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Become A Dispatcher Supervisor

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Working As A Dispatcher Supervisor

  • Communicating with Supervisors, Peers, or Subordinates
  • Making Decisions and Solving Problems
  • Getting Information
  • Scheduling Work and Activities
  • Coordinating the Work and Activities of Others
  • Deal with People

  • Unpleasant/Angry People

  • Make Decisions

  • Repetitive

  • Stressful

  • $64,220

    Average Salary

What Does A Dispatcher Supervisor Do At Ledcor Group

* Lead, support and motivate a team of Field Support Representatives ensuring flawless execution on the LTS Operations Center
* Establish standard operating procedures and clear expectations to drive efficiency into the dispatching process and support field technicians to achieve operational objectives
* Partner with other Supervisors and leaders to ensure efficient utilization of resources across businesses and markets
* Maintain communication with regional operations leaders to ensure the work is being scheduled optimally and dispatched in a timely and effective manner to meet the various needs of the business in each market
* Build team schedules in conjunction with other supervisors to support coverage needs and load balancing requirements
* Enhance performance through improvements in process, strategy and innovative thinking
* Provide reporting to understand trends and or other reporting metrics
* Support and generate continuous improvement opportunities
* Develop effective practices to build relationships between the dispatch team, field operations and the resource planning team
* Develop and maintain relationships with external clients, vendors, service providers, consultants, etc.
* Manage and measure direct reports using both qualitative and quantitative information, to drive results

What Does A Dispatcher Supervisor Do At Stanley Black and Decker

* Direct , remotely, the activities of 10
* service technicians and possibly 1 dispatcher, share on call duties
* Oversee and develop processes and tools to drive productivity, efficiency and customer satisfaction that will maximize revenue, visiting new and existing customers a must.
* Meet or exceed region service goals including: incoming business, sales, expense/revenue ratio, service delivery, margin rates, inventory etc.
* Create an environment which achieves ultimate customer service/satisfaction while meeting/exceeding region targets.
* Form high performing teams and lead region efforts to source, hire, train and develop talent.
* Provide leadership in setting and achieving Region goals in the profitable installation, maintenance and repair of Stanley products and the growth of the service direct customer base.
* Analyze, develop and implement systems and process productivity enhancements.
* Direct leadership of Service Technicians, Service Dispatcher, Warehouse personnel and administrative support.
* Participate actively and support all initiatives such as hiring, training and mentoring service technicians in order to drive efficiency.
* Model, foster and drive the Stanley values including Accountability, Respect, Integrity, Vision, Stretch, Boundaryless and Speed.
* Audit of all incoming work orders for accuracy i.e. Part numbers, Door ID’s, Signatures, Customer Forms, PO numbers and NTE.
* Perform half day or full day ride along, evaluate work practices and safety equipment

What Does A Dispatcher Supervisor Do At Cleveland-Cliffs

* Responsible for the quality execution of this work and to report and recommend solutions to deviations from the plan when work can/or does not meet plan
* Provide coaching, leadership and direction for the department personnel
* Promote and encourage teamwork and high performance standards throughout the department and oversee the disciplinary action process when necessary
* Identify opportunities for improvement in the department
* Review and update employee schedule and equipment lists
* Complete and distribute "crew sheet" (crew member/equipment/assignment) and perform crew lineup activities
* Set up the dispatch system for current shift objectives
* Monitor dispatch system and adjust as necessary to ensure efficient execution of the mine plan
* Monitor crude ore blend quality delivered to plants and adjust as necessary to achieve mine plan blend targets
* Monitor and manage mine communications (production, services and maintenance)
* Communicate with Plants any significant changes to the operation or plan
* Work with Supervisors and/or Engineering to review and recommend changes to the plan
* Track and document dispatch system issues and work with Dispatch Engineer to improve overall system performance
* Provide Supervisors reports from the dispatch system
* Understand and implement standard work for dispatch system operation and work with Dispatch Engineer to develop best practices, update standards, document deviations and review performance
* Work with Training to develop training documentation and best practice standards
* Perform end of shift reporting.
* Review to understand the previous day/shift performance
* Work with Section Manager to understand, implement and provide feedback for improving mining systems

What Does A Dispatcher Supervisor Do At Benore Logistic Systems, Inc.

* The Dispatch Supervisor manages the daily work of the assigned dispatch to plan, execute, monitor and manage a component of assigned drivers/equipment and implement customer plans, routes, schedules, and to pick up or deliver freight.
* The Dispatch Supervisor coordinates the assigned dispatchers for the efficient and timely entry of all company and customer related data into the company transportation software and/or related software in the transportation department.
* Works closely with the JIT Logistics Analyst and outside Carriers and ensures assigned dispatchers execute the operation efficiently to ensure that the customer s needs are being met including the communication of essential information of pick up and delivery information to the customer, carriers, and drivers.
* Ensures the assigned dispatchers updates the transportation software database files with customer, carrier, vehicle, driver information, and all other relevant information.
* Ensures that all accident and incidents regarding driver injury, equipment, and driver safety concerns are reported to the Human Resource, Driver Supervisor, Transportation Manager and Safety Department.
* Ensures the proper training of all assigned dispatchers in the assigned responsibilities.
* Ensures all departmental required forms and documents are completed in a timely basis.
* Ensures that proper coordination of scheduled driver coverage and driver Time Off requests (Vacation/Sick/Bereavement) with the Driver Supervisors.
* Responsible for the management of dispatch accountability as it relates to DOT compliance, operations, equipment usage, company policies and the discipline of the same for the assigned work group.
* Responsible for monitoring and obtaining KPI and Productivity goals as established by the Transportation Manager and determined by company ownership for the assigned work group.
* Supervisor responsibilities include: planning, assigning, and directing work, appraising performance, rewarding and assisting in disciplining employees, addressing complaints and resolving problems.
* Assists with interviewing, hiring, and training employees

What Does A Dispatcher Supervisor Do At LKQ Corporation

* Manage the fleet, the drivers, and all areas of driverperformance:
* Continual training (new and current drivers) including smart phone / InTouchMobile / Roadnet usage, and ride alongs (approximately 15 drivers)
* Ensure deliveries and returns are done in a timely manner
* Assist in morning process including Roadnet manifesting and loading partswhen needed
* Help route and shift stops as necessary; help find missing parts
* Review GPS reports
* Assure staff meets bumper core collection budget
* Performance reviews & improvement plans
* New hire paperwork & making sure all drivers are correctly certified
* Manage time off requests and Kronos
* Fill in on a route delivering parts when necessary
* Manage the fleet including ensuring trucks are fixed time and PM's and reportingare completed timely
* Manage the dispatch email groups
* MSJA 3195

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Dispatcher Supervisor Demographics


  • Male

  • Female

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Portuguese

  • German

  • Urdu

  • Hindi

  • Arabic

  • Carrier

  • Chinese

  • Mandarin

  • Bosnian

  • Japanese

  • Amharic

  • Czech

  • Dari

  • Persian

  • Russian

  • Polish

  • Thai

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Top Skills for A Dispatcher Supervisor


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Top Dispatcher Supervisor Skills

  1. Dispatch Drivers
  2. Dispatch Supervisor
  3. Safety
You can check out examples of real life uses of top skills on resumes here:
  • Manifest bills into computer and dispatch drivers to their destinations
  • Assist the Package Dispatch Supervisor in planning, creating and executing daily plan.
  • Conduct monthly driver meetings on a variety of topics including safety, standard operating procedures, customer service and industry regulations.
  • Monitor dispatch software utilization to ensure all passengers are assigned timely and all procedures are followed.
  • Monitored direct emergency alarms, answered non-emergency calls for assistance.

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