How To Become A Dispatcher Supervisor: What It Is and Career Path

What is a dispatcher supervisor and how to become one

Updated January 8, 2025

3 min read

Have ever visited a shipment company to get your parcel's delivery time and destination? If so, you may have come across dispatcher supervisors. Customers get their goods from them after their orders are verified. The dispatcher supervisor is the communication link between the emergency and non-emergency calls to offer information and help.

Tracking vehicles, receiving requests, and transmitting messages are a part of their daily duty. They also travel to local sites to supervise other employees and may be asked to move and lift massive objects. Orders for deliveries and products are directly dispatched and received by them. Anyone having problems regarding shipping will contact them to get their issues solved.

Dispatcher supervisors are self-motivated and flexible, having the right attitude for performing their job. Most of them either have a high school degree or a college degree. You will usually find them working at various industries, call centers, warehouses, or shipping companies. Their working shift keeps on rotating and even works on holidays and weekends. Their salary is approximately $19.60 an hour, that is more than enough to meet expenses.

ScoreDispatcher SupervisorUS Average

Salary

3.2

Avg. Salary $41,106

Avg. Salary $59,228

Diversity

8.8

Race

American Indian and Alaska Native 0.91%

Asian 3.85%

Black or African American 10.27%

Hispanic or Latino 17.51%

Unknown 5.06%

White 62.40%

Gender

female 42.57%

male 57.43%

Age - 44

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 44

Stress level

8.4

Stress level is high

7.1 - high

Complexity level

5.2

Complexity level is intermediate

7 - challenging

Work life balance

5.0

Work life balance is fair

6.4 - fair

Key steps to become a dispatcher supervisor

Explore dispatcher supervisor education requirements

Most common dispatcher supervisor degrees

Bachelor's

35.9 %

High School Diploma

26.4 %

Associate

23.8 %

Start to develop specific dispatcher supervisor skills

Skills	Percentages
DOT	15.46%
Payroll	8.06%
Non-Emergency Calls	5.11%
GPS	5.03%
Computer System	4.88%

Complete relevant dispatcher supervisor training and internships

Accountants spend an average of 1-3 months on post-employment, on-the-job training. New dispatcher supervisors learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a dispatcher supervisor based on U.S. Bureau of Labor Statistics data and data from real dispatcher supervisor resumes.

Gain additional dispatcher supervisor certifications

Dispatcher supervisor certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific dispatcher supervisor certification, having one may help you stand out relative to other applicants.

The most common certifications for dispatcher supervisors include Commercial Driver License (CDL) and Certified Pharmacy Technician (CPhT).

More About Certifications

Research dispatcher supervisor duties and responsibilities

Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Handle inbound customer inquiries for HVAC services (emergency & non-emergency).
Learned and apply FRA regulatory standards.
Complete monthly warrant audits to include NCIC validations.

Prepare your dispatcher supervisor resume

When your background is strong enough, you can start writing your dispatcher supervisor resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a dispatcher supervisor resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable dispatcher supervisor resume templates

Build a professional dispatcher supervisor resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your dispatcher supervisor resume.