Customer Service Dispatcher
Dispatcher job in Snohomish, WA
The Drain Doctors is a family-owned business with over 20 years' experience in plumbing and drainage repair, maintenance and service. We are growing quickly and adding team members who are looking for the opportunity to grow with us, guided by our Company Values: Transparency, Humility, Integrity, Collaboration and Growth Mindset.
We are looking for a collaborative, proactive and creative person to join our team in a newly established Dispatch Role - answering phones, entering customer information, and coordinating and scheduling technicians. This role is the central communication link between customers, technicians, and management.
The ideal candidate will have strong organizational, multitasking, and customer service skills, proficiency in (or strong aptitude for learning) Service Titan dispatch software, and the ability to handle emergencies effectively to ensure efficient workflow and customer satisfaction.
Job Duties
Answering Phones & Scheduling Service: Receive and prioritize incoming customer service requests and efficiently schedule technicians to keep field personnel on the move and generate revenue.
Technician Coordination: Assign jobs to technicians based on their location, skill set, and current workload, ensuring optimal route and efficiency. Learn your technician's likes and dislikes, closing ratios, licenses, communication skills and more to help them be successful.
Customer Communication: Respond to customer inquiries, schedule appointments, provide updates on technician arrival times, and manage customer complaints or concerns.
Record Keeping: Help set the field team up for success by taking detailed service call notes, accurately entering work orders, and maintaining customer database in Service Titan dispatching software.
Emergency Management: Handle urgent service calls, prioritize jobs effectively, and manage technicians during emergencies.
Liaison: Facilitate communication between customers, sales team (estimators), field technicians, and management to ensure seamless operations.
Reporting: Understand and help to generate daily and weekly reports for management on key performance indicators and job progress.
Desired Skills & Qualifications
Organizational Skills: Strong ability to multitask, handle multiple callers, organize and prioritize tasks, and manage a busy schedule efficiently.
Communication: Excellent verbal and written communication skills for interacting with customers and technicians.
Software Proficiency: Experience using dispatching and customer relationship management (CRM) software - Service Titan experience preferred.
Problem-Solving: Ability to calmly and effectively resolve issues, conflicts, and unexpected situations.
Customer Service: A commitment to providing exceptional customer service and building positive relationships.
Mechanical Aptitude: A foundational understanding of plumbing and drainage services and terminology will be beneficial for informing customers and understanding and guiding work performed by technicians, training is available.
Job Requirements
Full-Time
Shift Availability Monday through Friday: 8:00 am - 4:30pm
Compensation: $21-$25 per/hr. (DOE)
Benefits: Health/Vision/Dental, Simple IRA, PTO, Sick Leave.
Dispatcher
Dispatcher job in Fife, WA
American Fast Freight (AFF), Inc., a subsidiary of Odyssey Logistics & Technology Corporation (OLT), is recruiting for a Dispatcher for the domestic freight forwarding businesses of Alaska. OLT is privately held and one of the top 100 US third-party logistics companies with operations across the US, Europe and Asia. With general supervision, the ideal candidate will schedule all freight movements (incoming containers for devanning) as well as outgoing deliveries and container/flat rack movements in an efficient method that maximizes company resources while meeting and exceeding customer standards.
Essential Duties and Responsibilities:
Facilitate pickup and delivery of freight with various trucking entities, company drivers and ocean carriers.
Maintain a high level of internal and external customer service including, but not limited to fielding dispatch calls and responding to dispatch related emails to coordinate with warehouse and office personnel
Maintain daily and weekly reporting including Key Performance Indicators for the department
Coordinate delivery and pickup schedules with various terminals in California, Washington, Alaska and Hawaii
Other duties as assigned
Qualifications:
Minimum 2 years of experience in a dispatching role
Proficient computer skills and in-depth knowledge of relevant software such as MS Outlook, Excel, and Word
Knowledge of transportation industry is a plus
Analytical ability is required
Adapt to new processes quickly and streamline current processes as necessary
Willing and able to work with all personality types, with a professional, helpful manner
Ability and desire to perform well in a fast-paced, fluid environment where tasks change quickly
Must be able to pass pre-employment drug screening and background check
Communication Skills:
Employee must have the ability to read, and write the English language
Have the ability to effectively communicate and present information and respond to questions from management, customers and the general public
Must be able to communicate with a positive team mentality at all times, both written and verbal
Reasoning Abilities:
Employee must have the ability to solve practical problems and deal with a variety of situations professionally
He/she must know how to communicate via telephone or radio to dispatch for instruction and or guidance
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
Stand, walk, sit, reach, stoop with hands and arms
Talk and hear.
Specific vision abilities for this job include close vision, color vision and the ability to adjust and focus with the aid of eye wear if needed
Fleet Dispatcher Non CDL
Dispatcher job in Sumner, WA
California applicants: Please click here to review the Costco Applicant Privacy Notice. The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist. The listing does not mean that any positions are currently open or available at Costco.
Position Summary:
Responsible for scheduling deliveries to the Costco warehouses. Conveys pertinent information to drivers and depot personnel.
For additional information about pay ranges, click here.
We offer a comprehensive package of benefits including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance), health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), and stock purchase plan to eligible employees.
Dispatcher
Dispatcher job in Porter, WA
SHERIFF'S OFFICE DISPATCHER
Ozaukee County Sheriff's Office
Full-Time (40 hours per week)
Starting Rate of Pay 2025: $25.91 - $33.10 based on experience with an excellent benefit package and WI Retirement System
LATERAL TRANSFERS ACCEPTED
POSITION SUMMARY:
The Ozaukee County Sheriff's Office, an equal opportunity employer, is accepting applications for Dispatcher. A Dispatcher's primary responsibility is to receive and transmit reliable information to facilitate communications for law enforcement, fire and EMS personnel 24/7 during emergency and non-emergency operations; and make inquiry with local, State and Federal data resources, record a variety of data and other duties as assigned. Dispatchers are often the first point of contact for people in desperate need of help. Candidates need to work well under stress, must remain calm and keep their wits about them, and make sense of what the caller is dealing with so they can provide the exact emergency services needed.
JOB DESCRIPTION
Communicates with police/fire/EMS staff via radio. Communicates with the public via phone in both emergency and non-emergency capacity. Assesses information and routes as needed. Exposed to hostile, volatile situations via the telephone. First point of contact for people in need of assistance. Multi-tasks phone calls and radio transmissions simultaneously in order to send the appropriate assistance to the caller in an appropriate amount of time.
Processes requests for an ambulance while following EMD protocols. On-going reviews and trainings in EMD protocols, rules, and axioms. Assists in giving life-saving directions to civilians over the phone.
Performs inquires with local, state, and federal data bases. Enters, updates, and cancesl files regarding wanted persons, missing persons, stolen property, and restraining orders, Processes teletype messages and respond or route accordingly.
Provides support services to all divisions within the Sheriff's Office as needed to include processing requests for criminal history records, name/address/call history, researching suspect information.
Enters pertinent information provided by the caller and officer into the Records Management System.
Education and/or Experience Requirements:
General high school diploma or GED.
Previous experience in dispatching, law enforcement, fire, or EMS operations preferred but not required.
Licenses, Certifications, and Other Requirements:
Valid driver's license
Time System Advanced Certification
Emergency Medical Dispatch Certification
CPR
Incident Command System
IPAWS Certification
Knowledge of radio-telephone operations and procedures.
Procedures used in operating Computer Aided Dispatch and 9-1-1 systems.
Ability to follow policies and procedures of receiving and processing emergency calls.
Ability to use computer systems/software currently used in the Dispatch Department.
Knowledge of law enforcement codes, practices and methods.
Knowledge of City, state and federal laws as they apply to public safety dispatching.
Knowledge of call screening techniques and phone etiquette.
Ability to communicate effectively in oral and written forms.
Ability to deal with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.
Physical Requirements
Frequent periods of sitting while using a computer.
Infrequent periods of lifting up to 25 pounds.
Work Environment
Work is performed indoors in an office environment.
May occasionally deal with irritated, agitated, hostile or violent individuals.
EOE / ADA Statement
Ozaukee County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Ozaukee County will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective and current employees to discuss potential accommodations with the employer.
Candidates will be required to participate in a situation based computer exam / Criticall. Successful candidates will continue on to interviews. Candidates must be of good character as determined by an extensive pre-employment investigation and are required to pass physical and psychological examination and drug screening.
**If you have questions regarding this position, please contact Hannah Karnitz, Administrative Services Coordinator, at either ************ or at [email protected] **
Ozaukee County offers a generous benefits package including: health, dental, life, & vision insurance; free employee health clinic & Teladoc; paid holidays, vacation, & sick time; state of Wisconsin WRS defined benefit pension program; bonus opportunities; employee fitness room; wellness program & wellness reimbursement; tuition reimbursement & continuing education opportunities; and more! Please note some that benefits offered are dependent on full-time/part-time status.
Ozaukee County prohibits discrimination and harassment of any type against applicants and employees on the basis of race, color, religion, sex, national origin, age, handicap, disability, genetics, veteran status or military service, marital status or sexual orientation, gender identity or expression, or any other characteristic or status protected by federal, state or local laws. Ozaukee County also provides reasonable accommodations to qualified individuals with disabilities in accordance with the requirements of the Americans With Disabilities Act and applicable state and local laws.
Auto-ApplyDispatcher
Dispatcher job in Lynnwood, WA
Dispatcher Ad-
Primary Job Function: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on call schedule for service technicians. Maintain a customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers apprised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing. Opportunity for growth.
Required Qualifications:
Strong computer proficiency
Project management, scheduling or similar experience preferred
Geographical knowledge of service area strongly preferred
Knowledge of industry is recommended but not required
Management or supervisory experience preferred
Familiarity with the use of Service Titan dispatching software helpful, but not required.
Day & Nite Benefits
Medical, dental and vision benefits
401k program
Paid vacation Time
4 day work week
Other benefits
Job Type: Full-time
Pay: $25.00 to $32.00 per hour depending on experience
Dispatcher
Dispatcher job in Seattle, WA
Job DescriptionDispatcher Seattle, WA 98104 (4 blocks from King Street Light Rail) $23/hr | Three open schedules
Tues-Sat | 8:00am-4:30pm
Thurs-Mon | 7:00am-3:30pm
Sun-Thurs | 1:00pm-9:30pm Two weeks paid training
5-panel drug test & background check required (includes THC)
OverviewThe Dispatcher manages day-to-day route operations for ADA-certified customers, ensuring safe, timely, and cost-effective service. This role requires strong communication with drivers and clients, and the ability to monitor operations while maintaining quality and morale.
Key Responsibilities
Take client calls and communicate service issues to drivers and managers
Monitor radio, telephone, and on-road service for quality assurance
Track driver sign-ins/outs and daily route performance
Assign trips to drivers to ensure equitable distribution across routes
Monitor daily system performance and participate in operational analysis
Support positive employee morale and customer service
Perform additional duties as assigned
Qualifications
Required:
2 years of customer service experience
1 year dispatch experience
High school diploma or equivalent
Ability to handle multiple tasks and maintain composure in a fast-paced environment
Strong professional phone manner and high customer service commitment
Preferred:
Experience with Trapeze software
#SEAWA
Dispatch Supervisor
Dispatcher job in Tacoma, WA
Job Description
Status: Full-Time, non-exempt
Salary: $25.00 - $32.10 hourly
About AGS
Based in Tacoma, Washington, Advanced Government Services has delivered traffic control and road safety services since 2003. We provide traffic control, ITS Solutions, signage/roadway safety products and services across the Pacific Northwest Region.
As the successful candidate you will demonstrate the ATS Traffic Core Values at work every day:
Do What's Right
Our People Matter
Trust Through Teamwork
Striving for Excellence
About the Position
The Dispatch Supervisor at our Tacoma location will lead and supervise the dispatch and logistics function to ensure safe, efficient and cost-effective delivery of traffic control services. This role manages people, directs daily and future workload planning, and exercises independent decision-making that impacts labor costs, operational risk, customer experience and resource allocation.
Responsibilities
People Leadership
Conduct interviews and make final hiring decisions for dispatch and traffic control candidates within approved headcount.
Provide disciplinary action when necessary, including delivering verbal and written corrective measures in partnership with HR and the Traffic Control Manager.
Conduct performance check-ins and participate in annual reviews, promotions and development planning for field crew.
Operational Decision-Making
Develop and implement dispatch strategies that balance staffing levels, customer needs, safety and cost control.
Make independent decisions regarding overtime, job prioritization, workload distribution and use of external labor (including union hall requests).
Forecast resource needs for daily operations, 2-4-day planning, and 30/60-day workforce planning.
Review and approve time records, scheduling accuracy and routing decisions that impact profitability and customer satisfaction.
Scheduling & Dispatch Leadership
Oversee the scheduling of flaggers, techs, TMA drivers and other road crews, ensuring adequate coverage for rental and traffic control jobs.
Maintain standards for dispatch accuracy, quality control, time approval, equipment needs and documentation for job setups.
Set service expectations for internal and external communication, including coordination with supervisors, crews, contractors and union partners.
Business & Customer Impact
Resolve escalated customer and field issues, exercising discretion on scheduling adjustments, service recovery and contractual clarifications.
Ensure correct contract and paperwork details after dispatch to prevent billing disputes and revenue loss.
Provide operational recommendations that improve utilization, reduce overtime spending and increase service reliability.
Compliance & Process Control
Enforce company policies, safety rules, union agreements and legal requirements regarding hours of work, rest periods and crew qualifications.
Maintain and improve SOPs for dispatch operations and time approval.
Ensure compliance with unemployment filings, job correspondence and workforce documentation.
Other Leadership Duties
Represent dispatch in operational and branch meetings.
Maintain on-call responsibilities and storm duty leadership.
Identify workflow improvements and support LEAN initiatives.
Other duties as assigned.
Qualifications
Reliable, punctual and able to work with little supervision
Availability to work overtime as required
Adhere to our safety program fully including passing a drug/alcohol test
Experience with Microsoft Office 365 operation system
Knowledge of the rental shop, install, traffic tech, dispatch and coordinator roles
Completed the LEAN course
College education in in business, supply chain management, logistics, or production management.
Experience
2-3 years' lane closure experience an asset
3-5 years of Dispatch/Logistics experience an asset
Training will be provided to the right candidate
Why Choose AGS Traffic?
We have always been a family-owned business. When you join AGS, you aren't just a number: people remember your name and treat you like one of the family! You'll be working with a team you can trust, and you'll be excited to come in on Monday morning.
Other perks include:
401k plan
Medical/Dental/Vision, Company Paid
3 Weeks Vacation + 1 Week Personal Time
Company issued vehicle
Do you have a good attitude? Are you unafraid to speak up and tell us what you think? Do you work for a higher purpose? Do you do whatever it takes to get the job done? If this sounds like you, we think you'd be a great fit at AGS - apply today!
We thank all applicants for their interest, however only selected candidates will be contacted.
*By applying to this posting you will receive auto-generated emails to the account provided. Please ensure to check your junk/spam folder as these emails may be re-directed.
Shuttle Transportation Dispatcher
Dispatcher job in Redmond, WA
About TransWest: We move people. We help them get to work, school, or play. From A to B, and everything in between. By shuttle, bus, charter or valet, we find creative ways to move people, business, and communities forward. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences. We go above and beyond to remove stress in all interactions and make things a little easier for all we serve.
The Dispatcher monitors and oversees day-to-day vehicle operations and monitors all ‘in service' TransWest vehicles, ensuring they are on time and on route. With an ability to problem solve and act quickly, the Dispatcher will create solutions in the moment and be the point of contact for drivers and supervisors via phone and email communications regarding issues, shuttle delays, rerouting, accidents, late departures and more to ensure operations are kept on track to meet our service requirements.
Compensation:
$25.00 - $28.00 / Hour
Annual Discretionary Bonus Program
Benefits:
Medical, Dental, Vision & Life Insurance
401k with matching
Annual pay raises
Holiday pay
Paid Time Off- up to 72 hours per year with increasing amounts based on your years of service
Responsibilities:
Monitor vehicles and routes on our dispatch monitors and quickly react to changes and issues.
Ensure dispatch programs (TripShot, Samsara, other) are accurate including vehicle, driver and route assignments. Update and/or create new routes as needed.
Monitor Samsara Data pertaining to driver check-ins and check-outs (pre-& post trips), geo-fencing, driver registration and when needed support Fleet Manager on non-reporting units.
Manage WIFI uptime and resetting through online portal.
Proactively communicate to clients as needed via push notifications, emails and phone calls.
Communicate with Managers/Supervisors on delays, driver and vehicle issues, late check- ins, late routes and other information critical to service success.
Monitor client email inboxes and reply to emails as needed.
Assist with lost and found items.
Be the point of contact to answer dispatch phones pertaining to shuttle issues / delays.
Create and monitor on-time performance and recommend route changes to improve service.
Create and pull reports from TripShot and Samsara that help measure our success.
Communicate with clients as needed via email and telephone to address inquiries, provide updates, and ensure high-quality service.
Other duties as assigned.
Requirements:
Must be at least 21 years of age
Previous dispatch experience required
Experience with TripShot, Samsara or other dispatching software preferred
Detail-oriented w/strong problem-solving and troubleshooting skills
Prioritization while multi-tasking under pressure and within short time constraints
Exceptional written and verbal communication skills, as well as organizational and interpersonal abilities
Able to work independently and professionally with all levels of the organization.
TransWest Culture: Come join our close-knit team. We enjoy having summer BBQ's, holiday parties, games, contests and so much more at our bus yards and in the office.
Our Commitment to Diversity, Equity, Inclusion, and Belonging: At TransWest, we pride ourselves on building a diverse workforce and collaborative spaces where people of different lived experiences, backgrounds, abilities, and identities can thrive. Everyone on the team at TransWest emphasizes and practices our core values every day that are based on continued growth, reliability, safety, caring for our work, clients, and each other. Our commitment to diversity, equity, and inclusion is an evolving area where we will continue to listen and learn from our team members, business partners, community partners, and thought leaders to optimize our impact.
Auto-ApplyDispatcher
Dispatcher job in Kent, WA
Landside Operations Execution includes roles that manage and operate landside transport modalities, such as truck or rail transport of cargo/containers. Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations. At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems. A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline. Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor. The job requires limited job and business knowledge at the time of hiring.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
Auto-ApplyService Dispatcher
Dispatcher job in Lacey, WA
Who we are
You're the best and you want to join a team that appreciates you, where you can create your own opportunities.
We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in the south sound community. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
Why we need you
Because we offer top of the line products and services, we need a top of the line Dispatcher who genuinely cares about the customer and look at this opportunity as not just a job but a career.
The big task
You will evaluate customer calls and match the right technician to every job.
Key sub tasks
• Learn the business and learn how to prioritize the most urgent customer calls.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and report the service calls.
• Participate in training so that you grow and develop as a professional.
• Update customers throughout the day on the technician's progress.
Skills and experience
If you can achieve the above and you find it fun and challenging - you have just the right amount.
What we offer
• Our top performers are among the highest paid in the South Sound.
• Medical Insurance -- we pay 100% of your insurance premiums for health, dental, & vision
• The newest technology in the industry
• 401k Plan
• A family. This is last on the list because it's most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Capital.
Learn more about us
If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Capital Heating & Cooling by visiting ********************************* When you're ready, please follow the directions to apply for this position.
Equal Opportunity Employer
Dispatcher
Dispatcher job in Edgewood, WA
Job DescriptionDispatcher - Electrical ServicesWho We Are
Founded in 2006, we are a family-owned and operated business proudly serving our community with dependable, high-quality electrical services. Our success comes from the loyalty of our customers-people who trust us for everything from rewiring and remodeling to routine electrical needs. Their continued support drives us to deliver excellence every day, and we take pride in being the team they return to time and time again.
We are looking for a skilled and service-focused Dispatcher to join our team in our Milton office. In this role, you will be the central hub of communication-supporting technicians, assisting customers, and ensuring our operations flow smoothly from start to finish.
What You'll Do
Real-Time Scheduling
Manage and adjust daily schedules to meet customer needs and maximize technician productivity.
Technician Routing
Route technicians efficiently based on skill set, location, job priority, and schedule changes.
Customer Communication
Answer incoming calls, provide service updates, confirm appointments, and maintain a friendly, professional tone with every interaction.
Ongoing Updates
Keep both technicians and customers informed throughout the day with clear, timely updates regarding job status, ETAs, delays, or changes.
Operational Coordination
Track job progress, anticipate conflicts, and proactively resolve scheduling challenges to keep the day running smoothly.
What Makes You a Great Fit
We place a high value on cultural fit, and the right candidate embodies:
Integrity - You do what's right, follow through on commitments, and earn trust from both customers and team members.
Strong Communication Style - Clear, confident, and compassionate communication is your strength.
Reliability - You are consistent, punctual, and dependable-someone the team can count on.
Team Alignment - You work collaboratively and contribute positively to a fast-paced, service-driven environment.
Qualifications
Experience in dispatching, scheduling, customer service, or a related field (experience in the electrical or home services industry is a plus).
Strong multitasking and organizational abilities.
Ability to stay calm under pressure and pivot quickly when plans change.
Proficient with dispatching or scheduling software (training provided).
Excellent phone etiquette and customer service skills.
What's In It for You
Competitive wages
Full benefits, including health, dental, vision, retirement, and life/disability insurance
Paid time off (PTO)
Year-round stability - we stay busy, so you never have to worry about inconsistent hours
Growth potential - this role has a clear path to becoming a team leader
Continual training & education to support your professional development
Dispatcher
Dispatcher job in Puyallup, WA
We are looking for a skilled Dispatcher to join our growing team at RUI and The Arcticom Group. The Dispatcher position is a very important link in our communication amongst the many moving parts. Ultimately responsible for our overall customer satisfaction; the dispatcher communicates with customers, suppliers, technicians, and many more, as well as coordinates the repair and maintenance functions with our field technicians, regardless of their location.
Position Summary:
The Dispatcher acts as a communication point for urgent and non-urgent calls, receiving requests, transmitting messages, and tracking technicians.
The Dispatcher must be primarily an excellent communicator and able to remain calm and composed, especially in urgent situations. He or she must be able to multi-task, act, and execute inquiries with very little supervision.
The intent of dispatch is to enable different parties to communicate well, ensuring accurate and timely transmission of information.
Essential functions:
Get to know the technicians, their personalities, abilities, and professionalism to ensure we send the right people. Communicate with all levels of organization, as necessary.
Take calls and Dispatch technicians to calls.
Dispatch occurs via email as well, both urgent and non-urgent, based on the customer's communication preference. Customer enters issue into their system and the email notifies the dispatcher, who then needs to log in to that customer's portal and “accept” the work order.
Dispatcher creates the job in current software, assigns to the appropriate technician, technician receives notification of job via handheld device.
Dispatcher to follow-up and ensure tech syncs the information back to main office regularly.
Dispatcher is responsible for calling back customer and setting expectations on technician ETA.
Responsible for providing technicians with PO's and processing vendor invoices into system accurately.
Purchase items for techs when vendor requires credit card purchasing.
Maintain the on-call schedule through technician feedback and distribute per union guidelines and timing.
Follow-up daily, on previous day's after-hour correspondence (emails, texts, emergencies, concerns, questions).
Support the technicians in the field by being a central hub of information: i.e., vendor issues, refrigerant leaks, parts ordering, repair of tech equipment, talk them through how to use a tablet, phone, or handheld communication device, coordinate contact with IT to reset technician functions, as needed.
Set up and introduce new technicians via software and systems, procedures, and expectations.
Set up new customers in software as a new customer (or a new location) for all states.
Companywide liaison with the Construction Team when technicians are needed on a project.
Provide credit apps for new customers and pass to accounting for approval.
Coordinate with technicians and assist with job quoting with appropriate markups.
Send out weekly incomplete reports to technicians, go through every service call we make and ensure its closed in timely fashion, not stuck on parts hold, follow-up, or incomplete beyond customer billing expectations.
Knowledge, Skills, and Abilities:
Communication Skills: You will be listening and speaking to people via phone, often in some state of distress. Your ability to listen, speak plainly and communicate effectively will be necessary.
Ability to Multitask: Dispatchers often are moving a lot of people around at the same time, tracking their movements and keeping tabs on what they need.
Problem-Solving Skills: You will need to be able to prioritize the most important situations and think quickly on your feet. Ability to think on your feet and differentiate levels of emergencies.
Ability: will need empathy and compassion, and the ability to keep calm in distressing situations.
Attention to detail.
Intermediate computer skills.
Ability to communicate with Technicians in the field to get the information to/from techs and customers.
Use discretion when conveying information from conversations with other technicians and customers.
Get details on the issue when taking the call - investigative skills/interview skills.
Keep the “Remember that the customer is always right” attitude when dealing with both inside and outside customers.
Ability to function and maintain a sense of calm demeanor in a high-pace, high-stress environment.
Knowledge of area/land local geography is highly helpful.
Work environment: This job operates in an office environment. This role routinely uses standard office equipment such as computers, multi-line phones (and headset), scanners, photocopier, fax, cell phone, and filing cabinets.
Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands, handle or feel; and reach with hands and arms, as well as view a computer monitor with near-field vision.
This position requires the ability to occasionally lift office products and supplies, up to 40 pounds.
Required education -High School education required or equivalent. Familiarity with MS Office applications is required.
Required experience- Minimum 2+ years of Dispatch Experience in a fast-paced environment.
Please note: The Arcticom Group conducts pre-employment drug testing, as well as a full background check and motor vehicle records report on each candidate before they are cleared for active duty.
EEO statement: The Arcticom Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Supervisor, Dispatch
Dispatcher job in Puyallup, WA
The Dispatch Supervisor is responsible for leading a team of dispatchers to ensure that pick-up and delivery tow times meet the Service Level Agreement between IAA and providers and that paperwork is completed fully and accurately to maximize payments received for services.
* Careful monitoring of our driver performance, equipment performance, business volume, and managing related costs
* Responsible for providing efficient and timely pickup/delivery tow service
* Distributing assignments and deliveries to drivers
* Reviewing driver logs and timecards
* Maintaining driver files
* Communicating driver problems to management
* Dispatcher/Customer Support training and oversight
* Other duties as assigned per business needs
* 2 years related work experience
* Strong analytical and organizational skills
* Experience in the equipment rental or construction industry and/or related field preferred
* Positive attitude
* Professional and clean appearance
* Able to communicate effectively
* Computer Literate
* Proficiency in MS Office Suite; Outlook, Word, Excel, PowerPoint
* Clean DMV & drug screen required
* Travel up to 25% of time
* Typical Field Office Environment
Dispatcher
Dispatcher job in Seattle, WA
Job DescriptionJob Overview:Are you a master of multitasking with a knack for communication? Do you thrive in fast-paced environments where every second counts? Join Bee's as a Dispatcher for the Plumbing department and play a crucial role in ensuring our customers' homes are serviced promptly. As a Dispatcher, you will serve as the central communication hub between our customers, field technicians, and various departments within the business operations team. Work Schedule:We ask for open availability between Monday-Friday: 6:00 am - 8:30 pm, Saturday & Sunday: 7:00 am - 8:00 pm Key Responsibilities:
Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
Communication Point: Act as the main point of contact for field teams, customers, and management.
Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents, via Service Titan.
Emergency Response: Coordinate emergency response efforts when necessary.
Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
Collaboration: Work closely with other departments to streamline processes and improve service delivery.
Qualifications:
2+ years of dispatching experience. Call center experience is highly preferred.
HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
Excellent verbal and written communication skills.
Strong problem-solving abilities and a customer-centric mindset.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Proficiency in basic computer applications and call center software. Service Titan experience is a plus.
Benefits:
Health insurance: Comprehensive medical, dental, and vision coverage.
Retirement plan: 401(k) with company match.
Paid time off: Generous vacation, holidays, and sick leave.
Training and development: Ongoing opportunities for professional growth and advancement.
Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.
#BEE
Pay Range$24-$27 USD
About Bee's Plumbing and Heating:
At Bee's Plumbing and Heating, we are your gateway to a rewarding career in the home services industry! We are proud to be a leading provider of Plumbing services, sewer solutions, and home heating improvements. We believe that our success is rooted in the dedicated and passionate team members who make it all possible. We offer a culture of excellence, professional growth and development, cutting-edge technology and tools, a strong team environment, and competitive compensation and benefits.
We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act.
Bee's Privacy Policy
Supervisor, Dispatch
Dispatcher job in Puyallup, WA
The Dispatch Supervisor is responsible for leading a team of dispatchers to ensure that pick-up and delivery tow times meet the Service Level Agreement between IAA and providers and that paperwork is completed fully and accurately to maximize payments received for services.
2 years related work experience
Strong analytical and organizational skills
Experience in the equipment rental or construction industry and/or related field preferred
Positive attitude
Professional and clean appearance
Able to communicate effectively
Computer Literate
Proficiency in MS Office Suite; Outlook, Word, Excel, PowerPoint
Clean DMV & drug screen required
Travel up to 25% of time
Typical Field Office Environment
Careful monitoring of our driver performance, equipment performance, business volume, and managing related costs
Responsible for providing efficient and timely pickup/delivery tow service
Distributing assignments and deliveries to drivers
Reviewing driver logs and timecards
Maintaining driver files
Communicating driver problems to management
Dispatcher/Customer Support training and oversight
Other duties as assigned per business needs
Auto-ApplyCustomer Service Dispatcher
Dispatcher job in Snohomish, WA
Job DescriptionSalary: 21.00-25.00/hr
The Drain Doctors is a family-owned business with over 20 years experience in plumbing and drainage repair, maintenance and service. We are growing quickly and adding team members who are looking for the opportunity to grow with us, guided by our Company Values: Transparency, Humility, Integrity, Collaboration and Growth Mindset.
We are looking for a collaborative, proactive and creative person to join our team in a newly established Dispatch Role- answering phones, entering customer information, and coordinating and scheduling technicians. This role is the central communication link between customers, technicians, and management.
The ideal candidate will have strong organizational, multitasking, and customer service skills, proficiency in (or strong aptitude for learning) Service Titan dispatch software, and the ability to handle emergencies effectively to ensure efficient workflow and customer satisfaction.
Job Duties
Answering Phones & Scheduling Service:Receive and prioritize incoming customer service requests and efficiently schedule technicians to keep field personnel on the move and generate revenue.
Technician Coordination:Assign jobs to technicians based on their location, skill set, and current workload, ensuring optimal route and efficiency. Learn your technicians likes and dislikes, closing ratios, licenses, communication skills and more to help them be successful.
Customer Communication:Respond to customer inquiries, schedule appointments, provide updates on technician arrival times, and manage customer complaints or concerns.
Record Keeping:Help set the field team up for success by taking detailed service call notes, accurately entering work orders, and maintaining customer database in Service Titan dispatching software.
Emergency Management:Handle urgent service calls, prioritize jobs effectively, and manage technicians during emergencies.
Liaison:Facilitate communication between customers, sales team (estimators), field technicians, and management to ensure seamless operations.
Reporting:Understand and help to generate daily and weekly reports for management on key performance indicators and job progress.
Desired Skills & Qualifications
Organizational Skills:Strong ability to multitask, handle multiple callers, organize and prioritize tasks, and manage a busy schedule efficiently.
Communication:Excellent verbal and written communication skills for interacting with customers and technicians.
Software Proficiency:Experience using dispatching and customer relationship management (CRM) software - Service Titan experience preferred.
Problem-Solving:Ability to calmly and effectively resolve issues, conflicts, and unexpected situations.
Customer Service:A commitment to providing exceptional customer service and building positive relationships.
Mechanical Aptitude:A foundational understanding of plumbing and drainage services and terminology will be beneficial for informing customers and understanding and guiding work performed by technicians, training is available.
Job Requirements
Full-Time
Shift AvailabilityMonday through Friday: 8:00 am - 4:30pm
Compensation:$21-$25 per/hr. (DOE)
Benefits:Health/Vision/Dental, Simple IRA, PTO, Sick Leave.
Dispatcher
Dispatcher job in North Bend, WA
Job DescriptionDispatcherDispatch/scheduler responsibilities may include:o Coordinating the transportation needs of riders with the vehicles in serviceo Following the ride booking policyo Monitoring late trips and proactively reassigning trips to maintain on-time performanceo Assisting passengers with trip changes or trip requests including same day ride requestso Handling emergency situationso Routing driver's work hours, downtime and lunch breakso Summarizing statistical data including number of rides provided to rider by type, by hour, service hours, mileage, etc.o Keeping track of no-showso Keeping accurate vehicle maintenance logs including necessary record keepingo Vehicle assignments including updates to affected driverso Arranging for vehicle service including driving vehicles to/from maintenance as neededo Providing timely reports to management as requested and recurring reports as required by the business Other duties as required.To accomplish these duties, the dispatcher must have the following knowledge and skills:o Good knowledge of the service areao Ability to handle large amounts of datao Ability to remain calm during an emergency and to follow any company procedures/policies created for the situationo Good organizational skillso Ability to work with many different types of peopleo Pleasant and articulate voiceo Friendly team playero Ability to sit for long periods of timeo Accurate typing skills and the ability to proofread worko Ability to work with complex computer programso Exhibit support of the company and its policies and practices SVT currently employs five dispatchers and our office hours are 7 days a week between the hours of 6:00 AM - 9:30 PM.
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Telecommunications
Dispatcher job in Tacoma, WA
Telecommunications Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the telecommunications industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the telecommunications sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand telecommunications industry.
Even if you have no obvious prior telecommunications experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the telecommunications field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in telecommunications.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
Auto-ApplyDispatch Coordinator
Dispatcher job in Seattle, WA
Here at Mr. Rooter Plumbing, we honestly believe in taking care of our employees. We know that if we take care of our employees, they will take care of our customers. As our commercials say, “We want to be your plumber for life”. We are looking for team members who strive to provide World Class Customer Service to our customers, and who want to find a place to grow as individuals and be part of a great team! Benefits/Perks: ● Top Industry Pay, with incentives and bonuses● Medical, Dental, Vision, and Life Insurance● Paid Vacation & Holidays● 401K Program with Variable Match● Associate Equity Program● Employee Discount Program● Flexible Work Schedule● Advancement Opportunities
The ideal candidate for this position will having the following traits:
Positive attitude, self-motivated, energetic, and enjoy helping people.
Hard working with a good attitude and exemplary communication skills.
Driven to provide the highest level of customer service.
Effectively manage a variety of situations on a day to day basis.
Understand the importance of serving others and taking care of their needs.
Enjoy working as a team while being able to handle situations on your own as well.
The specific job responsibilities include, but are not limited to:
Answer service-related calls, booking service whenever possible.
Accurate data entry of service calls and related information.
Prioritize and assign service calls to technicians.
Dispatch and debrief technicians regarding each job and specific details.
Ensure a quality customer experience by relaying detailed and accurate information to technicians in field.
Scheduling unfinished or sold work order appointments for customers.
Coordination of scheduling with customers depending on load and availability.
Resolving customer concerns or issues with the highest standard of customer service.
Perform other duties as needed which may include cross-training in related positions.
Thank you for considering us as an employer. We look forward to speaking to you and hope you would consider joining our team. Compensation: $20.00 - $30.00 per hour
Plumbing isn't just about leaks, pipes, and gaskets. It's about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can't serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it's part of everything Mr. Rooter Plumbing does.
*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
Auto-ApplyTelecommunications
Dispatcher job in Tacoma, WA
Telecommunications Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the telecommunications industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the telecommunications sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand telecommunications industry.
Even if you have no obvious prior telecommunications experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the telecommunications field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in telecommunications.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
Auto-Apply