ESSENTIAL RESPONSIBILITIES AND DUTIESSummary/Objective:The Dispatcher is responsible for receiving, accurately entering and processing customer orders for concrete and aggregates while ensuring quality service and the timely delivery of ordered products.
Essential Functions:Receive customer orders over the phone for shipment of concrete and sand and gravel.
Enter customer orders in computer system and ensure information is entered accurately to avoid erroneous deliveries and errors.
Review information with customer to ensure sufficient quantities and materials are ordered.
Verify delivery dates and times, delivery addresses, directions and any special instructions are accurate.
Educate customers on products and make recommendations.
Provide customers with the company website for valuable customer tools and resources.
Process COD orders which includes quoting prices and quantities according to zones.
Verify and approve all necessary information for credit card charges.
Process credit card sales through telecheck machine.
Interact daily with CSC personnel, customers, delivery professionals and plant personnel to ensure efficient and effective deliveries.
Monitor daily KPI dashboards.
Troubleshoot customer complaints and provide an appropriate resolution to the problem.
Document and if necessary elevate to Manager and/or other appropriate manager (Sales, Operations, CCO, Safety) for resolution and follow-up.
Promptly notify Safety, Operations Manager and/or other appropriate personnel of any accidents, material spills, or job site safety issues which may arise.
Assign delivery professionals to specific jobs.
Dispatch trucks to appropriate plants and delivery sites.
Forward information to plant for filling orders.
Monitor truck activity to maintain timely schedules and delivery of orders.
Develop schedules for next assignments so that trucks are dispatched based on availability.
Other duties as assigned.
Non-Essential Functions:Maintain customer relations with all customers.
Perform miscellaneous administrative functions as required.
Assist Customer Service Representatives as needed.
JOB SPECIFICATIONSWork Environment:Work time will be indoors/office.
Noise level will be moderate.
Physical Demands:Sit approximately 8 hours per day.
ADDITIONAL QUALIFICATIONSExperience:Previous experience in a logistics or dispatch environment.
Special Skills:Written communication, verbal communication, and basic mathematical skills.
Ability to use a computer including Microsoft Office, Dispatch system.
Data entry skills.
Excellent interpersonal skills.
Ability to work in a high-stress, fast-paced environment.
Able to read maps and provide written and verbal directions.
Familiar with on-line tools for maps and directions.
Excellent organizational skills.
Must be able to identify and resolve problems in a timely manner.
Certifications:N/AIndustry Related Experience or Skills:Background in concrete, sand and gravel or transportation (preferred).
Education Required: High SchoolPreferred Education: N/ABilingual in Spanish Preferred: Yes
$26k-34k yearly est. Auto-Apply 5d ago
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Tran- Zone Dispatcher
Guilford County Schools 4.1
Dispatcher job in North Carolina
Classified - Transportation
Date Available: 08/18/2025
Fair Labor Standards Act Classification: Non-Exempt
Position Term: 12 month
Classification: Continuing
Time Basis: Full-Time
Position Type: Classified
Benefits: Full
Starting Salary: $17.48 per hour
Pay Grade: 64
GCS Salary Schedules
Attachment(s):
Tran-Zone Dispatcher
$17.5 hourly 60d+ ago
Coordinator, Dispatch
McLane 4.7
Dispatcher job in Newton, NC
Take your career further with McLane!
The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide.
The Dispatch Coordinator position is responsible for Driver dispatch operations in the Transportation Department.
Benefits you can count on:
Schedule\: Sunday, Monday, Thursday and Friday 6\:00pm-4\:30am.
Pay rate\: $20.25 to $26.25 per hour.
Class A CDL is preferred.
Generous benefits that start on your 60th day\: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days.
401(k) Profit Sharing Plan after 90 days.
Additional benefits\: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!
What you'll do as a Dispatch Coordinator\:
Prepare daily records and memos and maintain filing system for Driver Vehicle Inspection Reports.
Complete transportation pouches including route manifests, invoices, special customer notifications, maps and stores keys for drivers.
Develop and update driver and helper dispatch schedule daily.
Understand DOT hours of service and ensure driver compliance.
Set up daily tractor/trailer assignment for drivers.
Verify roadworthiness and keep maintenance records for tractors and trailers.
Call customers to inform them of variances in delivery times.
Expedite driver manifests and highlight keys.
Provide timely reports to immediate supervisor as requested.
Possess very strong interpersonal skills and be able to discuss dispatch issues with Driver Specialists, Customers and managers.
Meet this position's physical demands.
Other duties may be assigned.
Qualifications you'll bring as a Dispatch Coordinator Teammate\:
High School Diploma.
Knowledge of mainframe computer software (PeopleSoft) relating to record keeping/scheduling for drivers and helpers.
Preferred experience in Windows environment and on Excel, Microsoft Word, and Access programs; or similar programs.
Have 2 years in similar function (preferred).
Map reading abilities.
Understanding of distribution systems.
Ability to communicate in various methods with different levels.
Mathematical ability for maintaining schedules.
Understanding of dispatch issues and procedures.
This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.
Fit the following? We want you here!
Safety-focused
Reliable
Adaptable
Dedicated
Moving America forward - together.
We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.
Candidates may be subject to a background check and drug screen, in accordance with applicable laws.
All applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
For our complete EEO and Pay Transparency statement, please visit https\://**********************************
$20.3-26.3 hourly Auto-Apply 36d ago
Fire Your Dispatcher! O/O's 88% to 92%
Fifth Wheel Transportation
Dispatcher job in North Carolina
*88% to 92% of Gross *NO ESCROW *Self Dispatch Plan your own Loads *Major Fuel Discounts *HUGE Safety Bonuses *Trailer rental available *Plates Available *Plan your own Home time Self Dispatch Owner operators with VAN equipment in North Carolina (NC), South Carolina (SC), Kentucky (KY) Earn up to $8,000 weekly with 88% to 92% gross pay. Power-only options available. , weekly direct deposit, fuel program, and optional trailer rental. Apply now and drive with freedom.
- Valid CDL-A license
- Minimum 2 years of experience
- 2005 or newer tractor
- Must not be leased to another carrier
- Must be eligible to operate under our MC
- No DUI Careless Wreckless Driving
- No SAP
- 15+ over Speeding
$25k-36k yearly est. 60d+ ago
Dispatcher - RDU International Airport NC
Pacific Aviation 4.1
Dispatcher job in Morrisville, NC
Job Description
Our Pacific Aviation/SAS family creates an environment where, together, we can all succeed.
Pacific Aviation (with Superior Aircraft Services) is an airport-handling provider dedicated to providing exceptional service for some of the world's finest airlines. By developing and growing our people, we know that our team members are the reason for our 25-year plus success record. We currently support major west coast airports and have recently expanded the Pacific Aviation service to the East Coast.
At Pacific Aviation/SAS we don't just accept differences - we celebrate them and believe that a diverse team is a strong team. We thrive on our varied backgrounds and perspectives for the benefit of our employees, our services, and our community. All candidates for hire, promotion and performance are evaluated on the basis of merit alone.
Superior Aircraft Services is looking for a dedicated and motivated professional to join our team as a Dispatcher. In this role you will be responsible for ensuring the overall operations of the airport are met by providing support and communication with Airlines and Supervisors.
Requirements
What you will do:
Answer phone calls for wheelchair requests from airlines
Input Wheelchair Requests and Dispatching Ticket Counters, Arrivals, and Boarding
Communicate the Status of Wheelchair Requests to Airlines
Maintain Radio Communication with Supervisors
Maintain Deviation of Employees, Assign Lunches and Breaks to agents
Maintain Operation Plan and Boarding Log
Assist passengers at the arrival and departure
Communicate any issues to Supervisors
What you will bring:
Act as a representative of Pacific Aviation and Superiors Aircraft Service's core values:
Respect: We respect and promote each other's humanity
Growth: We invest in personal development and professional growth
Honesty: We are honest, open, and transparent
Recognition: We encourage diversity of thought and celebrate exceptional contributions
Responsibility: We earn trust by taking responsibility for our actions
Teamwork: We support each other as a team
Resiliency: We are resilient and preserve to create positive outcomes
Safety & Security: We recognize our responsibility for the safety and security of the entire aviation community
Additional Requirements:
Pass required airport background check
Swiftly walk long distances for extended periods of time
Benefits
$14.00 per hour
Paid Training
Holiday Pay
Uniform
Flexible Schedule
Superior Aircraft Services, Inc. is an equal employment opportunity employer.
$14 hourly 18d ago
Dispatcher I
The CMA CGM Group 4.7
Dispatcher job in Clayton, NC
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
Pay Range: $19.19 - $21.50/hr
Shift: Monday - Friday 7:00am to 3:00pm EST
Location: 1564 Innovation Blvd., Clayton, IN 46118
YOUR ROLE
Are you known for your coordination skills? Are you passionate about safety and regulation compliance? If so, we have an opportunity that would allow you to manage driver route assignments, ensuring compliance with DOT regulations and established internal policies and guidelines.
WHAT ARE YOU GOING TO DO?
Develop and provide excellent customer service to internal and external customers.
Dispatch drivers for U.S. domestic shipment pick-ups and deliveries. Ensure compliance with DOT regulations and established internal policies and guidelines.
Prioritize time sensitive cargo.
Notify drivers of pick-up and delivery assignments.
Maintain shipment information under the Customs control document.
Ensure required paperwork is submitted timely to Import personnel.
Manage stored data and enter new data in computer database.
Assist with shrink-wrapping, loading and downloading freight, verifying the labeling of domestic shipments, and noting the count and condition of cargo received.
WHAT ARE WE LOOKING FOR?
Education and Experience: High School Diploma or GED; Minimum two years related experience. Minimum one year of industry experience preferred. Knowledge of local geographic market.
Credentials: Valid state issued Class C Driver's License (Not Required). Forklift Certification. DOT Dangerous Goods/Hazardous Materials Certification. (Will receive CEVA certification training) Ability to frequently lift and/or move up to 50 lbs. Ability to drive and/or operate heaving machinery or equipment.
Skills: Basic proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing skills and/or data entry skills. Ability to add, subtract, multiply and divide.
Characteristics: Demonstrated leadership ability. Ability to read, comprehend, and complete basic checklists, forms or other related documents. Ability to identify and resolve problems in a timely manner. Responds promptly and professionally to customer needs.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.
It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.
#LI-KS1
CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: ************************************. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.
Information provided is true and accurate. False statements or information will result in the application voided.
Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.
$19.2-21.5 hourly Easy Apply 26d ago
Dispatcher, Truck and Equipment
Integra Staffing and Search
Dispatcher job in North Carolina
Job Description Truck/Equipment Dispatcher Candidate must have good communication, interpersonal skills and organizational skills. Ideal candidates will be reliable, flexible, critical-thinking problem solvers. Some Duties Include:
Monitor availability and maintain schedules concerning all aspects of trucking operations
Use computers, phone, and other technological devices with ease
Determine types and number of trucks needed for all projects
Schedule and dispatch vehicles to appropriate location
Orders and maintains needed truck shop supplies
Coordinate and facilitate resources daily to meet work schedule
Be comfortable in a construction environment
Have experience using two-way radios
Assist transportation manager with supervision of transportation department employees
Learn and follow all safety regulations.
Be familiar with DOT regulations.
Work occasional nights, weekends, holidays and/or overtime.
Some travel may be required.
Complete other duties as assigned by supervisor and/or management
Pre-employment checks include reference checks and drug testing and DMV records (as
needed).
$26k-39k yearly est. 60d+ ago
Dispatcher/Pager
G2 Secure Staff 4.6
Dispatcher job in Raleigh, NC
Coordinate communications to the cabin service agent team and management as well as updates / notifications between the the Client and employees. Ensures all data is recorded according to company procedures.
QUALIFICATIONS:
A. EDUCATION AND EXPERIENCE
1. High School diploma or equivalent.
2. Previous airport and/or customer service experience preferred.
3. Previous radio / phone dispatch experience desirable.
4. Previous supervisory experience preferred.
5. Must have good working knowledge of office environment software applications (word-processing, spreadsheet, data management).
6. Must be 18 years of age or older.
7. Must have a reliable telephone and transportation number.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Treat all information as confidential.
2. Posses the tact to deal with all levels of situations, client representatives, employees and the public.
3. Ability to work from verbal and written instructions.
4. Ability to communicate in English clearly and concisely verbally and in written form.
5. Must be detail-oriented and perform with minimal supervision.
6. Must be able to handle multiple situations simultaneously.
7. Must have excellent radio/telephone skills.
8. Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.
9. Must be able to lift, carry and/or hold up to 75 lbs.
10. Must pass pre-employment and random drug test.
11. Must complete a criminal background check.
12. Must meet necessary requirements to obtain a security sensitive identification badge.
13. Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
1. Must be familiar with and abide by all Client/company regulations.
2. Work with Client Special Services Representatives to ensure all requests for services are met.
3. Pull assignments or work orders from computer, as needed.
4. Do all reports accurately and in a timely manner.
5. Must be familiar with all FAA/ TSA/Airline/Company regulations.
6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
7. Escalate issues to operations Manager Immediately.
8. Deal courteously and tactfully with fellow employees and passengers if necessary.
9. Communicate effectively with fellow employees.
10. Maintain all service transactions in Cabin Service tracking program (where available) or in the appropriate format for the location.
11. Create and generate reports of service performance in locations with the Cabin Service tracking program software or via manual performance logs.
12. Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner.
13. Maintain and distribute radios (where applicable).
14. Always complete the appropriate documentation and reports in thorough and timely manner.
15. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
16. Provide general information and directions to passengers.
17. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
18. Attend meetings and inservices as required.
19. Utilize appropriate communications channels and maintain records, reports and files as required.
20. Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible.
21. Identification badges must always be visible.
22. Adhere to company policies and procedures and participate in achievement of company objectives.
23. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
24. Perform other duties as requested.
$30k-38k yearly est. 2d ago
Dispatcher
ABC Legal Services 4.1
Dispatcher job in Charlotte, NC
ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.
Job Overview:
As a Dispatch Coordinator you'll play a critical role in ensuring legal documents are delivered quickly and accurately. This role ensures every job is claimed, dispatched, and completed in a timely manner, while coordinating and communicating frequently with servers and internal partners to keep operations running smoothly. We are looking for someone who thrives within a fast-paced, metrics driven environment. If you love a good challenge and energize others with your enthusiasm to succeed in the goals of the team, we want to hear from you!
This position is remote but located in North Carolina.
Key Responsibilities:
Monitor skye (internal application) task board to identify aging unclaimed jobs.
Identify a server to claim the job by reaching out to the primary server and servers nearby using skye, the map and leveraging tools such as text, phone and email to communicate.
Identify jobs that are unable to be claimed due to missing customer information (I.e. county or zip code, missing server names on Orders and other scenarios that prevent a job from being claimed or dispatched.
Resolve and escalate to teams if needed.
Monitor and report trends in stuck jobs if you see an increase in the same scenarios.
Review unclaimed zip codes in assigned states and work with servers in the county to get those areas claimed or understand why and work with the regional recruiter to escalate the findings.
Notify recruiter of locations needing additional coverage due to an increase in volume, unclaimed zip codes, use of offline vendors, continued dispatch to sheriff or poor performance of local servers.
Qualifications:
1-2 years of experience in dispatching, customer service, operations coordination, or a similar fast-paced, communication-heavy role
Strong organizational skills with the ability to manage high-volume tasks and shifting priorities
Excellent verbal and written communication skills
Ability to analyze information, identify roadblocks, and escalate issues appropriately
Comfortable navigating digital tools, internal platforms, and map-based systems
Proven ability to work independently while contributing to team goals
Reliable, consistent, and able to follow established processes with high accuracy
Benefits:
Health, Dental, Vision insurance
401(k) with company matching
Paid time off
7 Paid company holidays
4 Floating holidays per-year
Life Insurance and AD&D Insurance
Long Term Disability
Health Care Reimbursement Flexible Spending Account
Dependent Care Flexible Spending Account
EAP (Employee Assistance Program)
Pet Insurance
Starting Pay: $15.00 - $17.00 per hour
Schedule: Full-time, Monday through Friday
$15-17 hourly Auto-Apply 7d ago
Senior AOG Dispatcher
Exclusive Jets
Dispatcher job in Kinston, NC
The Senior AOG Dispatcher is responsible for coordinating, planning, and supporting all aspects of aircraft-on-ground (AOG) events to ensure the fastest possible return to service. This role requires strong technical knowledge, logistical coordination, and communication with internal maintenance teams, vendors, and flight operations. The Senior AOG Dispatcher serves as the primary point of contact for AOG scheduling and materials planning during assigned shifts, ensuring all resources are aligned for efficient, compliant maintenance execution.
This position will not require physical maintenance to be performed on the aircraft.
Essential Functions
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
Plan and coordinate all maintenance activities associated with AOG recovery events, ensuring timely return-to-service.
Develop and maintain short-term and long-term maintenance schedules for AOG events, line maintenance, and unscheduled repairs.
Communicate in real time with Maintenance Control, Technicians, Parts/Materials, and Engineering to align manpower and logistics.
Source and coordinate parts and tooling through internal inventory, external vendors, and logistics providers to minimize aircraft downtime.
Track and monitor AOG progress, ensuring all milestones and required documentation are completed in compliance with FAA and company standards.
Review work packages, maintenance releases, and discrepancies for completeness and accuracy.
Identify process improvements for efficiency and AOG response optimization.
Act as lead planner on shift, providing direction and mentoring to AOG Planners or Coordinators.
Maintain accurate records and reports of AOG events, downtime, and cost analysis for management review.
Interface with flight operations to provide recovery timelines and status updates.
Coordinate after-hours vendor support for maintenance or logistics needs as required.
Required Skills and Abilities
Proven ability to plan and prioritize in a fast-paced, high-pressure environment.
Strong organizational and scheduling skills with attention to detail.
Excellent communication skills - capable of providing clear, concise updates to customers and internal teams.
Proficient in Microsoft Office (Outlook, Excel, Teams) and maintenance tracking systems.
Customer-focused mindset with a sense of urgency for time-critical operations.
Ability to work variable shifts, including nights, weekends, and holidays, to support 24/7 AOG operations.
Self-motivated, decisive, and able to manage multiple events simultaneously.
Cognitive and Analytical Requirements
Strong critical thinking skills for resource planning and problem-solving.
Ability to interpret maintenance tracking data and adapt plans accordingly.
Comfortable making quick, informed decisions under time constraints.
Preferred Competencies & System Knowledge
Aviation maintenance tracking platforms (Corridor, CAMP, etc.)
Workflow/task management tools (Airtable, Smartsheet, etc.)
Prior experience in AOG planning, MRO scheduling, or aviation logistics coordination.
Advanced Excel (pivot tables, filters, analytics).
Work Environment
Primarily office environment, with occasional travel for operational support or training.
Extended or irregular hours may be required to meet AOG response needs.
Physical Demands
Must be able to communicate clearly via phone, email, and virtual platforms.
Ability to sit at a desk and work on a computer for prolonged periods of time.
Must be able to talk and hear in order to communicate effectively with colleagues and external partners.
Occasional standing, walking, bending, and reaching as required to carry out routine office tasks.
Ability to occasionally lift and move office supplies or equipment up to 15-20 pounds.
Vision requirements include close vision for computer and paperwork.
EEO statement
fly Exclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
Required Education and Experience
Education: Associate or bachelor's degree in aviation maintenance, Aerospace Engineering, or related field (or equivalent experience).
Experience: Minimum 5 years of aircraft maintenance planning or maintenance control experience, including at least 2 years in AOG or line maintenance support.
Certifications: FAA A&P License required.
Technical Knowledge: Understanding of FAA Part 145, 135, and/or 121 operations, maintenance planning systems, and aircraft documentation.
Systems: Experience with Corridor, Service Edge, Airtable or similar MRO software.
Must be authorized to work lawfully in the United States without sponsorship.
High school diploma required, associate or bachelor's degree in aviation management, logistics, or related field preferred.
Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position.
$27k-36k yearly est. 6d ago
Dispatcher
JD Service Now 3.9
Dispatcher job in Durham, NC
Job Description
Are you ready to take your career to the next level? With more than 20 years of home service in the Durham and surrounding areas, at JD Service Now, we believe work feels better when you're surrounded by people who cheer you on, have your back, and treat you like family (the kind you actually want to hang out with). We're not just offering a job - we're offering a place where you can grow, thrive, and feel proud of the impact you make every day.
What's in it for you?
Competitive WEEKLY (that's right, every week) pay - with weekly/monthly bonus opportunities.
Consistent work schedule & PTO
85% company paid health insurance for you, 20% for your dependents
100% company paid dental and vision insurance for you, 20% for your dependents
6% 401k match - let's invest in your future together.
Take home truck with all gas, maintenance, and tolls covered by us!
Ongoing training and development - we want you to grow with us!
What You'll Do
As a Dispatcher at JD Service Now you will be an integral part of our operations team, responsible for coordinating and dispatching technicians to deliver exceptional service to our valued customers. Your exceptional organizational skills and ability to handle high-pressure situations will contribute to our success.
Key Responsibilities:
Efficiently schedule and dispatch HVAC, Plumbing, and Electrical service technicians to customer locations.
Prioritize service calls based on urgency and customer needs.
Communicate with customers to provide updates on technician arrival times.
Collaborate with field technicians to ensure efficient use of resources and timely job completion.
Maintain accurate records of service calls and technician schedules.
Assist in resolving any scheduling conflicts or service-related issues.
Provide exceptional customer service and support to address inquiries and concerns.
Traits You Have
Integrity & drive: You do what's right - even when no one's looking - and always aim higher.
Professional presence: You show up sharp, prepared, and proud to represent JD Service Now.
Grit & hunger: You push through challenges, love a good win, and don't stop until you do the job right.
Detail-oriented: You catch the small stuff that makes a big difference - from specs to customer needs.
Team player: You work side-by-side with technicians, installers, and leadership to create an unbeatable customer experience.
Our Dealbreakers - and Why They Matter:
Showing up late: Customers rely on us, and so do teammates.
Cutting corners: Safety and quality are non-negotiable.
Bad vibes: We take our work seriously, but we love a positive team.
Unwilling to learn: Every day is a chance to get better - if you don't want that, this isn't the place for you.
We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to reviewing your application!
$26k-33k yearly est. 19d ago
Service Dispatcher
Jay's Heating, Air & Plumbing
Dispatcher job in Mount Airy, NC
Job Description
Service Dispatcher
Are you a fun, upbeat, and perky person even BEFORE you have your daily intake of coffee?
Are you a hard-working, dedicated, and knowledgeable person that's ready to join an amazing team and grow within a company?
Yes, you say?! Excellent! Then let me tell you about our company, Jay's Heating, Air & Plumbing, and what we're looking for...
Aside from our exceptional 5-star service commitment, one of the biggest elements that make Jay's stand out is that we have an awesome company culture. We are a growing company and looking to add exceptional Service Dispatcher to help us achieve profitable revenue while naturally exemplifying our core values of Always Doing the Right Thing, Always Growing, Can-Do Attitude, Be Kind, and Deliver Wow Customer Service!
If you are a motivated people person and are obsessed with delivering superior service, then keep reading!
What We Offer
Core Values:
Always Do the Right Thing
Always Growing
Can-Do Attitude
Be Kind - The Golden Rule
Deliver WOW customer service
Stability: Family Oriented and family-owned business since 2005. Jay's is one of the largest & most established Home Services business in the surrounding areas and we're just getting started!
Engaged: Positive, team-focused work environment with great employee engagement
Always Growing: Ongoing Professional & Personal Development Training Opportunities
Fun & Focused! We work hard and play hard - we're a fun team of rock-stars with can-do attitudes who are driven, focused, and have a strong work ethic
Community Focus: Established brand with a great reputation - We are dedicated to supporting our community, our veterans, and many local and global causes for the greater good
Destination Employer: Established brand with a great reputation & a strong focus on our company culture
Our Standard: We pride ourselves in providing a 5-star customer service experience and it shows with 750+ Google reviews (industry average is 200); & over 350 5-star reviews on Facebook, (industry average is 30); & over 350 5-star reviews on Facebook; & over 3,000 5-star reviews on all review platforms.
Hours: Monday - Friday 8am - 5pm
Benefits: Company Paid Medical and Life for the full-time employee, Dental, and Vision for the full-time employee and their families, with other coverage that can be added, Paid holidays and paid time off, 401k w/ company match, Growth and advancement opportunities, Professional Development
What you will be doing: This individual will maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Maintain clear and concise communications with department managers, employees and company customers, including keeping customers apprised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Assist technicians with quoting repairs as needed. Ordering parts and receiving PO's. Staging parts as needed to technicians.
Our Ideal Candidate Will Have:
3+ years experience in customer service, scheduling or project management
Strong Communication and People Skills
Ability to multitask and expert problem solving skills
Proficiency in Microsoft Office & Web-Based Software Navigation
Project management, scheduling or similar experience preferred
Geographical knowledge of service area or map reading skills
Focused attention to detail (they will have at least read this entire job posting!)
If you feel like this is the career path for you, then click APPLY to submit your resume an email will follow with the remaining steps.
$28k-36k yearly est. 23d ago
Service Dispatcher-DSR
Go Green Plumbing, Heating, Air & Electrical
Dispatcher job in Greensboro, NC
Full-time Description
Being a service dispatcher at Go Green Plumbing, Heating, Air & Electrical means being a 5-Star central communication hub for all communications throughout the day via the service technicians and customers that are on our schedule. A dispatcher coordinates and directs our service technicians by receiving calls, prioritizing tasks and job requests, and relaying crucial information for efficient operations, ensuring timely responses, and ensure all KPI's are met daily. Key duties include dispatching resources, updating schedules, resolving real-time issues, tracking progress using software, maintaining records, and acting as a liaison between field teams, management, and customers.
Key Responsibilities
Receive & Prioritize Calls: Answer emergency and non-emergency calls, gathering essential information and determining response priority.
Dispatch & Coordinate: dispatching personnel to jobs needed, updating customers, scheduling returns
Monitor & Track: Keep real-time track of field units' locations and progress, updating routes for traffic or delays.
Communicate: Relay work orders, instructions, weather updates, and other vital info to field staff.
Problem Solve: Address conflicts, customer issues, and operational disruptions immediately, adjusting plans as needed.
Maintain Records: Keep accurate logs, dispatch records, and other documentation.
Requirements
Strong communication (verbal and written) and interpersonal skills.
Excellent multitasking with problem-solving abilities and attention to detail
Ability to remain calm under pressure in fast-paced environments.
Proficiency with communication and mapping/dispatch computer software.
Amazing customer service (5-star service company)
High school diploma (Associate's degree often preferred in logistics/related fields).
$28k-36k yearly est. 4d ago
Mobile Security Dispatcher
Securitas Inc.
Dispatcher job in Charlotte, NC
JOB SUMMARY: Provides centrally managed law enforcement radio monitoring with event logging and recording, alarm monitoring of intrusion detection systems, and emergency dispatch, incident reporting and analysis, and remote alarm panel programming. ESSENTIAL FUNCTIONS
* The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
* All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
* Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
* In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.
* All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.
1. Monitors the Inspection Service's national radio traffic, records events, provides information requested by radio users
2. Monitors intrusion detection systems using automated alarm monitoring software, initiates internal or police response based on defined criteria, accurately captures event information, confirms accuracy of data recorded in the alarm database, interacts with postal employees including postal inspectors, postal customers, and police departments
3. Monitors and processes after-hours phone traffic
4. Carries out specific tasks and duties of a similar nature and scope as required for the assigned site
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
Education/Experience:
* Must have high school diploma or GED
* Call center experience required
Competencies (as demonstrated through experience, training, and/or testing):
* Ability to carry out instructions furnished in written, oral, or diagrammatic form
* Ability to be an effective team member
* Ability to maintain professional composure when dealing with unusual circumstances
* Courteous telephone manner
* Ability to use personal computer and enter data
* Ability to write routine correspondence, including logs and reports
* Good organizational skills
* Customer service and service delivery orientation
* Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures
Working Conditions and Physical/Mental Demands
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:
* Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
* Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey
* Required ability to handle multiple tasks concurrently
* Computer usage and regular data entry
* Regular talking and hearing
* Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
* Close vision, distance vision, and ability to adjust focus.
* Work performed in an office environment
"Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."
$26k-33k yearly est. 4d ago
Operations Dispatcher (Part-Time)
Wilmington International Airport
Dispatcher job in Wilmington, NC
Job Description
Operations Dispatcher (Part Time) - Help run the airport!
Wilmington International Airport (ILM) is growing 75%! In anticipation of the growth, we are opening exciting career opportunities up to the community with the addition of an Operations Dispatcher. We really look forward to welcoming new teammates to join in our success.
Working at ILM: ILM is still a relatively small organization and that allows our employees to know one another, supporting a close-knit but high-performing culture. The airport is best known for a coastal feel that allows for easy travel. We are able to offer an exceptional experience to our passengers thanks to the efforts of our great ILM team. Operations Dispatchers are critical to our 24/7/365 success.
We Believe In:
* Our Values:
• Teamwork for Results
• Take Responsibility for Resources (Work/Time/Resources)
• Communicate for Success and Efficiency
• Use Integrity and Follow the Golden Rule
• Respect Diversity because it Drives Innovation
• Providing Customer Service is Everyone's Job
* Total safety and regulatory excellence.
* Promoting from within and growing our talent - we are proud of our track record; we regularly promote from positions at any level.
* Constantly improving. We look for and are open to improving the way we work. We value our employee's feedback and believe continuous improvement is necessary to continue our growth path.
The Position: We are looking for a part-time Operations Dispatcher. The pay we are offering is $16.45 an hour.
Reporting to the shift supervisor, an Operations Dispatcher answers all incoming emergency and non-emergency calls to the Public Safety Office and dispatches information and personnel accordingly. Maintains department files and keeps computer entries up to date. Monitors airport security cameras and access control system and dispatches officers or operations personnel to alarms. Maintains radio communications with all airport staff as required. Performs all emergency related duties as required. Serve as TSA Trusted Agents as required. Understands all internal as well as external airport customers, knows who they are, and anticipates and meets their expectations through quality service in accordance with the airport Mission, Values and Vision.
Requirements/Qualifications:
• Physical Demands: Some exposure to aircraft noise and fuels, daily contact with chemicals and airport construction. Potential exposure to aircraft and vehicle accidents. Position requires much standing, bending, kneeling, reaching, climbing, pushing, pulling, lifting and walking. Some exposure to inclement weather.
• Working Conditions: Working hours are routinely 24 hours a week dependent upon scheduled shift. Must be willing to work any shift, weekends and holidays. Due to the nature of responsibilities, may require longer work hours in order to complete assignments.
• Education/Knowledge: High School diploma or GED. Must possess a valid North Carolina Class “C” driver's license with an acceptable driving record and the ability to maintain insurability by ILM. Must also be qualified to obtain a North Carolina Class “A” driver's license.
• Experience: Previous dispatcher experience is preferred. Airline or aviation related experience also preferred.
• Skills/Aptitudes: Must be able to react quickly and calmly in emergencies. Must be able to physically perform basic functions of climbing, balancing, stooping, kneeling, crawling, reaching, standing, walking, pushing, pulling and lifting.
The Location: ILM is in Wilmington, NC off of 23rd Street. Wilmington was voted one of the “South's Best Cities” by Southern Living in 2019 and is well-known for its quality of life.
Easy commute within Wilmington/Leland. ~30-minute commute from Hampstead, Burgaw, Carolina Beach.
Why Should You Apply?
• ILM is experiencing exciting growth - the $60 million terminal expansion project is well-underway!
• 2018 recipient of the Airports Council International North America's (ACI-NA) Brand Identity Honorable Mention Award.
• On-the-job training and exposure to a niche industry - airport operations.
• We believe in investing in our community and do so by supporting not-for-profit partners through volunteerism and donations each year.
Job Type: Part-time
Benefits:
• Employee Airline Ticket Stipend
Schedule:
• 24-hour work week
• Day shift
• Holidays
• Night shift
• Overtime
• Weekends as needed
Education:
• High school or equivalent (Required)
Shift Availability (Choose one of the below):
• Fri, Sun, Mon: 12P-8P or
• Thu, Fri, Sun, Mon: 12P-6P
Work Location: On site/In person
Shift availability (Choose one of the below):
• Fri, Sun, Mon: 12P-8P or
• Thu, Fri, Sun, Mon: 12P-6P
$16.5 hourly 25d ago
Fuel Truck Dispatcher - Charlotte, NC
Great Lakes Petroleum 4.2
Dispatcher job in Charlotte, NC
This position is responsible for overseeing Fuel Truck Drivers to meet customer needs and resolve issues while ensuring the highest level of safety.
Primary Responsibilities
Maintains an up-to-date listing of assigned drivers
Ensures access to an up-to-date route sheet for each scheduled route
Ensures that each scheduled route is appropriately covered by utilizing available relief or substitute drivers
Maintains an accurate daily attendance roster of drivers
Demonstrates a comprehensive knowledge of DOT regulations
Oversee transportation of fuel, inventory levels, daily pricing, market movement, warehousing, deliveries, reloading with minimal downtime and efficient route planning
Ensures that drivers clock their times accurately and that any write-in time is accurately reflected on the daily report
Coordinates with drivers to resolve any issues, problems, or concerns that arise during delivery
Perform a variety of clerical support duties as assigned
Benefits
We offer a full benefits package including, health, dental, vision, and more
401(k) plans with company match
Company paid life insurance and short-term disability
Eligible for monthly bonus
Paid time off
Six paid holidays
Requirements
Excellent communication and customer service skills
Must be available to take calls on weekends and evenings
Must have at least 2-3 years of experience in previous fuel dispatch
$27k-34k yearly est. 60d+ ago
Senior Operations Dispatcher
Blue Ridge Nc Logistics
Dispatcher job in Tarboro, NC
Blue Ridge NC Logistics LLC is a fast-growing Amazon Delivery Service Partner (DSP) based in Tarboro, North Carolina. We are committed to excellence in safety, reliability, and customer satisfaction. As we continue to expand, we are seeking a Senior Operations Dispatcher to join our leadership team and help oversee daily operations, route performance, and driver support.
If you are a motivated, organized, and detail-oriented leader who thrives in a fast-paced environment, we'd love to hear from you.
Job Description
What We Offer:
Competitive salary (commensurate with experience)
Full benefits package including Health, Vision, Dental, Life Insurance, and 401(k)
Opportunity for growth and leadership within the organization
Performance-based incentives and bonuses
Supportive, team-oriented work environment
Responsibilities:
The Senior Operations Dispatcher plays a key role in ensuring successful daily delivery operations. You will:
Oversee dispatch operations for all delivery routes and ensure on-time performance
Monitor route progress and proactively resolve issues related to delays, safety incidents, or customer escalations
Manage, coach, and support Delivery Associates (DAs) to meet company performance and safety standards
Track and analyze operational metrics such as on-road performance, route completion, and station compliance
Coordinate with Amazon station management, Driver Support, and Safety teams as needed
Assist in scheduling, route planning, and daily logistics coordination
Maintain clear and professional communication across all levels of the organization
Enforce compliance with all company and Amazon policies, including DOT and safety requirements
Prepare shift handoff reports and identify process improvements for greater efficiency
Qualifications
Requirements:
Must be 21 years of age or older
High school diploma or equivalent (Bachelor's degree preferred)
2+ years of logistics, dispatching, or operations management experience (Amazon DSP or similar preferred)
Strong leadership, communication, and problem-solving skills
Ability to work flexible hours, including weekends and holidays
Proficiency with technology tools (Excel, Slack, GPS systems, routing dashboards, etc.)
Ability to manage multiple priorities in a fast-paced environment
Commitment to safety, accuracy, and team collaboration
Preferred Qualifications:
Experience managing delivery operations or fleet management
Knowledge of Amazon DSP metrics (DSB, On-Road Compliance, DA metrics)
Bilingual in English and Spanish is a strong plus
Experience leading teams of 20+ employees
Additional Information
At Blue Ridge NC Logistics, we believe in supporting and developing our people. Our leadership team works side by side with our drivers to ensure every delivery is made safely and efficiently.
If you're looking for a career with purpose, growth, and teamwork - join us as we safely deliver smiles across North Carolina.
$28k-42k yearly est. 9d ago
Dispatcher/ Call Taker
Lifestar Emergency Services
Dispatcher job in Winston-Salem, NC
Part-time Description
Dispatcher/ Call Taker will be responsible for answering phones, scheduling calls, help control the daily schedule and ensure that all calls are handled in the most efficient manner. The employee is responsible for making sure that all crews are accounted for and on time for their scheduled calls.
Position Responsibilities:
Answer telephone calls
Schedule calls with the approval of the main Dispatcher
Control the daily schedule in the most efficient manner possible.
Receives and dispatches 911 calls via Active 911 and landline based telephone from the 911 communications center as needed.
Answers radio traffic transmitted on the Verizon push to talk cell phone as needed.
Making sure that all equipment is checked in and stored properly when crews return for the day.
Checking in trucks to ensure they are left in proper order when needed.
Has a thorough knowledge of all dispatch software and equipment used for managing crews and schedule.
Understanding of process
Ensures that work area is always clean and organized.
Prepares/ updates truck and crew logs for evening and night shifts.
Understands all applicable legal, moral and ethical issues surrounding emergency medical service.
Prepares required records/reports as needed.
Delivers polite, compassionate service to everyone regardless of race, age, sex, religion, national origin or ability to pay.
Establishes and maintains a positive working relationship with coworkers, patients, families, hospital and facility staff and other cooperating agencies.
Demonstrates a thorough knowledge of safety procedures.
Performs in a calm, resourceful manner in at all times.
Perform station duties as assigned
Must understand and adhere to LifeStar Emergency Services and partnered protocols
Reports any issues to the Administrative Manager
Other duties as required
Essential Physical Functions:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activity
Carrying • Writing • Bending • Stooping • Grasping
Standing • Twisting • Sitting • Lifting • Walking
Kneeling • Reaching overhead • Crouching • Filing documents
Communicating with customers and co-workers • Using telephone and fax machines
Physical Requirements
Must have depth perception and be able to distinguish basic colors
Visual/Audible Acuity Requirements
Must be able to see and hear clearly
Must be able to see less than 20” away and a distance of more than 20 feet
Must have use of side vision
Must be able to read and distinguish small print.
Key Competencies:
Judgment
Critical reasoning
Decision making
Attention to detail
Service orientation
Personal care and assistance
Requirements
Position Qualifications:
Required
Ability to cultivate effective working relationships with a broad range of people and fellow employees
Solid computer skills
Ability to communicate effectively, both written and verbally
High School Diploma or equivalent
Preferred
Prior related experience
$24k-35k yearly est. 60d+ ago
Truck Dispatcher
Integra Staffing and Search
Dispatcher job in Raleigh, NC
Truck Dispatcher Job Description
We are looking for a motivated Trucking Dispatcher who will be responsible for overseeing the scheduling and dispatching of our fleet of trucks. In this position, you will work closely with drivers, customers, and other team members to ensure timely delivery of goods.
You will also be expected to maintain accurate records, monitor driver performance, and resolve any issues that may arise during the transportation process. Candidate must have good communication, interpersonal skills and organizational skills. Ideal candidates will be reliable, flexible, critical-thinking problem solvers.
Duties and Responsibilities
Coordinating the schedules of truck drivers, including pickups and deliveries
Communicate with drivers to ensure they have the necessary information and resources to complete their routes
Ensure compliance with all safety regulations and company policies
Maintain accurate records of shipments and deliveries
Manage and oversee a team of drivers and logistics personnel
Continuously evaluate and improve logistics processes to increase efficiency and productivity
Answering calls from drivers, shippers, and brokers, and keeping them informed of delivery times and road conditions
Troubleshooting issues that may arise while drivers are on the road
Monitors availability and maintain schedules concerning all aspects of trucking operations
Use computers, phone and other technological devices with ease
Attend weekly staff meetings
Determine types and number of trucks needed for all projects
Orders and maintains needed truck supplies
Coordinate and facilitate resources on a daily basis to meet work schedule
Be comfortable in a construction environment
Assist transportation manager with supervision of transportation department employees
Complete other duties as assigned by supervisor and/or management
Requirements and Qualifications
Learn and follow all safety regulations.
Be familiar with DOT regulations.
High school diploma or equivalent
Minimum of 2 years experience in dispatching trucks
Excellent communication and organizational skills
Ability to work in a fast-paced environment
Knowledge of transportation regulations and laws
Proficient in computer software such as Microsoft Office and transportation management systems
Strong problem-solving skills
Ability to work independently and as part of a team
Attention to detail
Flexibility to work long hours and weekends
Ability to handle stressful situations and make quick decisions
Knowledge of geography and routes
Driver license required
Some travel may be required.
All applicants must be authorized to work in the United States.
Pre-employment checks include reference checks and drug testing and DMV records (as needed).
$27k-40k yearly est. 60d+ ago
Senior Operations Dispatcher
Blue Ridge Nc Logistics LLC
Dispatcher job in Tarboro, NC
Blue Ridge NC Logistics LLC is a fast-growing Amazon Delivery Service Partner (DSP) based in Tarboro, North Carolina. We are committed to excellence in safety, reliability, and customer satisfaction. As we continue to expand, we are seeking a Senior Operations Dispatcher to join our leadership team and help oversee daily operations, route performance, and driver support.
If you are a motivated, organized, and detail-oriented leader who thrives in a fast-paced environment, we'd love to hear from you.
Job Description
What We Offer:
Competitive salary (commensurate with experience)
Full benefits package including Health, Vision, Dental, Life Insurance, and 401(k)
Opportunity for growth and leadership within the organization
Performance-based incentives and bonuses
Supportive, team-oriented work environment
Responsibilities:
The Senior Operations Dispatcher plays a key role in ensuring successful daily delivery operations. You will:
Oversee dispatch operations for all delivery routes and ensure on-time performance
Monitor route progress and proactively resolve issues related to delays, safety incidents, or customer escalations
Manage, coach, and support Delivery Associates (DAs) to meet company performance and safety standards
Track and analyze operational metrics such as on-road performance, route completion, and station compliance
Coordinate with Amazon station management, Driver Support, and Safety teams as needed
Assist in scheduling, route planning, and daily logistics coordination
Maintain clear and professional communication across all levels of the organization
Enforce compliance with all company and Amazon policies, including DOT and safety requirements
Prepare shift handoff reports and identify process improvements for greater efficiency
Qualifications
Requirements:
Must be 21 years of age or older
High school diploma or equivalent (Bachelor's degree preferred)
2+ years of logistics, dispatching, or operations management experience (Amazon DSP or similar preferred)
Strong leadership, communication, and problem-solving skills
Ability to work flexible hours, including weekends and holidays
Proficiency with technology tools (Excel, Slack, GPS systems, routing dashboards, etc.)
Ability to manage multiple priorities in a fast-paced environment
Commitment to safety, accuracy, and team collaboration
Preferred Qualifications:
Experience managing delivery operations or fleet management
Knowledge of Amazon DSP metrics (DSB, On-Road Compliance, DA metrics)
Bilingual in English and Spanish is a strong plus
Experience leading teams of 20+ employees
Additional Information
At Blue Ridge NC Logistics, we believe in supporting and developing our people. Our leadership team works side by side with our drivers to ensure every delivery is made safely and efficiently.
If you're looking for a career with purpose, growth, and teamwork - join us as we safely deliver smiles across North Carolina.