**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
Work Schedule: Monday thru Friday, 11:00 pm - 7:00 am
**Dispatcher Skills**
+ **_Customer Service_** _:_ Must have strong people skills. Dispatcher will be working in an office environment and will be expected to communicate with people from multiple departments in a respectful and professional manor.
+ **_Data Entry Proficiency_** _(type 40 words a minute)_ : Must be able to enter fuel load numbers and message internal customers quickly and accurately.
+ **_Documentation_** : Write down numbers and take notes quickly and legibly.
+ **_Database_** : Able to quickly learn multiple databases. Previous knowledge of UPS internal systems a plus.
+ **_Multi-tasking_** : Must be able to navigate multiple databases, answer phone, text with small equipment drivers, message dispatchers through teams messaging and communicate via radio.
+ **_MS Office_** : Knowledge of Outlook, Teams, Word and Excel is needed.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
**Other Criteria:**
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
**Basic Qualifications:**
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
$32k-39k yearly est. 1d ago
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Police Dispatcher
The Southern Baptist Theological Seminary 3.3
Dispatcher job in Louisville, KY
The Police Dispatcher is a member of the Department of Campus Police and reports to the Dispatch Supervisor. The Police Dispatcher monitors live feeds from 200+ CCTV cameras, 14 fire alarm systems, 9 security systems, and assists with the processing of on average 500 “calls for assistance” per month. The Police Dispatcher is responsible for the Seminary's answering service during evening/night shifts and weekends. The Police Dispatcher determines the nature and severity of inbound calls for assistance and takes appropriate remedial action, including dispatching campus police officers to assist, contacting Metro Louisville emergency services as needed, providing verbal directions, etc.
ESSENTIAL JOB FUNCTIONS:
The employee in this position will have the following essential job functions:
Responds to calls for service, campus radio system, CCTV monitors, and walk-ins; evaluates information received or observed, prioritizes situations and dispatches appropriate assistance
Sends out emergency Rave alerts
Communicates accurately and concisely with involved members of the campus police staff, outside agencies, members of the Seminary community, and the public at large as may be needed
Monitors campus surveillance system and dispatches campus police officer(s) in response to viewed situations
Functions as the campus information representative after normal daily business hours and on weekends handling all phone calls and walk-in contacts
Maintains accurate up-to-date logs of dispatch activity and “lost/found” property
Utilizes restricted access to Jenzabar in performance of duties; maintains security/confidentiality of records, information, etc. to which exposed
Creates work orders upon request
Maintains current working knowledge of departmental regulations, policies and procedures
Performs other duties as may be assigned by supervisor.
EDUCATION:
The person in this position will have a high school diploma or GED; some college or technical school education is preferred.
EXPERIENCE:
The person in this position should have some experience in dealing with the public and have demonstrable excellent “customer service” skills; must be computer literate.
SUPERVISION:
The person in this position will supervise no one.
The person in this position will report to the Assistant Chief of Operational Support.
WORK ENVIRONMENT:
The person in this position will work in a normal office environment.
EQUIPMENT:
The person in this position will use the following equipment: computers with multiple software systems, multiple phone lines, CCTV monitors, 2-way radios, ID card system (Shield Card), copier, fax, calculator, etc.
$22k-25k yearly est. Auto-Apply 35d ago
911 Dispatcher/Telecommunicator
Boone County Fiscal Court 4.2
Dispatcher job in Florence, KY
Job DescriptionDescription:
Responsible for the proficient operation of the communication and dispatch functions of the shift. Duties include those of the call taker as well as all radio positions. This employee reports directly to the assigned Shift Communications Supervisor of PSCC.
Major Essential Duties
Answers 911 and 7 digit non-emergency phone lines in a timely and courteous fashion
Enters information received into the Computer Aided Dispatch system in a timely, accurate, and complete fashion
Handles radio communications
Dispatches appropriate personnel via radio, or other approved method, any and all calls and requests in a timely, accurate and courteous fashion
Responsible to complete requests for information and contacts as requested by public safety agencies operating in the field, including but not limited to phone calls, and other information systems including LINK, NCIC, , E-Warrant System, and paging system
Provides accounting for activities of all public safety personnel and equipment as reported to PSCC via radio and telephone by entry into the CAD system
Responsible for carrying out all policies, general orders and directives for the Communications Section.
Handles all communications assigned to their respective position and assists other telecommunicators as part of the team. Maintains situational awareness within the Center via passing of voice and written data to and from other operators within the Center. Must be able to multi-task while listening to both traffic on the station and dialog within the room.
Operate LINK, NCIC, AVIS, DLIC, NLETS, Criminal History III and other computer system inquiries as requested by Law Enforcement member agencies as regulated by applicable Federal, State, and local rules, regulations, statues, ordinances, policies and operating procedures.
Assists in development of all Standard Operating Procedures for dispatch.
Trained and complies with all Federal, State, and PSCC rules, regulations, standard operating procedures, general orders, and directives for the Communication Section.
Enters and process warrants and protections orders.
Other duties as assigned.
Supervisory Responsibilities
In the absence of Shift Supervisor may be appointed as Acting Shift Supervisor to perform and carry out their duties.
Relationships
Operators work in close relationship with Shift Supervisors keeping them apprised of daily operations. This position is closely monitored and supervised.
Requirements:
Qualifications
Education and/or Experience
Graduate of standard high school, or equivalent supplemented with some experience in computers and customer service. Any combination of experience and training which provides the desired knowledge, skills and abilities required.
Language Skills
Ability to communicate effectively in English both orally and in writing
Ability to create shift reports
Ability to assist in the development of all standard operating procedures in dispatch
Mathematical Skills
Able to multiply, divide, add and subtract
Demonstrate the ability to read maps
Reasoning Skills
Ability to solve practical problems
Ability to be patient and objective
Problem solving and resolution
Certificates, Licenses, Registrations
The ability to obtain
State Telecommunicator Certification(TIPS)
Criminal Justice Information System Certification(CJIS)
Appropriate National Incident Management Certifications (NIMS)
Emergency Medical Dispatch (EMD)
Other Knowledge and/or Skills
Have knowledge of the operation of a copy machine, computer, fax machine and other related office equipment.
Ability to keep accurate records
Strong file organization skills
Ability to work under close supervision
Physical Demands
While performing job duties, the employee could reasonably be expected to sit, stand or walk and hear, reach with hands and arms, use hands to type, handle paper and file. Must be able to lift or move up to 20 pounds
Vision requirements include close, distance, color and peripheral vision, depth perception and the ability to adjust focus
Must be able to pass an audiogram test for hearing
Must be able to file, bend and stoop at file cabinets and lift ledgers as needed
Work Environment
The work environment is considered a standard office environment. It has a noise level that is Low to Moderate.
Comments
An employee in this job must display the following:
Positive and Professional Attitude
Be a team-player
Must be able to take instruction
Must be dependable
Adherence to the applicable provisions of the Department Rules and Regulations, the Boone County Administrative Code, the Kentucky Revised Statutes, and any other procedures, rules, regulations, and polices set forth by appropriate authorities
Must have personal integrity and remain free of felony convictions
Commitment to serve the county's best interests
Ability to work all shifts
Must maintain confidentiality
Must be 18 years or older
Must be bondable
$27k-33k yearly est. 24d ago
Dispatcher
ABC Legal Services 4.1
Dispatcher job in Louisville, KY
Job Description
ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.
Job Overview:
As a Dispatch Coordinator you'll play a critical role in ensuring legal documents are delivered quickly and accurately. This role ensures every job is claimed, dispatched, and completed in a timely manner, while coordinating and communicating frequently with servers and internal partners to keep operations running smoothly. We are looking for someone who thrives within a fast-paced, metrics driven environment. If you love a good challenge and energize others with your enthusiasm to succeed in the goals of the team, we want to hear from you!
This position is remote but located in Kentucky.
Key Responsibilities:
Monitor skye (internal application) task board to identify aging unclaimed jobs.
Identify a server to claim the job by reaching out to the primary server and servers nearby using skye, the map and leveraging tools such as text, phone and email to communicate.
Identify jobs that are unable to be claimed due to missing customer information (I.e. county or zip code, missing server names on Orders and other scenarios that prevent a job from being claimed or dispatched.
Resolve and escalate to teams if needed.
Monitor and report trends in stuck jobs if you see an increase in the same scenarios.
Review unclaimed zip codes in assigned states and work with servers in the county to get those areas claimed or understand why and work with the regional recruiter to escalate the findings.
Notify recruiter of locations needing additional coverage due to an increase in volume, unclaimed zip codes, use of offline vendors, continued dispatch to sheriff or poor performance of local servers.
Qualifications:
1-2 years of experience in dispatching, customer service, operations coordination, or a similar fast-paced, communication-heavy role
Strong organizational skills with the ability to manage high-volume tasks and shifting priorities
Excellent verbal and written communication skills
Ability to analyze information, identify roadblocks, and escalate issues appropriately
Comfortable navigating digital tools, internal platforms, and map-based systems
Proven ability to work independently while contributing to team goals
Reliable, consistent, and able to follow established processes with high accuracy
Benefits:
Health, Dental, Vision insurance
401(k) with company matching
Paid time off
7 Paid company holidays
4 Floating holidays per-year
Life Insurance and AD&D Insurance
Long Term Disability
Health Care Reimbursement Flexible Spending Account
Dependent Care Flexible Spending Account
EAP (Employee Assistance Program)
Pet Insurance
Starting Pay: $15.00 - $17.00 per hour
Schedule: Full-time, Monday through Friday
$15-17 hourly 6d ago
Valet Dispatcher - Driving
SP Plus 4.2
Dispatcher job in Erlanger, KY
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Responsibilities
BASIC FUNCTION
As a Valet Dispatcher, you will be responsible for coordinating the parking and retrieving of guest vehicles by Valet Attendants, while securing and keeping track of all vehicle keys.
Responsibilities include but are not limited to the following:
Ensure the timely dispatching of Valet Attendants to park and retrieve guest vehicles
Monitor the amount of time guests wait for their vehicle to ensure it meets the property's service standard
Assist with the safe moving of guest vehicles in the garage and the guest areas, on an as needed basis
Secure and keep track of all guest vehicle keys
Accept and process valet fees (if applicable)
Answer the telephone using proper telephone etiquette
Inform customers of valet rates, as well as possess a thorough knowledge of the major streets, landmarks and freeways in the area of the lot to be able to provide customer directions to customers to various locations in the area, if needed
Respond to customer questions/issues in a prompt and courteous manner
Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to Supervisors, Facility Manager and/or Senior Manager
Assist the Ramp Supervisor in maintaining a clear ramp area by sending runners to the front door
Help maintain the cleanliness of the area around garage office
Be on time for every scheduled work day
Maintain a neat and clean appearance and arrive and remain in complete uniform before and during scheduled shifts
Assist Supervisors and Managers with additional duties, as assigned
Qualifications
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education/Experience Required: Less than High School education or one month related experience, training or an equivalent combination of education and experience. Prior valet driving experience preferred.
License Requirement: The employee will be required to have and maintain a valid state driver's license with a current address and acceptable driving record. Ability to drive a vehicle with a manual transmission (stick shift) a plus.
Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to customers and other employees of the company.
Customer Service Skills: Ability to effectively respond positively to customer problems or complaints.
Mathematical Skills: Ability to add, subtract, two digit numbers and multiply and divide with 10's and 100's. Ability to perform these operations using units of American money.
Appearance: Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times.
Other skills and abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions, if applicable to your location. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints.
Other Attributes: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to adapt to changes in the work environment; able to deal with change, delays or unexpected events.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to change frequently between a sitting and standing position. The employee is required to use a phone or two-way radio.
Salary Range: $15.00 per hour (+ tips)
This role is eligible to earn tips in addition to the posted hourly rate.
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.
Location US-KY-ERLANGER
$15 hourly Auto-Apply 7d ago
Dispatcher
Guardian Fleet Services
Dispatcher job in Lexington, KY
Dispatcher/Customer Service $1,500 Sign on Bonus We are looking for a professional and reliable dispatcher to join our team and act as the company's first point of contact for emergency and non-emergency calls. In this position you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing tow truck drivers. Essential Duties
Provide customer service excellence with each and every call.
Politely answer emergency and non-emergency calls and document important information.
Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
Operate and manage a multi-line telephone console system.
Direct tow truck drivers to appropriate locations according to predetermined schedules, ETAs, customer requests or immediate needs and supervise the routes by GPS when needed.
Prioritize and organize calls according to urgency.
Providing customers with pricing information and respond to any queries they may have.
Maintain records and Process customer payments.
Maintaining records pertaining to work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for supervisor.
Other duties as assigned.
Qualifications, Education, Experience
High School Diploma or Equivalent
Excellent communication and interpersonal skills.
Ability to answer multiple phone calls in a busy setting.
Ability to have a professional demeaner and phone etiquette.
Ability to address problems and requests by transmitting information or providing solutions to the team.
Ability to read and write in English.
Accurate data entry.
Computer literate.
Knowledge of Tow book software a plus!
Ability to work Days, Nights, Weekends and Holidays as needed
Physical Requirements Ability to clearly communicate both orally and in writing on a telephone and on a computer for extended periods. Routinely requires sitting at a desk and viewing a display screen for extended periods. Ability to access, input, and retrieve information from a computer or other electronic device. Routinely requires moderate (up to 40 pounds) lifting and carrying. Routinely requires walking, standing, sitting, kneeling, stooping, reaching up, twisting, and bending. Good hearing and vision required. Benefits Offered:
Two medical plans
Two dental plans
Vision
Employer paid Life and AD&D
Voluntary Insurance plans
401(k) Plan
Short Term Disability
Long Term Disability
Holiday Pay
PTO
Employee Assistance Program
Sign on Bonus
Employee Referral Bonus
EEOC Policy Statement - Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications. We encourage all qualified applicants to apply. ****************************
$27k-36k yearly est. 60d+ ago
Dispatcher / Receptionist
Engineered Heating and Air
Dispatcher job in Lexington, KY
Are you interested in working with a great team where you will be appreciated? Engineered Heating and Air is a fast-growing company driven by integrity and quality workmanship. We are looking to hire quality individuals who are eager to learn and improve their skills.
You are the best and you want to join a team that appreciates you, where you can create your own opportunities. At Engineered Heating and Air our employees are treated as valuable, serious professionals.
We are looking for someone interested in a long-term opportunity to advance with a growing company. If you are interested, please APPLY now.
Summary:
The Dispatcher is responsible for taking incoming calls and help schedule services based on customer needs and according to urgency.
Our Rewards:
401(k) with fully vested company match
Medical, Dental, and Vision insurance
Health Savings and Flexible Spending accounts
Variety of ancillary benefits
Paid time off
Professional development
Employee discounts
Essential Job Duties:
Schedules and dispatches technicians or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
Operates and manages a multi-line telephone system, prioritizing and organizing calls according to urgency
Relays information to and from customers, technicians, management, or other interested parties
Manages work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, and other information
Updates customers throughout the day on the technician's progress
Ensures a quality customer experience by relaying detailed and accurate information to the technicians in the field
Maintain and update call logs, call records and other important documentation.
Knowledge, Skills, & Abilities:
Proactive, organized, detail-orientated self-starter
Ability to clearly and effectively communicate ideas related to policies and procedures and provide guidance to management and employees verbally and in writing
Ability to maintain confidentiality
Ability to manage time effectively and efficiently
Ability to multi-task with minimal supervision
Regular and reliable attendance
Minimum Qualifications:
High School Diploma or equivalent
2 years of dispatching experience
Possess a valid driver's license
Eligible to work in the U.S. without sponsorship
Preferred Qualifications (not required):
Experience with the following software applications: ServiceTitan or Google Suite
Physical Demands:
Ability to operate computer, phone and other office equipment as needed
Ability to work effectively using a personal computer for long periods of time
Ability to sit/stand at workstation for extended periods of time
Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work
Ability to perform the essential functions of the position with or without reasonable accommodation
Engineered Heating and Air is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
$27k-36k yearly est. 60d+ ago
Transportation Dispatcher
Ztrip Ky
Dispatcher job in Louisville, KY
Job DescriptionTransportation Dispatcher
zTrip, North America's largest taxi provider, is looking for a Transportation Dispatcher to join our Kansas City operations team. In this role, you'll help keep drivers, vehicles, and customers moving by coordinating trips and providing excellent customer support.
Schedule: Tuesday - Saturday
What You'll Do as a Transportation Dispatcher:
Assign drivers to trips based on location and availability
Monitor daily operations to keep service running on time
Communicate clearly with drivers about routes and updates
Answer customer calls and resolve issues professionally
Handle delays or service problems and help find solutions
Keep accurate dispatch and trip records
Work with other teams to improve daily operations
Follow company safety policies and procedures
What We're Looking for as a Transportation Dispatcher:
Dispatch, transportation, or customer service experience (preferred)
Strong communication and problem-solving skills
Ability to multitask in a fast-paced environment
Comfortable using dispatch or GPS systems (a plus)
Valid driver's license required
What We Offer as a Transportation Dispatcher:
Competitive hourly pay
Medical, Dental, Vision, and Life Insurance
Paid Time Off (PTO) and paid holidays
401(k) with company match
Career growth opportunities
Supportive, team-focused workplace
Why zTrip?
Be part of the largest transportation network in North America
Play a key role in keeping Louisville moving
Build a stable career with a growing company
Apply today to join zTrip as a Transportation Dispatcher and help keep our operations running smoothly every day.
$29k-38k yearly est. 3d ago
Transportation Dispatcher - Hiring Now
Ztrip World Wide
Dispatcher job in Louisville, KY
Transportation Dispatcher - Keep zTrip Running Smoothly
zTrip is North America's largest taxi provider, operating more than 6,000 vehicles across 38 cities. Our mission is to deliver safe, reliable, and efficient transportation that connects people and supports communities.
We're seeking a Transportation Dispatcher to join our operations team in Kansas City. In this vital hybrid role, you'll combine dispatch coordination with exceptional customer support-assigning trips, assisting passengers, and ensuring clear, timely communication that keeps our fleet and our riders moving.
Shift: Tuesday - Saturday
What You'll Do as a Transportation Dispatcher:
Assign drivers to trips based on availability, proximity, and customer needs
Monitor daily fleet operations to maintain on-time performance and service quality
Provide real-time instructions, route updates, and operational guidance to drivers
Respond to customer calls with professionalism, empathy, and accuracy
Troubleshoot delays, service issues, or route disruptions and recommend solutions
Maintain accurate logs of dispatch activity, trip details, and vehicle deployment
Collaborate with operations, customer service, and safety teams to improve efficiency
Promote a safety-first culture by following company standards and procedures
What You Bring as a Transportation Dispatcher:
Experience in dispatching, customer service, fleet coordination, or transportation operations (preferred)
Excellent communication skills for supporting both drivers and customers
Strong multitasking, organizational, and problem-solving abilities
Ability to remain calm and confident in fast-paced or high-pressure situations
Familiarity with dispatch systems or GPS-routing software (a plus)
Valid driver's license required
What We Offer as a Transportation Dispatcher:
Competitive hourly pay
Health, Dental, Vision, and Life Insurance
Paid Time Off (PTO) and Holiday Pay
401(k) with Company Match
Opportunities for advancement within a nationwide, fast-growing organization
A supportive, team-oriented work environment
Why Join zTrip?
Become part of North America's largest transportation network
Play an essential behind-the-scenes role that keeps cities moving
Join a team dedicated to safety, efficiency, and community impact
Build a stable, rewarding career in modern urban mobility
Ready to Take the Wheel Behind the Scenes?
Apply today to become as a Transportation Dispatcher with zTrip-and help keep our operations running smoothly, efficiently, and safely every day.
$29k-38k yearly est. 20h ago
911 Call Taker/Communications Dispatcher
City of Bowling Green, Ky 3.8
Dispatcher job in Bowling Green, KY
REVIEW APPLICANT INFORMATION IN THE BOTTOM RIGHT CORNER! Do you want to serve your community with purpose, while helping others, and being part of a team? The City of Bowling Green is the fastest growing city in the Commonwealth of Kentucky and our police department serves our diverse community with dignity and respect while striving to make our community a safe place to live and work. The Bowling Green Police Department Communications Center, also known as the 911 Call Center, answers 911 and non-emergency calls around-the-clock. When a telephone call is received in the Communications Center either via 911 or on a non-emergency line, the dispatcher answers. The Center is equipped with the latest technology in order to maintain Bowling Green's commitment to quality service.
The purpose of this position is to perform radio communication dispatch and administrative duties for the Police Department. Duties and responsibilities include communicating effectively with officers, several police agencies and the city and county fire departments and maintaining their status to ensure safety; answering multiple telephone lines and dispatching as required; providing the general public with information and assistance; maintaining a variety of records and files through computer database entries; and executing administrative assignments.
Requirements: 18 years of age; U.S. Citizen; High school diploma or GED required, with one to two years of administrative and computer experience. Must achieve appropriate state certification within one year of hire and must maintain certification.
Salary: G5: $52,031yr; ($25.01/hr); plus full benefits package.
Work Hours: 40 hours per week with required overtime as needed. The Communications Center is a continuous operation with three (3) shifts (7:00 a.m. - 3:30 p.m.; 3:00 p.m. - 11:30 p.m.; 11:00 p.m. - 7:30 a.m.) that requires working nights, weekends, and holidays. Must be available to work all shifts during first 6-8 month training period including 3 weeks out-of-town training. Hours will then likely be afternoon/evening shift. Shift hours will vary; flexibility is required. New employees can expect to work most weekends and holidays.
HIRING PROCESS: The employment process includes: Application; completion and submission of the Bowling Green Law Enforcement Application and Pre-Polygraph Questionnaire; completing suitability screening (SUIT), typing test, and oral interview. Due to access to confidential police records and information, a polygraph test and an extremely thorough background investigation are also required. The investigation will require the applicant to submit considerable information regarding employment, residence, criminal, and credit history, and will include investigator interviews with family members, neighbors, and current and former co-workers and employers. Dispatchers are subject to random drug tests.
The City of Bowling Green is an Equal Opportunity Employer and a Drug-Free Workplace
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age or disability.
$52k yearly 43d ago
Dispatcher
Atlas Air Worldwide Holdings 4.9
Dispatcher job in Erlanger, KY
Performs flight planning and flight following functions in compliance with Company manuals, the Operation Specifications and applicable FARs.
Responsibilities
Has joint responsibility with the Captain for the safe dispatch of the airplane.
Monitors, analyzes, calculates flight factors, airplane performance, operating limitations, MEL/CDL/NEF, weather reports, NOTAMS and creates/updates flight plans.
Performs flight planning and flight following functions including monitoring changing conditions, uses available information to develop/update flight plans, and when appropriate, communicates information, instructions, and guidance to flight crewmembers.
Performs flight following duties in accordance with the FAR's and Company policy.
Maintains Operational Control; operational planning of all movements, initiation, continuation, diversion, termination, and cancellation of all flights planned or conducted.
Creates an environment that encourages teamwork by:
Informing management of unique or difficult situations
Providing on-going assistance to other dispatchers through shift log notes
Establish and maintain working relationship with employees in pertinent areas such as Maintenance, Crew Scheduling Resources and System Operations
Completes required dispatch training within the time limits as outlined by the FAR's
Qualifications
Current FAA Aircraft Dispatcher certificate
Worldwide geographic familiarity
A strong working knowledge of Microsoft Office applications
Be able to read, speak, write and understand the English language
Hourly Rate: $32.50
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at ******************************************
To view our Pay Transparency Statement, please click here: Pay Transparency Statement
“Know Your Rights: Workplace Discrimination is Illegal” Poster
The "EEO Is The Law" Poster
$32.5 hourly Auto-Apply 26d ago
Dispatcher
Northern Kentucky University 4.2
Dispatcher job in Highland Heights, KY
Posting Details Information Working Title Dispatcher Department University Police Administration Compensation Title Police Dispatcher II Position Number 30000576 Position Status Regular Work Schedule Full-time, rotating shifts and off-days, including nights, weekends, and holidays.
Hours per Week 40 Months per Year 12 Purpose of Position
This position receives calls for police services, assesses level of need and relays emergency information to officers in the field, creates records of police calls for service, makes entries into required state and national data files, monitors alarms, and greets walk-in visitors and ultimately connects them to necessary services.
Primary Responsibilities
* Maintains watch on several radio communication channels.
* Monitors and logs all transmission of the communications center and mobile units; monitors radio traffic.
* Responds to calls from citizens by determining nature of the call and obtaining relevant data.
* Dispatches officers to respond and maintains radio traffic with officers.
* Records and retrieves data using computerized systems dealing with a variety of matters.
* Dispatches officers to calls for service; performs administrative tasks using computer-aided dispatch system.
* Additional responsibilities include, but are not limited to monitoring campus building fire alarms, maintenance of communication records, and provision of general University information to the public.
* The successful candidate will be able to thrive in a diverse and dynamic environment and will be a creative problem solver.
Qualifications
REQUIRED QUALIFICATIONS:
* High School diploma or General Equivalency Diploma.
* Must be able to obtain state certification within six months from date of hire.
* Requires successful completion of psychological, polygraph, drug screen, medical and background investigations.
* Excellent computer, communication, customer service, and organizational skills required.
* Work schedule requirement includes rotating shifts, weekends, and holidays.
PREFERRED QUALIFICATIONS:
* Previous dispatch experience and/or DOCJT/KLEC telecommunicator certification.
Any candidate offered this position is required to go through a pre-employment criminal background check as mandated by state law.
Application review will begin immediately.
Minimum Education High School Diploma Preferred Education Associates Degree Minimum Experience Acceptable Equivalency Salary $20.25 - $23.67 depending on experience and KLEC certification Pay Grade S66
Posting Detail Information
Requisition Number 2025S2295 Job Open Date 11/18/2025 Job Close Date Quick Link *********************************** Is this an internal only posting?
Supplemental Questions
$20.3-23.7 hourly 36d ago
Communication Operator, University Hospital, 2:30p-11:p
University of Louisville Physicians 4.4
Dispatcher job in Louisville, KY
Louisville, KY 40202
Shift: Second Shift (United States of America) Summary: : The Communications Operator presents a pleasing, helpful, and courteous welcome to patients, families, physicians, visitors, co-workers, and all other internal and external customers of UofL Health. The purpose of the position is to make a positive impression to ensure a comfortable and positive experience to all callers who need assistance or information and that immediate needs and concerns are addressed appropriately for every caller Additional Job Description:
$25k-33k yearly est. Auto-Apply 4d ago
Valet Dispatcher - Driving
SP 4.6
Dispatcher job in Erlanger, KY
Job Description
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Responsibilities
BASIC FUNCTION
As a Valet Dispatcher, you will be responsible for coordinating the parking and retrieving of guest vehicles by Valet Attendants, while securing and keeping track of all vehicle keys.
Responsibilities include but are not limited to the following:
Ensure the timely dispatching of Valet Attendants to park and retrieve guest vehicles
Monitor the amount of time guests wait for their vehicle to ensure it meets the property's service standard
Assist with the safe moving of guest vehicles in the garage and the guest areas, on an as needed basis
Secure and keep track of all guest vehicle keys
Accept and process valet fees (if applicable)
Answer the telephone using proper telephone etiquette
Inform customers of valet rates, as well as possess a thorough knowledge of the major streets, landmarks and freeways in the area of the lot to be able to provide customer directions to customers to various locations in the area, if needed
Respond to customer questions/issues in a prompt and courteous manner
Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to Supervisors, Facility Manager and/or Senior Manager
Assist the Ramp Supervisor in maintaining a clear ramp area by sending runners to the front door
Help maintain the cleanliness of the area around garage office
Be on time for every scheduled work day
Maintain a neat and clean appearance and arrive and remain in complete uniform before and during scheduled shifts
Assist Supervisors and Managers with additional duties, as assigned
Qualifications
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education/Experience Required: Less than High School education or one month related experience, training or an equivalent combination of education and experience. Prior valet driving experience preferred.
License Requirement: The employee will be required to have and maintain a valid state driver's license with a current address and acceptable driving record. Ability to drive a vehicle with a manual transmission (stick shift) a plus.
Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to customers and other employees of the company.
Customer Service Skills: Ability to effectively respond positively to customer problems or complaints.
Mathematical Skills: Ability to add, subtract, two digit numbers and multiply and divide with 10's and 100's. Ability to perform these operations using units of American money.
Appearance: Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times.
Other skills and abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions, if applicable to your location. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints.
Other Attributes: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to adapt to changes in the work environment; able to deal with change, delays or unexpected events.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to change frequently between a sitting and standing position. The employee is required to use a phone or two-way radio.
Salary Range: $15.00 per hour (+ tips)
This role is eligible to earn tips in addition to the posted hourly rate.
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.
$15 hourly 17d ago
Telecommunicator
City of Paducah 3.5
Dispatcher job in Paducah, KY
Full-time Description
A Telecommunicator works under the general supervision of the Communications Shift Supervisor and is responsible for answering 9-1-1 telephone lines, dispatching public safety personnel and equipment, and recording and relaying sensitive information that may involve life and death situations. As an employee of the 911 Communications Services Division, the Telecommunicator shall obey all policies, procedures, rules, and regulations of the 911 Communications Services Division. Positions in this job class are subject to working evenings, weekends, holidays, and overtime. This job class is treated as FLSA Non-exempt.
Illustrative Duties:
Receives emergency and non-emergency calls, including enhanced 9-1-1, TDD, text, and administrative and private line telephone calls.
Communicates effectively with citizens and the personnel of the agencies with which we interact.
Answers and evaluates incoming calls for police, fire, or emergency medical services.
Collects pertinent details and determines the priority of the call, sometimes within a few seconds of the conversation, and decides whether units should be dispatched.
Hears and comprehends radio communication, even in adverse conditions, including but not limited to the outside noise at the scene where the unit is, background noise at the dispatch location, radio interference from outside sources, and field personnel not speaking clearly or loud enough.
Accurately recalls details and procedures and applies them instantly in emergency situations.
Dispatches calls to appropriate police and/or fire units via radio and coordinates responding backup units if necessary.
Monitors radio frequencies and LINK/NCIC computers for significant activities.
Using a computer or written log, document the nature of each call received, which unit(s) responded, the action taken, and the disposition of the call.
Asks vital questions and directs callers with pre-arrival instructions to the involved parties of police, fire, and medical emergencies.
Assess callers to interpret, analyze, and anticipate situations to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies.
Responds to non-emergency inquiries from the public by providing such information as phone numbers and local department information appropriate to their need, general information regarding traffic tickets, incidents, and accident reports, and the responsible officer.
Provides various notifications to public safety agencies, businesses, and citizens, such as providing information on accident victims, arrested persons, alarm activations, etc.
Verifies, enters, updates, and/or deletes the following kinds of information into the LINK/NCIC systems: missing persons or runaways; stolen, recovered, and/or abandoned vehicles.
Assists police officers in retrieving information from the computer-aided dispatch (CAD) and LINK/NCIC systems; e.g., a subject's personal information, description, present/last known address, vehicle, any prior incidents or contacts with police officers, and criminal history.
Retrieves and disseminates a variety of information to police, fire, and EMS personnel, such as warrants, stolen vehicles, complaint information, officer activity, fire activity, alarms, key holders, cross street information, etc.
Accurately and effectively makes LINK/NCIC entries.
Provides notifications, as needed, to utilities or other agencies, such as Paducah Power, FAA, EPA, railroads, etc.
May testify in court as required regarding decisions made and actions taken.
Participate in training less experienced dispatchers in the proper operation of technical systems and performing other job tasks.
Activate monthly warning siren tests as directed.
Other duties as assigned.
Benefits:
Paid time off (paid holidays, a personal day, and 3 weeks of vacation in the first year)
Clothing allowance
Comprehensive health and wellness package
Opportunity for annual pay increases
Medical, Dental, & Vision insurance offered
Retirement benefits
Voluntary & supplemental benefits are offered
Education assistance is offered
An Employee Assistance Program is provided by the employer
Salary Description:
$20.46 - $25.06 hourly/$42,551 - $52,124 annually
Requirements
Qualifications:
Must be 18 years of age.
A high school diploma or equivalent is required.
Experience equivalent to one year of customer service or office support work, including public contact, computer literacy, and data entry.
Special Qualifications:
Must satisfactorily pass all assigned skills assessments, including CritiCall or similar skills testing platform.
Must successfully pass an oral board assessment.
Must satisfy the Kentucky Telecommunicator Professional Standards requirements, including successful completion of:
Police Department Background Investigation
Polygraph examination
Psychological examination
Drug screen.
Must successfully complete a one (1) year probationary period.
Knowledge, Skills, and Abilities
Must have 20/20 corrected vision; must be able to hear speech from both ears in the normal range of 30 DB at 500to 2000 Hz range.
Must be able to speak and communicate clearly over telephones and radio.
Must be capable of activating radio and phone systems utilizing buttons and switches.
Must be able to type a minimum of 30 words per minute.
Must be able to input data via the keyboard.
The ability to maintain confidentiality is a must.
Must be able to work days, nights, weekends, and holidays.
Must be able to work overtime to maintain proper staffing levels.
Must be able to function individually and as a team member.
Must have the ability to handle multiple tasks at one time and remain calm in a sometimes stressful environment.
Training
Successful completion of an intense minimum in-house training program within the one (1) year probationary period.
Must successfully complete the 4-week Telecommunicator Academy at the Kentucky Department of Criminal Justice Training located on the campus of Eastern Kentucky University in Richmond, KY, within 12 months of hire.
Complete eight hours of mandated continuing education training each year of employment to maintain Kentucky Telecommunicator Certification throughout employment.
Salary Description $20.46 - $25.06 hourly/$42,551 - $52,124 annually
$42.6k-52.1k yearly 60d+ ago
Dispatcher (FT)
Audubonarea Community Services, Inc. 3.5
Dispatcher job in Owensboro, KY
Dispatcher (FT) (Green River Intra-county Transit System) Owensboro, KY, United States of America $12.69 - $12.69 Back Apply Now Back Apply Now At Audubon Area Community Services, we are dedicated to Helping People, Changing Lives, and Strengthening Communities. This is why we exist as an organization. Each and every service we provide contributes to a much larger purpose than ourselves. In addition to challenging and meaningful work, you'll have the chance to make a difference in your community. Equal Opportunity Employer M/F/D/V - Drug Free Workplace
Job Skills / Requirements
Starting wages: $12.69 hourly. Will assist with coordinating and monitoring transportation program activities and ensure conformity with program guidelines. Will receive calls, schedule rides, dispatch drivers, and maintain call records according to agency standards. Knowledge of the area is helpful. Must possess and maintain the necessary skill level in technology systems and software required to perform job duties. Pre-employment drug and random drug/alcohol testing is required.
A high school diploma or GED is required. An associate degree with one year of experience in a transportation related area is preferred.
Deadline to apply: January 18, 2026
Education Requirements (All)
High school diploma/GED required
Additional Information / Benefits
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Pension/Retirement
This job reports to the Call Center Manager
This is a Full-Time position 1st Shift.
Relocation is not provided and travel is not required
Number of Openings for this position: 1
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$12.7 hourly 6d ago
Telecommunications
Veterans Prime, Inc.
Dispatcher job in Louisville, KY
Telecommunications Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the telecommunications industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the telecommunications sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand telecommunications industry.
Even if you have no obvious prior telecommunications experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the telecommunications field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in telecommunications.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
$24k-36k yearly est. Auto-Apply 60d+ ago
Dispatcher-Call Taker
King's Daughters Medical Center 4.6
Dispatcher job in Ashland, KY
* The dispatcher-call taker position involves taking calls for scheduling and dispatching non-emergency medical services as well as emergency dispatching. Required to operate radio, telephone, or computer equipment at dispatch center and relay information to crews.
* DUTIES AND ESSENTIAL FUNCTIONS
* Overall performance rating of below indicated essential job duties:
* Determines priorities and coordinates dispatching of ambulance and ambulette crews on emergency, immediate, and prescheduled calls. Maintains contact with, and updates status and location of, all designated units.
* Enter, update, and retrieve information from a wide variety of computer systems. Operates a variety of communications equipment, including radio consoles and telephones.
* Can effectively coordinate with other emergency services for mutual aid or support.
* Answers questions and provides information to the public over the telephone.
* Uses good judgment in making decisions in emergency and routine situations.
* Views CCTV monitors reporting concerns to KDMC Security Officers.
* Charge Dispatcher-Call Taker additional duties include scheduling dispatchers-call takers, billing, processing patient transport reports for outside billing and overseeing day-to-day operations of the dispatch office.
* EDUCATION/LICENSE/ CERTIFICATIONS/OTHER REQUIREMENTS
* Minimum requirement:
* High school diploma or general education degree (GED)
* Basic Life Support (BLS) certification or obtain within 90 days of hire
* Current Driver's License
* Nonviolent Crisis Intervention Certification (within first 6 months)
* Preferred qualifications:
* One year prior EMS or dispatch related experience
* WORKING ENVIRONMENT
* This job operates in a professional office environment routinely using standard office equipment such as computers and telephone.
* The noise level in this position is usually moderate.
* PHYSICAL DEMANDS
* Constantly required to maintain a stationary position behind a computer
* Constantly required to communicate with people telephonically requiring talking and hearing.
* Constantly required to operate a computer and telephone.
* Occasionally required to lift and/or move up to 50 pounds.
* Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
$21k-26k yearly est. 41d ago
Dispatch Supervisor 3rd Shift
Pratt Industries 4.7
Dispatcher job in Henderson, KY
Job Title: Dispatcher Supervisor
Division: Logistics
Reports To: Logistics Manager
Work Hours - 8pm - 4am
Pay - $60,000/Year
Dispatch as needed will put rates in TMW or rate loads/negotiate rates with 3rd party carriers
Direct the daily driver duties managing where they go, the time it takes and when their day is concluded
Dispatchers will manage DOT compliance related to driver available hours of service when assigning loads and daily task.
Dispatchers are required to interact with internal and external customers as needed. As part of interaction and communication includes shift hand off communication between Dispatchers to ensure the business is operating without incidents or issues and Customers are being served. Communication is critical between Dispatchers and Logistics Managers and Regional Managers.
Enter POs as needed.
Participate and initiate discipline to drivers as per company policy
Review driver documents for accuracy and/or compliance
Involvement as needed with selecting external carriers to take loads
Dispatchers will be involved with payroll as needed to ensure Drivers are accurately compensated for work performed.
Dispatchers will be responsible for managing the fleet in a financially efficient and safe manner considering service and cost.
Manage the fleet flow to the lease vendor's shops for equipment repair and maintenance. Also, coordinate and manage road breakdowns with the vendors.
Follow all Safety Policies and ensure Drivers and fellow employees follow all Safety policies and rules
Incident investigation forms - complete fully with as much detail as possible when a safety related issue or event occurs
Ride a longs with Drivers periodically - to ensure the Drivers have want they need and to experience the elements that Drivers experience doing the job
Dispatch position is a Supervisory position and duties related to supervising is required
SUPERVISORY RESPONSIBILITIES
Directly supervises all employees assigned to the department including Drivers. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; conflict resolution; team building; coaching and leading employees to improve; addressing complaints and resolving problems; documentation; and setting an example of superior behavior, attitude and performance and team work.
EDUCATION and/or EXPERIENCE
High School Diploma or GED
Two years experience as a Dispatcher
Candidates are PREFERRED who offer the following:
College and/or related technical experience. Logistics, Transportation, Supply Chain Management
One year supervisory experience as a proven manager of at least five people.
Four years' experience in the Shipping and Warehousing environment or CDL Truck Driving Experience
LANGUAGE SKILLS
Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or graphic form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
Employee is regularly required to walk and talk and hear. The employee is frequently required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee is required to sit and move around. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
$60k yearly 1d ago
Public Safety Call Taker
City of Glasgow 3.9
Dispatcher job in Glasgow, KY
Job Description
Public Safety Call Takers are responsible for the efficient response to emergency and non-emergency calls to include, but not limited to, receiving, processing, effectively prioritizing, and documenting all calls for service for police, fire, and medical assistance from the public, relaying information to the appropriate source for assistance, and performing related administrative duties.
Essential Functions and Basic Duties
Gathers, analyzes, and reports critical information during life-or-death situations, such as crimes in progress, medical emergencies, and fire/rescue incidents.
Administers care by providing pre-arrival medical instructions or by directing callers through procedures, such as CPR, childbirth, or controlling blood loss while emergency medical services are enroute.
Manages communication of emergency personnel responding to incidents and assists with incident operations during events, such as active shooter and officer down responses.
Takes protective actions for first responders by providing life-safety information during responses, such as officer down and MAYDAY calls.
Analyzes conflicting and/or limited location information to direct first responders to the scene.
Negotiates with suicidal callers or hostage takers.
Deploys to the scene of planned events, major emergencies, or ongoing incidents.
Operates LINK/NCIC terminal to obtain and disseminate pertinent information.
Operates CAD terminal efficiently to document data, events, responder's actions, and annotate call dispositions.
Effectively reviews files for missing persons, wanted persons, protective orders, and stolen items.
Performs related work as required.
Qualifications
Training and Experience
Graduation from an accredited high school or possession of an equivalent GED certificate.
Completion of CJIS certification
Completes EMD, Fire, and Law dispatch certifications.
Special Requirements
Must be at least eighteen (18) years of age.
Must be a United States citizen.
Must not have been convicted of a felony.
Must possess well-developed listening communications skills.
Must be able to work a varied schedule.
Ability to successfully complete background, polygraph, suitability, and drug screenings.
ln-service to maintain LlNK/NClC certification for terminal access.
Special Knowledge, Skills, and Abilities
Computer literate.
Possess data analytics skills.
Ability to effectively adapt and multi-task.
Ability to calm and control stressful situations.
Ability to analyze and solve problems.
Knowledge of geographical area and agency jurisdictions.
Ability to work and remain calm under extreme pressure in a noisy environment.
Ability to maintain confidential information and material.
Ability to listen to and understand instructions and requests for information.
Ability to learn and retain departmental policies.
An Equal Opportunity Employer
We do not discriminate on-the-basis of race, color, religion, national origin, sex, pregnancy, childbirth, pregnancy/childbirth related medical conditions age, or disability or any other protected class. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. If you need an accommodation to complete the application process, contact City of Glasgow at ************.