Dispatcher jobs in Pawtucket, RI

The Ashland Police Department is currently accepting applications for the position of FT public safety telecommunications officers. We are seeking individuals who are highly motivated and possess strong communication and interpersonal skills, maintain attention to detail, and demonstrate a positive attitude while adapting and reacting to sudden changes in a fast-paced public safety environment. The Town of Ashland and the Ashland Police Department is an Equal Opportunity Employer and does not discriminate because of age, race, color, religion, sexual preference, national origin or disability, and encourages minorities and women to apply. Schedule: 8-hour shifts, rotating 4 shifts on followed by 2 days off Minimum Requirements * Must have a High School Diploma and/or GED * Must be able to work any of the designated 8-hour shifts for a 24/7 operation, including holidays and weekends * Two or more years of experience as a public safety dispatcher, E911 and APCO Certifications is preferred, but not necessary * Must have excellent vision and hearing accuracy * Must possess excellent typing and related computer skills * Ability to prioritize and perform multiple tasks simultaneously * Ability to acquire and maintain job-related certifications and training requirements * Successfully pass a complete criminal background investigation/check Additional Qualifications Prior public safety dispatching experience is preferred, but not necessary. Candidates must have the highest integrity, excellent written and oral communication skills, and the ability to solve problems in high stress situations. Responsibilities include, but are not limited to: * Receiving, processing, and dispatching emergency and non-emergency calls for service (police, fire, and EMS) * Operating and maintaining proficient use of all communications equipment * Handling stressful situations and working well under pressure for an extended period of time * Greeting the public Salary & Compensation * Salary Range: $26.35 - $30.27 / hour * Holiday pay * Sick and personal time * Up to 240 hours of vacation time * Ability to earn comp time * Privately Paid Detail Opportunities, paying between $67 - $101 / hour Benefits * Full benefits package including available health and dental insurance * Available FSA * SMART Plan - Deferred Compensation * VOYA - 457 Plan * Available Life Insurance * Employee Discounts * Wellness Programs Hiring Process * Interview with hiring committee * Conditional Offer of Employment * Pass a pre-employment medical screening * Pass a pre-employment psychological evaluation * Pass a pre-employment background investigation * Anticipated start date: 1/1/2026

Shift: Rotation Exempt/Non-Exempt: Non Exempt Business Unit: UMass Chan Medical School Department: School - Public Safety - W842500 Job Type: Full-Time -W28-SHARE Num. Openings: 1 Post Date: Nov. 18, 2025 Work Location: 100% Onsite Salary Minimum: USD $47,507.20/Yr. Salary Maximum: USD $64,885.60/Yr. SUMMARY OF POSITION: Under the direct supervision of the Lead Public Safety Administrator or designee, the Public Safety Administrator is responsible for monitoring and controlling of security systems, including equipment, processing and dispatch of requests for service, as well as associated reports, paperwork and all operational procedures. Responding according to the established procedures for emergency conditions and situations. ESSENTIAL FUNCTIONS: * Acts as primary liaison for intra-agency and inter-agency dispatching needs of medical school, hospital and city-based emergency response agencies. * Functions as the recipient of first responder/emergency situations via phone and alarm systems. * Primary point of contact for 911 emergency phone calls made to the department. Triages calls and dispatches department personnel to emergency situations involving criminal activity, medical emergencies and alarm activity as needed. * Primary point of contact for routine phone calls made to department. Triages calls for service, door openings for authorized medical school and hospital personnel, inquiries about lost property in the lost and found, parking inquiries, directions, and other general informational requests. * Operates the Public Safety paging and radio communication system, coordinating information during routine and emergency situations. * Trained and certified to access and operate the departments criminal justice information software (CJIS) to respond to police requests for information on victims and suspects of crimes, registry of motor vehicle information, and other criminal justice queries while they are in the field on calls. * Monitor CJIS terminal for surrounding community alerts including emergency notifications and Amber alerts. * Monitors alarm systems for departmental panic alarms, fire alarms, irradiator alarms, biosafety level 3 alarms, infant abduction alarms and campus-wide intercom systems and dispatches police personnel to the alarm location. * Coordinates fire emergency response triggered by alarm or 911 line. Assist police, engineers, and fire department in locating source. * Responsible for participating in scheduled testing and troubleshooting of all alarms systems, with outstanding issues forwarded to appropriate vendors for agency support. * Responsible for sending out emergency alert notifications through voice/text/email through the emergency alert software (RAVE) to the medical school and hospital communities in the event of an emergency. * Creates and maintains a shift log, reviewing and ensuring all collected data during various shifts are accurate and entered appropriately into computerized record keeping database (CAD). Summarizes calls, including police security checks, public interactions, traffic stops, emergency calls, and general information occurring during shift. * Present pass-along briefing to the oncoming shift dispatcher including ongoing issues, pending calls, and pertinent information to provide continuity of service for outstanding issues. * Collate, organize, and print support paperwork for police personnel as needed for their duties. * Maintain equipment in the dispatch center and place calls for service for equipment that needs troubleshooting by outside vendors or school information technology department. Assist with updates and report unresolvable issues to the Lead Dispatcher, IT, or outside vendors. * Assists police department personnel with investigations, to include, but not limited to: finding and obtaining relevant video footage of incidents, correlating access control logs, determining and interpreting criminal history within the court system both in and out of state, as well as internet-based online searches for both criminal investigations and background investigations for prospective police and dispatch personnel employment candidates. * Maintains last minute scheduling changes for police personnel, including notifications for filling open shifts and alerting supervisors to staffing shortages and filling these shortages through notifications by phone or scheduling software. * Essential personnel expected to work at any time during a 24-hour, 7 day a week, 365 days a year basis, regardless of scheduled shift, covering open shifts as required by staffing and emergent circumstances such as; inclement weather or state of emergency. Required to work forced overtime to fulfill department staffing requirements as needed. * Receive deliveries of urgent goods and ensure their security to proper destination. * Manage off hour dock access for deliveries, funeral home pickups, service, and facilities. * Accept lost and found items turned in by the public making effort in identifying/contacting owner, and logging the item into the computer aided dispatch software. * Ability to remain calm and collected under stressful situations. * Ability to multitask and handle multiple concurrent alarms / phone calls / radio transmissions. * Ability to extract information from people in distress * Ability to evaluate emergencies, asking vital questions while providing appropriate pre-arrival instructions * Expertise with state and federal criminal information systems such as CJIS, NLETS, NCIC. * Perform other duties as required. REQUIRED QUALIFICATIONS: * Associates degree in Computer Science or related field, or equivalent experience. * 2 years computer system operation and clerical related experience, including ability to maintain records, input data. * Must be able to be certified in CPR/First Responder. * Familiarity with police codes and NATO phonetic alphabet * Must have strong interpersonal skills, with the ability to make spontaneous decisions for triaging route, as well as emergency situations. * Normal visual and manual dexterity. #LI-AC1 Posting Disclaimer: This job posting outlines the primary responsibilities and qualifications for the role but is not intended to be an exhaustive list. Duties and expectations may evolve in response to the needs of the department and the broader institution. In alignment with our commitment to pay transparency, the base salary range for this position is listed above (exclusive of benefits and retirement). At UMass Chan Medical School, final base salary offers are determined based on a combination of factors, including your skills, education, and relevant experience. We also consider internal equity to ensure fair and consistent compensation across our teams. Please note that the range provided reflects the full base salary range for this position. Offers are typically made within the midrange to allow for future growth and development within the role. In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan. UMass Chan welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Responsible for coordinating and dispatching security and facilities maintenance personnel to ensure the safety, security, and proper functioning of the hospital's physical infrastructure and related systems. Qualifications The dispatcher acts as a central point of contact for receiving and processing requests, prioritizing tasks, and efficiently dispatching personnel to address security and maintenance incidents or issues. Receive incoming calls and requests for security and facilities maintenance assistance, ensuring accurate and timely documentation of incidents, requests, and service calls. * Serve as the primary point of contact for security and facilities maintenance personnel, coordinating their responses to incidents, emergencies, and service calls. * Respond to emergency situations promptly, dispatching security personnel and coordinating with emergency services as necessary. * Monitor security systems, including CCTV cameras, access control systems, and alarm systems, to identify potential security breaches or suspicious activities. * Receive and process facilities maintenance requests, prioritizing tasks and dispatching maintenance personnel accordingly. * Document all incidents, requests, and actions taken accurately and comprehensively in appropriate reporting systems. * Maintain a comprehensive understanding of security and facilities maintenance resources, including staff availability, equipment, and supplies. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only required Experience Dispatch/Communications Experience 1-2 years preferred or Security Experience 0-1 year preferred Knowledge, Skills and Abilities * Knowledge of security systems, procedures, and emergency response protocols. * Familiarity with facilities maintenance concepts and practices, including basic knowledge of building systems, equipment, and repairs. * Excellent communication skills, both verbal and written, to effectively interact with individuals at all levels, including staff, contractors, and emergency personnel. * Strong organizational skills and the ability to multitask, prioritize, and manage a high volume of requests and incidents. * Ability to remain calm and composed in high-pressure situations and make quick and informed decisions. * Attention to detail and accuracy in recording incident details, maintaining logs, and generating reports. Additional Job Details (if applicable) Remote Type Onsite Work Location 66 Blossom Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $27.40 - $39.90/Hourly Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

ARS is seeking a Principal Communications Operator/Technician located at Hanscom AFB, in Bedford, MA. Why Work with us? Applied Research Solutions (ARS) is respected as a world-class provider of technically integrated solutions as we deliver premier talent and technology across our focused markets for unparalleled, continuous mission support. Awarded a Best Places to Work nominee since 2020, ARS recognizes that without our career- driven, loyal professionals, we would not be able to deliver state-of-the-art results for our mission partners. We firmly believe that prioritizing our employees is of the upmost importance. We provide a culture where our employees are challenged to meet their career goals and aspirations, while still obtaining a work/life balance. ARS employees are motivated through our industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior Managers. Minimum Education/Experience Requirements: + Must be a US citizen. + Must have a minimum of a top-secret security clearance. + Experience with electronic and network principles, information assurance, telephony, copper and fiber-optic transmission principles, cryptographic techniques, network system installation practices, project and circuit diagram interpretation, test equipment, special tools, and management practices. + Must have knowledge of electricity and radio theory, including transistors, solid-state components, and digital techniques applying to ground RF communications and related equipment maintenance; and interpretation of management information data, technical orders, blueprints, wiring diagrams, and schematic drawings. + Network+ and Security+ certifications are highly desirable. CCNA and CISSP certifications are desirable. + Degree (BA/BS) and 10 years of experience in the respective technical/professional discipline being performed... + or an AA/AS degree and 15 years of experience in the respective technical/professional discipline being performed. The Day to Day: + Advise and support activities for installing, maintaining, repairing, overhauling, deploying, and modifying cyberspace systems and equipment platforms, to include voice, data, video client devices, network infrastructure systems, radio, satellite, intrusion detection, space systems, telemetry, microwave, and cryptographic. + Ensure cyber and communication equipment and components meet installation practices, technical orders, and accepted commercial installation specifications. + Apply communications security program expertise to include physical, cryptographic, transmission, and emission security. + Support communication system implementation and project installation, and ensures architecture, configuration, and integration conformity. + Serve as advisor for facility design, platform IT programs installation, minor construction planning, and coordinates with base communications systems as necessary. + Determine adequacy and correctness of project packages and amendments for installation and integration of communication systems. + Conduct site and equipment surveys and validates equipment systems interface. + Other duties as assigned. Required Job Experience: Experience with evaluating operational readiness of communications equipment, network devices, sensors, intrusion detection, and related support equipment, to include: troubleshooting and repairing standard voice, data, and video network infrastructure systems, IP detection systems and cryptographic equipment; maintaining, testing, troubleshooting, and repairing voice and network systems equipment and circuits utilizing tools and test equipment; sustaining, troubleshooting, and repairing standard radio frequency wireless, line-of-sight, beyond line-of-sight, wideband, and ground-based satellite and encryption transmission devices in a fixed and deployed environment; and establishing cyber tactics, techniques, and procedures. Should also have experience coordinating request for service orders, reviewing, recommending, and implementing changes to communications-computer systems installations records (CSIR), technical data, engineering drawings, and equipment wiring diagrams, and updating and verifying entries on cyber system, facility, maintenance, and inspection records. The expected annual salary range: $172k - $187k. Salary is dependent upon the role and associated responsibilities, candidate's experience, and qualifications to include education/training, and key skills. All positions at Applied Research Solutions are subject to background investigations. Employment is contingent upon successful completion of a background investigation including criminal history and identity check. _This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities._ _This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered contractors and subcontractors to employ and advance in employment qualified protected veterans._ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

The Ashland Police Department is currently accepting applications for the position of FT public safety telecommunications officers. We are seeking individuals who are highly motivated and possess strong communication and interpersonal skills, maintain attention to detail, and demonstrate a positive attitude while adapting and reacting to sudden changes in a fast-paced public safety environment. The Town of Ashland and the Ashland Police Department is an Equal Opportunity Employer and does not discriminate because of age, race, color, religion, sexual preference, national origin or disability, and encourages minorities and women to apply. Schedule: 8-hour shifts, rotating 4 shifts on followed by 2 days off Minimum Requirements Must have a High School Diploma and/or GED Must be able to work any of the designated 8-hour shifts for a 24/7 operation, including holidays and weekends Two or more years of experience as a public safety dispatcher, E911 and APCO Certifications is preferred, but not necessary Must have excellent vision and hearing accuracy Must possess excellent typing and related computer skills Ability to prioritize and perform multiple tasks simultaneously Ability to acquire and maintain job-related certifications and training requirements Successfully pass a complete criminal background investigation/check Additional Qualifications Prior public safety dispatching experience is preferred, but not necessary. Candidates must have the highest integrity, excellent written and oral communication skills, and the ability to solve problems in high stress situations. Responsibilities include, but are not limited to: Receiving, processing, and dispatching emergency and non-emergency calls for service (police, fire, and EMS) Operating and maintaining proficient use of all communications equipment Handling stressful situations and working well under pressure for an extended period of time Greeting the public Salary & Compensation Salary Range: $26.35 - $30.27 / hour Holiday pay Sick and personal time Up to 240 hours of vacation time Ability to earn comp time Privately Paid Detail Opportunities, paying between $67 - $101 / hour Benefits Full benefits package including available health and dental insurance Available FSA SMART Plan - Deferred Compensation VOYA - 457 Plan Available Life Insurance Employee Discounts Wellness Programs Hiring Process Interview with hiring committee Conditional Offer of Employment Pass a pre-employment medical screening Pass a pre-employment psychological evaluation Pass a pre-employment background investigation Anticipated start date: 1/1/2026

This position is fully onsite Saturday and Sunday from 6am-2pm. It is also eligible for our Weekend Shift Differential. Under the general supervision of the Supervisor, Emergency Call Center, performs a variety of duties including receiving, evaluating, prioritizing and relaying non-emergency and emergency calls to the appropriate response units in accordance with established procedures. Advises and trains emergency call center staff. Operates a variety of communications equipment including radio consoles, telephones, paging systems, overhead PA systems and computer-aided dispatch systems while upholding DFCI's core values and promoting the Security Department's mission for a safe and secure environment. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Responsibilities * Receives, triages and records non-emergency response calls in accordance with standard operating procedures. * Operates a variety of communications equipment including radio consoles, telephones, paging systems, and computer-aided dispatch systems. * Monitors security cameras and alarms for campus facilities to observe and report persons or objects that present risk or potential violation of policy. * Performs a wide variety of specialized clerical duties involved in the maintenance and organization of the call center environment. * Remains current with all policies and procedures. * Participates in training, drills and competency assessments. * Submits timely and accurate information in all communications and reports. * Provides quality customer service and maintain a professional and helpful telephone manner. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: * Demonstrated proficiency with basic computer skills including Windows, Microsoft Word and Excel. * Maintain competencies (as demonstrated through experience, training, and/or testing). * Good organizational skills. * Good interpersonal skills, including the ability to be an effective team member and the ability to interact effectively at various social levels and across diverse cultures. * Ability to carry out instructions furnished in written, oral, or diagrammatic form. * Ability to write routine correspondence legibly, including logs and reports. * Ability to prioritize and multi-task. * Ability to provide quality customer service with a professional and helpful telephone manner. Qualifications * High School diploma. * Two years of customer service experience that includes customer service in an environment with frequent interruptions. * Must submit to and pass a criminal background check. * Must obtain and maintain required certifications in the following programs (training provided by department): * CPR/AED/First Aid * Certified 911 Telecommunicator * AVADE/HDTS De-Escalation Training * FEMA ICS 100 * Sentry-RMS Law Enforcement Training Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $23.37/hr - $28.17/hr At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** The Public Safety Management Program is followed to ensure a safe and secure environment and customer service for patients, staff, and visitors, and to provide for the development of employee participation in a comprehensive, proactive loss prevention program. The MAH Public Safety Dispatcher operates a 24/7 dispatch center by monitoring security systems and supplementing the efforts of MAH Public Safety Officers. May be called upon to provide assistance in many different circumstances and situations. The following statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of this position. **Job Description:** **Primary Responsibilities** + Responsible for maintaining a constant presence within the Protection Services console. + Ensures all hospital keys, radios are accounted for at the beginning and end of each shift + Maintains a Daily Operations Journal, Documents all Protection Services activity + Maintains Lost and Found items log. Records all items given over to Protection Services and makes attempts to contact the owner of fund property in a timely manner whenever possible. + Answer all incoming calls on hospital phone lines, emergency call boxes and hospital intercoms. + Dispatch Security/Parking staff for assistance at all entrance/exit gates. + Monitors all hospital cameras and report any suspicious activity to Protection Services staff. + Maintains a positive attitude while assuring that those individuals who enter the Emergency Department via the entry door have business within the Emergency Department. + Must possess excellent communication skills. Have the ability to read, write and speak clearly and concisely. Be able to relay factual information immediately via two way radio or telephone. + Possess the ability to maintain a calm demeanor during stressful, demanding situations. Be able to verbally deescalate individuals in person, on the telephone or through the hospital intercom system. **Required Qualifications** + Adequate reading, oral, and written communicative skills, normally acquired through the completion of a high school diploma or G.E.D. equivalency. + One year of related work experience. + Valid Massachusetts driver's license preferred. + Good decision-making ability in stressful/emergencies. + Ability to pass and maintain certification in CPI (Non-violent crisis intervention). **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

Job Details HEADQUARTERS - FALL RIVER, MA Full-Time/Part-Time $22.00 - $28.00 Hourly Any Customer ServiceDescription BASIC FUNCTIONS: The primary function of the Communications Dispatcher is to dispatch the most appropriate units to both emergent and non-emergent calls in accordance with company policy and procedure. Assists in handling the overflow of calls coming into the Communications Department in a professional and courteous manner while adhering to company policy and procedure. SPECIFIC DUTIES: The duties of the Communications Dispatcher include, but are not necessarily limited to the following: Operate a Computer Aided Dispatch System (Right Cad) Answer incoming calls and extract necessary information from the caller in a timely manner. Evaluate incoming calls to determine nature and urgency of the call. Dispatch appropriate vehicles and update crews with all pertinent information. Use GPS to keep track and status of vehicles and assist with ETA's. Record all call offs on to the Late/Sick Log and notify the appropriate Supervisor on Duty. Communicates with Supervisor on Duty with any vehicle or crew related issues. Updates Facilities with a phone call if there is a delay and documents call appropriately. Places notes on calls as required by company policy and procedures. Log Missed Calls according to company policy and procedures. Qualifications REQUIREMENTS: The primary functional requirements include: General knowledge of the service area to be dispatched. Ensure and enforce company policies pertaining to dispatching of the company's fleet. Effective intrapersonal communications skills and ability to utilize those skills on a daily basis. Must be able to pass EMD course in a timely manner. Learn policies and procedures of Alert Ambulance Inc. and adhere to them in all aspects of the job. Maintain a current CPR certification. Remain calm and effective under heavy workloads and emergent situations. Ability to determine and prioritize calls in a timely manner.

The Security Dispatcher plays a critical role in supporting the safety and well-being of residents, visitors, and staff at NewBridge on the Charles. This position is based in the Security Operations Center and focuses on radio and phone communications, real-time incident coordination, and monitoring safety systems (CCTV, alarms, access control). This is a non-patrol, seated role well-suited for individuals with strong communication skills, situational awareness, and comfort working in a fast-paced dispatch environment. We are currently seeking part-time candidates who are available to work 8-hour shifts Saturday and Sundays 630a-3pm. Key Responsibilities: Dispatch Security Officers and appropriate staff in response to calls, alarms, and routine service needs Serve as the point of contact for emergency responders until their arrival on campus Monitor security systems including CCTV, intrusion alarms, access control, and emergency response devices Ensure resident check-ins are logged in accordance with policy and procedures Track transportation movements and coordinate with drivers to ensure timely and safe service Support front desk staff and internal departments by communicating and escalating urgent requests appropriately Maintain clear and professional records of calls and incidents Support coverage and security for scheduled events by ensuring accurate calendar review and team coordination Perform other dispatch or administrative duties as assigned by the Director of Security or supervisor on duty Qualifications: Strong verbal communication, situational judgment, and multi-tasking ability Calm and composed demeanor under pressure Strong typing and data entry skills; must be proficient in Microsoft Office and dispatch software Familiarity with radio dispatch, emergency procedures, and access control systems a plus Customer service experience in healthcare, residential, or hospitality settings preferred Valid driver's license preferred but not required Must be reliable, punctual, and willing to accept weekend per diem shifts as needed BLS, EMT, or First Responder certification preferred (or willingness to obtain) High school diploma or equivalent required Physical Requirements: Must be able to sit for extended periods in a control room setting Must be able to communicate clearly over phone and radio No routine walking patrols required Please refer to Occupational Health documentation for further physical requirements. Remote Type Salary Range: $40,104.00 - $56,145.00

The Transportation Dispatcher is responsible for ensuring the efficient and timely start-up of all morning bus routes for the Weston Public Schools. This role serves as the primary communication hub for the Transportation Department during critical morning operations, providing essential technical support and administrative assistance. This is a temporary, part-time role, Monday-Friday, 5:00 am - 9:00 am, reporting to the Transportation Coordinator. We are looking for a diverse pool of applicants who are inspired by our mission to educate, equip, and inspire all students to achieve their full potential and enrich their community. About the Weston Public Schools The Weston Public Schools enrolls approximately 2,000 students in pre-kindergarten through grade 12. The school district includes a high school for grades 9-12, a middle school for grades 6-8, an upper elementary school for grades 4-5, and two lower elementary schools for pre-kindergarten through grade 3. Since 1967, Weston has participated in METCO (Metropolitan Council for Educational Opportunity) - a voluntary school integration program that places Boston residents in suburban schools. The Weston METCO program enrolls approximately 160 students (K-12). Key Responsibilities * Serve as the main point of contact for the Transportation Department from 5:00 a.m. to 9:00 a.m. * Efficiently answer incoming phone calls from drivers, staff, schools, and parents, prioritizing urgent matters. * Monitor and respond promptly to radio pages, relaying information accurately and professionally to drivers on route. * Prepare and print daily route sheets, driver manifests, and necessary operational reports prior to route departure. * Assist the Transportation Coordinator and Assistant Transportation Coordinator with morning startup procedures for the bus fleet. * Support physical preparation of vehicles, which may include performing basic pre-trip checks, light cleaning (e.g., clearing debris, wiping down surfaces), and ensuring all necessary supplies are onboard. * Report any immediate mechanical or maintenance issues identified during the morning startup to the appropriate staff for quick resolution. * Perform necessary technical adjustments within the routing software and the District's Stop Finder application and system. * Verify the accuracy of digital route data and driver assignments to ensure smooth daily deployment. * Complete basic data entry and maintain accurate electronic logs related to daily route completion and driver attendance. * Assist with other relevant administrative and operational duties as assigned by the Transportation Coordinator and Assistant Transportation Coordinator to maintain continuity of service. Requirements * High school diploma or equivalent * Proven computer literacy with the ability to perform basic technology tasks, including data entry, file management, and using email and web-based applications. * Demonstrated experience in a commercial transportation environment, specifically in dispatch, delivery vehicle management, or related fleet service/maintenance operations. * Strong verbal communication and interpersonal skills, with the ability to handle high-stress situations professionally and calmly over the phone and two-way radio. * Ability to work independently and exercise sound judgment in resolving immediate operational problems in a fast-paced environment. * Previous experience in transportation and dispatch within a K-12 public education setting. * Familiarity with school bus routing software is a plus. Compensation $28.00 per hour Hiring Timeline The review of applications will begin immediately. Please note that we will carefully review every application, but only candidates invited to advance in the hiring process will be contacted.

Job Title: DispatcherDepartment: TransportationReports To: Transportation Manager Job Summary: The Dispatcher will aid the Transportation department to support the transportation staff and fleet, ensuring day-to-day departmental transfers, customer pickup and deliveries, and all regulatory activities related to the transportation department. Must have knowledge of MADOT and FMCSA regulations. Duties and Responsibilities: Supports the Transportation department in managing the day-to-day activities of the transportation contract NSSL and drivers in scheduling, routing, safety, compliance, and other transportation related functions. Works directly with NSSL and authorized personnel to monitor, enter and complete movement of transfer trailers. Works directly with over the road drivers to ensure routing assignments are completed. Communicate with other departments (i.e. Sales, shipping), brokers, 3PL, and customer warehousing, NSSL yard management company, to ensure that transportation operations are running effectively and to resolve or escalate any issues. Communicate with OTR drivers routing assignments and assign backhaul appointments as needed. Drives utilization and is responsible for monitoring deliveries and maintaining accurate logs of all transportation and goods using an ERP system (i.e. monitors temperature, condition and on time deliveries etc.). Updates ERP data assignments and comments with date time completed and interruptions in service. Monitors compliance with electronic logging devices. Assist with training and promotion of safety initiatives. Helps to lead and implement improvement ideas and necessary changes. Maintains an inspection ready environment, files inspection forms for audits and regulators (MADOT, FMCSA, OSHA etc.). Will assist with inspections and resolution of issues and problems including but not limited to personnel, equipment (i.e. tires, fuel, temperatures, seals etc.). Ability to solve problems, eliminate root causes to prevent recurrence; Focuses on continuous improvement. Works with Transportation department to ensure proper equipment (i.e. number and type). Reports on any out-of-service issues or driver complaints. Guarantees documentation of shipping protocols meets all regulatory requirements as required under current Good Manufacturing Practices (cGMP). Communicates necessary maintenance and repairs to both internal and external resources. Will assist with investigations of transportation accidents; May recommend corrective action in collaboration with other management and the HR team. Participates in regular meetings with managers reviewing performance progress and goals. Promotes a respectful culture of inclusivity and (food and human) safety. Performs other duties as assigned. Supervisory Responsibilities:This role has no supervisory responsibility. Qualifications: Ability to lead with a high degree of integrity. Strong attention to detail and organization skills. Ability to efficiently prioritize tasks and manage time effectively. Strong written and verbal skills. Ability to read and write in the English language proficiently. Effective communication skills. Ability to work in a team environment. Ability to effectively use ERP systems, Microsoft Office, ELD (Geotab), and various other applications. Ability to perform basic math skills. Ability to communicate via two-way radio. Education and/or Experience: High School Diploma or General Education Degree (G.E.D) required. Preferred 2-3 years prior experience in working in dispatch office and interacting with CDL drivers. Previous experience in warehouse shipping and receiving preferred, but not necessary. CDL A license preferred, but not necessary. Bilingual preferred, but not necessary. Required knowledge of MA DOT, FMCSA, Hours of Service requirements, cGMP's, OSHA and other regulatory requirements. Work Environment:This position requires a combination of sedentary work on a computer and frequent walking, stooping, bending while out in the field. The production facility and associated warehousing are refrigerated facilities. At times, the position may traverse or work within these facilities. Must be able to lift 50 lbs. on an occasional basis.

Job DescriptionWe are seeking an experienced and organized Automotive Service Dispatcher to join our fast-paced Ford Service Department. The ideal candidate will be responsible for efficiently coordinating workflow between the service advisors and technicians to ensure timely, accurate, and customer-focused vehicle repairs. This role requires a strong understanding of dealership service operations, technical knowledge of Ford vehicles, and the ability to thrive in a high-volume environment. Key Responsibilities: Dispatch Work Orders: Assign repair orders to qualified technicians based on skill level, workload, and availability, while balancing efficiency and quality. Workflow Management: Monitor progress of repairs and adjust dispatching as needed to maintain productivity and meet promised delivery times. Communication Hub: Serve as the communication link between service advisors, technicians, and parts department to ensure smooth operations. Technician Efficiency: Maximize technician productivity by minimizing downtime and ensuring all required parts and information are available before assigning jobs. Prioritize Work: Effectively prioritize jobs based on urgency, customer appointments, warranty deadlines, and parts availability. Quality Control Support: Assist in reviewing completed work for accuracy and completeness, ensuring all jobs meet Ford and dealership standards. * Customer Satisfaction: Contribute to high customer satisfaction by ensuring accurate ETAs and timely completions. Data Entry & Reporting: Use DMS and Ford-specific software systems (e. g. , CDK, Ford OASIS) to manage dispatch logs and service status reports. Qualifications: Experience: Minimum 2 years of automotive service dispatching or similar dealership experience (Ford experience preferred). Technical Knowledge: Strong understanding of vehicle systems, especially Ford platforms, diagnostic processes, and repair workflows. Software Skills: Proficiency in dealership management systems (DMS), repair scheduling tools, and Microsoft Office; experience with CDK is a plus. Communication: Excellent verbal and written communication skills with the ability to multitask and prioritize in a high-pressure environment. Team Player: Collaborative mindset with the ability to work closely with service advisors, technicians, and management. Problem Solving: Strong organizational and problem-solving skills, with a proactive approach to handling scheduling conflicts or delays. Physical Requirements: Ability to work in a fast-paced environment within the service department and shop area. May be required to stand, walk, and communicate with technicians and advisors for extended periods. Benefits: Competitive pay based on experience Medical, dental, and vision insurance 401(k) with company match Paid time off and holidays Employee discounts on vehicles, parts, and service Ongoing training and career development opportunities

BENEFITS: Benefits are available day one, no waiting period. Continuing education and recertification is offered cost-free, both in-house through the Center for Medics and remotely through PRODIGY, our online learning management system. Health insurance Dental insurance Vision insurance Life insurance Employee assistance program Paid time off 401(k) matching GENERAL FUNCTION/DUTIES: Provide professional and courteous service while receiving incoming calls from the public or other public safety entities requesting emergency and non-emergency assistance; achieve and maintain control of call and provide proper interrogation to obtain necessary information to determine the appropriate response and priority. Dispatch appropriate units according to acuity level, availability and location or provide appropriate information as required while simultaneously maintaining radio contact with and monitoring the status of all field units. Prioritize requests for and dispatch appropriate resources for non-emergency transports based on customer relationship. Most dispatchers must be prepared for field service on a moment's notice when on duty. Maintain accurate record and log of all incidents including address of incident, times, type of response, unit number, EMT/paramedic names, patient name and disposition. Maintain awareness of all field units' status and location and assist in coordinating the activities of all field units. Monitor multiple public safety radio frequencies, hospital diversions and video surveillance screens; operate a variety of communications equipment, including radio consoles, paging systems, telephones, computer aided dispatch systems and multiple computer programs/systems. Communicate with other public safety agencies, hospitals, public works departments, support services and any other entity as needed to request or forward necessary information. Send, receive, enter, update and disperse information by computer, pager, telephone, cellular telephone, facsimile or other methods. Update and maintain emergency contacts lists, emergency response information and general business administration contact lists. Perform a wide variety of clerical and office support assignments including but not limited to; the operation of office equipment and computers, record keeping, filing, indexing, and other general clerical work. Interact with visitors personally and on the telephone; receive, process and record requests and complaints and route individuals to proper personnel as appropriate. Take messages and make calls for on duty personnel as requested. Search master recordings for needed information. Manually activate interior and exterior doors from the dispatch office. Maintain, clean, decontaminate, restock and prepare equipment, facility and vehicles for use. Test and inspect equipment as required. Provide general instruction to new employees and assume the responsibilities of a Supervisor if one is not available or not on duty. Participate in formal classroom and informal field training sessions, workshops, drills and exercises to learn and practice new techniques. Attend mandatory continuing education classes. Perform other duties not specifically presented in this description as required. REQUIREMENTS/QUALIFICATIONS: Must possess the ability to engage in multiple activities simultaneously. Must have the ability to establish and maintain effective working relationships with patients, other employees, other public safety professionals, medical staff at the hospitals, and with the general public. Must have a working knowledge of the street system in Cambridge and the surrounding area. Must also have knowledge of how to use the street guides used by Pro EMS. Must have the ability to remain calm while working in difficult, stressful and sometimes dangerous circumstances. Must use good judgment and possess the ability to remain focused while assuming a leadership role and directing others of lesser training via telephone. Must comply with all company mandated safety programs and OSHA mandates such as tuberculosis screening, HAZCOM and bloodborne/airborne pathogen training. Must be able to sit for extended periods of time. WORKING CONDITIONS: This Position will be performing tasks in the customary office environment. The person should have the ability to work in a stressful environment while performing multiple tasks simultaneously, with the possibility of long hours and irregular times/days. All applicants must successfully pass a pre-employment physical agility test, drug screen and background check once a conditional offer of employment has been made. Pro EMS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, ancestry, national origin, age, disability, handicap, pregnancy, genetics, veteran status or other protected status. DISCLAIMER: The information provided in this description is designed to indicate the general nature and level of work performed within this position. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this position. Management has the sole discretion to add or modify the duties of the position and to designate other functions at any time. This position description is not an employment agreement or contract.

Come join our security team at Boston Children's Hospital! We are hiring for Evening shifts, Thursday - Monday from 3pm-11pm. Key Responsibilities: * Monitor and operate all hospital audio visual security equipment including closed circuit surveillance cameras, intercoms, security computer systems linked to door and panic alarms throughout the hospital complex, and remote access door systems * Provide access control for parents, patients, visitors and employees to neighboring institutions * Provide access for ambulance transfers and med flights. Monitoring and providing access to all loading docks and other areas within the complex * Monitor all fire alarm systems for the hospital complex & BCH Satellite Properties. Is responsible for activations of internal Code Red drill procedures and dispatching * Contact Fire Department through use of direct emergency phone and inform the fire department of current alarm status and location * Dispatch security and hospital engineering personnel and contact appropriate hospital personnel to notify them of activity associated with the fire alarm systems. Inputs information through fire alarm keyboard to initiate such actions associated with the fire alarm system * Monitor, operate and interpret information relevant to Life Safety and critical care systems within the hospital such as building engineering systems, facility automation systems, life support generators, and medical gas systems * Dispatch appropriate engineering personnel to respond to activity associated with engineering equipment systems * Assist engineering and contractor personnel in performing drills, testing engineering, and verifying alarms, including not limited to Research clinical research repository freezers, generators, elevator communications, and fire alarm systems * Assist in testing security equipment and functionality such as quarterly panic alarm devices, delayed egress alarms, door alarms and emergency intercoms * Dispatch requests for assistance to appropriate security, safety, medical or hospital engineering personnel * Initiate contact with senior hospital administrators, hospital's safety departments, and outside agencies such as police, fire, and public works departments, as well as ambulance companies, during situations such as internal and external disasters * Generate Engineering Work Orders and Security Reports for all pertinent activity during each shift * Operate each shift independently, and is required to make decisions during emergency situations * Document and enter maintenance requests and alarms and into Engineering (Facilities) work order system * Follow emergency chemical spill response procedures by notifying proper Safety or Radiation safety personnel & coordinate with first responders * Monitor multiple radio frequencies simultaneously and must discern priorities * Attend any required and annual training, such as Fire Safety and Irradiator response Education: A High School Diploma/GED Experience: * 1 year of Dispatch experience is preferred * Knowledge of computers, Data Entry, MS Word, MS Excel * The analytical skills to gather and interpret data in situations in which the information or problems are critical and life threatening * The ability to exchange information on factual matters, schedule appointments, greet visitors, explain hospital policies and/or relay messages to appropriate personnel * Trustworthy and Reliability (T&R) determinations required as dictated by Radiation Safety within 6 months of employment The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

The Security Dispatcher plays a critical role in supporting the safety and well-being of residents, visitors, and staff at NewBridge on the Charles. This position is based in the Security Operations Center and focuses on radio and phone communications, real-time incident coordination, and monitoring safety systems (CCTV, alarms, access control). This is a non-patrol, seated role well-suited for individuals with strong communication skills, situational awareness, and comfort working in a fast-paced dispatch environment. We are currently seeking per diem candidates who are available to work a minimum of two 8-hour shift on Friday and Saturday evenings, 2:30pm to 11pm. Key Responsibilities: Dispatch Security Officers and appropriate staff in response to calls, alarms, and routine service needs Serve as the point of contact for emergency responders until their arrival on campus Monitor security systems including CCTV, intrusion alarms, access control, and emergency response devices Ensure resident check-ins are logged in accordance with policy and procedures Track transportation movements and coordinate with drivers to ensure timely and safe service Support front desk staff and internal departments by communicating and escalating urgent requests appropriately Maintain clear and professional records of calls and incidents Support coverage and security for scheduled events by ensuring accurate calendar review and team coordination Perform other dispatch or administrative duties as assigned by the Director of Security or supervisor on duty Qualifications: Strong verbal communication, situational judgment, and multi-tasking ability Calm and composed demeanor under pressure Strong typing and data entry skills; must be proficient in Microsoft Office and dispatch software Familiarity with radio dispatch, emergency procedures, and access control systems a plus Customer service experience in healthcare, residential, or hospitality settings preferred Valid driver's license preferred but not required Must be reliable, punctual, and willing to accept weekend per diem shifts as needed BLS, EMT, or First Responder certification preferred (or willingness to obtain) High school diploma or equivalent required Physical Requirements: Must be able to sit for extended periods in a control room setting Must be able to communicate clearly over phone and radio No routine walking patrols require Please refer to Occupational Health documentation for further physical requirements. Remote Type On-site Hebrew SeniorLife is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Under the direct supervision of the Lead Public Safety Administrator or designee, the Public Safety Administrator is responsible for monitoring and controlling of security systems, including equipment, processing and dispatch of requests for service, as well as associated reports, paperwork and all operational procedures. Responding according to the established procedures for emergency conditions and situations. Responsibilities ESSENTIAL FUNCTIONS: Acts as primary liaison for intra-agency and inter-agency dispatching needs of medical school, hospital and city-based emergency response agencies. Functions as the recipient of first responder/emergency situations via phone and alarm systems. Primary point of contact for 911 emergency phone calls made to the department. Triages calls and dispatches department personnel to emergency situations involving criminal activity, medical emergencies and alarm activity as needed. Primary point of contact for routine phone calls made to department. Triages calls for service, door openings for authorized medical school and hospital personnel, inquiries about lost property in the lost and found, parking inquiries, directions, and other general informational requests. Operates the Public Safety paging and radio communication system, coordinating information during routine and emergency situations. Trained and certified to access and operate the department's criminal justice information software (CJIS) to respond to police requests for information on victims and suspects of crimes, registry of motor vehicle information, and other criminal justice queries while they are in the field on calls. Monitor CJIS terminal for surrounding community alerts including emergency notifications and Amber alerts. Monitors alarm systems for departmental panic alarms, fire alarms, irradiator alarms, biosafety level 3 alarms, infant abduction alarms and campus-wide intercom systems and dispatches police personnel to the alarm location. Coordinates fire emergency response triggered by alarm or 911 line. Assist police, engineers, and fire department in locating source. Responsible for participating in scheduled testing and troubleshooting of all alarms systems, with outstanding issues forwarded to appropriate vendors for agency support. Responsible for sending out emergency alert notifications through voice/text/email through the emergency alert software (RAVE) to the medical school and hospital communities in the event of an emergency. Creates and maintains a shift log, reviewing and ensuring all collected data during various shifts are accurate and entered appropriately into computerized record keeping database (CAD). Summarizes calls, including police security checks, public interactions, traffic stops, emergency calls, and general information occurring during shift. Present pass-along briefing to the oncoming shift dispatcher including ongoing issues, pending calls, and pertinent information to provide continuity of service for outstanding issues. Collate, organize, and print support paperwork for police personnel as needed for their duties. Maintain equipment in the dispatch center and place calls for service for equipment that needs troubleshooting by outside vendors or school information technology department. Assist with updates and report unresolvable issues to the Lead Dispatcher, IT, or outside vendors. Assists police department personnel with investigations, to include, but not limited to: finding and obtaining relevant video footage of incidents, correlating access control logs, determining and interpreting criminal history within the court system both in and out of state, as well as internet-based online searches for both criminal investigations and background investigations for prospective police and dispatch personnel employment candidates. Maintains last minute scheduling changes for police personnel, including notifications for filling open shifts and alerting supervisors to staffing shortages and filling these shortages through notifications by phone or scheduling software. Essential personnel expected to work at any time during a 24-hour, 7 day a week, 365 days a year basis, regardless of scheduled shift, covering open shifts as required by staffing and emergent circumstances such as; inclement weather or state of emergency. Required to work forced overtime to fulfill department staffing requirements as needed. Receive deliveries of urgent goods and ensure their security to proper destination. Manage off hour dock access for deliveries, funeral home pickups, service, and facilities. Accept lost and found items turned in by the public making effort in identifying/contacting owner, and logging the item into the computer aided dispatch software. Ability to remain calm and collected under stressful situations. Ability to multitask and handle multiple concurrent alarms / phone calls / radio transmissions. Ability to extract information from people in distress Ability to evaluate emergencies, asking vital questions while providing appropriate pre-arrival instructions Expertise with state and federal criminal information systems such as CJIS, NLETS, NCIC. Perform other duties as required. Qualifications REQUIRED QUALIFICATIONS: Associates degree in Computer Science or related field, or equivalent experience. 2 years computer system operation and clerical related experience, including ability to maintain records, input data. Must be able to be certified in CPR/First Responder. Familiarity with police codes and NATO phonetic alphabet Must have strong interpersonal skills, with the ability to make spontaneous decisions for triaging route, as well as emergency situations. Normal visual and manual dexterity.

**Primary Responsibilities** + Responsible for maintaining a constant presence within the Protection Services console. + Ensures all hospital keys, radios are accounted for at the beginning and end of each shift + Maintains a Daily Operations Journal, Documents all Protection Services activity + Maintains Lost and Found items log. Records all items given over to Protection Services and makes attempts to contact the owner of fund property in a timely manner whenever possible. + Answer all incoming calls on hospital phone lines, emergency call boxes and hospital intercoms. + Dispatch Security/Parking staff for assistance at all entrance/exit gates. + Monitors all hospital cameras and report any suspicious activity to Protection Services staff. + Maintains a positive attitude while assuring that those individuals who enter the Emergency Department via the entry door have business within the Emergency Department. + Must possess excellent communication skills. Have the ability to read, write and speak clearly and concisely. Be able to relay factual information immediately via two way radio or telephone. + Possess the ability to maintain a calm demeanor during stressful, demanding situations. Be able to verbally deescalate individuals in person, on the telephone or through the hospital intercom system. **Required Qualifications** + Adequate reading, oral, and written communicative skills, normally acquired through the completion of a high school diploma or G.E.D. equivalency. + One year of related work experience. + Valid Massachusetts driver's license preferred. + Good decision-making ability in stressful/emergencies. + Ability to pass and maintain certification in CPI (Non-violent crisis intervention). **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

Job Description Job Title: DispatcherDepartment: TransportationReports To: Transportation ManagerJob Summary: The Dispatcher will aid the Transportation department to support the transportation staff and fleet, ensuring day-to-day departmental transfers, customer pickup and deliveries, and all regulatory activities related to the transportation department. Must have knowledge of MADOT and FMCSA regulations.Duties and Responsibilities: Supports the Transportation department in managing the day-to-day activities of the transportation contract NSSL and drivers in scheduling, routing, safety, compliance, and other transportation related functions. Works directly with NSSL and authorized personnel to monitor, enter and complete movement of transfer trailers. Works directly with over the road drivers to ensure routing assignments are completed. Communicate with other departments (i.e. Sales, shipping), brokers, 3PL, and customer warehousing, NSSL yard management company, to ensure that transportation operations are running effectively and to resolve or escalate any issues. Communicate with OTR drivers routing assignments and assign backhaul appointments as needed. Drives utilization and is responsible for monitoring deliveries and maintaining accurate logs of all transportation and goods using an ERP system (i.e. monitors temperature, condition and on time deliveries etc.). Updates ERP data assignments and comments with date time completed and interruptions in service. Monitors compliance with electronic logging devices. Assist with training and promotion of safety initiatives. Helps to lead and implement improvement ideas and necessary changes. Maintains an inspection ready environment, files inspection forms for audits and regulators (MADOT, FMCSA, OSHA etc.). Will assist with inspections and resolution of issues and problems including but not limited to personnel, equipment (i.e. tires, fuel, temperatures, seals etc.). Ability to solve problems, eliminate root causes to prevent recurrence; Focuses on continuous improvement. Works with Transportation department to ensure proper equipment (i.e. number and type). Reports on any out-of-service issues or driver complaints. Guarantees documentation of shipping protocols meets all regulatory requirements as required under current Good Manufacturing Practices (cGMP). Communicates necessary maintenance and repairs to both internal and external resources. Will assist with investigations of transportation accidents; May recommend corrective action in collaboration with other management and the HR team. Participates in regular meetings with managers reviewing performance progress and goals. Promotes a respectful culture of inclusivity and (food and human) safety. Performs other duties as assigned. Supervisory Responsibilities:This role has no supervisory responsibility.Qualifications: Ability to lead with a high degree of integrity. Strong attention to detail and organization skills. Ability to efficiently prioritize tasks and manage time effectively. Strong written and verbal skills. Ability to read and write in the English language proficiently. Effective communication skills. Ability to work in a team environment. Ability to effectively use ERP systems, Microsoft Office, ELD (Geotab), and various other applications. Ability to perform basic math skills. Ability to communicate via two-way radio. Education and/or Experience: High School Diploma or General Education Degree (G.E.D) required. Preferred 2-3 years prior experience in working in dispatch office and interacting with CDL drivers. Previous experience in warehouse shipping and receiving preferred, but not necessary. CDL A license preferred, but not necessary. Bilingual preferred, but not necessary. Required knowledge of MA DOT, FMCSA, Hours of Service requirements, cGMP's, OSHA and other regulatory requirements. Work Environment:This position requires a combination of sedentary work on a computer and frequent walking, stooping, bending while out in the field. The production facility and associated warehousing are refrigerated facilities. At times, the position may traverse or work within these facilities. Must be able to lift 50 lbs. on an occasional basis.

We are seeking an experienced and organized Automotive Service Dispatcher to join our fast-paced Ford Service Department. The ideal candidate will be responsible for efficiently coordinating workflow between the service advisors and technicians to ensure timely, accurate, and customer-focused vehicle repairs. This role requires a strong understanding of dealership service operations, technical knowledge of Ford vehicles, and the ability to thrive in a high-volume environment. Key Responsibilities: Dispatch Work Orders: Assign repair orders to qualified technicians based on skill level, workload, and availability, while balancing efficiency and quality. Workflow Management: Monitor progress of repairs and adjust dispatching as needed to maintain productivity and meet promised delivery times. Communication Hub: Serve as the communication link between service advisors, technicians, and parts department to ensure smooth operations. Technician Efficiency: Maximize technician productivity by minimizing downtime and ensuring all required parts and information are available before assigning jobs. Prioritize Work: Effectively prioritize jobs based on urgency, customer appointments, warranty deadlines, and parts availability. Quality Control Support: Assist in reviewing completed work for accuracy and completeness, ensuring all jobs meet Ford and dealership standards.* Customer Satisfaction: Contribute to high customer satisfaction by ensuring accurate ETAs and timely completions. Data Entry & Reporting: Use DMS and Ford-specific software systems (e.g., CDK, Ford OASIS) to manage dispatch logs and service status reports. Qualifications: Experience: Minimum 2 years of automotive service dispatching or similar dealership experience (Ford experience preferred). Technical Knowledge: Strong understanding of vehicle systems, especially Ford platforms, diagnostic processes, and repair workflows. Software Skills: Proficiency in dealership management systems (DMS), repair scheduling tools, and Microsoft Office; experience with CDK is a plus. Communication: Excellent verbal and written communication skills with the ability to multitask and prioritize in a high-pressure environment. Team Player: Collaborative mindset with the ability to work closely with service advisors, technicians, and management. Problem Solving: Strong organizational and problem-solving skills, with a proactive approach to handling scheduling conflicts or delays. Physical Requirements: Ability to work in a fast-paced environment within the service department and shop area. May be required to stand, walk, and communicate with technicians and advisors for extended periods. Benefits: Competitive pay based on experience Medical, dental, and vision insurance 401(k) with company match Paid time off and holidays Employee discounts on vehicles, parts, and service Ongoing training and career development opportunities