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  • Coordinator, Dispatch

    McLane Company, Inc. 4.7company rating

    Dispatcher job in Tracy, CA

    Take your career further with McLane! The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide. The Dispatch Coordinator position is responsible for Driver dispatch operations in the Transportation Department. Benefits you can count on: * Pay rate: $20.11 to $26.13 per hour. * Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. * Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days. * 401(k) Profit Sharing Plan after 90 days. * Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more! What you'll do as a Dispatch Coordinator: * Prepare daily records and memos and maintain filing system for Driver Vehicle Inspection Reports. * Complete transportation pouches including route manifests, invoices, special customer notifications, maps and stores keys for drivers. * Develop and update driver and helper dispatch schedule daily. * Understand DOT hours of service and ensure driver compliance. * Set up daily tractor/trailer assignment for drivers. * Verify roadworthiness and keep maintenance records for tractors and trailers. * Call customers to inform them of variances in delivery times. * Expedite driver manifests and highlight keys. * Provide timely reports to immediate supervisor as requested. * Possess very strong interpersonal skills and be able to discuss dispatch issues with Driver Specialists, Customers and managers. * Meet this position's physical demands. * Other duties may be assigned. Qualifications you'll bring as a Dispatch Coordinator Teammate: * High School Diploma. * Knowledge of mainframe computer software (PeopleSoft) relating to record keeping/scheduling for drivers and helpers. * Preferred experience in Windows environment and on Excel, Microsoft Word, and Access programs; or similar programs. * Have 2 years in similar function (preferred). * Map reading abilities. * Understanding of distribution systems. * Ability to communicate in various methods with different levels. * Mathematical ability for maintaining schedules. * Understanding of dispatch issues and procedures. * This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards. Fit the following? We want you here! * Safety-focused * Reliable * Adaptable * Dedicated Moving America forward - together. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130 years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit ******************************************
    $20.1-26.1 hourly 19d ago
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  • Public Safety Dispatcher - Lateral

    City of Livermore (Ca 3.9company rating

    Dispatcher job in Livermore, CA

    WE STRONGLY ENCOURAGE APPLICANTS TO READ THE JOB ANNOUNCEMENT, INCLUDING THE SUPPLEMENTAL QUESTIONS, IN ITS ENTIRETY BEFORE SUBMITTING AN APPLICATION FOR THIS POSITION. ANNOUNCING NEW STEP INCREASE: $96,606 - $127,083* * Top Step Base Compensation including Holiday In-Lieu Pay and Uniform Allowance. The Livermore Police Department is hiring Lateral Public Safety Dispatchers. Public Safety Dispatchers receive 911 system emergency and non-emergency calls and dispatch assignments according to police procedures, and provide support services as needed. If you are currently employed as an emergency dispatcher for a police agency and would like to work for the City of Livermore, now is the time to apply! CLICK HERE to view the job announcement. Scheduled Pay Increases 10/5/26 - 4% 10/4/27 - 3% 10/2/28 - 3% DEFINITION Under general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to police and fire procedures; provides support services and maintains records; and performs other duties as assigned. DISTINGUISHING CHARACTERISTICS The Public Safety Dispatcher provides technical communications support and computer information processing for police and fire activities as well as animal control and public services functions. In addition to call taking and dispatching, incumbents perform varied record keeping, information retrieval, and similar work in support of public safety activities. Incumbents are expected to exercise independent judgment in the performance of their duties with minimum supervision. SUPERVISION RECEIVED General supervision is provided by the dispatch supervisor with direction provided by other supervisory or management staff. SUPERVISION EXERCISED As experience is gained, incumbents in this classification may provide direction and training to other Public Safety Dispatchers. Examples of Important and Essential Functions Call Taking and Dispatching Functions Answers 911 emergency and misdirected non-emergency calls, and a variety of other public safety telephone lines; communicates and relates effectively to those contacted in the course of the work; obtains essential information from reporting parties about the nature of the emergency; enters information into computer terminals; enters control codes and searches files to research and provide information; assesses urgency of call and assigns code; assesses the nature of the emergency, determines appropriate response level, determines closest available and most appropriate company, and dispatches police, fire, medical aid, rescue, and hazardous material calls via two-way radio or telephone; directly broadcasts critical police emergency calls and general information bulletins; enters, updates, and monitors information such as time assignment, en route time, arrival, clearance, and other related information for each emergency and non-emergency event; monitors location and verifies safe status of public safety and other specified City personnel; monitors and controls radio traffic; connects special hearing-impaired telephone lines to transcription apparatus; dispatches animal services assignments, as needed; refers non-emergency calls to other resources including other City departments, governmental, and private agencies; answers questions and provides information to the public, as appropriate; answers building intercom system and grants identified personnel access through remote-controlled security doors; calls in relief personnel to maintain public safety staffing levels; alerts other agencies and coordinates mutual response radio traffic; and initiates follow-up calls as requested. Administrative Functions Reviews and records case information; assigns case numbers; tallies assigned calls, balances police officer assignments, and coordinates break periods; may take brief, limited telephone reports of lost property; maintains logs and records; enters information into automated record files; reproduces computer generated bulletins; prepares letters and reports and other related forms and records; conducts radio equipment tests; may retrieve or review dispatch recordings; may classify and sort dispatch cards, as needed; and may be assigned to assist in processing arrested persons to jail. Job Related and Essential Qualifications Demonstrated Knowledge of: Modern office practices and procedures; proper English usage, grammar, spelling, and punctuation; alphabetic, chronological, and numeric filing systems; effective communication techniques; community resources; map reading; and personal computer operating systems and software applications. Demonstrated Skills to: Analyze situations quickly and make sound decisions in emergency and routine situations; demonstrate excellent interpersonal skills including communicating effectively with those contacted in the course of work; perform multiple tasks concurrently; quickly read and retain information; quickly interpret maps and floor layouts; relate effectively to co-workers; speak in a clear and understandable voice; write basic letters, memos, and reports; utilize personal computers and computer software to perform word processing and spreadsheet functions; meet the City's keyboarding standard (35 net wpm); and exemplify an enthusiastic, resourceful, and effective service attitude with co-workers and the public. Ability to: Learn the techniques, procedures, methods, and City dispatching codes used in the operation of a highly technical communications center; use patience, courtesy, and tact in dealing with the public; recognize and discern various emotional states when dealing with citizens in person and while on 911, emergency, and business lines; recognize the voices of field units; and quickly operate electronic data processing equipment and radio consoles. Experience, Education, and Training Guidelines: Any combination of experience, education, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be: Experience:Two years of experience involving heavy public contact while performing multiple tasks and using a computer. Education:Equivalent to graduation from high school.College course work incommunications, business administration, or a related field are desirable. Training:Any recent training such as academic courses and certification programs which are relevant to this job classification. Certification:Possession of POST Public Safety Dispatching Certificate is required prior to the completion of the probationary period. License:May require the possession of a valid California driver's license and satisfactory driving record as determined by the City. Other Requirements:Willingness and ability to work any shift in a 24 hour period, holidays, weekends, scheduled and emergency overtime, and be available for call back as required; attend classes during work and non-work hours as required; maintain the certifications necessary for this job classification; and wear a uniform and comply with departmental grooming standards. Special Requirements:Essential duties may require the mental and/or physical ability to quickly read fine print, charts, graphs, maps, and computer monitors; see fine detail with no color deficiencies; hear and understand radio and telephone transmissions through headsets, handsets, and speakers, sometimes with interference, static, and background noises, such as with others talking in the room, audible traffic noise, and telephone ringing; hear a telephone ring when the bell unit is located 30' away; discern various tones, rhythms, and series of "beeps" through a headset and over a speaker; discern when a person is speaking with varying degrees of volume, such as shouting or whispering including emotional states; speak quickly in a clear, understandable voice with sufficient volume and tone quality to project effectively over radio, telephone, and in person; move quickly about the building or to other buildings, as needed; stamina to sit for long periods of time and to work long hours; operate computer keyboards and complex radio computer equipment; strength to safely lift and maneuver up to 40 pounds; and quickly bend, reach, climb step stools, and stoop. Additional Information Non-Exempt.
    $96.6k-127.1k yearly 25d ago
  • Police Dispatcher

    University of The Pacific 4.5company rating

    Dispatcher job in Stockton, CA

    Primary Purpose The Public Safety Dispatcher is responsible for receiving and transmitting routine and emergency telephone and radio messages, viewing camera surveillance systems, and identifying issues important to the department's mission. Essential Functions Answers emergency telephone requests for police, fire and medical emergencies. Dispatches police, required equipment, or arranges for response from other departments, as appropriate. Maintains radio communication with University police units and for maintaining logs of the activities of each officer. Maintains various departmental files including criminal records and confidential files. Assists in training new dispatchers. Performs a variety of clerical and typing work. Performs other duties as assigned or requested. This position serves as Campus Security Authority ( CSA ) as outlined by the Clery Act. CSAs have federally mandated responsibilities to report crimes that are reported them. University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff. Minimum Qualifications High School Diploma or G.E.D. One (1) month of customer service related work experience. Must type a minimum of 35wpm (Is expected to be at 40 wpm by completion of training period.) Must undergo and pass a complete police background investigation. Preferred Qualifications Previous experience in law enforcement setting. POST Basic Dispatcher Certificate - If hired without this, candidate must complete their certification within one year of employment. Ability to retain and read maps street, building, and compass directions. Ability to research and gather information from telephone interviews. Effectively communicate over telephone and radio equipment. Ability to condense lengthy information into coherent communication. Knowledge in the use of surveillance cameras, radios and other communication systems and equipment. Ability to think and act quickly in emergency situations. Ability to handle multiple tasks. Positive attitude, proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice, equity, and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work. Work Schedule Work is performed during non-traditional hours, including nights, weekends and holidays. This recruitment is to fill two (2) vacancies.
    $42k-52k yearly est. 60d+ ago
  • Fuel Delivery Dispatcher

    Pacific States Petroleum

    Dispatcher job in Stockton, CA

    Now Hiring: Night & Weekend Dispatcher Pacific States Petroleum, Inc. is a leading on-site fueling company that's been serving California and Reno since 2001. We're more than just a logistics company-we're a team dedicated to exceptional customer service and innovative solutions. We started with one truck and a big idea: to provide unparalleled service by empowering our team members. If you're a problem-solver who thrives in a fast-paced environment and wants to be a vital part of a growing company, we want to hear from you. Must be able to attend training in our Concord office for a minimum of two months. Job Description As a Night & Weekday Dispatcher, you will be the central nervous system of our operations, ensuring our drivers and customers are supported with seamless logistics and communication. This is a critical role that requires a keen eye for detail and the ability to act with a sense of urgency. Your responsibilities will include: Route Management: Strategically determine and manage daily routes for a group of 5-10 drivers, making real-time adjustments to ensure efficiency and customer satisfaction. Operational Oversight: Monitor driver progress, manage time and attendance, and coordinate daily activities with account managers. Customer and Driver Support: Serve as the primary point of contact for incoming customer calls and driver communications, addressing service requests, issues, and questions effectively. Safety & Efficiency: Actively promote a positive safety culture and work to improve the productivity of our driving staff. Data & Reporting: Monitor fuel prices and loading preferences, and assist with data collection for our incentive pay programs. Schedule: Monday- Friday: Start time can range from 4:00 PM to 6:00 PM Qualifications Required: Previous experience as a dispatcher or a Class A/B driver. Proven ability to handle multiple tasks simultaneously and maintain composure under pressure. Excellent communication skills with professional phone etiquette. Proficiency in Microsoft Office and the ability to quickly learn new software. A high school diploma or equivalent. Other duties as needed or assigned Preferred: Knowledge of the Stockton and Central Valley geography is a significant plus. Compensation This is a full-time, salaried position with a starting pay of $70,000 to $73,000 annually, depending on experience. Ready to drive your career forward? Apply today to join the Pacific States Petroleum team! Direct applicants only. We do not accept unsolicited resumes from third-party recruiters, staffing agencies, or search firms. Any unsolicited resumes, including those submitted to hiring managers or our general careers email, will be considered the property of Pacific States Petroleum Inc. Submission of an unsolicited resume does not create a formal relationship and will not obligate Pacific States Petroleum Inc. to pay any fee should we hire the candidate.
    $70k-73k yearly Auto-Apply 60d+ ago
  • Dispatcher

    Apex Service Partners 4.2company rating

    Dispatcher job in Pleasanton, CA

    Jazz Home Services is a top-notch Northern California contractor focused on providing significant value to our residential customers. We've been in business for 30+ years, and our growth continues due to our excellent reputation and company culture. The Dispatcher is responsible for dispatching technicians, addressing inquiries, resolving issues, and offering support related to HVAC/ Plumbing products and services. Benefits: 401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance What you will do: Dispatch our technicians to customer homes Booking in-bound calls, emails to customers Selling products and services to existing customers Handle calls from over-flow Dispatching maintenance technicians to customers What you bring: 1+ years of customer service 1+ year of call center experience 1+ year of dispatching experience Strong attention to detail Conscientious, team player Honesty, integrity, quality craftsmanship, and a good attitude Flexible availability, reliable transportation Computer/ software knowledge a plus Physical Demands: Stand/Sit: Must be able to remain in stationary position 50% of the May be required to bend, climb (Stairs/Ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run May be required to drive and sit for long periods of time May be required to maneuver up to 25 lb. by lifting, carrying or pushing Pay Transparency: The starting rate for this opportunity ranges from $26-$30 plus bonuses, based on experience. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate's salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rating based on location and experience. Jazz is an equal opportunity employer. We provide equal employment opportunities to everyone, regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.
    $26-30 hourly Auto-Apply 49d ago
  • Dispatcher

    Wrench Group 4.6company rating

    Dispatcher job in Pleasanton, CA

    Service Champions is a Northern California premiere Home Services Company that specializes in heating, air-conditioning, electrical, water, and insulation. We have been around since 2003. We service, repair, and install systems with our amazing team of technicians. We service all the surrounding areas around our Service Centers in Martinez, Livermore, Sacramento, San Jose. This position is based out of our company headquarters located in Pleasanton, CA. It is a professional call center environment where we work hard and have fun. What's In It For You? $22-$26 per hour depending on experience Health, Vision and Dental plan for you and your family Accrued vacation time, sick pay, paid holidays, birthday off paid! 401K Retirement Plan with company match up to 30% Life Insurance, Short-Term and Long-Term Disability Special Program Options: FSA, EPA, Legal Services, and Identity Theft Continuous Training for your Professional Development Working in a dynamic, collaborative, and fun environment Coached and supported career growth Responsibilities What Will I Do? This Service Dispatcher serves four critical functions within Service Champions. The first is properly scheduling, routing, and dispatching our Service Technicians to ensure they arrive at our clients' homes on-time. The second is to ensure that our technicians are maintaining a work-life balance, especially during our busiest seasons. The third and most important is opportunity routing - strategically routing our highest opportunity calls to our best lead-setting technicians. Fourth, this role includes a strong knowledge of technician skill sets, and working with clients & technicians to schedule with urgency Strategically routing calls to the right service technicians Taking inbound calls from clients to assist them, book service & sales appointments, and coordinate technician schedules. Working with service technicians to ensure that they arrive to their jobs on-time by ensuring the right tech performs the right work. Providing and creating purchase orders, and subsequently creating and tracking service repair parts Creating urgency with technicians and clients to run the required number of calls daily Proactively filling or rescheduling same-day appointments directly with the clients Completing audits/reports daily to help manage the business. This includes invoices, warranty/recalls, wax-on/wax-off, model/serial numbers, work-life balance reporting, first calls, etc. Any and all new reporting or auditing thrown your way Qualifications Do I Have What It Takes? Excellent communication skills - working with clients, Inbound/Speed Team, Service Technicians & Managers, FSRs, and vendors. Strong decision-making skills and critical thinking to make fast, strategic decisions in the best interest of the technicians and the business. Basic knowledge of our service areas & cities we service (can learn this on the job) Strong organizational skills - avoids things slipping through the cracks Strong time-management skills - able to manage many tasks with short deadlines No job too big or too small - be willing to take on any task, but knowing how to prioritize your duties Some Dispatch/Sales Lead exposure is a plus Knowledge of Service Titan is a plus Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
    $22-26 hourly Auto-Apply 21d ago
  • Dispatcher

    Transdevna

    Dispatcher job in Merced, CA

    Transdev in Merced, CA is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients.We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer: CBA Position: Position Subject to Collective Bargaining Agreement: + $ (Union Collective Bargaining Agreement Payscale) + Starting pay $19.86 with progression to $32.27 over 5 years. Benefits include: + Vacation: 1 week after 1 year of service, 2 weeks after 2 years of service, 3 weeks after 5 years of service and 4 weeks after 13 years of service. + Paid Sick Leave + Medical, Dental & Vision after 90 calendar days of employment for full-time employees, life insurance, pension plan, and company holidays. Key Responsibilities: + Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc. + Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips. + Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services. + Manage daily service by reviewing route performance and proactively responding to situations that impact customer service. + Other duties as required. Qualifications: * High School Diploma or GED; Technical Degree preferred. * 3-5 years' experience dispatching. * Excellent verbal, interpersonal and customer service skills. * Problem solving and analytical skills. * Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: + Must be able to work shifts or flexible work schedules as needed. + The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. + Work environment will be a combination of both indoors and outdoors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us: ******************** Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across over 350 locations while maintaining more than 17,000 vehicles. Transdev US is part of the Transdev Group, a global leader in mobility with operations in 19 countries, proudly operated by over 100,000 team members from around the world. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: Please Click Here for CA Employee Privacy Policy. Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Full Time Req ID: 6898 Pay Group: DVF Cost Center: 55457 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.
    $19.9-32.3 hourly 22d ago
  • Dispatcher

    Knight's Site Services

    Dispatcher job in Stockton, CA

    Pay Rate: $20 - $25 per hour $1000 Signing Bonus Shift/Hours: Monday - Friday, 6:00 AM - 3:00 PM / 8:00 AM - 5:00 PM. Overtime available We offer a comprehensive package of benefits for eligible employees including: · Paid time off · 401(K) · Health Insurance · Vision Insurance · Dental Insurance · Life Insurance Position Purpose/Summary: Under the general supervision of the Branch Manager, this person will answer calls, assist drivers, and coordinate schedules. Must have the ability to multitask in a fast-paced work environment. This person must be detail oriented, with the ability to prioritize and follow through with work assignments. This position works closely with other departments, to benefit the company and assist with its overall success. Travel to Sacramento may be required. Duties and Responsibilities: Answer incoming calls and evaluate the possible need for implementation on route. Direct information regarding services to the appropriate person or division. Assist the team in a variety of duties, including but not limited to contacting drivers, updating routes, filtering calls, and handling pick-up scheduling. Assist with coordinating jobs on a daily basis. Assist with permitting. Assist with reporting for: Pump/Dump manifest and DVIR Work closely with Division Supervisors (need for additional routes, drivers, etc.) Follow-up on assigned tasks to ensure completion in a timely manner. Prioritize daily tasks and review any last-minute orders or changes to routes for missed or bypassed services. Communicate regularly with Branch/Area Management/Supervision and on upcoming projects or special events. Act as a liaison between field operations and office personnel to resolve general inquiries related to service and customer satisfaction. Maintain an open line of communication with customer service and billing. Other duties as assigned. Requirements Requirements/Skills: High School diploma/GED Experience in transportation planning is preferred Knowledge of GIS and GPS systems for tracking purposes Strong analytical skills to assess transportation data effectively Reliability and trustworthiness Able to handle large tasks and prioritize importance of each project Ability to handle high volume of phone calls Focus on quality customer service Ability to multi-task and keep a positive attitude in a fast-paced environment Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands and fingers, handle or feel, and talk or hear. The employee frequently is required to sit, stand, and walk, sometimes long distances. The employee is required to reach with hands and arms. The employee may frequently also stoop, kneel, crouch or crawl. The employee must lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision & ability to focus. Work environment: Ambient room temperatures, lighting, and traditional office equipment as found in a typical office environment. Salary Description Pay Range: $20.00 - $25.00
    $20-25 hourly 60d+ ago
  • Dispatcher

    Hedy Holmes Staffing Services

    Dispatcher job in Stockton, CA

    Temp To Full-Time Dispatcher Pay Rate: $23.00 /hourly while training on day shift, $24.00 /hourly when regular shift starts Schedule: 5 days on/5 days off, 2 days on/2 days off | 5:00pm - 5:00AM Job Description: We are seeking a highly organized and detail-oriented Dispatcher to manage and coordinate the movement of vehicles and personnel in a timely and efficient manner. The ideal candidate will possess strong communication skills and the ability to make quick decisions under pressure. This role requires a commitment to providing excellent customer service and ensuring that all operations run smoothly. Duties and Responsibilities: Scheduling and Dispatching - Plan and schedule deliveries, coordinate with drivers, and ensure customer delivery windows are met. Route Optimization - Analyze routes, identify the most efficient paths, and consider factors like traffic, weather, and road conditions. Driver Communication - Provide drivers with necessary information, address concerns, and offer support during their routes. Tracking and Monitoring - Monitor the progress of shifts and adjust when there are delays ensuring we still meet customer windows. Problem Solving - Address issues such as delays, weather problems, or mechanical issues that arise during driver shifts. Customer Service - Respond to customer inquiries and address any issues related to orders and deliveries. Skills and Qualifications: Communication - Excellent verbal and written communication skills for effective interaction with drivers, customers, and management. Organization - Strong organizational skills to manage multiple routes, schedules, and shipments. Problem-Solving - Ability to quickly identify and resolve issues that arise during the dispatch process. Computer Proficiency - Comfortable using computer software for scheduling, route planning, and record keeping. Effective time management - Ability to effectively prioritize and manage workload in a way that ensures all tasks are completed in a timely manner.
    $23-24 hourly 46d ago
  • Police Dispatcher Instructor

    Military, Veterans and Diverse Job Seekers

    Dispatcher job in Oakdale, CA

    Essential Functions 1 Trains, educates, and facilitates lower level police dispatchers on the equipment and assigning, broadcasting, and dispatching police calls to field elements and operations ensuring appropriate handling of situations and various emergent concerns. 2 Documents and evaluates the weekly progress of trainees and subordinate dispatchers; identifies performance deficiencies, suggests appropriate training, and makes recommendations on their progress. 3 Instructs and provides direction and insight regarding emergency procedures issues to ensure technical assistance is available on a continuous basis; answers questions quickly and in short time to ensure effective services; identifies areas of low or subpar response and makes corrections and supplies instruction. 4 Remains up to date on all trends, changes, and policy updates to dispatching services and activities; monitors and implements policy and protocol changes while ensuring all dispatchers are properly certified and current on educational requirements; builds and maintains strong relationships with Dispatchers and other police personnel. 5 Oversees policies and practices for receiving and relaying all information and requests from field officers; ensures accurate transmission descriptions of suspects, vehicles, stolen property, requests for emergency equipment, wreckers, etc., and ensures all information is entered into the computer and is readily available and accurately disbursed. 6 Tracks, monitors, and oversees all Police Dispatchers servicing 45 to 50 field officers throughout shift to ensure that there is readily available information on the status of police officers on the field whenever there is need to dispatch them on calls. 7 Performs any and all other work as needed or assigned. Minimum Qualifications EDUCATION: High school diploma or GED EXPERIENCE: Five (5) years of experience as one (1) of the following: Instructor TCOLE Instructor Formal Teacher 911/Emergency Call-Taker Police Dispatcher TCIC/NCIC full operator and/or Certified Trainer. EQUIVALENCY: Associate degree (or higher) in a business, education or social science field will substitute for two (2) years of the specified experience LICENSES and/or CERTIFICATIONS: Basic proficiency (or higher) Telecommunicator Certificate issued by the Texas Commission of Law Enforcement (TCOLE)within twelve (12) months of employment Must be able to obtain TCOLE-Instructor License within six (6) months of appointment Successful completion of the TCIC/TLETS Associate Trainer Program within twelve (12) months of employment Valid driver's license with a good driving record OTHER REQUIREMENTS: Must pass an intensive background investigation and drug test. No felony or class A misdemeanor convictions. No class B misdemeanor convictions in the last ten (10) years. No family violence convictions. Cannot currently be on deferred adjudication for any felony, class A or class B misdemeanor. PREFERENCES: Effective oral and written communication skills. Presentation skills. MS Office or similar software skills Knowledge of instructional and teaching methods, practices, and procedures. Knowledge of program research and development techniques and procedures. Knowledge of training program assessment instruments. Ability to develop clear and concise written reports. Ability to design and prepare visual training ideas. Ability to develop and maintain effective working relationships with co-workers, supervisors, and training participants. Ability to communicate clearly and effectively. Ability to perform all the physical, intellectual, and analytical requirements of the position including decision making. Intermediate or above Texas Commission of Law Enforcement (TCOLE) License Texas Commission of Law Enforcement (TCOLE) License TCIC/TLETS Associate Trainer Certification TCOLE Basic Instructor Certification Supplemental Information 1 Thorough knowledge of adult learning techniques and training practices and principles. 2 Thorough knowledge of Communications Division's Standard Operating Procedures (SOPs), General and Special Orders (Police rules and regulations), Personnel Rules of the City of Dallas, and the Police Code of Conduct procedures 3 Thorough knowledge of computer operation and dispatch codes. 4 Thorough knowledge of geographic layout of the City of Dallas. 5 Ability to listen and speak clearly and distinctly in the English language. 6 Ability to train, educate, and monitor dispatching services and personnel to ensure seamless service. 7 Proficiency in operating a two-way radio and computer terminal. 8 Ability to communicate effectively and diplomatically, both orally and in writing. 9 Ability to determine training deficiencies and conduct instructional initiatives to correct. 10 Ability to handle several emergency situations at one time. 11 Ability to type 45 words per minute. 12 Communicating effectively verbally and in writing. 13 Establishing and maintaining effective working relationships.
    $41k-58k yearly est. 60d+ ago
  • Communications Dispatcher Lateral

    City of Redondo Beach 4.0company rating

    Dispatcher job in Clay, CA

    The City of Redondo Beach Police Department is looking for experienced Communications Dispatchers to join our highly-skilled team. Use your skills to work for a full-service City near the beach in the beautiful South Bay of Los Angeles! Candidates with a current P.O.S.T. Dispatcher Certification, or equivalent, and at least 2 years of public safety dispatcher experience are invited to apply. Only applicants that meet the minimum requirements and attach a copy of their P.O.S.T. Dispatcher Certification, or equivalent certification, will be contacted and given further consideration. If you do not meet these requirements, please review our Communications Dispatcher Trainee job post to see if you are interested in that role. Successful candidates will also demonstrate the ability to work well under pressure and during periods of high stress, be capable of multi-tasking, and function productively in a fast-paced environment. The ability and/or willingness to work overtime if requested is also desired. This is a continuous recruitment and may close at any time. Prompt application is highly encouraged. Under the direction of the Police Chief and supervisors, the Communications Dispatcher Lateral position performs in a training or solo capacity to dispatch Police, Fire, and emergency medical services and personnel and responds to both urgent and non-emergency complaints and calls for service in the City's Communication Center; performs work under general instructions, but with established policies, procedures and precedents as guides; and performs related duties as required to achieve successful results in support of the City's mission, goals, policies and objectives. This position is accountable to perform as a team member to assist with operational and support duties and services including but not limited to: * Receiving, updating and reviewing police, fire, and emergency medical service calls and status of rescue units; prioritizing incidents and radio traffic; dispatching the appropriate police, fire, or rescue units in accordance with established operational guidelines. * Broadcasting information over radio or phone lines and entering call information into the computer aided dispatch system chronologically; transmitting messages to the appropriate station or location directing unit(s) to respond to calls; announcing information over station paging systems and via radio frequency; maintaining direct contact with field personnel; updating responding unit status, as necessary. * Receiving calls for service from the public and private alarm systems; determining the nature of the complaints, alarms, or codes for computer input; recording the type of incident, locations, and other details; inputting the information into the computer to be routed to the appropriate Police or Fire dispatcher. * Working shifts and irregular hours including days, evenings, nights, overtime and including weekends and holidays; may be called back for major emergencies, disasters, and critical incidents. * Working in an environment that requires the ability to sit for extended periods of time, read color coded displays; use a computer terminal for extended periods; hear sufficiently to accurately and completely obtain information from callers; and communicate clearly to effectively dispatch information over the radio/communication system. Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds may be required. * Providing outstanding internal and external customer service, communicating effectively with the public and fellow employees, solving problems and proactively creating sustainable solutions to issues. * Conducting duties, responsibilities, tasks and assignments with a constructive, cooperative, positive, professional attitude and demeanor. * Supporting the City's mission, goals, policies and objectives. * Supporting the City's corporate values of: Openness and honesty; integrity and ethics; accountability; outstanding customer service; teamwork; excellence; and fiscal responsibility. * Performing other related duties as required. The position requires the ability to: * Work shifts, weekends and/or holidays * Spell and use correct grammar * Type a minimum of 45 words per minute * Follow oral and written directions and understand and follow complex written rules, regulations, policies and procedures * Memorize and use crime, phonetic alphabetical and computer codes * React quickly, efficiently and calmly in emergency situations * Maintain effective working relationships with others * Communicate effectively and professionally on the phone and radio Qualified Applicants must: * Possess a high school diploma or G.E.D. equivalent. * Be a minimum age of 18 years at the time of appointment. * Additional college credits and bilingual skills are desirable. * Possess a minimum of two (2) years as a public safety Communications Dispatcher with computer-aided dispatch experience. * Applicants will be required to successfully complete position-appropriate testing simulating the emergency services job. * Have completed and passed a California Certified Dispatcher School and hold a current P.O.S.T Dispatcher Certification, or hold recognized equivalent certification of a State or Municipal Agency. * A copy of your current P.O.S.T. Certification must be included with your application. * Emergency Medical Dispatch Certification must be obtained within 12 months of appointment to this classification. Other expected competencies: The position requires computer literacy with knowledge in the use of Microsoft Word and Excel and the ability to learn the efficient use of the department's computer aided dispatch and Records Management Systems, State, County and local computer databases and other computer systems. Also required is the ability to communicate using email programs and to understand and adhere to City policies for information technology. The position's expected competencies are to provide sound decision making skills and critical thinking to professional recommendations, decisions and completed staff work. The position also requires the initiative to achieve positive, timely results for the organization while maintaining interpersonal relationships, customer service, diplomatic skills and ethical conduct. PROBATIONARY PERIOD: 12 months CLASSIFICATION: This position is covered under FLSA standards for overtime and is a member of the classified service. SELECTION PROCESS: The selection process may include but is not limited to: Application review and evaluation, written examination, performance test and interview. All employment offers made by the City are contingent upon establishing proof of a prospective candidate's legal authorization to work in the United States and successfully passing all components of the pre-employment process. The pre-employment process may include but not be limited to: Reference checks, background investigation, fingerprint-based criminal history check, credit check, degree verification, and post-offer medical examination and drug test. For public safety positions, including positions based in the Police and/or Fire Department(s), the pre-employment process may also include but not be limited to a P.O.S.T. compliant background check, polygraph examination, post-offer medical examination and drug test, and post-offer psychological examination. Candidates must fill out the employment application and supplemental questions completely and accurately. Required fields and supplemental questions are noted with an asterisk (*). All other fields are optional. Applications including references to "see resume" are considered incomplete and will be disqualified. The City of Redondo Beach is an Equal Opportunity Employer. The City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Candidates with a disability who may need accommodation during the selection process must notify the Human Resources Department at least five (5) business days in advance of the test date. Qualified Military Veterans are given an additional five points to a passing score for both open-competitive and promotional recruitments. Documentation of such service, such as a veteran identification card, must be provided along with the application for employment or before the conclusion of the testing process.
    $49k-61k yearly est. 15d ago
  • Part-Time Police Dispatcher (Per Diem)

    City of Antioch (Ca 4.0company rating

    Dispatcher job in Antioch, CA

    This is a part-time job posting and job posting may close at any time. Applicants are encouraged to apply as soon as possible. The City of Antioch is currently accepting applications for the part-time Police Dispatcher (per diem) position located within the Antioch Police Department. The Police Dispatcher evaluates response necessary as dictated by a given request for service. PLEASE NOTE: * INFORMATION ON CANDIDATE BACKGROUND AND MEDICAL SCREENING INFORMATION MAY BE FOUND ON THE POST PUBLIC SAFETY DISPATCHER CANDIDATE SELECTION STATNDARDS WEBSITE: Public Safety Dispatcher Selection Standards * APPLICANTS MUST UPLOAD A COPY OF THEIR POST DISPATCHER CERTIFICATE WITH THEIR APPLICATION * APPLICANTS MUST UPLOAD AN IN PERSON TYPING CERTIFICATE WITH THEIR APPLICATION * THIS POSITION REQUIRES A P.O.S.T. DISPATCHER CERTIFICATE, * THE CITY RESERVES THE RIGHT TO REFUSE ANY CERTIFICATE. If a valid typing certificate, AND P.O.S.T. certificate are not submitted at the time of application, your application will be disqualified. TYPING CERTIFICATE REQUIREMENT: A typing certificate, validated within the last six (6) months, must be attached to your on-line application. Certificates indicating a typing speed of at least 45 net words per minute (wpm) will be accepted from a recognized employment agency, business school, or adult school. ON-LINE TYPING CERTIFICATES WILL NOT BE ACCEPTED. The certificate MUST: 1. Indicate it was a 5-minute timed exercise 2. Show the number of errors 3. Show the gross wpm (required minimum of 45-net wpm) 4. Show the net wpm (calculated by deducting 2 wpm for each error) Information regarding in-person typing certificates may be found on the East Bay Works website Typing Certification Test | East Bay Works. The City reserves the right to refuse any certificate and require a re-test. If a valid typing certificate, AND P.O.S.T. certificate are not submitted at the time of application, your application will be disqualified. This recruitment is open until filled. Applications will be reviewed on an ongoing basis. You must ensure complete submission of employment application and typing certificate as recruitment may close at any time. Priority will be given to qualified lateral applicants. A thorough background check, as well as a physical, drug screen, psychological evaluation, and polygraph exam will be conducted on the top candidates prior to appointment consideration. SUMMARY DESCRIPTION Under general supervision, performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying 9-1-1, emergency, and non-emergency calls for service for the cities of Antioch and Brentwood, as well as Antioch Animal Control; inputs calls into CAD (computer aided dispatch); dispatches appropriate units and coordinates response of emergency personnel; operates a variety of telecommunications equipment including radio, telephone, and computer aided dispatch systems; and performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to law enforcement activities.The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. * Receive, classify, and prioritize all incoming calls to the dispatch center including 9-1-1 calls, emergency, and non-emergency calls received from citizens and allied agencies requesting service or information; operate a variety of public safety communications equipment including 9-1-1 emergency telephone equipment, computer aided dispatch systems, and multi-channel radio system. * Evaluate response necessary as dictated by a given request for service; determine nature, location, and priority of calls; operate computer aided dispatch system to create calls for service within response criteria guidelines; assign and dispatch personnel in accordance with policies and procedures; transfer calls to other appropriate agency in accordance with established procedures; obtain and dispatch other support services as necessary. * Maintain contact with all units on assignment; maintain status and location of field units; monitor multiple radio frequencies; relay emergency and non-emergency information to public safety personnel in the field. * Retrieve information from local, state, and national computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles, restraining orders, criminal histories, parolees, and other related information; relay information to officers in the field. * Operate computer terminals to enter, modify, and retrieve data such as stolen and recovered property, towed and stolen vehicles, missing and unidentified persons, citations, field interviews, driver license and vehicle registration information, and warrants on wanted persons; compose and transmit messages to other agencies. * Enter and remove data and information from various local, statewide, and national law enforcement computer systems including the Records Management System (RMS), Criminal Justice Information System (CJIS), and National Crime Information Center (NCIC); provide support to officers by gathering information from various computer systems including DMV, CLETS, and the County's system. * Notify and dispatch Antioch and Brentwood Public Works staff, and Antioch Animal Control Officers for after hours call outs. * Monitor the County Warning Systems Computer (CWS). * Implement Amber Alerts and Code 666's. * Monitor the security cameras and security doors inside and surrounding the Antioch Police Department. * Testify in court. * Perform related duties as required. Knowledge of: * Operations, services, and activities of a public safety telecommunications and dispatch center. * Operational characteristics of modern public safety telecommunications equipment including computer aided dispatch systems and multi-channel radio systems. * Law enforcement and emergency service procedures for responding to and handling reported incidents. * Techniques of questioning for both emergency and non-emergency calls. * Methods and techniques of receiving, prioritizing, and dispatching emergency and non-emergency calls for service. * Radio codes currently used by the Police Department. * Functions of the Police Department and other City departments. * Geographic features and locations within the area served. * English usage, spelling, grammar, and punctuation. * Modern office procedures, methods, and computer equipment. * Pertinent federal, state, and local laws, codes, and regulations. * Methods and techniques of telephone etiquette. * Methods and techniques of conflict resolution. * Principles and procedures of record keeping. Ability to: * Respond to and resolve difficult and sensitive citizen inquiries and complaints. * Effectively communicate and elicit information from upset and irate callers. * Speak clearly and concisely in an understandable voice via radio and telephone and in person. * Hear and distinguish radio voice traffic within normal levels and over background noise. * Make independent decisions that affect the safety of public safety personnel, citizens, and property such as those involved in determining the urgency of requests received and the appropriate action to take. * Dispatch police units quickly and effectively. * Think quickly, calmly, and clearly in emergency situations. * Perform multiple tasks simultaneously. * Operate a variety of telecommunications receiving and transmitting equipment including radio transmitting communication equipment, teletype equipment, and computer equipment. * Operate specialized public safety computer systems and applications. * Read and interpret maps and other navigational resources and give directions. * Type and enter data accurately at a speed of 45 net wpm. * Work under pressure, exercise good judgment, and make sound decisions in emergency situations. * Understand and follow oral and written instructions. * Interpret, apply, and explain applicable federal, state and local policies, procedures, laws, codes and regulations including police records retention and dissemination policies and procedures. * Maintain composure, alertness and concentration while working for extended periods of time. * Compile, maintain, process, and prepare a variety of records and reports. * Deal tactfully and courteously with the public reporting emergencies and seeking information or filing a report. * Maintain confidentiality. * Communicate clearly and concisely, both orally and in writing. * Establish and maintain effective working relationships with those contacted in the course of work. ENTRY LEVEL CANDIDATES: Education/Training: * Graduation from high school or equivalent. Experience: * Some experience in a law enforcement agency in the capacity of public safety Dispatcher (Police, Fire or Emergency Medical Services) that included utilization of a computer aided dispatch system to perform job duties is desirable. LATERAL CANDIDATES: Education/Training: * Graduation from high school or equivalent, supplemented by successful completion of the basic Dispatcher course. Experience: * Two (2) years of experience in a law enforcement agency in the capacity of public safety Dispatcher that included utilization of a computer aided dispatch system to perform job duties. License or Certificate: * Entry Level Candidates/Employees must attach their P.O.S.T. certification in Basic Police Dispatch. * Lateral Candidates/ Employees: Possession of the P.O.S.T. certification in Basic Police Dispatch. * All Candidates/Employees: Possession of an appropriate, valid California driver's license and a satisfactory driving record are a condition of hire. A satisfactory driving record is one absent of misdemeanor convictions or multiple infraction convictions. Loss of a driver's license and/or an unsatisfactory driving record may result in employee discipline, up to and including termination. Criminal Record: All Police Dispatchers shall not have been convicted of any felony. A misdemeanor conviction may result in applicant disqualification and employee disciplinary action, up to and including termination. A complete background investigation will be conducted prior to hire. * A TYPING CERTIFICATE IS REQUIRED AND MUST BE ATTACHED AT TIME OF APPLICATION* TYPING CERTIFICATE REQUIREMENT: A typing certificate, validated within the last six (6) months, must be attached to your on-line application. Certificates indicating a typing speed of at least 45 net words per minute (wpm) will be accepted from a recognized employment agency, business school, or adult school. NO ON-LINE TYPING CERTIFICATES WILL BE ACCEPTED. The certificate MUST: 1. Indicate it was a 5-minute timed exercise 2. Show the number of errors 3. Show the gross wpm 4. Show the net wpm (calculated by deducting 2 wpm for each error) Information regarding in-person typing certificates may be found on the East Bay Works website Typing Certification Test | East Bay Works. The City reserves the right to refuse any certificate and require a re-test. If a valid typing certificate is not submitted at the time of application, your application will be disqualified. PHYSICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. * Environment: Work is performed in an office and/or emergency services dispatch center setting with extensive public contact; incumbents are required to work evening, night, weekend, and holiday shifts; incumbents may be called back or held over to maintain staffing levels. * Physical: Primary functions require sufficient physical ability and mobility to work in an office and emergency dispatch center setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard and headset; and to verbally and audibly communicate to exchange information. EEO/ADA: The City of Antioch is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at ************ or **************** prior to the final filing date.
    $48k-61k yearly est. 21d ago
  • Manager'S Assistant / Dispatcher

    Brandsource

    Dispatcher job in Merced, CA

    Job SummaryAs a Manager's Assistant / Dispatcher, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints in our business office setting. Exemplifying our code of values, you show respect and courtesy to all customers and employees. Skills: Self-motivated, Reliable/Dependable and Friendly Demeanor Strong Organizational, Leadership Skills to be able to provide the highest level of customer service and satisfaction. Be able to effectively manage a variety of situations on a day-to-day basis independently. Microsoft 365 (Excel, Word) & Google Sheets, Google Doc Preferable Previous Sales & Administrative Experience Responsibilities: Receive incoming calls in a professional and courteous manner Perform marketing and sales functions to sell additional work and earn business Complete work orders, return customer calls, and respond to customer complaints accepting service requests via portals, dispatch, email, phone check messages, unscheduled work orders, ones needing acceptance in Dispatch check and complete technician routes/work orders if any work on follow ups and paused orders (oldest to newest) assign jobs to technicians, confirm they are starting routes accordingly on time Perform other duties as needed which may include cross-training in related positions Supervise Dispatch Operations As Needed Coordinate Dispatch Services As Needed Oversee Customer's Payments Have Been Received As Needed Create Employees Work Schedule As Needed Assist with Customers/Vendor Applications As Needed Qualifications: Minimum two years admin experience Strong written and verbal communication skills Detail-oriented with strong data entry skills Positive Attitude Team player who can work independently Compensation: $17.00 - $19.00 per hour Independent Retail offers a myriad of opportunities for people of all backgrounds. When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don't work in sales? Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service - to name just a few. Retail companies are also some of the most exciting brands in the country - and they're driving the industry's innovations in customer experience. Retail is the #1 private-sector employer in the country If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you! This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
    $17-19 hourly Auto-Apply 60d+ ago
  • Coordinator, Dispatch

    McLane 4.7company rating

    Dispatcher job in Tracy, CA

    Take your career further with McLane! The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide. The Dispatch Coordinator position is responsible for Driver dispatch operations in the Transportation Department. Benefits you can count on: Pay rate\: $20.11 to $26.13 per hour. Generous benefits that start on your 60th day\: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days. 401(k) Profit Sharing Plan after 90 days. Additional benefits\: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more! What you'll do as a Dispatch Coordinator\: Prepare daily records and memos and maintain filing system for Driver Vehicle Inspection Reports. Complete transportation pouches including route manifests, invoices, special customer notifications, maps and stores keys for drivers. Develop and update driver and helper dispatch schedule daily. Understand DOT hours of service and ensure driver compliance. Set up daily tractor/trailer assignment for drivers. Verify roadworthiness and keep maintenance records for tractors and trailers. Call customers to inform them of variances in delivery times. Expedite driver manifests and highlight keys. Provide timely reports to immediate supervisor as requested. Possess very strong interpersonal skills and be able to discuss dispatch issues with Driver Specialists, Customers and managers. Meet this position's physical demands. Other duties may be assigned. Qualifications you'll bring as a Dispatch Coordinator Teammate\: High School Diploma. Knowledge of mainframe computer software (PeopleSoft) relating to record keeping/scheduling for drivers and helpers. Preferred experience in Windows environment and on Excel, Microsoft Word, and Access programs; or similar programs. Have 2 years in similar function (preferred). Map reading abilities. Understanding of distribution systems. Ability to communicate in various methods with different levels. Mathematical ability for maintaining schedules. Understanding of dispatch issues and procedures. This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards. Fit the following? We want you here! Safety-focused Reliable Adaptable Dedicated Moving America forward - together. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit https\://**********************************
    $20.1-26.1 hourly Auto-Apply 18d ago
  • Relief Police Dispatcher (Temporary Employee Pool)

    University of The Pacific 4.5company rating

    Dispatcher job in Stockton, CA

    Primary Purpose Responsible for receiving and transmitting routine and emergency telephone and radio messages. Viewing camera surveillance systems and identifying issues important to the department's mission. Essential Functions Answers emergency telephone requests for police, fire and medical emergencies. Dispatches police, required equipment, or arranges for response from other departments, as appropriate. Maintains radio communication with University police units and for maintaining logs of the activities of each officer. Maintains various departmental files including criminal records and confidential files. Assists in training new dispatchers. Performs a variety of clerical and typing work. Performs other duties as assigned or requested. University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritizes policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty and staff. Minimum Qualifications High School Diploma, or G.E.D. One (1) month of experience working in an office setting. Ability to type 40 words per minute. Must pass a complete police background investigation. Preferred Qualifications Skills/Knowledge and Expertise: Basic computer skills in Windows operating system, Microsoft Word and MS Excel. Ability to retain and read maps street, building, and compass directions. Ability to research and gather information from telephone interviews. Effectively communicate over telephone and radio equipment. Ability to condense lengthy information into coherent communication. Knowledge in the use of surveillance cameras, radios and other communication systems and equipment. Ability to think and act quickly in emergency situations. Ability to handle multiple tasks. Positive attitude, proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion. Successful completion of a POST Basic Dispatch Certificate. Applicants hired without this certificate will be required to complete certificate within one (1) year of hire. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice, equity, and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work. Work Schedule Work performed on a 24/7 operation, weekends, and nights. This is a temporary non-benefit eligible position.
    $42k-52k yearly est. 60d+ ago
  • Fuel Delivery Dispatcher

    Pacific States Petroleum

    Dispatcher job in Stockton, CA

    Now Hiring: Night & Weekend Dispatcher Pacific States Petroleum, Inc. is a leading on-site fueling company that's been serving California and Reno since 2001. We're more than just a logistics company-we're a team dedicated to exceptional customer service and innovative solutions. We started with one truck and a big idea: to provide unparalleled service by empowering our team members. If you're a problem-solver who thrives in a fast-paced environment and wants to be a vital part of a growing company, we want to hear from you. Must be able to attend training in our Concord office for a minimum of two months. Job Description As a Night & Weekday Dispatcher, you will be the central nervous system of our operations, ensuring our drivers and customers are supported with seamless logistics and communication. This is a critical role that requires a keen eye for detail and the ability to act with a sense of urgency. Your responsibilities will include: Route Management: Strategically determine and manage daily routes for a group of 5-10 drivers, making real-time adjustments to ensure efficiency and customer satisfaction. Operational Oversight: Monitor driver progress, manage time and attendance, and coordinate daily activities with account managers. Customer and Driver Support: Serve as the primary point of contact for incoming customer calls and driver communications, addressing service requests, issues, and questions effectively. Safety & Efficiency: Actively promote a positive safety culture and work to improve the productivity of our driving staff. Data & Reporting: Monitor fuel prices and loading preferences, and assist with data collection for our incentive pay programs. Schedule: Monday- Friday: Start time can range from 4:00 PM to 6:00 PM Qualifications Required: Previous experience as a dispatcher or a Class A/B driver. Proven ability to handle multiple tasks simultaneously and maintain composure under pressure. Excellent communication skills with professional phone etiquette. Proficiency in Microsoft Office and the ability to quickly learn new software. A high school diploma or equivalent. Other duties as needed or assigned Preferred: Knowledge of the Stockton and Central Valley geography is a significant plus. Compensation This is a full-time, salaried position with a starting pay of $70,000 to $73,000 annually, depending on experience. Ready to drive your career forward? Apply today to join the Pacific States Petroleum team! Direct applicants only. We do not accept unsolicited resumes from third-party recruiters, staffing agencies, or search firms. Any unsolicited resumes, including those submitted to hiring managers or our general careers email, will be considered the property of Pacific States Petroleum Inc. Submission of an unsolicited resume does not create a formal relationship and will not obligate Pacific States Petroleum Inc. to pay any fee should we hire the candidate. Powered by JazzHR I0Gb7YCREf
    $70k-73k yearly 14d ago
  • Dispatcher

    Apex Service Partners 4.2company rating

    Dispatcher job in Modesto, CA

    Derek Sawyers is a top-notch California contractor focused on providing significant value to our residential customers. We've been in business for 30+ years, and our growth continues due to our excellent reputation and company culture. The Dispatcher is responsible for dispatching technicians, addressing inquiries, resolving issues, and offering support related to HVAC products and services. Benefits: 401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance What you will do: Dispatch our technicians to customer homes Booking in-bound calls, emails to customers Selling products and services to existing customers Handle calls from over-flow Dispatching maintenance technicians to customers What you bring: Experience in dispatching for the trades is preferred 1+ years of customer service 1+ year of call center experience 1+ year of dispatching experience Strong attention to detail Conscientious, team player Honesty, integrity, quality craftsmanship, and a good attitude Flexible availability, reliable transportation Computer/ software knowledge a plus Physical Demands: Stand/Sit: Must be able to remain in stationary position 50% of the May be required to bend, climb (Stairs/Ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run May be required to drive and sit for long periods of time May be required to maneuver up to 25 lb. by lifting, carrying or pushing Pay Transparency: The starting rate for this opportunity ranges from $18-$22, based on experience. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate's salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rating based on location and experience. We are an equal opportunity employer. We provide equal employment opportunities to everyone, regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. Derek Sawyer's is an equal opportunity employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by an Apex recruiter with *************************** email directly from our organization.
    $18-22 hourly Auto-Apply 48d ago
  • Public Safety Dispatcher - Entry Level

    City of Livermore (Ca 3.9company rating

    Dispatcher job in Livermore, CA

    WE STRONGLY ENCOURAGE APPLICANTS TO READ THE JOB ANNOUNCEMENT, INCLUDING THE SUPPLEMENTAL QUESTIONS, IN ITS ENTIRETY BEFORE SUBMITTING AN APPLICATION FOR THIS POSITION. ANNOUNCING NEW STEP INCREASE: $96,606 - $127,083* * Top Step Compensation including Holiday In-Lieu Pay and Uniform Allowance. Are you searching for a position to become a first responder in a challenging fast-paced environment? Public Safety Dispatchers play a crucial role in supporting police and other public safety personnel by providing essential communication services on a 24/7 basis. This demanding profession requires great communication, multitasking, and data entry skills. If you are someone who stays calm and professional under pressure, values integrity and accountability, and intends on delivering exceptional service to the City of Livermore and our community, we encourage you to apply today! CLICK HERE to view the job announcement. DEFINITION Under general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to police and fire procedures; provides support services and maintains records; and performs other duties as assigned. DISTINGUISHING CHARACTERISTICS The Public Safety Dispatcher provides technical communications support and computer information processing for police and fire activities as well as animal control and public services functions. In addition to call taking and dispatching, incumbents perform varied record keeping, information retrieval, and similar work in support of public safety activities. Incumbents are expected to exercise independent judgment in the performance of their duties with minimum supervision. SUPERVISION RECEIVED General supervision is provided by the dispatch supervisor with direction provided by other supervisory or management staff. SUPERVISION EXERCISED As experience is gained, incumbents in this classification may provide direction and training to other Public Safety Dispatchers. Examples of Important and Essential Functions Call Taking and Dispatching Functions Answers 911 emergency and misdirected non-emergency calls, and a variety of other public safety telephone lines; communicates and relates effectively to those contacted in the course of the work; obtains essential information from reporting parties about the nature of the emergency; enters information into computer terminals; enters control codes and searches files to research and provide information; assesses urgency of call and assigns code; assesses the nature of the emergency, determines appropriate response level, determines closest available and most appropriate company, and dispatches police, fire, medical aid, rescue, and hazardous material calls via two-way radio or telephone; directly broadcasts critical police emergency calls and general information bulletins; enters, updates, and monitors information such as time assignment, en route time, arrival, clearance, and other related information for each emergency and non-emergency event; monitors location and verifies safe status of public safety and other specified City personnel; monitors and controls radio traffic; connects special hearing-impaired telephone lines to transcription apparatus; dispatches animal services assignments, as needed; refers non-emergency calls to other resources including other City departments, governmental, and private agencies; answers questions and provides information to the public, as appropriate; answers building intercom system and grants identified personnel access through remote-controlled security doors; calls in relief personnel to maintain public safety staffing levels; alerts other agencies and coordinates mutual response radio traffic; and initiates follow-up calls as requested. Administrative Functions Reviews and records case information; assigns case numbers; tallies assigned calls, balances police officer assignments, and coordinates break periods; may take brief, limited telephone reports of lost property; maintains logs and records; enters information into automated record files; reproduces computer generated bulletins; prepares letters and reports and other related forms and records; conducts radio equipment tests; may retrieve or review dispatch recordings; may classify and sort dispatch cards, as needed; and may be assigned to assist in processing arrested persons to jail. Job Related and Essential Qualifications Demonstrated Knowledge of: Modern office practices and procedures; proper English usage, grammar, spelling, and punctuation; alphabetic, chronological, and numeric filing systems; effective communication techniques; community resources; map reading; and personal computer operating systems and software applications. Demonstrated Skills to: Analyze situations quickly and make sound decisions in emergency and routine situations; demonstrate excellent interpersonal skills including communicating effectively with those contacted in the course of work; perform multiple tasks concurrently; quickly read and retain information; quickly interpret maps and floor layouts; relate effectively to co-workers; speak in a clear and understandable voice; write basic letters, memos, and reports; utilize personal computers and computer software to perform word processing and spreadsheet functions; meet the City's keyboarding standard (35 net wpm); and exemplify an enthusiastic, resourceful, and effective service attitude with co-workers and the public. Ability to: Learn the techniques, procedures, methods, and City dispatching codes used in the operation of a highly technical communications center; use patience, courtesy, and tact in dealing with the public; recognize and discern various emotional states when dealing with citizens in person and while on 911, emergency, and business lines; recognize the voices of field units; and quickly operate electronic data processing equipment and radio consoles. Experience, Education, and Training Guidelines: Any combination of experience, education, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be: Experience:Two years of experience involving heavy public contact while performing multiple tasks and using a computer. Education:Equivalent to graduation from high school.College course work incommunications, business administration, or a related field are desirable. Training:Any recent training such as academic courses and certification programs which are relevant to this job classification. Certification:Possession of POST Public Safety Dispatching Certificate is required prior to the completion of the probationary period. License:May require the possession of a valid California driver's license and satisfactory driving record as determined by the City. Other Requirements:Willingness and ability to work any shift in a 24 hour period, holidays, weekends, scheduled and emergency overtime, and be available for call back as required; attend classes during work and non-work hours as required; maintain the certifications necessary for this job classification; and wear a uniform and comply with departmental grooming standards. Special Requirements:Essential duties may require the mental and/or physical ability to quickly read fine print, charts, graphs, maps, and computer monitors; see fine detail with no color deficiencies; hear and understand radio and telephone transmissions through headsets, handsets, and speakers, sometimes with interference, static, and background noises, such as with others talking in the room, audible traffic noise, and telephone ringing; hear a telephone ring when the bell unit is located 30' away; discern various tones, rhythms, and series of "beeps" through a headset and over a speaker; discern when a person is speaking with varying degrees of volume, such as shouting or whispering including emotional states; speak quickly in a clear, understandable voice with sufficient volume and tone quality to project effectively over radio, telephone, and in person; move quickly about the building or to other buildings, as needed; stamina to sit for long periods of time and to work long hours; operate computer keyboards and complex radio computer equipment; strength to safely lift and maneuver up to 40 pounds; and quickly bend, reach, climb step stools, and stoop. Additional Information Non-Exempt.
    $52k-66k yearly est. 25d ago
  • Dispatcher

    Knight's Site Services, Inc.

    Dispatcher job in Stockton, CA

    Pay Rate: $20 - $25 per hour $1000 Signing Bonus Shift/Hours: Monday - Friday, 6:00 AM - 3:00 PM / 8:00 AM - 5:00 PM. Overtime available We offer a comprehensive package of benefits for eligible employees including: · Paid time off · 401(K) · Health Insurance · Vision Insurance · Dental Insurance · Life Insurance Position Purpose/Summary: Under the general supervision of the Branch Manager, this person will answer calls, assist drivers, and coordinate schedules. Must have the ability to multitask in a fast-paced work environment. This person must be detail oriented, with the ability to prioritize and follow through with work assignments. This position works closely with other departments, to benefit the company and assist with its overall success. Travel to Sacramento may be required. Duties and Responsibilities: Answer incoming calls and evaluate the possible need for implementation on route. Direct information regarding services to the appropriate person or division. Assist the team in a variety of duties, including but not limited to contacting drivers, updating routes, filtering calls, and handling pick-up scheduling. Assist with coordinating jobs on a daily basis. Assist with permitting. Assist with reporting for: Pump/Dump manifest and DVIR Work closely with Division Supervisors (need for additional routes, drivers, etc.) Follow-up on assigned tasks to ensure completion in a timely manner. Prioritize daily tasks and review any last-minute orders or changes to routes for missed or bypassed services. Communicate regularly with Branch/Area Management/Supervision and on upcoming projects or special events. Act as a liaison between field operations and office personnel to resolve general inquiries related to service and customer satisfaction. Maintain an open line of communication with customer service and billing. Other duties as assigned. Requirements: Requirements/Skills: High School diploma/GED Experience in transportation planning is preferred Knowledge of GIS and GPS systems for tracking purposes Strong analytical skills to assess transportation data effectively Reliability and trustworthiness Able to handle large tasks and prioritize importance of each project Ability to handle high volume of phone calls Focus on quality customer service Ability to multi-task and keep a positive attitude in a fast-paced environment Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands and fingers, handle or feel, and talk or hear. The employee frequently is required to sit, stand, and walk, sometimes long distances. The employee is required to reach with hands and arms. The employee may frequently also stoop, kneel, crouch or crawl. The employee must lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision & ability to focus. Work environment: Ambient room temperatures, lighting, and traditional office equipment as found in a typical office environment.
    $20-25 hourly 10d ago
  • Police Dispatcher Lateral

    City of Antioch (Ca 4.0company rating

    Dispatcher job in Antioch, CA

    Competitive Monthly Cafeteria Benefit Plan Contribution for Medical Benefits! Bilingual Incentive Pay, Educational Incentive Pay, POST Certificate Incentive Pay and so much more! This is a continuous posting and job posting may close at any time. Applicants are encouraged to apply as soon as possible. The City of Antioch is currently accepting applications for the Police Dispatcher position located within the Antioch Police Department. The Police Dispatcher evaluates response necessary as dictated by a given request for service. BENEFIT INFORMATION Collective Bargaining Representation: Antioch Police Officers Association (non-sworn) Bargaining Unit and Tentative Agreement| Benefits * Benefits: Cafeteria Plan (City of Antioch pays 100% of Kaiser rate, up to family tier) | CalPERS Medical Health Plans | Vision (VSP) | Dental (Delta Dental) * Retirement: CalPERS Classic Members 2.7% @ 55, New PEPRA Members 2% @ 62 * 457 Deferred Compensation Option * Life Insurance * Tuition Reimbursement * Full Gym on Premises PLEASE NOTE: * TO BE CONSIDERED A LATERAL APPLICANT, YOU MUST HAVE AT LEAST TWO (2) YEARS OF EMPLOYMENT AS A POLICE DISPATCHER IN THE STATE OF CALIFORNIA. * THIS RECRUITMENT IS TO ESTABLISH A 12-MONTH ELIGIBILTIY LIST. THIS RECRUITMENT CAN CLOSE AT ANY TIME SO CANDIDATES ARE ENCOURAGED TO APPLY IMMEDIATELY. * ORAL BOARD INTERVIEWS ARE TBD * THE CITY RESERVES THE RIGHT TO MODIFY THIS SCHEDULE. Under general supervision, performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying 9-1-1, emergency, and non-emergency calls for service for the cities of Antioch and Brentwood, as well as Antioch Animal Control; inputs calls into CAD (computer aided dispatch); dispatches appropriate units and coordinates response of emergency personnel; operates a variety of telecommunications equipment including radio, telephone, and computer aided dispatch systems; and performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to law enforcement activities. Examples of Duties The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. * Receive, classify, and prioritize all incoming calls to the dispatch center including 9-1-1 calls, emergency, and non-emergency calls received from citizens and allied agencies requesting service or information; operate a variety of public safety communications equipment including 9-1-1 emergency telephone equipment, computer aided dispatch systems, and multi-channel radio system. * Evaluate response necessary as dictated by a given request for service; determine nature, location, and priority of calls; operate computer aided dispatch system to create calls for service within response criteria guidelines; assign and dispatch personnel in accordance with policies and procedures; transfer calls to other appropriate agency in accordance with established procedures; obtain and dispatch other support services as necessary. * Maintain contact with all units on assignment; maintain status and location of field units; monitor multiple radio frequencies; relay emergency and non-emergency information to public safety personnel in the field. * Retrieve information from local, state, and national computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles, restraining orders, criminal histories, parolees, and other related information; relay information to officers in the field. * Operate computer terminals to enter, modify, and retrieve data such as stolen and recovered property, towed and stolen vehicles, missing and unidentified persons, citations, field interviews, driver license and vehicle registration information, and warrants on wanted persons; compose and transmit messages to other agencies. * Enter and remove data and information from various local, statewide, and national law enforcement computer systems including the Records Management System (RMS), Criminal Justice Information System (CJIS), and National Crime Information Center (NCIC); provide support to officers by gathering information from various computer systems including DMV, CLETS, and the County's system. * Notify and dispatch Antioch and Brentwood Public Works staff, and Antioch Animal Control Officers for after hours call outs. * Monitor the County Warning Systems Computer (CWS). * Implement Amber Alerts and Code 666's. * Monitor the security cameras and security doors inside and surrounding the Antioch Police Department. * Testify in court. * Perform related duties as required. Typical Qualifications Knowledge of: * Operations, services, and activities of a public safety telecommunications and dispatch center. * Operational characteristics of modern public safety telecommunications equipment including computer aided dispatch systems and multi-channel radio systems. * Law enforcement and emergency service procedures for responding to and handling reported incidents. * Techniques of questioning for both emergency and non-emergency calls. * Methods and techniques of receiving, prioritizing, and dispatching emergency and non-emergency calls for service. * Radio codes currently used by the Police Department. * Functions of the Police Department and other City departments. * Geographic features and locations within the area served. * English usage, spelling, grammar, and punctuation. * Modern office procedures, methods, and computer equipment. * Pertinent federal, state, and local laws, codes, and regulations. * Methods and techniques of telephone etiquette. * Methods and techniques of conflict resolution. * Principles and procedures of record keeping. Ability to: * Respond to and resolve difficult and sensitive citizen inquiries and complaints. * Effectively communicate and elicit information from upset and irate callers. * Speak clearly and concisely in an understandable voice via radio and telephone and in person. * Hear and distinguish radio voice traffic within normal levels and over background noise. * Make independent decisions that affect the safety of public safety personnel, citizens, and property such as those involved in determining the urgency of requests received and the appropriate action to take. * Dispatch police units quickly and effectively. * Think quickly, calmly, and clearly in emergency situations. * Perform multiple tasks simultaneously. * Operate a variety of telecommunications receiving and transmitting equipment including radio transmitting communication equipment, teletype equipment, and computer equipment. * Operate specialized public safety computer systems and applications. * Read and interpret maps and other navigational resources and give directions. * Type and enter data accurately at a speed of 45 net wpm. * Work under pressure, exercise good judgment, and make sound decisions in emergency situations. * Understand and follow oral and written instructions. * Interpret, apply, and explain applicable federal, state and local policies, procedures, laws, codes and regulations including police records retention and dissemination policies and procedures. * Maintain composure, alertness and concentration while working for extended periods of time. * Compile, maintain, process, and prepare a variety of records and reports. * Deal tactfully and courteously with the public reporting emergencies and seeking information or filing a report. * Maintain confidentiality. * Communicate clearly and concisely, both orally and in writing. * Establish and maintain effective working relationships with those contacted in the course of work. ENTRY LEVEL CANDIDATES: Education/Training: * Graduation from high school or equivalent. Experience: * Some experience in a law enforcement agency in the capacity of public safety Dispatcher (Police, Fire or Emergency Medical Services) that included utilization of a computer aided dispatch system to perform job duties is desirable. LATERAL CANDIDATES: Education/Training: * Graduation from high school or equivalent, supplemented by successful completion of the basic Dispatcher course. Experience: * Two (2) years of experience in a law enforcement agency in the capacity of public safety Dispatcher that included utilization of a computer aided dispatch system to perform job duties. License or Certificate: * Entry Level Candidates/Employees: Ability to obtain the P.O.S.T. certification in Basic Police Dispatch within 12 months of completing probation. * Lateral Candidates/ Employees: Possession of the P.O.S.T. certification in Basic Police Dispatch. * All Candidates/Employees: Possession of an appropriate, valid California driver's license and a satisfactory driving record are a condition of hire. A satisfactory driving record is one absent of misdemeanor convictions or multiple infraction convictions. Loss of a driver's license and/or an unsatisfactory driving record may result in employee discipline, up to and including termination. Criminal Record: All Police Dispatchers shall not have been convicted of any felony. A misdemeanor conviction may result in applicant disqualification and employee disciplinary action, up to and including termination. A complete background investigation will be conducted prior to hire. * A TYPING CERTIFICATE IS REQUIRED AND MUST BE ATTACHED AT TIME OF APPLICATION* TYPING CERTIFICATE REQUIREMENT: A typing certificate, validated within the last six (6) months, must be attached to your on-line application. Certificates indicating a typing speed of at least 45 net words per minute (wpm) will be accepted from a recognized employment agency, business school, or adult school. NO ON-LINE TYPING CERTIFICATES WILL BE ACCEPTED. The certificate MUST: * Indicate it was a 5-minute timed exercise * Show the number of errors * Show the gross wpm * Show the net wpm (calculated by deducting 2 wpm for each error) The City reserves the right to refuse any certificate and require a re-test. If a valid typing certificate is not submitted at the time of application, your application will be disqualified. PHYSICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. * Environment: Work is performed in an office and/or emergency services dispatch center setting with extensive public contact; incumbents are required to work evening, night, weekend, and holiday shifts; incumbents may be called back or held over to maintain staffing levels. * Physical: Primary functions require sufficient physical ability and mobility to work in an office and emergency dispatch center setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard and headset; and to verbally and audibly communicate to exchange information. Supplemental Information In accordance with applicable federal, state and local law, the City of Antioch provides equal opportunities for applicants and employees, regardless of race, gender expression, age, pregnancy, religion, creed, color, national origin, ancestry, physical or mental handicap, genetic information, veteran status, marital status, sex or any other protected class or status. The City of Antioch does not show partiality or grant any special status to any applicant, employee or group of employees unless otherwise required by law. The City of Antioch will recruit and hire only those individuals who demonstrate a commitment to service and who possess the traits and characteristics that reflect personal integrity and high ethical standards. EEO/ADA: The City of Antioch is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at ************ or **************** prior to the final filing date.
    $48k-61k yearly est. 1d ago

Learn more about dispatcher jobs

How much does a dispatcher earn in Modesto, CA?

The average dispatcher in Modesto, CA earns between $29,000 and $56,000 annually. This compares to the national average dispatcher range of $27,000 to $44,000.

Average dispatcher salary in Modesto, CA

$40,000

What are the biggest employers of Dispatchers in Modesto, CA?

The biggest employers of Dispatchers in Modesto, CA are:
  1. Apex Services
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