Dispatcher jobs in Indiana - 68 jobs

Job Description The New Albany City Police Department is seeking Communications Dispatchers to respond to emergency and non-emergency calls for assistance and information. Dispatchers provide communication support services for the New Albany City Police and related emergency services for the City. This position is responsible for the day-to-day operations specific to a communications center, providing the citizens of the City of New Albany with prompt and professional service regarding any and all emergency and non-emergency calls that are received within the Center. SPECIFIC DUTIES AND RESPONSIBILITIES: "*" denotes an essential function of the job A. *Performs all key tasks and duties of a dispatcher. B. *Answer all calls promptly and professionally and maintain a calm demeanor at all times. C. *Maintain calm in radio transmissions during hectic and/or dangerous situation and make every attempt to calm angered, distraught and/or frightened callers. D. *Immediately dispatch the appropriate party to respond to the caller; Fire, police and/or EMS. E. *Provide general information to the public and refer calls to appropriate agencies. F. *Maintain an accurate log of incoming calls service request and action taken. G. *Test and inspect all equipment as required and immediately report any problems to management. H. *Follow all applicable safety rules and regulations at all times. I. *Monitor radios and/or security cameras. J. Send all Media inquiries to the Chief of Police to handle. K. Assist with training new personnel. L. Performs other duties as assigned. STANDARDS OF PERFORMANCE: A. Demonstrate informative and professional assistance when working with vendors, co-workers, and the public. B. Act independently and originate new procedures and new approaches to problems. C. Display excellent verbal and written communication skills. D. Maintain initiative to preserve the flow of work. E. Ensure commitment and follow through to deadlines. F. Sustain interpersonal relationships which encourage openness, candor and trust, both internally and with the general public. G. Complete projects and/or reports in accurate and timely manner. H. Maintain City information in a confidential manner. I. Work as a team member. J. Display professional appearance, warm demeanor and positive attitude. K. Be a motivated self-starter. L. Be accurate, efficient and organized at all times. MENTAL AND PHYSICAL REQUIREMENTS: A. Understand, respond to, and apply complex concepts, information and instructions including policies, procedures, laws and/or regulations. B. Engage in frequent interpersonal interactions that are stressful and sensitive in nature and do so with tact and diplomacy. C. Work extremely well under pressure and highly stressful situations and remain calm and in control at all times. D. Manage multiple tasks simultaneously. E. Stand, walk, reach with hands and arms, climb, balance, stoop, kneel, crouch or crawl occasionally. F. Sit for extended periods of time. G. Think and apply good and reasonable judgment, discretion and initiative in accomplishing all functions. H. Work effectively despite sleep pattern disruptions as a result of rotational and irregular shift work and overtime. I. Lift and/or move up to 10 pounds occasionally. J. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. K. Ability to hear, understand and respond verbal information in person, by phone and by radio, including with difficult to understand callers. L. Must speak clearly and concisely in English. M. Hear, understand and respond using radio transmitters and receivers, radio consoles, telephone and radio headsets, multi-line telephone systems and complex communications equipment. N. Ability to see, read, and understand written information and instructions in all forms, including handwritten, hard copy or electronic communication formats. O. Ability to see and use all related communications equipment including radio transmitters and receivers, radio consoles, telephone and radio headsets, multiline telephone systems, computer consoles and data communications terminals. WORKING ENVIRONMENT AND CONDITIONS: A. This position requires working in the internal environment around dispatcher and/or police equipment. B. This position requires a flexible work schedule; night and/or weekends may be required. EDUCATION, EXPERIENCE AND TRAINING: A. Minimum of high school diploma required; some college preferred. B. At least three years of progressively responsible communications dispatching experience, preferred. C. Knowledge of CAD and E911 equipment required. D. Previous customer services experience, preferred. E. Ability to handle a high volume of incoming calls while maintaining proper phone etiquette and a high level of professionalism at all times. F. Willingness to take on additional tasks as assigned. EQUIPMENT AND TOOLS: This position requires use of computers, keyboards, office equipment and similar specialized technical and electronic equipment commonly found in communication centers.

PITT OHIO, a $900 million, high service, highly profitable, transportation solutions provider offering SUPPLY CHAIN, LTL and TRUCKLOAD services is seeking a Dispatch Supervisor at our Indianapolis, IN Terminal. Schedule Flexible working hours are required 7 AM- 10 PM Range 10+ hours per day PITT OHIO has received countless safety, service, and carrier of the year awards and our highly acclaimed Safety Department is a leader in the transportation industry. Dedication to quality and excellence is our goal at PITT OHIO. We offer competitive wages, medical and prescription insurance with no weekly premiums, vision, dental, 401K, profit sharing, vacation paid at 45 hours per week, pleasant work environment, and much more! Responsibilities Delegating pickup and delivery times to drivers to fully utilize the company's time Know customer needs, freight type, and space availability Ability to adjust freight schedules adequately according to change Ability to continuously administer freight problems, driver locations and driver communication on a daily basis Assist drivers on any issues, or direct them to proper management about the issue Determine driver locations according to key times Administer weekly/daily meetings with drivers on company/customer issues. Review head loads, volumes, overall tonnages, and ETA's on returning drivers with outbound planner. Immediately notify outbound planner of any sudden changes. Communicate to the Sales Department and Terminal Manager of any customer and/or operational issues Ability to react to change productively and handle other essential tasks as assigned Qualifications Fluent command in the English language to communicate effectively with internal and external customers. Previous experience in LTL trucking industry is required. Strong communication skills. Motivated, problem solving and analytical thinking required. Must be able to handle customer demands in positive and professional manner at all times. Ability to plan and adjust continuously to customer needs, time constraints and equipment problems. Setting affirmative expectations through positive motivation and instructive discipline is critical PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. #POE2

CITY OF ELKHART - DEPARTMENT Communication Center Dispatcher DIVISION Communication Center STATUS Full-time CATEGORY Hourly, IN-FOP PG 1 ($24.42) FLSA Non-exempt REPORTS TO Communications Department Head DATE 2025 JOB SUMMARY Receives in-coming emergency and non-emergency calls for assistance, dispatches appropriate emergency response units, coordinates communications with and for police, fire, emergency management agency, and other public safety agencies. PRINCIPAL DUTIES AND RESPONSIBILITIES Takes complaints and emergency phone calls on business and 911 lines, providing information or emergency assistance as needed. Dispatches appropriate police, fire, or medical units per SOP and coordinates necessary initial response to emergency and non-emergency situations. Provides pre-arrival emergency medical instruction according to nationally certified program of emergency medical dispatch. Is responsible continuously monitoring multiple public safety radio frequencies, and maintains control of specific assigned radio frequencies. Is responsible to maintain radio contact with and respond to needs of police, fire, and medical personnel on duty, as well as area public safety agencies, and other City departments. Keeps appropriate logs and written records as per SOP. Enters, queries, and extracts data in various communications and computer systems such as CAD, IDACS, Nlets, and NCIC, records management systems, hazardous materials programs, and weather satellite program, utilizing precise formats, and disseminates such data to authorized personnel and agencies as required. Receives and disseminates severe weather information in coordination with the National Weather Service. Receives and relays Emergency Management Agency information. Coordinates responses of police, fire, medical, Emergency Management Agency, and other city department personnel in times of emergency, disasters, and critical incidents. Maintains a neat and orderly work environment in accordance with Departmental policies. Promotes and upholds a teamwork concept in accordance with Departmental policies. Must attend Departmental meetings as called by supervisory staff. Must participate in, and encourage co-workers to participate in, on-going training and continuing education, both in personal goals and at the discretion of supervisory staff. OTHER DUTIES AND RESPONSIBILITIES Incumbent works under general instruction from supervisors. Extensive guidelines are provided in manuals and directives. Incumbent must be continuously alert and monitoring on duty personnel, equipment, radio frequencies, computer terminals and programs and phone lines. Incumbent must deal effectively and compassionately with the general public and people in various emotional states. Incumbent must have the ability to demonstrate professional demeanor at all times on radio and phones Incumbent must stay calm and composed, and make sound judgments and decisions regarding appropriate responses in routine and critical situations. Incumbent must maintain high degree of confidentiality and discretion regarding this and affiliated departments' efforts and the rights and privacy of the public. EDUCATION AND EXPERIENCE High school graduate or GED equivalent. Upon employment, incumbent must receive and maintain CPR certification, IDACS certification, and national emergency medical dispatch certification. KNOWLEDGE, SKILLS, AND ABILITIES Must be computer literate Basic knowledge of working with windows based programs. Basic knowledge of working with office machines. Effective verbal and written communication skills. Excellent telephone etiquette. Map reading capability. Ability to work as a team. Required to participate in and pass all levels of probationary training. Basic knowledge of radio equipment operation. Basic knowledge of FCC regulations and laws as they relate to broadcasting and transmitter operations. Ability to learn and utilize police codes and signals and fire and EMS terminology. Ability to memorize and retain information, both long and short term, and random and sequential. Ability to provide emergency medical telephone instruction utilizing precise formats. Typing / keyboard skills. Must demonstrate ability to type 45 words per minute with 95% accuracy using standard computerized and audio tests, and must demonstrate efficient audio-motor typing and entry skills from spontaneous supply of information. Computer skills: Must have basic computer knowledge in Windows environment. Must demonstrate ability to compose communiqués quickly, and accurately enter data upon input for radio transmission. Multitasking skills: Must demonstrate ability to concentrate, maintain computer and thought process, use of short-term memory, and accurately respond to various sources of input and incidents occurring simultaneously. Map-reading/visual skills: Knowledge of area geography preferred. Must demonstrate ability to read maps, comprehend and relay directions, learn locations and addresses and geo-numbering systems. Ability to learn and utilize formats for entry and withdrawal of information from various computer systems, quickly and accurately. Ability to calm persons who are in a state of panic, and deal with people who are hysterical, angry, or hostile on the telephone. Ability to take charge, make decisions, delegate tasks, and maintain control in routine and crisis situations. Ability to cooperate with and to work closely as a team with two or three other dispatchers in a close environment often under stressful conditions. Ability to participate in and learn from critiques and constructive criticism, as a team and as an individual. Ability to cooperate with and to work closely as a team with several other dispatchers in a close environment often under stressful conditions. Ability to set and accomplish personal goals regarding learning, continuing education, and to maintain knowledge of all policies and procedures. PHYSICAL, MENTAL, AND VISUAL SKILLS Incumbent works, for the most part, in an office environment, sitting for extended periods of time. Incumbent must be able to reach and bend in order to operate and maintain equipment. Incumbent must be able to filter relevant statements and verbal requests from background noise, hear clearly radio and telephone voice, various pitches of tones, signals, and alarms. Incumbent must be able to speak clearly, precisely, and in a tone understood via radio frequencies. Incumbent must be able to read computer data and print-outs, and write legibly. Incumbent may be assigned to various hours covering all three shifts, including weekends and holidays. Overtime is required and, as needs dictate, frequently assigned. WORKING CONDITIONS As described in above paragraph. POST OFFER TESTING REQUIRED The City of Elkhart is a Drug Free Workplace. Therefore, successfully passing a post offer drug screen is required (random drug testing may be conducted after employment). Background checks producing acceptable BMV and criminal history reports required. Position is subject to successfully passing truth verification testing. POLICY STATEMENT The incumbent is required to possess the knowledge, skills, and abilities, and the physical, mental, and visual skills described in this to perform the principal duties, responsibilities and essential job functions. This is intended to describe the general nature and level of work being performed by the incumbent. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job and “other” duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job. This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the Mayor. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Job Description We are seeking a detail-oriented and proactive Customer Service Dispatcher to join our growing team. When transportation operations don't stop, neither do we! The CSR/Dispatcher plays a vital frontline role in keeping drivers moving, customers informed, and operations running smoothly through real-time coordination, problem-solving, and onsite support. This position acts as a primary point of contact during assigned shifts, including weekends, ensuring timely communication, issue resolution, and continuity of service. The position is essential to maintaining service reliability, operational efficiency, and customer satisfaction. Essential Duties and Responsibilities: Duties include, but are not limited to: Customer Service & Issue Resolution: Respond to customer inquiries related to deliveries, schedules, or service issues during operations. Answers questions regarding accounts and services. Communicate real-time updates to customers based on firsthand onsite visibility of orders, drivers, and warehouse activity. Resolve service issues proactively by coordinating between drivers, warehouse personnel, and customers. Tracks repeated customer service issues and notifies various teams who can resolve these issues and improve the quality of services and the customer experience. Surveys customers to ensure their issues have been resolved in a satisfactory manner. Delivers the customer experience strategy across a range of touch points, channels, services, and solutions. Onsite Dispatch & Driver Support: Must be onsite during scheduled shifts to support operations and real-time decision making. Serve as the primary point of contact for drivers, including delivery status updates and issue resolution. Provide face-to-face communication with drivers to address route changes, delivery concerns, or last-minute operational needs. Monitor order activity and driver flow to ensure efficient movement and timely deliveries. Assists warehouse staff, as needed. Other Duties & Operational Support: Ensures compliance with customer Service Level Agreement (SLAs). Enters and tracks service orders and ensures account information and recorded data is accurate. Oversees assigned customer invoicing, including escalating issues as necessary for timely resolution. Solicits interest of new or additional services; handoffs information to appropriate sales representative. Supervisory Responsibilities: This job has no employee supervisory responsibilities. Requirements To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of NOW Courier. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. Education and/or Experience: High School Diploma or G.E.D.; and two years of experience and/or training; or equivalent combination of education and experience. Previous experience working in the logistics and distribution industry is desired. Other Skills and Abilities: Experience in dispatching (trucking or logistics preferred). Proficiency with dispatch/tracking software and Microsoft Office. Ability to work in a fast-paced, high-pressure, deadline driven environment. Ability to manage multiple projects and tasks simultaneously. Highly organized and detail oriented. Resourceful and creative. Analytical skills and problem-solving ability. Ability to adhere to time and attendance policies. Must exhibit professionalism and be effective working with customers and drivers. Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications. Ability to handle confidential information. Maintain regular and punctual attendance. Effective prioritization and time management skills. Strong initiative to strive for continuous accuracy, quality, and timeliness of information. Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgement. A genuine commitment to quality on behalf of the company while building a corporate culture committed to excellence is mandatory. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 25 pounds without an assistive device (greater weights may be required with the use of an assistive device). The employee occasionally will climb or balance; stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus). Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities This job operates primarily in a professional office environment with minimal safety/health hazard potential. However, job duties may require one to operate in a warehouse environment with moderate safety/health hazard potential. The noise level in the work environment is usually quiet to moderate. This role is required to be on-site. While the offices of company are open from 8AM to 5PM, Monday through Friday, this job will require work beyond these hours which may include weekends and holidays. Benefits As an award-winning company, our employees are the most important force driving our continued success. We offer a challenging and supportive environment with opportunities to learn, grow, and contribute - that's why 93% of current employees would recommend NOW Courier to a friend for employment according to our annual Culture Audit. We invite you to explore our company and bring your skills and expertise to our highly talented team of professionals who are passionate about their work. A satisfying and rewarding career with competitive compensation, comprehensive health care, 401k/profit sharing, paid time off, corporate philanthropy, employee & family events, and more is our commitment to you. EOE M/W/Vets/Disabled

Job Description Dispatcher / Customer Service - Construction Services and Trucking - Bilingual Shelby Materials is hiring a Ready-Mix Concrete Dispatcher to take customer orders, schedule concrete deliveries, and dispatch ready-mix trucks to jobsites safely and efficiently in the Indianapolis metro area. This role is the hub between customers, drivers, and plant operations: balancing service, production capacity, and changing jobsite conditions throughout the day. We're looking for someone with dispatch experience in ready-mix or a closely related field such as over-the-road trucking logistics, freight brokering, dump truck dispatching, construction materials dispatch, or similar high-volume, time-sensitive operations. Key Responsibilities Customer Service & Order Taking Responsible for facilitating orders and schedule for delivery of ready-mix concrete; accurately inputting order information into dispatch software (mix designs, quantities, add-ons, delivery times, jobsite details, and special instructions). Prioritize customer needs: monitor real time progress and adjust schedules as conditions change. Set clear expectations with customers on delivery timing, focused on up-front communication especially when trucks are tight, jobs change, or delays occur. Dispatch & Fleet Management Dispatch and actively manage your assigned plant and trucks throughout the day: allocate trucks and adjust orders to meet job priorities. Use dispatch software/GPS tools effectively to improve decision-making and keep demand information accurate. Be confident in making decisions and adjusting schedules in fast paced situations. Internal Communication Communicate job specs and changes clearly with quality control, batch, and drivers (mix design changes, slump/air requirements, PPE, etc.) Address potential job-site issues quickly and without blame: (late starts, access issues, placement problems, rejected loads, or safety concerns) Enforce rules and expectations: safe operation, incident reporting, and completing required documentation promptly (accidents, work comp forms, etc.). What Success Looks Like Customers feel taken care of, informed, and treated professionally even on busy days. Trucks stay utilized efficiently with minimal dead time, and jobs are serviced with the right number of trucks. Data entry is accurate, and dispatch tools are used consistently to support reliable planning. Be able to communicate effectively, clearly, and professionally both with customers and co-workers. Required Qualifications Must be proficient in communicating with and assisting our customers via phone and in person in English and Spanish languages. 2+ years dispatch experience in ready-mix concrete or similar fast-paced transportation or logistics environment (OTR, dump, freight, construction materials). Strong phone presence: professional, friendly, confident, and able to handle complex situations when needed. Proven ability to make calm, calculated decisions under pressure and prioritize tasks Solid computer skills and willingness to utilize technology. Ability to communicate clearly with customers, drivers, and internal teams. Preferred: Experience using dispatch/batching systems (e.g., Command Alkon, Systech, Marcotte, or similar). Other Information: This is in person position in an office environment with frequent phone and computer usage. There is some flexibility regarding the specific location, but it will be based in the Indianapolis, IN area and training will take place at our location in Beech Grove, IN. Reports to: Ready-Mix Concrete Dispatch Manager Will require early mornings, some Saturdays, and extended hours during peak season and based on workload throughout the year. Compensation will depend on a candidate's education, experience, and skills. Full-time equivalent employees also will be eligible for a company bonus (depending in part on company and individual performance). The anticipated wage for this position is: $28/hour-$32/hour base pay Shelby Materials offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k), time off benefits; eligibility for medical, dental, vision and prescription drug benefits, short term disability, life insurance and death benefits; certain time off and leave of absence benefits. No DUI/DWI/OWI in the last 5 years A commitment to a drug-free lifestyle and willingness to complete drug/alcohol screenings

Job Description Customer Service/Dispatcher At Howald Heating, Air Conditioning and Plumbing, we're more than just a workplace. We're a family. As a family-owned and operated business with decades of experience in the industry, we take pride in creating a supportive, fun, and welcoming environment where people love to come to work. We are currently looking to add a Customer Service/Dispatcher to our Team! Job Summary: Taking inbound calls and making outbound calls while assisting customers with scheduling and general inquiries. Maintaining the HVAC Technicians' and Plumbers' daily schedules and dispatching as appointments are completed. Schedule return trips with customers for parts, etc. Maintains customer database with current information. Clear and concise communications with department managers and employees, including keeping customers updated on company schedule and requested lead-times. This position also sells maintenance agreements over the phone. Pay: - $20.00/hr.-$26.00/hr.-Depending on Experience (Additional Spiff Opportunities) Work Hours: Monday-Friday, 7:30am - 5pm (staggered start/end times, but availability needed) Benefits: Health Insurance Dental Insurance Vision Insurance Health Savings Account Simple IRA matching (401k) Company Paid Life Insurance Company Paid Short-Term Disability Options for Long-Term Disability Options for Supplemental Insurance PTO 2 personal Days Paid Holidays Referral program Weekly Spiff Opportunities Annual Bonus program Requirements: 1+ years Customer Service 1+ year Dispatching preferred (not required) Must have 1+ year in the trades or construction industry Advanced customer service skills Ability to multi-task Highly Organized Professional phone skills Advanced Computer skills Project & Schedule Coordinating experience recommended (not required) Follow policies and procedures Qualifications Desired: HVAC/Plumbing experience Service Titan experience Geographical knowledge of service area is a plus Knowledge of industry recommended but not required Excellent verbal skills Strong interpersonal skills Energetic personality Able to work independently and on a team Detail-oriented

Job Description DISPATCH SUPERVISOR Department: Distribution Services Reports to: Vice President, Engineering and Power Supply FLSA Status: Exempt Dispatchers This position is responsible for supervising the 24/7 Dispatch Center and its staff, providing leadership and oversight for all dispatch and SCADA-related functions. Key responsibilities include coordinating and directing system operations, issuing and verifying clearances, monitoring the electric distribution system, managing emergency restoration activities, and preparing required reports. The role also oversees the dispatch of personnel in response to outages, service issues, and emergencies, ensuring that departmental goals and performance standards are consistently met. Additionally, this position establishes and maintains high-quality standards for handling incoming calls from members, contractors, other utilities, building departments, and the public to ensure accurate information and timely service. The role collaborates closely with other Northeastern REMC departments and provides administrative support across the organization. EDUCATION AND EXPERIENCE Required: High School diploma Knowledge of Utility Distribution Systems Experience with Radio communications, computers, and clerical work Experience with SCADA and Outage Management Systems Preferred: Prior electric utility dispatching experience Bachelor's degree Supervisor experience KNOWLEDGE Must be knowledgeable of electric utility concepts and operations Understands and adheres to the safety rules stated in the Northeastern REMC Safety Manual and National Electric Safety Code. Safety practices are followed daily. Demonstrate reliable knowledge of Northeastern REMC operations, policies, products, and services. Be proficient in AMI (meters), AVL (vehicles), CIS (member information), OMS (outage), and GIS (mapping) software. Must be able to process information from and operate the SCADA system. SKILLS Good organization skills that accurately scope the length and difficulty of tasks and/or projects. Able to set objectives and goals. Uses resources effectively and efficiently. Effective communication skills that clearly and accurately provide information, resources, and services to the appropriate parties with patience and professionalism. Good customer service skills that identify needs accurately. Displays courtesy and sensitivity. De-escalates difficult situations and provides adequate solutions. Precise data entry skills for network and personal computer software programs. Expertise in current and emerging systems. ABILITIES Treat people with respect and keep organizational commitments. Works ethically and with integrity. Displays a positive outlook and pleasant manner. Ability to use good judgment when making decisions by reasoning and the inclusion of appropriate people within a suitable time frame. Demonstrates strong interpersonal skills to effectively collaborate across departments and foster an inclusive environment that encourages team engagement. Works cooperatively and productively within diverse teams and is capable of addressing and resolving conflicts when necessary. Interact professionally with organizations associated with REMC and maintain good relations with contacts. JOB RESPONSIBILITIES Other reasonably related job duties may be assigned Supervise the Dispatchers by ensuring all goals and objectives are met. Properly assign workloads by defining efficient daily and weekly tasks to complete. Coordinate schedules and approve time off requests when appropriate. Conduct performance reviews and communicate performance expectations, including discipline and coaching. Assist in the termination process, if necessary, by providing information on performance and behavior. Provide leadership, guidance, and motivation to the Dispatching staff. Advocate for the Dispatchers' professional development by helping, coaching, and training. Act as hiring supervisor for the Dispatching department by assisting with the interview and selection process of new candidates in conjunction with the HR Director. Schedule dispatch personnel as appropriate under routine and emergency conditions. Schedule and assist in the training of Dispatch personnel Establish guidelines for interior and exterior building checks. WORK ENVIRONMENT Full-time employment that will be subject to work during or outside of regular operating hours, including weekends, holidays, and overnight. Primarily work inside the office. Regular business operating hours are Monday-Friday. Must be available for after-hours call-in for outage restoration. This position description is not intended to be all-inclusive. An employee will also perform other reasonably related business duties as assigned to fulfill the objectives of the cooperative. NREMC reserves the right to revise or change the description and specifications as the need arises. This position description does not constitute a written or implied contract of employment. Powered by ExactHire:189408

ESSENTIAL FUNCTIONS Schedule, route, and dispatch trips to all manner of providers Assist in coordination of mass transportation when needed Administer trips for volunteer/ independent drivers and mileage reimbursement program Completes all documentation and process task associated to mileage mapping and application procedures if responsible for volunteer/ independent drivers and mileage reimbursement programs Works closely with transportation providers and health care facilities to resolve problems Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand Responsible for daily communication with transportation providers Ensures accurate trip data input Other duties as assigned. Requirements POSITION QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competency Statement(s) Analytical Skills -- Ability to use thinking and logic to solve everyday problems. Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Customer Oriented - Ability to take care of the customers' needs while following company procedures Interpersonal - Ability to get along well with a variety of personalities and individuals General understanding of transportation systems Education High School Graduate or General Education Degree (GED) Experience At least 1 to 2 years customer service experience in an inbound call center environment with heavy phone volume and data entry preferred 1 to 2 years of routing, scheduling and/or dispatch experience preferred Prior in-bound call center experience preferred Knowledge of transit system a plus Knowledge of Medicaid guidelines and covered services plus Ability to travel to office location to perform shifts In-office position, this is not a remote opportunity SKILLS & ABILITIES Excellent customer service & phone skills Proficient with Microsoft Word, Excel, and Outlook Ability to work independently or within a team Must be able to handle heavy phone volume when tasked to assist Salary Description $17

Responsible for coordinating the information from Security Management, Security Officers, Surveillance, other Casino Departments, Local Law Enforcement, and Emergency Medical Services throughout the property and including other off property operations operated by Four Winds Casino Resort. Responsible for maintaining close, continuous surveillance of all gaming areas and the entire property, in order to protect life and property at the casino. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Maintains a log of all radio and telephone calls into and out of the Security Dispatch Center. Notifies the proper authority depending on the nature and issues of the various incoming and outgoing radio and telephone calls. Assigns Security Officers as needed to detail and requests for personnel from other departments as well as responding outside agencies as needed. Receives all incoming calls from guests pertaining to Security matters, guest service issues pertaining to the Security Department and Gaming Commission concerning Security operations. Provides departmental information and conveys telephone messages accurately and in a timely manner. Maintains knowledge of all department Policies and Procedures, the Emergency Action Plan, Crisis Communication Plan, as well as standard operating procedures of Local Law Enforcement and Emergency Medical Services as applies to the Casino and its attendant properties. Notifies Shift Manager/ Assistant Shift Manager/Floor Supervisor of any pertinent conditions as needed and as directed. Promotes positive guest and employee relations through prompt, courteous and efficient service. Must be knowledgeable of the emergency power system, emergency radio system, and other assorted emergency equipment used by the Security and Facility Departments additionally must know how to respond to the notifications of each of these systems and know who and when to contact the correct responder to each. Monitors all assigned areas of the property at all times, identifying potential security and/or safety risks and reporting them to the appropriate individual or entity, for proper resolution. Utilizes necessary equipment, to identify, record, document and report illegal, suspicious or unusual activities occurring on property. Maintains a working knowledge of all rules and regulations of the Gaming Commission and ensures strict adherence to same throughout the property. Supports other employees, supervisors and management, with regard to protection of assets in their respective departments. Coordinates, with the Surveillance Department, when Security discovers a matter which needs further investigation or attention. Facilitates the flow of information throughout the department, by attending regularly scheduled departmental meetings. Held accountable for the accuracy and thoroughness of departmental records and reports. Makes suggestions and recommendations, as appropriate, with regard to possible changes in the policies and procedures of other departments, with safety and security and protection of casino assets in mind. Promotes the following within the department and among all employees: Creates an atmosphere of fun for all casino guests. Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) preferred. SPECIAL QUALIFICATIONS: This position requires a Level 2 Gaming License. Computer literate in Microsoft Excel, Access and Word, Outlook or related software as well as TurboVUi Dispatch and Advantage monitor software packages. Strong communication and typing skills required. Ability to multi-task is critical as operations will include simultaneous use of surveillance, computer, radio, and emergency equipment in a responsible manner. Must be able to work alone with little or no direct supervisor and be able to delegate tasks to other Security Officers within the property. Must be able to keep personal and sensitive material or information confidential. Knowledge of and experience with closed circuit television equipment preferred. Must possess excellent observational and communication skills. LANGUAGE SKILLS: Ability to read, analyze, and interpret documents, such as safety rules, operating and maintenance instructions and procedure manuals. Some analytical ability is required in order to summarize data for reports and find solutions to various administrative problems. Ability to write routine reports and correspondence. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent, and to interpret data from graphs. REASONING ABILITY: Ability to apply common sense reasoning to a variety of situations must be able to prioritize numerous simultaneous tasks and requests. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to operate computer and radio gear, hand and eye coordination, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities Responsible for supporting safe, proper shuttle operations through scheduling, employee communication, and shift management. Schedule vehicles and drivers for fixed route service; cover open shifts on short notice when necessary. Working knowledge of basic office equipment, such as phone, fax, and working knowledge of Microsoft Office products - Word and Excel. Responsible for being at work every scheduled day, on time and in uniform. Courteously assist customers and employees alike by answering any questions they may have. If necessary, direct the customer to the Facility Manager for further assistance. Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager. Facilitate monthly driver meetings, company training requirements, and changes to daily operating procedures as necessary. Have a thorough knowledge of all areas of field operations, thorough knowledge of the major streets, landmarks and freeways in the service area. Assist Facility Managers with other duties as needed. Qualifications Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education Required: High School Degree or equivalent. Experience/Knowledge: Prior knowledge or experience with shuttle or other dispatched transportation operations, scheduling, employee management preferred. Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required. License Requirement: The individual will be required to have and maintain a valid state-issued driver's license with a current address and acceptable driving record. Language Skills: Ability to read, comprehend, write, speak and communicate all aspects of job related information in English. Ability to write simple correspondence. Ability to effectively present information in one-on-one and group situations to customers and other employees of the company. Mathematical Skills: Ability to add and subtract. Ability to understand and adhere to Hours of Service regulations, including frequent calculations involving quarter hours. Appearance: Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to change frequently between a sitting and standing position. The employee is required to use a phone or two-way radio. SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.

America's Auto Auction (AAA) is a full-service used-vehicle auction services provider that facilitates the wholesale remarketing of used vehicles for (Business to Business) B2B customers, delivering a critical liquidity function to enable the used car sales ecosystem. Based in Carmel, IN, AAA facilitates the selling and buying of used vehicles at physical auction sites across 19 states as well as on digital platforms. The Company's daily mission is simple and straightforward: to provide high quality service and operational execution for dealers and institutional customers. America's Auto Auction - Clark County AA is looking for an outstanding Dispatcher. As a Transportation Admin with America's Auto Auctions, you will create orders and verify vehicle assignments for financial institutions in a timely manner so said vehicles can be processed and driver's can be dispatched to get them What You Will Do: • Create Order and confirm location of assigned vehicles from various financial institutions. • Research variable delays regarding pickup assignments not ready to be verified. • Re-verify delays that occur after the vehicle has been dispatched, but not picked up. • Confer with banks as to location of vehicles and to answer any other questions they might have regarding transportation needs. • Cross check multiple transportation online resources to complete assigned tasks. • Assist when needed and available, other employees to expedite their tasks. • Participate in meetings and participate in achieving service and cost improvements • Take the lead in ensuring that all operational cost are provided to Finance / Sales for customer quotes, and including rollouts and timelines • Assist in providing financial analysis of transportation subsidies both weekly and monthly followed by developing action plans to streamline and reduce cost. • Identify and recommend value added services we can provide for our customers Here's a taste of the benefits we offer:? • Medical • Dental • Vision • FSA • 401K • Short Term Disability • Long Term Disability • Life Insurance • Accidental Death and Dismemberment • Accident Insurance • Critical Illness • Hospital Indemnity • Employee Assistance (EAP) • Paid Holidays • Paid time off Requirements Qualifications: • High School Diploma or equivalent required. • 1-3 years Auction experience or 2-4 years dealership experience strongly preferred but not necessary. • Effective communication (written and verbal) and interpersonal skills required. • Effective phone communication skills connecting to financial and privacy information. • Ability to work in a high performance, fast-paced team environment. • Solid computer skills, including ability to use Internet and MS Office effectively. • Knowledge of Logistic Flow Systems • Ability to adapt to and work effectively within a constantly changing environment. • Excellent customer service and problem solving skills required. • Creative Research Skills. • Proven Professional Email Skills with multiple high level clients • Customer Focus. • Data Entry Skills. • Telephone Skills. • Office Organization. • Product Knowledge Learning Skills. Ability to sit or stand for prolonged periods of time. • Ability to perform repetitive tasks; manual dexterity Vision abilities required include close, distance and depth perception America's Auction is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description **Job Title: Customer Service Dispatcher** Ray's Demolition is looking for a dedicated and organized Customer Service/Dispatcher to join our transportation team. The ideal candidate will act as a liaison between our customers, managers and drivers, ensuring prompt and efficient service delivery. This role is integral in maintaining high levels of customer satisfaction and optimizing our operations. **Key Responsibilities:** - Coordinate and dispatch drivers to customer locations based on urgency, location, and availability. - Receive and prioritize customer service requests via phone, email, or web-based applications. - Maintain clear and effective communication with customers, providing updates and expected arrival times. - Monitor and track the progress and completion of assigned service tasks. - Collaborate with the team to allocate resources effectively and address any issues that arise. - Document all interactions and service dispatches accurately within the company's dispatch software system. - Support the service team by managing scheduling changes and updating records as necessary. **Qualifications:** - Previous experience in a dispatch or customer service role is preferred. - Good communication and interpersonal skills. - Strong organizational skills, with the ability to multi-task in a fast-paced environment. - Proficiency in using web based dispatch software and other relevant computer applications. - Problem-solving aptitude and the ability to work under pressure. **Benefits:** - Competitive salary. - Comprehensive health, dental, and vision insurance plans, 401k. - Opportunities for professional development and career growth. **How to Apply:** Interested candidates are invited to submit their resume and cover letter highlighting their relevant experience and skills. We look forward to welcoming a diligent and customer-focused dispatcher to our team!

A Field Service Dispatcher coordinates service requests and manages the schedules of field technicians to ensure timely and efficient service delivery. This role is a key point of contact for technicians, customers, and other departments, requiring strong communication, organizational, and problem-solving skills. Job summary The Field Service Dispatcher is responsible for organizing, scheduling, and deploying field service technicians to customer locations for installation, maintenance, and repair jobs. This individual acts as the central communication point, ensuring smooth operations, resolving customer issues, and maximizing technician productivity. Essential duties and responsibilities: • Customer communication: Receive inbound service requests via Salesforce and, dispatch or enterprise resource planning (ERP) system. Proactively provide customers with updates on technician arrival times and service status. • Technician dispatch: Coordinate and dispatch field technicians for service calls, optimizing schedules based on technician skill sets, availability, and geographical proximity to the job site. Manage scheduling for both routine and emergency service work via Salesforce. • Work order management: Open, track, and close work orders and service appointments in the system, ensuring that all job details, materials, and labor hours are accurately recorded for invoicing. Monitor job progress and re-route technicians as needed to meet service-level agreements. • Logistics coordination: Coordinate with other departments, such as sales and parts, to ensure technicians have the necessary tools, parts, and information to complete their jobs. • Reporting: Generate reports on service metrics, such as work order statuses, technician utilization rates, and scheduling efficiency. • Problem-solving: Handle unexpected issues, such as emergency calls, traffic delays, or equipment problems, and find prompt solutions to minimize service disruptions. • Database maintenance: Keep customer files and scheduling information accurate and up to date in the database. Requirements Skills and qualifications • Experience: Previous experience in a dispatching, logistics, customer service, or call center role is required. • Education: A high school diploma or equivalent. • Technical skills: o Proficiency with Salesforce, computer software, including dispatching software, GPS, and Microsoft Office. o Ability to schedule up to 20 field service technicians. o Accurate and fast typing and data entry skills. • Soft skills: o Excellent communication (verbal and written) and interpersonal skills. o Exceptional organizational skills and meticulous attention to detail. o Strong multitasking and time-management abilities in a fast-paced environment. o Effective problem-solving and decision-making skills. o Adaptability and emotional resilience, especially when handling stressful situations. o A customer-oriented and professional attitude.

Learn, train, and become efficient as a dispatcher for Police, Fire. EMS and other University departments for the Purdue West Lafayette and Purdue Northwest campuses. Dispatchers are responsible for receiving and prioritizing information and requests for police, fire, medical, or university services assistance and to disseminate the information or requests efficiently and appropriately. Dispatchers retrieve, process, and enter sensitive and confidential information from multiple electronic sources and therefore are responsible for maintaining professional standards of confidentiality to meet security regulations. This position requires the ability to perform multiple tasks simultaneously, and to complete them correctly and efficiently. Dispatchers must have effective oral and written communication skills as well as excellent listening skills to handle requests for service from phone calls, coworkers, and the general public. Dispatchers also serve as a back-up emergency services activator for other agencies and are responsible for activating the Purdue University emergency Alert notifications. Overtime is necessary. What We're Looking For: Education and Experience: * High school diploma/GED * 0-2 years of emergency dispatcher experience Skills: * Must have demonstrated consistent use of good judgment * Ability to handle highly confidential information, always use discretion and work effectively under stressful situations * Must have excellent oral and written communication skills * Must act in a professional manner with the ability to exercise tact and diplomacy as needed to provide support to a diverse work group and customer base * Excellent listening and comprehension skills * Must be able to be assertive when needed * Must be able to work in a fast-paced environment with the ability to multi-task several job responsibilities at one time * Must be able to work independently as well as in a team environment * Must be able to obtain and hold certifications in Indiana Data and Communications System (IDACS), the National Crime Information Center (NCIC), Criminal Justice Information Security Regulations (CJIS) and Emergency Medical Dispatch (EMD) * The ability to work a flexible schedule * Cognitive map reading ability, and ability to perform multiple tasks in a proficient manner * Must have a good working knowledge and a high level of proficiency with Windows based operations such as MS Word, Excel, and Outlook * Must be able to type with a high level of accuracy * Must be able to lift and carry up to 20 pounds occasionally Nice to Have: * Prior knowledge of Police Computer Aided Dispatch (CAD) and Records Management System (RMS) systems What We'd Like You to Know: * This is a night shift position with hours being 6:00 pm - 6:00 am * Testing will be Tuesday, January 13th beginning at 5:30 pm at the Burton D. Morgan Center for Entrepreneurship * Purdue University will not sponsor employment authorization for this position * A background check will be required for employment in this position * FLSA: Non-Exempt (Eligible For Overtime) * Retirement Eligibility: Non-exempt Defined Contribution Plan * Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days * Purdue University is an EO/EA University. When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we've been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation. Career Stream Administrative and Operational Support 1 Pay Band: S045 Job Code: 20004129 Career Path Maker: ******************************************************* * Effective August 1, Purdue implemented a new background screen policy: any internal transfer will receive a new background screen if one has not been run within the last year. Who We Are: Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture. EO Purdue University is an EO/EA University. Apply now Posting Start Date: 12/19/25

Job Description American Midwest Towing And Service, Llp in Liberty, IN is looking for one dispatcher to join our 5 person strong team. We are located on 4087 Us Hwy 27 N. Our ideal candidate is a self-starter, ambitious, and hard-working. Responsibilities Create, schedule, and maintain delivery routes for optimal performance Maintain consistent communication with drivers to ensure successful route completion Maintain detailed logging and tracking records Address issues that arise and communicate changes to drivers quickly Qualifications Time-management and organizational skills Highly adaptable to various situations and business needs Strong organizational skills Experience in the field is a definite plus We are looking forward to hearing from you.

About the role ***MUST have Experience dispatching using McLeod Software Mister P Express is seeking a motivated individual to join our team. You will collaborate with your team members to keep our drivers moving. You must be flexible. Trucking is a very fast paced environment, the ability to adjust quickly is a must. What you'll do Answering multiple incoming calls Assign loads to drivers Track & Trace drivers to ensure on time delivery Data entry Qualifications Must have excellent communication skills Attention to detail Computer skills Ability to multi task

The New Albany City Police Department is seeking Communications Dispatchers to respond to emergency and non-emergency calls for assistance and information. Dispatchers provide communication support services for the New Albany City Police and related emergency services for the City. This position is responsible for the day-to-day operations specific to a communications center, providing the citizens of the City of New Albany with prompt and professional service regarding any and all emergency and non-emergency calls that are received within the Center. SPECIFIC DUTIES AND RESPONSIBILITIES: "*" denotes an essential function of the job A. *Performs all key tasks and duties of a dispatcher. B. *Answer all calls promptly and professionally and maintain a calm demeanor at all times. C. *Maintain calm in radio transmissions during hectic and/or dangerous situation and make every attempt to calm angered, distraught and/or frightened callers. D. *Immediately dispatch the appropriate party to respond to the caller; Fire, police and/or EMS. E. *Provide general information to the public and refer calls to appropriate agencies. F. *Maintain an accurate log of incoming calls service request and action taken. G. *Test and inspect all equipment as required and immediately report any problems to management. H. *Follow all applicable safety rules and regulations at all times. I. *Monitor radios and/or security cameras. J. Send all Media inquiries to the Chief of Police to handle. K. Assist with training new personnel. L. Performs other duties as assigned. STANDARDS OF PERFORMANCE: A. Demonstrate informative and professional assistance when working with vendors, co-workers, and the public. B. Act independently and originate new procedures and new approaches to problems. C. Display excellent verbal and written communication skills. D. Maintain initiative to preserve the flow of work. E. Ensure commitment and follow through to deadlines. F. Sustain interpersonal relationships which encourage openness, candor and trust, both internally and with the general public. G. Complete projects and/or reports in accurate and timely manner. H. Maintain City information in a confidential manner. I. Work as a team member. J. Display professional appearance, warm demeanor and positive attitude. K. Be a motivated self-starter. L. Be accurate, efficient and organized at all times. MENTAL AND PHYSICAL REQUIREMENTS: A. Understand, respond to, and apply complex concepts, information and instructions including policies, procedures, laws and/or regulations. B. Engage in frequent interpersonal interactions that are stressful and sensitive in nature and do so with tact and diplomacy. C. Work extremely well under pressure and highly stressful situations and remain calm and in control at all times. D. Manage multiple tasks simultaneously. E. Stand, walk, reach with hands and arms, climb, balance, stoop, kneel, crouch or crawl occasionally. F. Sit for extended periods of time. G. Think and apply good and reasonable judgment, discretion and initiative in accomplishing all functions. H. Work effectively despite sleep pattern disruptions as a result of rotational and irregular shift work and overtime. I. Lift and/or move up to 10 pounds occasionally. J. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. K. Ability to hear, understand and respond verbal information in person, by phone and by radio, including with difficult to understand callers. L. Must speak clearly and concisely in English. M. Hear, understand and respond using radio transmitters and receivers, radio consoles, telephone and radio headsets, multi-line telephone systems and complex communications equipment. N. Ability to see, read, and understand written information and instructions in all forms, including handwritten, hard copy or electronic communication formats. O. Ability to see and use all related communications equipment including radio transmitters and receivers, radio consoles, telephone and radio headsets, multiline telephone systems, computer consoles and data communications terminals. WORKING ENVIRONMENT AND CONDITIONS: A. This position requires working in the internal environment around dispatcher and/or police equipment. B. This position requires a flexible work schedule; night and/or weekends may be required. EDUCATION, EXPERIENCE AND TRAINING: A. Minimum of high school diploma required; some college preferred. B. At least three years of progressively responsible communications dispatching experience, preferred. C. Knowledge of CAD and E911 equipment required. D. Previous customer services experience, preferred. E. Ability to handle a high volume of incoming calls while maintaining proper phone etiquette and a high level of professionalism at all times. F. Willingness to take on additional tasks as assigned. EQUIPMENT AND TOOLS: This position requires use of computers, keyboards, office equipment and similar specialized technical and electronic equipment commonly found in communication centers.

We are seeking a detail-oriented and proactive Customer Service Dispatcher to join our growing team. When transportation operations don't stop, neither do we! The CSR/Dispatcher plays a vital frontline role in keeping drivers moving, customers informed, and operations running smoothly through real-time coordination, problem-solving, and onsite support. This position acts as a primary point of contact during assigned shifts, including weekends, ensuring timely communication, issue resolution, and continuity of service. The position is essential to maintaining service reliability, operational efficiency, and customer satisfaction. Essential Duties and Responsibilities: Duties include, but are not limited to: Customer Service & Issue Resolution: Respond to customer inquiries related to deliveries, schedules, or service issues during operations. Answers questions regarding accounts and services. Communicate real-time updates to customers based on firsthand onsite visibility of orders, drivers, and warehouse activity. Resolve service issues proactively by coordinating between drivers, warehouse personnel, and customers. Tracks repeated customer service issues and notifies various teams who can resolve these issues and improve the quality of services and the customer experience. Surveys customers to ensure their issues have been resolved in a satisfactory manner. Delivers the customer experience strategy across a range of touch points, channels, services, and solutions. Onsite Dispatch & Driver Support: Must be onsite during scheduled shifts to support operations and real-time decision making. Serve as the primary point of contact for drivers, including delivery status updates and issue resolution. Provide face-to-face communication with drivers to address route changes, delivery concerns, or last-minute operational needs. Monitor order activity and driver flow to ensure efficient movement and timely deliveries. Assists warehouse staff, as needed. Other Duties & Operational Support: Ensures compliance with customer Service Level Agreement (SLAs). Enters and tracks service orders and ensures account information and recorded data is accurate. Oversees assigned customer invoicing, including escalating issues as necessary for timely resolution. Solicits interest of new or additional services; handoffs information to appropriate sales representative. Supervisory Responsibilities: This job has no employee supervisory responsibilities. Requirements To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of NOW Courier. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. Education and/or Experience: High School Diploma or G.E.D.; and two years of experience and/or training; or equivalent combination of education and experience. Previous experience working in the logistics and distribution industry is desired. Other Skills and Abilities: Experience in dispatching (trucking or logistics preferred). Proficiency with dispatch/tracking software and Microsoft Office. Ability to work in a fast-paced, high-pressure, deadline driven environment. Ability to manage multiple projects and tasks simultaneously. Highly organized and detail oriented. Resourceful and creative. Analytical skills and problem-solving ability. Ability to adhere to time and attendance policies. Must exhibit professionalism and be effective working with customers and drivers. Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications. Ability to handle confidential information. Maintain regular and punctual attendance. Effective prioritization and time management skills. Strong initiative to strive for continuous accuracy, quality, and timeliness of information. Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgement. A genuine commitment to quality on behalf of the company while building a corporate culture committed to excellence is mandatory. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 25 pounds without an assistive device (greater weights may be required with the use of an assistive device). The employee occasionally will climb or balance; stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus). Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities This job operates primarily in a professional office environment with minimal safety/health hazard potential. However, job duties may require one to operate in a warehouse environment with moderate safety/health hazard potential. The noise level in the work environment is usually quiet to moderate. This role is required to be on-site. While the offices of company are open from 8AM to 5PM, Monday through Friday, this job will require work beyond these hours which may include weekends and holidays. Benefits As an award-winning company, our employees are the most important force driving our continued success. We offer a challenging and supportive environment with opportunities to learn, grow, and contribute - that's why 93% of current employees would recommend NOW Courier to a friend for employment according to our annual Culture Audit. We invite you to explore our company and bring your skills and expertise to our highly talented team of professionals who are passionate about their work. A satisfying and rewarding career with competitive compensation, comprehensive health care, 401k/profit sharing, paid time off, corporate philanthropy, employee & family events, and more is our commitment to you. EOE M/W/Vets/Disabled

**Job Title: Customer Service Dispatcher** Ray's Demolition is looking for a dedicated and organized Customer Service/Dispatcher to join our transportation team. The ideal candidate will act as a liaison between our customers, managers and drivers, ensuring prompt and efficient service delivery. This role is integral in maintaining high levels of customer satisfaction and optimizing our operations. **Key Responsibilities:** - Coordinate and dispatch drivers to customer locations based on urgency, location, and availability. - Receive and prioritize customer service requests via phone, email, or web-based applications. - Maintain clear and effective communication with customers, providing updates and expected arrival times. - Monitor and track the progress and completion of assigned service tasks. - Collaborate with the team to allocate resources effectively and address any issues that arise. - Document all interactions and service dispatches accurately within the company's dispatch software system. - Support the service team by managing scheduling changes and updating records as necessary. **Qualifications:** - Previous experience in a dispatch or customer service role is preferred. - Good communication and interpersonal skills. - Strong organizational skills, with the ability to multi-task in a fast-paced environment. - Proficiency in using web based dispatch software and other relevant computer applications. - Problem-solving aptitude and the ability to work under pressure. **Benefits:** - Competitive salary. - Comprehensive health, dental, and vision insurance plans, 401k. - Opportunities for professional development and career growth. **How to Apply:** Interested candidates are invited to submit their resume and cover letter highlighting their relevant experience and skills. We look forward to welcoming a diligent and customer-focused dispatcher to our team!