Dispatcher supervisor vs transportation dispatcher

The differences between dispatcher supervisors and transportation dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatcher supervisor and a transportation dispatcher. Additionally, a dispatcher supervisor has an average salary of $41,106, which is higher than the $36,218 average annual salary of a transportation dispatcher.

The top three skills for a dispatcher supervisor include DOT, payroll and non-emergency calls. The most important skills for a transportation dispatcher are customer service, patients, and data entry.

Dispatcher supervisor vs transportation dispatcher overview

	Dispatcher Supervisor	Transportation Dispatcher
Yearly salary	$41,106	$36,218
Hourly rate	$19.76	$17.41
Growth rate	-	-8%
Number of jobs	6,334	12,205
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 36%	High School Diploma, 31%
Average age	43	43
Years of experience	2	2

What does a dispatcher supervisor do?

A dispatcher supervisor is responsible for monitoring the delivery details, ensuring that the orders are being sent out to the customers timely and efficiently. Dispatcher supervisors manage the order processing, verify the payment receipt, and inspect the items for any defects before delivery. They also coordinate with the customers on the exact schedule of shipment, responding to their inquiries and concerns, and adjust delivery plans as needed. A dispatcher supervisor evaluates the staff's performance, strategizing procedures on maximizing the team's productivity to meet customer demands and increase company profits.

What does a transportation dispatcher do?

A Transportation Dispatcher's job is to coordinate the transportation of goods by trucks with suppliers, drivers, etc. He/She schedules drivers for pickups and deliveries on specific routes. He/She maintains up-to-date records and reviews the driver log to check for violations and errors. As a Transportation Dispatcher, you will basically act as the middle man between several units and people. You will be required to always be in communication with the maintenance team to see which vehicles are ready for use and when the out-of-service ones will be returned to the fleet.

Dispatcher supervisor vs transportation dispatcher salary

Dispatcher supervisors and transportation dispatchers have different pay scales, as shown below.

	Dispatcher Supervisor	Transportation Dispatcher
Average salary	$41,106	$36,218
Salary range	Between $27,000 And $61,000	Between $28,000 And $46,000
Highest paying City	Wall, NJ	Paramus, NJ
Highest paying state	Connecticut	Alaska
Best paying company	National Grid plc	Northrop Grumman
Best paying industry	Retail	Manufacturing

Differences between dispatcher supervisor and transportation dispatcher education

There are a few differences between a dispatcher supervisor and a transportation dispatcher in terms of educational background:

	Dispatcher Supervisor	Transportation Dispatcher
Most common degree	Bachelor's Degree, 36%	High School Diploma, 31%
Most common major	Business	Business
Most common college	-	-

Dispatcher supervisor vs transportation dispatcher demographics

Here are the differences between dispatcher supervisors' and transportation dispatchers' demographics:

	Dispatcher Supervisor	Transportation Dispatcher
Average age	43	43
Gender ratio	Male, 57.4% Female, 42.6%	Male, 45.9% Female, 54.1%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between dispatcher supervisor and transportation dispatcher duties and responsibilities

Dispatcher supervisor example responsibilities.

Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Handle inbound customer inquiries for HVAC services (emergency & non-emergency).
Learned and apply FRA regulatory standards.
Complete monthly warrant audits to include NCIC validations.
Assist call center with questions about accounts or eta on techs arrival
Schedule OTR drivers so that they are compliant with D.O.T regulations.

Transportation dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Monitor and report various GPS routes, road and weather conditions.
Work with different lines of accounting (LOA) for DTS and PCS transactions.
Keep track of all drivers on the road and delivery times and departure times through GPS tracking.
Schedule and coordinate HVAC technician's daily activities, part requisitions, and deliver detail customer information for technicians.
Determine the nature of the call and deploy the proper medical units and equipment need within the contracted eta time standards.

Dispatcher supervisor vs transportation dispatcher skills

Common dispatcher supervisor skills

DOT, 15%
Payroll, 8%
Non-Emergency Calls, 5%
GPS, 5%
Computer System, 5%
EMS, 5%

Common transportation dispatcher skills

Customer Service, 33%
Patients, 17%
Data Entry, 9%
Patient Care, 6%
Patient Transport, 5%
CPR, 4%

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Dispatcher Supervisor vs Transportation Dispatcher

Updated January 8, 2025

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