What Does A Dispatcher Supervisor Do At Ledcor Group
* Lead, support and motivate a team of Field Support Representatives ensuring flawless execution on the LTS Operations Center * Establish standard operating procedures and clear expectations to drive efficiency into the dispatching process and support field technicians to achieve operational objectives * Partner with other Supervisors and leaders to ensure efficient utilization of resources across businesses and markets * Maintain communication with regional operations leaders to ensure the work is being scheduled optimally and dispatched in a timely and effective manner to meet the various needs of the business in each market * Build team schedules in conjunction with other supervisors to support coverage needs and load balancing requirements * Enhance performance through improvements in process, strategy and innovative thinking * Provide reporting to understand trends and or other reporting metrics * Support and generate continuous improvement opportunities * Develop effective practices to build relationships between the dispatch team, field operations and the resource planning team * Develop and maintain relationships with external clients, vendors, service providers, consultants, etc.* Manage and measure direct reports using both qualitative and quantitative information, to drive results
What Does A Dispatcher Supervisor Do At Stanley Black and Decker
* Direct , remotely, the activities of 10* service technicians and possibly 1 dispatcher, share on call duties* Oversee and develop processes and tools to drive productivity, efficiency and customer satisfaction that will maximize revenue, visiting new and existing customers a must.* Meet or exceed region service goals including: incoming business, sales, expense/revenue ratio, service delivery, margin rates, inventory etc.* Create an environment which achieves ultimate customer service/satisfaction while meeting/exceeding region targets.* Form high performing teams and lead region efforts to source, hire, train and develop talent.* Provide leadership in setting and achieving Region goals in the profitable installation, maintenance and repair of Stanley products and the growth of the service direct customer base.* Analyze, develop and implement systems and process productivity enhancements.* Direct leadership of Service Technicians, Service Dispatcher, Warehouse personnel and administrative support.* Participate actively and support all initiatives such as hiring, training and mentoring service technicians in order to drive efficiency.* Model, foster and drive the Stanley values including Accountability, Respect, Integrity, Vision, Stretch, Boundaryless and Speed.* Audit of all incoming work orders for accuracy i.e. Part numbers, Door ID’s, Signatures, Customer Forms, PO numbers and NTE.* Perform half day or full day ride along, evaluate work practices and safety equipment
What Does A Dispatcher Supervisor Do At Cleveland-Cliffs
* Responsible for the quality execution of this work and to report and recommend solutions to deviations from the plan when work can/or does not meet plan* Provide coaching, leadership and direction for the department personnel* Promote and encourage teamwork and high performance standards throughout the department and oversee the disciplinary action process when necessary* Identify opportunities for improvement in the department* Review and update employee schedule and equipment lists* Complete and distribute "crew sheet" (crew member/equipment/assignment) and perform crew lineup activities* Set up the dispatch system for current shift objectives* Monitor dispatch system and adjust as necessary to ensure efficient execution of the mine plan* Monitor crude ore blend quality delivered to plants and adjust as necessary to achieve mine plan blend targets* Monitor and manage mine communications (production, services and maintenance)* Communicate with Plants any significant changes to the operation or plan* Work with Supervisors and/or Engineering to review and recommend changes to the plan* Track and document dispatch system issues and work with Dispatch Engineer to improve overall system performance* Provide Supervisors reports from the dispatch system* Understand and implement standard work for dispatch system operation and work with Dispatch Engineer to develop best practices, update standards, document deviations and review performance* Work with Training to develop training documentation and best practice standards* Perform end of shift reporting.* Review to understand the previous day/shift performance* Work with Section Manager to understand, implement and provide feedback for improving mining systems
What Does A Dispatcher Supervisor Do At Benore Logistic Systems, Inc.
* The Dispatch Supervisor manages the daily work of the assigned dispatch to plan, execute, monitor and manage a component of assigned drivers/equipment and implement customer plans, routes, schedules, and to pick up or deliver freight.* The Dispatch Supervisor coordinates the assigned dispatchers for the efficient and timely entry of all company and customer related data into the company transportation software and/or related software in the transportation department.* Works closely with the JIT Logistics Analyst and outside Carriers and ensures assigned dispatchers execute the operation efficiently to ensure that the customer s needs are being met including the communication of essential information of pick up and delivery information to the customer, carriers, and drivers.* Ensures the assigned dispatchers updates the transportation software database files with customer, carrier, vehicle, driver information, and all other relevant information.* Ensures that all accident and incidents regarding driver injury, equipment, and driver safety concerns are reported to the Human Resource, Driver Supervisor, Transportation Manager and Safety Department.* Ensures the proper training of all assigned dispatchers in the assigned responsibilities.* Ensures all departmental required forms and documents are completed in a timely basis.* Ensures that proper coordination of scheduled driver coverage and driver Time Off requests (Vacation/Sick/Bereavement) with the Driver Supervisors.* Responsible for the management of dispatch accountability as it relates to DOT compliance, operations, equipment usage, company policies and the discipline of the same for the assigned work group.* Responsible for monitoring and obtaining KPI and Productivity goals as established by the Transportation Manager and determined by company ownership for the assigned work group.* Supervisor responsibilities include: planning, assigning, and directing work, appraising performance, rewarding and assisting in disciplining employees, addressing complaints and resolving problems.* Assists with interviewing, hiring, and training employees
What Does A Dispatcher Supervisor Do At LKQ Corporation
* Manage the fleet, the drivers, and all areas of driverperformance:* Continual training (new and current drivers) including smart phone / InTouchMobile / Roadnet usage, and ride alongs (approximately 15 drivers)* Ensure deliveries and returns are done in a timely manner* Assist in morning process including Roadnet manifesting and loading partswhen needed* Help route and shift stops as necessary; help find missing parts* Review GPS reports* Assure staff meets bumper core collection budget* Performance reviews & improvement plans* New hire paperwork & making sure all drivers are correctly certified* Manage time off requests and Kronos* Fill in on a route delivering parts when necessary* Manage the fleet including ensuring trucks are fixed time and PM's and reportingare completed timely* Manage the dispatch email groups* MSJA 3195