Dispatcher jobs in Raleigh, NC

Job description Your Peace of Mind is our PriorityDawson's Electric & Air - Where Your Peace of Mind is Our Priority Are you ready to leave behind a job that feels like just a grind and step into a role that values your expertise, respects your time, and rewards your drive? At Dawson's Electric & Air, we don't just offer jobs, we create careers where freedom, security, and personal growth thrive. Join a team that values your family time, empowers your ambitions, and provides a workplace that feels like home. Your peace of mind is our priority. Together, let's build your future while delivering five-star service to our clients. Dawson's Electric & Air is a family-owned service company providing electrical and HVAC solutions across the Triangle area. We're looking for a full-time, on-site, detail-oriented and proactive Dispatcher to coordinate our daily operations and keep our team of electricians and HVAC technicians running efficiently and on time. What You'll Do Dispatch licensed electricians and HVAC technicians to service calls based on skillset, job type, and location Manage and adjust daily schedules to ensure maximum team productivity and customer satisfaction Work closely with our Customer Service Representatives to match calls with technician availability Make outbound calls to confirm, schedule, or reschedule service appointments Answer inbound calls with professionalism and urgency Maintain accurate records, job notes, and calendar updates in our scheduling system Coordinate appointment logistics and support office operations as needed What's in it for You? Pay Range: $45,000-$65,000/year Schedule: Monday-Friday, 7:00AM-4:00PM on-site in our Fuquay Varina office with occasional on-call requirements Bonuses & Extras: Overtime pay, performance bonuses, and bonus opportunities Perks & Benefits: Medical, Dental, Vision 401(k) with Company Matching Paid Holidays & PTO Paid Job Trainings & Continued Education Health Savings Account (HSA) Life Insurance Employee Discounts Uniforms Referral Program Why You'll Love It Here We're a tight-knit, family-run business that treats people like people-not numbers. Your voice counts. Your impact is felt daily. We're big on teamwork, support, and growth. Get trained, get better, and take on more with the backing of leadership who actually has your back. Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience. Job requirements Experience with Electrical & HVAC trades preferred Experience using ServiceTitan or other home services CRM platforms preferred 1-2 years of experience in dispatching, scheduling, or administrative support High School diploma or equivalent Strong communication and multitasking skills Detail-oriented with solid organizational habits Comfortable using computers, printers, and basic office tech Willingness to take and pass in-house assessments (including DISC) Must pass a background check and drug test Dawson's Electric & Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red All done! Your application has been successfully submitted! Other jobs

Job Description Do you thrive in a fast-paced environment and love helping people? Join the top-rated HVAC & Plumbing company in the Triangle and become part of a team that values customer service, teamwork, and excellence! We're seeking a customer-focused Dispatcher to coordinate service calls, support our technicians, and ensure our customers receive top-tier service. If you're organized, detail-oriented, and great at problem-solving, we want to hear from you! We offer competitive pay, monthly bonuses, great benefits, and plenty of growth opportunities. From healthcare and retirement plans to paid time off and employee perks, we take care of our team. Plus, with ongoing training and a supportive work environment, you'll have everything you need to succeed! What You'll Do: Manage daily schedules and dispatch service technicians efficiently. Coordinate return service visits when parts arrive. Maintain the on-call schedule and keep customer records up to date. Communicate clearly with technicians, managers, and customers. Answer inbound calls and assist with scheduling. Review, resolve, and close service tickets. Pre-call customers and route service calls effectively. Report any field issues to the Service Manager. Maintain accurate records of customer interactions and service updates. Pay & Schedule: Pay Rate: $20+ per hour Work Location: On-site only Schedule: Monday-Friday, 9 AM - 6 PM One Saturday per month, 7:30 AM - 2 PM (on-site) Overtime Available, with commission from overtime shifts What We're Looking For: Experience in customer service or dispatching. Strong communication and problem-solving skills. Ability to multitask and prioritize in a fast-paced environment. Familiarity with ServiceTitan (preferred but not required). A positive, customer-first attitude with a focus on teamwork. Ready to join a company that values its employees and was voted "Best Place to Work"? Apply today!

CMC Electric, LLC in Clayton, NC is looking to hire a full-time Dispatcher / Scheduler to maintain our service technicians' daily schedules and dispatch them as service calls are completed. Are you outgoing and highly motivated? Do you want to work for a highly respected and stable company? Are you looking for a successful career path with a company that values you? If so, please read on! This dispatching position earns a competitive salary of $35,000 - $50,000 per year depending on experience. We provide great benefits and perks, including health insurance, up to 2 weeks of paid time off, a 401(k) with company match, 8 paid holidays per year, company uniforms, and a company vehicle if applicable. If this sounds like the right electrical dispatching opportunity for you, apply today! ABOUT CMC ELECTRIC, LLC We have served the electrical needs of residents and businesses in the Triangle area and beyond since 2005. We tackle everything from minor fixes to major renovations and installations. Other electricians may seek to profit by cutting corners or recommending unnecessary services to customers. We won't! We believe that consistent, trustworthy service will continue to build a great reputation and customer goodwill in the long run. We believe in the Golden Rule, to do unto others as we would have done to ourselves. If doing the right thing results in a financial loss, we still do what's right. We know we can't provide the best electrical work and customer service without the best team. Over the years, we have built an amazing staff of electricians, field workers, and administrative professionals. We're very proud of our people, and we reward them with competitive pay, generous benefits, and a positive work culture. A DAY IN THE LIFE OF A DISPATCHER / SCHEDULER As a Dispatcher / Scheduler, you are critical to the success of our business. As our scheduler, you maintain our employees' daily schedules and dispatch technicians as service calls are completed. You also maintain the on-call schedule for our service technicians and update our customer database with current information. When our technicians have finished a project, you meet with them to record accurate project results. When parts come in, you schedule return trips with our customers to get them installed. Using your customer service skills and friendly demeanor, you handle any concerns, questions, or complaints, in a professional manner. As you answer incoming calls, you prioritize the most urgent calls and then dispatch techs. Ensuring a quality customer experience, you relay detailed and accurate information to technicians as well as update customers throughout the day. Using your communication skills, you provide clear and concise information to department managers, employees, and customers. You find this job fun and challenging and enjoy helping our customers in any way you can! QUALIFICATIONS FOR A DISPATCHER / SCHEDULER Experience with dispatching in the trade industry Experience with managing multiple field technicians' schedules Service Titan experience is preferred but not required. Do you have excellent communication skills, both written and verbal? Can you appropriately delegate tasks and follow through to ensure good results? Do you present yourself professionally? Can you easily establish a good rapport with people? Do you understand the importance of teamwork? If yes, you might just be perfect for this electrical dispatching position! ARE YOU READY TO JOIN OUR DISPATCH TEAM? If you feel that you would be right for this electrical dispatching job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 27520

Summary: The Dispatcher is responsible for the coordination of the utilization of drivers, trucks and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers. Essential Duties and Responsibilities Create and maximize capacity by ensuring productive use of all assets, equipment and drivers. Ensure maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles. Assign loads to drivers based on designated routes and driver location. Prepare, update, dispense and close the daily route schedule. Gather and maintain route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations. Ensure route completion via the driver check-in process. Close prior day routes by 10am (local time) within the Soft-Pak operating system. Courteously interact with customers, as required. Report driver performance issues or concerns to appropriate management for resolution. Follow and comply with all safety policies. Additional duties as assigned. QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/ and or Experience: * Associates Degree preferred. * Proven experience as a dispatcher or in a similar role. * Experience in customer service preferred. * Microsoft Office * Experience in the Solid Waste Industry preferred. Specialized Knowledge Required - Including any required certificates, licenses, and registrations * Strong organizational skills and ability to work in high-volume, fast-paced environment. * Ability to work effectively and efficiently within a team environment. * Ability to complete projects and assignments with minimal direction from leadership. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Light lifting (20-25 pounds), office environment WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements. * Travel: As required for position. In addition to the above, the performance of other related duties may be required. I have read and understand the contents of the above job description.

Company: Glass America Raleigh, North Carolina We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future. Job Description: Glass America Auto Glass Dispatcher Gastonia, NC Glass America continues to grow! We are a respected leader in the auto glass industry and seeking career-oriented team members that want to work for a financially stable company. Glass America truly believes "our employees are our greatest asset". Why us? Full-time position! Tremendous opportunity for advancement Benefits: medical, dental, vision, 401k and Paid Time Off The Dispatcher is responsible for sourcing, ordering, receiving, and having parts delivered to technicians in an accurate and timely manner. Provides effective leadership, direction and motivation for all technician staff in order to insure that all customer vehicles repairs are completed in a timely manner according to Company standards. Responsibilities Take the necessary actions to meet daily/weekly/monthly goals and objectives. Initiate or suggest plans to motivate paint shop employees to achieve work goals. Monitor the individual performance of the technician production staff on a regular basis. Compare invoices against requisitions to verify quality and quantity of merchandise. Follow up on parts back orders and document actions in management system. Coordinate returns and credits of parts and insure they are picked up daily. Provide the A/P Dept. with the POP invoices for appropriate purchases. Return and reorder damaged or defective parts. Contact vendors for credits and process appropriately. Reshuffle routes as necessary and provide feedback to dispatcher so technicians are notified as to routing changes. Field ETA calls from the customers (directly) and advise as to status. Inventory Management OE Parts / Special Order Order parts from select vendors Follow up with vendors on ETA dates to ensure parts arrive on schedule. Contact consumer when parts arrive and schedule for installation. Secure vendor invoices from vendor/shop and provide copies to A/P. Qualifications Ability to handle a high volume of phone calls and emails Strong computer knowledge and data entry skills Ability to work some Saturdays and work overtime as necessary Auto Parts and/or Dispatch experience is highly desirable Ability to understand and manage inventory concepts, profit and loss statements What Glass America offers you: Full Time (30 or more hours per week) employees enjoy 80 hours of paid time off annually. 80 hours paid parental leave. 6 paid holidays annually. Medical, Prescription Drug, Dental & Vision Insurance. 401(k) Retirement Plan with Company Match. Employer Paid Short-Term Disability & Life Insurance. Additional Voluntary Life Insurance. Free prescription or non prescription safety glasses each year. AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. Compensation Details: .

Company: Glass America Raleigh, North Carolina We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future. Job Description: Glass America Auto Glass Dispatcher Gastonia, NC Glass America continues to grow! We are a respected leader in the auto glass industry and seeking career-oriented team members that want to work for a financially stable company. Glass America truly believes "our employees are our greatest asset". Why us? Full-time position! Tremendous opportunity for advancement Benefits: medical, dental, vision, 401k and Paid Time Off The Dispatcher is responsible for sourcing, ordering, receiving, and having parts delivered to technicians in an accurate and timely manner. Provides effective leadership, direction and motivation for all technician staff in order to insure that all customer vehicles repairs are completed in a timely manner according to Company standards. Responsibilities Take the necessary actions to meet daily/weekly/monthly goals and objectives. Initiate or suggest plans to motivate paint shop employees to achieve work goals. Monitor the individual performance of the technician production staff on a regular basis. Compare invoices against requisitions to verify quality and quantity of merchandise. Follow up on parts back orders and document actions in management system. Coordinate returns and credits of parts and insure they are picked up daily. Provide the A/P Dept. with the POP invoices for appropriate purchases. Return and reorder damaged or defective parts. Contact vendors for credits and process appropriately. Reshuffle routes as necessary and provide feedback to dispatcher so technicians are notified as to routing changes. Field ETA calls from the customers (directly) and advise as to status. Inventory Management OE Parts / Special Order Order parts from select vendors Follow up with vendors on ETA dates to ensure parts arrive on schedule. Contact consumer when parts arrive and schedule for installation. Secure vendor invoices from vendor/shop and provide copies to A/P. Qualifications Ability to handle a high volume of phone calls and emails Strong computer knowledge and data entry skills Ability to work some Saturdays and work overtime as necessary Auto Parts and/or Dispatch experience is highly desirable Ability to understand and manage inventory concepts, profit and loss statements What Glass America offers you: Full Time (30 or more hours per week) employees enjoy 80 hours of paid time off annually. 80 hours paid parental leave. 6 paid holidays annually. Medical, Prescription Drug, Dental & Vision Insurance. 401(k) Retirement Plan with Company Match. Employer Paid Short-Term Disability & Life Insurance. Additional Voluntary Life Insurance. Free prescription or non prescription safety glasses each year. AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. Compensation Details: .

Truck Dispatcher Job Description We are looking for a motivated Trucking Dispatcher who will be responsible for overseeing the scheduling and dispatching of our fleet of trucks. In this position, you will work closely with drivers, customers, and other team members to ensure timely delivery of goods. You will also be expected to maintain accurate records, monitor driver performance, and resolve any issues that may arise during the transportation process. Candidate must have good communication, interpersonal skills and organizational skills. Ideal candidates will be reliable, flexible, critical-thinking problem solvers. Duties and Responsibilities Coordinating the schedules of truck drivers, including pickups and deliveries Communicate with drivers to ensure they have the necessary information and resources to complete their routes Ensure compliance with all safety regulations and company policies Maintain accurate records of shipments and deliveries Manage and oversee a team of drivers and logistics personnel Continuously evaluate and improve logistics processes to increase efficiency and productivity Answering calls from drivers, shippers, and brokers, and keeping them informed of delivery times and road conditions Troubleshooting issues that may arise while drivers are on the road Monitors availability and maintain schedules concerning all aspects of trucking operations Use computers, phone and other technological devices with ease Attend weekly staff meetings Determine types and number of trucks needed for all projects Orders and maintains needed truck supplies Coordinate and facilitate resources on a daily basis to meet work schedule Be comfortable in a construction environment Assist transportation manager with supervision of transportation department employees Complete other duties as assigned by supervisor and/or management Requirements and Qualifications Learn and follow all safety regulations. Be familiar with DOT regulations. High school diploma or equivalent Minimum of 2 years experience in dispatching trucks Excellent communication and organizational skills Ability to work in a fast-paced environment Knowledge of transportation regulations and laws Proficient in computer software such as Microsoft Office and transportation management systems Strong problem-solving skills Ability to work independently and as part of a team Attention to detail Flexibility to work long hours and weekends Ability to handle stressful situations and make quick decisions Knowledge of geography and routes Driver license required Some travel may be required. All applicants must be authorized to work in the United States. Pre-employment checks include reference checks and drug testing and DMV records (as needed).

Manada Tech is looking for a new site dispatcher. We are looking for someone who is a great listener, strong communicator, and diligent in completing tasks. The right person will have exceptional organizational skills and excellent attention to detail. Our ideal candidate has excellent customer service skills and work experience in a role demonstrating their ability to drive customer and client satisfaction. Finally, our site dispatcher should be comfortable with being an escalation point of contact for our customers, and an individual who can address issues with products and services. Site Dispatcher will support the Site Manager in managing escalation and workflow from Manada's partners and clients. This position will be on-site at our Durham, NC office. All Shifts Available 6 am to 8 pm $16.50-18.50/ hour Requirements Proficiency and experience using Microsoft Outlook, Word and Excel Understanding of work order scheduling, route management, and dispatch services (willingness to learn) Read and speak English (Spanish Fluency a positive) Punctual with excellent attendance Possess strong time management skills. Ability to operate standard office equipment (e.g., computers, printers, copy machines, etc.) Communication: Ability to write, speak, hear, and understand the spoken and written word to respond promptly to e-mail, voicemail, and system messages and requests General knowledge of office management practices and procedures Must be able to pass a background check. Benefits Paid Training 401k Paid time off Medical benefits Health Dental Vision Paid Training Opportunity to Grow and Develop your Career

Join Call Pernell, Inc. as a full-time HVAC Dispatcher and help keep our office efficient, productive, and ready to serve our customers' needs! Let your communication skills shine and enjoy variety in your workdays while earning a competitive salary. We also offer terrific benefits, including: Opportunities for professional development and growth within the company 50% company-paid health insurance Paid vacation after 1 year Paid holidays after 90 days Are you detail-oriented and customer service-driven? If so, we want you on our Smithfield, NC team! Apply today. WHO ARE WE? Call Pernell Inc. offers a dynamic and supportive work environment where your contributions are valued and recognized. We provide competitive compensation, comprehensive training, and opportunities for professional growth. Our mission is to give physical and emotional comfort to the members of our community by providing solutions that overcome the dangers and aggravations related to their home's climatic conditions. That's why we hire world-class technicians and support staff to ensure that our customers are safe, comfortable, and in control of their indoor environment. We pledge to everyone that we are heating and air conditioning professionals, and we accept, with honor, such responsibility with the utmost devotion. Join our team and be part of a company that takes pride in making a difference in the lives of our customers! DOES THIS SOUND LIKE YOU? As an HVAC Dispatcher, your role revolves around providing excellent customer service, efficiently dispatching technicians, and maintaining accurate records. You're an important part of our office, ensuring techs show up to jobs on time and perform quality work. Throughout the day, you dispatch techs, provide job details and locations, and ensure seamless service. You also talk to customers to schedule service calls and maintenance appointments, answer questions, generate quotes, and make additional sales when appropriate. When the job's done, you follow up with the customer to ensure satisfaction and to resolve any issues they have. You adjust schedules as needed for emergencies, complete accurate job and customer records, and perform data entry. Here's What You Need: Excellent communication and interpersonal skills Organizational and problem-solving skills Proficiency with scheduling software or an ability to learn Ability to multitask and manage time effectively in a fast-paced environment High school diploma or equivalent 1-3 years of dispatching experience Preferred Qualifications: At least one year of experience with customer service or the HVAC industry Additional coursework or experience in a related field READY TO APPLY? Join our office today and take charge of our dispatch efforts! Become our HVAC Dispatcher by filling out our initial, mobile-friendly application!

Job Description Join Call Pernell, Inc. as a full-time HVAC Dispatcher and help keep our office efficient, productive, and ready to serve our customers' needs! Let your communication skills shine and enjoy variety in your workdays while earning a competitive salary. We also offer terrific benefits, including: Opportunities for professional development and growth within the company 50% company-paid health insurance Paid vacation after 1 year Paid holidays after 90 days Are you detail-oriented and customer service-driven? If so, we want you on our Smithfield, NC team! Apply today. WHO ARE WE? Call Pernell Inc. offers a dynamic and supportive work environment where your contributions are valued and recognized. We provide competitive compensation, comprehensive training, and opportunities for professional growth. Our mission is to give physical and emotional comfort to the members of our community by providing solutions that overcome the dangers and aggravations related to their home's climatic conditions. That's why we hire world-class technicians and support staff to ensure that our customers are safe, comfortable, and in control of their indoor environment. We pledge to everyone that we are heating and air conditioning professionals, and we accept, with honor, such responsibility with the utmost devotion. Join our team and be part of a company that takes pride in making a difference in the lives of our customers! DOES THIS SOUND LIKE YOU? As an HVAC Dispatcher, your role revolves around providing excellent customer service, efficiently dispatching technicians, and maintaining accurate records. You're an important part of our office, ensuring techs show up to jobs on time and perform quality work. Throughout the day, you dispatch techs, provide job details and locations, and ensure seamless service. You also talk to customers to schedule service calls and maintenance appointments, answer questions, generate quotes, and make additional sales when appropriate. When the job's done, you follow up with the customer to ensure satisfaction and to resolve any issues they have. You adjust schedules as needed for emergencies, complete accurate job and customer records, and perform data entry. Here's What You Need: Excellent communication and interpersonal skills Organizational and problem-solving skills Proficiency with scheduling software or an ability to learn Ability to multitask and manage time effectively in a fast-paced environment High school diploma or equivalent 1-3 years of dispatching experience Preferred Qualifications: At least one year of experience with customer service or the HVAC industry Additional coursework or experience in a related field READY TO APPLY? Join our office today and take charge of our dispatch efforts! Become our HVAC Dispatcher by filling out our initial, mobile-friendly application!

The Dispatcher is responsible for all aspects related to contractor and driver activities, freight flow and ensuring lines of communication remain open with terminal operations, as well as customers. This role works closely with the Transportation leadership team and all CDL Class A Drivers. Duties and Responsibilities * Coordinate contractor and driver activities * Manage inbound and outbound freight flow * Plan and implement delivery routes for drivers * Maintain effective communication with terminal operations personnel to build strong connectivity between terminal and corporate operations * Manage internal operating procedures * Process multiple calls simultaneously from internal as well as external customers; maintain ownership of all communication regarding changes that impact internal and external customers * Prepare various reports on production, quality, timeliness, staffing, maintenance and discrepancies * Perform other tasks delegated by the Supervisor and/or Transportation Manager

Temp Dispatcher duties and other duties. Receives calls for electric, gas and water service from internal and external customers by two-way radio and telephone. Dispatches assignments to field personnel. Receives, generates, updates, assigns, and develop and maintain various reports and spreadsheets using Microsoft Excel and Word. Make calls to customers to schedule appointments for field personnel on-site work. Rotating shifts and standby are required, all schedules are subject to change. Knowledge of modern office practices and procedures. Knowledge of customer service policies and procedures. Skill in effective communication and problem-solving abilities, critical thinking, and attention to detail is a must. Skill in map reading and interpretation. Skill in preparing clear and accurate reports. Skill in establishing cooperative and productive working relationships. Skill in setting priorities for competing projects. Skill in organization. Skill in controlling stressful environments. Skill in performing mathematical calculations. Skill in operating computers and other standard office equipment. Type at least 40 wpm. Skill in oral and written communication. You will train on 1st shift and will transition into rotating shifts and standby.

Telecommunications Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the telecommunications industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the telecommunications sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand telecommunications industry. Even if you have no obvious prior telecommunications experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the telecommunications field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in telecommunications. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Durham County Government employs approximately 1,900 employees that work towards providing needed services throughout the community. With a wide array of services, Durham County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow and play. For more information about Durham County Government, visit ************** DEPARTMENT: Durham County Sheriff's Office DATE POSTED: January 1, 2025 CLOSING DATE: December 31, 2025 SALARY MIN: [[$43,381.00]] SALARY MAX: [[$73,695.00]] POSITION NUMBER: 4000277 JOB TYPE: Full-Time OPEN UNTIL FILLED GENERAL DESCRIPTION The Durham County Sheriff's Office is seeking qualified candidates for Telecommunicator positions. The purpose of this job is to perform responsible work (on an assigned shift) dispatching emergency vehicles, equipment and personnel in response to emergency and non-emergency situations. This position works under close supervision according to set procedures. DUTIES AND RESPONSIBILITIES The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary. * Receives emergency calls, determines location and nature of emergency and dispatches appropriate personnel and equipment. * Enters data into a computer aided dispatch (CAD) system. * Receives complaints and requests for service in person or by phone. * Receives and transmits messages by radio and maintains radio log. * Operates computer PIN terminal to transmit and receive data. * Enters and modifies data stored in the national and state computer database. * Takes telephone calls, provides information, data and advice to the public. * Performs related work as assigned. KNOWLEDGE, SKILLS AND ABILITIES * General knowledge of the methods of operating communication systems. * General knowledge of radio and data terminal procedures. * Thorough knowledge of the geography of the County and location of important buildings. * Ability to type at a reasonable rate of speed. * Ability to communicate effectively. * Ability to interact professionally with the public under difficult and stressful conditions. * Ability to operate all communication consoles. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS Must be a US citizen, 18 years of age and a high school graduate or equivalent. SPECIAL CERTIFICATIONS AND LICENSES: * Must successfully complete the North Carolina Justice Academy Telecommunicator Certification Course within one (1) year of hire. PREFERRED REQUIREMENTS: Completion of the basic Telecommunicator Certificate Course. PHYSICAL DEMANDS: Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and reocurring basis or sustained keyboard operations. Must be able to work a rotating shift schedule that includes nights, weekends, and holidays all year round. UNAVOIDABLE HAZARDS (WORK ENVIRONMENT) * None. Americans with Disabilities Act Compliance Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management. BENEFITS AT A GLANCE: $6,000 Sign on Bonus * Vacation / Sick Time * Paid Holidays * Paid on the job training * Employee Health Insurance * Employee Dental Insurance * Employee Vision Insurance * Paid Parental Leave (12 weeks) * County Retirement * 401k Retirement Our employees also enjoy: * Unrivaled benefits at affordable rates for the whole family * Onsite Wellness Clinic * Three (3) well-equipped employee gyms * 30 minutes of paid leave each day for exercise If you have any questions please contact the Durham County Sheriff's Office Training and Recruitment Division **************. Durham County Government is an Equal Opportunity Employer

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. This position is responsible for monitoring a network of radios, telephones, scanners and weather radar to facilitate activation of the Carolina Air Care, a transport system for the critically ill and injured. The communications center receives requests for transportation, dispatches the appropriate service, and monitors all transports from beginning to completion. Work is performed in accordance with FCC regulations, and UNCHCS and other related policies and procedures Responsibilities: 1. Coordinates all transport activity by notifying transport team, checking weather verifying locations, security, patient information and facilitating communication between hospital and flight crew. Maintains position reports of the aircrafts/vehicles. Monitors helicopters during take off and landing documents the position report of the aircraft throughout the flight 2. Ensures that all communication center equipment is in working order 3. Facilitates communication between the transport team, medical control officer, referring and receiving physician 4. Maintains all records for missions, data entry and billing. Completes data entry for transports and patients to ensure proper billing. Maintains flight log data. Completes transport request forms and billing invoices for each transport. 5. Monitors a network of radios, telephones, and weather radios. Receives requests for air/ground transport for critically ill or injured patients. Communicates request to appropriate medical, flight, ground, or other teams 6. Serves as resource person concerning availability of aircraft and other affiliation aircraft **Other Information** Other information: **Education Requirements:** ● High School diploma or GED **Licensure/Certification Requirements:** ● No licensure or certification required. **Professional Experience Requirements:** ● One (1) year of experience in radio communications or dispatch. **Knowledge/Skills/and Abilities Requirements:** **Job Details** Legal Employer: STATE Entity: UNC Medical Center Organization Unit: Critical Care Transport Work Type: Full Time Standard Hours Per Week: 36.00 Salary Range: $20.53 - $29.23 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Variable Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: No This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Johnston County Sheriff's Office is currently accepting online applications for a Telecommunicator. Employees in this class work for the County Emergency Communications Center or Sheriff's Department. The employees receive incoming routine and emergency calls related to the fire departments, law enforcement departments, rescue squads, emergency management, Red Cross, highway patrol, and animal control. Employees dispatch the proper personnel for assistance and maintain contact with units until the incident is resolved. Employees dispatching the Sheriff's Department personnel are aware of the unit's location and activity and must monitor all activity during an incident and while on patrol. Work also involves assisting the public with directions and general information. Work involves frequent public contact which requires tact, firmness and decisiveness in obtaining necessary information from people who are under extreme stress. Work is performed in accordance with departmental policy and state and federal law, supplemented with specific directions from sworn personnel. Work is often performed under stressful emergency conditions. The employee must be alert and possess the ability to make split second critical decisions regarding citizens lives and property. The employees are subject to inside environmental conditions. Work is evaluated through observation, discussion and review of reports by the Telecommunications Supervisor through feedback from officers and emergency management personnel. * Receives routine and emergency telephone calls and personal request for assistance concerning crimes, fire, animal control, home health, or general information concerning addresses and nature of problems. * Operates equipment to maintain contact with law enforcement personnel and other law enforcement units; dispatches deputies to answer requests for assistance; receives and transmits information and messages. * Operates equipment to maintain contact with various personnel in dispatching fire departments, rescue squads, police departments, social services, juvenile officers, wrecker services, Red Cross, highway patrol, and emergency management personnel. * Operates Division of Criminal Information (DCI) terminal to send and receive messages regarding criminal histories, vehicle identification, NCIC hot files, missing persons, license plate records, driver histories, and query system for pawn shop transactions, and related work. * Maintains an in-house computer database and communications logs and reports including the nature of calls, actions taken and the times involved; and generates reports for recovered or stolen property, missing persons, and residence checks. * Considerable knowledge of the operation of a law enforcement and emergency communications system and related Federal Communications Commission regulations. * Considerable knowledge of the geographic layout of the County, and the locations of streets, important buildings, and other landmarks. * Working knowledge of the functions, practices and procedures of the Sheriff's Department. * Working knowledge of various emergency situations in order to provide standing order advice to victims. * Ability to accurately receive and transmit radio communications. * Ability to assess people and situations, to apply sound judgment, to remain calm under stressful conditions and to elicit sufficient and essential information for dispatching and assisting field personnel. * Ability to type. * Ability to speak clearly and distinctly. * Ability to follow oral and written instructions. * Graduation from high school * Some related communications, dispatching or reception work experience preferred; or an equivalent combination of education and experience * Valid NC Driver's License

An employee in this position performs communication work receiving Emergency and Non-Emergency Calls for service and various tasks for law enforcement, fire, EMS, and after hours answering for partner agencies in the county. This critical role serves as the vital communications link between the public in need of assistance and emergency services response. This entails a candidate being able to work independently in a high-stress environment while receiving and evaluating incoming emergency and administrative requests for emergency services, including but not limited to law enforcement, fire, and emergency medical services (EMS); triaging those requests for service; providing guidance and assistance to the public in life-safety situations; and coordinating appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe. Work is performed under the supervision of the Communications Shift Supervisor and is evaluated through observation, monitoring of radio communication, discussion and review of reports. Work is performed inside the Emergency Communications Center. The workload can fluctuate from minimal to extremely fast-paced and high call volume. This employee could deal with crisis situations that require them to make quick decisions to ensure safety of callers, responders, managing resources. The Telecommunicator must be able to work all shifts including days, nights, weekends and holidays. The Telecommunicator must be able to adapt and cope with stressful situations, emotional callers, and other unprofessional contacts. Hiring Range: $48,075.00 DUTIES AND RESPONSIBILITIES ESSENTIAL FUNCTIONS OF THE POSITION: * Receives Emergency and Non-Emergency calls for service via phone, radio or other means of Communication. * The Telecommunicator will operate a variety of electronic equipment, including telephony, and Computer-Aided Dispatch (CAD) to maintain constant contact with Law Enforcement, Fire and EMS personnel. * Operates a Computer-Aided Dispatch (CAD) system, along with his/her training, policies, protocols and procedures to screen calls for service. This employee should be able to promptly answer the calls professionally, regardless of if the call is received via telephone, text, video or other method. * Providing pre-arrival and post-dispatch instructions during high-stress situations, such as CPR, Active Shooter, Childbirth, Callers in Danger, etc. * The Telecommunicator will ascertain such information by obtaining the location of the emergency, the nature of the emergency, and all pertinent and available information. * The Telecommunicator will utilize the International Academy of Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) to protocol process and prioritize calls for service. * Using training and operational policies, protocols, and procedures to take appropriate action including, but not limited to: relaying critical information, and dispatching/initiating the emergency response system. * Assigning units to incidents via radio, or other methods of Communication. * Relaying pertinent information, coordinating available resources, etc. * Conducting continuous status checks for responders to ensure the continuous safety of those responders on the scene. * Documenting thorough and accurate information about the incident and maintaining consistent awareness of the scene. * Enter/Modify/Clear National Crime Information Center (NCIC) files for law enforcement agencies such as Wanted Persons, Missing Persons, Stolen Vehicles, etc. * This position is essential, and the employee must report to work during disaster situations. * Performs other related duties as required. MINIMUM QUALIFICATIONS MINIMUM REQUIREMENTS TO PERFORM WORK: * Graduation from high school/or GED and some communications, dispatching, or other public contact work preferred;or an equivalent combination of education and experience. * Must have or obtain a North Carolina Driver's License and have reliable transportation to and from work. SPECIAL REQUIREMENTS: * Upon employment, the Telecommunicator must be able to obtain certification from the North Carolina State Bureau of Investigation (SBI) as a Division of Criminal Information (DCI) Operator within 90 days. * Must be able to obtain certification from the North Carolina Sheriff's Training & Standards as a Basic Telecommunicator within one year of employment. Other Certifications required upon employment include, but not limited to: Cardiopulmonary Resuscitation (CPR) Emergency Medical Dispatch (EMD) Emergency Fire Dispatch (EFD) Emergency Police Dispatch (EPD) Division of Criminal Information (DCI) Modules 1-3 National Incident Management System (NIMS) 100,200,700 &800. KNOWLEDGE, SKILLS, and ABILITIES: * Knowledge of Emergency Communications is preferred, but not required. * Knowledge of the county. * Knowledge of basic computer skills. * Knowledge of stress management. * Ability to make quick decisions in stressful situations while remaining calm. * Ability to show/provide empathy to callers. * Ability to be respectful. * Ability to have patience. * Ability to be ethical, honest, and have integrity. * Ability to be dependable * Ability to be flexible. * Ability to be non-bias. * Ability to use emotional control. Skills Required: * Ability to use keyboarding/typing. * Ability to multi-task. * Ability to use critical thinking and problem solving. * Ability to work as a team. * Ability to be an active listener and use verbal and written communication skills. * Ability to have good customer service. * Knowledge of geography and map reading. * Ability to use reasoning and logic. * Ability to have a good memory and recall. SUPPLEMENTAL INFORMATION PHYSICAL DEMANDS: Must be able to physically perform the basic life operational functions of stooping, reaching, lifting, fingering, grasping, talking, and hearing. Must be able to perform sedentary work exerting up to 10 pounds of force occasionally; and a negligible amount of force frequently or constantly to move objects. Must possess the visual acuity to operate computer equipment and maintain and review manual written records. WORK ENVIRONMENT: The employee works indoors handling calls from people who are dealing with medical, police, or fire emergencies. Recruitment and Selection Guidelines During the recruitment process, candidates will be expected to complete the Critical assessment, a six-hour observation inside the Communications Center as well as a panel interview. Successful candidates will move on to complete a thorough background investigation including submitting to a polygraph examination and psychological screening. Upon employment, the successful candidate will be required to attend the in-house Telecommunicator Training Academy which is projected to last 6-8 weeks.

The Telecommunicator is a critical link between the public and emergency services. Under general supervision, this position receives, evaluates, and dispatches emergency and non-emergency calls for law enforcement, fire, EMS, and other public safety agencies in Nash County. Telecommunicators must remain calm under pressure, think clearly, and act decisively to ensure the safety of the public and first responders. Working Conditions: * Work is performed in a secure, climate-controlled communications center. * Requires prolonged periods of sitting, wearing a headset, and viewing multiple monitors. * Exposure to emotionally distressing situations and high call volumes. * Answer and process emergency and non-emergency calls using a multi-line telephone system and computer-aided dispatch (CAD) software. * Dispatch appropriate emergency services and provide pre-arrival instructions when necessary. * Monitor and operate radio systems for multiple agencies simultaneously. * Maintain accurate and timely records of all communications and activities. * Prioritize calls based on urgency and available resources. * Communicate effectively with field units, neighboring jurisdictions, and the public. * Operate NCIC/DCI terminal to query and enter information as required. * Perform welfare checks on responders and maintain responder safety awareness. * Follow established protocols and procedures, including EMD (Emergency Medical Dispatch), EFD (Emergency Fire Dispatch), and EPD (Emergency Police Dispatch). * Participate in ongoing training and certification programs. Minimum Qualifications: * High school diploma or GED required. * Must be at least 18 years of age. * Strong verbal and written communication skills. * Ability to remain calm and focused in high-stress situations. * Must pass a background check, drug screening, and hearing evaluation. * Must pass a basic skills assessment test. * Availability to work rotating shifts, including nights, weekends, and holidays. Preferred Qualifications: * Prior experience in emergency communications or public safety. * Certification in NC DCI, EMD, EFD, EPD, CPR, and/or APCO/NENA standards. * Familiarity with CAD systems, radio dispatching, and GIS mapping tools.

The Dispatcher is responsible for all aspects related to contractor and driver activities, freight flow and ensuring lines of communication remain open with terminal operations, as well as customers. This role works closely with the Transportation leadership team and all CDL Class A Drivers. **Duties and Responsibilities** + Coordinate contractor and driver activities + Manage inbound and outbound freight flow + Plan and implement delivery routes for drivers + Maintain effective communication with terminal operations personnel to build strong connectivity between terminal and corporate operations + Manage internal operating procedures + Process multiple calls simultaneously from internal as well as external customers; maintain ownership of all communication regarding changes that impact internal and external customers + Prepare various reports on production, quality, timeliness, staffing, maintenance and discrepancies + Perform other tasks delegated by the Supervisor and/or Transportation Manager It is the policy of Papa John's to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.