Dispatchers can work a number of important jobs. In fact, did you know they're also known as public safety telecommunicators? Sounds really important, right? They answer emergency and nonemergency calls for police, fire and ambulance departments.
As a dispatcher, you'll most likely work in an emergency communication center called a public safety answering point. Since this is such an important position, you will be expected to be on-call to work evenings, weekends and even holidays. Also, don't be surprised if you have to work long 12-hour shifts occassionally. The people are depending on you!
There is more than meets the eye when it comes to being a dispatcher. For example, did you know that they make an average of $15.16 an hour? That's $31,528 a year!
Between 2018 and 2028, the career is expected to grow 6% and produce 5,500 job opportunities across the U.S.
There are certain skills that many dispatchers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed ability to multitask, communication skills and empathy.
When it comes to the most important skills required to be a dispatcher, we found that a lot of resumes listed 25.4% of dispatchers included customer service, while 12.3% of resumes included dispatch drivers, and 6.8% of resumes included communication. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the dispatcher job title. But what industry to start with? Most dispatchers actually find jobs in the transportation and professional industries.
If you're interested in becoming a dispatcher, one of the first things to consider is how much education you need. We've determined that 20.0% of dispatchers have a bachelor's degree. In terms of higher education levels, we found that 1.7% of dispatchers have master's degrees. Even though some dispatchers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a dispatcher. When we researched the most common majors for a dispatcher, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on dispatcher resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a dispatcher. In fact, many dispatcher jobs require experience in a role such as customer service representative. Meanwhile, many dispatchers also have previous career experience in roles such as cashier or sales associate.