Dispatcher jobs in Odessa, TX - 474 jobs

We're looking for a highly organized, people-focused Dispatch Coordinator to be the driving force behind smooth, efficient field operations. In this fast-paced role, you'll coordinate and schedule field technicians for installations, repairs, and maintenance-making sure every customer interaction runs on time and with care. You'll also be a key problem-solver, assisting with Tier 1 account and provisioning issues and keeping customers informed every step of the way. As a Dispatch Coordinator, you'll sit at the center of the action-balancing schedules, supporting technicians in the field, and delivering outstanding customer experiences. If you thrive in a dynamic environment, love multitasking, and take pride in keeping operations running seamlessly, this role is for you. Duties and Responsibilities Take ownership of daily technician schedules and routes to ensure efficient, on-time service. Be the friendly, reliable point of contact for customers-coordinating appointments, sharing arrival updates, and handling changes with confidence. Jump in to resolve Tier 1 account and provisioning issues during service calls or installations. Track field activity in real time, proactively addressing challenges to keep jobs on schedule. Adapt quickly by adjusting routes and schedules to handle urgent service needs or last-minute changes. Maintain accurate, up-to-date records using operational and scheduling systems. Partner closely with supervisors and team members to continuously improve field operations. Support technicians by answering questions, removing roadblocks, and helping them succeed in the field. Ensure service documentation is complete, accurate, and ready for follow-up when needed. Spot potential delays early and escalate issues to protect service quality and customer satisfaction. Deliver clear communication, positive energy, and exceptional customer service every day. Collaborate across departments to drive quick, effective resolution of customer concerns. Minimum Qualifications High school diploma or GED equivalent. Two or more years of experience in dispatching, scheduling, or coordination roles. Hands-on experience with scheduling or operational support systems. Strong organizational skills and the ability to juggle multiple priorities in a fast-moving environment. Excellent written and verbal communication skills. Comfortable working with scheduling software and standard office tools. Preferred Qualifications Experience coordinating technical, infrastructure, or field-service teams. Familiarity with installation and repair workflows. Bilingual communication skills are a plus. Physical Demands and Work Environment Primarily desk-based with extended time working at a computer. Frequent communication with field teams and office staff. Occasional local travel to connect with field operations and team members. BlueSky Resource Solutions is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

SALARY: $58,811 ANNUALLY PLUS CERTIFICATE INCENTIVE, LONGEVITY, EMPLOYER PAID LIFE INSURANCE, AFFORDABLE BENEFITS AND AN OPTION FOR SHIFT DIFFERENTIAL! SUMMARY: The purpose of this position is to answer emergency 911 and non-emergency calls and coordinate the appropriate response; provide support to field officers and provide administrative support. This is accomplished by prioritizing incoming calls; simultaneously operating a multi-channel radio console and a multi-line telephone while maintaining a computer aided dispatch system among other computer systems. ESSENTIAL JOB FUNCTIONS Answers, evaluates and prioritizes incoming emergency calls; communicates effectively with various callers to obtain complete information to determine urgency and need for dispatching police, fire and/or medical response using a computer aided dispatch (CAD) system, telephones, multi-channel radio, TDD (text telephone device for hearing/speech impaired), numerous computer databases and maps. Receives, coordinates and disseminates critical information from various sources and maintains radio contact with field units to monitor response, progress and needed support. Simultaneously maintains close contact with field units; communicates with department employees, other law enforcement and criminal justices agencies, emergency service providers and the general public to obtain and disseminate information; monitors radio traffic of other agencies. Enters, updates, requests and transmits information from a variety of sources to maintain current, accurate records or to access databases for information, warrant checks and/or driver's license and vehicle registration checks. Performs entries and inquiries in computer database related to warrants, protective orders, stolen guns and articles, vehicles, boats, vehicle/boat parts; monitors teletypes and broadcasts and disseminates appropriately; transmits warrant and other confirmations and responds to pick-up notices; and removes warrants and other entries from the database and maintains records of all warrants and other entries. Makes effective decisions and uses problem solving based on a limited amount of information in crisis or emergency situations; obtains information related to possible dangers on the scene such as weapons, narcotics, mental conditions and alcohol; tracks changing locations and maintains contact with caller; sends additional units when needed. May assist with training and the training program for new hires. Greets visitors in person in order to provide assistance or refer to the appropriate staff member or division. Assists with attorney and clergy visitations. Classifies and prioritizes calls to establish and coordinate the proper public safety response. Performs detailed work with a high degree of accuracy during stressful situations. Accurately understands various transmissions and transcribes information from one source to another in a timely manner. Reads and interprets maps for the public, field personnel and other law enforcement/criminal justice agencies in order to assist in locating certain geographical areas; interprets telephone or radio call locations from maps by applying knowledge of the State highway system and geography in order to provide appropriate and timely assistance. Greets visitors in person; provides assistance or refers to the appropriate staff member or division. Provides back-up coverage for the department operator and monitors entrance ways to allow access to visitors. Performs other duties as assigned. SUPERVISORY/BUDGET RESPONSIBILITIES This position has no supervisory or budget responsibility. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of applicable State and Federal rules, codes and regulations and County policies and procedures. Ability to effectively operate a multi-channel radio, distinguishing and recognizing a variety of radio voice transmissions. Ability to recognize and monitor communications equipment problems and notify appropriate personnel for repair. Ability to memorize, retain and accurately recall information and codes; organize, assess, and prioritize multiple tasks, projects and demands; and adapt to constantly changing situations and effectively take appropriate action. Ability to communicate in a clear, concise and effective manner, both verbally and in writing. Ability to accurately understand various radio transmissions and transcribe information from one source to another in a timely manner. Basic proficiency level utilizing Microsoft Office applications including Excel, Word and Outlook; Open Fox; Computer based 911system; Windows based CAD; RMS; JMS; Eventide; instant messenger and the ability to operate other standard office equipment, including telephones, calculators, fax machines, etc. Self-disciplined and self-motivated to work alone and with others; ability to exercise good judgment in safeguarding of confidential or sensitive information. Ability to maintain emotional control and work effectively during emergencies, crisis situations or extremely stressful situations. MINIMUM QUALIFICATIONS High school diploma or equivalent experience. Computer experience; proficient in typing. Valid Texas Driver's License. Must be available to work all shifts, holidays and weekends. Must obtain Telecommunication Operator certification through the State of Texas and TCIC/NCIC certification by the State of Texas within one year (1) of employment and maintain certification. WORKING CONDITIONS Position is located in an office environment with little or no exposure to environmental conditions. Health and safety hazards are minimal. No protective equipment is required. Fine dexterity, sitting, talking, hearing and vision are constantly required. Occasionally, walking, reaching and handling are required. CONDITIONS OF EMPLOYMENT Must successfully complete a pre-employment drug screen. Must successfully complete a background investigation. TATTOO LIMITATIONS Visible offensive tattoos or body art are prohibited without exception to include, but not limited to, those that depict racial, sexual, discriminatory, gang-related or obscene language. No tattoos allowed below your wrist, except for a wedding band and no tattoos allowed on your neck or above.

WHO WE'RE LOOKING FOR The Public Safety Dispatcher I reports to the Supervisor, Public Safety Dispatch. This position is responsible for radio dispatching of transit Public Safety members to calls for service, monitoring transit security officer activities and locations and making accurate and concise data updates to the Computer Aided Dispatch (CAD) computer system. Hourly Pay Range - $26.20-$27.50 WHAT YOU BRING High School Diploma or GED. One (1) year of experience as an Emergency Services, Public Safety Dispatcher, and/or 911 Call Taker. Must have the ability to obtain Basic Telecommunicator Certificate within 12 months of hire and maintain continuing certification credits as required. Must be able to pass extensive background investigation. Must be able to obtain TCIC/NCIC certification within 6 months of employment. Knowledge, Skills and Abilities: Knowledge of the operations of an Emergency Communications Center. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Ability to work in close quarters and to wear a headset. Ability to apply telephone interviewing techniques. Ability to quickly and accurately obtain appropriate information. Ability to learn and communicate transit police information. Ability to deal tactfully with the public and others. Ability to work well under pressure. Ability to obtain knowledge of Radio and CAD Down Procedures. Ability to relay or work with other service agencies. Ability to establish and maintain effective communication and working relationships with other CapMetro employees and the public. Support Capital Metropolitan Transportation Authority's Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns. Perform other duties as assigned. WORK ENVIRONMENT AND PHYSICAL DEMANDS Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. This position works with multiple project timelines and is responsible for managing employees performing work of a complex nature. Incumbent must have the ability to stand and sit frequently throughout an eight-hour period, reach vertically for overhead use as well as horizontally. Must be able to use a telephone or headset equipment. Incumbent must be able to lift and move material weighing up to 20 lbs., perform work at a computer terminal for 8 hours a day, and function in an environment with constant interruptions. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions as previously described. This job is required to work different shifts, and the work schedule will vary. Shift assignments and days off rotate and are varied to meet the needs of a 24-hour, 7-day a week operation in an Emergency Response environment. To be considered for this position, candidates must be available for various shifts and various days off. Weekend and holiday work is required. Mobility Status: As a Stationed position, the incumbent is expected to be assigned an individual workspace. Expected to work in the office 5 days a week. This is a non-hybrid assignment. Mobility status is subject to change at any time based on business needs or organizational decisions. This role is based in Austin, Texas and requires relocation to the Austin, Texas area prior to start date. SAFETY SENSITIVE POSITION This position is identified as a FTA safety-sensitive position. An employee in this position is required to participate in the Employer's testing program for prohibited substances. Participation in this program is a condition of employment with CapMetro. A safety-sensitive employee is randomly tested for prohibited drug use or alcohol misuse while the employee is performing safety-sensitive functions; just before the employee is to perform safety sensitive functions; or just after the employee has ceased performing such functions. SECURITY SENSITIVE POSITION This position has been identified as a “Security Sensitive” position. CapMetro will conduct annual background checks on incumbents in this position. A position is “Security Sensitive” if the incumbent handles currency, has access to sensitive computerized databases, has access to master keys, or works in an area of the CapMetro that has been designated as a security-sensitive area. WHAT YOU'LL BE DOING Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties. Search law enforcement databases to obtain information regarding warrant checks, driver's license checks, license plate checks, warrant confirmations, involvement checks and other required reviews. Assign and monitor transit police and public safety members to police, and security incidents. Operate Police CAD System to run warrant checks, utilize map system to dispatch nearest resources, enter and dispatch calls, request assistance from other agencies and see prior history at location. Monitor Radio Systems according to the rules and regulations. Maintain a working knowledge of details and procedures with the ability to apply them instantly in emergency situations, making sound decisions and quickly reacting positively under stressful conditions. Dispatch calls based on priority system, new call types and priorities and determine when status priority should be upgraded. Compile and prepare shift activity reports to track operational activities and personnel. Coordinate the flow of work from one shift to another. Assist operations in the resolutions of difficult or complex calls. Operate communications equipment in monitoring and determining the exact nature of each request for service. Maintain constant awareness of status of mobile units and update information as it changes. Receive radio calls from field units; transmit messages via radio or telephone as needed. Update information on an ongoing basis to ensure all documentation is accurate and concise. Monitor suspicious activity reporting and assign reports to police, public safety members, and other departments. Monitor video systems in support of public safety members, security department, and other departments. Support Capital Metropolitan Transportation Authority's Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns. Perform other duties as assigned.

Transportation/Dispatcher Days: 215 Pay Grade: MT06 ***Please check the Salary Schedule for current rates and stipend eligibility. (Scroll down after clicking this link) Qualifications: Education/Certification: High school diploma or equivalent Possess or able to obtain a Texas Class B CDL with P and S endorsements in 40 days Texas school bus driver training certificate, preferred Ability to pass DOT physical examination and alcohol/drug test Satisfactory annual driver's license and criminal history checks Must be at least 21 years of age Bilingual in English/Spanish, preferred Texas school bus driver training certificate, preferred Experience: Minimum two (2) years of experience as a certified school bus driver OR Minimum of one (1) year of dispatch experience with commercial vehicles ***Please see attached for more information. Attachment(s): Job Description - Dispatcher

The City of Midland is seeking highly focused and compassionate individuals to join our Communications team as Emergency Dispatchers. In this critical role, you'll be the vital link between the community and first responders-answering emergency and non-emergency calls, dispatching police, fire, and medical personnel, and coordinating life-saving services with precision and care. If you thrive under pressure, can multitask in high-stakes situations, and want a career where every call makes a difference, this is your opportunity to serve your city in a truly meaningful way. Step into a fast-paced, high-impact role-apply today to become a lifeline for Midland. Scope of Work This position reports to the Lead Dispatcher. He/She will direct calls for service for emergency purposes and directs non-emergency inquiries. This position is contingent upon successfully completing and passing a comprehensive background check.Begin the training process to work towards being a Public Safety Dispatcher upon the completion and passing of a comprehensive background check and subsequent testing. Answers the phone and assists citizens with requests for emergency and non-emergency services for police, fire, sheriff, and emergency medical service. Directs citizen inquiries and non-emergency calls to the appropriate agency or organization. Maintains records of work performed. Performs related duties as assigned. Physical and Environmental Conditions Ability to sit, stand and move inside the building. Employees sit at a terminal and listen to a communications headset in order to process or dispatch calls and complete paperwork. Must be able to communicate clearly under what, at times, could be highly complex and stressful situations. Ability to read and discern visual images that are on small liquid crystal displays and discern between multi-colored lights.Ability to work with dispatch equipment and communicate with citizens and emergency personnel in highly stressful, possibly emergency situations. Employee communicates with other employees in the workgroup, citizens, and other law enforcement agencies in order to discuss requests for service and possible criminal activities. Will also exchange information or request assistance from other agencies and make referrals when necessary. Ability to read and understand technical and professional manuals in order to record work activities, keep records or work with computers. Skill in the operation and maintenance of several office machines and equipment, such as specialized computers and related information systems and two-way radio dispatch equipment. Typing speed of 35 words per minute and completion of Criticall test with eligible score range. Employees gather, organize, translate, and process information from various emergency callers. Rotating Shifts; Rotating Days Off Other Necessary Requirements Valid Texas Class C Driver's License is required. Required Qualifications Eligibility Standards * Age - at least 18 years of age * Education- high school diploma or GED * Citizenship- must be a U.S. Citizen * Criminal History - must not have been convicted of a Class A or higher Misdemeanor, ever, or a Class B Misdemeanor within the last 10 years. * Military - has not been subject to a Dishonorable Discharge or Bad Conduct Discharge * Medical - must have been examined and found suitable by a Physician. This may consist of a Drug Screen only. * Psychological - must have been examined and found suitable by a Psychologist/Psychiatrist * Family Violence - no Family Violence convictions• Must satisfactorily pass a polygraph examination. * Must satisfactorily pass a hearing test and drug screen. Certification Requirements & Preferences: Ability to attain the following: * CJIS awareness certification· AHA CPR Certification * IAED Emergency Medical Dispatch Certification * TCIC/NCIC Full Access training and certification * Must complete required training and pass the TCOLE State Licensing ExamAbility to work with dispatch equipment and communicate with citizens and emergency personnel in highly stressful, possibly emergency situations. Employee communicates with other employees in the work group, citizens and other law enforcement agencies in order to discuss requests for service and possible criminal activities. Will also exchange information or request assistance from other agencies and make referrals when necessary. Ability to read and understand technical and professional manuals in order to record work activities, keep records or work with computers. Skill in the operation and maintenance of a number of office machines and equipment such as specialized computers and related information systems and two-way radio dispatch equipment. Typing speed of 35 words per minute. Employees work rotating shifts and gather, organize, translate and process information from various emergency callers. DAYS & HOURS: Rotating Shifts; Rotating Days Off

Job Description SALARY: $58,811 ANNUALLY PLUS CERTIFICATE INCENTIVE, LONGEVITY, EMPLOYER PAID LIFE INSURANCE, AFFORDABLE BENEFITS AND AN OPTION FOR SHIFT DIFFERENTIAL! SUMMARY: The purpose of this position is to answer emergency 911 and non-emergency calls and coordinate the appropriate response; provide support to field officers and provide administrative support. This is accomplished by prioritizing incoming calls; simultaneously operating a multi-channel radio console and a multi-line telephone while maintaining a computer aided dispatch system among other computer systems. ESSENTIAL JOB FUNCTIONS Answers, evaluates and prioritizes incoming emergency calls; communicates effectively with various callers to obtain complete information to determine urgency and need for dispatching police, fire and/or medical response using a computer aided dispatch (CAD) system, telephones, multi-channel radio, TDD (text telephone device for hearing/speech impaired), numerous computer databases and maps. Receives, coordinates and disseminates critical information from various sources and maintains radio contact with field units to monitor response, progress and needed support. Simultaneously maintains close contact with field units; communicates with department employees, other law enforcement and criminal justices agencies, emergency service providers and the general public to obtain and disseminate information; monitors radio traffic of other agencies. Enters, updates, requests and transmits information from a variety of sources to maintain current, accurate records or to access databases for information, warrant checks and/or driver's license and vehicle registration checks. Performs entries and inquiries in computer database related to warrants, protective orders, stolen guns and articles, vehicles, boats, vehicle/boat parts; monitors teletypes and broadcasts and disseminates appropriately; transmits warrant and other confirmations and responds to pick-up notices; and removes warrants and other entries from the database and maintains records of all warrants and other entries. Makes effective decisions and uses problem solving based on a limited amount of information in crisis or emergency situations; obtains information related to possible dangers on the scene such as weapons, narcotics, mental conditions and alcohol; tracks changing locations and maintains contact with caller; sends additional units when needed. May assist with training and the training program for new hires. Greets visitors in person in order to provide assistance or refer to the appropriate staff member or division. Assists with attorney and clergy visitations. Classifies and prioritizes calls to establish and coordinate the proper public safety response. Performs detailed work with a high degree of accuracy during stressful situations. Accurately understands various transmissions and transcribes information from one source to another in a timely manner. Reads and interprets maps for the public, field personnel and other law enforcement/criminal justice agencies in order to assist in locating certain geographical areas; interprets telephone or radio call locations from maps by applying knowledge of the State highway system and geography in order to provide appropriate and timely assistance. Greets visitors in person; provides assistance or refers to the appropriate staff member or division. Provides back-up coverage for the department operator and monitors entrance ways to allow access to visitors. Performs other duties as assigned. SUPERVISORY/BUDGET RESPONSIBILITIES This position has no supervisory or budget responsibility. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of applicable State and Federal rules, codes and regulations and County policies and procedures. Ability to effectively operate a multi-channel radio, distinguishing and recognizing a variety of radio voice transmissions. Ability to recognize and monitor communications equipment problems and notify appropriate personnel for repair. Ability to memorize, retain and accurately recall information and codes; organize, assess, and prioritize multiple tasks, projects and demands; and adapt to constantly changing situations and effectively take appropriate action. Ability to communicate in a clear, concise and effective manner, both verbally and in writing. Ability to accurately understand various radio transmissions and transcribe information from one source to another in a timely manner. Basic proficiency level utilizing Microsoft Office applications including Excel, Word and Outlook; Open Fox; Computer based 911system; Windows based CAD; RMS; JMS; Eventide; instant messenger and the ability to operate other standard office equipment, including telephones, calculators, fax machines, etc. Self-disciplined and self-motivated to work alone and with others; ability to exercise good judgment in safeguarding of confidential or sensitive information. Ability to maintain emotional control and work effectively during emergencies, crisis situations or extremely stressful situations. MINIMUM QUALIFICATIONS High school diploma or equivalent experience. Computer experience; proficient in typing. Valid Texas Driver's License. Must be available to work all shifts, holidays and weekends. Must obtain Telecommunication Operator certification through the State of Texas and TCIC/NCIC certification by the State of Texas within one year (1) of employment and maintain certification. WORKING CONDITIONS Position is located in an office environment with little or no exposure to environmental conditions. Health and safety hazards are minimal. No protective equipment is required. Fine dexterity, sitting, talking, hearing and vision are constantly required. Occasionally, walking, reaching and handling are required. CONDITIONS OF EMPLOYMENT Must successfully complete a pre-employment drug screen. Must successfully complete a background investigation. TATTOO LIMITATIONS Visible offensive tattoos or body art are prohibited without exception to include, but not limited to, those that depict racial, sexual, discriminatory, gang-related or obscene language. No tattoos allowed below your wrist, except for a wedding band and no tattoos allowed on your neck or above.

Under direct supervision of the Emergency Communications Supervisor(s), the Emergency Communications Officer responds to emergency and non-emergency calls and dispatches needed services. Directs calls to appropriate Fire Department and Police Department emergency services. Must be available to work any shift, holidays and/or weekends. The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description. * Answers emergency and non-emergency telephone lines and directs calls accordingly. * Gathers information from callers including location, nature, severity, and status of emergencies. * Assesses need for response and dispatches services accordingly. * Provides pre-arrival medical instructions on medical emergency calls. * Assists First Responders by relaying information regarding calls for service. * Documents and corrects 911 location premise errors in CAD (Computer Assisted Dispatch). * Enters data and maintains CAD for cautionary information in alert files. * Notifies appropriate entities related to problems or complaints under their jurisdiction. * Enters, maintains, updates and researches information in the Local, State, and National Law Enforcement Telecommunication Systems. * Ensures telephone and computer dispatch equipment is operational. * Researches and responds to inquiries from other law enforcement agencies and departments. * Performs duties required for accreditation process. * Enters and maintains regional warrants in conjunction with the Frisco Municipal Court. Other Important Duties: * Must be available to work varying shifts. * Monitors several police, fire, and city radios as required. * Required to attend meetings, conferences, and training. * Performs other related duties as assigned. * Regular and consistent attendance for the assigned work hours is essential. * Knowledge of emergency response practices and procedures. * Knowledge of computers and related equipment, hardware, and software for researching, retrieving, and maintaining a variety of informational and tracking databases. * Ability to adhere to TCIC/NCIC and TLETS/NLETS rules, regulations, and requirements. * Ability to adhere to practices and procedures for responding to and dispatching emergency services utilizing computer aided dispatch system. * City policies and procedures, Police Department General Orders, and Communications' Standard Operating Procedures. * Ability to work under stress and use sound judgment in emergencies. * Ability to be assertive and calm in soliciting information from distressed callers. * Ability to type at a speed necessary for successful job performance. * Ability to quickly assimilate information and implement an appropriate course of action. * Ability to verbally communicate clearly and concisely in English to ensure on-the-job safety. * Skill in effective oral and written communications. * Skill in responding effectively and appropriately to emergency calls for assistance. * Skill in accessing and maintaining multiple police databases simultaneously. * Skill in resolving customer complaints and concerns. Education, Experience, and Certifications/Licenses: * High School Diploma or G.E.D., and one (1) year data entry or customer service representative experience; or equivalent combination of education and experience. * Must obtain Texas Commission on Law Enforcement Telecommunicator certification within one (1) year of entering the position. * Must obtain IAED Emergency Medical Dispatch certification within one (1) year of entering the position, * Must obtain TCIC/NCIC and TDD (Telecommunications Device for the Deaf) certifications within six (6) months of entering the position. * Must be a United States citizen. * Must be a minimum of 18 years of age. * Must pass a pre-employment drug screen, hearing test, polygraph, psychological examination, criminal background check and MVR check. * Must possess a valid Driver's License. Environmental Factors and Conditions/Physical Requirements: * Work is performed in an emergency communications environment. * May be exposed irate and hostile individuals, emergency situations, and a high stress environment. * May be exposed to extended period of sitting, viewing monitors and/or talking on the telephone or radio. * Balancing - maintain equilibrium to prevent falling while walking, standing, or crouching. * Crouching - bending body forward by bending leg, spine. * Fingering - picking, pinching, typing, working with fingers rather than hand. * Hearing 1 - perceiving sounds at normal speaking levels, receive information. * Hearing 2 - receive detailed information, make discrimination in sound. * Mental Acuity - ability to make rational decisions through sound logic, deductive reasoning. * Reaching - extending hands or arms in any direction. * Repetitive Motion - substantial movements of wrists, hands, fingers. * Speaking - expressing ideas with spoken word, convey detailed, important instructions accurately, concisely. * Stooping - bending body downward, forward at waist, with full motion of lower extremities and back. * Talking 1- expressing ideas by spoken word. * Talking 2 - shouting to be heard above ambient noise. * Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading. Work Environment: * Work performed is primarily sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Equipment and Tools Utilized: * Equipment utilized includes personal computer, copier, calculator, fax machine, other standard office equipment, police radio, video monitors, dispatch console, multiple law enforcement center databases and TDD.

HOURLY: $17.81 JOB OBJECTIVES: To provide a variety of specialized and routine tasks in the provision of emergency and non-emergency communication services; to answer calls for the Police and Fire Departments and to the general City number and respond to the calls as appropriate; to provide emergency dispatch services. General supervision is provided by the Captain or his designee overseeing Uniformed Services. ESSENTIAL JOB FUNCTIONS: Behaviors must comply with the Code of Conduct and Rules of Behavior outlined in the San Juan Civil Service Rules & Regulations, San Juan Police Department Policy Manual, City of San Juan Personnel Employee Manual. Answer and process calls, including emergency 911 and general non-emergency to City Hall and the Police and Fire Departments; forward calls to appropriate departments and personnel; prioritize calls and assign proper codes. Receive and transmit pertinent information on all calls for services including those in progress and those involving other agencies; monitor activities of Police, Fire and Emergency Medical Service personnel; maintain the location and call status of all emergency units during an assigned dispatch shift. Operate NCIC/TCIC computer system; enter data; retrieve pertinent information; relay information to emergency personnel; purge printouts from NCIC/TCIC system; maintain computers and related equipment; verify reports and data entered during shift. May oversee maintenance of office equipment; maintain inventory of supplies; participate in acquisition of supplies as necessary. May coordinate testing of civil defense system and cable television emergency warning system. May fill out status and activity reports at the close of each shift; complete other pertinent reports as assigned. May maintain and update call list for after hour's emergency and non-emergency response personnel. May supervise and monitor assigned personnel in the Technical Services Division of the Mesquite. Notify wrecker services of requests for towing; maintain records of towing activities; dispatch City water, sewer and animal control personnel as necessary. Monitor alarms for jail and building facilities. Provide and confirm information regarding warrants and property locations; validate computer entries; enter data regarding warrants into the computer. Notify hospital personnel of incoming ambulances; transmit status of patients. May search prisoners. May witness statements by witnesses, prisoners or suspects. May change tapes on recording devices; add paper to printing equipment; save and file reports and data on computer equipment; file hard copies of reports and other data. May participate in internal and external training exercises and programs; may assist in training of new personnel. May monitor the weather. May coordinate with other agencies to receive and transmit information. Perform other duties as assigned. EQUIPMENT / MATERIALS: Computer, typewriter, radio, etc. WORKING CONDITIONS / PHYSICAL DEMANDS: Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include: fulfilling responsibilities characterized by anxiety, confusion and stress, maintaining constant readiness to answer and dispatch calls, sitting for extended periods of time, operating specialized communications equipment. Maintain effective audio-visual discrimination and perception needed: distinguishing the difference between colors, reading and writing, communicating with others, operating specialized communications equipment. EDUCATION / SKILLS REQUIRED: Requires a high school diploma or GED. Speak English and Spanish fluently, able to read and write legibly, pass criminal background investigation, pass National Dispatchers Test, no experience required; type 35 wpm. Possess of a valid Class C Texas driver's license. Must also possess TCIC/NCIC Full Access Certification, within one (1) year of employment. Knowledge of: jurisdictional boundaries of the City of San Juan, Texas, safe work practices, modern office procedures, methods and computer equipment, proper spelling, grammar and punctuation, basic report preparation, principles and procedures of record keeping. Must be able to communicate with persons in highly stressful situations; be proficient through TCIC/NCIC level within one year of employment as a condition of continued employment. Failure to prove proficiency as Call Taker, and NCIC within one year of employment will result in non-disciplinary termination. This is not applicable to part-time employees. Operating modern communications and computer equipment. Work during regular and irregular shift rotations, which may include weekends, holidays and extended hours in emergency, disaster or other situations influenced by workload or staffing difficulties. Work under stress and use good judgment in emergencies, listen carefully, respond to requests and inquiries from the general public, be assertive and calm in soliciting information from distressed callers, plan, organize and manage time effectively, type at a speed necessary for successful job performance, establish and maintain cooperative working relationships with coworkers and those contacted in the course of work, simultaneously perform a variety of tasks, use a variety of specialized equipment including communications and computer related equipment, quickly assimilate information and implement an appropriate course of action, communicate clearly and concisely, both orally and in writing, pass a drug examination, pass a medical physical examination and meet the City's driving standards.

The 911 Dispatcher is tasked with receiving, evaluating, and processing emergency and non-emergency calls for service, acting as a vital communications link between the public and various Public Safety Units, such as law enforcement, Fire, EMS, City Departments and other governmental entities. Primary Responsibilities * Answering calls and assessing urgency * Dispatching police and appropriate personnel or departments for service * Providing pre-arrival medical information, following protocols for CPR, the Heimlich maneuver, childbirth, and first aid This role requires working various shifts, including nights, weekends, and holidays, as part of a 24/7 operation. The goal is to deliver prompt and high-quality service to our community The Corpus Christi Police Department will provide training for this job and in addition to attending an 8-week paid dispatch academy, you will receive on-the-job training to help you successfully become a dispatcher Responsibilities * Provide emergency services by understanding potential hazards, safety issues, and local conditions. Possess essential computer skills to relay information * Respond to emergency and non-emergency calls, determining urgency and calming distressed citizens who are often hysterical and victims of a crime * Learn basic knowledge and operation of Telecommunications Device for the Deaf (TDD) * Cross-train co-workers and provide instruction on the duties and essential functions of a dispatcher, this includes primary training in Call-Taking, Fire Radio, Law Enforcement Radio, and Information Radio, once you are certified in your position, as directed * Develop skills to operate a talk group and provide field units with updated information while maintaining accurate records and statuses * Assist with pre-arrival medical instructions such as CPR and first aid. Gather important information for responders and keep callers updated * Operate equipment for dispatching calls and use radio talk groups to support law enforcement and emergency services. Monitor communications for urgent requests * Check criminal history information and confirm the identity of detained persons * Update state and nationwide databases regarding missing persons and stolen property * Compose and send messages to law enforcement agencies about wanted or missing individuals * Assist customers with inquiries about service calls, data entries, criminal histories, and protective orders * Dispatch calls for service to the appropriate personnel or departments after hours and on weekends, including Animal Control and Vector Control * Reroute non-emergency calls to the relevant department, such as Gas or the Street Department * May be asked to perform other duties as assigned Position Type and Typical Hours of Work * Non-exempt - Full-Time * Flexibility to work evenings, weekends, and holidays is a schedule requirement * Available weekends/ nights/ holidays * In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change. Minimum Qualifications * High School/ GED * Six (6) months to one (1) year of experience Experience may be waived for applicants that have successfully completed the MetroCom Enrichment Program Licenses and Certifications Required within six (6) months of hire * CJIS Awareness * NCIC/ TCIC full access Required within one (1) year of hire * TCOLE Basic Telecommunication License * Basic CPR instructions with AED and first aid * Emergency Medical Dispatch Certification * TDD instruction * Completion of all areas of training which includes passing a series of written examinations Employment Testing Employment is contingent on passing any post-offer pre-employment screening as listed below: * Police Criminal Background Check: Yes * Motor Vehicle Record Check: Yes * Drug Screening: Yes * Physical Exam: Yes * Psychological evaluation: Yes Basis of Rating * A recruitment consultant will evaluate all applications against the posted qualifications. The city may also conduct additional skill assessment tests, in addition to the panel interview. Supplemental Information * Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi. * The City of Corpus is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

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Join the TCI Team as a Dispatcher - $24/Hour | ***This position requires at least 6 months of verifiable box truck driving experience in the last 12 months*** Are you an experienced dispatcher ready to take your career to the next level with a company that values safety, service, and professional growth? TCI Logistics is seeking a dependable and driven Dispatcher to support and manage our day-to-day transportation operations. This is your opportunity to work with a team that keeps logistics running smoothly-and safely. 📍 Position Overview As a Driver-Dispatcher at TCI, you'll play a critical role in coordinating transportation services across our operations. You'll work closely with drivers, dispatchers, mechanics, and other departments to ensure trips are covered, schedules are met, and compliance is maintained-all while delivering exceptional customer service. Note: This role requires the ability to drive box trucks as needed, including driver unload responsibilities. Successful candidates must have at least 6 months of verifiable box truck driving experience and be able to pass a DOT physical and a pre-employment drug screen. 💼 Key Responsibilities Coordinate daily operations including dispatching and adjusting driver assignments as needed. Overseeing and directing dispatch activities for several locations, including remote facilities Ensure safety is always the #1 priority. Monitor and audit Hours of Service (HOS) for compliance. Support equipment logistics, maintenance scheduling, and terminal safety activities. Oversee customer service standards, meeting and exceeding performance goals. Maintain clear communication with internal teams and external partners. Organize and lead driver meetings and contribute to a culture of safety and accountability. Operate box trucks as needed, including performing driver unload tasks. 🛠️ Skills & Qualifications Bilingual Preferred (Spanish) Excellent communication and interpersonal skills. Strong attention to detail and ability to multitask. Familiarity with DOT compliance and HOS regulations. Ability to lead by example and work as part of a collaborative team. High level of ethics and confidentiality. Experience in dispatch or logistics is strongly preferred. Ability to drive box trucks and perform physical unloading tasks as required. Must be able to pass a DOT physical and pre-employment drug screening. ⏰ Schedule: Tuesday-Saturday, 4:00 PM-2:00 AM Off Sunday & Monday Flexibility for night, weekend, or holiday coverage may be occasionally required. 💲 Compensation Hourly Rate: $24/hour Required: Box truck experience

Operates emergency communications equipment, which receives and dispatches police emergency calls via telephone and electronic dispatch equipment. Also, operates various on-line data entry terminals. The Communications Center is a 24/7/365 operation so you will be required to work nights/weekends/holidays and overtime. Regular attendance and punctuality along with being prepared to commence work at designated work locations, on the assigned or scheduled days and hours is expected. Shift differential, certification pay, and bilingual pay is offered after fully trained. Ability to type 45 words per minute with 85% accuracy rate and must pass a multi-tasking skills test administered by Communications. Must successfully pass audiogram, drug screen, psychological evaluation, and background investigation including credit history. NOTE THESE AUTOMATIC DISQUALIFIERS: * ANY CLASS B MISDEMEANOR CONVITION WITHIN THE LAST 10 YEARS * ANY CLASS A MISDEMEANOR, FELONY CONVICTIONS, OR FAMILY VIOLENCE CONVICTION * Operate sophisticated phone systems to receive emergency or non-emergency calls; obtain necessary information from callers; enter information into computer aided dispatch (CAD) system. Operate radio console to dispatch police officers based on nature of call and availability of units; * Must possess or acquire the ability to multitask (listen to radio traffic, listen to the caller on the phone, work with multiple computer programs and systems, and type information into the computer at the same time); * Maintain radio contact with police officers; dispatch additional officers or appropriate assistance as required or requested. Obtain and relay essential information to police officers. * Must attain advanced geographical knowledge of the City; determine proper routing of incidents based on location; * Maintain records and data in accordance with department procedures; * Must become proficient and attain advanced knowledge in police computer systems, with the Texas Law Enforcement Telecommunications System (TLETS), and the Texas Crime Information Center (TCIC); and of related systems and databases; protective orders, missing persons, stolen property, criminal histories, administrative messages, warrant confirmations, etc. * Route, transmit and interpret messages sent/received through these systems; * Participates and attends job related meetings and training; * Perform related duties as required. Completion of a high school diploma or the equivalent; or any combination of relevant education and experience which provides the following: Each trainee begins their employment in a probationary status for the first six months. During this period, the trainee may be disciplined and/or dismissed for failure to perform assigned duties and responsibilities. Training for a dispatcher consists of three phases: call take, radio operator I, and radio operator II. Each training phase is divided into two segments: classroom training and on-the-job training. Each trainee begins in phase one, segment one, and is in a classroom setting for approximately 6 weeks. Throughout this time, the trainee will be given an opportunity to improve typing skills and job knowledge. By the end of classroom training, each trainee must demonstrate acceptable skill and knowledge by completing an on-line typing test, achieving 50 words per minute with 95%accuracy, and a written comprehensive examination with a passing score of 80%. These marks must be achieved by the trainee in order to proceed to the next step in the training process. Failure to meet the required training standards by the conclusion of classroom training could result in termination. Continuing from class room training, the trainee begins on-the-job training and will be required to train on all three shifts for approximately 5-7 weeks. The shifts are divided into day shift/6am-2pm, evening shift 2pm-10pm, and midnight shift/10pm-6am. Written assessment examinations will also be administered throughout on-the-job training with the passing standard also set at 80%. Additionally, the trainee's on-the-job performance is rated on a written daily observation report (DOR) throughout each training phase. A trainee is allotted a set number of training hours to achieve acceptable ratings. Failure to achieve a passing score on an assessment examination or consistent acceptable ratings on the DOR could result in termination. Knowledge of: * Emergency Communications Procedures and related procedures of the Lubbock Police departments; and of related systems, subsystems, computer programs and software used for law enforcement and dispatch purposes. Ability to: * Acquire a Basic Telecommunicator Operator license within 1 year of employment * Record computer data rapidly and accurately; * Hear at a level commensurate with working conditions; * Pass hearing and vision exam; pass psychological exam * Remain emotionally stable during periods of emergency and stress. Extract information from distraught callers. * Related emergency situation experience preferred; * Maintain security and confidentiality; * Continuous working knowledge of the City's geography; * Read, comprehend, and communicate, both verbally and in writing as well as effectively administer by written, and verbal communications; * Use tact and courtesy in maintaining an effective working relationship with department employees, city supervisors and general public. Physical Requirements * Continuously sit during the shift; * Occasionally lift and carry up to 10 pounds; * Occasionally reach above shoulder height; * Continuously work with the fingers; * Continuously coordinate eye, hand and foot to operate radio and related equipment; * Continuously talk, see and hear.

Transportation/Dispatch Job Title: Transportation Dispatcher Exemption Status/Test: Nonexempt Reports to: Transportation Supervisor Date Revised: 4/12/24 Dept./School: Transportation Primary Purpose: Dispatch drivers and buses. Monitor and respond to two-way radio communications. Answer, record, and route telephone calls. Record absentee calls and assign substitutes. Qualifications: Education/Certification: Clear and valid Texas commercial driver's license with Passenger (P) and School Bus (S) endorsements Must be 18 years of age High School Diploma/GED Must have First Aide, CPR, AED and current driver's certification Special Knowledge/Skills: Ability to use maps and Global Positioning Systems (GPS) to follow routes and locate addresses Ability to read and understand documents including policies and procedures manuals Ability to receive and give written and verbal instructions Ability to pass U.S. Department of Transportation alcohol and drug tests and annual physical exam Excellent organizational, communication, and interpersonal skills Experience: Minimum 1 year successful experience as a MISD bus driver. Major Responsibilities and Duties: Dispatch Dispatch drivers and vehicles on a daily basis. Monitor and respond to two-way radio communications. Receive, record, and report driver and bus monitor absence calls. Assign substitute drivers and monitors for morning and afternoon shifts as needed. Respond to driver requests for assistance and dispatch tow trucks, emergency services, and additional equipment as needed. Process requests for extracurricular transportation and arrange for drivers and appropriate equipment as needed. Other Compile, maintain, file all logs, worksheets, files, and reports related to dispatch operations. Serve as substitute bus driver as needed. Follow district safety protocols and emergency procedures. Other duties as assigned by supervisors. Supervisory Responsibilities: None Mental Demands/Physical Demands/Environmental Factors: Tools/Equipment Used: Standard office equipment including computer and peripherals; two-way radio; global positioning system (GPS); school bus; safety equipment including but not limited to flares, reflective signs, and fire extinguisher Posture: Prolonged sitting; frequent standing and twisting; occasional kneeling/squatting, bending, stooping, and pushing/pulling Motion: Repetitive hand motions; frequent keyboarding and use of mouse; prolonged driving; moderate walking, climbing stairs, grasping/squeezing, wrist flexion/extension, and reaching Lifting: Limited light lifting and carrying (less than 15 pounds) on a daily basis Environment: Frequent exposure to extreme hot and cold temperatures, noise, and vehicle fumes; work early shift; may work irregular and prolonged hours Mental Demands: Maintain emotional control under stress

Under general supervision of the Communications Supervisor, performs specialized clerical and dispatching work for the City's law enforcement, fire/rescue, City services, and non-emergency situations. Employees in this class monitor and coordinate telephone, radio, and teletype communications between unit personnel and among the general public. Position is responsible for receiving, processing, and disseminating information in an accurate and timely manner to provide expeditious response to emergency situations. Employees in this class perform considerable record maintenance functions requiring specialized knowledge of departmental rules and regulations, and apply acute attention to detail. * Answer a multi-line phone system for both emergency and non-emergency calls. Acquire information and assess the circumstances, reassures the victim or caller, gathers required information and dispatches information to appropriate units. * Operate a multi-channel radio system and simultaneously input, retrieve, listen to and comprehend 9-1-1 and non-emergency calls and radio traffic while reading from both computer screens and printouts; receives and transmits pertinent information on all calls for services including those in progress; monitors activities of Police, Fire and other emergency medical services; maintains the location and call status of all emergency units. * Maintain communications with unit personnel in the field in order to conduct computerized searches through local, state and national databases; confirms stolen property and wanted/missing persons as well as enter data and operate computer terminals with specialized access through various automated data banks. * Maintain records and data for items such as warrants, missing persons, stolen property and emergency protection orders by confirming information is correct, entering and modifying information in database and clearing information as applicable. * Comprehend and apply City Ordinances, city and departmental policies and procedures as well as adhere strictly to the Department General Orders; Communicate courteously and clearly, verbally and in writing * Required to report for work punctually, work all scheduled hours, including shift work, weekends, holidays and any required overtime as deemed necessary. Must maintain a physical condition and standards necessary for the proper performance of duties, with or without accommodation. Regular and consistent attendance for the assigned work hours is essential. MARGINAL FUNCTIONS * Responds to general inquiries from the public, i.e., street locations, weather and road conditions, school scheduling, and power outages. * Receives money for traffic fines, cash bonds, and after hour water payments. * Performs general maintenance tasks for equipment, i.e., changing printer ribbons, filling paper, dusting, cleaning. * Shreds unnecessary/outdated documentation as directed. * Performs related work as required. (Note: The examples of essential functions as listed in this class specification are not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning specific duties not listed herein if such functions are a logical assignment to the position.) REQUIREMENTS * Obtain listed certification within one (1) year of hiring date at Departmental expense: Certifications: TCIC/NCIC, 9-1-1, Fire Service Dispatch, Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator. * High school diploma or GED; supplemented by minimum six (6) months experience in answering telephones and dealing with the public; or an equivalent combination of education, training, and experience. Knowledge, Skills, and Abilities: * Ability to listen and communicate effectively. * Ability to evaluate a situation and determine the appropriate level of response needed. * Ability to work in a multi-tasking environment with constantly changing priorities. * Ability to handle stress, remain calm and function under circumstances that present life-threatening situations. * Considerable knowledge of City/regional geography. * Considerable knowledge of TCIC/NCIC operations and procedures and laws applicable to dispatch services performed. * General knowledge of principles and procedures for utilizing data base information systems. * Ability to read, write, spell, and perform basic mathematical calculations, i.e., addition, subtraction, multiplication, and division. * Ability to concentrate on assigned tasks/duties through many distractions, as well as process multiple calls simultaneously when circumstances warrant. * Ability to operate general modern office equipment. * Ability to establish and maintain effective relations with supervisor, other departments, public agencies, the general public and fellow personnel. * Ability to work in a confined area for 8+ hours and remain seated for extended periods of time. * Ability to wear an inner or outer ear headset for a period of 8 - 12 hours, each shift. Physical requirements: * Tasks are essentially sedentary, with occasional walking, bending, light lifting, or other restricted physical activities. * Tasks involve some physical effort, i.e., some standing and walking, or frequent light lifting (5-10 pounds); or minimal dexterity in the use of fingers, limbs, or body in the operation of shop or office equipment; may involve extended periods of time at a keyboard or work station. Environmental requirements: * Tasks are routinely performed without exposure to adverse environmental conditions (e.g. dirt, cold, rain, and fumes). * Tasks may require exposure to dust or pollen. Sensory Requirements: * Tasks require visual perception and discrimination. * Tasks require oral communications ability. * Tasks require good listening abilities. HIPAA Compliance Statement All employees who have access to health information whose confidentiality is protected by the HIPAA Privacy Rule must have an understanding and knowledge of the Privacy Rule that corresponds to their job responsibilities. Employees who violate the requirements of the HIPAA Privacy Rule will be subject to discipline, up to and including termination.

Transportation/Dispatcher Additional Information: Show/Hide Pay Grade Calendar Days Salary Minimum AX7 200 Days $22.50 To view the district's compensation website, please click here. Attachment(s): * Job Description

Job DescriptionTransportation Dispatcher zTrip, North America's largest taxi network with over 6,000 vehicles in 38 cities, is hiring a Transportation Dispatcher in Dallas! We're looking for dependable, detail‑oriented professionals to coordinate daily transportation activity, support drivers, and ensure every trip runs smoothly. Shift: Tuesday - Friday 12PM-8PM Saturday - 12PM-12AM Responsibilities of a Transportation Dispatcher: Assign and schedule trips based on driver availability and customer needs Monitor real‑time fleet activity to maintain on‑time performance Communicate route details, updates, and schedule changes clearly and professionally Maintain accurate records of routes, vehicle assignments, and trip coordination Collaborate with dispatch and operations teams to improve efficiency Handle unexpected challenges with calm, solution‑focused professionalism Requirements of a Transportation Dispatcher: Experience in dispatching, logistics, scheduling, or transportation operations (preferred) Strong multitasking, problem‑solving, and organizational skills Excellent communication and interpersonal abilities Ability to stay focused in a fast‑paced, time‑sensitive environment Familiarity with dispatch systems, GPS tracking, or routing software (a plus) Valid driver's license required What We Offer of a Transportation Dispatcher: Competitive hourly pay Health, dental, vision, and life insurance Paid Time Off (PTO) + paid holidays 401(k) with company match Career growth opportunities within a rapidly expanding transportation network Supportive, team‑oriented work environment Why Work at zTrip? Join the largest taxi transportation network in North America Play a key role in delivering safe, dependable service across multiple cities Be part of a mission‑driven organization that values innovation, service, and community Make a meaningful impact in the evolving mobility and transportation industry Apply Today Ready to make an impact? Join zTrip Dallas as a Transportation Dispatcher and help keep our communities moving safely and efficiently every day. Apply now!

Dispatcher/Clerk Job Category: Dispatcher/Clerk Non-Exempt Reports to: Manager, Operations Center General Job Summary: Dual qualified position ensures expeditious and efficient movement of railcars to and from a rail customer's facility that meets their needs and expectations. This is achieved through communication with various departments combined with accurate and timely reporting of train and railcar events in our TMS. Dispatchers/Clerks are also responsible for efficiently and safely routing trains, constantly monitoring train movement or any conditions affecting their movement and taking immediate action when necessary. Primary Duties and Responsibilities: Responsible for the coordination and monitoring of safe and efficient train operations. Direct and coordinate railroad traffic, issue track warrants and authorities or notices to employees and vendors, monitor all rail movements and maintain any records or logs of all activities. Monitor radio and telephone communications with other train dispatchers, train crews, maintenance personnel and operations as needed. Know assigned territory and keep informed of any physical changes including any weather or environmental issues affecting train movements. Manage any unexpected events and emergency situations by providing coordination and support to protect the general public, company personnel, and railroad with minimum disruption. Enter track warrant and bulletins into dispatching system; order GTBs from Class One partners and input train information into PTC systems - both internal and external. Coordinates and protects the movement of over dimension cars - high and wide cars. Report alleged violations of operating rules and any irregularity relating to the movement of trains. Act as a liaison between operations and rail customers regarding requested changes in scheduled rail service. Assist customers with rail car tracing and detailing. Ensure timely instruction or reporting of train crew activities in TMS, including interchanges, rail car issues, unit train planning, and customer requests. Move railcars in the TMS system based on customer requests reflecting actual work that is performed by train crews. Performs and applies railcar billing from customers for interchange. Analyzes, corrects, or adjusts customer issues to resolve customer's questions or concerns relating to our rail service. Updates TMS database master file records as needed or instructed to maintain current customer information - contact, emergency, location, etc. Compile reports or information for other departments or customers as requested or needed. Perform miscellaneous activities, tasks and special projects as assigned by management team, including training, or assisting with new hires. Comply with all company policies, safety rules, operating rules, federal and state rules to ensure safety at all times. Additional Responsibilities: Other duties as assigned by Manager, Operations Center Basic Qualifications and Requirements: High School Diploma or GED Valid Driver's License. Follow safety policies and procedures. Read, write, and communicate (speak, hear, and understand) in English. Attention to Detail Above average skills with Microsoft Office Products (Outlook, Word, Excel). Read and comprehend written safety rules, procedures, and safety manuals. Ability to think and act quickly in responding to emergency and non-emergency situations. At times working under extreme pressure with a heavy workload and tight deadlines. Ability to proactively listen and anticipate customers issues and resolve to customers and company's satisfaction. Effectively communicate instructions, directions , processes, procedures, safety rules and regulations to co-workers, supervisors, and others in written, oral, and scheduled form. Effectively communicate with all employees, customers, railroad officials and the general public in a clear, concise, courteous, efficient and professional manner. Preferred Qualifications and Requirements: Associates Degree Previous experience in a call center/dispatch environment. Previous experience in railroad operations Certified in drug and alcohol testing and awareness. Work Environment: Primarily an office environment. Must be able so sit for long periods of time. Occasional lifting of up to 50 pounds may be required. Job Type: Full-time Work Location: In person Pay: $25.00 - $36.31 per hour Benefits: 401(k) Dental insurance Disability insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Education: High school or equivalent (Required) Experience: Dispatching: 1 year (Preferred) Customer Service: 1 year (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) LIMITATIONS AND DISCLAIMER The above is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

Reports To Lead Dispatcher Work Year Days 226 Primary Purpose Dispatch communications with school bus drivers and buses. Provide phone support for incoming/outgoing calls regarding buses and campuses, parents, District staff, and the community. Assist the Transportation Department in providing proper coverage of all routes, field trips, midday routes, and auxiliary routes/trips. Qualifications Education/Certification:High school diploma or GED required Some college preferred Valid CDL with passenger, air brake, and safety endorsements (preferred)20-hour TEA Safety certification class OR willingness to complete First Aid and CPR certification class OR willingness to complete Special Knowledge/Skills: Able to pass annual DOT physical/drug testing Good organizational and interpersonal skills Strong communication skills Must be able to work split shift Must be available to work Saturdays for field trip dispatch Flexible and open to change Ability to work together as a team with a spirit of cooperation Capable of responding in emergency situations Ability to drive or monitor a school bus Ability to pass annual and random DOT (Department of Transportation) physical/drug testing Ability to physically perform a front and back door bus evacuation Ability to physically perform CPR and First Aid techniques on the ground or floor Ability to walk the equivalent of at least one mile daily Ability to lift 30lbs and maneuver effectively in a school bus Experience: Minimum of 2 years of experience driving a school bus preferred Major Responsibilities and Duties Advise drivers on routes and schedule during route time or field trips. Activate emergency call procedures. Assign all substitute drivers and buses. Keep a daily operation summary for the dispatch area. Maintain log on all route-related incoming phone and radio calls. Maintain radio contact in regard to route designations with route buses and relay pertinent information. Provide drivers and staff directions regarding transportation of students in Frisco ISD. Keep calm in a busy office environment and in the midst of emergency situations. Drive or monitor a school bus when necessary.Support field trip operations. Other Duties as Assigned Frisco ISD retains the right to adjust the responsibilities and assignments of all positions as needed to meet the needs of the District. Work Relationships Frisco ISD is committed to fostering a collaborative work environment that honors and supports the social and emotional well-being of all. Employees are expected to interact in a manner that is becoming of educators and promotes high levels of productivity for the benefit of the students we serve. Working Conditions Mental Demands/Physical Demands/Environmental Factors:Maintain emotional control under stress. Continual sitting, reaching, kneeling, squatting and repetitive hand and arm motions. Prolonged use of computer. Intermittent walking the equivalent of at least one mile daily. Work outside and inside. Moderate exposure to extreme temperature (hot) and vehicle fumes. Frequent moderate lifting and carrying (up to 30 pounds). Work with frequent interruptions. Additional Considerations The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required Disclosure Statements The Frisco Independent School District is an equal opportunity employer and does not discriminate against applicants or employees because of race, national origin, gender, age, religion, or disability status of otherwise qualified individuals. FISD does not discriminate on the basis of membership or application for membership in the uniformed services. Last review/revision date: 1/26/23

Hourly Range: Hourly wage commensurate with experience and certifications. About SMU: SMU's more than 12,000 diverse, high-achieving students come from all 50 states and 90 countries to take advantage of the University's small classes, hands-on research opportunities, leadership development, community service, international study and innovative programs. The University offers a strong foundation in the humanities and sciences and undergraduate, graduate and professional degree programs through eight schools. Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. On the most beautiful college campus in the country, SMU Mustangs are energized by unbridled opportunities - from teaching, learning and research to creativity, performance and athletic endeavor. About Department: The mission of the SMU Police Department is to maintain a working partnership with all members of the Campus Community to preserve life, maintain human rights, protect property, and promote the educational objectives of Southern Methodist University. The men and women of the SMU Police Department believe in a shared responsibility with our community to create a secure and inclusive environment that promotes and supports the educational process. About the Position: The Public Safety Dispatcher/ 911 Operator- Basic will have a wide range of responsibilities performed both independently and as part of a team. Primary duties include transmitting and receiving communications through the police radio system and managing a multi-line telephone system. The role also involves monitoring campus-wide fire and intrusion alarms and initiating appropriate response actions. Additional responsibilities include collecting and recording payments for fingerprinting services and bond transactions, addressing complaints and inquiries, and preparing detailed reports. The position requires proficient operation of various computer systems, including surveillance cameras, voice recording equipment, records management systems, and nationwide databases. This is classified as an "On Campus Essential" position. Essential Functions: * Receives complaints and inquiries from members of the university community by telephone, email, or in person at the service window. After assessing the information provided, the dispatcher deploys police, fire, or emergency medical services as appropriate using the radio communication system. * Maintains a computer-based log of all police activities. They document service calls and radio communications from officers in the CAD system and use the system to determine whether an officer has had prior interactions with a specific individual or vehicle. Additional responsibilities include submitting reports and updating reference manual. * Responsible for managing multiple computer systems, including a CCTV network with more than 2,000 cameras, fire and security alarm monitoring systems, 911 services, and a police blotter. * Collects and records payments for fingerprints, reports, and notary services. * Oversees and maintains all equipment within the emergency communication center to guarantee reliability and continuity of emergency response operations. This includes conducting regular inspections and reporting any malfunctions or technical issues to ensure all systems and devices remain fully operational at all times. * Must be available to work all shifts, including weekends and holidays, as assigned. The SMU Police Department operates 24 hours a day, 365 days a year. Education and Experience: A high school diploma or equivalent is required. An associate's degree is preferred. A minimum of one year of experience in a high-volume customer service environment is required, preferably in a dispatch center and/or security setting. Knowledge, Skills and Abilities: The Public Safety Dispatcher/ 911 Operator should possess excellent verbal communication skills, the ability to speak clearly and interact effectively in all circumstances. They must also show sound decision-making capabilities, problem-solving skills, and maintain composure while handling stressful situations. Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills. Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills. Ability to obtain TCOLE Telecommunications Operator License within 1 year of employment is required. Proficiency in utilizing Windows computer operating system and the Microsoft Office Suite (including Word, Excel, and Outlook) is required. Knowledge of records management systems is preferred. Preference will be given to candidates familiar with law enforcement terminology and procedures. Physical and Environmental Demands: Physical: * Sit for long periods of time * Bend * Reach above shoulders * Handle objects (dexterity) * Carry/lift over 25-50 lbs. * Kneel * Stand * Push/Pull Environmental: * Exposure to excessive noise * Around moving machinery * Exposure to marked changes in temperature/or humidity * Exposure to dust, fumes, gases, radiation, microwave * Drives motorized equipment * Work in confined quarters Deadline to Apply: Deadline date EEO Statement: SMU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. Benefits: SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution. SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU. The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.