Post job

Dispatcher jobs in Illinois

- 124 jobs
  • Part Time Chicago Intermodal Dispatcher

    247 Chicago 4.7company rating

    Dispatcher job in Joliet, IL

    Job Description Join 247 Chicago, a dynamic player in the Intermodal transportation sector, as a Part Time Chicago Intermodal Dispatcher. Based in Joliet, Illinois, with the flexibility of a hybrid remote arrangement, this role offers an inviting work environment that aligns well with today's flexible work culture. As an Intermodal Dispatcher, you'll become an integral part of our passionate team, contributing to efficient operations and customer satisfaction. This position is ideal for someone who thrives in a fast-paced setting and possesses strong organizational skills. Your role will involve assisting with shipments and handling logistics requirements, ensuring timely deliveries while maintaining high standards of customer service. If you are looking for an engaging part-time opportunity to make a positive impact and further your career in logistics, we invite you to apply and become part of our success story at 247 Chicago. Monday Through Friday Hours need 2PM to 6PM. When needed, Saturdays 8-12. When needed, Sundays 8-12. Benefits Hourly Base Salary Based on Experience Mon-Fri Schedule Work from Home Hands on Training Home Work Equipment Provided Weekly One on One Meetings Team Building Events Appreciation Lunches Flexible Schedule Home/Work Life Balance Responsibilities Dispatch Coordination: Manage and oversee the dispatch of intermodal shipments, ensuring timely delivery and pickup operations in coordination with the team. Communication: Act as the primary point of contact between drivers, clients, and the logistics team, ensuring smooth communication and resolution of any issues. Provide ETAs, updates, and appointment communication Route Optimization: Develop and implement efficient routing plans that improve delivery times and reduce costs. Scheduling: Maintain a consistent and reliable schedule for pickups and deliveries, keeping in mind client requirements and driver availability. Documentation: Ensure accurate documentation and reporting of daily dispatch operations, keeping records up to date. Customer Service: Provide friendly and professional support to clients, addressing all inquiries and concerns promptly. When workload is lighter: * Finalize daily paperwork * Upload documents into our Truckman system * Prepare next-day dispatch sheets, termination sheets, and work schedules * Upload next-day container documents into Truckman * Respond to operational emails requiring follow-up * Support smooth end-of-day closeout This role helps ensure strong coverage during peak hours and reliable handoff into the next day. * Must be able to cover others during vacation time. Requirements Experience: Minimum 1-2 years of experience in a dispatch or related logistics role. Knowledge: Familiarity with intermodal logistics and transport regulations is essential. Including the rails and distances with strong emailing know-how. Communication: Excellent verbal and written communication skills. Tech-Savvy: Proficiency in using dispatch software and other relevant tools. Problem Solving: Strong ability to make quick decisions and troubleshoot under pressure. Flexibility: Availability to work varied shifts, including weekends and evenings as needed. Team Player: Ability to work collaboratively with a dynamic team and build positive relationships with both team members and clients. Strong with Data Entry and customer service Experience with intermodal dispatch, rail yards, or drayage Familiarity with our Truckman app, TM3, Google Chat, and rail websites, Outlook
    $31k-43k yearly est. 21d ago
  • Service Dispatcher

    Master Solutions, Inc. 3.9company rating

    Dispatcher job in Naperville, IL

    Do you love helping customers, juggling busy schedules, and keeping a team on track? Thrive in a fast-paced environment with clear communication and strong organization? If you enjoy making a difference every day, wed love to talk. Master Solutions, a growing Managed IT Services Provider in Naperville, IL, is hiring a Service Dispatcher. Youll be the communication hub between clients and technicians, triaging requests, scheduling resources, and keeping support running smoothly. No technical expertise needed, so if youre organized, customer-focused, and enjoy keeping operations moving, lets connect! To the qualified Service Dispatcher, we offer:Competitive Compensation $42,000 - $55,000 based on experience Sign-On Bonus Join our team and get rewarded from the start Paid Overtime Earn extra for the hard work you put in Generous Paid Time Off Start with 10 days of PTO per year plus holidays Comprehensive Health Benefits Medical, dental, and vision insurance 401(k) with Company Match Invest in your future Primary Duties of the Service Dispatcher: Service Coordination & Scheduling Prioritize and schedule service tickets for technicians. Monitor the service board and follow up to keep tickets moving.Balance workflow to match technician availability with client needs.Client Communication Act as the first point of contact for service requests. Gather key details, triage issues, and route tickets appropriately.Documentation & Process Support Keep ticket notes, client details, and schedules accurate and current. Maintain dispatch systems/workflows and recommend process improvements.Operational Support Track SLAs and response times to support service metrics. Help prepare daily schedules, reports, and follow-up lists.Professional Expectations for the Service Dispatcher: Alignment with Company Values Excellent Communication & Customer Service Problem-Solving & Proactive Thinking Time Management & Organization Team Collaboration Willingness to Learn & Taking Initiative. Master Solutions, Inc. has been in business for 30 years, serving small and medium-sized businesses in the Chicago area in multiple industries and is excited about what's on the horizon. We are located in Naperville, Illinois. Join our dynamic team, gain valuable hands-on experience, and receive expert training from seasoned professionals. As a key player on the front lines, youll work directly with clients, providing the technology solutions they need to achieve their business goals. Powered by JazzHR PI6bf6aec1011a-31181-39236445
    $42k-55k yearly 7d ago
  • Emergency Telecommunicator

    McLean County, Il 3.4company rating

    Dispatcher job in Illinois

    Public Safety Telecommunicator/First Responder Starting Salary: $25.1430/hr. ($52,297.44 annually) Shift differential for 2nd and 3rd shift Metcom 9-1-1 Dispatch Center is a multi-jurisdictional emergency communications center located in Bloomington, IL serving the McLean County Sheriff's Department, Town of Normal Police and Fire/EMS, along with multiple rural police and fire/EMS agencies. Interviews will be scheduled for Monday, December 15, 2025, and if needed, Tuesday, December 16, 2025. General Overview: The primary function of a Telecommunicator (TC) is to answer emergency and non-emergency calls for assistance and information. Metcom Telecommunicators must work varied hours, including night, weekend and/or holiday shifts in a 24-hour operational setting. The existing 40-hour work week is structured around an 8-hour shift, which is determined by coverage requirements, and is accompanied by two combined days off. Shifts begin at 7:00a.m., 3:00p.m., and 11:00p.m. and are determined through bi-annual shift bidding based on seniority. Thank you for your interest in joining our team. Please note that we will review all applications thoroughly and will reach out directly to candidates selected for the next steps. We kindly request that you refrain from contacting us regarding the status of your application. Benefits * Proven career path * Medical, Dental and Vision Insurance * Medical Member Rewards Program * Health Savings Account (HSA) * Flex Spending Account (FSA) * Dependent Spending Account (DSA) * Supplemental Insurance: Life, Critical Illness and Accident * County provided Life Insurance for employee ($20,000) * Illinois Municipal Retirement Fund (IMRF Pension) * Paid time off: vacation days, personal days, sick days, holidays * Paid overtime & Comp time available * Identity Protection (Life Lock) * Charitable Giving * Employee Assistance Program Essential Duties and responsibilities include but are not limited to: * Must evaluate and process requests for emergency and non-emergency service in a prompt, courteous, and efficient manner using computers, multi-line telephone, radio, and 911 systems. * Coordinate emergency response by dispatching police, fire/EMS, and other services, prioritizing calls, entering data into a CAD system, monitoring responder status, and documenting call details. * Remain calm under pressure while managing multiple tasks efficiently and accurately during high-stress emergency situations. * Gather vital information from distressed or challenging callers to accurately determine the nature and location of emergencies, ensuring an effective and timely response. * Provide timely and effective assistance to citizens and partner agencies, ensuring every interaction upholds the highest standards of public service. * Follow policies, procedures, directives, and orders. * Be familiar with county/city addressing, ability to read a map, and utilize location software. * Monitor and operate various communications systems, including computer-aided dispatch system (CAD), record management system (RMS), telephone, and radio. * Activate alerting systems for Fire/EMS agencies. * Accept and relay all messages from the scene of an incident. * Test communications equipment to ensure serviceability and report all malfunctions. * Utilize various law enforcement computer systems to access and disseminate information legally. * Provide pre-arrival and post-dispatch instructions to callers by utilizing Emergency Medical and Emergency Fire Dispatch protocols. * Maintain contact with the callers, document incidents accurately, and ensure appropriate assistance based on the urgency and nature of the situation. * Maintain activity logs, codes, warrants, and other files for entry into the appropriate computer systems. * Maintain confidentiality of sensitive information. Knowledge, Skills and Abilities: * Knowledge of public safety communications equipment and dispatch operations preferred but not required * Proficiency in operating computer aided dispatch (CAD) systems and other related technology * Strong oral and written communication skills * Ability to remain calm and focused under pressure * Active listening and problem-solving skills * Ability to prioritize tasks and manage multiple responsibilities simultaneously * Strong attention to detail and accuracy * Ability to work independently and as part of a team * Ability to establish and maintain effective working relationships with superiors, officials, departments, other government entities, and the public Qualifications: * Applicants must possess a high school diploma or GED * Must be 18 years of age at time of hire * Must possess a valid photo ID or IL driver's license * Applicants must be able to accurately type at least 35 wpm * Applicants must pass a background investigation, pre-employment drug screening, and hearing test Certifications and Licenses: Qualified candidates must be able to obtain and maintain the following certifications and licenses. * APCO Public Safety Telecommunicator (PST) * Law Enforcement Agency Data System Certification (LEADS) * IAED Priority Dispatch Emergency Medical Certification (EMD) * IAED Priority Dispatch Emergency Fire Dispatch Certification (EFD) * Illinois Department of Public Health EMD state license How to Apply Click "Apply" at the bottom of this post. * If applying through a third party job board, please fill out an application via McLean County Government's Job Board located at **************************************** Confidentiality of your application is maintained upon request. McLean County Government is proud to be an Equal Opportunity Employer. Exempt : No Type : FT Employee Department : MetCom Location : 10
    $52.3k yearly 16d ago
  • Transportation Dispatcher

    Community Unit School District No 3.7company rating

    Dispatcher job in Illinois

    Oswego Community Unit School District 308 is currently seeking exceptional candidates for the position of Dispatcher in the Transportation Department. Under the direction of the Director of Transportation and/or their designee, the Transportation Dispatcher is responsible for planning, scheduling, and dispatching bus routes and drivers for the safe transportation of students. The role includes managing communication between drivers, school officials, and parents, as well as responding to emergencies and ensuring compliance with district policies and regulations. BENEFITS: Full-time Associates enjoy a robust selection of healthcare benefits including employer paid Life and AD&D insurance, Long Term Disability, Employee Assistance Program (EAP), as well as three medical plans to choose from including PPO and HMO plans. What's more, CUSD provides a 100% claim reimbursement program for out of pocket expenses (excluding ER services), when an employee is enrolled in our PPO plan and uses our RUSH Healthcare reimbursement program. For more information regarding the specific duties and responsibilities, please review the attached . Attachment(s): Job Description - Transportation Dispatcher.pdf
    $30k-39k yearly est. 29d ago
  • Evening Dispatcher

    Roto-Rooter Services Company 4.6company rating

    Dispatcher job in Lombard, IL

    Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada. Roto-Rooter, America's premiere plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our 80-year history, but it's our future that has us so excited! We have an excellent opportunity available for a EVENING DISPATCHER, located in our Chicago Call Center located in Lombard, IL. The hours of this shift will be from 3:30pm-12:00am, weekends and holidays as assigned. The hourly pay range for this position is between $19.00-$21.00, depending on experience. Responsibilities * Liaison between our field technicians and customers nationwide. * Distribute jobs to field technicians. * Manage the workload of field technicians throughout the Eastern portion of the country. * Interact with customers to keep them informed of the status of their assigned field technician's arrival. * Relay necessary job information to the field technician. * Resolve any customer service issues. Requirements * Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment * Able to multi task * Excellent customer service skills * Solid computer skills (Microsoft Word and Excel) * AS400 knowledge preferred Benefits At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That's why we offer an extensive employee benefit package including: * Medical insurance with a Prescription Drug Card * Accident and Critical Illness Insurance * Dental Insurance * Vision Insurance * Paid Vacation * Paid Training * Life Insurance * Matching 401K Retirement Savings Plan * Tuition Reimbursement * Profit Sharing Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company. EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law. Advertising Tags #LI-DV1 CCC1
    $19-21 hourly 22d ago
  • Communications Operator

    Jjc

    Dispatcher job in Joliet, IL

    Communications Operator STATUS: Full Time DEPARTMENT: Campus Police DIVISION: President's Office CLASSIFICATION: Non-exempt UNION: TOSSC-AFT Local 604 REPORTS TO: Chief of Police through the chain of command PLACEMENT: Grade 106 HIRING RANGE: $21.42 -$22.71 hourly Competitive starting pay is dependent on education and experience. JJC offers regular full-time positions a variety of fringe benefits including retirement benefits, holidays, personal time, and other discounts/ reimbursement for classes. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. POSITION SUMMARY This is a fast-paced, highly technical work environment involving automated systems pertaining to law enforcement public safety communications. Work requires the ability to comprehend and apply county, state and federal regulations governing law enforcement and public safety operational procedures, including transmissions by radio, telephone; ability to analyze situations and determine the effective course of action; adjust quickly to changing situations while assessing time and sensitive information; perform several tasks at the same time and assign appropriate priorities to incoming calls for service while monitoring multiple frequencies and viewing multiple computer screens. Must have the ability to maintain an efficient and calm demeanor in handling adverse or stressful situations for extended periods in a high-volume public safety work environment. Requires frequent contact with the public, police and emergency service providers, and occasional contact with other federal, state, and local government agencies. Data entry skill; ability to speak clearly and distinctly; ability to hear; ability to utilize appropriate methodology and resources; ability to follow instructions quickly; ability to operate a computer terminal keyboard and read computer screens for extended periods. ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES 1. Processes incoming and outgoing emergency and non-emergency telephone calls, ensuring agency policy, procedures and goals are met. 2. Dispatches and communicates with law enforcement, fire and EMS units, ensuring agency policy, procedures and goals are met. 3. Provides Supervisor with input regarding policies and procedures pertaining to the operation of the communications center. 4. Provide prompt and courtesy service to all college community. 5. Works effectively and calmly in a high stress environment. 6. Maintains familiarity with the general geography of the communities served. 7. Meets all training requirements of the Center, as well as train new staff and those needing to be cross trained 8. Participates in available professional development for center staff. 9. Familiarity with principles and practices of radio communications as well as the proper policies and procedures used in public safety dispatching with an emphasis on professionalism and high level of customer service. 10. Knowledge of all aspects of operations of a public safety communications center. 11. Communication facilities, equipment and management practices as they pertain to the operation of a public safety communications center. 12. Technology systems utilized by a public safety communications center. 13. Become certified & maintain all required certifications. 14. Operates and monitors various computer systems and networks as necessary to perform dispatching tasks - CAD and Records management system; as well as cameras and alarm boards responds per department procedures 15. Recognizes and has a clear understanding of the classification systems for UCR, NIBRS and Clery as related to report functions 16. Perform other related duties as required MINIMUM QUALIFICATIONS 1. High School Diploma or equivalent. 2. Two (2) years of experience in police, fire or emergency dispatch. 3. Strong verbal and written skills and the ability and willingness to work cooperatively with a diverse population under high stress situations. 4. The ability to file and keep records and to prepare reports from such records 5. Must successfully complete in house training for position 6. Must acquire and maintain LEADS certification within one (1) year of assignment 7. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence. 8. Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality. PREFERRED QUALIFICATIONS 1. Prior police, fire or emergency dispatch experience of two or more years. 2. English and Spanish verbal and written communication proficiency. 3. Demonstrated multicultural competence. TOOLS AND EQUIPMENT USED Personal computer, copy machine, fax machine, multi-line telephone, radio system and CAD Terminals BENEFITS Click on the link for information about JJC's Benefits: Technical Office Support Staff Council (TOSSC)-AFT Local 604 Full Time/Part Time: Full time Union (If Applicable): TOSSC Scheduled Hours: 40
    $21.4-22.7 hourly Auto-Apply 39d ago
  • Dispatcher

    Fenix Parts 3.9company rating

    Dispatcher job in Montgomery, IL

    We are looking for exceptional individuals to join our growing team. This is a Monday through Friday, _____ shift (hours) dispatch opportunity. We offer a great benefit package that includes medical, dental, vision, 401K, and PTO/Vacation. What you'll do on a typical day: * Always maintain a safe and compliant workplace * Develop efficient and balanced delivery routes * Schedule loaders and drivers to ensure timely completion of routes and timely deliveries * Communicate with customers and sales team as needed to confirm, update, schedule, and plan deliveries to meet customer needs * Build and print routes for drivers daily, including but not limited to invoices, shipping documents, route sheets, barcode labels, manifests and any special instructions as needed * Prepare daily reporting for on-time performance, report times, vehicles & trip itineraries * Review driver's paperwork (VCR and logbook) and file appropriate paperwork including tracking of DOT hours * Review and update routes, including adding new customers based on daily communication and reroutes existing customers as required * Follows up on VCR (Vehicle Condition Report) reports with maintenance * Assists drivers with problems/issues as issues arise (during the day or at the end of the route), debrief drivers on daily performance * Communicate performance standards and objectives, and monitor operations and work of all route Team Members. What you need to succeed at Fenix Parts, Inc.: At a minimum, you'll need: * High school diploma or equivalent (some college preferred) * At least 3-5 years of Transportation/Logistic experience preferred but not required * Must have strong communication, customer service and organizational skills * Must have ability to multi-task * Demonstrated knowledge of computer software applications to include spreadsheets and word processing Benefits: * Medical * Dental * Vision * 401K * Short- and long-term disability * Voluntary Life Be part of something big. Join our amazing team, today!! Fenix Parts, Inc. is a leading recycler and reseller of original equipment manufacturer (OEM) automotive products in the United States. The Fenix companies have been in business an average of more than 25 years and currently operate from 27 locations throughout the U.S. Our primary business is auto recycling, which is the recovery and resale of OEM parts, components and systems reclaimed from damaged, totaled, or low value vehicles. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status Fenix Parts, Inc. adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with Fenix policies which are in place to safeguard our employees and customers.
    $31k-39k yearly est. 3d ago
  • Patient Transport Dispatcher-Casual Days

    Northwestern Medicine 4.3company rating

    Dispatcher job in Lake Forest, IL

    is $18.33 - $24.75 (Hourly Rate) Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement. We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more. Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine. We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service. Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment. Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being. Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups. From discovery to delivery, come help us shape the future of medicine. Description Hours: This position is PRN, hours are 'as needed' The Patient Transport Dispatcher reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Responsibilities: * Monitors and assigns patient transport according to request through the use of Epic. * Sets priorities of patients transported according to predetermined departmental policy. * Informs ancillary area/nursing units of any delay in service. * Verifies information on request for accuracy prior to distribution to patient transporter. * Schedules breaks and lunch for patient transporters according to patient volumes. * Immediately reports to Manager any problems with patient transporters or undue delays in transporting patients. * Upon request, coordinates area function in absence of Resource Coordinator. * Other duties as assigned. Qualifications Required: * High School diploma or acceptable equivalent. Equal Opportunity Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
    $18.3-24.8 hourly 2d ago
  • Emergency Services Dispatcher Phillips66

    Superior Air-Ground Ambulance Service 4.5company rating

    Dispatcher job in Roxana, IL

    Superior Industrial Fire Services, Inc. serves industrial sites to provide Emergency Medical Services, Rescue and/or Fire Services. Much of our proven success is attributable to the exceptional, compassionate customer service provided by our employees. This position supports the emergency services within the Phillips66 refinery. Responsibilities Maintain Wood River Refinery Safety Training annually. Maintain CPR/AED certification, renewed as needed. Answer non-emergency phones using quality Customer Service to assist callers with proper information and guidance. Answer Emergency Response phone lines in a calm, courteous, and professional manner using outlined protocols. Obtain all necessary information from telephone callers to determine the incident location and proper response/resources from emergency response teams. Monitor and operate two-way radio communications. Dispatch security and emergency response personnel as needed. Notifies appropriate command staff and assets during emergency events. Monitor and operate multiple computer systems in dispatch console. Monitor and operate closed circuit camera systems. Maintain situational awareness of local weather events, resource status, significant incidents, planned events, etc. Process and complete daily shift reports and file appropriately. Follows directions and instructions given by supervisor. Maintain cleanliness and order in offices and waiting areas. Communicate any deficiencies, safety concerns, incidents to assigned supervisor. Verify Identification, Background check, Drug Test Status, Compliance Training and modify/update badges as needed for existing contractors Complete all assigned tasks provided by supervisor. Qualifications Minimum age requirement of 18 years or older Must possess High School diploma or equivalent Must possess valid Driver's License Successful completion of pre-employment drug screen and background check Successful completion of pre-employment Safety Training Must obtain Transportation Workers' Identification Card (TWIC) Must have at least one (1) year of data entry, dispatching, or other telecommunications experience Must have ability to speak clearly and concisely, providing detailed information under stressful circumstances. Must obtain within 6 months of hire date: CPR/AED Certification Benefits: Opportunities for Career Advancement Competitive Wages Ability to Receive on Demand Pay Before Pay Day 401(k) with Company Contribution Medical, Dental, Vision & Life Insurance Voluntary Insurance (short-term disability, critical illness, accidental & legal) Company Paid Life Insurance and Long-Term Disability Paid Vacation & Sick Time Holiday Pay Tuition Assistance Company Provided Training Salary or Wage Range USD $20.50 - USD $20.50 /Hr. Not ready to apply? Join our Talent Network
    $20.5 hourly Auto-Apply 4d ago
  • Dispatcher

    Copart 4.8company rating

    Dispatcher job in Chicago, IL

    Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The dispatcher is responsible for the timely and accurate dispatch of sub-haulers for vehicle pick-up and delivery while providing excellent service to customers. Outbound calls to pick-up locations. Dispatch sub-haulers for vehicle pick-up and delivery within company timelines. Ensure sub-haulers meet company requirements prior to dispatching. Outbound calls to sellers. Solicit business. Utilize cost effective vendors to meet company budget objectives. Educate sub-haulers on company policies and procedures. Maintain and archive documents. Answer phone calls. Collect payments on member deliveries. Comply with Safety and enforce regulations. Print checks. Monitor incoming documents on the fax machine. Print reports as needed. Manage vendor relationships. Performs other duties as assigned. Required Skills & Experience: Two years dispatch experience. One year customer service skills experience. High School Diploma or GED preferred. Excellent customer service skills and attitude. Excellent Communication Skills --verbal and written. Excellent organizational skills. Excellent time management skills. Typing speed 45 words per minute. Basic Ten key proficiency. Basic Math skills. Computer proficiency (MS Suite experience). Ability to operate office equipment. Multi- tasking. Ability to work in fast paced/diverse environment. Strong attention to detail. Know geographical area as well as ability to read maps. Work with minimal supervision. Occasional Overtime as needed. Bilingual Skill a plus. Pay $23.40 - $26.31 per hour Benefits Summary: · Medical/Dental/Vision · 401k plus a company match · ESPP - Employee Stock Purchase Plan · EAP - Employee Assistance Program (no cost to you) · Vacation & Sick pay · Paid Company Holidays · Life and AD&D Insurance · Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation Right to Work
    $23.4-26.3 hourly Auto-Apply 56d ago
  • HVAC Service Dispatcher / Schedule Coordinator

    Amber Mechanical Contractors, Inc.

    Dispatcher job in Alsip, IL

    Job Description Amber Mechanical Contractors, Alsip IL. We have been serving Chicago land and Northwest Indiana since 1959! We are locally owned and operated, and are an industry leader in heating, AC, and indoor air quality, and have been providing quality services to our residential and commercial customers. We have an immediate opening for a dynamic Service Dispatcher HVAC to join our team, someone with passion for serving customers, and stellar communications skills. This position is the initial contact with our customers and plays a vital role in providing administrative support. Benefits: Medical insurance Dental insurance Vision insurance 401K for retirement Paid vacation Paid holidays, flex days, and more! Job Title: Service Dispatcher HVAC Pay Scale: $25.00 - $28.00 per hour, Depending on Experience Work Hours: 7:00 am to 4:00pm, Monday through Friday, with some overtime What you will be doing: Answering incoming calls Schedule and coordinate all service calls as calls are received Create dispatch ticket for all service calls Dispatch technicians Maintain the dispatch board / schedule Forecast workload for 2 - 3 days out Contact customers with a "Parts Pending" status as parts are received for scheduling Follow up on all pending and recommended work with customers utilizing the pending work log Maintain the maintenance agreements, scheduling, database information, customer hard files and renewals Order parts for special orders Update customer files as information is received from installation. (Extended warranties, equipment info, new customer information) Maintain customer history files in database Qualifications / Skills: 2 years related experience in customer service, schedule coordinating, dispatching or project coordinating, or equivalent combination of education and experience Dispatching experience HVAC, plumbing, electrical, construction or similar industry experience desired, and we will train on the job Advanced customer service skills Microsoft Office Suite experience Ability to cultivate and maintain strong relationships with clients and technicians CRM database experience Type 40 + WPM with accuracy Strong organizational skills and high attention to detail Geographical knowledge of service area is ideal High school Diploma or equivalent
    $25-28 hourly 28d ago
  • Dispatch Coordinator - 2nd Shift

    CWF Restoration

    Dispatcher job in Elmhurst, IL

    Do you prefer a later shift that gives you your mornings and afternoons free? Join CWF Restoration, a fast-growing, industry-leading company where your energy, empathy, and quick thinking can shine during the crucial after-hours period. We're looking for a Dispatch Coordinator who is passionate about helping people, even after regular business hours. You'll be the voice of calm and coordination during urgent restoration situations - making a real difference when it matters most. What You'll Do (4 PM - 11 PM): Be the first point of contact for evening customer calls, providing reassurance and professional assistance Use our state-of-the-art internal systems to prioritize customer needs and keep operations flowing Dispatch our expert field teams with speed and accuracy to ensure timely response Communicate with customers clearly and compassionately Follow up on open cases via email and phone to ensure customer satisfaction What We're Looking For: Someone who thrives in a high-energy, fast-paced environment A self-starter who enjoys working independently and with purpose in the evening Excellent organizational and multitasking skills Confident communicator, both over the phone and in writing Strong computer literacy and attention to detail Why You'll Love It Here: Work a steady 4 PM - 11 PM shift remotely ( outside of training ) Competitive salary ($45K-$60K) Comprehensive benefits package: medical, dental, vision, and 401(k)
    $45k-60k yearly 60d+ ago
  • Dispatcher / Driver Supervisor

    Zoom Elite Transportation LLC

    Dispatcher job in Lake Zurich, IL

    Job DescriptionBenefits: 401(k) Bonus based on performance Flexible schedule Paid time off Training & development Driver Supervisor At Zoom Elite Transportation, the Driver Supervisor plays a critical role in ensuring the efficiency, safety, and professionalism of our transportation services. This position is responsible for overseeing the performance of our drivers, maintaining operational excellence, and ensuring compliance with company policies and regulations. Key Responsibilities: Driver Management: Supervise and support drivers, ensuring they adhere to schedules, safety protocols, and customer service standards. Training and Development: Conduct training sessions to improve driver performance, safety awareness, and operational knowledge. Route Coordination: Oversee route planning and scheduling to optimize efficiency and meet customer expectations. Safety Compliance: Monitor vehicle maintenance, driver logs, and safety checks to ensure compliance with local, state, and federal regulations. Problem Resolution: Address and resolve any operational or customer service issues involving drivers or transportation services. Performance Monitoring: Conduct regular performance reviews and provide constructive feedback to drivers. The Driver Supervisor at Zoom Elite Transportation is an integral part of our team, dedicated to upholding our standards of safety, reliability, and excellence in every journey. This role ensures that our operations run smoothly and that our customers receive the exceptional service they deserve Qualifications Valid CDL driver's license with a clean driving record- With SBE and P endorsements Experience in commercial driving and shuttle operations Mechanical knowledge related to vehicle maintenance Familiarity with various types of commercial vehicles, including buses Ability to operate manual transmission vehicles Previous experience as a delivery driver or in paratransit services Strong organizational and communication skills for effective supervision Job Type: Full-time Pay: range $25.00 per hour- $28.00 per hour Expected hours: No less than 40 per week Schedule: 8 hour shift Monday to Friday Weekends as needed
    $25-28 hourly 27d ago
  • Dispatcher -

    Ed Morse Automotive Group 4.1company rating

    Dispatcher job in Red Bud, IL

    Accelerate your career with Ed Morse Automotive Group! With 75+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, and CO with over 50 locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth. Ed Morse is currently seeking an Dispatcher to join our team. Role Overview: We are a fast-paced, growing wholesale auto parts distribution company serving Illinois and the 6 surrounding states. Our mission is to provide efficient, accurate, and timely delivery of quality parts to our customers. We're currently seeking a Dispatcher who thrives in a dynamic environment and enjoys solving problems, managing logistics, and keeping things moving. Responsibilities Position Summary: The Dispatcher plays a crucial role in our daily operations-coordinating delivery routes, assisting with truck loading, locating parts, and supporting drivers on the road. You'll be the communication hub between sales, warehouse and our delivery fleet, ensuring deliveries run smoothly and efficiently. Key Responsibilities: Schedule and coordinate delivery routes for drivers Occasionally assist in loading delivery trucks accurately and efficiently Locate missing or misfiled parts prior to driver departure Take incoming calls from drivers and provide real-time problem solving and support Track parts inventory to ensure availability and accuracy Communicate with warehouse team to locate or replace lost items Adjust routes and dispatch plans based on traffic, driver issues, or customer changes Maintain accurate records of deliveries, part issues, and driver reports Ensure drivers leave on time and with correct manifests and parts Qualifications What We're Looking For: Experience: Prior dispatch, logistics, or warehouse experience preferred (auto parts industry a plus) Skills: Strong communication, multitasking, and problem-solving abilities Technical: Basic computer skills (routing software, spreadsheets, etc.) Physical: Ability to lift up to 50 lbs and assist with loading trucks as needed Personality: Organized, reliable, calm under pressure, and team-oriented Why Ed Morse? In addition to a rewarding career, Ed Morse offers our employees the following: Weekly Pay Uncapped earning potential! -Bonuses, Commissions, etc. 401K with company match Competitive Health Benefits including: Medical Dental Vision Supplemental Insurance options, Life Insurance, Short Team Disability & Long-Term Disability Employee Assistance Program Quarterly Wellness Program Vacation Pay Sick Pay Six Paid Holidays each calendar year Fantastic Employee Purchase Program! - Discounts on vehicles, parts & service Employee Referral Program- Get rewarded for working with friends! Become involved in our community with Ed Morse Cares Unlimited career potential- opportunities in multiple states with over 25 brands! Ongoing Education- receive manufacturer and product knowledge training. Not ready to apply? Connect with us for general consideration.
    $30k-36k yearly est. Auto-Apply 3d ago
  • Dispatch Supervisor

    Transdevna

    Dispatcher job in Chicago, IL

    Transdev in Melrose Park, IL is hiring a Dispatch Supervisor. Our Dispatch Supervisor ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety. * This position is located in Melrose Park, IL Transdev is proud to offer: Non-CBA Position: * Competitive compensation package of minimum $25.00 - Maximum $27.00 Benefits include: * Vacation: up to two (2) weeks * Sick days: 5 days * Holidays: 12 days; 8 standard and 2 floating * Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: * Oversee and assist road service and trip performance measures, i.e. route start time, on-time performance, incidents, oversee dispatch performance * Respond to customer questions and concerns about no shows, cancellations, and missed trips. * Manage vehicle operator emergency situations & escalated calls. * Supervise staff on weekends and evenings. * Manage department reports and other communication tools. * Train new employees. * Other duties as required. Qualifications: * High school diploma or GED equivalent * Minimum of 2-3 years of transit supervisory experience preferred. * Excellent communication & interpersonal skills. * Must be able to work shifts or flexible work schedules as needed. * Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: The essential functions of this position require the ability to: * Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations. * Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces * Push and pull objects up to XX pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level * Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact ************************************ Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: * Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). * Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: Please Click Here for CA Employee Privacy Policy Job Category: Operations Support Job Type: Full Time Req ID: 6324 Pay Group: DVF Cost Center: 55443 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.
    $25 hourly 13d ago
  • Public Safety Dispatcher

    City of Bloomington, Il 4.3company rating

    Dispatcher job in Bloomington, IL

    This critical role serves as the vital communications link between the public needing help and emergency services response. As first responders, public safety dispatchers (PSD) are typically the first point of contact when a person reaches out for help. This requires a candidate to be able to work independently in a high-stress environment while receiving and evaluating incoming emergency and administrative requests for emergency services, including but not limited to law enforcement, fire, and emergency medical services (EMS); triaging those requests for service; providing guidance and assistance to the public in life-safety situations; and coordinating appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe. This list may not include all tasks and/or knowledge which may be expected of the employee, nor does it cover all specific duties which may be required. Other duties may be assigned. Using training and policies to screen requests for emergency services; answering them professionally, recognizing if a call is received from telephone, text, video, or an automated data feed. Using appropriate technology to communicate with callers. Using knowledge of law enforcement, fire, and EMS protocols to prioritize and sequence calls promptly in limited time with limited or no supervision. Demonstrating clear and effective communications with active listening, call control, judgment, respect, and empathy with callers that range from calm to panicked. Providing pre-arrival and post-dispatch instructions to those that are requiring assistance during high-stress situations, such as cardiopulmonary resuscitation (CPR), childbirth, hemorrhaging, active-shooter, and entrapments. Managing challenging callers using appropriate handling of distressed, autistic, hearing-impaired, elderly, angry, and foreign-language-speaking callers. Providing direct counseling to suicidal persons, domestic violence victims, and children. Ascertaining incident information by obtaining and verifying caller information and location, determining the nature of the incident, and all available data including but not limited to automated data, social media information, text message, images or video, and providing information to emergency services either verbally and/or digitally. Using TDD and relay services to comply with standards for handling calls from hearing-impaired callers. Utilizing language interpretation services and coordinating with mental health resources for appropriate contacts with callers who have mental health or language barriers to receiving help. Using text-to-911 to communicate effectively with callers. Interpreting caller location by using geographic knowledge, tools, and location tracking capabilities when available. Interpreting automatic number and automatic location data provided by the emergency communications phone system and verifying data using mapping software for accuracy and reliability. Maintaining communications during life-threatening emergencies, providing safety/lifesaving instructions, and maintaining control of the conversation until field units arrive on scene. Using available vehicular, bystander, and/or law enforcement information for the purpose of protecting the public at the scene as well as on-scene responders by identifying the need for advanced life support resources or specialized fire extraction equipment. Utilizing training and reference resources when determining the nature and priority of emergency incidents that have live-streaming videos, graphic images, and text. Using training and operational protocols to take appropriate action such as: relaying critical information, dispatching/initiating emergency response services, or referring callers to other agencies. Documenting incident details quickly and accurately to establish incident urgency, categorizing the incident type and obtaining the proper help for the caller. Demonstrating clear and effective communications and active listening with public safety responders using appropriate terminology, codes, and signals. Relaying initial information for dispatch accurately, reviewing the call for service details, and assuming incident command until first responders arrive. Conducting health and safety status checks of responders and using other available technology to ensure on-scene responders' safety. Documenting thoroughly and accurately all incident activities while maintaining awareness of scene activities. Operating emergency, administrative, and backup telephone and radio communications systems effectively. Facilitating the transferring of calls to the appropriate resources and performing conference calls with entities, such as but not limited to poison control centers or helicopter dispatch. Interpreting and understanding local and regional geography to quickly and accurately identify the location of the emergency to improve response times of field responders. Operating a sophisticated workstation comprised of multiple computer systems, computer-aided dispatch (CAD) software and geographical information systems (GIS), state and federal clearinghouses, call handling including teletypewriter (TTY) and text-to-911 sessions, as well as communications systems such as radio dispatch consoles and recording systems. Operating multiple systems and conversations simultaneously without mistake. Notifying key personnel of critical incidents, using judgment to determine the need to contact other law enforcement and public safety agencies for additional information and resources as needed, or relaying information regarding incidents and situational awareness. Activating mass community warning and notification software programs to inform the public of impending critical information related to such things as severe weather impacts, potential injury or life-safety events. Managing chain of custody for records and documentation used in court proceedings and legal discovery. Maintaining a calm demeanor under chaotic and stressful circumstances, multiple conversations, and frequently noisy environments. Completing training, certifications, and competencies as needed by actively seeking training, completing the training and certifications required for assigned PST positions, and completing continuing education and career development as necessary. Following established agency policies and procedures, being aware of liability to the agency, and adhering to federal disclosure and privacy laws. Using debriefing tools, stress management techniques. and critical incident response models to deal with mental or emotional strain or tension resulting from adverse or very demanding circumstances. * By the end of the probationary period, thorough knowledge of the policies, procedures, processes, laws, ordinances, and regulations affecting public safety call-taking and the ability to apply them appropriately. * Able to use logic, critical thinking, and reasoning to reach conclusions and solve problems. * Ability to prioritize multiple events based on available resources-critical thinking. * Adhere to policy and procedure requirements that are stringent, rigorous, and unwavering, including confidentiality of information and trustworthiness while dealing with sensitive information. * Communicate clearly, concisely, and effectively; relay details accurately; listen actively; think and act quickly. * Compile and analyze operational data and prepare and maintain accurate records. * Effectively interact with people of different social, economic, and ethnic backgrounds. * Establish and maintain cooperative and professional working relationships with co-workers, supervisors, representatives from other departments, and other emergency services agencies. * Follow instructions, spell correctly, and write clearly. * Handle multiple tasks simultaneously, under pressure, and in emergency and stressful situations. * Learn quickly and retain public safety and technology training material. * Maintain regular, reliable, and punctual attendance. * Obtain information from hostile, confusing, and emotional callers. * Provide effective customer service and deal tactfully and courteously with a demanding public. * Able to handle complaints and difficult situations, remaining calm under pressure. * Remember names, numbers, and locations accurately. * Read and interpret geographical spatial data and maps quickly and accurately. * Resilient and resourceful while coordinating high-risk, high-stress operations, with the objective of keeping all participants safe. Required Education/Experience: A high school diploma or GED. Preferred Certificates or Licenses: Must be able to obtain and maintain the following licenses and certifications within a given time frame: Illinois Department of Public Health, Emergency Medical Dispatcher Illinois State Police, Full Access Certification, Law Enforcement Agencies Data System (LEADS) American Heart Association, CPR Certification International Academy of Emergency Dispatch Certifications: Emergency Telecommunicator Course (ETC) Emergency Medical Dispatch (EMD) Emergency Fire Dispatch (EFD) Emergency Police Dispatch (EPD) Physical Requirements/Working Conditions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. * Work is performed in an emergency communications center. The work level can fluctuate from minimal to fast-paced and high volume. The employee deals with crisis situations that require them to quickly make major decisions involving people, resources, and property with frequently limited direction. * The PSD may be asked to work scheduled shifts at any time of the day and on weekends and holidays. Must be able to cope in a safe manner with stressful situations, emotional callers, responders, and unprofessional contacts. Under unusual circumstances, the PSD may be required to perform duties at or near the scene of any emergency. * This position is designated as essential and must report to work during times when other facilities maybe closed. This position is subject to call back and hold over to maintain minimum staffing 24/7. This position is a 24/7 operation where specialized skills and shift availability are important to the Department. You will need to be available to work any of the 3 shifts, weekends and holidays.
    $35k-45k yearly est. 2d ago
  • Dispatch Supervisor

    MV Transit

    Dispatcher job in Chicago, IL

    If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities MV Transportation is seeking a Dispatch Supervisor to supervise a large Dispatch department. He/she will be responsible for ensuring the Dispatch department maintains effective daily communication with drivers, including those run by subcontractors; to continually monitor service making proactive adjustments to maximize on time performance and productivity; demonstrate effective use of scheduling software, two-way radio communication, telephone, and data analysis skills. Job Responsibilities: * Manages and coordinates technical workforce job completion. * Customer complaint resolution. * Obtain daily service disruptions in Excel Workbook. * Oversee improvement in customer satisfaction and dispatch satisfaction. * Maintain a professional demeanor and appearance. * Ensure that dispatch personnel are effectively performing linked function between the operators and customers by monitoring the responses to customer service requests and by ensuring appropriate prioritization and dispatch of service requests to Senior Management. * Provide subordinate coaching and assistance when required. * Communicate with Management as needed to maximize efficiencies and resolve issues. * Has the authority to make the recommendation to hire and fire and to implement discipline and direct work of Dispatch employees. * Interviews applicants; Handles employee grievances and complaints. * Monitor specific charts and daily graphs to ensure that all service calls are being managed and completed in a timely manner. * Monitor real time call flow, inbound dispatcher availability, Service Levels and other critical call statistics to ensure calls are answered in a timely manner and abandon calls are minimized. * Fill in as a Dispatcher when required. * Recommend promotions. * Ensure overall compliance with various office policies such as: uniforms, use of electronic devices, phone compliance, meal breaks and attendance. Qualifications Talent Requirements: * College Degree in Business Management or Administration or will have degree within the next six (6) months. * Ability to manage multiple projects while managing 7 day/week operations. * At least three (3) to five (5) years successful supervisory experience preferred. * Ability to effectively lead a diverse group of individuals to successfully achieve the goals of the Dispatch Department. * Ability to learn and demonstrate efficiency in the use of Trapeze. * Strong customer service skills. * Ability to work independently and follow directions. * Ability to adapt and remain flexible in a dynamic environment. MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. #appcast
    $33k-50k yearly est. Auto-Apply 17d ago
  • Lead Scheduler / Energy Services Dispatcher (Part-time)

    Smartwork Energy Partners

    Dispatcher job in Lombard, IL

    SmartWork Energy and our independent brokers are innovating the way businesses use and conserve energy. Not just an energy sales company, we are a TECHNOLOGY company with an Inspired Vision: to empower businesses of all sizes and consumers with efficient connectivity and supply solutions, educating them on information they will need to reduce monthly costs and minimize their carbon footprint. If you are highly organized, great with customer service, have professional phone and in-person communication skills - we may have a position for you to earn part-time income on an opportunity that is start-up in spirit and can only get better. Join us and the fast-growing Internet of Things (IoT) marketplace- a billion-dollar business opportunity that will immediately impact your earnings potential and our planet in positive ways! Job Description Review leads from various on-line marketing apps/sources for specific Smartwork jobs and tasks. Reach out professionally and politely in negotiating work to be completed, costs and scheduling logistics with firm organization around calendar management in GSuite / Gmail environment. Send written confirmation for each set appointment and post-job surveys. Identify needs and generate new consulting meetings for our sales team whenever opportunities arise for Energy surveys for office building locations. Qualifications High School or GED equivalent, and 1 or more years customer-facing work experience required. A polished blend of Marketing and sales, with dispatch or scheduling logistical background a plus. Familiar as user for services apps like Thumbtack, AngiesList, HomeAdvisor, Takl, or similar. Able to manage Google/gmail calendar from multiple identies on laptop or smartphone. No phone provided, need to be proficient on managing activity through mobile apps and field or make calls on your own phone. Additional Information The right Lead Scheduler earns these Benefits: Training- Ongoing education and 2-week "in-job" Training with regular follow-up educational opportunities. Free webinars and independent professional development. Materials - Presentation Materials and selling collateral are provided in hard copy and digitally. Pay - The SmartWork Energy Lead Scheduler position pays for performance - with compounding residual monthly commissions and offers unlimited earning potential. Top performers earn promotions rapidly. Medical - As this role is defined as part-time, our Smart Work energy Alliance affiliates are not offering health, dental, vision or life insurance benefits in 2018. SmartWork Energy Partners is an Equal-Opportunity employer
    $32k-41k yearly est. 12h ago
  • Service Dispatcher (Customer Service)

    Raynor Door Company

    Dispatcher job in Winnetka, IL

    Job DescriptionDescription: Raynor Garage Door Company is a third-generation, family-owned business proudly serving the Northfield, IL area since 1948. We specialize in the installation and service of garage doors, openers, gate operators, and access control systems for residential and commercial clients. We are currently seeking a high-energy, detail-oriented team player to join our office staff as a Service Advisor/Dispatch coordinator. In this role, you'll be the first point of contact for customers, helping them schedule appointments, resolve issues, and stay informed throughout the service process. Key Responsibilities Provide excellent customer service by phone and email Accurately understand customer needs and offer appropriate solutions Schedule service appointments and coordinate technician assignments based on skill set and availability Dispatch technicians to job sites and monitor work progress Communicate job status updates to customers in a timely and professional manner Maintain and update customer records and service history Review active jobs to ensure quality, timeliness, and customer satisfaction Explain warranty policies and service coverage to customers Recommend additional services or current promotions when applicable Keep your work area organized and maintain a professional appearance Requirements: Job Requirements: Strong customer service skills (phone and/or in-person experience) Excellent communication and multitasking abilities High school diploma or GED Proficient with Microsoft Word, Excel, and Outlook Strong attention to detail and organizational skills Ability to work in a structured environment and collaborate with a diverse team Must be results-oriented and able to manage multiple tasks efficiently Valid driver's license Must pass a pre-employment drug screening Preferred: Prior experience in a service or dispatching role Experience with Microsoft Dynamics (Great Plains) or ACT! CRM Benefits available to Customer Service Adviser include: 401(k) Plan Paid Time Off Program Company Closes in Observance of Major Holidays Available Medical & Dental Insurance Company-Supplied Work Clothes
    $32k-41k yearly est. 26d ago
  • Local Intermodal - Over 1,000/week

    Careers On Wheels

    Dispatcher job in Chicago, IL

    Over $1,000/week Need Hazmat in 60 Days CALL ADAM AT 877-375-3451 TO APPLY. After Hours 479-879-3700 Apply Online at www.CareersOnWheels.com/ApplyNow/ We need 2 Class A drivers for LOCAL positions. Great Pay. Paid Weekly & Paid Orientation. Loads are preplanned a DAY in ADVANCE. Drive a newer model tractor with great benefits for the driver and these family jobs are filling quickly. This position offers benefits options for an individual or a family, including medical, dental, prescription, life insurance and more. Company drivers can also choose to enroll in a 401k with company-matched funds. Don't miss your opportunity to drive on this account. Big Company = Big Company Benefits · Medical / Health insurance · Vision Insurance · Dental Insurance · Paid Vacation · 401k Plans from day one Advancement possible after 90 days Professional drivers only. Please must have at least 4 months of recent verifiable Class A DOT Regulated truck driving experience OR 1 year in the last 5 years. No more than 3 moving violations in the past 3 years. CALL 877-375-3451 TO APPLY. ASK FOR ADAM. After Hours 479-879-3700. Apply Online at www.CareersOnWheels.com/ApplyNow/
    $1k weekly 12h ago

Learn more about dispatcher jobs

Do you work as a dispatcher?

What are the top employers for dispatcher in IL?

Top 10 Dispatcher companies in IL

  1. First Student

  2. National Express

  3. Kenan Advantage Group

  4. Transdev Services, Inc.

  5. South Central Illinois Mass Transit

  6. Transdevna

  7. Symbria

  8. Roto

  9. Copart

  10. United Scrap Metal

Job type you want
Full Time
Part Time
Internship
Temporary

Browse dispatcher jobs in illinois by city

All dispatcher jobs

Jobs in Illinois