Dispatcher jobs in Palm Desert, CA

About White Mechanical White Mechanical Inc. is a family-owned HVAC/R company serving customers since 2002. We provide comprehensive heating, ventilation, and air conditioning services for residential and commercial clients, including installation, maintenance, and repair solutions. As a BBB-accredited company since 2015, we've built our reputation on superior customer service, integrity, and quality workmanship. Our experienced team delivers reliable HVAC solutions with professionalism and attention to detail that comes from treating every customer like family. Job Summary White Mechanical is seeking a dedicated Residential Dispatcher to serve as the critical communication hub between our customers and field technicians. This role involves managing high-volume service calls with exceptional response times, conducting comprehensive HVAC system assessments to ensure proper technician and equipment dispatch, and building strong customer relationships through clear communication regarding appointments and service recommendations. The ideal candidate will proactively identify emergency and maintenance opportunities, resolve scheduling conflicts efficiently, maintain detailed service records, and demonstrate outstanding customer service through follow-up coordination and satisfaction monitoring, all while adhering to company protocols and safety standards. Duties and Responsibilities Manage high-volume incoming service calls while maintaining exceptional response times and accurate scheduling coordination Proactively identify and qualify emergency service opportunities and maintenance leads through strategic customer interactions Conduct comprehensive assessments of Residential HVAC system issues to dispatch appropriate technicians and equipment for optimal service delivery Develop and maintain strong customer relationships through clear communication regarding service appointments, technician arrivals, and system recommendations Provide accurate technical information and service estimates utilizing HVAC knowledge base, pricing tools, and dispatch management systems Resolve scheduling conflicts and service concerns efficiently by coordinating alternative solutions and technician availability within required timeframes Maintain detailed records of service calls, technician assignments, parts orders, and customer account information in compliance with company protocols Follow established dispatch procedures, safety guidelines, and regulatory compliance standards Demonstrate proactive customer service by coordinating follow-up calls, preventive maintenance reminders, and ensuring complete service satisfaction Skills and Qualifications 2+ years of customer support or client service experience with strong phone handling, active listening, and the ability to manage diverse customer personalities. Experience with Office 365, iOS, and preferably HVAC dispatch software or field service management systems; tech-savvy with ability to learn new platforms quickly. Excellent verbal/written communication skills, highly organized with strong multitasking abilities and attention to detail for accurate scheduling and documentation. High school diploma required; HVAC industry familiarity preferred, with willingness to learn terminology, practices, and emergency response protocols. Ability to prioritize effectively in fast-paced environments, manage multiple tasks simultaneously, and resolve conflicts with strong decision-making skills. Positive attitude, team collaboration skills, leadership capabilities, and availability for flexible hours, including evenings/weekends during peak season. Location This position requires full-time on-site presence at our Foothill Ranch, CA office. Compensation $20.00 - $24.00 an hour Company Benefits One week PTO, Medical (80% paid by White Mechanical Inc.) Dental, Vision, 401(k) Life Insurance Equal Opportunity White Mechanical Inc., is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to age, race, religion, gender, sexual orientation, national origin, and disability or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request (Silex is pleased to provide such assistance, and no applicant will be penalized as a result of such a request).

Pairs motor vehicles and drivers in the morning prior to the beginning of drivers' daily route. Shift: Sunday through Thursday 11am-8pm What you'll do: Dispatch all drivers and helpers. Daily record keeping of agency and helpers for payroll. Must record and collect all material given to drivers (ex: gas cards, fobs keys, radio's, etc.). Maintain hand truck inventory and update spreadsheet. Maintain and update ez-pass account. Respond to all emails within 5 minutes and continue responses until resolved. Must complete hand off log with or without issues. Responsible for maintaining and charging all phones. Monitor geo tab and address drivers on all alerts. Update routers with delivery windows and any address issues. Check emails before dispatching for any updates, changes or notes. Answer all phone messages. Must monitor mobile cast (drivers must use phones daily and correctly) and address any issues. Complete daily activity sheet. Complete wufoo report daily. Update pickup sheet with purchasing twice a day 2pm and 4:00 pm. Send email updates regarding any issues with the routes including delays. Update invoice register in as400 for the company. During the day continually follow up on all pickups with drivers before they become issues. Assist drivers with directions, roadside assistance, accident guidelines, etc. About you: High school diploma or G.E.D. required 2+ year of dispatch experience, preferably in a transportation industry preferred Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) Excellent written and verbal communication skills Self-directed and able to work without supervision Skilled multi-tasker and organizer is a must Bilingual in Spanish preferred #LI-BC 1 #LI-Onsite

Ongoing contract Friday - Tuesday shift (Wednesday & Thursdays off) Drive Ops Dispatcher is someone who assists and engages with Drive Ops center and vehicle operations functions. Main responsibilities of a Drive Ops Dispatcher include monitoring vehicle operations, engage in daily reporting, mentoring, and training drivers. This person also collaborates with other teams and engage in vehicle operations projects. What you'll be doing: Operate Drive Ops check in/out process Monitor and supervise vehicle fleet using WebFleet platform Coordinate data collection and AV driver scheduling Support test track operations and overall management of facility and NCAP equipment. Participate in all vehicle operations meetings. Work to improve and update all Drive Ops processes Work with multi-functional teams to continuously improve methodologies and efficiencies and drive efforts to resolution. Coordinate vehicle service needs Identify/track key milestones, evaluate/obtain/manage resources Independently create and update plans that achieve project objectives What we need to see: AA/Bachelor's degree or 1 to 2 years related experience Experience with vehicle operations and/or vehicle dispatch Experience with Auditing processes Strong time management skills to include follow-up with key project members (Internal/External) Strong communication skills to interact daily with a project team Basic Computer Skills using Microsoft Office programs (Word, Excel and PowerPoint) Quickly learns and achieves proficiency in new software applications as needed 3+ years' experience in a similar role, preferably within dispatch Strong organizational skills and the ability to interact effectively with people at all levels Capability to quickly learn, understand, communicate, and integrate technical concepts and issues Up to $27/hr

Are you a quick thinker who excels in solving logistical puzzles? Do you thrive on providing exceptional customer service? As a Service Dispatcher, you will have the opportunity to support our Service Department with scheduling daily service activities for a team of HVAC and Plumbing service technicians within an assigned region. The Service Dispatcher will serve as a vital link between SVM's commercial customers and field technicians, ensuring the accurate scheduling of field technicians and the highest level of customer service is upheld. What you will do Schedule routine maintenance visits, service calls and quoted repairs for assigned technician team. Evaluates incoming service requests, determining their nature and urgency, and assign an available technician with the required skillset. Monitors assigned team's technician schedule to ensure the timely completion of service calls, promptly notifying relevant personnel of any availability changes. Generate work orders (WOs) and audit submitted WOs from field team, ensuring hours worked, work performed, and PO number referenced. Create, update, and maintain customer accounts within the system, ensuring notes reflect site protocols for our field technicians. Monitor Technician's service call progress, advising for follow-ups as required. Communicate with customers, both verbally and written, to coordinate schedules, address incoming inquiries, and provide timely updates on technician arrival times and any service-related information. Escalate recommended solutions and warranty inquiries as needed to the area Foremen and assigned Account Manager. Submit necessary paperwork upon completion of assigned jobs including WOs, POs, and Special Reports. Prepares monthly reports for the Lead Dispatcher outlining assigned technician team's PM hours and open WO's. Transition incoming calls into Service leads. Approve Technician's schedule, ensuring Foreman are notified of any availability changes. Support Service Admin with timecard related questions. Support the Service department with other tasks and projects as business requires. Education, Skills & Experience 3+ years' experience in a customer service or similar role required. Prior experience as a Dispatcher highly preferred. 2+ years' experience working with a mechanical contractor highly preferred. High school diploma or general education degree (GED; or equivalent combination of education and experience) required. Highly proficient with various office equipment and programs including MS Office Suite (Word, Outlook, Excel) required. Working knowledge of HVAC systems and common terminology utilized highly preferred. Excellent written and verbal communication skills required. Ability to maintain professional relationships with internal team members and customers required. Proven ability to be an effective multitasker with great time management and organizational skills required. Compensation & Company Benefits Include This is a full-time exempt position. The compensation for this role is $75,000 - $110,000 annually and is based on experience and skillset. Health: Medical / Dental / Vision / Life & Disability Insurance / FSA Well-Being: Robust Maternity & Paternity Leave / EAP / Paid Holidays / PTO / Sick Leave / Interactive Breakroom Financial Wellness: 401k w/ Employer Contribution / Employee Referral Bonus / “Positive Pulse” Community Investment: Volunteer Opportunities / Team Building Activities / Employee Activities Physical Requirements As a Dispatcher in the Mechanical Contracting Industry, there are certain physical requirements you should be aware of. These requirements ensure that you are capable of performing the necessary tasks safely and effectively. Reasonable accommodations may be provided to qualified applicants who may not be able to fulfil certain aspects of the role. The key physical requirements for this role are outlined below: This role may involve working at a desk, computer, or standing for prolonged periods of time. This role may be required to handle physical paperwork, files, office supplies, and using office equipment like a computer, mouse, keyboard, and calculators. While the role is predominantly desk-based, there might be instances where standing or moving around the office is required. This role does not typically involve heavy lifting, however lighting lightweight items such as files or other office supplies up to 50lbs might be required. Who We Are At SVM, we are more than just a leading mechanical contractor specializing in design-build commercial HVAC, plumbing, piping, service/maintenance, and 24-hour emergency services. We're a team dedicated to supporting the Bay Area, Sacramento, and Nevada regions with trusted expertise and an unwavering commitment to delivering exceptional experiences at every level. Our success is built on a collaborative culture that values teamwork, innovation, and doing the right thing. We take pride in fostering an inclusive and welcoming environment where every team member feels supported, valued, and empowered to grow. At SVM, we believe our people are our greatest asset, and we prioritize their development, well-being, and success. Our state-of-the-art fabrication facility reflects our dedication to quality and efficiency. By leveraging cutting-edge 3D design and manufacturing technology, we detail and fabricate ductwork, piping, and pre-skidded equipment to execute projects with precision and excellence. At SVM, we don't just focus on work-we focus on balance. We encourage a life-work approach that allows our team to thrive both personally and professionally. We are committed to helping our team members grow, stay curious, and work collaboratively to tackle any challenge. With the support of peers, managers, and executive leadership, our team is equipped to succeed and build meaningful careers. The statements above reflect the general nature and level of work expected for this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. The company reserves the right to modify, add, or remove responsibilities as needed to meet business and organizational needs.

The Dispatcher will receive incoming calls for service and emergencies; provide assistance to those who come to the public counter of the Public Safety Department. Monitor and be familiar with video surveillance cameras, recordings, and playback. Provide live scan fingerprinting services. Process parking and bicycle registration. Dispatch officers to the requested services. Relay accurate information and directions to Orange Fire and Police as needed. Process citations and any other duties as needed or assigned to accomplish the mission of the Public Safety Department. This position is scheduled to work a 4/10 alternative work schedule and operates on a rotating schedule, with evening, weekend, and on-call rotation duties. Must be able to work varying shifts as assigned. A DMV record check is required before and during employment. Continued employment is subject to a satisfactory DMV records review. Responsibilities Public Assistance and Call Service Assistance Answer non-emergency calls for service, determine priority, and dispatch emergency units as necessary. Receive emergency 911 calls and dispatch emergency units as necessary. Relay information and coordinate responses as needed with Police and Fire agencies that service areas of university-owned property. Must be able to provide courteous, professional, and responsive assistance to students, faculty, staff, and visitors contacting Public Safety. Must be able to efficiently coordinate communication between Public Safety and its officers, as well as Facilities, Residence Life, and other campus partners as needed. Track all calls and enter calls for service. Must have the ability to maintain calm with a high level of professionalism during high-stress and/or emergency situations, all while ensuring accuracy in all forms of communications. Administrative and Systems Maintenance Enter, update, and retrieve information from computer networks related to vehicle/bicycle registration, wanted persons, stolen property, and authorized building admittance. Must be able to maintain confidentiality of sensitive information in compliance with university policies and privacy laws. Must be able to perform a variety of recording-keeping, filing, indexing, and other general clerical work with attention to detail and accuracy. Must accurately maintain a variety of data entry documentation relating to public safety activities, incidents, and safety reports. Must be able to accurately type 35WPM while operating the computer-aided dispatch system to update activities. Maintain detailed logs of reported assistance, visitors to the front counter, and other pertinent information as assigned. Maintain a detailed working knowledge of all university geography and landmarks Monitor surveillance cameras. Check the functional operations of all surveillance cameras at least once per shift. Monitor mobile security alarm systems along with any in-house file alarm systems. Monitor GPS tracking of Public Safety vehicles as needed for emergency situations. Training and Development Will be required to participate in training programs and continuing education related to Public Safety Dispatch Operations, emergency response, and university policies, so as to stay informed of changes in dispatch procedures, emergency communication protocols, system, and program updates. This position requires employee to be available during on-call shifts. This position works a 4/10 rotating schedule with shifts working but not limited to: 5:30am - 4:00pm 9:30am - 8:00pm 3:30pm - 2:00am 7:30pm - 6:00am Required Qualifications High School diploma Successful completion of 911 dispatch course, Chapman will provide. Experience working in professional office with multiple demands. Correct usage of English spelling, grammar and punctuation. Ability to work under pressure, exercise good judgement, and make sound decisions in emergency situations. Ability to effectively communicate with and elicit information from upset and irate persons. Excellent communication skills to work with a diverse group both inside and outside the university. Able to work various work shifts. Must be able to provide quality customer service. Ability to accurately type 35WPM. General clerical experience with the ability to learn and interpret policies and procedures of the department and university. Technical skills to learn enterprise systems and tools. Able to work with high confidential information. Ability to learn geographic features within the area and give geographic directions upon request. Sufficient hand/eye coordination to perform repetitive movements in an office atmosphere with multiple demands is an essential part of the job function.

The Butte County Sheriff's Office is now accepting applications for Public Safety Dispatcher positions. We're looking for dedicated, detail-oriented individuals who can stay calm under pressure and are committed to serving the public. Apply NOW!! Applicants who meet the minimum requirements and have attached a valid Typing Certification with minimum of 40 words per minute, will be invited to participate in a written exam that is tentatively scheduled for Tuesday January 6, 2026 at 8:30 a.m. Qualified applicants can expect to receive an email notification no later than Monday December 29, 2025, inviting them to the January 6th, exam. Applicants who have taken the POST Entry Level Public Safety Dispatcher Test Battery within the last twelve months and received a 42.0 T-Score or higher may use their score for this recruitment. FLSA: Non-Exempt DEFINITION Under immediate or general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to established emergency and County procedures; performs a variety of technical tasks relative to the assigned functional area; and performs related duties as assigned. SUPERVISION RECEIVED AND EXERCISED Receives immediate (Public Safety Dispatcher I) or general (Public Safety Dispatcher II) supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff. CLASS CHARACTERISTICS Public Safety Dispatcher I: This is the trainee-level classification in the Dispatcher series. Trainees work in the communications center and receive on the job training, specific day-to-day direction and are closely supervised. Incumbents at this level are not expected to function with the same amount of knowledge or skills as positions allocated to the II and Senior levels of the series. Initially under immediate supervision, incumbents learn and perform routine duties in support of public safety communications. Duties include frequent interaction with the public via telephone in both emergency and non-emergency situations. The position requires incumbents to receive, relay and provide accurate information, forms and reports to others within established legal guidelines. Once a Public Safety Dispatcher I completes training, and as incumbent demonstrates skill to perform the work independently, general supervision and frequent review of work lessen. Positions at this level develop the skills to perform most of the duties required of positions at the II level, but are not expected to function at the same skill level and exercise less independent discretion and judgment in matters related to work procedures and methods. Work is supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Public Safety Dispatcher II: This is the journey level classification in the Public Safety Dispatcher Series. Positions at this level have completed training and are fully competent to perform the full range of assigned duties. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Senior Public Safety Dispatcher in that the latter performs the complex work assigned to the series and is responsible for providing lead direction and training to lower-level staff in the series. Positions in the Public Safety Dispatcher class series are flexibly staffed; positions at the II-level may be filled by advancement from the I-level; progression to the II-level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the II-level. Typical functions may include any of the following tasks, knowledge, abilities, and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. * Receives, analyzes, and evaluates 911, Sheriff's emergency and business calls, inquiries and complaints, roads, animal control, and maintenance; transfers calls to appropriate parties or creates a call for dispatch. * Dispatches sheriff units or other staff and equipment to emergency or non-emergency locations; determines proper jurisdiction and staff to be dispatched. * Monitors status of public safety units to ensure officer safety and availability for services. * Operates multiple communications devices and computers concurrently to insure swift and appropriate response to calls; continuously updates suspect information and deputy locations. * Maintains efficient records of radio calls and information logs; maintains and accesses business and premise history and index files for emergency and other necessary contacts. * Accesses local, state, and federal criminal justice information systems; operates systems to transmit and receive information. * Maintains radio contact with allied agencies, including mobile and portable units; recognizes units from other agencies and assists them with County units or provides requested information. * Monitors alarms and security systems for businesses, relevant histories, and files for emergency contacts. * Responds to Deputy radio traffic and requests and disseminates suspect information from roll call boards, prior calls, and bulletins; responds to in-house, radio paging, and after-hours phone lines. * Performs basic equipment adjustments and maintenance; may perform associated office support duties. * Assist the Coroner's Office daily by using investigative tools to locate family members of decedents to make required notifications. * Performs related duties as assigned. Knowledge of: * Principles, practices, procedures, and terminology used in law enforcement and related emergency radio and telephone communications. * Basic functions of law enforcement agencies. * The topography and communities of Butte County. * Proper and effective methods of deploying law enforcement personnel. * Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility. * Principles and procedures of recordkeeping. * Techniques for dealing with people of all socio-economic level under hostile and emergency situations. * Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff. * The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. * Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed. Ability To: * Read and interpret maps and other pertinent documentation. * Observe and accurately recall places, names, descriptive characteristics, and facts of incidents. * Memorize codes, names, locations, and other detailed information. * Work under stressful conditions to assess difficult or emergency circumstances. * Independently make quick, sound decisions based on facts and implement appropriate response strategies. * Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed. * Use tact, initiative, prudence, and independent judgment within general policy, legal, and procedural guidelines. * Effectively use computer systems, software applications relevant to work performed and modern business equipment to perform a variety of work tasks. * Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax. * Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to completion of the twelfth (12th) grade; and Public Safety Dispatcher I: One (1) year of general office and computer experience. Public Safety Dispatcher II: One (1) year of public safety dispatch experience at a level equivalent to Public Safety Dispatcher I. Certifications and Licenses: * Possess valid Typing Certification with minimum of 40 words per minute. Typing Certification must indicate results from a five (5) minute test within the last 12 months. * Possess and maintain a valid C.L.E.T.S. Operator certificate by the end of the probationary period. * Possess and maintain a Basic Dispatcher Course certificate issued by the California State Commission on Peace Officer Standards and Training (P.O.S.T). by the end of the probationary period. * A position assigned to this class may require possession of a valid California Driver's License. PHYSICAL DEMANDS * Mobility to work in a standard office setting and use standard office equipment, including a computer; primarily a sedentary office classification although standing in work areas and walking between work areas may be required; occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information; ability to lift, carry, push and pull materials and objects up to 10 pounds. * Vision to read printed materials and a computer screen. * Hearing and speech to communicate in person and over the telephone. * Finger dexterity is needed to access, enter and retrieve data using a computer keyboard or calculator and to operate standard office equipment. WORKING CONDITIONS * Office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. * Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. * Must pass a thorough background investigation. EQUIPMENT AND TOOLS UTILIZED * Equipment utilized includes personal computer, fax machine, and standard office equipment. Disaster Service Worker All Butte County employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker related training as assigned, and to return to work as ordered in the event of an emergency.

RP DEPARTMENT OF PUBLIC SAFETY MISSION STATEMENT: Dedicated to working collaboratively with the community to maintain trust and safety by providing professional services with compassion and integrity The City of Rohnert Park is seeking to hire a Part-Time and Full-Time Lateral Public Safety Dispatcher I/II. For Part-Time, this is a non-benefitted, temporary position that may work 30-40 hours per week during the training period, typically 3-6 months. After training is complete, the position has a flexible schedule or per diem schedule, typically 5-40 hours per week." The current pay rate for both positions are as follows: $36.06 -$43.80 per hour. We are also currently accepting applications for Lateral Dispatchers. To be considered as a lateral applicant, you must: * Have a minimum of two years of dispatching experience within the last three years with a public agency. * Have successfully completed your Communications Training Program in your current agency. * Possess a California P.O.S.T. Basic Certificate. Hired Lateral Dispatchers will receive a $20,000 Recruitment and Retention Bonus $5,000 upon completion of communications training program $5,000 upon completion of probationary period $10,000 upon completion of three years of service Ideal candidates will possess: * High ethical standards * Be committed to providing excellent, friendly customer service * Be a team player and * Have technical and computer skills. APPLICATION PROCEDURES: To be considered for this exciting opportunity, please complete an online application - go to ************** , and click on "Job Opportunities." It is important to complete all the required application materials. All applications will be screened for completeness and possession of minimum qualifications. Applications will be reviewed in detail to identify the most qualified candidates to interview. Work history must include all employment for the last ten years and electronically attach relevant certificates, i.e. POST Dispatcher Basic Course. PLEASE NOTE: You may submit a resume or other relevant documents to further describe your qualifications; however "see resume" will NOT meet the requirements of a "complete" application, including employment history, or be accepted in lieu of responses to supplemental questions. Be advised that your resume and other attachments not specifically requested by the City in order to apply for this position may not be used to determine your qualifications. If you need assistance applying online, please click on the Application Help/FAQ's link: *************************************** DEFINITION Under general supervision, receives law enforcement, fire, medical, and other emergency calls and dispatches public safety units and other City resources following prescribed procedures; answers non-emergency calls for public safety and other City departments; performs a variety of general administrative support duties for the Department of Public Safety including record keeping, typing, and filing; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from the Public Safety Communications Supervisor. Functional direction is provided by a Public Safety Sergeant or other management personnel in the absence of the supervisor. Exercises no supervision of staff. CLASS CHARACTERISTICS This is a non-sworn public safety class series that performs the full range of receiving and dispatching emergency calls for the Department of Public Safety. Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines. Public Safety Dispatcher II: This is the journey-level classification in the Public Safety Dispatcher series. Positions at this level are distinguished from the I-level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Work is normally reviewed upon completion and for overall results. Positions in the Public Safety Dispatcher class series are flexibly staffed and positions at the II-level are normally filled by advancement from the I-level after gaining the knowledge, skill, and experience which meet the qualifications for and after demonstrating the ability to perform the work of the higher-level class. This class is distinguished from the Public Safety Communications Supervisor in that the latter is the full supervisory-level class in the series responsible for organizing, assigning, supervising, and reviewing the work of staff on an assigned shift involved in police and fire dispatch services.Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. * Receives and evaluates law enforcement, fire, medical, and other emergency calls, and related business calls for the City during an assigned portion of the 24-hours-per-day/7-days-per-week Department of Public Safety operations; provides information and/or transfers calls to the appropriate department, agency, or response organization. * Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and contacting and sending appropriate response unit. * Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units, as necessary, ensuring the safety of field units. * Operates computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities; tests and inspects equipment as assigned. * Monitors security cameras in the Public Safety building and the area surrounding the building. * Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support, or information. * Enters, updates, and retrieves a variety of records from teletype database, including stolen vehicles and property, vehicle registration information, guns and property, and warranted or missing persons. * Accesses Federal, State, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data; relays such information to sworn staff. * Acts as a liaison to the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or related services; determines the nature of the contact; provides factual information regarding services, policies, and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures, and the use of tact and discretion, or directs the caller to the proper individual or agency. * Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files. * Attends necessary training, shift briefing sessions, participates in drills, and test scenarios to prepare for unexpected emergencies. * Performs other duties as assigned. In performing the duties described above, the incumbent is expected to: * Provide outstanding and friendly customer service. * Create and maintain a respectful and collaborative working environment. * Communicate honestly and behave in a manner that is ethical, legal and fiscally responsible. * Demonstrate care for the organization, customers, and coworkers. * Perform work of the highest quality possible. * Practice and encourage initiative and innovation to improve the workplace. Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to completion of the twelfth (12th) grade. Public Safety Dispatcher II: Two years of dispatching experience with a public agency within the last three years. Licenses and Certifications: * Possession of, or ability to obtain, a valid California Driver's License by time of appointment. * Possession of, P.O.S.T. Basic Dispatcher certificate. Knowledge of: * Functions, principles, and practices of law enforcement agencies. * Terminology and procedures used in public safety dispatching. * Operation of computer-aided communications equipment, including multiple telephone lines and radio systems. * City and County geography, maps, streets, landmarks, and driving directions. * Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility. * Principles and practices of data collection and report preparation. * Business arithmetic and basic statistical techniques. * Basic principles of record keeping. * Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff. * The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. * Modern equipment and communication tools used for business functions and program, project, and task coordination. * Computers and software programs to conduct, compile, and/or generate documentation. Ability to: * Assess and prioritize emergency situations while remaining calm and using sound, independent judgment. * Memorize codes, names, street locations, and other information. * Read and interpret maps and other pertinent documentation. * Interpret, apply and explain policies, procedures, and regulations. * Attend to multiple activities simultaneously. * Obtain necessary information from individuals in stressful or emergency situations. * Compile and summarize information to prepare accurate, clear, and concise reports. * Perform technical, detailed, and responsible office support work. * Compose correspondence independently or from brief instructions. * Organize, maintain, and update office database and records systems. * Make accurate arithmetic and statistical computations. * Enter and retrieve data from a computer with sufficient speed and accuracy. * Organize own work, set priorities, and meet critical deadlines. * Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks. * Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax. * Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. * Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. ~EQUAL OPPORTUNITY EMPLOYER~ INFORMATION SUBJECT TO CHANGE

THE CITY OF HEMET IS AN EQUAL OPPORTUNITY EMPLOYER Join Our Team as a Public Safety Dispatcher - Entry Level Are you calm under pressure, quick-thinking, and passionate about helping others? The City of Hemet invites dedicated and community-minded individuals to apply for the position of Public Safety Dispatcher - Entry Level. This is your opportunity to be the vital link between the public and emergency services. As a Public Safety Dispatcher, you will receive, evaluate, and prioritize emergency and non-emergency calls for assistance-making critical decisions that help save lives and protect the community. The City of Hemet offers a supportive and team-oriented environment, where you will receive comprehensive training, competitive pay and benefits, and the satisfaction of serving on the front line of public safety. If you thrive in a fast-paced environment, enjoy problem-solving, and want to make a difference every day, this is the career for you! Join us in serving the residents of Hemet with professionalism, integrity, and compassion-apply today to start your career in public safety communications! The position is full time, located in the Police Department, and assigned to work rotating day, evening, and night shifts, including weekends and holidays. To learn more about on-the-job duties for this position please click on the video link below. ******************************************* THE POSITION: Public Safety Dispatchers are the unsung heroes and a lifeline for police officers. It's not a job for everyone, but the hundreds of people who call for help, depend on your voice, your directions, and your knowledge to get through an emergency. If you are a highly motivated public safety professional ready to be part of a strong, cohesive team, then join the City of Hemet Police Department where our dispatchers are considered the backbone of the department. With state-of-the-art equipment and training opportunities, you'll provide the excellent service and security people have come to expect from the City of Hemet Police Department. Receives requests for fire and police service over the phone; dispatches as necessary police and/or fire units in response to call for service or requests from officers in the field; keeps track of fire and police unit locations and status; maintains constant radio communication with personnel in the field; operates radio receivers and transmitters in various frequency bands, telephone key modules, teletypewriters, computer terminal stations, alarm signal equipment, and other communications equipment; receives incoming telephone calls and evaluates requests for emergency services; elicits and records essential incident information from callers such as name, address, phone number, and a brief description of the incident; determines the priority and dispatches personnel and equipment for emergency service in accordance with department procedures; answers routine inquiries and refers calls not requiring dispatches to appropriate departments and agencies; maintains radio contact with field mobile units to coordinate emergency services, receives and transmits information; keeps command personnel informed of status of emergency situations; maintains records of communications activities; updates special files, street lists, and maps; tests communications equipment and reports malfunctions; prepares paperwork for field personnel; assumes supervisory duties in the absence of the Communications Supervisor; may perform matron duties; performs related duties and responsibilities as required. KNOWLEDGE: * Principles, practices, and procedures involved in public safety communications work; * Geography of the City and the location of streets and important buildings; * Operation of radio/telephone receiving and transmitting equipment; and * Computer terminal and Teletype operations. Rules, policies, and regulations regarding dispatching services * Police and Fire dispatching procedures and the laws and regulations; * Report writing; and * Record keeping principles; * Applicable federal, state, and local laws, codes and procedures relevant to the assigned area of responsibility; * Knowledge of call screening procedures, call priority rules, radio codes and identifiers, basic elements of a crime; * Principles of functional supervision, training and dispatching operations. ABILITY: * Understand English and speak it clearly in a well-modulated voice using good diction and appropriate grammar; * Oral and written comprehension, oral and written expression; memorization, deductive and inductive reasoning, selective attention, hearing ability, auditory attention; * Learn and apply Federal Communications Commission (FCC) regulations governing voice, radio and teletype communications; * Effectively work under conditions of emergency; * Obtain vital information from individuals in stressful or emergency situations; * Make quick and appropriate determinations in all situations; * Adjust quickly to changing situations and priorities; * Use tact, initiative, prudence and independent judgement within general policy and legal guidelines; * Maintain accurate records; * Type accurately at a moderate speed; * Accurately read and interpret maps; * Remain courteous and calm while interacting with the public; * Handle simultaneous calls; * Listen and comprehend radio calls while talking on the phone; and * Establish and maintain effective working relationships; * Identify and implement efficient work practices and procedures; * Maintain mental capacity which allows the capability of making sound decisions and demonstrating intellectual capabilities; * Train others in the use of communications equipment. MINIMUM QUALIFICATIONS * One year experience in typing and general clerical work. Some experience providing information and assistance to the public is desirable. * High school or GED * College level coursework in radio communications or law enforcement is desirable. CERTIFICATE/LICENSE * Possession of, or ability to obtain, prior to appointment, an appropriate Class C, valid Driver's License; The Public Safety Dispatcher - Entry Level written examination consists of the National Testing Network (NTN) Emergency Communications Test titled ECOMM and typing test. After the posting has closed, applicants passing the minimum qualifications screening will be invited to schedule a testing date through nationaltestingnetwork.com. A minimum rating of 70 must be attained in order to pass the performance examination. Applicant must also achieve a typing speed of 40 net WPM. SPECIAL REQUIREMENTS: Pass a background investigation including polygraph and psychological exam and a medical exam which may include drug testing, an audio test and vision exam; work rotating shifts including weekends and holidays. Employees must be able to work a varying schedule including weekends, weekdays, evenings, and holidays (hours and days are adjusted as needed by the department). WORKING CONDITIONS The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Working Conditions: Essentially all of the employee's time is spent in the Communications Center of the Police Department. The working environment may range from periods of high volume emergency and life-threatening calls for service to periods of little activity. Employees work on a rotating shift schedule that requires the availability to work nights, weekends and holidays. Environmental Conditions: Office environment. CONTINUOUS working indoors, dust from paperwork. Work environment is both formal and informal, team orientated, having variable tasks, pace, and pressure. Work is performed indoors in the office and in meeting rooms. Physical: Shall possess the physical, mental and emotional ability to perform the essential duties of the position without the threat of hazard to self or others. Employees require sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard; ability to communicate verbally to exchange information; work long hours from work station. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds. Vision: See in normal visual range with or without correction; vision sufficient to read computer screens, printed documents, and overhead presentations, and to operate assigned equipment. Hearing: Hear in the normal audio range with or without correction and wear headsets for prolonged periods of time. Selection Process All properly completed applications will be reviewed and the most appropriately qualified candidates will be invited to continue in the selection process. Failure to provide all required application materials will result in disqualification. 302 +he selection process may include any combination of a written exercise, oral interview, and/or skills assessment to further evaluate job related experience and skills. Candidates who successfully complete the selection process will be placed on an eligibility list and will remain eligible for employment consideration for a one-year period. RESUMES ARE NOT ACCEPTED IN LIEU OF COMPLETED APPLICATION FORMS, BUT MAY BE ATTACHED. CANDIDATES WHO REQUIRE A REASONABLE ACCOMMODATION IN THE SELECTION PROCESS SHOULD STATE THEIR NEEDS IN WRITING WHEN SUBMITTING AN APPLICATION PACKAGE. The City of Hemet promotes a smoke, drug, and alcohol free working environment for their employees. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The City reserves the right to rate applicants based on a review of the application materials and to invite only the most qualified applicants to participate in the selection process.

Under general supervision, receives incoming telephone calls for 911 police, fire, and medical emergency and non-emergency services, and dispatches public safety personnel units and equipment to respond to calls for service utilizing a two-way radio system, Computer Aided Dispatch system, multiple display terminal and other related equipment; evaluates, prioritizes, documents and directs calls to appropriate resources; maintains two-way communications with police, fire and emergency medical units; exercises considerable judgment in transmitting pertinent information to field units and in dispatching emergency personnel and equipment in accordance with established regulations and procedures; and performs other related duties as required. This is the entry level in the emergency communications dispatcher classification series responsible for learning and applying methods, techniques and practices in police, fire and emergency medical dispatching. Initially, incumbents work in a training capacity to learn all aspects of police, fire and emergency medical dispatching. As experience accrues, the incumbent performs with increasing independence. This class is distinguished from the 8239 Public Safety Communications Supervisor in that the latter exercises full supervisory responsibilities over staff and the work of the unit. Job Description EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list. 1. Receives emergency calls and obtains information to determine facts; evaluates such information to determine what type of response is necessary and dispatches the required police, fire or medical service. 2. Dispatches police, fire and emergency medical personnel and equipment on both routine and emergency calls to specific locations utilizing a Computer Aided Dispatch system, multiple video display terminal, radio console and related equipment. 3. Operates a two-way radio system in communicating with a number of mobile units in the field to receive and transmit emergency service messages and information. 4. Evaluates incoming reports of police, fire and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel. 5. Monitors, coordinates and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus. 6. Responds to public inquiries regarding emergency medical service, fire rescue, police assistance, crimes, violations and other offenses; properly classifies and prioritizes any report or complaint information and determines appropriate course of action. 7. Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for fire or medical service assistance, or to notices of wanted persons, stolen property, warrants and all-points bulletins. 8. Maintains record of all calls received and prepares reports of critical incidents. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles, practices and procedures of emergency communications for police, fire and emergency medical dispatching; call evaluation techniques; general geography of city roads, streets, highways, public facilities and buildings; federal and state regulations governing the operation of communications systems for transmitting emergency information and dispatching personnel and equipment; proper office procedures and record-keeping techniques. Ability and Skill to: Operate a public safety computer system and two-way radio; interpret federal communications and departmental regulations, policies and procedures; speak and write in English, spell correctly and communicate in a clear, concise and understandable manner; memorize names and locations; analyze situations accurately, think and act quickly in emergency situations and exercise sound judgment; work under considerable stress caused by a volume of messages or emergency conditions involving the protection of life and property; work under emergency or austere conditions following a disaster; maintain an effective working relationship with supervisors and co-workers; exercise sensitivity with various members of the public; work weekends, nights, holidays, irregular hours and overtime; and ability to operate a computer terminal at 40 words per minute (net). Qualifications MINIMUM QUALIFICATIONS These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement. Education: Possession of a high school diploma or equivalent (GED or High School Proficiency Examination). Experience: Two (2) years of experience in a public contact position providing information and/or a service, or in a position where the primary responsibility is interacting with people. License and Certification: None Substitution: Completion of thirty (30) semester units or forty-five (45) quarter units of coursework from an accredited college or university may substitute for one (1) year of the required experience as described above. Additional Information SUPPLEMENTAL INFORMATION Working Conditions: Public Safety Communications Dispatchers work in a fast-paced, highly stressful, and confined environment, wear headsets which restrict physical movement in the work area, and sit or stand and view video displays for extended periods of time. Dispatchers work 8-hour or 10-hour shifts, or longer, and may be assigned to work various schedules which include day shift, swing shift, night shift, weekends, holidays, and overtime. Must be willing and able to respond, report, and mobilize as necessary. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Essential Duties and Responsibilities The following statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. 1. Answers multiple telephone lines, including 9-1-1, emergency, and business lines, and monitors Port of San Diego and marine radio frequencies to receive reports of emergency calls for service involving public peace and safety, including crimes in progress, medical emergencies, and fire incidents; receives reports of non-emergency calls for service including disturbances, traffic complaints, and crimes that have already occurred; receives and responds to requests for information. 2. Elicits information from callers to ensure a proper response; documents complaints; determines appropriate jurisdiction; decides and takes proper action to resolve complaints; determines dispatch priorities. 3. Dispatches routine and emergency calls for service via radio to field personnel, including patrol officers, traffic officers, medics, and airport operations; maintains constant awareness of the location and activity of field personnel to ensure officer safety; monitors several police radio frequencies to maintain awareness of emergency situations occurring in and around District jurisdiction. 4. Documents all information and retrieves information from the computer aided dispatch (CAD) system; conducts computer inquiries in several law enforcement databases to determine wants and warrants on persons, vehicles, and property; deciphers information received from these databases; operates deaf telephone equipment (TTY). 5. Maintains a working knowledge of laws and regulations from the State of California, Department of Justice and Federal Communications Commission as well as internal policies and procedures. 6. Operate a variety of public safety communications equipment including a multi-channel radio, 9-1-1 emergency telephone equipment, computer aided dispatch system, instant recall recorders, marine radio, and a fire pager. 7. Perform related duties as assigned Qualifications Knowledge of: 1. Standard office practices and procedures. 2. Basic conflict resolution methods and techniques. 3. Basic customer relations' methods and practices applicable to a public safety dispatch function. Ability to: 1. Speak and communicate clearly and concisely and modulate voice appropriately (in English). 2. Elicit and explain information effectively and accurately to a wide variety of callers, including law enforcement, medical and fire personnel, local government officials and the public. 3. Reason clearly, analyze situations accurately, and adopt and develop effective courses of action under emergency and non-emergency situations. 4. Maintain professional demeanor and response in handling sensitive, provocative and/or emergency calls/callers. 5. Multitask and handle several telephone calls, radio transmissions, and computer functions simultaneously. 6. Record and relay numerous details accurately during routine phone calls as well as from callers under duress. MINIMUM REQUIREMENTS Education, Training and Experience: Graduation from high school or GED equivalent. Two years of responsible clerical or law enforcement-related experience requiring public contact. Time served as a District Intern counts towards the years of experience. At least one year of operational experience in a public safety setting performing duties comparable to that of Public Safety Dispatcher is preferred but not required. Licenses; Certificates; Special Requirements: A current, valid California Class C driver's license at time of appointment and maintained at all times thereafter in order to operate a vehicle on District business. Must successfully pass a complete background investigation to include a police records check, employment history, credit history, education history, polygraph examination, neighborhood check and reference check. Must successfully pass a pre-employment physical examination, psychological examination, and drug screen. PHYSICAL AND MENTAL DEMANDS Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to disability and the ability of the hiring department to accommodate the limitation. Employees may be required to work rotation shiftwork, holidays, weekends, and mandated overtime when necessary.

Offering Excellent Benefits $2,488.74 Monthly Benefit Bank for Health Insurance 155 Holiday Hours per Fiscal Year (can be converted to pay) will remain open until the position is filled. Qualified applicants will be invited to attend a written examination as part of this recruitment process. Passing candidates may be invited to an interview. Additional details to be provided prior to testing. You can waive the written exam by submitting a P.O.S.T. Entry-Level Dispatcher Selection Test Battery score of 45 or above, taken within the past 12 months from the date you apply. These results must be attached to your application to be considered. The Chino Police Department is seeking highly motivated individuals to apply for the position of Public Safety Dispatcher I. The Police Communications Center is comprised of 17 Public Safety Dispatchers and three (3) Public Safety Dispatch Supervisors. The center is a new state of the art facility which offers standing and sitting workstations with personal comfort systems at each console. There is also an onsite gym available for a small fee payable to the Police Officer's Association. Typing Requirement: This position requires a minimum typing speed of 40 net words per minute with fewer than 10 errors. A valid typing certificate must be submitted with your application or provided directly to Human Resources before you can be invited to interview. Applicants who do not provide a valid certificate will not be considered. The certificate must be from an accredited school or agency, dated within the past 12 months, and this requirement also applies to internal applicants not currently working in a job classification that requires typing at 40 net words per minute. Note: Typing test results from an online application will not be accepted. Definition: Under general supervision, receives emergency and non-emergency calls; dispatches Police and emergency units; maintains contact with personnel in the field; operates a variety of transmitting/receiving equipment; performs a variety of general support duties related to dispatch activities; and does related work as assigned. Duties/Responsibilities This is the entry-level class in the public safety dispatching class series. Public Safety Dispatcher I's learn to perform dispatching related duties and responsibilities. Advancement to Public Safety Dispatcher II requires an incumbent to successfully complete the Dispatching In-Service Training Program. Advancement to the next level is not automatic and requires an evaluation by management of the incumbent's skill and performance levels. This is a civilian position. Essential Functions: * Receive requests for Police and emergency services over the phone; answer 911 calls; screen incoming calls to determine necessity, priority, and type of response required; monitor other radio frequencies to be aware of incidents elsewhere that may affect operations. * Dispatch, as necessary, Police and other emergency units in response to calls for service or requests from Officers in the field; use appropriate terminology and cite Code sections by number; call public and private agencies, such as allied law enforcement, hospitals, towing services and utilities, and request mutual assistance when necessary. * Keep track of Police unit locations and status; maintain constant radio communication with personnel in the field; run warrant checks on subjects, registration checks on vehicles, and property checks; relay information and instructions to personnel in the field. * Maintain accurate log of incoming service requests and actions taken; prepare other reports and records as directed; maintain files necessary for dispatch as assigned; enter, update, and retrieve information from the computer and teletype networks. * Operate a variety of public safety telecommunications equipment; test and inspect equipment as needed. * Provide temporary and vacation relief for other staff as necessary. * Provide general information to the public; as necessary, refer callers to appropriate agencies; calm callers; maintain professionalism in radio transmissions during hectic, tense, and dangerous situations. * Interact with various federal, state, and local databases to support field units with investigations. * Monitor and operate a variety of sensors such as CCTV cameras and License Plate Readers to provide real time information to field units. * Interact with co-workers at all levels in the organization in a collaborative and customer service-oriented manner. * Maintain prompt and regular attendance. * Perform all duties within the context of the City's Mission Statement and Organizational Values. Qualifications Any combination of education and experience that provides the required knowledge, skills, and abilities to perform the essential job duties of the position is qualifying. A typical example includes: Education: * High School Diploma or G.E.D. Licenses/Certifications: * Typing certificate with a minimum typing speed of 40 net words per minute, with no more than 10 errors, dated no earlier than one year from application date. * Possess certificate verifying successful completion of a P.O.S.T. Basic Dispatch Academy (desirable). Experience: * One year of work experience which required considerable public contact. Knowledge of: * Dispatching activities. * Record keeping principles and practices. * Modern office procedures, methods, and practices. Ability to: * Learn to assess and prioritize emergency situations. * Learn City dispatching codes, policies, and procedures. * Remain calm and learn to make rapid decisions exhibiting sound judgment in emergency situations. * Learn to operate complex radio and telephone systems. * Read and interpret street maps. * Deal tactfully and courteously with the public, City staff, and co-workers. * Understand and follow verbal and written directions. * Use correct English grammar, punctuation, and spelling. * Communicate clearly and concisely, both orally and in writing. * Establish and maintain cooperative working relationships. * Work mandatory overtime as assigned. * Learn to operate a computer terminal and other office equipment quickly, accurately and, at times, concurrently. * Learn to dispatch Police and other emergency units quickly and effectively. * Speak precisely. * Work under pressure and exercise good judgment. * Learn to effectively communicate and elicit information from upset and irate callers. * Use good judgment in handling sensitive and/or confidential matters with discretion and maintain the privacy of such information. Training/Safety Requirements: * Job specific training will be provided according to class specification during work hours. Special Requirements * Must be at least 18 years of age at the time of application. * Work rotating shifts, weekdays, weekends, evenings, and holidays (hours/days will be adjusted as needed). * Report immediately to work for emergency coverage and to other facilities than the Police Department. * Successfully pass a practical test (may be required). * Receive satisfactory results from a background investigation, polygraph test, psychological evaluation, physical examination, which includes a drug screen, and an administrative review. Physical Profile: Category I - Light Physical Effort: Positions in this category require normal physical abilities associated with the ability to read, write, and communicate in a work environment requiring no extraordinary physical strength or special physical qualifications. Characteristics: Work assignments for this category are normally located in a work environment which has no unusual physical requirements or environmental conditions, unless separately identified. Positions in this category require only light physical effort while performing such functions as typing, writing, filing, computing, operating light office equipment, interviewing, counseling, researching, planning, analyzing, and supervising. Positions allocated to this category are distinguished by lack of duties involving strenuous activities. These positions seldom lift more than 20 pounds. Physical Requirements: * Reaching: Reaching above the shoulders to place and/or retrieve objects. * Sitting: Ability to sit with little movement for long periods of time (usually a minimum of two or more hours per day). * Color Vision: Ability to identify and distinguish colors. Details: Department/Division: Police/Dispatch Reports To: Public Safety Dispatch Supervisor Employee Unit: Chino Police Professional Employees Association (CPPEA) IMPORTANT INFORMATION The City of Chino is committed to offering reasonable accommodations to job applicants with disabilities. If you need an accommodation due to a disability, please contact the Human Resources/Risk Management Department at **************. Requests should be made three (3) business days in advance. Prospective employees selected for employment must successfully complete a medical examination and a background check, including professional reference checks. The background check, paid for by the City, also includes Live Scan fingerprinting through the Department of Justice. The provisions of this bulletin do not constitute an expressed or implied contract and any provisions contained in this bulletin may be modified or revoked without notice For questions regarding this recruitment, please contact Human Resources Analyst/Risk Management Analyst, Genevieve Hughes at *********************** or ************. The City of Chino offers a generous benefits package to its eligible employees, including health, dental, vision, life insurance, and a variety of additional voluntary options. The specific benefits available are based on the bargaining unit of your position. To see the specific benefits for your position, please follow the link below to the city website's benefits page and select the benefits document that corresponds to your position's bargaining unit. Employee Benefits | Chino, CA (cityofchino.org) 01 Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application? * Yes * No 02 This position requires the ability to type 40 net words per minute, with no more than 10 errors. If you are selected to interview for this position you will need to provide a valid typing certificate to Human Resources. Please check the instructions on the City of Chino Employment page for information on how to obtain a valid typing certificate. Please select one of the following: * I acknowledge that a valid typing certificate showing 40 net words per minute and dated within the past year, will be required of me. * I have attached the required typing certificate, dated within the last 12 months, showing 40 net words per minute, with less than 10 errors. * I currently work for the City of Chino in a position that requires typing at 40 words per minute. * I am not able to meet this typing requirement. 03 Are you currently working at another agency as a Public Safety Dispatcher, or have you worked as a Dispatcher with another agency within the past 12 months? * Yes * No 04 While not required, successful completion of a P.O.S.T. Basic Dispatch Academy is highly desirable. Do you currently have a certificate verifying successful completion of a P.O.S.T. Basic Dispatch Academy? * Yes * No 05 This position requires you work rotating shifts, weekdays, weekends, evenings, and holidays (hours/days will be adjusted as needed.) Are you available to work this schedule? * Yes * No 06 One year of work experience which required considerable public contact is required. Do you have this required experience and is it reflected on your application? * Yes * No 07 Were you referred to this position by a current City of Chino Employee? * Yes * No 08 If you answered "Yes" to Supplemental Question #7 and were referred by a current City of Chino Employee, please enter the employee's name here: Required Question Employer City of Chino Address 13220 Central Avenue Chino, California, 91710 Phone ********** Website **************************

The City of San Bruno is currently accepting applications for Public Safety Dispatcher, Per Diem candidates. The San Bruno Police Department is recruiting for Per-Diem Public Safety Dispatchers. The San Bruno Police Department has a long-standing tradition of small-town service with big-city dedication to public safety. Public Safety Dispatchers are responsible for public safety dispatch and related records management activities. This is a per-diem position. Shifts are offered based on staffing needs, and per-diem employees may choose the open shifts that are available. Available shifts may include day, swing, or graveyard hours, including weekends, and holidays. Public Safety Dispatchers perform a wide range of duties involving radio, telephone, and computers, applying various procedures and codes. Dispatchers receive and transmit emergency and non-emergency telephone and radio traffic as well as process communication reports, records, and radio logs, while maintaining a high level of confidentiality. Dispatchers may also support the Police Department by performing clerical tasks, training, assisting with fingerprinting, and being accountable for financial transactions. This position is integral in supporting the goals and objectives of the City and Police Department. Examples of Duties Receives and transmits emergency telephone and radio traffic. Maintains and processes a variety of communications reports, records and radio logs. Operates a dispatch console, uses Computer Aided Dispatch (C.A.D.) System and other computer programs to process information and records. Maintains a high level of confidentiality. Performs collateral duties including a variety of related clerical tasks: process warrants; assist in fingerprinting and jail operations, which may include searching prisoners; and is accountable for handling cash, bond, and check transactions. Maintains various C.A.D and Record Management Files. Performs related duties and responsibilities as assigned. Typical Qualifications The ideal candidate will possess the ability to record and transmit information with speed and accuracy, "multi-task," make quick and sensible decisions, learn from constructive criticism, possess a high commitment to quality service, and participate in a team approach to law enforcement. In addition, candidates will have a successful track record of the following: Professional skill or knowledge using computer keyboard; skill or knowledge using radio, telephone, and computers. Active listening; conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message. Placing a high priority on the internal and external customer's perspective when making decisions and taking action; implements customer-focused practices. Maintaining effectiveness when experiencing changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful. Ability to analyze and understand information gathered and follow the best course of action. Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions. Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others' emotions and behavior. Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive. Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks. Maintaining stable performance while handling stress in a manner that is acceptable to others and to the organization. Minimum Qualifications Must be able to pass an extensive background investigation. Education Possession of a high school diploma or GED equivalent. Additional related college course work or degree preferred. Experience Completion of a probationary period in a public safety agency. Certificates and Licenses Must possess and maintain a valid California Driver's License, Class C with a good driving record. Peace Officer Standards and Training (POST) Basic Dispatch Certificate is required. Special Requirements Possess excellent vision and hearing skills, with ability to sit, talk, type, hear, and walk for extended periods of time as well as lift or move up to twenty-five (25) pounds. Supplemental Information Part-time temporary employees serve in an at-will capacity and understand that service with the City may be terminated at any time. This position does not provide any benefits, with the exception of paid sick leave. In accordance with the Healthy Workplaces, Healthy Families Act of 2014, all temporary, part-time, and seasonal employees, who on or after July 1, 2015, work in California for 30 or more days within a year from the commencement of employment are entitled to paid sick leave for prescribed purposes. Employees will accrue one hour of paid sick leave for every 30 hours worked and are entitled to use accrued sick days beginning on the 90th day of employment. Employees may use up to 24 hours (or 3 days) of accrued sick leave in each year of employment. How to Apply Applications may be submitted online at the City's BambooHR homepage. Applications will be reviewed weekly. You are encouraged to apply as soon as possible. The City of San Bruno utilizes a merit-based selection system. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. What happens next? We will review your application and all supplemental materials to select the best qualified applicants to continue in the process. Screening will include a review of minimum qualifications, application appraisal rating of education, training and experience and relevance of background qualifications related to the target job as well as supplemental questions if applicable. Applicants selected to move forward in the process may be asked to participate in any combination of the following (at any phase of the selection process): a written examination, job related exercise, physical test or job simulation, phone interview, in-person or video interview(s), and/or web-based testing. The final phase of the selection process is the probationary period, which in most cases is one year, depending on your classification. Reasonable Accommodations The City of San Bruno is an Equal Opportunity Employer (EOE) and provides equal employment opportunities without regard to race, color, ancestry, religion, creed, age, physical or mental disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state or local laws in its employment actions, decisions, policies and practices. The City of San Bruno Human Resources Department will make reasonable efforts in the selection process to accommodate disabled applicants. Individuals with disabilities who would like to request an accommodation in the process must inform the Human Resources Department by the final filing date by emailing ******************. Recruitment Contact Contact phone: ************** Contact email: ******************

Job DescriptionBenefits: Dental insurance Health insurance Vision insurance Benefits/Perks Health, Vision, Dental Insurance We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive calls and schedule according to category of call and what is already pending. The ideal candidate is highly organized with the ability to multi-task and work well under pressure. Responsibilities Receive inbound calls Collect and document information from callers Prioritize calls according to the level of urgency Enter information into our system and schedule calls accordingly File paperwork Assist office manager with any other office work needing to be done. Qualifications High school diploma/GED Previous experience as a Dispatcher or in a similar position a plus Strong verbal and written communication skills Highly organized with the ability to multitask and prioritize projects Experience with Microsoft word, excel

ABOUT OUR JOB The City of Vacaville - A beautiful place to live, a great place to work! With more than 600 employees, the City of Vacaville values work-life balance and offers flexible/hybrid work schedules, every other Friday off, employee social and wellness activities, casual dress days, competitive pay and generous benefits and retirement package. Contribute to our vibrant community and join the City of Vacaville! Please see our Police Department recruitment website for more information! The City of Vacaville is seeking highly motivated and dependable individuals who thrive in a fast-paced environment to join our Public Safety Communications Team as a lateral Public Safety Dispatcher II. This recruitment will establish an eligibility list to fill vacancies that may arise within the next 12 months. The Vacaville Police Department is committed to delivering the highest level of law enforcement services to the community. The Communications Center is staffed by a team consisting of one Communications Manager, four Communications Supervisors and 19 Public Safety Dispatchers. The Vacaville Police Department takes pride in its dedication to public safety and service, guided by core values of integrity, ethics and respect for individual dignity. Public Safety Dispatcher II (Lateral) Salary Range: $87,874.03 - $106,813.31/annually 2% COLA scheduled for 11/01/2026 For a complete job description and to apply online, visit our website at************************ ABOUT YOU The Ideal Public Safety Dispatcher Candidate: The ideal candidate will possess strong interpersonal skills to work effectively with all City departments, employees at all levels and other law enforcement agencies. They will also demonstrate excellent oral and written communication skills. Typical duties and responsibilities of a City of Vacaville Public Safety Dispatcher include: * Receiving and responding to routine and emergency calls * Referring callers to appropriate agencies * Providing general information to the public * Assigning calls to Police and Fire units * Dispatching units quickly and as needed EDUCATION AND EXPERIENCE- Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education: High school diploma or equivalent. Successful completion of the California POST Dispatch Academy is required. Experience:Three (3) years of work experience performing a variety of increasingly responsible duties equivalent to that of a Public Safety Dispatcher I with the City of Vacaville. License or Certificate:Possession of, or eligibility for, the POST Public Safety Dispatcher Basic Certificate and the Emergency Medical Dispatch (EMD) Certificate. Positions in the classifications of Public Safety Dispatcher I/II are expected to work irregular hours, including nights, weekends, and holidays. All applications will be reviewed and screened. Only the most qualified candidates who have submitted the required documents will be invited to continue in the examination process. ABOUT EVERYTHING ELSE This recruitment is currently open and continuous, but mayclosewithout furthernoticeat any time. Interested candidates are encouraged to apply and submit necessary documents as soon as possible. A completed City of Vacaville application, supplemental questionnaire, and other required documents must be received by Human Resources at 650 Merchant Street, Vacaville, CA 95688by the closing of this recruitment. Applicants are encouraged to apply online at ************************ Resumes will not be accepted in lieu of a completed application packet. If unable to apply online, application packets can be obtained in person at the Human Resources Department or by calling **************. IMPORTANT:Contact with candidates will primarily be via email. Make sure you list a current email that you check regularly with your application. The City of Vacaville is a proud organization of sophisticated, compassionate and hard-working individuals committed to honesty and integrity. Applicants considered for appointment will be required to undergo several evaluations including, but not limited to, a thorough background investigation (including a CVSA exam), a comprehensive medical exam and a psychological exam. For ADA information and other Frequently Asked Questions, please clickhere.

* CONTINUOUS RECRUITMENT - OPEN UNTIL FILLED* NOW OFFERING HIRING INCENTIVES: UP TO $15,000 APPOINTMENT INCENTIVE (see below for additional information) This posting will be run continuously. Do you have a passion for serving your community? Has your collaborative work style allowed you to bring value that has made a positive impact on your team? The City of Napa Police Department is dedicated to providing unparalleled service to its diverse, local community. A career with our department offers many rewards: competitive salaries and excellent benefits; chances to create positive impacts on people in your community; an amazing variety of work and challenges; and a satisfying public service career. Our Communications Dispatch Center is the primary public safety answer point for all 911 emergency calls to the Napa Police Department, Napa County Sheriff's Department, American Canyon Police Department, Napa Fire Department, American Canyon Fire Department and AMR Ambulance Services. We also transfer calls to CalFire, St. Helena Police Department and Calistoga Police Department. In this role, you are a critical link between citizens and the emergency response personnel. Although many people are passionate about this exciting and fast-paced career, few have had the opportunity to observe the operations of a busy Communications Center Click here for a sneak peak of a typical day on the job for a Dispatch professional. (Video courtesy of Valley Communications Center in Kent, Washington). Lateral Applicants: We are currently seeking applicants for vacancies under the Public Safety Dispatcher II classification. Applicants with public safety dispatching experience comprised of law enforcement or fire service dispatch responsibilities are strongly encouraged to apply! Possession of a P.O.S.T. Dispatch Training Certificate is preferred. Hiring Incentives: The New Hire Appointment Incentive will be paid to hired candidates on the first paycheck following their hire date. *POST CERTIFICATE PAY (PERS reportable) eligible upon completion of probation* In addition to meeting the qualifications listed below, as a Public Safety Dispatcher II you will have shown success in demonstrating: * Adaptability - Maintains effectiveness when experiencing major changes in work responsibilities or environment; adjusts to work within new work structures, processes, requirements, or cultures and adapts quickly to change and easily considers new approaches. * Stress Tolerance - Maintains stable performance under pressure or opposition and handles stress in a manner that is acceptable to others and to the organization. * Interpersonal Communications - Develops and maintains effective relationships with others; relates well to people from varied backgrounds and in different situations; shows understanding, courtesy, tact, empathy, concern, and politeness. * Contributing to Team Success - Actively participates as a member of a team to ensure success by involving others, keeping other informed, and modeling commitment. * Engagement Readiness - Demonstrates a willingness to commit to work and to invest time, talent, and the best efforts in accomplishing organizational goals. * Applied Learning - Applies new job-related information in a timely manner. * Attention to Detail - Accomplishes tasks by considering all areas involved; shows concern for all aspects of the job; accurately checks processes and tasks. * Decision Making - Identifies and understands issues, problems, and opportunities; compares information from different sources to draw conclusions; uses effective approach for choosing a course of action or appropriate solution; takes action that is consistent with available facts, constraints, and probable consequences. * Planning and Organizing - Plans and organizes work; handles several tasks at once. This recruitment and examination is being conducted to fill multiple vacancies and may be used to fill future full-time vacancies as they occur during the active status of the employment list. The active status of this employment list will be at least 6 (six) months unless abolished sooner or extended beyond that date in accordance with the Civil Service Rules. For a full, detailed job description, click here. MISSION STATEMENT for the City of Napa Rooted in public service, our mission is to grow a vibrant, sustainable community for all who live in, work in, and visit the City of Napa, through thoughtful leadership and dedication to excellence. CORE VALUES for the City of Napa * Integrity - Consistently demonstrating the highest level of ethical conduct with accountability and pride. * Service - Engaging in meaningful work to care for our community through resourceful dedication and humble actions. * Inclusion - Creating a sense of ease and belonging through respect, acceptance, and mindfulness of our collective diversity. * Collaboration - Working together with a shared purpose while respectfully considering all voices to achieve common goals, solutions, and greater outcomes. * NOTE: CITY OF NAPA EMPLOYEES SHOULD USE A PERSONAL EMAIL ADDRESS DURING THE APPLICATION PROCESS* SELECTION PROCESS The City of Napa utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, an eligible list may be exclusively used for that current vacant position. Other recruitments and eligible lists may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. The promulgated eligibility list for this recruitment will be six (6) months, unless extended or abolished sooner. Candidates who have participated in a testing process for a recruitment are not eligible to re-take the same test within six (6) months. What happens next? * We will review your application and all supplemental materials to select the best qualified applicants to continue in the process. Screening will include a review of minimum qualifications, application appraisal rating of education, training and experience and relevance of background qualifications related to the target job as well as supplemental questions if applicable. * Applicants selected to move forward in the process may be asked to participate in any combination of the following (at any phase of the selection process): a written examination, job related exercise, phone interview, in-person interview(s), and/or web-based testing. * Based on the City Charter, the final phase of the selection process is the Probationary Period, which in most cases is six (6) months but may be twelve (12) months depending on your classification. * When three or fewer candidates are available, the testing procedures outlined in the Job Announcement may be waived by the Human Resources Department. Candidates referred to the Police Department for a selection interview are required to sign authorization and release forms authorizing thorough background and reference checks. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. BACKGROUND INVESTIGATION: Candidates for the position of Public Safety Dispatcher II are required to pass a background investigation in accordance with applicable law, regulation and/or policy. During the background investigation candidates are required to complete and submit a California Personal History Statement (POST Form 2-255 Rev. 01/2024). The information that you provide in the Personal History Statement will be used in the background investigation to assist in determining your suitability for the position of Public Safety Dispatcher II. Additionally, for the position of Public Safety Dispatcher II, a polygraph, pre-placement psychological exam and medical examination is required prior to employment. Click here to review the State of California Personal History Statement. LANGUAGE EQUITY: * If you need assistance with the recruitment and selection process in Spanish, contact us at ************. These requests will be assessed on a case-by-case basis. * Si necesita ayuda con el proceso de reclutamiento y selección en español, contáctenos al ************. Estas solicitudes se evaluarán caso por caso. REASONABLE ACCOMMODATION: The City of Napa Human Resources Department will make reasonable efforts in the examination process to accommodate qualified disabled applicants. Individuals with disabilities who would like to request an accommodation in the testing process must inform the HR Department in writing by the final filing date. A Reasonable Accommodation Request Form is available from HR and may be obtained by calling ************, or dial 7-1-1 for the California Relay Service, offering free text-to-speech, speech-to-speech, and Spanish-language services 24 hours a day, 7 days a week. The City of Napa is an Equal Opportunity Employer, and we believe that a diverse, equitable and inclusive workplace will maximize our talents to benefit the residents we serve.

Job Details Coachella, CA Full Time Professional ServicesDescription This position is responsible for receiving emergency and routine calls for service; give information to the public; dispatch manpower; maintain logs of radio traffic and call for service; maintain system for storage and retrieval of related records. Responsible for video Surveillance of activities throughout the parking lots and observes any illegal activities. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters. ESSENTIAL DUTIES AND RESPONSIBILITIES: The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provide outstanding customer service to guests and all other employees by exceeding our mission statement. Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued. Receive and record incoming and outgoing calls on telephone and radio equipment. Operate and maintain telephone and radio equipment. Answer all incoming calls for service promptly in the prescribed manner and dispositions them accordingly. Dispatch manpower and equipment in emergencies and routine calls for service. Contact other departments or outside agencies as needed. Maintain and log secured keys, dispatch logs, visitor and pass logs. Carry out clerical duties as required to support departmental operations. Operate Axiom System and Surveillance System. Enforce Gaming License to be visual above waist at all times while on Casino property. Update and maintain Lost & Found property logs. Provide various other services as delegated or required in accordance with training and assignment. Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS). Present a positive image of the Tribal organization to its guests and vendors and to assist them as required. Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment. Perform any other duties that may be assigned from time to time. SUPERVISORY RESPONSIBILITIES: This job does not require supervisory duties. Qualifications EDUCATION AND EXPERIENCE (MUST BE DOCUMENTED): Must possess a High School Diploma or equivalent. Previous dispatching experience preferred. CERTIFICATION, LICENSES AND ANY ADDITIONAL REQUIREMENTS: Must pass periodic random drug screens. Must be able to pass background suitability investigation. Must obtain a Tribal Gaming License. Must obtain all other applicable certifications and licenses. Must provide proof of eligibility to work in the United States within 72 hours of employment. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 30 pounds and/or push, pull up to 30 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Multiple locations. Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours. Must be available for emergency calls 24/7. Must be available to work weekend and holidays. Some enterprises are gaming facilities. Some enterprises are not a smoke-free environment. Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis. INDIAN PREFERENCE ACT: The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA: 1. Tribal Members 2. Other Native Americans 3. All other ethnic groups

Transdev in Riverside, California is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer: CBA Position: Position Subject to Collective Bargaining Agreement: + $19.50 Benefits include: + Vacation: up to 5 days per year + Paid Sick Leave: 40 hours yearly for full-time employees, medical, dental & vision after 30 calendar days of employment for full-time employees and life insurance, 401k retirement. Benefits may vary depending on the location policy. The above represents the standard Corporate Policy. Key Responsibilities: + Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc. + Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips. + Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services. + Manage daily service by reviewing route performance and proactively responding to situations that impact customer service. + Other duties as required. Qualifications: + High School Diploma or GED; Technical Degree preferred. + 3-5 years' experience of dispatching. + Excellent verbal, interpersonal and customer service skills. + Problem solving and analytical skills. + Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: + Must be able to work shifts or flexible work schedules as needed. + The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. + Work environment will be a combination of both indoors and outdoors. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants:Please Click Here for CA Employee Privacy Policy. Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Full Time Req ID: 5751 Pay Group: 2V9 Cost Center: 55375 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.

Public Safety Dispatcher - Full-Time Salary: Competitive, based on experience Schedule: Must have open availability, including nights, weekends, and holidays Sunset Safety Agency is seeking a highly skilled and dependable Public Safety Dispatcher to join our operations team. If you excel in high-pressure environments, have strong communication skills, and are passionate about safety and emergency response, we want to hear from you. Position Overview: As an Public Safety Dispatcher, you will serve as a vital link between our field teams and operations, ensuring rapid, clear, and effective communication during routine and emergency situations. Your ability to think quickly and relay critical information accurately will directly support the safety and success of our field personnel and clients. Key Responsibilities: Operate and monitor two-way radio systems to maintain constant communication with field teams. Receive, assess, and prioritize incoming emergency calls and messages. Dispatch appropriate personnel and resources based on urgency, availability, and location. Maintain accurate records of communications, calls, and incident responses. Relay real-time updates and critical information to field personnel and leadership. Coordinate with external emergency services and public agencies when required. Assist in training new dispatchers and help develop communication protocols and procedures. Qualifications: High school diploma or equivalent required; formal training in emergency dispatch or communications is a plus. Previous experience in a dispatch, emergency response, or communications role preferred. Excellent verbal and written communication skills. Ability to multitask and remain calm under pressure in a fast-paced environment. Proficient in using radio systems, dispatch software, and basic office computer programs. Flexibility to work varied shifts, including overnights, weekends, and holidays. Strong attention to detail and organizational skills. What We Offer: Competitive salary and benefits package Comprehensive health, dental, and vision insurance 401(k) retirement plan Supportive and collaborative team environment Ongoing training and professional development opportunities

Join the Trojan Family: USC Department of Public Safety (DPS) Title: Public Safety Dispatcher Mission: To create a safe, secure, crime free environment for the Trojan Family through exemplary and professional service. About the Department Team: DPS, one of the largest campus public safety departments in the United States, is a team of over 300 dedicated full-time employees. What we do: We share in the university's ONE USC Safety Vision of ensuring an environment where everyone feels safe, respected, and protected from being a crime victim and where the experiences and needs of all USC students, faculty, staff, and neighbors throughout USC's spheres of influence are addressed. Learn more: Visit our DPS Website to explore our mission in depth. Role Overview: The Public Safety Dispatcher performs multiple functions in the Communications Center in support of various department personnel at the University Park Campus, Health Sciences Campus, and University Parking Center. Receives calls for service from faculty, staff, students and guests, and dispatches the appropriate department personnel via radio communications equipment. Serves as a vital link between the service community, Public Safety personnel, and all other emergency and nonemergency services available at the university and in the surrounding community. The ideal candidate will have excellent verbal and written communication skills, listening skills and the ability to make instantaneous decisions based on minimal information. In addition, skilled in controlling emotions and ability to work under pressure. Step into a role where your duties will include but are not limited to: Receives emergency calls requesting police, fire, and rescue assistance. Determines appropriate response in accordance with established procedures and assessment of the situation. Dispatches Public Safety units in response to calls for service. Maintains a record of all calls and radio messages. Monitors status of public safety, parking transportation, campus cruiser, residential protection, assets protection, and other special duty units. Prepares appropriate management reports of calls. Receives calls and complaints regarding service and assistance and refers them to the appropriate unit. Operates telephone switching equipment. Requests back-up or follow-up assistance from the Los Angeles Police Department, Los Angeles Fire Department, and other agencies. Operates Computer Aided Dispatch system and maintains manual and automated records systems. Conducts information searches as needed. Please note: Shifts include holidays, weekends, and overtime; must have availability to work certain special events and emergencies. Selection Process Evaluation: Your application will be evaluated based on your relevant experience and education. In-depth Screening: After interview, successful candidates will undergo background, psychological, and medical evaluations. How to Apply Application: Showcase your readiness to join the Trojan family by submitting a detailed application, resume, and thoughtful responses to our supplemental questions. Current USC Employees: Please apply through the dedicated channel in Workday. Benefits USC's Commitment to You: We offer an excellent package of benefits and programs including, but not limited to: Tuition assistance for you and your family Comprehensive health, dental and vision insurance options 403b retirement account with matching 5% contribution by USC 50% subsidy off Metro, LADOT, and Metrolink passes Explore more on the USC Employee Gateway Minimum Requirements Education: High school diploma or equivalent Experience: 6-12 months Valid driver's license for 2 years Preferred Qualifications: Related Undergraduate Study and previous switchboard or radio communications experience preferred. Working knowledge of two-way radio communications procedures. General knowledge of campus and surrounding area geography. Experience in an emergency dispatch communications center, law enforcement dispatch, high volume call center, or related environment. Ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively and learn to use applicable automated dispatch and law enforcement systems and databases. Excellent verbal and written communication skills. Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website. Hourly Range The hourly rate for this position is $28.31. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. Minimum Education: High school or equivalent Minimum Experience: 6 - 12 months Minimum Field of Expertise: Experience in related field. Ability to type 30 net words per minute. Working knowledge of computer input and retrieval functions. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************