Dispatch Assistant/Driver Check In
Dispatcher job in Kent, OH
Stable and growing organization
Competitive weekly pay
Quick advancement
Professional, positive and people-centered work environment
Modern facilities
Responsibilities
Dispatch Assistants are responsible for satisfying customers by providing consistent and reliable on time pick-up and delivery of shipments.
Assisting the Service Center Manager, Operations Manager and/or Supervisors
Providing assistance to Drivers
Preparing bills of lading and delivery receipts
Maintaining excellent communication with external and internal customers as well as interline companies
May be asked to assist with:
Data entry
Answering phones
Freight reports
Driver collect reports
Billing and filling
Qualifications
Knowledge and skillful in Microsoft Office Programs
Excellent keyboarding skills
Has worked in a fast paced environment and has an excellent attention to detail
Exceptional communication and customer service skills
Available to work a 2nd shift schedule
Benefits
Stable and growing organization
Competitive weekly pay
Quick advancement
Professional, positive and people-centered work environment
Modern facilities
Auto-ApplyDispatch - Richfield
Dispatcher job in Richfield, OH
- Office/Warehouse Environment
Company Profile: Diakon Logistics provides white-glove, last-mile delivery solutions for the most reputable furniture and appliance retailers in the country. Come join our growing company.
Duties:
* Answers telephone, screens calls, schedules appointments, customer calls.
* Heavy customer service.
* Organizes office, files and supplies.
* Determines priorities and multi-tasks.
* Prepares invoices, data entry, and other accounting functions.
* Maintains historical records by filing documents.
* Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Bilingual with Spanish a plus, Data Entry Skills, Computer Literate, Customer Service, Dispatching, Thoroughness, Organization, Attention to Detail, Reliable, Decision Making, Great Communicator, Team Player, Results Driven, Looking to Grow.
Rate: $16-$17/hour DOE + bonus potential
Schedule: This location is open six days a week. Shift hours will be 11:00 AM to 7:30 PM; Saturdays required.
Diakon Logistics offers a comprehensive benefits package to full-time employees, to include health, dental, and vision insurance, 401k plan, paid holidays and vacation.
Dispatcher
Dispatcher job in Lorain, OH
The Dispatcher plays a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes branch productivity. The incumbent will provide outstanding customer service to our towing partners and pivoting to coordinate for capacity and resource demands. The Dispatch role plays a crucial part in the organizations business and branch growth.
* Direct activities related to towing operations and on-time performance goals.
* Manage tow truck resources and assign work in an efficient manner and optimize tower productivity.
* Plan future day resource requirements and coordinate with towers to line up required truck resources.
* Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources.
* Monitor transportation costs and identify opportunities for cost savings.
* Recruit new towers to build towing networks with added resources.
* Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
* Monitor work-in-progress & make necessary adjustments to ensure timely performance.
* Identify and escalate issues or concerns related to transportation activities to management.
* Form a fundamental relationship with the IAA Transportation team.
* Establish and maintain good, positive working relationships with all tow drivers.
* Review and analyze reports on transportation activity, including Time Performance metrics.
* Comply with safety guidelines along with company policies and procedures.
* Other duties as assigned.
* 2+ years customer service experience, 1+ years direct dispatch
Dispatcher I
Dispatcher job in Cleveland, OH
Department: Campus Police Dispatch Reports To: Lieutenant Recruitment Type: External/Internal Employment Type: Full-Time Support Staff Union Work Schedule: Monday - Friday: 7:00 am - 3:00 pm
Number of Openings: 1
Job Description:
SUMMARY
Receive and transmit radio or telephone communications to deploy personnel and/or equipment.
DUTIES AND RESPONSIBILITES
* Duties and responsibilities include but are not limited to:
* Conduct computerized criminal background checks and Bureau of Motor Vehicle (BMV) checks.
* Monitors all audio and video surveillance equipment.
* Maintains radio and incident logs.
* Routes and records all telephone calls.
* Enters classified information into the computer.
* Prepare detailed reports.
* Operates information/parking/security booth.
* Performs other related duties as assigned.
REQUIRED QUALIFICATIONS:
* High school diploma or GED
* Must have a valid State Identification
* Ability to work effectively in stressful situations
* Skills in keyboarding, basic grammar, basic math basic level word processing ( MS Word) and basic level spreadsheet applications ( MS Excel)
* Ability to multi-task such as answering calls, questions, fingerprinting and entering data.
* Ability to work cooperatively and courteously with staff and the general public
* Ability to make rapid decisions
* Good verbal and written communication skills
* Must have sensitivity to respond appropriately to the needs of the community
PREFERRED QUALIFICATIONS:
* Knowledge of office and clerical procedures and operations such as filing, sorting, entering statistics and records
* Ability to be mentally alert at all times while on duty and to remain calm under stress
* Ability to multi-task such as answering calls, questions, fingerprinting and entering data.
* Ability to work cooperatively and courteously with staff and the general public
* Communications certificate from either APCO, NECC, Tri-C Dispatch Academy or the equivalent
WORKING CONDITIONS
Candidates must pass a background check, physical examination, and drug screening. Successful candidates must obtain the following certifications within 30 days of hire: L.E.A.D.S., C.C.H., and CPR. Must obtain APCO certification within 90 days of hire.
Special Note: This is a Full-time (1199/SEIU) Bargaining Unit Position, Grade 04. Full-time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.
Target Hiring Rate: Minimum salary $36,919/annually
Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.
Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
Dispatcher
Dispatcher job in Cleveland, OH
Job Description
At Survoy's, we know our success comes from investing in the people behind our name. As a trusted provider of HVAC/R services, we combine top-notch solutions with a deep respect for our employees. We nurture an environment where your expertise is valued, your input is heard, and your professional growth is supported every step of the way.
As the Service Dispatcher, you will serve as a pivotal coordination hub between field technicians and customers. You will schedule, dispatch, communicate and support the service team to ensure timely, efficient and accurate delivery of our services. You will also take on varied administrative and operational tasks beyond pure dispatching - you'll be a multitasker, a team-player, and someone who is willing to learn and grow as our business expands.
What Survoy's Offers You:
Top Pay: $22-28 an hour
Comprehensive Health Benefits: Fully paid and effective Day 1 - no waiting period!
401(k) Plan: With company match
Part of an amazing team!
Key Responsibilities
Receive incoming service requests (phone, email, form submissions) and enter into our dispatch system.
Use our service-management software (e.g., ServiceTitan) to schedule and dispatch field technicians, assign jobs, track status updates, and communicate with customers and techs.
Monitor technician schedules, job progress, and travel times to optimize routing and efficiency.
Provide timely updates to customers: let them know technician ETA, job status, any delays or follow-ups needed.
Maintain strong communication channels: between dispatch, technicians, operations manager, and customers.
Prioritize multiple tasks simultaneously (incoming calls, scheduling, updates, tracking parts, following up) while maintaining attention to detail.
Take ownership of administrative duties: updating records, tracking parts/orders, maintaining job documentation, generating simple reports.
Assist operations in ad-hoc tasks: for example, helping coordinate parts or materials delivery, helping with incoming documentation, preparing service reports, assisting with service follow-up or customer outreach as needed.
Strive for continuous improvement: learn new systems, suggest process improvements, adapt as the business evolves.
Qualifications / Skills
Prior dispatching, scheduling, or customer-service experience preferred (especially in field-service, HVAC/refrigeration or construction service is a plus).
Familiarity with or ability to learn ServiceTitan (or similar service-management software) is strongly preferred.
Excellent multitasking ability: comfortable handling multiple incoming calls, scheduling, updates, and follow-up simultaneously.
Strong time-management and organizational skills with an ability to prioritize effectively.
Friendly, professional communication skills (phone, email, text) and a customer-focused mindset.
Able to take initiative, work independently, and also collaborate as part of a team.
Willingness to learn new systems, take on new responsibilities, and grow into a larger role as the company expands.
Basic computer skills: Microsoft Office (Word/Excel), email, scheduling software.
Strong problem-solving mindset and willingness to adapt to changing demands.
High school diploma or equivalent (Associate or Bachelor's degree is a plus, but not required).
Reliable, punctual, and able to work a standard business schedule (with occasional flexibility for urgent service requests).
Dispatcher
Dispatcher job in Lorain, OH
The Dispatcher plays a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes branch productivity. The incumbent will provide outstanding customer service to our towing partners and pivoting to coordinate for capacity and resource demands. The Dispatch role plays a crucial part in the organizations business and branch growth.
2+ years customer service experience, 1+ years direct dispatch
Direct activities related to towing operations and on-time performance goals.
Manage tow truck resources and assign work in an efficient manner and optimize tower productivity.
Plan future day resource requirements and coordinate with towers to line up required truck resources.
Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources.
Monitor transportation costs and identify opportunities for cost savings.
Recruit new towers to build towing networks with added resources.
Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
Monitor work-in-progress & make necessary adjustments to ensure timely performance.
Identify and escalate issues or concerns related to transportation activities to management.
Form a fundamental relationship with the IAA Transportation team.
Establish and maintain good, positive working relationships with all tow drivers.
Review and analyze reports on transportation activity, including Time Performance metrics.
Comply with safety guidelines along with company policies and procedures.
Other duties as assigned.
Auto-ApplyCommunications Operator - Hospital Switchboard FT
Dispatcher job in Wooster, OH
Job Description
About the Role:
The Communications Operator at the hospital switchboard serves as the vital first point of contact for patients, visitors, and healthcare professionals, ensuring seamless communication within the healthcare environment. This role is essential in managing incoming and outgoing calls efficiently, directing inquiries to the appropriate departments, and providing accurate information with professionalism and empathy. The operator supports hospital operations by coordinating urgent communications and facilitating timely responses to critical situations. By maintaining a calm and organized approach, the Communications Operator contributes to a positive experience for all stakeholders and supports the overall delivery of quality healthcare services. This position requires a commitment to confidentiality, attention to detail, and the ability to multitask in a fast-paced setting to uphold the hospital's standards of care and communication.
Minimum Qualifications:
High school diploma or equivalent.
Previous experience in a customer service or communications role, preferably in a healthcare or hospital environment.
Proficiency in using multi-line telephone systems and basic computer applications.
Strong verbal communication skills with the ability to remain calm and professional under pressure.
Ability to work flexible shifts, including evenings, nights, weekends, and holidays as required.
Preferred Qualifications:
Certification or training in medical terminology or healthcare communication.
Experience with hospital switchboard operations or emergency communication protocols.
Familiarity with electronic health record (EHR) systems or hospital information systems.
Bilingual abilities or proficiency in additional languages to support diverse patient populations.
Completion of customer service or communication skills training programs.
Responsibilities:
Answer and manage a high volume of incoming calls promptly and courteously, directing them to the appropriate hospital departments or personnel.
Operate the hospital switchboard system efficiently, including transferring calls, taking messages, and managing paging systems.
Provide accurate and clear information to patients, visitors, and staff while maintaining confidentiality and professionalism.
Coordinate urgent communications and relay critical messages to ensure timely responses in emergency or high-priority situations.
Maintain detailed logs of calls and messages, and assist with administrative tasks related to communication operations as needed.
Skills:
The Communications Operator utilizes strong verbal communication and active listening skills daily to accurately understand and respond to caller needs, ensuring clear and effective information exchange. Organizational skills are critical for managing multiple calls simultaneously, prioritizing urgent messages, and maintaining detailed records. Proficiency with switchboard technology and computer systems enables efficient call routing and message handling, supporting smooth hospital operations. Empathy and professionalism are essential to provide compassionate service to patients and visitors, especially in stressful or emergency situations. Additionally, problem-solving skills help the operator quickly address unexpected issues or redirect calls appropriately, contributing to a reliable and responsive communication environment.
1st Shift 7-3 and 2ND SHIFT 3-11PM; EVERY OTHER WEEKEND; ON CALL; HOLIDAYS
40 HOURS PER WEEK
Dispatcher, Life Science
Dispatcher job in Akron, OH
USPack is a leading logistics provider custom built for the evolving needs of businesses in today's same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That's why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers' businesses. That's how we stay ahead. That's how we help our customers win. Find out more at: **************** At USPack, we know our people set us apart. And that's why we do everything we can to invest in them and help them grow every day.We don't put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We've built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more! USPack's Benefits for Full Time positions include: • 401(K) • Health Insurance • Disability/Life Insurance • Paid Time Off (PTO) • Paid Holidays
USPack's Benefits for Part Time positions include: • 401(K) • Paid Sick Time
The Dispatcher, (LS Tower) serves as a key liaison between customers, Independent Contractors (ICs), and internal departments, with a focus on ensuring exceptional service and supporting operational needs for Healthcare and Life Science clients. This position is responsible for handling inbound communications, processing delivery orders, assisting contractors, monitoring shipment activity, and maintaining documentation compliance in alignment with company standards. The role requires strong attention to detail, the ability to manage multiple priorities in a fast-paced environment, and proactive problem-solving skills to support the timely delivery of critical shipments
To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Job Duties and Responsibilities - Customer and Contractor Support:
Answer inbound calls from customers and Independent Contractors, ensuring accurate entry of information into company systems.
Assist Independent Contractors with route completion issues, escalations, and general operational support needs.
Build positive relationships with customers and contractors to strengthen service satisfaction and retention.
Essential Job Duties and Responsibilities - Order Management and Dispatch Coordination:
Process routed, on-demand, and special delivery orders in accordance with established standards and procedures.
Evaluate feasibility of order fulfillment based on service requirements, customer needs, and operational constraints.
Assign and dispatch deliveries, update dispatch boards, and monitor time-sensitive shipments to ensure service commitments are met.
Essential Job Duties and Responsibilities - Administrative and Operational Support:
Review and manage required documentation to ensure adherence to Client Operating Procedures (COPs) and Standard Operating Procedures (SOPs).
Maintain and log Proof of Delivery (POD) documentation within required timeframes.
Track shipments via GPS and proactively resolve delays or service interruptions.
Conduct post-flight and trace investigations as needed to support continuous service improvement.
Generate daily reports summarizing transportation issues and proposed corrective actions.
Essential Job Duties and Responsibilities - Compliance, Documentation, and Reporting:
Manage incoming emails, electronic filing, and system data related to customer and contractor records.
Monitor external factors (e.g., weather events, civil unrest) that could impact operations and escalate to leadership when necessary.
Knowledge/Skills/Abilities Requirements:
Strong communication skills, both written and verbal, across all organizational levels.
Exceptional attention to detail and accuracy in data entry and recordkeeping.
Ability to prioritize tasks and work effectively in a high-volume, fast-paced environment.
Strong critical thinking and problem-solving abilities.
Ability to work independently as well as collaboratively within a team environment.
Proficiency with Microsoft Office Suite (Excel, Word) and CRM/database systems.
Ability to handle multiple priorities and meet deadlines under pressure.
Bilingual (English-Spanish) preferred.
Education/Experience/Certificates/Licenses Requirements:
High school diploma required; Associate's Degree preferred.
Minimum of 2-3 years' experience in customer service, call center operations, logistics, or administrative support roles.
Experience in pharmaceutical delivery, clinical trials, aviation transport, or logistics preferred.
Knowledge of aviation or airline networks is a plus.
Shift Days: Tuesday through Saturday OR Sunday through ThursdayShift Hours: 2nd Shift Available (
Available to work extra hours, weekends, and holidays preferred
.) Payrate: Up to $22 per hour
At USPack, our values are at the heart of everything we do, every day. They're living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us. We are: Driven by integrity - We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.
Driven by a passion for service - We're driven by doing more, by empowering others to succeed. We're proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it's a way of life. It's our passion.
Driven by collaboration - We're driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success. Driven by accountability - We're driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don't just say it, we show it. We make it happen and we measure it. Driven by innovation - We're driven by what's now and what's next. For us it's about never settling for the status quo. It's about staying one step ahead and embracing change. It's about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible. If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at: **************************
Auto-ApplyService Dispatcher
Dispatcher job in Avon, OH
Job Description
Service Dispatcher
Stack Heating, Cooling, Plumbing, and Electrical is a family owned business proudly serving the Cleveland area for over 48 years. We consider our technicians to be more than just employees; they are integral members of our family. We deeply value their expertise, dedication, and alignment with our vision. Ensuring our team is always on top of industry trends, our facility includes a state-of-the-art, hands-on training room equipped with the latest technology. With this, we take pride in being the trusted specialists for home comfort and continue to be a friendly presence in our community.
Are you a detail-oriented, organized individual with a passion for keeping things running smoothly? We are looking for a motivated HVAC Service Dispatcher to be the heart of our operations. As the first point of contact for our customers and technicians, you'll play a key role in ensuring seamless service delivery and customer satisfaction. If you thrive in a fast-paced environment, have strong communication skills, and are ready to help our team operate at its best, we want to hear from you!
What do we bring to the table?
Comprehensive Benefits Package:
Medical and Dental coverage (75% covered for employee, 50% covered for dependents)
Long Term Disability insurance (100% covered by employer)
Paid vacation, holidays and time off
Your BIRTHDAY is a PAID a holiday!
Paid leave for Bereavement and Jury Duty
401(k) with 4% company match
Optional supplemental insurance
Career Advancement: We're committed to your professional growth and career development
Join a Trusted Team: Be part of a company with a strong reputation and loyal customer base
Team Spirit: Enjoy events and team-building activities designed to foster camaraderie and fun!
Company sponsored outings
Breakfast snacks in the winter
Hot Dog Fridays in the summer
Primary Job Function: Maintain the Service Technicians' daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Maintain clear and concise communications with department managers, employees, and company customers, including keeping customers apprised of company schedules and requested lead times. Provide accounting with maintenance contract billing information. Assist technicians with quoting repairs as needed. Ordering parts and receiving PO's. Staging parts as needed to technicians.
Required Qualifications:
2 years administrative, process or project management experience, preferably in the HVAC or similar trade industry
Able to communicate clearly in English both verbally and in writing
Proficient in Word, Excel, and Outlook
Geographical knowledge of service area or map reading skills
Prior dispatching experience in HVAC, plumbing, electrical, or pool trades
Experience using a dispatching software such as Service Titan
Well organized and ability to work independently
Professional phone presence and strong interpersonal skills
Creative thinker with an energetic personality
Customer Service Dispatcher
Dispatcher job in Strongsville, OH
Intralot, Inc . is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.
Intralot offers a competitive benefits package that includes:
Medical, Dental & Vision Insurance
6% 401k Match
Paid Holidays & Vacation
Paid Sick, Short/Long Term Disability
Employee Assistance Program
Maternity/Paternity Leave
Discount Programs
RESPONSIBILITES
Track technician location to determine most efficient trouble and installation assignment
Analyze, evaluate, and report traffic and performance data.
Provide technical support to customers and call center personnel
Dispatch FST based on retailer service requests
Prioritize calls according to urgency and importance
Use phone or computer to send crews, vehicles or other field units to appropriate locations
Monitor the route and status of field units to coordinate and prioritize their schedule
Provide field units with information about requests, traffic, obstacles and requirements
Enter data in computer system and maintain logs and records of calls, activities and other information
REQUIREMENTS
High School diploma required. Associate's degree desired.
1-3 years relevant working experience
Candidates should possess valid documentation to establish identity and U.S. employment eligibility. No sponsorship is available for this position
In tralot offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability veteran's status, or any other status protected by applicable law.
Auto-ApplyService Dispatcher/Office Coordinator
Dispatcher job in Akron, OH
Benefits:
401(k) matching
Competitive salary
Health insurance
Paid time off
The Service Dispatcher reports to the Office Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. Benefits
Paid Training
Flexible Scheduling
Competitive Compensation
Year-Round Work
Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with ENG Heating & Cooling, Inc. service technicians, suppliers, and service customers. Representative duties include:
Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
Being a main point of contact for incoming calls and assisting and directing customers to help resolve their needs in the form of troubleshooting, payment collections, dispatching, reviewing sales estimates and/or escalating to other staff for additional assistance.
Overseeing warranty registration, documentation mailing, filing, safe record keeping and processing of payments.
Maintaining a working relationship with other office staff on the collection of problem accounts, negotiating credit when applicable to build the customer base.
Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the appropriate leadership.
Performing related staff-level duties as directed by the Office Manager.
Job Qualifications:
Proven experience in a customer service environment preferably in HVACR contracting or building services industry.
Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired.
Be a self-starter and ability to work independently and as a team member.
Preferred knowledge of CRM software.
Proficient in computer skills, including Microsoft Office, online permit processing, and general office equipment.
Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician.
Knowledge of HVACR-related terms, training, job-costing, marketing and sales.
Skill and ability to sell service jobs and service contracts in a letter, and on the phone.
Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to all customers.
Current (state) driver's license.
Compensation: $20.00 - $24.00 per hour
There are many exciting options for a career in HVACR waiting to be explored.
If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!
Auto-ApplyPolice, Fire, & EMS Dispatcher [Lateral Transfer Only]
Dispatcher job in Macedonia, OH
Job Description
Applications Available: In person at Macedonia City Center - Police Dispatch (24 hours/day, 7 days/week), located at 9691 Valley View Road, Macedonia, Ohio 44056;
Open Period for Accepting Applications: Completed applications (found HERE) accepted via e-mail, U.S. mail, or hand-delivery until position(s) are filled, or the City closes the application period. E-mail applications to ***********************
Duties: Operating radio, answering and transmitting emergency (911) and non-emergency calls for Macedonia and several other communities for police, fire and rescue calls and computer data entry (CAD). Applicants must be willing to work shifts, including weekends and holidays. (Shift differential per hour: 3 p.m. - 11 p.m. = $1.00; 11 p.m. - 7 a.m. = $1.50). Salary Range: Subject to collective bargaining agreement, currently $24.57-$30.57/hour depending on prior comparable police & fire dispatch experience. Other benefits: hospitalization, dental & vision insurance, prescription coverage, paid vacation time, 15 sick days per year, 13 holidays per year, uniform allowance, and multi-jurisdictional bonus. Accrued time may be transferred.
Minimum Qualifications: Applicants must be currently or within the past 12 months employed as a full-time Classified Civil Service Police, Fire & EMS Dispatcher. Applicants must hold current LEADS and EMD certifications. Experience with T.A.C. Cad system preferred but not required. Eligible candidate(s) are required to take psychological, physical and polygraph tests. Other tests drug screening (periodic drug screening during employment required) background check and personal interview with the appointing authority.
Successful applicant required to be a non-smoker and remain a non-smoker for duration of employment. By order of the Macedonia Civil Service Commission / Equal Opportunity Employer
Please read full description attached.
Easy ApplyDispatch
Dispatcher job in Cleveland, OH
Job Details CLEVELAND, OHDescription
Are you a detail-oriented, customer-focused professional who thrives in a fast-paced environment? Huntleigh USA is seeking a reliable Wheelchair Dispatcher to join our team and help keep our 24/7 airport operations running smoothly.
What You'll Do:
As a Wheelchair Dispatcher, you'll play a key role in the coordination and communication of our wheelchair services team. Responsibilities include, but are not limited to:
Assign and dispatch Wheelchair Attendants throughout the terminal
Monitor and ensure timely pick-up and drop-off of passengers according to schedules
Maintain regular communication with airline personnel and passengers
Distribute and collect radios, paperwork, and other tools at the beginning and end of shift
Answer incoming calls
Support management with additional tasks as needed
Who You Are:
A strong communicator with a professional and calm demeanor
Highly organized and capable of managing multiple tasks at once
Someone who works well independently and as part of a team
Passionate about providing excellent customer service in a high-volume setting
Qualifications:
High school diploma or GED required
Must be at least 18 years old
Clear and verifiable employment history
Valid U.S. work authorization
Previous dispatch experience is a plus
Strong phone etiquette and radio communication skills
Work Environment & Requirements:
Office setting within an airport environment
Must be able to sit for long periods and stay alert throughout your shift
Flexible schedule required-including nights, weekends, and holidays
Must remain calm and make decisions quickly under pressure
Ready to Apply?
Be part of a team that helps travelers move with care and dignity. If you're organized, reliable, and ready to make a difference, we want to hear from you.
Dispatcher
Dispatcher job in Twinsburg, OH
The Shelly Company, a CRH company, is a vertically integrated supplier of aggregates, asphalt, ready mix concrete and paving services throughout the state of Ohio. Our commitment to quality drives us to use the most modern, efficient and environmentally friendly technology in our industry. The Shelly Company is known throughout the industry for innovation, quality and for our commitment to safety.
Position Overview
Oversee the scheduling and dispatching of trucks to ensure timely and efficient delivery of materials. This role includes identifying optimal routes, coordinating with brokers and project teams, and handling direct sales with external customers. Success in this position depends on strong communication skills and the ability to manage relationships across internal teams, customers, and partners.
Key Responsibilities (Essential Duties and Functions)
The duties and responsibilities include but are not limited to the following:
* Provides a central communication link for the Northeast Division transportation department through accurate and proficient operation of email, phone, cell phone, JWS (aggregate) and EIS Libra (asphalt) dispatch systems.
* Schedules brokered trucks for both internal and external aggregate and asphalt projects for both day and night work. Ensures proper coverage and efficient utilization of available brokered trucks.
* Maintains knowledge market logistics: routes, locations, lanes, backhauls and competitors use of trucks. Key responsibility is to create and manage the most efficient movement of all materials, while focusing on customer service.
* As issues arise, takes appropriate action. Communicates with the appropriate parties, such as internal project managers, forepersons and external customers to solve transportation related problems.
* Maintains broker relationships (and creates new relationships as appropriate) and follows up on all service issues related to trucking and delivery of products. Assists in maintaining broker files to make sure that all trucking companies are compliant.
* Reviews incoming billing and pay inquiries from trucking companies. Forwards audited, corrected, and/or edited trucking bills to the billing department for prompt payment.
* Work with Safety Department to develop and maintain broker safety standards. Communicate standards to broker community and monitor compliance
* Assists sales and estimating departments when bidding jobs by reviewing appropriate haul routes to project locations, estimated volume demand and setting aggregate and asphalt delivery rates accordingly.
* Proficiently uses various pieces of office equipment such as personal computer, adding machine, photocopier, facsimile machine, etc. as required.
* Proficient with Windows, Outlook, Excel, Word, and PowerPoint.
Other Requirements:
* Displays a professional and courteous attitude to co-workers, supervisors, and the general public at all times.
* Must be willing to travel and work away from home when required.
* Must be willing to work nights and weekends when necessary.
* Report to the assigned job site ready to begin work at the designated start time.
* Strict adherence to safety requirements and procedures as outlined in the Manual of Safety Practices and Procedures.
* Strict adherence to Shelly Company policies and procedures as outlined in the Company Book of Policies.
* Willingness to work in a team environment and assist co-workers or supervisors with other duties as required.
* Timely and regular attendance is an expectation of performance for all Shelly Company employees. Employees will be held accountable for adhering to their workplace schedule.
* Ensures that the workplace is kept in a neat, clean, tidy and safe condition.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Education and Experience
High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to customers or employees of organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move more than 25 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.
Work Environment
While performing the duties of this job the employee's primary environment will be in an office setting, the employee could work near moving mechanical parts and in outside weather conditions and may be exposed to wet, humid condition airborne particles, extreme heat or cold or could be exposed to vibration if visiting work sites. The noise level in the work environment is usually quiet but may require protective equipment when visiting noisy areas.
The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What CRH Offers You
* Highly competitive base pay
* Comprehensive medical, dental and disability benefits programs
* Group retirement savings program
* Health and wellness programs
* An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
The Shelly Company, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
Date: Dec 1, 2025
Service Dispatcher (SAT)
Dispatcher job in Cleveland, OH
**Creating Peace of Mind by Pioneering Safety and Security** _At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._
**Service Dispatcher - Stanley Access Technologies, Cleveland, OH**
Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others.
**Service Dispatcher**
The Service Dispatcher is essential to our business and will be reporting to the Branch Manager. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. We are looking for energetic, detail-oriented leaders that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations
**What You Will Do:**
+ Receive incoming telephone calls. Assess and dispatch service calls
+ Provide feedback to the call center for call loading improvements and customer concerns
+ Provide field team with parts support to help minimize return trips
+ Assist the field team with call overloads and direction
+ Prioritize and determine best available technician to complete job
+ Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions or problems
+ Ensure proper communication with customer to gather all pertinent information for service call
+ Consistently follow-up with customer to ensure completion and satisfaction
+ Track all service calls and provide service call reporting and metrics to management
+ Maintain service call logs and service manuals
+ Perform monthly technician's rides to better understand team support requirements and business needs
+ Promote the sale and implementation of service agreements to customers
+ Coordinate with National Accounts service dispatch
+ Provide administrative/back-up assistance to Service Supervisor
+ Performs duties and responsibilities as described in the quality system
+ Perform work according to the Field Operations Policy and Procedures Manual.
+ Perform other assignments as directed by manager in support of service operations
+ Work with Installation coordinator on manpower sharing opportunities to increase productivity
**What You Need** **To** **Succeed:**
+ A valid state driver's license, without restrictions, is required for this position.
+ 1+ year of customer service or dispatching experience
+ High School Diploma or GED
**Additional Preferred Skills and Knowledge:**
+ Associate degree
+ 2+ years of service management/call center/field service experience desirable
+ 2+ years field service experience
+ Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office)
+ Excellent written and verbal communication skills required
+ Self-motivated, requires minimal supervision.
+ Knowledge of security hardware industry required
+ Time management and organizational skills required.
+ Customer service orientated
+ Ability to handle multiple priorities
+ Proven knowledge of team development preferred
+ Ability to work in a deadline driven environment
**Why Work for Us?**
**Allegion is a Great Place to Grow your Career if:**
+ You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
+ You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
+ You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
+ You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the **Gallup Exceptional Workplace Award** for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.
**What** **You'll** **Get from Us:**
+ Health, dental and vision insurance coverage, helping you "be safe, be healthy" (************************************************************
+ A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
+ Tuition Reimbursement
+ Employee Discounts through _Perks at Work_
+ Community involvement and opportunities to give back so you can "serve others, not yourself" (************************************************************
+ Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching
**Apply Today!**
Join our team of experts today and help us make tomorrow's world a safer place!
_Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply_ _to_ _jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if_ _you're_ _excited about this role but your_ _past experience_ _doesn't_ _align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role._
**We Celebrate Who We Are!**
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team (********************) .
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer (****************************************************************
Privacy Policy
**We are Allegion.**
A team of experts.
United under a common desire;
Protect today innovate for tomorrow.
And never settle for the status quo.
We believe in anticipating opportunities
by sharpening our skills
and finding new answers
through collaboration.
We believe in a safer, more secure world.
We believe in providing peace of mind.
We believe in being true to ourselves and to those
who trust-in our protection.
We are many. We are one.
**We are Allegion.**
Service Dispatcher (SAT)
Dispatcher job in Cleveland, OH
Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.
Service Dispatcher - Stanley Access Technologies, Cleveland, OH
Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others.
Service Dispatcher
The Service Dispatcher is essential to our business and will be reporting to the Branch Manager. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. We are looking for energetic, detail-oriented leaders that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations
What You Will Do:
* Receive incoming telephone calls. Assess and dispatch service calls
* Provide feedback to the call center for call loading improvements and customer concerns
* Provide field team with parts support to help minimize return trips
* Assist the field team with call overloads and direction
* Prioritize and determine best available technician to complete job
* Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions or problems
* Ensure proper communication with customer to gather all pertinent information for service call
* Consistently follow-up with customer to ensure completion and satisfaction
* Track all service calls and provide service call reporting and metrics to management
* Maintain service call logs and service manuals
* Perform monthly technician's rides to better understand team support requirements and business needs
* Promote the sale and implementation of service agreements to customers
* Coordinate with National Accounts service dispatch
* Provide administrative/back-up assistance to Service Supervisor
* Performs duties and responsibilities as described in the quality system
* Perform work according to the Field Operations Policy and Procedures Manual.
* Perform other assignments as directed by manager in support of service operations
* Work with Installation coordinator on manpower sharing opportunities to increase productivity
What You Need To Succeed:
* A valid state driver's license, without restrictions, is required for this position.
* 1+ year of customer service or dispatching experience
* High School Diploma or GED
Additional Preferred Skills and Knowledge:
* Associate degree
* 2+ years of service management/call center/field service experience desirable
* 2+ years field service experience
* Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office)
* Excellent written and verbal communication skills required
* Self-motivated, requires minimal supervision.
* Knowledge of security hardware industry required
* Time management and organizational skills required.
* Customer service orientated
* Ability to handle multiple priorities
* Proven knowledge of team development preferred
* Ability to work in a deadline driven environment
Why Work for Us?
Allegion is a Great Place to Grow your Career if:
* You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
* You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
* You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
* You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.
What You'll Get from Us:
* Health, dental and vision insurance coverage, helping you "be safe, be healthy"
* A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
* Tuition Reimbursement
* Employee Discounts through Perks at Work
* Community involvement and opportunities to give back so you can "serve others, not yourself"
* Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching
Apply Today!
Join our team of experts today and help us make tomorrow's world a safer place!
Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.
We Celebrate Who We Are!
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.
Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer
Privacy Policy
Auto-ApplyMaintenance Dispatcher
Dispatcher job in Eastlake, OH
Answer calls from tenants
Enter maintenance work orders into property management software (AppFolio)
Tenant satisfaction follow-up
Provide clear communication between tenants and Maintenance personnel
Requirements
Ability to respond calmly in stressful situations
Great follow-up skills
Organization
Proficient in technology
Ability to pass a drug test
Ability to pass a criminal background check
Benefits
Vision, Dental, Medical, Paid Time Off
Work Location
In person, Greater Cleveland Metropolitan Area
CI: Craftsman, Technical Expert, Scholar
Loc: Domestic
Part-Time Safety Services Dispatcher
Dispatcher job in Ashland, OH
The part-time Safety Services Dispatcher position is under the direct supervision of the Director of Safety Services who reports to the Vice President for Student Affairs. Support the mission, goals and objectives of AU and the department. Assist the campus community in a constructive, effective and positive manner. Report safety concerns to the director. Initiate emergency response as necessary. Notify the director of scheduling conflicts. Maintain departmental confidentiality. At the start of each shift: review daily assignment sheet get current information from previous shift staff check for updates (i.e. notes on message board, etc.) review logs since last scheduled shift you worked Provide immediate follow up with all parties for incidents by conducting and documenting interviews. Notify the police for situations requiring their assistance (i.e. illegal drug activity on campus, incident involving a weapon, etc.). Assist with parking recordkeeping and ticket processing as directed. Assist with processing room reservations for the student center as directed. Assist with processing AU Mail Center mailings as directed. Maintain a safe, clean and organized work environment. Perform general housekeeping in the office (i.e. vacuuming, dusting, etc.). Perform all computer functions (i.e. card access, emergency notification, etc. as directed. Monitor security cameras. Any other task as directed by supervisor(s).
Physical Demands
Must be able to function effectively in stressful situations (i.e. situations involving conflict, medical emergencies, fire alarms, crowd control, etc.) Must be able to work in a noisy office environment and monitor scanners and radio traffic Must be able to assist customers walking up to the service window
Required Qualifications
High School or GED Maintain satisfactory attendance and punctuality Be able to use departmental radios, phones and computers Possess basic computer skills Possess writing skills to document incidents (create reports and log entries) Successfully satisfy all standard prescribed pre-employment screening Must be an effective communicator (i.e proper phone and radio etiquette) Must be able to respond to all types of emergency and routine service calls Must be able to learn basic computer functions and using a computer, document departmental communications Must be able to handle several tasks at once (multitasking) in a positive and effective manner Carry out duties with high levels of professionalism
Preferred Qualifications
College degree
Lead Dispatcher
Dispatcher job in Macedonia, OH
Job Description
Join a leader in the snow and ice management industry as a full-time year-round Lead Dispatcher in Macedonia, OH. You'll use the Electronic Dispatch System (EDS) to dispatch snow fighters and monitor their progress, ensuring that snow removal is completed in a timely and efficient manner. If you thrive in a fast-paced environment and can make decisions quickly, this is the opportunity for you!
Key Responsibilities
Review weather forecasts with snow event captain and relay snow event plans to snow fighters
Assign salt truck drivers to trucks as needed
Dispatch snow plow drivers and monitor progress using Electronic Dispatch System (EDS)
Communicate with customers on status of snow removal
Review daily activities and prepare end of day reports for internal teams
Hire, train, coach, and mentor a team of 10-16 dispatchers
Update EDS in the summer months to reflect changes throughout the sales season
Work closely with Vice President on strategic projects across all departments in the summer months
Must be willing and able to work 16-18 hour shifts during snow events
Required Skills and Qualifications
Dispatching: 1 year (preferred)
Driver's License (required)
Excellent communication skills
Must work well in fast-paced, high-stress conditions
Ability to make decisions quickly
Able and willing to work on-call in winter
Must be located within 20-30 minutes of shop location in Macedonia, OH due to on-call nature of the position
Compensation and Benefits
$18.00 - $24.00 per hour
$5.00 per hour shift differential for snow events
Health, dental, and vision insurance
Health savings account option
Paid sick time and PTO
Paid company shutdown the week of July 4th
Schedule
IN THE WINTER THIS IS AN ON-CALL POSITION (WHEN IT SNOWS WE WORK)
Typical hours 7:00am-4:00pm.
When it snows: ~2:00am - when the snow stops.
Must be willing and able to work 16-18 hour shifts during snow events!
Flexible schedule available in summer / off-season
#LI-MS1
Service Dispatcher (SAT)
Dispatcher job in Cleveland, OH
Creating Peace of Mind by Pioneering Safety and Security
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.
Service Dispatcher - Stanley Access Technologies, Cleveland, OH
Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others.
Service Dispatcher
The Service Dispatcher is essential to our business and will be reporting to the Branch Manager. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. We are looking for energetic, detail-oriented leaders that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations
What You Will Do:
Receive incoming telephone calls. Assess and dispatch service calls
Provide feedback to the call center for call loading improvements and customer concerns
Provide field team with parts support to help minimize return trips
Assist the field team with call overloads and direction
Prioritize and determine best available technician to complete job
Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions or problems
Ensure proper communication with customer to gather all pertinent information for service call
Consistently follow-up with customer to ensure completion and satisfaction
Track all service calls and provide service call reporting and metrics to management
Maintain service call logs and service manuals
Perform monthly technician's rides to better understand team support requirements and business needs
Promote the sale and implementation of service agreements to customers
Coordinate with National Accounts service dispatch
Provide administrative/back-up assistance to Service Supervisor
Performs duties and responsibilities as described in the quality system
Perform work according to the Field Operations Policy and Procedures Manual.
Perform other assignments as directed by manager in support of service operations
Work with Installation coordinator on manpower sharing opportunities to increase productivity
What You Need To Succeed:
A valid state driver's license, without restrictions, is required for this position.
1+ year of customer service or dispatching experience
High School Diploma or GED
Additional Preferred Skills and Knowledge:
Associate degree
2+ years of service management/call center/field service experience desirable
2+ years field service experience
Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office)
Excellent written and verbal communication skills required
Self-motivated, requires minimal supervision.
Knowledge of security hardware industry required
Time management and organizational skills required.
Customer service orientated
Ability to handle multiple priorities
Proven knowledge of team development preferred
Ability to work in a deadline driven environment
Why Work for Us?
Allegion is a Great Place to Grow your Career if:
You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, “this is your business, run with it”.
You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.
What You'll Get from Us:
Health, dental and vision insurance coverage, helping you “be safe, be healthy”
A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
Tuition Reimbursement
Employee Discounts through
Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching
Apply Today!
Join our team of experts today and help us make tomorrow's world a safer place!
Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.
We Celebrate Who We Are!
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer
Privacy Policy
Auto-Apply