What does a dispatcher supervisor do?
A dispatcher supervisor is responsible for monitoring the delivery details, ensuring that the orders are being sent out to the customers timely and efficiently. Dispatcher supervisors manage the order processing, verify the payment receipt, and inspect the items for any defects before delivery. They also coordinate with the customers on the exact schedule of shipment, responding to their inquiries and concerns, and adjust delivery plans as needed. A dispatcher supervisor evaluates the staff's performance, strategizing procedures on maximizing the team's productivity to meet customer demands and increase company profits.
Dispatcher supervisor responsibilities
Here are examples of responsibilities from real dispatcher supervisor resumes:
- Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
- Handle inbound customer inquiries for HVAC services (emergency & non-emergency).
- Learned and apply FRA regulatory standards.
- Complete monthly warrant audits to include NCIC validations.
- Assist call center with questions about accounts or eta on techs arrival
- Schedule OTR drivers so that they are compliant with D.O.T regulations.
- Front line supervisor that directs CDL drivers to make on time deliveries.
- Supervise over 70 drivers in a heavy LTL pick-up and delivery system.
- Make entries of stolen property, missing people, want people into NCIC.
- Organize daily meetings with CDL drivers, to review on field safety and daily tasks.
- Train new employees on all essential computer software and how to troubleshoot cable, phone and internet.
- Prepare estimates on HVAC repairs in coordination with vendors and technicians to determine replacement or repair services.
- Act as dispatcher, set up pick-up and deliveries, update computer, route drivers, customer service and troubleshoot.
- Communicate with customers regarding pick ups, deliveries, detentions, late eta, rescheduling, quotes and damage freight.
- Supervise the movement of all trains over a dispatching district with maximum efficiency consistent with BNSF operating practices and policies.
Dispatcher supervisor skills and personality traits
We calculated that 15% of Dispatcher Supervisors are proficient in DOT, Payroll, and Non-Emergency Calls.
We break down the percentage of Dispatcher Supervisors that have these skills listed on their resume here:
- DOT, 15%
Assisted in operation of transportation department within federal and state regulatory guidelines to ensure compliance with DOT regulations and audits.
- Payroll, 8%
Performed administrative work including payroll entry and researched field orders.
- Non-Emergency Calls, 5%
Answered and quickly directed 9-1-1 emergency and non-emergency calls to the appropriate emergency personnel.
- GPS, 5%
Tracked trailer movements globally using sophisticated tracking software with GPS capabilities.
- Computer System, 5%
Demonstrated ability to multitask by assisting Customers with information regarding taxi service via telephone, while entering data into computer system.
- EMS, 5%
Dispatch security, EMS and Off Duty Police to the theme park and campground.
Common skills that a dispatcher supervisor uses to do their job include "dot," "payroll," and "non-emergency calls." You can find details on the most important dispatcher supervisor responsibilities below.
The three companies that hire the most dispatcher supervisors are:
- UPS93 dispatcher supervisors jobs
- MV Transportation11 dispatcher supervisors jobs
- Builders FirstSource4 dispatcher supervisors jobs
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Compare different dispatcher supervisors
Dispatcher supervisor vs. Yardmaster/customer service/crew dispatching
A yardmaster/customer service/crew dispatching officer functions differently depending on their industry or place of employment. Most of their responsibilities revolve around dealing with providing customer support and services, responding to inquiries and correspondence, addressing issues and concerns, providing corrective measures, and producing progress reports. There are also instances when they have to manage schedules, prepare presentations, and maintain accurate records. Furthermore, it is essential to adhere to a company's policies and guidelines, all while maintaining a healthy and productive environment for everyone.
While similarities exist, there are also some differences between dispatcher supervisors and yardmaster/customer service/crew dispatching. For instance, dispatcher supervisor responsibilities require skills such as "dot," "computer aided dispatch," "cad," and "dispatch operations." Whereas a yardmaster/customer service/crew dispatching is skilled in "data entry," "customer service," "schedule appointments," and "credit card." This is part of what separates the two careers.
On average, yardmaster/customer service crew dispatchings reach similar levels of education than dispatcher supervisors. Yardmaster/customer service crew dispatchings are 1.7% less likely to earn a Master's Degree and 0.3% less likely to graduate with a Doctoral Degree.Dispatcher supervisor vs. Street department dispatcher
A Transportation Dispatcher's job is to coordinate the transportation of goods by trucks with suppliers, drivers, etc. He/She schedules drivers for pickups and deliveries on specific routes. He/She maintains up-to-date records and reviews the driver log to check for violations and errors. As a Transportation Dispatcher, you will basically act as the middle man between several units and people. You will be required to always be in communication with the maintenance team to see which vehicles are ready for use and when the out-of-service ones will be returned to the fleet.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that dispatcher supervisor responsibilities requires skills like "dot," "payroll," "non-emergency calls," and "gps." But a street department dispatcher might use other skills in their typical duties, such as, "grass," "city streets," "crack sealing," and "mowing."
Average education levels between the two professions vary. Street department dispatchers tend to reach similar levels of education than dispatcher supervisors. In fact, they're 2.4% less likely to graduate with a Master's Degree and 0.3% more likely to earn a Doctoral Degree.Dispatcher supervisor vs. Transportation dispatcher
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a dispatcher supervisor is likely to be skilled in "dot," "payroll," "non-emergency calls," and "ems," while a typical transportation dispatcher is skilled in "customer service," "patients," "data entry," and "patient care."
Transportation dispatchers earn the highest salary when working in the manufacturing industry, where they receive an average salary of $36,107. Comparatively, dispatcher supervisors have the highest earning potential in the retail industry, with an average salary of $39,918.transportation dispatchers typically earn similar educational levels compared to dispatcher supervisors. Specifically, they're 0.4% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.Dispatcher supervisor vs. Maintenance dispatcher
Types of dispatcher supervisor
Updated January 8, 2025
