Dispatcher resume examples from 2026
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How to write a dispatcher resume
Craft a resume summary statement
Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in dispatcher-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These four steps should give you a strong elevator pitch and land you some dispatcher interviews.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:
- Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
- Consider all the software and tools you use on a daily basis. When in doubt, list them!
- Make sure you use accurate and up to date terms for all the skills listed.
Here are example skills to include in your “Area of Expertise” on a dispatcher resume:
- Customer Service
- Data Entry
- Computer Aided Dispatch
- Non-Emergency Calls
- Emergency Situations
- EMS
- Computer System
- Payroll
- Service Calls
- CAD
- Outbound Calls
- GPS
- Telephone Calls
- Dispatch System
- Emergency Services
- Customer Orders
- CPR
- Customer Complaints
- Two-Way Radio
- Inbound Calls
- NCIC
- Customer Calls
- Customer Inquiries
- Law Enforcement Agencies
- EMD
- Radio Traffic
- Troubleshoot
- Stressful Situations
- ETA
- HVAC
Zippia’s AI can customize your resume for you.
How to structure your work experience
Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.
Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the dispatcher.
How to write dispatcher experience bullet points
Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.
- Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
- What were your responsibilities or goals?
- How did you accomplish them?
- Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )
Here are effective examples from dispatcher resumes:
Work history example #1
Gas Load Dispatcher
Big Apple
- Maintained and facilitated open communication between sales, maintenance and vessel operations departments.
- Coordinated the retrieval of lost & found items.
- Evaluated, prioritized and managed 911 calls for 12 fire and EMS agencies across Harris County.
- Processed 911 and non-emergency calls in CAD computer system.
- Maintained as a liaison between the public and our drivers.
Work history example #2
Leasing Consultant
BG Staffing
- Used Yardi, OneSite, and Yieldstar to enter all work order concerns as well as guest traffic.
- Used Yardi Voyager software for work orders/ tenants database.
- Handled phone calls and entered prospects in to the REALPAGE Onesite software prospect page.Checked emails and applications through Outlook email.
- Entered prospect information into Yardi or other property management software.
- Advanced in Microsoft Office applications with focus on daily use of Blue Moon, Yardi, and One-Site.
Work history example #3
Rooming House Keeper
MaidPro
- Assisted housekeepers by supplying linen, and other items for guests rooms.
- Cleaned resident rooms and hallways, washed facility and resident laundry
- Maintained clean work environments, adhered to OSHA standards
- Arranged furniture and dusted household items as needed Cleaned beds and organized living quarters Provided housekeeping to private residents
- Mopped hardwood, laminate, ceramic, vinyl, and linoleum floors.
Work history example #4
Truck Dispatcher
Kent Services
- Answered high call volume calls for Cox Communications; Assisted customers with video, data and telephone issues.
- Handled inbound and outbound communications from customers in a call center environment.
- Worked with customers to troubleshoot system related issues.
- Collected and gathered ETA/ETD info related to freight and correlate to necessary parties.
- Assisted with help in arming systems.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
Here is the best way to format your education section:
- Display your highest degree first.
- If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
- If you have a bachelor's or master's degree, do not list your high school education.
- If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
High School Diploma
2014 - 2014
Highlight your dispatcher certifications on your resume
If you have any additional certifications, add them to the certification section.
Include the full name of the certification, along with the name of the issuing organization and date of obtainment.
If you have any of these certifications, be sure to include them on your dispatcher resume:
- Commercial Driver License (CDL)
- Certified Pharmacy Technician (CPhT)
- Emergency Medical Dispatcher Certification (EMD)
- Emergency Medical Dispatcher
- International Accredited Business Accountant (IABA)
- First Aid, CPR and AED Instructor
- Aircraft Dispatcher (ADX)
- Emergency Telecommunicator Certification (ETC)
- Certified Information Technology Professional (CITP)
- Computer Service Technician (CST)