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Top Dispatcher Supervisor Skills

Below we've compiled a list of the most important skills for a Dispatcher Supervisor. We ranked the top skills based on the percentage of Dispatcher Supervisor resumes they appeared on. For example, 17.4% of Dispatcher Supervisor resumes contained Truck Drivers as a skill. Let's find out what skills a Dispatcher Supervisor actually needs in order to be successful in the workplace.

The six most common skills found on Dispatcher Supervisor resumes in 2020. Read below to see the full list.

1. Truck Drivers

high Demand
Here's how Truck Drivers is used in Dispatcher Supervisor jobs:
  • Directed and managed the daily activities of 40+ tractor-trailer truck drivers and yard jockey personnel.
  • Dispatched truck drivers to customers and sister plants to ensure product was delivered on schedule.
  • Supervised dispatch office which included dispatchers, field coordinators and truck drivers.
  • Managed a team of 6 dispatches/clerks and 185 Class A truck drivers.
  • Prepared daily dispatch schedule for all truck drivers and equipment.
  • Supervised a fleet of 11 truck drivers.
  • Supervised truck drivers on night shift Received incoming calls from customers for road service and maintained logs and records in electronic format
  • Managed a pool of 27 power units and 23 haz-mat certified truck drivers.

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2. Dispatch Supervisor

high Demand
Here's how Dispatch Supervisor is used in Dispatcher Supervisor jobs:
  • Moved to call center dispatch supervisor responsible for installation and repair activities.
  • Promoted to Local Dispatch Supervisor after multiple promotions listed below:
  • Promoted from Dispatcher to Dispatch Supervisor.
  • Increased On-Time arrivals from 45% 65% ensuring dispatch supervisors were holding their drivers accountable to departing on time.
  • Promoted from Driver to Dispatch Supervisors due to excellent job performance and proven ability to problem solve.
  • Trained for Dispatch Supervisor Operations using OR Map and OAS and Switching orders for field Lineman.
  • Filled in for Dispatch Supervisor when requested due to illness, vacation, or scheduling conflicts.
  • Promoted from Lead Dispatcher to Logistics Dispatch Supervisor within the first 12 months of employment.
  • Backed up the dispatch supervisor by completing numerous reports to double check accuracy.
  • Promoted from dispatcher to Dispatch Supervisor within 6 months of employment.
  • Tracked and maintained all vehicle records as the Dispatch Supervisor.
  • Performed all key tasks and duties of the Dispatch Supervisor.
  • Promoted from dispatcher to dispatch supervisor after one year.
  • Assumed responsibility as P&D Dispatch Supervisor.
  • Assisted the package dispatch supervisor (PDS).
  • Promoted to dispatch supervisor after 2 years.
  • Promoted to Dispatch Supervisor within 2 weeks.
  • Promoted from Dispatch Supervisor I in 2004
  • Received promotion to Dispatch Supervisor Monitored daily deliveries to financial institutions
  • Collaborated with Dispatch Supervisor for daily preload operations.

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3. Safety Meetings

high Demand
Here's how Safety Meetings is used in Dispatcher Supervisor jobs:
  • Prepared agenda and assisted with safety meetings.
  • Conducted monthly safety meetings with said employees and also performed weekly safety audits to maintain a safe work environment.
  • Guided training sessions, educational videos and safety meetings to improve Compliance, Safety and Accountability scores.
  • Coordinated with the safety group for all safety meetings while leading all operational meetings.
  • Organized safety meetings as well as orientation for new employees.
  • Assisted with OSHA Training and the use of all PPE, demonstrated thru monthly Safety Meetings and reviews.
  • Led company safety meetings, evaluated trends and safety culture,and presented reports for senior management.

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4. DOT

high Demand
Here's how DOT is used in Dispatcher Supervisor jobs:
  • Assisted in operation of transportation department within federal and state regulatory guidelines to ensure compliance with DOT regulations and audits.
  • Provided superior customer service and insured driver compliance with DOT/Federal Motor Carrier Rules and Regulations.
  • Completed certification of administrative drug and alcohol testing for DOT transportation industry.
  • Managed dispatch operations while following DOT guidelines and regulations.
  • Evaluated employee's job performance and conformance to DOT regulations and recommended appropriate personnel actions as a result of KPI discussions.
  • Audited driver road logs to track the number of hours to deliver shipments and ensure compliance with DOT guidelines.
  • Completed DOT compliant drug and alcohol testing class a safety training earning a 5 year certificate.
  • Conducted DOT (Texas' Department of Transportation) audits to conform to the DOT guidelines.
  • Managed office personal and fleet, accounts payable / receivable, payroll, DOT safety logs.
  • Maintained logs, records, and files according to Air Force guidelines and State/Federal DOT laws.
  • Ensured the proper training of drivers and enforced all DOT regulations for drivers of hazardous materials.
  • Attended DOT and management meeting for the purpose of improving and maintaining safety regulations for buses.
  • Supervised unit programs compliance within regulations, laws, policies to include OSHA and DOT.
  • Managed the maintenance of equipment, ensuring schedules were met and complied with DOT regulations.
  • Formed department policies and procedures to ensure compliance of customer, company and DOT regulations.
  • Trained new employees and current employees in operation traffic management as per DOT state regulations.
  • Developed, trained, and monitored activities of dispatchers to ensure quality through DOT regulations.
  • Coordinated and maintained CDL driver/vehicle files for DOT compliance and maintained driver hourly payroll records.
  • Maintained DOT requirements on CDL and non-CDL service truck and on Field Service company drivers.
  • Maintained company's records to ensure compliance with ODOT, WSDOT and Federal DOT.

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5. Company Policies

high Demand
Here's how Company Policies is used in Dispatcher Supervisor jobs:
  • Maintained a daily dock productivity log regulated by company policies and procedures.
  • Implemented company policies and regulations to eliminated internal losses of company property and equipment.
  • Communicated and supported all client & company policies/procedures and safety directives.
  • Demonstrated computer usage and company policies and new procedures.
  • Unlocked doors after checking identification and compliance with company policies
  • Revised company policies and procedures as needed pertaining to aircraft dispatching.

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6. Procedures

high Demand
Here's how Procedures is used in Dispatcher Supervisor jobs:
  • Contributed significantly to a reduced number of quality checks made by technicians by suggesting and implementing standard operating procedures for dispatchers.
  • Worked in conjunction with Medical Department, Drilling and Production in developing & implementing procedures for medical evacuations from offshore.
  • Developed domestic and international flight following procedures, to provide 24 hour and weekend coverage to assure complete customer satisfaction.
  • Assisted in the development and documentation of process improvements/enhancements and procedures for the efficiency and quality control of the department.
  • Worked directly with Operations Manager and Deputy Field Manager to ensure associate accountability in accordance with corporate standard operating procedures.
  • Developed, administered, and ensured implementation of the public safety communications policies and procedures/ rules and regulations.
  • Processed orders and verified inventory shipping procedures to ensure daily distribution of critical pharmacy and specimen integrity.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction
  • Prepared and disseminated incident reports of regional/national significance throughout the FPS/DHS hierarchy via prescribed procedures by telephone/email.
  • Advanced knowledge of the administrative and technical procedures necessary to design and implement operational and technical needs.
  • Worked closely with transportation staff in developing and implementing department procedures, policies and training programs.
  • Implemented dispatch procedures, which allowed technicians to achieve and maintain above average daily completion percentages.
  • Implemented processes and procedures for new dispatch software used for workforce development program management improvement.
  • Trained Comm center team in Jamaica and Connecticut regarding office software and troubleshooting procedures.
  • Supervised and trained new employees in dispatching procedures and created and analyzed departmental policy.
  • Reorganized field service schedules to clear outages in accordance with operational procedures whenever necessary.
  • Developed and initiated new policies to ensure more efficient procedures of product installation.
  • Provided life saving instructions to 911 callers using established medical protocols and procedures.
  • Developed and implemented safety procedures which resulted in increased company efficiency and productivity.
  • Maintained compliance with all organization policies and procedures, including Human Capital directives.

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7. Non-Emergency Calls

high Demand
Here's how Non-Emergency Calls is used in Dispatcher Supervisor jobs:
  • Answered non-emergency calls and provided routine non-technical information upon request and referred all other questions to the proper person or agency.
  • Dispatched equipment for all police, fire and emergency medical services, Answered incoming emergency and non-emergency calls from public
  • Received emergency and non-emergency calls from the public, private companies and other jurisdictions in an extremely fast-paced environment.
  • Worked within a fast-paced, time-sensitive environment, performing dispatch operations for both 911 emergency and non-emergency calls/situations.
  • Managed citizen emergence/non-emergency calls effectively and efficiently in a complex, fast-paced and challenging 911 call center environment.
  • Received emergency and non-emergency calls for assistance and information and forwards the requests to the appropriate agency dispatcher.

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8. Payroll

high Demand
Here's how Payroll is used in Dispatcher Supervisor jobs:
  • Performed administrative work including payroll entry and researched field orders.
  • Provided support to management by processing payroll and customer payments.
  • Coordinated payroll and formulated daily and weekly reports.
  • Planned/directed employee/driver hours and payroll.
  • Processed compensation and payroll information.
  • Provided information to employees and managers on payroll matters such as changes in tax and deduction laws and benefit plans.
  • Handled all drivers log sheets, payroll, accident reports, times off and vacation requested time off.
  • Prepared weekly and monthly production, sales payroll with AS400, SQL, Remedy, and MS Office.
  • Hired for dispatch position for all airport terminals, processed payroll; was main dispatcher for the company.
  • Assisted drivers with questions on driver profile, and, if possible, any corrections on payroll issues
  • Aided in finalizing weekly payroll and confirming hours worked are accurate and directly resemble scheduled shifts.
  • Processed payroll and evaluation documents on each employee that worked for the subcontractor A & K.
  • Performed employee payroll, discipline, performance evaluations and scheduling, and met daily distribution goals.
  • Maintained countless WFA tables that controlled ticket loading, personnel accountability and payroll compliance, etc.
  • Supervised drivers, payroll, compliance with motor carrier safety regulations and daily freight tracking.
  • Handled payroll for field technician, data reporting, dispatch coaching and training, customer service
  • Ensured time cards were accurately completed and submitted to payroll for timely processing.
  • Managed the Human Resources function in the areas of staffing training and payroll.
  • Compiled and recorded data for dispatch, payroll, billing and personnel records.
  • Managed Accounts Receivable/Payable, handled employee as well as independent contractors' payroll.

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9. Daily Activities

high Demand
Here's how Daily Activities is used in Dispatcher Supervisor jobs:
  • Supervised 15 regional satellite television dispatchers' daily activities.
  • Supervised and directed the daily activities of 35 Federal Police Dispatchers assigned to the contract in order to conduct daily activities.
  • Assisted in training new employees with the daily activities of dispatch resulting in a standard of practice throughout the company.
  • Prepared reports and documented daily activities to UNIX servers and main frame using tripwire and RACF.
  • Supervised daily activities of package handlers to ensure safe, timely assignment completion.
  • Dispatched and supervised over 50 bus drivers in their daily activities.
  • Monitored the daily activities of 36 customer support teams.
  • Answered large call volumes and prioritized daily activities.
  • Supervised and managed the daily activities of dispatchers.
  • Managed daily activities of office functions.
  • Assigned and coorinated daily activities.

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10. Dispatch Personnel

high Demand
Here's how Dispatch Personnel is used in Dispatcher Supervisor jobs:
  • Maintained subject matter files & technical instructions and ensured current and up-to-date operating instructions were available for dispatch personnel.
  • Supervised dispatch personnel including training, education, coaching, counseling and disciplinary actions.
  • Ensured dispatch personnel are effectively performing linked function.
  • Supervised dispatch personnel and planned work assignments to ensure that the organization's service and production expectations are achieved.
  • Recruited, hired and trained dispatch personnel as workload dictated.
  • Supervised and managed all dispatch personnel during my shift.
  • Hired, trained and evaluated dispatch personnel.
  • Hired, trained and evaluated dispatch personnel * Oversaw scheduling of workloads for dispatchers.
  • scheduled, coached, trained, supervised drivers and dispatch personnel.

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Jobs With Trending Skills

11. New Drivers

high Demand
Here's how New Drivers is used in Dispatcher Supervisor jobs:
  • Mentored new drivers on the most efficient routes and on how to interact wellwith customers.
  • Managed other dispatchers and drivers* Implemented training course for new drivers - speeding profitability.
  • Helped orientate new drivers and provide necessary materials and instructions.
  • Resolved conflicts and negotiated with drivers to help minimize turnover rate which helped reduce the cost of hiring new drivers.
  • Dispatched trucks and crews to various construction sites; drove mixer and trained new drivers in mixer truck operation.
  • Managed training of new drivers in the areas of safety, customer relations, and vehicle familiarization.

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12. High Volume

high Demand
Here's how High Volume is used in Dispatcher Supervisor jobs:
  • Managed high volume calls with proficiency and professionalism.
  • Supervised staff of 40-50 courier drivers; involved in high volume telephone customer service; hired and replaced messengers.
  • Managed high volume transportation field operations for transporting persons with disabilities and senior citizens throughout the five boroughs.
  • Handled high volume calls (600+) daily directing them to the proper management departments.
  • Provided exceptional customer service in a busy, high volume and high-pressure establishment.
  • Handled a high volume of inbound calls within a strenuous call center environment.
  • Handled high volumes of multiple calls prioritizing each as received and resolving complaints.
  • Procured addition vehicle assets to fulfill shortfalls and high volume periods.
  • Managed high volume calls in 1,100 room, high end resort.
  • Planned out routes and communicated them to installers Answered a high volume of phone calls and email inquiries.
  • Answered and transferred high volume calls from a multi-extension phone.
  • Dispatched a high volume of elevator technicians for over 14 states for an elevatorcompany which services all of the U.S.

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13. EMS

high Demand
Here's how EMS is used in Dispatcher Supervisor jobs:
  • Communicated with customers/customer service departments regarding scheduling appointments and problems that arise with pick up or delivery of loads.
  • Received and responded to incoming calls including emergency and non-emergency from the commercial businesses via telephone and radio systems.
  • Implemented record retention protocols and policies specifically for production problems, which resulted in generation of best practices.
  • Streamlined warehouse management procedures, enhanced inventory planning and cycle count processes utilizing WMS/TM systems.
  • Skilled in navigating various databases for identifying problems, reporting recommendations and trend analysis.
  • Monitored, troubleshot and ensured full operational capability of all alarm and security systems.
  • Contributed to increased company profitability by defining problems and developing appropriate solutions.
  • Communicated with customers or supervising personnel to address questions problems or requests.
  • Operated, tested and maintained computer automated dispatch and mass notification systems.
  • Communicated with client/customer service departments regarding delays or problems that arise.
  • Operated Law enforcement information systems and disseminated properly and maintained confidentiality.
  • Inspected and repackaged high-value items and rerouted according to destination.
  • Monitored daily call center operations and adjusted systems and staffing.
  • Created new processes and systems for accelerated customer service satisfaction.
  • Completed and reported many tasks with written/Crystal Reporting Systems.
  • Maintained and implemented new computer systems.
  • Monitored Commercial and Residential alarm systems.
  • Tested communication and alarm systems.
  • Formed close relationships with managers from military commissaries and stores by correcting any problems that arose and by getting their input.
  • Worked with various operating systems, programs, and devices to properly train new employees and efficiently run the dispatch office.

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14. Service Calls

high Demand
Here's how Service Calls is used in Dispatcher Supervisor jobs:
  • Managed all pick-up and delivery service calls to ensure the timely expediting of each call to the customers' satisfaction.
  • Allocated work on type of service calls and expertise of available staff to meet the needs of customers.
  • Conducted customer follows up service calls to ensure services were completed timely and up to customer's satisfaction.
  • Handled escalated customer service calls, closed out work orders and supervised call center of 20+ employees.
  • Participated in disciplinary decisions and actions* Responded to all service calls, Breakdowns and driver call outs.
  • Received roadside service calls from AAA and other motor clubs, dispatched proper truck and driver.
  • Handled incoming phone call from customers and other dealers to place service calls and supply orders.
  • Monitored service calls in all cities and routed them accordingly to techs to ensure timely responses.
  • Supervised dispatchers in the coordination of service calls with technicians to comply with service contract requirements.
  • Reported on current trends in service calls, reschedules, completions and cancellations.
  • Confirmed customer's daily appointments for Direct TV installations and service calls.
  • Ordered parts for return service calls and rescheduled them.
  • Maintained record of service calls and work orders.
  • Prioritized service calls and dispatched HVAC technicians.
  • Handled customer service calls and customer counter.
  • Reduced reduce recurrence of service calls.
  • Answered multi-line telephones, entering service calls on copiers from customers, clearing technician times, and invoicing supplies.
  • Monitored specific charts and daily graphs to ensure that all service calls are completed in a timely manner.

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15. GPS

average Demand
Here's how GPS is used in Dispatcher Supervisor jobs:
  • Monitored the daily activity and productivity of the Couriers via a vehicle tracking system (GPS).
  • Supervised, trained and scheduled 13 employees for 24/7 dispatch, GPS monitoring and telephone coverage.
  • Sorted and assigned GPS, route keys, manifest, scanners to designated drivers.
  • Computerized GPS system to get real time information on deliveries for our customers.
  • Reviewed GPS software to ensure drivers are following routes of overweight permits.
  • Tracked each driver on their daily routes using GPS.
  • Used sophisticated state-of-the-art GPS system to locate client's pickup and drop-off locations Maintain DOT records regarding vehicle maintenance and performance.
  • Used Verizon NetFleet GPS tracking system, confirmed daily deliveries were completed in a timely manner.
  • Monitored point-to-point directions (GPS) for Drivers.

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16. Daily Operations

average Demand
Here's how Daily Operations is used in Dispatcher Supervisor jobs:
  • Performed daily operations reporting, data correction activities, and provide analysis and information to ensure service accountability.
  • Managed daily operations ensuring that supervisory staff executed service agreements to meet customer needs within company goals.
  • Executed daily operations Trained and managed 10 employees and achieved significant improvements in their productivity.
  • Coordinated and communicated with customers to facilitate efficient daily operations.
  • Executed daily operations of local dispatch responsibilities.
  • Supervised a team of 18, managing daily operations for dispatch, job routing and check-in, and day end processing.
  • Achieved compliance communicating and coordinating daily operations with dispatch manager to make sure all dispatch methods were followed by drivers.
  • Executed daily operations of the business as a dispatcher by answering calls from clients and dispatching drivers to clients.
  • Managed day to day decision making * Supervised staff, daily operations, load levels, and delivery routes
  • Coordinated with the other units aboard base concerning their ground transportation requirements to carry out their daily operations.
  • Scheduled deliveries for daily operations, and scheduled drivers for the next day's activities.
  • Supervised dispatchers on daily operations while ensuring we are complying with company procedures and policies.
  • Administered daily operations and coordinated all aspects of training and mentoring for team members.
  • Supervised 11 Drivers, as well as the daily operations of the dispatch department.
  • Supervised a hundred drivers in daily operations of both inbound and outbound hauling.
  • Executed daily operations of preparing meals for inmates and maintaining inmate accounts.
  • Supervised staff, daily operations, load levels, and delivery routes.
  • Managed daily operations of Contractor groups both installation and drop bury.
  • Opened office and implemented daily operations of early morning shift.
  • Managed call center daily operations up to 30 employees.

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17. Computer System

average Demand
Here's how Computer System is used in Dispatcher Supervisor jobs:
  • Operated a fully automated order taking and dispatching private program computer system.
  • Dispatched drivers for deliveries and same-day pickups over wireless computer system.
  • Implemented new computer system and centralization of dispatching for North Florida
  • Trained and/or mentored over 30 RWI employees, as well as implemented a new computer system within the office.
  • Planned transportation route by reading maps and monitoring computer system for delays and completed reports.
  • Assisted in the training of contractors and field employees of the computer system.
  • Directed the implementation and trained drivers on the PeopleNet Onboard Computer system.
  • Trained personnel, programed, & implemented the Air Forces "Automated Civil Engineer System-Fire Department" computer system.

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18. Dispatch Operations

average Demand
Here's how Dispatch Operations is used in Dispatcher Supervisor jobs:
  • Worked to improve dispatch operations by promoting the implementation of new technology and monitoring dispatch planning system functionality.
  • Identified and communicated any discrepancies with management impacted by Dispatch operations including Terminal Manager and Yard Managers.
  • Conducted dispatch operations through planning and scheduling of vehicle operations resources to meet transportation support requirements.
  • Analyzed and organized dispatch operations including productivity, reporting/tracking, and calendar quota.
  • Managed daily dispatch operations for mid-sized common carrier.
  • Supervised the transition of all dispatch operations into a centralized office within the region.
  • Expanded dispatch operations through the use of technology software and business processes redesigns.
  • Supervised dispatch operations and solved issues at hand for small dispatch team.
  • Supervised daily dispatch operations for CTA Rail System and facility.
  • Organized the merger of sites for all dispatch operations.
  • Managed day to day dispatch operations.
  • Supervised all facets of dispatch operations and 50 drivers to comply with corporate policies, standards, and customer guarantees.
  • Managed day-to-day dispatch operations for HVAC companies of Tradewinds, Dykstra and Hawthorn.
  • Directed daily dispatch operations for HVAC companies Tradewinds, Dykstra and Hawthorn.

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19. Dispatch Staff

average Demand
Here's how Dispatch Staff is used in Dispatcher Supervisor jobs:
  • Managed dispatch staff including training and performance evaluations.
  • Acted as first line supervisor for designated dispatch staff, including hiring, and overseeing work.
  • Supervised and trained admitting, billing and dispatch staff of 3 employees.
  • Managed escalated and unresolved calls from dispatch staff as needed.
  • Provided coaching, training and development of the dispatch staff.
  • Assisted in hiring EMT providers and all dispatch staff.
  • Hired, trained, and supervised dispatch staff.
  • Supervised and Dispatch staff of 10.

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20. Timely Fashion

average Demand
Here's how Timely Fashion is used in Dispatcher Supervisor jobs:
  • Posted credit card and check payments received from customers to their account in timely fashion.
  • Monitored several drivers throughout the day to assure passengers are being picked up in a timely fashion.
  • Supervised, and inspected packaging procedures to ensure customer standards were met in a timely fashion.
  • Communicated issues and/or concerns with department personnel in a timely fashion.
  • Started as a driver, which consisted of loading my van and delivering packages in a timely fashion.
  • Ensured dispatched drivers had adequate HOS to deliver loads in a timely fashion.

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21. Customer Complaints

average Demand
Here's how Customer Complaints is used in Dispatcher Supervisor jobs:
  • Addressed customer questions regarding policies and procedures and resolved customer complaints.
  • Handled customer complaints and entered all related documentation into CRM software.
  • Handled escalated customer complaints from national and regional telephone dispatchers.
  • Represented company as point person for customer complaints and escalations.
  • Identified and responded to any customer complaints/escalations and damage claims.
  • Discussed, investigated and resolved customer complaints.
  • Accommodated and handled customer complaints.
  • Resolved 100% customer complaints per day/year resulting in an increase in customer retention from 60% to 90%.
  • Helped cover customer service phones, accepting orders for service and handling any customer complaints, and issues.
  • Performed some customer service during after hours periods of time as well as follow-up with customer complaints.
  • Assisted Management in supervisory responsibility which included: new hiring, training, coaching and customer complaints.
  • Resolved customer complaints * Operated and monitor the DDS system to track and monitor drivers
  • Aided in customer related issues, such as lost and found and customer complaints.
  • Handled customer complaints daily and ensured their was a resolution to each situation.
  • Handled all customer complaints in a very professional and courteous manner.
  • Resolved escalated customer complaints, met commitments at 98%.
  • Worked directly with customers and dealt with customer complaints.
  • Handled customer complaints and meant deadlines.
  • Handled customer complaints and driver issues.
  • Handled escalated customer complaints and made sure of complete customer satisfaction.

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22. CAD

average Demand
Here's how CAD is used in Dispatcher Supervisor jobs:
  • Conducted routine inspections to ensure compliance with department policies and procedures; updated manuals, reference materials and CAD system.
  • Performed demonstrations and provide explanations for visiting dignitaries, citizen groups, and potential customers of the CAD System.
  • Managed a staff of 20 dispatchers and armed security officers in daily functions and 911 CAD system.
  • Included but limited to copying/printing of CAD logs, audio tapes, and other requested information.
  • Operated several CAD programs, Word, Excel, Lotus Notes, Go-2-It Mapping.
  • Answered both emergency and non-emergency calls and entered them into a CAD.
  • Formed Clever CAD training guides and training programs for controllers and operators.
  • Utilized a CAD computer system with reasonable speed and accuracy.
  • Helped implement CAD system in center and all transport vehicles.
  • Attended a Supervisor Training Academy sponsored by Corporate ATC.
  • Instructed Basic Dispatch training at the VSP Academy.
  • Operated CAD and GEOLYNX mapping system.
  • Instructed CAD School to new employees.
  • Designated SME during the implementation of new CAD project for police dispatchers and calltakers.
  • Created specific reports with Zoll CAD (Computer Assisted Dispatch) Software Company.
  • Processed inbound drivers paperwork, prepared payroll data and payroll data entry.Uploaded CADEC electronic modules and downloaded electronic logs.
  • Increased efficiency by coordinating with Zoll CAD Software Company in upload program of calls from Broker to Zoll program.
  • Routed all deliveries for Mauna Loa Macadamia Nut Corp., specializing in candy and confectionery.
  • Handled all customer calls and or complaints.Skills Police academy trained and certified.

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23. Performance Evaluations

average Demand
Here's how Performance Evaluations is used in Dispatcher Supervisor jobs:
  • Supervised and developed others by conducting performance evaluations in a consistent, fair and objective manner.
  • Prepared an administered the performance evaluations, improvements, and corrective actions.
  • Exercised strong leadership and achieved top rating in annual performance evaluations.
  • Completed performance evaluations on communication center personnel.
  • Supervised four employees, contributed to their training, created work schedules, and documented their performance evaluations.
  • Performed human resource functions such as new hire documentation, performance evaluations, and other administrative duties.
  • Conducted daily performance evaluations, coached employees to improve performance levels, and evaluated controlled dispatch reports.
  • conducted performance evaluations for staff (annually).

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24. Disciplinary Actions

average Demand
Here's how Disciplinary Actions is used in Dispatcher Supervisor jobs:
  • Worked with campus administrators in preparation of necessary documentation to defend enforcement/disciplinary actions.
  • Handled necessary disciplinary actions while staying within UPS union guidelines.
  • Mediated dispatch-related driver conflicts and invoke disciplinary actions when warranted.
  • Scheduled client pick-up and drop off, consulted with superiors and employees regarding disciplinary actions for code violations and complaints.
  • Conducted applications of disciplinary actions, memos and directives for a staff of over 200 patrol officers.
  • Managed all drivers with their daily schedule, time management, and work performance including disciplinary actions.
  • Involved in hiring new employees and recommending or initiating personnel actions such as disciplinary actions as required.
  • Handled all disciplinary actions when needed and maintained an accurate record keeping for all management.
  • Trained and mentored staff upon hire, undertook disciplinary actions and dismissals as needed.
  • Managed up to 60 officers regarding training and disciplinary actions.
  • Administered any and all disciplinary actions to employees.
  • Delegated tasks as needed on a daily basis Responsible for yearly evaluations, disciplinary actions when necessary.
  • Issued disciplinary actions when warranted in accordance with company policy Coordinated individual hubs Dispatched flights under Part 121

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25. Dispatch System

average Demand
Here's how Dispatch System is used in Dispatcher Supervisor jobs:
  • Supervised five dispatchers while using a computer-aided dispatch system to receive and process all calls and routes.
  • Recorded operator attendance and bus assignments in the VEOLIA Dispatch System (VDS).
  • Entered data into a computer-aided dispatch system for radio dispatch purposes.
  • Trained two employees on how to properly use our dispatch system.
  • Trained Manager and dispatchers to learn the Digital Dispatch system.
  • Managed the center's dispatch systems and processes.
  • Supervised the dispatch office, overseeing water utility service calls to service personnel using the Viyranet dispatch system.
  • Implemented use of Zoll RescueNet dispatch system
  • Initiated Spares Parts Dept., and the Dispatch systems "currently in use."

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26. LTL

average Demand
Here's how LTL is used in Dispatcher Supervisor jobs:
  • Experienced in Air Charter, Reefer and LTL shipments Direct, Hire, Manage and evaluate 45+ call center operations dispatchers.
  • Dispatched and supervised 4 union LTL drivers covering a multi-state territory, delivering and picking up approximately 150 shipments per day.
  • Managed LTL incoming and out-going freight, Supervised/Managed production andOperation of Office and Warehouse personnel, as well as Shipping andReceiving.
  • Co-ordinated the delivery and pickup of all LTL freight, within the 3 zones of service for the Milw.
  • handled all ltl deliveries and pick ups .state to state deliveries and pick ups.
  • Answered inbound shipper calls, assigning the LTL pickups and deliveries based on available man hours and freight volume.

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27. Troubleshoot

average Demand
Here's how Troubleshoot is used in Dispatcher Supervisor jobs:
  • Provided alarm system troubleshooting services as necessary to multiple agency's clientele.
  • Handled escalated calls/troubleshoot with customers for quality service.
  • Performed troubleshooting for customer issues.
  • Assisted in implementing new scanning system: initial set up (data entry), troubleshooting, & personnel training.
  • Assisted in troubleshooting and management of IT networks, workstations, internet connectivity, computer hardware and software installations.
  • Trained new employees on all essential computer software and how to troubleshoot cable, phone and internet.
  • Performed troubleshooting and problem solving for Drivers and Agents to result in improved on-time delivery.
  • Greeted walk in customers, and performed minor troubleshooting steps to resolve issues.
  • Provided troubleshooting and support for technical issues with local computers and network.
  • Cooperated with on-site technicians with troubleshooting signal and voltage issues.
  • Assisted technicians with troubleshooting while in the field.

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28. Inbound Calls

average Demand
Here's how Inbound Calls is used in Dispatcher Supervisor jobs:
  • Answered inbound calls regarding scheduling, and informing customers on specials, products and services.
  • Answered and Provided Resolutions for 200+ Inbound Calls from Airline Gate Agents for Continental/United.
  • Received inbound calls from internal customers and provide technical assistance by trouble shooting through account verification and analysis.
  • Received inbound calls pertaining to issues with copier machines.-Dispatched technicians to businesses while maintaining contact with customers
  • Managed inbound calls and interpreted electronically transmitted messages to process orders for this same-day courier service.
  • Monitored all delivery trucks, received inbound calls from independent contractors.

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29. External Customers

low Demand
Here's how External Customers is used in Dispatcher Supervisor jobs:
  • Provided exemplary service and clear communication to external customers and internal employees.
  • Skilled at effective and diplomatic communication with internal and external customers.
  • Served as the central point of contact for external customers in an assigned geographical area while managing day-to-day activities and communications.
  • Developed and maintained proactive relationships with internal and external customers, as well as key service providers.
  • Promoted Think Customer First (internal and external customers) to subordinates.
  • Provided customer support to all internal and external customers within assigned department and cover other departments as needed.

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30. Performance Reviews

low Demand
Here's how Performance Reviews is used in Dispatcher Supervisor jobs:
  • Conducted monthly performance reviews for dispatchers.
  • Composed and presented performance reviews.
  • Interviewed and hired, provided written and verbal feedback to staff including performance reviews and metric goals.
  • Facilitated training and performance reviews of call center team in daily functions to streamline dispatch processes.
  • Provided day to day support for employees, performance reviews, scheduling, hiring.
  • Interviewed and hired staff; performed employee evaluations and annual performance reviews.
  • Coached 130 other employees and assisted with quarterly performance reviews.
  • Ensured completion of annual performance reviews for all staff.
  • Completed and given Performance Reviews *Processed incoming and outgoing orders as necessary *Successfully handled a multi-line phone system

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31. Direct Reports

low Demand
Here's how Direct Reports is used in Dispatcher Supervisor jobs:
  • Supervised and provided direction for technical direct reports regarding network activities.
  • Supervised sixteen direct reports plus temporary workers.
  • Supervised 6 direct reports who oversaw the dispatch of 95 buses with an average of 593 daily revenue hours.
  • Supervised 21 direct reports across three shifts, servicing 200+ technicians in Central Kentucky and Ohio.
  • Assigned, trained, scheduled, monitored and evaluated direct reports daily work and overall performance.
  • Developed Gallup Action Plans with my 4 Direct Reports.
  • Trained and mentored two supervisors that were direct reports.
  • Hired, trained and mentored 12 direct reports.
  • Supervised two direct reports and conducted annual reviews.
  • Supervised on-site Dispatchers, with 5 direct reports.
  • Managed 15 direct reports responsible for 38 drivers across Tri- states to client accounts to address reactive service and equipment deliveries.

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32. Law Enforcement

low Demand
Here's how Law Enforcement is used in Dispatcher Supervisor jobs:
  • Reported all incidents, accidents and medical emergencies to law enforcement and upper management.
  • Managed a watch shift of 20 employees by leading and directing personnel in scheduling and law enforcement production.
  • Prepared, filed, maintained paperwork for courts, law enforcement, fire, and ambulance.
  • Worked with law enforcement for impounds and accidents by maintaining a 15-20 minute ETA.
  • Entered data into state and national law enforcement databases.
  • Researched training, law enforcement, tactical supplies to ensure MWDs and handlers have appropriate, up to date, equipment.
  • Maintained the safety of law enforcement in all capacities as well as of the residents of Callaway County.

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33. Customer Service

low Demand
Here's how Customer Service is used in Dispatcher Supervisor jobs:
  • Cross-trained and provided back-up for other customer service representatives when needed, Managed quality communication, customer support for each passenger.
  • Developed and oversaw team safety and production processes while maintaining the highest standards for account productivity, accuracy and customer service.
  • Determined staff promotions and demotions, and terminated employees when necessary Interviewed, hired and trained new quality customer service representatives.
  • Supervised 20 drivers/ Tracked packages/ Handled shipping and customer service/ Answered phones/Ran routes when needed and performed heavy lifting in warehouse
  • Provided customer service to both internal and external customers, maintained integrity of all customer and driver paperwork.
  • Maintained an environment in which customers enjoyed excellent customer service and employees were motivated to deliver top performance.
  • Exemplified the second-to-none customer service delivery for which Dish Network is nationally renowned in all interactions with customers.
  • Improved the relationship between Transportation and Operations which increased communication and provided better customer service to the stores.
  • Employed land navigation techniques* Managed wide variety of customer service to resolve customer issues quickly and efficiently.
  • Created and maintained customer driven operations, empowering staff to excel in superior customer service.
  • Developed and implemented new processes in operations to improve productivity and overall customer service satisfaction.
  • Assigned orders processed by customer service representatives to our local drivers based on geographical location.
  • Monitored radio, telephones and on-road provision of service for quality and customer service orientation.
  • Provided customers with excellent customer service by ensuring their drivers arrived promptly and accurately.
  • Coordinated customer service orders and records with other departments, especially electric/water business office.
  • Supervised project events as well as assisted in order processing to facilitate customer service.
  • Monitored and improved operational processes and techniques to optimize efficiency and quality customer service.
  • Provided appropriate training, coaching, counseling and direction to Customer Service Representatives/ Dispatchers.
  • Acted as a liaison inter-departmentally to maintain effective communications and improve customer service.
  • Maintained excellent customer service record and relationships with both local and national customers.

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34. Weather Conditions

low Demand
Here's how Weather Conditions is used in Dispatcher Supervisor jobs:
  • Reviewed and monitored complete worldwide weather conditions, MEL's, & potential hazards to safety of flight.
  • Informed work crews of changes in weather conditions and system status affecting daily routines.
  • Monitored weather conditions, aircraft position reports, etc.
  • Utilized critical thinking skills in monitoring facility security alarms, video and audio surveillance systems, weather conditions and informative websites.
  • Monitored and updated workers on conditions including weather conditions along with other hazards.
  • Monitored and reported prevailing and expected weather conditions to pilots to facilitate safe flight operations.

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35. CDL

low Demand
Here's how CDL is used in Dispatcher Supervisor jobs:
  • Organized daily meetings with CDL drivers, to review on field safety and daily tasks.
  • Maintained a CDL License and drove bus if needed.
  • Obtained a Class A CDL / Deliver oilfield equipment.
  • Dispatched and operated a CDL vehicle when warranted.
  • Supervised six CDL A and three CDL B drivers
  • Required to carry a Class A CDL with Hazmat and tank endorsements.
  • Started as a normal cdl technication.

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36. Ncic

low Demand
Here's how Ncic is used in Dispatcher Supervisor jobs:
  • Certified (NCIC/IDACS/NLETS) full terminal operator, and IDACS Coordinator, Dispatch Center Supervisor IDACS Coordinator
  • Received several certifications such as TAC, GCIC/NCIC, CPR, and POST.
  • Entered, cleared, and confirmed regional and TCIC/NCIC warrants.
  • Completed monthly warrant audits to include NCIC validations.
  • Maintained the LINK/NCIC documentation and entries.
  • Certified in NCIC, EMD, CPR, and taser gun certified.

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37. Appropriate Locations

low Demand
Here's how Appropriate Locations is used in Dispatcher Supervisor jobs:
  • Scheduled and dispatched workers and officers to appropriate locations according to customer requests or needs using radios and telephones.
  • Dispatched drivers to appropriate locations based on customer requests and route schedules.
  • Supervised employees to transport vehicles to appropriate locations..
  • Helped dispatch drivers to appropriate locations to pick up train crews.-Maintained customer service through appropriate communication.-Ran computer programs i.e.
  • Scheduled and dispatched various vendors and independent contractors to appropriate locations according to customer specifications using radios or telephones.
  • Dispatched company drivers to appropriate locations while developing a daily spreadsheet on customer orders and formulated fuel pricing.

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38. Delivery Routes

low Demand
Here's how Delivery Routes is used in Dispatcher Supervisor jobs:
  • Conceptualized, developed, and implemented dispatch plans for service providers, ensuring complete coverage for 48 to 100 delivery routes.
  • Analyzed previous day statistics, reviewed trends and used intuition to plan the delivery routes each day.
  • Assisted in the routing process using specialized route planning software to build efficient delivery routes.
  • Assigned shopping duties and all the delivery routes, usually eight to twelve per day.
  • Assisted in monitoring progress of delivery routes throughout the U.S. and Canada.
  • Planned and dispatched 42 delivery routes in Sioux City and surrounding areas.
  • Supervised and scheduled 40 + drivers and their delivery routes.
  • Managed pick-up and delivery routes for 21 drivers.
  • Created delivery routes daily and accident compliance reports.
  • Planned daily delivery routes and driver staffing.
  • Coordinated the daily pickup and delivery routes.
  • Established service and delivery routes.
  • Planned and dispatched delivery routes, supervised preload operations, trained and developed part-time supervisors and union employees.
  • Supervised drivers and created delivery routes.
  • Dispatched Drivers on local delivery routes as well as being shipping manager for out of town freight deliveries.

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39. Communication

low Demand
Here's how Communication is used in Dispatcher Supervisor jobs:
  • Improved the dispatch process through improved organization, communication and reporting; increased accuracy and timeliness, and improved customer satisfaction.
  • Operated a variety of communications equipment, operates an electronic telephone console, received calls and provided information to various personnel.
  • Relayed work orders, messages, and exchange information using a variety of communication devices, including computer-aided dispatching equipment.
  • Researched, created, designing and implement telecommunications networking on several levels as required for appropriate business operations and needs.
  • Operated communications equipment to receive incoming calls for assistance and dispatched personnel and equipment to on scene emergencies.
  • Developed and implemented comprehensive public safety communications training curriculum and programs, including legalities and operational guidelines.
  • Supervised and achieved effective communication between different departments that allowed for smooth functioning of the company.
  • Maintained constant communication with automotive assembly plants for just in time delivery of assembly parts.
  • Conducted research on other regional communications centers throughout the regions and exceeded State expectations.
  • Participated in forecasting and preparation of the annual budget for the communications center.
  • Participated on the safety and communication teams to improve safety and provide awareness.
  • Served as a liaison among three departments that improved communication and productivity.
  • Established and maintained open communications with peers, management and customers.
  • Established protocol to ensure communication among bus operators and terminal supervisors.
  • Monitored calls sent by communications clerks for correct and accurate information.
  • Facilitated communications between call center, drivers and insurance fleet.
  • Directed and maintained continuous radio communications throughout the various departments.
  • Maintained successful communication with field supervisor by two way radio.
  • Gathered required communications documents related to specific incident, i.e.
  • Supervised the department's communications/ dispatch and administrative office staff.

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40. Company Standards

low Demand
Here's how Company Standards is used in Dispatcher Supervisor jobs:
  • Enforced company standards by complying with company safety standards and compliance with government regulations.
  • Supervised units to exceed company standards.
  • Worked with HQ in order to maintain company standards as well as maximizing profits and keeping all reports in order.
  • Pulled agent activity reports to make sure employees stats were in compliance with company standards.
  • Analyzed quality to ensure company standards of 95% or above was met.
  • Insured that all company standards were met or exceeded.
  • Managed and adjusted employee work schedule Ensured that all employees were performing up to company standards Addressed concerns of passengers and employees

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41. Timely Delivery

low Demand
Here's how Timely Delivery is used in Dispatcher Supervisor jobs:
  • Ensured the proper loading/unloading and timely delivery of products to residential/commercial locations by way of various truck types.
  • Communicated with Customer, Restaurants and Mobile Servers insuring accurate, timely delivery of orders and quality control.
  • Communicated effectively with drivers and clients to assign booked client freight for timely delivery.
  • Maintained contact between customer and dispatcher for a timely delivery.
  • Coordinated with dispatch to ensure timely delivery of products.
  • Ensured Timely delivery of cargo and passengers.

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42. Service Technicians

low Demand
Here's how Service Technicians is used in Dispatcher Supervisor jobs:
  • Dispatched service technicians and provide technical information necessary in completion of delegated tasks.
  • Scheduled service technicians and maintained customer and service call databases.
  • Supervised drivers and service technicians.
  • Maintained all time and attendance records for the Customer Service Representatives (5) and all Service Technicians (40).
  • Supervised five dispatchers and oversaw the routing of 25 copier service technicians throughout the Metro Atlanta area.
  • Supervised 10 Service Technicians for residential and commercial accounts for full service oil and gas operations.
  • Served as contact between, service technicians, office staff and customers.
  • Maintained daily communication with the service technicians regarding job status and changes.
  • Supervised a staff to 50 dispatchers providing support for 500 service technicians.

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43. Service Vehicle

low Demand
Here's how Service Vehicle is used in Dispatcher Supervisor jobs:
  • Supervised 8 dispatchers and 9 service vehicle drivers.
  • Assessed moving stock inventory, monitored out-of-service vehicles, and estimated return-to-service date.
  • Scheduled servicing appointments and routed service vehicles to repair locations.
  • Dispatched ambulances and emergency service vehicles for 911 operations
  • Scheduled and dispatched workers, work crews, equipment, and service vehicles to appropriate locations using radios or telephones.
  • Dispatched drivers, work crews, equipment, and service vehicles to appropriate locations according to customer needs.

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44. Delivery Truck

low Demand
Here's how Delivery Truck is used in Dispatcher Supervisor jobs:
  • Dispatched and coordinated sales and bulk routes for all delivery trucks for the greater San Francisco area.
  • Dispatched fuel and oil delivery trucks to various locations.
  • Computerized order entry, batching of ready mix concrete into concrete delivery trucks.
  • Loaded and unloaded 8 delivery trucks per shift.
  • Received orders and unloaded products from delivery trucks.

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45. Cctv

low Demand
Here's how Cctv is used in Dispatcher Supervisor jobs:
  • Monitored the entire facility using CCTV while simultaneously performing dispatching duties.
  • Monitored CCTV cameras for criminal activity.
  • Operated access control computer, monitored CCTV system and alarm panel.
  • Monitored all security CCTV's.
  • Monitored CCTV Exacq vision software with a 250 camera including PTZ's, Radios and Master Key sign out/in.
  • Monitored the entire facility using CCTV while simultaneously performing dispatch duties.

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46. Security Officers

low Demand
Here's how Security Officers is used in Dispatcher Supervisor jobs:
  • Verified availability, safety and accessibility of field security officers throughout the night.
  • Received and monitored hourly call-ins from all security officers.
  • Transferred information between security officers and upper management.
  • Dispatched security officers as needed.
  • Monitored the patrol assignments of FPS Officers, Officials, and Protective Security Officers via telephone and two-way radio.
  • Organized and coordinated schedules for a staff of over 200 security officers.
  • Uniformed security officers, processed complaints and public and clients reports.
  • Scheduled and dispatched 200 security officers and 15 supervisors daily.
  • Ensured Safety of General public and Security Officers.
  • Scheduled and assigned security officers for various accounts between Manhattan, NY, Connecticut, and New Jersey.
  • Assisted security officers, in resolving issues at sites.

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47. As400

low Demand
Here's how As400 is used in Dispatcher Supervisor jobs:
  • Maintained all dispatch, logs and tracking of units on the AS400 system.
  • Assisted customers with activating their home equipment using the AS400 system.
  • Tracked shipments for Roadrunner Dawes using the AS400.
  • Utilized customer dispatch computer applications on AS400 system.
  • Communicated data to drivers using AS400 technology.
  • Entered invoices in AS400 system, Data Entry, Order Entry.

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48. Telephone Calls

low Demand
Here's how Telephone Calls is used in Dispatcher Supervisor jobs:
  • Prepared input to performance evaluations, received/dispatched routine telephone calls/radio communications from delivery drivers nationwide.
  • Attended to telephone calls, faxes, radio communications and incoming drivers all at the same time.
  • Answered all inbound telephone calls and coordinated appointments with customers and staff accordingly.
  • Responded to all incoming radio calls, inquiries, and telephone calls.
  • Answered telephone calls and directed drivers on the night shift.
  • Answered telephone calls and take written messages.
  • Handled an influx of telephone calls and requests from Reservation and Ticket Agents to accommodate last minutetravelers.

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20 Most Common Skill For A Dispatcher Supervisor

Truck Drivers17.4%
Dispatch Supervisor14.6%
Safety Meetings5%
DOT4.7%
Company Policies4.4%
Procedures4.3%
Non-Emergency Calls4.2%
Payroll4.1%

Typical Skill-Sets Required For A Dispatcher Supervisor

RankSkillPercentage of ResumesPercentage
1
1
Truck Drivers
Truck Drivers
17.4%
17.4%
2
2
Dispatch Supervisor
Dispatch Supervisor
14.6%
14.6%
3
3
Safety Meetings
Safety Meetings
5%
5%
4
4
DOT
DOT
4.7%
4.7%
5
5
Company Policies
Company Policies
4.4%
4.4%
6
6
Procedures
Procedures
4.3%
4.3%
7
7
Non-Emergency Calls
Non-Emergency Calls
4.2%
4.2%
8
8
Payroll
Payroll
4.1%
4.1%
9
9
Daily Activities
Daily Activities
2.5%
2.5%
10
10
Dispatch Personnel
Dispatch Personnel
2.1%
2.1%
11
11
New Drivers
New Drivers
1.9%
1.9%
12
12
High Volume
High Volume
1.8%
1.8%
13
13
EMS
EMS
1.8%
1.8%
14
14
Service Calls
Service Calls
1.7%
1.7%
15
15
GPS
GPS
1.6%
1.6%
16
16
Daily Operations
Daily Operations
1.6%
1.6%
17
17
Computer System
Computer System
1.6%
1.6%
18
18
Dispatch Operations
Dispatch Operations
1.4%
1.4%
19
19
Dispatch Staff
Dispatch Staff
1.4%
1.4%
20
20
Timely Fashion
Timely Fashion
1.4%
1.4%
21
21
Customer Complaints
Customer Complaints
1.3%
1.3%
22
22
CAD
CAD
1.3%
1.3%
23
23
Performance Evaluations
Performance Evaluations
1.2%
1.2%
24
24
Disciplinary Actions
Disciplinary Actions
1.2%
1.2%
25
25
Dispatch System
Dispatch System
1.2%
1.2%
26
26
LTL
LTL
1.1%
1.1%
27
27
Troubleshoot
Troubleshoot
1.1%
1.1%
28
28
Inbound Calls
Inbound Calls
1%
1%
29
29
External Customers
External Customers
1%
1%
30
30
Performance Reviews
Performance Reviews
0.9%
0.9%
31
31
Direct Reports
Direct Reports
0.9%
0.9%
32
32
Law Enforcement
Law Enforcement
0.9%
0.9%
33
33
Customer Service
Customer Service
0.8%
0.8%
34
34
Weather Conditions
Weather Conditions
0.7%
0.7%
35
35
CDL
CDL
0.6%
0.6%
36
36
Ncic
Ncic
0.5%
0.5%
37
37
Appropriate Locations
Appropriate Locations
0.5%
0.5%
38
38
Delivery Routes
Delivery Routes
0.5%
0.5%
39
39
Communication
Communication
0.4%
0.4%
40
40
Company Standards
Company Standards
0.4%
0.4%
41
41
Timely Delivery
Timely Delivery
0.4%
0.4%
42
42
Service Technicians
Service Technicians
0.4%
0.4%
43
43
Service Vehicle
Service Vehicle
0.4%
0.4%
44
44
Delivery Truck
Delivery Truck
0.4%
0.4%
45
45
Cctv
Cctv
0.4%
0.4%
46
46
Security Officers
Security Officers
0.4%
0.4%
47
47
As400
As400
0.4%
0.4%
48
48
Telephone Calls
Telephone Calls
0.4%
0.4%

4,706 Dispatcher Supervisor Jobs

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