Security Dispatcher (Public Safety)- Texas Level 2 Security License required
Job Type: Seasonal Pay Rate: $15.50/hr.
This is a seasonal position at Six Flags Fiesta Texas, in San Antonio, TX. It features a competitive hourly rate of $15.50, along with perks such as: Free entry to any Six Flags Park for all employees and a guest with each visit, additional complimentary tickets for friends & family, discount on food and merchandise for all employees, flexible scheduling and daily & weekly pay available.
Responsibilities:
The Dispatch Center Operators are responsible for a variety of tasks including dispatching emergency and non-emergency calls, logging downtime and department activity, computing park attendance information, answering park phone lines, issuing keys, radios, and badges, as well as other duties. The Operator must be able to answer multiple phone lines and monitor and dispatch information on all park radio channels.
HOW YOU WILL DO IT
Following proper operating procedures.
Managing all park radio channels.
Dispatching park personnel to various calls.
Answering multiple phone lines.
Maintaining a professional environment by enforcing strict radio policies.
Logging ride downtime and security activity into appropriate databases.
Completing hourly attendance tracking.
Dispatching emergency situations in a calm, professional manner.
Ensuring Guest First Standards are followed and enforced.
Other duties as assigned
Qualifications:
Must be at least 18 years of age
Must be high school graduate or possess GED
Must possess a valid driver license
Must have a valid Texas Level 2 Security License
Previous security related experience preferred
Able to work efficiently in a fast-paced environment
Organized with the ability to multi-task
Safety conscious, mature, reliable and dependable
Outgoing and friendly demeanor
Ability to communicate effectively, both oral and written
Must be able to work flexible/rotating shifts including but not limited to overtime, nights, weekends and some holidays.
OTHER NOTES:
May perform other duties beyond scope of above as necessary to support the park as a whole
Reports to the Public Safety Department Leadership
$15.5 hourly Auto-Apply 4d ago
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Command Center Dispatcher (PT)
AEG 4.6
Dispatcher job in Boerne, TX
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves.
To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex.
We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring - day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.
This position is responsible for responding to all incidents occurring at the Frost Bank Center and Toyota Field as well as maintaining a constant presence in the unified command room to communicate with all incoming radio and telecommunications traffic. The Command Center Dispatcher will also answer any emergency or non-emergency calls to aid important information and be responsible for establishing a rapport with the managers and directors on duty and notifying them of all emergency and non-emergency situations as they arise. Command Center Dispatch will also utilize CCTV cameras to monitor patrons and building areas throughout Frost Bank Center and Toyota Field as it relates to safety and security. Starting pay is $14.50/hr. and will increase to $17.50/hr. after 90 days of employment. All SS&E Security personal are required to obtain and maintain a Level II Non-Commissioned Security License from the Texas Department of Public Safety within the first 90 days of employment. The pay increase is contingent on obtaining a Level II Non-Commissioned Security License. Failure to obtain a Level II Non-Commissioned Security License within the first 90 days may result in termination of employment.
What You'll Do:
Ensures all incidents are reported in compliance with Frost Bank Center and Toyota Field regulations, policies, and procedures.
Use telephones, two-way radios, or text messages to contact employees or emergency personnel.
Oversee communications within the Command Center.
Proactively asks appropriate questions to witness and those involved to ensure a thorough and complete account of incidents is captured.
Respond to radio traffic, documenting incidents in the Incident Management System, dispatching resources to reported incidents, and monitoring CCTV systems.
Competent in locations and use of CCTV cameras at Frost Bank Center and Toyota Field.
Has thorough knowledge of the building including Front of House and Back of House areas.
Who You Are:
Ability to work evenings, weekends, and holidays.
High School diploma or equivalent.
Obtain and maintain a Level 2 Security License and Certification with the Texas Department of Public Safety Private Security program. (Must obtain within 90 days of employment)
Able to lift and carry 25 plus pounds as needed.
Must be able to stand and/or walk for long periods for the duration of assigned shift.
Must be able to ascend/descend multiple flights of stairs in an arena and outdoor stadium setting throughout the duration of the shift.
Must be able to sit for long periods for the duration of assigned shift.
Must be able to work at both Frost Bank Center and Toyota Field for all events assigned.
Must be able to work the minimum of 70% of events each month.
Ability to work outdoor events in hot, cold, wet, or windy conditions throughout duration of shift.
Excellent oral communication and interpersonal skills.
Demonstrate poise, tact, and diplomacy.
Excellent written communication skills pertaining to legal documentation of incidents.
Excellent clerical and organizational skills.
Knowledge of computers for documenting and other duties.
Ability to multitask with different, and sometimes conflicting events happening at the same time.
Ability to work under stress and remain calm during rapidly changing circumstances.
Ability to relay information in a fast-paced environment.
Physical Requirements:
Occasionally able to Lift and Carry 25 plus pounds.
Occasionally ascend/descend multiple flights of stairs in an arena and outdoor stadium setting throughout the duration of the shift.
Constantly be able to stand and/or walk for long periods in extreme conditions for the duration of assigned shift.
Occasionally bending and kneeling to complete work.
In every position, each employee is expected to: demonstrate alignment with SS&E's core values and mission, collaborate with internal/external community members and demonstrate ongoing development.
If you don't have experience in every single bullet above, no sweat - we still want to hear from you and encourage you to apply!
SS&E is an Equal Opportunity Employer
Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration. Your employment with SS&E is "at will", which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations.
$14.5-17.5 hourly 4d ago
Dispatcher - Customer Service
Elmer's Home Services 4.4
Dispatcher job in San Antonio, TX
Dispatcher
The dispatch role is part of the customer service team and an important role is delivering 5-star service to our customers and our technicians. As a dispatcher, you are responsible to be available to answer phone calls, emails and texts, proactively update the dispatch board to maximize capacity, and drive revenue by assigning the right technician to the right appointment. Communication and teamwork is vital to the success of the team and in customer experience. Service Titan is the CRM that we work on, and it houses our customer database and scheduling tools. Ring Central is our telephony platform. The dispatch team is responsible for both service and installation, and for both Plumbing and HVAC sales channels. The dispatch team works with general managers, install managers, install coordinators, and service managers to achieve our performance and financial goals.
Key Responsibilities:
1. Drive Revenue and Growth:
Understand the daily target for estimates, installations, service and maintenance calls.
Work as a team to fill the board to capacity and to determine how to prioritize the calls on the board and maximize revenue per call
Follow up with customers on both service and installation to ensure that we delivered what we promised.
Communicate with Service and Install managers when we fall short of customer expectations and 5-star service.
Communicate the daily status of the capacity board for each market to initiate actions within the team to drive leads, appointments and revenue.
Authority to confirm the appointment and to change the status of the appointment at any time based on the customer and capacity.
Be proactive in evaluating Dispatch Pro, our capacity board, and making the necessary adjustments to increase conversion rates and average ticket.
Be available to help in areas where help is needed to achieve 5 Star Google Reviews and our daily financial goals.
Be a part of the solution.
One team one dream.
Receive inbound phone calls and make outbound phone calls. Follow up with customers to measure our quality post service/installation.
Install
Register equipment for ESA and Mfg.
Submit any warranty claims when required.
Handle closeout.
Collaborate with the service and install managers on what is driving $0 jobs, cancellations, recalls and warranty jobs.
Understand the reasons behind these types of jobs
2. Listen, respond quickly and have clear communication
Dispatchers are being asked to rotate into the weekly technician meetings and listen to what's working and not working. Collaborate with the team to continuously improve communication and processes.
Continuous communication with the technicians to communicate through TEAMS and to collect payment (1/2 up front if over $1,000).
Be intentional in responding quickly to requests received via text, phone and email. Respond quickly to confirm receipt of the request and be clear on expectations on a resolution.
Be proactive with both service and install technicians on the status of their work. Ensure that everyone is aware of any delays or follow-up needed to be done to complete the job on time.
Willing to do whatever it takes to get the job done and to provide a win-win-win solution for the customer, the company and our employees.
Be clear and keep your word. When we commit to a resolution, make sure it gets done. Communicate updates and take ownership of action items.
Work as a team to ensure that we always have coverage for the team and for our customers.
3. Measure progress and report up and out feedback
Develop key performance metrics with the management team that aligns to our customer experience goals, quality metrics and financial targets.
Daily, weekly, monthly, quarterly and annual reporting
Create and leverage a 3-day capacity board
Utilize Service Titan tools to ensure that the technicians are on time for their appointments and communicating with customers.
Capture customer feedback, technician feedback and feedback from the team so that we can share with the organization what's working and not working.
Be attentive to our competition and what they are doing in our markets and in our sales channels (HVAC, Plumbing, Memberships)
Safety first. Collaborate with the team to keep our employees safe and communicate with the team any news on traffic or weather conditions.
Ask for help. Be clear on what we need in terms of training, resources and processes.
Qualifications:
Knowledge: Service Titan experience preferred. Basic understanding of HVAC systems, and Plumbing services.
Skills: Strong communication and organizational skills. Ability to use a keyboard to type information into a database, while speaking with customers. Able to use the internet to communicate with customers, vendors and employees. Able to handle both inbound and outbound phone calls.
Certifications: None required for this level; however, relevant certifications or courses (e.g., HVAC basics) are a plus.
Education: High school diploma or equivalent required; further education or vocational training in HVAC or construction fields is beneficial.
Working Conditions:
Primarily an office-based role, with occasional visits to job sites.
Fast-paced environment with multiple tasks to manage from Houston, Dallas and San Antonio.
Start the day by looking at the board and finding out what needs to be done to fill the board.
Collaborate with the team to know who is working on what and what you need to work on.
Communicate the status of the dispatch board throughout the day to get jobs booked and ran.
Transition the board effectively from the morning team to the evening team.
May involve working on the weekends and in the evenings. Hours are from 11am - 8pm.
A dispatcher will receive performance feedback once a month from their manager and will receive an annual review.
Dispatch will be asked to complete on-going training which may include videos, on-site technical training and field training.
Must have the ability to pass a background check and drug screening test.
$21k-29k yearly est. 38d ago
Overnight Dispatch Coordinator
McLane Company, Inc. 4.7
Dispatcher job in San Antonio, TX
Take your career further with McLane! The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide.
The Dispatch Coordinator position is responsible for Driver dispatch operations in the Transportation Department.
Benefits you can count on:
* Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
* Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days.
* 401(k) Profit Sharing Plan after 90 days.
* Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!
What you'll do as a Dispatch Coordinator:
* Prepare daily records and memos and maintain filing system for Driver Vehicle Inspection Reports.
* Complete transportation pouches including route manifests, invoices, special customer notifications, maps and stores keys for drivers.
* Develop and update driver and helper dispatch schedule daily.
* Understand DOT hours of service and ensure driver compliance.
* Set up daily tractor/trailer assignment for drivers.
* Verify roadworthiness and keep maintenance records for tractors and trailers.
* Call customers to inform them of variances in delivery times.
* Expedite driver manifests and highlight keys.
* Provide timely reports to immediate supervisor as requested.
* Possess very strong interpersonal skills and be able to discuss dispatch issues with Driver Specialists, Customers and managers.
* Meet this position's physical demands.
* Other duties may be assigned.
Qualifications you'll bring as a Dispatch Coordinator Teammate:
* High School Diploma.
* Knowledge of mainframe computer software (PeopleSoft) relating to record keeping/scheduling for drivers and helpers.
* Preferred experience in Windows environment and on Excel, Microsoft Word, and Access programs; or similar programs.
* Have 2 years in similar function (preferred).
* Map reading abilities.
* Understanding of distribution systems.
* Ability to communicate in various methods with different levels.
* Mathematical ability for maintaining schedules.
* Understanding of dispatch issues and procedures.
* This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.
Fit the following? We want you here!
* Safety-focused
* Reliable
* Adaptable
* Dedicated
Moving America forward - together.
We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130 years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.
Candidates may be subject to a background check and drug screen, in accordance with applicable laws.
All applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
For our complete EEO and Pay Transparency statement, please visit ******************************************
$29k-35k yearly est. 34d ago
Bilingual Dispatcher
Liberty Tire Recycling 4.2
Dispatcher job in San Antonio, TX
Job Description
About Us:
Liberty Tire Recycling is a high-growth company and the premier provider of tire recycling services in North America with operations throughout the United States and Canada. Liberty Tire annually transforms more than 210 million tires into raw materials for smart, sustainable products that improve our environment and people's lives. The Company is private equity owned, has approximately 60 sites in the US and Canada, and nearly 4,000 employees. With innovative tools, technologies and processes, Liberty Tire is a revolutionary American conservation enterprise - from coast to coast, and from whole tire to end products. The company's commitment to finding new and better ways to RECLAIM, RECYCLE and REUSE bridges the sustainability goals of scrap tire generators nationwide with those of local scrap rubber consumers.
Job Summary:
The Dispatcher is responsible for ensuring smooth daily operations by coordinating drivers, managing routes, and ensuring compliance with DOT regulations. This position in the main point of contact between our drivers and customers. This role requires strong communication skills, logistical knowledge, and the ability to handle multiple tasks in a fast-paced environment.
Duties and Responsibilities:
Ensure daily compliance with DOT regulations.
Responsible for outbound shipments
Manage team of CDL drivers
Communicate effectively with drivers, customers, and internal staff to ensure timely deliveries and resolve any issues.
Assists with customer billing
Supervise and monitor the performance of assigned employees to ensure high standards of service.
Schedule maintenance and repairs for vehicles to minimize downtime and ensure efficient operations.
Plan and optimize delivery routes for maximum efficiency.
Handle and resolve customer complaints accurately and efficiently.
Participate in the recruitment and interview process for driver and helper positions.
Maintain accurate records of dispatch activities, customer interactions, and other relevant data.
Conduct regular training sessions for drivers on safety and compliance topics.
Assist the Transportation Manager with various office tasks and responsibilities as needed.
Required Skills/Abilities:
MUST BE ABLE TO SPEAK, READ AND WRITE SPANISH
Familiarity with dispatching software and logistics operations, Samsara and Tower preferred.
Previous experience managing CDL drivers
Experience with customer billing
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficient in MS Office and data entry.
Ability to work in a fast-paced, high-pressure environment.
Education and Experience:
High school diploma or equivalent; additional qualifications in logistics or supply chain management are a plus.
Proven experience as a dispatcher or in a similar role within the transportation industry.
Samsara & Tower Systems experience preferred
EEO Statement:
Liberty Tire Recycling is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
$32k-41k yearly est. 14d ago
Bilingual Dispatcher
Vulcan Materials Company 4.7
Dispatcher job in San Antonio, TX
Build Your Career. Build America's Future. Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete. When you join Vulcan, it's more than starting an exciting career - you get to make a difference for millions of people every day across the country.
When you join Vulcan, you join a dynamic culture in which career development is encouraged, excellence is rewarded and diversity is valued. No matter the role or the location across the country, every member of the Vulcan team lives through the Vulcan Way: doing the right thing, the right way, at the right time.
We're Coming Back Together To Be Together
100% In Office
At Vulcan Materials, we believe that the heart of our success lies in the strength of our engagement, our connection, and our commitment to developing our people. We are excited to restore the collaborative in-person environment that fuels our innovation and growth. This move is not just about being physically present; it's about reigniting the spirit that comes from face-to-face interactions, fostering a collaborative, inclusive culture where every voice is heard and everyone thrives.
What You'll Do:
Know Business Demands. Become thoroughly familiar with the day's business demands by reviewing schedule and individual customer orders and the beginning of and continuously during shifts.
Direct Loading and Delivery. Direct Plant Operators, Loader Operators, Drivers, or Batch Plant Operators regarding which material to load on trucks. Direct Drivers regarding which customer job site to receive delivery.
Follow Loading Procedures. Weigh Company and non-company trucks on truck scale before and after being loaded with aggregate products. Write or print delivery tickets for all loads of material leaving the yard.
Report Issues. Immediately report any delivery problems to service or sales representatives for quick resolution or mitigation.
Receive Customer Orders. Receive customer orders, mostly by telephone, but also from drivers on Company radio, service or sales representatives over radio or in person, and occasionally by customers in person. Assist customers in identifying proper products needed for specific end uses. Advise customers on Company order confirmation and delivery policies. Record customer orders on order form and in schedule book as received.
Determine Schedules. Tactfully balance cost effective delivery times and rates for Company with customer demands. Make schedule for drivers for next business day in correspondence with customer order requirements.
Complete Daily Reports. Complete reports daily on product sales, product allowances and adjustments, delivery problems, and other matters.
Additional Responsibilities. Other duties as assigned.
Skills You'll Need:
Interpersonal Skills. Must have ability to maintain satisfactory customer relations. Must be able to work independently and make decisions while providing excellent customer service by phone and in person. Must be able to communicate effectively with both customers and truckers.
Time Management Skills. Must have ability to plan ahead to effect timely product delivery according to schedule, work at a fast pace, and prioritize work. Must be able to handle multiple tasks concurrently and work well under pressure.
Product Knowledge. Must have knowledge of paving, concrete, and construction materials and trucks. Must also have knowledge of transportation requirements and regulations.
Technology Skills. Must be skilled in using computers to record information and create reports.
Scheduling Skills. Must be able to schedule and organize large numbers of people and equipment efficiently and quickly.
Driving Skills. Valid driver's license is required.
What You'll Like About Us:
Great Company Culture. Our people share a competitive drive for excellence in an environment of trust, teamwork, open-mindedness and communication.
Safe. Industry leader in health and safety standards. We are committed to creating a safe work environment and protecting all employees and customers.
Meaningful Work. What sets up apart is the work we do impacts daily lives - and every employee contributes. Our aggregates produced are used to build roads, schools, hospitals, airports, and housing throughout the United States.
Health Benefits. Medical, Dental, Vision programs, plus much more.
Rest and Relaxation. Paid vacation, personal floating days, and paid holidays.
Prepare for the Future. 401(k) with company match and contribution.
Training and Development. We see our development programs and helping our employees meet their goals as a key part of our business.
Vulcan Materials Company is committed to employing a diverse workforce. You will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. You also have the right to be free from discrimination for medical needs arising from pregnancy, childbirth, or related medical conditions.
NOTICE TO TEMPORARY STAFFING AGENCIES, PLACEMENT SERVICES AND PROFESSIONAL RECRUITERS
Vulcan Materials Company has an internal recruiting department. Please review our policy as it relates to the use of temporary staffing agencies, placement services and professional recruiters.
$29k-38k yearly est. 32d ago
Dispatch Operator I
Oi Jobs
Dispatcher job in San Antonio, TX
Job DescriptionDescription:
The Dispatch Operator I ensures that trays are secured, scanned, and sorted based on CSA requirements. The Dispatcher presents palletized mail to the in-house clerk for validation and subsequent release.
Duties / Responsibilities:
Manual inspection of printed material and trays before subsequent removal and sleeving of trays from the conveyor.
Strapping and palletization of trays based on job instructions given by floor supervisor.
Delivering equipment to aid on production line.
Scanning and palletizing trays based on CSA requirements.
Wrapping and preparing pallets for transport.
Ensure work area is free of hazards and clean of debris.
Follows all required safety procedures and communicates all concerns regarding safety to the department manager.
Complete production time keeping records (Data Collection) via Pace inclusive of logging time against the proper activity codes, quantity produced, and materials where applicable.
Work with other departments to ensure job schedules are maintained and customer expectations are exceeded.
General warehouse and other duties as assigned.
Requirements:
Required Skills and Competencies:
Attention to detail and quality control.
Cooperative and team-oriented attitude
Ability to work in a fast-paced environment.
Ability to read, write and comprehend simple instructions.
Must be dependable, able to follow instructions and respond to management direction.
Education and Experience:
High school diploma
Prior warehouse type setting experience a plus
Experience in mail processing is a plus.
Forklift experience is a plus.
Physical Requirements and Working Conditions:
Lifting requirements of 35 lbs.
Prolonged periods of standing at workstation.
Extended periods of focused reading of mail pieces and labels.
Must be able to continuously stand, walk, reach, extend, bend, stoop, and squat throughout the shift.
Will be exposed to a loud noise environment.
May be exposed to dust.
Extended work shifts may be required due to business needs and the flexibility to work overtime and weekends are required.
$33k-48k yearly est. 7d ago
Dispatcher
Glass Doctor
Dispatcher job in San Antonio, TX
Dispatcher, Shop Foreman, Shop Lead, Project Manager needed. We specialize in all things glass. Glass Doctor of La Cantera offers quick and affordable glass services to business, home, and auto owners. Glass Doctor of La Cantera is part of the Glass Doctor network of more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience.
The Dispatcher is a key member of the team and acts as the operation hub. The Dispatcher works closely with specialist, installers, technicians, ISRS, and customers to ensure a smooth work flow and successful operation. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
The Dispatcher leads by example, has excellent communication and interpersonal skills, and thinks in a logical and progressive manner. Confident and detail-oriented, and accustomed to working in fast paced environments and able to effectively manage a variety of situations on a day day-to-day basis.
Specific Responsibilities:
Schedule manpower assignments and insure Emergency Service program is executed
Maintain a log of company equipment and tools, including periodic physical inventories and inspections.
Insure that invoices, route sheets, time cards, daily and weekly reports are completed and turned in by all team members timely and accurately
Offer recommendation on hiring and termination of Flat Glass Technicians
Execute Service With Advanced Training (SWAT)
Administer the company leased vehicle program including leasing, maintenance, repair and replacement.
Perform other duties as needed which may include cross-training in related positions
Job Requirements:
High school graduate or equivalent
Prior experience in the auto and/or flat glass industry is a plus
Computer literate, with working knowledge of work processing, business software and spreadsheet applications
Proficiency to navigate tablet-based technology
Excellent communication skills
Good organizational and time management skills
Automotive, Residential or Commercial experienced Installer must have a valid driver's license.
$15.00 to $21.00 per hour.
We are a company that puts our employees first with room for advancement opportunities as the business grows as well as career training.
We look forward to hearing from you. Compensation: $15.00 - $21.00 per hour
Around here, we're not just glass experts. We're skilled craftsmen. Makers. Doers. Problem solvers. We're helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn't achieve their own.
Notice
Synergistic International LLC is the franchisor of the Glass Doctor franchised system. Each Glass Doctor franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Glass Doctor franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
$15-21 hourly Auto-Apply 60d+ ago
DISPATCHER
Lydia Security Monitoring Inc.
Dispatcher job in San Antonio, TX
Responsibilities and Duties Respond to emergency alarms Be a lifeline to customers Dispatch the authorities (PD/FD/MD) Answer in-bound phone calls Resolve customer issues or concerns Qualifications and Skills Clear, articulate, and professional telephone voice and etiquette Excellent attendance required Excellent customer service skills High school diploma / equivalent Basic computer knowledge Comfortable in a fast-paced environment Ability to multitask Requires a successful background check and drug screen testing
Work Remotely: No
As part of your application, be sure to complete the Experience and Education sections in your personal profile in the Talent Community OR upload a resume that includes this information. We will be unable to review your application without these details.
$28k-38k yearly est. Auto-Apply 60d+ ago
Dispatcher (Part-Time)
Global Evangelism Inc.
Dispatcher job in San Antonio, TX
The Dispatcher serves as the central communication hub for the organization's security operations. This role is responsible for monitoring security camera feeds, managing the emergency notification system, receiving and dispatching calls for service, and coordinating the issuance of security equipment. The Dispatcher ensures timely and accurate communication between team members, supports incident response, and contributes to the safety and security of all facilities, staff, and guests in alignment with the organization's mission.
Key Responsibilities
• Monitor live security camera feeds to identify and report suspicious activity or safety concerns.
• Operate and manage the emergency notification system to communicate critical information during incidents.
• Receive and process incoming calls to the security dispatch line, prioritize requests, and direct appropriate personnel to respond.
• Maintain accurate logs of calls, incidents, and activities in accordance with established protocols.
• Track and issue security equipment such as radios, lockout kits, battery jump boxes, and other operational tools.
• Coordinate with on-site security officers, facility staff, and emergency responders as needed.
• Maintain awareness of ongoing incidents to provide real-time updates to leadership and responding personnel.
• Ensure all security-related systems and equipment are functioning properly; promptly report malfunctions or issues.
• Follow established security procedures and contribute to the development of improved dispatch and monitoring practices.
• Perform other duties as required to support the ministry's overall mission.
Education and Experience
• High school diploma or equivalent required.
• Prior experience in security, law enforcement, emergency dispatch, or related field preferred.
• Familiarity with security monitoring systems, radio communication procedures, and emergency response protocols a plus.
Skills and Abilities
• Strong verbal and written communication skills for clear and professional interaction with staff, guests, and emergency personnel.
• Ability to remain calm, focused, and decisive in high-pressure situations.
• Proficient in using security monitoring software, emergency communication systems, and basic office technology.
• Strong attention to detail with the ability to maintain accurate records.
• Excellent organizational and multitasking abilities to handle multiple incoming requests simultaneously.
Commitment
All employees must demonstrate a personal commitment to the Christian faith and support for Israel, aligning with GEI's mission and values. Each team member is expected to exhibit dedication to the organization's vision and a passion for contributing to its success and impact.
Physical Requirements
While performing the duties of this job, employees will frequently be required to sit, stand, walk, bend, kneel, stoop, climb, talk and hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 15 pounds occasionally, and more than 40 pounds infrequently with assistance. Specific vision abilities required by the job include close vision, distance vision and the ability to adjust focus.
This job description is intended to outline the general nature and level of work performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Responsibilities, duties, and skills may change or be adjusted as needed to meet the evolving needs of the ministry.
Schedule
Sunday 7:00 a.m. - 3:00 p.m. or 3:00 p.m. - 11:00 p.m.
Schedule may vary according to business needs.
$28k-38k yearly est. 8d ago
Command Center Dispatcher (PT)
San Antonio Spurs
Dispatcher job in San Antonio, TX
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves.
To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex.
We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring - day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.
This position is responsible for responding to all incidents occurring at the Frost Bank Center and Toyota Field as well as maintaining a constant presence in the unified command room to communicate with all incoming radio and telecommunications traffic. The Command Center Dispatcher will also answer any emergency or non-emergency calls to aid important information and be responsible for establishing a rapport with the managers and directors on duty and notifying them of all emergency and non-emergency situations as they arise. Command Center Dispatch will also utilize CCTV cameras to monitor patrons and building areas throughout Frost Bank Center and Toyota Field as it relates to safety and security.
Starting pay is $14.50/hr. and will increase to $17.50/hr. after 90 days of employment.
All SS&E Security personal are required to obtain and maintain a Level II Non-Commissioned Security License from the Texas Department of Public Safety within the first 90 days of employment. The pay increase is contingent on obtaining a Level II Non-Commissioned Security License. Failure to obtain a Level II Non-Commissioned Security License within the first 90 days may result in termination of employment.
What You'll Do:
Ensures all incidents are reported in compliance with Frost Bank Center and Toyota Field regulations, policies, and procedures.
Use telephones, two-way radios, or text messages to contact employees or emergency personnel.
Oversee communications within the Command Center.
Proactively asks appropriate questions to witness and those involved to ensure a thorough and complete account of incidents is captured.
Respond to radio traffic, documenting incidents in the Incident Management System, dispatching resources to reported incidents, and monitoring CCTV systems.
Competent in locations and use of CCTV cameras at Frost Bank Center and Toyota Field.
Has thorough knowledge of the building including Front of House and Back of House areas.
Who You Are:
Ability to work evenings, weekends, and holidays.
High School diploma or equivalent.
Obtain and maintain a Level 2 Security License and Certification with the Texas Department of Public Safety Private Security program. (Must obtain within 90 days of employment)
Able to lift and carry 25 plus pounds as needed.
Must be able to stand and/or walk for long periods for the duration of assigned shift.
Must be able to ascend/descend multiple flights of stairs in an arena and outdoor stadium setting throughout the duration of the shift.
Must be able to sit for long periods for the duration of assigned shift.
Must be able to work at both Frost Bank Center and Toyota Field for all events assigned.
Must be able to work the minimum of 70% of events each month.
Ability to work outdoor events in hot, cold, wet, or windy conditions throughout duration of shift.
Excellent oral communication and interpersonal skills.
Demonstrate poise, tact, and diplomacy.
Excellent written communication skills pertaining to legal documentation of incidents.
Excellent clerical and organizational skills.
Knowledge of computers for documenting and other duties.
Ability to multitask with different, and sometimes conflicting events happening at the same time.
Ability to work under stress and remain calm during rapidly changing circumstances.
Ability to relay information in a fast-paced environment.
Physical Requirements:
Occasionally able to Lift and Carry 25 plus pounds.
Occasionally ascend/descend multiple flights of stairs in an arena and outdoor stadium setting throughout the duration of the shift.
Constantly be able to stand and/or walk for long periods in extreme conditions for the duration of assigned shift.
Occasionally bending and kneeling to complete work.
In every position, each employee is expected to: demonstrate alignment with SS&E's core values and mission, collaborate with internal/external community members and demonstrate ongoing development.
If you don't have experience in every single bullet above, no sweat - we still want to hear from you and encourage you to apply!
SS&E is an Equal Opportunity Employer
Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will", which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations.
$14.5-17.5 hourly 40d ago
New Construction Dispatcher
Christianson A/C & Plumbing 4.1
Dispatcher job in San Antonio, TX
To Apply:
All applicants must post a resume & fill out a Company application through this online link: ******************************************* Christianson Air Conditioning & Plumbing is looking for a full -time Dispatcher to add to our residential New Construction plumbing department in San Antonio. This position will be responsible for scheduling crews, applying for permits, calling for inspections, and communicating with builders (customers), field personnel, and office staff. This is a fast -paced environment that requires strong verbal and written communication.
Our Ideal Candidate:
· - highly organized & very detail oriented
· - has excellent time management and communication skills
· - a reliable team player who follows direction well
· - skilled in Microsoft Office Suite including Word, Excel, and Outlook
· - experience in the plumbing/construction industry is a plus, but not required
RequirementsWork Schedule & Location
· - Full -time; Monday through Friday
· - 5:30 a.m. to 3:00 p.m. with possible overtime.
· - In person at 18981 Marbach Lane, San Antonio, TX 78266
- MUST HAVE RELIABLE TRANSPORTATION
Benefits
COMPANY PAID (employee only) MEDICAL & LIFE INSURANCE
Dental & Vision insurance
Short & Long term disability insurance
Employee Assistance Program (EAP)
401k program
Holiday & vacation pay
$27k-35k yearly est. 6d ago
Police Dispatcher
Edgewood ISD (Tx
Dispatcher job in San Antonio, TX
Police/Police Dispatcher (High-Needs School) Additional Information: Show/Hide Terms of Employment: 12 months/ 234 days per year. Salary is at the Police Pay Plan PD1 on the EISD Compensation Plan. Entry level rate of pay is $17.85/hour with additional consideration based upon directly related experience.
Please see attachment below for complete description.
Attachment(s):
* Police Dispatcher
$17.9 hourly 60d+ ago
SERVICE SHOP DISPATCHER
Red McCombs Ford 3.9
Dispatcher job in San Antonio, TX
Description of the role:
The Service Shop Dispatcher at Red McCombs Ford in San Antonio, TX plays a crucial role in ensuring smooth operations in the service shop. Working closely with service technicians and customers, the dispatcher is responsible for coordinating incoming service requests, managing work orders, and providing excellent customer service.
Responsibilities:
Coordinate service requests and appointments
Manage work orders and assign tasks to service technicians
Communicate with customers regarding service updates and timelines
Ensure the service shop operates efficiently and meets service deadlines
Maintain accurate service records and documentation
Requirements:
Excellent communication and organizational skills
Ability to multitask and prioritize tasks effectively
Experience in a similar role in the automotive industry is preferred
Knowledge of automotive service procedures and terminology
Strong attention to detail and problem-solving abilities
Benefits:
Competitive compensation
Health, dental, and vision insurance
Paid time off and holidays
Employee discounts on automotive services
Opportunity for career growth and development
About the Company:
Red McCombs Ford is a leading automotive dealership in San Antonio, TX, committed to providing exceptional customer service and quality vehicles. With a strong focus on employee satisfaction and community involvement, Red McCombs Ford offers a dynamic and supportive work environment for its employees.
$28k-32k yearly est. Auto-Apply 60d+ ago
Dispatcher
Vehicle Management Solutions
Dispatcher job in San Antonio, TX
VMS, a local towing and vehicle storage company, has openings for experienced dispatchers. This position requires entering and updating customer information quickly and accurately while providing excellent customer service with a friendly and helpful demeanor.
The ideal candidate would possess:
Previous experience with dispatching
Previous customer service or reception experience
Full-time and part-time positions available. Shifts are 8am to 8pm OR 8pm to 8am. You can be scheduled up to 3 shifts a week. Weekdays and weekends are available.
Starting pay is $12.00/hour.
WE ARE AN EQUAL OPPORTUNITY EMPLOYMENT COMPANY AND ARE DEDICATED TO A POLICY OF NON-DISCRIMINATION OF EMPLOYMENT ON ANY BASIS INCLUDING RACE, CREED, COLOR, AGE, SEX, RELIGION, NATIONAL ORIGIN OR PHYSICAL IMPAIRMENTS.â€
View all jobs at this company
$12 hourly 60d+ ago
Police Communications Call Taker
City of San Antonio, Tx 4.4
Dispatcher job in San Antonio, TX
Under general supervision, is responsible for answering non-emergency and 911 emergency calls, and text to assist residents in obtaining emergency services. Work involves the operation of telephone equipment and computer terminals in the Police Department. Working conditions are primarily in an office environment. Exercises no supervision.
Work Location
Public Safety Headquarters - 315 S. Santa Rosa, San Antonio, TX (78207)
Training location may be different:
1st Reporting Day: McCreless Storefront, 3850 S. New Braunfels, Suite 110, San Antonio, TX (78223)
Work Hours
Classroom hours are 7:45 a.m. - 4:30 p.m., Monday - Friday for the first four weeks. During the On-the-Job Training phase, work hours will mirror trainer's schedule and will include day, evenings, overnight shifts, weekends, and holidays. Once released, shift assigned will be based on business needs.
In this position you are a First Responder and expected to assist and support 911 operations during natural disasters, manmade disasters, terrorism, extreme weather, and civil emergencies. The 911 Public Safety Answering Point is staffed 24 hours a day, 7 days a week, 365 days a year to support emergency operations for the City of San Antonio. Because of this you may be required to work mandatory overtime and outside of your staff hours as needed in emergency situations.
Essential Job Functions
* Answers the 911 universal emergency telephone number in the Police Department.
* Determines the nature of the emergency, enters necessary information into the computer system and routes the data to the Police Dispatchers.
* Routes emergency telephone calls to the proper governmental agency.
* Assists Police Officers in obtaining services.
* Determines classification of service request and jurisdiction.
* Maintains a calm response to all emergency situations.
* Performs related duties and fulfills responsibilities as required.
Job Requirements
* High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
* One year of experience in public contact either in person or by telephone.
* Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.
* Must obtain TCLOSE Telecommunicator Certification within one (1) year of employment.
* Must obtain TCIC/NCIC, Full Access Certification within six (6) months of employment.
* Must pass Criminal Justice Information Systems (CJIS) background and maintain CJIS eligibility.
* Must meet the minimum requirements established by the Texas Commission on Law Enforcement for Telecommunicators.
State-Mandated Eligibility Requirements (in part)
* Applicants must meet and maintain Telecommunicator licensing requirements set forth by the Texas Commission on Law Enforcement (TCOLE).
* Applicants who have been issued a Telecommunicator License by TCOLE at any time must be in good standing and have an eligible license ready for appointment to the San Antonio Police Department.
* Applicants must remedy any TCOLE license deactivations or suspensions before their start date.
* TCOLE licensing requirements include a significant background check.
* Applicants must be United States citizens or naturalized United States citizens.
* Must possess an honorable discharge from the branch of the military in which the applicant served, if applicable.
* Applicants must pass a fingerprint-based Criminal Justice Information System background check meeting the requirements of the FBI and the Texas Department of Public Safety.
* Must not have a conviction for a Class B misdemeanor within the last ten (10) years from the date of conviction.
* Must not have a conviction for a Class A misdemeanor or higher.
* Must not have a conviction for family violence.
* Juvenile convictions are held to the same standard as adult convictions.
* Out-of-state convictions are held to the Texas equivalent.
* Must submit to a background investigation as required by state law.
* Must provide truthful and accurate information at all times during the application process.
* Any dishonesty discovered during the application process will result in automatic disqualification and the applicant being deemed permanently unsuitable for hire.
* A full list of requirements can be found at ********************
Preferred Qualifications
* One (1) year of experience as an Emergency Services Dispatcher and/or 911 Call Taker, or one (1) year of experience in a high call-volume contact center.
* Ability to pass the online TEEX State Telecommunicator Licensing Course within the first year of employment.
* Ability to type at least 35 words per minute.
Applicant Information
* Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
* Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
* Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
* If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
Knowledge, Skills, and Abilities
* Knowledge of basic telephone techniques and public relations.
* Ability to learn applicable rules and regulations.
* Ability to hear clearly.
* Ability to input and retrieve data from computers.
* Ability to assist irate residents with tactfulness.
* Ability to work long hours of directed concentration.
* Ability to perform all the physical requirements of the position, with or without accommodations.
$44k-58k yearly est. 15d ago
Dispatcher
Aussie Pet Mobile New Braunfels, San Marcos, and Kyle 3.9
Dispatcher job in San Marcos, TX
Benefits:
Competitive salary
Employee discounts
Paid time off
Training & development
Be the operational backbone of a fast-growing mobile pet grooming business, coordinating schedules, optimizing routes, and delivering a seamless, cage-free, one-on-one experience for pets and their owners. This role is perfect for someone who loves organization, problem-solving, and keeping everything running smoothly.
We Offer
Base pay plus commission paid out weekly
Monthly performance bonus
Paid time off
Paid ongoing training, Aussie Pet Mobile training, and mentorship opportunities
Responsibilities
Customer Service: Handle incoming calls, comfortable plus selling, schedule appointments, and address customer inquiries regarding mobile grooming services.
Route Optimization: Plan efficient daily routes for groomers, minimizing travel time and maximizing productivity.
Data Management: Maintain accurate customer records, including pet information, contact details, and grooming history.
Conflict Resolution: Resolve scheduling conflicts, address customer concerns, and manage potential issues with groomers.
Requirements
Previous paid dispatcher or scheduler experience.
Sales background
Exceptional communication and interpersonal skills.
Strong organizational and time-management abilities to handle schedules.
Customer service orientation with the ability to resolve inquiries and problems promptly.
Aussie Pet Mobile - Overview
Our custom-designed mobile pet grooming vans come equipped with air conditioning, heating, electricity, and water-without the need for external hookups. We prioritize eco-friendliness and provide a spacious, comfortable environment for pets to move freely, allowing groomers to focus on each pet's individual needs.
At Aussie Pet Mobile, we offer a 100% cage-free, one-on-one grooming experience-all in the convenience of our clients' driveways.
Aussie Pet Mobile - Hiring Process
A phone call within 24 hours
An in-person interview within 48 hours
An offer letter within 7 days
Compensation: $15.00 per hour
At Aussie Pet Mobile, we pride ourselves on our innovative pet mobile design, solar panels, heated Hydrobath
TM
, and our Aussie Pet Mobile grooming service which assures a complete and comfortable experience for each pet. We are eco friendly van and consider the safety of our pets and groomers to be our top priority. We would love to have you join our team and work with us to keep our country's pets cute and clean!
The positions on this website, unless otherwise indicated, are posted by Aussie Met Mobile franchisees. Aussie Pet Mobile franchises are independently owned and operated businesses and if you accept a position with a Aussie Pet Mobile franchisee, you are employed by that franchisee, and not by franchisor HFC Aussie Pet Mobile, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC Aussie Pet Mobile LLC and its parents and affiliates have no input or involvement in such matters. HFC Aussie Pet Mobile LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Aussie Pet Mobile franchisee posting the position.
If you do not see a position available at your local Aussie Pet Mobile, you can contact our local business owners directly. See our list of locations here: ********************************************************
Security Dispatcher (Public Safety)- Texas Level 2 Security License required
Job Type:Seasonal Pay Rate:$15.50/hr.
WHAT WE PROVIDE
This is a seasonal position at Six Flags Fiesta Texas, in San Antonio, TX. It features a competitive hourly rate of$15.50, along with perks such as:Free entry to any Six Flags Park for all employees and a guest with each visit, additional complimentary tickets for friends & family, discount on food and merchandise for all employees, flexible scheduling and daily & weekly pay available.
Responsibilities:
The Dispatch Center Operators are responsible for a variety of tasks including dispatching emergency and non-emergency calls, logging downtime and department activity, computing park attendance information, answering park phone lines, issuing keys, radios, and badges, as well as other duties. The Operator must be able to answer multiple phone lines and monitor and dispatch information on all park radio channels.
HOW YOU WILL DO IT
Following proper operating procedures.
Managing all park radio channels.
Dispatching park personnel to various calls.
Answering multiple phone lines.
Maintaining a professional environment by enforcing strict radio policies.
Logging ride downtime and security activity into appropriate databases.
Completing hourly attendance tracking.
Dispatching emergency situations in a calm, professional manner.
Ensuring Guest First Standards are followed and enforced.
Other duties as assigned
Qualifications:
Must be at least 18 years of age
Must be high school graduate or possess GED
Must possess a valid driver license
Must have a valid Texas Level 2 Security License
Previous security related experience preferred
Able to work efficiently in a fast-paced environment
Organized with the ability to multi-task
Safety conscious, mature, reliable and dependable
Outgoing and friendly demeanor
Ability to communicate effectively, both oral and written
Must be able to work flexible/rotating shifts including but not limited to overtime, nights, weekends and some holidays.
OTHER NOTES:
May perform other duties beyond scope of above as necessary to support the park as a whole
Reports to the Public Safety Department Leadership
$15.5 hourly 3d ago
Dispatcher- Customer Service
Elmer's Home Services 4.4
Dispatcher job in San Antonio, TX
Job Description
Dispatcher
The dispatch role is part of the customer service team and an important role is delivering 5-star service to our customers and our technicians. As a dispatcher, you are responsible to be available to answer phone calls, emails and texts, proactively update the dispatch board to maximize capacity, and drive revenue by assigning the right technician to the right appointment. Communication and teamwork is vital to the success of the team and in customer experience. Service Titan is the CRM that we work on, and it houses our customer database and scheduling tools. Ring Central is our telephony platform. The dispatch team is responsible for both service and installation, and for both Plumbing and HVAC sales channels. The dispatch team works with general managers, install managers, install coordinators, and service managers to achieve our performance and financial goals.
Key Responsibilities:
1. Drive Revenue and Growth:
Understand the daily target for estimates, installations, service and maintenance calls.
Work as a team to fill the board to capacity and to determine how to prioritize the calls on the board and maximize revenue per call
Follow up with customers on both service and installation to ensure that we delivered what we promised.
Communicate with Service and Install managers when we fall short of customer expectations and 5-star service.
Communicate the daily status of the capacity board for each market to initiate actions within the team to drive leads, appointments and revenue.
Authority to confirm the appointment and to change the status of the appointment at any time based on the customer and capacity.
Be proactive in evaluating Dispatch Pro, our capacity board, and making the necessary adjustments to increase conversion rates and average ticket.
Be available to help in areas where help is needed to achieve 5 Star Google Reviews and our daily financial goals.
Be a part of the solution.
One team one dream.
Receive inbound phone calls and make outbound phone calls. Follow up with customers to measure our quality post service/installation.
Install
Register equipment for ESA and Mfg.
Submit any warranty claims when required.
Handle closeout.
Collaborate with the service and install managers on what is driving $0 jobs, cancellations, recalls and warranty jobs.
Understand the reasons behind these types of jobs
2. Listen, respond quickly and have clear communication
Dispatchers are being asked to rotate into the weekly technician meetings and listen to what's working and not working. Collaborate with the team to continuously improve communication and processes.
Continuous communication with the technicians to communicate through TEAMS and to collect payment (1/2 up front if over $1,000).
Be intentional in responding quickly to requests received via text, phone and email. Respond quickly to confirm receipt of the request and be clear on expectations on a resolution.
Be proactive with both service and install technicians on the status of their work. Ensure that everyone is aware of any delays or follow-up needed to be done to complete the job on time.
Willing to do whatever it takes to get the job done and to provide a win-win-win solution for the customer, the company and our employees.
Be clear and keep your word. When we commit to a resolution, make sure it gets done. Communicate updates and take ownership of action items.
Work as a team to ensure that we always have coverage for the team and for our customers.
3. Measure progress and report up and out feedback
Develop key performance metrics with the management team that aligns to our customer experience goals, quality metrics and financial targets.
Daily, weekly, monthly, quarterly and annual reporting
Create and leverage a 3-day capacity board
Utilize Service Titan tools to ensure that the technicians are on time for their appointments and communicating with customers.
Capture customer feedback, technician feedback and feedback from the team so that we can share with the organization what's working and not working.
Be attentive to our competition and what they are doing in our markets and in our sales channels (HVAC, Plumbing, Memberships)
Safety first. Collaborate with the team to keep our employees safe and communicate with the team any news on traffic or weather conditions.
Ask for help. Be clear on what we need in terms of training, resources and processes.
Qualifications:
Knowledge: Service Titan experience preferred. Basic understanding of HVAC systems, and Plumbing services.
Skills: Strong communication and organizational skills. Ability to use a keyboard to type information into a database, while speaking with customers. Able to use the internet to communicate with customers, vendors and employees. Able to handle both inbound and outbound phone calls.
Certifications: None required for this level; however, relevant certifications or courses (e.g., HVAC basics) are a plus.
Education: High school diploma or equivalent required; further education or vocational training in HVAC or construction fields is beneficial.
Working Conditions:
Primarily an office-based role, with occasional visits to job sites.
Fast-paced environment with multiple tasks to manage from Houston, Dallas and San Antonio.
Start the day by looking at the board and finding out what needs to be done to fill the board.
Collaborate with the team to know who is working on what and what you need to work on.
Communicate the status of the dispatch board throughout the day to get jobs booked and ran.
Transition the board effectively from the morning team to the evening team.
May involve working on the weekends and in the evenings. Hours are from 11am - 8pm.
A dispatcher will receive performance feedback once a month from their manager and will receive an annual review.
Dispatch will be asked to complete on-going training which may include videos, on-site technical training and field training.
Must have the ability to pass a background check and drug screening test.
$21k-29k yearly est. 8d ago
Overnight Dispatch Coordinator
McLane 4.7
Dispatcher job in San Antonio, TX
Take your career further with McLane!
The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide.
The Dispatch Coordinator position is responsible for Driver dispatch operations in the Transportation Department.
Benefits you can count on:
Generous benefits that start on your 60th day\: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days.
401(k) Profit Sharing Plan after 90 days.
Additional benefits\: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!
What you'll do as a Dispatch Coordinator\:
Prepare daily records and memos and maintain filing system for Driver Vehicle Inspection Reports.
Complete transportation pouches including route manifests, invoices, special customer notifications, maps and stores keys for drivers.
Develop and update driver and helper dispatch schedule daily.
Understand DOT hours of service and ensure driver compliance.
Set up daily tractor/trailer assignment for drivers.
Verify roadworthiness and keep maintenance records for tractors and trailers.
Call customers to inform them of variances in delivery times.
Expedite driver manifests and highlight keys.
Provide timely reports to immediate supervisor as requested.
Possess very strong interpersonal skills and be able to discuss dispatch issues with Driver Specialists, Customers and managers.
Meet this position's physical demands.
Other duties may be assigned.
Qualifications you'll bring as a Dispatch Coordinator Teammate\:
High School Diploma.
Knowledge of mainframe computer software (PeopleSoft) relating to record keeping/scheduling for drivers and helpers.
Preferred experience in Windows environment and on Excel, Microsoft Word, and Access programs; or similar programs.
Have 2 years in similar function (preferred).
Map reading abilities.
Understanding of distribution systems.
Ability to communicate in various methods with different levels.
Mathematical ability for maintaining schedules.
Understanding of dispatch issues and procedures.
This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.
Fit the following? We want you here!
Safety-focused
Reliable
Adaptable
Dedicated
Moving America forward - together.
We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.
Candidates may be subject to a background check and drug screen, in accordance with applicable laws.
All applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
For our complete EEO and Pay Transparency statement, please visit https\://**********************************
How much does a dispatcher earn in San Antonio, TX?
The average dispatcher in San Antonio, TX earns between $24,000 and $44,000 annually. This compares to the national average dispatcher range of $27,000 to $44,000.
Average dispatcher salary in San Antonio, TX
$33,000
What are the biggest employers of Dispatchers in San Antonio, TX?
The biggest employers of Dispatchers in San Antonio, TX are: