Dispatcher jobs in Oklahoma City, OK - 31 jobs

Answer the phone If a customer calls to schedule service, create and assign the service call If a customer needs to talk to a certain department, properly route the call Schedule service calls through scheduling software Create new customer profiles Schedule return parts Manage Designated Work Queues Communicate and coordinate with technicians, manage tech routes etc. Manage designated emails Communicate properly with customers via phone call, emails, or various customer portals Submit parts requests Assist in various office related tasks Requirements: Applicant must be able to operate Windows 10 and up Applicant must be able to work a phone system and correctly route calls Applicant must be able to communicate professionally and effectively with customers and other employees. Applicant must be able and willing to learn the company scheduling software. Applicant must be able to take accurate notes and properly respond to customer messages. Applicant must be able to work within normal company business hours Also must be able work an on call rotation Applicant must be able to multitask on various situations Applicant must have a background in dispatching PI579d998e45d6-31181-39394735

PAY Pay Range: 412 Hourly Rate: $20.55 - $31.77 The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy. OVERAGE POSITION This position is an overage. Funding for this position will be re-evaluated on a fiscal year basis. POLICE DEPARTMENT POLICY The Oklahoma City Police Department's Body Art/Visible Tattoo Policy is available at the following link: *********************************** Please ensure you have read the policy, understand the policy, and are willing and able to comply with the policy. BACKGROUND CHECK Civilian employees of the Oklahoma City Police Department must successfully complete a comprehensive background check and polygraph test prior to employment. ELIGIBILITY LIST PREFERENCE ORDER Full-time City employees will receive preference in the following order: major division first, then department, then all other full-time City employees. Part-time/year-round City employees will receive preference next. If there are no qualified full-time City employees or part-time/year-round City employees, external applicants will then be considered (when the vacancy is open to external applicants). APPLICATION, HIRING, AND BACKGROUND When completing the application, applicants will be asked to respond to application questions. These application questions are based on the Job Requirements for the position. Completion of the application questions is required. Applicant responses to the application questions must specifically answer the questions asked. Responses to application questions must be supported by work history/information listed on the application/resume, sufficient to demonstrate qualifications for the position. Applicants may upload only two attachments. Attachments may include, but are not limited to a resume, cover letter, DD214 or NGB Form 22, transcripts, etc. Applicants may also choose to combine documents into one field for upload. Applications may not be reviewed if specific responses to application questions have not been provided. Each application submission is reviewed independently. For detailed information about the City's hiring and background processes, check out the: Quick Guide to Hiring and Background Checks If you have questions, check out the: Frequently Asked Questions Please note the background check process for Police Department positions is specified above. TOTAL REWARDS At the City of Oklahoma City, our Total Rewards package is designed to honor your service, fuel your growth, and support every part of your life. We offer: Competitive pay An average of $22,000 annually contributed toward your benefits and retirement A comprehensive package designed to support your health and wellness, financial security, work-life balance, and personal and professional growth and development Explore all the ways we invest in you: City of Oklahoma City Total Rewards SELECTION PROCESS INFORMATION Important Application Information: Applicants who meet the minimum qualifications for this job will be invited by email to complete CritiCall online testing to evaluate whether they possess the knowledge, skills, and abilities necessary for success on the job. The email invitation will include a deadline by which testing must be completed. Applicants who do not complete the testing by the deadline will be removed from further consideration. The CritiCall test is 100 percent web-based and fully compatible with the latest version of Google Chrome, Mozilla Firefox, and Microsoft Edge: Google Chrome, Mozilla Firefox, Microsoft Edge. Safari users will have to follow the onscreen instructions after clicking the test link for enabling the auto-play function within the Safari browser. Microsoft is no longer supporting Internet Explorer, thus the test may not be compatible with the Internet Explorer browser. Applicants encountering any issues during testing can contact CritiCall at ****************** or by calling ************** x2, Monday through Friday, between 7:00 a.m. and 8:00 p.m. Pacific time. Before you begin the test, you may want to review CritiCall Candidate Resources which are available at this link: Public Safety Dispatcher Applicants - CritiCall TestGenius These resources include a test preparation guide, frequently asked questions, and sample tests. The use of cell phones, smart watches, or any other devices/methods to research test answers is strictly prohibited by the City of Oklahoma City and will result in applicants being disqualified from consideration. Applicants requiring reasonable accommodation at any time during the hiring process are encouraged to notify one of the Human Resources Department Representatives by calling ************. POSITION DESIGNATIONS This job classification has been designated as a safety sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S., § 427.1 et seq. (OSCN 2019), effective August 29, 2019. This means employees in this job classification can be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license. This job classification has been designated as a cyber security sensitive job classification effective June 26, 2023, in order to comply with United States Department of Justice, Federal Bureau of Investigation, Criminal Justice Information Services (CJIS) Division's Criminal Justice Information Services Security Policy (Version 5.9.2, 12/07/2022), 5.12 Policy Area 12 Personnel Security. The policy requires national fingerprint-based records checks be conducted prior to granting access to criminal justice information for all personnel who have unescorted access to unencrypted Criminal Justice Information (CJI) or unescorted access to physically security locations or controlled areas (during times of CJI processing). Employees in this job classification will be subject to a Criminal Justice Information Services (CJIS) Interstate Identification Index (III) Fingerprint Background check after receiving a conditional offer of employment. Additionally, employees in this job classification must complete the required CJIS Security and Privacy Training and pass the online certification test. JOB SUMMARY This posting will be used to fill a current vacancy in the 911 Communications Center in the Operations Division of the Police Department within the City of Oklahoma City and is under the direction of an immediate supervisor. An eligibility list will be established or supplemented for filling future vacancies in the department, per provisions of the AFSCME collective bargaining agreement. The 911 Dispatcher Trainee serves as the telephone communication link between the calling party and units in the field. Essential job functions include: accurately and efficiently receiving and transmitting information via telephone and through the Computer Aided Dispatch Data Network; input and/or retrieval of information concerning emergency and non-emergency situations; recording information obtained from callers by typing information into the computer via a computer terminal and keyboard; routing calls to appropriate dispatch consoles; monitoring calls to ensure dispatch of support agencies; dispatching emergency and non-emergency vehicles to reported trouble locations; and monitoring frequencies in order to respond to field unit status reports and requests for assistance. The work is reviewed through continual visual observation and through monitoring of radio frequencies by the supervisor. NOTE: The incumbent is hired as 911 Dispatcher Trainee. Upon successful completion of the training and probationary period, the incumbent is eligible for promotion to 911 Dispatcher I. 911 Dispatcher Trainees receive four (4) weeks of classroom instruction/training on the telecommunications equipment and procedures and will spend the remainder of the probationary period receiving on-the-job training under close supervision. VETERANS PREFERENCE Honorably discharged veterans of the United States Active Duty Armed Forces, National Guard, and Reserve Forces who are not currently employed full-time by the City of Oklahoma City and who meet the qualifications for the position shall be given preference. To receive preference, veterans must submit verification of honorable discharge from the United States military service (Department of Defense Form DD214 or NGB Form 22) prior to the closing date of the vacancy announcement. JOB REQUIREMENTS Skill in accurately and efficiently obtaining, recalling, and relaying pertinent information. Skill in verbal communications utilizing tact and diplomacy. Skill in recording information accurately. Skill in operating two-way radios and multi-line telephone systems. Skill in making quick and accurate decisions. Ability to remain calm in emergency situations. Willingness to maintain confidentiality. COMPETENCIES One City, One Team (Teamwork/Team Oriented) (1) Recognizes, values, and leverages the ideas, opinions, and perspectives of others; (2) participates willingly and effectively as a team lead or team member; (3) builds consensus; fosters team commitment, spirit, pride, and trust; (4) collaborates with others to accomplish goals and objectives and achieve results; (5) expresses facts, ideas, messages, and information (technical and non-technical) to individuals or groups clearly, concisely, accurately, understandably, with honesty, tact, and diplomacy and in a manner that is appropriate for the intended audience; (6) actively listens, clarifies information as needed; (7) [Core Value One City, One Team] shares information, resources and solutions across departments; (8) [Core Value One City, One Team] asks for help early and offers it often; (9) [Core Value One City, One Team] collaborates across teams before decisions are made. Service First (Customer Centric) (1) Demonstrates commitment to public service; (2) serves and satisfies internal and external customers in a timely and effective manner; (3) establishes, commits to, and maintains high standards for producing quality work products and being responsive to customers; (4) supports the Department/City's mission; develops and executes strategies with the customer in mind; (5) [Core Value Service First] acts quickly and follows through until the job is complete; (6) [Core Value Service First] serves everyone with genuine respect, diligence and professionalism; (7) [Core Value Service First] makes decisions with the people we serve in mind. Respect Always (Conduct) (1) Conducts oneself with the utmost integrity and professionalism; (2) demonstrates humility; (3) encourages people to share their perspectives, ideas, and opinions; (4) makes decisions based on a sense of shared purpose; (5) takes responsibility for actions and decisions; (6) resilient; (7) leans in to challenges and problems with creative solutions; (8) speaks up and challenges the status quo; (9) relies on the character, ability, strength, truth, and transparency of others and the organization; (10) [Core Value Respect Always] listens with curiosity and speaks with care; (11) [Core Value Respect Always] embraces different perspectives and lived experiences; (12) [Core Value Respect Always] gives feedback constructively and receives it openly. Own the Outcome (Execution and Results) (1) Sets well-defined and realistic goals and high standards of performance for self or self and others; (2) displays a high level of initiative, effort, and commitment toward performing work; (3) completes assignments in a thorough, accurate, and timely manner, and delivers results; (4) works with minimal supervision, is motivated to achieve, and demonstrates responsible behavior; (5) demonstrates understanding of all aspects of the job (as specified on the approved job description) and application of accrued knowledge in carrying out duties and responsibilities; technical knowledge; skill in the techniques, equipment, procedures, and work required; (6) [Core Value Own the Outcome] takes initiative to fix it or escalates issues; (7) [Core Value Own the Outcome] follows through on commitments; (8) [Core Value Own the Outcome] speaks up when accountability is missing. Keep Getting Better (Workplace Standards) (1) Takes meal periods and breaks according to policy; (2) ensures sick leave usage does not negatively impact productivity of work unit; (3) notifies supervisor of unscheduled absences; (4) accepts suggestions and supervision with a positive approach; (5) completes work timely and correctly; (6) [Core Value Keep Getting Better] takes time to reflect and act on what is working and what is not; (7) [Core Value Keep Getting Better] learns from mistakes without blaming; (8) [Core Value Keep Getting Better] supports self and other's development and growth. Safety (1) Complies with all safety policies and practices; (2) promotes a safe work environment; (3) participates in safety meetings; current on completion of safety trainings. WORKING CONDITIONS Inside at all times in a climate-controlled environment where temperature remains between 60 degrees and 70 degrees Fahrenheit. Exposure to continuous noise at low levels as produced by other dispatch personnel, computer terminals, keyboards and climate control equipment. Subject to frequent stress from high activity levels and the nature of calls received. Required to work shifts including nights, weekends, and holidays. Subject to shift assignment changes. Subject to 24-hour emergency call. Note: Typical City employee working hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. However, working hours vary (may require work to begin before 8:00 a.m. and/or end beyond 5:00 p.m., and/or may require work on weekends and holidays), and are subject to change, based on the duties and location of the position and the business needs of the assigned work unit/department. PHYSICAL REQUIREMENTS Arm-hand steadiness and manual/finger dexterity enough to use equipment such as a computer keyboard, telephone, etc. Near vision enough to read a computer screen and written communication such as memos, operations procedures and instructions from supervisors. Hearing and speech enough to communicate clearly and distinctly by telephone, radio, and in person in a semi-noisy environment created by other dispatchers, equipment, etc. Subject to sitting, telephone usage, etc., for prolonged periods of time. Note: The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. OTHER DETAILS Eligibility List: An eligibility list will be established from this posting consisting of applicants who receive a score of 70 percent or better. Multiple selection procedures may be utilized; a minimum of 70 percent or better will be required on each; and the results of multiple selection procedures will be equally weighted. The eligibility list will be in effect for 180 days from the date of the final selection procedure and will be used to fill future vacancies. Pay Method: City employees are required to receive pay electronically, either via direct deposit or pay card. Former Employees: If this position is open to external applicants and you are a former employee, you must be eligible for rehire to participate in any selection process. If you are unsure of your rehire status, please contact the Human Resources Department at **************. If your rehire status has been coded “Not Eligible,” “Eligible 3,” or “Conditional,” you will need to request a review of your rehire status through the Human Resources Department's Employee and Labor Relations Division. Background Investigation, Drug Testing, Physical Examination: Upon a conditional offer of employment/acceptance of position, the City of Oklahoma City will conduct a criminal history background check for external applicants. Applicants will be provided contact information for any third-party reporting agencies used to collect background information in connection with conditional offers of employment. If the position accepted includes a driver license (commercial or non-commercial) Job Requirement, the City of Oklahoma City will obtain a Motor Vehicle Report for internal and external applicants. If the position accepted is safety sensitive and/or a driving position, internal and external applicants will be provided a copy of the City of Oklahoma City's Drug and Alcohol Testing Policy prior to being directed for a drug test. A copy is also available at the links below: AFSCME CBA Addendum C: Drug and Alcohol Testing Policy If the position accepted is cyber security sensitive, internal and external applicants will be subject to a Criminal Justice Information Services (CJIS) Interstate Identification Index (III) Fingerprint Background check. Additionally, employees in this job classification must complete Level 4 Security Awareness Training and pass an online certification test. If the position accepted includes a lift/push/pull/carry Physical Requirement of 25 pounds and greater, internal and external applicants will be directed for a physical examination. AN EQUAL OPPORTUNITY EMPLOYER If you require reasonable accommodation at any time during the hiring process, please notify one of the Human Resources Department Representatives by calling ************. The City of Oklahoma City will not discriminate against any applicant or employee because of race, color, religion, sex (including pregnancy, actual or perceived sexual orientation, and gender identity and/or expression), national origin, age, disability (mental or physical) and genetic information (including family medical history).

PAY Pay Range: 412 Hourly Rate: $20.55 - $31.77 The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy. OVERAGE POSITION This position is an overage. Funding for this position will be re-evaluated on a fiscal year basis. POLICE DEPARTMENT POLICY The Oklahoma City Police Department's Body Art/Visible Tattoo Policy is available at the following link: *********************************** Please ensure you have read the policy, understand the policy, and are willing and able to comply with the policy. BACKGROUND CHECK Civilian employees of the Oklahoma City Police Department must successfully complete a comprehensive background check and polygraph test prior to employment. ELIGIBILITY LIST PREFERENCE ORDER Full-time City employees will receive preference in the following order: major division first, then department, then all other full-time City employees. Part-time/year-round City employees will receive preference next. If there are no qualified full-time City employees or part-time/year-round City employees, external applicants will then be considered (when the vacancy is open to external applicants). APPLICATION, HIRING, AND BACKGROUND When completing the application, applicants will be asked to respond to application questions. These application questions are based on the Job Requirements for the position. Completion of the application questions is required. Applicant responses to the application questions must specifically answer the questions asked. Responses to application questions must be supported by work history/information listed on the application/resume, sufficient to demonstrate qualifications for the position. Applicants may upload only two attachments. Attachments may include, but are not limited to a resume, cover letter, DD214 or NGB Form 22, transcripts, etc. Applicants may also choose to combine documents into one field for upload. Applications may not be reviewed if specific responses to application questions have not been provided. Each application submission is reviewed independently. For detailed information about the City's hiring and background processes, check out the: Quick Guide to Hiring and Background Checks If you have questions, check out the: Frequently Asked Questions Please note the background check process for Police Department positions is specified above. TOTAL REWARDS At the City of Oklahoma City, our Total Rewards package is designed to honor your service, fuel your growth, and support every part of your life. We offer: Competitive pay An average of $22,000 annually contributed toward your benefits and retirement A comprehensive package designed to support your health and wellness, financial security, work-life balance, and personal and professional growth and development Explore all the ways we invest in you: City of Oklahoma City Total Rewards SELECTION PROCESS INFORMATION Important Application Information: Applicants who meet the minimum qualifications for this job will be invited by email to complete CritiCall online testing to evaluate whether they possess the knowledge, skills, and abilities necessary for success on the job. The email invitation will include a deadline by which testing must be completed. Applicants who do not complete the testing by the deadline will be removed from further consideration. The CritiCall test is 100 percent web-based and fully compatible with the latest version of Google Chrome, Mozilla Firefox, and Microsoft Edge: Google Chrome, Mozilla Firefox, Microsoft Edge. Safari users will have to follow the onscreen instructions after clicking the test link for enabling the auto-play function within the Safari browser. Microsoft is no longer supporting Internet Explorer, thus the test may not be compatible with the Internet Explorer browser. Applicants encountering any issues during testing can contact CritiCall at ****************** or by calling ************** x2, Monday through Friday, between 7:00 a.m. and 8:00 p.m. Pacific time. Before you begin the test, you may want to review CritiCall Candidate Resources which are available at this link: Public Safety Dispatcher Applicants - CritiCall TestGenius These resources include a test preparation guide, frequently asked questions, and sample tests. The use of cell phones, smart watches, or any other devices/methods to research test answers is strictly prohibited by the City of Oklahoma City and will result in applicants being disqualified from consideration. Applicants requiring reasonable accommodation at any time during the hiring process are encouraged to notify one of the Human Resources Department Representatives by calling ************. POSITION DESIGNATIONS This job classification has been designated as a safety sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S., § 427.1 et seq. (OSCN 2019), effective August 29, 2019. This means employees in this job classification can be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license. This job classification has been designated as a cyber security sensitive job classification effective June 26, 2023, in order to comply with United States Department of Justice, Federal Bureau of Investigation, Criminal Justice Information Services (CJIS) Division's Criminal Justice Information Services Security Policy (Version 5.9.2, 12/07/2022), 5.12 Policy Area 12 Personnel Security. The policy requires national fingerprint-based records checks be conducted prior to granting access to criminal justice information for all personnel who have unescorted access to unencrypted Criminal Justice Information (CJI) or unescorted access to physically security locations or controlled areas (during times of CJI processing). Employees in this job classification will be subject to a Criminal Justice Information Services (CJIS) Interstate Identification Index (III) Fingerprint Background check after receiving a conditional offer of employment. Additionally, employees in this job classification must complete the required CJIS Security and Privacy Training and pass the online certification test. JOB SUMMARY This posting will be used to fill a current vacancy in the 911 Communications Center in the Operations Division of the Police Department within the City of Oklahoma City and is under the direction of an immediate supervisor. An eligibility list will be established or supplemented for filling future vacancies in the department, per provisions of the AFSCME collective bargaining agreement. The 911 Dispatcher Trainee serves as the telephone communication link between the calling party and units in the field. Essential job functions include: accurately and efficiently receiving and transmitting information via telephone and through the Computer Aided Dispatch Data Network; input and/or retrieval of information concerning emergency and non-emergency situations; recording information obtained from callers by typing information into the computer via a computer terminal and keyboard; routing calls to appropriate dispatch consoles; monitoring calls to ensure dispatch of support agencies; dispatching emergency and non-emergency vehicles to reported trouble locations; and monitoring frequencies in order to respond to field unit status reports and requests for assistance. The work is reviewed through continual visual observation and through monitoring of radio frequencies by the supervisor. NOTE: The incumbent is hired as 911 Dispatcher Trainee. Upon successful completion of the training and probationary period, the incumbent is eligible for promotion to 911 Dispatcher I. 911 Dispatcher Trainees receive four (4) weeks of classroom instruction/training on the telecommunications equipment and procedures and will spend the remainder of the probationary period receiving on-the-job training under close supervision. VETERANS PREFERENCE Honorably discharged veterans of the United States Active Duty Armed Forces, National Guard, and Reserve Forces who are not currently employed full-time by the City of Oklahoma City and who meet the qualifications for the position shall be given preference. To receive preference, veterans must submit verification of honorable discharge from the United States military service (Department of Defense Form DD214 or NGB Form 22) prior to the closing date of the vacancy announcement. JOB REQUIREMENTS Skill in accurately and efficiently obtaining, recalling, and relaying pertinent information. Skill in verbal communications utilizing tact and diplomacy. Skill in recording information accurately. Skill in operating two-way radios and multi-line telephone systems. Skill in making quick and accurate decisions. Ability to remain calm in emergency situations. Willingness to maintain confidentiality. COMPETENCIES One City, One Team (Teamwork/Team Oriented) (1) Recognizes, values, and leverages the ideas, opinions, and perspectives of others; (2) participates willingly and effectively as a team lead or team member; (3) builds consensus; fosters team commitment, spirit, pride, and trust; (4) collaborates with others to accomplish goals and objectives and achieve results; (5) expresses facts, ideas, messages, and information (technical and non-technical) to individuals or groups clearly, concisely, accurately, understandably, with honesty, tact, and diplomacy and in a manner that is appropriate for the intended audience; (6) actively listens, clarifies information as needed; (7) [Core Value One City, One Team] shares information, resources and solutions across departments; (8) [Core Value One City, One Team] asks for help early and offers it often; (9) [Core Value One City, One Team] collaborates across teams before decisions are made. Service First (Customer Centric) (1) Demonstrates commitment to public service; (2) serves and satisfies internal and external customers in a timely and effective manner; (3) establishes, commits to, and maintains high standards for producing quality work products and being responsive to customers; (4) supports the Department/City's mission; develops and executes strategies with the customer in mind; (5) [Core Value Service First] acts quickly and follows through until the job is complete; (6) [Core Value Service First] serves everyone with genuine respect, diligence and professionalism; (7) [Core Value Service First] makes decisions with the people we serve in mind. Respect Always (Conduct) (1) Conducts oneself with the utmost integrity and professionalism; (2) demonstrates humility; (3) encourages people to share their perspectives, ideas, and opinions; (4) makes decisions based on a sense of shared purpose; (5) takes responsibility for actions and decisions; (6) resilient; (7) leans in to challenges and problems with creative solutions; (8) speaks up and challenges the status quo; (9) relies on the character, ability, strength, truth, and transparency of others and the organization; (10) [Core Value Respect Always] listens with curiosity and speaks with care; (11) [Core Value Respect Always] embraces different perspectives and lived experiences; (12) [Core Value Respect Always] gives feedback constructively and receives it openly. Own the Outcome (Execution and Results) (1) Sets well-defined and realistic goals and high standards of performance for self or self and others; (2) displays a high level of initiative, effort, and commitment toward performing work; (3) completes assignments in a thorough, accurate, and timely manner, and delivers results; (4) works with minimal supervision, is motivated to achieve, and demonstrates responsible behavior; (5) demonstrates understanding of all aspects of the job (as specified on the approved job description) and application of accrued knowledge in carrying out duties and responsibilities; technical knowledge; skill in the techniques, equipment, procedures, and work required; (6) [Core Value Own the Outcome] takes initiative to fix it or escalates issues; (7) [Core Value Own the Outcome] follows through on commitments; (8) [Core Value Own the Outcome] speaks up when accountability is missing. Keep Getting Better (Workplace Standards) (1) Takes meal periods and breaks according to policy; (2) ensures sick leave usage does not negatively impact productivity of work unit; (3) notifies supervisor of unscheduled absences; (4) accepts suggestions and supervision with a positive approach; (5) completes work timely and correctly; (6) [Core Value Keep Getting Better] takes time to reflect and act on what is working and what is not; (7) [Core Value Keep Getting Better] learns from mistakes without blaming; (8) [Core Value Keep Getting Better] supports self and other's development and growth. Safety (1) Complies with all safety policies and practices; (2) promotes a safe work environment; (3) participates in safety meetings; current on completion of safety trainings. WORKING CONDITIONS Inside at all times in a climate-controlled environment where temperature remains between 60 degrees and 70 degrees Fahrenheit. Exposure to continuous noise at low levels as produced by other dispatch personnel, computer terminals, keyboards and climate control equipment. Subject to frequent stress from high activity levels and the nature of calls received. Required to work shifts including nights, weekends, and holidays. Subject to shift assignment changes. Subject to 24-hour emergency call. Note: Typical City employee working hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. However, working hours vary (may require work to begin before 8:00 a.m. and/or end beyond 5:00 p.m., and/or may require work on weekends and holidays), and are subject to change, based on the duties and location of the position and the business needs of the assigned work unit/department. PHYSICAL REQUIREMENTS Arm-hand steadiness and manual/finger dexterity enough to use equipment such as a computer keyboard, telephone, etc. Near vision enough to read a computer screen and written communication such as memos, operations procedures and instructions from supervisors. Hearing and speech enough to communicate clearly and distinctly by telephone, radio, and in person in a semi-noisy environment created by other dispatchers, equipment, etc. Subject to sitting, telephone usage, etc., for prolonged periods of time. Note: The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. OTHER DETAILS Eligibility List: An eligibility list will be established from this posting consisting of applicants who receive a score of 70 percent or better. Multiple selection procedures may be utilized; a minimum of 70 percent or better will be required on each; and the results of multiple selection procedures will be equally weighted. The eligibility list will be in effect for 180 days from the date of the final selection procedure and will be used to fill future vacancies. Pay Method: City employees are required to receive pay electronically, either via direct deposit or pay card. Former Employees: If this position is open to external applicants and you are a former employee, you must be eligible for rehire to participate in any selection process. If you are unsure of your rehire status, please contact the Human Resources Department at **************. If your rehire status has been coded “Not Eligible,” “Eligible 3,” or “Conditional,” you will need to request a review of your rehire status through the Human Resources Department's Employee and Labor Relations Division. Background Investigation, Drug Testing, Physical Examination: Upon a conditional offer of employment/acceptance of position, the City of Oklahoma City will conduct a criminal history background check for external applicants. Applicants will be provided contact information for any third-party reporting agencies used to collect background information in connection with conditional offers of employment. If the position accepted includes a driver license (commercial or non-commercial) Job Requirement, the City of Oklahoma City will obtain a Motor Vehicle Report for internal and external applicants. If the position accepted is safety sensitive and/or a driving position, internal and external applicants will be provided a copy of the City of Oklahoma City's Drug and Alcohol Testing Policy prior to being directed for a drug test. A copy is also available at the links below: AFSCME CBA Addendum C: Drug and Alcohol Testing Policy If the position accepted is cyber security sensitive, internal and external applicants will be subject to a Criminal Justice Information Services (CJIS) Interstate Identification Index (III) Fingerprint Background check. Additionally, employees in this job classification must complete Level 4 Security Awareness Training and pass an online certification test. If the position accepted includes a lift/push/pull/carry Physical Requirement of 25 pounds and greater, internal and external applicants will be directed for a physical examination. AN EQUAL OPPORTUNITY EMPLOYER If you require reasonable accommodation at any time during the hiring process, please notify one of the Human Resources Department Representatives by calling ************. The City of Oklahoma City will not discriminate against any applicant or employee because of race, color, religion, sex (including pregnancy, actual or perceived sexual orientation, and gender identity and/or expression), national origin, age, disability (mental or physical) and genetic information (including family medical history).

PAY Pay Range: 412 Hourly Rate: $20.55 - $31.77 The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy. OVERAGE POSITION This position is an overage. Funding for this position will be re-evaluated on a fiscal year basis. POLICE DEPARTMENT POLICY The Oklahoma City Police Department's Body Art/Visible Tattoo Policy is available at the following link: *********************************** Please ensure you have read the policy, understand the policy, and are willing and able to comply with the policy. BACKGROUND CHECK Civilian employees of the Oklahoma City Police Department must successfully complete a comprehensive background check and polygraph test prior to employment. ELIGIBILITY LIST PREFERENCE ORDER Full-time City employees will receive preference in the following order: major division first, then department, then all other full-time City employees. Part-time/year-round City employees will receive preference next. If there are no qualified full-time City employees or part-time/year-round City employees, external applicants will then be considered (when the vacancy is open to external applicants). APPLICATION, HIRING, AND BACKGROUND * When completing the application, applicants will be asked to respond to application questions. These application questions are based on the Job Requirements for the position. * Completion of the application questions is required. * Applicant responses to the application questions must specifically answer the questions asked. * Responses to application questions must be supported by work history/information listed on the application/resume, sufficient to demonstrate qualifications for the position. * Applicants may upload only two attachments. Attachments may include, but are not limited to a resume, cover letter, DD214 or NGB Form 22, transcripts, etc. Applicants may also choose to combine documents into one field for upload. * Applications may not be reviewed if specific responses to application questions have not been provided. * Each application submission is reviewed independently. For detailed information about the City's hiring and background processes, check out the: Quick Guide to Hiring and Background Checks If you have questions, check out the: Frequently Asked Questions Please note the background check process for Police Department positions is specified above. TOTAL REWARDS At the City of Oklahoma City, our Total Rewards package is designed to honor your service, fuel your growth, and support every part of your life. We offer: * Competitive pay * An average of $22,000 annually contributed toward your benefits and retirement * A comprehensive package designed to support your health and wellness, financial security, work-life balance, and personal and professional growth and development Explore all the ways we invest in you: City of Oklahoma City Total Rewards SELECTION PROCESS INFORMATION Important Application Information: Applicants who meet the minimum qualifications for this job will be invited by email to complete CritiCall online testing to evaluate whether they possess the knowledge, skills, and abilities necessary for success on the job. The email invitation will include a deadline by which testing must be completed. Applicants who do not complete the testing by the deadline will be removed from further consideration. The CritiCall test is 100 percent web-based and fully compatible with the latest version of Google Chrome, Mozilla Firefox, and Microsoft Edge: Google Chrome, Mozilla Firefox, Microsoft Edge. Safari users will have to follow the onscreen instructions after clicking the test link for enabling the auto-play function within the Safari browser. Microsoft is no longer supporting Internet Explorer, thus the test may not be compatible with the Internet Explorer browser. Applicants encountering any issues during testing can contact CritiCall at ****************** or by calling ************** x2, Monday through Friday, between 7:00 a.m. and 8:00 p.m. Pacific time. Before you begin the test, you may want to review CritiCall Candidate Resources which are available at this link: Public Safety Dispatcher Applicants - CritiCall TestGenius These resources include a test preparation guide, frequently asked questions, and sample tests. The use of cell phones, smart watches, or any other devices/methods to research test answers is strictly prohibited by the City of Oklahoma City and will result in applicants being disqualified from consideration. Applicants requiring reasonable accommodation at any time during the hiring process are encouraged to notify one of the Human Resources Department Representatives by calling ************. POSITION DESIGNATIONS This job classification has been designated as a safety sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S., § 427.1 et seq. (OSCN 2019), effective August 29, 2019. This means employees in this job classification can be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license. This job classification has been designated as a cyber security sensitive job classification effective June 26, 2023, in order to comply with United States Department of Justice, Federal Bureau of Investigation, Criminal Justice Information Services (CJIS) Division's Criminal Justice Information Services Security Policy (Version 5.9.2, 12/07/2022), 5.12 Policy Area 12 Personnel Security. The policy requires national fingerprint-based records checks be conducted prior to granting access to criminal justice information for all personnel who have unescorted access to unencrypted Criminal Justice Information (CJI) or unescorted access to physically security locations or controlled areas (during times of CJI processing). Employees in this job classification will be subject to a Criminal Justice Information Services (CJIS) Interstate Identification Index (III) Fingerprint Background check after receiving a conditional offer of employment. Additionally, employees in this job classification must complete the required CJIS Security and Privacy Training and pass the online certification test. JOB SUMMARY This posting will be used to fill a current vacancy in the 911 Communications Center in the Operations Division of the Police Department within the City of Oklahoma City and is under the direction of an immediate supervisor. An eligibility list will be established or supplemented for filling future vacancies in the department, per provisions of the AFSCME collective bargaining agreement. The 911 Dispatcher Trainee serves as the telephone communication link between the calling party and units in the field. Essential job functions include: accurately and efficiently receiving and transmitting information via telephone and through the Computer Aided Dispatch Data Network; input and/or retrieval of information concerning emergency and non-emergency situations; recording information obtained from callers by typing information into the computer via a computer terminal and keyboard; routing calls to appropriate dispatch consoles; monitoring calls to ensure dispatch of support agencies; dispatching emergency and non-emergency vehicles to reported trouble locations; and monitoring frequencies in order to respond to field unit status reports and requests for assistance. The work is reviewed through continual visual observation and through monitoring of radio frequencies by the supervisor. NOTE: The incumbent is hired as 911 Dispatcher Trainee. Upon successful completion of the training and probationary period, the incumbent is eligible for promotion to 911 Dispatcher I. 911 Dispatcher Trainees receive four (4) weeks of classroom instruction/training on the telecommunications equipment and procedures and will spend the remainder of the probationary period receiving on-the-job training under close supervision. VETERANS PREFERENCE Honorably discharged veterans of the United States Active Duty Armed Forces, National Guard, and Reserve Forces who are not currently employed full-time by the City of Oklahoma City and who meet the qualifications for the position shall be given preference. To receive preference, veterans must submit verification of honorable discharge from the United States military service (Department of Defense Form DD214 or NGB Form 22) prior to the closing date of the vacancy announcement. JOB REQUIREMENTS * Skill in accurately and efficiently obtaining, recalling, and relaying pertinent information. * Skill in verbal communications utilizing tact and diplomacy. * Skill in recording information accurately. * Skill in operating two-way radios and multi-line telephone systems. * Skill in making quick and accurate decisions. * Ability to remain calm in emergency situations. * Willingness to maintain confidentiality. COMPETENCIES * One City, One Team (Teamwork/Team Oriented) (1) Recognizes, values, and leverages the ideas, opinions, and perspectives of others; (2) participates willingly and effectively as a team lead or team member; (3) builds consensus; fosters team commitment, spirit, pride, and trust; (4) collaborates with others to accomplish goals and objectives and achieve results; (5) expresses facts, ideas, messages, and information (technical and non-technical) to individuals or groups clearly, concisely, accurately, understandably, with honesty, tact, and diplomacy and in a manner that is appropriate for the intended audience; (6) actively listens, clarifies information as needed; (7) [Core Value One City, One Team] shares information, resources and solutions across departments; (8) [Core Value One City, One Team] asks for help early and offers it often; (9) [Core Value One City, One Team] collaborates across teams before decisions are made. * Service First (Customer Centric) (1) Demonstrates commitment to public service; (2) serves and satisfies internal and external customers in a timely and effective manner; (3) establishes, commits to, and maintains high standards for producing quality work products and being responsive to customers; (4) supports the Department/City's mission; develops and executes strategies with the customer in mind; (5) [Core Value Service First] acts quickly and follows through until the job is complete; (6) [Core Value Service First] serves everyone with genuine respect, diligence and professionalism; (7) [Core Value Service First] makes decisions with the people we serve in mind. * Respect Always (Conduct) (1) Conducts oneself with the utmost integrity and professionalism; (2) demonstrates humility; (3) encourages people to share their perspectives, ideas, and opinions; (4) makes decisions based on a sense of shared purpose; (5) takes responsibility for actions and decisions; (6) resilient; (7) leans in to challenges and problems with creative solutions; (8) speaks up and challenges the status quo; (9) relies on the character, ability, strength, truth, and transparency of others and the organization; (10) [Core Value Respect Always] listens with curiosity and speaks with care; (11) [Core Value Respect Always] embraces different perspectives and lived experiences; (12) [Core Value Respect Always] gives feedback constructively and receives it openly. * Own the Outcome (Execution and Results) (1) Sets well-defined and realistic goals and high standards of performance for self or self and others; (2) displays a high level of initiative, effort, and commitment toward performing work; (3) completes assignments in a thorough, accurate, and timely manner, and delivers results; (4) works with minimal supervision, is motivated to achieve, and demonstrates responsible behavior; (5) demonstrates understanding of all aspects of the job (as specified on the approved job description) and application of accrued knowledge in carrying out duties and responsibilities; technical knowledge; skill in the techniques, equipment, procedures, and work required; (6) [Core Value Own the Outcome] takes initiative to fix it or escalates issues; (7) [Core Value Own the Outcome] follows through on commitments; (8) [Core Value Own the Outcome] speaks up when accountability is missing. * Keep Getting Better (Workplace Standards) (1) Takes meal periods and breaks according to policy; (2) ensures sick leave usage does not negatively impact productivity of work unit; (3) notifies supervisor of unscheduled absences; (4) accepts suggestions and supervision with a positive approach; (5) completes work timely and correctly; (6) [Core Value Keep Getting Better] takes time to reflect and act on what is working and what is not; (7) [Core Value Keep Getting Better] learns from mistakes without blaming; (8) [Core Value Keep Getting Better] supports self and other's development and growth. * Safety (1) Complies with all safety policies and practices; (2) promotes a safe work environment; (3) participates in safety meetings; current on completion of safety trainings. WORKING CONDITIONS * Inside at all times in a climate-controlled environment where temperature remains between 60 degrees and 70 degrees Fahrenheit. * Exposure to continuous noise at low levels as produced by other dispatch personnel, computer terminals, keyboards and climate control equipment. * Subject to frequent stress from high activity levels and the nature of calls received. * Required to work shifts including nights, weekends, and holidays. * Subject to shift assignment changes. * Subject to 24-hour emergency call. Note: Typical City employee working hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. However, working hours vary (may require work to begin before 8:00 a.m. and/or end beyond 5:00 p.m., and/or may require work on weekends and holidays), and are subject to change, based on the duties and location of the position and the business needs of the assigned work unit/department. PHYSICAL REQUIREMENTS * Arm-hand steadiness and manual/finger dexterity enough to use equipment such as a computer keyboard, telephone, etc. * Near vision enough to read a computer screen and written communication such as memos, operations procedures and instructions from supervisors. * Hearing and speech enough to communicate clearly and distinctly by telephone, radio, and in person in a semi-noisy environment created by other dispatchers, equipment, etc. * Subject to sitting, telephone usage, etc., for prolonged periods of time. Note: The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. OTHER DETAILS Eligibility List: An eligibility list will be established from this posting consisting of applicants who receive a score of 70 percent or better. Multiple selection procedures may be utilized; a minimum of 70 percent or better will be required on each; and the results of multiple selection procedures will be equally weighted. The eligibility list will be in effect for 180 days from the date of the final selection procedure and will be used to fill future vacancies. Pay Method: City employees are required to receive pay electronically, either via direct deposit or pay card. Former Employees: If this position is open to external applicants and you are a former employee, you must be eligible for rehire to participate in any selection process. If you are unsure of your rehire status, please contact the Human Resources Department at **************. If your rehire status has been coded "Not Eligible," "Eligible 3," or "Conditional," you will need to request a review of your rehire status through the Human Resources Department's Employee and Labor Relations Division. Background Investigation, Drug Testing, Physical Examination: Upon a conditional offer of employment/acceptance of position, the City of Oklahoma City will conduct a criminal history background check for external applicants. Applicants will be provided contact information for any third-party reporting agencies used to collect background information in connection with conditional offers of employment. If the position accepted includes a driver license (commercial or non-commercial) Job Requirement, the City of Oklahoma City will obtain a Motor Vehicle Report for internal and external applicants. If the position accepted is safety sensitive and/or a driving position, internal and external applicants will be provided a copy of the City of Oklahoma City's Drug and Alcohol Testing Policy prior to being directed for a drug test. A copy is also available at the links below: AFSCME CBA Addendum C: Drug and Alcohol Testing Policy If the position accepted is cyber security sensitive, internal and external applicants will be subject to a Criminal Justice Information Services (CJIS) Interstate Identification Index (III) Fingerprint Background check. Additionally, employees in this job classification must complete Level 4 Security Awareness Training and pass an online certification test. If the position accepted includes a lift/push/pull/carry Physical Requirement of 25 pounds and greater, internal and external applicants will be directed for a physical examination. AN EQUAL OPPORTUNITY EMPLOYER If you require reasonable accommodation at any time during the hiring process, please notify one of the Human Resources Department Representatives by calling ************. The City of Oklahoma City will not discriminate against any applicant or employee because of race, color, religion, sex (including pregnancy, actual or perceived sexual orientation, and gender identity and/or expression), national origin, age, disability (mental or physical) and genetic information (including family medical history).

Village Travel is an award winning, family-owned company that operates a large fleet of over 200 charter motorcoaches. The Company began in 1980 and has since expanded into professional entertainment trucking as well, providing nationwide event logistics, tour trucking, trade show shipping, and general freight. We are in search of a Full-Time Dispatcher for our Village Transport Division responsible for dispatching trucks and drivers out of our brand-new state of the art facility in Oklahoma City, OK! The Dispatcher must be quick to respond to an ever-changing environment while maintaining composure under pressure. Is Village the right career home for you? If you are someone who likes fast-paced environments, enjoys being challenged, working in a small team environment, and represent our 5 Core Values the answer may be yes! Are you AMBITIOUS, TENACIOUS, SELFLESS, METICULOUS, DEPENDABLE? Benefits package includes: Health Dental Vision Company Paid Life Insurance 401k Matching Plan Paid Time Off Paid Holidays Position Summary: This position is Full Time, on site in the office Mon - Fri 7am - 4pm. Some after-hours calls may occur on limited occasions. Starting at $22 - 24/hr based on experience. Dispatcher Duties/Responsibilities: Monitor operators and trip status from start to completion, making changes and reassignments as necessary to ensure on time and safe arrivals/departures. Assign drivers in accordance with company expectations, policies and procedures adhering to hours-of-service regulations. Provide drivers with complete and accurate trip information per company expectations. Reschedule trips as needed while remaining calm in stressful situations. Actively search for and book loads on load boards, negotiate rates with brokers and shippers as well as build efficient profitable load plans. Communicate professionally with drivers, brokers and internal staff to resolve issues quickly regarding scheduling or misc. matters. Maintain excellent customer service skills. Manage multiple tasks at one-time in an effective manner. Answering both emergency and non-emergency telephone calls and assisting as needed. Exhibit a sense of urgency and effectively assign drivers to trips in advance. Possess operational understanding of Coach Manager and how it pertains to dispatch. Other duties as assigned. Qualifications Required Qualifications: Must have prior experience with load planning and freight sourcing. Must have experience with Hours-of-Service requirements. High School Diploma or GED required. Must be able to work a flexible schedule. Strong written and oral communication skills are essential. Analytical thinking skills to access situations. Proficient in computer technology, Microsoft Office programs. Preferred Qualifications: Previous dispatch experience preferred. Knowledge of Department of Transportation rules and regulations preferred. Class A license with air brake and passenger endorsement preferred but not required. Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, stoop, bend and sit. The employee must regularly lift and move up to 25 pounds. See what it's like to work at Village!: Join Our Team - Office Village Travel is an equal opportunity employer.

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. Job Overview: As a Dispatch Coordinator you'll play a critical role in ensuring legal documents are delivered quickly and accurately. This role ensures every job is claimed, dispatched, and completed in a timely manner, while coordinating and communicating frequently with servers and internal partners to keep operations running smoothly. We are looking for someone who thrives within a fast-paced, metrics driven environment. If you love a good challenge and energize others with your enthusiasm to succeed in the goals of the team, we want to hear from you! This position is remote but located in Oklahoma. Key Responsibilities: Monitor skye (internal application) task board to identify aging unclaimed jobs. Identify a server to claim the job by reaching out to the primary server and servers nearby using skye, the map and leveraging tools such as text, phone and email to communicate. Identify jobs that are unable to be claimed due to missing customer information (I.e. county or zip code, missing server names on Orders and other scenarios that prevent a job from being claimed or dispatched. Resolve and escalate to teams if needed. Monitor and report trends in stuck jobs if you see an increase in the same scenarios. Review unclaimed zip codes in assigned states and work with servers in the county to get those areas claimed or understand why and work with the regional recruiter to escalate the findings. Notify recruiter of locations needing additional coverage due to an increase in volume, unclaimed zip codes, use of offline vendors, continued dispatch to sheriff or poor performance of local servers. Qualifications: 1-2 years of experience in dispatching, customer service, operations coordination, or a similar fast-paced, communication-heavy role Strong organizational skills with the ability to manage high-volume tasks and shifting priorities Excellent verbal and written communication skills Ability to analyze information, identify roadblocks, and escalate issues appropriately Comfortable navigating digital tools, internal platforms, and map-based systems Proven ability to work independently while contributing to team goals Reliable, consistent, and able to follow established processes with high accuracy Benefits: Health, Dental, Vision insurance 401(k) with company matching Paid time off 7 Paid company holidays 4 Floating holidays per-year Life Insurance and AD&D Insurance Long Term Disability Health Care Reimbursement Flexible Spending Account Dependent Care Flexible Spending Account EAP (Employee Assistance Program) Pet Insurance Starting Pay: $15.00 - $17.00 per hour Schedule: Full-time, Monday through Friday

Posting Number Staff_0403432 Classification Title Staff Working Title Police Dispatcher Datatel Position ID SASE5POLDISP1B Annual Hours 2080 Placement Range $15.07 - $16.96 Position Type Regular Job Category Non-Exempt General Description This position performs duties associated with emergency and non-emergency response of a Campus Police Department to service calls and inquiries received through on-scene observations, telecommunications, emergency alarms, and personal contact with campus patrons. Reports To Campus Police Communications Coordinator What position(s) reports to this position? None Minimum Education/Experience High School diploma or GED Minimum (1) year clerical/switchboard experience Required Knowledge, Skills & Abilities Knowledge: Computers and related software programs Police dispatch protocol or related law enforcement protocol Customer service principles Skills: Operating a telephone switchboard Communicating in a clear and concise manner Operating office business equipment (i.e. scanners, FAX, and Copiers) Using a computer, keyboard, and mouse Using a two-way radio Organizing, filing, and retrieving documents from files. Abilities: Obtain, note, and transfer details of complex situations to police or security officers by telephone or radio communication Effectively prepare, organize, file, and retrieve written forms, logs, and report documents Respond effectively and calmly with difficult or irate callers Recognize critical situations and organize actions following protocols and standards for emergency responses Remain calm in an emergency Physical Demands/Working Conditions PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS: The work is sedentary work which requires the person in this position to occasionally exert up to 10 pounds of force to grasp, lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required: This position requires the person to frequently communicate with and listen to students, faculty, staff, and others to perform the essential functions of the position; must be able to exchange accurate information in various situations. This position requires the person to frequently move about the office to assist customers and perform the essential functions of the position. This position requires the person to frequently operate a computer and other equipment to perform the essential functions of the position. This position requires the person to frequently operate equipment that involves repetitive motions of hands and wrists. This position requires the person to frequently position self to access materials that may be above head or at ground level. This position requires the person to use upper and lower body to exert force up to 20 pounds to grasp or lift materials or equipment. This position requires the person to frequently position self to work assist Police Department staff, customers, and work with equipment. This position requires the person to perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. This position requires the person to judge, observe, and assess the accuracy, neatness, thoroughness of work assigned or to make general observations. Work is performed in a relatively safe and secure indoor environment. May be exposed to infectious diseases. Occasionally required to function around prisoners, mental patients, or uncooperative, agitated, and/or hostile individuals. Work is performed regularly where decisions are made that could lead to major community or organizational consequences if there is a failure to make the appropriate decision at the time. ' Work is performed during a flexible schedule including a weekend schedule; can be assigned to any shift to best meet the needs of the Campus Police Department; and must work weekends, holidays, and overtime as needed. Preferred Qualifications Associate degree Minimum (1) year previous work experience as a police dispatcher either in a law enforcement or in a college campus, student life situation. OLETS Certification (active or expired) OKFirst Weather Radar Certification Required Training Annual Campus Security Authority (CSA) Training Quarterly compliance training as assigned by the institution. Work Hours Work hours will be assigned to best meet the needs of the Campus Police Department. The Police Dispatcher is required to be available to work, days, evenings, weekends, holidays, and overtime, as needed. Department Campus Police Department Job Open Date 10/17/2025 Job Close Date Open Until Filled No HR Contact Rose Sanchez Special Instructions to Applicants Applicants are to thoroughly complete the online application and attach the following required documents: cover letter, resume, and transcript conferring highest degree. Applicants who do not attach the required documents will not be considered for the position. For application assistance, please contact Human Resources at **************, Monday through Friday between the hours of 8:00 AM and 5:00 PM. Job Duties Job Duties (Position Specific) To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the , but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. Job Duties (Duties Assignment Statement) Greets visitors to the Campus Police Department with respect and courtesy; answers and connects non-emergency incoming telephone calls to OCCC PBX system when necessary. Effectively receives, comprehends, and responds to emergency and non- emergency incoming telephone, radio, and other electronic communications directed to the Campus Police Department following established protocols; obtains necessary details to facilitate a rapid, safe, and comprehensive delivery of emergency services. Exchanges information utilizing written or oral communication; assigns proper personnel to all service requests. Recognizes the need for external emergency resources and initiates communication with appropriate agencies. Monitors and utilizes closed circuit television (CCTV) system, fire systems, and security alarms to assist officers in maintaining a safe and secure campus. Maintains a functional awareness of campus geography, events, schedules, and key safety and security concerns. Maintains records related to incident reports, lost and found property, communication logs, traffic citations, and service requests. Job Duties (Safety / Policy & Procedures) Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures (**************************** Contributing to a safe educational & working environment is the responsibility of all College employees and is accomplished when employees: Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others. Complete quarterly health and safety training pursuant to OCCC's established safety and health procedures and practices. Participate in all applicable OCCC emergency, evacuation, shelter in place drills, and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur. This position has been identified as having significant responsibility for student and campus activities. The individual holding this position is designated as a Campus Security Authority (CSA). CSAs are required to report crimes they become aware of to the Reporting Structure at Oklahoma City Community College. Annual CSA training is required for individuals holding this position.

SCOPE: Responsible for the operation of the Oklahoma City Housing Authority dispatch center. Receives incoming calls, dispatches officers, monitors radio traffic, and provides notifications to leadership as appropriate. Documents all interactions in the electronic records management and dispatch system. Actively monitors OCHA security cameras and assists employees with access control issues as required. Coordinates notifications to leadership, law enforcement, and other emergency personnel as needed. Must be able to remain calm and provide direction in sometimes tense emergency situations. ACCOUNTABILITY: Responsible to the Chief of Security through assigned supervisors. DUTIES: Actively engages with and creates a positive rapport with OCHA staff and residents. Receives calls concerning crimes, emergencies, maintenance, and other requests for service. Monitors fire and security alarm systems, Monitors and operates OCHA camera and access control systems. Displays ethical and professional behavior in working with staff, residents, and the community. Coordinates notifications in the event of an emergency. Performs other duties as assigned. Qualifications REQUIRED: High School Diploma, or equivalent. Good telephone voice and a general knowledge of filing systems. Appropriate clerical, typing and computer skills. Ability to deal effectively and courteously with the public and exercise a high degree of judgment, tact and diplomacy in dealing with residents. Ability to retain proprietary information confidentially. Ability to comply with Authority attendance policies. PREFERRED: Previous dispatch or office experience. PHYSICAL: Ability to read and write correspondence, read ledgers, and work with computerized reports, code books, plans, maintain logs, and enter data in the computer. Ability to communicate clearly with others by telephone, radio and in person. Requires prolonged sitting and bending. Must be able to work evening or night shift. All physical requirements are evaluated based on the ability to perform, with or without reasonable accommodations under the ADA. This position is not eligible to telework.

Full-time Description The Dispatcher is responsible for scheduling and transmitting drivers and equipment for transportation of materials, freight, service, or emergency repairs while ensuring that all of his/her Environmental standards at multiple facilities. Duties may include using radio, telephone, or computer to transmit assignments and compile statistics and reports on work progress. This position operates under flexible parameters. The primary goal of this position is to achieve excellence in all facets of the position. Providing the highest quality product safely, effectively and efficiently decreases accidents and errors and increase profits. Requirements Essential Duties and Responsibilities: The following are general responsibilities associated with the position as directed: Executes customer service requests and routes other calls accordingly Effectively handles all customer requests and complaints and reports them to the Transportation Manager Follows up on outstanding issues with the customers, the Sales Team and the Transportation Manager Answers all inbound calls Processes all daily dispatch paperwork Closes out daily dispatch Maintains and files all driver logs and reports Facilitates internal communication with the Manager and peers Must demonstrate competency in all aspects of the job and company objectives Demonstrates understanding of company policies, rules and trainings Schedule and dispatch drivers to appropriate locations according to customer requests for pickup, car crushing specifications, or additional needs Confer with drivers to address questions, problems, and requests for service or equipment Relay information to or from the Logistics Manager and other Dispatchers Organize the road testing requirements for newly hired drivers Monitor driver electronic logs to ensure DOT compliance Other duties as assigned Education and Experience: The minimum level of education and experience required to perform the job at a satisfactory level. 3+ years of dispatching experience Clear understanding of all company policy, FMCSA, DOT, and OSHA regulations Basic computer skills, knowledge of MS Office 365, and an ability to learn in-house systems High school diploma or equivalent Ability to sit for extended periods of time. Strong written and verbal communication skills 2 years of direct customer service Familiarity with DOT regulations and scrap industry preferred Knowledge, Skills, and Abilities: The minimum level of knowledge, skills, and abilities to perform the job at a satisfactory level. · Highly organized and professional. · Ability to work with others and work as part of a team · Strong attention to detail and accuracy a must · Able to fulfill flexible scheduling requirements as determined by the manager and/or business needs of the operation · Is always courteous and professional to team members both inside and outside of the Company. · Ability to learn quickly and adapt easily to change. · Strong management and communication skills. · Work well with others in a fast-paced, non-stop environment. · Flexibility to changing work conditions, assignments, and schedules. · Comfortable working in an industrial environment. Safety: Environmental or atmospheric conditions commonly associated with the performance of the functions of this job. · Strictly adhere to all health, safety, and environmental standards. · Follow all safety guidelines and protocol, including wearing of all PPE. · Adhere to all local, state, OSHA, and environmental regulations. Decision Making: Common decisions made in the job and the level of review or autonomy needed to finalize such decisions. Physical Requirements: Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. · Walk and stand for long periods of time; walk and stand on uneven surfaces. · Communicate by speech and hear audible warning signals. · Visual acuity needed for constant observation, computer utilization and scrap inspection where required. ADDITIONAL INFORMATION · Position is non-exempt and is eligible for overtime. NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job and are not intended to be an exhaustive list of all responsibilities, duties, and skills required. This job description does not constitute a contract of employment and the Company may exercise its employment-at-will rights at any time.

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information and track productivity. At GFL our goal is to invest in our people and provide opportunities to grow for life! Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE! 15 days of paid time off. 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage. 401(k) with an employer match. Paid holidays. Employee Assistance Program with free counseling services. Overview: GFL Environmental is one of North America's leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job - it's an opportunity to grow in your career, make new friends, and make a difference each day. Key Responsibilities: • Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies. • Dispatch calls to routes based upon designated route and driver location. • Perform driver check-ins at day's end to ensure complete and accurate paperwork completion. • Distribute, collect and review route sheets for proper days end data entry. • Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues. • May perform some additional responsibilities as assigned by the Operations Manager. • Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager. • Works with routing specialists to optimize routes. • Fields incoming calls / emails from customers. • Trouble shoots and resolves potential delivery and pickup problems before they result in service issues. • Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity. • Records and document information from drivers and distributes to appropriate departments. • Communicates with maintenance shop personnel. • Must be able to communicate effectively and professionally via email, telephone and two way devices. Knowledge, Skills, Abilities and Competencies: • Completion of high school. Post-secondary courses or diploma would be considered an asset. • 1-2 years in a transportation, dispatch or customer service role. • Strong communication and interpersonal skills. • Strong customer focus. • Proven ability to multi-task & ability to prioritize tasks. • Proficient in MS Outlook, Excel, Word. • Knowledge of industry an asset. • Advanced skill level with software applications and word processing accuracy including adequate typing speed. • Required to work extended hours including occasional weekends. • Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills. • Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment. #GFLTalent We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact *******************************

DispatcherLocation: SSM ST. ANTHONY HOSPITAL - 12321003Workdays/shifts: Afternoon/evenings - varying days, and rotating weekends. More details will be provided during the interview process. Employment Type: Full-time Pay Range: $15. 28 per hour - $17. 42 per hour Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. What You'll Do: As a Dispatcher at Sodexo, you are a vital part of Sodexo's operational success. You will provide dispatching and clerical support duties for the department. Responsibilities include:Receive documents, prioritize, and coordinate service requests such as patient transport, maintenance requests, non-routine housekeeping, nutrition services and late trays May assign service workers and/or drivers to transport customers to their desired location within or off-site of the facility. Attends work and shows for scheduled shift on time with satisfactory regularity Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements. What You Bring:Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all. 1 year of related experience in hospital or extended care facility Familiar with OSHA and HACCP compliance standards Additional Requirements: Not Applicable (N/A) Link to full Job description What We Offer: Flexible and supportive work environment, so you can be home for life's important moments. Access to ongoing training/development and advancement opportunities to turn your job into a career Full array of benefits that support you and your family's wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more. In addition to Sodexo's standard, some locations may offer additional site-specific benefits, including free "shift" meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking. Link to benefits summary Overall, Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo's benefit offerings during the interview process. Who we are: At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form.

Experience Requirements: 2+ years' transportation and third-party dispatch experience. 1-2 years' warehouse experience or truck driving experience. 2 years' dispatching experience Primarily responsible for executing the dispatch process that supports Operations. Provides exceptional customer service to customers and drivers. Responsibilities: Provides excellent customer service to both internal and external customers. Responsible for carrier sourcing and development. Regularly and accurately dispatches customer-controlled freight. Responsible for verifying carriers are approved and meet all internal/external requirements. Optimize routing to be cost effective Acts as liaison for solving driver and carrier issues. Responsible for maintaining carrier and customer base. Performs other incidental and related duties as required. Qualifications Essential Skills/Experience Strong experience with Microsoft Office Communication with team to demonstrate & set expectations. Be supportive with the team and operations Professional attitude & work ethic with direct reports Proven ability to prioritize and multi-task Strong work ethic Handling customers & their needs with care in timely and professional manner Good time management skills Flexible fast paced worker willing to work in a changing environment.

VP Area: Police Department: Police FLSA Status: Non-Exempt Benefit Eligibility: Yes The Police Dispatcher receives incoming calls for police services, dispatches officers as appropriate, maintains records of communications and activities to support the safety of the campus community. Preferred Qualifications: Two years of dispatching experience in police or campus law enforcement Job Duties: Demonstrate an attitude and behavior that reflects the values and mission of the department and University. Initiate outgoing and receive incoming telephone communications for the department. Orally communicate, in the English language, campus regulations, rules and policies to members of the campus community and visitors, and to orally communicate vital information to members of the department. Transmit and receive information from Police personnel via two-way radios. Maintain records of all communications to and from Police personnel regarding incidents, field activity, and other pertinent matters. Maintain and accurately tally officers' activity during an assigned shift. Oversee checking in and out of equipment to departmental personnel including maintaining inventory records. Provide administrative support as assigned by supervisors. Examples of support may include entering data into departmental databases and compiling information for reporting purposes. Other duties as assigned. Conditions of Employment: Must pass a pre-employment criminal background check. Must successfully obtain and maintain OLETS certification. Must successfully complete all internal police dispatch, and related training. Knowledge, Skills and Abilities: Excellent writing skills without the use of auxiliary aids or services. Excellent oral communications skills, using the English language, without the use of auxiliary aids or services. Excellent computer skills, with proficiency in MS Word, MS Outlook, MS Excel, and MS Access within a Windows XP operating system. Ability to understand and apply concepts presented in training programs and procedures manuals, as evidenced by; Successful completion of all tests within training programs. Application of such concepts when dispatching. Ability to work with and cooperate with supervisory staff, officers, other dispatchers, and support personnel at all levels. Ability to react calmly and effectively in emergency situations. Ability to operate base unit and hand-held radio equipment. without the aid of any auxiliary devices. Ability to operate complex telephone and switchboard systems. Ability to accurately type radio logs at a speed of thirty-five words per minute, and to complete such typing by the end of each shift. Ability to perform assigned filing tasks as evidenced by: Proper understanding of alphabetizing. Organizing materials in a filing system. Retrieving necessary information from files. Ability to compile an accurate tally of field activity using basic mathematical skills. Ability to pass a written test as established by the State of Oklahoma to become OLETS certified. Must be able to multi-task no less than three job related functions as enumerated in Duties and Responsibilities and Special Skills categories of this position description. Ability to work as scheduled, which may include nights, weekends, and additional shift to support the operations of the Police Department. Physical Demands and Working Conditions: Work is primarily indoors, but requires the incumbent to be in an outdoor environment when traveling between campus buildings or off campus. Because the Police Department functions 24 hours a day, 7 days a week, this position will work nights and weekends, as scheduled. Incumbent will be exposed to frequent noise caused by telephones, radios and office machines.

Major Duties and Responsibilities: * Evaluate a patient's condition on the telephone and prioritize the call using industry standard protocols * Follow professional radio communications techniques * Communicate with the general public via telephone in a professional and courteous manner * Willingness and ability to follow directions * Consistently receives emergency calls and enters them into the CAD system within 60 seconds, 90% of the time * Consistently achieves alert times within 30 seconds of call received time, 90% of the time * Demonstrates a working knowledge of all communications equipment to ensure intelligent reporting of equipment failures * Demonstrates the ability to apply the System Status Plan (SSP) to daily operations * Demonstrates a working knowledge of the equipment necessary to operate and request service calls when appropriate * Maintain quality improvement program goals * Demonstrates the ability to modify the SSP as needed for efficient operations * Demonstrates the ability to communicate effectively with residents, public officials, governmental entities, and political leaders when necessary * Write routine reports and correspondence. * Ability to direct resources during major/mass casualty incidents * Complies with all company policy, procedures, or practices Qualifications: * Requires the ability to take charge and direct personnel during stressful situations. * Strong ability to communicate effectively both verbally and in writing and to speak effectively on the telephone, radio and to Team Members of the organization. * Strong problem solving skills with ability to shift priorities * Key 30 words per minute * The ability to communicate effectively with Team Members, as well as government officials daily. * The ability to read and interpret documents such as safety rules, operating and maintenance instructions, protocol and procedure manuals. Education and Experience: * High School diploma or equivalent * Must be 18 years of age * Current EMR, EMT, or Paramedic certification required * Preferred - minimum of one (1) year experience in the field as an EMT or Paramedic, or as a dispatcher for fire, law enforcement or other EMS agency * Must be able to meet the requirements of EMT-Basic/Advanced or Paramedic job description depending on current certification level as recognized by EMSA Physical Demands: Must be able to withstand considerable sitting, up to 12 hours daily, and work a variety of shift hours while performing the duties of the job. Frequently uses hands to finger, handle or feel objects, tools, or controls; reach with hands and arms. Occasionally lift and/or move up to 10 (ten) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent hearing and talking to interpret job functions. Work Environment: While performing the duties of this job, the SSC works inside an air-controlled environment. The noise level in the work environment is usually moderate. Minimal exposure to fumes or grease or hazardous conditions. Mental/Emotional: The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Carry out instructions while working independently. Frequently encounters stress due to responding to emergency calls.

Description JOB TITLE: Transit Dispatch/Driver ORGANIZATIONAL UNIT: CPN Transit Program SUPERVISOR: CPN Transit Director STATUS: NON-EXEMPT SALARY RANGE: $13.00-$15.00 Must have valid driver license and qualify for auto insurance. ALL FULL TIME POSITIONS: In addition to your pay, your salary also includes Medical, Dental and Vision Insurance. The Biweekly deduction from employee paycheck is $40.00 for Employee Only, $95.00 Employee plus Children, $120.00 Employee plus Spouse, and $140.00 Employee plus family. JOB SUMMARY: Safely drive Transit vehicles in all traffic & weather conditions. Adhere to established scheduling; submit reports of mechanical issues and delays assist passengers. Prepares and issues the Transit schedules to the drivers on a daily basis. ESSENTIAL FUNCTIONS: · Responsible for dispatching and keeping current records of transit client calls. · Ability to answer multi phone lines. · Driving/dispatching as needed. · Provide friendly and courteous service. · Answering multi-line phone system and entering data into the computer. · Pre/Post- Inspection of Transit vehicles daily. · Communicate with passengers of all kind and be able to answer questions they may have about Transit. · Follow a specific timetable while on duty. · Assist all passengers when needed. · Must pass USDOT Drug and Alcohol random testing. · ADDITIONAL RESPONSIBILITIES: Perform other duties and projects as assigned. MINIMUM QUALIFICATIONS FOR CONSIDERATION: · Must have a High School diploma or GED equivalent · Must be outgoing, professional, and customer service oriented with excellent communication and interpersonal skills Must have a valid driver's license with a clear driving record and insurable through tribal insurance. Previous driving experience in a similar vehicle preferred Must have general knowledge of a vehicle. Good phone etiquette. Must have computer experience. Knowledge of Shawnee and Tecumseh area. · Must be able to interact with Elders and the public. PHYSICAL REQUIREMENTS: · Sitting or standing or walking for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking hearing, and visual acuity · Frequent lifting (up to 50 lbs) · Occasional lifting (up to 75 lbs) WORKING CONDITIONS: · Must be flexible to work any shift, start time, weekends, and holidays NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

911 COMMUNICATION SPECIALISTS Pafford EMS is accepting applications for entry level Call Takers/Dispatchers for our Central Oklahoma Pafford Communications Center. This Communication Center will service Canadian and Oklahoma Counties. The communication center will process 911 and non-emergency requests for Emergency Medical Services.The center provides dispatch and support services to the fleet of Pafford EMS ground on a 24 hour basis, 365 days per year. Applicants must be professional, mature, team oriented and customer service driven. Pafford EMS will provide all necessary training for entry level applicants. MINIMUM REQUIREMENTS: Education: High School Diploma or equivalent. EMT certified preferred. Work or volunteer experience, where public contact via telephone, computer use and data entry were part of the responsibilities. DESIRABLE QUALIFICATIONS: Work experience preferably in a customer service or public relations environment and the ability to speak and understand English for effective communication with callers. Ability to speak a foreign language is a bonus. An outgoing, positive personality and professional work ethic is essential. The desire and willingness to be part of a team. Candidates who receive contingent employment offers will be required to pass, prior to the start of training, a criminal background check and drug screening test. Examples of Work Performed: Receive, prioritize, and often handle multiple, simultaneous emergency and administrative phone calls for assistance, such as but not limited to, car accidents, medical emergencies and hospital transfers. Process requests for emergency and non-emergency ambulance service, that often require referring to or memorizing detailed reference materials and standard operating procedures, including databases, maps, telephone listings, and other resources. Identify, through appropriate and timely questioning of the caller, the nature of the problem. Summarize the critical information for public safety first responders in the computer aided dispatch system using correct grammar, spelling, and punctuation, and refer and classify calls for assistance according to the level of response required, as outlined in the policy and procedure guidelines. Access and operate computer databases and search websites as necessary. Receive and transmit information effectively by radio and telephone. Receive requests by radio, phone, electronic format or fax from law enforcement, fire/medical personnel, and other public safety agencies to, access, enter, retrieve and disseminate information; prioritize and effectively relay information in proper format to the requesting agency. Contact outside public service agencies as requested and relay information as required. Work Environment: Incumbents function in a stressful environment and work eight and twelve hour shifts during nights, weekends and holidays. Decisions must be made quickly with little margin of error and consequences are usually seen immediately. Work involves operation of multiple computer terminals, requiring doing several things at once, without getting confused or forgetting an important piece of information. Constant attention to the workstation and its communications equipment limits mobility, except for work breaks. Telecommunicators must conduct themselves with a high degree of professionalism despite frequent contact with individuals who are distraught, angry and sometimes disrespectful. The content and nature of many calls is traumatic and disturbing. Work is carried out in a secured 9-1-1 emergency call center in a controlled, closely supervised, and highly structured work environment. Knowledge, Skills and Abilities Required: Ability to perform oriented tasks efficiently and accurately in a fast paced, high stress environment. Ability to listen, speak and write articulately clearly and interact with the public, a diverse workgroup, and emergency staff without confusion. Ability to refer common patient care issues to supervisory authority. Ability to gain an understanding of the current telecommunications organizational structure, policies, procedures, programs, practices, terminology and services. Ability to maintain files. Ability to concentrate and evaluate information when handling angry, difficult, hysterical or uncooperative callers. Ability to effectively listen with communication equipment. Ability to communicate respectfully and effectively. Ability to participate in effective teamwork by being self motivated, accepting of assignments and by completing assignments within agreed upon deadlines. Ability to identify problems and collect, summarize and relay information. Ability to summarize key individual characteristics and enter the information into the database, (while using correct grammar, spelling and punctuation) for use by co-workers and pre-hospital care staff. Ability to demonstrate leadership qualities such as adaptability, flexibility, dependability, punctuality and accountability through quick, effective responses to change. Ability to remain calm in stressful situations and assist other staff to appropriately handle stressful situations.

Full-time Description Summary of Responsibilities: The Dispatcher is responsible for simultaneously operating a multi-channel radio console and a multi-line telephone, while maintaining computer-aided dispatch systems and other computer systems. Responsible for receiving, coordinating and disseminating critical information from various sources and maintaining radio contact with mobile/field units to monitor response, progress and any needed support. This position works in the communications center of the police station which is responsible for answering emergency calls in a 24/7 operation. Requirements Essential Duties and Responsibilities: Monitor telephones and radio in the communications center, answers all incoming calls and ascertains nature of call, gathers all necessary information to transmit or relay. Dispatch for emergency responses, contact all required personnel and other local concerns in the event of an emergency situation and insures the presence of reserve units by contacting personnel designated for call-back. Maintain log on radio and telephone communications, location of personnel and equipment. Operate radios as needed to assist in radio communications. Compose, type and edit correspondence, reports, memoranda and other material requiring judgment as to content, accuracy and completeness. Perform other duties as assigned. Education and Experience: Must possess a high school diploma or GED. Knowledge, Skills and Abilities: Knowledge of dispatch methods and procedures used by police, fire and medical. Knowledge of spelling, grammar and punctuation required to compose and proofread written documents. Skill in communicating clearly, concisely and effectively, both orally and in writing. Ability to multi-task and prioritize. Ability to operate a variety of communications and telecommunications equipment. Ability to type 35 words per minute. Ability to read, understand and interpret moderately difficult to complex written information. Ability to maintain emotional control and work effectively during emergencies, crisis situations or extremely stressful conditions. Must be able to read, understand, apply and retain knowledge of departmental rules, regulations and policies. Conditions of Employment: The Iowa Tribe of Oklahoma operates a drug-free workplace. Must submit to and pass applicable drug test. Must be at least 18 years of age. Must have a valid Oklahoma driver's license. Must pass background check. Must obtain Oklahoma Law Enforcement Telecommunications System (OLETS) certification and maintain certification during duration of employment. Must obtain Cardiopulmonary Resuscitation (CPR) certification and maintain certification during duration of employment.

Summary of Responsibilities: The Dispatcher is responsible for simultaneously operating a multi-channel radio console and a multi-line telephone, while maintaining computer-aided dispatch systems and other computer systems. Responsible for receiving, coordinating and disseminating critical information from various sources and maintaining radio contact with mobile/field units to monitor response, progress and any needed support. This position works in the communications center of the police station which is responsible for answering emergency calls in a 24/7 operation. Requirements Essential Duties and Responsibilities: Monitor telephones and radio in the communications center, answers all incoming calls and ascertains nature of call, gathers all necessary information to transmit or relay. Dispatch for emergency responses, contact all required personnel and other local concerns in the event of an emergency situation and insures the presence of reserve units by contacting personnel designated for call-back. Maintain log on radio and telephone communications, location of personnel and equipment. Operate radios as needed to assist in radio communications. Compose, type and edit correspondence, reports, memoranda and other material requiring judgment as to content, accuracy and completeness. Perform other duties as assigned. Education and Experience: Must possess a high school diploma or GED. Knowledge, Skills and Abilities: Knowledge of dispatch methods and procedures used by police, fire and medical. Knowledge of spelling, grammar and punctuation required to compose and proofread written documents. Skill in communicating clearly, concisely and effectively, both orally and in writing. Ability to multi-task and prioritize. Ability to operate a variety of communications and telecommunications equipment. Ability to type 35 words per minute. Ability to read, understand and interpret moderately difficult to complex written information. Ability to maintain emotional control and work effectively during emergencies, crisis situations or extremely stressful conditions. Must be able to read, understand, apply and retain knowledge of departmental rules, regulations and policies. Conditions of Employment: The Iowa Tribe of Oklahoma operates a drug-free workplace. Must submit to and pass applicable drug test. Must be at least 18 years of age. Must have a valid Oklahoma driver's license. Must pass background check. Must obtain Oklahoma Law Enforcement Telecommunications System (OLETS) certification and maintain certification during duration of employment. Must obtain Cardiopulmonary Resuscitation (CPR) certification and maintain certification during duration of employment.

PAY Pay Range: 412 Hourly Rate: $20.55 - $31.77 The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy. OVERAGE POSITION This position is an overage. Funding for this position will be re-evaluated on a fiscal year basis. POLICE DEPARTMENT POLICY The Oklahoma City Police Department's Body Art/Visible Tattoo Policy is available at the following link: *********************************** Please ensure you have read the policy, understand the policy, and are willing and able to comply with the policy. BACKGROUND CHECK Civilian employees of the Oklahoma City Police Department must successfully complete a comprehensive background check and polygraph test prior to employment. ELIGIBILITY LIST PREFERENCE ORDER Full-time City employees will receive preference in the following order: major division first, then department, then all other full-time City employees. Part-time/year-round City employees will receive preference next. If there are no qualified full-time City employees or part-time/year-round City employees, external applicants will then be considered (when the vacancy is open to external applicants). APPLICATION, HIRING, AND BACKGROUND When completing the application, applicants will be asked to respond to application questions. These application questions are based on the Job Requirements for the position. Completion of the application questions is required. Applicant responses to the application questions must specifically answer the questions asked. Responses to application questions must be supported by work history/information listed on the application/resume, sufficient to demonstrate qualifications for the position. Applicants may upload only two attachments. Attachments may include, but are not limited to a resume, cover letter, DD214 or NGB Form 22, transcripts, etc. Applicants may also choose to combine documents into one field for upload. Applications may not be reviewed if specific responses to application questions have not been provided. Each application submission is reviewed independently. For detailed information about the City's hiring and background processes, check out the: Quick Guide to Hiring and Background Checks If you have questions, check out the: Frequently Asked Questions Please note the background check process for Police Department positions is specified above. TOTAL REWARDS At the City of Oklahoma City, our Total Rewards package is designed to honor your service, fuel your growth, and support every part of your life. We offer: Competitive pay An average of $22,000 annually contributed toward your benefits and retirement A comprehensive package designed to support your health and wellness, financial security, work-life balance, and personal and professional growth and development Explore all the ways we invest in you: City of Oklahoma City Total Rewards SELECTION PROCESS INFORMATION Important Application Information: Applicants who meet the minimum qualifications for this job will be invited by email to complete CritiCall online testing to evaluate whether they possess the knowledge, skills, and abilities necessary for success on the job. The email invitation will include a deadline by which testing must be completed. Applicants who do not complete the testing by the deadline will be removed from further consideration. The CritiCall test is 100 percent web-based and fully compatible with the latest version of Google Chrome, Mozilla Firefox, and Microsoft Edge: Google Chrome, Mozilla Firefox, Microsoft Edge. Safari users will have to follow the onscreen instructions after clicking the test link for enabling the auto-play function within the Safari browser. Microsoft is no longer supporting Internet Explorer, thus the test may not be compatible with the Internet Explorer browser. Applicants encountering any issues during testing can contact CritiCall at ****************** or by calling ************** x2, Monday through Friday, between 7:00 a.m. and 8:00 p.m. Pacific time. Before you begin the test, you may want to review CritiCall Candidate Resources which are available at this link: Public Safety Dispatcher Applicants - CritiCall TestGenius These resources include a test preparation guide, frequently asked questions, and sample tests. The use of cell phones, smart watches, or any other devices/methods to research test answers is strictly prohibited by the City of Oklahoma City and will result in applicants being disqualified from consideration. Applicants requiring reasonable accommodation at any time during the hiring process are encouraged to notify one of the Human Resources Department Representatives by calling ************. POSITION DESIGNATIONS This job classification has been designated as a safety sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S., § 427.1 et seq. (OSCN 2019), effective August 29, 2019. This means employees in this job classification can be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license. This job classification has been designated as a cyber security sensitive job classification effective June 26, 2023, in order to comply with United States Department of Justice, Federal Bureau of Investigation, Criminal Justice Information Services (CJIS) Division's Criminal Justice Information Services Security Policy (Version 5.9.2, 12/07/2022), 5.12 Policy Area 12 Personnel Security. The policy requires national fingerprint-based records checks be conducted prior to granting access to criminal justice information for all personnel who have unescorted access to unencrypted Criminal Justice Information (CJI) or unescorted access to physically security locations or controlled areas (during times of CJI processing). Employees in this job classification will be subject to a Criminal Justice Information Services (CJIS) Interstate Identification Index (III) Fingerprint Background check after receiving a conditional offer of employment. Additionally, employees in this job classification must complete the required CJIS Security and Privacy Training and pass the online certification test. JOB SUMMARY This posting will be used to fill a current vacancy in the 911 Communications Center in the Operations Division of the Police Department within the City of Oklahoma City and is under the direction of an immediate supervisor. An eligibility list will be established or supplemented for filling future vacancies in the department, per provisions of the AFSCME collective bargaining agreement. The 911 Dispatcher Trainee serves as the telephone communication link between the calling party and units in the field. Essential job functions include: accurately and efficiently receiving and transmitting information via telephone and through the Computer Aided Dispatch Data Network; input and/or retrieval of information concerning emergency and non-emergency situations; recording information obtained from callers by typing information into the computer via a computer terminal and keyboard; routing calls to appropriate dispatch consoles; monitoring calls to ensure dispatch of support agencies; dispatching emergency and non-emergency vehicles to reported trouble locations; and monitoring frequencies in order to respond to field unit status reports and requests for assistance. The work is reviewed through continual visual observation and through monitoring of radio frequencies by the supervisor. NOTE: The incumbent is hired as 911 Dispatcher Trainee. Upon successful completion of the training and probationary period, the incumbent is eligible for promotion to 911 Dispatcher I. 911 Dispatcher Trainees receive four (4) weeks of classroom instruction/training on the telecommunications equipment and procedures and will spend the remainder of the probationary period receiving on-the-job training under close supervision. VETERANS PREFERENCE Honorably discharged veterans of the United States Active Duty Armed Forces, National Guard, and Reserve Forces who are not currently employed full-time by the City of Oklahoma City and who meet the qualifications for the position shall be given preference. To receive preference, veterans must submit verification of honorable discharge from the United States military service (Department of Defense Form DD214 or NGB Form 22) prior to the closing date of the vacancy announcement. JOB REQUIREMENTS Skill in accurately and efficiently obtaining, recalling, and relaying pertinent information. Skill in verbal communications utilizing tact and diplomacy. Skill in recording information accurately. Skill in operating two-way radios and multi-line telephone systems. Skill in making quick and accurate decisions. Ability to remain calm in emergency situations. Willingness to maintain confidentiality. COMPETENCIES One City, One Team (Teamwork/Team Oriented) (1) Recognizes, values, and leverages the ideas, opinions, and perspectives of others; (2) participates willingly and effectively as a team lead or team member; (3) builds consensus; fosters team commitment, spirit, pride, and trust; (4) collaborates with others to accomplish goals and objectives and achieve results; (5) expresses facts, ideas, messages, and information (technical and non-technical) to individuals or groups clearly, concisely, accurately, understandably, with honesty, tact, and diplomacy and in a manner that is appropriate for the intended audience; (6) actively listens, clarifies information as needed; (7) [Core Value One City, One Team] shares information, resources and solutions across departments; (8) [Core Value One City, One Team] asks for help early and offers it often; (9) [Core Value One City, One Team] collaborates across teams before decisions are made. Service First (Customer Centric) (1) Demonstrates commitment to public service; (2) serves and satisfies internal and external customers in a timely and effective manner; (3) establishes, commits to, and maintains high standards for producing quality work products and being responsive to customers; (4) supports the Department/City's mission; develops and executes strategies with the customer in mind; (5) [Core Value Service First] acts quickly and follows through until the job is complete; (6) [Core Value Service First] serves everyone with genuine respect, diligence and professionalism; (7) [Core Value Service First] makes decisions with the people we serve in mind. Respect Always (Conduct) (1) Conducts oneself with the utmost integrity and professionalism; (2) demonstrates humility; (3) encourages people to share their perspectives, ideas, and opinions; (4) makes decisions based on a sense of shared purpose; (5) takes responsibility for actions and decisions; (6) resilient; (7) leans in to challenges and problems with creative solutions; (8) speaks up and challenges the status quo; (9) relies on the character, ability, strength, truth, and transparency of others and the organization; (10) [Core Value Respect Always] listens with curiosity and speaks with care; (11) [Core Value Respect Always] embraces different perspectives and lived experiences; (12) [Core Value Respect Always] gives feedback constructively and receives it openly. Own the Outcome (Execution and Results) (1) Sets well-defined and realistic goals and high standards of performance for self or self and others; (2) displays a high level of initiative, effort, and commitment toward performing work; (3) completes assignments in a thorough, accurate, and timely manner, and delivers results; (4) works with minimal supervision, is motivated to achieve, and demonstrates responsible behavior; (5) demonstrates understanding of all aspects of the job (as specified on the approved job description) and application of accrued knowledge in carrying out duties and responsibilities; technical knowledge; skill in the techniques, equipment, procedures, and work required; (6) [Core Value Own the Outcome] takes initiative to fix it or escalates issues; (7) [Core Value Own the Outcome] follows through on commitments; (8) [Core Value Own the Outcome] speaks up when accountability is missing. Keep Getting Better (Workplace Standards) (1) Takes meal periods and breaks according to policy; (2) ensures sick leave usage does not negatively impact productivity of work unit; (3) notifies supervisor of unscheduled absences; (4) accepts suggestions and supervision with a positive approach; (5) completes work timely and correctly; (6) [Core Value Keep Getting Better] takes time to reflect and act on what is working and what is not; (7) [Core Value Keep Getting Better] learns from mistakes without blaming; (8) [Core Value Keep Getting Better] supports self and other's development and growth. Safety (1) Complies with all safety policies and practices; (2) promotes a safe work environment; (3) participates in safety meetings; current on completion of safety trainings. WORKING CONDITIONS Inside at all times in a climate-controlled environment where temperature remains between 60 degrees and 70 degrees Fahrenheit. Exposure to continuous noise at low levels as produced by other dispatch personnel, computer terminals, keyboards and climate control equipment. Subject to frequent stress from high activity levels and the nature of calls received. Required to work shifts including nights, weekends, and holidays. Subject to shift assignment changes. Subject to 24-hour emergency call. Note: Typical City employee working hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. However, working hours vary (may require work to begin before 8:00 a.m. and/or end beyond 5:00 p.m., and/or may require work on weekends and holidays), and are subject to change, based on the duties and location of the position and the business needs of the assigned work unit/department. PHYSICAL REQUIREMENTS Arm-hand steadiness and manual/finger dexterity enough to use equipment such as a computer keyboard, telephone, etc. Near vision enough to read a computer screen and written communication such as memos, operations procedures and instructions from supervisors. Hearing and speech enough to communicate clearly and distinctly by telephone, radio, and in person in a semi-noisy environment created by other dispatchers, equipment, etc. Subject to sitting, telephone usage, etc., for prolonged periods of time. Note: The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. OTHER DETAILS Eligibility List: An eligibility list will be established from this posting consisting of applicants who receive a score of 70 percent or better. Multiple selection procedures may be utilized; a minimum of 70 percent or better will be required on each; and the results of multiple selection procedures will be equally weighted. The eligibility list will be in effect for 180 days from the date of the final selection procedure and will be used to fill future vacancies. Pay Method: City employees are required to receive pay electronically, either via direct deposit or pay card. Former Employees: If this position is open to external applicants and you are a former employee, you must be eligible for rehire to participate in any selection process. If you are unsure of your rehire status, please contact the Human Resources Department at **************. If your rehire status has been coded “Not Eligible,” “Eligible 3,” or “Conditional,” you will need to request a review of your rehire status through the Human Resources Department's Employee and Labor Relations Division. Background Investigation, Drug Testing, Physical Examination: Upon a conditional offer of employment/acceptance of position, the City of Oklahoma City will conduct a criminal history background check for external applicants. Applicants will be provided contact information for any third-party reporting agencies used to collect background information in connection with conditional offers of employment. If the position accepted includes a driver license (commercial or non-commercial) Job Requirement, the City of Oklahoma City will obtain a Motor Vehicle Report for internal and external applicants. If the position accepted is safety sensitive and/or a driving position, internal and external applicants will be provided a copy of the City of Oklahoma City's Drug and Alcohol Testing Policy prior to being directed for a drug test. A copy is also available at the links below: AFSCME CBA Addendum C: Drug and Alcohol Testing Policy If the position accepted is cyber security sensitive, internal and external applicants will be subject to a Criminal Justice Information Services (CJIS) Interstate Identification Index (III) Fingerprint Background check. Additionally, employees in this job classification must complete Level 4 Security Awareness Training and pass an online certification test. If the position accepted includes a lift/push/pull/carry Physical Requirement of 25 pounds and greater, internal and external applicants will be directed for a physical examination. AN EQUAL OPPORTUNITY EMPLOYER If you require reasonable accommodation at any time during the hiring process, please notify one of the Human Resources Department Representatives by calling ************. The City of Oklahoma City will not discriminate against any applicant or employee because of race, color, religion, sex (including pregnancy, actual or perceived sexual orientation, and gender identity and/or expression), national origin, age, disability (mental or physical) and genetic information (including family medical history).