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Dispatcher skills for your resume and career

Updated January 8, 2025
4 min read
Dispatcher example skills
Below we've compiled a list of the most critical dispatcher skills. We ranked the top skills for dispatchers based on the percentage of resumes they appeared on. For example, 33.9% of dispatcher resumes contained customer service as a skill. Continue reading to find out what skills a dispatcher needs to be successful in the workplace.

15 dispatcher skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how dispatchers use customer service:
  • Fielded incoming calls from customers or customer service department, managing requests for pick-up or container delivery and ensuring same-day service.
  • Facilitate communications between route drivers, supervisors, operations manager and customer service about daily operations and problems as they arise.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how dispatchers use data entry:
  • Completed data entry for each technician before completing time efficient customer focused routing schedule.
  • Supervised customers service representatives including their training for data entry and phones.

3. Computer Aided Dispatch

Here's how dispatchers use computer aided dispatch:
  • Interacted with customers and emergency dispatchers while entering customer's vehicle description and location into computer aided dispatch system.
  • Communicate to law enforcement officers via radio and coordinate dispatch of emergency assets via Computer Aided Dispatch Systems.

4. Non-Emergency Calls

Non-emergency calls are calls that do not require immediate attention or intervention. They are simply a request for police, fire or rescue service that does not present a life or death situation. In this case, the local non-emergency number should be used if immediate dispatch of the police is not required.

Here's how dispatchers use non-emergency calls:
  • Answered non-emergency calls and provided routine non-technical information upon request and referred all other questions to the proper person or agency.
  • Hired on to manage and answer emergency and non-emergency calls from Washington County residents and effectively dispatch medical and/or police aid.

5. Emergency Situations

Here's how dispatchers use emergency situations:
  • Performed customer service including deescalating critical complaints, satisfying customer needs in emergency situations and ensuring timely arrival avoiding missed flights.
  • Provided communication and dispatched services, alarms system monitoring capabilities to control access at facilities and responded to local emergency situations.

6. EMS

Emergency Medical Services, also known as EMS, is an emergency medical response system that provides stabilization and urgent preclinical and on-site treatment for serious illness and injury, as well as the transportation of patients who are unable to transport themselves to a definite health care center. The main objective of EMS is to provide emergency medical treatment to those who need urgent medical attention and to properly treat the patient's condition and transport them to a suitable health center or medical facility.

Here's how dispatchers use ems:
  • Operated EMS Computer-Aided Dispatching console consisting of a computer-based telephone system and radio console.
  • Job Responsibilities: Dispatch Police, Fire, EMS, ; LEADS and administrative work as required, including warrant entries.

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7. Computer System

Here's how dispatchers use computer system:
  • Verified that information in the computer system was up-to-date and accurate, Compiled statistical information for special reports.
  • Entered all appropriately scheduled reservation requests into the company's computer system, considering availability and demand.

8. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how dispatchers use payroll:
  • Entered payroll information into a designated database and reviewed printouts for any possible errors.
  • Exhibited eagerness in reinforcing additional accounting, payroll, and administrative functions as necessary.

9. Service Calls

Here's how dispatchers use service calls:
  • Performed customer service representative duties including answering about 10 service calls daily from customers.
  • Managed Service Technicians daily schedules and dynamically dispatched technicians as service calls were completed.

10. CAD

Here's how dispatchers use cad:
  • Utilized CAD system to expedite and prioritize transports under non-emergency and emergency time constraints.
  • Used software tools including: CAD system Questioned callers to determine location, nature of problem, type of response needed.

11. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how dispatchers use outbound calls:
  • Processed and properly documented all inbound/outbound calls related to member pickup times and relayed information to assigned driver.
  • Conducted outbound calls to customers with existing service problems and troubleshot to prevent unnecessary on-site visits.

12. GPS

GPS stands from Global Positioning System. It is a navigation system comprising of satellites that helps in determining the location, velocity, and synchronize time data for different modes of travel like air, sea, or land.

Here's how dispatchers use gps:
  • Utilized GPS enhanced technology to locate company owned trucking.
  • Operated newly installed GPS vehicle monitoring system.

13. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how dispatchers use telephone calls:
  • Received telephone calls and assisted subscribers, service installers, and contractors experiencing technical problems with their security equipment and systems.
  • Monitored and directed emergency and non-emergency telephone calls from individuals who needed assistance from Firefighters, Police and Emergency Medical services.

14. Dispatch System

Dispatch systems are organized systems for transport, distribution, and dispatch of products via coordinated logistics.

Here's how dispatchers use dispatch system:
  • Utilized a computer-aided dispatch system while monitoring several complex public safety radio frequencies in addition to emergency units in the field.
  • Evaluated information received and utilized protocols provided through the computer-aided dispatch system to determine appropriate action or actions to be taken.

15. Emergency Services

Here's how dispatchers use emergency services:
  • Receive and handle automated alarm signals in a timely and professional manner, notifying customers and dispatching emergency services when necessary.
  • Monitored, coordinated and accurately maintained the status of incidents and record of dispatched emergency service personnel and apparatus.
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List of dispatcher skills to add to your resume

Dispatcher skills

The most important skills for a dispatcher resume and required skills for a dispatcher to have include:

  • Customer Service
  • Data Entry
  • Computer Aided Dispatch
  • Non-Emergency Calls
  • Emergency Situations
  • EMS
  • Computer System
  • Payroll
  • Service Calls
  • CAD
  • Outbound Calls
  • GPS
  • Telephone Calls
  • Dispatch System
  • Emergency Services
  • Customer Orders
  • CPR
  • Customer Complaints
  • Two-Way Radio
  • Inbound Calls
  • NCIC
  • Customer Calls
  • Customer Inquiries
  • Law Enforcement Agencies
  • EMD
  • Radio Traffic
  • Troubleshoot
  • Stressful Situations
  • ETA
  • HVAC
  • Two Way Radios
  • Multi-Line Phone System
  • Ambulances
  • Dispatch Police
  • Service Vehicle
  • Dispatch Calls
  • AAA
  • AS400
  • Traffic Problems
  • Scheduling Appointments
  • Communications Equipment
  • Customer Accounts
  • Conveyance
  • Restore Service
  • Customer Issues
  • Equipment Locations
  • Driver Logs
  • Strong Management
  • Vehicle Registration
  • Demonstrated Time Management

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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