Dispatcher jobs in West Memphis, AR

An employee in this job class is responsible for performing work of marked difficulty processing emergency and non-emergency calls received via radio and telephone. Work is performed under general supervision of a supervisory staff that includes commissioned and professional staff personnel. Work involves the dispatching of police units for the St. Louis County Police Department, and its municipal contracted agencies, by radio in response to requests for service according to predetermined priorities, providing confidential criminal history data through a computer system, maintaining status and location of mobile units through multiple mapping systems, answering and routing telephone calls of high and low priority nature, and responding to inquiries and complaints on non-emergency telephone lines. Work is reviewed for timeliness of response, appropriateness of response and adherence to established procedures and priorities. This position is subject to mandatory overtime being required during periods of inclement weather, or critical incidents of a significant nature, to ensure public safety. An additional 7% Shift Differential pay for employees who work Midnight shift. INCENTIVES:The St. Louis County Police Department offers tuition reimbursement and education incentives for employees who possess a degree of higher education from an accredited institution. They shall receive the following addition to their base rate of pay: Associate's degree: $1,200/year Bachelor's degree: $2,400/year Master's degree: $4,800/year Doctorate degree: $7,200/year Education incentive pay is subject to confirmation by Human Resources and will include proof of an official transcript awarding or conferring the degree. Per the Department's Collective Bargaining Agreement, newly hired employees who do not possess corresponding experience will start at the base starting pay listed in this posting. Position will remain open until filled. Watch the video to see what a typical day in the life of a St. Louis County Police Dispatcher looks like. ******************************************* Examples of Duties * Dispatches police mobile units by radio in response to requests for services according to established priorities and procedures. * Dispatches emergency and lifesaving equipment as needed throughout St. Louis County. * Operates an 800 MHZ radio system to maintain constant contact with officers on a main radio channel, utilizing a headset worn over the head. * Operation of Motorola radio consolette. * Monitors a variety of radio channels through multiple speakers to maintain contact with local and statewide agencies for police or fire/ambulance dispatch while maintaining operation of main radio channel. * Provides radio service to all mobile units. * Monitors, and operates as needed, radio system IO channels. * Provides criminal history information, vehicle information and driver's license information. * Utilizes approved crime networking software to locate information needed to send police, assist police or track calls for service as requested. * Maintains location and status of all mobile units with computer aided dispatch terminals and multiple mapping systems. * Operates emergency siren warning system to notify schools, hospitals and other public places of emergency weather information. * Operation of telephone computer software, without a traditional desktop phone, utilizing a headset worn over the head. * Answers emergency telephone lines and obtains detailed information necessary to dispatch proper emergency assistance. * Answers non-emergency telephone lines and responds to inquiries from citizens and agencies as well as members of the Department. * Determines location of emergency calls and uses the Emergency Callworks Program to route calls to the proper agency as needed. * Investigates the details of criminal incidents being reported through interview at the point of initial contact for all crimes reported by phone. * Performs related work as required. Minimum Qualifications Knowledge, Skills and Abilities: * Considerable knowledge of the operating rules, regulations and procedures of the Department. * Considerable knowledge of the operating rules, regulations and procedures of the contracted municipal agencies dispatched by St. Louis County. * Knowledge of the geography of St. Louis County and surrounding areas. * Knowledge of accepted standards, practices and procedures used in the operation of a radio transmitter-receiver. * Knowledge of computer aided dispatch terminals. * Ability to operate three separate computer terminals at the same workstation. * Ability to perform duties that include the use of 4-6 computer screens at the workstation. * Knowledge of the scope and purpose of related governmental and non-governmental agencies in the area. * Considerable skill in receiving and relaying information through on-line computer system. * Considerable problem solving ability to assist the public and police units in a wide range of situations of high and low priority. * Considerable skill in receiving and relaying information from callers through phone conversation, text message, or video display. * Considerable skill in communicating effectively with persons in difficult, life threatening and other emergency situations. * Ability to hear and differentiate various audible tones. * Considerable skill in coordination of emergency response during critical incidents such as tactical situations. * Skill in interpreting and analyzing requests for police and emergency services. * Considerable skill in understanding and applying the information available in a radio fleet map. * Ability to adapt during situations that may arise to facilitate working with other agencies personnel that may not share policies, procedures or terminology while coordinating response for police, fire and medical incidents. * Ability to work for long periods while sitting down with the possibility of no relief for several hours if needed. * Skill in assigning appropriate priority codes to requests for police and emergency services. * Skill in understanding and following detailed oral and written instructions. * Skill in maintaining simple clerical records * Ability to function effectively in a potentially stressful environment. * Considerable skill in multi-tasking environment during potential emergency situations. * Ability to listen, talk and type simultaneously. * Ability to follow detailed written and verbal instructions. * Ability to prioritize multiple requests for attention effectively while maintaining standards of performance of the bureau. * Ability to type 30 words per minute with no more than five (5) errors. Training, Experience and Education: * Graduation from high school or equivalent (GED) * Understanding of dispatcher training being completed during performance of duties, in a live capacity, on a schedule determined by the training guidelines for the position. Performance tests are given during the initial and secondary stage of training. * Required continuing education to include, but not limited to a 16 hour Telecommunicator Course, monthly Police Legal Sciences training, MULES training to obtain MULES certification, on-shift procedural review or bureau wide training as needed, and a bi-annual training course at the police academy. * Required REJIS certification to be obtained during initial phase of training with a mandatory recertification requirement every three years. Additional Information CITIZENSHIP: Citizen of the United States or valid work permit, and apply for citizenship when eligible. AGE LIMITS: Eighteen (18) years of age at the time of appointment. EDUCATION: Educational requirements and skills will be determined by the position classification. PRE-EMPLOYMENT DRUG GUIDELINES: Any illegal adult use or possession of a controlled substance, including marijuana, within one year prior to employment. The word "drug" refers to any type of controlled substance for which you do not have a prescription; to include marijuanain all forms (edibles, gummies, or any other product containing THC). TATTOO POLICY: Tattoos which may be visible in a short sleeve uniform will be considered by the Chief of Police on a case-by-case basis. Imagery which may be deemed inappropriate or offensive in nature shall be considered grounds for disqualification. Applicants will be required to provide a photograph and explanation to provide context of any visible tattoos. ARREST: Must be free from conviction of a felony or a Class "A" misdemeanor. MILITARY: Must not have a "Dishonorable"discharge or "Bad Conduct"discharge if having served in the military. All"Other Than Honorable" discharges will be reviewed on an individual basis. COMPETITIVE SELECTION PROCESS Under the regulations of the Police Department, all appointments to the St. Louis County Police Department are made on the basis of a continuously open, competitive hiring process conducted under the supervision of the Personnel Services Unit. Each applicant must successfully complete each stage of the selection process before becoming eligible to proceed to the next step. AN EQUAL OPPORTUNITY EMPLOYER: The Board of Police Commissioners resolved that subject to all applicable State and Federal statutory or judicial exemptions, all qualified applicants for employment and/or advancement, whether commissioned or civilian, shall be given equal opportunity for consideration, selection, appointment and retention, regardless of race, color, religion, sex, national origin, age, disability, or political affiliation.

Job Description Public Safety Dispatcher REPORTS TO: Shift Supervisor Under the direction of the Shift Supervisor, responsible for receiving and dispatching calls for emergency and non-emergency services involving Police, Fire and EMS needs in the ECDC member cities. Assure prompt, timely, courteous and accurate response in accordance with established policy and procedures. Requires independent judgment, problem solving, high levels of communications skills and initiative within established policy as well as the ability to keep a calm demeanor in stressful situations. FUNCTIONS OF THE JOB: Essential Functions: Shall answer calls for emergencies (telephone or radio) in a courteous manner; Responds to telephone inquiries and complaints from the general public, other agencies and member agencies by directing the person to the appropriate agency, dispatching an officer or providing the requested information; Dispatch Police, Fire and EMS based on information received by telephone, alarm system/company, radio or on-view by units in the field; Shall perform a thorough interrogation of the call, extract vital information necessary and proper to ascertain the nature and location of the emergency and ascertain the proper nature and location of the emergency, and determine the proper apparatus and personnel required to service the emergency. Maintains contact with all in-service Police, Fire and EMS units and documents change in their status; Through REJIS, provides criminal history, vehicle information and driver's information; Works rotating shifts with other dispatchers to maintain minimum staffing, 24 hours a day; Remains current with on-going events, change in procedure and problems involving the ability for the ECDC to provide service; Review policy and procedures manual on a routine basis and forward recommendations to the Shift Supervisor for action; Make notifications as necessary to support field units in their mission; Reports promptly for duty to relieve the on-duty shift at the designated time, receiving all special orders, work or assignments which may need to be handled during their shift. Establish and maintain cooperative working relationships with team members, supervisors, stakeholders, members of the community, and member cities; Operates a two-way radio to communicate with field personnel; dispatches officers; connects multiple agencies; monitors officers during calls; responds to emergencies; documents calls; Provides information to officers in the field; researches computerized databases; Enters and maintains MULES entries and other information reported to terminal agencies; reviews warrants; recalls warrants as directed; Trains for, monitors, and responds appropriately to natural and man-made disasters, as well as the general fast-paced dispatch center environment, handling complex scenarios with minimal oversight (once initial dispatcher training period is complete); Restores computerized systems and equipment following power outages. Shall abide by and adhere to all ECDC rules, regulations, policies and procedures and those of participating stakeholders and agencies; Shall practice good housekeeping at all times and report any equipment malfunctions immediately; Shall not discuss Dispatch Center business with anyone other than those having the need to know; Assists in maintaining current list of employee and stakeholder contact information; Monitors surveillance cameras and security doors; Monitors inmate arrest status and coordinates commitments and releases with courts; Ability to provide credible testimony in municipal, state and federal court; Shall exert all effort to maintain high morale and shall not be party to gossip or other demeaning inappropriate conduct; May be appointed to other special projects or assignments including the lead dispatcher from time to time as needed; Shall accept supervisor from the Shift Supervisor, Lead Shift Supervisor, Operations Manager, and Executive Director; Other duties as assigned. Physical/Mental Activities or Demands: Ability to sit, for extended periods of time Ability to maintain composure in stressful times. Occasionally exert or lift up to 25 pounds. Concentrated mental and visual attention. Hearing and specific visual abilities that include close vision. Ability to answer phones using headsets and handheld unit. Ability to work in an office environment with considerable distractions. Working Conditions: Office environment with considerable distractions. POSITION QUALIFICATION REQUIREMENTS: Education, Training, and Experience: 1. High School Degree or GED equivalency. 2. Type at a speed necessary for adequate job performance. 3. Emergency medical Dispatching (EMD) certification through a national agency preferred. 4. Possession of or ability to readily obtain MULES/NCIC certification within training period. 5. Knowledge of police and fire technology, rules and regulations operating manuals relating to communications systems. 6. Knowledge on the procedures and policies pertaining to the dispatching of emergency equipment. 7. Knowledge of emergency telephone and radio communications procedures. Skills and Abilities: Qualified applicants MUST have at least 3 years' experience dispatching first responders within the last 5 years. Standard radio or telephone communications receiving and transmitting equipment. Understand law enforcement technology, rules and regulations operating manuals relating to communications systems. Uses and Capabilities of ECDC Computer Aided Dispatch System. Procedures and policies pertaining to the dispatching of emergency equipment. Principles of supervision, training and performance evaluation. Proper English usage, spelling, punctuation and grammar. Possession of or ability to readily obtain MULES/NCIC certification within training period. Sufficient experience to understand the basic principles relevant to the major duties of the position. Preferred Additional Knowledge Required Knowledge of emergency telephone and radio communications procedures. Knowledge of the operation of telephone, radio and CAD systems. Knowledge of computers and job related software programs. Knowledge of city streets and geography. Knowledge of law enforcement terminology. Skill in the analysis of problems solving. Skill in the response to emergency situations. Skill in the preparation of clear and precise administrative reports. Skill in oral and written communication. Skill in multi-tasking Ability to provide credible court testimony. License(s)/Certificate(s) Required: None EOE/AA/M/F/D/V Job Posted by ApplicantPro

Monitors continuously, the communications systems in the transportation office. Directs appropriate personnel to patient rooms, treatment areas, doctor's offices, and admissions areas based on predetermined schedule, telephone calls, or other requests for transportation assistance. Performs other duties as assigned. Job Responsibilities Handles all requests for Transportation. Performs transporter duties as necessary to fulfill hospital and department mission. Completes assigned goals. Education Minimum Required: Knowledge, skills and mental development equivalent to completion of 4 years of high school, or an acceptable equivalent combination of education and experience Preferred/Desired: HS diploma or GED. Special Skills Minimum Required: Ability to log, assign, and complete transport requests. Knowledge of transportation software. Excellent telephone etiquette.

Monitors continuously, the communications systems in the transportation office. Directs appropriate personnel to patient rooms, treatment areas, doctor's offices, and admissions areas based on predetermined schedule, telephone calls, or other requests for transportation assistance. Performs other duties as assigned. Job Responsibilities Handles all requests for Transportation. Performs transporter duties as necessary to fulfill hospital and department mission. Completes assigned goals. Education Minimum Required: Knowledge, skills and mental development equivalent to completion of 4 years of high school, or an acceptable equivalent combination of education and experience Preferred/Desired: HS diploma or GED. Special Skills Minimum Required: Ability to log, assign, and complete transport requests. Knowledge of transportation software. Excellent telephone etiquette.

Job Description Callaway County Joint Communications (CCJC) is the 24/7 911 answering point and dispatch center serving Callaway County, MO. Our 911 Dispatchers are the 'first' first responders and provide a calm voice in the midst of chaos. We are proud to serve our friends and neighbors, to be there to answer their call for help, and to get them the medical, fire, or law enforcement response that they need. Are you ready to answer the call? CCJC is accepting applications for a full-time 911 Dispatcher position. The starting salary for this position is $38,000 annually, or $18.26 per hour, and comes with a full benefits package, including free health insurance, two retirement programs, paid vacation/sick/holiday leave, life insurance, and more. After a successful training period, employees may receive up to a $4,000 annual salary increase, at the discretion of the 911 Director. CCJC is located at 1201 State Road O, Fulton, MO 65251. This is a 24/7 operation and offers two shifts: 5:00am - 5:00pm & 5:00pm - 5:00am. This is an entry-level position with paid training provided. Callaway County is an Equal Opportunity Employer. Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Health Insurance Life Insurance Hands on Training Career Growth Opportunities Retirement Plan Employee Assistance Program (EAP) Employee Discounts Responsibilities The job duties include, but are not limited to: Receives and processes 911 calls, including both emergency and non-emergency calls for Police, Fire, and Emergency Medical Services (EMS). Determines the appropriate call types and course of action based on the nature of the calls. Receives incident reports, including emergency calls through 911, and simultaneously enter information into the computer-aided dispatch system. Operates public safety dispatching equipment for multiple jurisdictions and agencies. Monitors radio on ongoing basis, responding as needed. Accesses statewide unified law enforcement system (MULES) to run tags, send messages, enter warrants, stolen vehicles, missing persons, etc. Requirements Applicant must be at least 18 years of age. Applicant must possess high school diploma or equivalent. Applicant must pass pre-employment drug screen. Applicant must pass pre-employment criminal background screen. Applicant must pass pre-employment CritiCall test, which tracks the applicant's ability to multitask, handle stressful situations, and typing skill. Applicants must type at least 35 WPM. Applicant must complete CCJC application. YOU WILL BE EMAILED AN APPLICATION WHEN YOU CLICK TO APPLY. ONLY APPLICANTS THAT COMPLETE AN APPLICATION WILL BE CONSIDERED FOR THE POSITION.

As infrastructure critical to the region's growth and prosperity, BNA is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. According to a recent State of Tennessee study, in 2019 alone, BNA generated more than $9.9 billion in total economic impact. BNA supported more than 76,000 jobs in the region and produced more than $443 million in state, local and federal taxes. BNA receives no local tax dollars. For more information, visit flynashville.com. Follow us on Facebook: @NashvilleInternationalAirport, Twitter: @Fly_Nashville and Instagram: @FlyNashville. Learn about New Horizon, our second renovation and construction program for the airport, at BNANewHorizon.com. Hiring Process: * Apply online * Skills Test * Interview(s) * Offer * Ten (10) year background check, including criminal history check, credit check, motor vehicle check, pre-employment drug screen and breath alcohol test * Onboarding Benefits: * Deferred compensation plans * Educational Assistance * Health, Dental, Vision, Life, Disability Insurance * Health Screenings * Paid Holidays * Annual/Bereavement/Military Leave Accepting Applications until filled. Starting Salary: * Trainee Pay: $49,559 * PSD-1: Pay increase to $51,032, after successful completion of training program and 6-month probationary period. Shift: One of the shifts below will be assigned based on availability at the time of hire. Shift bids occur once a year based on seniority. * A Shift: 6 a.m. - 2 p.m. * B Shift: 2 p.m. - 10 p.m. * C Shift: 10 p.m. - 6 a.m. Employee will be required to successfully complete the Tennessee Bureau of Investigation (TBI) course for National Crime Information Center (NCIC), Tennessee Crime Information Center (TCIC) and Tennessee Information Enforcement System (TIES) Basic Certification and State approved Basic Telecommunicators course within six months of employment. The Metropolitan Nashville Airport Authority's (MNAA) selection process can be lengthy, based on the position, and as such a candidate may anticipate this process to last up to three (3) months. Every application is reviewed in its entirety. An applicant whose qualifications best meet the needs of MNAA will be contacted to participate in the interview process. Candidates will be placed on an eligibility list according to their performance in the departmental interview. Once this list is established, a member of the Human Resources Department will contact the candidate selected for the position and all other candidates selected for the interview process will be notified either by telephone or electronically. Candidates not selected for hire may reapply as positions become available. If a candidate is extended an employment offer and eliminated due to a disqualifying factor identified during the background investigation, he or she may not reapply until all requirements are successfully met to complete the investigation. Employment with MNAA is contingent upon the ability to be granted a security badge as mandated by the Transportation Security Administration (TSA). An investigation of all statements contained in the application for employment will be conducted, to include at a minimum; personal and business references; employment history for the last ten (10) years; education/technical training; and military service. If a conditional offer of employment is extended, hiring may be contingent upon successful completion of job-related testing, a complete medical examination to include a drug screen, breath alcohol test, vision examination and audiogram, a criminal background investigation, and a motor vehicle record check. For Public Safety sworn positions and for Public Safety Dispatchers, a psychological examination is also required. Job Summary: The Public Safety Dispatcher is responsible for performing dispatch functions for Airport Police and Fire, airport surveillance, monitoring access control systems, receiving calls, querying criminal databases, and conducting day to day administrative tasks in the Nashville International Airport's 24-hour Airport Communications Center. Essential Job Duties: * Monitors all radio traffic. * Uses electronic equipment including the National Crime Information Center (NCIC) and Metro Automated Records Management System (ARMS) to determine vehicle registration, criminal history, warrants, stolen property, gun files, and emergency notifications. * Dispatches personnel to investigate complaints, security infractions, and reported emergency and medical situations. * Obtains complete, accurate, and appropriate information from calling party regarding emergency and non-emergency situations, and uses this information to write call summaries. * Assists with on-the-job-training for new employees. * Monitors fire alarm panel, security infractions, severe weather, fuel issues access control system, and other emergency and non-emergency systems. * Evaluates and properly classifies initial calls/requests for assistance, and notifies all pertinent personnel as needed. * Maintains communication throughout emergency situations, including with field units and callers, local emergency and law enforcement departments, airport personnel, and Air Traffic Control (ATC) tower. * Gives assignments and directions to staff and emergency personnel following established procedures. * Dispatches Aircraft Rescue and Firefighting (ARFF) emergency units to an accident scene or aircraft emergencies and saves video footage as required. * Uses the Closed Circuit Television (CCTV) system, Public Address (PA) system, Telecommunications Device for the Deaf (TDD) system, and instant replay recording devices. * Maintains a daily log of all incidents, via Computer-Aided Dispatch (CAD) software. * Keeps abreast to changes in policy, methods, operations, and equipment needs to meet departmental needs. * Disseminates information via the Automated Emergency Notification System to appropriate notification groups. * Activates the emergency recall plan when required. * Disseminates severe weather forecast information to airport tenants. * Informs appropriate personnel of reported or observed airport/airfield maintenance problems and conditions. * Summaries information for broadcasting. * Utilizes the badging system as necessary and after normal business hours. * Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service, and Excellence (RISE). * Maintains regular and on-time attendance. * Follows all safety regulations. * Performs other duties as assigned. Knowledge, Skills, Abilities and Other Characteristics: * U.S. Citizen: Must be a U.S. Citizen to operate NCIC software. * Managing Workload: Skill in organizing and prioritizing work, handling multiple responsibilities, and meeting deadlines. * Receiving Directions: Skill in receiving and following written and oral directions. * Record Management: Skill in maintaining complex and confidential files, records, and official documents. * Facilities Access Control System: Skill in using a facilities access control system. * Computer Use: Skill in using a personal computer, the internet, and other software to perform job-related functions. * Public Relations: Skill in communicating and managing relationships with the general public. * Stress Tolerance: Skill in accepting criticism and dealing calmly and effectively with high stress situations. * Map Reading: Skill in reading and interpreting maps. * Independence: Guides oneself with little or no supervision, makes independent decisions, and depends on oneself to get things done. * Clear Criminal History: Has a clear motor vehicle record, and clear criminal history with no felony, driving under the influence, or drug-related convictions. * Criminal History Databases: Knowledge of laws concerning accessibility and distribution of criminal history information. * Emergency Codes: Ability to learn emergency codes. * Dispatching Skills: Ability to acquire emergency and non-emergency dispatching skills. * Ability to obtain and maintain a Security Identification Display Area (SIDA) badge. Qualifications: Required: * H.S. Diploma or G.E.D. * U.S. Citizenship required to access NCIC * Less than 2 years of public safety call taking, law enforcement, dispatching, or related experience. Preferred: * Associate's Degree in a related field. * 2-4 years of public safety administration / telecommunication working with confidential information or related experience. * Typing speed 35-45 WPM.

Job Title:Campus Safety DispatcherDepartment:Campus SafetyJob Description: Rhodes College will be closed for Winter Break December 20, 2025-January 4, 2026. The Campus Safety Dispatcher is responsible for accomplishing the mission of the Campus Safety Department, to provide for both the security and safety of the Rhodes community. The Dispatcher's schedule will be Wednesday - Thursday from 6:45AM - 3PM, Friday from 12PM - 8PM, AND Saturday - Sunday from 2:45PM - 11PM. This position is 40 hours per week. Shift is subject to change based on the needs of the college. Job Qualifications: High School Diploma or GED required. One-year minimum in dispatching or comparable organizational experience (e.g. customer service representative, computer aided dispatching, administrative/office support) preferred. Proficiency with Microsoft Office required. Must be able to complete an administrative assessment consisting of keyboarding, proofreading, and Microsoft Excel. Excellent customer service utilizing strong analytical skills, excellent communication, interpersonal and administrative skills. Job Responsibilities include but may not be limited to: Administer the Campus Parking Program specifications; management of issuing parking decals, updating parking information and appeals. Assist with care and maintenance of department equipment and supplies. Complete required paperwork in compliance with the Campus Safety Operations Manual and College Handbook, including but not limited to: operations notes, data entry and computer aided dispatch. Maintain department records, reports, and files as required and confidentiality thereof. Dispatch clearly and accurately in emergency/crisis/routine response via 911 and radio when emergency situations arise, in accordance with College and departmental policy, Federal, State and local laws. Enhance professional growth and development through participation in educational programs, current literature, in-service meetings and workshops as assigned. Complete annually the Campus Security Authority (CSA) training. Maintain a constant alertness for signs or indications of unusual or abnormal conditions in the Campus Safety office and incoming alarms and calls. Operate a customer service driven Campus Safety front office. Sometimes under pressure with attention to detail, work with changing priorities, manage multiple phone lines, radio dispatching, monitor incoming door/gate/fire alarms, monitor camera system, while simultaneously and independently, exercise initiative and use discretion and priorities to ensure the safety of the Campus community. Other duties as assigned. Regular and punctual attendance is an essential function to perform the duties of this position. This position is classified as essential personnel, which may require attendance during inclement weather or other times at which the campus is closed. Work on a daily basis with student workers. Benefits Highlights: 403 (b) Retirement Medical, Dental, and Vision Insurance Vacation Time (11 days) Sick Time (12 days) Paid Holidays (21 days) Employee Assistance Program Long-Term & Short-Term Disability Life and AD&D Insurance Tuition Remission For a full list of our benefits and additional information, please navigate to our benefits site. Rhodes is an equal opportunity employer that offers an excellent benefits package and a great working environment. #HEJ

As infrastructure critical to the region's growth and prosperity, BNA is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. According to a recent State of Tennessee study, in 2019 alone, BNA generated more than $9.9 billion in total economic impact. BNA supported more than 76,000 jobs in the region and produced more than $443 million in state, local and federal taxes. BNA receives no local tax dollars. For more information, visit flynashville.com. Follow us on Facebook: @NashvilleInternationalAirport, Twitter: @Fly_Nashville and Instagram: @FlyNashville. Learn about New Horizon, our second renovation and construction program for the airport, at BNANewHorizon.com. Hiring Process: Apply online Skills Test Interview(s) Offer Ten (10) year background check, including criminal history check, credit check, motor vehicle check, pre-employment drug screen and breath alcohol test Onboarding Benefits: Deferred compensation plans Educational Assistance Health, Dental, Vision, Life, Disability Insurance Health Screenings Paid Holidays Annual/Bereavement/Military Leave Accepting Applications until filled. Starting Salary: Trainee Pay: $49,559 PSD-1: Pay increase to $51,032, after successful completion of training program and 6-month probationary period. Shift: One of the shifts below will be assigned based on availability at the time of hire. Shift bids occur once a year based on seniority. A Shift: 6 a.m. - 2 p.m. B Shift: 2 p.m. - 10 p.m. C Shift: 10 p.m. - 6 a.m. Employee will be required to successfully complete the Tennessee Bureau of Investigation (TBI) course for National Crime Information Center (NCIC), Tennessee Crime Information Center (TCIC) and Tennessee Information Enforcement System (TIES) Basic Certification and State approved Basic Telecommunicators course within six months of employment. The Metropolitan Nashville Airport Authority's (MNAA) selection process can be lengthy, based on the position, and as such a candidate may anticipate this process to last up to three (3) months. Every application is reviewed in its entirety. An applicant whose qualifications best meet the needs of MNAA will be contacted to participate in the interview process. Candidates will be placed on an eligibility list according to their performance in the departmental interview. Once this list is established, a member of the Human Resources Department will contact the candidate selected for the position and all other candidates selected for the interview process will be notified either by telephone or electronically. Candidates not selected for hire may reapply as positions become available. If a candidate is extended an employment offer and eliminated due to a disqualifying factor identified during the background investigation, he or she may not reapply until all requirements are successfully met to complete the investigation. Employment with MNAA is contingent upon the ability to be granted a security badge as mandated by the Transportation Security Administration (TSA). An investigation of all statements contained in the application for employment will be conducted, to include at a minimum; personal and business references; employment history for the last ten (10) years; education/technical training; and military service. If a conditional offer of employment is extended, hiring may be contingent upon successful completion of job-related testing, a complete medical examination to include a drug screen, breath alcohol test, vision examination and audiogram, a criminal background investigation, and a motor vehicle record check. For Public Safety sworn positions and for Public Safety Dispatchers, a psychological examination is also required. Job Summary: The Public Safety Dispatcher is responsible for performing dispatch functions for Airport Police and Fire, airport surveillance, monitoring access control systems, receiving calls, querying criminal databases, and conducting day to day administrative tasks in the Nashville International Airport's 24-hour Airport Communications Center. Essential Job Duties: Monitors all radio traffic. Uses electronic equipment including the National Crime Information Center (NCIC) and Metro Automated Records Management System (ARMS) to determine vehicle registration, criminal history, warrants, stolen property, gun files, and emergency notifications. Dispatches personnel to investigate complaints, security infractions, and reported emergency and medical situations. Obtains complete, accurate, and appropriate information from calling party regarding emergency and non-emergency situations, and uses this information to write call summaries. Assists with on-the-job-training for new employees. Monitors fire alarm panel, security infractions, severe weather, fuel issues access control system, and other emergency and non-emergency systems. Evaluates and properly classifies initial calls/requests for assistance, and notifies all pertinent personnel as needed. Maintains communication throughout emergency situations, including with field units and callers, local emergency and law enforcement departments, airport personnel, and Air Traffic Control (ATC) tower. Gives assignments and directions to staff and emergency personnel following established procedures. Dispatches Aircraft Rescue and Firefighting (ARFF) emergency units to an accident scene or aircraft emergencies and saves video footage as required. Uses the Closed Circuit Television (CCTV) system, Public Address (PA) system, Telecommunications Device for the Deaf (TDD) system, and instant replay recording devices. Maintains a daily log of all incidents, via Computer-Aided Dispatch (CAD) software. Keeps abreast to changes in policy, methods, operations, and equipment needs to meet departmental needs. Disseminates information via the Automated Emergency Notification System to appropriate notification groups. Activates the emergency recall plan when required. Disseminates severe weather forecast information to airport tenants. Informs appropriate personnel of reported or observed airport/airfield maintenance problems and conditions. Summaries information for broadcasting. Utilizes the badging system as necessary and after normal business hours. Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service, and Excellence (RISE). Maintains regular and on-time attendance. Follows all safety regulations. Performs other duties as assigned. Knowledge, Skills, Abilities and Other Characteristics: U.S. Citizen: Must be a U.S. Citizen to operate NCIC software. Managing Workload: Skill in organizing and prioritizing work, handling multiple responsibilities, and meeting deadlines. Receiving Directions: Skill in receiving and following written and oral directions. Record Management: Skill in maintaining complex and confidential files, records, and official documents. Facilities Access Control System: Skill in using a facilities access control system. Computer Use: Skill in using a personal computer, the internet, and other software to perform job-related functions. Public Relations: Skill in communicating and managing relationships with the general public. Stress Tolerance: Skill in accepting criticism and dealing calmly and effectively with high stress situations. Map Reading: Skill in reading and interpreting maps. Independence: Guides oneself with little or no supervision, makes independent decisions, and depends on oneself to get things done. Clear Criminal History: Has a clear motor vehicle record, and clear criminal history with no felony, driving under the influence, or drug-related convictions. Criminal History Databases: Knowledge of laws concerning accessibility and distribution of criminal history information. Emergency Codes: Ability to learn emergency codes. Dispatching Skills: Ability to acquire emergency and non-emergency dispatching skills. Ability to obtain and maintain a Security Identification Display Area (SIDA) badge. Qualifications: Required: H.S. Diploma or G.E.D. U.S. Citizenship required to access NCIC Less than 2 years of public safety call taking, law enforcement, dispatching, or related experience. Preferred: Associate's Degree in a related field. 2-4 years of public safety administration / telecommunication working with confidential information or related experience. Typing speed 35-45 WPM.

Under the supervision of the Customer Solutions Center Manager the Interfacility/911 Dispatcher will be responsible for pre-dispatching vehicles for the next day. During this pre-assignment they will be responsible to ensure there are adequate resources to meet the call volume scheduled including a pre-determined overflow volume. The dispatcher will receive phone calls from out of state 911, hospital nursing floors, outpatient satellites, and private residences with request for transportation. Dispatchers will assign called to ambulance units based on level of care (BLS&ALS) efficiently and accurately. Dispatcher will at times need to re-arrange calls that are preassigned in case of vehicular breakdowns, traffic, and ASAP call requests. The dispatcher will be responsible for utilizing TraumaSoft to assign the trips to the vehicles based on the crew members scheduled and ensure that the vehicles have adequate time with the assigned calls to meet specified customers' needs and response standards. The Dispatcher while pre-dispatching for the next day may will be in close consultation with management to call in staff earlier for their next day shift and or additional staff for more shifts to ensure they can pre-dispatch the transports to the vehicles without inhibiting customer service and or required response performance standards. At times, the dispatcher will act as a call-taker/communicator. Role and Responsibilities HS Graduate One year experience as a BMT Communicator or equivalent. Ability to work 12 hour shifts in length (at minimum) in a 24-hour environment - schedule is four days on and four days off Maintain prompt and regular attendance and agree to mandatory holdovers when relief is not available (not to exceed 24 hours) Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures. Ability to sit for a long period of time and view computer monitors for extended periods of time. Ability to work in a busy, high-stress environment and be able to think and react quickly and effectively to tense situations. Ability to operate telephone and other specialized computer communication equipment. Ability to speak clearly and concisely and communicate effectively / accurately Ability to follow written and oral instructions. Ability to recall details from numerous informational resources. Pass a pre-employment drug and background screen EMT experience preferred but not required Qualifications and Education Requirements Preferred Skills Excellent Customer Service Knowledge of medical terminology Ability to remain calm under pressure Previous EMS experience, EMT or higher a plus

Receives emergency and non-emergency calls and dispatches services in response to the calls. (PSD personnel are probationary and are closely supervised during the first 18 months of employment.) The list of essential functions is not exhaustive and may be supplemented as necessary. Other duties may be assigned. Regular and predictable attendance and punctuality are essential functions of this position. Receives calls for emergency or non-emergency services by telephone or radio; determines the nature and seriousness of the situation and obtains the necessary information by questioning the caller; dispatches the appropriate service to the scene (fire units, police units, wrecker, ambulance, utility company personnel, Red Cross personnel, etc.). Transmits request to the field units giving the location and nature of the call to the appropriate unit within the area or to the nearest available unit, as determined by priorities. Provides additional information to field units dispatched to answer calls; monitors field unit radio reports and requests for information or assistance from field units responding to calls. Maintains a computer log of field unit locations at all times, updating continually. Maintains records/logs of all messages received and/or transmitted by first taking manual notes and then entering the message into the computer for permanent record. Maintains records of any services or streets that are out of service, reporting to correct department. Assists in maintaining current lists of hospitals, medical services, apartment dwellings, shopping centers, and streets in the City. Receives and enters into the computer the clock in/out time for field units. Keeps track of police units working off-duty employment. Takes requests for, retrieves from the computer, and transmits to appropriate field unit, information from the ACIC/NCIC system. Receives and transmits messages to other state public safety agencies via radio or telephone. Tests and monitors communication systems such as telephone, radios, paging systems, national alert warning system, NAWAS weather line, generators, and maintains related records as directed to ensure proper working order. Responds to and assists with EOC or incident command during field operations or emergency conditions. Receives and provides information regarding City services after regular business hours, notifying employees scheduled to be on call of situations requiring a response. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work a variable five (5) day shift that may include nights, weekends, or holidays. Must be at least 18 years of age and have some computer experience and experience in multi-tasking work environment. Must pass a Public Safety Dispatcher Test. Call center experience preferred but not required. A Class D driver's license and good driving record are required and must be maintained throughout employment.The complexity, guidelines, supervisory controls, and supervision responsibilities described below are representative of this position. SUPERVISORY CONTROLS: The work is closely controlled, either by a supervisor or by the structured nature of the work. For both one-of a kind and repetitive tasks the supervisor makes specific assignments that are accompanied by clear, detailed, and specific instructions. The worker consults with the supervisor as needed on all matters not specifically covered in the original instructions or guidelines. The supervisor reviews most work. SUPERVISORY RESPONSIBILITY: None. COMPLEXITY: The work includes various duties involving different and unrelated processes and methods; the decision regarding what needs to be done depends upon the analysis of the subject, phase, or issues involved in each assignment, and the chosen course of action may have to be selected from many alternatives; the work involves conditions and elements that must be identified and analyzed to discern interrelationships. GUIDELINES: A number of specific guidelines are available; judgment is used in locating and selecting the most appropriate guidelines; minor deviations can be made in specific cases; significant deviations are referred to the supervisor. The employee rarely makes any decisions that affect persons or situations beyond the scope of his/her job.

Apply Public Safety Dispatcher Department of the Interior National Park Service Great Smoky Mountains National Park Apply Print Share * * * * Save * This job is open to * Requirements * How you will be evaluated * Required documents * How to apply This position is located in Great Smoky Mountains National Park, in the in the Division of Resource and Visitor Protection. Pay range for the GS 07 grade level: $50,460 - 65,599 per year. Pay range for the GS 08 grade level: $55,882 - 72,644 per year. This position is concurrently open as Part Time to all U.S. citizens under Announcement Number SE-1630-GRSM-26-12855942-DE. Summary This position is located in Great Smoky Mountains National Park, in the in the Division of Resource and Visitor Protection. Pay range for the GS 07 grade level: $50,460 - 65,599 per year. Pay range for the GS 08 grade level: $55,882 - 72,644 per year. This position is concurrently open as Part Time to all U.S. citizens under Announcement Number SE-1630-GRSM-26-12855942-DE. Overview Help Accepting applications Open & closing dates 12/23/2025 to 01/06/2026 This job will close when we have received 150 applications which may be sooner than the closing date. Learn more Salary $50,460 to - $72,644 per year Pay scale & grade GS 7 - 8 Location 2 vacancies in the following location: Gatlinburg, TN Remote job No Telework eligible No Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential 8 Job family (Series) * 2151 Dispatching Supervisory status No Security clearance Other Drug test Yes Position sensitivity and risk Noncritical-Sensitive (NCS)/Moderate Risk Trust determination process * Credentialing * Suitability/Fitness Financial disclosure No Bargaining unit status No Announcement number SE-1630-GRSM-26-12855941-DE Control number 852971600 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Clarification from the agency Open to all U.S. Citizens. ICTAP/CTAP eligibles. Help This job is also open in another announcement to: The public Career transition (CTAP, ICTAP, RPL) Videos Duties Help Open to the first 150 applicants or until 01/06/2026 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration. * The incumbent performs emergency and non-emergency dispatch and call-taking services for public safety-related incidents and operations in an emergency communications center serving a large National Park. * Monitors and tracks equipment and personnel such as law enforcement, structural fire, wildland fire, aviation, vessels, and search and rescue using a Computer Aided Dispatch (CAD) program. * Operates a multi-frequency radio console and prioritizes radio traffic and related communications. * Utilizes NCIC and other law enforcement databases and records management systems. * Other duties include: records management, general public assistance, assistance to other park offices and partners, and projects as assigned in support of the Visitor and Resource Protection Division. Duties will be developmental in nature when filled below the full performance level. AREA INFORMATION:The Great Smoky Mountains are among the oldest mountains in the world, formed perhaps 200-300 million years ago and encompassing more than 800 square miles in the Southern Appalachian Mountains. Dominated by plant covered, gently contoured mountains, the crest of the Great Smoky Mountains forms the boundary between Tennessee and North Carolina, bisecting the Park from northeast to southwest in an unbroken chain that rises more than 5,000 feet for more than 36 miles. No other area of equal size in a temperate climate can match the Smokies amazing diversity of plants, animals, and invertebrates. GRSM is designated as an International Biosphere Reserve and is listed as a World Heritage Site. At 522,427 acres, GRSM is one of the largest parks in the eastern United States. The Park contains 384 miles of roads; 930 miles of backcountry trails; 104 designated backcountry campsites; over 300 miles of boundary; 66 species of mammals; 200 species of birds; 39 species of reptiles, 43 species of amphibians; 68 species of fish; 730 miles of fishable streams; 342 structures, 97 of them historic; 10 auto campgrounds; and 3 major developed areas with concession operations. The park is in the states of Tennessee and North Carolina and is surrounded by five counties and National Forest land. Duty station is near Gatlinburg, TN located within an hour drive of Knoxville. The area provides a wide range of residential communities, good schools, and recreational opportunities. Requirements Help Conditions of employment * U.S. Citizenship required. * Appointment subject to background investigation and favorable adjudication. * Meet Selective Service Registration Act requirement for males. * Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program. * You will be required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is subject to random testing for illegal drug use. * You will be required to operate a government (or private) motor vehicle as part of your official duties; a valid driver's license is required. You will be required to submit a Motor Vehicle Operator's License and Driving Record. You must also submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that disclose all valid driver's licenses, whether current or past, possessed by you. * You may be required to complete training and operate a four-wheel drive vehicle. * Government housing may be available on a temporary basis and can be discussed during the interview process. * You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided. * You may be required to work on-call, evenings, weekends, holidays, overtime and shift work. * You may be required to travel overnight away from home up to 4 nights per month. You must obtain a government charge card for travel purposes. * You may be required to complete training and obtain/maintain a government charge card with travel and/or purchase authority. * You will be required to obtain and maintain a current Emergency Medical Dispatcher (EMD) certification. * You will be required to obtain and maintain a current National Criminal Information Network (NCIC) certificate. * You must have the ability to lift 50 lbs. * Additional Requirements located under qualifications* Qualifications Requirements Continued * Applicants must be at least (1) 18 years old or (2) at least 16 years old and: (a) Have graduated from high school or been awarded a certificate equivalent to graduating from high school; or (b) Have completed a formal vocational training program; or (c) Have received a statement from school authorities agreeing with their preference for employment rather than continuing their education; or (d) Be currently enrolled in a secondary school and either work only during school vacation periods or work part-time during the school year under a formal student employment program. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which your fitness and whether your continued employment advances the public interest will be evaluated. This probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service. In determining if your employment advances the public interest, the agency will consider: * your performance and conduct; * the needs and interests of the agency; * whether your continued employment would advance organizational goals of the agency or the Government; and * whether your continued employment would advance the efficiency of the Federal service. Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized. In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications All qualifications must be met by the closing date of this announcement-01/06/2026-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. To qualify for this position at the GS-07 grade level, you must possess the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-06 grade level in the Federal service (obtained in either the public or private sectors). Specialized experience includes at least two of the following: A) Serving as a certified operator of the National Criminal Information Network (NCIC) system; B) Serving as a certified Emergency Medical Dispatcher: C) Using a computer aided dispatch (CAD) system; AND having served as a Public Safety Dispatcher performing any of the following: Receiving and prioritizing both emergency and non-emergency calls for law enforcement, fire, and EMS incidents. Coordinating the appropriate response to emergency and non-emergency incidents and updating responders appropriately; Querying and relaying driver and vehicle information, person cautions, wants, and warrants for law enforcement contacts and investigations. Must be able to obtain and maintain a valid NCIC certificate. You must include hours per week worked. To qualify for this position at the GS-08 grade level, you must possess the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: Serving as a senior dispatcher in a complex dispatch environment of multiple units, jurisdictions, and/or agencies, provides training and/or assistance to problems encountered by lower-level or newer dispatchers, and informs them on the proper policies and procedures as required. Provides technical guidance, orientation, and training to new employees or lower-level dispatchers. Troubleshoots radio and computer-aided dispatch (CAD) system issues and notifies the appropriate personnel or Dispatch Supervisor of the issues. Must be able to obtain and maintain a valid NCIC certificate. You must include hours per week worked. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education There is no substitution of education for experience at the grade level(s) of this announcement. CTAP/ICTAP Statement: Current surplus and current or former displaced Federal individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following: OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies. Federal employees seeking CTAP/ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.605(2) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of their most recent Performance Rating, and a copy of their most recent SF-50 noting current position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP/ICTAP eligible. If you are selected for Federal employment, you will be required to fill out a Declaration of Federal Employment, OF-306, prior to being appointed to determine your suitability for Federal employment and to authorize a background investigation. Failing to answer all questions truthfully and completely or providing false statements on your application may be grounds for not hiring you, or for firing you after you begin work. Also, you may be punished by fine or imprisonment (U.S. Code, Title 18, section 1001). Additional information A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay. This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate. Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position, existing work at the higher grade level, and recommendation by the position's supervisor. Physical Demands: Incumbent must function efficiently in a confined space for extended periods with no breaks and no opportunity to leave the confines of the Communications Center. The dispatcher is considered an "essential employee," meaning he/she is required to work most holidays, report for duty during adverse weather conditions, and be expected to work for long hours exceeding normally scheduled shifts in case of emergencies. Position is sedentary with high amounts of stress. Incumbent is subject to shift work, rotating shift work, and uncommon tours of duty. Work requires use of the voice in vocal communications for periods of hours at a time. Voice must be clear, audible, and tone effective with words plainly spoken and understandable. Incumbent must be able to hear clearly and discern a variety of audible communications and signals simultaneously. Incumbent must be able to read critical information from multiple sources, including computer screen, fax, and written log quickly and accurately. The work is of an emergency nature and is emotionally stressful. Incumbent must possess manual dexterity sufficient to operate computer terminals/keyboards and related equipment and to maintain written logs. Work involves occasional lifting of boxes and supplies up to weights of 50 pounds. Working Conditions: The work is normally performed in a well-lighted and temperature controlled room. Noise levels are routinely high due to electronic equipment, telephones, radios, and other discussions ongoing in the performance of duties. The setting is typically confined and secure, and entrance and egress is controlled. During the training period and/or on other occasions, the incumbent will be assigned to accompany field law enforcement personnel in patrol vehicles to learn or gain a more detailed familiarization with agency field operating procedures and jurisdictional boundaries. Incumbent may not leave the center unless relieved by another qualified dispatcher. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessments required for this position. A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating. Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. You may only submit one resume. Only the document submitted as the "Resume" under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed. Candidates will be rated and ranked using Category Rating procedures. These procedures place candidates with veteran's preference above non-preference eligibles within each category. Veterans with a service connected disability of at least 10 percent are listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher. Under Category Rating, candidates will be rated and ranked into one of three categories: * Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position * Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job * Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job. You will be evaluated on the following competencies: * Self Management * Technical Competence * Technology Application In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires successful completion of additional assessments, including a panel resume review. These assessments measure the critical competencies listed above that are required to successfully perform the job. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help The following documents are required and must be submitted by 11:59 PM (EST) on 01/06/2026: * Resume which includes a list of all significant jobs held and duties performed, dates specified in month and year format, and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. If military or civilian, please include your rank and/or grade. Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. The minimum font size is 10-point for all body text. Headers may be slightly larger but must remain legible. All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression. Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed to determine your eligibility/qualifications. * Complete All Required Assessments. * Other Supporting Documents, if applicable, such as: * Veterans Preference Documentation: * If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you don't have your DD-214, you may request it after discharge from the National Archives. * If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation. * If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from ******************** or call ************** to establish proof of disability. * Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position. Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc. Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply Help To apply for this position: You must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. To receive consideration, the complete application package must be submitted by 11:59 PM (EST) on 01/06/2026. You must provide documentation to support your claim for each eligibility selected. Please review the required documentation listed in the eligibilities language to ensure you submit the appropriate information. Note: You will only be marked eligible for those eligibilities that you selected and provided the appropriate supporting documentation. WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES. * Select Apply. If you are not logged in, you will be prompted to login or create an account. * Prompted to Start the Application Process by selecting "Start Application." * Click here for USAJobs Help with "How to create an application" * To PREVIEW the application questionnaire, select the following link: ******************************************************** * Select or add the resume you want to use for this application. Click here on how to build a resume in USAJOBS. * Select documents you want included in this application. * Review package to acknowledge your documents were reviewed. * Select if you want to include your demographic information. * After reading and certifying the application is true and submitted in good faith, select "Continue to Agency Site." * Follow onscreen prompts and instructions to complete your application. * Add the supporting documents by indexing your documents with the dropdown. * Upload any missing required documents or optional documents. * Review and Submit Application. * While logged in, you can check the status of your application by selecting "+" next to the job title for this position. * You can review or revise your application at any point during the open period of the announcement. * To update an application, you should log into your USAJOBS account and select "+" next to the job title for this position. Select "Update Application" for this job. * Note: When you click Update Application, you will be prompted to re-select your documents from USAJOBS. Documents submitted with the first application will no longer be associated with the applicant record. So it is important that you select all documents you want to use in the re-application. Agency contact information Jessica Armenta Email jessica_*************** Address Great Smoky Mountains National Park DO NOT SEND MAIL TO THIS ADDRESS 107 Park Headquarters Road Gatlinburg, TN 37738 US Next steps Once the Occupational Questionnaire is received you will receive acknowledgement that your submission was successful. If you are among the most qualified candidates and your name is referred to the hiring official, you may be contacted directly for a possible interview. You will be notified of the status of your Application Package at the time candidates are referred for consideration, and when the selection process is complete. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Required Documents Help The following documents are required and must be submitted by 11:59 PM (EST) on 01/06/2026: * Resume which includes a list of all significant jobs held and duties performed, dates specified in month and year format, and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. If military or civilian, please include your rank and/or grade. Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. The minimum font size is 10-point for all body text. Headers may be slightly larger but must remain legible. All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression. Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed to determine your eligibility/qualifications. * Complete All Required Assessments. * Other Supporting Documents, if applicable, such as: * Veterans Preference Documentation: * If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you don't have your DD-214, you may request it after discharge from the National Archives. * If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation. * If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from ******************** or call ************** to establish proof of disability. * Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position. Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc. Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Identification: POSITION TITLE: Dispatcher/Clerk | SIMR (Part Time) DEPARTMENT/DIVISION: Public Works & Transportation | SIMR SALARY: $15.92/Hourly CLOSING: Open Until Filled Job Summary/ Scope: Operates City radio and maintains various records and logs, answers telephone calls after hours and on weekends. No supervisory or budgetary responsibilities. This position is for one night per week (primarily Tuesday 4 p.m. to 12 a.m.) however this position would also cover other gaps in shifts vacation, sick, etc. Essential Duties and Responsibilities: Answers incoming calls from the general public and other City departments Operates two-way radio to disseminate information and maintain contact with operating crews. Log daily activities and manages/maintains the fuel usage database, including monthly fuel reports for all Departments. Reports and logs after hours overtime for certain on-call personnel. Manges fuel access keys for all employees utilizing the fuel system. Keeps record of water usage for Public Works and send the report to Missouri American Water. Assists with keeping the Public Works employee contact list updated. Input after-hours sewer backup reports into the sewer back up database. Maintains logs of all street closures and sends email notifications. Keeps record of the CSS1H-M levels in the storage tank for the slurry crew. Monitors surveillance cameras and serves as security person for City yards, including evening building checks. Handles after hour street maintenance, animal control and sewer maintenance calls. Enters information into computer and prints reports. Monitors weather gauges and report weather conditions. Dispatches employees for one-call locates and other after-hour issues. Performs all other related duties as assigned. Required (Essential) Knowledge, Skills and Abilities: Ability to follow instructions and perform tasks with minimum supervision. Skills in typing, computers, filing, and record keeping. Skills in effective verbal communications. Knowledge of city emergency procedures Visual acuity and hearing ability. Knowledge of or ability to learn city emergency procedures. Ability to follow instructions and perform tasks with minimum supervision. Knowledge of city geography and street locations. Skills in Microsoft Office and knowledge of asset management software preferred. Employee Behavior and Conduct: City employees shall conduct themselves in a professional manner and shall exhibit and extend such professional conduct appropriate for the circumstances to those with whom they come into contact both internally and externally during the performance of their duties. Examples of professional conduct include, but are not limited to, being communicative, informative, fair, honest, and respectful. Materials and Equipment Directly Used: Operates a two-way radio, telephones, and a PC. There may be times when use of personal vehicle may be required. Working Environment/Physical Requirements: Work performed inside in an office environment. Occasional outside surveillance. Able to sit for long periods. Must be alert. Some overnight or day travel may be required for business purposes. Vacation and other leave scheduling shall be requested of and approved by the appropriate supervisor. Education: High school diploma or equivalent required or must be able to obtain within 6 months. One to three years' experience preferred. All applicants must pass a drug screening and criminal background check prior to employment. Any job offer made by the City is contingent upon the applicant passing the drug screening and background check. AN EQUAL OPPORTUNITY EMPLOYER The City is a governmental entity subject to Section 504 of the Rehabilitation Act of 1973, which requires that otherwise qualified handicapped individuals be protected from discrimination.

Duties: Receive complaints and requests for service record information; evaluate work orders and determine proper routing: update complete word orders; perform dispatching duties for work crews; dispatch calls in a timely manner; confer with supervisor, managers and lead workers as necessary regarding the status of work order request. Maintain contact with work crews on assignment; maintain status and location of work crews; maintain daily log of field calls and work crews dispatched. Perform a variety of clerical and typing work; screen telephone calls; take messages for assignment department personnel. Maintain a variety of automated and manual logs, records and files related to dispatching and customer service activities. Data entry and good customer service skill a plus, Shift may rotate. Qualifications: Two years of responsible secretarial and clerical experience, preferably involving some dispatching experience. PRIOR TO EMPLOYMENT, APPLICANT RECOMMENDED FOR EMPLOYMENT SHALL BE REQUIRED TO SUCCESSFULLY PASS A URINALYSIS AND/OR BLOOD TEST TO SCREEN FOR ALCOHOL AND/OR DRUG ABUSE. "EQUAL OPPORTUNITY EMPLOYER" Duties: This classification is equivalent to a Telecommunicator working in a Police 911 call center. This is shift work. Receiving emergency service calls from the public; requesting police or other emergency services; determining nature, location and priority of emergency; entering appropriate information in computer and forwarding calls to be dispatched. Answering non-emergency calls for assistance and referring to appropriate department or agency; using telecommunications system to coordinate emergency calls and relaying information and assistance involving other law enforcement agencies; updating and retrieving information from NCIC relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information; Receiving, processing, and transmitting information by teletype to federal, state and local government agencies, as well as, dispatching information to law enforcement personnel. High School Diploma or Equivalent to completion of the twelfth grade. Some experience in dealing with and communicating with the public is required. Position : 10040483 Code : 373-2 Type : INTERNAL & EXTERNAL Location : PUBLIC SAFETY COMMUNICATIONS Grade : RANGE 19 Group : POLICE Job Class : PUBLIC SAFETY DISPATCHER Posting Start : 04/01/2025 Posting End : 12/31/9999 Details : CITY WEBSITE MAXIMUM HOURLY RATE: $16.25

Responsibilities We are seeking a highly organized and motivated Dispatcher to join our team The Dispatcher will play a crucial role in coordinating delivery routes, managing drivers, and ensuring that all packages are delivered on time As a Dispatcher, you will be responsible for coordinating and scheduling delivery routes for drivers, monitoring driver performance, and providing real-time support You will communicate with drivers to address any issues or changes in schedules, track delivery progress, and ensure timely completion of routes Maintaining accurate records of deliveries and driver activities is essential, as well as ensuring all vehicles are in good condition before and after dispatch You will also set up everything for the next dispatch day, track safety processes, and conduct multiple safety inspections throughout the day, adhering to our strict safety policies Collaboration with the management team to optimize delivery operations and assisting in resolving any delivery-related issues or customer inquiries will also be part of your responsibilities Coordinate and schedule delivery routes for drivers Monitor driver performance and provide real-time support Communicate with drivers to address any issues or changes in schedules Track delivery progress and ensure timely completion of routes Maintain accurate records of deliveries and driver activities Ensure all vehicles are in good condition before and after dispatch Set up everything for the next dispatch day Track safety processes and conduct multiple safety inspections throughout the day, adhering to our strict safety policies Collaborate with the management team to optimize delivery operations Assist in resolving any delivery-related issues or customer inquiries Additional Information All your information will be kept confidential according to EEO guidelines.

Job Title: Transportation Dispatcher Company: Anew Transport Job Type: Full-Time Salary: Competitive, based on experience Overview: The Transportation Dispatcher will be responsible for answering phone calls promptly while managing other office tasks as assigned. This role requires strong multitasking abilities, computer proficiency, and flexibility to thrive in a fast-paced work environment. The ideal candidate will have some transportation background and be a dependable team player willing to support their colleagues and adjust to changing responsibilities. Key Responsibilities: Answer phone calls in a timely and professional manner. Receive, prioritize, and dispatch service requests. Perform additional office tasks as assigned to support daily operations. Communicate clear and accurate instructions to carriers, drivers or customers. Maintain detailed records of dispatch activities, including customer interactions. Collaborate with internal departments to ensure smooth operational flow and customer satisfaction. Utilize dispatch software and communication systems to track personnel and asset status. Adapt to changing schedules and priorities as needed. Qualifications: High school diploma or equivalent required. Experience in transportation dispatching preferred but not required. Basic US geography/interstate highway knowledge. Familiar with basic DOT regulations for Hours of Service Strong organizational and multitasking abilities. Detail-oriented and dependable. Excellent verbal and written communication skills. Proficiency in computer systems and dispatch software. Ability to work under pressure and adjust to a fast-paced environment. Team player with a collaborative mindset. Benefits after 90 Days: 401(k) Retirement Plan - 100% match on the first 3% of contributions, followed by a 50% match on the next 2%. Company-Paid Health Insurance - Comprehensive medical coverage, with the option to add dental and vision at your own expense. Paid Time Off (PTO) - Generous leave to support work-life balance. Paid Holidays - Six (6) company-designated holidays per year.

Join the great City of Sherwood in a rewarding career as a Public Safety Dispatcher!! PSD's are responsible for performing data entry/retrieval tasks simultaneously while gathering and transmitting information from officers and citizens pertinent to dispatching and monitoring emergency personnel. The Public Safety Dispatcher performs analytical, administrative, and technical duties within the scope of the communications center. Answer emergency (9-1-1) and non-emergency lines and obtaining necessary details for processing incoming calls for service: including caller information, confirming location, and making independent determination of appropriate action. The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters. Must be skilled to think quickly and under stressful situations. Have the capability to actively listen and communicate effectively through clear speech and hearing. The ability to follow instructions, write clearly and spell correctly. The ability to establish priorities and pass on information as needed. Clearly transmitting pertinent information to police, fire, and ambulance personnel. Multi-tasking and processing information quickly. Operate and monitor radio channels, computer aided display (CAD) and other related communications equipment while efficiently gathering, prioritizing, and documenting. Summarize information received by citizens, officers, fire, and ambulance services while exhibiting excellent customer service skills. Maintaining, preparing, and distributing reports generated by CAD. Recording street closures, flooding, disabled traffic lights and all other instances of necessary information. Monitors weather conditions, National Weather Service phone line and operates tornado sirens. Data entry to multiple programs including CAD, ACIC/NCIC and Text 911. Maintains dispatch documents and records; prepares case reports. Perform other duties as assigned and/or required. Qualifications High school or GED; Must be at least 18 years of age. Specialized on the job education in a specific skill area, e.g., data processing, clerical/administrative, etc., plus 2 years related experience and/or training, or equivalent combination of education and experience. Must be available to work all shifts, weekends and/or holidays. No visible tattoos on duty. No felony convictions. Ability to maintain accurate records, type and enter data correctly. Ability to effectively communicate on a one-on-one basis with others. Ability to maintain effective and harmonious working relationships with other employees, department officials and the public. Ability to report to work each scheduled day, and on time. To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. In addition, communicate with the public by phone both verbally and in writing, maintaining composure in stressful situations. Working knowledge of computers and electronic data processing. Some skill in operation of communication switchboard, including computer-aided systems, copy machines, fax machines and radio. Special Requirements All positions with the City of Sherwood are subject to a pre-employment background check. Some positions are subject to pre-employment and random drug screening. All positions are subject to reasonable suspicion drug screening. Miscellaneous Information The City is committed to providing our employees with a competitive salary and benefit program. We offer our full-time employees a variety of benefit plans to meet their personal needs. The city contributes 6% into your 457(b) and matches up to 4%, totaling a possible 10% into your retirement. Health insurance is free to employee; excellent vacation and sick leave accruals; 12 paid holidays and a personal day! Free membership to our Rec Center for employee, and discount for family! For more specific information about the City of Sherwood's benefit program, contact the Office of Human Resources.

911 Telecommunicator/ Emergency Call Taker Pafford EMS is accepting applications for entry level call takers at our state of the art, Hope, Arkansas 911 communications center. The 15 position communications center processes 911 and non-emergency requests for Emergency Medical Services from our coverage area which spans multiple states. The center provides dispatch and support services to the fleet of Pafford EMS ground and air ambulances on a 24 hour basis, 365 days per year. Applicants must be professional, mature, team oriented, and customer service driven. Pafford EMS will provide all necessary training for entry level applicants. This is truly an exciting job opportunity, where no two days are the same and the staff enjoys the ability to help others in their greatest time of need. Entry Level Position- paid training and certifications provided to applicants who meet the minimum requirements outlined in the job summary. Salary Range: $13.00 to $15.00 Hourly Reports to: Director of Communications Answer 9-1-1, emergency and non-emergency calls from the public, hospitals/ health care providers and from other public safety agencies. Monitor multiple computer screens, while efficiently gathering, prioritizing, and documenting caller information. Provide callers with the appropriate pre-arrival instructions in accordance with protocol and procedure and dispatch emergency medical (EMS) services to the caller. All Telecommunicators may be assigned to perform various duties for an entire shift on a rotating schedule, as necessary for the operation of the communications center. Operate Computer Aided Dispatch (CAD), two-way radio, and other sophisticated communications equipment systems. Perform related duties as assigned. Examples of Work Performed: Receive, prioritize, and often handle multiple, simultaneous emergency and administrative phone calls for assistance, such as but not limited to, car accidents, medical emergencies, hospital transfers, and requests for air medical evacuation. Process requests for emergency and non-emergency ambulance service, that often require referring to or memorizing detailed reference materials and standard operating procedures, including databases, maps, telephone listings, and other resources. Identify, through appropriate and timely questioning of the caller, the nature of the problem. Summarize the critical information for public safety first responders in the computer aided dispatch system using correct grammar, spelling, and punctuation, and refer and classify calls for assistance according to the level of response required, as outlined in the policy and procedure guidelines. Access and operate computer data bases and search websites as necessary. Provide administrative support to the corporate office, such as referring callers to the patient accounts department and administrative offices. Receive and transmit information effectively by radio and telephone. Receive requests by radio, phone, electronic format or fax from law enforcement, fire/medical personnel, and other public safety agencies to, access, enter, retrieve and disseminate information; prioritize and effectively relay information in proper format to requesting agency. Contact outside public service agencies as requested and relay information as required. Minimum Qualifications: Education: High school graduation or equivalent. Experience: Two years of work or volunteer experience, where public contact via telephone, computer use and data entry were part of the responsibilities; or a college degree can substitute for the two years of work experience. Desirable Qualifications: Work experience preferably in a customer service or public relations environment and the ability to speak and understand English for effective communication with callers. Ability to speak a foreign language is a bonus. An outgoing, positive personality and professional work ethic is essential. The desire and willingness to be part of a team. Candidates who receive contingent employment offers will be required to pass, prior to the start of training, a criminal background check, drug screening, nicotine screening, physical, and entry level competency exam. This position is a nicotine and drug free work environment. Due to the serious nature of this position Employees receive frequent nicotine, alcohol and drug tests. Supervisory/Managerial Responsibility & Work Environment: Supervisory/Managerial Responsibility: None. May assist with training other staff as delegated by the Shift Supervisor or director of communications. Work Environment: Incumbents function in a stressful environment and work eight and twelve hour shifts during nights, weekends and holidays. Telecommunicators can be required to work mandatory overtime. Decisions must be made quickly with little margin of error and consequences are usually seen immediately. Work involves operation of multiple computer terminals, requiring doing several things at once, without getting confused or forgetting an important piece of information. Constant attention to the workstation and its communications equipment limits mobility, except for work breaks. Telecommunicators must conduct themselves with a high degree of professionalism despite frequent contact with individuals who are distraught, angry and sometimes disrespectful. The content and nature of many calls is traumatic and disturbing. Work is carried out in a secured 9-1-1 emergency call center in a controlled, closely supervised, and highly structured work environment. Internal/External Relationships & Impact on Services/Operations: Internal/External Relationships: Daily contact with the public to respond to questions and requests for assistance; with field personnel to provide information; with other public safety agencies to exchange information and requests. Impact on Services/Operations: Duties impact on the Communication Center's ability to deal with both emergency and non-emergency situations in a timely and effective manner: Proper performance of duties results in the dispatch of the appropriate response unit for each situation; increased safety and efficiency of paramedics and other emergency responders due to being provided timely and accurate information; and the accurate maintenance of records and files. Improper performance of duties can result in a negative public image for the agency due to inefficiency in handling calls or poor public relations skills; decreased safety to emergency responders and the public due to the provision of inaccurate information, delays in response or in appropriate dispatch of response units. Consequences of errors range from a simple delay in service to loss of life. Knowledge, Skills and Abilities Required: Required at Entry: Ability to perform oriented tasks efficiently and accurately in a fast paced, high stress environment. Ability to listen, speak and write articulately clearly and interact with the public, a diverse workgroup, and emergency staff without confusion. Ability to identify basic risks and liability implications. Ability to refer common patient care issues to supervisory authority. Ability to gain an understanding of the current telecommunications organizational structure, policies, procedures, programs, practices, terminology and services. Ability to maintain files. Ability to accurately keyboard at 30 wpm with 80 percent accuracy. Ability to concentrate and evaluate information when handling angry, difficult, hysterical or uncooperative callers. Ability to effectively listen with communication equipment. Ability to work all shifts including holidays, weekends and mandatory overtime in order to handle the constant workload of the emergency communications center. Ability to communicate respectfully and effectively. Ability to participate in effective teamwork by being self motivated, accepting of assignments and by completing assignments within agreed upon deadlines. Ability to identify problems and collect, summarize and relay information. Ability to summarize key individual characteristics and enter the information into the database, (while using correct grammar, spelling and punctuation) for use by co-workers and pre-hospital care staff. Ability to demonstrate leadership qualities such as adaptability, flexibility, dependability, punctuality and accountability through quick, effective responses to change. Ability to effectively monitor own progress and reassess, change or adjust priorities. Ability to remain calm in stressful situations and assist other staff to appropriately handle stressful situations. Ability to demonstrate an ongoing commitment to customer service by paying attention to details while handling multiple calls in a high stress, fast paced environment. Required at Full Performance: Knowledge of the range of dispatch operations, procedures, regulations and systems such as telecommunications and CAD system equipment used to receive and transmit emergency and non-emergency information. Knowledge of the City, County, State Geography and maps. Knowledge of Emergency Telecommunicator (ETC) Procedures and Emergency Medical Dispatch Procedures in Accordance with NAEMD standards. Knowledge of the laws, policies, and procedures affecting the operation of the Communication Center and field operations. Ability to resolve the common challenges associated with handling calls for emergency services.Ability to listen and comprehend radio transmissions, articulate well, be professional, control the radio traffic and correctly broadcast detailed information as outlined in the policy and procedure guidelines. Ability to resolve common challenges associated with handling calls for emergency services.Ability to resolve common challenges associated with handling incoming calls and the administrative support work of the Pafford EMS Communications Center. Ability to demonstrate and assist in developing effective customer service for the Center and to work with other staff members in promoting effective customer service. If you have any questions please email ********************

Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nation's oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service. JOB SUMMARY The Public Safety Dispatcher is responsible to receive calls for and dispatch security services. This position operates base radios, answers telephones, and monitors alarm systems and closed circuit TV screens. This position is also responsible for relaying radio/telephone communications, and monitoring the department's record systems. We currently have an opening for 11 PM-7 AM shift & 3PM -11 pm shift. Must be open and available to work weekends & holidays. PRIMARY JOB RESPONSIBILITIES Receives requests for public safety assistance which may require police, fire or medical assistance; provides dispatching and related services for all field units Operates the base station radio and dispatches officers and other University service units to assignments; relays messages by radio or telephone to and from officers, other service units of the University and agencies outside of the University Prepares and maintains the communications log which includes telephone service requests and other notifications for services; processes confidential materials/crime reports Monitors alarm systems and closed circuit TV screens, maintains the record systems of the department; maintains and issues equipment used by field personnel Types, files input and retrieves data on personal computers; aides and directs visitors to appropriate locations; prepares information research for monthly reports on overall departmental activity Performs other duties as assigned KNOWLEDGE, SKILLS, AND ABILITIES Verbal and written communication skills Interpersonal/human relations skills Excellent typing skills Ability to satisfactorily complete of an annual in-service training program Ability to demonstrate physical and psychological fitness Ability to speak clearly and distinctly Ability to react calmly during emergency situations in order to relay information to appropriate personnel Ability to extract data from conversation and documents MINIMUM QUALIFICATIONS High School Diploma or the equivalent One year of experience in a position requiring high interaction with the public Requires passing of background check and drug screening upon hire and throughout employment. WAGE $20.00 per hour Function Public Safety - Other Scheduled Weekly Hours: 40 Saint Louis University is an equal opportunity/affirmative action employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, military/veteran status, gender identity, or other non-merit factors. If accommodations are needed for completing the application and/or with the interviewing process, please contact Human Resources at ************.

We are currently looking for a daytime dispatcher at our corporate office. The successful candidate will manage our dispatch system, maintain customer relationships, and handle the supervision and management of our drivers. Previous transportation dispatching knowledge and an understanding of HOS and DOT regulations is highly preferred. This position is a twelve hour shift - which alternates three days on four days off and four days on and three days off the next week. Must possess efficient phone and computer skills, while being comfortable working in fast paced environment. Salary DOE. Benefits Include; Medical Coverage (includes prescription drug benefits) Dental Coverage Optical Coverage Health Spending Accounts (for health and dependent care expenses) Job Type: Full-time Language: Spanish (Preferred) Work authorization: United States (Preferred) Benefits offered: Paid time off Health insurance Dental insurance Other types of insurance Employee discounts Pay Frequency: Weekly Qualifications Experience: Transportation: 1 year (Preferred) Dispatch: 1 year (Preferred) Shifts: Morning (Required) Mid-Day (Required) Must possess efficient phone and computer skills, while being comfortable working in fast paced environment. Additional Information All your information will be kept confidential according to EEO guidelines.