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Dispatcher jobs in Georgia - 124 jobs

  • Service Order Dispatcher

    Aptim 4.6company rating

    Dispatcher job in Georgia

    The Work Control Service Order Dispatcher will support APTIM Federal Services by successfully receiving, recording, and distributing a wide variety of Demand Maintenance Orders (DMO) in a call center environment, while utilizing systems including Maximo, General Fund Enterprise Business System (GFEBS), and Army Maintenance Activity (ArMA). This position also provides support to government, management team, project coordinators, and shops while ensuring proficiency of work and meeting deadlines while adhering to office procedures. **Key Responsibilities/Accountabilities:** + Receives a variety of inbound calls from customers across the Ft. Benning installation regarding DMO requests for HVAC, plumbing, electrical, grounds services, building monitoring, alarm maintenance, locksmith, and appliance services. + Records caller information and the service requested to input DMOs in Maximo, GFEBS, and ArMA. + Prioritizes DMOs based on level of urgency and service requested. + Assists with converting Individual Job Order (IJO) 4283 into a DMO service order. + Attend departmental meetings and trainings. + Other job duties as assigned **Basic Qualifications:** + Must have at least 1-3 years of experience being a Service Order Dispatcher + Valid State Driver's License + Meet requirements for: drug screening, background check, and MVR check (MVR points are subject to company policy) + Must be able to obtain Common Access Card (CAC) **Who we are and what we do:** **ABOUT APTIM** APTIM is committed to accelerating the transition toward a clean and efficient energy economy, building a sustainable future for our communities and natural world, and creating a more inclusive and equitable environment that celebrates the diversity of our communities. We specialize in environmental, resilience, and sustainability and energy solutions, as well as technical and data solutions, program management, and critical infrastructure. For every challenge our clients face, there is an opportunity for APTIM to innovate a fit-for-purpose solution that will raise your organization or community to a new standard of excellence. What you can expect from APTIM: ► Work that is worthy of your time and talent ► Respect and flexibility to live a full life at work and at home ► Dogged determination to deliver for our clients and communities ► A voice in making our company better ► Investment into your personal and professional development Wage Rates & Union Benefits Wage rates and fringe benefits for this position are governed by terms of a collective bargaining agreement (CBA) between the company and a union with jurisdiction for the job location. CBAs for union projects typically include a retirement plan (such as a pension, annuity, or 401(k)), health insurance (e.g., medical, dental, vision), and other benefits. APTIM pays the costs for some fringe benefit plans for employees working on union projects. Under some CBAs, however, you may be required to contribute a percentage of your wages toward the cost of these benefits. Additionally, you may also qualify for paid sick leave, paid holidays, paid vacation, and supplemental insurance plans (e.g., life, short-term disability, long-term disability). The CBA contains the terms and conditions of eligibility as well as information about any costs to you. APTIM's Human Resources department is prepared to answer any questions you might have about wage rates, fringe benefits, and their cost. As of the date of this posting, a good faith estimate of the current pay range for this position is $24.47 per hour. About APTIM - In Pursuit of Better (******************************************** \#LI-Onsite \#LI-BN1 Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may make their request known by e-mailing ********************************** or calling ************ for assistance. EOE/Vets/Disability
    $24.5 hourly 7d ago
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  • Dispatch Supervisor Delivery

    Builders Firstsource, Inc. 4.1company rating

    Dispatcher job in Augusta, GA

    PURPOSE Supervises and coordinates all activities of workers engaged in the distribution of products. Organizes and oversees the gathering of products, checking of products, quality assurance and commitment to deadlines. Assigns motor vehicles and drivers for conveyance of customer orders. ESSENTIAL DUTIES AND RESPONSIBILITIES Prepares work schedules to ensure that sufficient shift personnel are available for workload demands. Assigns duties and examines work for conformance to policies and procedures. Reviews dispatch operations to identify technical and operational training needs and recommend operational improvements. Reviews and recommends modifications to computer-aided dispatch systems. Tests, inspects, and operates radio, telephone, computer, and other equipment as needed. Prepares, reviews, and maintains reports, statistics, and records. Performs the work of subordinate dispatch personnel as needed. Meets with committees and other interested groups to develop, review, and update policies and procedures for dispatch operations. Maintains list of available vehicles. Assigns vehicles according to factors such as length and purpose of trip, freight requirements, and preference of user. Issues keys, record sheets, and credentials to drivers. Records time of departure, destination, cargo, and expected time of return for all deliveries. Investigates overdue vehicles. Directs activities of drivers by two-way radio. Confers with customers to expedite or locate missing, misrouted, delayed, or damaged merchandise. Maintains record of mileage, fuel used, repairs made, and other expenses. Establishes service or delivery routes. Assigns helpers to drivers. Reviews work orders from departments or complaints from customers, and records type and scope of service to be performed. Determines and schedules orders according to urgency. Contacts supply storekeeper to verify availability of parts and equipment to ensure scheduled work performance. Receives check in calls from delivery workers by radio, telephone, or in person. Informs workers of type and location of work to be performed and dispatches workers to job. Keeps records of repairs, installation and hours required on each job. Assigns orders to lift operators to be pulled from inventory. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. MINIMUM REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. COMPETENCIES Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. WORK ENVIRONMENT / PHYSICAL ACTIVITY The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Subject to both typical office environment and outside locations with temperature and weather variations. Must be able to lift and carry up to 50 pounds frequently and on occasion up to 80 pounds.
    $27k-41k yearly est. 4d ago
  • Dispatcher

    Skyline Courier & Logistics

    Dispatcher job in Alpharetta, GA

    Job Type: Part-To-Full-Time | On-Site Schedule: We are open 24/7/365, flexible availability is valued. Weekends required after training period. About the Role We are seeking a highly motivated and detail-oriented individual to join our time-critical courier team as a Dispatcher. In this hybrid role, you will coordinate driver schedules, manage logistics, and deliver top-notch customer support. This position is based in our office near the Atlanta airport, offering the opportunity to work in a tenured and collaborative environment. This is a rare opportunity to join a very tenured team in the middle of a growth opportunity. This part-to-full-time position offers competitive pay and comprehensive benefits for full-time employees, including: 401(k) matching Medical, dental, and vision insurance Paid time off (PTO) Adaptable Schedules Available Key Responsibilities Receive and process time-critical orders for products and deliveries with accuracy. Prioritize and dispatch calls based on urgency and business needs. Monitor driver routes and statuses to optimize schedules and ensure timely service. Provide drivers with critical information such as order details, traffic conditions, and delivery requirements. Maintain accurate records of calls, activities, and other relevant data in the system. Respond to customer inquiries and resolve issues in a professional and efficient manner. Qualifications Previous experience dispatching courier drivers is REQUIRED, please lead your inquiry with this information. Strong multitasking, problem-solving, and organizational skills. Excellent judgment and ability to think on your feet. Ability to handle multiple priorities and meet deadlines effectively. Intimate knowledge of the Atlanta, GA & Southeast Region. Must pass a background check and drug screening. A clean MVR is required. Work Environment This is an on-site role at our office near the Atlanta airport. Candidates must be comfortable working in a fast-paced environment and collaborating closely with team members to achieve operational excellence. About Us We are a growing transportation and distribution provider committed to offering customized solutions and exceptional service. Headquartered in Atlanta, GA, we operate service centers across the Southeast. Since the 1980's, our success has been driven by an elite team of logistics and customer service professionals. Take the next step in your career and join a team dedicated to delivering quality, reliability, and innovation in logistics.
    $28k-38k yearly est. 5d ago
  • Dispatcher

    Curran Recruiting

    Dispatcher job in Fairburn, GA

    We're looking for a reliable, detail-oriented Dispatcher to join our client's team! This role supports both trucking and rail operations, coordinating daily schedules, communicating with drivers and rail partners, and ensuring smooth, on-time movement of freight. What you'll do: • Schedule and dispatch drivers for pickups and deliveries • Coordinate shipments moving by rail and communicate with rail providers • Monitor routes, rail timelines, and provide real-time updates • Communicate clearly with drivers, customers, and rail contacts • Troubleshoot delays, service issues, or routing changes • Maintain accurate dispatch records and ensure safety/compliance What we're looking for: • Experience in dispatching (trucking, rail, or logistics) preferred • Strong communication and multitasking skills • Ability to stay organized in a fast-paced environment • Familiarity with dispatch/TMS systems and rail operations is a plus
    $28k-38k yearly est. 5d ago
  • Fire Your Dispatcher! O/O's 88% to 92%

    Fifth Wheel Transportation

    Dispatcher job in Georgia

    *88% to 92% of Gross *NO ESCROW *Self Dispatch Plan your own Loads *Major Fuel Discounts *HUGE Safety Bonuses *Trailer rental available *Plates Available *Plan your own Home time Self Dispatch Owner operators with VAN equipment in Alabama (AL), Georgia (GA), Florida (FL) Earn up to $8,000 weekly with 88% to 92% gross pay. Power-only options available. , weekly direct deposit, fuel program, and optional trailer rental. Apply now and drive with freedom. - Valid CDL-A license - Minimum 2 years of experience - 2005 or newer tractor - Must not be leased to another carrier - Must be eligible to operate under our MC - No DUI Careless Wreckless Driving - No SAP - 15+ over Speeding
    $21k-31k yearly est. 60d+ ago
  • Coordinator, Dispatch

    McLane Company, Inc. 4.7company rating

    Dispatcher job in Forest Park, GA

    Take your career further with McLane! The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide. The Dispatch Coordinator position is responsible for Driver dispatch operations in the Transportation Department. Benefits you can count on: * Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. * Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days. * 401(k) Profit Sharing Plan after 90 days. * Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more! What you'll do as a Dispatch Coordinator: * Prepare daily records and memos and maintain filing system for Driver Vehicle Inspection Reports. * Complete transportation pouches including route manifests, invoices, special customer notifications, maps and stores keys for drivers. * Develop and update driver and helper dispatch schedule daily. * Understand DOT hours of service and ensure driver compliance. * Set up daily tractor/trailer assignment for drivers. * Verify roadworthiness and keep maintenance records for tractors and trailers. * Call customers to inform them of variances in delivery times. * Expedite driver manifests and highlight keys. * Provide timely reports to immediate supervisor as requested. * Possess very strong interpersonal skills and be able to discuss dispatch issues with Driver Specialists, Customers and managers. * Meet this position's physical demands. * Other duties may be assigned. Qualifications you'll bring as a Dispatch Coordinator Teammate: * High School Diploma. * Knowledge of mainframe computer software (PeopleSoft) relating to record keeping/scheduling for drivers and helpers. * Preferred experience in Windows environment and on Excel, Microsoft Word, and Access programs; or similar programs. * Have 2 years in similar function (preferred). * Map reading abilities. * Understanding of distribution systems. * Ability to communicate in various methods with different levels. * Mathematical ability for maintaining schedules. * Understanding of dispatch issues and procedures. * This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards. Fit the following? We want you here! * Safety-focused * Reliable * Adaptable * Dedicated Moving America forward - together. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130 years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit ******************************************
    $32k-37k yearly est. 44d ago
  • Field Services Dispatcher

    Pirtek Peachtree

    Dispatcher job in Peachtree City, GA

    Job DescriptionBenefits: Competitive salary Dental insurance Employee discounts Health insurance Training & development Vision insurance Dispatcher / Operations Coordinator Mobile Services We are seeking an experienced Dispatcher / Operations Coordinator to support a fast-paced mobile services operation. This role is critical to coordinating field technicians, managing incoming service requests, and ensuring timely, professional service delivery. This position requires prior experience dispatching for a mobile or field services business. Key Responsibilities Receive, prioritize, and dispatch service calls across multiple territories Coordinate daily technician schedules to maximize efficiency and response time Monitor active jobs and adjust assignments as conditions change Communicate with customers regarding service status and estimated arrival times Enter and maintain accurate service information in dispatch/CRM systems Provide day-to-day guidance to technicians on schedules and priorities Escalate service issues, delays, or customer concerns to management Participate in a rotating after-hours on-call schedule shared with two other employees Required Qualifications Prior experience dispatching for a mobile or field services business (e.g., field service, mobile repair, utilities, trades, logistics, or similar) Experience coordinating technicians who travel to customer locations Strong organizational, multitasking, and decision-making skills Excellent verbal and written communication skills Proficiency with dispatch, scheduling, or CRM software Ability to remain calm and professional in high-pressure or emergency situations Preferred Qualifications Experience supporting emergency or after-hours service operations Prior lead, coordinator, or supervisory experience Familiarity with service metrics, response time tracking, or workload balancing Schedule & Classification Full-time, hourly (non-exempt) position On-site at our Tyrone, GA location Standard business hours plus rotating after-hours on-call duty Overtime eligible in accordance with federal and Georgia law Compensation & Benefits Hourly pay range: $20.00 $26.00 per hour, based on experience and qualifications Overtime eligibility Additional compensation for after-hours on-call participation, including stipend and call-in pay Stable, long-term opportunity in a service-driven operation Important Note to Applicants This role supports a mobile, multi-territory service operation. Candidates without prior mobile-service dispatch experience will not be considered. Applicants will be asked to describe prior mobile-service dispatch experience during the application process. This position is not call-center dispatch; hands-on field service coordination experience is required
    $20-26 hourly 22d ago
  • Public Safety Dispatcher

    Emory Healthcare/Emory University 4.3company rating

    Dispatcher job in Atlanta, GA

    **Be inspired. Be valued. Belong.** At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: + Comprehensive health benefits that start day 1 + Student Loan Repayment Assistance & Reimbursement Programs + Family-focused benefits + Wellness incentives Ongoing mentorship, development, leadership programs...and more! **Description** **RESPONSIBILITIES:** + The Public Safety Dispatcher displays analytical and organizational skills necessary to receive, evaluate, and dispatch emergency and non-emergency calls for assistance. + Utilizes effective communication through verbal and typing skills to maintain efficient operations and respond to police and security situations. + Exhibits technological competency to utilize complex telecommunications, alarms, and computer systems. + Answer, evaluate, prioritize, and dispatch emergency and non-emergency calls for assistance to Police and Public Safety Officers. + Monitor and process calls from large number of incoming telephone lines, intercom lines, emergency call boxes and alarms. + Monitor complex system of alarms, computerized access control, and CCTV. + Must remain calm and focused during life and death incidents to ensure Police, Security, and Medical response is appropriate and complete. **MINIMUM REQUIREMENTS:** + Two (2) years of customer service/telecommunications, military, law enforcement or security experience required. + A high school diploma or equivalent preferred. + Additional training beyond high school preferred. + APCO, IAHSS or related certification desired. **Additional Details** Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at *************************** . Please note that one week's advance notice is preferred. **Connect With Us!** Connect with us for general consideration! **Division** _Emory Univ Hospital_ **Campus Location** _Atlanta, GA, 30322_ **Campus Location** _US-GA-Atlanta_ **Department** _EUH Security_ **Job Type** _Regular Full-Time_ **Job Number** _159557_ **Job Category** _Public Safety and Security_ **Schedule** _Other_ **Standard Hours** _40 Hours_ **Hourly Minimum** _USD $19.34/Hr._ **Hourly Midpoint** _USD $23.56/Hr._ Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.
    $19.3-23.6 hourly 4d ago
  • Public Safety Dispatcher

    Emory 4.5company rating

    Dispatcher job in Atlanta, GA

    Be inspired. Be valued. Belong. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: Comprehensive health benefits that start day 1 Student Loan Repayment Assistance & Reimbursement Programs Family-focused benefits Wellness incentives Ongoing mentorship, development, leadership programs...and more! Description RESPONSIBILITIES: The Public Safety Dispatcher displays analytical and organizational skills necessary to receive, evaluate, and dispatch emergency and non-emergency calls for assistance. Utilizes effective communication through verbal and typing skills to maintain efficient operations and respond to police and security situations. Exhibits technological competency to utilize complex telecommunications, alarms, and computer systems. Answer, evaluate, prioritize, and dispatch emergency and non-emergency calls for assistance to Police and Public Safety Officers. Monitor and process calls from large number of incoming telephone lines, intercom lines, emergency call boxes and alarms. Monitor complex system of alarms, computerized access control, and CCTV. Must remain calm and focused during life and death incidents to ensure Police, Security, and Medical response is appropriate and complete. MINIMUM REQUIREMENTS: Two (2) years of customer service/telecommunications, military, law enforcement or security experience required. A high school diploma or equivalent preferred. Additional training beyond high school preferred. APCO, IAHSS or related certification desired. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at ***************************. Please note that one week's advance notice is preferred.
    $33k-41k yearly est. Auto-Apply 3d ago
  • Service Dispatcher

    Ricky Heath Plumbing, Heating, Cooling

    Dispatcher job in Macon, GA

    Hard Work Deserves A Generous Reward. Get Rewarded. At Ricky Heath Plumbing Heating & Cooling, we are more than just a plumbing company; we are a family. Our mission is to provide exceptional plumbing services in Macon and the surrounding areas while nurturing a culture that values our employees, cherishes our clients, and uplifts our community. Join that mission, and you will enjoy: A Smaller, More Flexible & Nimble Company Competitive Pay & Special Bonuses - Earn to $20/hr + bonuses Growth Opportunities Ongoing Training to Learn Valuable Skills Paid Time Off Employee Appreciation The Service Dispatcher is the quarterback of our plumbing, heating, and cooling team-calling the plays, keeping the pace, and making sure every move sets our technicians up for success. In this role, you'll coordinate daily schedules, optimize routes, and ensure timely service delivery while being the reassuring voice on the phone for our customers. If you bring positive energy, thrive on solving challenges in real time, and have an intuitive knack for keeping things running smoothly, this is your chance to shine at the center of the action. Responsibilities: Assign service calls to service techs to based on skills, location, and workload. Monitor job progress in real time, adjusting schedules for emergencies or delays. Optimize routes to reduce travel time and maximize productivity. Communicate schedule changes to technicians promptly. Requirements: High School Diploma or GED Required Excellent customer service experience required; previous dispatching experience especially in residential services is a plus. Basic computer skills including Word, Excel, and any other software used by the company. Exceptional interpersonal and communication skills both written and verbal. Geographical knowledge of service area and/or map reading skills. Ability to work extended hours, nights or weekends when needed. Competitive individual contributor who also loves to win as a team Able to pass a background check, MVR and a drug test We are an equal opportunity employer.
    $20 hourly Auto-Apply 60d+ ago
  • Service Dispatcher

    Edwards Heating and Air

    Dispatcher job in Acworth, GA

    The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan. Benefits Paid Training Careers Advancement Opportunities Flexible Scheduling Competitive Compensation Year-Round Work Spiffs, Rewards, & Employee Contests Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with Edwards Heating and Air, LLC service technicians, suppliers, and service customers. Representative duties include: Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals. Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians. Training field technicians in customer service skills, non-technical procedures, sales and marketing techniques. Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts, negotiating credit when applicable to build the customer base, overseeing open account customers when credit limit has been exceeded. Coordinating the scheduling of the Parts Runner's time with the Installation Manager. Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives. Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager. Working with suppliers on issues pertaining to parts performance, reliability, pricing, and availability; while reporting difficult and high profile problems and issues to the Service Manager. Performing related staff-level duties as directed by the Service Manager. Job Qualifications: Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry. Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials at the best possible price. Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired. Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician. Knowledge of HVACR-related terms, training, job-costing, marketing and sales. Ability and initiative to work a non-standard schedule, including a willingness to be on-call for purposes of taking emergency service calls, and TT calls from hearing impaired customers. Ability to serve as the Service Manager in the absence of the incumbent. Physical ability and initiative to meet with customers on the job-site to demonstrate Edwards Heating and Air, LLC's commitment to superior customer service and concern for its clients. Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone. Ability to comprehend and implement applicable federal, state, and local government laws, rules, and regulations, as they apply to the HVACR industry. Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers. Current (state) driver's license. Compensation: $18.00 - $22.00 per hour There are many exciting options for a career in HVACR waiting to be explored. If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!
    $18-22 hourly Auto-Apply 60d+ ago
  • 911 Comms Dispatcher Pool

    Grady Health System 4.7company rating

    Dispatcher job in Atlanta, GA

    Grady Health System offers many career paths for experienced professionals. Whether you have many years of experience or are in the early stages on your career, you can find a rewarding career at Grady! Coordinate with the Communications Supervisor on a daily basis to ensure all assignments are completed. Demonstrate complete knowledge of the communication center operations to include receiving, processing, and dispatching requests for emergency medical service within the Grady EMS. Ensure all on-line vehicles and equipment are in an acceptable state of readiness at all times. Will be held accountable for exemplifying excellent service behavior and timely responsiveness to co-workers, patients, clients, physicians, and vendors. QUALIFICATIONS * High school diploma/GED required * One (1) year experience in a high performance EMS 911 Communications Call Center. or Less than one (1) year in a high performance EMS 911 Communications Call Center with Emergency Medical Dispatcher (EMD) Certification. * Prior use of computer aided dispatch programs preferred. Experience with Tri-Tech, VisiCad system desired. * Emergency Telecommunicator Certification (ETC) and/or International Academy of Emergency Dispatcher (IAED) Certification preferred. * BLS Certification required within 30 days of hire. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities.
    $25k-30k yearly est. 60d+ ago
  • 911 Dispatcher (Communications Officer)

    City of Athens, Ga 3.9company rating

    Dispatcher job in Athens, GA

    * HIRING INCENTIVE* Hiring Incentive for Communications Officers Effective October 1, 2023, eligible newly hired Communications Officers - including lateral entry positions (Communication Officer II, III, and IV) - may qualify for a hiring incentive based on their application and start dates. Incentive Schedule: * Apply before November 1, 2025: $10,000 * Apply on or after November 1, 2025, and start by April 30, 2026: $7,000 * Apply on or after November 1, 2025, and start between May 1 and July 31, 2026: $5,000 * Apply on or after November 1, 2025, and start on or after August 1, 2026: $3,000 Payment Structure: Hiring incentives are paid in three installments following documented satisfactory job performance at: * 3 months of service * 6 months of service * 12 months of service Lateral Entry: Rank and starting base salary are determined by prior POST-certified communications officer experience. Continuation of this Recruitment and Hiring Incentive Program is subject to the continued availability of grant and departmental funding, as well as approval by the Manager. REPORTS TO: Communications Supervisor FLSA STATUS: Non-Exempt CLASSIFICATION: Personnel System, requires satisfactory completion of a twelve month probationary period. PAY GRADE: 115-117; depending on experience SAFETY SENSITIVE: Yes, subject to random drug testing per the Athens-Clarke County Drug and Alcohol Ordinance. SEVERAL POSITIONS AVAILABLE! Click HERE for important application instructions. Click HERE to go to Police Department Website. Purpose of Job The purpose of this job is to perform specialized work duties involving receiving/processing requests for emergency assistance within the telecommunications section. Duties and responsibilities include, but are not limited to; receiving, classifying and prioritizing incoming emergency calls; dispatching appropriate police and emergency personnel; operating telephones, communications equipment and law enforcement computers; acting as a liaison between callers and police/fire/emergency representatives; and performing additional tasks as assigned. Job Related Requirements Work Schedule: 12 hour shifts/Rotating Shifts May be required to work on religious holidays. Regular and predictable attendance is required. Must work cooperatively with others. When requirements include vehicle operation, responsible for the safety, readiness and operation of the vehicle and must abide by ACC's safe driving policy. Emergency Position This position is designated as an emergency position that requires your attendance at work under all types of emergency conditions. Some examples of emergencies include inclement weather, utility failure, fire or other forced evacuations or as determined by the Manager. Phase I Requirements: Communications Officer I: High school diploma or equivalent required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position. Must be a United States Citizen as required by P.O.S.T. Requires possession of or ability to obtain certification for NCIC and GCIC. One year of experience in radio and telecommunications or related experience preferred. Phase II Requirements After meeting Phase I requirements, applicants will be invited to the CritiCall Communications Officer aptitude testing. Successful candidates will advance to Phase III. You can learn more about the test here if you wish. Phase III Requirements Successful completion of a background investigation and polygraph exam is required for this position. The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Answers the telephone; evaluates and processes calls; provides information; takes and relays messages and/or directs calls to appropriate personnel; returns calls as necessary. Receives, monitors, and dispatches radio communications traffic for Police, Fire and Sheriff's Departments and all E-911 calls. Receives and screens all incoming telephone calls from the public and from other police/public safety agencies; categorizes and prioritizes calls; receives calls and takes messages for police personnel. Dispatches appropriate agency personnel to incident locations; dispatches backup units, ambulances, fire fighters and wreckers as appropriate. Provides field officers with necessary information upon request, including license, insurance, tag and warrant checks, background info or persons locations. Conveys information to general public, public safety agencies, businesses, utilities and other police personnel within the department. Makes written reports from telephone information; generates incident card for calls necessitating action by field units. Maintains continuous log of incoming telephone/radio calls and officer availability; monitors position of field officers. Maintains wrecker list, arrest log, BOLO log, extra patrol log, barred list log, and record of house check calls and cancellations. Monitors and routes incoming messages from national and state computer networks; enters/removes information as requested into National, state and department computer system, including information on missing persons, stolen articles, wanted persons, etc. Monitors and routes incoming calls from Civil Defense and National Weather Service. Monitors alarm board; logs burglar/fire alarm calls. Tests all Fire Department radio equipment at beginning of day shift May assist in training new Communications Officers. Performs basic computer maintenance tasks. Responds to routine requests for information from officials, employees, and members of the staff, the public or other individuals. Prepares and/or generates routine correspondence, letters, memoranda, forms, reports and other documents via computer and/or typewriter. Uses knowledge of various software programs to operate a computer in an effective and efficient manner. Responds to a wide range of questions from public including many non-public safety inquiries. Performs other related duties as required. Knowledge, Skills and Abilities Knowledge of the policies, procedures, and activities of the Police Department as they pertain to the performance of duties relating to the position of Communications Officer. Knowledge of the terminology used within the department. Knowledge of applicable federal/state statutes, local ordinances, departmental policies and procedures, and departmental methods as required in the performance of duties. Knowledge of regulations and procedures of state and national crime information centers, the geography and road system of Athens-Clarke County, dispatching procedures, and radio codes used by Police, Sheriff and Fire Departments. Knowledge and ability to operate various equipment including a computer, copier, telephone, recorder, and radio/communications equipment. Skill in oral/written communications, dealing with the public, making decisions accurately and rapidly, and maintaining records and writing reports. Ability to compile, organize, prepare and maintain an assortment of records, reports and information in an effective manner and according to departmental and/or governmental regulations. Ability to communicate effectively with supervisors and other staff members. Ability to use independent judgment in routine and non-routine situations. Ability to handle required mathematical calculations. Ability to utilize and understand computer applications and techniques as necessary in the completion of daily assignments. Ability to plan, organize and/or prioritize daily assignments and work activities. Ability to comprehend and apply the regulations and procedures of the department. (ADA) MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS PHYSICAL REQUIREMENTS: Must be physically able to operate a variety of machinery and equipment including a computer, copier, telephone, recorder, and radio/communications equipment. Must be able to use body members to work, move or carry objects or materials. This position requires: walking, standing, bending, stooping, fingering, grasping, feeling, seeing, talking, and hearing. Requires sitting for extended periods of time. Must be able to exert up to ten pounds of force occasionally. Physical demand requirements are at levels of those for sedentary work. DATA CONCEPTION: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things. INTERPERSONAL COMMUNICATION: Requires the ability to hear, speak and/or signal people to convey or exchange information. Includes giving/receiving assignments and/or directions to/from co-workers, assistants or supervisors. LANGUAGE ABILITY: Requires the ability to read a variety of informational documentation, directions, instructions, methods and procedures. Requires the ability to prepare letters, reports, forms, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak to people with poise, voice control, and confidence. INTELLIGENCE: Requires the ability to learn and understand relatively complex principles and techniques; to acquire and be able to expound on knowledge of topics related to primary occupation; and to make independent judgment in the absence of management. VERBAL APTITUDE: Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of administrative, technical or professional languages including law enforcement, emergency medical, radio codes and police communications terminology. NUMERICAL APTITUDE: Requires the ability to utilize mathematical formulas; add and subtract totals; multiply and divide; determine percentages. FORM/SPATIAL APTITUDE: Requires the ability to inspect items for proper length, width, and shape, visually with a variety of machinery and equipment including a computer, copier, telephone, recorder, and radio-communications equipment. MOTOR COORDINATION: Requires the ability to coordinate hands, fingers, and eyes accurately in using office and radio/communications equipment. Requires the ability to use the keyboard, lift, bend, push, and pull objects or materials using body parts as the position necessitates. MANUAL DEXTERITY: Requires the ability to handle a variety of items such as automated office equipment, radio/communications equipment, and office/computer supplies. Must have the ability to use one hand for twisting or turning motion while coordinating other hand with different activities. Must have minimal levels of eye/hand/foot coordination. COLOR DISCRIMINATION: Requires the ability to differentiate between colors and shades of color. INTERPERSONAL TEMPERAMENT: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under considerable stress when confronted with an emergency. PHYSICAL COMMUNICATION: Requires the ability to talk and/or hear: (Talking - expressing or exchanging ideas by means of spoken words). (Hearing - perceiving nature of sounds by ear). Must be able to communicate via telephone, two-way radio, etc. ACCGov is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. ACCGov is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Leah Jagatic, HR Coordinator, Human Resources, ************ or ***********************.
    $20k-31k yearly est. Easy Apply 52d ago
  • Dispatcher - Paratransit Services

    Vectour Group

    Dispatcher job in Atlanta, GA

    Job Description Dispatcher As Dispatchers, our team members play a pivotal role in delivering impeccable customer service to our clients and passengers. Responsible for scheduling and dispatching operators and drivers, dispatchers ensure the efficient operation of vehicles dedicated to passenger transport. Meticulously managing records, logs, and schedules of incoming calls, they monitor and control actions taken during each interaction. Dispatchers are dedicated to maintaining accurate and detailed information on all calls, culminating in the preparation of comprehensive reports that capture and analyze activities occurring throughout their shifts. This critical role is essential to the smooth functioning of our transportation services and the satisfaction of our clientele. Company Background Vectour Group (Vectour) is a leading transportation management and facilities support services company. With history dating back over 40 years, Vectour's roots are in the transportation industry. Vectour is a provider of exceptional transportation, staffing, facility support, and outreach engagement services with a mission to be a trusted service provider. We hire individuals who make safety and customer service their top priorities. The Eligibility Administrative Assistant will work with a fantastic team within a well-respected organization in the metro Atlanta area that prides themselves on helping members of the community. Primary Duties and Responsibilities Transportation Service Assignment: Assign transportation services efficiently and maintain accurate check-out logs. Operator Assignment and Coordination: Assign stand-by or extra-board operators during operator absences, increased service volumes, or to minimize service disruptions due to traffic, vehicle malfunctions, operator issues, or emergency situations. Attendance and Vehicle Assignment Management: Maintain attendance logs for operators and relevant staff. Assign vehicles, considering preventive maintenance schedules and capacity needs. Communication with Operators: Maintain two-way communication with operators, providing information on customers, cancellations, and directional assistance as needed. Monitoring and Adjustments: Monitor operators and trip status, adjusting and reassigning as necessary to ensure on-time performance. Real-Time Operations and Documentation: Maintain scheduling and performance data during real-time operations. Document daily events related to service accurately and appropriately. Effective Communication: Communicate effectively with operations staff regarding scheduling or passenger issues. Professionalism: Maintain a professional demeanor and appearance at all times. Multi-Tasking in Fast-Paced Environment: Handle multiple tasks accurately and effectively in a fast-paced environment. Employee Direction: Effectively direct employees in the performance of their duties. Other Duties: Perform other duties as assigned to ensure the efficient operation of the department. Qualifications & Skills Education, Licensing, and Certifications: High school diploma or equivalent (G.E.D.). Experience: Minimum age of 21 years. At least one (1) year of dispatch operations experience within the transportation industry. Skills and Knowledge: Excellent communication skills with the ability to adapt to changing situations and actively listen to feedback. Customer service-oriented mentality with keen attention to detail. Demonstrated poise, tact, diplomacy, good judgment, and discretion. Proficiency in both verbal and written communication. Detail-oriented, well-organized, with effective time management skills. Proven customer service and interpersonal skills. General knowledge of Windows-based computer operating systems and Microsoft Office. Ability to work collaboratively as a member of a team. Professional interaction with internal and external customers on all levels, and the ability to work effectively with diverse groups. Adaptability and flexibility in a fast-paced environment. Competence in using a multi-line phone system and managing multiple tasks concurrently. Other Requirements: Limited travel requirement outside of the immediate area ( These qualifications encompass a blend of dispatch operations experience, communication prowess, customer service orientation, technical proficiency, and adaptability in a dynamic work environment. Testing and Background Check: Must be willing to submit to drug testing and undergo a background check. Job Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request. Benefits Vectour is proud to offer: Competitive Pay Advancement Opportunities Medical, Dental, Vision, Disability and Life Insurance 401K With Employer Match 7 Paid Holidays Paid Sick Leave Paid Vacation Great Coworkers! Salary $18.30 per hour Paid biweekly. Proposed Hours + Travel On-site; Full-Time MARTA Mobility - 1040 Brady Avenue, Atlanta, GA 30318 Disclaimer The duties and responsibilities listed above are subject to change and may not reflect all tasks required. You can expect that as Vectour continues to grow and evolve, certain tasks may be re-distributed to concentrate skills. Any change in duties and responsibilities will be discussed with you in advance. Vectour Group is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all. We aspire to have a culture where all people thrive and grow forward. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Powered by JazzHR ib4JYWe7Hn
    $18.3 hourly 10d ago
  • Service Dispatcher

    Power Support Partners

    Dispatcher job in Atlanta, GA

    Job Description Service Dispatcher Power Support Partners is grounded in our purpose…To be light in the darkness! We install and maintain standby generators for power outages which helps people through some of the most difficult moments of their lives. Our vision is to be the Largest, most Empowering, and most Purposeful generator company. The only way we can achieve this vision is through focusing on the “who”. Hiring is not about filling a seat - it's about raising the bar for the entire team. The best thing we can do for our employees is to surround our employees with exceptional people. We are a group of individuals who set out to build a team of people that sincerely believe in our values: Love People, Improving Always, Together We Win, and Executing with Excellence. If you are looking to be just a number on a team, look elsewhere. We are looking for ideal team players that are humble, hungry and smart. Humble teammates create an environment of trust, camaraderie, and mutual respect, allowing teams to navigate challenges with grace and unity. A hungry team player embodies a relentless drive and ambition to achieve excellence. Being smart is not about one's intellectual capacity. Instead, smart team players have good common sense about people. They ask good questions, listen to what others are saying and stay engaged in conversations. The Service Dispatcher is the operational heartbeat of our service department. This role ensures technicians are deployed efficiently, customers are kept informed, and no task falls through the cracks. Dispatchers balance urgency, communication, and precision while supporting both the field team and our customers throughout the day. Top 5 Key Responsibilities Dispatch and Routing Excellence Dispatch technicians to job sites based on skillset, availability, and priority. Optimize daily technician routes to maximize efficiency and fill rates. Operational Command and Task Management Manage the ServiceTitan console, ensuring all tasks are completed, assigned, and actioned appropriately. Monitor tickets to ensure timely resolution and follow through. Technician Communication and Support Serve as the primary point of contact for technicians throughout the day. Ensure technicians have all necessary job details, updates, and schedule changes. Customer Communication and Schedule Management Proactively communicate delays and updates to customers. Contact customers at 10:30 AM and 2:30 PM if their appointment has not yet been started. Confirm next day appointments and coordinate reschedules when needed. Team Support and On Call Coverage Assist with inbound call overflow when needed. Support outbound maintenance scheduling and route planning. Participate in an on call rotation for emergency dispatch support. What Success Looks Like in This Role Technician routes are consistently optimized for efficiency and coverage. Response time to CSR requests is under 5 minutes. All tickets are actioned within 48 hours or less. Zero overdue tasks are maintained consistently. Dispatch board achieves maximum fill rate, for example six calls per technician per day. Customers feel informed, respected, and cared for even when delays occur. Top 3 Traits for the Role Calm Under Pressure: You can juggle multiple priorities without losing clarity or composure. Highly Organized: You naturally track details, deadlines, and workflows so nothing slips through unnoticed. Proactive Communicator: You do not wait for problems to arise. You anticipate them and communicate early. Table Stakes Work Ethic: This role requires focus, urgency, and accountability. If you are looking for downtime on the clock, this is not the role for you. Reliability and Attendance: Dispatch is mission critical. Showing up on time and prepared is expected. Ownership and Integrity: Honesty, transparency, and follow through are foundational to our team culture. On Call Availability: Must be able to rotate on call shifts, including overnight weekday coverage and weekend emergency availability. If you are looking for more than a job and want to play a key role in keeping the lights on for families and businesses, you have found the right place. Join us and help raise the bar. We cannot wait to meet you. “The business of business is people. Yesterday, today and forever.” Herb Kelleher Powered by JazzHR 6DsfNvnDTM
    $28k-37k yearly est. 8d ago
  • HVAC Service Dispatch Coordinator

    Christian Brothers Mechanical LLC 3.9company rating

    Dispatcher job in Austell, GA

    Job Description Christian Brothers Mechanical LLC We have been setting the standard for HVAC services in Austell GA since 1999. Our family-owned business takes pride in providing a blend of traditional values and modern expertise. We focus on reliability, integrity, and customer satisfaction, and are dedicated to serving our community with excellence. We are hiring a serviced coordinator to ensure our technicians are busy throughout the year and the ability to identify problems quickly and find solutions. Position: HVAC Service Dispatcher - Coordinator Pay: $18.00 - $22.00 per hour plus spiffs Work schedule: Monday Through Friday Work Hours: 8:00am - 5:00pm Benefits: Colonial Life Insurance Cancer, dental, life, and accidental insurance 40 hours of vacation 6 paid holidays + flex days 401K What you will be doing: Answering incoming calls Outbound calls Scheduling service calls and dispatching technicians Maintaining and updating dispatch board Create work orders Support service technicians with questions about customers, scheduling, parts etc. Register equipment Follow up with customers on service Customer service Relevant skills / Experience: 3 years of customer service experience HVAC or similar industry experience desired Proficient using Microsoft Office, Word, Excel etc. Ability to be flexible and adapt to change in a busy work environment Clear communication skills both verbal and written Willingness to learn HVAC products Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment Check us out online: ***********************************
    $18-22 hourly 1d ago
  • Dispatcher - Lift Truck

    Thompson Tractor 4.7company rating

    Dispatcher job in Garden City, GA

    The Dispatcher is responsible for providing comprehensive support to all branch Service Department personnel by managing a wide range of administrative tasks. These include answering incoming calls, preparing quotations and estimates, opening and closing work orders, adjusting time entries, dispatching Field Service Technicians, assigning jobs to Shop Technicians, and performing other related duties as needed. Essential Responsibilities & Expectations Handle incoming phone calls to the branch Produce quotations and estimates Take and deliver messages to branch personnel Effectively communicate with Service Department Personnel to address customer needs Assign jobs to Shop Technicians Dispatch Field Service Technicians Open and properly segment work orders applying correct codes and tax information Handle closing of work orders in a timely fashion Adjust service technician time when necessary Obtain Purchase Orders from customers as required Responsible for charging his/her time to work orders Fill in for supervisor when needed Qualifications Education High school diploma or the equivalent required. Experience Prior clerical or administrative experience is desired. Experience and demonstrated skill using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. Skills and Competencies Strong telephone, verbal, and written communication abilities Excellent organizational and time management skills Proficient in Microsoft SharePoint Experienced with Microsoft Dynamics AX Job Training Microsoft Word - Basic Microsoft Excel - Basic and Intermediate Business Communication Skills Training OSHA and MSHA Required Safety Training Compliance Training Safety Summary Working Conditions Work is primarily performed in a Service Department office setting, with occasional tasks in the shop environment involving minimal physical risk. The position requires little to no physical effort. Physical Requirements Speaking, listening, writing, and typing Occasional reaching, kneeling, grasping, and stooping Ability to lift up to 25 lbs Job Hazards Risk of tripping, slipping, or falling Repetitive hand motion from computer work Potential back and neck strain Work-related stress Possible injury from operating office equipment Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.
    $29k-37k yearly est. 9d ago
  • Service Dispatch Coordinator

    Atosa USA

    Dispatcher job in Flowery Branch, GA

    Atosa USA, Inc is a major manufacturer of commercial kitchen equipment, including everything from refrigeration, cooking equipment, to robotic fryers and more. For 10 years we have made a name for ourselves within the industry as a company that leads in innovation, in quality, and great service. Our company has an unyielding commitment to the society in which we operate and offers gratifying careers to self-motivated and talented individuals that can help us grow and set new standards in our field. We are actively recruiting the best and brightest candidates to join our company, and as a young and fast-growing company, we are presently searching for a new member to join our team. : As a Service Dispatch Coordinator in the Warranty Department at Atosa USA, you will play a pivotal role in ensuring a seamless customer experience, from coordinating service dispatch to post-service follow-ups. This role is instrumental in maintaining high levels of customer satisfaction throughout the service journey. Requirements Key Responsibilities: Collaborate with Technical Support to efficiently schedule service appointments with authorized technicians, ensuring a streamlined process. Act as a bridge between customers and technicians, facilitating communication, providing updates, and maintaining proactive engagement until the service is completed. Utilize sound judgment to prioritize service requests, matching customer needs with technician skills, territory, and availability. Monitor job status changes to deliver timely and accurate information to customers regarding service updates, changes, or delays, fostering transparency and effective communication. Maintain comprehensive and up-to-date records, including work order notes and internal documentation, ensuring the seamless flow of information. Conduct proactive follow-ups with customers after service, actively listening to feedback, addressing concerns, and meticulously documenting all interactions. Coordinate follow-up appointments, service calls, or maintenance visits with service providers to expedite issue resolution. Serve as the primary point of contact for service customers, adeptly managing high volumes of phone calls, text messages, and emails from both customers and technicians. Handle customer complaints or escalations professionally and promptly, striving for swift resolution and overall customer satisfaction. Collaborate with various departments, including parts, sales, and technical support, to resolve customer issues and provide additional assistance, seeking guidance from management when necessary. Proactively monitor service tickets, identifying potential service-related problems or trends and taking proactive steps to address them with management. Maintain a comprehensive understanding of company products and services to respond to customer inquiries and offer appropriate recommendations. Identify and communicate suggestions for process improvements to enhance the overall customer service experience, aligning with the company's commitment to excellence. Qualifications: Demonstrated work experience in aftermarket service or a similar role, highlighting proficiency in customer inquiries, service dispatch, and effective problem-solving. Proficiency in Microsoft Office or Mac equivalent, including Outlook, Excel, Word, SharePoint, and PowerPoint. Outstanding interpersonal and communication skills, both written and verbal. Exceptional problem-solving and conflict resolution abilities. Customer service-oriented with excellent phone etiquette. Familiarity with dispatch software or equivalent FSM/CRM/ERP systems. Strong organizational skills and meticulous attention to detail. Ability to work both independently and collaboratively in a team-oriented environment. Adaptability to changing customer demands and priorities. Effective time management skills to multitask, prioritize, and meet deadlines in a fast-paced, technology-driven service environment. *Please note that this job description is not exhaustive and may be subject to change based on the evolving needs of the organization. Salary Description $19-20/hour
    $19-20 hourly 24d ago
  • Service Dispatch Coordinator

    Atosa USA, Inc.

    Dispatcher job in Flowery Branch, GA

    Description: Atosa USA, Inc is a major manufacturer of commercial kitchen equipment, including everything from refrigeration, cooking equipment, to robotic fryers and more. For 10 years we have made a name for ourselves within the industry as a company that leads in innovation, in quality, and great service. Our company has an unyielding commitment to the society in which we operate and offers gratifying careers to self-motivated and talented individuals that can help us grow and set new standards in our field. We are actively recruiting the best and brightest candidates to join our company, and as a young and fast-growing company, we are presently searching for a new member to join our team. : As a Service Dispatch Coordinator in the Warranty Department at Atosa USA, you will play a pivotal role in ensuring a seamless customer experience, from coordinating service dispatch to post-service follow-ups. This role is instrumental in maintaining high levels of customer satisfaction throughout the service journey. Requirements: Key Responsibilities: Collaborate with Technical Support to efficiently schedule service appointments with authorized technicians, ensuring a streamlined process. Act as a bridge between customers and technicians, facilitating communication, providing updates, and maintaining proactive engagement until the service is completed. Utilize sound judgment to prioritize service requests, matching customer needs with technician skills, territory, and availability. Monitor job status changes to deliver timely and accurate information to customers regarding service updates, changes, or delays, fostering transparency and effective communication. Maintain comprehensive and up-to-date records, including work order notes and internal documentation, ensuring the seamless flow of information. Conduct proactive follow-ups with customers after service, actively listening to feedback, addressing concerns, and meticulously documenting all interactions. Coordinate follow-up appointments, service calls, or maintenance visits with service providers to expedite issue resolution. Serve as the primary point of contact for service customers, adeptly managing high volumes of phone calls, text messages, and emails from both customers and technicians. Handle customer complaints or escalations professionally and promptly, striving for swift resolution and overall customer satisfaction. Collaborate with various departments, including parts, sales, and technical support, to resolve customer issues and provide additional assistance, seeking guidance from management when necessary. Proactively monitor service tickets, identifying potential service-related problems or trends and taking proactive steps to address them with management. Maintain a comprehensive understanding of company products and services to respond to customer inquiries and offer appropriate recommendations. Identify and communicate suggestions for process improvements to enhance the overall customer service experience, aligning with the company's commitment to excellence. Qualifications: Demonstrated work experience in aftermarket service or a similar role, highlighting proficiency in customer inquiries, service dispatch, and effective problem-solving. Proficiency in Microsoft Office or Mac equivalent, including Outlook, Excel, Word, SharePoint, and PowerPoint. Outstanding interpersonal and communication skills, both written and verbal. Exceptional problem-solving and conflict resolution abilities. Customer service-oriented with excellent phone etiquette. Familiarity with dispatch software or equivalent FSM/CRM/ERP systems. Strong organizational skills and meticulous attention to detail. Ability to work both independently and collaboratively in a team-oriented environment. Adaptability to changing customer demands and priorities. Effective time management skills to multitask, prioritize, and meet deadlines in a fast-paced, technology-driven service environment. *Please note that this job description is not exhaustive and may be subject to change based on the evolving needs of the organization.
    $33k-42k yearly est. 24d ago
  • Coordinator, Dispatch

    McLane 4.7company rating

    Dispatcher job in Forest Park, GA

    Take your career further with McLane! The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide. The Dispatch Coordinator position is responsible for Driver dispatch operations in the Transportation Department. Benefits you can count on: Generous benefits that start on your 60th day\: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days. 401(k) Profit Sharing Plan after 90 days. Additional benefits\: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more! What you'll do as a Dispatch Coordinator\: Prepare daily records and memos and maintain filing system for Driver Vehicle Inspection Reports. Complete transportation pouches including route manifests, invoices, special customer notifications, maps and stores keys for drivers. Develop and update driver and helper dispatch schedule daily. Understand DOT hours of service and ensure driver compliance. Set up daily tractor/trailer assignment for drivers. Verify roadworthiness and keep maintenance records for tractors and trailers. Call customers to inform them of variances in delivery times. Expedite driver manifests and highlight keys. Provide timely reports to immediate supervisor as requested. Possess very strong interpersonal skills and be able to discuss dispatch issues with Driver Specialists, Customers and managers. Meet this position's physical demands. Other duties may be assigned. Qualifications you'll bring as a Dispatch Coordinator Teammate\: High School Diploma. Knowledge of mainframe computer software (PeopleSoft) relating to record keeping/scheduling for drivers and helpers. Preferred experience in Windows environment and on Excel, Microsoft Word, and Access programs; or similar programs. Have 2 years in similar function (preferred). Map reading abilities. Understanding of distribution systems. Ability to communicate in various methods with different levels. Mathematical ability for maintaining schedules. Understanding of dispatch issues and procedures. This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards. Fit the following? We want you here! Safety-focused Reliable Adaptable Dedicated Moving America forward - together. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit https\://**********************************
    $32k-37k yearly est. Auto-Apply 60d+ ago

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