.
Experience, Education, and Training Guidelines:
Any combination of experience, education, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be:
Experience:Two years of experience involving heavy public contact while performing multiple tasks and using a computer.
Education:Equivalent to graduation from high school.College course work incommunications, business administration, or a related field are desirable.
Training:Any recent training such as academic courses and certification programs which are relevant to this job classification.
Certification:Possession of POST Public Safety Dispatching Certificate is required prior to the completion of the probationary period.
License:May require the possession of a valid California driver's license and satisfactory driving record as determined by the City.
Other Requirements:Willingness and ability to work any shift in a 24 hour period, holidays, weekends, scheduled and emergency overtime, and be available for call back as required; attend classes during work and non-work hours as required; maintain the certifications necessary for this job classification; and wear a uniform and comply with departmental grooming standards.
Special Requirements:Essential duties may require the mental and/or physical ability to quickly read fine print, charts, graphs, maps, and computer monitors; see fine detail with no color deficiencies; hear and understand radio and telephone transmissions through headsets, handsets, and speakers, sometimes with interference, static, and background noises, such as with others talking in the room, audible traffic noise, and telephone ringing; hear a telephone ring when the bell unit is located 30' away; discern various tones, rhythms, and series of "beeps" through a headset and over a speaker; discern when a person is speaking with varying degrees of volume, such as shouting or whispering including emotional states; speak quickly in a clear, understandable voice with sufficient volume and tone quality to project effectively over radio, telephone, and in person; move quickly about the building or to other buildings, as needed; stamina to sit for long periods of time and to work long hours; operate computer keyboards and complex radio computer equipment; strength to safely lift and maneuver up to 40 pounds; and quickly bend, reach, climb step stools, and stoop.
Additional Information
Non-Exempt.
$52k-66k yearly est. 9d ago
Part-Time and Full-Time Lateral Public Safety Dispatcher II
Rohnert Park City
Dispatcher job in Rohnert Park, CA
RP DEPARTMENT OF PUBLIC SAFETY MISSION STATEMENT: Dedicated to working collaboratively with the community to maintain trust and safety by providing professional services with compassion and integrity The City of Rohnert Park is seeking to hire a Part-Time and Full-Time Lateral Public Safety Dispatcher I/II.
For Part-Time, this is a non-benefitted, temporary position that may work 30-40 hours per week during the training period, typically 3-6 months. After training is complete, the position has a flexible schedule or per diem schedule, typically 5-40 hours per week."
The current pay rate for both positions are as follows:
$36.06 -$43.80 per hour.
We are also currently accepting applications for Lateral Dispatchers.
To be considered as a lateral applicant, you must:
* Have a minimum of two years of dispatching experience within the last three years with a public agency.
* Have successfully completed your Communications Training Program in your current agency.
* Possess a California P.O.S.T. Basic Certificate.
Hired Lateral Dispatchers will receive a $20,000 Recruitment and Retention Bonus
$5,000 upon completion of communications training program
$5,000 upon completion of probationary period
$10,000 upon completion of three years of service
Ideal candidates will possess:
* High ethical standards
* Be committed to providing excellent, friendly customer service
* Be a team player and
* Have technical and computer skills.
APPLICATION PROCEDURES:
To be considered for this exciting opportunity, please complete an online application - go to ************** , and click on "Job Opportunities." It is important to complete all the required application materials. All applications will be screened for completeness and possession of minimum qualifications. Applications will be reviewed in detail to identify the most qualified candidates to interview. Work history must include all employment for the last ten years and electronically attach relevant certificates, i.e. POST Dispatcher Basic Course.
PLEASE NOTE:
You may submit a resume or other relevant documents to further describe your qualifications; however "see resume" will NOT meet the requirements of a "complete" application, including employment history, or be accepted in lieu of responses to supplemental questions. Be advised that your resume and other attachments not specifically requested by the City in order to apply for this position may not be used to determine your qualifications.
If you need assistance applying online, please click on the Application Help/FAQ's link: ***************************************
DEFINITION
Under general supervision, receives law enforcement, fire, medical, and other emergency calls and dispatches public safety units and other City resources following prescribed procedures; answers non-emergency calls for public safety and other City departments; performs a variety of general administrative support duties for the Department of Public Safety including record keeping, typing, and filing; and performs related work as required.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from the Public Safety Communications Supervisor. Functional direction is provided by a Public Safety Sergeant or other management personnel in the absence of the supervisor. Exercises no supervision of staff.
CLASS CHARACTERISTICS
This is a non-sworn public safety class series that performs the full range of receiving and dispatching emergency calls for the Department of Public Safety. Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines.
Public Safety Dispatcher II: This is the journey-level classification in the Public Safety Dispatcher series. Positions at this level are distinguished from the I-level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Work is normally reviewed upon completion and for overall results.
Positions in the Public Safety Dispatcher class series are flexibly staffed and positions at the II-level are normally filled by advancement from the I-level after gaining the knowledge, skill, and experience which meet the qualifications for and after demonstrating the ability to perform the work of the higher-level class. This class is distinguished from the Public Safety Communications Supervisor in that the latter is the full supervisory-level class in the series responsible for organizing, assigning, supervising, and reviewing the work of staff on an assigned shift involved in police and fire dispatch services.Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
* Receives and evaluates law enforcement, fire, medical, and other emergency calls, and related business calls for the City during an assigned portion of the 24-hours-per-day/7-days-per-week Department of Public Safety operations; provides information and/or transfers calls to the appropriate department, agency, or response organization.
* Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and contacting and sending appropriate response unit.
* Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units, as necessary, ensuring the safety of field units.
* Operates computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities; tests and inspects equipment as assigned.
* Monitors security cameras in the Public Safety building and the area surrounding the building.
* Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support, or information.
* Enters, updates, and retrieves a variety of records from teletype database, including stolen vehicles and property, vehicle registration information, guns and property, and warranted or missing persons.
* Accesses Federal, State, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data; relays such information to sworn staff.
* Acts as a liaison to the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or related services; determines the nature of the contact; provides factual information regarding services, policies, and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures, and the use of tact and discretion, or directs the caller to the proper individual or agency.
* Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files.
* Attends necessary training, shift briefing sessions, participates in drills, and test scenarios to prepare for unexpected emergencies.
* Performs other duties as assigned.
In performing the duties described above, the incumbent is expected to:
* Provide outstanding and friendly customer service.
* Create and maintain a respectful and collaborative working environment.
* Communicate honestly and behave in a manner that is ethical, legal and fiscally responsible.
* Demonstrate care for the organization, customers, and coworkers.
* Perform work of the highest quality possible.
* Practice and encourage initiative and innovation to improve the workplace.
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Equivalent to completion of the twelfth (12th) grade.
Public Safety Dispatcher II: Two years of dispatching experience with a public agency within the last three years.
Licenses and Certifications:
* Possession of, or ability to obtain, a valid California Driver's License by time of appointment.
* Possession of, P.O.S.T. Basic Dispatcher certificate.
Knowledge of:
* Functions, principles, and practices of law enforcement agencies.
* Terminology and procedures used in public safety dispatching.
* Operation of computer-aided communications equipment, including multiple telephone lines and radio systems.
* City and County geography, maps, streets, landmarks, and driving directions.
* Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
* Principles and practices of data collection and report preparation.
* Business arithmetic and basic statistical techniques.
* Basic principles of record keeping.
* Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
* The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
* Modern equipment and communication tools used for business functions and program, project, and task coordination.
* Computers and software programs to conduct, compile, and/or generate documentation.
Ability to:
* Assess and prioritize emergency situations while remaining calm and using sound, independent judgment.
* Memorize codes, names, street locations, and other information.
* Read and interpret maps and other pertinent documentation.
* Interpret, apply and explain policies, procedures, and regulations.
* Attend to multiple activities simultaneously.
* Obtain necessary information from individuals in stressful or emergency situations.
* Compile and summarize information to prepare accurate, clear, and concise reports.
* Perform technical, detailed, and responsible office support work.
* Compose correspondence independently or from brief instructions.
* Organize, maintain, and update office database and records systems.
* Make accurate arithmetic and statistical computations.
* Enter and retrieve data from a computer with sufficient speed and accuracy.
* Organize own work, set priorities, and meet critical deadlines.
* Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks.
* Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
* Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
* Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
~EQUAL OPPORTUNITY EMPLOYER~
INFORMATION SUBJECT TO CHANGE
$36.1-43.8 hourly 52d ago
Public Safety Dispatcher
Usc 4.3
Dispatcher job in Parksdale, CA
Join the Trojan Family: USC Department of Public Safety (DPS)
Title: Public Safety Dispatcher
Mission: To create a safe, secure, crime free environment for the Trojan Family through exemplary and professional service.
About the Department
Team: DPS, one of the largest campus public safety departments in the United States, is a team of over 300 dedicated full-time employees.
What we do: We share in the university's ONE USC Safety Vision of ensuring an environment where everyone feels safe, respected, and protected from being a crime victim and where the experiences and needs of all USC students, faculty, staff, and neighbors throughout USC's spheres of influence are addressed.
Learn more: Visit our DPS Website to explore our mission in depth.
Role Overview: The Public Safety Dispatcher performs multiple functions in the Communications Center in support of various department personnel at the University Park Campus, Health Sciences Campus, and University Parking Center. Receives calls for service from faculty, staff, students and guests, and dispatches the appropriate department personnel via radio communications equipment. Serves as a vital link between the service community, Public Safety personnel, and all other emergency and nonemergency services available at the university and in the surrounding community. The ideal candidate will have excellent verbal and written communication skills, listening skills and the ability to make instantaneous decisions based on minimal information. In addition, skilled in controlling emotions and ability to work under pressure. Step into a role where your duties will include but are not limited to:
Receives emergency calls requesting police, fire, and rescue assistance.
Determines appropriate response in accordance with established procedures and assessment of the situation. Dispatches Public Safety units in response to calls for service.
Maintains a record of all calls and radio messages. Monitors status of public safety, parking transportation, campus cruiser, residential protection, assets protection, and other special duty units. Prepares appropriate management reports of calls.
Receives calls and complaints regarding service and assistance and refers them to the appropriate unit. Operates telephone switching equipment.
Requests back-up or follow-up assistance from the Los Angeles Police Department, Los Angeles Fire Department, and other agencies.
Operates Computer Aided Dispatch system and maintains manual and automated records systems. Conducts information searches as needed.
Please note: Shifts include holidays, weekends, and overtime; must have availability to work certain special events and emergencies.
Selection Process
Evaluation: Your application will be evaluated based on your relevant experience and education.
In-depth Screening: After interview, successful candidates will undergo background, psychological, and medical evaluations.
How to Apply
Application: Showcase your readiness to join the Trojan family by submitting a detailed application, resume, and thoughtful responses to our supplemental questions.
Current USC Employees: Please apply through the dedicated channel in Workday.
Benefits
USC's Commitment to You: We offer an excellent package of benefits and programs including, but not limited to:
Tuition assistance for you and your family
Comprehensive health, dental and vision insurance options
403b retirement account with matching 5% contribution by USC
50% subsidy off Metro, LADOT, and Metrolink passes
Explore more on the USC Employee Gateway
Minimum Requirements
Education: High school diploma or equivalent
Experience: 6-12 months
Valid driver's license for 2 years
Preferred Qualifications:
Related Undergraduate Study and previous switchboard or radio communications experience preferred.
Working knowledge of two-way radio communications procedures.
General knowledge of campus and surrounding area geography.
Experience in an emergency dispatch communications center, law enforcement dispatch, high volume call center, or related environment.
Ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively and learn to use applicable automated dispatch and law enforcement systems and databases.
Excellent verbal and written communication skills.
Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.
Hourly Range
The hourly rate for this position is $28.31. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Minimum Education: High school or equivalent
Minimum Experience: 6 - 12 months
Minimum Field of Expertise: Experience in related field. Ability to type 30 net words per minute. Working knowledge of computer input and retrieval functions.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law.
Notice of Non-discrimination
Employment Equity
Read USC's Clery Act Annual Security Report
USC is a smoke-free environment
Digital Accessibility
If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
*************************************************************
$28.3 hourly Auto-Apply 60d+ ago
PUBLIC SAFETY DISPATCHER, CALIFORNIA HIGHWAY PATROL
State of California 4.5
Dispatcher job in Sacramento, CA
Under the direction of a Public Safety Dispatch Supervisor I, duties will include, but are not limited to; operate radio console; answer 9-1-1 calls, assist allied agencies, and provide exceptional service to the general public; document information using computer-aided dispatch (CAD), operate telephone system, and facilitate requests for officers.
You will find additional information about the job in the Duty Statement.
Working Conditions
Tolerates a confined work space; Sitting and standing for prolonged periods of time; consistently reports to work on time with a minimum of absences; willingness to work nights, weekends, holidays, overtime, and at unusual hours is required.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
* PUBLIC SAFETY DISPATCHER, CALIFORNIA HIGHWAY PATROL
Additional Documents
* Job Application Package Checklist
* Duty Statement
Position Details
Job Code #:
JC-503398
Position #(s):
388-135-1663-015
Working Title:
Public Safety Dispatcher
Classification:
PUBLIC SAFETY DISPATCHER, CALIFORNIA HIGHWAY PATROL
$5,307.00 - $7,306.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Shasta County
Telework:
In Office
Job Type:
Permanent, Full Time
Department Information
California Highway Patrol
Redding Communications Center (135)
2503 Cascade Boulevard
Redding, CA 96003
The mission of the California Highway Patrol is to provide the highest level of Safety, Service, and Security. The California Highway Patrol offers challenging and exciting careers in the field of law enforcement. If you are interested in diversity, challenges, and opportunities, the CHP invites you to apply to become a part of our professional organization. We remain competitive and current with training and technology, keeping the citizens of California safe. We have many employment opportunities, and we invite you to look into the California Highway Patrol for your future.
Department Website: **********************
Special Requirements
* The position(s) require(s) a Drug Screening be passed prior to being hired.
* The position(s) require(s) a Background Investigation be cleared prior to being hired.
* The position(s) require(s) Medical Clearance prior to being hired.
This position requires the ability to type at a minimum speed designated on the Classification Specifications (link available in the minimum requirements section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed prior to being hired. Additional information regarding acceptable typing tests: ******************************************************************************
Incumbents currently in the classification who are eligible to transfer shall upload a completed and signed CHP 220N, Request for Transfer-Nonuniformed, form to this job control. The most senior same-class transfer applicant who responds by the final filing date shall be selected. CHP 220N link: ********************************************************************************************
Possession of Minimum Qualifications will be verified prior to appointment. To satisfy the minimum qualification requirement with education, you must include your unofficial transcript(s)/diploma for initial review. Original diploma or official, sealed transcripts will be required prior to the start date. Applicants with foreign transcript(s)/degree(s) must provide a third-party transcript/degree credential evaluation that indicates the number of units to which the foreign coursework is equivalent.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 1/13/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at ********************** When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
California Highway Patrol
052/Selection Standards and Examinations
Attn: Sultan Folorunsho-Rasaki
P.O. Box 942898
Sacramento, CA 94298-0001
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
California Highway Patrol
052/Selection Standards and Examinations
Classification and Hiring
601 North 7th Street
Sacramento, CA 95811
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
* Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at ********************** All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
* Resume is optional. It may be included, but is not required.
* Criminal Record Supplemental Questionnaire
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Employees are expected to report to work on time, with a minimum number of absences and are expected to work nights, week-ends and holidays, able to work independently and cooperatively with a large group of people, perform multiple tasks simultaneously in a fast paced work environment, work under stress and maintain composure, hear in the presence of significant background noise, retain, recall and apply pertinent policies, procedures and other information and follow instructions precisely, speak over the radio/telephone quickly and be easily understood, communicate effectively, adapt quickly to a variety of personalities and situations, give professional and courteous service to every contact, determine officers welfare from voice inflection, establish priorities and take appropriate action, extract critical information from incoming calls and take effective action, anticipate officers need for assistance and act clearly and quickly, type information into a computer quickly and accurately while receiving verbal information, and recognize standard alpha-numeric sequences.
Benefits
Public Safety Dispatchers are members of Bargaining Unit 7 and are eligible for excellent medical, dental and vision benefits as well as a great state retirement with additional options of 401K/457 plans. For more information visit: ***********************************
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Department Website: **********************
Human Resources Contact:
Sultan Folorunsho-Rasaki
**************
Hiring Unit Contact:
Kimberly Womack
**************
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Equal Opportunity & Access Section
**************
***************
California Relay Service: ************** (TTY), ************** (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Application Submission Requirements
Interested individuals shall submit a Criminal Record Supplemental Questionnaire with their STD. 678 Employment Application. Hard copy applications must also include the classification title, job control number (JC-503398) and/or position number 388-135-1663-025 on the application.
It is required to submit work/employment experience, dates, hours worked, supervisor names and supervisor phone numbers on the application in descending order, starting with your current job. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed state application may not be considered.
Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, the Equal Employment Opportunity page, your Social Security Number, birth date, driver's license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.
Although the intent is to fill this vacancy as soon as possible, the exact duration of the selection process can vary and is unknown at this time.
Other
Please note: To obtain list eligibility, you will need to take and pass an examination for the classification to establish list eligibility prior to a job offer. Please visit the link below to search for an examination. ****************************************************************
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
$37k-53k yearly est. 9d ago
Public Safety Dispatcher I
City of Chino, Ca
Dispatcher job in Chino, CA
Offering Excellent Benefits $2,599.32 Monthly Benefit Bank for Health Insurance 155 Holiday Hours per Fiscal Year (can be converted to pay) will remain open until the position is filled. Qualified applicants will be invited to attend a written examination as part of this recruitment process. Passing candidates may be invited to an interview. Additional details to be provided prior to testing.
You can waive the written exam by submitting a P.O.S.T. Entry-Level Dispatcher Selection Test Battery score of 45 or above, taken within the past 12 months from the date you apply. These results must be attached to your application to be considered.
The Chino Police Department is seeking highly motivated individuals to apply for the position of Public Safety Dispatcher I. The Police Communications Center is comprised of 17 Public Safety Dispatchers and three (3) Public Safety Dispatch Supervisors. The center is a new state of the art facility which offers standing and sitting workstations with personal comfort systems at each console. There is also an onsite gym available for a small fee payable to the Police Officer's Association.
Typing Requirement: This position requires a minimum typing speed of 40 net words per minute with fewer than 10 errors. A valid typing certificate must be submitted with your application or provided directly to Human Resources before you can be invited to interview. Applicants who do not provide a valid certificate will not be considered. The certificate must be from an accredited school or agency, dated within the past 12 months, and this requirement also applies to internal applicants not currently working in a job classification that requires typing at 40 net words per minute. Note: Typing test results from an online application will not be accepted.
Definition:
Under general supervision, receives emergency and non-emergency calls; dispatches Police and emergency units; maintains contact with personnel in the field; operates a variety of transmitting/receiving equipment; performs a variety of general support duties related to dispatch activities; and does related work as assigned.
Duties/Responsibilities
This is the entry-level class in the public safety dispatching class series. Public Safety Dispatcher I's learn to perform dispatching related duties and responsibilities. Advancement to Public Safety Dispatcher II requires an incumbent to successfully complete the Dispatching In-Service Training Program. Advancement to the next level is not automatic and requires an evaluation by management of the incumbent's skill and performance levels. This is a civilian position.
Essential Functions:
* Receive requests for Police and emergency services over the phone; answer 911 calls; screen incoming calls to determine necessity, priority, and type of response required; monitor other radio frequencies to be aware of incidents elsewhere that may affect operations.
* Dispatch, as necessary, Police and other emergency units in response to calls for service or requests from Officers in the field; use appropriate terminology and cite Code sections by number; call public and private agencies, such as allied law enforcement, hospitals, towing services and utilities, and request mutual assistance when necessary.
* Keep track of Police unit locations and status; maintain constant radio communication with personnel in the field; run warrant checks on subjects, registration checks on vehicles, and property checks; relay information and instructions to personnel in the field.
* Maintain accurate log of incoming service requests and actions taken; prepare other reports and records as directed; maintain files necessary for dispatch as assigned; enter, update, and retrieve information from the computer and teletype networks.
* Operate a variety of public safety telecommunications equipment; test and inspect equipment as needed.
* Provide temporary and vacation relief for other staff as necessary.
* Provide general information to the public; as necessary, refer callers to appropriate agencies; calm callers; maintain professionalism in radio transmissions during hectic, tense, and dangerous situations.
* Interact with various federal, state, and local databases to support field units with investigations.
* Monitor and operate a variety of sensors such as CCTV cameras and License Plate Readers to provide real time information to field units.
* Interact with co-workers at all levels in the organization in a collaborative and customer service-oriented manner.
* Maintain prompt and regular attendance.
* Perform all duties within the context of the City's Mission Statement and Organizational Values.
Qualifications
Any combination of education and experience that provides the required knowledge, skills, and abilities to perform the essential job duties of the position is qualifying. A typical example includes:
Education:
* High School Diploma or G.E.D.
Licenses/Certifications:
* Typing certificate with a minimum typing speed of 40 net words per minute, with no more than 10 errors, dated no earlier than one year from application date.
* Possess certificate verifying successful completion of a P.O.S.T. Basic Dispatch Academy (desirable).
Experience:
* One year of work experience which required considerable public contact.
Knowledge of:
* Dispatching activities.
* Record keeping principles and practices.
* Modern office procedures, methods, and practices.
Ability to:
* Learn to assess and prioritize emergency situations.
* Learn City dispatching codes, policies, and procedures.
* Remain calm and learn to make rapid decisions exhibiting sound judgment in emergency situations.
* Learn to operate complex radio and telephone systems.
* Read and interpret street maps.
* Deal tactfully and courteously with the public, City staff, and co-workers.
* Understand and follow verbal and written directions.
* Use correct English grammar, punctuation, and spelling.
* Communicate clearly and concisely, both orally and in writing.
* Establish and maintain cooperative working relationships.
* Work mandatory overtime as assigned.
* Learn to operate a computer terminal and other office equipment quickly, accurately and, at times, concurrently.
* Learn to dispatch Police and other emergency units quickly and effectively.
* Speak precisely.
* Work under pressure and exercise good judgment.
* Learn to effectively communicate and elicit information from upset and irate callers.
* Use good judgment in handling sensitive and/or confidential matters with discretion and maintain the privacy of such information.
Training/Safety Requirements:
* Job specific training will be provided according to class specification during work hours.
Special Requirements
* Must be at least 18 years of age at the time of application.
* Work rotating shifts, weekdays, weekends, evenings, and holidays (hours/days will be adjusted as needed).
* Report immediately to work for emergency coverage and to other facilities than the Police Department.
* Successfully pass a practical test (may be required).
* Receive satisfactory results from a background investigation, polygraph test, psychological evaluation, physical examination, which includes a drug screen, and an administrative review.
Physical Profile:
Category I - Light Physical Effort: Positions in this category require normal physical abilities associated with the ability to read, write, and communicate in a work environment requiring no extraordinary physical strength or special physical qualifications.
Characteristics: Work assignments for this category are normally located in a work environment which has no unusual physical requirements or environmental conditions, unless separately identified. Positions in this category require only light physical effort while performing such functions as typing, writing, filing, computing, operating light office equipment, interviewing, counseling, researching, planning, analyzing, and supervising. Positions allocated to this category are distinguished by lack of duties involving strenuous activities. These positions seldom lift more than 20 pounds.
Physical Requirements:
* Reaching: Reaching above the shoulders to place and/or retrieve objects.
* Sitting: Ability to sit with little movement for long periods of time (usually a minimum of two or more hours per day).
* Color Vision: Ability to identify and distinguish colors.
Details:
Department/Division: Police/Dispatch
Reports To: Public Safety Dispatch Supervisor
Employee Unit:
Chino Police Professional Employees Association (CPPEA)
IMPORTANT INFORMATION
The City of Chino is committed to offering reasonable accommodations to job applicants with disabilities. If you need an accommodation due to a disability, please contact the Human Resources/Risk Management Department at **************. Requests should be made three (3) business days in advance.
Prospective employees selected for employment must successfully complete a medical examination and a background check, including professional reference checks. The background check, paid for by the City, also includes Live Scan fingerprinting through the Department of Justice.
The provisions of this bulletin do not constitute an expressed or implied contract and any provisions contained in this bulletin may be modified or revoked without notice
For questions regarding this recruitment, please contact Human Resources Analyst/Risk Management Analyst, Genevieve Hughes at *********************** or ************.
The City of Chino offers a generous benefits package to its eligible employees, including health, dental, vision, life insurance, and a variety of additional voluntary options. The specific benefits available are based on the bargaining unit of your position. To see the specific benefits for your position, please follow the link below to the city website's benefits page and select the benefits document that corresponds to your position's bargaining unit.
Employee Benefits | Chino, CA (cityofchino.org)
01
Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?
* Yes
* No
02
This position requires the ability to type 40 net words per minute, with no more than 10 errors. If you are selected to interview for this position you will need to provide a valid typing certificate to Human Resources. Please check the instructions on the City of Chino Employment page for information on how to obtain a valid typing certificate. Please select one of the following:
* I acknowledge that a valid typing certificate showing 40 net words per minute and dated within the past year, will be required of me.
* I have attached the required typing certificate, dated within the last 12 months, showing 40 net words per minute, with less than 10 errors.
* I currently work for the City of Chino in a position that requires typing at 40 words per minute.
* I am not able to meet this typing requirement.
03
Are you currently working at another agency as a Public Safety Dispatcher, or have you worked as a Dispatcher with another agency within the past 12 months?
* Yes
* No
04
While not required, successful completion of a P.O.S.T. Basic Dispatch Academy is highly desirable. Do you currently have a certificate verifying successful completion of a P.O.S.T. Basic Dispatch Academy?
* Yes
* No
05
This position requires you work rotating shifts, weekdays, weekends, evenings, and holidays (hours/days will be adjusted as needed.) Are you available to work this schedule?
* Yes
* No
06
One year of work experience which required considerable public contact is required. Do you have this required experience and is it reflected on your application?
* Yes
* No
07
Were you referred to this position by a current City of Chino Employee?
* Yes
* No
08
If you answered "Yes" to Supplemental Question #7 and were referred by a current City of Chino Employee, please enter the employee's name here:
Required Question
Employer City of Chino
Address 13220 Central Avenue
Chino, California, 91710
Phone **********
Website **************************
$37k-54k yearly est. Easy Apply 13d ago
Public Safety Communications Dispatcher - Department of Emergency Management (8238)
City and County of San Francisco 3.0
Dispatcher job in San Francisco, CA
Under general supervision, receives incoming telephone calls for 911 police, fire, and medical emergency and non-emergency services, and dispatches public safety personnel units and equipment to respond to calls for service utilizing a two-way radio system, Computer Aided Dispatch system, multiple display terminal and other related equipment; evaluates, prioritizes, documents and directs calls to appropriate resources; maintains two-way communications with police, fire and emergency medical units; exercises considerable judgment in transmitting pertinent information to field units and in dispatching emergency personnel and equipment in accordance with established regulations and procedures; and performs other related duties as required.
This is the entry level in the emergency communications dispatcher classification series responsible for learning and applying methods, techniques and practices in police, fire and emergency medical dispatching. Initially, incumbents work in a training capacity to learn all aspects of police, fire and emergency medical dispatching. As experience accrues, the incumbent performs with increasing independence. This class is distinguished from the 8239 Public Safety Communications Supervisor in that the latter exercises full supervisory responsibilities over staff and the work of the unit.
Job Description
EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.
1. Receives emergency calls and obtains information to determine facts; evaluates such information to determine what type of response is necessary and dispatches the required police, fire or medical service.
2. Dispatches police, fire and emergency medical personnel and equipment on both routine and emergency calls to specific locations utilizing a Computer Aided Dispatch system, multiple video display terminal, radio console and related equipment.
3. Operates a two-way radio system in communicating with a number of mobile units in the field to receive and transmit emergency service messages and information.
4. Evaluates incoming reports of police, fire and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel.
5. Monitors, coordinates and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus.
6. Responds to public inquiries regarding emergency medical service, fire rescue, police assistance, crimes, violations and other offenses; properly classifies and prioritizes any report or complaint information and determines appropriate course of action.
7. Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for fire or medical service assistance, or to notices of wanted persons, stolen property, warrants and all-points bulletins.
8. Maintains record of all calls received and prepares reports of critical incidents.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of: Principles, practices and procedures of emergency communications for police, fire and emergency medical dispatching; call evaluation techniques; general geography of city roads, streets, highways, public facilities and buildings; federal and state regulations governing the operation of communications systems for transmitting emergency information and dispatching personnel and equipment; proper office procedures and record-keeping techniques.
Ability and Skill to: Operate a public safety computer system and two-way radio; interpret federal communications and departmental regulations, policies and procedures; speak and write in English, spell correctly and communicate in a clear, concise and understandable manner; memorize names and locations; analyze situations accurately, think and act quickly in emergency situations and exercise sound judgment; work under considerable stress caused by a volume of messages or emergency conditions involving the protection of life and property; work under emergency or austere conditions following a disaster; maintain an effective working relationship with supervisors and co-workers; exercise sensitivity with various members of the public; work weekends, nights, holidays, irregular hours and overtime; and ability to operate a computer terminal at 40 words per minute (net).
Qualifications
MINIMUM QUALIFICATIONS
These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.
Education: Possession of a high school diploma or equivalent (GED or High School Proficiency Examination).
Experience: Two (2) years of experience in a public contact position providing information and/or a service, or in a position where the primary responsibility is interacting with people.
License and Certification: None
Substitution: Completion of thirty (30) semester units or forty-five (45) quarter units of coursework from an accredited college or university may substitute for one (1) year of the required experience as described above.
Additional Information
SUPPLEMENTAL INFORMATION
Working Conditions: Public Safety Communications Dispatchers work in a fast-paced, highly stressful, and confined environment, wear headsets which restrict physical movement in the work area, and sit or stand and view video displays for extended periods of time. Dispatchers work 8-hour or 10-hour shifts, or longer, and may be assigned to work various schedules which include day shift, swing shift, night shift, weekends, holidays, and overtime. Must be willing and able to respond, report, and mobilize as necessary.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
$37k-53k yearly est. 60d+ ago
Public Safety Dispatcher
Military, Veterans and Diverse Job Seekers
Dispatcher job in California
MINIMUM REQUIREMENTS Education, Training and Experience: Graduation from high school or GED equivalent. Two years of responsible clerical or law enforcement-related experience requiring public contact. Time served as a District Intern counts towards the years of experience.
At least one year of operational experience in a public safety setting performing duties comparable to that of Public Safety Dispatcher is preferred but not required.
Licenses; Certificates; Special Requirements:
A current, valid California Class C driver's license at time of appointment and maintained at all times thereafter in order to operate a vehicle on District business.
Must successfully pass a complete background investigation to include a police records check, employment history, credit history, education history, polygraph examination, neighborhood check and reference check.
Must successfully pass a pre-employment physical examination, psychological examination, and drug screen.
$38k-55k yearly est. 60d+ ago
Public Safety Dispatcher I
City of Vacaville (Ca 4.1
Dispatcher job in Vacaville, CA
ABOUT OUR JOB The City of Vacaville - A beautiful place to live, a great place to work! With more than 600 employees, the City of Vacaville values work-life balance and offers flexible/hybrid work schedules, every other Friday off, employee social and wellness activities, casual dress days, competitive pay and generous benefits and retirement package.
Contribute to our vibrant community and join our team!
Please see our Police Department recruitment website for more information!
The City of Vacaville is seeking highly motivated and dependable individuals who thrive in fast-paced environments to join our Public Safety Communications Team as a Public Safety Dispatcher I. This recruitment will establish an eligibility list to fill vacancies that may arise within the next 12 months.
The Vacaville Police Department is committed to delivering the highest level of law enforcement services to the community. The Communications Center is staffed by a team consisting of one Communications Manager, four Communications Supervisors and 19 Public Safety Dispatchers. The Vacaville Police Department takes pride in its dedication to public safety and service, guided by core values of integrity, ethics and respect for individual dignity.
Public Safety Dispatcher I Salary Range: $79,803.50 - $97,001.39/annually
2% COLA scheduled for 11/01/2026
Working for the City of Vacaville comes with an excellent benefits package, including:
* Medical Insurance at affordable rates - City covers up to 85% of Kaiser premium, other plans are also available
* Vision and Dental Insurancemonthly premiums covered 100% by the City
* Holiday Pay at 5.38% of base salary
* Tuition reimbursement up to a maximum of $2,200 per fiscal year
* California Peace Officers Standards and Training (POST) - Intermediate Certificate Pay - $3,000 per year
* California Peace Officers Standards and Training (POST) - Advanced Certificate Pay - $6,000 per year
* California Public Employees Retirement System (CalPERS) plan enrollment and Retiree Health Savings account
See our generous Benefits Summary page for more detailed information.
For a complete job description, visit our website at***********************
ABOUT YOU
The Ideal Public Safety Dispatcher Candidate:
The ideal candidate will possess strong interpersonal skills to work effectively with all City departments, employees at all levels and other law enforcement agencies. They will also demonstrate excellent oral and written communication skills.
Typical duties and responsibilities of a City of Vacaville Public Safety Dispatcher include:
* Receiving and responding to both routine and emergency calls
* Evaluating requests to determine priority level and type of response required
* Determining the location and nature of emergency and non-emergency calls for service
* Referring callers to the appropriate agency or resource
* Providing general information to the public
* Operating a computer-aided dispatch (CAD) system and law enforcement records system and conducting inquiries using various criminal justice databases
* Dispatching and coordinating responses for multiple units simultaneously
* Operating a multi-channel radio console supporting Police, Fire and other emergency services
EDUCATION AND EXPERIENCE- Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Education: High school diploma or equivalent.
Experience:One year of increasingly responsible experience in a work environment with frequent interruptions, which includes a high degree of customer service. Some clerical or administrative experience in a fast-paced environment that involves the use of phones and a computer while working with the public is desirable. Some work experience in a public safety agency is also desirable.
License or Certificate:
A POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) T-score of 50 or above is highly desirable.
* Attach a copy of a valid T-SCORE of 50 or above from a POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) taken within the past 12 months, if you possess one. Applicants may use a T-score from a POST Dispatcher Test administered by another agency. If you do not possess a valid T-score, applicants may contact The Academy, South Bay Regional Public Safety Training Center (*********************** or other local law enforcement agencies and/or basic training academies to determine if they are administering the POST Dispatcher Test. Additional information about the test may be obtained by visiting the Police Officer Standards and Training (POST) website at ****************
Successful completion of the California Peace Officers Standards and Training (POST) Public Safety Dispatchers Basic Course and the Emergency Medical Dispatch (EMD) certificate program is required within 12 months of hire.
Positions in the classifications of Public Safety Dispatcher I/II are expected to work irregular hours, including nights, weekends, and holidays.
All applications will be reviewed and screened. Only the most qualified candidates who have submitted the required documents will be invited to continue in the examination process.
ABOUT EVERYTHING ELSE
This recruitment is currently open and continuous, but may close without further notice at any time. Interested candidates are encouraged to apply and submit applicable documents as soon as possible.
A completed City of Vacaville application, supplemental questionnaire, and other required documents must be received by Human Resources at 650 Merchant Street, Vacaville, CA 95688by the closing of this recruitment.
Applicants are encouraged to apply online at***********************. Application packets may also be requested in person at the Human Resources Department or by calling **************.Cover letters and resumes are encouraged asa supplement but cannotbe accepted in lieu of a completed application packet.
IMPORTANT:Contact with applicants will primarily occur via email. Please ensure that your application indicates a valid email address that you check regularly.
The City of Vacaville is a proud organization of sophisticated, compassionate and hard-working individuals committed to honesty and integrity. Applicants considered for appointment will be required to undergo several evaluations including, but not limited to, a thorough background investigation (including a CVSA exam), a comprehensive medical exam and a psychological exam.
For ADA information and other Frequently Asked Questions, please clickhere.
$79.8k-97k yearly 34d ago
Dispatcher - Temporary Position
Transdevna
Dispatcher job in Tulare, CA
Transdev in Tulare, Ca is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.
This is a Temporary Position
Transdev is proud to offer
Position Subject to Collective Bargaining Agreement:
+ $24.00 - $28.50(Union Collective Bargaining Agreement Payscale)
+ Starting pay $24.00 with progression to $28.50 after 6years.
Benefits include:
+ Vacation: Accrued per Union CBA Guidelines
+ Paid Sick Leave: Accrued according to union CBA guidelines; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
+ Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
+ Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
+ Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
+ Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
+ Other duties as required.
Qualifications:
+ High School Diploma or GED; Technical Degree preferred.
+ 3-5 years' experience dispatching.
+ Excellent verbal, interpersonal and customer service skills.
+ Problem solving and analytical skills.
+ Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements:
+ Must be able to work shifts or flexible work schedules as needed.
+ The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
+ Work environment will be a combination of both indoors and outdoors.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and
candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview
process, please contact ********************
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
* Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the
U.S.).
* Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants:Please Click Here for CA Employee Privacy Policy.
Job Category: Administrative / Clerical / Payroll / HR / Accounting
Job Type: Temporary
Req ID: 6932
Pay Group: RZ7
Cost Center: 389
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.
$24-28.5 hourly Easy Apply 22d ago
26-02 Public Safety Radio Dispatcher Trainee
City of San Jose, Ca 4.4
Dispatcher job in San Jose, CA
Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work.Visithere to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and hereto learn more about San José.
The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran statusor any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at ************, 711 (TTY), or via email at *************************.
About the Department
The San José Fire Department's (SJFD) core mission is to serve the community by protecting life, property, and the environment through prevention and response. SJFD is a high-volume, high-performance, all-risk Fire Department that protects approximately 200 square miles including residential, commercial, high-rise, wildland interface areas, and several high-hazard occupancies.
Click here for information on the SJFD Department.
Click here for information on Benefits.
Click here for information about the Fire Communications Division.
Clickherefor the California Equal Pay Act
To apply, please complete an application via the City of San José's website at: **************************************
Position Duties
Please note that applications are currently not accepted through CalOpps or any other third party job board application system. To apply, applicants must complete an application via the City of San Jose's website at ******************************
The annual salary for the Public Safety Radio Dispatcher Trainee classification is $102,260.07 per year. This includes an approximate five percent (5%) ongoing non-pensionable compensation pay and a (3.75%) Public Safety Radio Dispatcher Certification Pay.
Upon successful completion of training, Public Safety Radio Dispatcher Trainees are eligible for promotion to the Public Safety Radio Dispatcher classification. The salary range for the Public Safety Radio Dispatcher classification is currently $109,443.99 - $133,053.03 annually. This includes an approximate five percent (5%) ongoing non-pensionable compensation pay and a (3.75%) Public Safety Radio Dispatcher Certification Pay.
The SJFD is accepting applications for the position of Public Safety Radio Dispatcher Trainee. This is the entry-level training classification for a career in public safety dispatching within the City of San José. As a Public Safety Radio Dispatcher Trainee, you are provided with formal training, both in the classroom and in the Communications Center, to develop the knowledge, skills, and abilities necessary to perform the full range of public safety dispatching functions. Trainees must successfully complete all formal academic and on-the-job training to be appointed to the class of Public Safety Radio Dispatcher and retain their employment.
Duties of the Public Safety Radio Dispatcher include answering emergency and non-emergency telephone calls, complying with medical and fire call taking and dispatching policies and protocols, obtaining information from callers, providing emergency instructions over the telephone, entering data into the computer-aided dispatch (CAD) system, dispatching fire and emergency medical personnel and equipment, providing telecommunications systems support, and performing other related work as assigned.
The Public Safety Radio Dispatcher Trainee Training Program includes Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) protocol training. The EMD and EFD certification is a condition of employment. If an employee fails to maintain San José Fire Department protocol compliance standards, the employee is subject to discipline up to and including termination.
These positions may require working weekends, holidays and/or assignments including swing, midnight, or other nonstandard shifts. Shifts are currently an 8-hour schedule during training (five days a week). Shift schedules may change based on the needs of the Department, and may include an alternate 9-hour schedule (every other set of days off includes three days off). You must be available to work the shift schedule assigned to you by the Department. There is a shift differential payment of $2.25/hour for swing shift and $2.50/hour for midnight shifts.
Mandatory overtime will be required during critical incidents or to maintain staffing levels.
Wearing a uniform is required.
Incumbents receive paid training beginning on their first day attending the Public Safety Radio Dispatcher Trainee Academy. Employee benefits are provided in accordance with the applicable union agreement.
Laterals are encouraged to apply.
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
In addition to the salary, employees in the Public Safety Dispatcher Trainee classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay and a (3.75%) ongoing non-pensionable Public Safety Radio Dispatcher Certification Pay.
Salary range(s) for this classification is/are:
* $93,870.40 (pensionable)
* $98,563.92(non-pensionable 5%)
* $102,260.07(non-pensionable 3.75%Public Safety Radio Dispatcher Certification Pay)
Minimum Qualifications
Education:Successful completion of high school, General Educational Development (GED) certificate, or California Proficiency Certificate
Experience:One year of experience receiving, processing and/or dispatching calls in a radio dispatch or call center (one year = 2080 hours) OR, three years of experience working in public contact employment (three years = 6240 hours)
Certifications:When assigned to the Fire Department, must possess within three (3) months of employment, and maintain the Emergency Medical Dispatch and Emergency Fire Dispatch certification through the International Academies of Emergency Dispatch.
Other Qualifications
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.
* Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
* Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts.
* Building Trust - Communicates an understanding of the other person's interests, needs and concerns; identifies and communicates shared interests and goals; identifies and communicates differences as appropriate; demonstrates honesty, keeps commitments, and behaves in an appropriate manner.
* Multi-Tasking - Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).
* Reliability - Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate.
* Customer Service- Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.
* Social Awareness - Demonstrates the ability to read or sense other people's emotions and how they influence the situation of interest or concern; demonstrates empathy and organizational awareness.
In addition, ideal candidates will also possess basic knowledge, skills and abilities to:
* Pass an intensive background investigation;
* Learn to accurately and quickly enter information in the computer system while
receiving information via radio and telephone;
* Learn radio codes used in computer-aided dispatch;
* Retain composure and work accurately under pressure in emergency situations;
* Read, write, spell, and speak in clear and concise English;
* Deal tactfully with the public and others;
* Follow oral and written instructions;
* Learn and interpret maps;
* Work in a confined area and wear a radio headset
* Type
Competency in a City approved language other than English is desirable, but not required for employment.
Selection Process:
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Applicants deemed most competitive after oral interviews will be required to pass a Fire background investigation, which includes polygraph and psychological screening. Additional phases of the selection process are described below.
Tentative Timeline
Personal History Questionnaire: February 18, 2026 - February 25, 2026 (on-line)
Information Sessions: week of February 18, 2026 (Via Zoom) Exact date to be determined.
Computer Practical (CritiCall Exam): February 18, 2026 - February 25, 2026 (online)
Oral Board Interview (In Person): March 9, 2026 - March 12, 2026
Selection Interview (2nd Interview - In Person): May 12, 2026 - May 14, 2026
Tour/Sit Along (In Person):March 19, 2026 to March 28, 2026
Backgrounds (In Person): March 16, 2026 to April 27, 2026
Poly/Psych/Medical Exams (In Person):May 18, 2026 to June 5, 2026
Final Job Offer Notifications: June 18, 2026
Academy Start Date: July 6, 2026
* DATES MAY BE SUBJECT TO CHANGE IF NEEDED*
PERSONAL HISTORY QUESTIONNAIRE (PHQ): The most qualified applicants for Public Safety Dispatcher Trainee will be invited to complete an online pass/fail PHQ screening. The PHQ screening is designed to identify applicants who meet the Fire Department's hiring standards. The PHQ screening will consist of approximately 180 questions. The questionnaire will ask applicants to self-report behavior that has been determined to relate directly to job suitability.
Applicants should be prepared to provide detailed information of their personal history in the following nine categories: education, employment, driving history, military experience, substance use, financial history, legal history, fire, public safety and/or emergency medical experience, and other general information.
INFORMATION SESSION: The Information Session provides applicants with more details regarding the day-to-day duties of the position(s) and an overall understanding of the hiring and training process. Candidates will also have an opportunity to ask questions of current dispatch personnel.
COMPUTER PRACTICAL EXAM (CritiCall): Candidates will be invited to take a computerized practical exam. During this exam, applicants are tested in several areas including data entry, multi-tasking, call summary, reading comprehension, map reading and more. Only the most qualified applicants will move forward from this examination.
COMPUTER PRACTICAL (CritiCall) TEST PREPARATION: Additional information about the computer practical exam (CritiCall), including a test preparation guide can be found at: *******************************************************
The San José Fire Department will notaccept previous test scores; all candidates who pass the PHQ must take and pass the computer practical exam (CritiCall) during this recruitment in order to continue to be considered for the position.
ORAL BOARD INTERVIEW:Oral board interviews will be held after candidates pass the practical exam (CritiCall).
BACKGROUND: The most qualified candidates who pass the practical exam (CritiCall) and oral board interviews will be considered for advancement to the background.
TOUR/SIT ALONG: This is an in-person sit along in the Fire Communications Control Room. Candidates who advance to the background will be notified regarding scheduling of the in-person sit along.
If you have questions regarding the duties of this position, please email inquiries to *********************************.
The application deadline is Wednesday, January 28, 2026, at 11:59 PM. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email ************************* and we will research the status of your application. Please contact Human Resources at **************, or ***************************** if you have any questions.
If you have questions about the duties of these positions, the selection or hiring processes, please contact Denisse Madrizat ****************************.
Additional Information:
Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.
You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.
Please note that applications are currently not acceptedthrough CalOpps or any other third party job board application system.
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email ************************* and we will research the status of your application.
AI and the Hiring Process
We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be avaluable tool for learning, research, and professional growth. We encouragecandidates to use AI responsibly as a support in preparing application materials, liveassessments, and interviews. However,we value authenticity, accuracy and truthfulness.Application responses and interview answers must reflect your ownknowledge, skills, and experiences. While AI can supplement preparation, it cannotreplace the originality and judgment we look for in our employees. This ensuresfairness,transparency, and equityfor all applicants in the hiring process.
$109.4k-133.1k yearly 5d ago
Transportation Dispatcher
Mariposa County Unified
Dispatcher job in Mariposa, CA
Mariposa County Unified School District and COE See attachment on original job posting A complete application packet will, at a minimum, include: >A Complete EdJoin Classified Employment Application* >Cover Letter >Professional Resume > State-Required Licenses and Certifications: >Valid California Class B commercial driver's license with passenger endorsement > Valid California Special Services Drivers Certificate QUALIFICATIONS: Required: >High School Diploma or GED >At least 5 years of bus driving or related experience CURRENT MCUSD INTERNAL STAFF (excluding substitutes): If you are interested in this position please refer to "Links Related To This Job" and select the "MCUSD Internal Employee - Lateral/Promotional Transfer Request Form" or copy and paste this link to your web browser - ************************* JtKh79EEh7
Incomplete application packets will NOT be considered. *Complete Edjoin application will include the following information: >Education >Work Experience (last 3 years) > 3 Professional References* Professional Resume should consist of all relatable work experience to the position to which you are applying as this will assist in salary placement. *Professional References are persons who know your qualifications for the position to which you are applying and are not persons that are related to you.
A complete application packet will, at a minimum, include: >A Complete EdJoin Classified Employment Application* >Cover Letter >Professional Resume > State-Required Licenses and Certifications: >Valid California Class B commercial driver's license with passenger endorsement > Valid California Special Services Drivers Certificate QUALIFICATIONS: Required: >High School Diploma or GED >At least 5 years of bus driving or related experience CURRENT MCUSD INTERNAL STAFF (excluding substitutes): If you are interested in this position please refer to "Links Related To This Job" and select the "MCUSD Internal Employee - Lateral/Promotional Transfer Request Form" or copy and paste this link to your web browser - ************************* JtKh79EEh7
Incomplete application packets will NOT be considered. *Complete Edjoin application will include the following information: >Education >Work Experience (last 3 years) > 3 Professional References* Professional Resume should consist of all relatable work experience to the position to which you are applying as this will assist in salary placement. *Professional References are persons who know your qualifications for the position to which you are applying and are not persons that are related to you.
Comments and Other Information
This position is contracted for 8 hours 261/days a year to serve our Transportation Department. If you need further information please call **************. The Mariposa County Unified School District is located in Mariposa County and serves grades K-12. With approximately 1,700 students, the area consists of several necessary small schools, K-8 schools, and one comprehensive high school. Mariposa County has several rural communities that surround Yosemite National Park and are centrally located in California to provide a day's drive to old-growth forests, deserts, coastal communities, and cities. The area is suited for those interested in outdoor activities and rural community life. THE MARIPOSA COUNTY UNIFIED SCHOOL DISTRICT IS AN EQUAL OPPORTUNITY EMPLOYER: The Mariposa County Unified School District is an Equal Opportunity Employer and does not discriminate in any employment practice, education program, or educational activity on the basis and/or association with a person or group with one or more of these actual or perceived characteristics of age, ancestry, color, disability, ethnicity, gender, gender identity or expression, genetic information, marital status, medical condition, national origin, political affiliation, pregnancy and related conditions, race, religion, sex (including sexual harassment), sexual orientation, Vietnam Era Veterans' status, or any other basis prohibited by California state and federal nondiscrimination laws respectively, and provides equal access to the Boy Scouts and other designated youth groups. Not all bases of discrimination will apply to both education services and employment. The following person has been designated to handle inquiries regarding the nondiscrimination policies: Marica Miller, Deputy Superintendent/Title IX Coordinator; P.O. Box 8; Mariposa, CA 95338; *************
The average dispatcher in Fresno, CA earns between $29,000 and $55,000 annually. This compares to the national average dispatcher range of $27,000 to $44,000.
Average dispatcher salary in Fresno, CA
$40,000
What are the biggest employers of Dispatchers in Fresno, CA?
The biggest employers of Dispatchers in Fresno, CA are: