Emergency Dispatcher
Dispatcher job in Mesa, AZ
Role: Emergency Dispatcher
Type: Contract
Duration: 6Months + Possible extension
Basic Qualifications (Required Skills/Experience):
1+ years of experience multi-tasking and working in a team environment
1+ years of experience working as an emergency dispatcher at a Public Safety Answering Point (PSAP) or in a related role within Security & Fire Protection
Experience using all the following Microsoft Office Applications (Word, Excel, PowerPoint).
Experience with being professional and courteous with all customer interactions in person, on the telephone and on the radio
Best Regards,
Rupesh Kumar
Lead -Team Talent Acquisition
ALTEN Calsoft Labs
2890 Zanker Road, Suite 200, San Jose, CA 95134
D : ***************
E: ***********************
FOLLOW US @ Twitter | Linkedin | Facebook | ******************
Dispatcher
Dispatcher job in Phoenix, AZ
DEPT OF TRANSPORTATION
Driving the future of transportation with a diverse and innovative team To learn more about the ADOT team CLICK HERE
DISPATCHER
($4,000 Hiring Incentive)
Job Location:
4110-SEO OPERATING
2302 W. Durango Street
Phoenix, AZ 85009
Posting Details:
Salary: $42,780.92 to $52,780.92
Anticipated Salary: $ 47,780.92
*This position is eligible for a $4,000 hiring incentive
Grade: 18
Closing Date: December 10, 2025
Job Summary:
Under general supervision of a Dispatch Supervisor, this position performs work of a highly technical nature in the Traffic Operations Center (TOC). This position is responsible for utilizing a multi-line phone system, a Computer Aided Dispatch (CAD) system as part of a suite of interfaced operational programs including the ERS reporting system which is the public portal (511) for statewide highway conditions, a 2-way radio system, CCTV cameras, and Dynamic Message Signs (DMS) to receive, process, coordinate, and disseminate emergency and non-emergency incidents and related information from multiple sources to the public, other public and private entities, and to various sections with the Arizona Department of Transportation. This position is responsible for utilizing CCTV cameras to verify reported incidents of traffic flow impediment, assess situations using independent judgment regarding notification to the public as well as public and private entities, including public safety. This position also coordinates information on events with other Arizona cities and counties' Traffic Management Centers, monitors the Wrong Way Driver Detection system, assists with statewide incident management through DMS and CAD.
Handles incidents on a 24-hour/7-day per week schedule including weekends and Holidays.
*This position is eligible for a $4,000 hiring incentive
Job Duties:
Dispatch mobile response units to emergency and non-emergency incidents utilizing two-way radios and a Computer Aided Dispatch system; add Wrong Way Driver Detection System. Creates and posts message on Dynamic Message Signs, including information on crashes, closures, AMBER alerts, high pollution advisories, fire warnings, construction and various traveler information signs statewide.
Documents statewide incidents by writing reports using the Highway Condition Reporting System (ers) software which in turn is reported to the public via the 511 telephone system and on the az511.com website. Complete and maintains DPS TOC certification which includes all ADOT training courses, on-the-job operator training, and quarterly certification tests. May drive a state vehicle in the course and scope of state business statewide.
Operates two-way radio and paging/notification system to call out ADOT field personnel and to receive communication from ADOT crews in the field. Receives incoming calls and provides assistance to the public, state agencies, including DPS and local police and other agencies to assist with traffic control or other inquiries.
Knowledge, Skills & Abilities (KSAs):
Knowledge of:
Knowledge of the state highway system; of monitoring traffic flow.
Knowledge of operation of the paging/notification System.
Knowledge of statewide contact procedures.
Knowledge of report writing using the CAD software.
Knowledge of telephone etiquette.
Knowledge of dispatch procedures as related to mobile response units utilizing a 2-way radio system and CAD system.
Knowledge of Google Suite programs.
Skills in:
Skill in performing quarterly certification tests.
Skill in problem solving skills.
Skills in prioritizing events and situations.
Skill in Two-way radio dispatch experience.
Ability to:
Ability to control CCTV monitoring system.
Ability to multi-task managing stressful traffic related events.
Ability to post OMS messages.
Ability to read maps.
Ability to work weekend and holidays.
Ability to work various shifts.
Selective Preference(s):
Radio dispatching; Computer experience with Windows, Excel and similar applications; Emergency response and traffic monitoring; Familiarly with Arizona roadways; Law-enforcement background helpful; High School diploma or GED, Operate multiple computer systems. Obtain DPS TOC certification with 6 months.
Pre-Employment Requirements:
Valid Arizona Drivers license - This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Employee Referral Program
This position is eligible for an employee referral incentive if all criteria are met.
Retirement:
Mandatory participation in the Arizona Retirement System (ASRS) is required.
Contact Us:
For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at ********************** or phone call at ************** option 2.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling ************** option 3.
Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.
*Certain criteria must be met in order to receive the hiring incentive pay-out.
Service Dispatcher
Dispatcher job in Chandler, AZ
As a member of the Services team in Operations, the Service Coordinator/Dispatcher functions as the first line of support for Premise One clients, working within the Service team as a responder, resource planner, and communicator who brokers assistance for various clients in multiple US time zones. This position requires a general understanding of the troubleshooting, service, and repair of surveillance, access control, and audio/visual systems and associated technologies, or similar experience with service dispatch in other technical fields.Primary Duties include:
Functions as a first-line responder for service teams, receiving and triaging service tickets from internal and external clients through calls, emails, or Company ticket systems.
Planning and organizing of Service Technician and/or Engineering visits to sites within challenging service level agreements (SLAs) requirements.
Deployment of resources to sites or engaging with Service or Engineering teams for remote troubleshooting and resolution.
Proactively manages service tickets and ticket queues, from initial opening to full completion and documentation of work, ensuring customer satisfaction.
Accurately records and logs interactions with clients and/or contractors for each service ticket to enable the information to be easily downloadable for creating reports for management.
Consistent and continual communication with clients ensuring all relevant contacts is kept fully up to date on the status of service tickets.
Communicating with internal resources or local contractors requesting their attendance to site and ensuring they are equipped with all the information to help them to resolve any issue during the first visit.
Managing the update of staff and resource calendars daily
Planning, scheduling, and managing Preventative Maintenance activities for multiple Clients.
Taking part in daily handoff calls for inbound Service Accounts
Weekly Client calls - professionally presenting open ticket reports to clients during weekly client meetings.
Taking part in weekly meetings with your manager to review ongoing service calls.
Present weekly reports and metrics to management providing status updates of all ongoing service calls - in particular, proactively resolving problems ahead of time.
Ensure data integrity is maintained on all tools and systems.
The ability to understand and process service billing requirements.
Other duties as assigned.
Other Duties
Ensure the culture and core values of the company are developed, promoted, and always maintained throughout the Company.
Continuously review current processes and practices with the aim of increasing efficiency and customer service.
Ensure effective communication between internal and external stakeholders.
Establish and maintain metrics to enable continuous improvements and efficiency gains.
To attend site meetings as required, representing the company in an effective and professional manner.
Take part and sometimes lead initiatives that will enhance company performance.
Such other duties as the management may from time to time reasonably require.
Qualifications
Desirable: previous work in low voltage security services or similar technical service dispatch role
Beneficial if you have technical experience/knowledge of a security integration environment.
Excellent customer service skills with the demonstrable ability to write and speak English using proper business grammar.
Excellent PC skills, Microsoft Office, Outlook, and Excel
Experience with high-volume digital ticket or work order systems
Strong communication/organizational skills
Ability to handle multiple priorities with maximum results.
Requirements:
Must be willing to work overtime as required by construction/service schedules.
On-Call capable for support of 24/7 Client SLAs and/or Emergencies
Must be willing to travel up to 20% locally in base city.
Computer literate and competent communicator
Ability to handle physical workload and lift and carry 50 lbs.
Ability to walk, sit, and stand for long periods of time.
Must have a clean driving record and current Driver's license.
Interaction with Others: Must be able to follow Company policies; receive directions from others; work effectively with co-workers in a constructive and positive manner; listen to and objectively consider ideas and suggestions for improvement; keep others informed of work progress, deadlines, or other pertinent issues; address problems constructively to find acceptable solutions; keep commitments; and always respect the diversity of the Company's work force in actions, words and deeds.
Experience: 1+ year of related experience and/or training desired.
Language Skills: Ability to read and interpret documents, write correspondence, and communicate effectively with others and third parties, preferably, and sometimes exclusively, in English.
Mathematical Skills: Competent ability to add, subtract, multiply and divide using whole numbers, common fractions, and decimals. Competent ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Competent ability to define problems, collect data, establish facts, and draw valid conclusions in situations where only limited standardizations exists.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock; and vibration. The noise level in the work environment is sometimes loud.
Safety: This position is deemed safety-sensitive and drug-free. Anyone considered for this position must adhere to the company's safety policies, manuals, and other documents, including safety-related materials promulgated or required under applicable federal or state law.
Auto-ApplyDispatcher
Dispatcher job in Tempe, AZ
Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.
Call Center Dispatcher
If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. This on-site position is at our Arizona Call Center located in Tempe, AZ.
Responsibilities
Hiring immediately for full-time 2nd shift dispatcher position at Roto-Rooter's Phoenix area Call Center. Bilingual skills preferred, but not required. This is an evening position that may include weekends.
* Serve as liaison between our field service technicians and customers.
* Distribute jobs to field service technicians.
* Manage the workload of service technicians in a multi-state region.
* Interact with customers to keep them informed of the arrival status of their assigned service technician.
* Relay necessary job details and other information to the service technician.
* Resolve any customer service concerns.
Requirements
* Ability to multi-task
* Bilingual skills are a plus
* Excellent customer service skills
* A working knowledge of Microsoft Word and Excel programs
* Self-starter who is organized and thorough with attention to detail and thrives in our fast-paced work environment
* Must be flexible to accommodate schedule of a 24/7 business; including Weekends and evenings.
Benefits
At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That's why we offer an extensive employee benefit package including:
* Medical insurance with a Prescription Drug Card
* Accident and Critical Illness Insurance
* Dental Insurance
* Vision Insurance
* Paid Vacation
* Paid Training
* Life Insurance
* Matching 401K Retirement Savings Plan
* Tuition Reimbursement
* Profit Sharing
Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
Advertising Tags
ACC1
#LI-TM1
#LI-ONSITE
Emergency Dispatcher Lateral - Registry (Experience Required)
Dispatcher job in Florence, AZ
Under close supervision, answers emergency and non-emergency calls for service, takes information from callers, enters information into a database, and provides assistance and information to Pinal County Sheriff's Office (PCSO) Deputies and other emergency services agencies.
THIS ROLE IS COMPENSATED UNDER A STEP PAY STRUCTURE WITH SCHEDULED INCREASES BASED ON TENURE AND PERFORMANCE.
NEWLY HIRED LATERALS WILL BE PLACED AT A STEP ACCORDING TO THEIR FULL YEARS OF SERVICE ONLY. YEARS OF SERVICE WILL BE DETERMINED BASED UPON THE INFORMATION CONTAINED IN THE APPLICATION.
NOTICE TO APPLICANTS:
* This is a registry intended to collect applications for future vacancies containing one or more positions. Eligible applicants might be placed into a registry until a vacant position becomes available.
* This announcement may be closed as soon as a sufficient number of qualified applicants have applied.
* The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries will require an internal equity review and those that are above the first quartile will require additional approval.
* Employment is contingent upon successful completion of a criminal background check and verification of work history, academic credentials, licenses, and certifications as applicable.
* This position is a non-exempt position under the Fair Labor Standards Act and is a covered position under the Pinal County Merit System Rules. In accordance to Merit Rule 11.3, Types of Probationary Employment Periods, an employee who is transferred or promoted shall be required to serve a 12 (twelve) month probationary employment period.
* The application and any supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered as a candidate.
* Please complete each section and answer all questions as thoroughly as possible. DO NOT state "See resume" in lieu of answering. If the question does not apply, mark N/A. Unanswered questions, incomplete responses, omissions, or partial information may result in disqualification from the selection process and your application will be marked as INCOMPLETE.
Per PCSO Selection Guidelines, the following may be disqualifiers:
Application:
1. Applicant will not receive nor are entitled to a copy of the contents of their test results.
2. No documents, copies of reports submitted by the applicant will be returned.
3. No documents, reports or information utilized for, or obtained, during the selection process will be furnished to the applicant.
4. Applicant will not be advised of the reason(s) for non-selection.
Drug Use:
1. Marijuana - Agency discretion.
2. Dangerous Drugs/Narcotics/ Hallucinogens/Vaporous Substances - Any time within the past five (5) years. This includes methamphetamine, amphetamine, barbiturates, speed, spice, bath salts, crack, cocaine, heroin, opioids, mushrooms, ecstasy, LSD, ketamine, salvia, PCP, anabolic steroids, etc.
3. Peyote/ Mescaline - Illegal use as described above. (Exception- Bona fide religious ceremonies)
4. Sale, Production, Cultivation or Transportation for Sale of illegal drugs in last five (5) years or since becoming an adult.
5. Pattern of abuse of ANY drugs to include marijuana, narcotics, dangerous drugs and prescription drugs. "Pattern of abuse" will be determined based on; type of drugs used, purpose for using, length of time used, and age of individual during use (minor or adult).
Theft or Misappropriation of Property:
1. Any demonstrated pattern of habitual theft.
2. Any theft while serving in a position of trust.
Acts Constituting a Felony or any Conviction for Domestic Violence Involving Physical Violence:
1. A conviction for any act which would constitute a Felony in the State of Arizona, at any time.
Fraud or Misrepresentation:
1. Any intentional attempt to practice any deception or fraud in the Employment Application, Testing Process, or any failure to properly complete the application.
Driving Record:
1. Any recent demonstrated pattern of excessive traffic violations (for positions that require operation of a motor vehicle).
Previous Positions Held: Any of the following may be disqualifiers:
1. Having been disciplined by any employer, including military, as an adult for abuse of leave, gross insubordination, dereliction of duty or persistent failure to follow established policies and regulations.
2. Having been involuntarily dismissed, for any reason other than layoff, from two or more employers as an adult.
3. Having held more than seven paid positions with different employers within the past four years, or more than 15 paid positions with different employers in the past ten years (excluding military). Students who attend school away from their permanent legal residence may be excused from this requirement as well as other persons with a reasonable explanation for an extensive job history.
4. Resigning from any paid position without notice may be disqualifying, except where the presence of a hostile work environment is alleged or other reasonable cause existed.
Military Service:
1. If an applicant has served in the military their separation must be classified as "Honorable", "General under Honorable conditions" or "Uncharacterized".
Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.
TYPICAL CLASSIFICATION ESSENTIAL DUTIES:
* Answer incoming emergency calls, interview and pacify callers, gather details, prioritize calls for service and determine appropriate personnel to respond, dispatch emergency responders, and relay pertinent information to law enforcement and public safety personnel in a concise, organized, and understandable manner.
* Perform duties according to Sheriff's Office policies and Standard Operating Procedures (SOP) for emergency services dispatch, in order to assure the safety of PCSO Deputies, other public safety personnel and the public.
* Provide information, instructions, and assistance to the public within scope of authority.
* Enter call information into computer aided dispatch (CAD) incident logs and in state and national databases at Deputies' request and search law enforcement and civilian data bases to provide Deputies with information.
* Track a variety of law enforcement and public safety agencies, resources, personnel, incidents, and trends.
* Provide detailed call information to Deputies as needed, maintain status and awareness of all public safety unit locations, monitor message traffic and relay information to Deputies, and assure that Deputies' safety is the top priority.
* Notify key personnel on critical incidents, contact other law enforcement and public safety agencies for additional information and resources as needed, and relay information regarding incidents.
* Enter data for records and reports, process forms and record files, query system databases as requested, collect statistical data and compile data for reports, and update and assure the accuracy of the database.
* Receive and send information to and from other agencies and jurisdictions.
* Assist other Sheriff's personnel, County departments, outside organizations, businesses, and Federal, state, and local emergency services organizations.
* Maintain the integrity, professionalism, values, and goals of the Sheriff's Office by assuring that all rules and regulations are followed and that accountability and public trust are preserved.
* Responsible for ACJIS entries and removals and checking co-workers' entries.
* Run subjects, vehicles, guns, etc. through the state and FBI' databases (ACJIS) to check for warrants, stolen status, validity of driver's licenses and vehicle registrations.
* Answer all phone lines including 911 calls.
* Maintain order and control over a radio channel.
* Dispatch calls via radio to deputies and monitor deputies while on patrol.
* Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
* Perform other related duties as required.
MINIMUM REQUIREMENTS TO PERFORM WORK:
* High school diploma or GED equivalent.
* Two (2) years of customer service and computer experience.
* At least one (1) year Dispatch experience in law enforcement.
* Type 35 wpm.
* Must pass a thorough background investigation and background re-investigation every 5 years.
* Terminal Operator Certification for access to Arizona Criminal Justice Information System (ACJIS) is required immediately after hire.
Preferred Qualifications:
* Valid Arizona State Driver's License.
* Additional technical training and certifications may be required at the direction of the Sheriff.
Knowledge, Skills and Abilities:
* Knowledge of Sheriff's Office policies and Standard Operating Procedures (SOP) for emergency services dispatch.
* The ability to work in a safety sensitive position.
* Knowledge of law enforcement and public safety agency terminology.
* Knowledge of geography, roads, and landmarks of Pinal County.
* Knowledge of principles of records management.
* Skill in obtaining information from hostile and emotional callers.
* Skill in operating a personal computer and specialized software and entering information with speed and accuracy.
* Ability to handle multiple tasks simultaneously, under pressure, and in emergency and stressful situations.
* Ability to communicate clearly and concisely and relay details accurately.
* Ability to interact with people of different social, economic, and ethnic backgrounds.
* Ability to follow and effectively communicate verbal and written instructions.
* Ability to provide effective customer service and deal tactfully and courteously with the public.
ADA COMPLIANCE:
Pinal County Sheriff's Office is an Equal Opportunity employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities, and encourages both prospective and current employees to discuss potential accommodations with the employer.
PHYSICAL DEMANDS:
* Frequently requires the ability to balance, climb, crawl, crouch, finger, feel, grasp, handle, reach, kneel, stoop, stand, ascend/descend stairs, perform repetitive motions and walk or sit for an extended amount of time.
* Must be able to remain in a stationary position for extended periods of time.
* Constant movement and use of limbs; this position requires good manual dexterity, coordination and stamina.
* Must have adequate speech, hearing and eyesight, ability to perceive and distinguish colors or shades of colors, sounds, taste, odor, depth, texture, and visual cues or signals demonstrate mental and physical acuity.
* Must be able to view monitors or screens for an extended period of time.
* Must be able to see and respond to dangerous situations.
* Must be able to respond quickly to sounds and movements.
* The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information.
* Requires the ability to react quickly under stressful work conditions and during emergency situations.
WORK ENVIRONMENT:
* Mostly sedentary work that is performed in a safe and secured area that may periodically have unpredicted requirements or demands.
* Work is performed in a fast-paced, high-volume, 24-hour/7-day-per-week emergency communications center operation setting which involves sitting for extended periods of time.
* Must be available to work long, irregular schedules and on-call, including nights, overtime, evenings, weekends and holidays, as required by the needs of the agency.
NOTICE TO APPLICANTS:
We appreciate your interest in our employment opportunities. At Pinal County, we value professionalism and treating others with respect. If these values are not demonstrated throughout the application and interview process we reserve the right to remove your candidacy from consideration and may impact your future Pinal County applications.
Communications Operator
Dispatcher job in Phoenix, AZ
Under the direction of the Call Center Supervisor, the Communications Operator performs extensive customer contact by providing timely, courteous telecommunications service for all components of Valleywise Health and is responsive to all callers by soliciting sufficient information to identify the nature and urgency of the call in order to refer and/or respond appropriately. The Communications Operator performs multiple telephone functions, maintains call schedules, has access to sensitive information, uses specialized equipment and/or systems, and frequently needs to work independently without direct supervision, especially during#weekend shifts. Hours 8a - 4:30p # 6:30a - 3p. Rotating weekends.# # Hourly Pay Rate: $15.60 - $23.01 # Qualifications Education: Requires a High School Diploma or GED. Experience: Requires prior call center, communication center, or switchboard experience. Prior relevant work experience in a hospital environment and/or experience in a customer service-related field is preferred. Knowledge, Skills, and Abilities: Must possess basic computer skills in a Windows environment. Requires the ability to work independently and efficiently and multi-task in a fast-paced, high-pressure environment. Must possess good interpersonal skills, both verbally and in writing, to communicate effectively with various hospital personnel, patients, and outside callers in gathering and exchanging approved information. Must convey a pleasant, helpful, caring attitude. Ability to exercise judgment in sensitive situations and to maintain a high level of confidentiality. Requires the ability to read, write, and speak effectively in English. Bilingual (Spanish speaking) is strongly preferred. Must have proficiency in call processing, equipment, and operations.
Under the direction of the Call Center Supervisor, the Communications Operator performs extensive customer contact by providing timely, courteous telecommunications service for all components of Valleywise Health and is responsive to all callers by soliciting sufficient information to identify the nature and urgency of the call in order to refer and/or respond appropriately. The Communications Operator performs multiple telephone functions, maintains call schedules, has access to sensitive information, uses specialized equipment and/or systems, and frequently needs to work independently without direct supervision, especially during weekend shifts. Hours 8a - 4:30p & 6:30a - 3p. Rotating weekends.
Hourly Pay Rate: $15.60 - $23.01
Qualifications
Education:
* Requires a High School Diploma or GED.
Experience:
* Requires prior call center, communication center, or switchboard experience.
* Prior relevant work experience in a hospital environment and/or experience in a customer service-related field is preferred.
Knowledge, Skills, and Abilities:
* Must possess basic computer skills in a Windows environment.
* Requires the ability to work independently and efficiently and multi-task in a fast-paced, high-pressure environment.
* Must possess good interpersonal skills, both verbally and in writing, to communicate effectively with various hospital personnel, patients, and outside callers in gathering and exchanging approved information.
* Must convey a pleasant, helpful, caring attitude.
* Ability to exercise judgment in sensitive situations and to maintain a high level of confidentiality.
* Requires the ability to read, write, and speak effectively in English.
* Bilingual (Spanish speaking) is strongly preferred.
* Must have proficiency in call processing, equipment, and operations.
Supervisor, Dispatch (CC)
Dispatcher job in Phoenix, AZ
What Will Your Job Look Like?
The Supervisor, Dispatch is responsible for managing the performance and productivity of the Dispatch team. The Supervisor, Dispatch will assure all personnel are properly trained, knowledgeable and proficient in all aspects of Dispatch. The Supervisor, Dispatch will manage employee personnel issues, maintain appropriate staffing for all shifts, ensure compliance with all company policies, and ensure all trip routing and scheduling activities are completed in a timely manner.
Location: In Office - 5 days a week
3401 E Elwood St
Phoenix, AZ 85040
Or (based on assignment)
4525 E University Dr
Phoenix, AZ 85034
What You'll Do:
Responsible for the employee experience during the integration process
Monitor and ensure Dispatchers provide a high level of service to Customers, Drivers and third party vendors
Monitor all staff productivity and progress towards meeting defined KPIs
Ensure all daily dispatch tasks are completed in a timely and accurate manner
Escalate issues with trip routing and scheduling to appropriate internal stakeholders
Ensure issues with dispatch task completion are appropriately documented and communicated to relevant leadership and internal stakeholders
Ensure all staff are provided the training and resources necessary to effectively complete assigned tasks
Assist with the development and administering of staff training programs
Act as a resource to staff, answering questions and assisting with escalated issues as appropriate
Proactively coach staff members on areas of opportunity for performance improvement and development opportunities
Conduct monthly meetings with employees to evaluate employee performance
Manage employee discipline process in adherence to MTM policies
Manage the employee recruitment process in adherence to MTM policies
Partner with workforce management to ensure staffing levels are maintained for all shifts
Regular attendance is required
Perform additional duties as assigned or required
What You'll need:
High School Diploma or G.E.D.
2+ years of previous experience in customer service or dispatch operations
1+ years of previous experience in a leadership or supervisory role (2+ years preferred)
Even better if you have...
Previous experience with routing and scheduling software preferred
Maintain a high level of professionalism with all peers, clients, and members
Ability to work within a team-oriented environment
Ability to read and respond to Outlook and Workday emails within 24 hours of receipt
Ability to problem-solve in a collaborative, professional manner
Adhere to all company policies and procedures
Maintain a clean and orderly workspace
Demonstrate excellent time management skills
Propose process improvements, as well as work with internal/external partners to support solutions
Demonstrate professional communications skills including proper grammar and spelling with all written and oral communications
Ability to schedule, organize and prioritize multiple tasks
Moderate to advanced computer skills
Ability to maintain positive attitude and team focused during high stress situations
Ability to maintain high level of confidentiality
Must be able to communicate with staff of all job levels professionally
Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
Knowledge of basic safety and training procedures
Knowledge of GPS and GIS systems preferred
Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
Regular attendance is required
What's in it for you:
· Health, Life Insurance, Dental and Vision Plans
· 401(k) with a company match
· Paid Time Off, Holiday Pay
· Maternity/Paternity Leave
· Tuition Reimbursement
· MTM Perks Discount Program
· Internal Career Growth Opportunities
Starting Salary: $52,000.00
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.
Auto-ApplyHVAC and Plumbing Dispatcher
Dispatcher job in Youngtown, AZ
Responsive recruiter Benefits:
401(k)
401(k) matching
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
HVAC and Plumbing Multi-taskers (Dispatchers, Customer Service Representatives, Warranty Processors)...
Are You A Perfectionist? Extremely Detail Oriented? Hard Working? Fast Paced, Multi-Tasker?
Family owned, Local Air Conditioning, Heating and Plumbing company with an amazing reputation is looking for an HVAC Dispatcher and Customer Service Representative that can multi-task in a fast-paced environment! We have been in business for over 25 years and have built a reputation of being an honest, trustworthy company with an A+ BBB rating. We are looking for a trustworthy, reliable and highly organized Dispatcher/Customer Service Representative to join our team!!
***If you're a clock-puncher who wants to do as little as possible, then please stop reading this right now. This is not for you!...
Who Are We?
We're Grand Canyon Home Services LLC. We started over 20 years ago - just one guy and a truck doing heating and cooling work. Today, we continue to grow and are becoming market leaders who want to DOMINATE the West Valley market with Plumbing, Heating, Cooling, Electric, Duct Cleaning, Drain and Sewer Services… and more. We have served thousands of happy customers.... and it feels like we're only getting started. We're adding more team members, and you should see the plan we have for growth beyond this.
We're looking for team members who are striving to push themselves beyond their personal limits, to earn the money and recognition they deserve, and to have an amazing life-long career in an environment where you work with friends every day.
What's So Different Here?
Our target is simple: to serve our clients at the highest level and make friends in the process.
Responsibilities:
Schedule and confirm installation and service appointments.
Serve as the primary communication link among all parties involved.
Update and maintain the company calendar.
Prepare necessary documents and instructions for team members.
Address and resolve any scheduling issues or conflicts.
Requirements:
Proven experience in a scheduling or dispatching role or related field.
Strong organizational and planning skills.
Excellent communication abilities.
Comfort with technology, including scheduling software and office applications.
Ability to handle stressful situations and tight deadlines with composure. Compensation: $18.00 - $25.00 per hour
Why the West Valley Area Relies On Grand Canyon Home Services Our motto, "Prompt, professional service you can trust," is more than just a slogan for Grand Canyon Home Services. It's the foundation rock upon which we've built our company and the reason we've risen to the top.
In this industry, you don't last long unless you can provide the quality services that people need at prices they can afford. In short, you've got to earn your client's trust. With over two decades as a leading home services contractor in the Phoenix metropolitan area, we're proud that our commitment to honesty has shone through and earned us a loyal client base.
Our History Our founder's first job in the HVAC industry lasted all of two days. Fresh out of school and with a new baby at home, the choice weighed heavily on his mind, but the company's dishonest practices of pushing unnecessary work on unsuspecting homeowners weighed even heavier on his heart.
So he left! After years of hard work, he was able to build his own company founded on principles of doing the right thing that has earned us the trust of the people of the West Valley, AZ area.
As lifelong Arizona locals, he and his wife are happy to be able to provide quality services at affordable prices to you, our neighbors without resorting to sneaky tricks. When we say you can trust us, that's just what we mean!
Auto-ApplyDispatcher Phx Fth
Dispatcher job in Phoenix, AZ
Job Details PHX - Phoenix AZ - Phoenix, AZ Full Time High School $17.00 - $23.00 Hourly None DayDescription
Warehouse Location: 7375 W Buckeye Rd Building 3, Suite 160, Phoenix, AZ 85043
Position Overview: Primarily responsible for executing the dispatch process that supports Operations. Provides exceptional customer service to customers and drivers.
Responsibilities:
Provides excellent customer service to both internal and external customers.
Responsible for carrier sourcing and development.
Regularly and accurately dispatches customer-controlled freight.
Responsible for verifying carriers are approved and meet all internal/external requirements.
Optimize routing to be cost effective
Acts as liaison for solving driver and carrier issues.
Responsible for maintaining carrier and customer base.
Performs other incidental and related duties as required
Qualifications
Strong experience with Microsoft Office
Communication with team to demonstrate & set expectations. Be supportive with the team and operations
Professional attitude & work ethic with direct reports
Proven ability to prioritize and multi-task
Strong work ethic
Handling customers & their needs with care in timely and professional manner
Good time management skills
Flexible fast paced worker willing to work in a changing environment.
Dispatcher
Dispatcher job in Phoenix, AZ
Job DescriptionSalary: Depending on Experience
EXPERIENCED Dispatcher:
Now Hiring: Dispatcher Join Our Dynamic Plumbing & Electrical Team!
Are you someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in helping others?
We are currently looking for a Dispatcher who excels at building strong relationships with co-workers, managers, and service technicians. In this role, youll be the vital link that keeps our operations running smoothly, while also maintaining excellent communication with customers throughout the day.
What Youll Do:
Dispatch the right technician to the right job at the right time
Deliver exceptional customer service and clear communication
Coordinate daily schedules in partnership with service managers
Assist with various clerical tasks to support daily operations
Who Are You:
Prior dispatch experience
Experience in residential plumbing, electrical, or drain service & repair is a strong plus
Youre organized, proactive, and a true team player
You thrive on multitasking and take pride in problem-solving
Why Join Us?
Employee-owned
FREE Medical, Dental & Vision Insurance (after 60 days)
Life Insurance and Employer-Paid Disability Coverage
401(k) with company contribution
Paid Holidays, Sick Pay, and Vacation
A Floating Day Off to volunteer for a cause close to your heart
Monthly Bonuses, Quarterly Profit Sharing, and an Annual Bonus
A supportive, fun, and high-energy team environment
Dispatcher
Dispatcher job in Phoenix, AZ
Join the NDCP Team and Make a Difference!
Unlock Your True Potential!
Seeking Dispatcher- Phoenix, AZ
Must have a Class A CDL!
GREAT SCHEDULES!
Monday-Friday
9:30 am to 6:30 pm
GREAT PAY!
GREAT BENEFITS!
Competitive medical and dental insurance plans effective on your date of hire
Competitive vision plans effective the first of the month following date of hire
Competitive medical/prescription drug and dental insurance plans effective on your date of hire
Paid vacation, holidays and personal time off
401(k) retirement savings plan with company matching
Tuition discount program
Employee discount programs
Opportunities to grow your career
Why Join Us? At NDCP, we believe that you can make a difference. We offer a supportive and inclusive work environment where your ideas are valued, and your contributions are recognized. Join us to unlock your true potential and embark on a rewarding career journey filled with opportunities for growth and development.
Responsibilities
Dispatches fleet at distribution center and related hubs ensuring that all routes are staffed appropriately.
Reviews time cards and E-time - corrects E-time scans.
Tracks status of vehicles and equipment.
Reacts to breakdowns and accidents.
Checks overages, shortages and damages and corrects with drivers.
Maintains accurate records on the movement of goods to store locations.
Schedules drivers for next shift.
Processes PeopleNet trips from driver computers.
Ensures compliance with Department of Transportation Hours of Service.
Creates weekly mileage report for all units.
Reviews accuracy of shuttle drivers' payroll submissions.
Tracks over/under hours for route drivers
Qualifications
Industry experience or equivalent education
High School Diploma or equivalent required.
Strong oral and written communications skills
Ability to interact well with employees
Knowledge of MS Office: Word & Excel
1 - 3 Years of transportation
Class A CDL license required
Auto-ApplyDispatcher/Command Center Operator (AZ Office)
Dispatcher job in Phoenix, AZ
About Us - Brownstone Security
Brownstone Security is a trusted security provider with a strong presence across the Southwest and Northeast United States. We offer high-quality, full-service security solutions with a commitment to safety, professionalism, and reliability. Our services include physical security, protective services, consulting, technology integration, and specialized training.
Led by a seasoned leadership team with decades of experience, we stand by our core values - Professionalism, Respect, Open Communication, Training & Education, Empowerment, Customer Service, and Teamwork (PROTECT). At Brownstone, we do more than provide security - we protect what matters most.
Job Skills / Requirements
Brownstone Security is seeking a Dispatcher/Command Center Operator to work in a Security Operations Center. Additional duties and responsibilities will be defined in the site-specific post orders.
Responsibilities
Be alert and attentive while on duty to ensure personal safety and your ability to observe activities, irrelevant of working environment.
Collaborate with all Brownstone Security and client staff, irrelevant of position rank or title.
Maintain regular and punctual attendance.
Answering incoming calls and properly processing them.
Processing of incoming alerts from various software programs.
Monitoring Video Surveillance systems.
Monitoring of the dispatch system to ensure safety and quality assurance.
Monitoring of Quality Control systems and taking action as needed.
Filing proper reports related to different types of alerts and incidents.
Properly following detailed SOP's and policies regarding alerts and incidents
Multi-tasking between different types of issues
Practice all safety rules and procedures, at assigned post, as established by Brownstone Security to ensure a safe and healthy work environment.
Report designated activities and irregularities by submitting written and/or verbal reports.
Additional essential duties will be defined in the Post Orders of the specific post for which the security officer is assigned.
Requirements
18+ years of age
Security Guard Permit as required by state law.
Documents that establish identity
Documents that establish authorization to work in the U.S
Skills, Knowledge & Abilities
Listen, understand, summarize, transfer and retain basic instructions and detailed information.
Excellent written and oral communication skills.
Ability to write detailed reports.
Excellent Computer skills including fluency in MS Word, Excel and Outlook.
Ability to observe and report activity.
Security or related experience.
Preferred Skills, Knowledge and Abilities
Associate's degree
Knowledge of security operations and procedures
Education Requirements (All)
Associate's Degree
Certification Requirements (All)
Security Officer License
Additional Information / Benefits
What We Expect
At Brownstone Security, professionalism is a top priority. All team members are expected to follow a strict Code of Conduct, which includes:
Maintaining professional standards in dress and grooming
Respecting company property and equipment
Following all safety, health, and operational guidelines
Demonstrating respect, integrity, and confidentiality in every interaction
Equal Opportunity Employer
Brownstone Security is proud to be an equal opportunity employer. We welcome and consider all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Long Term Disability, 401K/403b Plan, Supplemental Insurance Options (accident, critical illness, hospital, etc.)
This job reports to the Account Manager and/or Operations Manager
This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends.
Dispatcher - Executive Transportation
Dispatcher job in Phoenix, AZ
Job DescriptionSalary: DOE
Join Phoenixs Premier Luxury Transportation Team!
Dispatcher - Executive Transportation Schedule: Full-time | Flexible shifts | Weekends & holidays may be required
Why Work with The Driver Provider?
At The Driver Provider, we dont just move people we deliver unforgettable experiences. As a leader in luxury transportation, we pride ourselves on our commitment to excellence, professionalism, and team spirit. Our culture thrives on respect, collaboration, and continuous growth. If you're looking to be part of a high-performing team in a fast-paced, rewarding industry, this is your next career move.
Were looking for sharp, detail-oriented, and client-focused individuals to join our dynamic dispatch and logistics team. Whether you have experience in limousine services, event transportation, or other service-based industries, if you're passionate about operational excellence and customer service we want to meet you.
What You'll Do:
As a Dispatcher at The Driver Provider, youll be at the heart of our operation, ensuring smooth transportation logistics for VIP clients, groups, and events.
Coordinate and assign individual and group reservations for luxury transportation.
Monitor trips in real-time and manage upcoming same-day operations.
Match clients with chauffeurs based on skill, personality, and trip requirements.
Assign vehicles according to client needs and fleet availability.
Respond swiftly to unexpected changes like flight delays or traffic disruptions.
Communicate clearly with chauffeurs to ensure they understand and exceed client expectations.
Track trip status and chauffeur timeliness to ensure a flawless client experience.
Secure third-party transportation solutions when needed.
Provide top-tier support to both clients and chauffeurs.
Assist with phone support, data entry, and operational reporting as needed.
What You Bring to the Table:
Fueled by an unstoppable passion for delivering legendary customer experiences and setting the gold standard in excellence.
Driven by an insatiable hunger for growth, learning, and leveling up every single day.
Backed by a battle-tested history of crushing goals and exceeding expectations always with the client at the heart of every win.
A passion for details and delivering exceptional service.
Strong communication skills verbal and written.
Comfort using Microsoft Office (Excel, Outlook, Word).
Ability to learn new software quickly (well train you!).
Flexibility to work rotating shifts, including evenings, weekends, and holidays.
Qualifications:
High school diploma or equivalent required.
Minimum of 1 year of experience in dispatching, scheduling, or coordination.
Familiarity with dispatching or logistics software.
1+ years of experience in:
Microsoft Office Suite
Data entry and accuracy
Real-time scheduling/dispatching
Operational analysis
Inbound/Outbound phone support
Comfortable navigating various technology platforms
Ideal Skillset:
Excellent multitasking and prioritization in a fluid, fast-paced environment.
Ability to manage complex schedules and quickly adapt to last-minute changes.
Comfortable working with everyone from executive clients to professional chauffeurs.
Calm under pressure and consistently professional in demeanor.
Work Environment:
Youll work both in-office and occasionally in the field:
Office time may involve a mix of sitting, standing, and light physical activity.
Field work may require walking outdoors, navigating vehicles, and working in varied weather conditions.
Occasional ability to lift or move items weighing up to 35 lbs.
Special Considerations:
Willingness to attend training and meetings outside of standard business hours as needed.
Open to occasional travel to support operations at other locations.
Our Commitment to You:
At The Driver Provider, inclusion is more than a policy it's who we are. We are proud to foster a workplace where every team member feels valued and respected. Discrimination of any kind has no place here. We are committed to diversity, equity, and creating an environment where everyone can thrive regardless of race, gender, orientation, background, or ability.
Ready to Join Our Journey?
At The Driver Provider, your contributions are seen, appreciated, and make a real impact. Come grow with us and help shape the future of luxury transportation in Phoenix.
Apply today and drive excellence forward.
Dispatcher
Dispatcher job in Glendale, AZ
You're the best and you want to join a team that appreciates you, where you can create your own opportunities.
Who We Are
We keep on growing because we only hire the best, and our customers love us for it. We've been here in the valley for a long time. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
What We Do
We are a team of home service experts who go the extra mile to ensure peak performance for your home's plumbing.
Why We Need You
Because we offer top-of-the-line products and services, we need top-of-the-line Dispatchers who genuinely care about the customer and look at this opportunity as not just a job, but a career.
HOURS : Tuesday- Saturday 10:00am-6:30pm
The Big Task
You will evaluate customer calls and match the right technician for every job to ensure the best service for our customers.
Key Tasks
· Learn about our business and learn how to prioritize the most urgent customer calls.
· Ensure quality customer experience by relaying detailed and accurate information to the technicians in the field.
· Manage the whereabouts and needs of every technician in the field.
· Accurate and detailed record-keeping in a fast-paced environment
· Participate in training so that you grow and develop as a professional
· Provide excellent customer service to every customer by responding to customer requests and resolving issues.
· Work well with other team members to promote a positive, win-win-win culture.
Desired Skills and Experience
· Knowledge of Microsoft Office programs including Outlook, Word, Excel, Teams
· Preferred knowledge of dispatch software such as Service Titan
· Ability to multi-task
· Ability to type 30+ words per minute with 90% accuracy
· Ability to answer multi-line phone system with high volume
· General knowledge of Plumbing and the Metro Phoenix Area
· Ability to work Saturdays on a rotating shift (approximately once per month)
What We Offer
· Our top performers are among the highest paid in the valley. You'll have unlimited earning potential.
· Medical Insurance -- we pay 75% of employee and 25% of family insurance
We also provide short-term disability, 40 hours paid sick time and 40 hours of vacation to all employees, 6 paid holidays
· 401k Plan with a 4% company match
· A family. This is the last one on the list because it's most important. We care about our team and expect you to bring that same care when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Bumblebee Plumbing.
If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. We encourage you to apply if this sounds like you.
HOURS 10AM - 6:30PM with Saturday hours 9am-5pm Please apply ONLY if available to work these hours
Our office is located at 75th Avenue and Northern
Service Dispatcher
Dispatcher job in Phoenix, AZ
DIVE IN TO A NEW CAREER WITH LESLIE'S: Leslie's Pool Supplies is the "World's Largest Retailer of Swimming Pool Supplies." With over 1,000+ retail stores in 39 states plus PRO, Service, E-Commerce, Production, and Distribution divisions, there are many career opportunities at Leslie's. With over 60 years of providing best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our Team Members feel valued and are enthusiastic about the contributions they make to the success of Leslie's
Job Overview:
The Service Dispatcher coordinates pool equipment service requests through the use of scheduling software. Responsible for maintaining superior customer service levels in assigned districts. Will interact with Service Managers, Service Technicians, Customer Service Representatives Commercial Account Executives, and stores on service appointments and ensure superior customer service. Will interface with customers and service technicians to analyze problem types and schedules to maximize efficiency and minimize cost. Advise necessary personnel of schedule changes and communicate timely with customers. Will work with CSRs to resolve questions and provide solutions and guidance
Responsibilities:
* Monitor technician schedules to ensure timely arrival to customer appointments and notify customers if a technician is running behind.
* Ensure all same-day and next-day calls are routed, locked, and dispatched appropriately.
* Address and reschedule any calls dropped by the optimizer, ensuring no unscheduled calls are left.
* Respond promptly to all emails, text messages, and Slack messages; text messages immediately, emails within an hour, and ensure no communications are left unanswered by the end of the day.
* Follow up on "on hold for parts" calls from the previous day to maintain service continuity.
* Track and coordinate part orders for warranty repairs, ensuring proper scheduling and follow-up.
* Maintain superior customer service levels within assigned districts.
* Coordinate and monitor service requests and appointments using web-based scheduling software.
* Collaborate with Service Managers, Technicians, Customer Service Representatives (CSRs), and Customer Account Executives (CAEs) to resolve scheduling and customer issues.
* Optimize scheduling to improve efficiency and minimize operational costs.
* Communicate any potential service delays to customers and field teams, ensuring all customer commitments are met.
* Receive and respond to all customer service requests in a timely manner.
* Handle inbound calls for service requests and make outbound calls for pool closing season.
Qualifications:
* Ability to multitask
* Excellent verbal and written communication skills and exceptional phone etiquette.
* Microsoft Word, Excel, and Internet Explorer proficiency with above average keyboarding skills.
* Consistently positive, professional interaction with contacts at all levels.
* Previous scheduling/dispatching experience.
* 2 years of retail or call center customer service experience.
* History of good attendance and work habits
* Ability to learn the 'technical' aspect of the swimming pool industry.
* Able to work flexible work schedule and weekends, with mandatory overtime
Leslie's provides a robust benefits package, including
* Comprehensive medical, pharmacy, dental, & vision plan options.
* Health savings account (with enrollment in the high deductible health plan option).
* Health & dependent care flexible spending accounts.
* Company-paid basic life and AD&D insurance.
* Voluntary supplemental life insurance.
* Company-paid short-term disability and voluntary long-term disability insurance.
* Pre-tax and Roth 401(k) with company match.
* Paid vacation, sick, and bereavement leave.
* Paid holidays, including a floating personal day.
* Employee assistance and wellness programs.
* Earned Wage access is available, allowing early access to a portion of your earned wages before payday.
* Product discounts at Leslie's Retail stores.
Leslie's recognizes a critical component to our continued success is our people. Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives
Dispatcher
Dispatcher job in Phoenix, AZ
DEPT OF TRANSPORTATION
Driving the future of transportation with a diverse and innovative team To learn more about the ADOT team CLICK HERE
DISPATCHER
Job Location:
4110-SEO OPERATING
2302 W. Durango Street
Phoenix, AZ 85009
Posting Details:
Salary: $42,780.92 to $52,780.92
Anticipated Salary: $ 47,780.92 Grade: 18
Closing Date: October 26, 2025
Job Summary:
Under general supervision of a Dispatch Supervisor, this position performs work of a highly technical nature in the Traffic Operations Center (TOC). This position is responsible for utilizing a multi-line phone system, a Computer Aided Dispatch (CAD) system as part of a suite of interfaced operational programs including the ERS reporting system which is the public portal (511) for statewide highway conditions, a 2-way radio system, CCTV cameras, and Dynamic Message Signs (DMS) to receive, process, coordinate, and disseminate emergency and non-emergency incidents and related information from multiple sources to the public, other public and private entities, and to various sections with the Arizona Department of Transportation. This position is responsible for utilizing CCTV cameras to verify reported incidents of traffic flow impediment, assess situations using independent judgment regarding notification to the public as well as public and private entities, including public safety. This position also coordinates information on events with other Arizona cities and counties' Traffic Management Centers, monitors the Wrong Way Driver Detection system, assists with statewide incident management through DMS and CAD.
Handles incidents on a 24-hour/7-day per week schedule including weekends and Holidays.
Job Duties:
Dispatch mobile response units to emergency and non-emergency incidents utilizing two-way radios and a Computer Aided Dispatch system; add Wrong Way Driver Detection System. Creates and posts message on Dynamic Message Signs, including information on crashes, closures, AMBER alerts, high pollution advisories, fire warnings, construction and various traveler information signs statewide.
Documents statewide incidents by writing reports using the Highway Condition Reporting System (ers) software which in turn is reported to the public via the 511 telephone system and on the az511.com website. Complete and maintains DPS TOC certification which includes all ADOT training courses, on-the-job operator training, and quarterly certification tests. May drive a state vehicle in the course and scope of state business statewide.
Operates two-way radio and paging/notification system to call out ADOT field personnel and to receive communication from ADOT crews in the field. Receives incoming calls and provides assistance to the public, state agencies, including DPS and local police and other agencies to assist with traffic control or other inquiries.
Knowledge, Skills & Abilities (KSAs):
Knowledge of:
Knowledge of the state highway system; of monitoring traffic flow.
Knowledge of operation of the paging/notification System.
Knowledge of statewide contact procedures.
Knowledge of report writing using the CAD software.
Knowledge of telephone etiquette.
Knowledge of dispatch procedures as related to mobile response units utilizing a 2-way radio system and CAD system.
Knowledge of Google Suite programs.
Skills in:
Skill in performing quarterly certification tests.
Skill in problem solving skills.
Skills in prioritizing events and situations.
Skill in Two-way radio dispatch experience.
Ability to:
Ability to control CCTV monitoring system.
Ability to multi-task managing stressful traffic related events.
Ability to post OMS messages.
Ability to read maps.
Ability to work weekend and holidays.
Ability to work various shifts.
Selective Preference(s):
Radio dispatching; Computer experience with Windows, Excel and similar applications; Emergency response and traffic monitoring; Familiarly with Arizona roadways; Law-enforcement background helpful; High School diploma or GED, Operate multiple computer systems. Obtain DPS TOC certification with 6 months.
Pre-Employment Requirements:
Valid Arizona Drivers license - This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
Mandatory participation in the Arizona Retirement System (ASRS) is required.
Contact Us:
For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at ********************** or phone call at ************** option 2.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling ************** option 3.
Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.
Dispatcher
Dispatcher job in Tempe, AZ
Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.
Call Center Dispatcher
If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. This on-site position is at our Arizona Call Center located in Tempe, AZ.
Responsibilities
Hiring immediately for full-time 2
nd
shift dispatcher position at Roto-Rooter's Phoenix area Call Center. Bilingual skills preferred, but not required. This is an evening position that may include weekends.
Serve as liaison between our field service technicians and customers.
Distribute jobs to field service technicians.
Manage the workload of service technicians in a multi-state region.
Interact with customers to keep them informed of the arrival status of their assigned service technician.
Relay necessary job details and other information to the service technician.
Resolve any customer service concerns.
Requirements
Ability to multi-task
Bilingual skills are a plus
Excellent customer service skills
A working knowledge of Microsoft Word and Excel programs
Self-starter who is organized and thorough with attention to detail and thrives in our fast-paced work environment
Must be flexible to accommodate schedule of a 24/7 business; including Weekends and evenings.
Benefits
At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That's why we offer an extensive employee benefit package including:
Medical insurance with a Prescription Drug Card
Accident and Critical Illness Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Training
Life Insurance
Matching 401K Retirement Savings Plan
Tuition Reimbursement
Profit Sharing
Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
Advertising Tags
ACC1
#LI-TM1
#LI-ONSITE
Not ready to apply? Connect with us for general consideration.
Auto-ApplyDispatchers
Dispatcher job in Youngtown, AZ
Responsive recruiter Benefits:
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Health insurance
Paid time off
Training & development
Opportunity for advancement
Are You A Perfectionist? Extremely Detail Oriented? Hard Working? Task Oriented?
Family owned, Local Air Conditioning, Heating and Plumbing company with an amazing reputation is looking for an Installation Coordinator/Customer Service Representative/Dispatcher! We have been in business for over 25 years and have built a reputation of being an honest, trustworthy company with an A+ BBB rating. We are looking for a trustworthy, reliable and highly organized Installation Coordinator/Customer Service Representative service to join our team!!
***If you're a clock-puncher who wants to do as little as possible, then please stop reading this right now. This is not for you!...
Who Are We?
We're Grand Canyon Home Services LLC. We started over 20 years ago - just one guy and a truck doing heating and cooling work. Today, we continue to grow and are becoming market leaders who want to DOMINATE the West Valley market with Plumbing, Heating, Cooling, Electric, Duct Cleaning, Drain and Sewer Services… and more. We have served thousands of happy customers.... and it feels like we're only getting started. We're adding more team members, and you should see the plan we have for growth beyond this.
We're looking for team members who are striving to push themselves beyond their personal limits, to earn the money and recognition they deserve, and to have an amazing life-long career in an environment where you work with friends every day.
What's So Different Here?
Our target is simple: to serve our clients at the highest level and make friends in the process.
Here are just a few of the reasons that our team members LOVE working here…
Experience in an HVAC company is a plus, but not necessary. We have a great training program for the position!
Make more money: we reward great employees with great pay!
Your birthday is a paid day off
Paid training
Paid holidays and vacations (Paid time off starts after 90 days and grows from there)
Incentive programs (including paid vacations, not just vacation time off paid, but the vacation itself can also be paid for!)
Monthly all-company meetings... aka "Food Fridays"!
A clearly laid out path to build the life-long career you want to build (including paid education and tons of opportunities to advance)
.....and more!
We have built the strongest team and culture you've ever seen, where team members are deeply motivated; we care about you and your hobbies and your family and your free time and make sure that you can have that balance in your life to enjoy it all; we're constantly expanding and creating amazing new opportunities for you.
We want to help you dream big in your life and career… and we want to help you achieve it all!
Here are some of the qualities we're looking for in our perfect candidate:
You are a perfectionist
You work hard
You love working with a team
You're tech savvy - you can recognize a problem and make recommendations to solve it
You love to serve others
You love to challenge yourself and you want to learn, and even be cross-trained
You understand the importance of serving others (your team members and our customers)
You are drug free (pre-employment and random screening)
You have a clean background (national background checks conducted)
You understand and are willing to follow our Core Values:
Commitment to Excellence: I will do my best at all times.
Heart for Service: I will serve our clients and teammates at the highest level.
Relationships: I will build relationships with our clients so they feel that they are a part of our family.
Integrity: I will be honest in what I say and do.
Safety First: For our family and theirs - Think twice, Act once.
Teamwork: I will respect, support and encourage my teammates.
Are You A Fit?
If so, the only thing missing from our team is... YOU!
To get started... send us your resume!
As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status or veteran status.
*** We hire veterans!*
** Compensation: $16.00 - $22.00 per hour
Why the West Valley Area Relies On Grand Canyon Home Services Our motto, "Prompt, professional service you can trust," is more than just a slogan for Grand Canyon Home Services. It's the foundation rock upon which we've built our company and the reason we've risen to the top.
In this industry, you don't last long unless you can provide the quality services that people need at prices they can afford. In short, you've got to earn your client's trust. With over two decades as a leading home services contractor in the Phoenix metropolitan area, we're proud that our commitment to honesty has shone through and earned us a loyal client base.
Our History Our founder's first job in the HVAC industry lasted all of two days. Fresh out of school and with a new baby at home, the choice weighed heavily on his mind, but the company's dishonest practices of pushing unnecessary work on unsuspecting homeowners weighed even heavier on his heart.
So he left! After years of hard work, he was able to build his own company founded on principles of doing the right thing that has earned us the trust of the people of the West Valley, AZ area.
As lifelong Arizona locals, he and his wife are happy to be able to provide quality services at affordable prices to you, our neighbors without resorting to sneaky tricks. When we say you can trust us, that's just what we mean!
Auto-ApplyDispatcher
Dispatcher job in Glendale, AZ
Job DescriptionDescription:
You're the best and you want to join a team that appreciates you, where you can create your own opportunities.
Who We Are
We keep on growing because we only hire the best, and our customers love us for it. We've been here in the valley for a long time. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
What We Do
We are a team of home service experts who go the extra mile to ensure peak performance for your home's plumbing.
Why We Need You
Because we offer top-of-the-line products and services, we need top-of-the-line Dispatchers who genuinely care about the customer and look at this opportunity as not just a job, but a career.
HOURS : Tuesday- Saturday 10:00am-6:30pm
The Big Task
You will evaluate customer calls and match the right technician for every job to ensure the best service for our customers.
Key Tasks
· Learn about our business and learn how to prioritize the most urgent customer calls.
· Ensure quality customer experience by relaying detailed and accurate information to the technicians in the field.
· Manage the whereabouts and needs of every technician in the field.
· Accurate and detailed record-keeping in a fast-paced environment
· Participate in training so that you grow and develop as a professional
· Provide excellent customer service to every customer by responding to customer requests and resolving issues.
· Work well with other team members to promote a positive, win-win-win culture.
Desired Skills and Experience
· Knowledge of Microsoft Office programs including Outlook, Word, Excel, Teams
· Preferred knowledge of dispatch software such as Service Titan
· Ability to multi-task
· Ability to type 30+ words per minute with 90% accuracy
· Ability to answer multi-line phone system with high volume
· General knowledge of Plumbing and the Metro Phoenix Area
· Ability to work Saturdays on a rotating shift (approximately once per month)
What We Offer
· Our top performers are among the highest paid in the valley. You'll have unlimited earning potential.
· Medical Insurance -- we pay 75% of employee and 25% of family insurance
We also provide short-term disability, 40 hours paid sick time and 40 hours of vacation to all employees, 6 paid holidays
· 401k Plan with a 4% company match
· A family. This is the last one on the list because it's most important. We care about our team and expect you to bring that same care when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Bumblebee Plumbing.
If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. We encourage you to apply if this sounds like you.
HOURS 10AM - 6:30PM with Saturday hours 9am-5pm Please apply ONLY if available to work these hours
Our office is located at 75th Avenue and Northern
Requirements:
Police Comm Dispatcher
Dispatcher job in Phoenix, AZ
DEPARTMENT OF PUBLIC SAFETY
The Department of Public Safety's mission is to protect human life and property by enforcing state laws, deterring criminal activity, and providing vital support to the state of Arizona and its citizens.
Visit our website at *************
POLICE COMMUNICATIONS DISPATCHER Salary: $52,839.04 - $69,614.13
To apply, you must go to the DPS website. Click here and follow the instructions to submit your on-line application.
Job Summary:
This recruitment will be used to establish an 18-month eligibility list to fill current and future vacancies in Phoenix.
Under direct supervision during training period, and under limited supervision thereafter, is responsible for simultaneously operating a multi-channel radio console and a multi-line telephone, while maintaining computer-aided dispatch systems and other computer systems. Responsible for receiving, coordinating and disseminating critical information from various sources and maintaining radio contact with mobile/field units to monitor response, progress and any needed support.
This position works in the Communications Center which is responsible for answering 9-1-1 calls in a 24/7 operation.
Minimum Qualifications:
Requires a high school diploma or G.E.D. and one (1) year of clerical, customer service or public contact experience.
ADDITIONAL REQUIREMENTS:
Must obtain ACJIS Terminal Operator Certification within six months of hire and maintain certification throughout the course of this assignment with the Department.
Must be able to type a minimum of 40 words per minute or equivalent keystrokes in CAD and/or other computer programs for accurate and timely information entry within six months of hire.
Holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice.
Limited travel is necessary.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
24 hour/7 day emergency dispatcher center operation setting.
Work is performed in a confined area with limited mobility.
May be required to sit for extended periods of time with limited or no breaks.
Must successfully complete the examination process.
Pre-Employment Requirements:
Applicants must complete an examination process. A polygraph and background investigation are required for successful applicants. DPS supports a drug-free work environment through pre-employment drug testing.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The Arizona Department of Public Safety is proud to offer a comprehensive benefits package to benefit-eligible employees in cooperation with the State of Arizona.
• Accrued vacation pay and sick days
• 10 paid holidays per year
• Deferred compensation plan
• Top-ranked retirement plans
• Affordable medical, dental, vision, life, and short & long-term disability insurance plans
• Employee Assistance, Peer and Family Support Programs
• Bus Cards (Subsidized partially by the State)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS Defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Contact Us:
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling **************. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.