Dispatchers can work a number of important jobs. In fact, did you know they're also known as public safety telecommunicators? Sounds really important, right? They answer emergency and nonemergency calls for police, fire and ambulance departments.

As a dispatcher, you'll most likely work in an emergency communication center called a public safety answering point. Since this is such an important position, you will be expected to be on-call to work evenings, weekends and even holidays. Also, don't be surprised if you have to work long 12-hour shifts occassionally. The people are depending on you!

What Does a Dispatcher Do

There are certain skills that many dispatchers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed ability to multitask, communication skills and empathy.

Learn more about what a Dispatcher does

How To Become a Dispatcher

If you're interested in becoming a dispatcher, one of the first things to consider is how much education you need. We've determined that 26.8% of dispatchers have a bachelor's degree. In terms of higher education levels, we found that 2.2% of dispatchers have master's degrees. Even though some dispatchers have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Dispatcher

Dispatcher Career Paths

Average Salary for a Dispatcher

Dispatchers in America make an average salary of $35,328 per year or $17 per hour. The top 10 percent makes over $44,000 per year, while the bottom 10 percent under $27,000 per year.
Average Dispatcher Salary
$35,328 Yearly
$16.98 hourly
$27,000
10 %
$35,000
Median
$44,000
90 %

What Am I Worth?

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Dispatcher Education

Dispatcher Majors

26.9 %

Dispatcher Degrees

High School Diploma

32.8 %

Bachelors

26.8 %

Associate

24.4 %

Top Skills For a Dispatcher

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 25.4% of dispatchers listed customer service on their resume, but soft skills such as ability to multitask and communication skills are important as well.

  • Customer Service, 25.4%
  • Dispatch Drivers, 12.3%
  • Communication, 6.8%
  • Data Entry, 5.7%
  • Emergency, 4.1%
  • Other Skills, 45.7%

Choose From 10+ Customizable Dispatcher Resume templates

Zippia allows you to choose from different easy-to-use Dispatcher templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Dispatcher resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Dispatcher Demographics

Dispatcher Gender Distribution

Female
Female
62%
Male
Male
38%

After extensive research and analysis, Zippia's data science team found that:

  • Among dispatchers, 61.9% of them are women, while 38.1% are men.

  • The most common race/ethnicity among dispatchers is White, which makes up 61.6% of all dispatchers.

  • The most common foreign language among dispatchers is Spanish at 76.4%.

Online Courses For Dispatcher That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
Truck Dispatcher Training (STEP BY STEP, work independently)
udemy
4.1
(318)

FULL COURSE- How to Become a Truck Dispatcher, how to book loads for semi-trucks and start your own Dispatch Company...

Start Improving Customer Service
udemy
4.1
(2,025)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

Customer Service Training Keys To Satisfy Your Customers
udemy
4.5
(257)

An introduction to customer service and its importance in any business...

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Best States For a Dispatcher

Some places are better than others when it comes to starting a career as a dispatcher. The best states for people in this position are Alaska, Washington, Connecticut, and California. Dispatchers make the most in Alaska with an average salary of $46,570. Whereas in Washington and Connecticut, they would average $44,513 and $41,084, respectively. While dispatchers would only make an average of $39,969 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Alaska

Total Dispatcher Jobs:
15
Highest 10% Earn:
$55,000
Location Quotient:
1.99 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Washington

Total Dispatcher Jobs:
73
Highest 10% Earn:
$57,000
Location Quotient:
1.11 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Hampshire

Total Dispatcher Jobs:
19
Highest 10% Earn:
$48,000
Location Quotient:
1.2 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Dispatchers

How Do Dispatcher Rate Their Jobs?

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5.0

Dispatcher March 2020

5.0

Zippia Official LogoDispatcher March 2020

What do you like the most about working as Dispatcher?

Brief the point of contact between customer and driver Show More

What do you NOT like?

Micromanagement from those who think they are superior Show More

Zippia Official Logo

5.0

Dispatcher February 2020

5.0

Zippia Official LogoDispatcher February 2020

What do you like the most about working as Dispatcher?

Quick paced, professional environment Troubleshooting. Assisting peers with any issues they might have. Show More

What do you NOT like?

Micromanagment from superiors. Show More

Zippia Official Logo

5.0

Looking for an opportunity in Sarasota areaAugust 2019

5.0

Zippia Official LogoLooking for an opportunity in Sarasota areaAugust 2019

What do you like the most about working as Dispatcher?

Meeting new people everyday! Help people to resolve their problems. Show More

What do you NOT like?

I like all I do Show More

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Top Dispatcher Employers

Most Common Employers For Dispatcher

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Republic Services$38,656$18.5894
2UPS$38,634$18.57145
3GEICO$38,316$18.4282
4DISH Network$38,151$18.3485
5Comcast Technology Solutions$37,965$18.25191
6AT&T$37,693$18.12160
7Waste Management$37,387$17.97200
8FedEx$37,031$17.80100
9First Transit$36,498$17.55204
10Cox Communications$36,198$17.4084

Dispatcher Videos

Becoming a Dispatcher FAQs

How long does it take to become a Dispatcher?

It takes 4 years of professional experience to become a dispatcher. That is the time it takes to learn specific dispatcher skills, but does not account for time spent in formal education.

Do dispatchers make good money?

Yes, dispatchers can make good money. Non-emergency dispatchers average an annual salary of around $40,000 per year or over $19 per hour.

The lowest-paid 10% earned $25,000 per year, while the best-paid 10% received over $67,000 in a year or over $32 per hour.

Is it hard to be a dispatcher?

Yes, it is hard to be a dispatcher. Working as a dispatcher can be stressful and require a person to make quick decisions and manage competing responsibilities.

A career as a dispatcher is fast-paced and hectic, yet it is also rewarding. As a part of a chain of emergency responders, dispatchers are the primary point of contact for all kinds of emergency calls. It takes a dedicated person to do a dispatcher's work, which is not suited to everyone.

What skills do you need to be a dispatcher?

The most important skills needed to be a dispatcher are communication, problem-solving, and remaining calm under pressure. These skills are all critical for a dispatcher to effectively communicate their position.

Freight Broker vs. Dispatcher

A freight broker is someone who coordinates the connection of freight shipments between shippers and carriers, while a dispatcher is an employee of a freight carrier.

A freight broker connects with multiple carriers, and can often negotiate better rates for the shippers. With multiple clients and higher shipping volume, brokers have more bargaining power than an individual business with only a few regular clients. They can handle international movements, but these movements are usually in one specific area.

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