Dispatcher jobs in Rochester, NY - 182 jobs

Milton CAT is seeking an experienced Service Dispatcher. Dispatchers are responsible for providing scheduling, communication, and support for scheduling of shop work and problem solving. A tremendous emphasis is placed on follow through and a positive attitude. Responsibilities include scheduling both major and minor repairs and overhauls as well as ongoing preventative maintenance work. Your ability to work effectively under pressure is a must. Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential. Pay Range: $65,000-75,000/yr. This is a salaried position. Benefits include: Paid Time Off + 8 company paid holidays Medical, Dental and Vision insurance options for Employee and Family Disability & Life Insurance Packages Competitive Retirement Plan Tuition Reimbursement - available to FT employees with 1 year+ of service Employee Assistance program (EAP) Additional supplemental offerings and discount programs Employee Referral Program Responsibilities Answer phones and receive requests for service, quotes and installation. Confirm with customer scheduling of work. Track progress, check work status of field technicians to ensure the timely servicing of customer orders. Schedule, route and assign work to shop service technicians. Opens and update work orders. Analyze customer problems and prepare reports and problem logs as requested. Assists in time card entries, reviewing, closing and invoicing work orders. Maintains customer files. Passes on lead for work to other departments. Communicates with the credit department to ensure financial needs are met. Maintain a professional and proper personal appearance at all times adhering to company policy. Flexible to work after hours when needed to meet customer needs. Performs related duties as assigned. Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports. Qualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. High school diploma or (GED) equivalent, with college or trade school preferred. Proficient in the use of a computer and related software (Word, Excel, etc.). Strong written and verbal communication skills. Strong problem solving skills and be detailed oriented with a high level of accuracy. Basic math skills. Ability to perform duties with a sense of urgency, exceeding customer expectations. Ability to work with minimal supervision. Excellent organizational skills. Must be able to work in a dynamic, fast paced service environment. Preferred Skills and Competencies Power Generation or Marine service/maintenance knowledge a plus This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process. Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.

This is a communications position in the Emergency Communications Department involving the use of a computer terminal, radio, and telephone equipment for the efficient relay of information and dispatch of personnel and equipment used in the protection of life and property. 911 Dispatcher I differs from 911 Telecommunicator in that the Telecommunicator receives the initial complaint and relays the information to the Dispatcher, who then determines the appropriate course of action to send either Police or Fire personnel. Employees of this class must exercise judgment, alertness, and responsiveness in emergency situations. Employees are expected to work on a wheel schedule, involving various shifts which cover day and night hours and to work overtime as needed. Employees are under the direct supervision of the shift supervisor and may also receive direction and guidance from higher level dispatchers. Related work is performed as required. * Sets priorities among incoming messages to determine which should be transmitted first; * Keeps accurate status of exact location of equipment and personnel of mobile units by maintaining radio contact; * Monitors radio frequencies, listens for important information, and transmits routine and emergency messages by radio or computer terminal to field units; * Receives complaints, messages, or emergency calls by telephone, radio, or computer terminal; * Assigns work activities to field units, especially in emergency situations or when changes from routine are required; * Trains new employees (using on the job training) in tasks of same or lower level; * Maintains logs either manually or on computer of radio and telephone communication; * Retrieves information from reference books, files, maps, local, state, and national Criminal Justice Information Services (CJIS) systems to determine appropriate course of action or to obtain necessary information; * Serves as Telecommunicator; * Attends monthly staff meetingsscheduled training as required; * Notifies supervisor of need for repair service on equipment; * Testifies in court as needed. I. High school diploma or Equivalent; OR II. Completion of the Public Safety Communications course of study offered by the Rochester City School District. SPECIAL REQUIREMENTS: * Must have satisfactory police record and background check including FBI fingerprinting. * Must undergo a medical examination that will test, but will not be limited to: vision, hearing, speech, physical ability to sit for long periods, and must pass a psychological evaluation. * New hires and re-hires must pass a drug test.

Full-time Description Dispatch/Service Coordinator We are seeking a detail-oriented and proactive Dispatch Service Coordinator to join our team. In this role, you will be responsible for managing service vehicle scheduling and routing to ensure smooth and efficient operations. Your effective communication and organizational skills will be essential in coordinating dispatches, providing drivers with timely information, and maintaining excellent service standards. Key Responsibilities: - Oversee vehicle scheduling and routing to optimize operational efficiency - Dispatch vehicles as needed, communicating assignments clearly to drivers - Provide timely and accurate information to drivers throughout their shifts - Answer phone calls and respond to inquiries during business hours - Complete invoicing for all completed service calls, ensuring accuracy and timeliness Join our dynamic team and contribute to a well-organized, customer-focused transportation operation. We offer a collaborative work environment, opportunities for growth, and comprehensive benefits to support your professional development. Requirements Skills and Qualifications: - Must be 18 years of age & have a valid driver's license - Experience in transportation, logistics, or dispatching roles - Strong organizational and time-management skills - Excellent communication and interpersonal abilities - Ability to multitask and prioritize in a fast-paced environment - Proficiency in basic computer applications and invoicing software Salary Description $18 - $24 per hour

Job DescriptionDescription: Dispatch/Service Coordinator We are seeking a detail-oriented and proactive Dispatch Service Coordinator to join our team. In this role, you will be responsible for managing service vehicle scheduling and routing to ensure smooth and efficient operations. Your effective communication and organizational skills will be essential in coordinating dispatches, providing drivers with timely information, and maintaining excellent service standards. Key Responsibilities: - Oversee vehicle scheduling and routing to optimize operational efficiency - Dispatch vehicles as needed, communicating assignments clearly to drivers - Provide timely and accurate information to drivers throughout their shifts - Answer phone calls and respond to inquiries during business hours - Complete invoicing for all completed service calls, ensuring accuracy and timeliness Join our dynamic team and contribute to a well-organized, customer-focused transportation operation. We offer a collaborative work environment, opportunities for growth, and comprehensive benefits to support your professional development. Requirements: Skills and Qualifications: - Must be 18 years of age & have a valid driver's license - Experience in transportation, logistics, or dispatching roles - Strong organizational and time-management skills - Excellent communication and interpersonal abilities - Ability to multitask and prioritize in a fast-paced environment - Proficiency in basic computer applications and invoicing software

Now Hiring: Automotive Service Dispatcher Employment Type: Full-Time Are you organized, detail-oriented, and great at keeping things moving? We're looking for an Automotive Service Dispatcher to join our growing team! In this role, you'll be the communication hub of our service department-coordinating workflow, assigning jobs to technicians, and ensuring our customers receive fast, reliable service. What You'll Do Efficiently dispatch repair and maintenance jobs to technicians based on skill level and availability Maintain clear communication between service advisors and technicians Monitor work progress to ensure on-time completion Update repair orders and manage workflow in the shop management system Help maintain a smooth, organized, and safe shop environment Assist with customer updates as needed What We're Looking For Experience in an automotive service environment (dispatching preferred) Strong organizational and multitasking skills Excellent communication and problem-solving abilities Ability to thrive in a fast-paced shop Basic computer skills; familiarity with shop software a plus A team player with a positive, professional attitude Why Work With Us? Competitive pay Health, dental, and vision benefits Paid time off and holidays Opportunities for career growth and training A supportive team and a well-organized shop How to Apply Send your resume to [email/contact info] or stop by [location] to apply in person!

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 612 Wilson Blvd, Rochester, New York, United States of America, 14627 **Opening:** Worker Subtype: Regular Time Type: Scheduled Weekly Hours: 40 Department: 100037 Department of Public Safety Work Shift: UR - Rotating (United States of America) Range: UR PSOA 025 H Compensation Range: $21.29 - $27.53 _The referenced pay range represents the first and last step pay rates for this job, as set forth in the applicable collective bargaining agreement. Individual pay will be set in accordance with terms of the applicable collective bargaining agreement._ **Responsibilities:** Operates a Public Safety Department Communications Center to provide for the protection of University property, University students, visitors, patients and personnel and their property. SUPERVISION AND DIRECTION EXERCISED:Directs Officers to areas according to needs. MACHINES AND EQUIPMENT USED:CAD/RMS Dispatching System, Two-way radios, CCTV, Alarm Monitoring, Telephone System. TYPICAL DUTIES:1.Continuously monitors alarms and dispatching systems.2.Dispatches Officers to areas according to needs or in an emergency in accordance with established procedures and/or the orders of the Officer-in-Charge. 3.May relay orders of the Officer-in-Charge in accordance with established rules and procedures. 4.Informs the Officer-in-Charge of all Public Safety activity taking place during the shift. 5.Follows established procedures and/or the orders of the Officer-in-Charge in making outside calls to fire, police, etc. 6.Answers telephone and radio calls. Notifies the Officer-in-Charge of non-routine situations and notifies Officers of routine situations which are then handled in accordance with standard procedures. May announce situations within the hospital in accordance with established wording and procedures. 7.Makes a daily check of communications equipment as to number, operability and condition, and reports to the Public Safety Director. 8.Maintains Security logs, journals and files; maintains electronic records. 9. Assists in orientating and training new dispatchers.QUALIFICATIONS:High School Diploma. Requires the ability to read and write, to use arithmetic and to meet and deal effectively and courteously with the public, students, faculty and staff. The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a **Current Employee,** please **log into my URHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

Benefits: 401(k) Dental insurance Health insurance The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan. Benefits Paid Training Careers Advancement Opportunities Flexible Scheduling Competitive Compensation Year-Round Work Health Insurance Company Paid Dental and Vision Insurance 401 K Company Paid Life Insurance, Long Term Disability and Supplemental Disability Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with TRS Heating service technicians, and service customers. Representative duties include: Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals. Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians. Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives. Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager. Performing related staff-level duties as directed by the Service Manager. Job Qualifications: Detail Orientated Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry, but not required. Excellent oral and written communication skills, including the ability to work with diverse customer groups. Knowledge of HVACR-related terms is helpful but not required. Compensation: $20.00 - $25.00 per hour There are many exciting options for a career in HVACR waiting to be explored. If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!

Job DescriptionBenefits: 401(k) Health insurance Paid time off Training & development Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive non-emergency calls and make quick decisions to ensure that customers are picked up from their address on time and dropped off at the appointments on time. The ideal candidate is highly organized with the ability to multi-task and work well under pressure. Responsibilities Collect and put information from callers into system Prioritize calls according to the level of urgency Transmit information to the appropriate person or department Direct drivers to appropriate location Monitor status of the drivers Qualifications 2-3 years' experience as a Dispatcher in a Non-Emergency Medical Transportation company Excellent typing and data entry skills Understanding of best practices and procedures for non-emergency medical transportation Strong verbal and written communication skills Highly organized with the ability to multitask and prioritize Ability to work well under pressure Computer literate

Job Title: Automotive Service Dispatcher / Shop Foreman Company: Fox Toyota Subaru Employment Type: Full-Time Salary: $65,000 Annually About Us Fox Toyota Subaru is a well-established automotive service center dedicated to providing top-tier maintenance and repair services. We pride ourselves on quality workmanship, customer satisfaction, and a strong team environment. We are currently seeking an experienced Automotive Service Dispatcher / Foreman to join our leadership team. This position plays a crucial role in ensuring the shop runs efficiently and that all work is performed to high standards. Job Responsibilities Dispatch and Schedule Work Orders: Assign jobs to technicians based on skill level and workload to maximize efficiency and productivity. Oversee Shop Operations: Ensure daily workflow meets deadlines, monitor repair progress, and communicate any delays or changes to advisors and customers. Quality Control: Perform final checks on completed work to ensure repairs meet company and manufacturer standards. Technical Support: Assist technicians with diagnostics and repair strategies when necessary. Team Leadership: Mentor technicians, provide training as needed, and promote a positive and productive work environment. Inventory & Equipment Oversight: Monitor usage of parts and tools; ensure proper maintenance and care of shop equipment. Health & Safety Compliance: Enforce safety protocols and cleanliness in the service area. Requirements Proven experience as a dispatcher, shop foreman, or senior automotive technician Strong understanding of automotive repair and maintenance procedures Excellent organizational and leadership skills Strong problem-solving ability and attention to detail Ability to prioritize in a fast-paced environment Strong communication and interpersonal skills ASE certifications preferred Valid driver's license and a 3 year clean driving record Why Join Us? Full benefits - including paid vacation, sick, holiday. 401(k), and Supplemental insurance. Work with a supportive and experienced team Opportunity for advancement Ongoing training and certification support Competitive pay and benefits Modern, well-equipped facility

Replies within 24 hours Benefits: 401(k) matching Company parties Competitive salary Paid time off RD Appliance Service, Corp. is a family owned and operated residential and commercial appliance repair business serving Long Island since 1963. We are are seeking a dispatcher. As a dispatcher you are responsible for coordinating service calls booked by our customer service team and creating efficient routes for technicians. Exemplifying our code of values, you show respect and courtesy to all customers and employees. The core values of our company are Honesty, Integrity, Professionalism, Technical Expertise and Mutual Respect. We set the standards for professionalism and expertise in our industry and strive to provide the highest quality appliance service in our area. We service most brands of residential appliances but primarily focus on high end brands. We have contracts with exclusive residential manufacturers as well as well known commercial customers. The expectations are high for our employees but we go out of our way to provide a positive company culture and an environment that is friendly and upbeat. If you are an experienced dispatcher and are looking to work for an organized, well structured and professional service company this is the place for you. This position is right for you if you have proven communication skills with supervisors, employees, and customers. Responsibilities: Review unassigned jobs and assign them to a technician based on skills and zones Create efficient routes for technicians Reschedule jobs when needed Review scheduled jobs for efficiency Resolve potential scheduling conflicts Schedule and route return part install trips Check on part ETAs to plan ahead for return trips Monitor commercial dispatches and calls Communicate with commercial techs to schedule these jobs Act as backup customer service representative during downtime Schedule vehicle maintenance to fit into technician routes Various other related, less urgent tasks during downtime Required Qualifications: Experience dispatching for home services companies Geographical knowledge of Long Island and NYC Professional phone etiquette Ability to prioritize and multitask Positive and professional demeanor Attention to detail Excellent written and verbal communication skills Organizational Skills Computer Skills Desired Qualifications: Experience with scheduling and routing service calls Experience with Service Titan software Appliance repair service knowledge General home appliance knowledge Benefits: PTO Paid holidays 401K Hours: Monday - Friday 8 am - 5 pm Eastern Standard Time Compensation: $25.00 per hour RD Appliance Service, Corp. is family owned and operated since 1963. We strive to be the most professional service company in our area by focusing on providing honest and accurate assessment and diagnosis of customer equipment while also respecting the customers home and time. This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.

Job Description Coordinate work flow between our customers, service advisors and technicians: Workload Distribution: Assign repair orders to technicians based on their specific skill level (e.g., Master vs. Entry-level), current availability, and the priority of the repair. Workflow Management: Monitor the real-time progress of all active repair orders to ensure "promise times" (completion deadlines) are met. Inter-Departmental Liaison: Coordinate with the Parts Department to ensure necessary components are available and with Service Advisors to update them on job statuses or changes in cost estimates. Quality Control & Compliance: Review completed repair orders for accuracy and ensure technicians follow warranty procedures and time-tracking protocols (e.g., flag time). Administrative Duties: Maintain accurate records of repair logs, manage shop scheduling software, and open/close repair orders as needed Skills and Qualifications: Technical Knowledge: A strong understanding of automotive terminology and repair processes is essential; some shops prefer candidates with experience as a former technician. Software Proficiency: Experience with Dealer Management Systems (DMS) such as Reynolds & Reynolds or CDK is highly preferred. Communication: Must be able to relay clear, concise instructions to technicians while maintaining professional contact with advisors and management. Multitasking: The ability to handle high-pressure situations and adjust schedules on the fly for emergency walk-ins or unexpected delays. Benefits: * $55,000 to 75,000 per year based on experience * Health & Life Insurance * 8 Paid Holidays * Vacation & Paid Sick Leave * 401K retirement plan

Job Title: Service Dispatcher Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. Essential Duties Implements and maintains an effective dispatch system. Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required. Prioritizes and controls all comebacks to ensure proper and prompt attention. Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation. Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer. Maintains timely and professional contact with service customers. Maintains an organized and up-to-date repair log. Prepares estimates when required. Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly. Opens and closes repair orders. Checks customer credit status. Ensures that technicians follow warranty material disposition procedures. Communicates job status with the next shift supervisor. Schedules maintenance for service department vehicles and equipment. Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed. Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment. Advises parts manager and service manager of repetitive shortage so that corrective action can be taken. Maintains high customer satisfaction ratings. Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc. Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department. Maintains a clean work area. Maintains a professional appearance. Other tasks as assigned. Marginal Duties [If applicable.] Supervisory Responsibilities [If applicable.] Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Certificates, Licenses, Registrations Valid Driver's License Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job Title: Service Dispatcher Department: Reports To: FLSA Status: Prepared By: Prepared Date: Approved By: Approved Date: Revised Date:

Who We Are Day & Nite All Service is a leading HVAC/Refrigeration service provider to businesses on the East Coast and Texas. We provide the highest level of service, trustworthiness, professionalism, and quality based on our people, standards, and practices. Who You Are The Dispatcher is responsible for coordinating and overseeing daily service operations by assigning field technicians, managing customer communications, and ensuring timely resolution of Hardware repairs/Kitchen equipment requests. This role requires strong multitasking abilities, excellent communication skills, and the ability to make quick, informed decisions in a fast-paced environment. What You'll Do Key Responsibilities: Dispatch service technicians to customer locations, ensuring timely response and efficient workflow. Manage a high volume of incoming customer calls; document information accurately and provide exceptional service. Coordinate with field personnel to optimize routes and schedules to reduce travel time and improve productivity. Collaborate with internal departments to prioritize urgent requests and resolve critical issues quickly. Maintain detailed records of dispatch activities, including work orders, and technician schedules. Provide technicians with clear instructions regarding job requirements, customer expectations, and safety protocols. Communicate proactively with customers regarding ETAs, delays, service updates, and follow-up needs. Address and resolve customer concerns by actively listening and offering appropriate solutions. Assess situations and make informed decisions regarding resource allocation and technician availability. Analyze data such as inventory levels, customer orders, and production schedules to develop optimal routing strategies. Develop and maintain standard operating procedures (SOPs) for consistent and efficient dispatch operations. Stay up to date on industry regulations, policies, and best practices related to logistics and customer service. What You Bring Qualifications: High school diploma or equivalent; additional training in logistics or customer service preferred. Experience in dispatching, scheduling, or service coordination. Strong communication, multitasking, and problem-solving skills. Ability to work in a fast-paced environment and make quick decisions. Customer-focused with a professional and positive attitude. What We Offer Benefits:• Hourly rate based on experience and company growth potential• Factory training and development• Advancement supervisory program• Health insurance, as well as Life insurance• Dental, Vision, and 401K plan• Vacation and sick paid time off• Paid holidays• Referral & Bonus Programs• Professional development assistance Salary: $20-$23 per hour based on experience. #IND1

Serves as shift supervisor/dispatcher for Centralized Patient Transport on the Evening shift. Provides leadership, direction and support to the Central Transport staff to ensure compliance with all policies and procedures related to the transport of patients. Dispatches transporters for patient movement, ensuring the transportation team is performing to protocol, addressing concerns promptly, scheduling job assignments when and where necessary. Assists in the training of new members of the Transport team. Completes surveys with members of the clinical team and patients to ensure the Transport team is providing an excellent service, and promptly follows up on any concerns. The dispatcher will also be responsible for completing assessments to ensure all procedures are being followed. Transports patients following all policies and procedures when needed. The Central Transport Shift Supervisor/Dispatcher exemplifies the Upstate mission, vision and values and acts in accordance with Upstate policies and procedures. Minimum Qualifications: Associate's degree and 3 years of relevant experience or equivalent combination of education and experience plus excellent written/oral communication, organizational, and customer service and computer skills required. Preferred Qualifications: Relevant experience in a hospital or healthcare setting. Prior experience working with patient transport delivery systems and in a leadership or supervisory capacity strongly preferred. Work Days: Monday-Friday 3:00pm-11:30pm. Occasional coverage for other shifts may be required. Weekends and holidays may be required. Message to Applicants: Recruitment Office: Human Resources Department Executive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at ************** or via email at ****************.

Are you interested in taking your career to the next step with an industry leader? Do you have a knack for scheduling, organizing, and planning? Then we have a job for you! We are a leading home services provider and due to our continued growth we are looking for responsible and reliable individuals to serve as Service Dispatchers. As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to customer requests using our scheduling and mapping technology. We offer competitive compensation, benefits for full time roles as well as overtime opportunities. You may also find room for advancement with us. If this sounds like the kind of career move you've been wanting to make and you meet our qualifications, we want to talk with you! Responsibilities: As a Service Dispatcher, you will use your communication and active listening skills to devise the most efficient solutions. Specific duties include: Scheduling service calls and providing work orders for Service Technicians according to urgency Reviewing jobs in the service monitor to ensure they are dispatched and assigned as required Communicating with other Dispatchers, Service Technicians and other departments Requirements: As a Service Dispatcher, you must be pleasant, professional and possess the ability to function equally well both independently and in a team environment. You must also be highly detail-oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills as well as the ability to interact effectively with both customers and coworkers. Specific qualifications include: High School Diploma or Equivalent 1 -2 years prior dispatch experience preferred Prior experience in a customer service setting a plus Proven problem solving skills Ability to work well in a fast paced environment Proficiency with the MS Office Suite, MS Outlook and Web navigation Benefits: As a Service Dispatcher, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success and so, we are committed to your professional development. In addition, you may find opportunities for advancement to roles of greater responsibility with us. Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including: · Medical coverage (F/T staff) · Dental coverage (F/T staff) ·Retirement Savings ·Plus more! Build a rewarding career with an industry leader! Apply now! We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.

Job Description InstaCare EMS is seeking new and experienced Emergency Medical Dispatchers to work from our Brooklyn headquarters located in Coney Island. WHY WORK WITH INSTACARE EMS: Flexible Schedules Weekly Paychecks Paid Time Off Professional Work Environment Friendly, Dedicated Coworkers The dispatcher position is critical to the efficient assignment of resources to customers and clients served by the company. All communications between crews, callers, hospitals, management and others flows through the dispatcher. This position requires a strong team player with a professional attitude, excellent customer service skills, and the ability to work well under pressure to ensure that all calls are responded to safely and rapidly. Key Duties and Responsibilities: Working directly with hospitals, healthcare provider, facilities, patients, patient's family members and patient caretakers' patient to set up any and all transport Verifying patients' insurance coverage Answering phone calls and making phone calls Taking insurance information for company billing department Processing credit card payments Dispatching calls using radio codes and practices Required Knowledge, Skills and Abilities: Knowledge of Medical Terminology Excellent interpersonal and communication (both verbal and written) skills and ability to communicate clearly in English Strong attention to detail and the ability to multi-task in a fast paced environment Ability to establish effective working relationships with personnel from multiple departments and divisions Flexibility to work nights, weekends, and holidays as needed - due to the nature of the EMS industry we operates 24 hours a day, 7 days a week Preferred Experience: Previous Emergency Medical Services (EMS) experience, Strongly Preferred Previous experience utilizing Computer Assisted Dispatch (CAD) systems or similar systems InstaCare EMS is proud to be an Equal Opportunity Employer. InstaCare EMS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR UsNaFGCQGm

LOGISTICS COORDINATOR / CALL CENTER CUSTOMER SERVICE/ DISPATCHER We are seeking a Call Center Customer Service / Dispatcher for our fast-paced service business. Our company is thriving because we provide outstanding service, trustworthiness, professionalism and quality. Dispatch experience is a strong plus, along with someone who is a quick thinker, has a calm disposition and customer service background. Key Responsibilities: Communicate with customers via phone, email, chat or text Enter new service requests and assign them to appropriate technicians Coordinate with internal departments to ensure successful completion of tasks Using Web Board tools to plan technician schedules utilizing zones and certifications for maximum utilization Schedule parts jobs in advance confirming appointments with customers utilizing analytics Partner with Business Units to schedule and complete recurring Preventive Maintenances Requirements: Prior dispatch and direct customer experience or related work history Excellent communication skills with the ability to successfully interact with a diverse group of employees and customers via phone, email, chat and text Effectively perform job duties in a fast-paced and often hectic environment while maintaining company standards for customer service Advanced computer skills and familiarity with Microsoft Office products Neat & organized work habits including ability to multi-task Ability to use analytics to direct activity and make decisions based on data Experience in HVAC industry, a plus Benefits: Health insurance with generous company contribution Dental, Life Insurance, Disability, and Vision 401K plan with employer match Vacation and sick days Paid holidays Training & Development programs Shifts: Monday - Friday Full Time & Part Time shift available On site - In office only

Customer Service Dispatcher 1-3 years experience Customer Service Dispatcher requires: Proficient with computers Windows applications Oracle experience a plus Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the system. Take service calls, communicate Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed. Reassign work as needed, making judgments based on current workloads & priorities.

The Aviation Center at Farmingdale State College seeks a part-time dispatch coordinator. Responsibilities include, but are not limited to: * Dispatching and Tracking Active Training Flights on Radar * Managing Student Training Schedule * Cancellation Analysis and Creating Data Reports when Required * Coordinate Recourse and Equipment Usage * Ordering and Managing Pilot Supplies * Ensuring Ramp Safety, Building Security, and Submitting Safety Reports as Required * Opening and/or Closing the Aviation Center * Coordinate Aircraft Fueling and Deicing * Assist with Student Registration * Initial and Recurrent Training of New Air Bosses Requirements: One of more of the following preferred, but not required: * Prior Experience as an Aircraft Dispatcher * FAA Dispatcher Certificate * One or More Pilot Certificates Additional Information: The Consumer Information web page can be viewed at the following link *********************************************************** This page describes various services, information and statistics on many different aspects of the College's operations. The State University of New York offers excellent fringe benefits including health insurance options and retirement plans. Click here for New York State Benefits Summary Farmingdale State College's commitment to inclusive excellence is an important part of our mission of public education and our culture. At Farmingdale State College, we continues to work on building a community that supports freedom, mutual respect, and civility. We seek others who support these values of diversity and inclusiveness and candidates of all diverse backgrounds who wish to participate in our cultural aspirations are welcome and encouraged to apply. The College is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status or any other legally protected status. Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at ************** or via email at ****************. Application Instructions: Interested candidates may apply and submit the required documents listed below by clicking on the "Apply Now" link at the bottom of this page. We require the following documents: Cover Letter Resume VISA SPONSORSHIP IS NOT AVAILABLE FOR THIS POSITION Farmingdale State College seeks a broad and diverse pool of candidates for this position. The College is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status or any other legally protected status. URL: ****************************** Only applications submitted online will be accepted, no phone calls please.