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Dispatcher supervisor skills for your resume and career

Updated January 8, 2025
6 min read
Dispatcher supervisor example skills
Below we've compiled a list of the most critical dispatcher supervisor skills. We ranked the top skills for dispatcher supervisors based on the percentage of resumes they appeared on. For example, 15.5% of dispatcher supervisor resumes contained dot as a skill. Continue reading to find out what skills a dispatcher supervisor needs to be successful in the workplace.

15 dispatcher supervisor skills for your resume and career

1. DOT

Here's how dispatcher supervisors use dot:
  • Assisted in operation of transportation department within federal and state regulatory guidelines to ensure compliance with DOT regulations and audits.
  • Maximize chemical revenue by recognizing DOT limits and monitoring driver movement as to eliminate driver downtime between loads.

2. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how dispatcher supervisors use payroll:
  • Performed administrative work including payroll entry and researched field orders.
  • Provided support to management by processing payroll and customer payments.

3. Non-Emergency Calls

Non-emergency calls are calls that do not require immediate attention or intervention. They are simply a request for police, fire or rescue service that does not present a life or death situation. In this case, the local non-emergency number should be used if immediate dispatch of the police is not required.

Here's how dispatcher supervisors use non-emergency calls:
  • Answered and quickly directed 9-1-1 emergency and non-emergency calls to the appropriate emergency personnel.
  • Supervised and coordinated activities of workers engaged in receiving emergency and non-emergency calls.

4. GPS

GPS stands from Global Positioning System. It is a navigation system comprising of satellites that helps in determining the location, velocity, and synchronize time data for different modes of travel like air, sea, or land.

Here's how dispatcher supervisors use gps:
  • Tracked trailer movements globally using sophisticated tracking software with GPS capabilities.
  • Maintained the CAD program, GPS Tracker as well as personnel issues, filing and HIPPA requirements for our office.

5. Computer System

Here's how dispatcher supervisors use computer system:
  • Demonstrated ability to multitask by assisting Customers with information regarding taxi service via telephone, while entering data into computer system.
  • Monitor multiple sensitive computer systems, peripherals and networks to ensure continuity of operations.

6. EMS

Emergency Medical Services, also known as EMS, is an emergency medical response system that provides stabilization and urgent preclinical and on-site treatment for serious illness and injury, as well as the transportation of patients who are unable to transport themselves to a definite health care center. The main objective of EMS is to provide emergency medical treatment to those who need urgent medical attention and to properly treat the patient's condition and transport them to a suitable health center or medical facility.

Here's how dispatcher supervisors use ems:
  • Dispatch security, EMS and Off Duty Police to the theme park and campground.
  • Networked and marketed the company with surrounding facilities and EMS providers.

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7. Computer Aided Dispatch

Here's how dispatcher supervisors use computer aided dispatch:
  • Access and enter data accurately and completely into the Computer Aided Dispatch (CAD) system for all service requests.
  • Worked on office projects using Think Stream, Microsoft Word, Computer Aided Dispatch, & 911 Mapping Software.

8. Dispatch System

Dispatch systems are organized systems for transport, distribution, and dispatch of products via coordinated logistics.

Here's how dispatcher supervisors use dispatch system:
  • Perform supervisory work in the operation of emergency communications and dispatch system.
  • Use a computer-aided dispatch system to receive emergency calls from the public requesting police, fire, or other emergency services.

9. CAD

Here's how dispatcher supervisors use cad:
  • Conducted routine inspections to ensure compliance with department policies and procedures; updated manuals, reference materials and CAD system.
  • Train and assist employees utilizing technical applications such as CAD systems, customer information systems, and field radio systems.

10. Dispatch Operations

Here's how dispatcher supervisors use dispatch operations:
  • Worked to improve dispatch operations by promoting the implementation of new technology and monitoring dispatch planning system functionality.
  • Identified and communicated any discrepancies with management impacted by Dispatch operations including Terminal Manager and Yard Managers.

11. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how dispatcher supervisors use disciplinary actions:
  • Supervised dispatch personnel including training, education, coaching, counseling and disciplinary actions.
  • Worked with campus administrators in preparation of necessary documentation to defend enforcement/disciplinary actions.

12. Service Calls

Here's how dispatcher supervisors use service calls:
  • Monitored and dispatched units to respond to service calls involving life threatening or other emergency situations.
  • Research and identify unnecessary service calls related to discovered issues.

13. Customer Complaints

Here's how dispatcher supervisors use customer complaints:
  • Received exemplary letter of recognition in assisting Office of Utility Director in handling customer complaints.
  • Handled customer complaints and entered all related documentation into CRM software.

14. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how dispatcher supervisors use troubleshoot:
  • Trained new employees on all essential computer software and how to troubleshoot cable, phone and internet.
  • Work with customers over the phone to troubleshoot and resolve their existing cable and network issues.

15. Emergency Situations

Here's how dispatcher supervisors use emergency situations:
  • Trained and performed successfully in emergency situations including fire, safety and medical situations.
  • Complete emergency notifications to CPD and City of Cincinnati Command Staff during emergency situations.
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List of dispatcher supervisor skills to add to your resume

Dispatcher supervisor skills

The most important skills for a dispatcher supervisor resume and required skills for a dispatcher supervisor to have include:

  • DOT
  • Payroll
  • Non-Emergency Calls
  • GPS
  • Computer System
  • EMS
  • Computer Aided Dispatch
  • Dispatch System
  • CAD
  • Dispatch Operations
  • Disciplinary Actions
  • Service Calls
  • Customer Complaints
  • Troubleshoot
  • Emergency Situations
  • CDL
  • Performance Evaluations
  • LTL
  • Performance Reviews
  • Law Enforcement
  • Direct Reports
  • Driver Logs
  • NCIC
  • Inbound Calls
  • Customer Calls
  • ETA
  • Two-Way Radio
  • Two Way Radios
  • Telephone Calls
  • Outbound Calls
  • Customer Issues
  • Incident Reports
  • AS400
  • Customer Inquiries
  • HR
  • CCTV
  • PowerPoint
  • Call Handling
  • Delivery Schedules
  • Performance Appraisals
  • Service Vehicle
  • Conference Calls
  • Ambulances
  • Equipment Locations
  • Delivery Route
  • Nextel
  • Package Handlers

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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