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Dispatcher jobs in Rialto, CA

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  • Dispatcher

    White Mechanical, Inc. Air Conditioning & Heating

    Dispatcher job in Lake Forest, CA

    About White Mechanical White Mechanical Inc. is a family-owned HVAC/R company serving customers since 2002. We provide comprehensive heating, ventilation, and air conditioning services for residential and commercial clients, including installation, maintenance, and repair solutions. As a BBB-accredited company since 2015, we've built our reputation on superior customer service, integrity, and quality workmanship. Our experienced team delivers reliable HVAC solutions with professionalism and attention to detail that comes from treating every customer like family. Job Summary White Mechanical is seeking a dedicated Residential Dispatcher to serve as the critical communication hub between our customers and field technicians. This role involves managing high-volume service calls with exceptional response times, conducting comprehensive HVAC system assessments to ensure proper technician and equipment dispatch, and building strong customer relationships through clear communication regarding appointments and service recommendations. The ideal candidate will proactively identify emergency and maintenance opportunities, resolve scheduling conflicts efficiently, maintain detailed service records, and demonstrate outstanding customer service through follow-up coordination and satisfaction monitoring, all while adhering to company protocols and safety standards. Duties and Responsibilities Manage high-volume incoming service calls while maintaining exceptional response times and accurate scheduling coordination Proactively identify and qualify emergency service opportunities and maintenance leads through strategic customer interactions Conduct comprehensive assessments of Residential HVAC system issues to dispatch appropriate technicians and equipment for optimal service delivery Develop and maintain strong customer relationships through clear communication regarding service appointments, technician arrivals, and system recommendations Provide accurate technical information and service estimates utilizing HVAC knowledge base, pricing tools, and dispatch management systems Resolve scheduling conflicts and service concerns efficiently by coordinating alternative solutions and technician availability within required timeframes Maintain detailed records of service calls, technician assignments, parts orders, and customer account information in compliance with company protocols Follow established dispatch procedures, safety guidelines, and regulatory compliance standards Demonstrate proactive customer service by coordinating follow-up calls, preventive maintenance reminders, and ensuring complete service satisfaction Skills and Qualifications 2+ years of customer support or client service experience with strong phone handling, active listening, and the ability to manage diverse customer personalities. Experience with Office 365, iOS, and preferably HVAC dispatch software or field service management systems; tech-savvy with ability to learn new platforms quickly. Excellent verbal/written communication skills, highly organized with strong multitasking abilities and attention to detail for accurate scheduling and documentation. High school diploma required; HVAC industry familiarity preferred, with willingness to learn terminology, practices, and emergency response protocols. Ability to prioritize effectively in fast-paced environments, manage multiple tasks simultaneously, and resolve conflicts with strong decision-making skills. Positive attitude, team collaboration skills, leadership capabilities, and availability for flexible hours, including evenings/weekends during peak season. Location This position requires full-time on-site presence at our Foothill Ranch, CA office. Compensation $20.00 - $24.00 an hour Company Benefits One week PTO, Medical (80% paid by White Mechanical Inc.) Dental, Vision, 401(k) Life Insurance Equal Opportunity White Mechanical Inc., is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to age, race, religion, gender, sexual orientation, national origin, and disability or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request (Silex is pleased to provide such assistance, and no applicant will be penalized as a result of such a request).
    $20-24 hourly 3d ago
  • Dispatcher - Public Safety - Temporary

    Chapman University Careers 4.3company rating

    Dispatcher job in Irvine, CA

    This Dispatcher position is a non-exempt, temporary staff position which assists management within the Public Safety department. This position is scheduled to work a 4/10 alternative work schedule and operates on a rotation schedule, with evenings, weekends, and on-call rotation duties. This temporary assignment will expire on May 31, 2024. Responsibilities The Dispatcher will receive incoming calls for service and emergencies; provide assistance to those who come to the public counter of the Public Safety Department. Monitor and be familiar with video surveillance cameras; recordings and playback. Provide live scan fingerprinting services. Process parking and bicycle registration. Receive emergency calls and dispatch resources as needed. Dispatch officers to the requested services. Coordinate calls for service over the phone and radio system. Coordinate responses with local Police and Fire departments. Provide Customer Service information over the phone and at front counter. Any additional duties as needed or assigned to accomplish the mission of the Public Safety Department. This position requires employee to be available during on-call shifts. This position works a 4/10 rotating schedule with shifts working but not limited to: 5:30am - 4:00pm 9:30am - 8:00pm 3:30pm - 2:00am 7:30pm - 6:00am Required Qualifications High School diploma. Must have and maintain in good standings, a valid California Driver's License. Experience working in professional office with multiple demands. Correct usage of English spelling, grammar and punctuation. Ability to work under pressure, exercise good judgement, and make sound decisions in emergency situations. Ability to effectively communicate with and elicit information from upset and irate persons. Excellent communication skills to work with a diverse group both inside and outside the university. Answer non-emergency calls for service, determines priority and dispatches emergency units as necessary. Receive emergency 911 calls and dispatches emergency units as necessary Enter, update and retrieve information from computer networks related to vehicle/bicycle registration, wanted persons, stolen property, and authorized building admittance. Perform a variety of record keeping, filing, indexing and other general clerical work. Maintain a variety of logs relating to public safety activities. Operate computer-aided dispatch system to update activities. Maintain a detailed logs of reported assistance, visitors to the front counter and other pertinent information as assigned. Schedule and provide Live scan fingerprinting service as needed. Monitor surveillance cameras. Check functional operations of all surveillance cameras a minimum of once a shift. Monitor mobile security alarm system and in-house file alarm system. Able to work various work shifts. Must be able to provide quality customer service. General clerical experience with the ability to learn and interpret policies and procedures of the department and university. Technical skills to learn enterprise systems and tools. Able to work with high confidential information Ability to learn geographic features within the area and give geographic directions upon request. Sufficient hand/eye coordination to perform repetitive movements in an office atmosphere with multiple demands is an essential part of the job function. Demonstrated knowledge of standard radio broadcasting equipment, procedures and rules.
    $38k-50k yearly est. 60d+ ago
  • Police Services Dispatcher

    City of Santa Ana, Ca 4.7company rating

    Dispatcher job in Santa Ana, CA

    The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to the community. The position is assigned to the Communications Unit, which is a 24-hour, seven-days-per-week operation. Under general supervision on an assigned shift, receives emergency and other calls for service and dispatches appropriate personnel and equipment utilizing computer aided dispatch, telephone and/or radio communications equipment. Applications are currently being accepted on a continuous basis, however this recruitment can close at any given time and without notice. You are encouraged to apply immediately. * Receives 911 emergency calls and major emergency disaster calls from the public for police or other emergency services * Evaluates information to determine location of the emergency and the appropriate personnel and equipment needed * Dispatches emergency units on the computer aided dispatch * Maintains contact with all units on assignment to determine status and location * Provides assistance and explains response procedures * May coordinate with state, county and other local agencies to provide information and coordinate call responses * Answers non-emergency calls for assistance, screens calls and routes calls to appropriate person or office * Inputs data into calls for service for police response * Coordinates with local, state and federal agencies for related information; performs entries into the California Law Enforcement Telecommunications System * Tests communications equipment and reports malfunctions * Performs other functions as assigned One year of clerical or other work experience involving public contact. Graduation from high school or G.E.D. equivalent may be used in combination with experience to provide the knowledge and abilities listed below. Lateral applicants must have completed a probationary period as a Police Dispatcher and possess at least one year of experience as a full-time Police Dispatcher in the state of California within the last three years. Applicants must also possess a valid POST certified Public Safety Dispatcher Basic Course certificate. Additionally, applicants should have the knowledge and abilities listed below Ability to learn: principles, practices, and procedures involved in public safety communications work; operation of radio/telephone receiving and transmitting equipment; some of the geography of the City and the location of streets and important buildings. Ability to: type 35 words per minute; differentiate basic colors; speak clearly in a well modulated voice using good diction; work under stress and exercise good judgment in emergency situations; adjust quickly to changing situations; keep records and prepare reports; hear accurately; effectively read and interpret maps; and establish and maintain effective working relationships with other employees and the public. CHARACTERISTICS OF SUCCESSFUL PERFORMERS: Appropriate individuals prefer a fast paced, highly demanding work environment. They must be logical, level headed, and able to react appropriately and quickly in crisis and in routine situations. As the key link between the Police Department and citizens, dispatchers must be polite, patient and tactful with a focus on community oriented service in support of the Chief's Community Oriented Policing Philosophy. All applicants are required to complete and submit a City application form online, as well as complete the supplemental questionnaire. Please note that resumes will not be accepted in lieu of an online application. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide. NOTE: THE APPLICATION FORM MUST BE COMPLETED IN ITS ENTIRETY. WORK HISTORY MUST GO BACK AT LEAST 10 YEARS (IF APPLICABLE). PAY SPECIAL ATTENTION TO THE 'REASON FOR LEAVING' FIELDS, AND 'DATES OF EMPLOYMENT (YEAR)' FIELDS. ANY APPLICATION WITH ONE OR MORE UNANSWERED FIELDS WILL BE CONSIDERED INCOMPLETE. Applications and answers to the supplemental questionnaire will be thoroughly reviewed by the City staff. Those candidates who possess the most pertinent education, training, experience, and qualifications, will be invited to participate in the selection process, which will include the following (components 2 through 4 may be administered in different order): 1. Audio Typing Test (Performance Exam) (Qualifying): candidates are required to demonstrate a minimum net typing speed ability of at least 35 words per minute. This exam will be available to take online via the testing platform eSkill 2. ECOMM National Examination (Weighted 50%): includes multiple-choice video simulations and computer administered tests in which candidates must listen, multitask, analyze dynamic information, illustrate good judgment in controlling callers, determine the accurate response to callers, and perform accurate data entry. The examination is administered by the National Testing Network (******************************** DO NOT TAKE THE FRONTLINE EXAM UNTIL YOU RECEIVE E-MAIL COMMUNICATION FROM STAFF STATING YOU MEET THE MINIMUM QUALIFICATIONS. (This component will be waived for qualifying lateral applicants) 3. Dispatcher & Background Orientation (Qualifying): hosted by Police Communications staff and covers important topics such as interview preparation, interacting with police personnel and the hiring process. Candidates will also meet with a background investigator and asked to prepare a personal statement and complete a background packet. 4. Sit-Along (Qualifying): allows applicants to shadow a Police Services Dispatcher to experience the day-to-day of the position. 5. Oral Interview Examination: (Weighted 50%) candidates will meet with Police Communications staff, who will evaluate each their training, experience, education, and personal qualifications for the position. NOTE: Candidates must pass every component listed above in order to be placed on the eligible list. Following the completion of the aforementioned civil service recruitment process, the Police Department will receive the names of candidates eligible for hiring consideration and will contact candidates directly to schedule departmental selection interviews with the Police Communications Manager or designee. Candidates who pass the departmental selection interview will be referred to the background unit for a thorough police background investigation. Contents of the background file and results of the background investigation may also be reviewed by the Police Chief prior to selection. The review of suitability for employment will include an examination by a licensed psychologist, a polygraph examination, and a medical examination. Bilingual Oral Fluency Examination (If applicable): will evaluate ability to communicate effectively in both English and Spanish. This component may be administered prior to hire date. Bilingual fluency pay is an additional $300 per month, which is not included in the salary listed at the top of this bulletin. The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation.
    $32k-40k yearly est. 3d ago
  • Transportation Dispatcher

    Altamed 4.6company rating

    Dispatcher job in Monterey Park, CA

    Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn't just welcomed - it's nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don't just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it's a calling that drives us forward every day. Job Overview Responsible for transportation services; receiving incoming/outgoing pick-up calls and scheduling transportation services for the same day. Communicating with PACE centers to coordinate daily transportation for AltaMed patients and participants. Assist with other transportation vendors (e.g., Agape) by facilitating information and back-up service when/if possible. Duties include scheduling, routing, record keeping, and auditing to ensure compliance with AltaMed's policies and procedures. The Dispatcher is responsible for ensuring all drivers are commuting back to base at the end of the day once the assignments are completed. The Dispatcher will also ensure compliance with program deadlines and provide support to others as needed. Minimum Requirements * High School diploma or GED equivalent, required. * Experience in health care, preferred. * A minimum of one year of experience in dispatch services. * Bilingual English/Spanish/Mandarin/Cantonese, preferred. Compensation $25.00 - $25.00 hourly Compensation Disclaimer Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives. Benefits & Career Development * Medical, Dental and Vision insurance * 403(b) Retirement savings plans with employer matching contributions * Flexible Spending Accounts * Commuter Flexible Spending * Career Advancement & Development opportunities * Paid Time Off & Holidays * Paid CME Days * Malpractice insurance and tail coverage * Tuition Reimbursement Program * Corporate Employee Discounts * Employee Referral Bonus Program * Pet Care Insurance Job Advertisement & Application Compliance Statement AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
    $25-25 hourly Auto-Apply 3d ago
  • Public Safety Dispatcher I

    City of Chino, Ca

    Dispatcher job in Chino, CA

    Offering Excellent Benefits $2,488.74 Monthly Benefit Bank for Health Insurance 155 Holiday Hours per Fiscal Year (can be converted to pay) will remain open until the position is filled. Qualified applicants will be invited to attend a written examination as part of this recruitment process. Passing candidates may be invited to an interview. Additional details to be provided prior to testing. You can waive the written exam by submitting a P.O.S.T. Entry-Level Dispatcher Selection Test Battery score of 45 or above, taken within the past 12 months from the date you apply. These results must be attached to your application to be considered. The Chino Police Department is seeking highly motivated individuals to apply for the position of Public Safety Dispatcher I. The Police Communications Center is comprised of 17 Public Safety Dispatchers and three (3) Public Safety Dispatch Supervisors. The center is a new state of the art facility which offers standing and sitting workstations with personal comfort systems at each console. There is also an onsite gym available for a small fee payable to the Police Officer's Association. Typing Requirement: This position requires a minimum typing speed of 40 net words per minute with fewer than 10 errors. A valid typing certificate must be submitted with your application or provided directly to Human Resources before you can be invited to interview. Applicants who do not provide a valid certificate will not be considered. The certificate must be from an accredited school or agency, dated within the past 12 months, and this requirement also applies to internal applicants not currently working in a job classification that requires typing at 40 net words per minute. Note: Typing test results from an online application will not be accepted. Definition: Under general supervision, receives emergency and non-emergency calls; dispatches Police and emergency units; maintains contact with personnel in the field; operates a variety of transmitting/receiving equipment; performs a variety of general support duties related to dispatch activities; and does related work as assigned. Duties/Responsibilities This is the entry-level class in the public safety dispatching class series. Public Safety Dispatcher I's learn to perform dispatching related duties and responsibilities. Advancement to Public Safety Dispatcher II requires an incumbent to successfully complete the Dispatching In-Service Training Program. Advancement to the next level is not automatic and requires an evaluation by management of the incumbent's skill and performance levels. This is a civilian position. Essential Functions: * Receive requests for Police and emergency services over the phone; answer 911 calls; screen incoming calls to determine necessity, priority, and type of response required; monitor other radio frequencies to be aware of incidents elsewhere that may affect operations. * Dispatch, as necessary, Police and other emergency units in response to calls for service or requests from Officers in the field; use appropriate terminology and cite Code sections by number; call public and private agencies, such as allied law enforcement, hospitals, towing services and utilities, and request mutual assistance when necessary. * Keep track of Police unit locations and status; maintain constant radio communication with personnel in the field; run warrant checks on subjects, registration checks on vehicles, and property checks; relay information and instructions to personnel in the field. * Maintain accurate log of incoming service requests and actions taken; prepare other reports and records as directed; maintain files necessary for dispatch as assigned; enter, update, and retrieve information from the computer and teletype networks. * Operate a variety of public safety telecommunications equipment; test and inspect equipment as needed. * Provide temporary and vacation relief for other staff as necessary. * Provide general information to the public; as necessary, refer callers to appropriate agencies; calm callers; maintain professionalism in radio transmissions during hectic, tense, and dangerous situations. * Interact with various federal, state, and local databases to support field units with investigations. * Monitor and operate a variety of sensors such as CCTV cameras and License Plate Readers to provide real time information to field units. * Interact with co-workers at all levels in the organization in a collaborative and customer service-oriented manner. * Maintain prompt and regular attendance. * Perform all duties within the context of the City's Mission Statement and Organizational Values. Qualifications Any combination of education and experience that provides the required knowledge, skills, and abilities to perform the essential job duties of the position is qualifying. A typical example includes: Education: * High School Diploma or G.E.D. Licenses/Certifications: * Typing certificate with a minimum typing speed of 40 net words per minute, with no more than 10 errors, dated no earlier than one year from application date. * Possess certificate verifying successful completion of a P.O.S.T. Basic Dispatch Academy (desirable). Experience: * One year of work experience which required considerable public contact. Knowledge of: * Dispatching activities. * Record keeping principles and practices. * Modern office procedures, methods, and practices. Ability to: * Learn to assess and prioritize emergency situations. * Learn City dispatching codes, policies, and procedures. * Remain calm and learn to make rapid decisions exhibiting sound judgment in emergency situations. * Learn to operate complex radio and telephone systems. * Read and interpret street maps. * Deal tactfully and courteously with the public, City staff, and co-workers. * Understand and follow verbal and written directions. * Use correct English grammar, punctuation, and spelling. * Communicate clearly and concisely, both orally and in writing. * Establish and maintain cooperative working relationships. * Work mandatory overtime as assigned. * Learn to operate a computer terminal and other office equipment quickly, accurately and, at times, concurrently. * Learn to dispatch Police and other emergency units quickly and effectively. * Speak precisely. * Work under pressure and exercise good judgment. * Learn to effectively communicate and elicit information from upset and irate callers. * Use good judgment in handling sensitive and/or confidential matters with discretion and maintain the privacy of such information. Training/Safety Requirements: * Job specific training will be provided according to class specification during work hours. Special Requirements * Must be at least 18 years of age at the time of application. * Work rotating shifts, weekdays, weekends, evenings, and holidays (hours/days will be adjusted as needed). * Report immediately to work for emergency coverage and to other facilities than the Police Department. * Successfully pass a practical test (may be required). * Receive satisfactory results from a background investigation, polygraph test, psychological evaluation, physical examination, which includes a drug screen, and an administrative review. Physical Profile: Category I - Light Physical Effort: Positions in this category require normal physical abilities associated with the ability to read, write, and communicate in a work environment requiring no extraordinary physical strength or special physical qualifications. Characteristics: Work assignments for this category are normally located in a work environment which has no unusual physical requirements or environmental conditions, unless separately identified. Positions in this category require only light physical effort while performing such functions as typing, writing, filing, computing, operating light office equipment, interviewing, counseling, researching, planning, analyzing, and supervising. Positions allocated to this category are distinguished by lack of duties involving strenuous activities. These positions seldom lift more than 20 pounds. Physical Requirements: * Reaching: Reaching above the shoulders to place and/or retrieve objects. * Sitting: Ability to sit with little movement for long periods of time (usually a minimum of two or more hours per day). * Color Vision: Ability to identify and distinguish colors. Details: Department/Division: Police/Dispatch Reports To: Public Safety Dispatch Supervisor Employee Unit: Chino Police Professional Employees Association (CPPEA) IMPORTANT INFORMATION The City of Chino is committed to offering reasonable accommodations to job applicants with disabilities. If you need an accommodation due to a disability, please contact the Human Resources/Risk Management Department at **************. Requests should be made three (3) business days in advance. Prospective employees selected for employment must successfully complete a medical examination and a background check, including professional reference checks. The background check, paid for by the City, also includes Live Scan fingerprinting through the Department of Justice. The provisions of this bulletin do not constitute an expressed or implied contract and any provisions contained in this bulletin may be modified or revoked without notice For questions regarding this recruitment, please contact Human Resources Analyst/Risk Management Analyst, Genevieve Hughes at *********************** or ************. The City of Chino offers a generous benefits package to its eligible employees, including health, dental, vision, life insurance, and a variety of additional voluntary options. The specific benefits available are based on the bargaining unit of your position. To see the specific benefits for your position, please follow the link below to the city website's benefits page and select the benefits document that corresponds to your position's bargaining unit. Employee Benefits | Chino, CA (cityofchino.org) 01 Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application? * Yes * No 02 This position requires the ability to type 40 net words per minute, with no more than 10 errors. If you are selected to interview for this position you will need to provide a valid typing certificate to Human Resources. Please check the instructions on the City of Chino Employment page for information on how to obtain a valid typing certificate. Please select one of the following: * I acknowledge that a valid typing certificate showing 40 net words per minute and dated within the past year, will be required of me. * I have attached the required typing certificate, dated within the last 12 months, showing 40 net words per minute, with less than 10 errors. * I currently work for the City of Chino in a position that requires typing at 40 words per minute. * I am not able to meet this typing requirement. 03 Are you currently working at another agency as a Public Safety Dispatcher, or have you worked as a Dispatcher with another agency within the past 12 months? * Yes * No 04 While not required, successful completion of a P.O.S.T. Basic Dispatch Academy is highly desirable. Do you currently have a certificate verifying successful completion of a P.O.S.T. Basic Dispatch Academy? * Yes * No 05 This position requires you work rotating shifts, weekdays, weekends, evenings, and holidays (hours/days will be adjusted as needed.) Are you available to work this schedule? * Yes * No 06 One year of work experience which required considerable public contact is required. Do you have this required experience and is it reflected on your application? * Yes * No 07 Were you referred to this position by a current City of Chino Employee? * Yes * No 08 If you answered "Yes" to Supplemental Question #7 and were referred by a current City of Chino Employee, please enter the employee's name here: Required Question Employer City of Chino Address 13220 Central Avenue Chino, California, 91710 Phone ********** Website **************************
    $37k-54k yearly est. Easy Apply 24d ago
  • Service Dispatcher

    Toyota of Redlands 4.3company rating

    Dispatcher job in Redlands, CA

    Service Department Dispatcher - We are currently seeking a full time Service Dispatcher for our rapidly expanding dealership group! This is the perfect entry level position for individuals looking to get a "foot in the door" in the automotive industry! JOB DUTIES: Maintaining the standard and quality of service of the organization. Dispatch all incoming Repair Orders to the appropriate Technicians. Write various internal Repair Orders (such as PDI's). Outbound calls to retrieve prepaid maintenance authorizations . Documenting CCR's on Repair Orders and deliver finished Repair Orders back to the Service Advisors. Coordinating work with team members and management. Other tasks and responsibilities as assigned by supervising manager. JOB REQUIREMENTS: While no experience is necessary, an ideal candidate will be dependable, professional, and have a positive, can-do attitude. Other requirements include: 18 years of age or older. General familiarity with a variety of automobiles. Valid driver's license and clean driving record. Excellent communication skills. Pre-employment background check and drug test. JOB BENEFITS: We have a comprehensive pay plan and benefits package that we will go over in detail with post interview candidates Equal Opportunity Employer Job Type: Full-time Salary: $16.00 per hour (salary commensurate with experience) Education: High school or equivalent (Required) License: Driver's License (Required) Language: English (Required) and Spanish (Preferred but not required) Job Type: Full-time The Service Dispatcher Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.00 and $12.00.
    $12-16 hourly 60d+ ago
  • Public Safety Dispatcher - Entry Level

    City of Hemet, Ca 3.9company rating

    Dispatcher job in Hemet, CA

    THE CITY OF HEMET IS AN EQUAL OPPORTUNITY EMPLOYER Join Our Team as a Public Safety Dispatcher - Entry Level Are you calm under pressure, quick-thinking, and passionate about helping others? The City of Hemet invites dedicated and community-minded individuals to apply for the position of Public Safety Dispatcher - Entry Level. This is your opportunity to be the vital link between the public and emergency services. As a Public Safety Dispatcher, you will receive, evaluate, and prioritize emergency and non-emergency calls for assistance-making critical decisions that help save lives and protect the community. The City of Hemet offers a supportive and team-oriented environment, where you will receive comprehensive training, competitive pay and benefits, and the satisfaction of serving on the front line of public safety. If you thrive in a fast-paced environment, enjoy problem-solving, and want to make a difference every day, this is the career for you! Join us in serving the residents of Hemet with professionalism, integrity, and compassion-apply today to start your career in public safety communications! The position is full time, located in the Police Department, and assigned to work rotating day, evening, and night shifts, including weekends and holidays. To learn more about on-the-job duties for this position please click on the video link below. ******************************************* THE POSITION: Public Safety Dispatchers are the unsung heroes and a lifeline for police officers. It's not a job for everyone, but the hundreds of people who call for help, depend on your voice, your directions, and your knowledge to get through an emergency. If you are a highly motivated public safety professional ready to be part of a strong, cohesive team, then join the City of Hemet Police Department where our dispatchers are considered the backbone of the department. With state-of-the-art equipment and training opportunities, you'll provide the excellent service and security people have come to expect from the City of Hemet Police Department. Receives requests for fire and police service over the phone; dispatches as necessary police and/or fire units in response to call for service or requests from officers in the field; keeps track of fire and police unit locations and status; maintains constant radio communication with personnel in the field; operates radio receivers and transmitters in various frequency bands, telephone key modules, teletypewriters, computer terminal stations, alarm signal equipment, and other communications equipment; receives incoming telephone calls and evaluates requests for emergency services; elicits and records essential incident information from callers such as name, address, phone number, and a brief description of the incident; determines the priority and dispatches personnel and equipment for emergency service in accordance with department procedures; answers routine inquiries and refers calls not requiring dispatches to appropriate departments and agencies; maintains radio contact with field mobile units to coordinate emergency services, receives and transmits information; keeps command personnel informed of status of emergency situations; maintains records of communications activities; updates special files, street lists, and maps; tests communications equipment and reports malfunctions; prepares paperwork for field personnel; assumes supervisory duties in the absence of the Communications Supervisor; may perform matron duties; performs related duties and responsibilities as required. KNOWLEDGE: * Principles, practices, and procedures involved in public safety communications work; * Geography of the City and the location of streets and important buildings; * Operation of radio/telephone receiving and transmitting equipment; and * Computer terminal and Teletype operations. Rules, policies, and regulations regarding dispatching services * Police and Fire dispatching procedures and the laws and regulations; * Report writing; and * Record keeping principles; * Applicable federal, state, and local laws, codes and procedures relevant to the assigned area of responsibility; * Knowledge of call screening procedures, call priority rules, radio codes and identifiers, basic elements of a crime; * Principles of functional supervision, training and dispatching operations. ABILITY: * Understand English and speak it clearly in a well-modulated voice using good diction and appropriate grammar; * Oral and written comprehension, oral and written expression; memorization, deductive and inductive reasoning, selective attention, hearing ability, auditory attention; * Learn and apply Federal Communications Commission (FCC) regulations governing voice, radio and teletype communications; * Effectively work under conditions of emergency; * Obtain vital information from individuals in stressful or emergency situations; * Make quick and appropriate determinations in all situations; * Adjust quickly to changing situations and priorities; * Use tact, initiative, prudence and independent judgement within general policy and legal guidelines; * Maintain accurate records; * Type accurately at a moderate speed; * Accurately read and interpret maps; * Remain courteous and calm while interacting with the public; * Handle simultaneous calls; * Listen and comprehend radio calls while talking on the phone; and * Establish and maintain effective working relationships; * Identify and implement efficient work practices and procedures; * Maintain mental capacity which allows the capability of making sound decisions and demonstrating intellectual capabilities; * Train others in the use of communications equipment. MINIMUM QUALIFICATIONS * One year experience in typing and general clerical work. Some experience providing information and assistance to the public is desirable. * High school or GED * College level coursework in radio communications or law enforcement is desirable. CERTIFICATE/LICENSE * Possession of, or ability to obtain, prior to appointment, an appropriate Class C, valid Driver's License; The Public Safety Dispatcher - Entry Level written examination consists of the National Testing Network (NTN) Emergency Communications Test titled ECOMM and typing test. After the posting has closed, applicants passing the minimum qualifications screening will be invited to schedule a testing date through nationaltestingnetwork.com. A minimum rating of 70 must be attained in order to pass the performance examination. Applicant must also achieve a typing speed of 40 net WPM. SPECIAL REQUIREMENTS: Pass a background investigation including polygraph and psychological exam and a medical exam which may include drug testing, an audio test and vision exam; work rotating shifts including weekends and holidays. Employees must be able to work a varying schedule including weekends, weekdays, evenings, and holidays (hours and days are adjusted as needed by the department). WORKING CONDITIONS The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Working Conditions: Essentially all of the employee's time is spent in the Communications Center of the Police Department. The working environment may range from periods of high volume emergency and life-threatening calls for service to periods of little activity. Employees work on a rotating shift schedule that requires the availability to work nights, weekends and holidays. Environmental Conditions: Office environment. CONTINUOUS working indoors, dust from paperwork. Work environment is both formal and informal, team orientated, having variable tasks, pace, and pressure. Work is performed indoors in the office and in meeting rooms. Physical: Shall possess the physical, mental and emotional ability to perform the essential duties of the position without the threat of hazard to self or others. Employees require sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard; ability to communicate verbally to exchange information; work long hours from work station. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds. Vision: See in normal visual range with or without correction; vision sufficient to read computer screens, printed documents, and overhead presentations, and to operate assigned equipment. Hearing: Hear in the normal audio range with or without correction and wear headsets for prolonged periods of time. Selection Process All properly completed applications will be reviewed and the most appropriately qualified candidates will be invited to continue in the selection process. Failure to provide all required application materials will result in disqualification. 302 +he selection process may include any combination of a written exercise, oral interview, and/or skills assessment to further evaluate job related experience and skills. Candidates who successfully complete the selection process will be placed on an eligibility list and will remain eligible for employment consideration for a one-year period. RESUMES ARE NOT ACCEPTED IN LIEU OF COMPLETED APPLICATION FORMS, BUT MAY BE ATTACHED. CANDIDATES WHO REQUIRE A REASONABLE ACCOMMODATION IN THE SELECTION PROCESS SHOULD STATE THEIR NEEDS IN WRITING WHEN SUBMITTING AN APPLICATION PACKAGE. The City of Hemet promotes a smoke, drug, and alcohol free working environment for their employees. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The City reserves the right to rate applicants based on a review of the application materials and to invite only the most qualified applicants to participate in the selection process.
    $46k-59k yearly est. 20d ago
  • Dispatcher - Public Safety -Security

    Intergraded Security Management Group

    Dispatcher job in Rancho Cucamonga, CA

    Public Safety Dispatcher - Security Operations Hourly Pay: $18.50 - $21.00 DOE Shift Availability: All Shifts Full Time (Days, Swings, Weekends, MUST HAVE TWO-WAY RADIO TRAINING AND OR EXPERIENCE Join a Mission-Driven Team Where Your Voice Makes a Difference. Intergraded Security Management Group (ISMG) is currently hiring Public Safety Dispatchers to join our dynamic operations team. If you have a calm, confident voice under pressure and thrive in high-stakes environments, we want to hear from you. Key Responsibilities As a Public Safety Dispatcher, you will be the critical link between the public, our security teams, and emergency services. Your responsibilities will include: Handling incoming emergency and non-emergency calls with professionalism and accuracy. Prioritizing and dispatching security officers and support teams using two-way radio systems. Monitoring field unit locations, status, and live GPS feeds to ensure officer safety and operational coverage. Coordinating with external public safety agencies during emergencies. Maintaining detailed records, logs, and reports related to dispatch and incident activity. Learning and applying ISMG's procedures, local geography, and police/security codes. Utilize our Computer-Aided Dispatch (CAD) Software Qualifications High school diploma or equivalent. Minimum 2 years of clerical experience, preferably in a dispatch or public safety role. Typing speed of 45 WPM (corrected). Valid California Class C Driver's License. Previous experience in public safety or law enforcement dispatching is highly preferred. POST Dispatcher Certification is a plus. What We're Looking For Ability to stay calm, focused, and make quick decisions in emergency situations Strong communication skills (verbal and written). Comfortable working in a fast-paced, technology-driven environment. Willingness to work various shifts, weekends, holidays, and overtime as needed. Team-oriented mindset with a commitment to public and officer safety. Why Join ISMG? We believe our employees are our greatest asset. That's why we offer a comprehensive benefits package, including: Company-Contributed Medical, Dental & Vision Insurance (after 60 days) Paid Holidays (8 per year) Accrued Vacation & Sick Time Shift Differential Pay for Graveyard Company-Paid Life and Accidental Death Insurance AFLAC Disability Coverage Bi-weekly Pay with Direct Deposit Opportunities for Growth and Advancement About ISMG At Intergraded Security Management Group (ISMG), we provide cutting-edge physical security, life safety, and video monitoring solutions. We are committed to innovation, integrity, and the safety of the communities we serve. Ready to Take the Next Step in Your Career? Apply now to become a trusted voice in public safety with ISMG. Requirements Must be able to work days, swings, nights, weekends, and holidays. Prior Law Enforcement or Public Safety experience preferred EXPERIENCE AND TRAINING : Requires equivalent to the completion of the twelfth grade and 2 years of general clerical experience, a typing speed of 45 corrected wpm Possession of, and continuously throughout employment, a valid CA Class C Driver's License. Certificated POST Basic Dispatch training preferred. SUPPLEMENTAL INFORMATION: - Candidates must be able to pass a background investigation along with drug screening. Qualification Guidelines: - Education: Graduation from high school or recognized equivalent. - Experience: Dispatching including two-way radio and call-taking operations. - Ability to type at the rate of 45 wpm. Special Requirements: Ability to work any shift in a 24-hour/day, 7-day/week operation on a rotational basis. Ability to work mandatory overtime. Ability and willingness to wear a mandatory uniform if required.
    $18.5-21 hourly 60d+ ago
  • Lateral Public Safety Dispatcher (COI)

    Military, Veterans and Diverse Job Seekers

    Dispatcher job in Irvine, CA

    To qualify as a Lateral Public Safety Dispatcher, candidates must: Possess a POST Public Safety Dispatcher Certificate Successfully completed a probationary period within a California public safety agency or have one full year of Dispatcher experience within the last four years at time of hire. Typing Ability: Net speed of 40 wpm High school diploma or equivalent. Your Impact: Evaluate incoming calls to determine the appropriate action. Receive and dispatch calls for the Animal Services Operation. Find additional information in the Public Safety Dispatcher job description. Work Environment: The position is required to work a "3/13 schedule" (three 13-hour shifts) per week with paid meal breaks. Public Safety Dispatchers are required to work holidays and weekends, as well as evening, night, and early morning shifts. Rotating through graveyard shifts is required annually. Official uniforms must be worn. Chain of command oriented. Looking for: Exceptional customer service and communication skills. Team-oriented individuals. Ability to work alternating schedules. Ability to remain calm and focused in high stress environments. Desire to make a difference by helping others. All applicants must be able to pass the Public Safety background check process. This includes, but is not limited to, the review of: legal documents, police and driving records, credit profile, motor vehicle insurance, vehicle operation, prior employment records, and performance reviews. Information about the public safety background process may be found at our Police Department Employment page.
    $36k-54k yearly est. 60d+ ago
  • Public Safety Dispatcher

    San Bernardino City Unified 4.1company rating

    Dispatcher job in San Bernardino, CA

    Provides a wide variety of School Police communications services involving radio and other means of communication, intrusion alarm systems, fire alarms, teletype, dispatching personnel, and clerical duties on a rotating work shift. SUPERVISION: Receives supervision from a Public Safety Communication Supervisor, or designee. Exercises no supervision. Examples of Duties EXAMPLES OF DUTIES: Duties may include, but are not limited to the following: * Receives requests for school district law enforcement services and dispatches units via radio. * Maintains contact with School Police department personnel in the field and at assigned school sites. * Provides general phone reception for the School Police department. * Runs warrant checks on subjects, registration checks on vehicles, property checks and student enrollment status using teletype and computer. * Relays information and instructions to personnel in the field. * Maintains accurate log of incoming service requests and action taken. * Compiles statistical reports. * Enters data into computer. * Maintains files. * Provides general information to the public and allied police agencies. * Monitors silent alarm boards. * Maintain a shift bulletin of service requests and actions taken. * Performs job related duties as required. Qualifications EXPERIENCE AND EDUCATION/TRAINING: (These are the minimum experience and education/training standards which will be used to admit or reject applicants for examination.) One year of public safety dispatch experience. AND High school graduation or the equivalent. LICENSES/CERTIFICATES/REGISTRATIONS (At time of appointment and during employment): * A current American Red Cross First Aid Certificate or an acceptable equivalent. * A current American Red Cross CPR certificate which includes infant, children, and adults or an acceptable equivalent must be obtained at time of appointment and provided by the District during employment in a position in this class. Additional Information CLICK HERE TO VIEW THE COMPLETE JOB DESCRIPTION . Only online applications are accepted via ******************************************************* Computer access is available in the Personnel Commission Office. APPLICATIONS: Following closing of recruitment, no additional application material or information will be accepted. RECRUITMENT TYPE: OPEN & PROMOTIONAL (Anyone may apply for this position). ADDITIONAL SALARY INFORMATION: This is a non-exempt position, Regular Classified Salary Range 37. Positions in this classification work 12 hour rotating shifts on a 12-month basis. The probationary period for employees in this classification is 248 paid work days. BENEFITS: Health, Vision, Dental and PERS (retirement). Benefits are available to full-time and part-time employees. For complete details visit Employee Benefits THE EXAMINATION: * Written Examination. WEIGHT: 100% * Typing speed of 30 wpm. WEIGHT: Pass/Fail * Only qualified candidates will be invited to participate in the examination process. * Successful candidates who pass all parts of the examination process will be placed on the eligibility list in order of their relative merit. * Candidates will be notified in accordance with the Personnel Commission Rules. * This eligibility list will be active for a period of (1) year. REASONABLE ACCOMMODATIONS: The Personnel Commission will make every effort possible to ensure that all applicants compete on an equal level. At any time in the employment process, applicants with disabilities may request reasonable accommodations if required. To give district staff adequate time to evaluate each case, and to arrange for accommodations, applicants must submit their request to the Affirmative Action Office at ************** as soon as possible. Failure to do so may result in the inability to provide the necessary reasonable accommodations in a timely manner. Fingerprinting, drug and tuberculosis testing is required of all successful candidates new to the district. District employees and external applicants must upload proof of education and/or training with each application. Acceptable documents include copies of a high school diploma, GED (or equivalent), transcripts (official or unofficial), college degree(s), and/or training certificates. Applications submitted without the required documentation may be disqualified. All relevant experience must be clearly listed in the "Work Experience" section of the application, as resumes will not be considered. In compliance with California SB 1100, a valid California driver's license and automobile insurance are required only for positions in the classification where driving is an essential job function. Closing Date: Continuous-subject to close any time. . Employer San Bernardino City Unified School District Personnel Commission Address 1525 W. Highland Ave. San Bernardino, California, 92411 Phone ************** Website **************************************************************
    $37k-47k yearly est. 29d ago
  • Transportation Dispatcher

    TCI Transportation 3.6company rating

    Dispatcher job in Norco, CA

    Join the TCI Team as a Dispatcher - $22-25/HR| Sun-Fri 2:30pm- 11pm; Off Tues & Sat Are you an experienced dispatcher ready to take your career to the next level with a company that values safety, service, and professional growth? TCI Logistics is seeking a dependable and driven Dispatcher to support and manage our day-to-day transportation operations. This is your opportunity to work with a team that keeps logistics running smoothly-and safely. 📍 Position Overview As a Dispatcher at TCI, you'll play a critical role in coordinating transportation services across our operations. You'll work closely with drivers, dispatchers, mechanics, and other departments to ensure trips are covered, schedules are met, and compliance is maintained-all while delivering exceptional customer service. 💼 Key Responsibilities Coordinate daily operations including dispatching and adjusting driver assignments as needed. Ensure safety is always the #1 priority. Monitor and audit Hours of Service (HOS) for compliance. Work with recruiting and training teams to support new driver onboarding and orientations. Support equipment logistics, maintenance scheduling, and terminal safety activities. Oversee customer service standards, meeting and exceeding performance goals. Maintain clear communication with internal teams and external partners. Organize and lead driver meetings and contribute to a culture of safety and accountability. 🛠️ Skills & Qualifications Excellent communication and interpersonal skills. Strong attention to detail and ability to multitask. Familiarity with DOT compliance and HOS regulations. Ability to lead by example and work as part of a collaborative team. High level of ethics and confidentiality. Experience in dispatch or logistics is strongly preferred. Class A preferred ⏰ Shift Details Sunday-Friday 2:30pm- 11pm; Off Tuesday & Saturday 💲 Compensation Hourly Rate: $22-25/hour
    $22-25 hourly 55d ago
  • Public Safety Dispatcher I/II Flex - Lateral

    City of Corona, California 3.4company rating

    Dispatcher job in Corona, CA

    Public Safety Dispatcher II: $5,695- $6,922 monthly We are not just a public safety agency - we are a dynamic team of individuals who are passionate about making a positive impact on our community. We believe in fostering a work environment that blends professionalism with a spirit of camaraderie and fun. As a Corona Police Department Public Safety Dispatcher II, you will be at the forefront of ensuring public safety while enjoying a supportive and inclusive workplace that values your growth, well-being, and contributions. Join our cutting-edge team as a Police Dispatcher, where quick thinking, sharp judgment, and top-notch customer service are the name of the game. Be the unsung hero who keeps calm in the storm, making split-second decisions that save lives. If you are up for a thrilling career that combines problem-solving with teamwork and a touch of adrenaline, we want you on our team. Step up to the challenge and be part of the force that's shaping the future of public safety. Your journey starts here! If you are passionate about public safety and a hard worker looking to join a fun and "relaxed" working environment this is the perfect position for you. Unlike most positions our dispatchers get to enjoy casual dress attire have a stocked snack bar 24/7 and can enjoy massage chairs during their breaks. We work hard to ensure mental and physical wellness within our department. Furthermore, dispatchers qualify for additional pay incentives such as time and one-half for all holidays worked plus receiving pay for 10 hours in lieu of the holiday. Dispatchers working overtime shall receive either pay or compensatory time off (CTO). Candidates must be available to work assigned and rotating shift and extended hours, including weekends and holidays. To be considered for this position you MUST: 1. Actively be working in a dispatch capacity 2. Attach a valid 5-minute typing certificate of at least 40 wpm or more (test must be taken within 1 year from application date) online testing agencies accepted. 3. Possess a POST Basic Public Safety Dispatch Certificate attach to your application. Candidates who do not meet these 3 requirements will be disqualified from consideration and are recommended to apply for the Public Safety Dispatcher I/II- Entry Level. Knowledge & Education * Completion of the twelfth (12th) grade or equivalent. * Knowledge of operations and services of a comprehensive municipal law enforcement agency and the dispatch function. Including methods and techniques of receiving, prioritizing, and dispatching emergency and non-emergency calls for service. * Familiar with principles, practices, methods, techniques, and terminology used in public safety dispatching, including computer aided dispatch and related emergency systems. Skills/Abilities * Ability to assess and prioritize emergency situations while remaining calm and using sound, independent judgment. * Dispatch appropriate response units for a diverse range of emergency situations. * Quickly and accurately disseminate information. * Effectively communicate with upset and irate callers; obtain necessary information from individuals in stressful or emergency situations. * Compile and summarize information to prepare accurate, clear, and concise reports. * Memorize codes, names, street locations, and other information. * Read and interpret maps and other pertinent documentation. * Within established parameters, make independent decisions that affect the safety of public safety personnel, citizens, and property. * Learn and effectively utilize various law enforcement software programs to retrieve or record information quickly and accurately. * Learn and apply a wide variety of classification codes and computer commands and standard broadcasting procedures and rules. * Operate a computerized dispatch system, and radio and telecommunications systems quickly and accurately. * Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work. Experience * Actively working as a Public Safety Dispatcher. * Possession of a P.O.S.T. Basic Public Safety Dispatch Certificate. Certificate must be attached to your application. * Possession of or ability to obtain a valid CLETS Certification, to be maintained throughout employment. * Level II: One (1) year of increasingly responsible public safety dispatch experience as a Public Safety Dispatcher I with the City of Corona or in a capacity comparable to Public Safety Dispatcher I with the City of Corona and successful completion of a training program. Characteristics * Accountability- The Corona Police Department is a professional police agency staffed by individuals who cherish and maintain the highest standards of conduct and performance. * Integrity- Being truthful and ethical in what we do, what we say, and what we say we do in both our personal and professional lives. * Respect- We are committed to our profession and will always respect one another and the community that we serve. * Inclusion- We are not just diverse; we are welcoming to all. * Teamwork- When we work together to achieve our mission, the department and community will grow stronger. Together, we are better. * Innovation- We provide modern police services and are committed to always improve our organizational practices. This position is FLSA Non-Exempt eligible for overtime compensation. To view the positions complete job description, click here. Application Process This recruitment will be opened on a continuous basis. Candidates are encouraged to apply immediately as this recruitment may close at any time. You will not be able to submit an application for this position once the recruitment closes. Candidates that successfully pass the screening process may be invited for an in person oral interview. The top scoring candidates from the oral interview will be placed on an eligibility list and will be contacted by the department to start the background process in ranked order as vacancies arise. The selected candidates will undergo a thorough background investigation, psychological exam, and medical exam with the Corona Police Department. Background investigation will include but is not limited to the following: * No felony conviction(s). * Submit to a fingerprint and criminal history check - State and Federal Bureaus. * Good moral character as determined by a thorough background investigation. * United States high school graduate, GED, or equivalent. * No conviction(s) of a serious offense, or numerous convictions of minor offenses. * Submit to a polygraph examination. * Successfully pass a medical and psychological examination. * Credit history check, if established, must be satisfactory. COMMUNITY A City whose heritage spans more than a century, the City of Corona, located in Riverside County, California, encompasses around 40 square miles and has a vibrant, culturally diverse population of approximately 168,100 residents. Residents of Corona enjoy a variety of cultural, recreational, and educational opportunities that provide a first-rate quality of life for its residents and visitors. Within an hour's travel time, outdoor enthusiasts can enjoy such winter activities as snowboarding and skiing and such summer activities as surfing, boating, or simply relaxing on a beach. Corona's economy is strong and getting stronger; more than 84,000 people work here. Our retail, commercial, and housing areas are expanding, and office development continues to be strong. THE ORGANIZATION The City of Corona is a General Law city operating under a Council-Manager form of government. Policymaking and legislative authority is vested in the City Council, consisting of a Mayor and four Council Members. Members of the City Council are elected by District to a four-year term. The Mayor is selected by the Council and serves as the presiding officer for one year. The City is organized into the following departments/organizational units: Community Services, City Manager's Office, Economic Development, Finance, Fire, Human Resources, Information Technology, Legal and Risk Management, Police, Planning & Development, Public Works and Utilities. Oversight of these departments is divided between the City Manager and two Assistant City Managers. The City's total operating budget for Fiscal Year 2025 is $ 399.1 million with a General Fund operating budget of $ 209.6 million. Corona enjoys a workforce of 922 dedicated employees who provide high quality services to its residents and visitors each day. ESSENTIAL DUTIES AND RESPONSIBILITIES To view all essential duties and responsibilities,click here. QUALIFICATIONS GUIDELINES To view the qualifications guidelines, click here. PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT To view the physical/mental demands and work environment, click here.
    $5.7k-6.9k monthly 4d ago
  • Public Safety Dispatcher

    Sunset Safety Agency

    Dispatcher job in Industry, CA

    Public Safety Dispatcher - Full-Time Salary: Competitive, based on experience Schedule: Must have open availability, including nights, weekends, and holidays Sunset Safety Agency is seeking a highly skilled and dependable Public Safety Dispatcher to join our operations team. If you excel in high-pressure environments, have strong communication skills, and are passionate about safety and emergency response, we want to hear from you. Position Overview: As an Public Safety Dispatcher, you will serve as a vital link between our field teams and operations, ensuring rapid, clear, and effective communication during routine and emergency situations. Your ability to think quickly and relay critical information accurately will directly support the safety and success of our field personnel and clients. Key Responsibilities: Operate and monitor two-way radio systems to maintain constant communication with field teams. Receive, assess, and prioritize incoming emergency calls and messages. Dispatch appropriate personnel and resources based on urgency, availability, and location. Maintain accurate records of communications, calls, and incident responses. Relay real-time updates and critical information to field personnel and leadership. Coordinate with external emergency services and public agencies when required. Assist in training new dispatchers and help develop communication protocols and procedures. Qualifications: High school diploma or equivalent required; formal training in emergency dispatch or communications is a plus. Previous experience in a dispatch, emergency response, or communications role preferred. Excellent verbal and written communication skills. Ability to multitask and remain calm under pressure in a fast-paced environment. Proficient in using radio systems, dispatch software, and basic office computer programs. Flexibility to work varied shifts, including overnights, weekends, and holidays. Strong attention to detail and organizational skills. What We Offer: Competitive salary and benefits package Comprehensive health, dental, and vision insurance 401(k) retirement plan Supportive and collaborative team environment Ongoing training and professional development opportunities
    $37k-54k yearly est. 60d+ ago
  • Ambulance Medical Dispatcher *NIGHTS*

    Advantage Ambulance

    Dispatcher job in Riverside, CA

    Job DescriptionBenefits: 401(k) Company parties Competitive salary Dental insurance Flexible schedule Free food & snacks Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources Advantage Ambulance is a BLS and CCT ambulance provider headquartered in the county of Riverside, California. Advantage is known for providing the highest quality of care and serving our communities with unmatched commitment. In December 2016, we achieved elite status by achieving the Commission on Accreditation of Ambulance services (CAAS). Only 1% of all ambulance organizations in the United States have achieved this accreditation. As a dispatcher with Advantage, you have an opportunity to work for a great employer...all while playing your part in the company's positive impact in the communities in which we serve. WHAT MAKES ADVANTAGE A GREAT PLACE FOR DISPATCHERS TO WORK: State of the art dispatching center Coveted 12-hour shifts with more days off Dynamic department with experienced and supportive leadership Amenitiesour CEO has been quoted saying I want this place to be supportive, fun, inviting, comfortable, and stocked with snacks and refreshmentsa place that everyone wants to come to each day. Come join our dispatching team and be part of a growing company that values their employees and offers exceptional work/life balance! Our Dispatchers are responsible for answering, evaluating, and triaging all transport requests and deploying the most appropriate resources. We strive for excellence, and as such, expect every EMS Dispatcher to provide each caller with exemplary customer service. REQUIRED/PREFERRED QUALIFICATIONS FOR EMS DISPATCHERS: Possession of an EMT, EMD, or ETC certification or the ability to attain one (Required) Availability to work 12-hour rotating shifts (Required) One (1) year of direct customer service experience (Preferred) Previous work experience in a communications center or as an EMS dispatcher (Preferred) Previous work experience as an EMT, Paramedic, CNA, or LVN (Preferred) High school diploma or equivalent (Preferred) DISPATCHER ROLES & RESPONSIBILITIES: Demonstrate exceptional customer service skills with both internal and external customers Ability to strategically review, plan, and deploy resources Maintain a calm and professional demeanor Take direction, work independently, and as part of a group Promptly answer, evaluate, and prioritize incoming requests for service while communicating effectively with callers Familiarity with company service areas and medical facilities Working knowledge of service area geography, roadways, and traffic patterns Ensure compliance with all company and customer policies and procedures as they pertain to the coordination of patient transport Professionally control difficult interactions and effectively direct the flow of the conversation Proficiency with computer operations, word processing, email, and spreadsheet software programs Operate a multi-line phone system Document all phone and radio transactions using a computer-aided dispatch (CAD) program Attend all mandatory meetings and trainings Perform other duties as assigned by management or the leadership team PHYSICAL REQUIREMENTS Must be able to sit for an extended period of time Requires frequent, repetitive hand movements, standing, walking, reaching, and grasping Must be able to hear and communicate clearly to perform job duties in-person and over the telephone Adequate vision is required in order to read information from printed sources and computer screens BENEFITS: 401(k) Health insurance Employee assistance program Health insurance Paid time off Vision insurance Looking for something better? Join our team*! Apply to this job with your resume to be considered for this position. * Applicants must meet the minimum requirements above to apply. Advantage Ambulance offers of employment are contingent upon the successful outcome of a pre-employment background check, drug screen, and qualification requirements.
    $32k-47k yearly est. 24d ago
  • DISPATCH-CLERK SUPERVISOR, CALTRANS

    State of California 4.5company rating

    Dispatcher job in Santa Ana, CA

    Under the general direction of the Supervising Transportation Engineer, Office Chief of Operations, the Dispatcher-Clerk Supervisor will supervise all District 12 Transportation Management Center (TMC) dispatching functions. The incumbent will supervise the dispatchers, ensuring procedures, laws, and regulations are met. The supervisor will train, approve/manage overtime, schedule works shifts, and hire new dispatchers. The supervisor will also perform the dispatcher's duties as necessary and perform a variety of clerical work consisting of typing, computer data entry, filing, and record keeping. Due to the confidentiality of information handled, all TMC staff are fingerprinted for a background check by the Department of Justice. PARF# 12-6-089 / JC-500130 Eligibility for hire may be determined by your score on the DISPATCH-CLERK SUPERVISOR, CALTRANS exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title. Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job. ************************************* **************************** Apply today to join our team! We especially encourage applicants to check out our Caltrans Career Compass tool! The Caltrans Career Compass is a tool to assist and help candidates understand and succeed in applying to Caltrans positions. You will find additional information about the job in the Duty Statement. Working Conditions This is a reposting of JC-493634. If you have previously applied to this position, you do not have to re-apply. Your application will be considered. Position located at 6681 Marine Way Irvine, CA 92618, Orange County. Multiple positions may be filled from this recruitment. The TMC is a 24/7 operation. Willingness and ability to work rotating shifts (including nights), weekends, holidays, and overtime as required. Vacations may be restricted during peak travel times, during storms, or when TMC is short-staffed. Work in close quarters with the keyboard and video display terminal. Shifts may require working alone at night in the TMC building. Minimum Requirements You will find the Minimum Requirements in the Class Specification. * DISPATCH-CLERK SUPERVISOR, CALTRANS Additional Documents * Job Application Package Checklist * Duty Statement Position Details Job Code #: JC-500130 Position #(s): ************-918 Working Title: DISPATCH-CLERK SUPERVISOR Classification: DISPATCH-CLERK SUPERVISOR, CALTRANS $4,440.00 - $5,561.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: Multiple Work Location: Orange County Telework: In Office Job Type: Permanent, Full Time Department Information Caltrans Mission: Improving lives and communities through transportation. Caltrans Vision: A thriving and connected California. The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success. Department Website: ************** Director's EEO Policy: ******************************************************** Director's EEO Policy Statement: ******************************************************** Special Requirements * The position requires a Drug Screening be passed prior to being hired. * The position requires the ability to type at a minimum 40 words per minute. * Possession of a valid driver's license is required when operating a State owned or leased vehicle. Candidates selected for this position must successfully pass a Department of Justice background check and the incumbent is also required to sign CHP Memorandum of Agreement Form 101A annually. Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Please visit either of the following two websites for a list of evaluation agencies: ***************************** or ********************** Please redact birthdates and social security numbers. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 12/12/2025 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at ********************** When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Transportation California Department of Transportation Attn: Caltrans DHR Contact - JC-500130 1750 E. 4th Street, 1st Floor Santa Ana, CA 92705 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Transportation California Department of Transportation Caltrans DHR Contact - JC-500130 1750 E. 4th Street, 1st Floor Santa Ana, CA 92705 Closed on weekends and State holidays. 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: * Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at ********************** All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. * Resume is optional. It may be included, but is not required. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Knowledge of Microsoft Excel, Word, and Windows is expected. Knowledge of proper radio regulations in accordance with the Federal Communication Commission is required. The ability to understand directions in reference to maps (identifying locations, knowing north/south/east/west, and understanding basic traffic behavior) is essential. Knowledge of office methods and applications, and principles of effective supervision are required. Ability to communicate proficiently, both orally and in writing, follow written and oral instruction, read maps quickly and accurately and speak in a clear and concise manner. An employee is recommended to be able to type at a speed of 40 words per minute. Deal tactfully with Caltrans personnel and the general public. Operate radios, seven-line telephone, computer, fax machine, CMS (Changeable Message Signs), HAR (Highway Advisory Radio), and CCTV (Closed Circuit Television). Think and act quickly in emergencies; analyze situations accurately and take effective action. Must have the ability to supervise a group of dispatchers effectively and contribute to the Department's Mission, Vision, Goals, and policies. Analytical: Must be able to analyze and prioritize all information affecting dispatch operations and take appropriate actions. The employee must be able to understand verbal and written instructions. Must be able to make judgments on what actions to take in the area of the CMS and HAR activation and what information to disseminate based on data received through the Traffic Monitoring Stations (TMS) and information provided by the CHP and Caltrans personnel. Benefits Click HERE to view the Benefits Summary for Civil Service Employees in the State of California. Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Human Resources Contact: Leah Seale ************** ********************* Hiring Unit Contact: Emily Flores ************** *********************** Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Caltrans EEO Office ************** ****************** California Relay Service: ************** (TTY), ************** (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Important Application Instructions: The State application (STD. 678) is required, and each section must be filled out completely and thoroughly. For mailed or hand delivered applications to be considered for this position, the Job Control number (JC-500130), PARF# 12-6-089 and title of the position (Dispatch-Clerk Supervisor, Caltrans) must be included on the STD. 678 form. Electronic applications through your CalCareers account are highly recommended and encouraged. Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position. NOTE: Do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver's license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
    $28k-36k yearly est. 16d ago
  • Transportation Dispatcher

    Fountain Valley Elementary

    Dispatcher job in Fountain Valley, CA

    Welcome to Fountain Valley School District. Located in central Orange County, California, FVSD is comprised of seven elementary and three middle schools. We provide rigorous academic programs and social and emotional support to approximately 6,000 TK - 8th grade students from the cities of Fountain Valley and Huntington Beach. We are proud of the achievements of our schools including California Distinguished Schools and National Blue Ribbon recognition. We pride ourselves in our commitment to doing what it takes for ALL students to reach their potential. We are seeking highly qualified teachers, classified staff and district leadership interested in being part of Fountain Valley School District, and preparing our students for success in the classroom and beyond. FVSD strives to recruit and retain the very best to join our family, seeking candidates committed to inspiring students to be critical thinkers, committed learners and caring citizens. See attachment on original job posting PLEASE ATTACH THE FOLLOWING TO YOUR APPLICATION: Resume Valid CA Class B Drivers License with Passenger + S Endorsements School Bus Drivers Certificate Restriction #1 only Experience Job related experience is required. Education High school diploma or equivalent. Equivalency Graduation from high school and one year experience in the operation of a motor vehicle. PLEASE ATTACH THE FOLLOWING TO YOUR APPLICATION: Resume Valid CA Class B Drivers License with Passenger + S Endorsements School Bus Drivers Certificate Restriction #1 only Experience Job related experience is required. Education High school diploma or equivalent. Equivalency Graduation from high school and one year experience in the operation of a motor vehicle. Comments and Other Information Those candidates meeting the minimum qualifications listed above will be invited to the test at a date to be determined and held at the Fountain Valley School District Office, 10055 Slater Avenue, Fountain Valley. Please bring a valid ID and allow 1.5 hours for the test and instructions. Please watch your email for an invitation to attend.
    $33k-46k yearly est. 17d ago
  • Logistics & Dispatch Coordinator

    Certified Waste Solutions

    Dispatcher job in Anaheim, CA

    (On-site in person position - Anaheim location) The Logistics & Dispatch Coordinator is responsible for communicating with customers regarding delivery or pickup times, and special handling requests. Planning pre-determined routes and accommodating route changes as needed. Preparing dispatch documents, as well as generating bills of ladings (BOLs). Role will also coordinate and oversee the scheduling and dispatching of drivers and vehicles to ensure timely and efficient transportation of materials. This role requires effective cross-collaboration and cross-communication with drivers, customers, and internal departments, as well as the ability to respond promptly to service issues and changes in scheduling. Essential Job Duties and Responsibilities Communicate via phone, and email with service providers, such as trucking companies, brokers, ocean carriers, terminals, global consolidators (brokers), and customs brokers. Negotiate and arrange transport of goods with shipping or freight companies. Prepare bills of lading, invoices, packing list for domestic & export shipments Monitor driver's locations and utilization to coordinate service and schedules Respond to customer inquiries and service requests promptly and professionally Communicate with customers to provide updates on delivery times and address any service issues Coordinate with internal departments to ensure customer needs are met Maintain accurate records of dispatch activities, driver logs, and service calls Prepare and present reports on dispatch operations to management Utilize dispatch software to track and optimize routes and schedules Perform other job-related duties as assigned Qualifications Associate degree in logistics, supply chain, business or related field preferred. 1-3 years of experience in logistics coordination, dispatching, or fleet operations. Strong analytical and problem-solving skills. Bilingual English/Spanish preferred. Proficiency in Outlook, Microsoft Office. Excellent communication and multitasking abilities. Familiarity with waste management operations is a plus. Familiarity with ERP, QuickBooks or tracking software's Fast learner and can-do attitude & customer focus Work Environment and Physical Demands Work is performed inside an office environment with exposure to varying weather conditions, noise, and dust Requires standing, bending, and lifting materials up to 25 pounds Ability to perform repetitive motions and manual labor tasks Visual acuity to monitor operations and identify safety hazards Use of PPE as required by facility guidelines and adherence to safety practices are required
    $34k-45k yearly est. 36d ago
  • Dispatcher - Public Safety

    Chapman University Careers 4.3company rating

    Dispatcher job in Irvine, CA

    The Dispatcher will receive incoming calls for service and emergencies; provide assistance to those who come to the public counter of the Public Safety Department. Monitor and be familiar with video surveillance cameras; recordings and playback. Process parking and bicycle registration. Dispatch officers to the requested services. Relay accurate information and directions to Orange Fire and Police as needed. Enter, update, retrieve information from computer networks and any other duties as needed or assigned to accomplish the mission of the Public Safety Department. The Dispatcher is a non-exempt full-time staff position which assists management within the Public Safety department. The position and is scheduled to work a 4/10 alternative work schedule and operates on a rotation schedule, with evenings, weekends, and on-call rotation duties. Must be able to work varying shifts as assigned. A DMV record check is required before and during employment. Continued employment is subject to satisfactory DMV records review. Responsibilities The Dispatcher will receive incoming calls for service and emergencies; provide assistance to those who come to the public counter of the Public Safety Department. Monitor and be familiar with video surveillance cameras; recordings and playback. Provide live scan fingerprinting services. Process parking and bicycle registration. Receive emergency calls and dispatch resources as needed. Dispatch officers to the requested services. Coordinate calls for service over the phone and radio system. Coordinate responses with local Police and Fire departments. Provide Customer Service information over the phone and at front counter. Any additional duties as needed or assigned to accomplish the mission of the Public Safety Department. This position requires employee to be available during on-call shifts. This position works a 4/10 rotating schedule with shifts working but not limited to: 5:30am - 4:00pm 9:30am - 8:00pm 3:30pm - 2:00am 7:30pm - 6:00am Required Qualifications High School diploma Successful completion of 911 dispatch course within the first 365 days of employment. Chapman will provide. Must have and maintain in good standings, a valid California Driver's License. Experience working in professional office with multiple demands. Correct usage of English spelling, grammar and punctuation. Ability to work under pressure, exercise good judgement, and make sound decisions in emergency situations. Ability to effectively communicate with and elicit information from upset and irate persons. Excellent communication skills to work with a diverse group both inside and outside the university. Answer non-emergency calls for service, determines priority and dispatches emergency units as necessary. Receive emergency 911 calls and dispatches emergency units as necessary Enter, update and retrieve information from computer networks related to vehicle/bicycle registration, wanted persons, stolen property, and authorized building admittance. Perform a variety of record keeping, filing, indexing and other general clerical work. Maintain a variety of logs relating to public safety activities. Must be able to accurately type 35WPM while operating the computer-aided dispatch system to update activities. Operate computer-aided dispatch system to update activities. Maintain a detailed logs of reported assistance, visitors to the front counter and other pertinent information as assigned. Schedule and provide Live scan fingerprinting service as needed. Monitor surveillance cameras. Check functional operations of all surveillance cameras a minimum of once a shift. Monitor mobile security alarm system and in-house file alarm system. Able to work various work shifts. Must be able to provide quality customer service. General clerical experience with the ability to learn and interpret policies and procedures of the department and university. Technical skills to learn enterprise systems and tools. Able to work with high confidential information Ability to learn geographic features within the area and give geographic directions upon request. Sufficient hand/eye coordination to perform repetitive movements in an office atmosphere with multiple demands is an essential part of the job function. Demonstrated knowledge of standard radio broadcasting equipment, procedures and rules.
    $38k-50k yearly est. 60d+ ago
  • Public Safety Dispatcher II

    City of Chino, Ca

    Dispatcher job in Chino, CA

    Offering Excellent Benefits $2,599.32 Monthly Benefit Bank for Health Insurance 155 Holiday Hours per Fiscal Year (can be converted to pay) $10,000 Lateral Hiring Incentive $5,000 at time of hire and $5,000 upon completion of probation will remain open until filled. The Chino Police Department is seeking highly motivated individuals to apply for the position of Public Safety Dispatcher II. To qualify for this position, applicants must have one (1) year of current full-time experience operating a public safety Computer Aided Dispatch (CAD) system, or have been employed as a full-time, non-probationary Public Safety Dispatcher with eligibility for re-hire within the last year (from date of application). The Police Department's Communications Center is comprised of 17 Public Safety Dispatchers and three (3) Public Safety Dispatch Supervisors. The center is a new state of the art facility which offers standing and sitting workstations with personal comfort systems at each console. There is also an onsite gym available for a small fee payable to the Police Officer's Association. Typing Requirement: This position requires a minimum typing speed of 40 net words per minute with fewer than 10 errors. All qualified applicants who are invited to interview will be required to bring a valid typing certificate on the day of their interview. The typing certificate must be from an accredited school or agency and dated within the past 12 months. This also applies to internal applicants not currently working in a job classification that requires typing at 40 net words per minute. Note: Typing test results from an online application will not be accepted. Definition: Under general supervision, receives emergency and non-emergency calls; dispatches Police and emergency units; maintains contact with personnel in the field; operates a variety of transmitting/receiving equipment; performs a variety of general support duties related to dispatch activities; and does related work as assigned. Duties/Responsibilities Public Safety Dispatcher II's are required to be able to dispatch emergency and non-emergency calls to either Police or emergency services personnel out in the field. Promotion to this level is not automatic and requires an evaluation by management of an incumbent's skill and performance levels. This is a civilian position. Essential Functions: * Receive requests for Police and emergency services over the phone; answer 911 calls; screen incoming calls to determine necessity, priority, and type of response required; monitor other radio frequencies to be aware of incidents elsewhere that may affect operations. * Dispatch, as necessary, Police and other emergency units in response to calls for service or requests from Officers in the field; use appropriate terminology and cite Code sections by number; call public and private agencies, such as allied law enforcement, hospitals, towing services and utilities, and request mutual assistance when necessary. * Keep track of Police unit locations and status; maintain constant radio communication with personnel in the field; run warrant checks on subjects, registration checks on vehicles, and property checks; relay information and instructions to personnel in the field. * Maintain accurate log of incoming service requests and actions taken; prepare other reports and records as directed; maintain files necessary for dispatch as assigned; enter, update, and retrieve information from the computer and teletype networks. * Operate a variety of public safety telecommunications equipment; test and inspect equipment as needed. * Train, supervise, and advise Public Safety Dispatch personnel when providing temporary relief for Public Safety Dispatch Supervisor as assigned. * Provide temporary and vacation relief for other staff as necessary. * Work mandatory overtime as assigned. * Provide general information to the public; as necessary, refer callers to appropriate agencies; calm callers; maintain professionalism in radio transmissions during hectic, tense, and dangerous situations. * Interact with various federal, state, and local databases to support filed units with investigations. * Monitor and operate a variety of sensors such as CCTV cameras and Licensed Plate Readers to provide real time information to field units. * Interact with co-workers at all levels in the organization in a collaborative and customer service-oriented manner. * Maintain prompt and regular attendance. * Perform all duties within the context of the City's Mission Statement and Organizational Values. Qualifications Any combination of education and experience that provides the required knowledge, skills, and abilities to perform the essential job duties of the position is qualifying. A typical example includes: Education: * High School Diploma or G.E.D. Licenses/Certifications: * Typing certificate with a minimum typing speed of 40 net words per minute, with no more than 10 errors, dated no earlier than one year from application date. * Possession of certificate verifying successful completion of a P.O.S.T. Basic Dispatch Academy is highly desirable (required for part-time/on-call staff). Experience: * One year of current full-time experience operating a public safety Computer Aided Dispatch (CAD) system; or have been employed as a full-time, non-probationary Public Safety Dispatcher with eligibility for re-hire within one year of the application. * Experience with SunGard/OSSI CAD system (desirable). Knowledge of: * Related office methods and procedures, record keeping system, forms, correspondence, reports, and other materials common to operation of a Police department. * Police and/or emergency service dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency. * Agencies involved with Police activities. * Penal Code, Vehicle Code, and the local municipal code. * 911 System and Deaf Translation System. * Computerized systems used in municipal law enforcement agencies. Ability to: * Understand and follow verbal and written instructions. * Follow standard broadcasting procedures and rules. * Use a wide variety of codes and computer commands. * Read and interpret street maps. * Work safely and efficiently. * Deal tactfully and courteously with internal and external customers. * Use correct English grammar, punctuation, and spelling. * Establish and maintain cooperative working relationships. * Communicate clearly and concisely, both orally and in writing. * Work various shifts. * Work mandatory overtime as assigned. * Operate a computer terminal and other office equipment quickly, accurately and, at times, concurrently. * Respond to emergency and problem situations in an effective manner. * Understand, explain, and apply policies and procedures. * Dispatch Police and other emergency units quickly and effectively. * Speak precisely. * Work under pressure and exercise good judgment. * Effectively communicate and elicit information from upset and irate callers. * Work with minimum supervision. * Learn and apply supervisory skills, such as analyzing and solving work-related problems, assigning work, and training and supervising personnel. * Use good judgment in handling sensitive and/or confidential matters with discretion and maintain the privacy of such information. Training/Safety Requirements: * Job specific training will be provided according to class specification during work hours. Special Requirements * Must be at least 18 years of age at the time of application. * Work rotating shifts, weekdays, weekends, evenings, and holidays; hours/days will be adjusted as needed. * Report immediately to work for emergency coverage and to other facilities than the Police Department. * Successfully pass a practical test (may be required). * Receive satisfactory results from a background investigation, polygraph test, psychological evaluation, physical examination, which includes a drug screen, and an administrative review. Physical Profile: Category I - Light Physical Effort: Positions in this category require normal physical abilities associated with the ability to read, write, and communicate in a work environment requiring no extraordinary physical strength or special physical qualifications. Characteristics: Work assignments for this category are normally located in a work environment which has no unusual physical requirements or environmental conditions, unless separately identified. Positions in this category require only light physical effort while performing such functions as typing, writing, filing, computing, operating light office equipment, interviewing, counseling, researching, planning, analyzing, and supervising. Positions allocated to this category are distinguished by a lack of duties involving strenuous activities. Physical Requirements * Reaching: Reaching above the shoulders to place and/or retrieve objects. * Sitting: Ability to sit with little movement for long periods of time (usually a minimum of two or more hours per day). * Color Vision: Ability to identify and distinguish colors. Details: Department/Division: Police/Dispatch Reports To: Public Safety Dispatch Supervisor Employee Unit: Chino Police Professional Employee Association (CPPEA) IMPORTANT INFORMATION The City of Chino is committed to offering reasonable accommodations to job applicants with disabilities. If you need an accommodation due to a disability, please contact the Human Resources/Risk Management Department at **************. Requests should be made three (3) business days in advance. Prospective employees selected for employment must successfully complete a medical examination and a background check, including professional reference checks. The background check, paid for by the City, also includes Live Scan fingerprinting through the Department of Justice. The provisions of this bulletin do not constitute an expressed or implied contract and any provisions contained in this bulletin may be modified or revoked without notice For questions regarding this recruitment, please contact Human Resources Analyst/Risk Management Analyst, Genevieve Hughes at *********************** or ************. The City of Chino offers a generous benefits package to its eligible employees, including health, dental, vision, life insurance, and a variety of additional voluntary options. The specific benefits available are based on the bargaining unit of your position. To see the specific benefits for your position, please follow the link below to the city website's benefits page and select the benefits document that corresponds to your position's bargaining unit. Employee Benefits | Chino, CA (cityofchino.org) 01 Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application? * Yes * No 02 This position requires the ability to type 40 net words per minute, with no more than 10 errors. If you are selected to interview for this position you will need to provide a valid Typing certificate at the time of your interview. Please check the instructions on the City of Chino Employment page for information on how to obtain a valid typing certificate. Please select one of the following: * I acknowledge that a valid typing certificate showing 40 net words per minute, and dated within the past year, will be required of me should I be selected to participate in an interview. * I have attached the required typing certificate, dated within the last 12 months, showing 40 net words per minute, with less than 10 errors. * I currently work for the City of Chino in a position that requires typing at 40 words per minute. * I am not able to meet this typing requirement. 03 Are you currently working at another agency as a Public Safety Dispatcher, or have you worked as a Dispatcher with another agency within the past 12 months? * Yes * No 04 If your answer to question #3 was "Yes", what is the name of the agency? Please type N/A if non-applicable. 05 While not required, successful completion of a P.O.S.T. Basic Dispatch Academy is highly desirable. Do you currently have a certificate verifying a successful completion of a P.O.S.T. Basic Dispatch Academy? * Yes * No 06 To qualify for this position, you are required to have at least one (1) year of current full-time experience operating a Public Safety Computer Aided Dispatch (CAD) system; OR have been employed as a full-time, non-probationary Public Safety Dispatcher with eligibility for re-hire, within one year of this application. Do you meet this requirement and is this reflected on your job application? * Yes * No 07 Please select your level of experience operating a Public Safety Computer Aided Dispatch (CAD) system: * Less than 1 year * 1 - 2 years * 2 - 5 years * 5 or more years * I have no experience 08 Experience with SunGard/OSSI CAD system is desired for this position. Do you currently have this experience? * Yes * No 09 This position requires you to work rotating shifts, weekdays, weekends, evenings, and holidays (hours/days will be adjusted as needed). Are you available to work this schedule? * Yes * No 10 Were you referred to this position by a current City of Chino Employee? * Yes * No 11 If your answer to Supplemental Question #10 was "Yes," and you were referred by a current City of Chino employee, please enter the employee's name here: Required Question Employer City of Chino Address 13220 Central Avenue Chino, California, 91710 Phone ********** Website **************************
    $37k-54k yearly est. Easy Apply 24d ago
  • Public Safety Dispatcher (COI)

    Military, Veterans and Diverse Job Seekers

    Dispatcher job in Irvine, CA

    Make a difference in your community as a Public Safety Dispatcher and join a first-class department who embodies integrity, quality service, accountability and respect. Public Safety Dispatchers are the primary link between the public and police officers receiving 9-1-1 emergency and non-emergency calls. Your Impact: Evaluate incoming calls to determine the appropriate action. Receive and dispatch calls for the Animal Services Operation. Find additional information in the Public Safety Dispatcher job description. Work Environment: The position is required to work a "3/12 schedule" (three 12-hour shifts) per week. This includes working the graveyard shift. Structured work environment with pre-scheduled meals and rest breaks. Official uniforms must be worn. Chain of command oriented. Minimum Qualifications: Typing Ability: Net speed of 40 wpm High school diploma or equivalent. Prior public safety dispatch experience preferred, or any combination of education and experience that provides equivalent knowledge, skills and abilities. Successful completion of City of Irvine/POST certified dispatch training program is required after hire. Expedited Process for Lateral Applicants: Applicants who are currently employed as a police dispatcher with a California POST agency and possess a POST Public Safety Dispatcher certificate will be waived from the Criticall and the written exam requirement. The selection process for lateral applicants will include an expedited examination process and background investigation prior to appointment. Looking for: Exceptional customer service and communication skills. Team-oriented individuals. Ability to work alternating schedules. Ability to remain calm and focused in high stress environments. Desire to make a difference by helping others. *Public Safety Dispatchers are required to work holidays and weekends, as well as evening, night, and early morning shifts. Dispatchers work 12-hour shifts. One week you will work three 12-hour shifts; the next week you will work three 12-hour shifts and one 8-hour shift.
    $36k-54k yearly est. 60d+ ago

Learn more about dispatcher jobs

How much does a dispatcher earn in Rialto, CA?

The average dispatcher in Rialto, CA earns between $28,000 and $53,000 annually. This compares to the national average dispatcher range of $27,000 to $44,000.

Average dispatcher salary in Rialto, CA

$39,000

What are the biggest employers of Dispatchers in Rialto, CA?

The biggest employers of Dispatchers in Rialto, CA are:
  1. Sugar Creek Station
  2. National Express
  3. Oldcastle Infrastructure
  4. InnovAge
  5. Transdev Services, Inc.
  6. City of Fontana
  7. Nevoya
  8. Transdevna
  9. Uniuni Logistics
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