Dispatcher jobs in Irondequoit, NY

Milton CAT is seeking an experienced Service Dispatcher. Dispatchers are responsible for providing scheduling, communication, and support for scheduling of shop work and problem solving. A tremendous emphasis is placed on follow through and a positive attitude. Responsibilities include scheduling both major and minor repairs and overhauls as well as ongoing preventative maintenance work. Your ability to work effectively under pressure is a must. Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential. Pay Range: $65,000-75,000/yr. This is a salaried position. Benefits include: Paid Time Off + 8 company paid holidays Medical, Dental and Vision insurance options for Employee and Family Disability & Life Insurance Packages Competitive Retirement Plan Tuition Reimbursement - available to FT employees with 1 year+ of service Employee Assistance program (EAP) Additional supplemental offerings and discount programs Employee Referral Program Responsibilities Answer phones and receive requests for service, quotes and installation. Confirm with customer scheduling of work. Track progress, check work status of field technicians to ensure the timely servicing of customer orders. Schedule, route and assign work to shop service technicians. Opens and update work orders. Analyze customer problems and prepare reports and problem logs as requested. Assists in time card entries, reviewing, closing and invoicing work orders. Maintains customer files. Passes on lead for work to other departments. Communicates with the credit department to ensure financial needs are met. Maintain a professional and proper personal appearance at all times adhering to company policy. Flexible to work after hours when needed to meet customer needs. Performs related duties as assigned. Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports. Qualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. High school diploma or (GED) equivalent, with college or trade school preferred. Proficient in the use of a computer and related software (Word, Excel, etc.). Strong written and verbal communication skills. Strong problem solving skills and be detailed oriented with a high level of accuracy. Basic math skills. Ability to perform duties with a sense of urgency, exceeding customer expectations. Ability to work with minimal supervision. Excellent organizational skills. Must be able to work in a dynamic, fast paced service environment. Preferred Skills and Competencies Power Generation or Marine service/maintenance knowledge a plus This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process. Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. This is an exempt level position. Position Summary: The Transportation Dispatcher will perform many administrative functions in their interaction with truck drivers, as well as internal and external customers. The work schedule for this position will be second or third shift and cover holidays and weekends. Job Responsibilities: Manage a high volume of incoming calls and respond appropriately to plants and customers Tracking goals Retrieve Driver/HOS information using the Dispatch System Communication with truck drivers, as well as internal and external customers Make decisions regarding coverage for breakdowns and delays Effectively manage customer add-ons Coordination of replacement driver for driver call offs Create and distribute the driver schedule daily Willingness to work additional hours to cover vacations, as well as flexibility to cross train for multiple positions Additional Qualifications/Responsibilities Job Requirements: Ideal candidate should possess strong people and problem solving skills with the ability to multi-task Completion of some college level courses with a bachelor's degree preferred Possess excellent communication skills, customer service skills, as well as a motivated personality with a willingness to take initiative Proficient in the use of a computer with experience using Microsoft Word, Outlook and Excel preferred Flexibility to work additional hours is required to cover vacation time of a team members Must be able to hear and speak clearly; read, comprehend and communicate, orally and in writing in order to effectively communicate in person or by phone. Position requires sitting for prolonged periods of time, heavy phone use; standing, bending, kneeling and operating a keyboard ADM requires the successful completion of a background check. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. The pay range for this position is expected to be between: $55,100.00 - $81,000.00 Benefits and Perks Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including: Physical wellness - medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable). Financial wellness - flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers' compensation, legal assistance, identity theft protection. Mental and social wellness - Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares). Additional benefits include: Paid time off including paid holidays. Adoption assistance and paid maternity and parental leave. Tuition assistance. Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs. *Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.

An employee in this class is involved in dispatching mobile public safety units and rescue units through operation of a two-way radio. The incumbent provides information to public agencies through the use of computerized equipment. Supervision is received from a Public Safety Dispatcher II or a uniformed member of the public safety agency. Does related work as required. POSITION LOCATION: Suffolk County Police Headquarters 30 Yaphank Ave, Yaphank, NY 11980 Please Do Not Apply Here IMPORTANT INFORMATION: Last Filing Date To Register For The Exam: October 22nd, 2025 (Wednesday) The Written Test/Exam Will Take Place: November 22nd, 2025 (Saturday) Application Fee: $40 Application fee waivers are available Veteran's credits available Military make-up exam for qualified veterans **For more information, please visit JoinSCPD.com or email **************************** Candidates who have attained a passing score on the written exam will undergo a background check, medical examination, Psychological exam (written exam and an in-person interview). There are no physical fitness exams or Polygraph required. POSITION DETAILS A valuable member of the law enforcement team of the Suffolk County Police Department you will: Dispatch mobile public safety units and rescue through operation of a two-way radio Provide information to public agencies through the use of computerized equipment To be considered for the "Public Safety Dispatcher I" role, candidates must proceed to the following link: ***************************************************************** Once you have followed the above link, you will be presented with a list of all exams. NOTE: The exam is "Public Safety Dispatcher I" Please Proceed As Follows: Locate at the top right side of the site in the blue area, "Log In To Apply For Exams or Change Your Profile" In the same blue area you must select "Click here to create a Civil Service User ID" Complete all questions and proceed as requested PAID TRAININNG AVAILABLE: 4 weeks of classroom training Up to 20 weeks of hands on, on-the-job training SALARY INFORMATION : Current Starting Salary: $47,450 + night differential pay + benefits + overtime Future Top Pay: $90,000 including night differential pay + benefits + overtime POSITION SHIFT DETAILS : 2 tour shift: Rotating tours from 8am to 4pm and 4pm to 12am Midnight shift: Steady tour of 12am to 8am MINIMUM QUALIFICATIONS OPEN COMPETITIVE Graduation from a standard senior high school or possession of a high school equivalency diploma or GED ( NO college required) Minimum Age: 18 years old on the date of the exam Maximum age: No maximum age Must be a Suffolk County resident within 5 years of appointment Must be a US citizen at the time of appointment NOTE: Experience in dispatching emergency vehicles may be substituted for education on a year-for-year basis. PROMOTIONAL Promotion to the next higher grade comes with a 10% salary increase on top pay Eligible for promotion to PSD II through Civil Service exam after 2 years of service as a PSD I Eligible for promotion to PSD III through Civil Service exam after 2 years of service as a PSD II BENEFITS: Night shift differentials 13 paid holidays 13 paid sick days Longevity pay after 10 years Premium family medical coverage for only $57 per paycheck Uniform cleaning allotment Overtime Dental, optical coverage, prescription and co-pay reimbursement, legal service fee reimbursement, etc. All uniforms and equipment provided Vacation: 2 weeks of vacation after the 1st year, increasing up to 6 weeks with seniority Up to 30 days of paid military leave for Reservists and National Guardsman Up to 5 paid military sick days Retirement: NY State Tier 6 contributory retirement plan Eligible for retirement at 55 years old, with maximum retirement benefits at 63 years old Vested retirement plan after 5 years of service Lifetime medical coverage after 10 years of service Military service buy back - up to 3 years of credit towards retirement Suffolk County's Commitment to Diversity, Inclusion & Equity: Our focus is to promote, support, and implement the County-wide diversity and inclusion strategic plan. We achieve results in all our responsibilities through the use of diversity and inclusion best practices. We maintain a familiarity with Diversity & Inclusion trends and best practices. Suffolk County is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

This is a communications position in the Emergency Communications Department involving the use of a computer terminal, radio, and telephone equipment for the efficient relay of information and dispatch of personnel and equipment used in the protection of life and property. 911 Dispatcher I differs from 911 Telecommunicator in that the Telecommunicator receives the initial complaint and relays the information to the Dispatcher, who then determines the appropriate course of action to send either Police or Fire personnel. Employees of this class must exercise judgment, alertness, and responsiveness in emergency situations. Employees are expected to work on a wheel schedule, involving various shifts which cover day and night hours and to work overtime as needed. Employees are under the direct supervision of the shift supervisor and may also receive direction and guidance from higher level dispatchers. Related work is performed as required. * Sets priorities among incoming messages to determine which should be transmitted first; * Keeps accurate status of exact location of equipment and personnel of mobile units by maintaining radio contact; * Monitors radio frequencies, listens for important information, and transmits routine and emergency messages by radio or computer terminal to field units; * Receives complaints, messages, or emergency calls by telephone, radio, or computer terminal; * Assigns work activities to field units, especially in emergency situations or when changes from routine are required; * Trains new employees (using on the job training) in tasks of same or lower level; * Maintains logs either manually or on computer of radio and telephone communication; * Retrieves information from reference books, files, maps, local, state, and national Criminal Justice Information Services (CJIS) systems to determine appropriate course of action or to obtain necessary information; * Serves as Telecommunicator; * Attends monthly staff meetingsscheduled training as required; * Notifies supervisor of need for repair service on equipment; * Testifies in court as needed. I. High school diploma or Equivalent; OR II. Completion of the Public Safety Communications course of study offered by the Rochester City School District. SPECIAL REQUIREMENTS: * Must have satisfactory police record and background check including FBI fingerprinting. * Must undergo a medical examination that will test, but will not be limited to: vision, hearing, speech, physical ability to sit for long periods, and must pass a psychological evaluation. * New hires and re-hires must pass a drug test.

Now Hiring: Automotive Service Dispatcher Employment Type: Full-Time Are you organized, detail-oriented, and great at keeping things moving? We're looking for an Automotive Service Dispatcher to join our growing team! In this role, you'll be the communication hub of our service department-coordinating workflow, assigning jobs to technicians, and ensuring our customers receive fast, reliable service. What You'll Do Efficiently dispatch repair and maintenance jobs to technicians based on skill level and availability Maintain clear communication between service advisors and technicians Monitor work progress to ensure on-time completion Update repair orders and manage workflow in the shop management system Help maintain a smooth, organized, and safe shop environment Assist with customer updates as needed What We're Looking For Experience in an automotive service environment (dispatching preferred) Strong organizational and multitasking skills Excellent communication and problem-solving abilities Ability to thrive in a fast-paced shop Basic computer skills; familiarity with shop software a plus A team player with a positive, professional attitude Why Work With Us? Competitive pay Health, dental, and vision benefits Paid time off and holidays Opportunities for career growth and training A supportive team and a well-organized shop How to Apply Send your resume to [email/contact info] or stop by [location] to apply in person!

Full-time Description Dispatch/Service Coordinator We are seeking a detail-oriented and proactive Dispatch Service Coordinator to join our team. In this role, you will be responsible for managing service vehicle scheduling and routing to ensure smooth and efficient operations. Your effective communication and organizational skills will be essential in coordinating dispatches, providing drivers with timely information, and maintaining excellent service standards. Key Responsibilities: - Oversee vehicle scheduling and routing to optimize operational efficiency - Dispatch vehicles as needed, communicating assignments clearly to drivers - Provide timely and accurate information to drivers throughout their shifts - Answer phone calls and respond to inquiries during business hours - Complete invoicing for all completed service calls, ensuring accuracy and timeliness Join our dynamic team and contribute to a well-organized, customer-focused transportation operation. We offer a collaborative work environment, opportunities for growth, and comprehensive benefits to support your professional development. Requirements Skills and Qualifications: - Must be 18 years of age & have a valid driver's license - Experience in transportation, logistics, or dispatching roles - Strong organizational and time-management skills - Excellent communication and interpersonal abilities - Ability to multitask and prioritize in a fast-paced environment - Proficiency in basic computer applications and invoicing software Salary Description $18 - $24 per hour

Job DescriptionDescription: Dispatch/Service Coordinator We are seeking a detail-oriented and proactive Dispatch Service Coordinator to join our team. In this role, you will be responsible for managing service vehicle scheduling and routing to ensure smooth and efficient operations. Your effective communication and organizational skills will be essential in coordinating dispatches, providing drivers with timely information, and maintaining excellent service standards. Key Responsibilities: - Oversee vehicle scheduling and routing to optimize operational efficiency - Dispatch vehicles as needed, communicating assignments clearly to drivers - Provide timely and accurate information to drivers throughout their shifts - Answer phone calls and respond to inquiries during business hours - Complete invoicing for all completed service calls, ensuring accuracy and timeliness Join our dynamic team and contribute to a well-organized, customer-focused transportation operation. We offer a collaborative work environment, opportunities for growth, and comprehensive benefits to support your professional development. Requirements: Skills and Qualifications: - Must be 18 years of age & have a valid driver's license - Experience in transportation, logistics, or dispatching roles - Strong organizational and time-management skills - Excellent communication and interpersonal abilities - Ability to multitask and prioritize in a fast-paced environment - Proficiency in basic computer applications and invoicing software

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 612 Wilson Blvd, Rochester, New York, United States of America, 14627 **Opening:** Worker Subtype: Regular Time Type: Scheduled Weekly Hours: 40 Department: 100037 Department of Public Safety Work Shift: UR - Rotating (United States of America) Range: UR PSOA 025 H Compensation Range: $21.29 - $27.53 _The referenced pay range represents the first and last step pay rates for this job, as set forth in the applicable collective bargaining agreement. Individual pay will be set in accordance with terms of the applicable collective bargaining agreement._ **Responsibilities:** Operates a Public Safety Department Communications Center to provide for the protection of University property, University students, visitors, patients and personnel and their property. SUPERVISION AND DIRECTION EXERCISED:Directs Officers to areas according to needs. MACHINES AND EQUIPMENT USED:CAD/RMS Dispatching System, Two-way radios, CCTV, Alarm Monitoring, Telephone System. TYPICAL DUTIES:1.Continuously monitors alarms and dispatching systems.2.Dispatches Officers to areas according to needs or in an emergency in accordance with established procedures and/or the orders of the Officer-in-Charge. 3.May relay orders of the Officer-in-Charge in accordance with established rules and procedures. 4.Informs the Officer-in-Charge of all Public Safety activity taking place during the shift. 5.Follows established procedures and/or the orders of the Officer-in-Charge in making outside calls to fire, police, etc. 6.Answers telephone and radio calls. Notifies the Officer-in-Charge of non-routine situations and notifies Officers of routine situations which are then handled in accordance with standard procedures. May announce situations within the hospital in accordance with established wording and procedures. 7.Makes a daily check of communications equipment as to number, operability and condition, and reports to the Public Safety Director. 8.Maintains Security logs, journals and files; maintains electronic records. 9. Assists in orientating and training new dispatchers.QUALIFICATIONS:High School Diploma. Requires the ability to read and write, to use arithmetic and to meet and deal effectively and courteously with the public, students, faculty and staff. The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a **Current Employee,** please **log into my URHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

Line of Business: RMC About Us Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. What You'll Be Doing Coordinate and schedule concrete deliveries to meet customer needs and optimize fleet operations Serve as the primary point of contact for customers, drivers, and plant personnel to ensure smooth delivery execution Monitor delivery progress in real time and proactively adjust schedules to maintain service quality Use dispatching software and communication tools to manage orders and logistics efficiently Document delivery details, customer interactions, and any service issues with accuracy and professionalism What Are We Looking For Exceptional communication and customer service skills in a fast-paced environment Strong ability to multitask, prioritize, and resolve issues under pressure Familiarity with dispatching systems and basic computer applications (e.g., Microsoft Office) A proactive, safety-conscious mindset with a commitment to operational excellence Team player with a positive attitude and a focus on delivering outstanding service Work Environment This role is based in a dispatch office setting with frequent communication via phone, radio, and computer systems. It requires attention to detail, adaptability to changing schedules, and collaboration with both internal teams and external customers. What We Offer Competitive base salary ($22-$26/ hour starting wage), 401(k) retirement savings plan with an automatic company contribution as well as matching contributions Highly competitive benefits programs, including: Medical, Dental, and Vision along with Prescription Drug Benefits Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA) AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance Paid Bonding Leave, 15 days of Paid Vacation, 56 hours of Paid Sick Leave and 10 Paid Holidays Equal Opportunity Employer - Minority / Female / Veteran / Disabled

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at ************** Pavion and our family of companies are seeking a talented and motivated Service Dispatcher to join our fire business unit. Primary Responsibilities: Plan technicians' routes for service calls based on availability, skill, and geographical location Assisting service department in daily operations Familiarity with New York City, Long Island and Westchester Provide information to technicians relevant to their calls. Contact Customers prior to service call to confirm appointment Other various duties asked of management Basic Qualifications: High School Diploma or GED 2+ Years' experience as a Dispatcher Basic computer skills Preferred Qualifications: 2+ Years' experience as a Dispatcher within the Alarm Industry Knowledge of Fire, Security, CCTV, and Card access Ability to communicate and handle customer service issues independently and resolve them in a timely and professional manner Excellent organizational, customer service, and time management skills Salary: $25 - $30/hr depending on experience Disclaimer: This should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this at any time. The job description is not be construed as a contract for employment. Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Job DescriptionBenefits: 401(k) Health insurance Paid time off Training & development Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive non-emergency calls and make quick decisions to ensure that customers are picked up from their address on time and dropped off at the appointments on time. The ideal candidate is highly organized with the ability to multi-task and work well under pressure. Responsibilities Collect and put information from callers into system Prioritize calls according to the level of urgency Transmit information to the appropriate person or department Direct drivers to appropriate location Monitor status of the drivers Qualifications 2-3 years' experience as a Dispatcher in a Non-Emergency Medical Transportation company Excellent typing and data entry skills Understanding of best practices and procedures for non-emergency medical transportation Strong verbal and written communication skills Highly organized with the ability to multitask and prioritize Ability to work well under pressure Computer literate

The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan. Benefits Paid Training Careers Advancement Opportunities Flexible Scheduling Competitive Compensation Year-Round Work Health Insurance Company Paid Dental and Vision Insurance 401 K Company Paid Life Insurance, Long Term Disability and Supplemental Disability Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with TRS Heating service technicians, and service customers. Representative duties include: Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals. Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians. Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives. Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager. Performing related staff-level duties as directed by the Service Manager. Job Qualifications: Detail Orientated Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry, but not required. Excellent oral and written communication skills, including the ability to work with diverse customer groups. Knowledge of HVACR-related terms is helpful but not required. Compensation: $20.00 - $25.00 per hour There are many exciting options for a career in HVACR waiting to be explored. If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!

Job Title: Service Dispatcher Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. Essential Duties Implements and maintains an effective dispatch system. Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required. Prioritizes and controls all comebacks to ensure proper and prompt attention. Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation. Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer. Maintains timely and professional contact with service customers. Maintains an organized and up-to-date repair log. Prepares estimates when required. Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly. Opens and closes repair orders. Checks customer credit status. Ensures that technicians follow warranty material disposition procedures. Communicates job status with the next shift supervisor. Schedules maintenance for service department vehicles and equipment. Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed. Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment. Advises parts manager and service manager of repetitive shortage so that corrective action can be taken. Maintains high customer satisfaction ratings. Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc. Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department. Maintains a clean work area. Maintains a professional appearance. Other tasks as assigned. Marginal Duties [If applicable.] Supervisory Responsibilities [If applicable.] Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Certificates, Licenses, Registrations Valid Driver's License Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job Title: Service Dispatcher Department: Reports To: FLSA Status: Prepared By: Prepared Date: Approved By: Approved Date: Revised Date:

Job Description Scheduler/ Dispatcher We are seeking a highly organized and detail-oriented Scheduler/Dispatcher in the Hampton Bays area to join our high-end gunite pool service and maintenance company. The Scheduler will play a crucial role in coordinating the service and maintenance appointments for our prestigious clientele. The ideal candidate should possess excellent communication skills, be proficient in scheduling software, and have a deep understanding of pool maintenance procedures. This role requires the ability to manage schedules efficiently and ensure timely delivery of services. Key Responsibilities: Schedule Optimization Develop, manage and allocate resources, equipment, and materials required for service, maintenance and repair visits. Work closely with Warehouse for efficient scheduling Continuously optimize schedules to minimize travel time and maximize technician productivity and bulk delivery routing Monitor cross divisional schedule to ensure no interruption of service or “wasted trips” Handle emergency service requests promptly and efficiently, reassigning technicians as needed. Coordinate with field technicians, field leads and internal staff to assign service, maintenance, delivery, and repair visits based on location, expertise, and availability. Documentation: Ensure all work orders are completed fully, review for follow-up visits. Work closely with Service Field Leads Create scheduling procedure utilizing all software platforms (IntelliShift, Poolbrain, BuilderTrend) Maintain accurate client profiles in designated platforms/systems, including client information, service details such as gate codes, autofill location etc, and technician assignments. Reporting Generate reports schedules, technician performance, and service/ repair completion rates across divisions. Generate weekly overtime reports with detailed summary report Required Qualifications and Skills: High School Graduate or General Education Degree (GED). REQUIRED: 2-3 years' related experience. Previous experience in the luxury pool industry. Location: Hampton Bays, Long Island Compensation and Benefits: Pay Rate: up to $24.00 per hour. In accordance with New York's Pay Transparency Law, we are committed to providing clear and accessible information about the compensation for this role. The listed salary range reflects the base pay for this position. Actual compensation will be determined based on relevant experience, education, and qualifications. Additional compensation may include bonuses or equity, as applicable. Comprehensive health insurance (medical, dental, vision). 401(k) Unlimited Paid Time Off (PTO) and holidays or Accrual based. Professional development opportunities. Full company-wide closure during the week of Christmas (Varies year to year). Pay Rate: up to $24.00 per hour with opportunity of OT. Equal Employment Opportunity Statement: Our company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religions, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. Applicants should be US Citizens or have authorization to work in the United States / Los solicitantes deben ser ciudadanos estadounidenses o estar autorizados para trabajar en los Estados Unidos. Tortorella is an Equal Opportunity Employer. If you are unable to complete this application due to a disability, contact us to ask for an accommodation or alternative application process either through email at ************************* or by phone at ************. Powered by JazzHR 6WmeUdAK9a

Job Description InstaCare EMS is seeking new and experienced Emergency Medical Dispatchers to work from our Brooklyn headquarters located in Coney Island. WHY WORK WITH INSTACARE EMS: Flexible Schedules Weekly Paychecks Paid Time Off Professional Work Environment Friendly, Dedicated Coworkers The dispatcher position is critical to the efficient assignment of resources to customers and clients served by the company. All communications between crews, callers, hospitals, management and others flows through the dispatcher. This position requires a strong team player with a professional attitude, excellent customer service skills, and the ability to work well under pressure to ensure that all calls are responded to safely and rapidly. Key Duties and Responsibilities: Working directly with hospitals, healthcare provider, facilities, patients, patient's family members and patient caretakers' patient to set up any and all transport Verifying patients' insurance coverage Answering phone calls and making phone calls Taking insurance information for company billing department Processing credit card payments Dispatching calls using radio codes and practices Required Knowledge, Skills and Abilities: Knowledge of Medical Terminology Excellent interpersonal and communication (both verbal and written) skills and ability to communicate clearly in English Strong attention to detail and the ability to multi-task in a fast paced environment Ability to establish effective working relationships with personnel from multiple departments and divisions Flexibility to work nights, weekends, and holidays as needed - due to the nature of the EMS industry we operates 24 hours a day, 7 days a week Preferred Experience: Previous Emergency Medical Services (EMS) experience, Strongly Preferred Previous experience utilizing Computer Assisted Dispatch (CAD) systems or similar systems InstaCare EMS is proud to be an Equal Opportunity Employer. InstaCare EMS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR UsNaFGCQGm

LOGISTICS COORDINATOR / CALL CENTER CUSTOMER SERVICE/ DISPATCHER We are seeking a Call Center Customer Service / Dispatcher for our fast-paced service business. Our company is thriving because we provide outstanding service, trustworthiness, professionalism and quality. Dispatch experience is a strong plus, along with someone who is a quick thinker, has a calm disposition and customer service background. Key Responsibilities: Communicate with customers via phone, email, chat or text Enter new service requests and assign them to appropriate technicians Coordinate with internal departments to ensure successful completion of tasks Using Web Board tools to plan technician schedules utilizing zones and certifications for maximum utilization Schedule parts jobs in advance confirming appointments with customers utilizing analytics Partner with Business Units to schedule and complete recurring Preventive Maintenances Requirements: Prior dispatch and direct customer experience or related work history Excellent communication skills with the ability to successfully interact with a diverse group of employees and customers via phone, email, chat and text Effectively perform job duties in a fast-paced and often hectic environment while maintaining company standards for customer service Advanced computer skills and familiarity with Microsoft Office products Neat & organized work habits including ability to multi-task Ability to use analytics to direct activity and make decisions based on data Experience in HVAC industry, a plus Benefits: Health insurance with generous company contribution Dental, Life Insurance, Disability, and Vision 401K plan with employer match Vacation and sick days Paid holidays Training & Development programs Shifts: Monday - Friday Full Time & Part Time shift available On site - In office only

Are you interested in taking your career to the next step with an industry leader? Do you have a knack for scheduling, organizing, and planning? Then we have a job for you! We are a leading home services provider and due to our continued growth we are looking for responsible and reliable individuals to serve as Service Dispatchers. As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to customer requests using our scheduling and mapping technology. We offer competitive compensation, benefits for full time roles as well as overtime opportunities. You may also find room for advancement with us. If this sounds like the kind of career move you've been wanting to make and you meet our qualifications, we want to talk with you! Responsibilities: As a Service Dispatcher, you will use your communication and active listening skills to devise the most efficient solutions. Specific duties include: Scheduling service calls and providing work orders for Service Technicians according to urgency Reviewing jobs in the service monitor to ensure they are dispatched and assigned as required Communicating with other Dispatchers, Service Technicians and other departments Requirements: As a Service Dispatcher, you must be pleasant, professional and possess the ability to function equally well both independently and in a team environment. You must also be highly detail-oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills as well as the ability to interact effectively with both customers and coworkers. Specific qualifications include: High School Diploma or Equivalent 1 -2 years prior dispatch experience preferred Prior experience in a customer service setting a plus Proven problem solving skills Ability to work well in a fast paced environment Proficiency with the MS Office Suite, MS Outlook and Web navigation Benefits: As a Service Dispatcher, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success and so, we are committed to your professional development. In addition, you may find opportunities for advancement to roles of greater responsibility with us. Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including: · Medical coverage (F/T staff) · Dental coverage (F/T staff) ·Retirement Savings ·Plus more! Build a rewarding career with an industry leader! Apply now! We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.

Customer Service Dispatcher 1-3 years experience Customer Service Dispatcher requires: Proficient with computers Windows applications Oracle experience a plus Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the system. Take service calls, communicate Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed. Reassign work as needed, making judgments based on current workloads & priorities.

At South Shore Chrysler Dodge Jeep Ram, we are committed to an environment where the customer is always treated with respect and dignity. Our employees are our most valuable resource and growth is encouraged through diligence, teamwork & consistency. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today! What We Offer Medical, Dental & Vision Insurance 401K Plan + Match Paid time off and vacation Short/Long Term Disability Growth opportunities Paid Training Employee vehicle purchase plans Saturday Lunches Family owned and operated Long term job security Health and wellness Discounts on products and services Above average industry pay Responsibilities Effectively and courteously communicates with customer in order to schedule service / maintenance / sales call while gathering information on the customer's current systems and needs as well as ensuring that the decision maker is present at the time of the call. Responsible for calling customers to remind them of the upcoming scheduled appointment, to keep the customer informed on any changes in technician/installer arrival time, and to schedule service/maintenance calls.Understand customer; match requirements and concerns to various service options Explain service being performed and keep customer informed and updated throughout the service of their vehicle Stay up to date on new products, features, accessories and attending product training as required Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness. Qualifications Service Dispatch experience preferred Strong focus on providing excellent customer service High school diploma or higher education Clean driving record & valid driver's license Driven personality, eager to improve and able to work within and support internal teams We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.