Distribution Center Transportation Dispatch
Dispatcher job in Hayward, CA
Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.
We are looking for a Distribution Center Transportation Dispatch to join our Rexel USA team in Hayward, CA!
Summary:
The Distribution Center Transportation Dispatch is responsible for routing deliveries and drivers in the most efficient way possible while maintaining delivery metrics. Will also be responsible for vehicle maintenance, setting schedules, managing expedited orders, and acting as the main point of contact between internal customers and the delivery drivers.
What You'll Do:
Coordinate daily route planning, staffing, and load balancing activities
Ensure all vehicles, drivers, and processes meet both Occupational Safety and Health Administration (OSHA) and Department of Transportation (DOT) requirements
Responsible for the complete and accurate loading process of material going out for delivery
Ensure manifest integrity for all loads
Schedule deliveries and dispatches drivers based on requirements of the customer as communicated through various media channels
Keep accurate record of deliveries and ensures manifests are properly closed
Coordinate and communicates daily on-demand services as needed
Ensure all assets are maintained consistent with company expectations
Responsible for building and vehicle maintenance, safety, and security
Other duties as assigned
Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
Qualifications
What You'll Need
1+ years of experience in a similar role and/or experience working in a Distribution Center or Warehouse preferred
High School or GED - Required
Knowledge, Skills and Abilities
Knowledge of Distribution Center/Warehouse principles, practices, and procedures
Knowledge of Transportation Systems and industry a plus
Excellent written, verbal, interpersonal, and presentation skills are required
Strong analytical, troubleshooting, and problem-solving abilities
Organization and time management skills, detail oriented, able to prioritize in a multi-tasking environment and ability to work under pressure and adhere to deadlines
Excellent customer service skills
Additional Information
Physical Demands:
Sit: Must be able to remain in a stationary position - Constantly - at least 51%
Walk: Must be able to move about inside/outside office or work location - Constantly - at least 51%
Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51%
Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Constantly - at least 51%
Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Frequently - 21% to 50%
Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51%
Weight and Force Demands:
Up to 10 pounds - Constantly - at least 51%
Up to 25 pounds - Constantly - at least 51%
Up to 50 pounds - Constantly - at least 51%
Working Environment:
Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Constantly - at least 51%
Exposed to electrical hazards; risk of electrical shock - Occasionally - up to 20%
Handles or works with potentially dangerous equipment - Constantly - at least 51%
Travels to offsite locations - Occasionally - up to 20%
Disclaimer:
“Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”
For the state of California only, the pay is $25.00 to $27.00, depending upon qualifications, experience, and other considerations permitted by law. Commission/Bonus Plan: CSC Plan
Our Benefits Include:
Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities - We like to promote from within
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
Public Safety Communications Dispatcher - Department of Emergency Management (8238)
Dispatcher job in San Francisco, CA
Under general supervision, receives incoming telephone calls for 911 police, fire, and medical emergency and non-emergency services, and dispatches public safety personnel units and equipment to respond to calls for service utilizing a two-way radio system, Computer Aided Dispatch system, multiple display terminal and other related equipment; evaluates, prioritizes, documents and directs calls to appropriate resources; maintains two-way communications with police, fire and emergency medical units; exercises considerable judgment in transmitting pertinent information to field units and in dispatching emergency personnel and equipment in accordance with established regulations and procedures; and performs other related duties as required.
This is the entry level in the emergency communications dispatcher classification series responsible for learning and applying methods, techniques and practices in police, fire and emergency medical dispatching. Initially, incumbents work in a training capacity to learn all aspects of police, fire and emergency medical dispatching. As experience accrues, the incumbent performs with increasing independence. This class is distinguished from the 8239 Public Safety Communications Supervisor in that the latter exercises full supervisory responsibilities over staff and the work of the unit.
Job Description
EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.
1. Receives emergency calls and obtains information to determine facts; evaluates such information to determine what type of response is necessary and dispatches the required police, fire or medical service.
2. Dispatches police, fire and emergency medical personnel and equipment on both routine and emergency calls to specific locations utilizing a Computer Aided Dispatch system, multiple video display terminal, radio console and related equipment.
3. Operates a two-way radio system in communicating with a number of mobile units in the field to receive and transmit emergency service messages and information.
4. Evaluates incoming reports of police, fire and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel.
5. Monitors, coordinates and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus.
6. Responds to public inquiries regarding emergency medical service, fire rescue, police assistance, crimes, violations and other offenses; properly classifies and prioritizes any report or complaint information and determines appropriate course of action.
7. Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for fire or medical service assistance, or to notices of wanted persons, stolen property, warrants and all-points bulletins.
8. Maintains record of all calls received and prepares reports of critical incidents.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of: Principles, practices and procedures of emergency communications for police, fire and emergency medical dispatching; call evaluation techniques; general geography of city roads, streets, highways, public facilities and buildings; federal and state regulations governing the operation of communications systems for transmitting emergency information and dispatching personnel and equipment; proper office procedures and record-keeping techniques.
Ability and Skill to: Operate a public safety computer system and two-way radio; interpret federal communications and departmental regulations, policies and procedures; speak and write in English, spell correctly and communicate in a clear, concise and understandable manner; memorize names and locations; analyze situations accurately, think and act quickly in emergency situations and exercise sound judgment; work under considerable stress caused by a volume of messages or emergency conditions involving the protection of life and property; work under emergency or austere conditions following a disaster; maintain an effective working relationship with supervisors and co-workers; exercise sensitivity with various members of the public; work weekends, nights, holidays, irregular hours and overtime; and ability to operate a computer terminal at 40 words per minute (net).
Qualifications
MINIMUM QUALIFICATIONS
These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.
Education: Possession of a high school diploma or equivalent (GED or High School Proficiency Examination).
Experience: Two (2) years of experience in a public contact position providing information and/or a service, or in a position where the primary responsibility is interacting with people.
License and Certification: None
Substitution: Completion of thirty (30) semester units or forty-five (45) quarter units of coursework from an accredited college or university may substitute for one (1) year of the required experience as described above.
Additional Information
SUPPLEMENTAL INFORMATION
Working Conditions: Public Safety Communications Dispatchers work in a fast-paced, highly stressful, and confined environment, wear headsets which restrict physical movement in the work area, and sit or stand and view video displays for extended periods of time. Dispatchers work 8-hour or 10-hour shifts, or longer, and may be assigned to work various schedules which include day shift, swing shift, night shift, weekends, holidays, and overtime. Must be willing and able to respond, report, and mobilize as necessary.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
Public Safety Dispatcher
Dispatcher job in Alameda, CA
Dispatches emergency and non-emergency police personnel in response to calls for service; receives information, questions and requests for service; determines nature and priority of calls for service, routes calls as needed and dispatches appropriate units for response.
Handles inquiries involving public emergencies; recognizes sensitive information and handles accordingly; provides information to field units, other agencies and the public.
Alerts other agencies and coordinates mutual response radio traffic and information distribution.
Operates computer aided dispatch system and other telecommunications devices; performs routine equipment testing, upkeep and maintenance.
Operates computer equipment using designated systems and programs such as word processing, desktop publishing, databases and spreadsheets; makes inquiries and entries through local, State and Federal computer information systems.
Sends, receives and routes a variety of law enforcement reports, warrants and other materials.
Reviews and records case information; maintains logs and records including automated record files; prepares reports and other related forms and records.
May assist in training new dispatchers and participate in various Police Department activities and operations as assigned.
Education/Experience
Any combination equivalent to education and experience likely to provide the required knowledge and abilities. A typical way to obtain the knowledge and abilities would be:
Education: Graduation from high school.
Experience: Two years of responsible full-time work experience involving public contact, computer usage, and/or heavy telephone traffic. Experience in public safety, or dealing with stressful, multi-task oriented situations is
highly desirable
.
Other Requirements
Passing CritiCall Exam or ECOMM score dated within 1 year of application (lateral transfers from other agencies do not need to submit) (see below).
Ability to obtain a California Peace Officer Standards and Training (POST) Basic Public Safety Dispatcher Certificate within one year of employment.
Willingness and/or ability to work rotating shifts, including nights, holidays and weekends; work on an on-call basis; work irregular duty assignments; wear a uniform and safety equipment; work outside in inclement weather; work under undesirable and hazardous conditions; conform to department grooming standards; successfully pass a background investigation; work alone; attend educational sessions as required; travel out of town for one day or more.
Candidates considered for appointment must successfully pass job related post offer, pre-employment medical and psychological examinations including a drug screening, and have vision correctable to 20/30 and normal color vision and hearing. Incumbents must demonstrate a state of physical and mental health consistent with the ability to perform assigned duties.
Selected positions require possession of a valid California Driver's License and satisfactory driving record as a condition of initial and continued employment.
Knowledge
Knowledge of organization and functions of a municipal law enforcement agency; modern office practices and procedures; application of modern computer technology including designated operating programs and software.
Ability
Ability to effectively coordinate the work of safety enforcement personnel in the field; assess and prioritize emergency situations; make rapid and sound independent judgements in stressful emergency situations; perform clerical work and basic mathematical calculations with speed and accuracy; operate computer equipment, a variety of office equipment and specialized police department equipment including computerized telecommunications and dispatch equipment; read, interpret, apply and explain various codes, regulations, manuals, maps, etc.; establish and maintain accurate records; prepare reports; communicate effectively; act with resourcefulness, courtesy and initiative; establish and maintain effective working relationships with employees and the general public.
Typing Skill
Ability to type from clear printed copy at a speed of 35 net words per minute.
Distribution Center Transportation Dispatch
Dispatcher job in Hayward, CA
Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.
We are looking for a Distribution Center Transportation Dispatch to join our Rexel USA team in Hayward, CA!
Summary:
The Distribution Center Transportation Dispatch is responsible for routing deliveries and drivers in the most efficient way possible while maintaining delivery metrics. Will also be responsible for vehicle maintenance, setting schedules, managing expedited orders, and acting as the main point of contact between internal customers and the delivery drivers.
What You'll Do:
Coordinate daily route planning, staffing, and load balancing activities
Ensure all vehicles, drivers, and processes meet both Occupational Safety and Health Administration (OSHA) and Department of Transportation (DOT) requirements
Responsible for the complete and accurate loading process of material going out for delivery
Ensure manifest integrity for all loads
Schedule deliveries and dispatches drivers based on requirements of the customer as communicated through various media channels
Keep accurate record of deliveries and ensures manifests are properly closed
Coordinate and communicates daily on-demand services as needed
Ensure all assets are maintained consistent with company expectations
Responsible for building and vehicle maintenance, safety, and security
Other duties as assigned
Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
Qualifications
What You'll Need
1+ years of experience in a similar role and/or experience working in a Distribution Center or Warehouse preferred
High School or GED - Required
Knowledge, Skills and Abilities
Knowledge of Distribution Center/Warehouse principles, practices, and procedures
Knowledge of Transportation Systems and industry a plus
Excellent written, verbal, interpersonal, and presentation skills are required
Strong analytical, troubleshooting, and problem-solving abilities
Organization and time management skills, detail oriented, able to prioritize in a multi-tasking environment and ability to work under pressure and adhere to deadlines
Excellent customer service skills
Additional Information
Physical Demands:
Sit: Must be able to remain in a stationary position - Constantly - at least 51%
Walk: Must be able to move about inside/outside office or work location - Constantly - at least 51%
Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51%
Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Constantly - at least 51%
Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Frequently - 21% to 50%
Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51%
Weight and Force Demands:
Up to 10 pounds - Constantly - at least 51%
Up to 25 pounds - Constantly - at least 51%
Up to 50 pounds - Constantly - at least 51%
Working Environment:
Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Constantly - at least 51%
Exposed to electrical hazards; risk of electrical shock - Occasionally - up to 20%
Handles or works with potentially dangerous equipment - Constantly - at least 51%
Travels to offsite locations - Occasionally - up to 20%
Disclaimer:
“Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”
For the state of
California
only, the pay is
$25.00
to
$27.00
, depending upon qualifications, experience, and other considerations permitted by law. Commission/Bonus Plan: CSC Plan
Our Benefits Include:
Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities - We like to promote from within
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
Public Safety Dispatcher
Dispatcher job in Oakland, CA
Job Description
The Public Safety Dispatcher receives emergency and non-emergency calls from the public; dispatches calls for emergency police, fire & EMS services; operates various communications equipment; prioritizes calls; dispatches units and/or refer calls appropriate to the jurisdiction; and performs other related work as required or assigned. Responsibilities are centered on extensive contact with the public, in person and over the telephone, in both emergency and non-emergency situations. The work involves coordinating interdepartmental activities within the city as well as with other agencies throughout the county. The Public Safety Dispatcher initially receives on-the-job training with the goal to possess full proficiency to work a solo-shift without assistance. Within the established guidelines, the Communications Dispatcher exercises independent judgment under emergency conditions on matters involving the potential loss of life or property. Incumbents are required to work various shifts associated with 24-hour, 365-day operations including weekends and holidays.
IMPORTANT APPLICATION INFORMATION AND INSTRUCTION
Part I: Complete the Employment Application. All application materials must be uploaded and submitted with the on-line employment application. All information is subject to verification. Incomplete applications will be removed from consideration. A thorough and complete review of all applications received will be conducted. Those applicants who are assessed as meeting the position qualifications and desired background experience for successful performance in the position of Public Safety Dispatcher will be invited to continue in the selection process. You may also choose to first take the NTN test before submitting your application.
Part II: Qualifying Written Examination (Pass/Fail): You must complete the ECOMM (Emergency Communications) written exam before the closing date, or have results within the last 6 months (based on application date). The exam is administered directly by the National Testing Network (NTN). Please note NTN charges a fee to take the exam. Please visit the NTN website to schedule an exam by clicking here: ******************************************************** select 'Find Jobs', then select Emergency Communications Jobs and sign up for City of Piedmont. Please be sure to review the minimum qualifications on the job announcement before investing in the test.
When you visit the ****************************** website:
Complete the NTN registration process and schedule your test.
Review all information related to the City's Public Safety Dispatcher, including minimum requirements, salary, and benefits.
Review detailed information about the testing process.
Review the Frequently Asked Questions and take an online practice test (if desired).
Upon completion of the ECOMM (Emergency Communications) written exam all applicant scores are automatically forwarded to the City.
THE NTN EXAM IS WAIVED FOR CANDIDATES THAT CURRENTLY POSSESS EITHER:
(1) POST CERTIFIED PUBLIC SAFETY DISPATCHER CERTIFICATE;
(2) POST DISPATCHER T-SCORE WITH A SCORE OF 50 OR ABOVE (dated within the last six (6) months) + typing certificate with a minimum of 35wpm net;
(3) CRITICALL TEST WITH A PASSING SCORE (dated within the last six (6) months) + typing certificate with a minimum of 35wpm net.
Part III: Appraisal Examination - Oral Interview: Designed to assess the applicant's knowledge, education, experience, and general ability to perform the essential functions of the position. This examination will be a panel interview and will be conducted by subject matter experts.
Candidate(s) who complete selection testing with acceptable results will be considered by the City hiring authority. Prior to a conditional offer of employment, a candidate will undergo a comprehensive background check that includes a full background check, fingerprinting with the California Department of Justice, a credit review, and a polygraph. A psychological examination and a job-related pre-placement medical examination will be conducted upon issuance of a conditional offer of employment.
This position is open until filled and can close at any time. Applicants are encouraged to apply and complete testing right away.
Public Safety Communications Dispatcher - Department of Emergency Management (8238)
Dispatcher job in San Francisco, CA
Under general supervision, receives incoming telephone calls for 911 police, fire, and medical emergency and non-emergency services, and dispatches public safety personnel units and equipment to respond to calls for service utilizing a two-way radio system, Computer Aided Dispatch system, multiple display terminal and other related equipment; evaluates, prioritizes, documents and directs calls to appropriate resources; maintains two-way communications with police, fire and emergency medical units; exercises considerable judgment in transmitting pertinent information to field units and in dispatching emergency personnel and equipment in accordance with established regulations and procedures; and performs other related duties as required.
This is the entry level in the emergency communications dispatcher classification series responsible for learning and applying methods, techniques and practices in police, fire and emergency medical dispatching. Initially, incumbents work in a training capacity to learn all aspects of police, fire and emergency medical dispatching. As experience accrues, the incumbent performs with increasing independence. This class is distinguished from the 8239 Public Safety Communications Supervisor in that the latter exercises full supervisory responsibilities over staff and the work of the unit.
Job Description
EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.
1. Receives emergency calls and obtains information to determine facts; evaluates such information to determine what type of response is necessary and dispatches the required police, fire or medical service.
2. Dispatches police, fire and emergency medical personnel and equipment on both routine and emergency calls to specific locations utilizing a Computer Aided Dispatch system, multiple video display terminal, radio console and related equipment.
3. Operates a two-way radio system in communicating with a number of mobile units in the field to receive and transmit emergency service messages and information.
4. Evaluates incoming reports of police, fire and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel.
5. Monitors, coordinates and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus.
6. Responds to public inquiries regarding emergency medical service, fire rescue, police assistance, crimes, violations and other offenses; properly classifies and prioritizes any report or complaint information and determines appropriate course of action.
7. Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for fire or medical service assistance, or to notices of wanted persons, stolen property, warrants and all-points bulletins.
8. Maintains record of all calls received and prepares reports of critical incidents.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of: Principles, practices and procedures of emergency communications for police, fire and emergency medical dispatching; call evaluation techniques; general geography of city roads, streets, highways, public facilities and buildings; federal and state regulations governing the operation of communications systems for transmitting emergency information and dispatching personnel and equipment; proper office procedures and record-keeping techniques.
Ability and Skill to: Operate a public safety computer system and two-way radio; interpret federal communications and departmental regulations, policies and procedures; speak and write in English, spell correctly and communicate in a clear, concise and understandable manner; memorize names and locations; analyze situations accurately, think and act quickly in emergency situations and exercise sound judgment; work under considerable stress caused by a volume of messages or emergency conditions involving the protection of life and property; work under emergency or austere conditions following a disaster; maintain an effective working relationship with supervisors and co-workers; exercise sensitivity with various members of the public; work weekends, nights, holidays, irregular hours and overtime; and ability to operate a computer terminal at 40 words per minute (net).
Qualifications
MINIMUM QUALIFICATIONS
These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.
Education: Possession of a high school diploma or equivalent (GED or High School Proficiency Examination).
Experience: Two (2) years of experience in a public contact position providing information and/or a service, or in a position where the primary responsibility is interacting with people.
License and Certification: None
Substitution: Completion of thirty (30) semester units or forty-five (45) quarter units of coursework from an accredited college or university may substitute for one (1) year of the required experience as described above.
Additional Information
SUPPLEMENTAL INFORMATION
Working Conditions: Public Safety Communications Dispatchers work in a fast-paced, highly stressful, and confined environment, wear headsets which restrict physical movement in the work area, and sit or stand and view video displays for extended periods of time. Dispatchers work 8-hour or 10-hour shifts, or longer, and may be assigned to work various schedules which include day shift, swing shift, night shift, weekends, holidays, and overtime. Must be willing and able to respond, report, and mobilize as necessary.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
Public Safety Dispatcher
Dispatcher job in San Francisco, CA
Apply Public Safety Dispatcher Department of the Interior National Park Service United States Park Police Apply Print Share * * * * Save * This job is open to * Requirements * How you will be evaluated * Required documents * How to apply is part of the United States Park Police Field Operations Division.
This position ensures effective telecommunications to the Force, other law enforcement and public safety agencies, operational personnel and the public. The incumbent will be responsible for answering 911 - Emergency and Non Emergency calls for service and providing full Law Enforcement communications services which operate 24-hours a day, seven days a week.
Summary
This position is part of the United States Park Police Field Operations Division.
This position ensures effective telecommunications to the Force, other law enforcement and public safety agencies, operational personnel and the public. The incumbent will be responsible for answering 911 - Emergency and Non Emergency calls for service and providing full Law Enforcement communications services which operate 24-hours a day, seven days a week.
Overview
Help
Accepting applications
Open & closing dates
10/30/2025 to 12/31/2025
Salary $56,205 to - $89,924 per year Pay scale & grade GS 6 - 8
Location
Few vacancies in the following location:
San Francisco, CA
Remote job No Telework eligible No Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive
Promotion potential
8
Job family (Series)
* 2151 Dispatching
Supervisory status No Security clearance Not Required Drug test Yes Position sensitivity and risk Noncritical-Sensitive (NCS)/Moderate Risk
Trust determination process
* Credentialing
* Suitability/Fitness
Financial disclosure No Bargaining unit status Yes
Announcement number WO-1614-USPP-25-12807133-DE Control number 849136000
This job is open to
Help
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Career transition (CTAP, ICTAP, RPL)
Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.
Clarification from the agency
Hiring Paths Career transition (CTAP, ICTAP, RPL) The public
Videos
Duties
Help
The major duties of the Public Safety Dispatcher position include, but are not limited to, the following:
* Serves as a dispatcher for the US Park Police, applying in-depth knowledge of dispatch operating systems, databases, and equipment, as well as knowledge of dispatch policies and past practices to isolate and solve unusual and difficult technical problems.
* Performs dispatch and call taking services for a wide variety of complex public safety related incidents and operations.
* Coordinates rescue, ambulance, and helicopter operations, etc., of various agencies.
* Receives and evaluations emergency calls for service.
* Provides dispatch support to law enforcement activities.
* Queries & relays wants, warrants, drive and vehicle status, Be on the Lookout (BOL), and Attempt to Locate (ATL) information for law enforcement contact and investigations.
* Serves as a certified operator of National Criminal Information Network (NCIC), National Law Enforcement Communications System (NLETS), and state criminal information networks (i.e., ACCESS, TLETS, VCIN, etc). Accesses, analyzes, and utilizes information from a variety of national, state,
* Monitors a variety of alarm systems including intrusion, fire, robbery, panic, and maintenance related systems. Analyze alarms. Ensures appropriate response. Reports on alarm systems troubles.
* Assists law enforcement officers with investigations.
Pay Information:
A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.
GS-6 range: $56,205 to $73,063 per year
GS-7 range: $62,456 to $81,198 per year
GS-8 range: $69,168 to $89,924 per year
Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position, existing work at the higher grade level, and recommendation by the position's supervisor.
Duties will be developmental in nature when filled below the full performance level.
Requirements
Help
Conditions of employment
* U.S. Citizenship required.
* Appointment subject to background investigation and favorable adjudication.
* Meet Selective Service Registration Act requirement for males.
* Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
* You will be required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is subject to random testing for illegal drug use.
* This position is subject to drug testing based on the collateral duty requiring firearms in the back-country or other locations for non-law enforcement reasons such as protection from animals.
* You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
* You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.
* This position has an intermittent work schedule; you will be subject to call and will have no pre-scheduled work schedule.
* If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period.
* Must be able to obtain and maintain a Secret clearance.
* This position has been designated "Essential". In the event of severe weather conditions or other such emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations. You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.
* Within 12 months of employment, you must be able to obtain and maintain required dispatching and emergency management certifications determined by locality selected. This may include National Criminal Information Network (NCIC), National Law Enforcements Communications System (NLETS), and State criminal information networks (i.e., ACCESS, TLETS, VCIN, etc.) , and/or Emergency Medical Dispatching (EMD).
* As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period. Please visit the Qualification section for more details on the conditions of probationary periods for this position.
Qualifications
All qualifications must be met by the closing date of this announcement-12/31/2025-unless otherwise stated in this vacancy announcement.
Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.
To qualify for this position at the GS-06 grade level, you must possess all of the following minimum qualifications by close of the announcement:
EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following: Customer service based experience in a high-pace environment where the ability to make quick decisions is key; Operate multi-line telephones, computers or radio equipment to provide information; AND Collect information from callers and input into computer system.
To qualify for this position at the GS-07 grade level, you must possess all of the following minimum qualifications by close of the announcement:
EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-06 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following: Customer service-based experience in a high-pace environment where the ability to make quick decisions is key; Operate multi-line telephones, computers or radio equipment while inputting information collected from callers into computer systems; Operate public safety dispatch systems such as NCIC, NLETS, CLETS, or Computer-aided Dispatch (CAD) with limited supervision; AND Operate computer-based equipment to include, but not limited to alarm monitoring systems, records management systems, computer aided dispatch systems, message notification systems, and report writing systems.
To qualify for this position at the GS-08 grade level, you must possess all of the following minimum qualifications by close of the announcement:
EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following: Perform public safety dispatching (law enforcement. emergency medical, search and rescue, and fire) using personal computers and software programs to input data collected from callers; Independently operate public safety dispatch systems as: NCIC, NLETS, CLETS, or Computer-aided Dispatch (CAD); Operate computer-based equipment to include, but not limited to alarm monitoring systems, records management systems, computer aided dispatch systems, message notification systems, and report writing systems; and, Obtain information from incoming callers to disseminate during emergency situations.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as "varies". Experience listed as full-time will be credited at 40 hours per week.
Continued Condition of Employment For Probationary Period: As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which your fitness and whether your continued employment advances the public interest will be evaluated. This probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service. In determining if your employment advances the public interest, the agency will consider:
* your performance and conduct;
* the needs and interests of the agency;
* whether your continued employment would advance organizational goals of the agency or the Government; and
* whether your continued employment would advance the efficiency of the Federal service.
Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized. In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
There is no substitution of education for experience at the grade level(s) of this announcement.
Additional information
A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.
This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate. Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position, existing work at the higher grade level, and recommendation by the position's supervisor.
Physical Demands: Incumbent must function efficiently in a confined space for extended periods with no breaks and no opportunity to leave the confines of the Communications Center. The dispatcher is considered an "essential employee" meaning they are required to work most holidays, report for duty during adverse weather conditions, and be expected to work for long hours exceeding normally scheduled shifts in case of emergencies. Position is sedentary with high amounts of stress. Incumbent is subject to shift work, rotating shift work, and uncommon tours of duty. Work requires use of the voice in vocal communications for periods of hours at a time. Voice must be clear, audible, and tone effective with words plainly spoken and understandable. Incumbent must be able to hear clearly and discern a variety of audible communications and signals simultaneously. Incumbent must be able to read critical information from multiple sources, including computer screen, fax, and written log quickly and accurately. The work is of an emergency nature and is emotionally stressful. Incumbent must possess manual dexterity sufficient to operate computer terminals/keyboards and related equipment and to maintain written logs. Work involves occasional lifting of boxes and supplies up to weights of 50 pounds.
Working Conditions: The work is normally performed in a well-lighted and temperature-controlled room. Noise levels are routinely high due to electronic equipment, telephones, radios, and other discussions ongoing in the performance of duties. The setting is typically confined and secure, and entrance and egress is controlled.
During the training period and/or on other occasions, the incumbent will be assigned to accompany a field law enforcement personnel in patrol vehicles to learn or gain a more detailed familiarization with agency operating procedures and jurisdictional boundaries.
Incumbent may not leave the center unless relieved by another qualified dispatcher.
The National Park Service has determined that the duties of this position are not suitable for telework.
Expand Hide additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessments required for this position. A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating.
Please limit your resume to no more than 2 pages. If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications. You can only submit one resume; Only the resume submitted under the "Resume" "Document Type" will be used to determine your qualifications and for rating purposes. Only one resume will be used to evaluate your qualifications. In the event you submit more than one resume, only the latest submission will be reviewed.
Candidates will be rated and ranked using Category Rating procedures. These procedures place candidates with veteran's preference above non-preference eligibles within each category. Veterans with a service connected disability of at least 10 percent are listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher. Under Category Rating, candidates will be rated and ranked into one of three categories:
* Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position
* Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job
* Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job.
In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires successful completion of additional assessments, including a Subject Matter Expert Panel Review. These assessments measure the critical competencies listed above that are required to successfully perform the job.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
Help
The following documents are required and must be submitted by 11:59 PM (EST) on 12/31/2025:
* Resume which includes a list of all significant jobs held and duties performed, dates specified in month and year format, and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. If military or civilian, please include your rank and/or grade. Please limit your resume to no more than 2 pages. If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications. You can only submit one resume; Only the resume submitted under the "Resume" "Document Type" will be used to determine your qualifications and for rating purposes. Only one resume will be used to evaluate your qualifications. In the event you submit more than one resume, only the latest submission will be reviewed.
* Complete All Required Assessments.
* Other Supporting Documents, if applicable, such as:
* Veterans Preference Documentation:
* If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you don't have your DD-214, you may request it after discharge from the National Archives.
* If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
* If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from ******************** or call ************** to establish proof of disability.
* Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position.
Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
To apply for this position: You must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. To receive consideration, the complete application package must be submitted by 11:59 PM (EST) on 12/31/2025. You must provide documentation to support your claim for each eligibility selected. Please review the required documentation listed in the eligibilities language to ensure you submit the appropriate information. Note: You will only be marked eligible for those eligibilities that you selected and provided the appropriate supporting documentation.
WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES.
* Select Apply. If you are not logged in, you will be prompted to login or create an account.
* Prompted to Start the Application Process by selecting "Start Application."
* Click here for USAJobs Help with "How to create an application"
* To PREVIEW the application questionnaire, select the following link: ********************************************************
* Select or add the resume you want to use for this application. Click here on how to build a resume in USAJOBS.
* Select documents you want included in this application.
* Review package to acknowledge your documents were reviewed.
* Select if you want to include your demographic information.
* After reading and certifying the application is true and submitted in good faith, select "Continue to Agency Site."
* Follow onscreen prompts and instructions to complete your application.
* Add the supporting documents by indexing your documents with the dropdown.
* Upload any missing required documents or optional documents.
* Review and Submit Application.
* While logged in, you can check the status of your application by selecting "+" next to the job title for this position.
* You can review or revise your application at any point during the open period of the announcement.
* To update an application, you should log into your USAJOBS account and select "+" next to the job title for this position. Select "Update Application" for this job.
* Note: When you click Update Application, you will be prompted to re-select your documents from USAJOBS. Documents submitted with the first application will no longer be associated with the applicant record. So it is important that you select all documents you want to use in the re-application.
Please note, the eligibility section of the application process is designed to allow you to choose how you wish to be considered for this vacancy announcement. You will ONLY be considered for the appointment eligibilities that you select. You must provide the supporting documentation to support your claim. Please review the list of documentation provided in the eligibilities language to ensure you provide the appropriate information. You may choose more than one eligibility.
Agency contact information
Shaunte Sankey
Phone 000-000-0000 Email shaunte_************** Address United States Park Police
1100 Ohio Drive S.W.
Washington, DC 20024
US
Next steps
Once the Occupational Questionnaire is received you will receive acknowledgement that your submission was successful. If you are among the most qualified candidates and your name is referred to the hiring official, you may be contacted directly for a possible interview. You will be notified of the status of your Application Package at the time candidates are referred for consideration, and when the selection process is complete.Standing Register Open Continuous Information: The intent of this announcement is to establish multiple applicant lists for the US Park Police to conduct pre-employment testing on a regular and recurring basis. Cutoffs will be used to manage large applicant pools for this announcement. Consideration will be given to candidates in sequential order within each group as depicted below as each group is exhausted. Qualifications must be met for those applications submitted by the cut-off date. Applications will be considered for the following cut-off dates:
Cut-Off Dates:
* Cut-Off 1: October 26, 2025
* Cut-Off 2: November 26, 2025
* Cut-Off 3: December 31, 2025
All applications will be reviewed for minimum qualifications. Eligible candidates will be placed on applicant lists for further assessment by the U.S. Park Police. You must submit your application by one of the indicated cut-off dates listed above. You may not edit or update your application once it has been submitted. Once all vacancies are filled, this announcement may close without further notice.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Required Documents
Help
The following documents are required and must be submitted by 11:59 PM (EST) on 12/31/2025:
* Resume which includes a list of all significant jobs held and duties performed, dates specified in month and year format, and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. If military or civilian, please include your rank and/or grade. Please limit your resume to no more than 2 pages. If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications. You can only submit one resume; Only the resume submitted under the "Resume" "Document Type" will be used to determine your qualifications and for rating purposes. Only one resume will be used to evaluate your qualifications. In the event you submit more than one resume, only the latest submission will be reviewed.
* Complete All Required Assessments.
* Other Supporting Documents, if applicable, such as:
* Veterans Preference Documentation:
* If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you don't have your DD-214, you may request it after discharge from the National Archives.
* If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
* If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from ******************** or call ************** to establish proof of disability.
* Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position.
Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Public Safety Dispatcher (Entry-Level)
Dispatcher job in San Bruno, CA
Join a department that cares about its Dispatchers and is LOVED by its community
Elevate your public safety career as a Dispatcher. Our mission at the San Bruno Police Department is to Ensure Peace, Provide Safety, and Build Community. We aim to realize this mission by taking good care of the people who work in our organization so that they can take good care of everyone else. We believe that the key to providing exceptional police services is consistently deploying strong, healthy, well-trained, emotionally intelligent human beings as San Bruno Police Dispatchers. As such, we have created a healthy, happy, fun working environment, focused on enabling each member of our team to use their employment to pursue the best possible versions of themselves.
City of San Bruno's Excellent Benefits
CalPERS retirement formula
Non-Safety: 2.7% @ 55 for classic members or 2% @ 62 for PEPRA members
Annual accruals of vacation days based on years of service, holidays and sick days
Opportunity for bilingual incentive pay up to 2.5%
Medical, dental and vision benefits provided with employee contribution
Life Insurance equal to one year's annual salary provided at no cost
Long-term disability insurance provided at no cost
Home loan assistance program
Section 125 Flexible Benefit Plan
Tuition reimbursement
The Position
The San Bruno Police Department is recruiting for entry-level Public Safety Dispatchers. Public Safety Dispatchers are responsible for public safety dispatch and related records management activities. This position operates on a 24-hour, 365 days per year basis, and may be assigned to either a day, swing, or graveyard shift on a regular, rotational basis that includes nights, weekends, and holidays. Public Safety Dispatchers perform a wide range of duties involving radio, telephone, and computers, applying various procedures and codes. Dispatchers receive and transmit emergency and non-emergency telephone and radio traffic as well as process communication reports, records, and radio logs, while maintaining
a high level of confidentiality. Dispatchers may also support the Police Department by performing clerical tasks, training, assisting with fingerprinting, and being accountable for financial transactions. This position is integral in supporting the goals and objectives of the City and Police Department.
Examples of Duties
Essential Duties
Receives and transmits emergency
and non-emergency
telephone and radio traffic.
Maintains and processes a variety of communications reports, records and radio logs.
Operates a dispatch console, uses Computer Aided Dispatch (C.A.D.) System and other computer programs to process information and records.
Responsible for various Record Management System (RMS) entries, some of these include but are not limited to citations, warrants, subpoenas.
Responsible for accurate and timely entries into the California Law Enforcement Telecommunication System (CLETS), as well as, the National Crime Information Center (NCIC).
Maintains a high level of confidentiality.
Performs collateral duties including a variety of related clerical tasks:
records entry, assisting in fingerprinting and jail operations, which may include searching prisoners; and is accountable for handling cash, bond, and check transactions.
Performs related duties and responsibilities as assigned.
Typical Qualifications
The ideal candidate will possess the ability to record and transmit information with speed and accuracy, "multi-task," make quick and sensible decisions, learn from constructive criticism, possess a high commitment to quality service, and participate in a team approach to law enforcement. In addition, candidates will have a successful track record of the following:
Professional skill or knowledge using computer keyboard; skill or knowledge using radio, telephone, and computers.
Active listening; conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message.
Placing a high priority on the internal and external customer's perspective when making decisions and taking action;
Implementing service practices that meet the customers' and own organization's needs.
Maintaining effectiveness when experiencing changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
Ability to analyze and understand information gathered and follow the best course of action. Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.
Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others' emotions and behavior.
Taking prompt action to accomplish work goals; taking action to achieve results beyond what is ; being proactive.
Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks.
Maintaining stable performance while handling stress in a manner that is acceptable to others and to the organization.
Minimum Qualifications
Must be able to pass an extensive background investigation.
Education
Possession of a high school diploma or GED equivalent. Additional related college course work or degree preferred.
Experience
At least one (1) year of related work experience requiring alertness and independent judgment, but no previous public safety dispatch experience is .
Certificates and Licenses
Must possess and maintain a valid California Driver's License, Class C with a good driving record.
Typing certificate issued within the last year verifying minimum typing speed of thirty-five (35) net words per minute with a maximum of nine (9) errors. Typing certificate must be submitted with application to be considered. Online typing certificate permitted with application; formal test will be administered to final candidate.
Completion within the last year of the POST Entry Level Dispatcher Selection Test Battery with a preferred minimum
score of 48 or above;
or CritiCall Dispatch passing test results within a year of application date.
Certificate must be submitted with application to be considered.
Supplemental Information
This is a continuous recruitment. For a full, detailed class specification, click here.
How to Apply
Applications may be submitted online at the City's BambooHR homepage. The City of San Bruno utilizes a merit-based selection system. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.
When submitting your application, please “upload” the following:
1) POST Entry Level Dispatcher Selection Test Battery (with a score of 48 or above). If you have not yet taken the test, upcoming test dates can be found at: ******************************* or, CritiCall Dispatch test results.
2) Typing certificate issued within the last year verifying minimum typing speed of thirty-five (35) net words per minute with a maximum of nine (9) errors. Online typing certificate permitted with application, formal test will be administered to final candidate.
What happens next?
We will review your application and all supplemental materials to select the best qualified applicants to continue in the process. Screening will include a review of minimum qualifications, application appraisal rating of education, training and experience and relevance of background qualifications related to the target job as well as supplemental questions if applicable.
Applicants selected to move forward in the process may be asked to participate in any combination of the following (at any phase of the selection process): a written examination, job related exercise, physical test or job simulation, phone interview, in-person or video interview(s), and/or web-based testing.
The final phase of the selection process is the probationary period, which in most cases is one year, depending on your classification.
Reasonable Accommodations:
The City of San Bruno is an Equal Opportunity Employer (EOE) and provides equal employment opportunities without regard to race, color, ancestry, religion, creed, age, physical or mental disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state or local laws in its employment actions, decisions, policies and practices.
The City of San Bruno Human Resources Department will make reasonable efforts in the selection process to accommodate disabled applicants. Individuals with disabilities who would like to request an accommodation in the process must inform the Human Resources Department by the final filing date by emailing
******************.
Recruitment Contact
Contact phone:
**************
Contact email:
******************
Public Safety Dispatcher
Dispatcher job in San Ramon, CA
The San Ramon Valley Fire Protection District and the San Ramon Police Department jointly invite qualified applicants to submit an application for the position of Lateral Public Safety Dispatcher. We encourage highly qualified applicants to consider supporting our newly formed 9-1-1 Emergency Communications Center. Under direction and management of the San Ramon Valley Fire Protection District, the 9-1-1 Center provides the full array of public safety communication services for Police/Fire and EMS.
THEPOSITION
Under the supervision of a shift supervisor, the Public Safety Dispatcher processes emergency and non-emergency calls for service; dispatches police, fire, medical, and other emergency equipment, by telephone or radio, utilizing complex technical aids, such as Computer Aided Dispatch systems (CAD); and performs other related duties as assigned.
The ideal candidate will possess a POST Basic Certificate, EMD Certificate, and knowledge in all disciplines of Police/Fire and EMS dispatching and one year as a Public Safety Dispatcher with a demonstrated background in the operation of modern Computer Aided Dispatch (CAD) systems. Note: The POST Basic Certificate is required at time of application. Without the POST Basic Certificate at time of application the candidate will not be considered.
Work Schedule: Public Safety Dispatchers work a 48x96 schedule.
Compensation:Base Salary includes holiday, EMD, and FLSA pay. To qualify for holiday pay, you must be on a 56-hour schedule and to qualify for EMD pay, you must have passed the EMD course.
DUTIES
Receives and processes 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates CAD system events; provides pre-arrival and post-dispatch instructions to the caller or relays information to other jurisdictions; processes and prioritizes incoming calls.
Dispatches Police/Fire and EMS personnel and equipment on both routine and emergency calls utilizing a CAD system, multiple video display terminals, radio dispatching consoles, and related equipment.
Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer and firefighter safety; handle the reassignment of fire equipment to ensure adequate district-wide fire protection.
Provides operational support for police, fire, and medical operations; facilitates outside agency assistance and mutual aid requests; as requested, enters, updates, and retrieves information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles; handles tow requests and other information.
For the complete job description:*********************************************************
ABOUT THE DISTRICT
ABOUT THE NEW COMMUNICATIONS CENTER
The San Ramon Valley 911 Communications Center is equipped with the latest advances in emergency telecommunications technology, and is a Primary Public Safety Answering Point (PSAP) for the City of San Ramon and a secondary PSAP to the Town of Danville and unincorporated Alamo. Dispatchers process all incoming emergency and non-emergency calls for service and dispatch Police/Fire and EMS. The San Ramon Valley 9-1-1 Emergency Communications Center is an EMD Accredited Center of Excellence, certified by the International Academy of Emergency Dispatch. The Communications Center is equipped with state of the art voice, data, and wireless technology utilizing CentralSquare public safety software (CAD/RMS), Vesta 4.0, and Motorola MCC 7500 Elite.
ABOUT THE DISTRICT
The San Ramon Valley Fire Protection District provides all risk fire, rescue, and emergency medical services to the communities of Alamo, Blackhawk, the Town of Danville, Diablo, the City of San Ramon, the southern area of Morgan Territory, and the Tassajara Valley, all located in Contra Costa County. The District's service area encompasses approximately 155 square miles and serves a population of 193,259. The District maintains nine career fire stations and one volunteer staffed station, and other supporting facilities located throughout the jurisdiction.
ABOUT THE SAN RAMON POLICE DEPARTMENT
The San Ramon Police Department provides the full spectrum of law enforcement services,
including Patrol, Traffic, Investigations, Records, Crime Prevention, and more. The San Ramon Police Department employs 69 sworn officers and 22 civilian employees, serving a resident population of 80,000 and a daytime population of 100,000.
The City of San Ramon is one of the Bay Area's most desirable areas to live and work. Located in Contra Costa County, San Ramon is approximately 25 miles east of the City of Oakland in the San Francisco Bay Area. The City spans an area of more than 18 square miles.
For more information regarding the City of San Ramon, the San Ramon Police Department or the San Ramon Valley Fire Protection District, please visit the following websites:
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MINIMUM QUALIFICATIONS
Upon the hiring managers decision, any combination of training, experience, and education may be substituted to meet the minimum qualifications.
REQUIRED EDUCATION
Possession of a high school diploma, G.E.D. equivalency or a high school proficiency certificate.
REQUIRED SPECIALIZED CERTIFICATES
P.O.S.T.- certified Public Safety Dispatchers' Basic Course certificate of completion required at time of application.
REQUIRED EXPERIENCE
One year as a Public Safety Dispatcher with a demonstrated background in the operation of modern Computer Aided Dispatch (CAD) systems.
HIGHLY DESIRABLE BUT NOT REQUIRED
Medical Priorities Dispatching System (MPDS) certificate from the International Academy of Emergency Dispatch.
Healthcare Provider CPR certificate.
APPLICATION PROCESS
Qualified candidates are encouraged to apply. Candidates must apply online through Government Jobs at ***********************************************
Candidates must include a resume and a copy of their Public Safety Dispatchers' Basic Course Certificate with the application.
Candidates considered for employment will be required to undergo an extensive background investigation, a thorough medical examination, psychological examination, and a pre-employment drug screening.
The San Ramon Valley Fire Protection District is an equal employment opportunity employer and makes employment decisions based on merit, qualifications and competence. The District does not discriminate on the basis of race (including traits historically associated with race, including but not limited to hair texture and protective hairstyles), sex (including gender, gender identity, gender expression, transgender, pregnancy and breastfeeding), religious creed (including religious dress and grooming), color, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, military or veteran status, sexual orientation (including heterosexuality, homosexuality and bisexuality), age (40 and over), genetic characteristics and information, reproductive health decision-making, or any other basis prohibited by law.
The information contained herein is subject to change and does not constitute either an expressed or implied contract or offer.
In accordance with the Americans with Disabilities Act, should special accommodations be necessary at any stage of the selection process, please contact the Human Resources Division at **************.
Human Resources -*******************************
Public Safety Dispatcher - Lateral (Retired Annuitant)
Dispatcher job in Fairfield, CA
* FOR RETIRED ANNUITANT ASSIGNMENTS ONLY* The following process is used when a CalPERS Retiree is interested in working as a Retired Annuitant for Solano County. To Protect and Serve the Community! The Sheriff's Office is dedicated to the protection and well-being of every person in Solano County by providing excellent community service.
The values of the Sheriff's Office are to bring:
Professionalism: Performing to the highest standards with integrity, ethical behavior and accountability.
Trust: Confidence in the character and ability to meet expectations.
Courage: To persevere with mental and moral strength in the face of difficulty.
Innovation: Embrace and inspire creativity to apply better solutions that accomplish goals and outcomes.
Teamwork: Unified collaboration to accomplish common goals without regard to personal agendas.
Service: Providing professional assistance in support of the community's best interests and well-being.
Respect: To value and embrace individuality with special regard to differences.
Click here to learn more about the Sheriff's Office
The interest list created as a result of this recruitment will be used to fill retired annuitant extra-help positions as the need arises.
THE POSITION:
Public Safety Dispatchers in the Sheriff's Office assist community members and agencies with emergency needs by receiving and dispatching calls received for law enforcement, fire service, and emergency medical service personnel. Public Safety Dispatcher performs a range of journey level duties that assists community members and agencies with emergency needs by receiving and dispatching calls received via phone and/or text; receives caller information, relays information to appropriate unit or agency, and provides assistance to callers as needed; logs call information into computer; monitors activity of all public safety units to determine status of incident and location of units and provides pre-arrival medical instructions.
Click here for Public Safety Dispatcher Job Description
POSITION REQUIREMENTS:
Education: High school diploma, GED or equivalent AND
Experience: Eighteen (18) months of full-time work experience involving emergency service dispatching for law enforcement, fire services, or medical dispatching.
Previous experience with Sunridge RIMS CAD and possession of an Emergency Medical Dispatching Certificate is preferred.
SPECIAL REQUIREMENTS:
Applicants are required to demonstrate basic typing speed of 40 WPM by passing of a County approved test.
DOCUMENT SUBMITTAL REQUIREMENTS:
If you possess a POST-certified Public Safety Dispatchers' Basic Course certification, please attach at time of applying for the position.
Applicants may submit a typing certificate. If you choose to submit a typing certificate, the typing certificate must contain a minimum NET speed of (40) words per minute. It must be a timed 3 - 5 minute test, include the gross number of words typed per minute, and the number of errors. It must be from an accredited school or a qualified agency with an examiner's signature. Certificates obtained through the internet (online) will not be accepted. (Candidates will be provided a typing through the recruitment process).
Applicants that have participated in prior Solano County skills testing must contact **************************** by the final filing deadline to request their prior results be applied to this recruitment - this will not be done automatically. Prior results cannot be more than 12 months old at the time of application.
How to Submit Your Documents
In addition to uploading attachments when applying online, candidates may submit documents by fax to **************, or by email to ****************************. Be sure to include the recruitment title (Public Safety Dispatcher - Lateral) and the recruitment number (25-463030-E1) in your email or fax.
SUPPLEMENTAL INFORMATION:
LICENSING, CERTIFICATIONS AND REGISTRATION REQUIREMENTS:
Employees are required to obtain the following within the 12-month probationary period:
* California P.O.S.T. Dispatch Basic certification
* C.L.E.T.S. Terminal Operator certification
* Cardiopulmonary Resuscitation Certificate (CPR)
* Emergency Medical Dispatcher Certification (EMD)
All licenses, certificates and registrations must be kept current while employed in this class. Failure to do so may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement.
SELECTION PROCESS:
10/10/25- 5:00pm (PST) - Deadline to submit application and required documents for first application review.
Applications will be reviewed as needed thereafter.
RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions apply to California Public Sector Pension Plan Retirees. Retired annuitants may be eligible to work more than 960 hours if the appointment satisfies the conditions of Government Code Section 7522.56(j).
HOW TO APPLY:
Applications must be submitted through the NeoGov system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (e.g.: degree/transcripts, certificates, licenses, DD-214, ADA Accommodation Request, etc.) must be submitted by the date indicated above. Resumes are not accepted in lieu of completing the application. You will be evaluated based on the information provided on the application. Please ensure any experience you believe qualifies you for the job is reflected in your application's employment history. When completing employment details and/or responding to supplemental questions, do not write "see resume," as resumes will not be reviewed and this will be considered an incomplete application.
Previously submitted application materials (i.e. copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment.
Any further questions can be directed to the Department of Human Resources at **************, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA
Please note that all dates/times listed in the job announcement are Pacific Time.
Public Safety Dispatcher - Entry Level
Dispatcher job in Livermore, CA
WE STRONGLY ENCOURAGE APPLICANTS TO READ THE JOB ANNOUNCEMENT, INCLUDING THE SUPPLEMENTAL QUESTIONS, IN ITS ENTIRETY BEFORE SUBMITTING AN APPLICATION FOR THIS POSITION. ANNOUNCING NEW STEP INCREASE: $96,606 - $127,083* * Top Step Compensation including Holiday In-Lieu Pay and Uniform Allowance.
Are you searching for a position to become a first responder in a challenging fast-paced environment?
Public Safety Dispatchers play a crucial role in supporting police and other public safety personnel by providing essential communication services on a 24/7 basis. This demanding profession requires great communication, multitasking, and data entry skills. If you are someone who stays calm and professional under pressure, values integrity and accountability, and intends on delivering exceptional service to the City of Livermore and our community, we encourage you to apply today!
CLICK HERE to view the job announcement.
DEFINITION
Under general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to police and fire procedures; provides support services and maintains records; and performs other duties as assigned.
DISTINGUISHING CHARACTERISTICS
The Public Safety Dispatcher provides technical communications support and computer information processing for police and fire activities as well as animal control and public services functions. In addition to call taking and dispatching, incumbents perform varied record keeping, information retrieval, and similar work in support of public safety activities. Incumbents are expected to exercise independent judgment in the performance of their duties with minimum supervision.
SUPERVISION RECEIVED
General supervision is provided by the dispatch supervisor with direction provided by other supervisory or management staff.
SUPERVISION EXERCISED
As experience is gained, incumbents in this classification may provide direction and training to other Public Safety Dispatchers.
Examples of Important and Essential Functions
Call Taking and Dispatching Functions
Answers 911 emergency and misdirected non-emergency calls, and a variety of other public safety telephone lines; communicates and relates effectively to those contacted in the course of the work; obtains essential information from reporting parties about the nature of the emergency; enters information into computer terminals; enters control codes and searches files to research and provide information; assesses urgency of call and assigns code; assesses the nature of the emergency, determines appropriate response level, determines closest available and most appropriate company, and dispatches police, fire, medical aid, rescue, and hazardous material calls via two-way radio or telephone; directly broadcasts critical police emergency calls and general information bulletins; enters, updates, and monitors information such as time assignment, en route time, arrival, clearance, and other related information for each emergency and non-emergency event; monitors location and verifies safe status of public safety and other specified City personnel; monitors and controls radio traffic; connects special hearing-impaired telephone lines to transcription apparatus; dispatches animal services assignments, as needed; refers non-emergency calls to other resources including other City departments, governmental, and private agencies; answers questions and provides information to the public, as appropriate; answers building intercom system and grants identified personnel access through remote-controlled security doors; calls in relief personnel to maintain public safety staffing levels; alerts other agencies and coordinates mutual response radio traffic; and initiates follow-up calls as requested.
Administrative Functions
Reviews and records case information; assigns case numbers; tallies assigned calls, balances police officer assignments, and coordinates break periods; may take brief, limited telephone reports of lost property; maintains logs and records; enters information into automated record files; reproduces computer generated bulletins; prepares letters and reports and other related forms and records; conducts radio equipment tests; may retrieve or review dispatch recordings; may classify and sort dispatch cards, as needed; and may be assigned to assist in processing arrested persons to jail.
Job Related and Essential Qualifications
Demonstrated Knowledge of:
Modern office practices and procedures; proper English usage, grammar, spelling, and punctuation; alphabetic, chronological, and numeric filing systems; effective communication techniques; community resources; map reading; and personal computer operating systems and software applications.
Demonstrated Skills to:
Analyze situations quickly and make sound decisions in emergency and routine situations; demonstrate excellent interpersonal skills including communicating effectively with those contacted in the course of work; perform multiple tasks concurrently; quickly read and retain information; quickly interpret maps and floor layouts; relate effectively to co-workers; speak in a clear and understandable voice; write basic letters, memos, and reports; utilize personal computers and computer software to perform word processing and spreadsheet functions; meet the City's keyboarding standard (35 net wpm); and exemplify an enthusiastic, resourceful, and effective service attitude with co-workers and the public.
Ability to:
Learn the techniques, procedures, methods, and City dispatching codes used in the operation of a highly technical communications center; use patience, courtesy, and tact in dealing with the public; recognize and discern various emotional states when dealing with citizens in person and while on 911, emergency, and business lines; recognize the voices of field units; and quickly operate electronic data processing equipment and radio consoles.
Experience, Education, and Training Guidelines:
Any combination of experience, education, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be:
Experience:Two years of experience involving heavy public contact while performing multiple tasks and using a computer.
Education:Equivalent to graduation from high school.College course work incommunications, business administration, or a related field are desirable.
Training:Any recent training such as academic courses and certification programs which are relevant to this job classification.
Certification:Possession of POST Public Safety Dispatching Certificate is required prior to the completion of the probationary period.
License:May require the possession of a valid California driver's license and satisfactory driving record as determined by the City.
Other Requirements:Willingness and ability to work any shift in a 24 hour period, holidays, weekends, scheduled and emergency overtime, and be available for call back as required; attend classes during work and non-work hours as required; maintain the certifications necessary for this job classification; and wear a uniform and comply with departmental grooming standards.
Special Requirements:Essential duties may require the mental and/or physical ability to quickly read fine print, charts, graphs, maps, and computer monitors; see fine detail with no color deficiencies; hear and understand radio and telephone transmissions through headsets, handsets, and speakers, sometimes with interference, static, and background noises, such as with others talking in the room, audible traffic noise, and telephone ringing; hear a telephone ring when the bell unit is located 30' away; discern various tones, rhythms, and series of "beeps" through a headset and over a speaker; discern when a person is speaking with varying degrees of volume, such as shouting or whispering including emotional states; speak quickly in a clear, understandable voice with sufficient volume and tone quality to project effectively over radio, telephone, and in person; move quickly about the building or to other buildings, as needed; stamina to sit for long periods of time and to work long hours; operate computer keyboards and complex radio computer equipment; strength to safely lift and maneuver up to 40 pounds; and quickly bend, reach, climb step stools, and stoop.
Additional Information
Non-Exempt.
Public Safety Dispatcher II (Lateral) - **$20,000 Recruitment Incentive**
Dispatcher job in Vacaville, CA
ABOUT OUR JOB The City of Vacaville - A beautiful place to live, a great place to work! With more than 600 employees, the City of Vacaville values work-life balance and offers flexible/hybrid work schedules, every other Friday off, employee social and wellness activities, casual dress days, competitive pay and generous benefits and retirement package.
Contribute to our vibrant community and join the City of Vacaville!
Please see our Police Department recruitment website for more information!
The City of Vacaville is seeking highly motivated and dependable individuals who thrive in a fast-paced environment to join our Public Safety Communications Team as a lateral Public Safety Dispatcher II. This recruitment will establish an eligibility list to fill vacancies that may arise within the next 12 months.
The Vacaville Police Department is committed to delivering the highest level of law enforcement services to the community. The Communications Center is staffed by a team consisting of one Communications Manager, four Communications Supervisors and 19 Public Safety Dispatchers. The Vacaville Police Department takes pride in its dedication to public safety and service, guided by core values of integrity, ethics and respect for individual dignity.
Public Safety Dispatcher II (Lateral) Salary Range: $87,874.03 - $106,813.31/annually
2% COLA scheduled for 11/01/2026
For a complete job description and to apply online, visit our website at************************
ABOUT YOU
The Ideal Public Safety Dispatcher Candidate:
The ideal candidate will possess strong interpersonal skills to work effectively with all City departments, employees at all levels and other law enforcement agencies. They will also demonstrate excellent oral and written communication skills.
Typical duties and responsibilities of a City of Vacaville Public Safety Dispatcher include:
* Receiving and responding to routine and emergency calls
* Referring callers to appropriate agencies
* Providing general information to the public
* Assigning calls to Police and Fire units
* Dispatching units quickly and as needed
EDUCATION AND EXPERIENCE- Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Education: High school diploma or equivalent. Successful completion of the California POST Dispatch Academy is required.
Experience:Three (3) years of work experience performing a variety of increasingly responsible duties equivalent to that of a Public Safety Dispatcher I with the City of Vacaville.
License or Certificate:Possession of, or eligibility for, the POST Public Safety Dispatcher Basic Certificate and the Emergency Medical Dispatch (EMD) Certificate.
Positions in the classifications of Public Safety Dispatcher I/II are expected to work irregular hours, including nights, weekends, and holidays.
All applications will be reviewed and screened. Only the most qualified candidates who have submitted the required documents will be invited to continue in the examination process.
ABOUT EVERYTHING ELSE
This recruitment is currently open and continuous, but mayclosewithout furthernoticeat any time. Interested candidates are encouraged to apply and submit necessary documents as soon as possible.
A completed City of Vacaville application, supplemental questionnaire, and other required documents must be received by Human Resources at 650 Merchant Street, Vacaville, CA 95688by the closing of this recruitment.
Applicants are encouraged to apply online at ************************ Resumes will not be accepted in lieu of a completed application packet. If unable to apply online, application packets can be obtained in person at the Human Resources Department or by calling **************.
IMPORTANT:Contact with candidates will primarily be via email. Make sure you list a current email that you check regularly with your application.
The City of Vacaville is a proud organization of sophisticated, compassionate and hard-working individuals committed to honesty and integrity. Applicants considered for appointment will be required to undergo several evaluations including, but not limited to, a thorough background investigation (including a CVSA exam), a comprehensive medical exam and a psychological exam.
For ADA information and other Frequently Asked Questions, please clickhere.
Public Safety Dispatcher II (LATERAL) *$15,000 Hiring Incentives*
Dispatcher job in Napa, CA
* CONTINUOUS RECRUITMENT - OPEN UNTIL FILLED* NOW OFFERING HIRING INCENTIVES: UP TO $15,000 APPOINTMENT INCENTIVE (see below for additional information) This posting will be run continuously. Do you have a passion for serving your community? Has your collaborative work style allowed you to bring value that has made a positive impact on your team?
The City of Napa Police Department is dedicated to providing unparalleled service to its diverse, local community. A career with our department offers many rewards: competitive salaries and excellent benefits; chances to create positive impacts on people in your community; an amazing variety of work and challenges; and a satisfying public service career.
Our Communications Dispatch Center is the primary public safety answer point for all 911 emergency calls to the Napa Police Department, Napa County Sheriff's Department, American Canyon Police Department, Napa Fire Department, American Canyon Fire Department and AMR Ambulance Services. We also transfer calls to CalFire, St. Helena Police Department and Calistoga Police Department.
In this role, you are a critical link between citizens and the emergency response personnel. Although many people are passionate about this exciting and fast-paced career, few have had the opportunity to observe the operations of a busy Communications Center Click here for a sneak peak of a typical day on the job for a Dispatch professional. (Video courtesy of Valley Communications Center in Kent, Washington).
Lateral Applicants:
We are currently seeking applicants for vacancies under the Public Safety Dispatcher II classification. Applicants with public safety dispatching experience comprised of law enforcement or fire service dispatch responsibilities are strongly encouraged to apply! Possession of a P.O.S.T. Dispatch Training Certificate is preferred.
Hiring Incentives: The New Hire Appointment Incentive will be paid to hired candidates on the first paycheck following their hire date.
*POST CERTIFICATE PAY (PERS reportable) eligible upon completion of probation*
In addition to meeting the qualifications listed below, as a Public Safety Dispatcher II you will have shown success in demonstrating:
* Adaptability - Maintains effectiveness when experiencing major changes in work responsibilities or environment; adjusts to work within new work structures, processes, requirements, or cultures and adapts quickly to change and easily considers new approaches.
* Stress Tolerance - Maintains stable performance under pressure or opposition and handles stress in a manner that is acceptable to others and to the organization.
* Interpersonal Communications - Develops and maintains effective relationships with others; relates well to people from varied backgrounds and in different situations; shows understanding, courtesy, tact, empathy, concern, and politeness.
* Contributing to Team Success - Actively participates as a member of a team to ensure success by involving others, keeping other informed, and modeling commitment.
* Engagement Readiness - Demonstrates a willingness to commit to work and to invest time, talent, and the best efforts in accomplishing organizational goals.
* Applied Learning - Applies new job-related information in a timely manner.
* Attention to Detail - Accomplishes tasks by considering all areas involved; shows concern for all aspects of the job; accurately checks processes and tasks.
* Decision Making - Identifies and understands issues, problems, and opportunities; compares information from different sources to draw conclusions; uses effective approach for choosing a course of action or appropriate solution; takes action that is consistent with available facts, constraints, and probable consequences.
* Planning and Organizing - Plans and organizes work; handles several tasks at once.
This recruitment and examination is being conducted to fill multiple vacancies and may be used to fill future full-time vacancies as they occur during the active status of the employment list. The active status of this employment list will be at least 6 (six) months unless abolished sooner or extended beyond that date in accordance with the Civil Service Rules.
For a full, detailed job description, click here.
MISSION STATEMENT for the City of Napa
Rooted in public service, our mission is to grow a vibrant, sustainable community for all who live in, work in, and visit the City of Napa, through thoughtful leadership and dedication to excellence.
CORE VALUES for the City of Napa
* Integrity - Consistently demonstrating the highest level of ethical conduct with accountability and pride.
* Service - Engaging in meaningful work to care for our community through resourceful dedication and humble actions.
* Inclusion - Creating a sense of ease and belonging through respect, acceptance, and mindfulness of our collective diversity.
* Collaboration - Working together with a shared purpose while respectfully considering all voices to achieve common goals, solutions, and greater outcomes.
* NOTE: CITY OF NAPA EMPLOYEES SHOULD USE A PERSONAL EMAIL ADDRESS DURING THE APPLICATION PROCESS*
SELECTION PROCESS
The City of Napa utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, an eligible list may be exclusively used for that current vacant position. Other recruitments and eligible lists may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.
The promulgated eligibility list for this recruitment will be six (6) months, unless extended or abolished sooner.
Candidates who have participated in a testing process for a recruitment are not eligible to re-take the same test within six (6) months.
What happens next?
* We will review your application and all supplemental materials to select the best qualified applicants to continue in the process. Screening will include a review of minimum qualifications, application appraisal rating of education, training and experience and relevance of background qualifications related to the target job as well as supplemental questions if applicable.
* Applicants selected to move forward in the process may be asked to participate in any combination of the following (at any phase of the selection process): a written examination, job related exercise, phone interview, in-person interview(s), and/or web-based testing.
* Based on the City Charter, the final phase of the selection process is the Probationary Period, which in most cases is six (6) months but may be twelve (12) months depending on your classification.
* When three or fewer candidates are available, the testing procedures outlined in the Job Announcement may be waived by the Human Resources Department.
Candidates referred to the Police Department for a selection interview are required to sign authorization and release forms authorizing thorough background and reference checks. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy.
BACKGROUND INVESTIGATION: Candidates for the position of Public Safety Dispatcher II are required to pass a background investigation in accordance with applicable law, regulation and/or policy. During the background investigation candidates are required to complete and submit a California Personal History Statement (POST Form 2-255 Rev. 01/2024). The information that you provide in the Personal History Statement will be used in the background investigation to assist in determining your suitability for the position of Public Safety Dispatcher II. Additionally, for the position of Public Safety Dispatcher II, a polygraph, pre-placement psychological exam and medical examination is required prior to employment. Click here to review the State of California Personal History Statement.
LANGUAGE EQUITY:
* If you need assistance with the recruitment and selection process in Spanish, contact us at ************. These requests will be assessed on a case-by-case basis.
* Si necesita ayuda con el proceso de reclutamiento y selección en español, contáctenos al ************. Estas solicitudes se evaluarán caso por caso.
REASONABLE ACCOMMODATION: The City of Napa Human Resources Department will make reasonable efforts in the examination process to accommodate qualified disabled applicants. Individuals with disabilities who would like to request an accommodation in the testing process must inform the HR Department in writing by the final filing date. A Reasonable Accommodation Request Form is available from HR and may be obtained by calling ************, or dial 7-1-1 for the California Relay Service, offering free text-to-speech, speech-to-speech, and Spanish-language services 24 hours a day, 7 days a week.
The City of Napa is an Equal Opportunity Employer, and we believe that a diverse, equitable and inclusive workplace will maximize our talents to benefit the residents we serve.
Senior Public Safety Dispatcher
Dispatcher job in Santa Clara, CA
The Department: The men and women of the Santa Clara Police Department take tremendous pride in providing the community with outstanding service through the "Santa Clara Way" of service. In partnership with the citizens, the team provides law enforcement services with professional and dedicated staff. The team will always identify and resolve problems utilizing all available resources and perform services professionally and with a high level of integrity. To learn more visit our website.
The Position:
Under general direction, supervises the work of employees responsible for providing the full scope of dispatching operations on an assigned shift. Duties include but are not limited to, providing input on division policies and procedures, resolve most complex dispatching calls, and supervising Public Safety Dispatcher I/IIs. Incumbents perform the full range of dispatch duties. Performs related work as required.
Additional Information:
Applications must be filled out completely (e.g. do not write "see resume, NA, or personnel file."). To receive consideration for the screening process, candidates must submit a 1) Cover Letter and, 2) Resume. Incomplete applications will not be considered.
Application packets may be submitted online through the "Apply Now" feature on the job announcement at ********************* Applications will be reviewed on a bi-weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed.
THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT.MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW.
The annual salary range for this position is $129,374.88 - $165,562.08. This position may be filled at or near the minimum of the salary range.
Lateral Public Safety Dispatcher Hiring Incentive Program
$7,500 recruitment incentive
* $2,500 is paid in the first pay period!
* Please review the Side Letter Agreement for more information:https://www.santaclaraca.gov/home/showpublisheddocument/82***********2**********
EDUCATION AND EXPERIENCE
Graduation from high school or possession of a GED and five (5) years' experience in public safety dispatching.
For calendar year 2025, the minimum qualifications are revised to remove the required three (3) years of which must be with the Santa Clara Police Department, Dispatch Unit. Effective January 1, 2026, the City will revert to the prior minimum qualifications.
Acceptable Substitution:
None.
License/Certifications:
Possession of a P.O.S.T. Basic Dispatch certificate and a Medical Priorities Dispatching System (MPDS) certificate is required.
Desirable Qualifications:
Supervisory experience and/or classroom education involving fire science, law enforcement, or general supervision is highly desirable.
Other Requirements:
* Primary roads, streets, highways, areas, major buildings, and public facilities within the City's boundaries;
* The use of various departmental forms.
Follow this link to view the entire Class Specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities.
Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview may be required prior to appointment.
Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application.
PERMANENT CITY EMPLOYEES PREFERENCE POINTS: Current permanent employee candidates who receive a passing score on the examination will have an additional five (5) points added to their final score.
The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at ************** or *******************************.
Logistics & Dispatch Coordinator
Dispatcher job in San Pablo, CA
Job Description
(On-site in person position - Anaheim location) The Logistics & Dispatch Coordinator is responsible for communicating with customers regarding delivery or pickup times, and special handling requests. Planning pre-determined routes and accommodating route changes as needed. Preparing dispatch documents, as well as generating bills of ladings (BOLs). Role will also coordinate and oversee the scheduling and dispatching of drivers and vehicles to ensure timely and efficient transportation of materials. This role requires effective cross-collaboration and cross-communication with drivers, customers, and internal departments, as well as the ability to respond promptly to service issues and changes in scheduling.
Essential Job Duties and Responsibilities
Communicate via phone, and email with service providers, such as trucking companies, brokers, ocean
carriers, terminals, global consolidators (brokers), and customs brokers.
Negotiate and arrange transport of goods with shipping or freight companies.
Prepare bills of lading, invoices, packing list for domestic & export shipments
Monitor driver's locations and utilization to coordinate service and schedules
Respond to customer inquiries and service requests promptly and professionally
Communicate with customers to provide updates on delivery times and address any service issues
Coordinate with internal departments to ensure customer needs are met
Maintain accurate records of dispatch activities, driver logs, and service calls
Prepare and present reports on dispatch operations to management
Utilize dispatch software to track and optimize routes and schedules
Perform other job-related duties as assigned
Qualifications
Associate degree in logistics, supply chain, business or related field preferred.
1-3 years of experience in logistics coordination, dispatching, or fleet operations.
Strong analytical and problem-solving skills.
Bilingual English/Spanish preferred.
Proficiency in Outlook, Microsoft Office.
Excellent communication and multitasking abilities.
Familiarity with waste management operations is a plus.
Familiarity with ERP, QuickBooks or tracking software's
Fast learner and can-do attitude & customer focus
Work Environment and Physical Demands
Work is performed inside an office environment with exposure to varying weather conditions, noise, and dust
Requires standing, bending, and lifting materials up to 25 pounds
Ability to perform repetitive motions and manual labor tasks
Visual acuity to monitor operations and identify safety hazards
Use of PPE as required by facility guidelines and adherence to safety practices are required
Distribution Center Transportation Dispatch
Dispatcher job in Hayward, CA
Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.
We are looking for a Distribution Center Transportation Dispatch to join our Rexel USA team in Hayward, CA!
Summary:
The Distribution Center Transportation Dispatch is responsible for routing deliveries and drivers in the most efficient way possible while maintaining delivery metrics. Will also be responsible for vehicle maintenance, setting schedules, managing expedited orders, and acting as the main point of contact between internal customers and the delivery drivers.
What You'll Do:
* Coordinate daily route planning, staffing, and load balancing activities
* Ensure all vehicles, drivers, and processes meet both Occupational Safety and Health Administration (OSHA) and Department of Transportation (DOT) requirements
* Responsible for the complete and accurate loading process of material going out for delivery
* Ensure manifest integrity for all loads
* Schedule deliveries and dispatches drivers based on requirements of the customer as communicated through various media channels
* Keep accurate record of deliveries and ensures manifests are properly closed
* Coordinate and communicates daily on-demand services as needed
* Ensure all assets are maintained consistent with company expectations
* Responsible for building and vehicle maintenance, safety, and security
* Other duties as assigned
Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
Qualifications
What You'll Need
* 1+ years of experience in a similar role and/or experience working in a Distribution Center or Warehouse preferred
* High School or GED - Required
Knowledge, Skills and Abilities
* Knowledge of Distribution Center/Warehouse principles, practices, and procedures
* Knowledge of Transportation Systems and industry a plus
* Excellent written, verbal, interpersonal, and presentation skills are required
* Strong analytical, troubleshooting, and problem-solving abilities
* Organization and time management skills, detail oriented, able to prioritize in a multi-tasking environment and ability to work under pressure and adhere to deadlines
* Excellent customer service skills
Additional Information
Physical Demands:
* Sit: Must be able to remain in a stationary position - Constantly - at least 51%
* Walk: Must be able to move about inside/outside office or work location - Constantly - at least 51%
* Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51%
* Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Constantly - at least 51%
* Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Frequently - 21% to 50%
* Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51%
Weight and Force Demands:
* Up to 10 pounds - Constantly - at least 51%
* Up to 25 pounds - Constantly - at least 51%
* Up to 50 pounds - Constantly - at least 51%
Working Environment:
* Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Constantly - at least 51%
* Exposed to electrical hazards; risk of electrical shock - Occasionally - up to 20%
* Handles or works with potentially dangerous equipment - Constantly - at least 51%
* Travels to offsite locations - Occasionally - up to 20%
Disclaimer:
"Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law."
For the state of California only, the pay is $25.00 to $27.00, depending upon qualifications, experience, and other considerations permitted by law. Commission/Bonus Plan: CSC Plan
Our Benefits Include:
* Medical, Dental, and Vision Insurance
* Life Insurance
* Short-Term and Long-Term Disability Insurance
* 401K with Employer Match
* Paid vacation and sick time
* Paid company holidays plus flexible personal days per year
* Tuition Reimbursement
* Health & Wellness Programs
* Flexible Spending Accounts
* HSA Accounts
* Commuter Transit Benefits
* Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
* Employee Discount Programs
* Professional Training & Development Programs
* Career Advancement Opportunities - We like to promote from within
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
Public Safety Dispatcher I/II (Lateral)
Dispatcher job in San Bruno, CA
Join a department that cares about its Dispatchers and is LOVED by its community
Elevate your public safety career as a Lateral Dispatcher Our mission at the San Bruno Police Department is to Ensure Peace, Provide Safety, and Build Community. We aim to realize this mission by taking good care of the people who work in our organization so that they can take good care of everyone else. We believe that the key to providing exceptional police services is consistently deploying strong, healthy, well-trained, emotionally intelligent human beings as San Bruno Police Dispatchers. As such, we have created a healthy, happy, fun working environment, focused on enabling each member of our team to use their employment to pursue the best possible versions of themselves.
City of San Bruno's Excellent Benefits
CalPERS retirement formula
Safety: 3% @ 50 for classic members or 2.7% @ 57 for PEPRA members
Non-Safety: 2.7% @ 55 for classic members or 2% @ 62 for PEPRA members
Annual accruals of vacation days based on years of service, holidays and sick days
Opportunity for bilingual incentive pay up to 2.5%
Medical, dental and vision benefits provided with employee contribution
Life Insurance equal to one year's annual salary provided at no cost
Long-term disability insurance provided at no cost
Home loan assistance program
Section 125 Flexible Benefit Plan
Tuition reimbursement
The Position
The San Bruno Police Department is recruiting for Public Safety Dispatchers (Lateral.) Public Safety Dispatchers are responsible for public safety dispatch and related records management activities. This position operates on a 24-hour, 365 days per year basis, and may be assigned to either a day, swing, or graveyard shift on a regular, rotational basis that includes nights, weekends, and holidays. Public Safety Dispatchers perform a wide range of duties involving radio, telephone, and computers, applying various procedures and codes. Dispatchers receive and transmit emergency and non-emergency telephone and radio traffic as well as process communication reports, records, and radio logs, while maintaining a high level of confidentiality. Dispatchers may also support the Police Department by performing clerical tasks, training, assisting with fingerprinting, and being accountable for financial transactions. This position is integral in supporting the goals and objectives of the City and Police Department.
Examples of Duties
Essential Duties
Receives and transmits emergency telephone and radio traffic.
Maintains and processes a variety of communications reports, records and radio logs.
Operates a dispatch console, uses Computer Aided Dispatch (C.A.D.) System and other computer programs to process information and records.
Maintains a high level of confidentiality.
Performs collateral duties including a variety of related clerical tasks: assisting in preparation of work schedules; training and evaluating performance of new employees; conducting training sessions; assisting in fingerprinting and jail operations, which may include searching prisoners; and is accountable for handling cash, bond, and check transactions.
Plans, organizes, and directs dispatching and related activities on an assigned shift. This may include preparing schedules and prioritizing work; observing work performed by Dispatcher I employees to ensure compliance with standards; approving time off; conducting employee evaluations; and providing effective recommendations on personnel matters.
Prepares and maintains training and procedure manuals.
Maintains liaison with other Department Divisions, City Departments, and other law enforcement and emergency response agencies.
Maintains various C.A.D and Record Management Files.
Performs related duties and responsibilities as assigned.
Typical Qualifications
The ideal candidate will possess the ability to record and transmit information with speed and accuracy, "multi-task," make quick and sensible decisions, learn from constructive criticism, possess a high commitment to quality service, and participate in a team approach to law enforcement. In addition, candidates will have a successful track record of the following:
Professional skill or knowledge using computer keyboard; skill or knowledge using radio, telephone, and computers.
Active listening; conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message.
Placing a high priority on the internal and external customer's perspective when making decisions and taking action; implements customer-focused practices.
Maintaining effectiveness when experiencing changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
Ability to analyze and understand information gathered and follow the best course of action. Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.
Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others' emotions and behavior.
Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks.
Maintaining stable performance while handling stress in a manner that is acceptable to others and to the organization.
Minimum Qualifications
Must be able to pass an extensive background investigation.
Education
Possession of a high school diploma or GED equivalent. Additional related college course work or degree preferred.
Experience
Two (2) years of progressively responsible experience performing duties similar to that of a Public Safety Dispatcher I.
Certificates and Licenses
Must possess and maintain a valid California Driver's License, Class C with a good driving record.
A Peace Officer Standards and Training (POST) Intermediate Dispatch Certificate is required; an Advanced California POST Certificate is preferred.
Supplemental Information
This is a continuous recruitment. For a full, detailed class specification, click here.
How to Apply
Applications may be submitted online at the City's BambooHR homepage. The City of San Bruno utilizes a merit-based selection system. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.
What happens next?
We will review your application and all supplemental materials to select the best qualified applicants to continue in the process. Screening will include a review of minimum qualifications, application appraisal rating of education, training and experience and relevance of background qualifications related to the target job as well as supplemental questions if applicable.
Applicants selected to move forward in the process may be asked to participate in any combination of the following (at any phase of the selection process): a written examination, job related exercise, physical test or job simulation, phone interview, in-person or video interview(s), and/or web-based testing.
The final phase of the selection process is the probationary period, which in most cases is one year, depending on your classification.
Reasonable Accommodations:
The City of San Bruno is an Equal Opportunity Employer (EOE) and provides equal employment opportunities without regard to race, color, ancestry, religion, creed, age, physical or mental disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state or local laws in its employment actions, decisions, policies and practices.
The City of San Bruno Human Resources Department will make reasonable efforts in the selection process to accommodate disabled applicants. Individuals with disabilities who would like to request an accommodation in the process must inform the Human Resources Department by the final filing date by emailing ******************.
Recruitment Contact
Contact phone:
**************
Contact email:
******************
Public Safety Dispatcher II
Dispatcher job in Berkeley, CA
MINIMUM QUALIFICATIONS
A typical way of gaining the knowledge, skills, and abilities for this position is: Equivalent to graduation from high school AND training or experience as specified below:
Successful completion of the City's Public Safety Dispatcher Training Program, OR
The equivalent of two (2) years full-time experience working independently in emergency services or communications with computer use and/or two-way radio operations with a consolidated public safety agency (dispatching police and fire), OR
The equivalent of three (3) years full-time experience working independently in emergency services or communications with computer use and/or two-way radio operations with a non-consolidated public safety agency and possession of a Peace Officer Standards and Training (POST) Dispatch certificate.
Other requirements include:
Possession of a typing certificate verifying the ability to accurately type a minimum of 35 net words per minute. Certification may be from an online typing test, a recognized business school, or an employment/temporary agency, and must be dated no more than twelve months prior to the date of application. Candidates may be required to take an on-site typing test as part of the selection process.
Must be able to pass a medical and psychiatric evaluation.
Must be willing to work evening, night, weekend, and holiday shifts.
Must be able to travel to various locations within and outside the City of Berkeley to meet program needs and to fulfill the job responsibilities. When driving on City business, the incumbent is required to maintain a valid California driver's license as well as a satisfactory driving record.
Public Safety Dispatcher (Entry)
Dispatcher job in Fairfield, CA
To Protect and Serve the Community! The Sheriff's Office is dedicated to the protection and well-being of every person in Solano County by providing excellent community service. The values of the Sheriff's Office are to bring: Professionalism: Performing to the highest standards with integrity, ethical behavior and accountability.
Trust: Confidence in the character and ability to meet expectations.
Courage: To persevere with mental and moral strength in the face of difficulty.
Innovation: Embrace and inspire creativity to apply better solutions that accomplish goals and outcomes.
Teamwork: Unified collaboration to accomplish common goals without regard to personal agendas.
Service: Providing professional assistance in support of the community's best interests and well-being.
Respect: To value and embrace individuality with special regard to differences.
Click here to learn more about the Sheriff's Office
THE POSITION
Solano County invites you to apply for a challenging, fast paced, rewarding career as a Public Safety Dispatcher (Entry). In this position you learn to receive, evaluate and relay requests for law enforcement, emergency and other services to the appropriate personnel. This position is characterized by the responsibility to perform a range of entry level duties that assists community members and agencies with emergency needs by receiving and dispatching calls received via phone and/or text; receives caller information, learns to relay information to appropriate unit or agency, and provides assistance to callers as needed; learns to log call information into computer; learns to monitor activity of all public safety units to determine status of incident and location of units and learns to provide pre-arrival medical instructions.
The current recruitment is to fill full-time regular positions. The eligible list established from this recruitment will be used to fill part-time and full-time regular, limited-term or extra-help positions as vacancies occur or the need arises.
Duties may include but are not limited to the following:
Learns to receive requests and dispatch for law enforcement, fire service and other services; evaluates requests for validity, priority and type of response required; dispatch appropriate individual/agency to respond to request; relay information and/or instruction to personnel in the field; coordinate some non-emergency activities, process inter-agency email messages, and dispense keys for control lockbox and maintain key log.
Learns to retrieve/update criminal information and motor vehicle/license records using national and state criminal information computer systems (C.L.E.T.S); enters, removes, confirms, modifies, and/or updates entries and data as needed; enters and runs inquiries on data such as vehicle registrations, driver's license records, criminal histories, warrants, lost/stolen property, or missing/wanted persons; receives be-on-lookout (BOL) notices and broadcasts/distributes as appropriate; sends or responds to confirmations on warrants, stolen vehicles, stolen tags, stolen vehicle parts, and stolen guns; types C.L.E.T.S. entries and processes C.L.E.T.S. transactions; verifies C.L.E.T.S. entries; ensures integrity/security of data and adherence to system requirements.
Learns to monitor and/or operate communication equipment, multiphone lines, multiple computer and emergency medical communications, which may include telephone equipment, radiocommunication equipment, audio recorded, text telephone relay, (TTY/TDD), printers, computer aided dispatching (CAD) system, paging systems, alarm panels, card reader/door lock system, general office equipment and other equipment/systems.
Learns to dispatch appropriate agency personnel to incident locations; determines nature of emergency, number of units needed, and nearest available units; maintains communications with all parties involved and coordinates and monitors situation requiring mutual aid with other jurisdiction/agencies.
Learns to provide pre-arrival instructions to citizens who report medical emergencies using established protocols.
Learns to respond to requests for information involving license plates, driver's license records, criminal history records, warrants, missing/wanted persons, location of individuals, stolen property, telephone numbers, or other information; obtains/provides background information as requested.
Click her for the Public Safety Dispatcher (Entry) Job Description
Experience: No experience is required.
Education/Training: High school diploma, GED or equivalent.
Certificate: A net keyboard typing speed of 40 words per minute (WPM) is required.
DOCUMENT SUBMITTAL REQUIREMENTS
Applicants may submit a typing certificate. If you choose to submit a typing certificate, the typing certificate must contain a minimum NET speed of (40) words per minute. It must be a timed 3 - 5 minute test, include the gross number of words typed per minute, and the number of errors. It must be from an accredited school or a qualified agency with an examiner's signature. Certificates obtained through the internet (online) will not be accepted. (For candidates without a certification a typing test will be provided).
Applicants that have participated in prior Solano County skills testing must contact **************************** by the final filing deadline to request their prior results be applied to this recruitment - this will not be done automatically. Prior results cannot be more than 12 months old at the time of application.
How to Submit Your Documents
In addition to uploading attachments when applying online, candidates may submit documents by fax to **************, or by email to ****************************. Be sure to include the recruitment title (Public Safety Dispatcher (Entry)) and the recruitment number (25-462020-01) in your email or fax.
SELECTION PROCESS
07/18/25- 5:00pm (PST) - Deadline to submit application and required documents for first application review.
Mandatory Informational Session and Written Exam will be a part of the selection process.
Applications will be reviewed as needed thereafter.
Application status notices will sent via email and posted to applicant's online application account at **************************************************** Applicants are encouraged to periodically check their SPAM/Junk Mail folder for the notification or Sign In to their online application account and check their notifications.
Applicants moving forward in the selection process will be invited to self-schedule for a mandatory information session and written examination. Candidates who fail to self-schedule for the mandatory information session and written examination will not move forward in the selection process.
Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant's ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract.
A minimum score of 70% is required to continue in the selection process, unless otherwise announced.
All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change.
RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees.
HOW TO APPLY
Applications must be submitted through the NeoGov system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (e.g.: degree/transcripts, certificates, licenses, DD-214, ADA Accommodation Request, etc.) must be submitted by the date indicated above. Resumes are not accepted in lieu of completing the application. You will be evaluated based on the information provided on the application. Please ensure any experience you believe qualifies you for the job is reflected in your application's employment history. When completing employment details and/or responding to supplemental questions, do not write "see resume," as resumes will not be reviewed and this will be considered an incomplete application.
Previously submitted application materials (i.e. copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment.
Any further questions can be directed to the Department of Human Resources at **************, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA
Please note that all dates/times listed in the job announcement are Pacific Time.
SPECIAL REQUIREMENTS
Applicants are required to demonstrate basic typing speed of 40 WPM by passing of a County approved test.
VETERANS PREFERENCE POINTS
To be eligible, applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A COPY OF THE DD 214, SHOWING DISCHARGE TYPE (GENERALLY COPY 4), MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE FINAL FILING DATE (or APPLICATION REVIEW DEADLINE). Applicants who have a service connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service connected reasons.
Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score. Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score. Veteran's preference points will only be added to passing scores in competitive open examinations.
Public Safety Dispatcher I
Dispatcher job in Vacaville, CA
ABOUT OUR JOB The City of Vacaville - A beautiful place to live, a great place to work! With more than 600 employees, the City of Vacaville values work-life balance and offers flexible/hybrid work schedules, every other Friday off, employee social and wellness activities, casual dress days, competitive pay and generous benefits and retirement package.
Contribute to our vibrant community and join our team!
Please see our Police Department recruitment website for more information!
The City of Vacaville is seeking highly motivated and dependable individuals who thrive in fast-paced environments to join our Public Safety Communications Team as a Public Safety Dispatcher I. This recruitment will establish an eligibility list to fill vacancies that may arise within the next 12 months.
The Vacaville Police Department is committed to delivering the highest level of law enforcement services to the community. The Communications Center is staffed by a team consisting of one Communications Manager, four Communications Supervisors and 19 Public Safety Dispatchers. The Vacaville Police Department takes pride in its dedication to public safety and service, guided by core values of integrity, ethics and respect for individual dignity.
Public Safety Dispatcher I Salary Range: $78,238.73 - $95,099.40/annually
Working for the City of Vacaville comes with an excellent benefits package, including:
* Medical Insurance at affordable rates - City covers up to 85% of Kaiser premium, other plans are also available
* Vision and Dental Insurancemonthly premiums covered 100% by the City
* Holiday Pay at 5.38% of base salary
* Tuition reimbursement up to a maximum of $2,000 per fiscal year
* California Peace Officers Standards and Training (POST) - Intermediate Certificate Pay - $2,999 per year
* California Peace Officers Standards and Training (POST) - Advanced Certificate Pay - $6,000 per year
* California Public Employees Retirement System (CalPERS) plan enrollment and Retiree Health Savings account
See our generous Benefits Summarypage for more detailed information.
For a complete job description, visit our website at***********************
ABOUT YOU
The Ideal Public Safety Dispatcher Candidate:
The ideal candidate will possess strong interpersonal skills to work effectively with all City departments, employees at all levels and other law enforcement agencies. They will also demonstrate excellent oral and written communication skills.
Typical duties and responsibilities of a City of Vacaville Public Safety Dispatcher include:
* Receiving and responding to both routine and emergency calls
* Evaluating requests to determine priority level and type of response required
* Determining the location and nature of emergency and non-emergency calls for service
* Referring callers to the appropriate agency or resource
* Providing general information to the public
* Operating a computer-aided dispatch (CAD) system and law enforcement records system and conducting inquiries using various criminal justice databases
* Dispatching and coordinating responses for multiple units simultaneously
* Operating a multi-channel radio console supporting Police, Fire and other emergency services
EDUCATION AND EXPERIENCE- Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Education: High school diploma or equivalent.
Experience:One year of increasingly responsible experience in a work environment with frequent interruptions, which includes a high degree of customer service. Some clerical or administrative experience in a fast-paced environment that involves the use of phones and a computer while working with the public is desirable. Some work experience in a public safety agency is also desirable.
License or Certificate:
A POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) T-score of 50 or above is highly desirable.
* Attach a copy of a valid T-SCORE of 50 or above from a POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) taken within the past 12 months, if you possess one. Applicants may use a T-score from a POST Dispatcher Test administered by another agency. If you do not possess a valid T-score, applicants may contact The Academy, South Bay Regional Public Safety Training Center (*********************** or other local law enforcement agencies and/or basic training academies to determine if they are administering the POST Dispatcher Test. Additional information about the test may be obtained by visiting the Police Officer Standards and Training (POST) website at ****************
Successful completion of the California Peace Officers Standards and Training (POST) Public Safety Dispatchers Basic Course and the Emergency Medical Dispatch (EMD) certificate program is required within 12 months of hire.
Positions in the classifications of Public Safety Dispatcher I/II are expected to work irregular hours, including nights, weekends, and holidays.
All applications will be reviewed and screened. Only the most qualified candidates who have submitted the required documents will be invited to continue in the examination process.
ABOUT EVERYTHING ELSE
This recruitment is currently open and continuous, but may close without further notice at any time. Interested candidates are encouraged to apply and submit applicable documents as soon as possible.
A completed City of Vacaville application, supplemental questionnaire, and other required documents must be received by Human Resources at 650 Merchant Street, Vacaville, CA 95688by the closing of this recruitment.
Applicants are encouraged to apply online at***********************. Application packets may also be requested in person at the Human Resources Department or by calling **************.Cover letters and resumes are encouraged asa supplement but cannotbe accepted in lieu of a completed application packet.
IMPORTANT:Contact with applicants will primarily occur via email. Please ensure that your application indicates a valid email address that you check regularly.
The City of Vacaville is a proud organization of sophisticated, compassionate and hard-working individuals committed to honesty and integrity. Applicants considered for appointment will be required to undergo several evaluations including, but not limited to, a thorough background investigation (including a CVSA exam), a comprehensive medical exam and a psychological exam.
For ADA information and other Frequently Asked Questions, please clickhere.